Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2016
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Power consumption, electrical specications, and acoustic emissions ........................................... 15
Operating-environment range .......................................................................................................... 15
Printer hardware setup and software installation .............................................................................................. 16
2 Paper trays ................................................................................................................................................. 17
Load paper to Tray 1 (multi-purpose tray) .......................................................................................................... 18
Tray 1 paper orientation ................................................................................................................... 19
Use alternative letterhead mode ...................................................................................................... 22
Enable Alternative Letterhead Mode by using the printer control-panel menus .......... 22
Load paper to Tray 2 ............................................................................................................................................ 23
Tray 2 paper orientation ................................................................................................................... 24
Use alternative letterhead mode ...................................................................................................... 26
Enable Alternative Letterhead Mode by using the printer control-panel menus .......... 26
Load paper to Tray 3 ............................................................................................................................................ 27
3 Supplies, accessories, and parts ................................................................................................................... 41
Order supplies, accessories, and parts ................................................................................................................ 42
Supplies and accessories .................................................................................................................. 42
Customer self-repair parts ................................................................................................................ 43
Replace the cartridges ......................................................................................................................................... 45
Cartridge information ........................................................................................................................ 45
Remove and replace the cartridge .................................................................................................... 47
Replace the ink-collection unit ............................................................................................................................ 50
Create a stored job (Windows) .......................................................................................................... 62
Create a stored job (OS X) .................................................................................................................. 64
Print a stored job ............................................................................................................................... 64
Delete a stored job ............................................................................................................................ 65
Information sent to printer for Job Accounting purposes ................................................................ 65
Mobile printing ..................................................................................................................................................... 66
Print from the USB port ....................................................................................................................................... 70
View or change network settings ..................................................................................................... 83
Rename the printer on a network ..................................................................................................... 83
Manually congure IPv4 TCP/IP parameters from the control panel ............................................... 84
ENWWv
Manually congure IPv6 TCP/IP parameters from the control panel ............................................... 84
Link speed and duplex settings ........................................................................................................ 85
Printer security features ...................................................................................................................................... 87
Assign an administrator password ................................................................................................... 87
IP Security .......................................................................................................................................... 88
Lock the formatter ............................................................................................................................ 88
Encryption support: HP High Performance Secure Hard Disks ........................................................ 88
Optimize speed or energy usage ...................................................................................................... 89
Set the sleep timer and congure the printer to use 1 watt or less of power ................................. 89
Set the sleep schedule ...................................................................................................................... 90
HP Web Jetadmin ................................................................................................................................................. 92
Software and rmware updates .......................................................................................................................... 93
Customer support ................................................................................................................................................ 96
Control panel help system ................................................................................................................................... 97
The printer does not pick up paper ................................................................................................. 101
The printer picks up multiple sheets of paper ................................................................................ 103
Clear paper jams ................................................................................................................................................ 107
The printer does not print after the wireless conguration completes ......................................... 135
The printer does not print, and the computer has a third-party rewall installed ....................... 135
The wireless connection does not work after moving the wireless router or printer .................... 135
Cannot connect more computers to the wireless printer ............................................................... 135
The wireless printer loses communication when connected to a VPN .......................................... 136
The network does not appear in the wireless networks list .......................................................... 136
The wireless network is not functioning ........................................................................................ 136
ENWWvii
Perform a wireless network diagnostic test ................................................................................... 136
Reduce interference on a wireless network ................................................................................... 137
Index ........................................................................................................................................................... 139
viiiENWW
1Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pagewidecolor556.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW1
Printer views
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9
8
10
11
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Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
1Control panel with color touchscreen display (tilts up for easier viewing)
2Hardware integration pocket (for connecting accessory and third-party devices)
3Output ejector ap
4Output bin
5Output bin extension
6Model name
7Tray 2
8Tray 3 (included with the xh model, optional for the dn model)
9On/o button
10Cartridge door
11Easy-access USB port (on the side of the control panel)
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
2Chapter 1 Printer overviewENWW
Printer back view
1
1
2
3
5
4
6
7
1Left door (access to the ink-collection unit and for clearing jams)
2Tray 1
3Power connection
4Formatter cover
5Serial number and product number label
6Formatter (contains the interface ports)
7Slot for a cable-type security lock (on the rear cover of the printer)
ENWWPrinter views3
Interface ports
2
4
3
1
1Slot for a cable-type security lock
2Hi-Speed USB 2.0 printing port
3Local area network (LAN) Ethernet (RJ-45) network port
4USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
4Chapter 1 Printer overviewENWW
Control-panel view
6
1
79
12
13
4
3
5
81011
2
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control
panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1
Home button
2Near-eld
communication icon (xh
models only)
3Easy-access USB portInsert a USB ash drive for printing or scanning without a computer or to update the printer
4Printer statusThe status line provides information about the overall printer status.
5HP logo or Home buttonNOTE: An administrator must enable this port before use.
6
Stop button
7Sign In or Sign Out
button
Touch the Home button to return to the printer Home screen at any time.
This icon indicates the printer includes integrated HP near-eld communication (NFC) and Wireless
Direct Print
rmware.
On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home
button to return to the Home screen.
Touch the Stop button to pause the current job. The Job Status screen opens and provides options to
cancel or continue the job.
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require
permission for access to features.
ENWWPrinter views5
8Language Selection
button
9Sleep buttonTouch the Sleep button to put the printer into Sleep mode.
Touch the Language Selection button to select the language for the control-panel display.
10
Network button
11
Help button
12Scroll barUse the scroll bar to see the complete list of available features.
13FeaturesDepending on the printer conguration, the features that appear in this area can include any of the
Touch the Network button to nd information about the network connection.
Touch the Help button to open the embedded help system.
Insert a USB ash drive for printing or scanning without a computer or to update the printer
rmware.
NOTE: An administrator must enable this port before use.
following items:
●
Quick Sets
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
6Chapter 1 Printer overviewENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/pagewidecolor556.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name
Product number
Paper handlingTray 1 (50-sheet capacity)
Tray 2 (500-sheet capacity)
Tray 3 (500-sheet capacity)Optional
Printer standOptionalOptional
3 x 500-sheet paper feeder and stand
Automatic duplex printing
Connectivity10/100/1000 Ethernet LAN connection
Hi-Speed USB 2.0
Easy-access USB port for printing without
Hardware Integration Pocket for
HP Internal USB PortsOptionalOptional
556dn
G1W46A
OptionalOptional
(combined 1,500-sheet capacity)
with IPv4 and IPv6
a computer and upgrading the rmware
connecting accessory and third-party
devices
556xh
G1W47A
Integrated HP near-eld communication
(NFC) and Wireless Direct Print
functionality for printing from mobile
devices
HP Jetdirect 3000w NFC/Wireless
Accessory for printing from mobile devices
HP Jetdirect 2900nw Print Server
accessory for wireless connectivity
Optional
OptionalOptional
OptionalOptional
ENWWPrinter specications7
Model name
556dn
556xh
Product number
Memory1.28 GB base memory
NOTE: The base memory is expandable
to 2.0 GB by adding a DIMM memory
module.
Mass storage4 GB embedded Multi-Media Controller
(eMMC)
320 GB HP Secure High-Performance Hard
Disk
SecurityHP Trusted Platform Module for
encrypting all data that passes through
the printer
Control-panel display and keyboardColor touchscreen control panel
PrintPrints 50 pages per minute (ppm) on A4
and 50 ppm on letter-size paper in
Professional mode.
Prints 75 ppm on A4 and 75 ppm on lettersize paper in General Oice mode
Easy-access USB printing (no computer
required)
Store jobs in the printer memory to print
later or print privately
G1W46A
Not supported
OptionalOptional
G1W47A
Not supported
Supported operating systems
The following information applies to the Printer-Specic Windows PCL 6 and HP print drivers for OS X and to
the in-box software installation CD.
Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3
print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the full software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support Web site
for this printer: www.hp.com/support/pagewidecolor556.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Print Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included
in the in-box CD.
1.Go to 123.hp.com.
2.Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
8Chapter 1 Printer overviewENWW
Table 1-1 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)
Windows® XP SP3, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Vista®, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2003 SP2, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows 7 SP1, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the full software installation.
Notes
The full software installer is not supported
for this operating system.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system.
Windows 8, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows 8.1, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows 10, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 SP2, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 SP2, 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 R2, SP 1, 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
The full software installer is not supported
for this operating system.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
The full software installer is not supported
for this operating system.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
ENWWPrinter specications9
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)
Windows Server 2012, 64-bitThe software installer does not support
Windows Server 2012 but the printer-specic print drivers do support it.
Windows Server 2012 R2, 64-bitThe software installer does not support
Windows Server 2012 but the printer-specic print drivers do support it.
OS X 10.9 Mavericks, OS X 10.10 Yosemite,
OS X 10.11 El Capitan
The HP print driver is available for
download from HP Easy Start. The HP
installer software for OS X is not included
in the in-box CD.
Notes
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
For OS X, download the installer from HP
Easy Start.
1.Go to 123.hp.com.
2.Follow the steps provided to
download the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/pagewidecolor556 for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go
to www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
WindowsOS X
●
CD-ROM drive, DVD drive, or an Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network
connection
●
400 MB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
The printer supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan.
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
●
Internet connection
●
1 GB of available hard-disk space
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported by all printers using ePrint Enterprise Server Software)
10Chapter 1 Printer overviewENWW
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Google Cloud Print
●
AirPrint
●
Android Printing
Printer dimensions
Figure 1-1 Dimensions for the dn model
Printer fully closedPrinter fully opened
1. Height457 mm (17.9 in)457 mm (17.9 in)
2. Depth463 mm (18.2 in)745 mm (29.3 in)
3. Width530 mm (20.8 in)934 mm (36.7 in)
Weight22.2 kg (48.9 lb)
Figure 1-2 Dimensions for the xh model
Printer fully closedPrinter fully opened
1. Height597 mm (23.5 in)597 mm (23.5 in)
2. Depth463 mm (18.2 in)745 mm (29.3 in)
ENWWPrinter specications11
Printer fully closedPrinter fully opened
2
1
2
3
3
1
2
3
1
2
1
3
3. Width530 mm (20.8 in)1038 mm (40.8 in)
Weight34.1 kg (75.2 lb)
Figure 1-3 Dimensions for Tray 3
1. Height138 mm (5.4 in)
2. DepthTray closed: 396 mm (15.5 in)
Tray opened: 678 mm (26.6 in)
3. WidthLower-left door closed: 514 mm (20.2 in)
Lower-left door opened: 1038 mm (40.8 in)
Weight5.4 kg (11.8 lb)
Figure 1-4 Dimensions for the printer stand
1. Height640 mm (25.1 in)
2. DepthTray closed: 669 mm (26.3 in)
12Chapter 1 Printer overviewENWW
Tray opened: 810 mm (31.8 in)
3. WidthLower-left door closed: 669 mm (26.3 in)
1
2
3
3
1
2
Lower-left door opened: 1040 mm (40.9 in)
Weight31.2 kg (69 lb)
Figure 1-5 Dimensions for the 3 x 500-sheet paper feeder and stand
1. Height642 mm (25.2 in)
2. DepthTray closed: 669 mm (26.3 in)
Tray opened: 795 mm (31.2 in)
3. WidthLower-left door closed: 669 mm (26.3)
Lower-left door opened: 1040 mm (40.9 in)
Weight35.8 kg (79 lb)
ENWWPrinter specications13
Figure 1-6 Dimensions for the xh model with the printer stand
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Printer and accessories fully closedPrinter and accessories fully opened
1. Height1297 mm (48.6 in)1297 mm (48.6 in)
2. Depth669 mm (26.3 in)810 mm (31.8 in)
3. Width669 mm (26.3 in)1040 mm (40.9 in)
Weight59.9 kg (132.2 lb)
14Chapter 1 Printer overviewENWW
Figure 1-7 Dimensions for the dn model with the 3 x 500-sheet paper feeder and stand
1
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Printer and accessories fully closedPrinter and accessories fully opened
1. Height1099 mm (43.2 in)1099 mm (43.2 in)
2. Depth669 mm (26.3 in)795 mm (31.2 in)
3. Width669 mm (26.3 in)1040 mm (40.9 in)
Weight58 kg (127.9 lb)
1
These values are subject to change. For current information, go to www.hp.com/support/pagewidecolor556.
2
Do not extend more than one paper tray at a time.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/pagewidecolor556 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
1-3 Operating-environment specications
Table
EnvironmentRecommendedAllowed
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% (RH)
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
ENWWPrinter specications15
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/pagewidecolor556 for HP's all-inclusive help for the printer. Find the following
support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
16Chapter 1 Printer overviewENWW
2Paper trays
●
Load paper to Tray 1 (multi-purpose tray)
●
Load paper to Tray 2
●
Load paper to Tray 3
●
Load paper to the 3 x 500-sheet paper feeder
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pagewidecolor556.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW17
Load paper to Tray 1 (multi-purpose tray)
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 50 sheets of 75 g/m2
(20 lb) paper or 5 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1.Open Tray 1.
2.Pull out the tray extension to support the paper.
3.Spread the paper guides to the correct size, and
then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 19.
18Chapter 2 Paper traysENWW
4.Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 5 mm (0.2
in), or approximately 50 sheets of 75g paper.
5.Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 22
ENWWLoad paper to Tray 1 (multi-purpose tray)19
Paper typeImage OrientationDuplex modePaper sizeHow to load paper
123
123
123
Letterhead or preprintedPortrait1-sided printingLetter, Legal, Executive,
Statement, Ocio
(8.5 x 13), 3 x 5, 4 x 6, 5 x 7,
5 x 8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K
195 x 270 mm, 16K
184 x 260 mm, 16K
197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard
Rotated (Double Postcard
(JIS))
Automatic 2-sided printing
or with Alternative
Letterhead Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, RA4,
B5 (JIS), Ocio (216 x 340)
Statement, Ocio
(8.5 x 13), 3 x 5, 4 x 6, 5 x 7,
5 x 8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K
195 x 270 mm, 16K
184 x 260 mm, 16K
197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard
Rotated (Double Postcard
(JIS))
Face-down
Top edge toward the back
of the printer
20Chapter 2 Paper traysENWW
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