HP 7830 User Guide

HP ENVY Photo 7800 All-in-One series

Table of contents

1 How do I? ...................................................................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Accessibility ............................................................................................................................................................ 3

HP EcoSolutions (HP and the Environment) .......................................................................................................... 4

Printer parts ........................................................................................................................................................... 8

Control panel and status lights ........................................................................................................................... 11

Paper basics ......................................................................................................................................................... 15

Load paper ........................................................................................................................................................... 18

Load original ........................................................................................................................................................ 24

Update the printer ............................................................................................................................................... 25

Open the HP printer software (Windows) ............................................................................................................ 26

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 27

Turn the printer o .............................................................................................................................................. 28

3 Print ........................................................................................................................................................... 29

Print using the HP Smart app .............................................................................................................................. 30

Print documents using HP printer software ........................................................................................................ 31

Print photos using HP printer software ............................................................................................................... 32

Print on envelopes ............................................................................................................................................... 34

Print on both sides (duplexing) ........................................................................................................................... 36

Print using the maximum dpi .............................................................................................................................. 37

Print from apps on mobile devices ...................................................................................................................... 39

Tips for successful printing ................................................................................................................................. 40

4 Copy and scan .............................................................................................................................................. 43

Copy ..................................................................................................................................................................... 44

Scan ...................................................................................................................................................................... 45

Tips for copy and scan success ............................................................................................................................ 54

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5 Fax ............................................................................................................................................................. 55

Send a fax ............................................................................................................................................................ 56

Receive a fax ........................................................................................................................................................ 61

Set up phone book contacts ................................................................................................................................ 65

Change fax settings ............................................................................................................................................. 67

Fax and digital phone services ............................................................................................................................ 71

Fax on Voice over Internet Protocol .................................................................................................................... 72

Use reports .......................................................................................................................................................... 73

Additional fax setup ............................................................................................................................................ 77

6 Web Services ............................................................................................................................................... 98

What are Web Services? ....................................................................................................................................... 99

Set up Web Services .......................................................................................................................................... 100

Use Web Services ............................................................................................................................................... 102

Remove Web Services ........................................................................................................................................ 104

7 Work with cartridges .................................................................................................................................. 105

Information on cartridges and the printhead ................................................................................................... 106

Check the estimated ink levels .......................................................................................................................... 107

Replace the cartridges ....................................................................................................................................... 108

Order cartridges ................................................................................................................................................. 110

Use single-cartridge mode ................................................................................................................................ 111

Store printing supplies ...................................................................................................................................... 112

Cartridge warranty information ........................................................................................................................ 113

8 Network setup ........................................................................................................................................... 114

Set up the printer for wireless communication ................................................................................................ 115

Change network settings .................................................................................................................................. 119

Use Wi-Fi Direct ................................................................................................................................................. 121

9 Printer management tools .......................................................................................................................... 124

The HP Smart app .............................................................................................................................................. 125

Toolbox (Windows) ............................................................................................................................................ 125

HP Utility (OS X and macOS) .............................................................................................................................. 127

Embedded web server ....................................................................................................................................... 128

10 Solve a problem ....................................................................................................................................... 131

Jams and paper-feed issues .............................................................................................................................. 132

Cartridge issues ................................................................................................................................................. 137

Printing issues ................................................................................................................................................... 139

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Copy issues ........................................................................................................................................................ 148

Scan issues ........................................................................................................................................................ 149

Fax issues ........................................................................................................................................................... 150

Network and connection issues ........................................................................................................................ 158

Printer hardware issues ..................................................................................................................................... 160

Get help from the printer control panel ............................................................................................................ 161

Get help from the HP Smart app ....................................................................................................................... 162

Understand printer reports ............................................................................................................................... 163

Solve problems using Web Services .................................................................................................................. 165

Maintain the printer ........................................................................................................................................... 166

Restore original factory defaults and settings ................................................................................................. 169

HP support ......................................................................................................................................................... 171

Appendix A Technical information ................................................................................................................. 173

HP Company notices .......................................................................................................................................... 174

Specications ..................................................................................................................................................... 175

Regulatory notices ............................................................................................................................................. 177

Environmental product stewardship program .................................................................................................. 187

Index ........................................................................................................................................................... 194

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vi ENWW

1 How do I?

Learn how to use your HP ENVY Photo 7800 series

● Get started

● Print

● Copy and scan

● Fax

● Web Services

● Work with cartridges

● Network setup

● Solve a problem

ENWW 1

2 Get started

This section contains the following topics:

●

Accessibility

●

HP EcoSolutions (HP and the Environment)

●

Printer parts

●

Control panel and status lights

●

Paper basics

●

Load paper

●

Load original

●

Update the printer

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

●

Turn the printer o

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Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (www.hp.com/accessibility).

For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.

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HP EcoSolutions (HP and the Environment)

HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the oice.

For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.

●

Manage Power

●

Quiet Mode

●

Optimize Printing Supplies

Manage Power

Use Sleep Mode, Auto-o and Schedule Printer On/O to conserve electricity.

●

Sleep mode

●

Auto- o

●

Schedule On and O

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after ve minutes of inactivity.

You can set up the printer to enter sleep mode after some time of inactivity or through pressing (the

Power button).

To enter sleep mode after some time of inactivity

Use the following instructions to change the period of inactivity before the printer sleeps.

1. From the printer control panel, do one of the following.

● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch .

● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch , and then

touch Power Management.

2. Touch Sleep Mode, and then touch the desired option.

NOTE: The printer will enter sleep mode when the selected time of inactivity is reached.

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To enter sleep mode through pressing (the Power button)

You can make the printer enter sleep mode directly by pressing (the Power button).

1. Touch , and then touch Power Management.

2. Touch Power Button, and then select Enters Sleep Mode.

3. Press (the Power button) located on the front left side of the printer to make the printer enter the

sleep mode.

NOTE: The printer will enter sleep mode 5 seconds after you press (the Power button). During this

period, you can press (the Power button) again to make the printer enter sleep mode immediately.

Auto- o

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use

● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi

Direct capability, or is not using these capabilities.

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

Schedule On and O

Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy during the night and weekends.

Use the following instructions to schedule the day and time for On and O.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, touch .

2. Touch Schedule On/O.

3. Touch the desired option, and follow the onscreen messages to set the day and time to turn the printer

o and on.

CAUTION:

on the front left side of the printer.

Always turn the printer o properly, using either Schedule O or (the Power button) located

If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: Quiet Mode does not work if you print photos or envelopes.

You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.

To turn on Quiet Mode from the printer control panel

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch

2. Touch Quiet Mode .

3. Turn on Quiet Mode .

To create a schedule for Quiet Mode from the printer control panel

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch ( Setup ).

( Setup ).

2. Touch Quiet Mode .

3. Turn on Quiet Mode .

4. Turn on Schedule, and then change the start time and end time of the schedule.

To turn on Quiet Mode while the printer is printing

▲ On the printing screen, touch (Quiet Mode) to turn it on.

NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print

job.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. Click Quiet Mode .

3. Select On or O .

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Select the printer.

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3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode , and then select On or O .

4. Click Apply.

Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

● Optimize paper usage by printing on both sides of the paper.

● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

● Recycle used original HP cartridges through HP Planet Partners. For more information, visit

www.hp.com/recycle.

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Printer parts

Front view

Figure 2-1 Front and top views of HP ENVY Photo 7800 All-in-One series

Feature Description

1 Lid

2 Lid-backing

3 Scanner glass

4 Printer model name

5 Cartridge access door

6 Memory device area

7 Cartridge access area

8 cartridges

9 Photo tray

10 On button (also referred to as the Power button)

11 Control panel

12 Output tray

13 Color graphics display (also referred to as the display)

14 Automatic output tray extender (also referred to as the tray extender)

15 Memory card slot

16 Memory device light

17 Front universal serial bus (USB) port

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Feature Description

18 Unlatch button

19 Paper tray

Printing supplies area

Feature Description

1 Cartridge access door

2 Printhead

3 Cartridges

NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.

Avoid removing supplies for extended periods of time.

Back view

Figure 2-2 Rear view of HP ENVY Photo 7800 All-in-One series

Feature Description

1 Document feeder

2 Ethernet network port

3 Rear USB port

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Feature Description

4 Fax ports: 2-EXT (top) and 1-LINE (bottom)

5 Power connection. Use only the power cord supplied by HP.

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Control panel and status lights

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Power button: Turns the printer on or o.

2 Back button: Returns to the previous screen.

3 Help button: Opens the Help menu for the current operation.

4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.

5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

6 Wireless light: Indicates the status of the printer wireless connection.

● Solid blue light indicates that wireless connection has been established and you can print.

● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is

within the range of wireless signal.

● Fast blinking light indicates wireless error. Refer to the message on the printer display.

● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.

Control panel display icons

Icon Purpose

Copy : Opens the Copy menu where you can select a copy type or change the copy settings.

Scan : Opens the Scan menu where you can select a destination for your scan.

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Icon Purpose

Apps : Access the apps from your printer.

Photo : Opens the Photo menu where you can view and print photos.

Fax : Displays a screen where you can send a fax, or change fax settings.

Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance

functions.

Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.

HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon

or the wireless icon depends on the way your printer is connected to the network. If the network connection of

the printer has not been set up, by default, the printer control panel display shows (Wireless).

Ethernet icon: Shows that an Ethernet network connection exists and also provides easy access to the the network status screen.

ECO icon: Displays a screen where you can congure some of the printer environmental features.

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Icon Purpose

Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.

Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-

ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

Change printer settings

Use the control panel to change the printer function and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using the printer

management tools in computer.

For more information about these tools, see Printer management tools.

To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.

1. From the control panel display, select a function tab, touch and slide your nger across the screen, and

then touch the icon to select the desired function.

2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch

the setting you want to change.

3. Follow the prompts on the control panel display to change the settings.

Touch (Home) to return to the Home screen.

TIP:

To change the printer settings

To change the printer settings or print reports, use the options available on the Setup menu.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, and then touch ( Setup ).

2. Touch and scroll through the screens.

3. Touch the screen items to select screens or options.

TIP:

Touch (Home) to return to the Home screen.

Dashboard

The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks.

ENWW Control panel and status lights 13

To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.

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Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

●

Tips for selecting and using paper

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper

For the best results, observe the following guidelines.

● Load only one type and one size of paper at a time into a tray or document feeder.

● Make sure the paper is loaded correctly when loading from the input tray or document feeder.

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● Do not overload the tray or document feeder.

● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the

tray or document feeder:

● Multipart forms

● Media that is damaged, curled, or wrinkled

● Media with cutouts or perforations

● Media that is heavily textured, embossed, or does not accept ink well

● Media that is too lightweight or stretches easily

● Media that contains staples or clips

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Load paper

Select a paper size to continue.

To load small-size paper

1. Pull out the photo tray.

Slide the paper-width guides outward, and then remove any previously loaded media.

If you do not see the photo tray, remove the output tray from the printer.

2. Load paper.

● Insert a stack of photo paper into the photo tray print side down.

● Slide the photo paper forward until it stops.

● Slide the paper-width guides inward until they stop at the edges of the paper.

3. Push the photo tray back in.

4. Change or retain the paper settings on the printer display.

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To load full-size paper

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

2. Load paper.

● Insert a stack of paper into the paper tray with the short edge forward and the print side down.

● Slide the paper forward until it stops.

● Slide the paper-width guides inward until they stop at the edges of the paper.

3. Push the paper tray back in.

4. Change or retain the paper settings on the printer display.

To load legal paper

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

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2. Unlock and open the front side of the paper tray.

3. Load paper.

● Insert a stack of paper into the paper tray with the short edge forward and the print side down.

● Slide the paper forward until it stops.

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● Slide the paper-width guides inward until they stop at the edges of the paper.

4. Push the paper tray back in.

5. Change or retain the paper settings on the printer display.

To load panorama photo paper

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

2. Load paper.

● Insert a stack of panorama photo paper into the paper tray print side down.

ENWW Load paper 21

● Slide the photo paper forward until it stops.

● Slide the paper-width guides inward until they stop at the edges of the paper.

3. Push the paper tray back in.

4. Change or retain the paper settings on the printer display.

To load envelopes

1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded

media.

2. Load envelopes

● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load envelopes according to the graphic.

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● Slide a stack of envelopes inward until it stops.

● Slide the paper-width guides inward against the stack of envelopes until they stop.

3. Push the paper tray back in.

4. Change or retain the paper settings on the printer display.

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Load original

To load original on the scanner glass

1. Lift the scanner lid.

. Load the original print side down on the right front corner of the glass.

3. Close the scanner lid.

To load an original in the document feeder

1. Slide paper-width guides outwards.

2. Load original print-side up in the document feeder.

3. Slide paper-width guides inward until they stop at the edge of paper.

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Update the printer

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates.

To update the printer using the printer control panel

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( Setup )

2. Touch Printer Maintenance .

3. Touch Update the Printer .

4. Touch Check for Printer Updates Now.

To enable the printer to automatically check for updates

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the

Dashboard, touch

2. Touch Printer Maintenance.

3. Touch Update the Printer.

4. Touch Printer Update Options.

( Setup ).

5. Select Install Automatically (Recommended) or Alert When Available.

To update the printer using the embedded web server

1. Open the EWS.

For more information, see Embedded web server.

2. Click the Tools tab.

3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

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Open the HP printer software (Windows)

You can use the HP printer software to congure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.

After installing the HP printer software, depending on your operating system, do one of the following:

NOTE: If you are using HP Smart app instead of the printer software, see Use the HP Smart app to print,

scan, and troubleshoot from an iOS, Android, or Windows 10 device

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer

name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select

the printer name.

● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All

Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

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Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app might not be available in all languages. Some features might not be available with

all printer models.

To install the HP Smart app

▲ The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your

device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

To open the HP Smart app on a Windows 10 computer

▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from

the app list.

Connect to your printer

▲ Make sure that the printer is turned on and is connected to the same network as your device. Then HP

Smart will automatically detect the printer.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app, Scan using the HP Smart app and Get help from the HP Smart app .

For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

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Turn the printer o

Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the

power cord or turning o a power strip.

CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,

causing problems with the cartridges and print quality issues.

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3 Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specic types of paper, or use special features.

This section contains the following topics:

●

Print using the HP Smart app

●

Print documents using HP printer software

●

Print photos using HP printer software

●

Print on envelopes

●

Print on both sides (duplexing)

●

Print using the maximum dpi

●

Print from apps on mobile devices

●

Tips for successful printing

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Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

To print from a Windows 10 device

1. Load paper in the input tray. For more information, see Load paper.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device.

3. On the HP Smart Home screen, make sure your printer is selected.

TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side

of the screen, and then select Select a Dierent Printer to view all available printers.

4. At the bottom of the Home screen, click or tap Print.

5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

6. Select the appropriate options. To view more settings, click or tap More settings. For more information

about printing settings, see Tips for successful printing.

7. Click or tap Print to begin printing.

To print from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos

and documents from your device, cloud storage, or social media sites.

4. Select the photo or document you want to print.

5. Tap Print.

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Print documents using HP printer software

To print documents (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

● Select the orientation.

● Enter the scaling percentage.

4. Click Print.

ENWW Print documents using HP printer software 31

Print photos using HP printer software

Make sure photo paper is loaded into the photo tray.

To print a photo from the computer (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

● Paper Type: The appropriate photo paper type

● Quality: Select the option that provides the best quality or maximum dpi.

● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

32 Chapter 3 Print ENWW

– O: applies no changes to the image.

– On: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

To print photos from a memory device

1. On the printer display, touch Photo, and then select a photo type that you want to print.

2. Insert a memory device into the slot.

NOTE: If you insert both memory card and USB ash drive into the printer, you will need to select a

memory device.

CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the

printer. This can damage the les on the USB ash drive. You can safely remove a USB ash drive only when the USB port light is not blinking.

3. Follow the on-screen steps to set properties, select the photos you want to print, and touch Continue.

4. Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch (Print Settings)

to set properties.

5. Touch Continue and preview the selected photo.

6. Touch Print to begin printing.

ENWW Print photos using HP printer software 33

Print on envelopes

Avoid envelopes with the following characteristics:

● Very slick nish

● Self-stick adhesives, clasps, or windows

● Thick, irregular, or curled edges

● Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the

software program you are using.

To print envelopes (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. On the File menu in your software, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

34 Chapter 3 Print ENWW

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

ENWW Print on envelopes 35

Print on both sides (duplexing)

To print on both sides of the paper (Windows)

1. Load paper in the input tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. On the Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select

an option from the Print On Both Sides drop-down list.

To change other print settings, click the other tabs.

For more printing tips, see Tips for successful printing.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print on both sides of the paper (OS X and macOS)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu.

3. Choose the type of binding you want for your two-sided pages, and then click Print.

36 Chapter 3 Print ENWW

Print using the maximum dpi

Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size.

From the Paper type drop-down list, select the appropriate paper type.

● Click the Advanced tab. Select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.

In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog box.

For more printing tips, see Tips for successful printing.

5. Conrm the paper orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

● Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

ENWW Print using the maximum dpi 37

● Paper Type: The appropriate paper type

● Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

38 Chapter 3 Print ENWW

Print from apps on mobile devices

You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android, Windows Mobile, Chromebook and Amazon Kindle.

To print from apps on your mobile devices

1. Make sure your printer is connected to the same network as your mobile device.

2. Enable printing on your mobile device:

● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is

preinstalled.

NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.

● Android: Download the HP Print Service Plugin (supported by most Android devices) from the

Google Play Store and enable it on your device.

NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices

running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.

● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is

preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to

enable both Wi-Fi and USB printing.

● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print

Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from apps on your mobile devices, visit

www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region

or language, you might be directed to the HP Mobile Printing website in another country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load paper for more

information). Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

You can also print photos and documents from the HP Smart app. For more information, see Print using the

HP Smart app.

Access printer features and troubleshooting information from mobile devices

For more information about accessing printer features and troubleshooting with the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

ENWW Print from apps on mobile devices 39

Tips for successful printing

Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.

You can print your document on both sides of the paper. For more information, see Print on both sides

(duplexing).

Ink tips

● If the print quality is not acceptable, see Printing issues for more information.

● Use Original HP cartridges.

Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs

required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.

● Install both the black and color cartridges correctly.

For more information, see Replace the cartridges .

● Check the estimated ink levels in the cartridges to make sure there is suicient ink.

Ink level warnings and indicators provide estimates for planning purposes only.

For more information, see Check the estimated ink levels .

NOTE: When you receive a low-ink warning message, consider having a replacement cartridge

available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

● Always turn o the printer by pressing (the Power button) to allow the printer to protect the

nozzles.

Paper loading tips

For more information, also see Load paper.

● Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.

Upon loading paper in input tray, you will be prompted to set the media size and media type.

● Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type

to avoid a paper jam.

● Load paper with the print-side down.

● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.

40 Chapter 3 Print ENWW

Printer settings tips (Windows)

● To change default print settings, open the HP printer software, click Print, Scan & Fax , and then click

Set Preferences. For information how to open the printer software, see Open the HP printer software

(Windows).

● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut

stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK.

To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

● To understand paper and paper tray settings:

– Paper Size: Select the paper size you loaded in the input tray.

– Paper type or Media: Select the paper type you are using.

● To understand color or black and white settings:

– Color: Uses ink from all cartridges for full color prints.

– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and

white prints.

– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range

of black and grey tones for high quality black and white prints.

● To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

– Normal: Suitable for most print jobs.

– Best: Better dpi than Normal.

– Print in Max DPI: Highest dpi setting available for print quality.

– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved

print quality.

● To understand page and layout settings:

– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

– Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that

you can print on both sides of the paper.

ENWW Tips for successful printing 41

○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when

printing on both sides of the paper.

○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when

printing on both sides of the paper.

– Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places

two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at

the left side. Select this option if your reading habit is from left to right.

○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears

at the right side. Select this option if your reading habit is from right to left.

– Page Borders: Allows you to add borders to the pages if you print the document with two or more

pages per sheet.

– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with

more than two pages per sheet.

– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

– Reverse page order or Page Order: Allows you to print pages from front to back or in reverse

order.

Printer settings tips (OS X and macOS)

● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type

and quality.

42 Chapter 3 Print ENWW

4 Copy and scan

●

Copy

●

Scan

●

Tips for copy and scan success

ENWW 43

Copy

To copy document photo or ID card

1. Make sure you have paper loaded in the input tray. For more information, see Load paper.

2. Place your original print-side down on the scanner glass or print-side up in the document feeder.

NOTE: Do not place an ID card in the document feeder because the card may get stuck in the document

feeder.

3. From the printer control panel display, touch Copy .

4. Select Document , ID Card , or Photo.

● If you select Document or ID Card :

1. Scroll left or right to select the number of copies, or make other settings.

TIP: To save your settings as defaults for future jobs, touch ( Copy Settings ), and then

touch Save Current Settings.

2. Touch Black or Color.

● If you select Photo:

1. Make sure you place your photo on the scanner glass according to the onscreen instruction.

2. Touch OK.

44 Chapter 4 Copy and scan ENWW

Scan

You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient.

When scanning documents with the HP printer software, you can scan to a format that can be searched and edited.

When scanning a borderless original, use the scanner glass and not the document feeder.

NOTE: Some scan functions are only available after you have installed the HP printer software.

TIP: If you have problems scanning documents, see Scan issues.

●

Scan using the HP Smart app

●

Scan using HP printer software

●

Scan from the printer control panel

●

Scan using Webscan

Scan using the HP Smart app

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.

●

Scan from a Windows 10 device

●

Scan from an Android or iOS device

This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device.

3. Select Scan, and then select Scanner.

ENWW Scan 45

4. Click or tap the Settings icon to modify the basic settings.

Select the correct source from the Source drop-down list, if your printer supports scan from both the document feeder and scanner glass.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

● Click or tap the Rotate icons to rotate the le.

● Click or tap Edit to crop the document or image or to adjust its contrast, brightness, saturation, or

angle.

● Click or tap Add to add more documents or photos.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device.

2. Select Scan, and then select Camera.

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from

an iOS, Android, or Windows 10 device.

2. Select Scan, and then select Import Local.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

46 Chapter 4 Copy and scan ENWW

5. Make other adjustments if necessary:

● Click or tap Add to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

Scan from an Android or iOS device

To scan from an Android or iOS device

1. Open the HP Smart app.

2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

3. Tap the scanning option you want to use.

● If you select to scan using the camera, the built-in camera will open. Scan your photo or document

using the camera.

● If you select to scan using the printer scanner, tap the Settings icon to select the input source and

change the scan settings, and then tap the Scan icon.

NOTE: Be sure to select the correct input source if your printer supports scan from both the

document feeder and scanner glass.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

Scan using HP printer software

●

Scan to a computer

●

Scan to email

●

Scan documents as editable text

●

Create a new scan shortcut (Windows)

●

Change scan settings (Windows)

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

In addition, on Windows computers, the printer software must be running prior to scanning.

You can use the HP printer software to scan documents into editable text. For more information, see Scan

documents as editable text .

To enable the scan to a computer feature (Windows)

If the printer is connected to the computer with a USB connection, the feature for scanning to computer is enabled by default and cannot be disabled.

ENWW Scan 47

If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. Go to the Scan section.

3. Select Manage Scan to Computer.

4. Click Enable.

To enable the scan to a computer feature (OS X and macOS)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again.

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Under Scan Settings, click Scan to Computer.

3. Ensure that Enable Scan to Computer is selected.

To scan an original from HP printer software (Windows)

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows).

3. In the printer software, under Print, Scan & Fax , click Scan, and then click Scan a document or Photo.

4. Under Scan Shortcuts, select the type of scan you want, and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) .

To scan an original from HP printer software (OS X and macOS)

1. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

2. Choose the type of scan prole you want.

3. Click Scan.

Scan to email

To scan a document or photo to email from HP printer software (Windows)

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows).

48 Chapter 4 Copy and scan ENWW

3. In the printer software, click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an attachment.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) .

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

Scan documents as editable text

When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.

NOTE: This is an optional feature from the HP printer software. To use this feature, do not clear the I.R.I.S

OCR check box on the Software Selections screen when you install the HP printer software. Otherwise, visit

123.hp.com to download and reinstall the HP printer software.

●

Scan documents as editable text

●

Guidelines for scanning documents as editable text

Scan documents as editable text

Use the following guidelines for scanning documents as editable text.

To scan a document to editable text (Windows)

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows).

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Under Scan Shortcuts, select Save as Editable Text (OCR) and then click Scan .

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) .

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan documents as editable text (OS X and macOS)

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

2. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

ENWW Scan 49

3. Click the Scan button.

A dialog appears requesting conrmation of your scanning device and the scan settings preset.

4. Follow the onscreen instructions to complete the scan.

5. When all of the pages have been scanned, select Save from the File menu.

6. Select the type of editable text you want from the Format pop-up menu.

7. Click Save.

Guidelines for scanning documents as editable text

Use the following guidelines to ensure the software successfully converts your documents.

● Make sure the scanner glass or document feeder window is clean.

Smudges or dust on the scanner glass or document feeder window can prevent the software from converting the document to editable text

● Make sure the document is loaded correctly.

Make sure the original is properly loaded and aligned with the marking on the right front corner of the glass. Make sure that the document is not skewed.

● Make sure the text on the document is clear.

To successfully convert the document to editable text, the original must be clear and of high quality.

The following conditions can cause the software to not convert the document successfully:

● The text on the original is faint or wrinkled.

● The text is too small.

● The structure of the document is too complex.

● The text is tightly spaced. For example, if the text that the software converts has missing or

combined characters, "rn" might appear as "m."

● The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much.

● Choose the correct prole.

Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan.

Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.

OS X and macOS: Use the Documents with Text preset.

● Save your le in the correct format.

If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT.

If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable PDF .

50 Chapter 4 Copy and scan ENWW

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows).

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top

right corner of the Scan dialog to review and modify detailed settings.

For more information, see Change scan settings (Windows) .

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the HP printer software. For more information, see Open the HP printer software (Windows).

3. In the printer software, under Print, Scan & Fax , click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

ENWW Scan 51

● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan .

Learn more about using the HP Scan software. Click here to go online for more information. At this time,

this website might not be available in all languages.

● Customize scan settings, such as image le type, scan resolution, and contrast levels.

●

Scan to network folders and cloud drives.

● Preview and adjust images before scanning.

Scan from the printer control panel

Scan to a computer

To scan an original from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Touch Scan .

3. Touch a computer that you want to scan to.

4. Choose the type of scan you want.

5. Touch OK.

Scan to a memory device

You can scan directly to a memory card or USB ash drive from the printer control panel without using a computer or the HP printer software provided with the printer.

To scan an original to a memory device from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Touch Scan , and then select Memory Device.

NOTE: If you insert both memory card and USB ash drive into the printer, you will need to select a

memory device.

52 Chapter 4 Copy and scan ENWW

3. Insert a memory device.

4. Make changes to scan options, if needed.

5. Touch Save.

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

For more information, see Embedded web server.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan from EWS to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, see Scan using

HP printer software .

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Open the embedded web server. For more information, see Embedded web server.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

TIP: To scan documents as editable text, you must install the HP software included with the printer. For

more information, see Scan documents as editable text .

ENWW Scan 53

Tips for copy and scan success

Use the following tips to copy and scan successfully.

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as

part of the image.

● Load your original print-side down on the scanner glass and align it with the marking on the right front

corner of the glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

scanning software, and then print a copy of the enlarged image.

● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start the scan from

the printer software.

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

● If you want to scan a document with several pages into one le instead of multiple les, start the scan

with the printer software instead of selecting Scan from the printer display.

54 Chapter 4 Copy and scan ENWW

5 Fax

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the

fax is set up correctly by running the fax setup test from the printer control panel.

●

Send a fax

●

Receive a fax

●

Set up phone book contacts

●

Change fax settings

●

Fax and digital phone services

●

Fax on Voice over Internet Protocol

●

Use reports

●

Additional fax setup

ENWW 55

Send a fax

You can send a fax in a variety of ways, depending on your situation or need.

●

Send a standard fax

●

Send a standard fax from the computer

●

Send a fax from a phone

●

Send a fax using monitor dialing

●

Send a fax using printer memory

●

Send a fax to multiple recipients

●

Send a fax in Error Correction Mode

Send a standard fax

You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.

NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the

document feeder.

NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be

enabled.

To send a standard fax from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Enter the fax number by using the keypad or by selecting from the phone book

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on

the display.

5. Touch Black or Color .

If the printer detects an original loaded in the document feeder, it sends the document to the number you entered.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of

your fax.

Send a standard fax from the computer

You can fax a document directly from your computer without printing it rst.

To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

56 Chapter 5 Fax ENWW

To send a standard fax from the computer (Windows)

1. Open the document on your computer that you want to fax.

2. On the File menu in your software application, click Print.

3. From the Name list, select the printer that has “fax” in the name.

4. To change settings (such as selecting to send the document as a black fax or a color fax), click the

button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. After you have changed any settings, click OK.

6. Click Print or OK.

7. Enter the fax number and other information for the recipient, change any further settings for the fax,

and then click Send Fax. The printer begins dialing the fax number and faxing the document.

To send a standard fax from the computer (OS X and macOS)

1. Open the document on your computer that you want to fax.

2. From the File menu in your software, click Print.

3. Select the printer that has “(Fax)” in the name.

4. Enter a fax number or a name from your Contacts that already has a fax number entry.

5. When you have nished lling out the fax information, click Fax.

Send a fax from a phone

You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax.

To send a fax from an extension phone

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. Dial the number by using the keypad on the phone that is connected to the printer.

If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

3. From the printer control panel display, touch Fax .

4. Touch Send Now.

5. When you are ready to send the fax, touch Black or Color .

The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on the line until the transmission is complete. If you were nished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting.

ENWW Send a fax 57

Send a fax using monitor dialing

When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax

tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card.

NOTE: Make sure the volume is turned on to hear a dial tone.

To send a fax using monitor dialing from the printer control panel

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Touch Black or Color .

5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.

6. Follow any prompts that might occur.

TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone

book contact, when prompted to enter your PIN, touch ( Phone Book ), and then touch ( Local

Phone Book ) to select the phone book contact where you have your PIN stored.

Your fax is sent when the receiving fax machine answers.

Send a fax using printer memory

You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.

NOTE: You can only send a black-and-white fax from memory.

To send a fax using printer memory

1. Ensure that Scan and Fax Method is turned on.

a. From the printer control panel display, touch Fax .

b. Touch Setup , and then touch Preferences .

c. Turn on Scan and Fax Method.

2. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

3. From the printer control panel display, touch Fax .

58 Chapter 5 Fax ENWW

4. Touch Send Now.

5. Enter the fax number by using the keypad.

Or touch ( Phone Book ), and then touch ( Call History ), or ( Local Phone Book ) to select a

number or group to dial.

6. Touch Send Fax .

The printer scans the originals into memory and sends the fax when the receiving fax machine is available.

Send a fax to multiple recipients

You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients.

To send a fax to multiple recipients using group phone book

1. Load the original print side up into the document feeder, or load the original print side down on the right

front corner of the scanner glass.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Touch ( Phone Book ), and then touch ( Local Phone Book )

5. Touch and select ( Group ) to switch to the group phone book.

6. Touch the name of the group that you want to send.

7. Touch Send Fax .

Printer sends the document to all the numbers in the selected group.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of

your fax.

Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur

during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.

If you turn ECM o:

● The quality and transmission speed of faxes you send and receive are aected.

● The Speed is automatically set to Medium .

● You can no longer send or receive faxes in color.

ENWW Send a fax 59

To change the ECM setting from the control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Scroll to Error Correction Mode and turn the feature on or o.

60 Chapter 5 Fax ENWW

Receive a fax

You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting. (The default Rings to Answer setting is ve rings.)

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages.

NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the

copying nishes.

●

Receive a fax manually

●

Set up backup fax

●

Reprint received faxes from memory

●

Forward faxes to another number

●

Set automatic reduction for incoming faxes

●

Block unwanted fax numbers

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).

To receive a fax manually

1. Make sure the printer is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the

printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax

machine.

5. Do the following when you hear fax tones from a sending fax machine.

a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive

Now.

b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The

phone line is silent during fax transmission.

Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.

ENWW Receive a fax 61

To set backup fax from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Backup Fax Reception.

5. Touch the required setting.

On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This

enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.

NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new

faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls.

NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be

stored in memory due to memory limitations.

On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the

printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.

O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security

purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.

Reprint received faxes from memory

The received faxes that are not printed are stored in memory.

NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the

faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.

You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

To reprint faxes in memory from the printer control panel

1. Make sure you have paper loaded in the main tray. For more information, see Load paper.

2. From the printer control panel display, touch Fax .

3. Touch Reprint.

The faxes are listed in the reverse order from which they were received with the most recently received fax printed rst, and so on.

4. Touch Received Fax List.

5. Touch to select a fax, and then touch Print.

If you want to stop reprinting the faxes in memory, touch (Cancel).

62 Chapter 5 Fax ENWW

Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

To forward faxes from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Fax Forwarding.

5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.

NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is

not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then

touch Done . Enter the required information for each of the following prompts: start date, start time, end date, and end time.

7. Fax forwarding is activated. Touch OK to conrm.

If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On .

NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.

Set automatic reduction for incoming faxes

The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/ Letter-size paper is loaded in the input tray.

To set automatic reduction from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Scroll to Automatic Reduction and turn the feature on or o.

Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number

ENWW Receive a fax 63

matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)

NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,

Junk Fax Blocking does not appear in the Preferences menu.

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a

Caller ID service.

You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers.

To add a number to the junk fax list

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Junk Fax Blocking .

Touch (Plus Sign).

6. Do one of the following.

● To select a fax number to block from the call history list, touch ( Call History ).

● Manually enter a fax number to block, and touch Add.

NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax

number that appears on the fax header of the received fax, as these numbers can be dierent.

To remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove it from the junk fax list.

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Touch Junk Fax Blocking .

5. Touch the number you want to remove, and then touch Remove.

To print a junk fax list

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Junk Fax Report.

5. Touch Print to begin printing.

64 Chapter 5 Fax ENWW

Set up phone book contacts

You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel.

TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also

use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Printer management tools.

●

Create and edit a phone book contact

●

Create and edit a group phone book contact

●

Delete phone book contacts

Create and edit a phone book contact

You can store fax numbers as phone book contacts.

To set up phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book .

3. Touch (Plus Sign) to add a contact.

4. Touch Name, and then enter the name of the phone book contact, and then touch Done .

5. Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done .

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

6. Touch Add.

To change phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book .

3. Touch the phone book contact that you want to edit.

4. Touch Name and then edit the name of the Phone Book contact, and then touch Done .

5. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

6. Touch Done .

Create and edit a group phone book contact

You can store groups of fax numbers as group phone book contacts.

ENWW Set up phone book contacts 65

To set up group phone book contacts

NOTE: Before you can create a group phone book contact, you must have already created at least one

phone book contact.

1. From the printer control panel display, touch Fax .

2. Touch Phone Book .

3. Touch , touch ( Group ), and then touch (Plus Sign) to add a group.

4. Touch Name, and then enter the name of the group, and then touch Done .

5. Touch Number of Members, select the phone book contacts you want to include in this group, and then

touch Select.

6. Touch Create.

To change group phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Phone Book .

3. Touch , touch ( Group ), and then touch (Plus Sign) to add a group.

4. Touch the group phone book contact that you want to edit.

5. Touch Name and then edit the name of the group phone book contact, and then touch Done .

6. Touch Number of Members.

7. If you want to add a contact to the group, touch (Plus Sign). Touch a contact name, and then touch

Select.

If you want to remove a contact from the group, touch to deselect the contact.

8. Touch Done .

Delete phone book contacts

You can delete phone book contacts or group phone book contacts.

1. From the printer control panel display, touch Fax .

2. Touch Phone Book .

3. Touch the name of the phone book contact you want to delete.

4. Touch Delete.

5. Touch Yes to conrm.

66 Chapter 5 Fax ENWW

Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to congure other options for faxing.

●

Congure the fax header

●

Set the answer mode (Auto answer)

●

Set the number of rings before answering

●

Change the answer ring pattern for distinctive ring

●

Set the dial type

●

Set the redial options

●

Set the fax speed

●

Set the fax sound volume

Congure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here.

NOTE: In some countries/regions, the fax header information is a legal requirement.

To set or change the fax header

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Fax Header.

4. Enter your personal or company name, and then touch Done .

5. Enter your fax number, and then touch Done .

Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.

● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer

answers all incoming calls and faxes.

● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to

respond in person to the incoming fax call or else the printer does not receive faxes.

To set the answer mode

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Auto Answer to turn it on or o.

ENWW Change fax settings 67

You may also access this feature by pressing (the Fax Status button) on the Home screen.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.

To set the number of rings before answering

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Rings to Answer .

4. Touch to set the number of rings.

5. Touch Done .

Change the answer ring pattern for distinctive ring

Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set up the printer to answer incoming calls that have a specic ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.

With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings .

NOTE: The printer cannot receive faxes when the main phone number is o the hook.

To change the answer ring pattern for distinctive ring

1. Ensure that the printer is set to answer fax calls automatically.

For more information, see Set the answer mode (Auto answer).

2. From the printer control panel display, touch Fax .

3. Touch Setup , and then select Preferences .

68 Chapter 5 Fax ENWW

4. Touch Distinctive Ring .

5. Touch one ring pattern and then follow the on-screen instruction.

NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external

calls, you must call the fax number from an external number.

Set the dial type

Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

To set the dial type

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Dial Type.

4. Touch to select Tone or Pulse.

Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or o.

● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The

default is On .

● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax

machine does not answer. The default is O .

● Connection problem redial: If this option is turned on, the printer redials automatically if there has been

a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On .

To set the redial options

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Auto Redial .

4. Turn on or o Busy Redial , No Answer Redial , or Connection Problem Redial .

Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.

If you use one of the following, setting the fax speed to a slower speed might be required:

ENWW Change fax settings 69

● An Internet phone service

● A PBX (private branch exchange) system

● Fax on Voice over Internet Protocol (VoIP)

An integrated services digital network (ISDN) service

●

If you experience problems sending and receiving faxes, try using a slower Speed . The following table provides the available fax speed settings.

Fax speed setting Fax speed

Fast v.34 (33600 bps)

Medium v.17 (14400 bps)

Slow v.29 (9600 bps)

To set the fax speed

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Speed .

4. Touch to select an option.

Set the fax sound volume

You can change the volume of fax sounds.

To set the fax sound volume

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Preferences .

3. Touch Fax Volume.

4. Touch to select Soft, Loud, or O .

You may also access this feature by pressing (the Fax Status button) on the Home screen.

70 Chapter 5 Fax ENWW

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL

in your country/region.)

● PBX: A private branch exchange (PBX) phone system.

● ISDN: An integrated services digital network (ISDN) system.

●

VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

For more information, see Fax on Voice over Internet Protocol.

HP printers are designed specically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or converters when setting up the printer for faxing.

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in

all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

ENWW Fax and digital phone services 71

Fax on Voice over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).

The following are indications you probably use a VoIP service.

● Dial a special access code along with the fax number.

● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax

connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the

printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often

limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.

If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

72 Chapter 5 Fax ENWW

Use reports

You can set up the printer to print error reports and conrmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.

By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A conrmation message that indicates whether a fax was successfully sent appears briey on the control panel display after each transaction.

NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP

software. For more information, see Check the estimated ink levels .

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-

ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until the print quality becomes unacceptable.

NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more

information, see Work with cartridges.

This section contains the following topics:

●

Print fax conrmation reports

●

Print fax error reports

●

Print and view the fax log

●

Clear the fax log

●

Print the details of the last fax transaction

●

Print a Caller ID Report

●

View the Call History

Print fax conrmation reports

You can print a conrmation report either when a fax is sent, or when a fax is received or when any fax is sent or received. The default setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each fax is sent or received.

To enable fax conrmation

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch to select one of the following options.

O

Does not print a fax conrmation report when you send and receive faxes successfully. This is the default setting.

On (Fax Send) Prints a fax conrmation report for every fax you send.

ENWW Use reports 73

On (Fax Receive) Prints a fax conrmation report for every fax you receive.

On (Fax Send and Fax Receive)

Prints a fax conrmation report for every fax you send and receive.

To include an image of the fax on the report

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch On (Fax Send) or On (Fax Receive) or On (Fax Send and Fax Receive) .

5. Touch Fax conrmation with image.

Print fax error reports

You can congure the printer so that it automatically prints a report when there is an error during transmission or reception.

To set the printer to print fax error reports automatically

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Reports and touch Fax Error Reports.

4. Touch to select one of the following.

On (Fax Send and Fax Receive)

O Does not print any fax error reports.

On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.

On (Fax Receive) Prints whenever a receiving error occurs.

Prints whenever a fax error occurs.

Print and view the fax log

You can print a log of faxes that have been received and sent by the printer.

To print the fax log from the printer control panel

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Last 30 Transactions Fax Logs .

5. Touch Print to begin printing.

74 Chapter 5 Fax ENWW

Clear the fax log

Clearing the fax log also deletes all faxes stored in memory.

To clear the fax log

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Tools.

3. Touch Clear Fax Logs/Memory.

Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status.

To print the Last Fax Transaction report

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Last Transaction Log.

5. Touch Print to begin printing.

Print a Caller ID Report

You can print a list of Caller ID fax numbers.

To print a Caller ID History Report

1. From the printer control panel display, touch Fax .

2. Touch Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Caller ID Report.

5. Touch Print to begin printing.

View the Call History

You can view a list of all the calls placed from the printer.

NOTE: You cannot print the call history.

To view the call history

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

ENWW Use reports 75

3. Touch ( Phone Book ).

4. Touch ( Call History ).

76 Chapter 5 Fax ENWW

Additional fax setup

After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use.

In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS) to help you quickly set

up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow the procedures in this section to complete your fax setup.

This section contains the following topics:

●

Set up faxing (parallel phone systems)

●

Test fax setup

Set up faxing (parallel phone systems)

Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone system.

● If you do not see your country/region listed in the table, you probably have a serial-type phone system.

In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone wall jack.

NOTE: You might need to connect the phone cord to your country/region adapter.

● If your country/region is listed in the table, you probably have a parallel-type telephone system. In

a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the printer.

NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to

the telephone wall jack.

Table 5-1 Countries/regions with a parallel-type phone system

Argentina Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

ENWW Additional fax setup 77

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

This section contains the following topics:

●

Select the correct fax setup for your home or oice

●

Case A: Separate fax line (no voice calls received)

●

Case B: Set up the printer with DSL

●

Case C: Set up the printer with a PBX phone system or an ISDN line

●

Case D: Fax with a distinctive ring service on the same line

●

Case E: Shared voice/fax line

●

Case F: Shared voice/fax line with voice mail

●

Case G: Fax line shared with computer modem (no voice calls received)

●

Case H: Shared voice/fax line with computer modem

●

Case I: Shared voice/fax line with answering machine

●

Case J: Shared voice/fax line with computer modem and answering machine

●

Case K: Shared voice/fax line with computer dial-up modem and voice mail

Select the correct fax setup for your home or oice

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing oice equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully.

1. Determine if your telephone system is serial or parallel.

For more information, see Set up faxing (parallel phone systems).

a. Serial-type telephone system.

b. Parallel-type telephone system—Go to step 2.

2. Select the combination of equipment and services sharing your fax line.

● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)

● PBX: A private branch exchange (PBX) phone system.

● ISDN: An integrated services digital network (ISDN) system.

● Distinctive ring service: A distinctive ring service through your telephone company provides

multiple telephone numbers with dierent ring patterns.

● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.

● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If

you answer Yes to any of the following questions, you are using a computer dial-up modem:

78 Chapter 5 Fax ENWW

● Do you send and receive faxes directly to and from your computer software applications through a dial-up connection?

● Do you send and receive email messages on your computer through a dial-up connection?

● Do you access the Internet from your computer through a dial-up connection?

● Answering machine: An answering machine that answers voice calls at the same phone number

you use for fax calls on the printer.

● Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer.

3. From the following table, select the combination of equipment and services applicable to your home or

oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow.

NOTE: You might need to connect the phone cord to your country/region adapter.

Other equipment or services sharing your fax line Recommended fax setup

DSL PBX Distinctive

ring service

Case A: Separate fax line (no

Case B: Set up the printer with

Case C: Set up the printer with

Case D: Fax with a distinctive

Case E: Shared voice/fax line

Case F: Shared voice/fax line

Case G: Fax line shared with

Case H: Shared voice/fax line

Voice calls

Computer dialup modem

Answering machine

Voice mail service

voice calls received)

DSL

a PBX phone system or an ISDN line

ring service on the same line

with voice mail

computer modem (no voice calls received)

with computer modem

Case I: Shared voice/fax line

with answering machine

Case J: Shared voice/fax line

with computer modem and answering machine

Case K: Shared voice/fax line

with computer dial-up modem and voice mail

ENWW Additional fax setup 79

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section.

Figure 5-1 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

To set up the printer with a separate fax line

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn on the Auto Answer setting.

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.

When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the

fax.

Case B: Set up the printer with DSL

If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer. The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.)

NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with

the printer.

80 Chapter 5 Fax ENWW

Figure 5-2 Back view of the printer

1 Telephone wall jack.

2 DSL (or ADSL) lter and cord supplied by your DSL provider.

3 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

To set up the printer with DSL

1. Obtain a DSL lter from your DSL provider.

You might need to connect the phone cord to your country/region adapter.

2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled

1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

You might need to obtain additional phone cords for this setup.

3. Connect an additional phone cord from the DSL lter to the telephone wall jack.

4. Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case C: Set up the printer with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that

is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.

ENWW Additional fax setup 81

NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For

example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

● If you are using a PBX phone system, set the call waiting tone to "o."

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call

waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn o the call-waiting tone.

● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.

● You might need to connect the phone cord to your country/region adapter.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described in this section.

Figure 5-3 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

To set up the printer with a distinctive ring service

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn on the Auto Answer setting.

3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your

fax number.

82 Chapter 5 Fax ENWW

NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to

match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive

ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5. Run a fax test.

The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other oice equipment (or voice mail) on this phone line, set up the printer as described in this section.

Figure 5-4 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Telephone (optional).

To set up the printer with a shared voice/fax line

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Do one of the following:

ENWW Additional fax setup 83

● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port.

● If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.

3. Now you need to decide how you want the printer to answer calls, automatically or manually:

● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the

● If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn o the Auto Answer setting.

4. Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case F: Shared voice/fax line with voice mail

Auto Answer setting.

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number

you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure 5-5 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

84 Chapter 5 Fax ENWW

To set up the printer with voice mail

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

NOTE: You might need to connect the phone cord to your country/region adapter.

2. Turn o the Auto Answer setting.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section.

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the

printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

●

Set up the printer with a computer dial-up modem

●

Set up the printer with a computer DSL/ADSL modem

Set up the printer with a computer dial-up modem

If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer.

Figure 5-6 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter

3 Computer with modem.

ENWW Additional fax setup 85

To set up the printer with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to

a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer.

3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

5. Turn on the Auto Answer setting.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the

fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Set up the printer with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.

1 Telephone wall jack.

2 Parallel splitter.

3 DSL/ADSL lter.

Connect one end of the phone cord to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL lter.

You might need to connect the phone cord to your country/region adapter.

86 Chapter 5 Fax ENWW

4 Computer DSL/ADSL modem.

5 Computer.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-7 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL lter from your DSL provider.

2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled

1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. Connect the DSL lter to the parallel splitter.

4. Connect the DSL modem to the parallel splitter.

5. Connect the parallel splitter to the wall jack.

6. Run a fax test.

fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case H: Shared voice/fax line with computer modem

There are two dierent ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

●

Shared voice/fax with computer dial-up modem

●

Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem

If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.

ENWW Additional fax setup 87

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a

coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Figure 5-8 Example of a parallel splitter

Figure 5-9 Back view of the printer

1 Telephone wall jack.

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

3 Parallel splitter.

4 Computer with modem.

5 Telephone.

To set up the printer on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a

telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

88 Chapter 5 Fax ENWW

6. Now you need to decide how you want the printer to answer calls, automatically or manually:

7. Run a fax test.

If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually.

If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Shared voice/fax with computer DSL/ADSL modem

Use these instructions if your computer has a DSL/ADSL modem

1 Telephone wall jack.

2 Parallel splitter.

3 DSL/ADSL lter.

4 Telephone.

5 DSL/ADSL modem.

6 Computer.

7 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

ENWW Additional fax setup 89

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-10 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL lter from your DSL provider.

NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service

need to be connected to additional DSL lters to avoid noise when making voice calls.

2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the port labeled

1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the

back of the printer, and then connect a phone to this port.

4. Connect the DSL lter to the parallel splitter.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Run a fax test.

fax.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.

Figure 5-11 Back view of the printer

1 Telephone wall jack.

90 Chapter 5 Fax ENWW

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

3 Answering machine.

4 Telephone (optional).

To set up the printer with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT

on the back of the printer.

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending

fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to

connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can purchase and

use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

5. Turn on the Auto Answer setting.

6. Set your answering machine to answer after a low number of rings.

7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your

printer. (The maximum number of rings varies by country/region.)

8. Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section.

NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your

modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.

ENWW Additional fax setup 91

●

Shared voice/fax line with computer dial-up modem and answering machine

●

Shared voice/fax line with computer DSL/ADSL modem and answering machine

Shared voice/fax line with computer dial-up modem and answering machine

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a

Figure 5-12 Example of a parallel splitter

Figure 5-13 Back view of the printer

1 Telephone wall jack.

2 "IN" phone port on your computer.

3 "OUT" phone port on your computer.

4 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

5 Computer with modem.

6 Answering machine.

7 Telephone (optional).

To set up the printer on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.

2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a

telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2EXT on the back of the printer.

92 Chapter 5 Fax ENWW

3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"

on the back of the computer (the computer dial-up modem).

4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to

connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can purchase and

use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.

6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.

NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer

cannot receive faxes.

7. Turn on the Auto Answer setting.

8. Set your answering machine to answer after a low number of rings.

9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the

product. (The maximum number of rings varies by country/region.)

10. Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.

Shared voice/fax line with computer DSL/ADSL modem and answering machine

1 Telephone wall jack.

ENWW Additional fax setup 93

2 Parallel splitter.

3 DSL/ADSL lter.

4 Answering machine.

5 Telephone (optional).

6 DSL/ADSL modem.

7 Computer.

8 Phone cord connected to the 1-LINE port on the back of the printer.

You might need to connect the phone cord to your country/region adapter.

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two

RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Figure 5-14 Example of a parallel splitter

To set up the printer with a computer DSL/ADSL modem

1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.

NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL

service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.

2. Connect one end of the phone cord to the DSL/ADSL lter, and then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: You might need to connect the phone cord to your country/region adapter.

3. Connect the DSL/ADSL lter to the splitter.

4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on

the back of the printer.

NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending

fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Set your answering machine to answer after a low number of rings.

8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the

printer.

NOTE: The maximum number of rings varies by country/region.

9. Run a fax test.

94 Chapter 5 Fax ENWW

HP 7830 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 How do I?

2 Get started

Accessibility

HP EcoSolutions (HP and the Environment)

Manage Power

Sleep mode

Quiet Mode

Optimize Printing Supplies

Printer parts

Printing supplies area

Control panel and status lights

Overview of buttons and lights

Control panel display icons

Change printer settings

Dashboard

Paper basics

Recommended papers for printing

Order HP paper supplies

Tips for selecting and using paper

Load paper

Load original

Update the printer

Open the HP printer software (Windows)

Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device

3 Print

Print using the HP Smart app

Print documents using HP printer software

Print photos using HP printer software

Print on envelopes

Print on both sides (duplexing)

Print using the maximum dpi

Print from apps on mobile devices

Print from apps on mobile devices

Access printer features and troubleshooting information from mobile devices

Tips for successful printing

4 Copy and scan

Copy

Scan

Scan using the HP Smart app

Scan from a Windows 10 device

Scan from an Android or iOS device

Scan using HP printer software

Scan to a computer

Scan to email

Scan documents as editable text

Scan documents as editable text

Guidelines for scanning documents as editable text

Create a new scan shortcut (Windows)

Change scan settings (Windows)

Scan from the printer control panel

Scan to a computer

Scan to a memory device

Scan using Webscan

Tips for copy and scan success

Send a fax

Send a standard fax

Send a standard fax from the computer

Send a fax from a phone

Send a fax using monitor dialing

Send a fax using printer memory

Send a fax to multiple recipients

Send a fax in Error Correction Mode

Receive a fax

Receive a fax manually

Set up backup fax

Reprint received faxes from memory

Forward faxes to another number

Set automatic reduction for incoming faxes

Block unwanted fax numbers

Set up phone book contacts

Create and edit a phone book contact

Create and edit a group phone book contact

Delete phone book contacts

Change fax settings

Set the answer mode (Auto answer)

Set the number of rings before answering