Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 798687-001
Important Notice about Customer Self-Repair Parts
CAUTION:Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Top ......................................................................................................................................................................... 7
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components ............................................................................................................................. 13
Mass storage devices .......................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Sequential part number listing ........................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Top cover ........................................................................................................................................... 39
Hard drive .......................................................................................................................................... 43
Power button board .......................................................................................................................... 46
Fan ..................................................................................................................................................... 58
Updating the BIOS ................................................................................................................................................ 74
Determining the BIOS version ........................................................................................................... 74
Downloading a BIOS update .............................................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 76
8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ............................................... 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 79
Hard drive specifications ..................................................................................................................................... 81
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media ............................................................................................................. 83
Restore and recovery .......................................................................................................................................... 84
Recovering using HP Recovery Manager .......................................................................................... 85
What you need to know .................................................................................................. 85
Using the HP Recovery partition (select models only) .................................................. 85
Using HP Recovery media to recover ............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select models only) .............................................................. 86
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 87
Creating recovery media to recover the original system ................................................................. 87
What you need to know .................................................................................................. 87
Creating the recovery media ........................................................................ 88
Creating system restore points ........................................................................................................ 88
What you need to know .................................................................................................. 88
Creating a system restore point ..................................................................................... 88
Backing up system and personal information .................................................................................. 88
Tips for a successful backup ........................................................................................... 89
What you need to know .................................................................................................. 89
Creating a backup using Windows Backup and Restore ................................................ 89
Restore and recovery .......................................................................................................................................... 90
Restoring to a previous system restore point .................................................................................. 90
Restoring specific files ...................................................................................................................... 90
Restoring specific files using Windows Backup and Restore ......................................... 90
Recovering the original system using HP Recovery Manager .......................................................... 90
What you need to know .................................................................................................. 90
Recovering using HP Recovery partition (select models only) ...................................... 91
Recovering using the recovery media ............................................................................ 91
Changing the computer boot order .............................................................. 91
12 Power cord set requirements ...................................................................................................................... 93
Requirements for all countries ........................................................................................................................... 93
Requirements for specific countries and regions ............................................................................................... 94
Index ............................................................................................................................................................. 97
x
1Product description
CategoryDescription
Product NameHP ENVY 14 Notebook PC
ProcessorsProcessors are attached to the system board.
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and auto detect for correct
output to wide-aspect versus standard aspect video
Keyboard/ pointing
devices
Full-size black Dura Coat island-style
Full-size black backlit painted island-style
HP ControlZone Trackpad
Multitouch gestures enabled
Supports Windows
®
8 Modern Trackpad Gestures
Power requirementsSupports the following AC adapters:
●
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
●
90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, EM)
●
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●
4 cell battery - 48 Whr (3.2 AH)
●
4 cell battery - 41 Whr (2.8 AH)
SecuritySecurity cable lock
Fingerprint reader
HP SimplePass support
Operating systemPreinstalled:
Windows 8.1 Standard, 64 bit
Windows 8.1 Professional, 64 bit
Ubuntu Linux
ServiceabilityEnd-user replaceable parts:
AC adapter
Battery
Optical drive
3
2External component identification
Display
ComponentDescription
(1)Internal display switchTurns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3)Internal microphonesRecord sound.
(4)Webcam lightOn: The webcam is in use.
(5)WebcamRecords video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP SupportAssistant app.
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
4Chapter 2 External component identification
Right side
ComponentDescription
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4)
(5)Optical driveDepending on your computer model, reads an optical disc or
(6)Optical drive eject buttonReleases the disc tray.
(7)Security cable slotAttaches an optional security cable to the computer.
USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right side5
Left side
ComponentDescription
(1)
(2)AC adapter light
(3)
(4)Vents (2)Enable airflow to cool internal components.
(5)
(6)
Power connectorConnects an AC adapter.
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
RJ-45 (network) jackConnects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
HDMI portConnects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(7)
(8)
USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
Memory card readerReads optional memory cards that store, manage, share, or
6Chapter 2 External component identification
external drive, printer, scanner or USB hub.
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Top
TouchPad
ComponentDescription
(1)Left control zoneTextured area that allows you to perform additional gestures.
(2)TouchPad zoneReads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
(5)Right control zoneTextured area that allows you to perform additional gestures.
Top7
Lights
ComponentDescription
(1)
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(3)
Power light
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
8Chapter 2 External component identification
Buttons, speakers, and fingerprint reader
ComponentDescription
(1)
(2) SpeakersProduce sound.
(3)Fingerprint readerAllows a fingerprint logon to Windows, instead of a password
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power andsleep settings, and then select Power and sleep from the list of
applications.
logon.
Top9
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, or on select models, the b key or
the spacebar.
(3)
(4)Action keysExecute frequently used system functions.
Windows keyReturns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
10Chapter 2 External component identification
Bottom
ComponentDescription
(1)
(2)Battery bayHolds the battery.
(3)Vents (4)Enable airflow to cool internal components.
(4)
Battery lockLocks the battery in the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Battery release latchReleases the battery.
Bottom11
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT:All labels described in this section will be located in one of the following places depending on
your computer model: affixed to the bottom of the computer or located in the battery bay.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select models only)
●
Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE:This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12Chapter 2 External component identification
3Illustrated parts catalog
Computer major components
NOTE:Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
Labels on page 12 for details.
Computer major components13
ItemComponentSpare part number
(1)Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView
Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare
This display assembly is spared at the subcomponent level only. For more display