HP ENVY 14 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 798687-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Display ................................................................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Top ......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and fingerprint reader ......................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 18
Mass storage devices .......................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Sequential part number listing ........................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ....................................................................................................... 27
Packaging and transporting guidelines ......................................................................... 28
Workstation guidelines ................................................................................................... 28
Equipment guidelines ..................................................................................................... 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures ................................................................................................................. 30
Battery ............................................................................................................................................... 31
vii
Optical drive ...................................................................................................................................... 32
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 34
Component replacement procedures ................................................................................................................. 34
Display subcomponents (bezel, webcamera, panel) ........................................................................ 35
Top cover ........................................................................................................................................... 39
Hard drive .......................................................................................................................................... 43
Power button board .......................................................................................................................... 46
TouchPad button board .................................................................................................................... 47
Fingerprint reader ............................................................................................................................. 49
WLAN module .................................................................................................................................... 50
System board .................................................................................................................................... 52
RTC battery ........................................................................................................................................ 56
Memory module ................................................................................................................................ 57
Fan ..................................................................................................................................................... 58
Heat sink assembly ........................................................................................................................... 60
Power connector cable ...................................................................................................................... 63
Speakers ............................................................................................................................................ 64
Subwoofer ......................................................................................................................................... 65
Display assembly .............................................................................................................................. 66
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ 74
Starting Setup Utility (BIOS) ................................................................................................................................ 74
Updating the BIOS ................................................................................................................................................ 74
Determining the BIOS version ........................................................................................................... 74
Downloading a BIOS update .............................................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 76
8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ............................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 79
9 Specifications ............................................................................................................................................. 80
Computer specifications ...................................................................................................................................... 80
Display specifications .......................................................................................................................................... 81
viii
Hard drive specifications ..................................................................................................................................... 81
DVD±RW SuperMulti Double-Layer Combination Drive specifications .............................................................. 82
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media ............................................................................................................. 83
Restore and recovery .......................................................................................................................................... 84
Recovering using HP Recovery Manager .......................................................................................... 85
What you need to know .................................................................................................. 85
Using the HP Recovery partition (select models only) .................................................. 85
Using HP Recovery media to recover ............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select models only) .............................................................. 86
11 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 87
Creating backups ................................................................................................................................................. 87
Creating recovery media to recover the original system ................................................................. 87
What you need to know .................................................................................................. 87
Creating the recovery media ........................................................................ 88
Creating system restore points ........................................................................................................ 88
What you need to know .................................................................................................. 88
Creating a system restore point ..................................................................................... 88
Backing up system and personal information .................................................................................. 88
Tips for a successful backup ........................................................................................... 89
What you need to know .................................................................................................. 89
Creating a backup using Windows Backup and Restore ................................................ 89
Restore and recovery .......................................................................................................................................... 90
Restoring to a previous system restore point .................................................................................. 90
Restoring specific files ...................................................................................................................... 90
Restoring specific files using Windows Backup and Restore ......................................... 90
Recovering the original system using HP Recovery Manager .......................................................... 90
What you need to know .................................................................................................. 90
Recovering using HP Recovery partition (select models only) ...................................... 91
Recovering using the recovery media ............................................................................ 91
Changing the computer boot order .............................................................. 91
12 Power cord set requirements ...................................................................................................................... 93
Requirements for all countries ........................................................................................................................... 93
Requirements for specific countries and regions ............................................................................................... 94
ix
13 Recycling .................................................................................................................................................. 96
Index ............................................................................................................................................................. 97
x
1 Product description
Category Description
Product Name HP ENVY 14 Notebook PC
Processors Processors are attached to the system board.
Intel 5th generation processors:
Intel Core™ i7-5500U 2.4 GHz processor, SC turbo up to 3.0 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W)
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache, dual core, 15 W)
Intel 4th generation processors:
Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W)
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache, dual core, 15 W)
Chipset Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core processors
Graphics Internal graphics:
Intel HD Graphics 4400, for use with 4th Generation Intel Core processors
Switchable discrete graphics:
HD decode, DX11, and HDMI
Optimus
®
GPS (GPU Performance Scaling)
NVIDIA GeForce GTX 850M with up to 4096 MB of dedicated video memory (256 M x16 DDR3 900 MHz x 8
PCs, 1 GHz downgrade to 900 MHz), 128 bit
NVIDIA GeForce 840M with up to 2048 MB of dedicated video memory (256 M x16 DDR3 900 MHz x 4 PCs, 1
GHz downgrade to 900 MHz), 64 bit
Panel 35.56 cm (14 in), high-definition (HD), white light-emitting diode (WLED), BrightView (1366×768) flat
display, 3.6 mm, SVA, typical brightness: 200 cd/m
35.56 cm (14 in), HD, WLED, Antiglare (1366×768) flat display, 3.6 mm, SVA, typical brightness: 200 cd/m
(nits)
35.56 cm (14 in), FHD, WLED, Antiglare (1920x1080) slim display, 3.0 mm, typical brightness: 300 cd/m
(nits) – touch and non-touch
16:9 Ultra Wide Aspect Ratio
Memory Supports the following configurations:
●
16384 MB (8192 MB×2)
●
12288 MB (8192 MB×1+ 4096 MB×1)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Two SODIMM memory module slots
DDR3L-1600 MHz dual channel support
2
(nits)
2
2
1
Category Description
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use
the same bracket)
Supports the following hard drives:
●
1.5 TB, 5400 rpm, 9.5 mm
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
Serial ATA
HP 3D DriveGuard
Optical drive Supports DVD±RW Double-Layer SuperMulti Drive
Fixed, serial ATA, 9.5 mm tray load
Zero power optical drive
Audio and video Beats Audio
Dual speakers
Subwoofer
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, Mjpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction
software
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One half-size mini card slot for WLAN
Two WLAN antennas built into display assembly
Intel Widi support with Intel WLAN modules only
Compatible with Miracast-certified devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-aC 3160 802.11 ac 1x1 Wi-Fi + BT 4.0 combo adapter
●
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter
●
Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter
●
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
●
QCA 9565 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital
card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital eXtended Capacity (SDXC) Memory Card
2 Chapter 1 Product description
Category Description
Ports AC Smart Pin adapter plug (4.5 mm barrel)
Combination audio-out (stereo headphone)/audio-in (mono microphone)
RJ-45 (Ethernet)
USB 3.0 (3 ports)
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and auto detect for correct
output to wide-aspect versus standard aspect video
Keyboard/ pointing
devices
Full-size black Dura Coat island-style
Full-size black backlit painted island-style
HP ControlZone Trackpad
Multitouch gestures enabled
Supports Windows
®
8 Modern Trackpad Gestures
Power requirements Supports the following AC adapters:
●
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
●
90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, EM)
●
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●
4 cell battery - 48 Whr (3.2 AH)
●
4 cell battery - 41 Whr (2.8 AH)
Security Security cable lock
Fingerprint reader
HP SimplePass support
Operating system Preinstalled:
Windows 8.1 Standard, 64 bit
Windows 8.1 Professional, 64 bit
Ubuntu Linux
Serviceability End-user replaceable parts:
AC adapter
Battery
Optical drive
3
2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
4 Chapter 2 External component identification
Right side
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4)
(5) Optical drive Depending on your computer model, reads an optical disc or
(6) Optical drive eject button Releases the disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right side 5
Left side
Component Description
(1)
(2) AC adapter light
(3)
(4) Vents (2) Enable airflow to cool internal components.
(5)
(6)
Power connector Connects an AC adapter.
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
RJ-45 (network) jack Connects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(7)
(8)
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
Memory card reader Reads optional memory cards that store, manage, share, or
6 Chapter 2 External component identification
external drive, printer, scanner or USB hub.
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Top
TouchPad
Component Description
(1) Left control zone Textured area that allows you to perform additional gestures.
(2) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
(5) Right control zone Textured area that allows you to perform additional gestures.
Top 7
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
Power light
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
8 Chapter 2 External component identification
Buttons, speakers, and fingerprint reader
Component Description
(1)
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
logon.
Top 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, or on select models, the b key or
the spacebar.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
10 Chapter 2 External component identification
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3) Vents (4) Enable airflow to cool internal components.
(4)
Battery lock Locks the battery in the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Battery release latch Releases the battery.
Bottom 11
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of the following places depending on
your computer model: affixed to the bottom of the computer or located in the battery bay.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
Labels on page 12 for details.
Computer major components 13
Item Component Spare part number
(1) Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView
Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare
This display assembly is spared at the subcomponent level only. For more display
assembly spare part information, see
Display assembly on page 66.
(2) Top cover (includes keyboard and cable):
Backlit keyboard and black finish for use in:
Black finish for use in:
(3) TouchPad button board (includes cable) 767369-001
●
Latin America 786464-161
●
South Korea 786464-AD1
●
Taiwan 786464-AB1
●
United States 786464-001
●
Latin America 767376-161
●
South Korea 767376-AD1
●
Taiwan 767376-AB1
●
United States 767376-001
Display assembly subcomponents on page 18 and
(4) System board (includes replacement thermal material):
For computer models equipped with Intel processors and UMA graphics
5th generation
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Ubuntu Linux in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Standard in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Professional in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Ubuntu Linux in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Standard in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,
15 W) for use with Windows Professional in models with FHD displays
4th generation
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard
782300-001
782300-501
782300-601
797197-001
797197-501
797197-601
763747-001
763747-501
Intel Core i5-4210U 1.9 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional
14 Chapter 3 Illustrated parts catalog
763747-601
Item Component Spare part number
For computer models equipped with Intel processors and discrete graphics
5th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz
processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and HD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and HD panel
782304-001
782304-501
782304-601
782303-001
782303-501
782303-601
782302-001
782302-501
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Standard and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz
processor, SC turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows
Professional and HD panel
4th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD
panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz
processor, SC turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and
FHD panel
782302-601
782301-001
782301-501
782301-601
768005-001
768005-501
768005-601
Computer major components 15
Item Component Spare part number
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and
FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Professional and FHD panel
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz
processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional
781103-001
781103-501
781103-601
781102-001
781102-501
781102-601
763749-001
763749-501
763749-601
(5) Heat sink assembly for use only on computer models equipped with UMA graphics
(includes replacement thermal material)
(6) Subwoofer 767375-001
(7) Memory modules (2), (PC3L, 12800, 1600 MHz):
4 GB memory module 691740-005
8 GB memory module 693374-005
(8) Heat sink assembly for use only on computer models equipped with switchable discrete
graphics (includes replacement thermal material)
(9) RTC battery 697917-001
(10) Fan 763700-001
(11) WLAN module:
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on
computer models equipped with Intel processors
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter, for use only
on computer models equipped with Intel processors
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter 675794-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784638-005
(12) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
763701-001
763703-001
753076-005
710662-005
1.5 TB, 5400 rpm, 9.5 mm 747375-005
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
1 TB, 5400 rpm, 9.5 mm 778192-005
750 GB, 5400 rpm, 9.5 mm 778190-005
500 GB 5400 rpm 9.5 mm 778188-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
Hard Drive Hardware Kit, includes: 767247-001
Hard drive rubber bracket, left and right
Hard drive connector cable
(13) Speakers (includes speaker cables and rubber isolators) 767262-001
(14) USB/audio board (includes cable) 767370-001
(15) Fingerprint reader (includes cable and bracket) 763711-001
(16) Rear corner covers are available with the plastics kit, spare part number 767371-001.
(17) Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical
drive bezel and bracket)
(18) Power connector cable (includes bracket) 767246-001
(19) Battery
4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001
4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001
(20) Base enclosure (includes battery release latch mechanism, RJ45 cover, and screws) 763750-001
767368-001
Computer major components 17
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes screws) 767365-001
(2) Webcamera/microphone module (includes adhesive and screws)
For use in models without a touch screen 762521-001
For use in touch screen models 762545-001
(3) Raw display panel
35.56 cm (14.0 in), BrightView, HD, WLED, SVA flat display panel – non-touch screen
(includes screws)
35.56 cm (14.0 in), Antiglare, FHD, WLED, SVA slim display panel – non-touch screen
(includes screws)
35.56 cm (14.0 in), full high definition (FHD), WLED, SVA Antiglare slim display assembly –
touch screen (includes screws)
(4) Display Hinge Kit (includes left and right hinges and screws)
For use in models without a touch screen 767248-001
For use in touch screen models 767249-001
18 Chapter 3 Illustrated parts catalog
763566-001
767373-001
767374-001
Item Component Spare part number
(5) Antenna Kit (includes left and right wireless antenna cables and transceivers and screws)
For use in models without a touch screen 767237-001
For use in touch screen models 767238-001
(6) Display panel cable (includes webcamera/microphone module cable and screws)
For use in HD models without a touch screen 767244-001
For use in HD models with a touch screen 767245-001
For use in FHD models without a touch screen 767366-001
For use in FHD models with a touch screen 767367-001
(7) Display back cover (includes screws):
For use in models without a touch screen 763751-001
For use in touch screen models 767364-001
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
1.5 TB, 5400 rpm, 9.5 mm 747375-005
1 TB, 5400 rpm, 9.5 mm 778192-005
750 GB, 5400 rpm, 9.5 mm 778190-005
500 GB 5400 rpm 9.5 mm 778188-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
Hard Drive Hardware Kit, includes: 767247-001
Hard drive rubber bracket, left and right
Hard drive connector cable
(2) Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical
drive bezel and bracket):
767368-001
Mass storage devices 19
Miscellaneous parts
Component Spare part number
AC adapter:
45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM) 714657-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) 710413-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm, EM) 710414-001
Power cord (3 pin, black, 1.0 m):
For use in North America 755530-001
For use in Europe 755530-021
For use in India 755530-D61
For use in the People's Republic of China 755530-AA1
For use in South Korea 755530-AD1
For use in Taiwan 755530-AB1
For use in the United Kingdom and Singapore 755530-031
Screw Kit 763715-001
HDMI to VGA Adapter 701943-001
Sequential part number listing
Spare part number Description
675794-005 Qualcomm Atheros AR9485 802.11 bgn Wi-Fi Adapter
691740-001 4 GB memory module (PC3, 12800, 1600 MHz)
693374-005 8 GB memory module (PC3, 12800, 1600 MHz)
697917-001 RTC battery
701943-001 HDMI to VGA adapter
710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm)
710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
710414-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm, EM)
710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use with computer
models with Intel processors
714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM)
731999-005 Hard drive, 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm
732001-005 Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm
20 Chapter 3 Illustrated parts catalog
Spare part number Description
741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim
747375-005 Hard drive, 1.5 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm
753076-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 HMC combo adapter
755530-001 Power cord for use in North America (3 pin, black, 1.0 m)
755530-021 Power cord for use in Europe (3 pin, black, 1.0 m), for use with computer models with Intel processors
755530-031 Power cord for use in the United Kingdom and Singapore (3 pin, black, 1.0 m), for use with computer
models with Intel processors
755530-AA1 Power cord for use in People’s Republic of China (3 pin, black, 1.0 m), for use with computer models with
Intel processors
755530-AB1 Power cord for use in Taiwan (3 pin, black, 1.0 m), for use with computer models with Intel processors
755530-AD1 Power cord for use in South Korea (3 pin, black, 1.0 m), for use with computer models with Intel
processors
755530-D61 Power cord for use in India (3 pin, black, 1.0 m), for use with computer models with Intel processors
756743-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery
756745-001 4 cell, 48 Whr, 3.2 Ah, Li-ion battery
762521-001 Webcamera/microphone module for use in models without a touch screen (includes adhesive)
762545-001 Webcamera/microphone module for use in touch screen models (includes adhesive)
763566-001 Raw display panel, 35.56 cm (14 in), WLED, HD, BrightView, flat – non-touch screen
763700-001 Fan
763701-001 Heat sink for use only on computer models equipped with Intel processors and UMA graphics, 19 W
763703-001 Heat sink for use only on computer models equipped with Intel processors and switchable discrete
graphics, 19 W
763711-001 Fingerprint reader (includes bracket and cable)
763715-001 Screw kit
763747-001 System board for use with computer models with UMA graphics, Intel Core i5-4210U 1.7 GHz processor,
SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux (includes replacement
thermal material)
763747-501 System board for use with computer models with UMA graphics, Intel Core i5-4210U 1.7 GHz processor,
SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard (includes replacement
thermal material)
763747-601 System board for use with computer models with UMA graphics, Intel Core i5-4210U 1.7 GHz processor,
SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional (includes replacement
thermal material)
763749-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 840M 2
GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Ubuntu Linux (includes replacement thermal material)
763749-501 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 840M 2
GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Standard (includes replacement thermal material)
Sequential part number listing 21
Spare part number Description
763749-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce 840M 2
GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Professional (includes replacement thermal material)
763750-001 Base enclosure
763751-001 Display back cover for use in models without a touch screen
767237-001 Antenna Kit for use in models without a touch screen (includes left and right wireless antenna cables and
transceivers and screws)
767238-001 Antenna Kit for use in touch screen models (includes left and right wireless antenna cables and
transceivers and screws)
767244-001 Display panel cable for use in HD models without a touch screen (includes webcamera/microphone
module cable and screws)
767245-001 Display panel cable for use in HD models with a touch screen (includes webcamera/microphone module
cable and screws)
767246-001 Power connector cable (includes bracket)
767247-001 Hard Drive Hardware Kit (includes left and right hard drive rubber brackets and hard drive connector
cable)
767248-001 Display Hinge Kit for use in models without a touch screen (includes left and right hinges and screws)
767249-001 Display Hinge Kit for use in touch screen models (includes left and right hinges and screws)
767254-001 Power button board (includes cable)
767260-001 Rubber Kit (includes base rear rubber)
767262-001 Speakers (include speaker cable)
767364-001 Display back cover for use in touch screen models
767365-001 Display bezel (includes 2 rubber screw covers and rubber bumpers)
767366-001 Display panel cable for use in FHD models without a touch screen (includes webcamera/microphone
module cable and screws)
767367-001 Display panel cable for use in FHD models with a touch screen (includes webcamera/microphone module
cable and screws)
767368-001 Optical drive, DVD±RW Double-Layer SuperMulti Drive, (includes bezel and bracket)
767369-001 TouchPad button board (includes cable)
767370-001 USB/audio board (includes cable)
767371-001 Plastics Kit (includes left and right rear corner covers)
767373-001 35.56 cm (14 in), WLED, FHD, Antiglare, slim – non-touch screen
767374-001 Raw display panel, 35.56 cm (14.0 in), full high definition (FHD), WLED, SVA Antiglare, slim – touch screen
767375-001 Subwoofer (includes cable)
767376-001 Top cover in black finish for use in the United States (includes keyboard and keyboard cable)
767376-161 Top cover in black finish for use in Latin America (includes keyboard and keyboard cable)
767376-AB1 Top cover in black finish for use in Taiwan (includes keyboard and keyboard cable) for use with computer
models with Intel processors
22 Chapter 3 Illustrated parts catalog
Spare part number Description
767376-AD1 Top cover in black finish for use in South Korea (includes keyboard and keyboard cable) for use with
computer models with Intel processors
768005-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC turbo (4 MB L3 cache, dual
core, 15 W) for use with Ubuntu Linux and FHD panel (includes replacement thermal material)
768005-501 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC turbo (4 MB L3 cache, dual
core, 15 W) for use with Windows Standard and FHD panel (includes replacement thermal material)
768005-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC turbo (4 MB L3 cache, dual
core, 15 W) for use with Windows Professional and FHD panel (includes replacement thermal material)
778188-005 500 GB, 5400 rpm hard drive (SATA, 9.5 mm, does not include hard drive rubber bracket, hard drive
connector cable, or screws)
NOTE: The hard drive rubber bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 767247-001.
778190-005 750 GB, 5400 rpm hard drive (SATA, 9.5 mm, does not include hard drive rubber bracket, hard drive
connector cable, or screws)
NOTE: The hard drive rubber bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 767247-001.
778192-005 1 TB, 5400 rpm hard drive (SATA, 9.5 mm, does not include hard drive rubber bracket, hard drive
connector cable, or screws)
NOTE: The hard drive rubber bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 767247-001.
781102-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Ubuntu Linux (includes replacement thermal material)
781102-501 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Standard (includes replacement thermal material)
781102-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Professional (includes replacement thermal material)
781103-001 System board for use with computer models with switchable discrete graphics, NVIDIA GeForceGTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Ubuntu Linux and FHD panel (includes replacement thermal material)
781103-501 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Standard and FHD panel (includes replacement thermal material)
781103-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M
4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual
core, 15 W) for use with Windows Professional and FHD panel (includes replacement thermal material)
782300-001 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux in models with HD displays
782300-501 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard in models with HD displays
782300-601 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional in models with HD displays
Sequential part number listing 23
Spare part number Description
782301-001 NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel
782301-501 NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel
782301-601 NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel
782302-001 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel
782302-501 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel
782302-601 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel
782303-001 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
782303-501 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
782303-601 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
782304-001 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
782304-501 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
782304-601 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
786464-001 Top cover with backlit keyboard in black finish for use in the United States (includes keyboard and
keyboard cable)
786464-161 Top cover with backlit keyboard in black finish for use in Latin America (includes keyboard and keyboard
cable)
786464-AB1 Top cover with backlit keyboard in black finish for use in Taiwan (includes keyboard and keyboard cable)
for use with computer models with Intel processors
786464-AD1 Top cover with backlit keyboard in black finish for use in South Korea (includes keyboard and keyboard
cable) for use with computer models with Intel processors
797197-001 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux in models with FHD displays
797197-501 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard in models with FHD displays
797197-601 Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional in models with FHD displays
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Tools required 25
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
26 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 27
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 29
5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There may be as many as five screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
Labels on page 12 for details.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001
4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Firmly slide the battery lock latch (1) to unlock the battery and slide the battery release latch (2) to
release the battery.
3. Slide the battery (3) up and then out from the middle (4) to remove it from the computer.
Reverse this procedure to insert the battery.
Component replacement procedures 31
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description Spare part number
SuperMulti DVD±R/RW Double-Layer Drive 767368-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 31).
Remove the optical drive:
1. Using a small Phillips screwdriver, remove the Phillips M2.5×6.5 screw that secures the optical drive to
the computer (1).
2. Pull the tray (2) out from the front until the optical drive is completely removed from the computer.
If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel
toward you.
1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the
bezel (3).
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 33
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There may be as many as 51 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Labels on page 12 for details.
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display subcomponents (bezel, webcamera, panel)
This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.
To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See
its entirety.
Description Spare part number
Display bezel for use in models without a touch screen (includes screws) 767365-001
Raw display panel, 35.56 cm (14 in), WLED, HD, BrightView, flat for use in models without a touch screen 763566-001
Display assembly on page 66 for more information about removing the display assembly in
Raw display panel, 35.56 cm (14 in), FHD, WLED, SVA, Antiglare slim for use in models without a touch
screen
Webcamera/microphone module for use in models without a touch screen 762521-001
Webcamera/microphone module for use in touch screen models 762545-001
767373-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement
Before removing the display panel, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 31).
Remove the panel:
If it is necessary to replace the display bezel:
1. Remove the plastic screw covers (1) and the two Phillips M2.5×3.0 screws (2) that secure the display
bezel to the display assembly.
2. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of
the display bezel until the bezel disengages from the display enclosure.
Component replacement procedures 35
b. Remove the display bezel (6).
c. Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2).
d. Carefully move the display panel (1) to the keyboard.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
e. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove
it.
3. To remove the webcamera/microphone module:
a. Position the display assembly with the top edge toward you.
b. Disconnect the cable (1) from the module.
Component replacement procedures 37
c. Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2).
Reverse this procedure to replace the display assembly subcomponents.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
NOTE: The top cover spare part kit includes the keyboard and cable.
Description Spare part number
Top cover in black finish (includes keyboard and keyboard cable):
For use in the United States 767376-001
For use in Latin America 767376-161
For use in Taiwan 767376-AB1
For use in South Korea 767376-AD1
Top cover with backlit keyboard in black finish (includes keyboard and keyboard cable):
For use in the United States 786464-001
For use in Latin America 786464-161
For use in Taiwan 786464-AB1
For use in South Korea 786464-AD1
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement
Before removing the top cover, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
▲
Optical drive (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Remove the top cover:
1. Close the display and turn the computer upside down.
Component replacement procedures 39
2. Pry the feet up to remove the adhesive that secures them to the computer.
3. Remove the two Phillips M2.5x1.5 screws that secure the rear corner covers (1). Remove the rear corner
covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767371-001.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the eight Phillips M2.5×4.0 screws that secure the top cover to the base enclosure.
5. Remove the three Phillips PM4.5×2.0 broad head screws (1) in the optical drive bay that secure the top
cover to the computer.
6. Remove the two Phillips M2.5x4.0 screws (2) in the corners that secure the top cover to the computer.
7. Remove the three Phillips PM2.5×4.0 screws (3) in the battery bay that secure the top cover to the
computer.
8. Turn the computer over and open the display.
9. Gently pull on the lower left corner (1) and lift around the edges of the top cover.
Component replacement procedures 41
10. Disconnect the power button cable (2), the fingerprint reader cable (3), the keyboard cable (4) and the
TouchPad cable (5). Lift to remove the top cover (6).
When replacing the top cover, be sure that the following components are removed from the defective top
cover and installed on the replacement top cover:
●
Power button board and cable (see
●
Touchpad button board (includes cable and buttons), (see
●
Fingerprint reader (includes bracket and cable), (see
Power button board on page 46)
TouchPad button board on page 47)
Fingerprint reader on page 49)
Reverse this procedure to install the top cover.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector
cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number
767247-001.
Description Spare part number
500 GB, 5400 rpm, 9.5 mm 778188-005
750 GB, 5400 rpm, 9.5 mm 778190-005
1 TB, 5400 rpm, 9.5 mm 778192-005
1.5 TB, 5400 rpm, 9.5 mm 747375-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
the computer on, and then shut it down through the operating system.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Remove the hard drive:
1. Disconnect the USB/audio cable (1) by flipping open the connector and lifting the cable. Lift up front of
the USB/audio board (2), and then remove the USB/audio board (3). The USB/audio board spare part
number is 767370-001.
Component replacement procedures 43
2. Disconnect the hard drive cable from the system board (1).
3. Lift up the front of the hard drive (2), and then remove the hard drive (3).
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Disconnect the hard drive cable connector from the hard drive (1).
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the brackets (2) from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 45
Power button board
Description Spare part number
Power button board (includes cable) 767254-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Phillips PM4.5×2 broadhead screw (1) that secures the power button board to
the top cover.
3. Remove the power button board (2) with cable (the cable was disconnected from the system board
when removing the top cover).
Reverse this procedure to install the power button board.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Description Spare part number
TouchPad button board (includes cable) 767369-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the two Phillips PM4.5x2.0 broadhead screws (1) that secure the TouchPad button board
bracket to the top cover.
3. Remove the TouchPad button board, carefully lifting the cable through the top cover (2) (the cable was
disconnected from the system board when removing the top cover).
Component replacement procedures 47
4. Remove the TouchPad button board (3).
Reverse this procedure to install the TouchPad button board.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader
Description Spare part number
Fingerprint reader (includes bracket and cable) 763711-001
Before removing the fingerprint reader, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Remove the fingerprint reader:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Phillips PM4.5x2.0 broadhead screw (1) that secures the fingerprint reader bracket to the
top cover. Remove the bracket (2), and then remove the fingerprint reader (3) (the cable was
disconnected from the system board when removing the top cover).
Reverse this procedure to install the fingerprint reader.
Component replacement procedures 49
WLAN module
Description Spare part number
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 HMC combo adapter 753076-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter 675794-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784638-005
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Remove the WLAN module:
1. Remove the antenna cables from the WLAN module (1).
2. Remove the Phillips M2.5x4.0 screw (2).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the WLAN module toward the display (3). Remove the WLAN module.
Reverse this procedure to install the WLAN module.
Component replacement procedures 51
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
For computer models equipped with Intel processors and UMA graphics
5th generation
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional in models with HD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Ubuntu Linux in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Standard in models with FHD displays
Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use
with Windows Professional in models with FHD displays
4th generation
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu
Linux
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Standard
Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows
Professional
For computer models equipped with Intel processors and switchable discrete graphics
782300-001
782300-501
782300-601
797197-001
797197-501
797197-601
763747-001
763747-501
763747-601
5th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-5500U 2.4 GHz processor, SC
turbo up to 3.06 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
782304-001
782304-501
782304-601
782303-001
782303-501
782303-601
782302-001
782302-501
Description Spare part number
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and HD panel
NVIDIA GeForce GTX 840M 2 GB dedicated video memory and Intel Core i5-5200U 2.2 GHz processor, SC
turbo up to 2.7 GHz (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and HD panel
4th generation
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC
turbo (4 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC
turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-4510U 2.0 GHz processor, SC
turbo (4 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional and FHD panel
782302-601
782301-001
782301-501
782301-601
768005-001
768005-501
768005-601
781103-001
781103-501
781103-601
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard
NVIDIA GeForce 840M 2 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC
turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional
781102-001
781102-501
781102-601
763749-001
763749-501
763749-601
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 31), and then remove the following components:
Component replacement procedures 53
a. Optical drive (see Optical drive on page 32)
b. Top cover (see
c. Power connector cable (see
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
Hard drive connector cable
●
RTC battery (see
●
Memory modules (see
●
Fan (see
●
Heat sink assembly (see
Remove the system board:
1. Disconnect the following cables from the system board:
●
●
●
●
●
Fan on page 58)
Display panel cable (1)
Speaker cable (2)
Hard drive cable (3)
USB/audio board cable (4)
Subwoofer cable (5).
Top cover on page 39)
Power connector cable on page 63)
RTC battery on page 56)
Memory module on page 57)
Heat sink assembly on page 60)
2. Remove the five Phillips M2.5x4.0 screws (1) that secure the system board to the base enclosure.
3. Lift the right side of the system board (2) until it rests at an angle.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 55
RTC battery
Description Spare part number
RTC battery 697917-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
the computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
c. Power connector cable (see
d. System board (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
Remove the RTC battery:
1. Turn the system board upside down, with the front toward you.
2. Use a flat-bladed, non-metallic tool (1) to release the RTC battery from the socket on the system board.
The battery is spring loaded and will pop up.
3. Remove the RTC battery (2).
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign
faces up.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Description Spare part number
4 GB memory module (PC3, 12800, 1600 MHz) 691740-005
8 GB memory module (PC3, 12800, 1600 MHz) 693374-005
NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and
update the BIOS if needed. For Windows operating systems, see
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Updating the BIOS on page 74.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
c. Power connector cable (see
d. System board (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
Remove the memory module, located on the bottom of the system board:
NOTE: Note the location of the memory module you are removing. If you are replacing it, install the new
memory module in the same slot.
1. Spread the two retaining tabs (1) on each side of the memory module slot to release
the memory module. (The memory module tilts up.)
Component replacement procedures 57
2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle.
Reverse this procedure to install the memory module.
Fan
Description Spare part number
Fan 763700-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
b. Top cover (see
c. Power connector cable (see
d. System board (see
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the fan:
1. Turn the system board upside down, with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Remove the Phillips P2.5x4.0 screw (2) that secures the fan to the system board.
4. Remove the fan (3) from the system board.
Reverse this procedure to install the fan.
Component replacement procedures 59
Heat sink assembly
Description Spare part number
Heat sink for use only on computer models equipped with Intel processors and UMA graphics 19 W 763701-001
Heat sink for use only on computer models equipped with Intel processors and switchable
discrete graphics 19 W
763703-001
Before removing the heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
c. Power connector cable (see
d. System board (see
e. Fan (see
Fan on page 58)
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
Remove the heat sink assembly:
1. Turn the system board upside down, with the front toward you.
NOTE: Steps 2 through 4 apply to computer models equipped with switchable discrete graphics. See
steps 5 through 7 for heat sink assembly removal information for computer models equipped with UMA
graphics.
2. Remove the four Phillips M2.5x4.0 screws (1) and the three Phillips PM2.5x4.0 screws (2) that secure
the heat sink assembly to the system board.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the heat sink assembly (3) from the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly
and the system board components, it may be necessary to move the heat sink assembly from side to
side to detach it.
4. Remove the thermal material. The thermal material must be thoroughly cleaned from the surfaces of
the heat sink assembly and the system board components each time the heat sink assembly is
removed. Replacement thermal material is included with the heat sink assembly and system board
spare part kits.
●
Thermal paste is used on the processor (1) and the heat sink assembly section (2) that services it
●
Thermal paste is used on the graphics subsystem chip (3) and the heat sink assembly section (4)
that services it
Reverse this procedure to install the heat sink assembly on computer models equipped with switchable
discrete graphics.
5. Remove the four Phillips PM2.5x4.0 screws (1) that secure the heat sink assembly to the system board.
Component replacement procedures 61
6. Remove the heat sink assembly (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly
and system board components, it may be necessary to move the heat sink assembly from side to side to
detach it.
7. Remove the thermal material. The thermal material must be thoroughly cleaned from the surfaces of
the heat sink assembly and the system board components each time the heat sink assembly is
removed. Replacement thermal material is included with the heat sink assembly and system board
spare part kits. Thermal paste is used on the processor (1) and the heat sink assembly section (2) that
services it.
Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Description Spare part number
Power connector cable (includes bracket) 767246-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Remove the power connector board:
1. Turn the system board upside down, with the front toward you.
2. Remove the two Phillips P2.5x4.0 screws from the power bracket (1).
3. Remove the power bracket (2).
4. Release the power connector from the clip built into the system board (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures 63
Speakers
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Description Spare part number
Speakers 767262-001
the computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
c. Power connector cable (see
d. System board (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
Remove the speakers:
▲
Lift the speaker cable (1) and then remove the speakers (2).
NOTE: The speaker connection cable was removed when removing the system board.
Reverse this procedure to install the speakers.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Subwoofer
Description Spare part number
Subwoofer 767375-001
Before removing the subwoofer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
the computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
c. Power connector cable (see
d. System board (see
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
Power connector cable on page 63)
System board on page 52)
Remove the subwoofer:
▲
Remove the two Phillips PM2.5×4.0 screws (1) and then remove the subwoofer (2).
NOTE: The subwoofer connection cable was removed when removing the system board.
Reverse this procedure to install the subwoofer.
Component replacement procedures 65
Display assembly
This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.
If you only need to remove the display bezel, webcamera/microphone module, or display panel, you do not
need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam,
panel) on page 34 for more information about removing the display subcomponents that do not require that
you remove the entire display assembly from the computer.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Top cover (see
Remove the display assembly:
1. Disconnect the display cable (1) by flipping open the connector and lifting the cable.
2. Release the wireless antenna cables from the clips (2) built into the base enclosure.
3. Remove the three Phillips PM2.5×4.0 screws (3) that secure the display assembly to the base enclosure.
Battery on page 31), and then remove the following components:
Optical drive on page 32)
Top cover on page 39)
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the display assembly (4).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the bezel on non-touch screen models:
The display bezel for non-touch models is available using spare part number 767365-001.
a. Remove the plastic screw covers (1) and the two Phillips M2.5×3.0 screws (2) that secure
the display bezel to the display assembly.
b. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of
the display bezel until the bezel disengages from the display enclosure.
Component replacement procedures 67
c. Remove the display bezel (6).
2. To remove the bezel on touch screen models:
a. Lift to separate and then rotate the top of the display bezel upward (1).
b. Remove the display bezel from the display enclosure (2).
3. If it is necessary to remove the display panel from non-touch models:
The display panel is available using the following spare part numbers:
763566-001: HD non-touch screen models
767373-001: FHD non-touch screen models
767374-001: FHD touch screen models
a. Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2).
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Carefully move the display panel (1) to the keyboard.
c. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove
it.
Component replacement procedures 69
4. If it is necessary to replace the webcamera/microphone module:
The webcam is available using spare part number 762521-001 for non-touch models and 767545-001
for touch models.
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone
module. (The webcamera/microphone module cable is part of the display panel cable.)
b. Detach the webcamera/microphone module (2) from the display back cover.
5. If it is necessary to replace the hinges:
The hinges are available using spare part number 767248-001 for non-touch models.
a. Remove the two top screws (1) from the display hinges.
b. Remove the four bottom screws (2) from the display hinges.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the hinges (3) from the display enclosure.
6. If it is necessary to replace the hinges on a touch panel:
The hinges are available using spare part number 767249-001 for touch models.
a. Remove the four top screws (1) from the display hinges.
b. Remove the four bottom screws (2) from the display hinges.
c. Remove the hinges (3) from the display enclosure.
7. If it is necessary to replace the display panel cable:
The display panel cable is available using the following spare part numbers:
767244-001: HD non-touch screen models
767245-001: HD touch screen models
767366-001: FHD non-touch screen models
Component replacement procedures 71
767367-001: FHD touch screen models
a. Release the display panel cable from the clips (1) and routing channel built into the
display enclosure.
b. Carefully release the cable from the channel guides, and remove the display panel cable (2).
8. If it is necessary to replace the wireless antenna cables and transceivers:
The antennas are available using spare part number 767237-001 for non-touch models and
767238-001 for touch models.
a. Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are attached to the display back cover with double-sided tape.)
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the wireless antenna cables and transceivers (2).
9. If it is necessary to replace the wireless antenna cables and transceivers on a touch panel:
a. Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are attached to the display back cover with double-sided tape.)
b. Remove the wireless antenna cables and transceivers (2).
Reverse this procedure to install the display assembly.
Component replacement procedures 73
7 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI) in Windows 8.1
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS) on page 74).
74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
Using HP PC Hardware Diagnostics (UEFI) 75
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 76.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to
http://hp.com/go/techcenter/pcdiags.
http://www.hp.com.
Downloading
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
76 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1
8 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI) in Windows 7
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Starting Setup Utility (BIOS) 77
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.
Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 76.
Downloading
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
78 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
http://hp.com/go/techcenter/pcdiags.
http://www.hp.com.
– or –
Click Find Now to let HP automatically detect your product.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 79
9 Specifications
Computer specifications
Metric U.S.
Dimensions:
Width 34.60 cm 13.62 in
Depth 24.60 cm ≤ 9.68 in
Height 2.55 cm (TouchSmart), 2.445 cm
(Non-touch)
Weight:
For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs
For computer models with flat display panels and Intel
processors
For TouchSmart computer models with AMD processors 2.10 kg 4.61 lbs
For computer models with flat display panels and AMD
processors
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
2.03 kg 4.48 lbs
2.00 kg 4.41 lbs
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
≤ 1.00 in (TouchSmart), 0.96 in
(Non-touch)
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
80 Chapter 9 Specifications
Metric U.S.
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
Display specifications
Metric U.S.
Dimensions
Width 32.4 cm 12.8 in
Height 19.3 cm 7.6 in
Diagonal 35.56 cm 14.0 in
Number of colors 262K (6 bit)
Contrast ratio 500:1 (typical)
Brightness
Backlight WLED
Total power consumption 3.2 W (max)
200 cd/m
2
(nits) (typical)
Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical)
Hard drive specifications
1 TB* 750 GB* 500 GB*
Dimensions
Height 9.5 mm 9.5 mm 7 mm
Width 70 mm 70 mm 70 mm
Weight 107 g max 107 g max 107 g max
Interface type SATA SATA SATA
Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.0 ms 1.5 ms
Average 11.0 ms 14.0 ms 12.0 ms
Maximum 22.0 ms 24.0 ms 22.0 ms
Logical blocks 1,953,525,168 1,465,128,359 976,752,240
Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm
Operating temperature 5°C to 55°C (41°F to 131°F)
Display specifications 81
1 TB* 750 GB* 500 GB*
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
DVD±RW SuperMulti Double-Layer Combination Drive specifications
Applicable disc
Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
Random access time
DVD < 230 ms
CD < 175 ms
Cache buffer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
82 Chapter 9 Specifications
10 Backing up, restoring, and recovering in
Windows 8.1
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
Creating HP Recovery media on page 83.
See
2. Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
Creating recovery media and backups 83
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
http://www.hp.com/support, select your country or region, and
If you ever need to recover the system, see
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see
on page 85. If you have not already created recovery media, see Creating HP Recovery media
on page 83.
Recovering using HP Recovery Manager on page 85.
Recovering using HP Recovery Manager on page 85.
Recovering using HP Recovery Manager
84 Chapter 10 Backing up, restoring, and recovering in Windows 8.1
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 85.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.
Recovering using HP
For more information, see
Removing the HP Recovery partition (select models only) on page 86.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see
Using HP Recovery media, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
Creating HP Recovery media on page 83.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see
●
To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see
●
If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you wish to retain.
Creating HP Recovery media on page 83.
Creating HP Recovery media on page 83.
http://www.hp.com/support, select your country or region, and
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
Restore and recovery 85
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See
3. Follow the on-screen instructions.
Changing the computer boot order on page 86.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Creating HP Recovery media on page 83.
86 Chapter 10 Backing up, restoring, and recovering in Windows 8.1
11 Backing up, restoring, and recovering in
Windows 7
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working
computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal files, create a backup of your system and personal
information.
Creating recovery media to recover the original system
After you successfully set up the computer, you should create recovery discs or a recovery flash drive using
HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system
recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system,
and then configures the settings for the default programs.
What you need to know
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in
a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
●
If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your
computer from the HP website. If you use an external optical drive, it must be connected directly to a
USB port on the computer, not to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
Store the recovery media in a safe location, separate from the computer.
●
If necessary, you can exit the program before you have finished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.
Creating backups 87
Creating the recovery media
1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the
action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see
Recovering the original system using HP Recovery Manager on page 90.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A restore point contains information such as registry settings that Windows uses. Restoring to
a previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since the last
restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.
What you need to know
●
If you restore to a restore point and then change your mind, you can undo the restoration.
●
You should create system restore points:
◦
Before you add or change software or hardware
◦
Periodically, whenever the computer is running normally
●
System Restore also saves shadow copies of files that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.
Creating a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see
Restoring to a previous system restore point on page 90.
Backing up system and personal information
Your computer stores information that is important to you, such as files, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your files depends on how recent your backup is. As you add new
software and data files, you should create backups on a regular basis.
88 Chapter 11 Backing up, restoring, and recovering in Windows 7
Tips for a successful backup
●
Number backup discs before inserting them into the optical drive.
●
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4. Save and print the document.
What you need to know
●
You can back up your information to an optional external hard drive, a flash drive, a network drive, or
discs.
●
Connect the computer to AC power during backups.
●
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
●
Verify the amount of free space on your backup storage device before you back up.
●
You should back up:
◦
Before adding or changing software or hardware.
◦
Before the computer is repaired or restored.
◦
On a regular schedule to be sure you have recent copies of personal information.
◦
After you add many files—for example, if you saved videos from a birthday party.
◦
Before using antivirus software to remove a malicious program.
◦
After adding information that is hard to replace, such as pictures, videos, music, project files, or
data records.
Creating a backup using Windows Backup and Restore
Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specific files using Windows Backup and Restore on page 90.
Creating backups 89
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
Restoring specific files
If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specific files that you
have backed up before.
Restoring specific files using Windows Backup and Restore
Windows allows you to restore files that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager
HP Recovery Manager software allows you to repair or recover the computer to its original factory state.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the disc provided by the manufacturer.
●
A system recovery should be used as a final attempt to correct computer issues. If you have not already
tried restore points (see
Restoring specific files on page 90), try them before using HP Recovery Manager to recover your
(see
system.
●
A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.
Restoring to a previous system restore point on page 90) and partial restores
90 Chapter 11 Backing up, restoring, and recovering in Windows 7
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