HP 7830 User Guide
HP ENVY Photo 7800 All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 3
HP EcoSolutions (HP and the Environment) .......................................................................................................... 4
Printer parts ........................................................................................................................................................... 8
Control panel and status lights ........................................................................................................................... 11
Paper basics ......................................................................................................................................................... 15
Load paper ........................................................................................................................................................... 18
Load original ........................................................................................................................................................ 24
Update the printer ............................................................................................................................................... 25
Open the HP printer software (Windows) ............................................................................................................ 26
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 27
Turn the printer o .............................................................................................................................................. 28
3 Print ........................................................................................................................................................... 29
Print using the HP Smart app .............................................................................................................................. 30
Print documents using HP printer software ........................................................................................................ 31
Print photos using HP printer software ............................................................................................................... 32
Print on envelopes ............................................................................................................................................... 34
Print on both sides (duplexing) ........................................................................................................................... 36
Print using the maximum dpi .............................................................................................................................. 37
Print from apps on mobile devices ...................................................................................................................... 39
Tips for successful printing ................................................................................................................................. 40
4 Copy and scan .............................................................................................................................................. 43
Copy ..................................................................................................................................................................... 44
Scan ...................................................................................................................................................................... 45
Tips for copy and scan success ............................................................................................................................ 54
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5 Fax ............................................................................................................................................................. 55
Send a fax ............................................................................................................................................................ 56
Receive a fax ........................................................................................................................................................ 61
Set up phone book contacts ................................................................................................................................ 65
Change fax settings ............................................................................................................................................. 67
Fax and digital phone services ............................................................................................................................ 71
Fax on Voice over Internet Protocol .................................................................................................................... 72
Use reports .......................................................................................................................................................... 73
Additional fax setup ............................................................................................................................................ 77
6 Web Services ............................................................................................................................................... 98
What are Web Services? ....................................................................................................................................... 99
Set up Web Services .......................................................................................................................................... 100
Use Web Services ............................................................................................................................................... 102
Remove Web Services ........................................................................................................................................ 104
7 Work with cartridges .................................................................................................................................. 105
Information on cartridges and the printhead ................................................................................................... 106
Check the estimated ink levels .......................................................................................................................... 107
Replace the cartridges ....................................................................................................................................... 108
Order cartridges ................................................................................................................................................. 110
Use single-cartridge mode ................................................................................................................................ 111
Store printing supplies ...................................................................................................................................... 112
Cartridge warranty information ........................................................................................................................ 113
8 Network setup ........................................................................................................................................... 114
Set up the printer for wireless communication ................................................................................................ 115
Change network settings .................................................................................................................................. 119
Use Wi-Fi Direct ................................................................................................................................................. 121
9 Printer management tools .......................................................................................................................... 124
The HP Smart app .............................................................................................................................................. 125
Toolbox (Windows) ............................................................................................................................................ 125
HP Utility (OS X and macOS) .............................................................................................................................. 127
Embedded web server ....................................................................................................................................... 128
10 Solve a problem ....................................................................................................................................... 131
Jams and paper-feed issues .............................................................................................................................. 132
Cartridge issues ................................................................................................................................................. 137
Printing issues ................................................................................................................................................... 139
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Copy issues ........................................................................................................................................................ 148
Scan issues ........................................................................................................................................................ 149
Fax issues ........................................................................................................................................................... 150
Network and connection issues ........................................................................................................................ 158
Printer hardware issues ..................................................................................................................................... 160
Get help from the printer control panel ............................................................................................................ 161
Get help from the HP Smart app ....................................................................................................................... 162
Understand printer reports ............................................................................................................................... 163
Solve problems using Web Services .................................................................................................................. 165
Maintain the printer ........................................................................................................................................... 166
Restore original factory defaults and settings ................................................................................................. 169
HP support ......................................................................................................................................................... 171
Appendix A Technical information ................................................................................................................. 173
HP Company notices .......................................................................................................................................... 174
Specications ..................................................................................................................................................... 175
Regulatory notices ............................................................................................................................................. 177
Environmental product stewardship program .................................................................................................. 187
Index ........................................................................................................................................................... 194
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1 How do I?
Learn how to use your HP ENVY Photo 7800 series
● Get started
● Print
● Copy and scan
● Fax
● Web Services
● Work with cartridges
● Network setup
● Solve a problem
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2 Get started
This section contains the following topics:
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Printer parts
●
Control panel and status lights
●
Paper basics
●
Load paper
●
Load original
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer o
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.
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HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Manage Power
●
Quiet Mode
●
Optimize Printing Supplies
Manage Power
Use Sleep Mode, Auto-o and Schedule Printer On/O to conserve electricity.
●
Sleep mode
●
Auto- o
●
Schedule On and O
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
You can set up the printer to enter sleep mode after some time of inactivity or through pressing (the
Power button).
To enter sleep mode after some time of inactivity
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, do one of the following.
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch .
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch , and then
touch Power Management.
2. Touch Sleep Mode, and then touch the desired option.
NOTE: The printer will enter sleep mode when the selected time of inactivity is reached.
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To enter sleep mode through pressing (the Power button)
You can make the printer enter sleep mode directly by pressing (the Power button).
1. Touch , and then touch Power Management.
2. Touch Power Button, and then select Enters Sleep Mode.
3. Press (the Power button) located on the front left side of the printer to make the printer enter the
sleep mode.
NOTE: The printer will enter sleep mode 5 seconds after you press (the Power button). During this
period, you can press (the Power button) again to make the printer enter sleep mode immediately.
Auto- o
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule On/O.
3. Touch the desired option, and follow the onscreen messages to set the day and time to turn the printer
o and on.
CAUTION:
on the front left side of the printer.
Always turn the printer o properly, using either Schedule O or (the Power button) located
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
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Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
2. Touch Quiet Mode .
3. Turn on Quiet Mode .
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
( Setup ).
2. Touch Quiet Mode .
3. Turn on Quiet Mode .
4. Turn on Schedule, and then change the start time and end time of the schedule.
To turn on Quiet Mode while the printer is printing
▲ On the printing screen, touch (Quiet Mode) to turn it on.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the printer software (OS X and macOS)
1. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
2. Select the printer.
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3. Click Quiet Mode .
4. Select On or O .
5. Click Apply Now.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
● Recycle used original HP cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
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Printer parts
Front view
Figure 2-1 Front and top views of HP ENVY Photo 7800 All-in-One series
Feature Description
1 Lid
2 Lid-backing
3 Scanner glass
4 Printer model name
5 Cartridge access door
6 Memory device area
7 Cartridge access area
8 cartridges
9 Photo tray
10 On button (also referred to as the Power button)
11 Control panel
12 Output tray
13 Color graphics display (also referred to as the display)
14 Automatic output tray extender (also referred to as the tray extender)
15 Memory card slot
16 Memory device light
17 Front universal serial bus (USB) port
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Feature Description
18 Unlatch button
19 Paper tray
Printing supplies area
Feature Description
1 Cartridge access door
2 Printhead
3 Cartridges
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time.
Back view
Figure 2-2 Rear view of HP ENVY Photo 7800 All-in-One series
Feature Description
1 Document feeder
2 Ethernet network port
3 Rear USB port
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Feature Description
4 Fax ports: 2-EXT (top) and 1-LINE (bottom)
5 Power connection. Use only the power cord supplied by HP.
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Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label Name and Description
1 Power button: Turns the printer on or o.
2 Back button: Returns to the previous screen.
3 Help button: Opens the Help menu for the current operation.
4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.
6 Wireless light: Indicates the status of the printer wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
● Fast blinking light indicates wireless error. Refer to the message on the printer display.
● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.
Control panel display icons
Icon Purpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
Scan : Opens the Scan menu where you can select a destination for your scan.
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Icon Purpose
Apps : Access the apps from your printer.
Photo : Opens the Photo menu where you can view and print photos.
Fax : Displays a screen where you can send a fax, or change fax settings.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change
ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and
display the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon
or the wireless icon depends on the way your printer is connected to the network. If the network connection of
the printer has not been set up, by default, the printer control panel display shows (Wireless).
Ethernet icon: Shows that an Ethernet network connection exists and also provides easy access to the the
network status screen.
ECO icon: Displays a screen where you can congure some of the printer environmental features.
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Icon Purpose
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the
minimum expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, select a function tab, touch and slide your nger across the screen, and
then touch the icon to select the desired function.
2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
Touch (Home) to return to the Home screen.
TIP:
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP:
Touch (Home) to return to the Home screen.
Dashboard
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
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To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
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Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
● HP Advanced Photo Paper
● HP Everyday Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), and 5 x 7 inches (13 x 18 cm) in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
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Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120g Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
● HP Brochure Paper Glossy or HP Professional Paper Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper Matte or HP Professional Paper Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
● Load only one type and one size of paper at a time into a tray or document feeder.
● Make sure the paper is loaded correctly when loading from the input tray or document feeder.
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● Do not overload the tray or document feeder.
● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
● Multipart forms
● Media that is damaged, curled, or wrinkled
● Media with cutouts or perforations
● Media that is heavily textured, embossed, or does not accept ink well
● Media that is too lightweight or stretches easily
● Media that contains staples or clips
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Load paper
Select a paper size to continue.
To load small-size paper
1. Pull out the photo tray.
Slide the paper-width guides outward, and then remove any previously loaded media.
If you do not see the photo tray, remove the output tray from the printer.
2. Load paper.
● Insert a stack of photo paper into the photo tray print side down.
● Slide the photo paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the photo tray back in.
4. Change or retain the paper settings on the printer display.
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To load full-size paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load paper.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down.
● Slide the paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
To load legal paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
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2. Unlock and open the front side of the paper tray.
3. Load paper.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down.
● Slide the paper forward until it stops.
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● Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in.
5. Change or retain the paper settings on the printer display.
To load panorama photo paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load paper.
● Insert a stack of panorama photo paper into the paper tray print side down.
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● Slide the photo paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
To load envelopes
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load envelopes
● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load
envelopes according to the graphic.
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● Slide a stack of envelopes inward until it stops.
● Slide the paper-width guides inward against the stack of envelopes until they stop.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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Load original
To load original on the scanner glass
1. Lift the scanner lid.
. Load the original print side down on the right front corner of the glass.
2
3. Close the scanner lid.
To load an original in the document feeder
1. Slide paper-width guides outwards.
2. Load original print-side up in the document feeder.
3. Slide paper-width guides inward until they stop at the edge of paper.
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