HP EliteBook 8440p Notebook PC and
HP EliteBook 8440w Mobile Workstation
Maintenance and Service Guide
Document Part Number: 592258-001
Jan u a ry 2 010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft, Windows, and
Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: January 2010
Document Part Number: 592258-001
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Windows XP Professional SP3 (EN, FR, JP) with
Microsoft Basics
Windows Vista Business SP1 32 with Microsoft
Basics
Windows 7 Home Premium 32 with Microsoft
Basics (Japan only)
Windows 7 Home Premium 64 with Microsoft
Basics (Japan only)
HP EliteBook
8440p
Notebook PC
UMA
HP EliteBook
8440p
Notebook PC
Discrete
HP EliteBook
8440w
Mobile
Wor kstat ion
Windows 7 Professional 32 with Microsoft Basics
(Japan only)
Windows 7 Professional 64 with Microsoft Basics
(Japan only)
XP Professional SP3 with Microsoft Basics (with
Windows 7 Professional COA; Japan only)
FreeDOS
Preinstalled with Office:
Vista Basic 32 with Office 2007 Ready (not
available for Japan)
Vista Basic 32 with Office 2007 Personal (Japan
only)
Vista Basic 32 with Office 2007 Personal with
PowerPoint (Japan only)
Vista Basic 32 with Office Professional (Japan
only)
Windows Vista Business 32 with Office Ready (not
available for Japan)
Windows Vista Business 32 with Personal (Japan
only)
Windows Vista Business 32 with Personal and
PowerPoint (Japan only)
Windows Vista Business 32 with Professional
(Japan only)
Maintenance and Service Guide1–5
(Continued)
Product description
CategoryDescription
Windows 7 Home Basic 32 with Office 2007 Ready
(not available for Japan)
Windows 7 Home Premium 32 with Office 2007
Ready (not available for Japan)
Windows 7 Home Premium 32 with Office 2007
Personal (Japan only)
Windows 7 Home Premium 32 with Office 2007
Personal with PowerPoint (Japan only)
Windows 7 Home Premium 32 with Office 2007
Professional (Japan only)
Windows 7 Home Premium 64 with Office 2007
Ready (not available for Japan)
Windows 7 Home Premium 64 with Office 2007
Personal (Japan only)
Windows 7 Home Premium 64 with Office 2007
Personal with PowerPoint (Japan only)
Windows 7 Home Premium 64 with Office 2007
Professional (Japan only)
Windows 7 Pro 32 with Office 2007 Ready (not
available for Japan)
Windows 7 Pro 32 with Office 2007 Personal
(Japan only)
HP EliteBook
8440p
Notebook PC
UMA
HP EliteBook
8440p
Notebook PC
Discrete
HP EliteBook
8440w
Mobile
Workstation
Windows 7 Pro 32 with Office 2007 Personal with
PowerPoint (Japan only)
Windows 7 Pro 32 with Office Professional (Japan
only)
Windows 7 Pro 64 with Office 2007 Ready (not
available for Japan)
Windows 7 Pro 64 with Office 2007 Personal
(Japan only)
Windows 7 Pro 64 with Office 2007 Personal with
PowerPoint (Japan only)
Windows 7 Pro 64 with Office Professional (Japan
only)
Windows XP Pro (with Windows 7 Pro COA) with
Office Ready (not available for Japan)
Windows XP Pro (with Windows 7 Pro COA) with
Personal (Japan only)
Windows XP Pro (with Windows 7 Pro COA) with
Personal and PowerPoint (Japan only)
Windows XP Pro (with Windows 7 Pro COA) with
Professional (Japan only)
(Continued)
1–6Maintenance and Service Guide
Product description
CategoryDescription
Restore Media:
Windows Vista Ultimate 32
Windows Vista Business 32/64
Windows Vista Home Basic 32
Windows XP Professional
DRDVD Windows XP
DRDVD Windows Vista
DRDVD Windows 7
DRDVD Windows 7 with WinDVD
Windows XP Professional
Windows Vista Business 32
Windows Vista Business 64
Windows 7 Home Basic 32
Windows 7 Home Premium 32
HP EliteBook
8440p
Notebook PC
UMA
HP EliteBook
8440p
Notebook PC
Discrete
HP EliteBook
8440w
Mobile
Wor kstat ion
Windows 7 Home Premium 64
Windows 7 Pro 32
Windows 7 Pro 64
Certified:
SUSE Linux Enterprise Desktop
Web-only Support:
Windows XP Pro 64
Windows Vista Business 64
Windows Vista Enterprise 32
Windows Vista Enterprise 64
ServiceabilityCustomer replaceable parts:
AC adapter
Battery (system)
Hard drive
Solid-state drive
Memory module
Optical drive
Mini-PCI components
Maintenance and Service Guide1–7
Identifying hardware
Components included with the computer may vary by region and model. The illustrations in this chapter identify
the standard features on most computer models.
To see a list of hardware installed in the computer, follow these steps:
In Windows® 7:
»Select Start > Control Panel > System and Security > Device Manager.
You can also add hardware or modify device configurations using Device Manager.
Windows includes the User Account Control feature to improve the security of your computer. You may be
✎
prompted for your permission or password for tasks such as installing software, running utilities, or changing
Windows settings. Refer to Help and Support for more information.
In Windows Vista®:
2
External component identification
1. Select Start > Computer > System Properties.
2. In the left pane, click Device Manager.
You can also add hardware or modify device configurations using Device Manager.
Windows includes the User Account Control feature to improve the security of your computer. You may be
✎
prompted for your permission or password for tasks such as installing software, running utilities, or changing
Windows settings. Refer to Help and Support for more information.
In Windows XP:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, select View system information.
3. Select Hardware tab > Device Manager.
You can also add hardware or modify device configurations using Device Manager.
Maintenance and Service Guide2–1
External component identification
Top components
Display components
The computer may look slightly different from the illustration in this section.
✎
ItemComponentDescription
(1)Internal display switchTurns off the display and initiates Sleep (Windows 7 and Windows Vista) or
Standby (Windows XP) if the display is closed while the power is on.
(2) Internal microphones (2)Record sound.
If there is a microphone icon next to each microphone opening, the
✎
computer has internal microphones.
(3)Webcam light On: The webcam is in use.
(4)WebcamRecords video and captures still photographs.
(5)Keyboard lightIlluminates the keyboard in low-light conditions. The keyboard light is
embedded in a push/push switch. You push the keyboard light cover to open
and turn the light on. Push again to close and turn the light off.
2–2Maintenance and Service Guide
Wireless antennas (select models only)
External component identification
ItemComponentDescription
(1)WWAN antennas (2)* (select
models only)
(2)WLAN antennas (3)* (select
models only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
Send and receive wireless signals to communicate with wireless wide-area
networks (WWANs).
Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that
applies to your country or region. These notices are located in Help and Support.
Maintenance and Service Guide2–3
External component identification
Buttons, switches, and fingerprint reader
ItemComponentDescription
(1)Power but to n■ When the computer is off, press the button to turn on the computer.
■ When the computer is on, press the button to shut down the computer.
Although you can shut down the computer with the power button, the
✎
recommended procedure is to use the Windows Shut Down command.
■ When the computer is in the Sleep state (Windows 7 and Windows Vista)
or Standby (Windows XP), press the button briefly to exit the Sleep state
(Windows 7 and Windows Vista) or Standby (Windows XP).
■ When the computer is in Hibernation, press the button briefly to exit
Hibernation.
If the computer has stopped responding and Windows shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn
off the computer.
To learn more about power settings:
■ In Windows 7: Select Start > Control Panel > System and Security >
Power Options.
■ In Windows Vista: Select Start > Control Panel > System and
Maintenance > Power Options.
■ In Windows XP: Select Start > Control Panel > Performance and
Maintenance > Power Options.
(2)Internal display switchTurns off the display if the display is closed while the power is on.
(3)QuickLook buttonAllows you to save calendar, contact, inbox, and task information from
Microsoft Outlook to the hard drive of the computer. When the computer is off
or in Hibernation, press the QuickLook button to view this information without
waiting for the operating system to restart.
(4)QuickWeb buttonOpens the Web browser.
(5)Wireless buttonTurns the wireless feature on or off but does not establish a wireless
connection
(Continued)
2–4Maintenance and Service Guide
ItemComponentDescription
(6)TouchPad buttonTurns the TouchPad on or off.
(7)Caps lock button Turns caps lock on or off.
(8)Num lock buttonTurns num lock on or off.
(9)Volume mute buttonMutes and restores speaker sound.
(10)Volume down buttonDecreases speaker volume.
(11)Volume up buttonIncreases speaker volume.
(12)Fingerprint reader (select models
only)
Allows a fingerprint logon to Windows, instead of a password logon.
External component identification
Maintenance and Service Guide2–5
External component identification
Keys
The computer may look slightly different from the illustration in this section.
✎
ItemComponentDescription
(1)
(2)
(3)Windows logo keyDisplays the Windows Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the pointer.
(5)Embedded numeric keypad keysUse like an external numeric keypad when you enable the num lock function
(6)Function keysExecute frequently used system functions when pressed in combination with
esc keyDisplays system information when pressed in combination with the fn key.
fn keyExecutes frequently used system functions when pressed in combination with
a function key or the
by pressing the fn key in combination with the num lk key.
fn key.
the
■ Display system information. fn+esc
■ Initiate Standby or Sleep. fn+f3
■ Switch the screen image. fn+f4
■ Display battery information. fn+f8
■ Decrease screen brightness. fn+f9
■ Increase screen brightness. fn+f10
■ Activate the ambient light sensor. fn+f11
esc key.
2–6Maintenance and Service Guide
Pointing devices
External component identification
ItemComponentDescription
(1)Pointing stickMoves the pointer and selects or activates items on the screen.
(2)Left pointing stick buttonFunctions like the left button on an external mouse.
(3)TouchPad*Moves the pointer and selects or activates items on the screen.
(4)Left TouchPad button*Functions like the left button on an external mouse.
(5)Right pointing stick buttonFunctions like the right button on an external mouse.
(6)TouchPad scroll zone*Scrolls up or down.
(7)Right TouchPad button*Functions like the right button on an external mouse.
*This table describes factory settings. To view or change pointing device preferences:
■ In Windows 7: Select Start > Devices and Printers. Then, right-click the device representing the computer, and select
Mouse settings.
■ In Windows Vista: Select Start > Control Panel > Hardware and Sound > Mouse.
■ In Windows XP: Select Start > Control Panel > Printers and Other Hardware > Mouse.
Maintenance and Service Guide2–7
External component identification
Lights
The computer may look slightly different from the illustration in this section.
✎
ItemComponentDescription
(1)Wireless lights (2)*■ Blue: An integrated wireless device, such as a WLAN device, the
HP Mobile Broadband Module (select models only), and/or a Bluetooth®
device, is on.
■ Amber: All wireless devices are off.
(2)Power lights (2)†■ On: The computer is on.
■ Blinking: The computer is in the Sleep state (Windows 7 and
Windows Vista) or Standby (Windows XP).
■ Blinking rapidly: An AC adapter with a higher power rating should be
connected.
■ Off: The computer is off or in Hibernation.
(3)Battery light ■ Amber: A battery is charging.
■ Turquoise: A battery is close to full charge capacity.
■ Blinking amber: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical battery
level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light turns
off when all batteries in the computer are fully charged. If the computer is
not plugged into an external power source, the light stays off until the
battery reaches a low battery level.
(4)Drive light ■ Blinking turquoise: The hard drive or optical drive is being accessed.
■ Amber: HP 3D DriveGuard has temporarily parked the internal hard drive,
and if present, the hard drive in the upgrade bay.
(5)QuickLook lightTurns on briefly when the QuickLook button is pressed.
(6)QuickWeb lightTurns on briefly when the QuickWeb button is pressed.
(7)TouchPad light ■ Turquoise: The TouchPad is on.
■ Amber: The TouchPad is off.
(Continued)
2–8Maintenance and Service Guide
External component identification
ItemComponentDescription
(8)Caps lock lightOn: Caps lock is on.
(9)Num lock lightOn: Num lock is on or the embedded numeric keypad is enabled.
(10)Volume mute light■ On: Computer sound is on.
■ Amber: Computer sound is off.
(11)Volume down light Blinking: The volume down button is being used to decrease the speaker
volume.
(12)Volume up light Blinking: The volume up button is being used to increase the speaker volume.
*The 2 wireless lights display the same information. The light on the wireless button is visible only when the computer is open.
The wireless light on the front of the computer is visible whether the computer is open or closed.
†The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
Maintenance and Service Guide2–9
External component identification
Front components
ItemComponentDescription
(1)Wireless light■ Blue: An integrated wireless device, such as a wireless local area network
(2)Power light■ On: The computer is on.
(3)Battery light ■ Amber: A battery is charging.
(4)Drive light■ Blinking turquoise: The hard drive or an external optical drive is being
(WLAN) device, the HP Mobile Broadband Module, and/ or a Bluetooth®
device, is on.
■ Amber: All wireless devices are off.
■ Blinking: The computer is in the Sleep state (Windows 7 and
Windows Vista) or Standby (Windows XP).
■ Blinking rapidly: An AC adapter with a higher power rating should be
connected.
■ Off: The computer is off or in Hibernation.
■ Turquoise: A battery is close to full charge capacity.
■ Blinking amber: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical battery
level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light turns
off when all batteries in the computer are fully charged. If the computer is
not plugged into an external power source, the light stays off until the
battery reaches a low battery level.
accessed.
■ Amber: HP 3D DriveGuard has temporarily parked the hard drive, and if
present, the hard drive in the upgrade bay.
(5)Business card slotHolds a business card in position so that the webcam (select models only)
can capture an image.
(6)SD Card ReaderSupports the optional Secure Digital (SD) Memory Card and MultiMediaCard
(MMC) digital card formats.
(7)Display release buttonOpens the computer.
(8)Speakers (2)Produce sound.
(9)Bluetooth compartmentContains a Bluetooth module.
2–10Maintenance and Service Guide
Rear components
ItemComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)Power connectorConnects an AC adapter.
(3)DisplayPortConnects an optional digital display device such as a high-performance
(4)External monitor portConnects an external VGA monitor or projector.
External component identification
The security cable is designed to act as a deterrent, but it may not
✎
prevent the computer from being mishandled or stolen.
monitor or projector.
Maintenance and Service Guide2–11
External component identification
Right-side components
ItemComponentDescription
(1)Smart card readerSupports optional smart cards and Java™ cards.
(2)Upgrade drive baySupports an optical drive or a hard drive.
(3)eSATA/USB combo portConnects an optional high-performance eSATA component, such as a
(4)RJ-45 (network) jackConnects a network cable.
(5)RJ-11 (modem) jackConnects a modem cable.
external mass-storage device, or connects an optional USB device.
Left-side components
ItemComponentDescription
(1)VentEnables airflow to cool internal components.
(2)USB ports (3)Connects an optional USB devices.
(3)1394 portConnects an optional IEEE 1394 or 1394a audio/visual device, such as a
To prevent an unresponsive system, replace the wireless module only
Ä
with a wireless module authorized for use in the computer by the
governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message,
remove the module to restore computer functionality, and then contact
technical support through Help and Support.
(8)Business card holderHolds a business card.
(9)Memory module compartmentContains the expansion memory module slot.
(10)Hard drive baySecures the hard drive.
Maintenance and Service Guide2–13
Serial number location
When ordering parts or requesting information, provide the computer serial number and model number located on
the bottom of the computer.
Service tag color varies on select models.
✎
The service tag provides the following information:
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial: This is an alphanumeric identifier that is unique to each product.
(3) Product: This number provides specific information about the product's hardware components. The part
number helps a service technician to determine what components and parts are needed.
(4) Warranty: The number describes the duration of the warranty period for the computer.
(5) Model: This is the number used to locate documents, drivers, and support for the computer.
3
Illustrated parts catalog
Warranty and Model fields are excluded from the service tag on select models.
✎
Maintenance and Service Guide3–1
Illustrated parts catalog
Computer major components
3–2Maintenance and Service Guide
Illustrated parts catalog
ItemDescriptionSpare part number
(1)Display assembly - 14.0-in, antiglare display for use with computer models equipped with
WLAN and WWAN capability (includes 3 transmit/receive WLAN antenna, 2 transmit/receive
WWAN antenna, and cables):
14.0-in HD AntiGlare LED SVA (1366x768) for use with HP EliteBook 8440p594087-001
14.0-in HD AntiGlare LED SVA (1366x768) with webcam for use with HP EliteBook 8440p594088-001
14.0-in HD+ AntiGlare LED SVA (1600x900) for use with HP EliteBook 8440p594089-001
14.0-in HD+ AntiGlare LED SVA (1600x900) with webcam for use with HP EliteBook 8440p594090-001
14.0-in HD AntiGlare LED SVA (1366x768) for use with HP EliteBook 8440w598210-001
14.0-in HD AntiGlare LED SVA (1366x768) with webcam for use with HP EliteBook 8440w598211-001
14.0-in HD+ AntiGlare LED SVA (1600x900) for use with HP EliteBook 8440w598212-001
14.0-in HD+ AntiGlare LED SVA (1600x900) with webcam for use with HP EliteBook 8440w598213-001
Display assembly subcomponents - See “Display assembly subcomponents” on page 3-8
for more display assembly subcomponent information.
Display cable594037-001
Ambient light sensor/connector board594029-001
Display hinge/bracket (left and right)594039-001
Display hinge cover (left and right) for use with HP EliteBook 8440p594038-001
Display hinge cover (left and right) for use with HP EliteBook 8440w 594223-001
Display bezel without webcam lens for HP EliteBook 8440p594035-001
Display bezel with webcam lens for HP EliteBook 8440p594036-001
Display bezel without webcam lens for HP EliteBook 8440w594756-001
Display bezel with webcam lens for HP EliteBook 8440w594757-001
Display back cover with webcam for use with HP EliteBook 8440p 594031-001
Display back cover with webcam for use with HP EliteBook 8440w 594032-001
Display back cover without webcam for use with HP EliteBook 8440p594033-001
Display back cover without webcam for use with HP EliteBook 8440w594034-001
(2)Switch cover
Switch cover with LED board for use with HP EliteBook 8440p594095-001
Switch cover with LED board for use with HP EliteBook 8440w594096-001
(3)Power button board with cable594025-001
(4)Keyboards (include keyboard cable)
For use in Brazil594052-201
For use in Bulgaria 594052-261
For use in Czech Republic594052-221
For use in Denmark594052-081
For use in Europe594052-B31
For use in Europe A4594052-A41
For use in France594052-051
For use in French Canada 594052-121
(Continued)
Maintenance and Service Guide3–3
Illustrated parts catalog
ItemDescriptionSpare part number
For use in Germany594052-041
For use in Greece594052-DJ1
For use in Hungry594052-211
For use in Iceland594052-DD1
For use in Israel 594052-BB1
For use in Italy594052-061
For use in Japan 594052-291
For use in Latin America594052-161
For use in Norway594052-091
For use in Portugal594052-131
For use in Russia594052-251
For use in Saudi Arabia 594052-171
For use in Slovakia594052-231
For use in Slovenia594052-BA1
For use in South Korea594052-AD1
For use in Spain594052-071
For use in Sweden/Finland594052-B71
For use in Switzerland594052-BG1
For use in Taiwan594052-AB1
For use in Thailand594052-281
For use in Turkey594052-141
For use in United Kingdom594052-031
For use in United States594052-001
(5)Fan594049-001
(6)Heat sink
For use with discrete graphics subsystem594050-001
For use with Unified Memory Architecture (UMA) graphics subsystem594051-001
Plastics kit with plastic screw covers, ExpressCard blank, RJ11 plug, and fingerprint reader
plug not illustrated. See “Plastics kit” on page 3-11 for more Plastics kit information.
(7a)ExpressCard slot bezel
(7b)Hard drive bay cover
(7c)Memory module compartment cover
(7d)WLAN and WWAN module compartment cover
(7e)Bluetooth module compartment cover
Cable kit (includes Bluetooth cable and modem cable with RJ11 connector)594030-001
594091-001
(8a)Bluetooth module cable. See “Cable kit” on page 3-10 for more Cable kit information.
(8b)Modem module cable with RJ-11 jack. See “Cable kit” on page 3-10 for more Cable kit
information.
(Continued)
3–4Maintenance and Service Guide
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