HP m7050e, m7050y, m7060n, m7063w, m7067c Warranty and Support Guide
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Warranty and Support Guide
1 Year Parts and Labor
1 Year Technical Tele p hone Support
24 Hours a Day, 7 Days a Week
Before contacting HP Total Care, it’s important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________
Build-ID Number
(Press Ctrl-Alt-S): _____________________________________________________
Don’t Forget to Register!
Click ”Register with HP” on
your desktop or go to:
http://www.register.hp.com
NOTE: You can view your PC product number, model
number, and serial number by pressing the Ctrl, Alt, and S
keys on the keyboard at the same time.
Registration is quick, easy and offers:
E-mail updates containing notifications about product
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enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at:
http://www.subscription.support.hp.com
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Where to Get Help
HP offers a wide variety of service and support options,
which are available around the clock for HP customers with
products that are either in or out of warranty.
Options to use when you need help:
1 Check the setup poster and product documentation for
help with setting up and using your PC.
2 Use the support tools right on your PC.
Help & Support Center for help with
hardware and software questions. Click
Start and then click Help and Support.
PC Tune-up and Repair for tools to
keep your PC running smoothly. Click
Start, All Programs, PC Help & Tools.
SW Repair Wizard guides you through
options to resolve software issues. Click
Start, All Programs, PC Help & Tools.
3 HP Customer Care Web support. For product
information, driver updates, troubleshooting and much
more, go to: http://www.hp.com/support
4 Chat online with qualified support specialists using
HP Real Time Chat. Available through the Help and
Support Center on your PC.
5 If you have not solved the problem, call HP Total Care,
toll-free, by phone 24 hours a day, seven days a week in
English, Spanish (U.S. only) and French (CA only) at
1-800-474-6836 (1-800-HP invent) (U.S. & Canada)
Or
1-905-206-4663 (local to Mississauga)
When you call, please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Software Support
America Online
U.S.: 1-888-346-3704 — Canada: 1-888-265-4357
http://www.aol.com
Apple — iTunes
http://www.apple.com
AT&T WorldNet
1-800-400-1447 — http://www.att.net
CompuServe 2000
1-800-944-9871 — http://www.compuserve.com
Corel
http://www3.corel.com
Detto Technologies
1-866-338-8663 — http://www.detto.com
Disney’s Blast Online
1-972-389-3970 — http://www.disney.com
EarthLink
Dial-up customer service: 1-800-890-6356
Dial-up technical support: 1-800-890-5128
DSL customer service and technical support:
1-888-829-8466
http://www.earthlink.net
InterVideo
510-651-0888
http://www.intervideo.com
Microsoft Network
1-800-386-5550 — http://www.support.msn.com
Symantec — Norton AV
http://www.symantec.com
Where Is My PC
Documentation?
Documentation is on your PC. Click the
documentation icon on your desktop, or click
Start, All Programs, and click
Documentation. Documentation is also available
at http://www.hp.com/support on the support
page for your model.
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Quicken Basic (Intuit)
1-900-555-4688 — http://www.intuit.com
Sonic (only CD-RW and DVD+RW/+R models)
http://www.sonic.com
Yahoo! — User Support
http://www.yahoo.com
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Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options around the clock to better handle your needs. Go to
your PC’s Help and Support Center for the fastest
resolutions. For more information on your support and
services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When should I contact HP Total
Care Support and Services?
The Help and Support Center or other support tools on
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your PC did not identify or help solve your problem.
You either do not have Internet access or cannot connect
•
to the Internet to use the HP Customer Care Web support
site or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
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with your product, and it does not work.
HP Total Care Agents are available 24 hours a day in
English, Spanish (U.S. only) and French (CA only) via:
1-800-474-6836 (1-800-HP invent)
Or
1-905-206-4663 (local to Mississauga) to provide expert
assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject
to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to
an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you’ll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your PC. For a select number of ASPs same
day repair service is available for your convenience. Visit
http://www.hp.com/support to find the nearest
authorized support provider in your area.
Software Support
HP provides technical software support for ninety (90) days
from the date of purchase. This support includes assistance
with installation, setup and basic configuration of software
included by HP with the PC, excluding system optimization,
customization and network configuration. Support for
technical issues caused by viruses or spyware is available
for a fee.
HP Total Care Out-of-Warranty
Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
For Visa and MasterCard holders in the United States or
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calls from Canada, please call 1-800-474-6836
(1-800-HP invent) or 1-905-206-4663 (local to
Mississauga).
1 time technical support, $40* U.S. per call
•
1 year unlimited technical support $75* U.S.
•
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
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Protect Your Investment
Protect your investment by purchasing an Extended Service
Plan. Allow Total Care to provide you with total peace of
mind, while you get the most out of your investment. Service
coverage begins on product purchase date and you must
purchase the service within the first year after purchasing the
computer. The hardware service offering will be determined
based on the outcome of system self-test programs run by the
customer through the initial call to HP Total Care.
For more information please visit
U.S. only
http://www.hp.com/go/totalcare
1-866-234-1377
Canada only
http://www.hp.ca/totalcare
1-866-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
Hardware Limited Warranty
HP Product DURATION
Hardware One Year Limited Warranty
Software One Year Technical Support
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.
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This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as ”HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as ”HP”) with this Limited Warranty. The
term ”HP Hardware Product” is limited to the hardware
components and required firmware. The term ”HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers and other peripherals — are
provided ”AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.
During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP, at
its sole discretion, may elect to provide you with (a) a
replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts are
warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by modification
or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user
replaceable HP or HP approved parts if available for your
product in the servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF
THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT
FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR
PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
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