Hp 8470W, 8470P User Manual
HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470p Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: January 2013
First Edition: May 2012
Document Part Number: 677157-003
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification .............................................................................................................. 15
Display ................................................................................................................................................ 15
Buttons and fingerprint reader (select models only) ........................................................................... 17
Keys ................................................................................................................................................... 18
Lights .................................................................................................................................................. 19
TouchPad ........................................................................................................................................... 19
Front ................................................................................................................................................... 21
Left side .............................................................................................................................................. 22
Right side ........................................................................................................................................... 23
Rear .................................................................................................................................................... 24
Bottom ................................................................................................................................................ 25
3 Illustrated parts catalog ............................................................................................................................... 27
Service tag ......................................................................................................................................... 27
Computer major components ............................................................................................................. 29
Display assembly subcomponents ..................................................................................................... 38
Cable Kit ............................................................................................................................................. 40
Mass storage devices ......................................................................................................................... 41
Plastics Kit .......................................................................................................................................... 43
Miscellaneous parts ............................................................................................................................ 44
Sequential part number listing ............................................................................................................ 45
4 Removal and replacement procedures ....................................................................................................... 60
Preliminary replacement requirements ............................................................................................... 60
Tools required .................................................................................................................... 60
Service considerations ....................................................................................................... 60
Plastic parts ....................................................................................................... 60
Cables and connectors ..................................................................................... 60
Drive handling ................................................................................................... 61
v
Grounding guidelines ......................................................................................................... 61
Electrostatic discharge damage ........................................................................ 61
Packaging and transporting guidelines ............................................. 63
Component replacement procedures ................................................................................................. 65
Service tag ......................................................................................................................... 65
Computer feet .................................................................................................................... 66
Battery ............................................................................................................................... 67
SIM .................................................................................................................................... 68
Service cover ..................................................................................................................... 69
Smart Card reader ............................................................................................................. 70
Optical drive ....................................................................................................................... 71
Upgrade bay cradle ........................................................................................................... 73
Hard drive .......................................................................................................................... 75
Memory module ................................................................................................................. 77
WWAN module .................................................................................................................. 79
WLAN module .................................................................................................................... 81
Bluetooth module ............................................................................................................... 83
Modem module .................................................................................................................. 84
Fan ..................................................................................................................................... 85
Keyboard ........................................................................................................................... 86
Base enclosure .................................................................................................................. 91
Speaker assembly ............................................................................................................. 94
RJ-11 jack cable ................................................................................................................ 96
Service cover release latch assembly ............................................................................... 97
Battery release latch assembly ........................................................................................ 100
Fingerprint reader board .................................................................................................. 102
RTC battery ..................................................................................................................... 104
Display lid switch board ................................................................................................... 105
System board ................................................................................................................... 107
Heat sink .......................................................................................................................... 110
Processor ......................................................................................................................... 114
ExpressCard assembly .................................................................................................... 117
Display assembly ............................................................................................................. 119
5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 127
Windows 8 ........................................................................................................................................ 127
Using Computer Setup .................................................................................................... 127
Starting Computer Setup ................................................................................. 127
Navigating and selecting in Computer Setup .................................................. 127
Restoring factory settings in Computer Setup ................................................. 129
Updating the BIOS .......................................................................................... 129
vi
Determining the BIOS version ........................................................ 129
Downloading a BIOS update .......................................................... 130
Using Advanced System Diagnostics .............................................................................. 131
Windows 7 ........................................................................................................................................ 132
Starting Computer Setup ................................................................................................. 132
Using Computer Setup .................................................................................................... 132
Navigating and selecting in Computer Setup .................................................. 132
Restoring factory settings in Computer Setup ................................................. 133
Updating the BIOS ........................................................................................................... 134
Determining the BIOS version ......................................................................... 134
Downloading a BIOS update ........................................................................... 134
Using Advanced System Diagnostics .............................................................................. 135
SuSE Linux (SLED) .......................................................................................................................... 136
Starting Computer Setup ................................................................................................. 136
Using Computer Setup .................................................................................................... 136
Navigating and selecting in Computer Setup .................................................. 136
Restoring factory settings in Computer Setup ................................................. 137
Updating the BIOS ........................................................................................................... 137
Determining the BIOS version ......................................................................... 138
Downloading a BIOS update ........................................................................... 138
Using Advanced System Diagnostics .............................................................................. 139
6 Specifications .............................................................................................................................................. 140
Computer specifications ................................................................................................................... 140
14.0-inch WGA display specifications .............................................................................................. 142
Hard drive specifications .................................................................................................................. 143
7 Backup and recovery .................................................................................................................................. 144
Windows 8 ........................................................................................................................................ 144
Backing up your information ............................................................................................ 144
Performing a system recovery ......................................................................................... 145
Using the Windows recovery tools .................................................................. 145
Using f11 recovery tools .................................................................................. 146
Using Windows 8 operating system media (purchased separately) ............... 147
Using Windows Refresh for quick and easy recovery ..................................... 147
Remove everything and reinstall Windows ..................................................... 148
Using HP Software Setup ............................................................................... 148
Windows 7 ........................................................................................................................................ 148
Creating recovery media with HP Recovery Disc Creator ............................................... 150
Creating recovery media ................................................................................. 150
Backing up your information ............................................................................................ 150
vii
Performing a system recovery ......................................................................................... 151
Using the Windows recovery tools .................................................................. 151
Using f11 recovery tools .................................................................................. 152
Using a Windows 7 operating system DVD (purchased separately) ............... 153
SuSE Linux (SLED) .......................................................................................................................... 154
Creating backups ............................................................................................................. 154
Backing up your information ............................................................................................ 154
Performing a system recovery ......................................................................................... 155
USB Recovery option (select models only) ..................................................................... 156
Remove everything and reinstall SLED ........................................................................... 157
8 Power cord set requirements .................................................................................................................... 158
Requirements for all countries .......................................................................................................... 158
Requirements for specific countries and regions ............................................................................. 159
9 Recycling ..................................................................................................................................................... 160
Index ................................................................................................................................................................. 161
viii
1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
Product Name HP EliteBook 8470w Mobile Workstationl √
HP ProBook 8470p Notebook PC √
Processors
Intel® Quad Core® i7-3840QM 2.80-
●
GHz processor (SC turbo up to 3.80GHz; 1600-MHz FSB, 8.0-MB L3
cache, 45 W)
Intel Quad Core i7-3820QM 2.70-GHz
●
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 8.0-MB L3 cache,
45 W)
● Intel Quad Core i7-3740QM 2.70-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
● Intel Quad Core i7-3720QM 2.60-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
Intel Quad Core i7-3630QM 2.40-GHz
●
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
√
HP EliteBook 8470p
Notebook PC
● Intel Quad Core i7-3610QM 2.30-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
45 W)
1
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Processors (continued) ● Intel Quad Core i7-3540M 3.00-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
Intel Dual Core i7-3520M 2.90-GHz
●
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
Intel Dual Core i5-3380M 2.90-GHz
●
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
● Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3340M 2.70-GHz
●
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3320M 2.60-GHz
●
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
√√
● Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i5-3210M 2.50-GHz
●
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Core i3-3130M 2.60-GHz
●
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-3120M 2.50-GHz
●
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Intel Core i3-3110M 2.40-GHz
●
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
Processors (continued) ● Intel Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
● Intel Celeron B840 1.90-GHz
processor (1333-MHz FSB, 2.0-MB L3
cache, 35 W)
√
Chipset Mobile Intel QM77 chipset √√
2 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Graphics Switchable discrete graphics: AMD
Switchable discrete graphics: AMD
FirePro™ M2000 (64-bit), with 1024-MB
GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4); supports open GL
Radeon™ HD 7570M (64-bit), with 1024MB GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4)
Internal graphics:
● Universal memory architecture (UMA)
with shared video memory
● Intel HD Graphics 4000
Support for dual-display ports through
●
docking station
Support for DisplayPort 1.2 (only on
●
computer models equipped with a
graphics subsystem with
discrete memory)
Support for up to 4 displays through
●
the APR (only on computer models
equipped with a graphics subsystem
with discrete memory)
√
√
√√
Panel
14.0-in light-emitting diode (LED),
●
high-definition+ (HD+), AntiGlare (AG),
SVA (1600×900) display with and
without webcam and microphone
14.0-in LED, HD, AG, SVA (1366×768)
●
display with and without webcam and
microphone
All display assemblies include two wireless
local area network (WLAN) antenna cables
and two wireless wide area network
(WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
√√
3
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Memory Two customer-accessible/upgradable
Flash cache Intel 24-GB mSATA module (Intel Smart
Hard drive Supports 6.35-cm (2.5-in) hard drives in
memory module slots
DDR3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
16384-MB (8192-MB×2)
●
● 8192-MB (8192-MB×1 or 4096×2)
● 8192-MB (8192-MB×1 or 4096×2; not
supported on computer models
equipped with a 32-bit
operating system)
6144-MB (4096-MB+2048-MB)
●
● 4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048×1)
●
Response Technology (SRT), not available
on computer models equipped with WWAN
or SSD)
9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the
same bracket)
√√
√√
√√
Customer-accessible
Serial ATA
Supports the following hard drives:
750-GB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm self-
●
encrypting drive (SED)
500-GB, 7200-rpm, 7.0-mm
●
320-GB, 7200-rpm, 7.0-mm
●
4 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Solid-state drive Solid-state drive (SSD) mounts in the same
Upgrade drive Customer-accessible
bracket as the hard drive
Customer-accessible
Serial ATA III
Supports the following SSDs:
256-GB SED
●
● 240-GB
180-GB
●
160-GB
●
● 128-GB
Supports the following drive options:
Blu-ray R/RE DVD±RW SuperMulti
●
DL Drive
● Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
●
SuperMulti Drive
√
√
Upgrade bay
(continued)
DVD-ROM Drive
●
500-GB, 7200-rpm, 9.5-mm
●
Supports no drive option
Customer-accessible
Supports the following drive options:
Blu-ray ROM DVD±RW SuperMulti
●
DL Drive
● DVD±RW Double-Layer with
SuperMulti Drive
DVD-ROM Drive
●
● 500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√
5
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
● Blu-ray ROM DVD±RW SuperMulti
●
●
Supports zero power optical drive
Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●
√
Blu-ray R/RE DVD±RW SuperMulti
DL Drive
DL Drive
DVD±RW Double-Layer with
SuperMulti Drive
DVD-ROM Drive
√
Blu-ray ROM DVD±RW SuperMulti
DL Drive
DVD±RW Double-Layer with
●
SuperMulti Drive
● DVD-ROM Drive
Supports zero power optical drive
Audio and video Two stereo speakers √√
HD audio with SRS Premium Sound PRO √√
Audio and video
(continued)
Integrated dual-array microphone on
Modem 56kbps v.92 MDC data/fax modem module
Integrated 720p HD webcam (supports no
camera option)
computer models equipped with a webcam
Integrated mono microphone on computer
models not equipped with a webcam
Supports no modem option
Modem module cable not included
√√
√√
√√
6 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Ethernet Intel 82579LM 10/100/1000 Ethernet
Wireless Integrated wireless personal area network
Integrated wireless local area network
network interface card (NIC) with
iAMT Intel 82579LM Gigabit
Network Connection
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
(WPAN) option by way of Bluetooth 4.0
enhanced data rate (EDR) module
Supports no WPAN option
(WLAN) options by way of wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
Atheros WB225 1×1 802.11b/g/n
●
Bluetooth Combo Adapter
Broadcom 43228 802.11abgn 2×2 Wi-
●
Fi Adapter
√√
√√
√√
Intel Centrino Advanced-N 6205
●
Combo Adapter
● Intel Centrino Advanced-N 6205
WLAN module
Intel Centrino Ultimate-N 6300
●
WLAN module
Intel Centrino Wireless-N 2200
●
802.11b/g/n 2×2 WiFi Adapter
Supports no WLAN option
7
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Wireless (continued) Integrated wireless wide area network
(WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas
built into display assembly
Secured by subscriber identity module
(SIM, user-accessible behind battery)
Support for the following WWAN formats:
HP hs2350 HSPA+ Mobile
●
Broadband Module
HP lt2523 LTE/HSPA+ Mobile
●
Broadband Module
HP un2430 EV-DO/HSPA Mini Card
●
● HP lt2522 LTE/EV-DO Mobile
Broadband Module
HP un2430 EV-DO/HSPA Mini Card
●
● HP un2430 EV-DO/HSPA Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√
External media cards Integrated 54-mm ExpressCard
Secure Digital (SD) flash media slot with
push-push technology, supporting the
following digital card formats:
● MultiMediaCard (MMC)
MMC+
●
Secure Digital (SD) Memory Card
●
● SDHC
SDXC
●
√√
8 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Ports ● 1394a port
Audio-in (mono microphone)
●
Audio-out (stereo headphone)
●
● Battery connector
DisplayPort 1.2 (on computer models
●
equipped with a graphics subsystem
with discrete memory)
● DisplayPort 1.1a (on computer models
equipped with a graphics subsystem
with UMA memory)
Docking connector
●
eSATA/USB 2.0 combo port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
RJ-11 (modem)
●
● Secondary battery connector
Serial port
●
USB 3.0 ports (2)
●
√√
● USB 2.0 port
USB 2.0 charging port
●
VGA (Dsub 15 pin) supporting:
●
1920×1200 external resolution @
75 Hz, hot plug and unplug and
autodetection for correct output to
wide-aspect vs. standard aspect video
Keyboard/pointing
devices
Gesture support: MultiTouch gestures
Taps enabled by default √√
Support for TouchPad with image sensor √√
Support for Windows 8 Indirect Touch √√
Power requirements Supports the following HP Smart AC adapters:
Power requirements
(continued)
● 90-W HP Smart AC adapter (PFC, 3-
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spillresistant, chiclet-style, with durakeys
enabled, two-finger scrolling, and pinchzoom as default
● 90-W HP Smart AC adapter (PFC,
EM, 3-wire)
wire)
√√
√√
√√
√√
9
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
● 65-W HP Smart AC adapter (non-PFC,
● 65-W HP Smart AC adapter (RC/V,
Supports the following batteries:
Security Supports security cable lock √√
Supports fingerprint reader and no
Supports Trusted Platform Module (TPM)
Integrated Smart Card reader (active) √√
Full volume encryption √√
3-wire)
EM, 3-wire)
9-cell, 100-Wh, 3.0-Ah battery
●
9-cell, 73-Wh, 2.2-Ah battery
●
● 6-cell, 62-Wh, 2.8-Ah battery
6-cell, 55-Wh, 2.8-Ah battery
●
3-cell, 31-Wh, 2.8-Ah battery
●
fingerprint reader option
1.2 (Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported
in Asia and the People's Republic of China)
√√
√√
√√
√√
√√
Preboot authentication (password,
Operating system Preinstalled:
Smart Card)
Windows® 8 ML 64 with Microsoft
●
Basics (Japan only)
Windows 8 Professional 64 with
●
Microsoft Basics (Japan only)
Windows 8 Professional 64 DPK with
●
Windows 7 Professional 64 and 32
(Japan only)
Windows 7 Home Premium 64 and 32
●
with Microsoft Basics
Windows 7 Professional 64 and 32
●
with Microsoft Basics
Windows 7 Service Pack 1
●
FreeDOS
●
SUSE Linux (SLED; People's Republic
●
of China only)
√√
√√
10 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Preinstalled with Microsoft Office:
Windows 8 CH 64-bit with Office 2010
●
Transition OPK (People's Republic of
China only)
Windows 8 EM 64-bit with Office 2010
●
Transition OPK (not available
in Japan)
● Windows 8 ML 64-bit with Office 2010
Business and Home (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
Windows 8 ML 64-bit with Office 2010
●
Personal (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
● Windows 8 ML 64-bit with Office 2010
Professional (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
Windows 8 ML 64-bit with Office 2010
●
Transition OPK (not available
in Japan)
(Continued)
11
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
(continued)
Preinstalled with Microsoft Office:
(continued)
Windows 8 Professional 64-bit DPK
●
with Windows 7 Professional 64- and
32-bit with Office 2010 Business and
Home (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
Windows 8 Professional 64-bit DPK
●
with Windows 7 Professional 64- and
32-bit with Office 2010 Personal
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
Windows 8 Professional 64-bit DPK
●
with Windows 7 Professional 64- and
32-bit with Office 2010 Professional
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
Windows 8 Professional 64-bit DPK
●
with Windows 7 Professional 64- and
32-bit with Office 2010 Starter (not
available in Asia-Pacific countries and
regions, Japan, or the People's
Republic of China)
√√
Windows 8 Professional 64-bit with
●
Office 2010 Business and Home
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
Windows 8 Professional 64-bit with
●
Office 2010 Personal (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
Windows 8 Professional 64-bit with
●
Office 2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
Windows 8 Professional 64-bit with
●
Office 2010 Transition OPK (not
available in Japan)
● Windows 7 Home Basic 32-bit with
Office Starter (emerging markets only)
(Continued)
12 Chapter 1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
(continued)
Preinstalled with Microsoft Office:
(Continued)
Windows 7 Home Premium 64- and
●
32-bit with Office Starter (not available
in Japan)
Windows 7 Home Premium 64-bit with
●
Office 2010 Personal (only in Japan)
● Windows 7 Home Premium 64-bit with
Office 2010 Home & Business (only
in Japan)
Windows 7 Home Premium 64-bit with
●
Office 2010 Personal (only in Japan)
● Windows 7 Home Premium 64-bit with
Office 2010 Professional (only
in Japan)
● Windows 7 Professional 64- and 32-bit
with Office 2010 Starter (not available
in Japan)
Windows 7 Professional 64- and 32-bit
●
with Office 2010 Business & Home
(only in Japan)
Windows 7 Professional 64- and 32-bit
●
with Office 2010 Personal (only
in Japan)
√√
● Windows 7 Professional 64- and 32-bit
with Office 2010 Professional (only
in Japan)
Restore media—DR-DVD:
● Windows 8 (available with any
Windows 8 operating system and
required with Windows 8 Professional
64-bit DPK with Windows 7 image)
● Windows 7 (available with any
Windows 7 HP, Windows 7
Professional loc, Windows 7 HB, or
Windows 8 Professional 64-bit DPK
with Windows 7 image)
√√
13
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
(continued)
Certified:
Restore media—OS-DVD:
Windows 8 Professional 64-bit
●
(required with Windows 8 Professional
64-bit DPK with Windows image)
Windows 7 Home Basic 32-bit
●
(available with any Windows 7 Home
Basic location except Asia-Pacific
countries and regions and the People's
Republic of China)
Windows 7 Home Premium 64- and
●
32-bit (available with any Windows 7
Premium location except Asia-Pacific
countries and regions and the People's
Republic of China)
Windows 7 Professional 64- and 32-bit
●
(available with any Windows 7
Professional or Windows 8
Professional 64-bit DPK with Windows
image location except Asia-Pacific
countries and regions and the People's
Republic of China)
● Microsoft WHQL
√√
√√
● SuSE Linux Enterprise (SLED) 64-bit
Service Pack 2
Operating system
(continued)
Serviceability End user replaceable parts:
Web-only support:
Windows XP Pro 32-bit
●
Windows 7 Enterprise 64- and 32-bit
●
● Windows 7 Ultimate 64- and 32-bit
● AC adapter
Battery
●
Hard drive
●
● Keyboard
Memory module
●
mSATA drive
●
● Optical drive
Solid-state drive
●
WLAN module
●
√√
√√
14 Chapter 1 Product description
WWAN module
●
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display or initiates Suspend if the display is
(2) WLAN antennas (3)* Send and receive wireless signals to communicate
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
(6) Keyboard light button Turns the keyboard light on or off.
closed while the power is on.
NOTE: The display switch is not visible from the
outside of the computer.
with WLANs.
Display 15
Item Component Description
(7) Keyboard light Illuminates the keyboard, especially in low-
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region.
light conditions.
16 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button
When the computer is off, press the button to turn
●
on the computer.
● When the computer is on, press the button briefly
to initiate Suspend.
● When the computer is in the Suspend state, press
the button briefly to exit Suspend.
When the computer is in Hibernation, press the
●
button briefly to exit Hibernation.
If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
● Windows 8—From the Start screen, type power,
select Settings, and then select Power Options.
Windows 7:
●
1. Select Computer > Control Center.
2. In the left pane, click System, and then click
Power Management in the right pane.
(3) Wireless button Turns the wireless feature on or off but does not
establish a wireless connection.
Buttons and fingerprint reader (select models only) 17
Item Component Description
Keys
(4) Web browser button
(5) Volume mute button Mutes and restores speaker sound.
(6) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
When the computer is on, press the button to open
●
the default Web browser.
When the computer is off, in the Suspend state, or
●
in Hibernation, the button does not perform any
action or function.
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Function keys Execute frequently used system functions when pressed
(2) fn key Executes frequently used system functions when
(3) Operating system logo key Displays the operating system menu.
(4) Operating system applications key Displays a shortcut menu for items beneath the cursor.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
(6) num lk key Turns the embedded numeric keypad on and off when
18 Chapter 2 External component identification
in combination with the fn key.
pressed in combination with a function key.
external numeric keypad.
Each key on the keypad performs the function indicated
by the icon in the upper-right corner of the key.
pressed in combination with the fn key.
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad light
(2) Caps lock light
(3) Power light
(4) Wireless light ● White: An integrated wireless device, such as a
(5) Web browser light
(6) Mute light
(7) Num lock light On: Num lock is on.
Amber: The TouchPad is off.
●
● Off: The TouchPad is on.
On: Caps lock is on.
●
● Off: Caps lock is off.
On: The computer is on.
●
● Blinking: The computer is in the Suspend state.
Off: The computer is off or in Hibernation.
●
WLAN device and/or a Bluetooth device, is on.
● Amber: All wireless devices are off.
On: The computer is on.
●
● Off: The computer is off, in the Suspend state, or
in Hibernation.
Amber: Computer sound is off.
●
● Off: Computer sound is on.
TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Lights 19
Item Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on
(2) Left pointing stick button (select
models only)
(3) TouchPad on/off button Turns the TouchPad on or off.
(4) TouchPad zone Moves the pointer and selects or activates items on
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right TouchPad button Functions like the right button on an external mouse.
(7) Right pointing stick button (select
models only)
the screen.
Functions like the left button on an external mouse.
the screen.
Functions like the right button on an external mouse.
20 Chapter 2 External component identification
Front
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Display release latch Opens the computer.
(2) Wireless light
(3) Power light
(4) AC adapter/Battery light ● Amber: The computer is connected to external
(5) Hard drive light ● Blinking white: The hard drive or optical drive is
White: An integrated wireless device, such as a
●
WLAN device and/or a Bluetooth device, is on.
● Amber: All wireless devices are off.
On: The computer is on.
●
● Blinking: The computer is in the Suspend state.
Off: The computer is off or in Hibernation.
●
power and the battery is charged from 0 to
90 percent.
● White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
Blinking amber: A battery that is the only available
●
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
Off: The battery is fully charged.
●
being accessed.
● Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(6) Speakers (2) Produce sound. One of the speakers is on the bottom of
the computer, and it cannot be seen from the front of
the computer.
Front 21
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Power connector Connects an AC adapter.
(2) 1394 port Connects an optional IEEE 1394 or 1394a device, such
(3) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide
as a camcorder.
enhanced USB power performance.
(4) HP ExpressCard slot or Smart Card reader
(depending on configuration)
(5) Media Card Reader Supports the following digital card formats:
(6) Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard
(7) Optical drive eject button (select
models only)
Supports optional ExpressCards or smart cards.
● MultiMediaCard (MMC)
MMC+
●
Secure Digital (SD) Memory Card
●
● SDHC
● SDXC
drive, or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes
to an optical disc.
Releases the disc tray.
22 Chapter 2 External component identification
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