HP 910, 920 User Guide
6/23/99 10:50 am Catapult (UG) US
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© Copyright Hewlett-Packard Company, 1999
All rights are re served. No part of the document may be
photoco pied, reproduced, or transla ted to another
languag e without the prior written consent of Hewl ettPackard Company.
Publication number: C4647-90001
Second Edition, July 1999
Printed in Singapore
This product is approved for use only in the
country in which it was purchased.
laws may prohibit the us e of this produc t outside the
country of purchase. I t is strictly forbidden by law in
virtually eve ry country to co nnect nonapproved
telecom muni cati ons equipm ent (f ax mach ines) to pub lic
telephone networks.
Local country
Notice
The info rmat ion co nt ained in t his do cum ent i s s ubjec t to
change without notice.
Hewlett-Packard shall not be liable for errors contained
herein or for consequential damages in connection with
the furn ishing, performance, or use of this material.
Gover nmenta l reg ulation s rega rding co mmunica tion can
be found in Chapter 5.
Safety In fo rmation
Always follow basi c safety
precautio ns when usi ng this product to
reduce risk of injury from fire or
electric shock.
1. Read and unde rstand all instruction s in the
Setup Sheet
.
Quick
WARNI NG: Potential Shock Hazard
2. Use only a grounded electrical outlet when
connect ing the HP Fax to a power sourc e. If you
don’t know whether the outlet is gr ounded, check
with a qualified electrician.
3. Telephone lines can de velop hazar dous volta ges. To
av oid electrical shock, do not touch the contacts on
the end of t h e cord, or any of the sockets on the
HP Fax. Repl ace damaged cords immediately .
4. Never install telephone wi ring during a lightning
storm.
5. Observ e al l w arn in gs an d inst ru cti on s mar ke d on th e
product.
6. Unplug this product from wall outlets and telephone
jacks be fore cleaning.
7. Do not install or use this pro duc t near wat er or when
you are wet .
8. Install the product securely on a stable surface.
9. Install the product in a protected location where no
one can step on or trip over the line cord, and where
the line cord will not be damaged.
10. If the product does not operate normally, see
Tro ubleshooting.
11. No ope rato r -ser vi cea ble p ar ts i nsi de . Ref er serv ic ing
to qualified serv ice personnel .
Complete the following infor mation. You’ll need it if you contact your dealer or Hewlett-P ackard Company:
Dat e of Pu rchase:
Serial Number:
(Located on the back of the machine.)
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HP Company Confidential
6/23/99 10:50 am Catapult (UG)
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HP Fax Series 900
User’s Guide
HP Company Confident ial
11/13/98 1:56 am Catapult (UG)
Table of Contents
Using Your HP Fax
Loading Blank Paper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Sending Fax e s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2
Receiv i ng F axes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Choosing automatic versus manual fax receiving - - - - - - - - - - - - - - - - - - -3
Making Copi es - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Set Up to Receive Faxes
Do you have a dedicated phone line that will receive calls only
for your HP Fax? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Do you have dist i n ct i ve ringing? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Are you using the same phone number to receiv e voice calls and faxes? 7
Do you have an answering machine or other device that takes
messages for you when you cann ot ans wer the phone? - - - - - - - - - - - - 7
Answering Machine or PC Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Using t he Menu to Customize your HP Fax
Printi ng a Ma p of the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11
Using the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11
Entering Text - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -12
Fax Reso lution - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Fax/Copy Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Print Report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13
Speed Dial Setup and Use - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Using Speed Dials to Send a Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Deleting a Speed Dial Entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Prin tin g a Lis t o f S p eed D ia l C o de s - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15
Creating a Group Speed Dial List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15
Copy Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Reduce to Fit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Fax Funct i ons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Send Fax Later - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Fax Forwarding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Poll to Receive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Basic Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Fax Header - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Rings to Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Paper Size - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -19
Dial Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
HP Company Confident ial
11/13/98 1:56 am Catapult (UG)
US
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Advanced Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Automatic Reports Setu p - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Busy Redi a l - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -20
No Answer Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Answ e r R in g Pa t t e rn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Automatic Reduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -21
Erro r C o rr e ct io n M o de - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -21
Silent Detect - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Country and Language - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -22
Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Prin t F ax e s in Me m o r y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -22
Maintenance and Troubleshooting
Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23
Cleaning the HP Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Comm o n p ro b le m s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Error messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Support and Specifica tions
Gettin g Assistance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29
Sources of Informati on and Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30
Paper Types a nd Sizes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Ordering Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Obtaining a Material Safet y Data Sheet - - - - - - - - - - - - - - - - - - - - - - - - - 33
Product Spec i fications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33
Regulat ory Informa tion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36
Hewlett-Packard Lim ited Warrant y S tat ement - - - - - - - - - - - - - - - - - - 40
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HP Company Confidential
11/13/98 1:57 am Catapult (US)
Using Your HP Fax
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1
Loading Blank Paper
1
Pull the Front T ray all the way forward until it
snaps into the upright position.
Tip!
Pulling the tray forward ensur es proper paper
feeding.
Paper
extension
ABC DEF
On/Off
GHI
JKL
MNO
Answer Mode
PQRS
TUV
WXYZ
Copy
Symbols
Stop
Space
Start
Menu
Redial/
Speed Dial
Pause
One-Touch Speed Dials
12345
678910
Stack
guides
2
Pull up the Paper Extension at the back of the
HP Fax to support the paper.
3
Place a ½-inch stack of paper, print side forward,
behind the stack guides on the Rear T r ay as shown.
If necessary, pi nch and slide the left paper guide to
fit the paper.
ABC DEF
On/Off
GHI
JKL
MNO
Answer Mode
PQRS
TUV
WXYZ
Copy
Symbols
Stop
Space
Start
Menu
Redial/
Speed Dial
Pause
One-Touch Speed Dials
12345
678910
Model 920
O
ffic
eJet
4
Push the Front Tray back until it rests against the
Rear Tray.
5
Extend the Output Tray at the front of the HP Fax.
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HP Company Confidential
11/13/98 1:58 am Catapult (US)
Sending Fax es
1
Load your document (up to 20 pages) in the front
tray—top down with the printed side facing away
from you. If necessary, adjust the document guides
on the tray for the width of your document.
Note:
your original befor e faxing. You can purchase scan/
copy slee ves to prot ect fragile or dam aged original s
during faxing.
2
Dial the fax number.
Note:
dialing the number from a phone. For example,
enter 1 and the area code for long-distance calls.
Tip!
For Speed Dialing infor mation, refer to “Speed
Dial Setup and Use” on page 14.
3
Press
To cancel a fax in progress, pres s
Always remo ve staple s and paper cli ps f rom
Enter all the numbers you would if you were
Start
to begin faxing.
Stop
.
Sending a Fax Using a Calling Card (Monitor Dialing)
You can also dial the fax machine as you would a regular phone. Use this method
when you need to hear a second dial tone (as when using a calling card), or if the
normal dialing method does not work.
1
Press Start.
2
When you hear the dial tone, dial using the keypad or speed dialing.
Your document will send automatically when the receiving fax answers.
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2
HP Company Confidential
11/13/98 1:58 am Catapult (US)
Receiving Faxes
Depending on how you set up your HP Fax, you will either receive
faxes automati cally or you will need to receive faxes manually.
If you change your office equipment setup, be sure t o update your fa x
settings (such as Rings to Answer) or you may not receive faxes
properly.
Read Chapter 2 to set up your HP Fax for receiving faxes.
Choosing automatic versus manual fax
receiving
Press the
automatic and manual answering.
z
Answer Mode
Manual
If
automatically answer incom ing calls. You must answer fax calls
manually using these steps.
shows in the display, your HP Fax will not
button on the front panel to switch between
Press
Start
1
Make sure there are no documents in the front tray,
or they may be faxed afte r the next steps.
2
When the HP Fax rings, pick up the handset of a
telephone that’s on the same telephone line as the
HP Fax.
If you hear fax tones...
If you answered a phone plugged into the HP Fax,
3a
Start
press
If you answere d an extension phone (one that’s not
3b
or
123
Dial
from an
extension phone
z
Auto
If
answer ever y call you receive at your fax number. If you have an
answering machine, PC voice mail, or distinctive ring service,
refer to Chapter 2 to learn about receiving faxes.
Tip!
receiv er until the HP Fax answers. The HP Fax “listens” to all
calls to check for fax tones and will break in and receive the fax.
When you hear the HP Fax connect, just hang up the phone.
shows in the display, your HP Fax will automatically
If you answer the phone and hear fax tones, simply hold the
connected directly to the HP Fax), dial
Now you can hang up the phone or stay on the line
to talk after the fax finishes.
.
123
.
Note:
refer to page 19.
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T o ch ange the number of rings befor e the HP Fax answers,
HP Company Confidential
3
11/13/98 1:58 am Catapult (US)
Making Copies
1
Load your document (up to 20 pages) in the front tray
with the printed side away from you. If necessary, adjust
the document guides for the width of your document.
Note:
original before copying. You can purchase scan/copy
sleeves to pr otect fragile or damaged originals during
copying.
Tip!
T o change copy resolution and reduction settings see
page 16. (For example,
only .
Always remov e staples and paper clips from your
Photo
resolution has 256 shades of gray.)
Text
resolution i s black and white
2
3
Press
Press
Note:
Copy
, then enter the number of copies you want.
Copy
again to begin copy ing.
To stop copying at any time, press
Stop
.
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4
HP Company Confidential
11/13/98 2:00 am Catapult (US)
To Phone, Ans.
Machine or Modem
Set Up to Receiv e F ax es
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2
Your phone line(s), answering machine, modem, and/or voice mail
will determine whether you can receive faxes automatically or must
receiv e them manually. Answer these questions to dete rmine ho w yo u
can receive faxes with your HP Fax.
Do you have a dedicated phone line that will
receive calls only for your HP Fax?
Yes:
1. W e recommend that you plug a phone
into one of the jacks marked
Ans. Machine or Modem
connector on the back of your HP Fax.
2. Press
Your HP Fax is now ready for use.
No:
Continue reading.
Answer Mode
in the display.
until
To Phone,
on the fax
Auto
appears
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HP Company Confidential
11/13/98 2:00 am Catapult (US)
To Phone, Ans.
Machine or Modem
Do you have distinctive ringing?
This is a feature offered by some phone c ompanies that allo ws you to
have several phone numbers on the same line. Each number has a
specific ring pat tern.
Yes:
1. W e recommend that you plug a phone
into one of the jacks marked
Ans. Machine or Modem
connector on the back of your HP Fax.
on the fax
To Phone,
2. Press
3. Press
Tip!
4. If you have an answering machine on this phone line (on any
5. To set the number of rings on your HP Fax, press
6. If you have a modem on this phone line, turn off the setting in the
Answer Mode
in the display.
Menu
, then 8 (Advanced Fax
Setup), then
the fax number.
It’ s a good idea to put your HP Fax on the Double or Triple ring
number.
Press f to scroll through these options:
Double Rings, Triple Rings, Double & Triple
the phone company establishe d for this number is displayed,
Start
press
phone number), set it to answer after 4 or more rings. You want
the HP Fax to answer
your HP Fax will not receive your fax calls.
Fax Setup),
rings that is
if you set your answering machine to answer in 4 rings, set the
HP Fax to answer in 2 rings. When the number of rings you want
is displayed, press
modem’ s software that automatically receives faxes to your PC;
otherwise, your HPFax will not receive faxes properly.
5
(Answer Ring Pattern) to select the ring pattern for
.
3
(Rings to Answ er). Press
fewer
than the number you set in step 4. For example,
until
before
Start
Auto
appears
All Rings, Single Ring
. When the ring pattern
the answering machine. If you don’t ,
Menu, 7
f
to select a number of
f
.
,
(Basic
Your HP Fax is now ready for use.
No:
Continue reading.
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6
HP Company Confidential
11/13/98 2:00 am Catapult (US)
To Phone, Ans.
Machine or Modem
Are you using the same phone number to receive
voice calls and faxes?
No:
Follow the “ded icated phone line” instructions on page 5.
Yes:
Continue reading.
Do you have an answering machine or other
device that takes messages for you when you
cannot answer the phone?
No:
1. W e recommend that you plug a phone
into one of the jacks marked
Ans. Machine or Modem
connector on the back of your HP Fax.
on the fax
To Phone,
2. Press
3a. If you select
3b. If you select
Answer Mode
Manual
To recei ve faxes:
The HP Fax will “listen” to all phone calls. If you pick up the
phone and hear fax tones, simply stay on the line until you hear
the HP Fax connect, then hang up.
To recei ve faxes:
When you answer a phone and hear fax tones,
press
press
.
Start
if you answered a phone plugged into the HP Fax, or
123
if you picked up another phone.
Auto
...
Manual
and select
...
Auto
or
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7
HP Company Confidential
11/13/98 2:00 am Catapult (US)
To Phone, Ans.
Machine or Modem
Yes:
What kind of phone answering device do you have?
Voice mail from the phone company
You dial a phone number and press buttons on your pho ne in order to
hear your phone messages on your telephone.
You can receive faxes manuall y (follow the directions under step 2 on
page 7). You cannot receive faxes automatically unless you subscribe
to a distinctiv e ring service. Refer to page 6 for distinct ive ringing
information and setup instructions.
Answeri ng m a ch in e or PC m o dem
You press buttons on a separate machine to hear your phone
messages. Or, you receive phone messages on your computer and use
software to listen to them. Follow the directions for “Answering
Machine or PC Modem” on page 8.
Answering Machine or PC Modem
1. W e recommend that you plug a phone
into one of the jacks marked
Ans. Machine or Modem
connector on the back of your HP Fax.
2. You
3.
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8
must
plug your a nswering machi ne
or modem into the r emaining connector.
If you do not plug the answering
machine or modem into the back of
your HP Fax, the fax will be unable to receive faxes properly.
Important:
plug the ans weri ng mach in e int o the H P Fax and turn off the
voice call answ erin g featu re in the mo dem s o ftwar e. (Your
telephone can be plugged into the back of the answering
machine.)
You must also turn off the feature in the modem software that
allows it to receive faxe s.
If you h ave both an answering machine and a modem,
HP Company Confidential
To Phone,
on the fax
11/13/98 2:00 am Catapult (US)
4. Make sure the greeting on your answering machine or modem
software is longer than 10 and shorter than 30 seconds.
5. Press
Answer Mode
until
Auto
appears in the display.
6. Set the number of rings to answer on your answering machine or
your voice modem software to 4 or
7. You must set the HP Fax to answer in
answering machine. Press
Answer). Press
f
to select a number of rings that is
f
Menu, 7
fewer
rings.
more
rings than your
(Basic Fax Setup), 3 (Rings to
greater
than
the number you set in step 6. For example, if you set your
answer i ng ma chine to answer i n 4 ri n gs , se t t he HP Fax to a n swe r
in 5 or 6 rings. When the number of rings you want is displayed,
Start
press
.
Your answering machine or modem will answer the call after the
number of rings you s et. The HP Fax will “liste n” during the greeti ng.
If the HP Fax detects fax tones, it will cut of f the answering machine
or voice modem and receive the fax.
If you answer the phone first, stay on the line until the HP Fax has
answered the phone.
Your HP Fax is ready for use.
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HP Company Confidential
9
11/13/98 2:00 am Catapult (US)
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10
HP Company Confidential
11/13/98 1:52 am Catapult (US)
Using the Menu to
Customize your HP Fax
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3
The HP Fax uses a menu system that allows you to control how your
copies and faxes look.
Printing a Map of the Menus
To see a listing of all the menu items and their current settings, press
Menu
, then 3, then 4. The current setting is marked with a n
asterisk (*).
Start
Stop
Menu
Menu Speed Dial
Using the Menus
z
z
z
z
Start
The
Saves informat ion:
press
Begins an action
of your report displayed, press
The
Cancel s an e nt r y:
without saving. To get to the date and time display from anywhere in the menu system, press
Stops an action:
being printed.
Press
display. Select a choice by pressing
by entering its number on the keyp ad.
Use the arrow buttons (
The curren t sett ing w ill be shown by an as teri s k (*). Press
when your choice is displayed.
button has two functions:
Acts as an Enter key. Enter information and
Start.
: For example, printing a report. With the name
Start
to print it.
Stop
button has two functions:
Cancels changes you made in a menu and exit s
Stop
.
For example, press
Menu
to enter the menu. The choices will scroll across the
WX
) to move through menu choices.
Stop
to cancel a report that’s
Start
whil e it is displayed or
Start
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HP Company Confidential
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