HP PageWide Enterprise Color 765dn
Firmware Readme
Product Name(s):
• HP PageWide Enterprise Color 765dn
• Model Number(s): J7Z04A
This document contains information for the firmware revision number:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060481
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security
measures, which may prevent supplies with non-HP chips or circuitry from working now or
in the future. More at: www.hp.com/go/learnaboutsupplies.
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
FutureSmart Level Switching Procedures
-- Embedded Web Server (EWS)
-- Device Control Panel
-- Web JetAdmin
System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP PageWide Series printer
or MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle?
The HP PageWide printer firmware update file available from the HP web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP PageWide Printer or MFP firmware for the engine
and all connected accessories are upgraded.
Who needs this firmware?
Similar to HP Inc. providing improved software for your HP PageWide Printer or MFP, HP
Inc. provides firmware updates for your printer periodically through its supported lifecycle.
A firmware update may be necessary if it is determined that you may benefit from the
resolution of any issue that is documented below. These updates are available on the HP
support web site.
Determining the current version level of your firmware
To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20170809
Firmware Revision: 2403782_000143
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060481
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ The Embedded Web Server Security Log now provides access to device generated
Syslog event information. The log stores all generated syslog event messages to an
internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now
authenticate automatically using the Signature or PIV-Authentication certificate. The
preferred certificate for authentication is configured using the Prefer-GSC-IS over
PIV card setting.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared
to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ A 49.DE.05 may occur when HPAC OXP is used in heavy volumes.
➢ Some media type strings are displayed incorrectly in Japanese language.
➢ If an export file is created with the Import/Export feature where the "Local quota
and job accounting settings" is checked and the "Local Quota" setting in the
Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings >
Local Quota) then the "Local Quota" setting in the EWS will no longer be
available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server
features when a third-party Authorization proxy is registered.
➢ Card Reader may fail after a power cycle and will require the device to be
registered again before it works.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.
➢ The Job Log does not display the full name of a Printed job.
Security/Authentication:
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ LDAP with secure connection fails on server with Channel Binding enabled.
➢ A corresponding Event Log entry is not created when a Syslog event message is
sent for a Potential Intrusion Detection event.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods
which will require a power cycle.
➢ The Current Settings page when printed in the Polish language is using incorrect
structure and words.
➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials
when WiFi Direct is enabled.
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage
Management Connector (VJAMc), device.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20200807
Firmware Revision: 2411097_060481
Embedded JetDirect:
JSI24110014
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.1
MD5 checksum for .bdl file
9b4c88746f8093e1142f930d30dcfd7b
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200205
Firmware Revision: 2410035_055375
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart
Firmware Bundle version 4.10.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20200205
Firmware Revision: 2410035_055375
Embedded JetDirect:
JSI24100003
HP Fleet Release Designation
Original Release FutureSmart 4.10.0.1
MD5 checksum for .bdl file
e311cfdf96fac676aa4c1701254dbf14
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191224
Firmware Revision: 2410028_055030
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Import and export functionally was extended to include more settings: Home
Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota
and Job accounting settings, and Manage trays settings.
Security/Authentication:
➢ The default setting for "Allow firmware updates sent as print jobs (Port 9100)" has
changed to Disabled (previously Enabled).
Embedded JetDirect:
➢ Added the SLP keep alive setting to the Embedded Web Server's Networking
Settings menu.
FIXES:
Base:
➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the
Default Login Method.
➢ Monochrome print jobs may not be restricted properly based upon the available
quota credits when the Local Quota Service is enabled.
➢ JetAdvantage Link Apps are presented to the user in the incorrect language when
device language is set to Norwegian.
➢ Signing into the device from the Control Panel takes longer compared to previous
releases.
➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi
with the HP Universal Printer Driver PostScript.
➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and
changing any setting within the Embedded Web Server's Copy/Print>Default Print
Options menu.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.
➢ The Print List button to print a list of all the stored jobs in translated incorrectly in
German.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ A Back up and Restore will fail to complete successfully if an administrator first
accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.
➢ SNMPv3 fails to respond when the device is in a power save mode with certain
configuration options being set.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20191224
Firmware Revision: 2410028_055030
Embedded JetDirect:
JSI24100002
HP Fleet Release Designation
Original Release FutureSmart 4.10
MD5 checksum for .bdl file
4e740ea17ae326f3b640f63d4ecd00fb
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20191024
Firmware Revision: 2409058_053391
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9.0.1
ENHANCEMENT:
Base:
➢ Added the ability to perform an Auto Reboot when a 61.00.00 error occurs.
Security/Authentication:
➢ Added support for both Whitelisting and Non-Whitelisting for SIO (Sign In Once)
Enablement through HP Command Center.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A 49.DE.11 error may occur when retrieving a stored job when the "Assist users
to their job" setting is enabled.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20191024
Firmware Revision: 2409058_053391
Embedded JetDirect:
JSI24090014
HP Fleet Release Designation
Original Release FutureSmart 4.9.0.1
MD5 checksum for .bdl file
439c65215f33107c980a2ecae3db8d6f
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190917
Firmware Revision: 2409048_052910
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9
ENHANCEMENT:
Base:
➢ Added the ability to process Print, Copy, Scan and Stored jobs simultaneously
when Serverless Job Accounting is enabled.
➢ Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax
Equivalent Impressions for Letter/A4 pages.
➢ Job Accounting performance improvements have been made which modifies the
database to return the records in a "Last-In-First-Out" (LIFO) format.
➢ Added the ability to allow the printer to wake from sleep/standby mode when
swiping a digital badge on an attached security card reader.
➢ Added the ability to schedule a restart under the Embedded Web Server (EWS)
Troubleshooting menu to allow users to restart a device at a specific time and
frequency.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ Increased the number of allowable IPv4 addresses within the Access Control List
(ACL) to 20 entries.
FIXES:
Base:
➢ The Print Assembly Report will not print while the control panel is configured in
certain languages.
➢ The Copy, Scan or Print functionality may still be accessible while a user is signing
out of the device.
➢ Certain PDF files may print slower than anticipated from the Apple Preview
application using the Apple Airprint driver in macOS 10.13 and macOS 10.14.
➢ A 49.DE.15 low memory error may occur due to a caching issue when logging In
and Out of some third party solutions.
➢ The Embedded Web Server (EWS) permissions are being grayed out when an
OXPd authentication agent proxy is configured.
Security/Authentication:
➢ The Authorization Agent registration may fail when the Embedded Web Server
(EWS) Access Control "Device Guest" has permissions enabled.
Embedded JetDirect:
➢ Incorrect characters are displayed on the Network Configuration Page when the
control panel is set to Czech or other Latin languages.
➢ Slow printing may occur when performing direct-PDF printing and when printing
certain file types within the Macintosh environment.
➢ Pages may be missing and not printed when IPP/IPPS jobs are sent in rapid
succession.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20190917
Firmware Revision: 2409048_052910
Embedded JetDirect:
JSI24090012
HP Fleet Release Designation
Original Release FutureSmart 4.9
MD5 checksum for .bdl file
59c2ad21d6d94e09be1a66d9b1ed45e0
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190614
Firmware Revision: 2408067_049143
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.8
ENHANCEMENT:
Base:
➢ Added the ability to change the font color and effects to improve readability in
Home Screen applications.
➢ Added support for the HP Custom Color Manager Software tool. The tool provides
color management capabilities to optimize color printing to better match
customer’s needs.
Security/Authentication:
➢ Added middleware support for SafeNet AT SC650 v4.1t smartcard.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Entering a PIN number for a stored job will unlock stored Jobs of another user with
the same PIN number.
➢ The Cancel button is not correctly notifying authentication solutions at sign-in when
user presses the cancel button.
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ HP Web JetAdmin might not be able to correctly identify the printer within its
firmware repository.
➢ The pin field pops up on the control panel after a card is inserted with certain
Smartcard solutions.
➢ Certain color PDF documents do not print correctly when using the UPD driver.
➢ When printing certain PDF files, the printer may output random characters or the
actual PDF print code rather than the PDF file as expected.
➢ Jobs get cancelled immediately instead of waiting for the inactivity timer if the
menu item "Delete job on unattended errors" is enabled.
➢ Not able to log in to the printer if the Sign in button is pressed before using a card
authentication method.
➢ Barcodes are not printed properly in some documents during direct PDF printing.
➢ An incorrect translation occurs when registering your device to the Google Cloud
Print server.
➢ LDAP access requests using SSL with CA certificates fail.
Security/Authentication:
➢ Unhandled exception causes device to crash with 49.38.07 error immediately
after Windows authentication.
➢ Safenet AT SC650 v4.1 card Smart Card: unique provisioning method prevents
the middleware from finding the certificates.
➢ A CA signed ID certificate is replaced with a printer generated self-signed ID
certificate when upgrading from FutureSmart 4.5.6 (or newer) to FutureSmart
4.7.3 (or older).
➢ An Insufficient Permissions dialog appearing with cancelled authentication attempts
when PostPromptResultCode.Canceled is set
➢ The default settings for the TLS 1.0 / TLS 1.1 (Transport Layer Security) protocol
changed to Disabled (previously Enabled).
IMPORTANT NOTE: TLS 1.0 may need to be enabled / re-enabled to be
compatible with some HP and 3rd party solutions and legacy web browsers.
Embedded JetDirect:
➢ IPv6 DHCP request packet contains a null Identity Association (IA). This works with
the RFC and MS servers, but QIP servers do not handle this well.
➢ A stapled document will hang the printer when printing through the Google Cloud
print solution.
➢ The default paper size may be incorrect when using the Google Cloud Print Driver.
➢ Jobs may not print when sending data over the 9100 port and the printer is in an
idle state.
➢ UDP port 500 responds with an "Informational" packet even though no IPsec rules
are defined.
➢ Some IP addresses are being mistakenly interpreted as multicast addresses by the
IPsec/Firewall feature.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20190614
Firmware Revision: 2408067_049143
Embedded JetDirect:
JSI24080014
HP Fleet Release Designation
Original Release FutureSmart 4.8
MD5 checksum for .bdl file
8723699c68d68ba766056d555ab3b88b
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20190116
Firmware Revision: 2407081_000573
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.7.0.1
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ New security check will prevent installation of non-compliant aftermarket solution
bundles. Currently installed solutions are unaffected. Please work with solution
providers for an updated signature-compliant version of their software.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A 49.DE.05 Webkit encountered a fatal error, unable to recover error message
may be observed when performing functions on the control panel with a pull-print
solution installed.
➢ An invalid 33.05.21 Security Alert error occurs when waking device from sleep
mode by opening the automatic document feeder.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20190116
Firmware Revision: 2407081_000573
Embedded JetDirect:
JSI24070006
HP Fleet Release Designation
Original Release FutureSmart 4.7.0.1
MD5 checksum for .bdl file
87ac067ec138d00f44fe51e22b06cb66
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20181130
Firmware Revision: 2407071_037937
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.7
ENHANCEMENT:
Base:
➢ Added the ability to cancel all pending jobs at once. An access control setting
"Details or Cancel any User's job" allows this to be restricted to logged-in users or
administrators only.
➢ The Network Time Protocol server setting within the Embedded Web Server will no
longer get auto deleted when the server cannot be reached after a few days.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A 49.38.0C error may occur when the printer is in a "Paper Out" condition and
an IPDS print job is received.
➢ Storing a Person Job within the drivers Job Storage feature may take more time
then compared to a FutureSmart 3 device.
➢ Some SmartCard solutions may fail to communicate with the card reader properly
causing the authentication dialog window to not appear.
➢ The device may hang and not print when using and IPDS solutions installed for
printing from an IBM Host system.
➢ A 49 error is seen when upgrading firmware from FutureSmart 3 to FutureSmart 4
when keyboard layout is set to Portuguese ABNT2.
➢ A 49.38.11 may be seen on the control panel when printing emails with special
characters.
Security/Authentication:
➢ Under certain circumstances the SIPR/NIPR card reader would go offline and
require power cycle.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20181130
Firmware Revision: 2407071_037937
Embedded JetDirect:
JSI24070006
HP Fleet Release Designation
Original Release FutureSmart 4.7
MD5 checksum for .bdl file
00945bf89055c3352f7c764fe9255790
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180830
Firmware Revision: 2406314_034191
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.6.4
ENHANCEMENT:
Base:
➢ Added a check box selection next to the file name in Print from Job Storage. End
users can now select one or more files to include in a job.
➢ Added a job masking feature to the Print from Job Storage application which
prevents jobs that are password or PIN protected from showing up on the print
jobs list. The end user must first enter the password or PIN.
➢ Added the ability to Hide or Show the Help Menus on the front control panel.
➢ Added French and Spanish language support to the HP Accessibility Assistant.
➢ Improved the time it takes for the printer to boot to a Ready state from the powered
off state. This change also reduced the amount of time it takes to get the first page
out for a copy or print job just after turning on the device.
➢ Added the ability to perform the Rotate Offset function which allow the device to
sort copy or print jobs without a finisher attached.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ A delay in printing may be seen after first power on when comparing the same
activity with previous versions of firmware.
➢ A 48.A1.01 error can intermittently occur when connected to a critical-client job
accounting solution because a job was not properly marked as acknowledged.
HP recommends unsubscribing/re-subscribing the job accounting solution after
installing this firmware to ensure all legacy un-acknowledged jobs have been
properly marked in the system.
➢ Certain files may print slower after upgrading to FutureSmart Bundle Version 4.6.2
or 4.6.2.1.
➢ Unable to print multiple copies when using Personal Job with Encryption (with
password) and the PostScript UPD drivers.
➢ Certain PDF's which contain masks with 1 bit per color components and have
been created from scanned image may print slowly.
Security/Authentication:
➢ A badge reader solution may become non-functional when swiping a badge
during an error condition.
➢ Under certain circumstances the SIPR/NIPR card reader would go offline and
require power cycle.
Embedded JetDirect:
➢ Some solutions may take longer to retrieve list of jobs by enabling Session caching
for the IP address in addition to host name-based caching.
➢ Association/authentication problems with Jetdirect 2900nw and a wireless
network when 802.11r fast roaming is enabled.
➢ An HTTP error 400 "Bad Request" may be seen when user tries to configure the
Jetdirect 2700w in the Embedded Web Server.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20180830
Firmware Revision: 2406314_034191
Embedded JetDirect:
JSI24060402
HP Fleet Release Designation
Original Release FutureSmart 4.6.4
MD5 checksum for .bdl file
82e737b6fe1b42d5cc2584297b86e2a4
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180627
Firmware Revision: 2406206_031868
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.6.2
ENHANCEMENT:
Base:
➢ Adds an option in EWS to remove the job cancel button (red X) on the control
panel.
➢ Added an option where Remote control panel screen can now be suppressed at
the control panel.
➢ Added ability to allow users to cancel A3 jobs on A4 printers, mainly targeted for
Pull printing customers.
➢ Added the capability to create and enforce Local Quota for Server-Less Job
Accounting that allow/limit/deny usage based on User Access Code .
➢ Added the ability to reset Job Statistics from the Control Panel and print the Job
Statistics report from the Control Panel and EWS (/w Admin Credentials) for
Server-less Job Accounting.
➢ Add the ability to use an IP address in the IPPS configuration with HTTPS
Security/Authentication:
➢ Adds the ability to use an IP address in the IPPS configuration with HTTPS
➢ Added "Enable PS privileged operators" setting in the EWS Security/General Tab.
When disabled (the default) the PostScript administrative passwords
"SystemParamsPassword" and "StartJobPassword" are disabled and cannot be
set. Any PS operator requiring these administrative passwords will not execute
and return an error. When enabled both passwords default to "0" (zero) and can
be set separately to an alphanumeric value.
Embedded JetDirect:
➢ Added a feature that allows configuring the complexity for SNMPv3 passphrase
Authentication and privacy protocols
FIXES:
Base:
➢ Error seen while enabling ePrint when device is set to "Norwegian" language.
➢ Certain barcode doesn't print correctly when using Direct PDF print.
➢ You may see a Data Received Warning and a very long pause between jobs
when trying to send direct PDF file over a USB connection.
➢ After setting the Time format to a 24 Hour Clock you will see the format change
back to a 12 Hour clock after a power cycle.
➢ Changing "Use Requested Tray" will not stick if Access control menu "Ability to
modify tray size and type settings" is locked even when signed in as
Administrator.
➢ Enabling or Disabling the Restrict Color feature within the Embedded Web Server
will not work if there is a leading or trailing space in the application name coming
from the PJL Jobacct info in the driver.
➢ When "PJL Drive Access" Setting is enabled/disabled via WJA, the setting is not
retained after a power cycle.
Security/Authentication:
➢ When the Device Guest does not have the Print in Color permission in Access
Control and users cannot select Alternate Sign In Methods, jobs sent to the device
using the HP Universal Printer Driver will print in color again.
➢ CVE-2015-9251: jQuery before version 1.12.0 and 3.0.0 may be vulnerable to
Cross-site Scripting (XSS) attacks.
➢ EWS>Security>Access Control default sign-in method for the HP AC Secure Pull
Print button is reset to "Local Device" from "HPAC - DRA Server" following a
firmware upgrade.
Embedded JetDirect:
➢ No longer possible for the device to lose network connection after re-negotiating
the link speed.
➢ Jetdirect 3000w not recognized by products localized for Japan.
➢ Device might exhibit a 81.09.00 error associated with certain HP AC
authentication use cases involving multiple servers behind a network load
balancer.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20180627
Firmware Revision: 2406206_031868
Embedded JetDirect:
JSI24060206
HP Fleet Release Designation
Original Release FutureSmart 4.6.2
MD5 checksum for .bdl file
9f31e95aeaf02a277bad607016811e7d
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180510
Firmware Revision: 2406048_029619
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.6.0.1
ENHANCEMENT:
Base:
➢ Added a status popup on UI with "cancel" button while waiting for the quota
server to respond.
➢ Added support for HP Accessibility Assistant Accessory.
➢ Improvements made to USB firmware download time. It can be seen on the next
upgrade after installing FutureSmart Bundle Version 4.6 or greater.
Security/Authentication:
➢ Added additional security measures to Cross-site Request Forgery (CSRF)
prevention feature that may affect installation or configuration of new or previously
installed Level 1 extensibility solution bundles. Temporarily disabling the CSRF
feature may be required to complete installing and configuring these solutions.
Embedded JetDirect:
➢ Added patch method for SNMP configuration.
➢ Updated certificates for Google Cloud Print.
FIXES:
Base:
➢ Fixed a defect where the printable "Current Settings" page did not correctly
represent the established value for 'Auto Off After Sleep'.
➢ Fixed a defect where a 49 error is seen when upgrading from FS3 to FS4
firmware with stored jobs on device.
➢ Fixed a defect where a printed cleaning page is seen in the middle of a print or
copy job.
➢ Fixed a defect where it would prevent a proximity card reader from properly
communicating with the printer running solutions using OXPd 1.7-based
authentication.
Security/Authentication:
➢ Fixed security defect CVE-2017-15361 ROCA- Vulnerable RSA generation (TPM
only)
Embedded JetDirect:
➢ Fixed a defect where Cisco "ARP Proxy" feature was causing devices to decline
the DHCP offer.
➢ Fixed a defect where Syslog Priority setting was not filtering properly. The fix
restores proper operation. CCC events will still be reported regardless of priority
when the “Enhanced security event logging” option is selected.
➢ Fixed a defect where only one stored IPP/IPPS print job was allowed at a time.
➢ Fixed a defect where Wireless option is not showing under Information tab.
➢ Fixed a defect where network connection is lost when forced to downshift due to
poor quality signal.
➢ Fixed a defect where Jetdirect configuration page layout for Japanese (and other 2
byte languages) is unreadable.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20180510
Firmware Revision: 2406048_029619
Embedded JetDirect:
JSI24060004
HP Fleet Release Designation
Original Release FutureSmart 4.6.0.1
MD5 checksum for .bdl file
93f75da5f76bb41e5c48b468a040e177
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20180227
Firmware Revision: 2405420_027504
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.5.5
ENHANCEMENT:
Base:
➢ Provides the ability to configure, through permissions on the EWS access control
page, to force a sign in before any functionality can be accessed. This is done by
restricting the guest user from being able to access all items in the list. When a
product has been configured this way, users need to sign in before the home
screen will display.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Performance improvements to reduce the time taken to sign in an authenticated
user.
➢ When Alternative Letterhead Mode (ALM) is enabled and a Tray is set to
Preprinted (or Letterhead), and a PCL5 print job is sent to the printer that includes
Paper Size and Tray Source but no Paper Type command, the Job should inherit
Paper Type from the Tray setting and process the page using ALM logic. Instead,
the printer crashes with a 49.38.07 error and a reboot is required. This defect has
been addressed.
➢ You may see a 42.26.00 error when printing certain files through direct PDF print
path.
➢ Device may not wake up from sleep after sleeping for a long period of time.
Control panel will be dim and unresponsive.
➢ You may see a 49.38.07 error under certain circumstances when printing from
Tray1.
➢ When printing multiple raw direct print PDF files through an SAP print queue only
first PDF is printed at the device.
➢ Image Registration values won't increment completely when the control panel
language is set to other languages than English.
➢ Unable to print certain PDFs from USB.
➢ A 49.38.07 error may be presented on the control panel or internal pages may
not print if there is a prompt to load Letter Any in tray one when printing internal
pages. This was due being allowed to set "Any" as the default paper type.
➢ On the initial setup screen the Time Zone drop down menu has been placed
before the selection for the Hours:Minutes.
➢ When changing the printer or MFP's Image registration values for trays in the
Embedded Web Server you will see an error message presented on the EWS
screen. This is seen when the language is set to something other than English.
➢ PJL INFO STATUS does not return information on device status while waking up
from sleep.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20180227
Firmware Revision: 2405420_027504
Embedded JetDirect:
JSI24050504
HP Fleet Release Designation
Original Release FutureSmart 4.5.5
MD5 checksum for .bdl file
472aa66bd17326287e3fe325293a0f18
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20171218
Firmware Revision: 2405384_026008
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.5.3
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ When printing from Mac OSX High Sierra, error "undefinedresult, OFFENDING
COMMAND" is seen.
➢ The SNMP OID prtMarkerProcessColorants (.1.3.6.1.2.1.43.10.2.1.6) now
contains values which are appropriate for monochrome devices.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ Printer is showing offline after registering to Google Cloud Print.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20171218
Firmware Revision: 2405384_026008
Embedded JetDirect:
JSI24050263
HP Fleet Release Designation
Original Release FutureSmart 4.5.3
MD5 checksum for .bdl file
a84c22c32d7fa83e3cabe9e6c76453fa
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20171205
Firmware Revision: 2405347_024812
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.5.2
ENHANCEMENT:
Base:
➢ An additional field is added in EWS to configure the Custom media type to
True/False for asymmetric media type. This setting when enabled, determines if
Alternative Letterhead Mode when enabled, should be applied on this specific
User defined media type or not.
➢ Provides the ability to disable the default SNMPv3 passphrase complexity.
➢ Embedded Job Accounting with Statistics - a simple server-less embedded solution
that provides ability to track, report and account for individual use via PIN on the
MFP and via HP UPD.
Security/Authentication:
➢ Increased number of certificates allowed in the certificate store to 200.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Certain Direct PDF printing causes middle of page to no longer be gradient.
➢ Printer reports itself as wrong model speed in driver or OID value even though the
printer print and copies at correct speed.
➢ Time/clock may be off by one hour in southern hemisphere time zones
➢ Device may not wake up from sleep after sleeping for a long period of time.
Control panel will be dim and unresponsive.
Security/Authentication:
➢ This firmware addresses the following security issues: CVE-2017-13077:
Reinstallation of the pairwise encryption key (PTK-TK) in the 4-way handshake.
CVE-2017-13078: Reinstallation of the group key (GTK) in the 4-way handshake.
CVE-2017-13079: Reinstallation of the integrity group key (IGTK) in the 4-way
handshake. CVE-2017-13080: Reinstallation of the group key (GTK) in the group
key handshake. CVE-2017-13081: Reinstallation of the integrity group key (IGTK)
in the group key handshake.
➢ EWS page for setting up Smart Card authentication was changed to indicate that
hostnames for authentication servers need to be entered, not "Trusted Domains".
➢ In the embedded web server under the security tab and access control menu,
removed the individual sign-in methods for the Embedded Web Server (EWS).
These controls offered no advantage since access is determined by the initial signin to the embedded web server. The default sign-in method for the EWS remains if
wanting to change the sign-in prompt to for example request Windows or LDAP
authentication instead.
➢ This firmware disables the "TFTP Configuration File" setting to prevent
unauthorized device resets.
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20171205
Firmware Revision: 2405347_024812
Embedded JetDirect:
JSI24050258
HP Fleet Release Designation
Original Release FutureSmart 4.5.2
MD5 checksum for .bdl file
e249cdc89af5a3b33310587c6ca8ada7
Enhancements and Fixes provided with this Firmware
revision
The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20171007
Firmware Revision: 2405087_018564
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.5
ENHANCEMENT:
Base:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
FIXES:
Base:
➢ No New Updates -- Original Release
Security/Authentication:
➢ No New Updates -- Original Release
Embedded JetDirect:
➢ No New Updates -- Original Release
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP PageWide Enterprise Color 765dn
Firmware Datecode: 20171007
Firmware Revision: 2405087_018564
Embedded JetDirect:
JSI24050126
HP Fleet Release Designation
Original Release FutureSmart 4.5
MD5 checksum for .bdl file
78db1e79cfb172f43e029026768be596
No Previous Releases -- Original Version
Installation Instructions
NOTE: Please be aware that an update in some circumstances may require 10 minutes
or more to complete.
You can send the firmware update to a device at any time; the device will wait for all I/O
channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To print the
configuration page:
1. Go to the printer’s control panel.
2. Select the Reports menu.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:
Firmware Datecode: 20170809
Firmware Revision: 2403782_000143
The elapsed time for an update depends on the I/O transfer time as well as the time that it
takes for the printer to reinitialize. The I/O transfer time depend on the speed of the host
computer sending the update and the I/O method (USB or network).
The re-initialization time will depend on the specific hardware configuration of the printer,
such as the number of EIO devices installed, the presence of external paper handling
devices, and the amount of memory installed. Finally, any print jobs ahead of the
firmware job in the queue will be printed before the update is processed.
NOTE: When the update process has completed the PageWide will need to be rebooted.
Once the printer is back online, print a Configuration Page and verify that the new
firmware has been installed.
Additional information to know
The firmware file will be in the following file format “xxxxxxx.bdl” where “xxx” indicates
the firmware file name and the “.bdl” is the files extension.
This file requires an interactive update method. You cannot update the printer using the
traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following
methods listed below to update the firmware of this device.
How to perform firmware upgrades.
Embedded Web Server:
(control panel is at a Ready screen)
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the
Firmware Upgrade
link from within the General tab.
4. Select
Choose File
and browse to the location that the firmware upgrade file
was downloaded to, and then select the firmware file.
5. Select the
Install
button to perform the upgrade.
NOTE:
Do not close the Browser Window or interrupt communication until the
Embedded Web Server displays the Confirmation Page.
6.
The printer will automatically reboot unless you are downgrading. If
downgrading Firmware you will be prompted to select the Rollback option.
NOTE:
Please be aware that an update in some circumstances may require 10
minutes or more to complete.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Walk-up USB thumb drive:
(Standard control panel menu)
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Select the
Support Tools
menu.
4. Select the
Maintenance
menu.
5. Select the
USB Firmware Upgrade
menu.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB
port on the front control panel of the product.
7. Select the xxxxxxx.bdl file you would like to use.
NOTE:
If there is more than one xxxxxxx.bdl file on the storage device, make sure
that you select the correct file for this product.
8. Select the Install button on the bottom of the screen.
9. Select the Upgrade, Re-install or Downgrade option depending on the task
you are performing. The firmware upload process will begin.
When the upload is complete, the printer will reboot automatically and start the
upgrade process.
NOTE:
The upgrade process may take up to 10 minutes to complete. Please do not
interrupt the updating process.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Pre-Boot walk-up USB thumb drive:
(control panel Pre-Boot menu)
NOTE:
Only to be used if the printer is not able to boot to READY
After uncompressing the file you will see a xxxxxxx.bdl file.
1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb
drive).
NOTE:
USB Flash Drives that are not in a Fat32 format or having a CD formatted
partition may not be recognized by the printer. You may need to try a different USB
flash drive.
2. Turn the printer ON.
3. Press the
“X”
button or middle of the Touch Screen when you see the “
1/8
”
under the HP logo.
4. Press the Down arrow to highlight
Administrator
, and then press OK.
5. Press the Down arrow to highlight
Download
, and then press OK.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
7. Press the Down arrow to highlight
USB Thumbdrive
, and then press OK.
8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press OK.
NOTE:
Please make sure the firmware file is located in the root directory of the flash
drive. If you have more than one .bdl file on your USB flash drive, select the file you
want loaded and press OK.
Please be patient since this may take up to 10 minutes to complete.
9. When the message
Complete
appears on the control panel display, power cycle
the printer.
10. The printer will start the upgrade process and will continue to boot to the Ready
state.
NOTE:
Please be patient since this may take up to 10 minutes to complete.
Once the printer or MFP is back online, print a Configuration Page and verify that the new
firmware has been installed.
Web Jetadmin (Supported with version 10.4 SR1 with FP4 or newer)
Please visit www.hp.com and type “Web Jet Admin” in the “Search” Box to find more
information about new releases of Web Jetadmin and the release note information for
those releases.
Upgrading Firmware:
1. Start Web Jetadmin 10.4 SR1 with FP4 or newer
2. From the “Device Management” section, select "All Devices” (or the appropriate
device group). An “All Devices” list will appear in the center window.
3. Find your device in the list, or type the IP address of the device in the Quick Device
Discovery section in the lower-left of the screen (this will highlight your device in
the device list). You can sort the device list by clicking on a column name at the
top.
4. If your device list is sorted my model number, you may select multiple devices with
the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select “Upgrade firmware…”.
6. An Upgrade Firmware window will appear. Select “Device firmware” and click
“Next”
7. A list of available firmware will appear. If the correct version is listed, click
“Next”, and the upgrade process will start.
NOTE: If the correct firmware version does not appear within the list, you will need to
manually upload it into WJA. New firmware may be available on an FTP site prior to
appearing on hp.com. The instructions below allow you to upload a firmware file from
your local PC to WJA 10.4 SR1 with FP4 or newer
Uploading new firmware files into WJA:
1. Click on “Firmware/Firmware Repository” in the “Device Management” pane
2. A “Firmware Repository” window will appear in the center of the screen
3. Click on “Upload” in the upper-right of the window
4. Browse to the .bdl file on your local PC
5. Click “Upload”
6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete
steps 2 through 6.
NOTE: Do not turn printer off during the update process! When the update process is
complete, the printer will automatically reboot. If the firmware update process fails, Web
JetAdmin will provide notification with a page (screen) of information regarding the
reason(s) for failure. A link will be provided to attempt the process again.
System Requirements
The Firmware upgrade process requires a network or USB port connection.
Technical Assistance
Some of the services below are provided for the United States only. Similar services to
those listed below are available in other countries. See your printer's user guide or call
your local authorized HP dealer.
Customer Support
See your printer's user guide or call your local authorized HP dealer.
Internet
An anonymous FTP library service is available worldwide for around-the-clock-access to
drivers and technical support information for HP peripheral and computer products.
Please note that paths may change without notice. Access the Internet or FTP address and
use the menus to locate the software or support of your choice.
URL for HP PageWide Enterprise Color 765dn Support:
URL for Firmware downloads:
www.hp.com/support/pagewidecolor765
URL for Support:
http://www.hp.com/go/support
URL for Access HP: http://www.hp.com
FTP address: ftp.hp.com
Login: anonymous
Password: your Internet email address
Additional Information
Refer to your printer's user guide for additional methods of obtaining software and support
information, such as printer driver distribution centers other online services, fax services,
and other online support.
Legal Statements
Trademark Notices
MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server
2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
Quark and QuarkXpress are trademarks of Quark Inc.
Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.
The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Novell is a registered trademark of Novell, Inc., in the United States and other countries.
Netscape Navigator, is a registered trademark of Netscape Communications Corporation
in the United States and other countries.
License and Copyright
© Copyright 2020 HP Inc., L.P.
The information contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein
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