Page 1
HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470p Notebook PC
computer model
Maintenance and Service Guide
Page 2
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2012
Document Part Number: 677157-001
Page 3
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
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iv Safety warning notice
Page 5
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 12
Display ................................................................................................................................. 12
Buttons and fingerprint reader (select models only) ..................................................................... 14
Keys ..................................................................................................................................... 15
Lights .................................................................................................................................... 17
TouchPad .............................................................................................................................. 18
Front ..................................................................................................................................... 19
Left side ................................................................................................................................ 20
Right side .............................................................................................................................. 21
Rear ..................................................................................................................................... 22
Bottom .................................................................................................................................. 23
3 Illustrated parts catalog .................................................................................................. 25
Service tag ............................................................................................................................ 25
Computer major components ................................................................................................... 27
Display assembly subcomponents ............................................................................................. 34
Cable Kit .............................................................................................................................. 36
Mass storage devices ............................................................................................................. 37
Plastics Kit ............................................................................................................................. 39
Miscellaneous parts ................................................................................................................ 40
Sequential part number listing .................................................................................................. 41
4 Removal and replacement procedures ............................................................................ 50
Preliminary replacement requirements ....................................................................................... 50
Tools required ......................................................................................................... 50
Service considerations ............................................................................................. 50
Plastic parts ............................................................................................. 50
Cables and connectors ............................................................................. 50
Drive handling ......................................................................................... 51
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Page 6
Grounding guidelines .............................................................................................. 51
Electrostatic discharge damage .................................................................. 51
Packaging and transporting guidelines ........................................ 53
Component replacement procedures ........................................................................................ 55
Service tag ............................................................................................................. 55
Computer feet ......................................................................................................... 56
Battery ................................................................................................................... 57
SIM ....................................................................................................................... 58
Service cover .......................................................................................................... 59
Smart Card reader .................................................................................................. 60
Optical drive .......................................................................................................... 61
Upgrade bay cradle ................................................................................................ 63
Hard drive ............................................................................................................. 65
Memory module ...................................................................................................... 67
WWAN module ..................................................................................................... 69
WLAN module ........................................................................................................ 71
Bluetooth module .................................................................................................... 73
Modem module ....................................................................................................... 74
Fan ....................................................................................................................... 75
Keyboard ............................................................................................................... 76
Base enclosure ........................................................................................................ 80
Speaker assembly ................................................................................................... 83
RJ-11 jack cable ...................................................................................................... 85
Service cover release latch assembly ......................................................................... 86
Battery release latch assembly .................................................................................. 89
Fingerprint reader board .......................................................................................... 92
RTC battery ............................................................................................................ 94
Display lid switch board .......................................................................................... 95
System board ......................................................................................................... 97
Heat sink .............................................................................................................. 100
Processor ............................................................................................................. 104
ExpressCard assembly ........................................................................................... 106
Display assembly .................................................................................................. 108
5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 116
Starting Computer Setup ....................................................................................................... 116
Using Computer Setup .......................................................................................................... 117
Navigating and selecting in Computer Setup ............................................................ 117
Restoring factory settings in Computer Setup ............................................................. 118
Updating the BIOS ............................................................................................................... 118
Determining the BIOS version ................................................................................. 118
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Page 7
Downloading a BIOS update .................................................................................. 119
Using Advanced System Diagnostics ...................................................................................... 120
6 Specifications ............................................................................................................... 121
Computer specifications ........................................................................................................ 121
14.0-inch WGA display specifications .................................................................................... 123
Hard drive specifications ...................................................................................................... 124
7 Backup and recovery .................................................................................................... 125
Performing a recovery .......................................................................................................... 126
Backing up your information .................................................................................................. 127
8 Power cord set requirements ........................................................................................ 128
Requirements for all countries ................................................................................................ 128
Requirements for specific countries and regions ....................................................................... 129
9 Recycling ...................................................................................................................... 130
Index ............................................................................................................................... 131
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viii
Page 9
1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
Product Name HP EliteBook 8470w Mobile Workstation
computer model
HP ProBook 8470p Notebook PC
computer model
Processors
●
Intel® Quad Core® i7-3820QM 2.70GHz processor (SC turbo up to 3.70GHz; 1600-MHz FSB, 8.0-MB L3
cache, 45 W)
●
Intel Quad Core i7-3720QM 2.60GHz processor (SC turbo up to 3.60GHz; 1600- MHz FSB, 6.0-MB
L3 cache, 45 W)
●
Intel Quad Core i7-3610QM 2.30GHz processor (SC turbo up to 3.30GHz; 1600- MHz FSB, 6.0-MB
L3 cache, 45 W)
●
Intel Dual Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
√
√
√
√√
HP EliteBook 8470p
Notebook PC
computer model
●
Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●
Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
1
Page 10
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Chipset Mobile Intel QM77 chipset √√
Graphics Switchable discrete graphics: AMD
Switchable discrete graphics: AMD
●
Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●
Intel Core i3-3110M 2.40-GHz
processor (1600-MHz FSB, 3.0-MB
L3 cache, 35 W)
FirePro™ M2000 (64-bit), with 1024-MB
GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4); supports open GL
Radeon™ HD 7570M (64-bit), with 1024MB GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4)
Internal graphics:
●
Universal memory architecture (UMA)
with shared video memory
●
Intel HD Graphics 4000
√
√
√
●
Support for dual-display ports through
docking station
●
Support for DisplayPort 1.2 (only on
computer models equipped with a
graphics subsystem with
discrete memory)
●
Support for up to 4 displays through
the APR (only on computer models
equipped with a graphics subsystem
with discrete memory)
√√
2 Chapter 1 Product description
Page 11
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Panel
Memory Two customer-accessible/upgradable
●
14.0-in light-emitting diode (LED), highdefinition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without
webcam and microphone
●
14.0-in LED, HD, AG, SVA
(1366×768) display with and without
webcam and microphone
All display assemblies include two wireless
local area network (WLAN) antenna cables
and two wireless wide area network
(WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
memory module slots
DDR3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
√√
√√
●
16384-MB (8192-MB×2)
●
8192-MB (8192-MB×1 or 4096×2)
●
8192-MB (8192-MB×1 or 4096×2; not
supported on computer models
equipped with a 32-bit
operating system)
●
6144-MB (4096-MB+2048-MB)
●
4096-MB (4096-MB×1 or 2048-MB×2)
●
2048-MB (2048×1)
Flash cache Intel 24-GB mSATA module (Intel Smart
Response Technology (SRT), not available on
computer models equipped with WWAN
or SSD)
√√
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Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
750-GB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm selfencrypting drive (SED)
●
500-GB, 7200-rpm, 7.0-mm
●
320-GB, 7200-rpm, 7.0-mm
Solid-state drive Solid-state drive (SSD) mounts in the same
bracket as the hard drive
Customer-accessible
Serial ATA III
Supports the following SSDs:
●
256-GB SED
√√
√
●
180-GB
●
160-GB
●
128-GB
Upgrade drive Customer-accessible
Supports the following drive options:
●
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
●
DVD±RW Double-Layer with
SuperMulti Drive
●
DVD-ROM Drive
●
500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√
4 Chapter 1 Product description
Page 13
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Customer-accessible
Supports the following drive options:
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
●
DVD±RW Double-Layer with
SuperMulti Drive
●
DVD-ROM Drive
●
500-GB, 7200-rpm, 9.5-mm
Supports no drive option
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
√
√
●
DVD±RW Double-Layer with
SuperMulti Drive
●
DVD-ROM Drive
Supports zero power optical drive
Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
Blu-ray ROM DVD±RW SuperMulti
DL Drive
●
DVD±RW Double-Layer with
SuperMulti Drive
●
DVD-ROM Drive
Supports zero power optical drive
Audio and video Two stereo speakers √√
HD audio with SRS Premium Sound PRO √√
√
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Page 14
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Integrated 720p HD webcam (supports no
camera option)
Integrated dual-array microphone on
computer models equipped with a webcam
Integrated mono microphone on computer
models not equipped with a webcam
Modem 56kbps v.92 MDC data/fax modem module
Supports no modem option
Modem module cable not included
Ethernet Intel 82579LM 10/100/1000 Ethernet
network interface card (NIC) with
iAMT Intel 82579LM Gigabit
Network Connection
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
Wireless Integrated wireless personal area network
(WPAN) option by way of Bluetooth 4.0
enhanced data rate (EDR) module
√√
√√
√√
√√
√√
Supports no WPAN option
Integrated wireless local area network
(WLAN) options by way of wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
●
Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
●
Broadcom 43228 802.11abgn 2×2
Wi-Fi Adapter
●
Intel Centrino Advanced-N 6205
WLAN module
●
Intel Centrino Ultimate-N 6300
WLAN module
●
Intel Centrino Wireless-N 2200
802.11b/g/n 2×2 WiFi Adapter
Supports no WLAN option
√√
6 Chapter 1 Product description
Page 15
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Integrated wireless wide area network
(WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas
built into display assembly
Secured by subscriber identity module (SIM,
user-accessible behind battery)
Support for the following WWAN formats:
●
HP lt2523 LTE/HSPA+ Mobile
Broadband Module
●
HP lt2522 LTE/EV-DO Mobile
Broadband Module
●
HP un2430 EV-DO/HSPA Mobile
Broadband Module
●
HP hs2350 HSPA+ Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media
cards
Integrated 54-mm ExpressCard
Secure Digital (SD) flash media slot with
push-push technology, supporting the
following digital card formats:
√√
√√
●
MultiMediaCard (MMC)
●
MMC+
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
7
Page 16
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Ports
●
1394a port
●
Audio-in (mono microphone)
●
Audio-out (stereo headphone)
●
Battery connector
●
DisplayPort 1.2 (on computer models
equipped with a graphics subsystem
with discrete memory)
●
DisplayPort 1.1a (on computer models
equipped with a graphics subsystem
with UMA memory)
●
Docking connector
●
eSATA/USB 2.0 combo port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
RJ-11 (modem)
●
Secondary battery connector
●
Serial port
√√
●
USB 3.0 ports (2)
●
USB 2.0 port
●
USB 2.0 charging port
●
VGA (Dsub 15 pin) supporting:
1920×1200 external resolution @
75 Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
Keyboard/pointing
devices
Gesture support: MultiTouch gestures
Taps enabled by default √√
Support for TouchPad with image sensor √√
Support for Windows 8 Indirect Touch √√
Power requirements Supports the following HP Smart AC adapters:
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spill-resistant,
chiclet-style, with durakeys
enabled, two-finger scrolling, and pinchzoom as default
√√
√√
8 Chapter 1 Product description
Page 17
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Supports the following batteries:
Security Supports security cable lock √√
Supports fingerprint reader and no
●
90-W HP Smart AC adapter (PFC, EM,
3-wire)
●
90-W HP Smart AC adapter (PFC, 3wire)
●
65-W HP Smart AC adapter (non-PFC,
3-wire)
●
65-W HP Smart AC adapter (RC/V,
EM, 3-wire)
●
9-cell, 100-Wh, 3.0-Ah battery
●
9-cell, 73-Wh, 2.2-Ah battery
●
6-cell, 62-Wh, 2.8-Ah battery
●
6-cell, 55-Wh, 2.8-Ah battery
●
3-cell, 31-Wh, 2.8-Ah battery
fingerprint reader option
√√
√√
√√
√√
√√
√√
Supports Trusted Platform Module (TPM) 1.2
(Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported in
Asia and the People's Republic of China)
Integrated Smart Card reader (active) √√
Full volume encryption √√
Preboot authentication (password,
Smart Card)
Operating system Preinstalled:
●
Windows® 7 Home Premium 64- and
32-bit with Microsoft Basics (in
Canada, Japan, and the United States)
●
Windows 7 Professional 64- and 32-bit
with Microsoft Basics (in Canada,
Japan, and the United States)
●
FreeDOS
√√
√√
√√
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Page 18
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Preinstalled with Microsoft Office:
●
Windows 7 Home Basic 32-bit with
Office Starter (emerging markets only,
not available in Japan)
●
Windows 7 Home Premium 64- and
32-bit with Office Starter (not available
in Japan)
●
Windows 7 Home Premium 64-bit with
Office 2010 Personal (only in Japan)
●
Windows 7 Home Premium 64-bit with
Office 2010 Home and Personal (only
in Japan)
●
Windows 7 Home Premium 64-bit with
Office 2010 Professional (only
in Japan)
●
Windows 7 Professional 64- and 32-bit
with Office 2010 Starter (not available
in Japan)
●
Windows 7 Professional 64- and 32-bit
with Office 2010 Business and Home
(only in Japan)
√√
●
Windows 7 Professional 64- and 32-bit
with Office 2010 Personal (only
in Japan)
●
Windows 7 Professional 64- and 32-bit
with Office 2010 Professional (only
in Japan)
Restore media—DR-DVD:
●
Windows 7
●
Windows 7 with Windows DVD
Restore media—OS-DVD:
●
Windows 7 Home Basic 32-bit
●
Windows 7 Home Premium 64- and
32-bit
●
Windows 7 Professional 64- and 32-bit
Certified:
●
Microsoft WHQL
●
SuSE Linux 64-bit Service Pack 2
√√
√√
√√
10 Chapter 1 Product description
Page 19
Category Description HP EliteBook 8470w
Mobile Workstation
computer model
HP EliteBook 8470p
Notebook PC
computer model
Web-only support:
●
Windows XP Pro 32-bit
●
Windows 7 Home Basic 64-bit
●
Windows 7 Enterprise 64- and 32-bit
●
Windows 7 Ultimate 64- and 32-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Keyboard
●
Memory module
●
mSATA drive
●
Optical drive
●
Solid-state drive
●
WLAN module
√√
√√
●
WWAN module
11
Page 20
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display or initiates Suspend if the display is
(2) WLAN antennas (3)* Send and receive wireless signals to communicate
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
12 Chapter 2 External component identification
closed while the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
with WLANs.
Page 21
Item Component Description
(6) Keyboard light button Turns the keyboard light on or off.
(7) Keyboard light Illuminates the keyboard, especially in low-
light conditions.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Display
13
Page 22
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button
(3) Wireless button Turns the wireless feature on or off but does not establish
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Suspend.
●
When the computer is in the Suspend state, press
the button briefly to exit Suspend.
●
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
1. Select Computer > Control Center.
2. In the left pane, click System, and then click
Power Management in the right pane.
a wireless connection.
14 Chapter 2 External component identification
Page 23
Item Component Description
Keys
(4) Web browser button
(5) Volume mute button Mutes and restores speaker sound.
(6) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
●
When the computer is on, press the button to open
the default Web browser.
●
When the computer is off, in the Suspend state, or
in Hibernation, the button does not perform any
action or function.
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key.
(3) Operating system logo key Displays the operating system menu.
(4) Operating system applications key Displays a shortcut menu for items beneath the cursor.
Keys
15
Page 24
Item Component Description
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated
by the icon in the upper-right corner of the key.
(6) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
16 Chapter 2 External component identification
Page 25
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad light
(2) Caps lock light
(3) Power light
(4) Wireless light
(5) Web browser light
(6) Mute light
(7) Num lock light On: Num lock is on.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
On: Caps lock is on.
●
Off: Caps lock is off.
●
On: The computer is on.
●
Blinking: The computer is in the Suspend state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
On: The computer is on.
●
Off: The computer is off, in the Suspend state, or
in Hibernation.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Lights
17
Page 26
TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on
the screen.
(2) Left pointing stick button (select
models only)
(3) TouchPad on/off button Turns the TouchPad on or off.
(4) TouchPad zone Moves the pointer and selects or activates items on
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right TouchPad button Functions like the right button on an external mouse.
(7) Right pointing stick button (select
models only)
Functions like the left button on an external mouse.
the screen.
Functions like the right button on an external mouse.
18 Chapter 2 External component identification
Page 27
Front
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Display release latch Opens the computer.
(2) Wireless light
(3) Power light
(4) AC adapter/Battery light
(5) Hard drive light
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
On: The computer is on.
●
Blinking: The computer is in the Suspend state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external
power and the battery is charged from 0 to
90 percent.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is fully charged.
●
Blinking white: The hard drive or optical drive is
being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(6) Speakers (2) Produce sound. One of the speakers is on the bottom of
the computer, and it cannot be seen from the front of
the computer.
Front
19
Page 28
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Power connector Connects an AC adapter.
(2) 1394 port Connects an optional IEEE 1394 or 1394a device, such
(3) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide
as a camcorder.
enhanced USB power performance.
(4) HP ExpressCard slot or Smart Card reader
(depending on configuration)
(5) Media Card Reader Supports the following digital card formats:
(6) Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard
(7) Optical drive eject button (select
models only)
Supports optional ExpressCards or smart cards.
●
MultiMediaCard (MMC)
●
MMC+
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
drive, or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes
to an optical disc.
Releases the disc tray.
20 Chapter 2 External component identification
Page 29
Right side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(3) Smart Card reader Supports optional smart cards.
(4) eSATA/USB 2.0 port Connects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
(5) USB charging port Connects an optional USB device. The USB charging port
can also charge select models of cell phones and MP3
players, even when the computer is off.
(6) DisplayPort Connects an optional digital display device, such as a
high-performance monitor or projector.
Right side
21
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Rear
Item Component Description
(7) Vents (2) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(8) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) RJ-11 (modem) jack Connects a modem cable.
(2) External monitor port Connects an external VGA monitor or projector.
(3) RJ-45 (network) jack Connects a network cable.
22 Chapter 2 External component identification
Page 31
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Vents (4) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2) Battery release latch Releases the battery.
(3) Docking connector Connects an optional docking device.
(4) Service cover release latch Releases the service cover from the computer.
(5) Battery bay Holds the battery.
(6) Accessory battery connector Connects an optional accessory battery.
(6) Speakers (2) Produce sound.
Bottom
23
Page 32
Item Component Description
(7) Bluetooth compartment Contains a Bluetooth device (select models only).
(8) Service cover Provides access to the hard drive, and also contains the
WLAN module slot and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support.
24 Chapter 2 External component identification
Page 33
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery
Battery on page 57 for battery removal instructions.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
Service tag
25
Page 34
Item Description Function
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
26 Chapter 3 Illustrated parts catalog
Page 35
Computer major components
Computer major components
27
Page 36
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
(2) Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models (includes
keyboard cable and pointing stick cable):
For use in Belgium 686300-A41
For use in Brazil 686300-201
For use in Bulgaria 686300-261
For use in Canada 686300-DB1
For use in the Czech Republic and Slovakia 686300-A81
For use in Denmark 686300-081
For use in France 686300-051
For use in Germany 686300-041
For use in Greece 686300-DJ1
For use in Hungary 686300-211
For use in Iceland 686300-DD1
Display assembly subcomponents on page 34.
For use in India 686300-D61
For use in Israel 686300-BB1
For use in Italy 686300-061
For use in Japan 686300-291
For use in Latin America 686300-161
For use in the Netherlands 686300-B31
For use in Norway 686300-091
For use in Northwest Africa 686300-FP1
For use in Portugal 686300-131
For use in Romania 686300-271
For use in Russia 686300-251
For use in Saudi Arabia 686300-171
For use in Slovenia 686300-BA1
For use in South Korea 686300-AD1
For use in Spain 686300-071
For use in Sweden and Finland 686300-B71
For use in Switzerland 686300-BG1
For use in Taiwan 686300-AB1
28 Chapter 3 Illustrated parts catalog
Page 37
Item Component Spare part number
For use in Thailand 686300-281
For use in Turkey 686300-141
For use in the United Kingdom and Singapore 686300-031
For use in the United States 686300-001
(2) Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models (includes
keyboard cable and pointing stick cable):
For use in Belgium 686299-A41
For use in Brazil 686299-201
For use in Bulgaria 686299-261
For use in Canada 686299-DB1
For use in the Czech Republic and Slovakia 686299-FL1
For use in Denmark 686299-081
For use in France 686299-051
For use in Germany 686299-041
For use in Greece 686299-DJ1
For use in Hungary 686299-211
For use in Iceland 686299-DD1
For use in India 686299-D61
For use in Israel 686299-BB1
For use in Italy 686299-061
For use in Japan 686299-291
For use in Latin America 686299-161
For use in the Netherlands 686299-B31
For use in Norway 686299-091
For use in Northwest Africa 686299-FB1
For use in Portugal 686299-131
For use in Romania 686299-271
For use in Russia 686299-251
For use in Saudi Arabia 686299-171
For use in Slovenia 686299-BA1
For use in South Korea 686299-AD1
For use in Spain 686299-071
For use in Sweden and Finland 686299-B71
Computer major components
29
Page 38
Item Component Spare part number
For use in Switzerland 686299-BG1
For use in Taiwan 686299-AB1
For use in Thailand 686299-281
For use in Turkey 686299-141
For use in the United Kingdom and Singapore 686299-031
For use in the United States 686299-001
(3) Top cover (includes TouchPad):
Equipped with pointing stick buttons and a fingerprint reader for use only on HP
EliteBook 8470w Mobile Workstation computer models
Equipped with pointing stick buttons and a fingerprint reader for use only on HP
EliteBook 8470p Notebook PC computer models
Equipped with pointing stick buttons but not a fingerprint reader for use only on HP
EliteBook 8470p Notebook PC computer models
(4) Smart Card reader 686025-001
(5) Display lid switch board (includes cable) 684340-001
(6) Fingerprint reader board (includes cable) 684343-001
(7) RTC battery 651948-001
(8) ExpressCard assembly 684345-001
(9) System board (includes replacement thermal material):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
For use only on computer models equipped with a graphics subsystem with discrete
memory in all countries and regions except the People's Republic of China and
the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory in the People's Republic of China and the Ukraine
686043-001
686964-001
686965-001
686042-001
691718-001
For use only on HP EliteBook 8470p Notebook PC computer models:
For use only on computer models equipped with a graphics subsystem with discrete
memory in all countries and regions except the People's Republic of China and
the Ukraine
For use only on computer models equipped with a graphics subsystem with discrete
memory in the People's Republic of China and the Ukraine
For use only on computer models equipped with a graphics subsystem with UMA
memory in all countries and regions except the People's Republic of China and
the Ukraine
For use only on computer models equipped with a graphics subsystem with UMA
memory in the People's Republic of China and the Ukraine
30 Chapter 3 Illustrated parts catalog
686041-001
691717-001
686040-001
691716-001
Page 39
Item Component Spare part number
(10) Modem module
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number
641830-001.
(11) WLAN module:
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001
Intel Centrino Advanced-N 6205 WLAN module 631954-001
Intel Centrino Ultimate-N 6300 WLAN module 572511-001
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter 670288-001
(12) Processor (includes replacement thermal material):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-
MHz FSB, 8.0-MB L3 cache, 45 W)
For use on all computer models:
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.30-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 45 W)
628824-001
681284-001
681283-001
680646-001
Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz
FSB, 4.0-MB L3 cache, 35 W)
Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
For use only on HP EliteBook 8470p Notebook PC computer models:
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001
(13) Fan (includes cable) 641839-001
(14) Memory modules (PC3-12800, 1666-MHz, DDR3):
8-GB 670034-001
4-GB 641369-001
2-GB 652972-001
(15) WWAN module:
HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001
681954-001
681953-001
681952-001
680645-001
HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001
Computer major components
31
Page 40
Item Component Spare part number
HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001
HP hs2350 HSPA+ Mobile Broadband Module 668969-001
(16) Heat sink (includes replacement thermal material):
For use only on computer models equipped with a graphics subsystem with
discrete memory
For use only on computer models equipped with a graphics subsystem with
UMA memory
(17) Optical drive (includes optical drive bezel and optical drive bracket):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001
Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001
DVD±RW Double-Layer with SuperMulti Drive 689078-001
DVD-ROM Drive 689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive 689079-001
DVD±RW Double-Layer with SuperMulti Drive 689077-001
DVD-ROM Drive 689075-001
(18) Hard drive (does not include hard drive bracket or screws):
750-GB, 7200-rpm, 9.5-mm 633252-001
686021-001
693371-001
500-GB, 7200-rpm, 9.5-mm self-encrypting drive 683801-001
500-GB, 7200-rpm, 9.5-mm 634925-001
320-GB, 7200-rpm, 9.5-mm 634862-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 642774-001
(19) Speaker assembly (includes cable) 641840-001
(20) Bluetooth module 4.0 EDR
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number
641830-001.
(21) Battery (Li ion):
9-cell, 100-Wh, 3.00-Ah 631243-001
9-cell, 100-Wh, 3.00-Ah 634087-001
9-cell, 73-Wh, 2.20-Ah 634089-001
6-cell, 62-Wh, 2.80-Ah 628668-001
6-cell, 51-Wh, 2.55-Ah 659083-001
3-cell, 31-Wh, 2.80-Ah 628664-001
655792-001
32 Chapter 3 Illustrated parts catalog
Page 41
Item Component Spare part number
(22) Base enclosure (includes rubber feet, service cover release latch assembly, and
battery release latch assembly)
Rubber Kit (not illustrated, includes display bezel left and right rubber screw covers,
base enclosure front and rear rubber screw covers, top cover rubber bumper)
Latch Kit (not illustrated, includes service cover release latch assembly components
and battery release latch assembly components)
(23) Service cover 686031-001
685997-001
642768-001
684339-001
Computer major components
33
Page 42
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use only on HP EliteBook 8470w Mobile Workstation computer models 686014-001
For use only on HP EliteBook 8470p Notebook PC computer models 686012-001
(2) Webcam/microphone module 686045-001
34 Chapter 3 Illustrated parts catalog
Page 43
Item Component Spare part number
Microphone module 642798-001
(3) Display Hinge Kit (includes left and right display hinges and left and right hinge
brackets)
Display Hinge Cover Kit, includes: 686024-001
(4a) Display hinge outer covers (2)
(4b) Display hinge inner covers (2)
(4c) Display hinge tube
(5) 15.6-in, LED, AntiGlare display panel:
14.0-in, LED, FLT, HD+, AntiGlare display panel 686047-001
14.0-in, LED, FLT, HD, AntiGlare display panel 686046-001
14.0-in, LED, SVA, HD+, AntiGlare display panel 684348-001
14.0-in, LED, SVA, HD, AntiGlare display panel 684347-001
Display Cable Kit, includes:
(6a) Display panel cable:
(6b) Webcam/microphone module cable:
For use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with an HD+ display assembly
642782-001
686019-001
For use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with an HD display assembly
For use only on HP EliteBook 8470p Notebook PC computer models equipped with an
HD+ display assembly
For use only on HP EliteBook 8470p Notebook PC computer models equipped with an
HD display assembly
Antenna Kit, includes: 685993-001
(7) WWAN antenna cables and transceivers
(8) WLAN antenna cables and transceivers
(9) Display enclosure:
For use only on HP EliteBook 8470w Mobile Workstation computer models 685996-001
For use only on HP EliteBook 8470p Notebook PC computer models 685995-001
Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna cables and
transceivers, and display enclosure)
For use in HP EliteBook 8470w Mobile Workstation computer models 686023-001
For use in HP EliteBook 8470p Notebook PC computer models 686022-001
Display Rubber Kit (includes display bezel rubber screw covers and display bezel
rubber bumpers)
686017-001
686018-001
686016-001
642785-001
Display assembly subcomponents
35
Page 44
Cable Kit
Item Component Spare part number
Cable Kit, includes: 641830-001
(1) Bluetooth module cable
(2) TouchPad board cable
(3) RJ-11 jack cable
36 Chapter 3 Illustrated parts catalog
Page 45
Mass storage devices
Item Description Spare part number
(1) Hard drive (does not include hard drive bracket or screws):
750-GB, 7200-rpm, 9.5-mm 633252-001
500-GB, 7200-rpm, 9.5-mm SED 683801-001
500-GB, 7200-rpm, 9.5-mm 634925-001
320-GB, 7200-rpm, 9.5-mm 634862-001
Hard Drive Hardware Kit, includes: 642774-001
(2) Hard drive bracket
Mass storage devices
37
Page 46
Item Description Spare part number
Hard drive bracket screws (not illustrated)
(3) Optical drive (includes optical drive bezel and optical drive bracket):
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001
Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001
DVD±RW Double-Layer with SuperMulti Drive 689078-001
DVD-ROM Drive 689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive 689079-001
DVD±RW Double-Layer with SuperMulti Drive 689077-001
DVD-ROM Drive 689075-001
(4) Upgrade bay cradle (includes bezel and bracket) 643921-001
(5) Solid-state drive (does not include solid-state drive bracket or screws):
256-GB SATA III self-encrypting solid-state drive 691466-001
180-GB SATA III solid-state drive 692097-001
160-GB SATA II solid-state drive 693863-001
128-GB SATA III solid-state drive 690229-001
38 Chapter 3 Illustrated parts catalog
Page 47
Plastics Kit
Item Description Spare part number
Plastics Kit:
For use only on HP EliteBook 8470w Mobile Workstation computer models: 686963-001
For use only on HP EliteBook 8470p Notebook PC computer models: 686027-001
Includes:
(1) RJ-11 jack plug
(2) ExpressCard slot space saver
(3) Optical drive bay space saver
Plastics Kit
39
Page 48
Miscellaneous parts
Component Spare part number
AC adapter:
90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001
90-W HP Smart AC adapter (PFC, 3-wire) 693712-001
65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001
65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001
Carrying case:
HP basic carrying case 455084-001
HP essential nylon case 612757-001
HP professional top-load slim case 592923-001
Lock:
HP notebook computer combination lock 591699-001
HP notebook computer keyed cable lock 626729-001
Optical mouse:
HP USB optical travel mouse 434594-001
HP USB/PS2 2-button optical mouse 390632-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Japan 490371-291
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
40 Chapter 3 Illustrated parts catalog
Page 49
Component Spare part number
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
Screw Kit 686032-001
Sequential part number listing
Spare part number Description
390632-001 HP USB/PS2 2-button optical mouse
434594-001 HP USB optical travel mouse
455084-001 HP basic carrying case
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)
490371-D61 Power cord for use in India (3-pin, black, 1.83-m)
572511-001 Intel Centrino Ultimate-N 6300 WLAN module
591699-001 HP notebook computer combination lock
592923-001 HP professional top load slim case
612757-001 HP essential nylon case
626729-001 HP notebook computer keyed cable lock
628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery
Sequential part number listing
41
Page 50
Spare part number Description
628668-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery
628824-001 Modem module (does not include the RJ-11 jack cable)
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.
631243-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery
631954-001 Intel Centrino Advanced-N 6205 WLAN module
633252-001 750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
634087-001 9-cell, 100-Wh, 3.00-Ah, Li-ion battery
634089-001 6-cell, 73-Wh, 2.20-Ah, Li-ion battery
634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module
634862-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
641369-001 4-GB memory module (PC3, 12800, 1600-MHz)
641830-001 Cable Kit (includes Bluetooth module cable, RJ-11 jack cable, and TouchPad cable)
641839-001 Fan (includes cable)
641840-001 Speaker assembly (includes cable)
642768-001 Rubber Kit (includes rubber bumpers)
642774-001 Hard Drive Hardware Kit (includes hard drive bracket and screws)
642782-001 Display Hinge Kit (includes left and right hinges and left and right hinge brackets)
642785-001 Display Rubber Kit (includes display bezel rubber screw covers and display bezel rubber bumpers)
642798-001 Microphone module
643921-001 Upgrade bay cradle
651948-001 RTC battery (includes cable and double-sided tape)
652972-001 2-GB memory module (PC3, 12800, 1600-MHz)
655792-001 Bluetooth module 4.0 EDR (does not include the Bluetooth module cable)
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001.
659083-001 6-cell, 51-Wh, 2.55-Ah, Li-ion battery
668969-001 HP hs2350 HSPA+ Mobile Broadband Module
42 Chapter 3 Illustrated parts catalog
Page 51
Spare part number Description
669832-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
670034-001 8-GB memory module (PC3, 12800, 1600-MHz)
670288-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter
675791-001 HP lt2522 LTE/EV-DO Mobile Broadband Module
675793-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module
675794-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
680645-001 Intel Dual Core i5-3210M 2.50-GHz processor for use only on HP EliteBook 8470p Notebook PC
computer models (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
680646-001 Intel Quad Core i7-3610QM 2.30-GHz processor for use on all computer models (SC turbo up to
3.30-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material)
681283-001 Intel Quad Core i7-3720QM 2.60-GHz processor for use on all computer models (SC turbo up to
3.60-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material)
681284-001 Intel Quad Core i7-3820QM 2.70-GHz processor for use only on HP EliteBook 8470w Mobile
Workstation computer models (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache,
45 W; includes replacement thermal material)
681952-001 Intel Dual Core i5-3320M 2.60-GHz processor for use on all computer models (SC turbo up to
3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)
681953-001 Intel Dual Core i5-3360M 2.80-GHz processor for use on all computer models (SC turbo up to
3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)
681954-001 Intel Dual Core i7-3520M 2.90-GHz processor for use on all computer models (SC turbo up to
3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W; includes replacement thermal material)
682417-001 Intel Core i3-3110M 2.40-GHz processor for use only on HP EliteBook 8470p Notebook PC
computer models (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)
683801-001 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 642774-001.
684339-001 Latch Kit (includes service cover release latch assembly components and battery release latch
assembly components)
684340-001 Display lid switch board
684343-001 Fingerprint reader board (includes cable)
684345-001 ExpressCard assembly
684347-001 14.0-in, LED, SVA, HD, AntiGlare display panel
684348-001 14.0-in, LED, SVA, HD+, AntiGlare display panel
685993-001 Antenna Kit (includes left and right WLAN antenna cables and transceivers and left and right
WWAN antenna cables and transceivers)
685995-001 Display enclosure for use only on HP EliteBook 8470p Notebook PC computer models
685996-001 Display enclosure for use only on HP EliteBook 8470w Mobile Workstation computer models
Sequential part number listing
43
Page 52
Spare part number Description
685997-001 Base enclosure (includes four rubber feet, service cover release latch assembly, and battery
release latch assembly)
686012-001 Display bezel for use only on HP EliteBook 8470p Notebook PC computer models
686014-001 Display bezel for use only on HP EliteBook 8470w Mobile Workstation computer models
686016-001 Display panel cable for use only on HP EliteBook 8470p Notebook PC computer models equipped
with an HD display assembly
686017-001 Display panel cable for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with an HD display assembly
686018-001 Display panel cable for use only on HP EliteBook 8470p Notebook PC computer models equipped
with an HD+ display assembly
686019-001 Display panel cable for use only on HP EliteBook 8470w Mobile Workstation computer models
equipped with an HD+ display assembly
686021-001 Heat sink for use on computer models equipped with a graphics subsystem with discrete memory
686022-001 Display Panel Support Kit for use only on HP EliteBook 8470p Notebook PC computer models
(includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna cables
and transceivers)
686023-001 Display Panel Support Kit for use only on HP EliteBook 8470w Mobile Workstation computer
models (includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna
cables and transceivers)
686024-001 Display Hinge Cover Kit (includes hinge tube, left and right hinge covers, cable guides, left and
right inner covers, and left and right outer covers)
686025-001 Smart Card reader
686027-001 Plastics Kit for use only on HP EliteBook 8470p Notebook PC computer models (includes
ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack cover, and wireless
antenna clips)
686031-001 Service cover
686032-001 Screw Kit
686040-001 System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with a
graphics subsystem with UMA memory in all countries and regions except the People's Republic of
China and the Ukraine (includes replacement thermal material)
686041-001 System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with a
graphics subsystem with discrete memory in all countries and regions except the People's Republic
of China and the Ukraine (includes replacement thermal material)
686042-001 System board for use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with a graphics subsystem with discrete memory in all countries and regions except the People's
Republic of China and the Ukraine (includes replacement thermal material)
686043-001 Top cover with pointing stick buttons and a fingerprint reader for use only on HP EliteBook 8470w
Mobile Workstation computer models (includes TouchPad)
686045-001 Webcam/microphone module (includes double-sided tape)
686046-001 14.0-in, LED, FLT, HD, AntiGlare display panel
686047-001 14.0-in, LED, FLT, HD+, AntiGlare display panel
44 Chapter 3 Illustrated parts catalog
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Spare part number Description
686048-001 Blu-ray R/RE DVD±RW SuperMulti DL Drive (for use only on HP EliteBook 8470w Mobile
Workstation computer models; includes bezel and bracket)
686299-001 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in the
United States (includes keyboard cable and pointing stick cable)
686299-031 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in the
United Kingdom and Singapore (includes keyboard cable and pointing stick cable)
686299-041 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Germany (includes keyboard cable and pointing stick cable)
686299-051 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
France (includes keyboard cable and pointing stick cable)
686299-061 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in Italy
(includes keyboard cable and pointing stick cable)
686299-071 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Spain (includes keyboard cable and pointing stick cable)
686299-081 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Denmark (includes keyboard cable and pointing stick cable)
686299-091 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Norway (includes keyboard cable and pointing stick cable)
686299-131 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Portugal (includes keyboard cable and pointing stick cable)
686299-141 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Turkey (includes keyboard cable and pointing stick cable)
686299-161 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in Latin
America (includes keyboard cable and pointing stick cable)
686299-171 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Saudi Arabia (includes keyboard cable and pointing stick cable)
686299-201 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Brazil (includes keyboard cable and pointing stick cable)
686299-211 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Hungary (includes keyboard cable and pointing stick cable)
686299-251 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Russia (includes keyboard cable and pointing stick cable)
686299-261 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Bulgaria (includes keyboard cable and pointing stick cable)
686299-271 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Romania (includes keyboard cable and pointing stick cable)
686299-281 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Thailand (includes keyboard cable and pointing stick cable)
686299-291 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Japan (includes keyboard cable and pointing stick cable)
Sequential part number listing
45
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Spare part number Description
686299-A41 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Belgium (includes keyboard cable and pointing stick cable)
686299-AB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Taiwan (includes keyboard cable and pointing stick cable)
686299-AD1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
South Korea (includes keyboard cable and pointing stick cable)
686299-B31 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in the
Netherlands (includes keyboard cable and pointing stick cable)
686299-B71 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Sweden and Finland (includes keyboard cable and pointing stick cable)
686299-BA1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Slovenia (includes keyboard cable and pointing stick cable)
686299-BB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Israel (includes keyboard cable and pointing stick cable)
686299-BG1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Switzerland (includes keyboard cable and pointing stick cable)
686299-D61 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
India (includes keyboard cable and pointing stick cable)
686299-DB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Canada (includes keyboard cable and pointing stick cable)
686299-DD1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Iceland (includes keyboard cable and pointing stick cable)
686299-DJ1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Greece (includes keyboard cable and pointing stick cable)
686299-FB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in
Northwest Africa (includes keyboard cable and pointing stick cable)
686299-FL1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models in the
Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)
686300-001 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in the United States (includes keyboard cable and pointing stick cable)
686300-031 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)
686300-041 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Germany (includes keyboard cable and pointing stick cable)
686300-051 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in France (includes keyboard cable and pointing stick cable)
686300-061 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Italy (includes keyboard cable and pointing stick cable)
686300-071 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Spain (includes keyboard cable and pointing stick cable)
46 Chapter 3 Illustrated parts catalog
Page 55
Spare part number Description
686300-081 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Denmark (includes keyboard cable and pointing stick cable)
686300-091 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Norway (includes keyboard cable and pointing stick cable)
686300-131 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Portugal (includes keyboard cable and pointing stick cable)
686300-141 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Turkey (includes keyboard cable and pointing stick cable)
686300-161 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Latin America (includes keyboard cable and pointing stick cable)
686300-171 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Saudi Arabia (includes keyboard cable and pointing stick cable)
686300-201 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Brazil (includes keyboard cable and pointing stick cable)
686300-211 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Hungary (includes keyboard cable and pointing stick cable)
686300-251 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Russia (includes keyboard cable and pointing stick cable)
686300-261 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Bulgaria (includes keyboard cable and pointing stick cable)
686300-271 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Romania (includes keyboard cable and pointing stick cable)
686300-281 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Thailand (includes keyboard cable and pointing stick cable)
686300-291 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Japan (includes keyboard cable and pointing stick cable)
686300-A41 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Belgium (includes keyboard cable and pointing stick cable)
686300-A81 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)
686300-AB1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Taiwan (includes keyboard cable and pointing stick cable)
686300-AD1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in South Korea (includes keyboard cable and pointing stick cable)
686300-B31 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in the Netherlands (includes keyboard cable and pointing stick cable)
686300-B71 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Sweden and Finland (includes keyboard cable and pointing stick cable)
686300-BA1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Slovenia (includes keyboard cable and pointing stick cable)
Sequential part number listing
47
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Spare part number Description
686300-BB1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Israel (includes keyboard cable and pointing stick cable)
686300-BG1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Switzerland (includes keyboard cable and pointing stick cable)
686300-D61 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in India (includes keyboard cable and pointing stick cable)
686300-DB1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Canada (includes keyboard cable and pointing stick cable)
686300-DD1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Iceland (includes keyboard cable and pointing stick cable)
686300-DJ1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Greece (includes keyboard cable and pointing stick cable)
686300-FP1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer models
in Northwest Africa (includes keyboard cable and pointing stick cable)
686963-001 Plastics Kit W (includes ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack
plug, and wireless antenna clips)
686964-001 Top cover with pointing stick buttons for use only on HP EliteBook 8470p Notebook PC computer
models equipped with a fingerprint reader (includes TouchPad)
686965-001 Top cover with pointing stick buttons for use only on HP EliteBook 8470p Notebook PC computer
models not equipped with a fingerprint reader (includes TouchPad)
689075-001 DVD-ROM Drive for use only on HP EliteBook 8470p Notebook PC computer models (includes
bezel and bracket)
689076-001 DVD-ROM Drive for use only on HP EliteBook 8470w Mobile Workstation computer models
(includes bezel and bracket)
689077-001 DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8470p Notebook PC
computer models (includes bezel and bracket)
689078-001 DVD±RW Double-Layer with SuperMulti Drive for use only on HP EliteBook 8470w Mobile
Workstation computer models (includes bezel and bracket)
689079-001 Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8470p Notebook PC
computer models (includes bezel and bracket)
689080-001 Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8470w Mobile
Workstation computer models (includes bezel and bracket)
689954-001 24-GB flash cache module
690229-001 128-GB SATA III solid-state drive
691466-001 256-GB SATA III self-encrypting solid-state drive
691716-001 System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with a
graphics subsystem with UMA memory in the People's Republic of China and the Ukraine (includes
replacement thermal material)
691717-001 System board for use only on HP EliteBook 8470p Notebook PC computer models equipped with a
graphics subsystem with discrete memory in the People's Republic of China and the Ukraine
(includes replacement thermal material)
48 Chapter 3 Illustrated parts catalog
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Spare part number Description
691718-001 System board for use only on HP EliteBook 8470w Mobile Workstation computer models equipped
with a graphics subsystem with discrete memory in the People's Republic of China and the Ukraine
(includes replacement thermal material)
692097-001 180-GB SATA III solid-state drive
693371-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory
(includes replacement thermal material)
693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)
693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)
693712-001 90-W HP Smart AC adapter (PFC, 3-wire)
693713-001 90-W HP Smart AC adapter (PFC, EM, 3-wire)
693863-001 160-GB SATA II solid-state drive
697439-001 Display Miscellaneous Kit
Sequential part number listing
49
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4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
50 Chapter 4 Removal and replacement procedures
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
Preliminary replacement requirements
51
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CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
52 Chapter 4 Removal and replacement procedures
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements
53
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
54 Chapter 4 Removal and replacement procedures
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 73 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 57 for battery removal instructions.
Battery
Item Component Description
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
Component replacement procedures
55
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Item Component Description
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part
number 642768-001. There are 4 rectangular rubber feet (1) and two square rubber feet (2) that
attach to the base enclosure and service cover in the locations illustrated below.
period for the computer.
documents, drivers, and support for the computer.
56 Chapter 4 Removal and replacement procedures
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Battery
Description Spare part number
9-cell, 100-Wh, 3.00-Ah, Li ion 631243-001
9-cell, 100-Wh, 3.00-Ah, Li ion 634087-001
9-cell, 73-Wh, 2.20-Ah, Li ion 634089-001
6-cell, 62-Wh, 2.80-Ah, Li ion 628668-001
6-cell, 51-Wh, 2.55-Ah, Li ion 659083-001
3-cell, 31-Wh, 2.80-Ah, Li ion 628664-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Position the computer upside-down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) to release the battery.
3. Remove the battery (2) from the computer.
Component replacement procedures
57
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SIM
Install the battery by inserting it into the battery bay until you hear a click.
NOTE: This section applies only to computer models with WWAN capability.
NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the
computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.
Before removing the SIM, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Remove the SIM:
1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.)
2. Remove the SIM (2) from the SIM slot.
Battery on page 57).
Reverse this procedure to install the SIM.
58 Chapter 4 Removal and replacement procedures
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Service cover
Description Spare part number
Service cover 686031-001
Before removing the service cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Remove the service cover:
1. Slide the release latch (1) and remove the locking screw (if installed) (2).
2. Slide the release latch (3) to disengage the door from the computer.
3. Slide the door toward the front of the computer (4), and then lift the door off the computer (5).
Battery on page 57).
Reverse the removal procedures to install the service cover.
Component replacement procedures
59
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Smart Card reader
Description Spare part number
Smart Card reader 686025-001
Before removing the Smart Card reader, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 57).
5. Remove the service cover (see
Service cover on page 59).
Remove the Smart Card reader:
1. Disconnect the Smart Card reader cable (1) from the low insertion force (LIF) connector on the
system board.
2. Use the Smart Card reader tab (2) to lift the left side of the Smart Card reader (3) and swing it up
and to the right.
3. Detach the clips (4) on the right side of the Smart Card reader from the base enclosure.
4. Remove the Smart Card reader by sliding it up and the left at an angle (5).
Reverse the removal procedures to install the Smart Card reader.
60 Chapter 4 Removal and replacement procedures
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Optical drive
NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.
Description Spare part number
For use only on HP EliteBook 8470w Mobile Workstation computer models:
Blu-ray R/RE DVD±RW SuperMulti DL Drive 686048-001
Blu-ray ROM DVD±RW SuperMulti DL Drive 689090-001
DVD±RW Double-Layer with SuperMulti Drive 689078-001
DVD-ROM Drive 689076-001
For use only on HP EliteBook 8470p Notebook PC computer models:
Blu-ray ROM DVD±RW SuperMulti DL Drive 689079-001
DVD±RW Double-Layer with SuperMulti Drive 689077-001
DVD-ROM Drive 689075-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the optical drive:
1. Position the computer upside-down with the right side toward you.
2. Loosen the captive Phillips screw (1) that secures the optical drive to the computer.
3. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.
Component replacement procedures
61
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4.
Remove the optical drive (3) from the computer.
5. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.
6. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then
release the left side of the optical drive bezel (3).
7. Remove the optical drive bezel (4).
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
9. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the
optical drive.
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10.
Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Upgrade bay cradle
Description Spare part number
Upgrade bay cradle (includes bezel and bracket) 643921-001
Before removing the upgrade bay cradle, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the upgrade bay cradle:
1. Position the computer upside-down with the right side toward you.
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2.
Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay cradle to the computer.
3.
Loosen the captive Phillips screw that secures the upgrade bay cradle in the upgrade bay (1).
4.
Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release
the upgrade bay.
5. Remove the upgrade bay (3) from the computer.
Reverse this procedure to install the upgrade bay.
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Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.
Description Spare part number
750-GB, 7200-rpm, 9.5-mm 633252-001
500-GB, 7200-rpm, 9.5-mm SED 683801-001
500-GB, 7200-rpm, 9.5-mm 634925-001
320-GB, 7200-rpm, 9.5-mm 634862-001
Hard Drive Hardware Kit (includes hard drive bracket and screws) 642774-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
6. Remove the Smart Card reader (see
Battery on page 57).
Service cover on page 59).
Smart Card reader on page 60).
Remove the hard drive:
1.
Loosen the three Phillips screws (1) that secure the hard drive to the computer.
2. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the
system board.
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3.
Remove the hard drive (3) from the hard drive bay.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the
hard drive.
b.
Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws
are available in the Hard Drive Hardware Kit, spare part number 642774-001.
Reverse this procedure to reassemble and install the hard drive.
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Memory module
NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of
the computer.
Description Spare part number
8-GB memory module (PC3, 12800, 1600-MHz) 670034-001
4-GB memory module (PC3, 12800, 1600-MHz) 641369-001
2-GB memory module (PC3, 12800, 1600-MHz) 652972-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
1. Navigate to
www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then
click Search.
4.
Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
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2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
NOTE: The computer uses two memory slots. The top slot houses the expansion memory module
and is shown in the first image below. The bottom slot houses the primary memory module and is
shown in the second image below.
Reverse this procedure to install a memory module.
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WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001
HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001
HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001
HP hs2350 HSPA+ Mobile Broadband Module 668969-001
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the WWAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.
The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the
system board. (The WLAN module tilts up.)
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3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
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WLAN module
Description Spare part number
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001
Intel Centrino Advanced-N 6205 WLAN module 631954-001
Intel Centrino Ultimate-N 6300 WLAN module 572511-001
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter 670288-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow
WLAN antenna cable connects to the middle terminal on the WLAN module.
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the
system board. (The WLAN module tilts up.)
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3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
module cable is included in the Cable Kit, spare part number 641830-001.
Description Spare part number
Bluetooth module 4.0 EDR 655792-001
Before removing the Bluetooth module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the Bluetooth module:
1. Disconnect the Bluetooth module cable (1) from the system board.
2. Release the Bluetooth module (2) from the clip built into the base enclosure.
3. Remove the Bluetooth module.
Reverse this procedure to install the Bluetooth module.
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Modem module
NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cable
is included in the Cable Kit, spare part number 641830-001.
Description Spare part number
Modem module 628824-001
Before removing the modem module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
Remove the modem module:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the modem module to the
system board.
2. Disconnect the modem module (2) from the system board by lifting it straight up.
3. Disconnect the RJ-11 jack cable (3) from the modem module.
4. Remove the modem module.
Reverse this procedure to install the modem module.
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Fan
Description Spare part number
Fan (includes cable) 641839-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 57).
5. Remove the service cover (see
Service cover on page 59).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Loosen the captive Phillips screw (2) that secures the fan to the top cover.
3. Remove the Phillips PM2.5×5.0 screw (3) that secures the fan to the top cover.
4. Remove the fan (4).
Reverse this procedure to install the fan.
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Keyboard
For use in country/region Spare part
number
Keyboard with pointing stick for use only on HP EliteBook 8470w Mobile Workstation computer models
(includes keyboard cable and pointing stick cable):
For use in Belgium 686300-A41 For use in Norway 686300-091
For use in Brazil 686300-201 For use in Northwest Africa 686300-FP1
For use in Bulgaria 686300-261 For use in Portugal 686300-131
For use in Canada 686300-DB1 For use in Romania 686300-271
For use in the Czech Republic
and Slovakia
For use in Denmark 686300-081 For use in Saudi Arabia 686300-171
For use in France 686300-051 For use in Slovenia 686300-BA1
For use in Germany 686300-041 For use in South Korea 686300-AD1
For use in Greece 686300-DJ1 For use in Spain 686300-071
For use in Hungary 686300-211 For use in Sweden and Finland 686300-B71
For use in Iceland 686300-DD1 For use in Switzerland 686300-BG1
For use in India 686300-D61 For use in Taiwan 686300-AB1
686300-A81 For use in Russia 686300-251
For use in country/region Spare part
number
For use in Israel 686300-BB1 For use in Thailand 686300-281
For use in Italy 686300-061 For use in Turkey 686300-141
For use in Japan 686300-291 For use in the United Kingdom
and Singapore
For use in Latin America 686300-161 For use in the United States 686300-001
For use in the Netherlands 686300-B31
Keyboard with pointing stick for use only on HP EliteBook 8470p Notebook PC computer models
(includes keyboard cable and pointing stick cable):
For use in Belgium 686300-A41 For use in Norway 686300-091
For use in Brazil 686300-201 For use in Northwest Africa 686300-FB1
For use in Bulgaria 686300-261 For use in Portugal 686300-131
For use in Canada 686300-DB1 For use in Romania 686300-271
For use in the Czech Republic
and Slovakia
For use in Denmark 686300-081 For use in Saudi Arabia 686300-171
For use in France 686300-051 For use in Slovenia 686300-BA1
For use in Germany 686300-041 For use in South Korea 686300-AD1
686300-FL1 For use in Russia 686300-251
686300-031
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For use in country/region Spare part
number
For use in Greece 686300-DJ1 For use in Spain 686300-071
For use in Hungary 686300-211 For use in Sweden and Finland 686300-B71
For use in Iceland 686300-DD1 For use in Switzerland 686300-BG1
For use in India 686300-D61 For use in Taiwan 686300-AB1
For use in Israel 686300-BB1 For use in Thailand 686300-281
For use in Italy 686300-061 For use in Turkey 686300-141
For use in country/region Spare part
number
For use in Japan 686300-291 For use in the United Kingdom
and Singapore
For use in Latin America 686300-161 For use in the United States 686300-001
For use in the Netherlands 686300-B31
686300-031
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 57).
Service cover on page 59).
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Remove the keyboard:
1. Loosen the three Phillips captive screws that secure the keyboard to the computer.
2. Rest and secure the computer on its right side.
3. Partially open the computer.
4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and
then press on the back of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
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6.
Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector to which the pointing stick cable is attached, and
then disconnect the pointing stick cable (1) from the keyboard.
8. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the
keyboard cable (3) from the system board.
9. Remove the keyboard.
Reverse this procedure to install the keyboard.
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Base enclosure
Description Spare part number
Base enclosure (includes four rubber feet, service cover release latch assembly, and battery
release latch assembly)
685997-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
f. Keyboard (see
Battery on page 57), and then remove the following components:
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
Keyboard on page 76)
NOTE: When replacing the base enclosure, be sure to remove the following components from the
defective base enclosure and install them on the replacement base enclosure:
●
Bluetooth module and cable (see
●
Speaker assembly (see
●
RJ-11 jack assembly (see
Speaker assembly on page 83)
RJ-11 jack cable on page 85)
Bluetooth module on page 73)
Remove the base enclosure:
1. Close the computer.
2. Turn the computer upside down, with the front toward you.
3.
Remove the four rubber screw covers (1). The rubber screw covers are included in the Rubber Kit,
spare part number 642768-001.
4. Remove the eight Torx PM2.5×8.0 screws (2) that secure the base enclosure to the computer.
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5.
Remove the two Phillips PM2.5×11.0 screws from the docking connector alignment guides (3) that
secure the base enclosure to the computer.
6.
Remove the following screws that secure the base enclosure to the computer:
(1) One Phillips PM2.0×3.0 screw from the hard drive bay
(2) Two Phillips PM2.0×3.0 screws from the battery bay
(3) One Phillips PM2.0×4.0 broad head screw from the battery bay
(4) Two Phillips PM2.5×4.5 screws from the optical drive bay
7.
Position the computer with the battery bay toward you.
8.
Remove the four Torx TM2.5×8.0 screws (1) from the rear panel of the computer.
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9.
Disconnect the speaker cable from the system board connector (2).
10. Remove the bottom cover from the computer.
NOTE: Thoroughly clean the thermal pad material from the surfaces of the base enclosure (1) and
the PCH chip (2) each time you remove the base enclosure. All base enclosure and system board spare
part kits include replacement thermal pad material.
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Reverse this procedure to install the base enclosure.
Speaker assembly
Description Spare part number
Speaker assembly (includes cable) 641840-001
Before removing the speaker assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
f. Keyboard (see
g. Base enclosure (see
Battery on page 57), and then remove the following components:
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
Keyboard on page 76)
Base enclosure on page 80)
Remove the speaker assembly:
1. Turn the base enclosure right-side up, with the front toward you.
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2.
Release the speaker cable (1) from the clips (2) and routing channel built into the base enclosure.
Note that the cable routes from inside the base enclosure to outside the base enclosure.
3.
Turn the base enclosure upside down, with the front toward you.
4. Remove the two Phillips PM2.0×5.0 screws (1) that secure the speaker assembly to the
base enclosure.
5. Remove the speaker assembly (2) from the base enclosure.
Reverse this procedure to install the speaker assembly.
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RJ-11 jack cable
NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.
Before removing the RJ-11 jack cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b.
Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
f. Keyboard (see
g. Base enclosure (see
Remove the RJ-11 jack cable:
1. Turn the base enclosure right-side up, with the front toward you.
2. Release the RJ-11 jack from the clip (1) built into the base enclosure.
Battery on page 57), and then remove the following components:
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
Keyboard on page 76)
Base enclosure on page 80)
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3.
Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure.
4. Remove the RJ-11 jack cable.
Reverse this procedure to install the RJ-11 jack cable.
Service cover release latch assembly
NOTE: The service cover release latch assembly components are included in the Latch Kit, spare part
number 684339-001.
Before removing the service cover release latch assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4. Remove the battery (see
a. Service cover (see
b. Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
Battery on page 57), and then remove the following components:
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
f. Keyboard (see
g. Base enclosure (see
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Base enclosure on page 80)
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Remove the service cover release latch assembly:
1. Position the base enclosure with the front toward you.
2.
Remove the service cover release latch actuator from the base enclosure.
3. Turn the base enclosure upside down, with the front toward you.
4. Remove the service cover release latch arm spring from the spring retention hooks on the service
cover release latch arm (1) and the base enclosure (2).
5. Slide the service cover release latch arm (1) as far to the left as it will go.
6. Flex the middle of the service cover release latch arm (2) up and back until it releases from the
track built into the base enclosure.
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7.
Lift the left end of the service cover release latch arm (3) out of the openings in the base enclosure.
8. Swing the left end of the service cover release latch arm (1) toward the back of the computer.
9. Release the right end of the service cover release latch arm (2) from the openings in the
base enclosure.
10. Remove the service cover release latch arm.
Reverse this procedure to install the service cover release latch assembly.
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Battery release latch assembly
NOTE: The battery release latch assembly components are included in the Latch Kit, spare part
number 684339-001.
Before removing the battery release latch assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 57), and then remove the following components:
a. Service cover (see
b. Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
f. Keyboard (see
g. Base enclosure (see
Remove the battery release latch assembly:
1.
Position the base enclosure with the front toward you.
2. Remove the battery release latch actuator from the base enclosure.
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
Keyboard on page 76)
Base enclosure on page 80)
3. Turn the base enclosure upside down, with the front toward you.
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4.
Remove the battery release latch arm spring from the spring retention hooks on the
base enclosure (1) and the battery release latch arm (2).
5. Slide the battery release latch arm (1) as far to the right as it will go.
6. Lift the right end of the battery release latch arm (2) until it is clear of the retention post built into
the base enclosure.
7. Swing the right end of the battery release latch arm (3) clockwise until it is clear of the retention
post built into the base enclosure.
8. Slide the battery release latch arm (1) as far to the left as it will go.
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9.
Swing the right end of the battery release latch arm (2) clockwise until the left end of the arm
release from the openings in the base enclosure.
10. Remove the battery release latch arm.
Reverse this procedure to install the battery release latch assembly.
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Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable) 684343-001
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 57), and then remove the following components:
a. Service cover (see
b. Smart Card reader (see
c. Optical drive (see
d. Hard drive (see
e. Modem module (see
f. Keyboard (see
g. Base enclosure (see
Service cover on page 59)
Smart Card reader on page 60)
Optical drive on page 61)
Hard drive on page 65)
Modem module on page 74)
Keyboard on page 76)
Base enclosure on page 80)
Remove the fingerprint reader board:
1.
Position the computer with the front toward you.
2. Disconnect the fingerprint reader board cable (1) from the LIF connector on the system board.
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