HP (Hewlett-Packard) 798687-001 User Manual
HP ENVY 14 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 798687-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Display ................................................................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Top ......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and fingerprint reader ......................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 18
Mass storage devices .......................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Sequential part number listing ........................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ....................................................................................................... 27
Packaging and transporting guidelines ......................................................................... 28
Workstation guidelines ................................................................................................... 28
Equipment guidelines ..................................................................................................... 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures ................................................................................................................. 30
Battery ............................................................................................................................................... 31
vii
Optical drive ...................................................................................................................................... 32
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 34
Component replacement procedures ................................................................................................................. 34
Display subcomponents (bezel, webcamera, panel) ........................................................................ 35
Top cover ........................................................................................................................................... 39
Hard drive .......................................................................................................................................... 43
Power button board .......................................................................................................................... 46
TouchPad button board .................................................................................................................... 47
Fingerprint reader ............................................................................................................................. 49
WLAN module .................................................................................................................................... 50
System board .................................................................................................................................... 52
RTC battery ........................................................................................................................................ 56
Memory module ................................................................................................................................ 57
Fan ..................................................................................................................................................... 58
Heat sink assembly ........................................................................................................................... 60
Power connector cable ...................................................................................................................... 63
Speakers ............................................................................................................................................ 64
Subwoofer ......................................................................................................................................... 65
Display assembly .............................................................................................................................. 66
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ 74
Starting Setup Utility (BIOS) ................................................................................................................................ 74
Updating the BIOS ................................................................................................................................................ 74
Determining the BIOS version ........................................................................................................... 74
Downloading a BIOS update .............................................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 76
8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ............................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 79
9 Specifications ............................................................................................................................................. 80
Computer specifications ...................................................................................................................................... 80
Display specifications .......................................................................................................................................... 81
viii
Hard drive specifications ..................................................................................................................................... 81
DVD±RW SuperMulti Double-Layer Combination Drive specifications .............................................................. 82
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media ............................................................................................................. 83
Restore and recovery .......................................................................................................................................... 84
Recovering using HP Recovery Manager .......................................................................................... 85
What you need to know .................................................................................................. 85
Using the HP Recovery partition (select models only) .................................................. 85
Using HP Recovery media to recover ............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select models only) .............................................................. 86
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 87
Creating backups ................................................................................................................................................. 87
Creating recovery media to recover the original system ................................................................. 87
What you need to know .................................................................................................. 87
Creating the recovery media ........................................................................ 88
Creating system restore points ........................................................................................................ 88
What you need to know .................................................................................................. 88
Creating a system restore point ..................................................................................... 88
Backing up system and personal information .................................................................................. 88
Tips for a successful backup ........................................................................................... 89
What you need to know .................................................................................................. 89
Creating a backup using Windows Backup and Restore ................................................ 89
Restore and recovery .......................................................................................................................................... 90
Restoring to a previous system restore point .................................................................................. 90
Restoring specific files ...................................................................................................................... 90
Restoring specific files using Windows Backup and Restore ......................................... 90
Recovering the original system using HP Recovery Manager .......................................................... 90
What you need to know .................................................................................................. 90
Recovering using HP Recovery partition (select models only) ...................................... 91
Recovering using the recovery media ............................................................................ 91
Changing the computer boot order .............................................................. 91
12 Power cord set requirements ...................................................................................................................... 93
Requirements for all countries ........................................................................................................................... 93
Requirements for specific countries and regions ............................................................................................... 94
ix
13 Recycling .................................................................................................................................................. 96
Index ............................................................................................................................................................. 97
x
1 Product description
Category Description
Product Name HP ENVY 14 Notebook PC
Processors Processors are attached to the system board.
Intel 5th generation processors:
Intel Core™ i7-5500U 2.4 GHz processor, SC turbo up to 3.0 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W)
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache, dual core, 15 W)
Intel 4th generation processors:
Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W)
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache, dual core, 15 W)
Chipset Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core processors
Graphics Internal graphics:
Intel HD Graphics 4400, for use with 4th Generation Intel Core processors
Switchable discrete graphics:
HD decode, DX11, and HDMI
Optimus
®
GPS (GPU Performance Scaling)
NVIDIA GeForce GTX 850M with up to 4096 MB of dedicated video memory (256 M x16 DDR3 900 MHz x 8
PCs, 1 GHz downgrade to 900 MHz), 128 bit
NVIDIA GeForce 840M with up to 2048 MB of dedicated video memory (256 M x16 DDR3 900 MHz x 4 PCs, 1
GHz downgrade to 900 MHz), 64 bit
Panel 35.56 cm (14 in), high-definition (HD), white light-emitting diode (WLED), BrightView (1366×768) flat
display, 3.6 mm, SVA, typical brightness: 200 cd/m
35.56 cm (14 in), HD, WLED, Antiglare (1366×768) flat display, 3.6 mm, SVA, typical brightness: 200 cd/m
(nits)
35.56 cm (14 in), FHD, WLED, Antiglare (1920x1080) slim display, 3.0 mm, typical brightness: 300 cd/m
(nits) – touch and non-touch
16:9 Ultra Wide Aspect Ratio
Memory Supports the following configurations:
●
16384 MB (8192 MB×2)
●
12288 MB (8192 MB×1+ 4096 MB×1)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Two SODIMM memory module slots
DDR3L-1600 MHz dual channel support
2
(nits)
2
2
1
Category Description
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use
the same bracket)
Supports the following hard drives:
●
1.5 TB, 5400 rpm, 9.5 mm
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
Serial ATA
HP 3D DriveGuard
Optical drive Supports DVD±RW Double-Layer SuperMulti Drive
Fixed, serial ATA, 9.5 mm tray load
Zero power optical drive
Audio and video Beats Audio
Dual speakers
Subwoofer
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, Mjpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction
software
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One half-size mini card slot for WLAN
Two WLAN antennas built into display assembly
Intel Widi support with Intel WLAN modules only
Compatible with Miracast-certified devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-aC 3160 802.11 ac 1x1 Wi-Fi + BT 4.0 combo adapter
●
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter
●
Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter
●
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
●
QCA 9565 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital
card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital eXtended Capacity (SDXC) Memory Card
2 Chapter 1 Product description
Category Description
Ports AC Smart Pin adapter plug (4.5 mm barrel)
Combination audio-out (stereo headphone)/audio-in (mono microphone)
RJ-45 (Ethernet)
USB 3.0 (3 ports)
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and auto detect for correct
output to wide-aspect versus standard aspect video
Keyboard/ pointing
devices
Full-size black Dura Coat island-style
Full-size black backlit painted island-style
HP ControlZone Trackpad
Multitouch gestures enabled
Supports Windows
®
8 Modern Trackpad Gestures
Power requirements Supports the following AC adapters:
●
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
●
90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, EM)
●
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●
4 cell battery - 48 Whr (3.2 AH)
●
4 cell battery - 41 Whr (2.8 AH)
Security Security cable lock
Fingerprint reader
HP SimplePass support
Operating system Preinstalled:
Windows 8.1 Standard, 64 bit
Windows 8.1 Professional, 64 bit
Ubuntu Linux
Serviceability End-user replaceable parts:
AC adapter
Battery
Optical drive
3
2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
4 Chapter 2 External component identification
Right side
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4)
(5) Optical drive Depending on your computer model, reads an optical disc or
(6) Optical drive eject button Releases the disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right side 5
Left side
Component Description
(1)
(2) AC adapter light
(3)
(4) Vents (2) Enable airflow to cool internal components.
(5)
(6)
Power connector Connects an AC adapter.
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
RJ-45 (network) jack Connects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(7)
(8)
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
Memory card reader Reads optional memory cards that store, manage, share, or
6 Chapter 2 External component identification
external drive, printer, scanner or USB hub.
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Top
TouchPad
Component Description
(1) Left control zone Textured area that allows you to perform additional gestures.
(2) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
(5) Right control zone Textured area that allows you to perform additional gestures.
Top 7
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
Power light
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
8 Chapter 2 External component identification
Buttons, speakers, and fingerprint reader
Component Description
(1)
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
logon.
Top 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, or on select models, the b key or
the spacebar.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
10 Chapter 2 External component identification
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3) Vents (4) Enable airflow to cool internal components.
(4)
Battery lock Locks the battery in the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Battery release latch Releases the battery.
Bottom 11
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of the following places depending on
your computer model: affixed to the bottom of the computer or located in the battery bay.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
Labels on page 12 for details.
Computer major components 13
Item Component Spare part number
(1) Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView
Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare
This display assembly is spared at the subcomponent level only. For more display
assembly spare part information, see
Display assembly on page 66.
(2) Top cover (includes keyboard and cable):
Backlit keyboard and black finish for use in:
Black finish for use in:
(3) TouchPad button board (includes cable) 767369-001
●
Latin America 786464-161
●
South Korea 786464-AD1
●
Taiwan 786464-AB1
●
United States 786464-001
●
Latin America 767376-161
●
South Korea 767376-AD1
●
Taiwan 767376-AB1
●
United States 767376-001
Display assembly subcomponents on page 18 and
(4) System board (includes replacement thermal material):
For computer models equipped with Intel processors and UMA graphics
5th generation
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Ubuntu Linux in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Standard in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Professional in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Ubuntu Linux in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Standard in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Professional in models with FHD displays
4th generation
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard
782300-001
782300-501
782300-601
797197-001
797197-501
797197-601
763747-001
763747-501
Intel Core i5-4210U 1.9 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional
14 Chapter 3 Illustrated parts catalog
763747-601
Item Component Spare part number
For computer models equipped with Intel processors and discrete graphics
5th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and HD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and HD panel
782304-001
782304-501
782304-601
782303-001
782303-501
782303-601
782302-001
782302-501
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and HD panel
4th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD
panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and
FHD panel
782302-601
782301-001
782301-501
782301-601
768005-001
768005-501
768005-601
Computer major components 15
Item Component Spare part number
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional
781103-001
781103-501
781103-601
781102-001
781102-501
781102-601
763749-001
763749-501
763749-601
(5) Heat sink assembly for use only on computer models equipped with UMA graphics
(includes replacement thermal material)
(6) Subwoofer 767375-001
(7) Memory modules (2), (PC3L, 12800, 1600 MHz):
4 GB memory module 691740-005
8 GB memory module 693374-005
(8) Heat sink assembly for use only on computer models equipped with switchable discrete
graphics (includes replacement thermal material)
(9) RTC battery 697917-001
(10) Fan 763700-001
(11) WLAN module:
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on
computer models equipped with Intel processors
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only
on computer models equipped with Intel processors
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter 675794-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784638-005
(12) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
763701-001
763703-001
753076-005
710662-005
1.5 TB, 5400 rpm, 9.5 mm 747375-005
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
1 TB, 5400 rpm, 9.5 mm 778192-005
750 GB, 5400 rpm, 9.5 mm 778190-005
500 GB 5400 rpm 9.5 mm 778188-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
Hard Drive Hardware Kit, includes: 767247-001
Hard drive rubber bracket, left and right
Hard drive connector cable
(13) Speakers (includes speaker cables and rubber isolators) 767262-001
(14) USB/audio board (includes cable) 767370-001
(15) Fingerprint reader (includes cable and bracket) 763711-001
(16) Rear corner covers are available with the plastics kit, spare part number 767371-001.
(17) Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical
drive bezel and bracket)
(18) Power connector cable (includes bracket) 767246-001
(19) Battery
4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001
4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001
(20) Base enclosure (includes battery release latch mechanism, RJ45 cover, and screws) 763750-001
767368-001
Computer major components 17
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes screws) 767365-001
(2) Webcamera/microphone module (includes adhesive and screws)
For use in models without a touch screen 762521-001
For use in touch screen models 762545-001
(3) Raw display panel
35.56 cm (14.0 in), BrightView, HD, WLED, SVA flat display panel – non-touch screen
(includes screws)
35.56 cm (14.0 in), Antiglare, FHD, WLED, SVA slim display panel – non-touch screen
(includes screws)
35.56 cm (14.0 in), full high definition (FHD), WLED, SVA Antiglare slim display assembly –
touch screen (includes screws)
(4) Display Hinge Kit (includes left and right hinges and screws)
For use in models without a touch screen 767248-001
For use in touch screen models 767249-001
18 Chapter 3 Illustrated parts catalog
763566-001
767373-001
767374-001
Item Component Spare part number
(5) Antenna Kit (includes left and right wireless antenna cables and transceivers and screws)
For use in models without a touch screen 767237-001
For use in touch screen models 767238-001
(6) Display panel cable (includes webcamera/microphone module cable and screws)
For use in HD models without a touch screen 767244-001
For use in HD models with a touch screen 767245-001
For use in FHD models without a touch screen 767366-001
For use in FHD models with a touch screen 767367-001
(7) Display back cover (includes screws):
For use in models without a touch screen 763751-001
For use in touch screen models 767364-001
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
1.5 TB, 5400 rpm, 9.5 mm 747375-005
1 TB, 5400 rpm, 9.5 mm 778192-005
750 GB, 5400 rpm, 9.5 mm 778190-005
500 GB 5400 rpm 9.5 mm 778188-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
Hard Drive Hardware Kit, includes: 767247-001
Hard drive rubber bracket, left and right
Hard drive connector cable
(2) Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical
drive bezel and bracket):
767368-001
Mass storage devices 19
Miscellaneous parts
Component Spare part number
AC adapter:
45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM) 714657-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) 710413-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm, EM) 710414-001
Power cord (3 pin, black, 1.0 m):
For use in North America 755530-001
For use in Europe 755530-021
For use in India 755530-D61
For use in the People's Republic of China 755530-AA1
For use in South Korea 755530-AD1
For use in Taiwan 755530-AB1
For use in the United Kingdom and Singapore 755530-031
Screw Kit 763715-001
HDMI to VGA Adapter 701943-001
Sequential part number listing
Spare part number Description
675794-005 Qualcomm Atheros AR9485 802.11 bgn Wi-Fi Adapter
691740-001 4 GB memory module (PC3, 12800, 1600 MHz)
693374-005 8 GB memory module (PC3, 12800, 1600 MHz)
697917-001 RTC battery
701943-001 HDMI to VGA adapter
710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm)
710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
710414-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm, EM)
710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use with computer
models with Intel processors
714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM)
731999-005 Hard drive, 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm
732001-005 Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm
20 Chapter 3 Illustrated parts catalog
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