HP ProLiant ML350 G6 Server Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing
hazards in products with hazardous en
ergy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 513502-008 B
August 2011
Edition: 8
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks of Intel Corporation in the U.S and other countries.
Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ............................................................................................................................ 5
Illustrated parts catalog ............................................................................................................... 16
Mechanical components ............................................................................................................................. 16
System components .................................................................................................................................... 20
Removal and replacement procedures ........................................................................................... 27
Required tools ............................................................................................................................................ 27
Preparation procedures ............................................................................................................................... 27
Power down the server ..................................................................................................................... 27
Extend the server from the rack .......................................................................................................... 28
Remove the server from the rack ........................................................................................................ 29
Access the server rear panel (rack model) ........................................................................................... 29
Safety considerations .................................................................................................................................. 29
Preventing electrostatic discharge ...................................................................................................... 29
Server warnings and cautions ............................................................................................................ 29
Front bezel ................................................................................................................................................ 30
Tower foot ................................................................................................................................................. 31
Access panel ............................................................................................................................................. 31
Rack bezel ................................................................................................................................................ 32
Rack rails .................................................................................................................................................. 32
Large redundant fan air baffle ..................................................................................................................... 33
DIMM baffle .............................................................................................................................................. 34
Fan blank .................................................................................................................................................. 35
Fan ........................................................................................................................................................... 35
Power supply blank .................................................................................................................................... 36
Hot-plug power supply ................................................................................................................................ 37
SAS hard drive blank ................................................................................................................................. 37
SAS/SATA hard drive ................................................................................................................................ 38
Hard drive cages ....................................................................................................................................... 38
Standard hard drive cage ................................................................................................................. 39
Optional eight-bay SFF hard drive cage ............................................................................................. 39
Optional two-bay LFF hard drive cage ................................................................................................ 41
Standard hard drive cage backplane ........................................................................................................... 43
Expansion slot cover ................................................................................................................................... 44
Expansion board ........................................................................................................................................ 45
Media bay blank ....................................................................................................................................... 46
Battery-backed write cache procedures ......................................................................................................... 47
Battery-backed write cache module .................................................................................................... 47
BBWC battery pack ......................................................................................................................... 48
Recovering data from the battery-backed write cache .......................................................................... 49
Flash-backed write cache procedures ........................................................................................................... 50
Flash-backed write cache module ....................................................................................................... 50
Flash-backed write cache capacitor pack ............................................................................................ 51
PCI-X expansion cage ................................................................................................................................. 52
Half-height or full-height media device .......................................................................................................... 54
Contents 3
DIMM ....................................................................................................................................................... 56
Heatsink .................................................................................................................................................... 57
Processor................................................................................................................................................... 59
System board ............................................................................................................................................ 65
Power supply backplane ............................................................................................................................. 73
Battery ...................................................................................................................................................... 74
HP Trusted Platform Module......................................................................................................................... 75
Diagnostic tools .......................................................................................................................... 76
Troubleshooting resources ........................................................................................................................... 76
HP ROM-Based Setup Utility ........................................................................................................................ 76
HP Insight Diagnostics ................................................................................................................................ 76
HP Insight Diagnostics survey functionality .................................................................................................... 77
Integrated Management Log ........................................................................................................................ 77
Array Diagnostic Utility ............................................................................................................................... 77
HP Insight Remote Support software ............................................................................................................. 78
HP Insight Server Migration software for ProLiant ........................................................................................... 78
Component identification ............................................................................................................. 79
Front panel components .............................................................................................................................. 79
Front panel LEDs and buttons ....................................................................................................................... 80
Rear panel components .............................................................................................................................. 81
Rear panel LEDs and buttons ....................................................................................................................... 82
System board components .......................................................................................................................... 83
System board LEDs ..................................................................................................................................... 85
System maintenance switch ............................................................................................................... 86
NMI functionality ............................................................................................................................. 86
DIMM identification .................................................................................................................................... 87
SAS/SATA device numbers ......................................................................................................................... 88
SAS and SATA hard drive LEDs ................................................................................................................... 89
SAS and SATA hard drive LED combinations ................................................................................................ 90
Battery pack LEDs ....................................................................................................................................... 91
FBWC module LEDs .................................................................................................................................... 92
Fan locations and configurations ................................................................................................................. 93
Optional hard drive cage jumper location and configuration settings .............................................................. 97
Specifications ............................................................................................................................. 98
Environmental specifications ........................................................................................................................ 98
Mechanical specifications ........................................................................................................................... 98
Power supply specifications ......................................................................................................................... 98
Acronyms and abbreviations ...................................................................................................... 101
Index ....................................................................................................................................... 103
Contents 4
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 5
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