HP 799581-B22 User Manual

HPE Apollo 4520 Gen9 Chassis

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components, and software for

Part Number: 864934-001 March 2016 Edition: 1

Maintenance and Service Guide

the HPE Apollo 4500 Systems. This guide is for an experienced service technician. HPE assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair).

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

Customer self repair 5

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida

la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di

componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

Customer self repair 6

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair).

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise

Customer self repair 7

Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrtund Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a

Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes

también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,

Customer self repair 8

deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair).

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard

Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard

Customer self repair 9

Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair).

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard

Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Customer self repair 10

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 11

Customer self repair 12

Customer self repair 13

Customer self repair 14

Illustrated parts catalog

(on page 5)

1

Access panel

810832-001

Mandatory1

2

Power supply bay blank

810837-001

Mandatory1

3

Drive blank, LFF

827363-001

Mandatory1

4

Bezel ears

—

a) Bezel ear, right

810839-001

Optional2

b) Bezel ear, left

810840-001

Optional2

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).

Item Description Spare part number

Customer self repair

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace

these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Illustrated parts catalog 15

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

Illustrated parts catalog 16

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 17

System components

(on

page 5)

Midplane assembly

810826-001

Optional2 7

Fan cage with Discovery Services, left ear

810825-001

Optional2

8

Management module

810836-001

Mandatory1

I/O module assembly

810833-001

Mandatory1

I/O module options

—

a) HPE H240 Smart Host Bus Adapter*

779134-001

Mandatory1 11

Fan

810834-001

Mandatory1

12

HPE Smart Storage Battery

815983-001

Mandatory1

13

Drive, LFF

—

a) 6.00-TB, 6G SAS, 7,200 rpm, MDL HDD*

797518-001

Mandatory1

b) 4.00-TB, 6G SAS, 7,200 rpm, dual-port, MDL HDD*

797520-001

Mandatory1

c) 3.00-TB 6G SAS 7,200 rpm, low-profile, MDL HDD*

797525-001

Mandatory1

d) 2.00-TB 6G SAS 7,200 rpm, low-profile, MDL HDD*

797526-001

Mandatory1

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).

Item Description

6

9

10

Spare part number

Customer self repair

Illustrated parts catalog 18

(on

page 5)

e) 1.00-TB 6G SAS 7,200 rpm, low-profile, MDL HDD*

797527-001

Mandatory1

f) 600-GB 12G SAS, 15,000 rpm, low-profile, HDD*

797536-001

Mandatory1

g) 300-GB 12G SAS, 15,000 rpm, low-profile, ENT HDD*

797537-001

Mandatory1

h) 450-GB 12G SAS, 15,000 rpm, low-profile, ENT HDD*

797538-001

Mandatory1

i) 400-GB 12G SAS ME, low-profile, EM SSD*

797539-001

Mandatory1

j) 800-GB 12G SAS ME, low-profile, EM SSD*

797540-001

Mandatory1

k) 400-GB 6G SAS LE, low-profile, EL SSD*

797541-001

Mandatory1

l) 800-GB 6G SAS LE, low-profile, EL SSD*

797542-001

Mandatory1

m) 1.60-TB 6G SAS LE, low-profile, EL SSD*

797543-001

Mandatory1

n) 800-GB 12G SAS VE, low-profile, EV SSD*

797544-001

Mandatory1

o) 1.60-TB 12G SAS VE, low-profile, EV SSD*

797545-001

Mandatory1 14

Power supplies, hot-plug

—

a) 800W Flexible slot, Platinum Plus

754381-001

Mandatory1

b) 800W Flexible slot, -48VDC

754382-001

Mandatory1

c) 800W Common slot, Titanium

754378-001

Mandatory1

d) 800W Flexible slot, 380VDC

754379-001

Mandatory1

e) 1400W Flexible slot, Platinum Plus

754383-001

Mandatory1 15

AC power cord*

142258-001

Mandatory1

16

System cable kit*

806984-001

Optional2

a) Fan cable

—

b) Discovery Services cable, left bezel ear

—

c) Discovery Services cable, midplane

—

d) Front panel/LED board cable

—

— 17

Expander Module SAS 4520*

847405-001

Optional2

18

Mini-SAS cable kit*

810838-001

Optional2

a) Mini-SAS x4 to x4, port 1A, 1B

—

b) Mini-SAS x4 to x4, port 2A, 2B

—

c) Mini-SAS x8 to x4, port 1A, 1B

—

d) Mini-SAS x8 to x4, port 2A, 2B

—

— e) Mini-SAS x8 to x4, port 1A, 2A

—

Item Description

Spare part number

Customer self repair

* Not shown

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Illustrated parts catalog 19

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 20

Illustrated parts catalog 21

Removal and replacement procedures

Required tools

You need the following items for some procedures:

• T-10 Torx screwdriver

• T-15 Torx screwdriver

• HPE Insight Diagnostics (on page 52)

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Power down the server (on page 22).

If you must remove the chassis from a rack or a non-hot-plug component from the chassis or server, then you must power down the servers. If only one server needs to be serviced, you only need to power down that server.

If you are going to service the management module, you must power down all servers in the chassis.

• Remove the chassis from the rack (on page 23).

• Remove the server from the chassis (on page 24).

If the rack environment, cabling configuration, or the chassis location in the rack creates unstable conditions, then remove the server from the chassis.

• Remove the access panel (on page 25).

• Install the access panel (on page 26).

• Open the cable management arm (on page 27).

• Disconnect the cable management arm (on page 27).

Power down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter

standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

Removal and replacement procedures 22

• Use a virtual power button selection through iLO.

The chassis is very heavy. To reduce the risk of personal injury or damage to the

Remove all installed components from the chassis before installing or moving the chassis.

being loaded into the rack above chest level, an additional person must assist with aligning the

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.

Extend the chassis from the rack

Extend the chassis from the rack as indicated.

Remove the chassis from the rack

WARNING: equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

•

• Use caution and get help to lift and stabilize the chassis during installation or removal,

especially when the chassis is not fastened to the rack.

WARNING: To reduce the risk of personal injury or damage to the equipment, you must adequately support the chassis during installation and removal.

WARNING: Always have at least two people to lift the chassis into the rack. If the chassis is

chassis with the rails while the other people support the weight of the chassis.

To remove the chassis:

1. Power down all servers ("Power down the server" on page 22).

2. Disconnect the cable management arm (on page 27).

3. Disconnect all peripheral devices from the chassis.

4. Remove the power supplies ("Power supply" on page 31).

5. Remove the system fans ("System fan" on page 35).

6. Remove the I/O modules ("I/O module" on page 33).

Removal and replacement procedures 23

7.

Remove all servers from the chassis ("Remove the server from the chassis" on page 24).

IMPORTANT: Label the drives before removing them. The drives must be returned to their original locations.

8. Remove all drives ("Drive" on page 37).

9. Remove the chassis from the rack: a. Extend the chassis from the rack, and then push and hold the release levers, moving the chassis

forward until it stops.

b. Move the release tabs forward, and then lift the chassis out of the rack.

10. Place the chassis on a flat, sturdy surface to support the chassis.

Remove the server from the chassis

Removal and replacement procedures 24

CAUTION: Before removing the server, verify that the backup LED is not flashing.

1. Power down the server (on page 22).

CAUTION: To avoid damage to the server, always support the bottom of the server when

removing it from the chassis.

2. Remove the server from the chassis.

CAUTION: To avoid damage to the device, do not use the removal handle to carry it.

3. Place the server on a flat, level work surface.

Remove the access panel

1. Release the access panel latch.

2. Slide the access panel back about 1.5 cm (0.5 in).

Removal and replacement procedures 25

3.

Do not operate the chassis with the access panel open or removed. Operating the

in this manner results in improper airflow and improper cooling that can lead to thermal

Lift and remove the access panel.

Install the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause ESD.

CAUTION: chassis damage.

To install the component:

1. Place the access panel on top of the chassis.

2. Slide the access panel toward the front of the chassis. The access panel locks into position.

Removal and replacement procedures 26

Open the cable management arm

To open the cable management arm, lift it up as you swing it open.

Disconnect the cable management arm

Removal and replacement procedures 27

Remove the cable management arm

o not open this

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

Before performing service procedures, review all the safety information.

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, d enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

Removal and replacement procedures 28

To reduce the risk of injury from electric shock hazards, do not open this

This symbol indicates the presence of a hot surface or hot component. If this surface

This symbol indicates that the component exceeds the recommended weight for one

observe local occupational health and safety requirements and guidelines for manual

To reduce the risk of injury from electric shock, remove all power cords

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment,

material handling.

99.79 kg

220.00 lb

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING:

WARNING: To reduce the risk of electric shock or damage to the equipment:

to completely disconnect power from the system.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do

from the server.

Left bezel ear

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Extend the chassis from the rack (on page 23).

Removal and replacement procedures 29

3.

Remove the left bezel ear.

4. Disconnect the Discovery services cable from the bezel ear.

To replace the component, reverse the removal procedure.

Right bezel ear

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Extend the chassis from the rack (on page 23).

Removal and replacement procedures 30

3.

Remove the right bezel ear.

To replace the component, reverse the removal procedure.

Power supply

Before removing the component, be sure to do the following:

• Verify the status of the power supply to be replaced by reviewing the power supply LEDs.

• Be sure that your configuration can support your actions. If the proper redundancy is not in place,

power down the server before beginning this procedure.

To remove the component:

1. Open the cable management arm (on page 27).

2. Disconnect the AC power cord from the AC outlet and the power supply.

3. Remove the power supply.

To replace the component, reverse the removal procedure.

Management module

Removal and replacement procedures 31

CAUTION: To avoid loss of data, back up all data and power down the node before removing the management module.

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Open the cable management arm (on page 27).

3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

4. Remove the management module.

To replace the component, reverse the removal procedure.

HPE Smart Storage Battery

To remove the component:

1. Power down the server (on page 22).

2. Open the cable management arm (on page 27).

3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

4. Remove the management module ("Management module" on page 31).

Removal and replacement procedures 32

5.

Disconnect the HPE Smart Storage Battery cable.

6. Remove the HPE Smart Storage Battery.

To replace the component, reverse the removal procedure.

I/O module

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Open the cable management arm (on page 27).

3. Disconnect any cables connected to the I/O module.

Removal and replacement procedures 33

4.

Remove the I/O module.

To replace the component, reverse the removal procedure.

Expansion board

This server supports both PCIe expansion boards and a FlexibleLOM in the I/O module.

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Open the cable management arm (on page 27).

3. Disconnect any cables connected to the I/O module.

4. Remove the I/O module ("I/O module" on page 33).

5. Remove the I/O module access panel.

Removal and replacement procedures 34

6.

Remove the PCIe expansion board.

To replace the component, reverse the removal procedure.

System fan

CAUTION: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed.

To remove the component:

1. Extend the chassis from the rack (on page 23).

2. Remove the access panel (on page 25).

3. To remove a fan from bay 5, open the fan door. For all other fans, proceed to step 4.

4. Squeeze the two release tabs on the system fan together to release it from the chassis.

Removal and replacement procedures 35

5.

Remove the system fan from the chassis.

To replace the component, reverse the removal procedure.

Drive blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

1. Extend the chassis from the rack (on page 23).

2. Remove the access panel (on page 25).

3. Remove the drive blank.

To replace the component, slide the component into the bay until it clicks.

Removal and replacement procedures 36

Drive

To reduce the risk of injury from electric shock, do not install more than one drive

1. Determine the status of the drive from the drive LED definitions ("Storage display LEDs" on page

2. Back up all data on the drive.

3. Extend the chassis from the rack (on page 23).

4. Remove the access panel (on page 25).

5. Remove the drive.

55).

IMPORTANT: Label the drives before removing them. The drives must be returned to their original locations.

CAUTION: To avoid damage to the device, do not use the removal handle to carry it.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server or

the enclosure unless all drive and device bays are populated with either a component or a blank.

WARNING: carrier at a time.

To install the component:

1. Prepare the low-profile LFF hot-plug drive for installation.

Removal and replacement procedures 37

2.

Install the low profile LFF hot-plug drive in the chassis.

3. Determine the status of the drives using the drive LEDs located on the storage display LEDs (on

page 55).

Drive backplane

1. Power down the server (on page 22) associated with the drive backplane to be replaced.

IMPORTANT: Label the drives before removing them. The drives must be returned to their original locations.

2. Remove all drives and expander modules in that segment ("Drive" on page 37).

3. Extend the chassis from the rack (on page 23).

4. Remove the access panel (on page 25).

5. Release the drive backplane.

Removal and replacement procedures 38

6.

Remove the drive backplane.

To replace the component, reverse the removal procedure.

Discovery services cable

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Disconnect the cable management arm (on page 27).

3. Disconnect all cables from the rear of the chassis.

4. Remove the access panel (on page 25).

5. Remove all power supplies ("Power supply" on page 31).

6. Remove all I/O modules ("I/O module" on page 33).

7. Remove all system fans ("System fan" on page 35).

8. Remove all drives ("Drive" on page 37).

9. Remove the chassis from the rack (on page 23).

10. Place the chassis on a flat, sturdy surface to support the chassis.

Removal and replacement procedures 39

11.

Disconnect and remove the Discovery services cable.

12. Remove the left bezel ear.

Removal and replacement procedures 40

13.

Disconnect the Discovery services cable from the bezel ear.

To replace the component, reverse the removal procedure.

Fan cage with Discovery Services Ear

1. Power down the servers ("Power down the server" on page 22).

2. Disconnect the cable management arm (on page 27).

3. Disconnect all cables from the rear of the chassis.

4. Remove the access panel (on page 25).

5. Remove all power supplies ("Power supply" on page 31).

6. Remove all I/O modules ("I/O module" on page 33).

7. Remove all system fans ("System fan" on page 35).

8. Remove all drives ("Drive" on page 37).

9. Remove the chassis from the rack (on page 23).

10. Place the chassis on a flat, sturdy surface to support the chassis.

Removal and replacement procedures 41

11.

Disconnect the Discovery Services Cable.

12. Remove the six fan cage screws and disengage the two captive midplane assembly screws located

beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required.

Removal and replacement procedures 42

13.

Remove the fan cage and midplane assembly from the chassis.

14. Disconnect the fan cable and the Discovery Services cable from the midplane assembly.

Removal and replacement procedures 43

15.

Remove the midplane assembly from the fan cage.

To replace the component, reverse the removal procedure.

Midplane assembly

IMPORTANT: All components must be removed to service the midplane assembly.

To remove the component:

1. Power down the servers ("Power down the server" on page 22).

2. Disconnect the cable management arm (on page 27).

3. Disconnect all cables from the rear of the chassis.

4. Remove the following components: a. Power supplies ("Power supply" on page 31) b. System fans ("System fan" on page 35) c. I/O modules ("I/O module" on page 33) d. Management module (on page 31) e. Drives ("Drive" on page 37) f. Servers ("Remove the server from the chassis" on page 24) g. Drive backplanes ("Drive backplane" on page 38)

5. Remove the chassis from the rack (on page 23).

6. Place the chassis on a flat, sturdy surface to support the chassis.

Removal and replacement procedures 44

7.

Disconnect the Discovery Services Cable.

8. Remove the six fan cage screws and disengage the two captive midplane assembly screws located

beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required.

Removal and replacement procedures 45

9.

Remove the fan cage and midplane assembly from the chassis.

10. Disconnect the fan cable and the Discovery Services cable from the midplane assembly.

Removal and replacement procedures 46

11.

Remove the midplane assembly from the fan cage.

To replace the component, reverse the removal procedure. Be sure to align the midplane using the guides provided.

Removal and replacement procedures 47

Troubleshooting

Troubleshooting resources

The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hpe.com/support/Gen9_TSG_en)

• French (http://www.hpe.com/support/Gen9_TSG_fr)

• Spanish (http://www.hpe.com/support/Gen9_TSG_es)

• German (http://www.hpe.com/support/Gen9_TSG_de)

• Japanese (http://www.hpe.com/support/Gen9_TSG_ja)

• Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn)

The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hpe.com/support/Gen9_EMG_en)

• French (http://www.hpe.com/support/Gen9_EMG_fr)

• Spanish (http://www.hpe.com/support/Gen9_EMG_es)

• German (http://www.hpe.com/support/Gen9_EMG_de)

• Japanese (http://www.hpe.com/support/Gen9_EMG_ja)

• Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)

Troubleshooting 48

Diagnostic tools

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility,

HPE iLO

see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).

The iLO subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system.

iLO enables and manages the Active Health System (on page 49) and also features Agentless Management. All key internal subsystems are monitored by iLO. If enabled, SNMP alerts are sent directly by iLO regardless of the host operating system or even if no host operating system is installed.

Using iLO, you can do the following:

• Access a high-performance and secure Integrated Remote Console to the server from anywhere in

the world if you have a network connection to the server.

• Use the shared .NET Integrated Remote Console to collaborate with up to four server administrators.

• Remotely mount high-performance Virtual Media devices to the server.

• Securely and remotely control the power state of the managed server.

• Implement true Agentless Management with SNMP alerts from iLO, regardless of the state of the

host server.

• Download the Active Health System log.

• Register for HPE remote support.

• Use iLO Federation to manage multiple servers from one system running the iLO web interface.

• Use Virtual Power and Virtual Media from the GUI, the CLI, or the iLO scripting toolkit for many tasks,

including the automation of deployment and provisioning.

• Control iLO by using a remote management tool.

For more information about iLO features, see the iLO documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs).

The iLO hardware and firmware features and functionality, such as NAND size and embedded user partition, vary depending on the server model. For a complete list of supported features and functionality, see the iLO QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Quickspecs-iLO).

Active Health System

The HPE Active Health System provides the following features:

• Combined diagnostics tools/scanners

• Always on, continuous monitoring for increased stability and shorter downtimes

Diagnostic tools 49

• Rich configuration history

• Health and service alerts

• Easy export and upload to Service and Support

The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur.

The Active Health System collects the following types of data:

• Server model

• Serial number

• Processor model and speed

• Storage capacity and speed

• Memory capacity and speed

• Firmware/BIOS

Active Health System does not collect information about Active Health System users' operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system.

The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy. For more information see the Hewlett Packard Enterprise website (http://www.hpe.com/info/privacy).

The Active Health System, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components.

The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise.

For more information, see the following documents:

• iLO User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs)

• Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website

(http://www.hpe.com/info/intelligentprovisioning/docs)

HPE ProLiant Pre-boot Health Summary

If the server will not start up, you can use iLO to display diagnostic information on an external monitor. This feature is supported on servers that support external video and have a UID button or an SUV connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health Summary.

For additional information, see the following documents:

• iLO 4 User Guide — See the Hewlett Packard Enterprise website

(http://www.hpe.com/info/ilo/docs).

• ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting

Resources (on page 48)."

Diagnostic tools 50

Integrated Management Log

Access System Utilities

F9 during server POST

Navigate menus

Up and Down arrows

Select items

Enter

Save selections

F10

option*

F1

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HPE SIM

• From within operating system-specific IML viewers:

o For Windows: IML Viewer

o For Linux: IML Viewer Application

• From within the iLO web interface

• From within Insight Diagnostics ("HPE Insight Diagnostics" on page 52)

HPE UEFI System Utilities

The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Selecting a language

• Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent

Provisioning

For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI System Utilities and UEFI Shell. For on-screen help, press F1.

Using UEFI System Utilities

To use the UEFI System Utilities, use the following keys.

Action Key

Access Help for a highlighted configuration

*Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up

• After defaults have been restored

Diagnostic tools 51

Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the UEFI System Utilities each time the system is powered up.

Embedded Diagnostics option

The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.

For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access UEFI System Utilities.

2. Select the System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options

> Advanced System ROM Options > Serial Number, and then press the Enter key.

3. Enter the serial number and press the Enter key. The following message appears:

The serial number should only be modified by qualified service personnel. This value should always match the serial number located on the chassis.

4. Press the Enter key to clear the warning.

5. Enter the serial number and press the Enter key.

6. Select Product ID. The following warning appears:

Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.

7. Enter the product ID and press the Enter key.

8. Press the F10 key to confirm exiting System Utilities. The server automatically reboots.

HPE Insight Diagnostics

The Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server using Intelligent Provisioning.

The Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available

HPE Insight Diagnostics survey functionality

in the SPP.

HPE Insight Diagnostics (on page 52) provides survey functionality that gathers critical hardware and software information on ProLiant servers.

Diagnostic tools 52

This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics installation, or it can be installed through the SPP.

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website (http://www.hpe.com/info/insightremotesupport/docs). Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

USB support

Hewlett Packard Enterprise provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, Hewlett Packard Enterprise provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, Hewlett Packard Enterprise provides legacy USB functionality for the following:

• POST (system boot)

• UEFI System Utilities

• Pre-boot UEFI shell

• DOS

External USB functionality

• Operating environments which do not provide native USB support

Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.

Diagnostic tools 53

HPE Smart Storage Administrator

The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features.

The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

Some HPE SSA features include the following:

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab

• For supported controllers, provides access to additional features.

For more information about HPE SSA, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ssa).

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.

Diagnostic tools 54

Component identification

1

Server bay 1

2

Server bay 1 LFF drives

3

Server bay 2

4

Server bay 2 LLF drives

5

Chassis serial label pull tab

6

Quick-release levers (2)

7

Storage display LEDs

Front panel components

Item Description

Storage display LEDs

Component identification 55

Item

LED description

LED state

UID LED

Off = Normal operating mode

Drive health LED

Off = No drives are configured.

Backplane health LED

Green = Backplane health is normal.

Item

Description

1

Drive bay 1

2

Drive bay 2

3

Server ejector button

4

SUV cable connector

5

Server serial label pull tab

1

Solid blue = One or more drives is in locate mode. Flashing blue = Firmware update is in progress.

2

Solid green = One or more drives are members of a logical drive. Flashing green = One or more drives are rebuilding or performing a RAID migration, stripe size migration, capacity expansion, logical drive extension, or erasing. Flashing amber = One or more drives are predicted to fail. Solid amber = One or more drives have failed.

3

Amber = Backplane error detected

Server front panel components

Component identification 56

Rear panel components

Item

Description

1

Server bay 2 I/O module

2

Server bay 1 I/O module

Power supply bay 4 4

Power supply bay 3

5

Power supply bay 2

6

Power supply bay 1

7

Management module

3

Power supply LEDs

The power supply LED is located on each power supply.

Component identification 57

Management module components

Item

Description

1

HPE APM connector

2

HPE iLO connector

3

Management module thumbscrew

4

Reserved

5

Management module release lever

Item

Description

1

Management module UID LED

2

Management module health LED

3

iLO link LED

4

iLO activity LED

Management module LEDs

Component identification 58

I/O module components

1

PCIe expansion slot 4

2

PCIe expansion slot 3

3

PCIe expansion slot 2

4

PCIe expansion slot 1

5

FlexibleLOM slot

6

NIC 2

7

NIC 1

1

NIC 1 activity LED

2

NIC 1 link LED

3

NIC 2 activity LED

4

NIC 2 link LED

Item Description

I/O module LEDs

Item Description

Component identification 59

PCIe slot definitions

Item

Description

1

PCIe expansion slot 4 — PCIe3 x8 (8, 4, 2, 1)*

2

PCIe expansion slot 3 — PCIe3 x8 (8, 4, 2, 1)*

3

PCIe expansion slot 2 — PCIe3 x8 (8, 4, 2, 1)

4

PCIe expansion slot 1 — PCIe3 x8 (8, 4, 2, 1)

5

FlexibleLOM slot — PCIe3 x8

*Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4.

Expander module LEDs

Component identification 60

State

Description

Green

Expander module health is good.

Amber

Expander module fault detected

Component identification 61

Cabling

To avoid damaging the fiber cables, do not drape cables from one side of the rack

hand side of

Cabling the chassis

After all system hardware is installed, cable the components.

WARNING: To reduce the risk of electric shock or injury due to high-current electrical energy, be sure that all power is completely disconnected at the source before beginning any power

To cable the system:

1. Connect the network cables to the Ethernet ports on the I/O module ("I/O module components" on

2. Connect a network cable to the iLO connector on the management module ("Management module

3. Connect the APM cable to the APM connector on the management module ("Management module

connections to the power bus bars or power bus box.

WARNING: Be sure that all circuit breakers are locked in the off position before connecting any power components.

CAUTION: to the other and do not run cables over a hard corner or edge.

page 59).

components" on page 58).

Installing the cable management arm

IMPORTANT: If you need to hinge the cable management arm on the rear rightthe rack, see the instructions in "Converting the cable management arm for opposite side mounting (on page 64)." Perform these steps to convert the arm to a right-hand swing and install the arm on the right side of the rack.

Cabling 62

To install the component:

1. Install the rack rail brace.

2. Align and install the cable management arm.

Cabling 63

3.

To access some components on the rear of the product, you may need to remove the

Press the latch and slide the cable management arm into place.

Converting the cable management arm for opposite side mounting

The cable management arm is designed for ambidextrous implementation. You can convert the arm for right-hand swing.

IMPORTANT: When converting the cable arm, always be sure to orient the arm with the cable trough facing upward.

NOTE: cable management arm.

To convert the cable management arm for opposite side mounting:

1. Press the latch to release the cable management arm and remove the cable management arm.

Cabling 64

2.

Move the cable management arm to the right rack rail and align the tab for opposite side mounting.

3. Align and install the cable management arm on the right rack rail.

Cabling 65

Specifications

Specification

Value

Temperature range*

Operating

10°C to 35°C (50°F to 95°F)

Shipping

-40°C to 70°C (-40°F to 158°F)

Maximum wet bulb temperature

28°C (82.4°F)

(noncondensing)**

Operating

10% to 90%

Nonoperating

5% to 95%

Specification

Value

Height

18.96 cm (7.46 in)

Depth

84.91 cm (33.43 in)

Width

44.33 cm (17.45 in)

Weight (fully loaded, with three XL450 servers)

99.79 kg (220.00 lb)

Weight, empty

43.09 kg (95.00 lb)

Environmental specifications

Chassis specifications

Relative humidity

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Hot-plug power supply calculations

For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/poweradvisor/online).

Specifications 66

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

Documentation feedback 67

Acronyms and abbreviations

ABEND

abnormal end

AC

alternating current

APM

advanced power management

ASR

Automatic Server Recovery

CSR

Customer Self Repair

ENT

electrical nonmetallic tubing

ESD

electrostatic discharge

EV

enterprise value (HPE SSD endurance class)

HDD

hard disk drive or hard drive

HPE APM

HPE Advanced Power Manager

HPE SSA

HPE Smart Storage Administrator

iLO

Integrated Lights-Out

IML

Integrated Management Log

Acronyms and abbreviations 68

LFF

large form factor

LOM

LAN on Motherboard

MDL

midline (HPE Midline drive family)

NAND

Not AND

PCIe

Peripheral Component Interconnect Express

POST

Power-On Self Test

QR code

quick response code

RBSU

ROM-Based Setup Utility

SAS

serial attached SCSI

SATA

serial ATA

SIM

Systems Insight Manager

SPP

Service Pack for ProLiant

SSD

solid-state drive

SUV

serial, USB, video

UEFI

Unified Extensible Firmware Interface

Acronyms and abbreviations 69

UID

unit identification

USB

universal serial bus

VDC

voltage direct-current

Acronyms and abbreviations 70

Index

A

access panel 25 access panel, install 26 Active Health System 49 ASR (Automatic Server Recovery) 54 Automatic Server Recovery (ASR) 54

documentation feedback 67 drive air baffle 36 drive backplane 38 drive bays 55, 56 drive blank 36 drive cabling 62 drive cage backplane 38 drives 37

B

backplane, drive 38 backplane, hard drive 38 battery 32 bezel ear 29, 30 boot options 51, 52 buttons 55 buttons, front panel 55

C

cable configuration 62 Cable guard 62 cable management arm 27, 28, 62, 64 cable management arm, converting 64 cable, Discovery services 39 cables 62 cabling 60, 62 cabling, server 62 cautions 28 Change Control 51 chassis specifications 66 chassis, remove from rack 23 chassis, removing server 24 checking the circuit breakers 62 components 15, 22, 55, 56 components, front panel 55, 56 components, identification 15, 55, 57 components, mechanical 15 components, server 15 connectors 55 connectors, I/O module 59 connectors, management module 58 controller components 55

D

diagnosing problems 48 diagnostic tools 49, 51, 52, 54 diagnostics utility 52 dimensions and weight 66 Discovery services cable 39

E

electrical 28 electrostatic discharge 28 embedded diagnostics, UEFI 52 embedded UEFI diagnostics 52 environmental requirements 66 environmental specifications 66 error messages 48 expansion board 34 expansion slot definitions 60 extend server from rack 23 extending chassis from rack 23 external USB functionality 53

F

fan cable 39 fan cage 41 fans 35 features firmware upgrade utility, troubleshooting 48 front panel components 55, 56

55

G

grounding methods 28 grounding requirements 28 guidelines, troubleshooting 48

H

hard drive blanks 36 hard drive LEDs 55 health driver 54 hot-plug power supply calculations 66 HPE iLO 49 HPE Insight Diagnostics 52, 53 HPE Insight Diagnostics survey functionality 52 HPE Insight Online 53 HPE Insight Remote Support software 53 HPE ProLiant Pre-boot Health Summary 50 HPE SIM (HPE Systems Insight Manager) 51, 52

Index 71

HPE Smart Storage Administrator (HPE SSA) 54 HPE SSA (HPE Smart Storage Administrator) 54 HPE Systems Insight Manager (SIM) 51, 52 HPE UEFI System Utilities 51

I

I/O module 33, 59, 60 I/O module connectors 59 identifying components 55 identifying LEDs 55 illustrated parts catalog 15 iLO (Integrated Lights-Out) 49, 51 iLO 4 (Integrated Lights-Out 4) 49 IML (Integrated Management Log) 51 Insight Diagnostics 52 installation, cable management arm 62, 64 installing the access panel 26 Integrated Lights-Out (iLO) 49, 51 Integrated Management Log (IML) 51 Intelligent Provisioning 51, 52 internal cables 62

L

LEDs, hard drive 55 LEDs, management module 58 LEDs, power supply 57 LEDs, storage display 55 LEDs, troubleshooting 48 legacy USB support 53

M

maintenance 22 management module 31 management module connectors 58 management module LEDs 58 management tools 49 mechanical components 15 midplane 44 midplane assembly 44

O

operating system crash 54 operating systems supported 52 operations 26

P

part numbers 15, 18 PCI expansion slot definitions 60 POST error messages 48 power calculator 66 power protection specifications 66 power supplies, removing 31 power supply 31, 66 power supply calculations 66

power supply LEDs 57 power supply, hot-plug 66 powering down 22 preparation procedures 22 problem diagnosis 48, 49 Product ID 52

Q

quick release levers 55 QuickSpecs 49

R

rack, extending server from 28 RAID configuration 54 rear panel components 57 re-entering the server serial number 52 remote support and analysis tools 53 removal and replacement procedures 22 removing server from chassis 23, 24 removing the access panel 25 replacement procedures 22 required tools requirements, environmental 66 ROM legacy USB support 53 ROM-Based Setup Utility (RBSU) 51

22

S

safety considerations 28 safety information 28 SAS drives 15 serial label pull tab 55, 56 serial number 52, 55, 56 server bays 55 server specifications 66 Service Pack for ProLiant 52 software 50 spare part numbers 15, 18 specifications 66 specifications, chassis 66 specifications, environmental 66 specifications, server 66 SPP 52 static electricity 28 storage display LEDs 55 supported servers 48 supported targets 48 symbols on equipment 28 system components 18, 55 system fan 35

T

technical support 5 temperature requirements 66 tools 22 troubleshooting 48

Index 72

troubleshooting resources 48, 49, 55, 62, 66 troubleshooting, firmware upgrade utility 48

U

USB (universal serial bus) 53 USB support 53 utilities 49, 51

W

weight 66

Index 73

HP 799581-B22 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Abstract

Contents

Customer self repair

Parts only warranty service

Illustrated parts catalog

Mechanical components

System components

Removal and replacement procedures

Required tools

Preparation procedures

Power down the server

Extend the chassis from the rack

Remove the chassis from the rack

Remove the server from the chassis

Remove the access panel

Install the access panel

Open the cable management arm

Disconnect the cable management arm

Remove the cable management arm

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

Left bezel ear

Right bezel ear

Power supply

Management module

HPE Smart Storage Battery

I/O module

Expansion board

System fan

Drive blank

Drive

Drive backplane

Discovery services cable

Fan cage with Discovery Services Ear

Midplane assembly

Troubleshooting

Troubleshooting resources

Diagnostic tools

Product QuickSpecs

HPE iLO

Active Health System

HPE ProLiant Pre-boot Health Summary

Integrated Management Log

HPE UEFI System Utilities

Using UEFI System Utilities

Embedded Diagnostics option

Re-entering the server serial number and product ID

HPE Insight Diagnostics

HPE Insight Diagnostics survey functionality

HPE Insight Remote Support

USB support

External USB functionality

HPE Smart Storage Administrator

Automatic Server Recovery

Component identification

Storage display LEDs

Front panel components

Server front panel components

Rear panel components

Power supply LEDs

Management module components

Management module LEDs

I/O module components

I/O module LEDs

PCIe slot definitions

Expander module LEDs

Cabling

Cabling the chassis

Installing the cable management arm

Converting the cable management arm for opposite side mounting

Specifications

Environmental specifications

Chassis specifications

Hot-plug power supply calculations

Documentation feedback