Hp 5550, 5500 User Manual

HP color LaserJet
5500/5550 Printers
Service
HP Color LaserJet 5500/5550 Printers
Service Manual
© 2005 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: Q3713-90965
Edition 1, 1/2005
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Table of contents
1 Printer description
Model Configurations ................................................................................................................3
The HP Color LaserJet 5500 series printer ........................................................................3
Performance, memory, and other printer features ....................................................................6
Identification ..............................................................................................................................9
Model and serial numbers ..................................................................................................9
HP Color LaserJet 5500 models ......................................................................................11
HP Color LaserJet 5550 models ......................................................................................12
Printer specifications ...............................................................................................................13
Supply storage requirements (HP Color LaserJet 5500 series) ......................................15
Product information .................................................................................................................16
Product information ..........................................................................................................16
Electrical specifications (HP Color LaserJet 5500 models) .............................................16
Electrical specifications (HP Color LaserJet 5550 models) .............................................17
Media requirements ................................................................................................................19
Selecting print media ........................................................................................................19
Media specifications .........................................................................................................19
Supported media weights and sizes (HP Color LaserJet 5500 models) ..........................19
Supported paper weights and sizes (HP Color LaserJet 5550 models) ..........................22
Media specifications for 2-sided (duplex) printing ............................................................25
Media to avoid ..................................................................................................................25
Media that may cause damage to the printer ...................................................................26
Printing on special media .................................................................................................26
Transparencies .................................................................................................................2 6
Printing on transparencies ................................................................................................26
Glossy paper .....................................................................................................................27
Colored paper ...................................................................................................................27
Heavy paper .....................................................................................................................27
Printing images (HP Color LaserJet 5550 models) ..........................................................28
Envelopes .........................................................................................................................28
Labels ...............................................................................................................................29
HP LaserJet Tough paper ................................................................................................29
Preprinted forms and letterhead ......................................................................................29
Recycled paper .................................................................................................................30
Weight equivalence table .................................................................................................30
Hewlett-Packard warranty statement ......................................................................................32
Limited warranty for print cartridge life ....................................................................................33
HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image
Transfer Kit Limited Warranty Statement ............................................................................34
Declaration of Conformity ........................................................................................................35
Safety information ...................................................................................................................37
Laser safety statement .....................................................................................................37
Canadian DOC regulations ...............................................................................................37
EMI statement (Korea) .....................................................................................................38
VCCI statement (Japan) ...................................................................................................38
Laser Statement for Finland .............................................................................................39
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Toner safety ............................................................................................................................40
2 Service approach
Chapter contents .....................................................................................................................41
Service approach ....................................................................................................................42
Parts and supplies ...................................................................................................................43
Ordering parts ...................................................................................................................43
By phone: ..........................................................................................................................43
By mail: .............................................................................................................................43
Ordering supplies ..............................................................................................................43
Ordering parts, supplies, and accessories over the Internet ............................................43
Ordering directly through the embedded Web server (for printers with network
connections) ..................................................................................................................43
Ordering directly through the HP Toolbox software (HP Color LaserJet 5550
model only) ....................................................................................................................4 4
Exchange program ...........................................................................................................44
Supplies ............................................................................................................................44
World Wide Web ...............................................................................................................44
HP service parts information compact disc ......................................................................45
HP support assistant compact disc ..................................................................................45
Customer care reseller sales and service support center ................................................45
HP service agreements ....................................................................................................45
Other areas .......................................................................................................................45
HP customer care .............................................................................................................45
Ordering related documentation and software .................................................................46
HP maintenance agreements .................................................................................................48
On-site service agreements ..............................................................................................48
Priority on-site service ......................................................................................................48
Next-day on-site service ...................................................................................................48
Weekly (volume) on-site service ......................................................................................48
3 Installation and configuration
Site requirements ....................................................................................................................51
Space requirements ................................................................................................................52
500-sheet paper feeder dimensions .................................................................................52
Printer stand dimensions ..................................................................................................52
Unpack the printer ...................................................................................................................53
Package contents .............................................................................................................53
Unpacking the HP Color LaserJet 5500 series printer (for base models 5500n
and 5500dn) ..................................................................................................................54
Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models .......................58
Installing print cartridges for HP Color LaserJet 5500 series printers ....................................62
Installing print cartridges (HP Color LaserJet 5500 series models) .................................62
Installing paper trays (HP Color LaserJet 5500 series printers) ......................................64
Installing accessories (HP Color LaserJet 5500 series printers) .....................................66
Installing optional printer stand (HP Color LaserJet 5500 series printers) .......................69
Installing a new overlay (HP Color LaserJet 5500 models) .............................................70
Installing a new control panel label (HP Color LaserJet 5550 models) ...........................71
Testing the printer operation .............................................................................................73
Using PowerSave .............................................................................................................73
Connecting to a computer .......................................................................................................7 5
Parallel connections .........................................................................................................75
USB configuration (HP Color LaserJet 5550 models) ......................................................76
Auxiliary connection configuration (HP Color LaserJet 5550 models) .............................76
Network connections ........................................................................................................77
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Enhanced I/O (EIO) configuration ...........................................................................................79
HP Jetdirect print servers .................................................................................................79
Available enhanced I/O interfaces ....................................................................................79
NetWare networks ............................................................................................................79
Windows and Windows NT networks ...............................................................................80
AppleTalk networks ..........................................................................................................80
LocalTalk configuration .....................................................................................................80
LocalTalk network configuration .......................................................................................80
UNIX/Linux networks ........................................................................................................80
Wireless printing ......................................................................................................................81
IEEE 802.11b standard ....................................................................................................81
Bluetooth ...........................................................................................................................81
Printer drivers ..........................................................................................................................82
Available drivers ...............................................................................................................82
Additional drivers ..............................................................................................................83
Select the right printer driver for your needs ....................................................................83
Printer driver Help .............................................................................................................84
Software for Macintosh computers .........................................................................................85
PPDs .................................................................................................................................85
HP LaserJet Utility ............................................................................................................85
Installing the printing system software ....................................................................................86
Installing Windows printing system software for direct connections ................................86
Installing Windows printing system software for networks ...............................................87
To set up Windows-sharing to use the printer on a network ............................................87
Installing Macintosh printing system software for networks .............................................88
Installing Macintosh printing system software for direct connections (USB,
HP Color LaserJet 5550 models) ..................................................................................89
Installing the software after the parallel or USB cable has been connected ....................90
Network configuration .............................................................................................................92
Configuring Novell NetWare frame type parameters .......................................................92
HP Web Jetadmin .............................................................................................................93
UNIX .................................................................................................................................93
Utilities ..............................................................................................................................93
Embedded Web server .....................................................................................................94
Configuring TCP/IP parameters .......................................................................................96
Setting network security on the printer .................................................................................102
Locking the control panel ................................................................................................102
Using an ASCII PJL escape sequence to set network security .....................................103
4 Printer maintenance
Cleaning the printer and accessories ..................................................................................106
Cleaning spilled toner .....................................................................................................106
Vacuum specifications ....................................................................................................106
Periodic cleaning ...................................................................................................................108
Cleaning the static discharge comb ...............................................................................108
Cleaning the OHT sensor ...............................................................................................109
Approximate replacement intervals for supply items ............................................................111
ETB life under different circumstances ...........................................................................113
Locating supplies ..................................................................................................................114
Replacing supply items .........................................................................................................115
Changing print cartridges ...............................................................................................115
Replacing the transfer unit (ETB) ...................................................................................117
Replacing the transfer unit when it is not at end of life ..................................................118
Replacing the fuser .........................................................................................................119
Replacing the fuser when it is not at end of life ..............................................................120
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Printer memory (HP Color LaserJet 5500 models) ...............................................................122
To print a configuration page ..........................................................................................122
Installing memory and font DIMMs (for HP Color LaserJet 5500 models) .....................122
Installing DDR memory DIMMs (for HP Color LaserJet 5550 models) ..........................125
Enabling memory (HP Color LaserJet 5500 models) .....................................................128
Enabling the language font DIMM (HP Color LaserJet 5550 models) ...........................128
Enabling the language font DIMM (HP Color LaserJet 5500 models) ...........................129
Checking DIMM installation (HP Color LaserJet 5500 models) .....................................129
Installing an HP Jetdirect print server card ....................................................................129
5 Theory of operation
Basic operation .....................................................................................................................135
Operation sequence .......................................................................................................135
Engine control system ...........................................................................................................137
DC controller circuit ........................................................................................................137
Motors and fans ..............................................................................................................139
Fuser power supply circuit ..............................................................................................141
Heater temperature control .............................................................................................142
Heater temperature control (HP Color LaserJet 5550 models) ......................................143
Failure detection (HP Color LaserJet 5550 models) ......................................................144
High-voltage power supply .............................................................................................144
Low-voltage power supply ..............................................................................................145
Formatter system ............................................................................................................146
PowerSave .....................................................................................................................146
Input/Output ....................................................................................................................147
Printer memory ...............................................................................................................148
Read-only memory .........................................................................................................148
Random-access memory ................................................................................................148
Firmware DIMM (HP Color LaserJet 5500 models) .......................................................148
Firmware compact flash (HP Color LaserJet 5550 models) ..........................................148
Nonvolatile memory ........................................................................................................148
PJL overview ..................................................................................................................149
PML .................................................................................................................................149
Control panel ..................................................................................................................149
Laser/scanner system ...........................................................................................................150
Scanner motor control ....................................................................................................151
Image formation system ........................................................................................................152
Image formation process ................................................................................................153
Print cartridges ................................................................................................................155
Toner level detection ......................................................................................................156
Electrostatic transfer/transport belt (ETB) unit ...............................................................160
Electrostatic latent image formation block ......................................................................161
Development block .........................................................................................................163
Transfer block .................................................................................................................164
Fusing block ....................................................................................................................165
Fuser motor speed control ..............................................................................................166
Cleaning block ................................................................................................................166
Calibration and cleaning .................................................................................................167
Color plane registration calibration .................................................................................171
Drum phase calibration ...................................................................................................172
Image stabilization control ..............................................................................................172
Pickup/feed system ...............................................................................................................175
Pickup/feed unit ..............................................................................................................178
Fuser/delivery unit ..........................................................................................................185
Duplex feed unit ..............................................................................................................186
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500-sheet paper feeder .........................................................................................................187
Pickup and feed operations ............................................................................................187
6 Removal and replacement
Introduction ............................................................................................................................191
Removal and replacement strategy ................................................................................191
Repair notices .................................................................................................................191
Caution regarding electrostatic discharge (ESD) ...........................................................191
Required tools .................................................................................................................191
Types of screws ..............................................................................................................192
Supplies .................................................................................................................................194
Print cartridges and ETB ................................................................................................194
Covers and external components .........................................................................................196
Rear cover ......................................................................................................................196
Top cover ........................................................................................................................196
Rear top cover ................................................................................................................197
Left cover ........................................................................................................................198
Right cover ......................................................................................................................199
Reinstallation tip .............................................................................................................200
Multi-purpose tray (Tray 1) .............................................................................................200
Front cover ......................................................................................................................201
Control panel ..................................................................................................................202
Cassette cover ................................................................................................................204
Internal components (front) ...................................................................................................205
Paper pickup unit ............................................................................................................205
Cassette sensor PCB .....................................................................................................206
Multi-purpose tray sensor PCB ......................................................................................206
Paper pickup drive unit .................................................................................................207
Lifter drive unit ..............................................................................................................208
Cassette (Tray 2) paper pickup and feed rollers ............................................................210
Solenoid and clutch ........................................................................................................211
Cassette separation roller .............................................................................................212
Multi-purpose tray pickup roller ......................................................................................213
Multi-purpose tray separation pad .................................................................................214
Color registration detection unit ......................................................................................214
Internal components (left side) ..............................................................................................216
DC controller shield ........................................................................................................216
Environment sensor (HP Color LaserJet 5550 models) .................................................216
Memory tag antenna PCBs ............................................................................................217
E-label memory controller PCB ......................................................................................223
DC controller PCB ..........................................................................................................224
Cassette paper size detection switches .........................................................................225
Power supply fan ............................................................................................................226
Internal components (rear) ....................................................................................................228
Formatter ........................................................................................................................228
Low-voltage power supply ..............................................................................................229
Formatter case ................................................................................................................231
Laser/scanner units ........................................................................................................233
Internal components (right side) ...........................................................................................239
High-voltage power supply PCB .....................................................................................239
Toner level detection PCB ..............................................................................................240
High-voltage contact blocks ............................................................................................241
Door switch .....................................................................................................................242
Internal components (top) .....................................................................................................244
Discharging PCB ............................................................................................................244
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Fuser power supply PCB ................................................................................................245
Fuser drive unit ...............................................................................................................246
Fuser inlet paper sensor .................................................................................................249
Fuser delivery sensor and output bin full sensor ............................................................250
Static discharge comb ....................................................................................................252
Formatter fan ..................................................................................................................253
Cartridge fan ...................................................................................................................253
Optional 500-sheet paper feeder ..........................................................................................255
Paper feeder left cover ...................................................................................................255
Paper feeder right cover .................................................................................................256
Paper feeder pickup and feed rollers .............................................................................257
Paper feeder separation roller ........................................................................................257
Paper feeder pickup unit .................................................................................................257
Paper feeder lifter drive unit .........................................................................................259
Paper feeder length and width detection switches .......................................................260
Paper feeder pickup clutch .............................................................................................261
Paper feeder PCB ..........................................................................................................262
7 Troubleshooting
Introduction ............................................................................................................................266
Troubleshooting process .......................................................................................................267
Pre-troubleshooting checklist .........................................................................................267
Troubleshooting flowchart ..............................................................................................268
Troubleshooting flowchart (continued) ...........................................................................270
Troubleshooting power-on ..............................................................................................270
Printer error troubleshooting .................................................................................................272
Status messages ............................................................................................................272
Warning messages .........................................................................................................272
Error messages ..............................................................................................................272
Critical error messages ...................................................................................................272
Alphabetical printer messages ..............................................................................................273
Numerical printer messages .................................................................................................302
Replacement parts configuration (HP Color LaserJet 5550 models) ...................................341
Both the formatter and DC controller ..............................................................................341
Formatter (new or previously installed in another printer) ..............................................341
DC controller (new or previously installed in another printer) ........................................342
Paper path troubleshooting ...................................................................................................343
Jams ...............................................................................................................................343
Jam locations ..................................................................................................................343
Jam locations by error message ....................................................................................343
Jam recovery ..................................................................................................................345
Avoiding paper jams .......................................................................................................346
Persistent jams ...............................................................................................................347
Basic troubleshooting for paper jams .............................................................................347
Data collection ................................................................................................................347
General paper path troubleshooting ...............................................................................348
Paper path checklist .......................................................................................................348
Paper transport troubleshooting ............................................................................................354
Paper is wrinkled or folded .............................................................................................354
Image formation troubleshooting ..........................................................................................356
Print quality problems associated with media ................................................................356
Overhead transparency defects .....................................................................................356
Print quality problems associated with the environment ................................................357
Print quality problems associated with jams ..................................................................357
Print quality troubleshooting pages ................................................................................357
viii ENWW
Understanding color variations .......................................................................................358
Print quality defect chart ........................................................................................................363
Image defects ........................................................................................................................369
Light image .....................................................................................................................370
Light color .......................................................................................................................370
Dark image .....................................................................................................................371
Dark color .......................................................................................................................372
Completely blank image .................................................................................................372
All black or solid color .....................................................................................................372
Dots in vertical lines ........................................................................................................373
Dirt on back of paper ......................................................................................................373
Dirt on front of paper .......................................................................................................374
Vertical lines ...................................................................................................................374
White vertical lines ..........................................................................................................375
Horizontal lines ...............................................................................................................375
White horizontal lines .....................................................................................................376
Missing color ...................................................................................................................376
Blank spots .....................................................................................................................377
Poor fusing ......................................................................................................................377
Distortion or blurring .......................................................................................................378
Smearing ........................................................................................................................378
Misplaced image .............................................................................................................379
Repetitive defects troubleshooting ........................................................................................380
Interface troubleshooting ......................................................................................................383
Communications checks .................................................................................................383
EIO troubleshooting ........................................................................................................383
AUTOEXEC.BAT standard configurations .....................................................................383
Printer Job Language (PJL) commands ........................................................................384
Control panel troubleshooting ...............................................................................................387
Printing a menu map ......................................................................................................387
Information menu ............................................................................................................388
Paper handling menu .....................................................................................................389
Configure device menu ...................................................................................................389
Printing menu ..................................................................................................................390
Print quality menu ...........................................................................................................393
System setup menu ........................................................................................................395
I/O menu .........................................................................................................................401
Resets menu ...................................................................................................................402
Diagnostics menu ...........................................................................................................402
Service menu ..................................................................................................................404
Tools for troubleshooting ......................................................................................................406
Embedded Web server ...................................................................................................406
To access the embedded Web server ............................................................................406
Information tab ................................................................................................................407
Settings tab .....................................................................................................................407
Networking tab ................................................................................................................408
Other links .......................................................................................................................408
Using the HP Toolbox (HP Color LaserJet 5550 models) ..............................................408
Printer Status and Alerts software ..................................................................................411
To choose which status messages appear ....................................................................412
To view status messages and information .....................................................................412
Printer configuration page ..............................................................................................412
Supplies status page ......................................................................................................414
Usage page ....................................................................................................................415
Event log .........................................................................................................................417
Print the file directory page ...................................................................................................418
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Print the PCL font list page ...................................................................................................419
Print the PS font list page .....................................................................................................420
Print the RGB samples page (HP Color LaserJet 5550 models) .........................................421
Print the CMYK samples page (HP Color LaserJet 5550 models) .......................................422
Diagnostics ............................................................................................................................423
LED diagnostics ..............................................................................................................423
Engine diagnostics .........................................................................................................425
Diagnostics from the control panel .................................................................................426
Test pages .............................................................................................................................439
Engine test page .............................................................................................................439
Formatter test page ........................................................................................................439
Engine resets ........................................................................................................................440
Cold reset .......................................................................................................................440
NVRAM initialization .......................................................................................................440
Hard disk initialization .....................................................................................................441
Calibration bypass ..........................................................................................................441
Calibrate now (HP Color LaserJet 5500 models only) ...................................................442
Full calibrate now (HP Color LaserJet 5550 models) ...........................................................443
Quick calibrate now (HP Color LaserJet 5550 models) ........................................................444
Service menu ........................................................................................................................445
Accessing the Service menu ..........................................................................................445
Clear event log ................................................................................................................445
Total page count .............................................................................................................445
Transfer kit count ............................................................................................................445
Fuser kit count ................................................................................................................445
Serial number .................................................................................................................445
Service ID .......................................................................................................................446
Cold reset paper .............................................................................................................447
Diagrams ...............................................................................................................................448
Main parts .......................................................................................................................448
Switches .........................................................................................................................450
Solenoid and clutch ........................................................................................................451
Motors and fans ..............................................................................................................452
PCBs ...............................................................................................................................453
DC controller PCB ..........................................................................................................454
Connectors .....................................................................................................................455
500-sheet paper feeder connectors ...............................................................................458
General circuit diagram ..................................................................................................459
500-sheet paper feeder circuit diagram ..........................................................................460
8 Parts and diagrams
Introduction ............................................................................................................................462
Ordering parts .......................................................................................................................463
Supplies and accessories ...............................................................................................463
Common fasteners .........................................................................................................468
Illustrations and parts lists (printer) .......................................................................................470
Illustrations and parts lists (500-sheet paper feeder) ...........................................................520
Alphabetical parts list.............................................................................................................534
Numerical parts list.................................................................................................................543
Index
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List of tables
Table 1-1. Model configurations .........................................................................................3
Table 1-2. Features ............................................................................................................6
Table 1-3. Model names and numbers ............................................................................10
Table 1-4. Physical dimensions (HP Color LaserJet 5500 models) .................................13
Table 1-5. Physical dimensions (HP Color LaserJet 5550 models) .................................13
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) ...................................13
Table 1-7. Acoustic emissions (HP Color LaserJet 5550 models) ...................................14
Table 1-8. Power Consumption (average in watts) (HP Color LaserJet 5500
models) ............................................................................................................14
Table 1-9. Power Consumption (average in watts) (HP Color LaserJet 5550
models) ............................................................................................................15
Table 1-10. Supply storage requirements ..........................................................................15
Table 1-11. Printer functions ..............................................................................................16
Table 1-12. Electrical specifications and requirements ......................................................16
Table 1-13. Power consumption .........................................................................................16
Table 1-14. Electrical specifications and requirements ......................................................17
Table 1-15. Power consumption .........................................................................................18
Table 1-16. Operating environment specifications .............................................................18
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications ...........................19
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications ............................21
Table 1-19. Tray 1 paper sizes and types ..........................................................................22
Table 1-20. Tray 2 and optional Trays 3, 4, and 5 (5550 model only) paper sizes
and types .........................................................................................................24
Table 1-21.
Table 1-22. Printing on transparencies ..............................................................................26
Table 1-23. Paper specifications ........................................................................................27
Table 1-24. Weight equivalence table ................................................................................30
Table 2-1. Printer repair normally begins by using the printer’s internal
Table 2-2. Related documentation and software .............................................................46
Table 3-1. Available printer drivers ...................................................................................83
Table 3-2. Components and utilities .................................................................................96
Table 3-3. Printer security levels ...................................................................................102
Table 4-1. Cleaning the printer ......................................................................................106
Table 4-2. Approximate replacement intervals for supply items ....................................111
Table 5-1. Basic operation sequence .............................................................................136
Table 5-2. Function of motors and fans .........................................................................140
Table 5-3. Calibration timing and duration .....................................................................167
Table 5-4. Cleaning timing and duration ........................................................................168
Table 5-5. Cassette paper size detection/cassette detection ........................................179
Table 5-6. Feed speed according to media ....................................................................184
Table 6-1. Types of screws ............................................................................................192
Table 6-2. Approximate replacement intervals for supply items ....................................194
Table 7-1. Pre-troubleshooting checklist ........................................................................267
Table 7-2. Alphabetical printer messages (HP Color LaserJet 5500 models) ...............273
Table 7-3. Alphabetical printer messages (HP Color LaserJet 5550 models) ...............287
Automatic two-sided printing (duplexing)
diagnostics and the three-step process below. ...............................................42
1
.......................................................25
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Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) ..................302
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) ..................321
Table 7-6. Error messages and associated jam locations .............................................344
Table 7-7. Common causes of paper jams ....................................................................346
Table 7-8. Jams in Tray 1 ...............................................................................................349
Table 7-9. Jams in Tray 2 ...............................................................................................350
Table 7-10. Jams in Tray 3, Tray 4, or Tray 5 (HP Color LaserJet 5550 models only) ...350
Table 7-11. Jams in the paper path ..................................................................................351
Table 7-12. Jams in the top cover ....................................................................................352
Table 7-13. Jams in the duplex path ................................................................................353
Table 7-14. Multiple pages are fed ...................................................................................354
Table 7-15. Causes for wrinkled or folded paper (part one, paper path entrance) ..........354
Table 7-16. Causes for wrinkled or folded paper (part two, paper path exit) ...................355
Table 7-17. Paper is skewed ............................................................................................355
Table 7-18. Image defects ................................................................................................369
Table 7-19. Causes for light images .................................................................................370
Table 7-20. Causes for one color printing light ................................................................370
Table 7-21. Causes for dark images ................................................................................371
Table 7-22. Causes for one color printing dark ................................................................372
Table 7-23. Causes for a completely blank image ...........................................................372
Table 7-24. Causes for an all black or solid colored image .............................................372
Table 7-25. Causes for vertical lines of white dots ..........................................................373
Table 7-26. Causes for dirt on the back of the paper .......................................................373
Table 7-27. Causes for dirt on the front of the paper .......................................................374
Table 7-28. Causes for vertical lines ................................................................................374
Table 7-29. Causes for white vertical lines ......................................................................375
Table 7-30. Causes for horizontal lines ............................................................................375
Table 7-31. Causes for white horizontal lines ..................................................................376
Table 7-32. Causes for a missing color ............................................................................376
Table 7-33. Causes for blank spots ..................................................................................377
Table 7-34. Causes for poor fusing ..................................................................................377
Table 7-35. Causes for distortion or blurring ....................................................................378
Table 7-36. Causes for smearing .....................................................................................378
Table 7-37. Causes for a misplaced image ......................................................................379
Table 7-38. Repetitive defect spacing ..............................................................................380
Table 7-39. Communications check .................................................................................383
Table 7-40. Information menu descriptions ......................................................................388
Table 7-41. Printing menu values and descriptions .........................................................390
Table 7-42. Print quality submenu ....................................................................................393
Table 7-43. System setup submenu .................................................................................395
Table 7-44. I/O submenu ..................................................................................................401
Table 7-45. Resets submenu ...........................................................................................402
Table 7-46. Diagnostics menu ..........................................................................................402
Table 7-47. Service menu ................................................................................................404
Table 7-48. Sensor test letter codes ................................................................................430
Table 7-49. Tray 2 paper size codes ................................................................................431
Table 7-50. Sensors .........................................................................................................436
Table 7-51. Sensors .........................................................................................................436
Table 7-52. Motors and fans ............................................................................................452
Table 8-1. Supplies and accessories .............................................................................463
Table 8-2. Common fasteners ........................................................................................468
Table 8-3. PCB locations ................................................................................................473
Table 8-4. External covers and panels (1 of 2) ..............................................................475
Table 8-5. External covers and panels (2 of 2) ..............................................................477
Table 8-6. Internal components (1 of 9) .........................................................................479
Table 8-7. Internal components (2 of 9) .........................................................................481
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Table 8-8. Internal components (3 of 9) .........................................................................483
Table 8-9. Internal components (4 of 9) .........................................................................485
Table 8-10. Internal components (5 of 9) .........................................................................487
Table 8-11. Internal components (6 of 9) .........................................................................489
Table 8-12. Internal components (7 of 9) .........................................................................491
Table 8-13. Internal components (8 of 9) .........................................................................493
Table 8-14. Internal components (9 of 9) .........................................................................495
Table 8-15. Paper pickup drive assembly ........................................................................497
Table 8-16. Drum drive assembly ....................................................................................499
Table 8-17. Disengaging drive assembly .........................................................................501
Table 8-18. Fuser drive assembly ....................................................................................503
Table 8-19. Cassette ........................................................................................................505
Table 8-20. Paper pickup assembly (1 of 2) ....................................................................509
Table 8-21. ETB assembly ...............................................................................................513
Table 8-22. Fuser assembly .............................................................................................517
Table 8-23. 500-sheet paper feeder assemblies ..............................................................521
Table 8-24. 500-sheet paper feeder internal components ...............................................523
Table 8-25. 500-sheet paper feeder cassette ..................................................................527
Table 8-26. 500-sheet paper feeder lifter drive assembly ................................................531
Table 8-27. 500-sheet paper feeder paper pickup assembly ...........................................533
Table 8-28. Alphabetical parts list.....................................................................................534
Table 8-29. Numerical parts list.........................................................................................543
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xiv ENWW
List of figures
Figure 1-1. Model and serial number information ................................................................9
Figure 1-2. Sample label ....................................................................................................10
Figure 1-3. Front view, HP Color LaserJet 5500 models ..................................................11
Figure 1-4. Back view, HP Color LaserJet 5500 models ...................................................11
Figure 1-5. Front view, HP Color LaserJet 5550 models ..................................................12
Figure 1-6. Back view, HP Color LaserJet 5550 models ...................................................12
Figure 1-7. EMI statement for Korea .................................................................................38
Figure 1-8. VCCI statement for Japan ...............................................................................38
Figure 3-1. Space requirements (printer only) ...................................................................52
Figure 3-2. Package contents for HP Color LaserJet 5500, 5500n, and 5500dn .............53
Figure 3-3. Package contents for HP Color LaserJet 5550, 5550n, and 5550dn .............54
Figure 3-4. Parallel port connection (HP Color LaserJet 5500 models) ............................75
Figure 3-5. Parallel port connection (HP Color LaserJet 5550 models) ............................75
Figure 3-6. USB connection ..............................................................................................76
Figure 3-7. Auxiliary connection ........................................................................................76
Figure 3-8. Direct to network connection ...........................................................................77
Figure 3-9. Network print server connection .....................................................................77
Figure 3-10. Peer to peer connection (direct to network) ....................................................78
Figure 3-11. Peer to peer connection (parallel) ...................................................................78
Figure 4-1. ETB total page count according to average job length .................................113
Figure 4-2. Location of supplies ......................................................................................114
Figure 5-1. Basic system operation .................................................................................135
Figure 5-2. Engine control system ...................................................................................137
Figure 5-3. DC controller circuit .......................................................................................138
Figure 5-4. Motors and fans ............................................................................................140
Figure 5-5. Fuser power supply circuit ............................................................................141
Figure 5-6. Heater temperature control circuit .................................................................142
Figure 5-7. High-voltage power supply circuit .................................................................144
Figure 5-8. Low-voltage power supply circuit ..................................................................145
Figure 5-9. Formatter system ..........................................................................................146
Figure 5-10. Laser/scanner system ...................................................................................150
Figure 5-11. Scanner motor control circuit ........................................................................151
Figure 5-12. Image formation system ................................................................................152
Figure 5-13. Image formation process ...............................................................................154
Figure 5-14. Print cartridge ................................................................................................155
Figure 5-15. Memory tag ...................................................................................................156
Figure 5-16. Toner level detection .....................................................................................158
Figure 5-17. Developing cylinder disengaging ..................................................................159
Figure 5-18. ETB unit .........................................................................................................160
Figure 5-19. Primary exposure ..........................................................................................161
Figure 5-20. Primary charging ...........................................................................................162
Figure 5-21. Laser beam exposure ...................................................................................162
Figure 5-22. Development block ........................................................................................163
Figure 5-23. Attaching the paper to the ETB .....................................................................164
Figure 5-24. Toner transfer ................................................................................................165
Figure 5-25. Separation .....................................................................................................165
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Figure 5-26. Fusing ............................................................................................................166
Figure 5-27. ETB cleaning .................................................................................................169
Figure 5-28. Drum cleaning ...............................................................................................170
Figure 5-29. Primary charging roller and toner charging roller cleaning ...........................171
Figure 5-30. Color registration calibration .........................................................................172
Figure 5-31. Image density detection ................................................................................174
Figure 5-32. Custom/Standard paper size switch in cassette ...........................................175
Figure 5-33. Pickup/feed system .......................................................................................176
Figure 5-34. Pickup/feed system .......................................................................................177
Figure 5-35. Cassette pickup operation ............................................................................179
Figure 5-36. Paper size detection switches .......................................................................180
Figure 5-37. Paper lifting operation ...................................................................................181
Figure 5-38. Multiple-feed prevention ................................................................................182
Figure 5-39. Overhead transparency detection .................................................................183
Figure 5-40. Horizontal registration adjustment ................................................................184
Figure 5-41. Duplex switch back .......................................................................................186
Figure 5-42. Additional 500-sheet paper feeder ................................................................187
Figure 5-43. 500-sheet paper feeder pickup and feed operation ......................................188
Figure 6-1. Phillips and Posidriv screwdriver comparison ...............................................192
Figure 6-2. ETB supports and pressure gears ................................................................195
Figure 6-3. Removing and replacing the rear cover ........................................................196
Figure 6-4. Removing and replacing the top cover .........................................................197
Figure 6-5. Removing and replacing the rear top cover ..................................................198
Figure 6-6. Removing and replacing the left cover (1 of 2) .............................................199
Figure 6-7. Removing and replacing the left cover (2 of 2) .............................................199
Figure 6-8. Removing and replacing the right cover .......................................................200
Figure 6-9. Removing and replacing the multi-purpose tray ...........................................201
Figure 6-10. Removing and replacing the front cover .......................................................202
Figure 6-11. Removing and replacing the control panel (1 of 2) .......................................203
Figure 6-12. Removing and replacing the control panel (2 of 2) .......................................203
Figure 6-13. Control panel overlay for 5500 models only .................................................204
Figure 6-14. Control panel with label for 5550 models only ..............................................204
Figure 6-15. Removing and replacing the cassette cover .................................................204
Figure 6-16. Removing and replacing the paper pickup unit (1 of 2) ................................205
Figure 6-17. Removing and replacing the paper pickup unit (2 of 2) ................................205
Figure 6-18. Removing and replacing the paper pickup sensor PCB ...............................206
Figure 6-19. Removing and replacing the multi-purpose tray sensor PCB .......................207
Figure 6-20. Removing and replacing the paper pickup drive unit (1 of 2) .......................208
Figure 6-21. Removing and replacing the paper pickup drive unit (2 of 2) .......................208
Figure 6-22. Removing and replacing the lifter drive unit (1 of 3) .....................................209
Figure 6-23. Removing and replacing the lifter drive unit (2 of 3) .....................................209
Figure 6-24. Removing and replacing the lifter drive unit (3 of 3) .....................................210
Figure 6-25. Removing the cassette pickup and feed rollers ............................................211
Figure 6-26. Removing and replacing the solenoid and clutch .........................................212
Figure 6-27. Removing and replacing the cassette separation roller ................................212
Figure 6-28. Removing and replacing the multi-purpose tray pickup roller (1 of 2) ..........213
Figure 6-29. Removing and replacing the multi-purpose tray pickup roller (2 of 2) ..........213
Figure 6-30. Removing and replacing the multi-purpose tray separation pad ..................214
Figure 6-31. Removing and replacing the color registration detection unit .......................215
Figure 6-32. Removing and replacing the DC controller shield ........................................216
Figure 6-33. Environment sensor ......................................................................................217
Figure 6-34. Removing and replacing the memory tag antenna PCBs (1 of 2) ................218
Figure 6-35. Removing and replacing the memory tag antenna PCBs (2 of 2) ................218
Figure 6-36. Removing and replacing the developing disengaging drive unit ..................219
Figure 6-37. Removing and replacing the drum drive gears (1 of 2) ................................220
Figure 6-38. Removing and replacing the drum drive gears (2 of 2) ................................220
xvi ENWW
Figure 6-39. Removing and replacing the drum drive assemblies (1 of 4) .......................221
Figure 6-40. Removing and replacing the drum drive assemblies (2 of 4) .......................221
Figure 6-41. Removing and replacing the drum drive assemblies (3 of 4) .......................222
Figure 6-42. Removing and replacing the drum drive assemblies (4 of 4) .......................222
Figure 6-43. Reinstalling the developing disengaging rod (1 of 2) ....................................223
Figure 6-44. Reinstalling the developing disengaging rod (2 of 2) ....................................223
Figure 6-45. Removing and replacing the e-label memory controller PCB .......................224
Figure 6-46. Removing and replacing the DC controller PCB ...........................................225
Figure 6-47. Removing and replacing the cassette paper size detection switch ..............226
Figure 6-48. Removing and replacing the power supply fan (1 of 2) ................................227
Figure 6-49. Removing and replacing the power supply fan (2 of 2) ................................227
Figure 6-50. Removing and replacing the formatter (HP Color LaserJet 5550) ...............229
Figure 6-51. Removing and replacing the formatter (HP Color LaserJet 5500) ...............229
Figure 6-52. Removing and replacing the low-voltage power supply, left side of
printer (1 of 4) ................................................................................................230
Figure 6-53. Removing and replacing the low-voltage power supply, rear of printer
(2 of 4) ...........................................................................................................230
Figure 6-54. Removing and replacing the low-voltage power supply, right side of
printer (3 of 4) ................................................................................................231
Figure 6-55. Removing and replacing the low-voltage power supply (4 of 4) ...................231
Figure 6-56. Removing and replacing the formatter case (1 of 2) ....................................232
Figure 6-57. Removing and replacing the formatter case (2 of 2) ....................................233
Figure 6-58. Removing and replacing the laser/scanner units (1 of 8) .............................234
Figure 6-59. Removing and replacing the laser/scanner units (2 of 8) .............................234
Figure 6-60. Removing and replacing the laser/scanner units (3 of 8) .............................235
Figure 6-61. Removing and replacing the laser/scanner units (4 of 8) .............................235
Figure 6-62. Removing and replacing the laser/scanner units (5 of 8) .............................236
Figure 6-63. Removing and replacing the laser/scanner units (6 of 8) .............................236
Figure 6-64. Removing and replacing the laser/scanner units (7 of 8) .............................237
Figure 6-65. Removing and replacing the laser/scanner units (8 of 8) .............................238
Figure 6-66. Removing and replacing the high-voltage power supply PCB .....................239
Figure 6-67. Aligning the high-voltage power supply PCB ................................................240
Figure 6-68. Removing and replacing the toner level detection PCB ...............................241
Figure 6-69. Removing and replacing the high-voltage contact blocks (cyan
indicated) .......................................................................................................242
Figure 6-70. Removing and replacing the door switch ......................................................243
Figure 6-71. Removing the screw in the discharging PCB ................................................244
Figure 6-72. Removing and replacing the discharging PCB .............................................245
Figure 6-73. Removing and replacing the fuser power supply PCB (1 of 2) .....................246
Figure 6-74. Removing and replacing the fuser power supply PCB (2 of 2) .....................246
Figure 6-75. Removing and replacing the fuser drive unit (1 of 4) ....................................247
Figure 6-76. Removing and replacing the fuser drive unit (2 of 3) ....................................248
Figure 6-77. Removing and replacing the fuser drive unit (3 of 4) ....................................249
Figure 6-78. Removing and replacing the fuser drive unit (4 of 4) ....................................249
Figure 6-79. Removing and replacing the fuser paper sensor ..........................................250
Figure 6-80. Removing and replacing the fuser delivery sensor and output bin full
sensor (1 of 2) ...............................................................................................251
Figure 6-81. Removing and replacing the fuser delivery sensor and output bin full
sensor (2 of 2) ...............................................................................................251
Figure 6-82. Removing and replacing the static discharge comb .....................................252
Figure 6-83. Removing and replacing the static discharge eliminator unit (HP
Color LaserJet 5550 models only) ................................................................252
Figure 6-84. Removing and replacing the formatter fan ....................................................253
Figure 6-85. Removing and replacing the cartridge fan ....................................................254
Figure 6-86. Removing and replacing the 500-sheet paper feeder left cover (1 of 2) ......255
Figure 6-87. Removing and replacing the 500-sheet paper feeder left cover (2 of 2) ......256
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Figure 6-88. Removing and replacing the 500-sheet paper feeder right cover (1 of 2) ....256
Figure 6-89. Removing and replacing the 500-sheet paper feeder right cover (2 of 2) ....257
Figure 6-90. Removing and replacing the paper feeder pickup unit (1 of 3) .....................258
Figure 6-91. Removing and replacing the paper feeder pickup unit (2 of 3) .....................258
Figure 6-92. Removing and replacing the paper feeder pickup unit (3 of 3) .....................259
Figure 6-93. Removing and replacing the paper feeder lifter drive unit ............................260
Figure 6-94. Removing and replacing the paper feeder length and width detection
switches .........................................................................................................261
Figure 6-95. Removing and replacing the paper feeder pickup clutch ..............................261
Figure 6-96. Removing and replacing the 500-sheet paper feeder PCB ..........................262
Figure 7-1. Troubleshooting flowchart .............................................................................269
Figure 7-2. Troubleshooting flowchart, continued ...........................................................270
Figure 7-3. Jam locations ................................................................................................343
Figure 7-4. Repetitive defects ruler for the HP Color LaserJet 5550 printer ...................381
Figure 7-5. Repetitive defects ruler for the HP Color LaserJet 5500 printer ...................382
Figure 7-6. HP Color LaserJet 5500 printer menu map ..................................................387
Figure 7-7. HP Color LaserJet 5550 printer menu map ..................................................388
Figure 7-8. HP Color LaserJet 5500 printer configuration page .....................................413
Figure 7-9. HP Color LaserJet 5550 printer configuration page .....................................413
Figure 7-10. Supplies status page for HP Color LaserJet 5550 ........................................414
Figure 7-11. Supplies status page for HP Color LaserJet 5500 ........................................415
Figure 7-12. Usage page for HP Color LaserJet 5500 ......................................................416
Figure 7-13. Usage page for HP Color LaserJet 5550 ......................................................416
Figure 7-14. Event log for HP Color LaserJet 5500 ..........................................................417
Figure 7-15. File directory page for HP Color LaserJet 5550 models ...............................418
Figure 7-16. PCL font list page (shown is for HP Color LaserJet 5550 models) ..............419
Figure 7-17. PS font list page (shown is for HP Color LaserJet 5550 models) .................420
Figure 7-18. RGB samples page (shown for the HP Color LaserJet 5550 models) .........421
Figure 7-19. CMYK samples page (shown for the HP Color LaserJet 5550 models) .......422
Figure 7-20. Formatter LED (shown is HP Color LaserJet 5500 model) ..........................424
Figure 7-21. Formatter LED (shown is HP Color LaserJet 5550 model) ..........................425
Figure 7-22. Door switch and ETB connector ...................................................................426
Figure 7-23. Tray 2 paper size switch arrangement ..........................................................431
Figure 7-24. Location of sensors .......................................................................................434
Figure 7-25. Sensors on the paper pickup unit (the sensors are on the back side of
the PCA) ........................................................................................................435
Figure 7-26. Fuser sensors and output bin full sensor ......................................................435
Figure 7-27. Test page switch ...........................................................................................439
Figure 7-28. Location of main parts ...................................................................................448
Figure 7-29. Mechanical system main unit ........................................................................449
Figure 7-30. Location of switches ....................................................................................450
Figure 7-31. Door switch ....................................................................................................450
Figure 7-32. Location of solenoid and clutch ...................................................................451
Figure 7-33. Solenoid and clutch on the paper pickup unit ...............................................451
Figure 7-34. Location of motors and fans ..........................................................................452
Figure 7-35. PCB locations ................................................................................................453
Figure 7-36. Location of DC controller PCB components .................................................454
Figure 7-37. Location of connectors (1 of 3) .....................................................................455
Figure 7-38. Location of connectors (2 of 3) .....................................................................456
Figure 7-39. Location of connectors (3 of 3) .....................................................................457
Figure 7-40. 500-sheet paper feeder connectors ..............................................................458
Figure 7-41. General circuit diagram .................................................................................459
Figure 7-42. 500-sheet paper feeder circuit diagram ........................................................460
Figure 8-1. Assembly location diagram ...........................................................................470
Figure 8-2. PCB locations ................................................................................................471
Figure 8-3. External covers and panels (1 of 2) ..............................................................474
xviii ENWW
Figure 8-4. External covers and panels (2 of 2) ..............................................................476
Figure 8-5. Internal components (1 of 9) .........................................................................478
Figure 8-6. Internal components (2 of 9) .........................................................................480
Figure 8-7. Internal components (3 of 9) .........................................................................482
Figure 8-8. Internal components (4 of 9) .........................................................................484
Figure 8-9. Internal components (5 of 9) .........................................................................486
Figure 8-10. Internal components (6 of 9) .........................................................................488
Figure 8-11. Internal components (7 of 9) .........................................................................490
Figure 8-12. Internal components (8 of 9) .........................................................................492
Figure 8-13. Internal components (9 of 9) .........................................................................494
Figure 8-14. Paper pickup drive assembly ........................................................................496
Figure 8-15. Drum drive assembly ....................................................................................498
Figure 8-16. Disengaging drive assembly .........................................................................500
Figure 8-17. Fuser drive assembly ....................................................................................502
Figure 8-18. Cassette (1 of 2) ............................................................................................504
Figure 8-19. Cassette (2 of 2) ............................................................................................506
Figure 8-20. Paper pickup assembly (1 of 2) ....................................................................508
Figure 8-21. Paper pickup assembly (2 of 2) ....................................................................510
Figure 8-22. ETB assembly (1 of 2) ...................................................................................512
Figure 8-23. ETB assembly (2 of 2) ...................................................................................514
Figure 8-24. Fuser assembly (1 of 2) ................................................................................516
Figure 8-25. Fuser assembly (2 of 2) ................................................................................518
Figure 8-26. 500-sheet paper feeder assembly location diagram .....................................520
Figure 8-27. 500-sheet paper feeder internal components (1 of 2) ..................................522
Figure 8-28. 500-sheet paper feeder internal components (2 of 2) ..................................524
Figure 8-29. 500-sheet paper feeder cassette (1 of 2) ......................................................526
Figure 8-30. 500-sheet paper feeder cassette (2 of 2) ......................................................528
Figure 8-31. 500-sheet paper feeder lifter drive assembly ................................................530
Figure 8-32. 500-sheet paper feeder paper pickup assembly ...........................................532
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xx ENWW
1

Printer description

This chapter contains information about the following topics.
Model Configurations ................................................................................................................3
The HP Color LaserJet 5500 series printer ........................................................................3
Performance, memory, and other printer features ....................................................................6
Identification ..............................................................................................................................9
Model and serial numbers ..................................................................................................9
HP Color LaserJet 5500 models ......................................................................................11
HP Color LaserJet 5550 models ......................................................................................12
Printer specifications ...............................................................................................................13
Supply storage requirements (HP Color LaserJet 5500 series) ......................................15
Product information .................................................................................................................16
Product information ..........................................................................................................16
Electrical specifications (HP Color LaserJet 5500 models) .............................................16
Electrical specifications (HP Color LaserJet 5550 models) .............................................17
Media requirements ................................................................................................................19
Selecting print media ........................................................................................................19
Media specifications .........................................................................................................19
Supported media weights and sizes (HP Color LaserJet 5500 models) ..........................19
Supported paper weights and sizes (HP Color LaserJet 5550 models) ..........................22
Media specifications for 2-sided (duplex) printing ............................................................25
Media to avoid ..................................................................................................................25
Media that may cause damage to the printer ...................................................................26
Printing on special media .................................................................................................26
Transparencies .................................................................................................................2 6
Printing on transparencies ................................................................................................26
Glossy paper .....................................................................................................................27
Colored paper ...................................................................................................................27
Heavy paper .....................................................................................................................27
Printing images (HP Color LaserJet 5550 models) ..........................................................28
Envelopes .........................................................................................................................28
Labels ...............................................................................................................................29
HP LaserJet Tough paper ................................................................................................29
Preprinted forms and letterhead ......................................................................................29
Recycled paper .................................................................................................................30
Weight equivalence table .................................................................................................30
Hewlett-Packard warranty statement ......................................................................................32
Limited warranty for print cartridge life ....................................................................................33
HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image
Transfer Kit Limited Warranty Statement ............................................................................34
Declaration of Conformity ........................................................................................................35
Safety information ...................................................................................................................37
Laser safety statement .....................................................................................................37
Canadian DOC regulations ...............................................................................................37
EMI statement (Korea) .....................................................................................................38
VCCI statement (Japan) ...................................................................................................38
Laser Statement for Finland .............................................................................................39
ENWW 1
Toner safety ............................................................................................................................40
2 Chapter 1 Printer description ENWW

Model Configurations

This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on printer features, see the Hewlett-Packard website at
http://www.hp.com/support/clj5500 or http://www.hp.com/support/clj5550.

The HP Color LaserJet 5500 series printer

1 HP Color LaserJet 5500, 5500n, 5550, 5550n, 5500dn, and 5550dn printers 2 HP Color LaserJet 5500dtn and 5550dtn printers 3 HP Color LaserJet 5500hdn printers 4 HP Color LaserJet 5550hdn printer
Table 1-1. Model configurations
HP LaserJet 5500 models
HP Color LaserJet 5500 printer (model number C9656A)
The HP CLJ 5500 printer is the base model, which includes 96 megabytes (MB) of synchronous dynamic random access memory (SDRAM), one 500-sheet input tray. This model comes with three optional EIO slots, standard bi­directional parallel port (IEEE-1284-C compliant), and a Fast InfraRed (FIR) port.
ENWW Model Configurations 3
Table 1-1. Model configurations (continued)
HP Color LaserJet 5500n printer (model number C7131A)
The HP CLJ 5500n printer contains all of the features of the base model plus an HP Jetdirect 615N print server (network card) and is only available in Europe.
HP Color LaserJet 5500dn printer (model number C9657A)
HP Color LaserJet 5500dtn printer (model number C9658A)
HP Color LaserJet 5500hdn printer (model number C9659A)
HP LaserJet 5550 models
HP Color LaserJet 5550 printer (model number Q3713A)
The HP CLJ 5500dn printer contains all of the features of the base model plus an HP Jetdirect 615N print server (network card), and automatic 2-sided printing (duplexing).
The HP CLJ 5500dtn printer contains all of the features of the base model plus an HP Jetdirect 615N print server (network card) and automatic 2­sided printing (duplexing), an additional 500­sheet feeder, and 160 MB of SDRAM.
The HP CLJ 5500hdn printer contains all of the features of the base model with an HP Jetdirect 615N print server (network card) and automatic 2­sided printing (duplexing), two additional 500­sheet feeders, a hard disk, and 160 MB of SDRAM.
The HP CLJ 5550 printer is the base model, which includes 128 megabytes (MB) of dual-data­rate (DDR) synchronous dynamic random access memory (SDRAM), plus 32 MB of additional memory on the formatter board for a total of 160 MB of memory, and a 500-sheet input tray.
The printer provides three enhanced input/output (EIO) slots, wireless connectivity, an auxiliary port, a universal serial bus (USB) connection, and a standard bidirectional parallel cable interface (IEEE-1284-C compliant).
HP Color LaserJet 5550n printer (model number Q3714A)
HP Color LaserJet 5550dn printer (model number Q3715A)
HP Color LaserJet 5550dtn printer (model number Q3716A)
The HP CLJ 5550n printer contains all of the features of the base model plus an HP Jetdirect 620N print server (network card).
The HP CLJ 5550dn printer contains all of the features of the base model plus an HP Jetdirect 620n print server (network card) and automatic 2­sided printing (duplexing).
The HP CLJ 5550dtn printer contains all of the features of the base model plus an HP Jetdirect 620N print server (network card), automatic 2­sided printing (duplexing), an additional 500­sheet feeder.
This model has 256 MB of DDR SDRAM, plus 32 MB of additional memory on the formatter board for a total of 288 MB of memory.
4 Chapter 1 Printer description ENWW
Table 1-1. Model configurations (continued)
HP Color LaserJet 5550hdn printer (model number Q3717A)
The HP CLJ 5550hdn printer contains all of the features of the base model plus an HP Jetdirect 620N print server (network card), automatic 2­sided printing (duplexing), and three addtional 500-sheet feeders.
This model has 256 MB of DDR SDRAM, plus 32 MB of additional memory on the formatter board for a total of 288 MB of memory.
ENWW Model Configurations 5

Performance, memory, and other printer features

This printer series combines the quality and reliability of Hewlett-Packard printers with the features listed in
Table 1-2. Features
Table 1-2. Features.
Performance
Memory
HP Color LaserJet 5500 models: Up to 22 pages per minute (ppm) for A4-size paper and up to 21 ppm for letter size paper HP Color LaserJet 5550 models: Up to 28 pages per minute (ppm) on A4 size paper and up to 27 ppm for letter size paper
Also prints on transparencies and glossy paper
Memory specifications for HP Color LaserJet 5500 models: specifications for Synchronous Dynamic Random Access Memory (SDRAM), four 168-pin DIMM slots available. Accepts 64 MB, 128 MB, and 256 MB. Only four slots can be used at one time.
Memory specifications for HP Color LaserJet 5550 models: specifications for Dual Data Rate (DDR) SDRAM, 200-pin SODIMM. Accepts 128 MB or 256 MB. Two slots available.
HP Color LaserJet 5500, 5500n, and 5500dn come with standard 96 MB SDRAM.
HP Color LaserJet 5500dtn and 5500hdn come standard with 160 MB SDRAM.
HP Color LaserJet 5550, 5550n, and 5550dn models come with a total of 160 MB memory, which includes 128 MB DDR SDRAM and 32 MB on the formatter board.
HP Color LaserJet 5550dtn and 5550hdn models come with a total of 288 MB memory, which includes 256 MB DDR SDRAM and 32 MB on the formatter board.
HP Color LaserJet 5500hdn and 5550hdn come with a hard drive. For the other printers, an optional hard drive can be added via an EIO slot.
User interface
Supported printer personalities
Storage features
Graphic display on control panel
Enhanced Help with animated graphics
Embedded Web server to access support and order supplies (network-connected printers)
HP Toolbox software provides printer status and alerts, configure printer settings, view documentation and troubleshooting information, and print internal printer information pages (for HP Color LaserJet 5550 models only).
HP PCL 6
HP PCL 5c
PostScript 3 emulation
Automatic language switching
Direct PDF support (HP Color LaserJet 5550 models only)
XHTML support (HP Color LaserJet 5550 models only)
Job storage (for printers with a hard disk)
Personal identification number (PIN) printing (for printers with hard drives)
Fonts and forms
6 Chapter 1 Printer description ENWW
Table 1-2. Features (continued)
Fonts
80 internal fonts available for both PCL and PostScript emulation 80 printer-matching screen fonts in TrueType™ format available
with the software solution Supports forms and fonts on the hard drive using HP Web Jetadmin.
Paper handling
Accessories
Prints on paper from 76 x 127 mm (3 x 5 inches) up to 306 x 470 mm (12.1 x 18.5 inches)
Prints on paper with weights from 60 g/m
2
to 199 g/m2 (16 to 53 lb
bond)
Prints on a wide range of media types including glossy, labels, overhead transparencies, and envelopes
Multiple gloss levels
A 500-sheet paper feeder (Tray 2) that supports paper sizes from 148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
Optional 500-sheet paper feeders (Trays 3, 4, and 5 (HP Color LaserJet 5550 models only) supports paper sizes from 148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
Automatic two-sided printing on all HP Color LaserJet 5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and HP Color LaserJet 5500hdn/5550hdn printers
250-sheet face-down output bin.
Printer hard drive, which provides storage for fonts and macros as well as job storage; standard on HP Color LaserJet 5500hdn and 5550hdn models only
Printer stand (recommended for additional optional trays)
Optional Tray 3 is standard on the HP Color LaserJet 5500dtn and HP Color LaserJet5550dtn models. Optional trays 3 and 4 are standard on the HP Color LaserJet 5500hdn models. Optional Trays 3, 4, and 5 are standard on the HP Color LaserJet 5550hdn models. All optional trays support support paper sizes from 148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
HP Color LaserJet 5500 models: Fast InfraRed (FIR) pod
HP Color LaserJet 5550 models: Two-200-pin DDR SDRAM slots. One slot is available for adding memory to the printer. DDR SDRAM memory is available in 128 and 256 MB modules
HP Color LaserJet 5500 supports four 168-pin dual inline memory (DIMM) slots and the fifth 100-pin DIMM slot. Memory can be expanded up to 416 MB, which is available in 64MB, 128MB, or 256MB.
Connectivity
Optional enhanced input/output (EIO) network card; standard on the HP Color LaserJet 5500n/5550n, HP Color LaserJet 5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and HP Color LaserJet 5500hdn/5550hdn printers
HP Color LaserJet 5550 models only: USB 1.1 connection
HP Web Jetadmin software
Standard bidirectional parallel cable interface (IEEE -1284-C compliant)
The HP Color LaserJet 5550 model printer supports an auxiliary connection for paper handling input devices.
HP Color LaserJet 5550 models only: Both USB and parallel connections are supported, but cannot be used at the same time
HP Color LaserJet 5500 model only: Infrared (FIR) connection.
ENWW Performance, memory, and other printer features 7
Table 1-2. Features (continued)
Supplies
Supplies status page contains information on toner level, page count, and estimated pages remaining No-shake cartridge design Printer checks for authentic HP print cartridges at cartridge installation Internet-enabled supply-ordering capabilities (using embedded Web server, printer Status and Alerts, or Toolbox (HP Color LaserJet 5550 models only)
8 Chapter 1 Printer description ENWW

Identification

Model and serial numbers

The model number and serial numbers are listed on identification labels located on the rear of the printer. The model number is alphanumeric, such as C9656A for the HP Color LaserJet 5550. The serial number contains information about the country/region of origin, the printer version, production code, and the production number of the printer.
Figure 1-1.
Model and serial number information
Power and regulatory information
The identification labels on the rear of the printer also contain power rating and regulatory information as shown in
Figure 1-2. Sample label.
ENWW Identification 9
CAUTION
Converting the voltage on the printer can damage the printer. Do not use any voltage other than the operating voltage. Any attempt to convert operating voltages will void the product warranty (for example, attempting to change a 110V printer to a 220V printer).
Figure 1-2.
Sample label
Table 1-3. Model names and numbers
Model name Model number
HP Color LaserJet 5500
HP Color LaserJet 5550
HP Color LaserJet 5500n
HP Color LaserJet 5550n
HP Color LaserJet 5500dn
HP Color LaserJet 5550dn
HP Color LaserJet 5500dtn
HP Color LaserJet 5550dtn
HP Color LaserJet 5500hdn
HP Color LaserJet 5550hdn
C9656A
Q3713A
C7131A
Q3714A
C9657A
Q3715A
C9658A
Q3716A
C9659A
Q3717A
10 Chapter 1 Printer description ENWW
NOTE
This manual describes the HP Color LaserJet 5500 series printer which includes the HP Color LaserJet 5500 models and the HP Color LaserJet 5550 models.

HP Color LaserJet 5500 models

Figure 1-3.
Figure 1-4.
Front view, HP Color LaserJet 5500 models
1 Output bin 2 Printer control panel 3 Top cover 4 Front cover (includes tray 1) 5 Tray 2 (500-sheet standard tray) 6 Tray 3 (500-sheet paper feeder; optional) 7 On/off switch 8 Access to print cartridges, transfer unit, and fuser
Back view, HP Color LaserJet 5500 models
1 Output bin 2 On/off switch 3 Tray 3 500-sheet paper feeder (optional) 4 EIO connections (3 total) 5 Memory access 6 Fast InfraRed (FIR) connection 7 Parallel connection 8 Power connection
ENWW Identification 11

HP Color LaserJet 5550 models

Figure 1-5.
Figure 1-6.
Front view, HP Color LaserJet 5550 models
1 Output bin 2 Printer control panel 3 Top cover 4 Front cover (includes tray 1) 5 Tray 2 (500-sheet standard tray) 6 Tray 3 (500-sheet paper feeder; optional) 7 On/off switch 8 Access to print cartridges, transfer unit, and fuser
Back view, HP Color LaserJet 5550 models
1 Output bin 2 Auxiliary connector 3 Parallel connection 4 On/off switch 5 EIO connections (3 total) 6 Memory access 7 1.1 USB connection 8 Tray 3, Tray 4, or Tray 5 (optional)
12 Chapter 1 Printer description ENWW

Printer specifications

Table 1-4. Physical dimensions (HP Color LaserJet 5500 models) and Table 1-5. Physical dimensions (HP Color LaserJet 5550 models) describe the dimensions of the printer.
Maximum duty cycle is 120,000 pages per month.
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) and Table 1-7. Acoustic emissions (HP Color LaserJet 5550 models) list the acoustic emissions of the printer when it
is printing and when it is in standby mode.
Table 1-4. Physical dimensions (HP Color LaserJet 5500 models)
Product Height Depth Width Weight
HP Color LaserJet 5500, 5500n, and 5500dn models
HP Color LaserJet 5500 with optional Tray 3 and stand
HP Color LaserJet 5500 with optional Trays 3 and 4 and stand
640 mm (25.2 in)
986 mm (38.8 in)
1119 mm (44 in)
704 mm (27.7 in)
718 mm (28.25 in)
718 mm (28.25 in)
577 mm (22.7 in)
630 mm (24.8 in)
630 mm (24.8 in)
60 kg (132 lbs)
113 kg (250 lbs)
128 kg (283 lbs)
Table 1-5. Physical dimensions (HP Color LaserJet 5550 models)
Product Height Depth Width Weight
HP Color LaserJet 5550, 5550n, and 5550dn models
HP Color LaserJet 5550 with optional Trays 3 and stand
640 mm (25.2 in)
986 mm (38.8 in)
704 mm (27.7 in)
718 mm (28.25 in)
577 mm (22.7 in)
630 mm (24.8 in)
60 kg (132 lbs)
113 kg (250 lbs)
HP Color LaserJet 5550hdn models with optional Trays 3, 4, and 5 and stand
1237 mm (48.7 in)
718 mm (28.25 in)
630 mm (24.8 in)
144 kg (317 lbs)
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models)
Sound Power Level1 ,
2
Declared Per ISO 9296
ENWW Printer specifications 13
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) (continued)
Printing (22 ppm)
Ready
Sound Pressure Level - Bystander Position1 ,
L
=6.5 Bels (A) [65 dB (A)]
WAd
=4.9 Bels (A) [49 dB (A)]
L
WAd
2
Declared Per ISO 9296
Printing (22 ppm)
Ready
1
Values current as of January 25, 2004. Values subject to change, see http://www.hp.com/
L
pAm
L
pAm
=49dB (A)
=33 dB (A)
support/clj5500 for current information.
2
Configuration tested: Base unit printing A4 monochrome from standard tray.
Table 1-7. Acoustic emissions (HP Color LaserJet 5550 models)
Sound Power Level1,
2
Printing (28 ppm)
Ready
Sound Pressure Level - Bystander Position1,
Printing (28 ppm)
Ready
1
Values current as of January 25, 2004. Values subject to change, see http://www.hp.com/
Declared Per ISO 9296
L
=6.6 Bels (A) [66 dB (A)]
WAd
L
=4.9 Bels (A) [49 dB (A)]
WAd
2
Declared Per ISO 9296
L
=49dB (A)
pAm
=33 dB (A)
L
pAm
support/clj5550 for current information.
2
Configuration tested: Base unit printing A4 monochrome from standard tray.
Table 1-8. Power Consumption (average in watts) (HP Color LaserJet 5500 models)
Power Consumption (average, in watts)
Product Model
HP Color
Printing (22 PPM)2Ready3,
556 W 49 W 43 W 0.2 W
4
LaserJet 5500
HP Color
563 W 50 W 44 W 0.2 W
LaserJet 5500n
HP Color
563 W 50 W 44 W 0.2 W
LaserJet 5500dn
HP Color
592 W 50 W 44 W 0.2 W
LaserJet 5500dtn
HP Color
592 W 55 W 49 W 0.2 W
LaserJet 5500hdn
1
Values current as of April 16, 2002. Values subject to change, see http://www.hp.com/
1
PowerSave (Sleep 2)
Off
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 188 BTU/Hour.
14 Chapter 1 Printer description ENWW
Table 1-9. Power Consumption (average in watts) (HP Color LaserJet 5550 models)
Power Consumption (average, in watts)
Product Model
HP Color LaserJet 5550
HP Color LaserJet 5550n
HP Color LaserJet 5550dn
HP Color LaserJet 5550dtn
HP Color LaserJet 5550hdn
1
Values current as of February 2, 2004. Values subject to change, see http://www.hp.com/
Printing (28 PPM)2Ready3,
611 W 93 W 23 W 0.3 W
614 W 93 W 24 W 0.3 W
630 W 93 W 24 W 0.3 W
630 W 93 W 24 W 0.3 W
632 W 93 W 28 W 0.3 W
4
1
PowerSave (Sleep 2)
Off
support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 318 BTU/Hour.

Supply storage requirements (HP Color LaserJet 5500 series)

The life of supplies is greatly affected by their storage environment. Use to determine the shelf life of stored supplies.
Table 1-10. Supply storage requirements
Item Storage time Storage condition
Temperature Normal (maximum of 2.5 years) 0° to 35° C (32° to 95° F)
Severe (maximum of 18 days) High 35° to 40° C (95° to 104°
F)
Low 0° to -20° C (32° to -4° F)
Maximum temperature change rate
Humidity Normal (maximum of 2.5 years) 35% to 85% RH
Atmospheric pressure 460 to 760 mmHg (18.1 to 29.9 in Hg)
40° to 15° C (104° to 59° F) within 3 minutes
-20° to 25° C (-4° to 77° F) within 3 minutes
Severe (maximum of 18 days) High 85% to 95% RH
Low 10% to 35% RH
Storage time
1
The average storage time includes use time. Use cartridges within 2.5 years of the date
1
2.5 years
code on the cartridge.
ENWW Printer specifications 15

Product information

Product information

The specifications for the HP Color LaserJet 5500 and HP Color LaserJet 5550 are described in this section.
Table 1-11. Printer functions
Printer function HP Color LaserJet 5500 HP Color LaserJet 5550
WARNING!
Print speed up to 22 pages/min in A4
landscape
up to 21.5 pages/min in letter
up to 10 pages/min in A3 and ledger
First print time Max 18 seconds Max 16 seconds
Maximum power consumption Max 1,380W Max 1,440W
From Ready Max 18 seconds Max 16 seconds
From Cold Start Max 155 seconds Max 145 seconds
From Warm Start Max 155 seconds Max 78 seconds
From Powersave Max 45 seconds Max 45 seconds
up to 28 pages/min in A4 landscape
up to 27 pages/min in letter
up to 13 pages/min in A3 and ledger

Electrical specifications (HP Color LaserJet 5500 models)

Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty.
Table 1-12. Electrical specifications and requirements
110-Volt Models 230-Volt Models
Power Requirements 110-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated short term current 10.1 Amps 5.0 Amps
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Table 1-13. Power consumption
1
PowerSave (Sleep 2)
Off
Product Model
HP Color LaserJet 5500
Power Consumption (average, in watts)
Printing (22 PPM)2Ready3,
556 W 49 W 43 W 0.2 W
4
16 Chapter 1 Printer description ENWW
Table 1-13. Power consumption (continued)
HP Color LaserJet 5500n
563 W 50 W 44 W 0.2 W
WARNING!
HP Color LaserJet 5500dn
HP Color LaserJet 5500dtn
HP Color LaserJet 5500hdn
1
Values current as of April 16, 2002. Values subject to change, see http://www.hp.com/
563 W 50 W 44 W 0.2 W
592 W 50 W 44 W 0.2 W
592 W 55 W 49 W 0.2 W
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 188 BTU/Hour.

Electrical specifications (HP Color LaserJet 5550 models)

Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty.
Table 1-14. Electrical specifications and requirements
110-Volt Models 230-Volt Models
Power Requirements 110-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated short term current 7.0 Amps 3.0 Amps
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
ENWW Product information 17
Table 1-15. Power consumption
1
PowerSave
Off
Product Model
Power Consumption (average, in watts)
Printing (28 PPM)2Ready3,
4
(Sleep 2)
HP Color
611 W 93 W 23 W 0.3 W
LaserJet 5550
HP Color
614 W 93 W 24 W 0.3 W
LaserJet 5550n
HP Color
630 W 93 W 24 W 0.3 W
LaserJet 5550dn
HP Color
630 W 93 W 24 W 0.3 W
LaserJet 5550dtn
HP Color
632 W 93 W 28 W 0.3 W
LaserJet 5550hdn
1
Values current as of February 2, 2004. Values subject to change, see http://www.hp.com/
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 318 BTU/Hour.
Table 1-16. Operating environment specifications
Environment Allowed
Temperature HP Color LaserJet 5500models:15 to 27°C (59
to 81°F)
HP Color LaserJet 5550 models:10 to 30°C (50 to 86°F)
Humidity HP Color LaserJet 5500 models: 20 to 70% RH
HP Color LaserJet 5550 models: 20 to 80% RH
Altitude (8530 ft, 2600 meters)
18 Chapter 1 Printer description ENWW

Media requirements

Selecting print media

You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media.
Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Family Print Media Guide.
It is possible that media could meet all of the guidelines in this chapter and still not print satisfactorily. This may be a result of abnormal characteristics of the printing environment or of other variables over which Hewlett-Packard has no control (for example, extremes in temperature and humidity).
Hewlett-Packard recommends testing any media before buying it in large quantities.
CAUTION
Using media that does not conform to the specifications listed here and in the HP LaserJet Family Print Media Specification Guide can cause problems that require service. This
service is not covered by the Hewlett-Packard warranty or service agreements.

Media specifications

For optimum results, use conventional 75 g/m2 (20 lb) xerographic paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Avoid fanning the print media before loading it into the paper trays.

Supported media weights and sizes (HP Color LaserJet 5500 models)

Table 1-17. Tray 1 (multi-purpose tray) supported media specifications and Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications show the media types and sizes
supported by the printer and the printer accessories.
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications
Media type Dimensions Weight or thickness Capacity
Standard size paper/ cardstock (Letter/A4, Legal, Executive, JIS B5, B5-R, A5, A5-R,
1
11 x 17
, A3)
60 to 200 g/m (16 to 53 lb bond)
2
100 sheets (75 g/m
2
; 20 lb bond)
Minimum size paper/ cardstock
Maximum size paper/ cardstock
76 by 127 mm (3 by 5 in)
312 by 470 mm (12.3 by 18.5 in)
60 to 200 g/m (16 to 53 lb bond)
60 to 200 g/m (16 to 53 lb bond)
2
2
100 sheets (75 g/m
100 sheets (75 g/m
2
; 20 lb bond)
2
; 20 lb bond)
ENWW Media requirements 19
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications (continued)
Media type Dimensions Weight or thickness Capacity
Standard size glossy paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 x 17, A3)
Minimum size glossy paper
Maximum size glossy paper
Standard size transparencies (Letter/ A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5-R, A5, A5-R, 11 x 17, A3)
Minimum size transparencies
Maximum size transparencies
Standard size tough paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 x 17, A3)
76 by 127 mm (3 by 5 in)
312 by 470 mm (12.3 by 18.5 in)
76 by 127 mm (3 by 5 in)
312 by 470 mm (12.3 by 18.5 in)
75 to 163 g/m
2
(20 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Minimum size tough paper
Maximum size tough paper
Envelope (Com 10, Monarch, C5, DL, B5)
76 by 127 mm (3 by 5 in)
312 by 470 mm (12.3 by 18.5 in)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
75 to 105 g/m (20 to 28 lb bond)
Standard size label (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 x 17, A3)
Minimum size label 76 by 127 mm
(3 by 5 in)
Maximum size label 312 by 470 mm
(12.3 by 18.5 in)
1
11 x 17 inch, Ledger, and Tabloid sizes are all the same.
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
2
20 sheets (10 mils thick
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
20 Chapter 1 Printer description ENWW
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications
Media type Dimensions Weight or thickness Capacity
Standard size paper (Letter/A4, Letter-R, A4-R, Legal,
1
Executive, JIS B5
, B5­R, A5, A5-R, 11 by 17, A3)
Minimum size paper 148 by 210 mm
(5.8 by 8.3 in)
Maximum size paper/ cardstock
297 by 432 mm (11.7 by 17 in)
Standard size glossy paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 x 17, A3)
Minimum size glossy paper
Maximum size glossy paper
148 by 210 mm (5.8 by 8.3 in)
297 by 432 mm (11.7 by 17 in)
Standard size transparencies (Letter/ A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5-R, A5, A5-R, 11 x 17, A3)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
500 sheets (75 g/m
2
; 20 lb bond)
500 sheets (75 g/m
2
; 20 lb bond)
100 sheets (75 g/m
2
; 20 lb bond)
200 sheets
200 sheets
200 sheets
100 sheets (0.13 mm thick;
5.5 mils thick)
Minimum size transparencies
Maximum size transparencies
Standard size Tough paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 by 17, A3)
Minimum size Tough paper
Maximum size Tough paper
148 by 210 mm (5.8 by 8.3 in)
297 by 432 mm (11.7 by 17 in)
148 by 210 mm (5.8 by 8.3 in)
297 by 432 mm (11.7 by 17 in)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick (4.7 to 5.5 mils thick)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
0.10 to 0.13 mm thick (4 to 5.5 mils thick)
100 sheets (0.13 mm thick;
5.5 mils thick)
100 sheets (0.13 mm thick;
5.5 mils thick)
100 sheets (0.13 mm thick;
5.5 mils thick)
100 sheets (0.13 mm thick;
5.5 mils thick)
100 sheets (0.13 mm thick;
5.5 mils thick)
ENWW Media requirements 21
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications (continued)
Media type Dimensions Weight or thickness Capacity
Standard size label (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5­R, A5, A5-R, 11 x 17, A3)
Minimum size label 148 by 210 mm
(5.8 by 8.3 in)
Maximum size label 297 by 432 mm
(11.7 by 17 in)
1
Trays 2, 3, and 4 use “Custom” size specifically for B5 ISO. Trays 2, 3, and 4 do not support
Maximum stack height: 50 mm (2 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
the range of custom sizes available in Tray 1.

Supported paper weights and sizes (HP Color LaserJet 5550 models)

Letter and A4 sizes can be loaded with the long-edge or short-edge leading into the printer. Long-edge first is the preferred orientation. Long-edge feed gives greater throughput, and lower consumable usage. Short-edge feed is called the rotated orientation, and is identified in the trays as LTR-R and A4-R. Short-edge feed can be useful when printing on media with special features, such as perforations or windows.
Table 1-19. Tray 1 paper sizes and types
Tray 1 Dimensions Weight or thickness Capacity
Minimum size (unless otherwise noted)
Maximum size (unless otherwise noted)
Nondetectable standard sizes: Letter, Letter-Rotated, A4, A4­Rotated, Legal, Executive, A5, A3, RA3, 11 x 17, B4(JIS), B5(JIS), Double post card(JIS), 16K, 8K, Executive (JIS), 12 x 18, 8.5 x 13, A6, JIS­B6, Statement, #10 envelope, DL Envelope, C5 Envelope, B5 Envelope, Monarch Envelope. (Tray 1 has no automatically detectable standard sizes.)
1
1, 2
76 by 127 mm (3 by 5 in)
306 by 470 mm (12.1 by 18.5 in)
(16 to 53 for all models lb bond)
Plain paper
75 to 89 g/m (20 to 23 lb bond)
2
100 sheets (75 g/m
2
; 20 lb bond)
22 Chapter 1 Printer description ENWW
Table 1-19. Tray 1 paper sizes and types (continued)
Tray 1 Dimensions Weight or thickness Capacity
Light paper
60 to 74 g/m
2
(16 to 19 lb bond)
Intermediate paper
90 to 104 g/m
2
(24 to 27 lb bond)
Heavy paper
105 to 119 g/m
2
(28 to 31 lb bond)
Extra heavy paper
120 to 164 g/m
2
(32 to 43 lb bond)
Cardstock
163 to 200 g/m
2
(44 to 53 lb bond)
Glossy paper
75 to 105 g/m
2
(20 to 28 lb bond)
Heavy Glossy
106 to 120 g/m
2
(29 to 32 lb bond)
High Gloss Images
120 to 120 g/m
2
(32 to 32 lb bond)
Transparency 0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
Tough Paper 0.10 to 0.13 mm thick
(4 to 5 mils thick)
100 sheets
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
Maximum stack height: 10 mm (0.4 in)
NOTE
Envelopes
75 to 105 g/m
2
20 envelopes
(20 to 28 lb bond)
Labels Maximum stack
height: 10 mm (0.4 in)
1
The media weight range is 60 to 199 g?/?m2 (16 to 53 lb bond).
2
Paper up to 312 mm wide can be fed through the paper path, but most drivers only support
306 mm maximum width.
The following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and optional Trays 3, 4, and 5.
ENWW Media requirements 23
Table 1-20. Tray 2 and optional Trays 3, 4, and 5 (5550 model only) paper sizes and types
Tray 2 and optional Trays 3, 4, and 5 (5550 model only)
Automatically detectable standard sizes: Letter, Letter­Rotated, A4, A4­Rotated, A3, 11x17, Legal, B4 (JIS), B5 (JIS), A5, Executive. Trays 3 and 4 are optional on the HP Color LaserJet 5500 models. Trays 3, 4, and 5 are optional on the HP Color LaserJet 5550 models.
Nondetectable standard sizes: 16K, 8K, Executive (JIS),
8.5 x 13
Dimensions Weight or thickness Capacity
Minimum Size (unless otherwise noted)
1
Maximum size (unless otherwise noted)
1
Plain paper
Light paper
76 by 127 mm (3 by 5 in)
297 by 431 mm (11.69 by 17 in)
75 to 89 g/m
2
(20 to 23 lb bond)
60 to 74 g/m
2
500 sheets (75 g/m
2
; 20 g/m)
500 sheets
(16 to 19 lb bond)
Intermediate paper
Heavy paper
Extra heavy paper
Glossy paper
90 to 104 g/m (24 to 27 lb bond)
105 to 119 g/m (28 to 31 lb bond)
2
120 to 163 g/m (32 to 43 lb bond)
75 to 105 g/m
2
Maximum stack height: 50 mm (2.0 in)
2
Maximum stack height: 50 mm (2.0 in)
2
Maximum stack height: 50 mm (2.0 in)
2
200 sheets
(20 to 28 lb bond)
High Gloss Images
120 to 120 g/m (32 to 32 lb bond)
2
Maximum stack height: 10 mm (0.4 in)
Labels Maximum stack
height: 50 mm (2 in)
Transparency 0.12 to 0.13 mm thick
100 sheets
(4.7 to 5.5 mils thick)
Tough paper 0.10 to 0.13 mm thick
100 sheets
(4 to 5 mils thick)
1
The media size weight range is 60 to 163 g?/?m2 (16 to 43 lb).
2
The use of Extra heavy paper from Trays 2, 3, 4, and 5 is allowed, but the performance
cannot be guaranteed due to the wide variation in these papers.
24 Chapter 1 Printer description ENWW
Table 1-21. Automatic two-sided printing (duplexing)
1
Automatic two-sided printing
Standard size paper, Letter, Letter-Rotated, A4, A4-Rotated, Legal, Executive, A3, 11x17, B4 (JIS), B5 (JIS)
1
The printer automatically prints on paper weights up to 163 g/m2. However, automatic two-
Dimensions Weight or thickness Capacity
60 to 120 g/m (16 to 32 lb bond)
2
sided printing on weights above the maximum value noted in this table can produce unexpected results.
Manual two-sided (duplex) printing. Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed.

Media specifications for 2-sided (duplex) printing

For automatic 2-sided printing, you can use any of the following standard-size paper in weights from 60 to 120 g/m
Letter/A4
A3
Legal
Executive
2
(16 to 32 lb bond):
NOTE
NOTE
JIS B5
B4
11 x 17 inch
The printer automatically prints on paper weights up to 163 g/m2. However, automatic 2­sided printing on weights above the maximum value noted above can produce unexpected results.
Automatic 2-sided printing does not support rotated (short-edge first) orientation.
For manual 2-sided printing, you can use any of the supported paper sizes listed for printing from Tray 1.

Media to avoid

This printer can handle many types of media. Using media outside the printer’s specifications will cause a loss of print quality and increase the chance of paper jams occurring.
Do not use paper that is too rough.
Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
Do not use multipart forms.
Do not use paper that has already been printed on or fed through a photocopier or printer.
Do not use paper with a watermark if you are printing solid patterns.
Do not use paper that is embossed.
ENWW Media requirements 25

Media that may cause damage to the printer

In rare circumstances media can damage the printer. To prevent possible damage, do not use the following media:
Do not use paper that is coated unless it is specifically recommended for use in this
printer.
Do not use paper with staples.
Do not use paper with irregularities such as tabs or cuts.
Do not use preprinted forms or letterhead paper with low temperature dyes or
thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190°C (374°F) for 0.1 second.
Do not use any media that produces hazardous emissions, or that melts, offsets, or
discolors when exposed to 190°C (374°F) for 0.1 second.
Do not use transparencies designed for use with Inkjet printers or other low temperature
printers. Use only transparencies that are specified for use with HP Color LaserJet printers.

Printing on special media

Use these guidelines when printing on special types of media.
For optimum results, use conventional 75 g/m
2
(20 lb) xerographic paper.
CAUTION
Verify that the paper is of good quality and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, curls, or bent edges.

Transparencies

When printing on transparencies, use the following guidelines.
Handle transparencies using the edges. Oils from your fingers can remain on the
transparency and can cause print quality problems.
Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet transparencies with this printer. HP products are designed to work together for optimum printing results.
In either the software application or the driver, select Transparency as the media type.
Or, print from a tray that is configured for transparencies.
Transparencies are not supported from Tray 5 in the HP LaserJet 5550 model.
Transparencies not designed for LaserJet printing will melt in the printer, causing damage to the printer.

Printing on transparencies

Table 1-22. Printing on transparencies
Description Specifications
Electrical surface resistivity
26 Chapter 1 Printer description ENWW
2 to 15 x 10**10 ohms per square inch
Table 1-22. Printing on transparencies (continued)
Description Specifications
NOTE
Fusing compatibility
Caliper (thickness)
Materials must not discolor, melt, offset, or release hazardous emissions when heated to 190°C ( (374°F)) for 0.1 second.
0.12 mm (0.0048 in) to 0.13 mm (0.0052 in)

Glossy paper

In either the software application or the driver, select Glossy or Heavy Glossy as the
media type, or print from a tray that is configured for glossy paper.
Select Glossy for media weights up to 105 g/m media weights of 105 g/m
2
(28 lb bond) and heavier.
2
(28 lb bond). Select Heavy Glossy for
Use the control panel to set the media type to GLOSSY or HEAVY GLOSSY for the
input tray being used.
Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss paper is not used with this printer, print quality may be compromised.

Colored paper

Colored paper should be of the same high quality as white xerographic paper.
Pigments used must be able to withstand the printer’s fusing temperature of 190° C
(374° F) for 0.1 second without deterioration.
Do not use paper with a colored coating that was added after the paper was produced.
The printer creates colors by printing patterns of dots, overlaying and varying their
spacing to produce various colors. Varying the shade or color of your paper will affect the shades of your printed colors.

Heavy paper

Table 1-23. Paper specifications
Paper type Paper weight
Heavy
Extra heavy
Cardstock
Any of the trays will print most heavy media that does not exceed 163 g/m
For optimum results when printing on heavy paper, use the printer control panel to set
the media type for the tray to HEAVY (106 g/m
Use card stock only in Tray 1 (163 g/m
105-119 g/m2 (28-31 lb)
120-163 g/m2 (32-43 lb)
163-200 g/m2 (44-53 lb)
2
to 163 g/m2).
2
to 200 g/m2).
2
(47 lb bond).
ENWW Media requirements 27
In either the software application or the driver, select Heavy or Cardstock as the media
type, or print from a tray that is configured for heavy paper.
Because this setting affects all print jobs, it is important to return the printer to its original
settings once your job has printed. See the section in the online user guide on configuring input trays.
CAUTION
In general, do not use paper that is heavier than the recommended specification for this printer. Doing so can cause misfeeds, jams, inferior print quality, and excessive mechanical wear. However, some heavier media types, such as HP Cover Stock, can be safely used. See
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications for supported
paper types and sizes.

Printing images (HP Color LaserJet 5550 models)

To obtain the best print quality when printing images, use HP High Gloss Laser Paper (Q2419A). In either the software program or the driver, select HIGH GLOSS or print from a tray that is configured for glossy paper.
In either the software program or the printer driver, select HIGH GLOSS (IMAGES) as
the media type, or print from a tray that is configured for glossy paper.
You can also configure the printer by using settings on the printer control panel.

Envelopes

Envelopes can be printed only from Tray 1. Set the tray’s media size to the specific envelope size. For information about loading envelopes, see the section in the online user guide about loading envelopes into Tray 1.
Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams:
NOTE
CAUTION
Do not load more than 20 envelopes into Tray 1.
The weight rating of envelopes should not exceed 105 g/m
Envelopes should be flat.
Do not use envelopes with windows or clasps.
Envelopes must not be wrinkled, nicked, or otherwise damaged.
Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat
and pressures of the printer’s fusing process.
Envelopes should be loaded face-down and with the top of the envelope to the left, and
the short edge feeding into the printer first.
In high humidity environments, envelopes should be printed long-edge first to prevent them from sealing during printing. For long-edge printing, envelopes should be loaded long-edge first, face-down. See the section in the online user guide about loading envelopes in Tray 1.
To prevent severe printer damage, do not use envelopes that have windows, clasps, snaps, or synthetic materials.
2
(28 lb).
28 Chapter 1 Printer description ENWW

Labels

NOTE
To print labels, set the tray’s media type to LABELS in the printer control panel.
When printing labels, use the following guidelines:
Verify that the label’s adhesive material can tolerate temperatures of 190°C (374°F) for
0.1 second.
Verify that adhesive material is not exposed between the labels. Exposed areas can
cause labels to peel off during printing, which can cause printer jams. Exposed adhesive can also cause damage to printer components.
Do not re-feed a sheet of labels.
Verify that labels lie flat.
Do not use labels that are wrinkled, bubbled, or otherwise damaged.

HP LaserJet Tough paper

When printing on HP LaserJet Tough paper, use the following guidelines:
Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on
HP LaserJet Tough paper can cause print quality problems.
Use only Hewlett-Packard LaserJet Tough paper with this printer. HP products are
designed to work together for optimum printing results.
In either the software application or the driver, select Tough Paper as the media type, or
print from a tray that is configured for HP LaserJet Tough paper.

Preprinted forms and letterhead

Observe the following guidelines for best results with preprinted forms and letterhead:
Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize,
or release hazardous emissions when subjected to the printer’s fusing temperature of approximately 190°C ( 374°F) for 0.1 second.
Inks must be non-flammable and should not adversely affect any printer rollers.
Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes
during storage.
To load preprinted forms and letterhead into Tray 1, load them face down with the top
edge of the page to the left.
Before you load preprinted paper such as forms and letterhead, verify that the ink on the
paper is dry. During the fusing process, wet ink can come off of preprinted paper.
When simplex printing, load pre-printed forms and letterhead into trays 2, 3, 4, and 5
(HP Color LaserJet 5550 models) face-up with the top edge of the page to the left. To load pre-printed forms and letterhead into Tray 1, load them face-down with the top edge of the page to the left.
When duplex printing, load preprinted forms and letterhead into Trays 2, 3, 4, and 5
(Tray 5 HP Color LaserJet 5550 models) face-down with the top edge of the page to the left. Load preprinted forms and letterhead into Tray 1 face-up with the top edge of the page to the left.
ENWW Media requirements 29

Recycled paper

This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper; refer to the HP LaserJet Printer Family Print Media Guide, available through HP Direct. See the online user guide for ordering information. Hewlett­Packard recommends that recycled paper contain no more than 5% groundwood.

Weight equivalence table

Table 1-24. Weight equivalence table shows equivalent weights for different grades of
paper. A boldface type value indicates a commonly available standard weight for that grade.
NOTE
Text and book grades marked with an asterisk (*) actually calculate to 51, 61, 71, and 81 but are rounded to standard book or text weights of 50, 60, 70, and 80.
Table 1-24. Weight equivalence table
Bond weight
(17 x 22 inches)
16# 41# 22# 27# 33# 37#
17# 43# 24# 29# 35# 39#
20# 50# * 28# 34# 42# 46#
21# 54# 30# 36# 44# 49#
24# 60# * 33# 41# 50# 55#
27# 68# 37# 45# 55# 61#
28# 70# * 39# 49# 58# 65# 105 g/m2
29# 74# 41# 50# 61# 68#
Text/Book weight
(25 x 38 inches)
Cover weight
(20 x 26 inches)
Bristol weight
(22.5 x
28.5 inches )
Index weight
(25.5 x
30.5 inches )
Tag weight
(24 x 36 inches)
Metric weight
60 g/m
64 g/m
75 g/m
80 g/m
90 g/m
100 g/m
110 g/m
2
2
2
2
2
2
2
32# 80# * 44# 55# 67# 74#
36# 90# 50# 62# 75# 83#
120 g/m
135 g/m
2
2
39# 100# 55# 67# 82# 91# 148 g/m2
40# 101# 55# 68# 83# 92#
150 g/m
2
43# 110# 60# 74# 90# 100# 163 g/m2
45# 115# 63# 77# 94# 104#
170 g/m
2
47# 119# 65# 80# 97# 108# 176 g/m2
51# 128# 70# 86# 105# 117#
190 g/m
2
53# 134# 74# 90# 110# 122# 199 g/m2
54# 137# 75# 93# 113# 125# 203 g/m2
30 Chapter 1 Printer description ENWW
Table 1-24. Weight equivalence table (continued)
Bond weight
(17 x 22 inches)
58# 146# 80# 98# 120# 133# 216 g/m2
65# 165# 90# 111# 135# 150# 244 g/m2
Text/Book weight
(25 x 38 inches)
Cover weight
(20 x 26 inches)
Bristol weight
(22.5 x
28.5 inches )
Index weight
(25.5 x
30.5 inches )
Tag weight
(24 x 36 inches)
Metric weight
66# 169# 92# 114# 138# 154#
250 g/m
67# 171# 94# 115# 140# 155# 253 g/m2
70# 178# 98# 120# 146# 162# 264 g/m2
72# 183# 100# 123# 150# 166# 271 g/m2
2
ENWW Media requirements 31

Hewlett-Packard warranty statement

HP PRODUCT HP Color LaserJet 5500/5550, 5500n/5550n, 5500dn/5550dn, 5500dtn/5550dtn, and 5500hdn/5550hdn printers
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
DURATION OF LIMITED WARRANTY 1 year limited warranty
32 Chapter 1 Printer description ENWW

Limited warranty for print cartridge life

This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Limited warranty for print cartridge life 33
HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
34 Chapter 1 Printer description ENWW

Declaration of Conformity

Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard,
declares that the product
Product Name: HP Color LaserJet 5500/5500n/5500dn/5500dtn/5500hdn
Regulatory Model Number: BOISB-0202-00 Product Options: All
conforms to the following Product Specifications:
Safety: IEC 60950:1999 / EN60950:2000
IEC 60825-1:1993 + A1 +A2 / EN 60825-1 + A11 +A2 Class 1 Laser/LED Product GB4943-2001
EMC:
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly:
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
*) This product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the requirements of EN55022 Class A in which case the following applies: “Warning—This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”.
For regulatory topics only:
Australia Contact Product Regulations Manager, Hewlett-Packard Australia, Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
USA Contact
CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B EN 61000-3-2:2000 EN 61000-3-3:1995 / A1:2001 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143)
Product Relations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160 Boise, Idaho 83707-0015, (Phone: 208-396-6000)
Boise, Idaho 83714-1021, USA
Including: 500-sheet paper feeder unit
1*
2
/ ICES-003, Issue 4 / GB9254-1998
Boise, Idaho 83713, USA
9 February, 2005
ENWW Declaration of Conformity 35
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares that the product
Product Name: HP Color LaserJet 5550/5550n/5550dn/5550dtn/5550hdn Regulatory Model Number
4)
:
BOISB-0310-00 Including Q3956A—Optional 500-Sheet Input Tray Q9669A—Optional Printer Stand
Product Options: All
conforms to the following Product Specifications:
Safety: IEC 60950:1999 / EN60950:2000
IEC 60825-1:1993 + A1 +A2 / EN 60825-1:1994+A11+A2 (Class 1 Laser/LED Product) GB4943-2001
EMC:
CISPR 22:1997 / EN 55022:1998 - Class B
1), 3)
EN 61000-3-2:2000 EN 61000-3-3:1995 / A1:2001 EN 55024:1998/A1:2001 FCC Title 47 CFR, Part 15 Class B
2
/ ICES-003, Issue 4
GB9254-1998, GB17625.1-1998
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly:
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems Compliance testing of product to standard with exception of Clause 9.5, which is not yet in effect.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) The product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the requirements of EN55022 and CNS13438 Class A in which case the following applies: “Warning—This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”.
4) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).
Boise, Idaho 83713, USA
8 February, 2005
For regulatory topics only:
Australia Contact Product Regulations Manager, Hewlett-Packard Australia, Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143)
USA Contact
Product Relations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160 Boise, Idaho 83707-0015, (Phone: 208-396-6000)
36 Chapter 1 Printer description ENWW

Safety information

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since 1 August
1976. Compliance is mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. Invisible laser beam is emitted within the laser/ scanner unit. Do not disassemble the laser/scanner unit, as the laser beam can injure your eyes.The unit cannot be adjusted in the field. The label shown below is attached to the laser/ scanner unit cover.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.
‹Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. ‹CEM›.››
ENWW Safety information 37

EMI statement (Korea)

Figure 1-7.
Figure 1-8.
EMI statement for Korea

VCCI statement (Japan)

VCCI statement for Japan
38 Chapter 1 Printer description ENWW

Laser Statement for Finland

Luokan 1 laserlaite
Klass 1 Laser Apparat HP Color LaserJet 5500/5550, 5500n/5550n, 5500dn/5550dn, 5500dtn/5550dtn, 5500hdn/5550hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 5500/5550, 5500n/5550n, 5500dn/5550dn, 5500dtn/5550dtn, 5500hdn/5550hdn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
ENWW Safety information 39

Toner safety

HP Planet Partners™ returns and recycling service offers HP LaserJet printing supplies recycling free of charge in many countries/regions around the world. Check the inside of your new HP LaserJet toner cartridge box. You will find a Return and Recycle Guide inside the box. There should be a prepaid and preaddressed mailing label inside the Guide. Follow the instructions provided.
NOTE
In case of toner spills, skin and clothing are best cleaned by removing as much toner as possible with a dry tissue, then washing with cold water. Hot water causes toner to permanently set into clothing.
40 Chapter 1 Printer description ENWW

Service approach

2

Chapter contents

This chapter contains information about the following topics.
Chapter contents .....................................................................................................................41
Service approach ....................................................................................................................42
Parts and supplies ...................................................................................................................43
Ordering parts ...................................................................................................................43
By phone: ..........................................................................................................................43
By mail: .............................................................................................................................43
Ordering supplies ..............................................................................................................43
Ordering parts, supplies, and accessories over the Internet ............................................43
Ordering directly through the embedded Web server (for printers with network
connections) ..................................................................................................................43
Ordering directly through the HP Toolbox software (HP Color LaserJet 5550
model only) ....................................................................................................................4 4
Exchange program ...........................................................................................................44
Supplies ............................................................................................................................44
World Wide Web ...............................................................................................................44
HP service parts information compact disc ......................................................................45
HP support assistant compact disc ..................................................................................45
Customer care reseller sales and service support center ................................................45
HP service agreements ....................................................................................................45
Other areas .......................................................................................................................45
HP customer care .............................................................................................................45
Ordering related documentation and software .................................................................46
HP maintenance agreements .................................................................................................48
On-site service agreements ..............................................................................................48
Priority on-site service ......................................................................................................48
Next-day on-site service ...................................................................................................48
Weekly (volume) on-site service ......................................................................................48
ENWW Chapter contents 41

Service approach

Table 2-1. Printer repair normally begins by using the printer’s internal diagnostics and the three-step process below.
Step 1 Isolate the problem to the major system (for
Step 2 Determine if the problem is located in the
Step 3 Troubleshoot the problem using the procedures
Once a faulty part is located, the printer can usually be repaired at the assembly level by replacing field replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the subassembly level. Hewlett-Packard does not support replacement of components on the printer circuit assembles.
example, the host computer, the network or server, or the printer system).
accessories or in the printer engine.
in Chapter 7.
42 Chapter 2 Service approach ENWW

Parts and supplies

This section discusses how to order parts and supplies

Ordering parts

Field replaceable and accessory part numbers are found in Chapter 8 of this manual. Order replacement parts from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett­Packard Customer Support-Europe (HPCS-E).
NOTE
Use only accessories specifically designed for this printer. Accessories can be ordered from an authorized service or support provider.

By phone:

Hewlett-Packard Customer Support-Americas (HPCS-A) 800-227-8164 (U.S. only)
Hewlett-Packard Customer Support-Europe (HPCS-E) 49-703114-2253

By mail:

Hewlett-Packard Company
HPCS-A
8050 Foothills Blvd.
Roseville, CA 95678
Hewlett-Packard Company
HPCS-E
Wolf-Hirth Straße 33
D-7030 Böblingen, Germany

Ordering supplies

Order supplies directly from Hewlett-Packard. The phone numbers for ordering supplies are:
U.S. 800-538-8787
United Kingdom 0734-441212
Other local phone numbers may also be available

Ordering parts, supplies, and accessories over the Internet

To order supplies in the US, contact www.hp.com/go/ljsupplies. To order supplies worldwide, see www.hp.com/ghp/buyonline.html. To order accessories, see www.hp.com.

Ordering directly through the embedded Web server (for printers with network connections)

Use the following steps to order printing supplies directly through the embedded Web server.
1. In the Web browser on the computer, type the IP address for the printer. The printer status window appears. Or, go to the URL provided in the alert email.
ENWW Parts and supplies 43
2. Click Other Links.
3. Click Order Supplies. The browser opens to a page in which you can choose to send information about the printer to HP. You also have the option to order supplies without sending the printer information to HP.
4. Select the part numbers you want to order and follow the instructions on the screen.

Ordering directly through the HP Toolbox software (HP Color LaserJet 5550 model only)

The HP Toolbox software gives you the ability to order supplies directly from the computer. Two things are necessary to use this feature:
The HP Toolbox software must be installed on your computer. (It is automatically
installed as part of the typical software installation.)
You must have access to the World Wide Web.
1. At the bottom right of the screen (in the system tray), click the hp Toolbox icon. The software opens in a Web browser. (Or, on the Start menu, select Programs,Hewlett Packard, HP Color LaserJet 5550, and then select HP Toolbox.)
2. On the left side of the window, click Other Links.
3. Click Order Supplies. The browser opens to the supplies purchasing page.
4. Select the supplies you want to order.

Exchange program

HP offers remanufactured assemblies for some parts. These are identified in Chapter 8 and can be ordered from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett­Packard Customer Support-Europe (HPCS-E).

Supplies

Paper and print cartridges can be ordered directly from Hewlett-Packard. See Chapter 8 for ordering information.

World Wide Web

Printer drivers, updated HP printer software, and product and support information can be obtained from the following URL:
In the U.S.: www.hp.com/support/clj5500 or www.hp.com/support/clj5550
Printer drivers can be obtained from the following sites:
In China: ftp://www.hp.com.cn/support/clj5500 or ftp://www.hp.com.cn/support/clj5550
In Japan: ftp://www.jpn.hp.com/support/clj5500 or ftp://www.jpn.hp.com/support/clj5550
In Korea: www.hp.co.kr/support/clj5500 or www.hp.co.kr/support/clj5550
In Taiwan: www.hp.com.tw/support/clj5500 or www.hp.com.tw/support/clj5550
or the local driver Web site: www.dds.com.tw
44 Chapter 2 Service approach ENWW
Parts identification and pricing information can be found at the following Web site:
www.hp.com/go/hpparts

HP service parts information compact disc

This powerful, CD-ROM-based parts information tool is designed to give users fast, easy access to parts information such as pricing and recommended stocking lists for a wide range of HP products. To subscribe to this quarterly service in the U.S. or Canada, call 800-336-5987. In Asia Pacific, call 65-740-4484. Parts identification and pricing information can also be checked via the World Wide Web at http://isis.tay.cpqcorp.net/materials/
reference/partcontracts.asp.

HP support assistant compact disc

This support tool offers a comprehensive online information system designed to provide technical and product information about HP products. To subscribe to the quarterly service in the U.S. or Canada, call 800-457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore, call Mentor Media at 65-740-4477.

Customer care reseller sales and service support center

The Customer Care Reseller Sales and Support Center is available to assist resellers and service technicians. To reach this support center, call 800-544-9976.

HP service agreements

Call 800-743-8305 in the U.S. or 800-268-1221 in Canada.

Other areas

Outside of North America and Europe, contact the local HP sales office for assistance in obtaining technical support for resellers and service technicians.

HP customer care

Online services
For 24-hour access to information using a modem or Internet connection:
World Wide Web URL: for the HP Color LaserJet 5500/5550 models, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from www.hp.com/support/clj5500 or www.hp.com/support/clj5550. (Sites are in English.)
Visit www.hp.com/support/net_printing for information about the HP Jetdirect 5550 external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at
www.instantsupport.hp.com.
Telephone support
ENWW Parts and supplies 45
HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product, or visit www.hp.com/
support/callcenters. Before calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at www.hp.com. Click the support & drivers block.
Software utilities, drivers, and electronic information
Visit www.hp.com/go/clj5500_software or www.hp.com/go/clj5550_software for the HP Color LaserJet 5500 models. The Web page for the drivers might be in English, but you can download the drivers in several languages.
See the flyer that shipped in the box with the printer for phone-contact information.
HP service information
To locate HP-Authorized Dealers, call 800-243-9816 (U.S.) or 800-387-3867 (Canada). For service for your product, call the customer support number for your country/region. See the flyer that shipped in the box with the printer.
HP service agreements
Call 800-835-4747 (U.S.) or 800-268-1221 (Canada).
For extended Service call, 800-446-0522
HP Toolbox (HP Color LaserJet 5550 models only)
NOTE
To check the printer status and settings and to view troubleshooting information and online documentation, use HP Toolbox. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP Toolbox.
HP support and information for Macintosh computers
Visit www.hp.com/go/macosx for Macintosh OS x support information and HP subscription service for driver updates.
Visit www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.

Ordering related documentation and software

Table 2-2. Related documentation and software shows where to order related
documentation and software. Telephone numbers for the various sources are:
Hewlett-Packard Customer Support-Americas (HPCS-A) 800-227-8164 (U.S. only)
HP Distribution Center (HPD) (661) 257-5565. Fax: 805-257-6995
In other countries/regions contact your local sales office.
Table 2-2. Related documentation and software
Description Part Number
HP LaserJet Family Print Media Guide 5963-7863
HP JetDirect Print Server Administrator’s Guide 5971-3257
PCL/PJL Technical Reference Package 5021-0377
46 Chapter 2 Service approach ENWW
Table 2-2. Related documentation and software (continued)
Description Part Number
HP Color LaserJet 5500 Series Getting Started Guide
HP Color LaserJet 5500 Series Service Manual Q3713-90965
HP Color LaserJet 5500 Series Printer Service and Support CD-ROM
C9656-90925
Q3713-60112
ENWW Parts and supplies 47

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times.

Priority on-site service

This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.
For more information on HP service agreements, call 800-835-4747 (U.S.) or 800-268-1221 (Canada).
48 Chapter 2 Service approach ENWW
3

Installation and configuration

This chapter contains information about the following topics.
Site requirements ....................................................................................................................51
Space requirements ................................................................................................................52
500-sheet paper feeder dimensions .................................................................................52
Printer stand dimensions ..................................................................................................52
Unpack the printer ...................................................................................................................53
Package contents .............................................................................................................53
Unpacking the HP Color LaserJet 5500 series printer (for base models 5500n
and 5500dn) ..................................................................................................................54
Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models .......................58
Installing print cartridges for HP Color LaserJet 5500 series printers ....................................62
Installing print cartridges (HP Color LaserJet 5500 series models) .................................62
Installing paper trays (HP Color LaserJet 5500 series printers) ......................................64
Installing accessories (HP Color LaserJet 5500 series printers) .....................................66
Installing optional printer stand (HP Color LaserJet 5500 series printers) .......................69
Installing a new overlay (HP Color LaserJet 5500 models) .............................................70
Installing a new control panel label (HP Color LaserJet 5550 models) ...........................71
Testing the printer operation .............................................................................................73
Using PowerSave .............................................................................................................73
Connecting to a computer .......................................................................................................7 5
Parallel connections .........................................................................................................75
USB configuration (HP Color LaserJet 5550 models) ......................................................76
Auxiliary connection configuration (HP Color LaserJet 5550 models) .............................76
Network connections ........................................................................................................77
Enhanced I/O (EIO) configuration ...........................................................................................79
HP Jetdirect print servers .................................................................................................79
Available enhanced I/O interfaces ....................................................................................79
NetWare networks ............................................................................................................79
Windows and Windows NT networks ...............................................................................80
AppleTalk networks ..........................................................................................................80
LocalTalk configuration .....................................................................................................80
LocalTalk network configuration .......................................................................................80
UNIX/Linux networks ........................................................................................................80
Wireless printing ......................................................................................................................81
IEEE 802.11b standard ....................................................................................................81
Bluetooth ...........................................................................................................................81
Printer drivers ..........................................................................................................................82
Available drivers ...............................................................................................................82
Additional drivers ..............................................................................................................83
Select the right printer driver for your needs ....................................................................83
Printer driver Help .............................................................................................................84
Software for Macintosh computers .........................................................................................85
PPDs .................................................................................................................................85
HP LaserJet Utility ............................................................................................................85
Installing the printing system software ....................................................................................86
Installing Windows printing system software for direct connections ................................86
ENWW 49
Installing Windows printing system software for networks ...............................................87
To set up Windows-sharing to use the printer on a network ............................................87
Installing Macintosh printing system software for networks .............................................88
Installing Macintosh printing system software for direct connections (USB,
HP Color LaserJet 5550 models) ..................................................................................89
Installing the software after the parallel or USB cable has been connected ....................90
Network configuration .............................................................................................................92
Configuring Novell NetWare frame type parameters .......................................................92
HP Web Jetadmin .............................................................................................................93
UNIX .................................................................................................................................93
Utilities ..............................................................................................................................93
Embedded Web server .....................................................................................................94
Configuring TCP/IP parameters .......................................................................................96
Setting network security on the printer .................................................................................102
Locking the control panel ................................................................................................102
Using an ASCII PJL escape sequence to set network security .....................................103
50 Chapter 3 Installation and configuration ENWW

Site requirements

Environmental specifications
Keep the printer within the environmental conditions shown in Table 1-4, Environmental specifications, for optimum performance.
The printer must be kept in a proper location to maintain the performance level that has been set at the factory. In particular, be sure that the environment adheres to the specifications listed in this chapter.
Below are recommendations for the printer location and placement.
Make sure the printer has the following:
A well-ventilated, dust-free area
A surface that will support the particular printer model
A hard, level surface (not more than a 2° angle)
For the HP Color LaserJet 5500/5550, 5500n/5550, and 5500/5550dn, the surface must
support up to 60 kg (132 lb)
For the HP Color LaserJet 5500dtn and HP Color LaserJet 5550dtn, the surface must
support up to 113 kg ( 250 lb)
For the HP Color LaserJet 5500hdn, the surface must support up to 128 kg (283 lb)
For the HP Color LaserJet 5550hdn, the surface must support up to 144 kg (317 lb)
A level surface that supports all four corners of the 500-sheet paper feeder
A constant temperature and humidity (Do not install near water sources, humidifiers, air
conditioners, refrigerators, or other major appliances.)
Make sure to keep the printer away from the following:
Direct sunlight, dust, open flames, or water
Direct flow of exhaust from air ventilation systems
Magnets and devices that emit a magnetic field
Areas subject to vibration
Walls or other objects. There must be enough space around the printer for proper
access and ventilation.
ENWW Site requirements 51

Space requirements

The printer must have the following amounts of space above and around it.
Figure 3-1.
Space requirements (printer only)
1 628 mm (25 inches) 2 1090 mm (43 inches) 3 940 mm (37 inches)

500-sheet paper feeder dimensions

For each additional 500-sheet paper feeder installed, add the height from the list below to the height of the printer.
Width = 578 mm (22.8 inches)
Depth = 662 mm (26.2 inches)
Height = 132 mm (5.2 inches)

Printer stand dimensions

If the printer is on a stand, add the height from the list below to the total height. Also note that the stand increases the overall width space requirement.
HP Color LaserJet 5500 models only
Width = 630 mm (24.8 inches)
Depth = 670 mm (26.5 inches)
Height = 202 mm (8.0 inches)
HP Color LaserJet 5550 models only
Width = 628.7 mm (24.7 inches)
Depth = 727 mm (28.6 inches)
Height = 130.2 mm (4.1 inches)
52 Chapter 3 Installation and configuration ENWW

Unpack the printer

This section provides instructions for unpacking the printer.

Package contents

Figure 3-2.
Package contents for HP Color LaserJet 5500, 5500n, and 5500dn
1 HP Color LaserJet 5500, 5500n, and 5500dn models 2 Print cartridges 3 Software and electronic documentation 4 Getting Started Guide 5 Power cord 6 Parallel cable (base models only) 7 Control panel overlay
ENWW Unpack the printer 53
Figure 3-3.
Package contents for HP Color LaserJet 5550, 5550n, and 5550dn
1 Print cartridges 2 HP Color LaserJet 5550, 5550n, and 5550dn models only 3 Parallel cable (base models only) 4 Power cord 5 Getting Started Guide 6 Network Installation Guide 7 Control panel label 8CD

Unpacking the HP Color LaserJet 5500 series printer (for base models 5500n and 5500dn)

NOTE
Save all the packing materials in case you need to repack and transport the printer at a later date.
1. Cut the tape to open the box and unpack the printer.
54 Chapter 3 Installation and configuration ENWW
2. Open the flaps and disconnect the strapping loops.
3. Lift the box off and set it aside.
4. Locate the two connecting tabs on the bottom. Bend the tabs out and down. Remove the
two top cushion rails.
ENWW Unpack the printer 55
5. Lift the inner sleeve up and off of the printer.
6. Remove the accessory box. Slide the top sections of each packing cushion off.
WARNING!
The printer weighs approximately 65 kg (132 lb). HP recommends having four people lift or move the printer.
7. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
56 Chapter 3 Installation and configuration ENWW
8. For the HP Color LaserJet 5500 models, remove the orange packing tape from the
printer. Remove the clear plastic film from the control panel.
9. For the HP Color LaserJet 5550 models, remove the clip from the tray.
10. Discard the clip.
ENWW Unpack the printer 57

Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models

1. The following illustration shows the HP Color LaserJet 5500/5550dtn and 5500/5550hdn
printers.
2. Open the crate and remove the packing material.
58 Chapter 3 Installation and configuration ENWW
3. Remove the documentation, power cords, cables, print cartridges, and other materials
as shown below.
HP Color LaserJet 5500dtn and 5500 hdn contents
HP Color LaserJet 5550dtn and 5550hdn contents
ENWW Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models 59
4. Assemble the ramps.
5. Remove the printer from the crate by rolling the printer down the ramps.
6. Remove the clip from the tray.
60 Chapter 3 Installation and configuration ENWW
7. Discard the clip.
8. Remove the shipping cardboard from the optional trays.
9. Loosen the cardboard from the optional trays.
10. Lift upward and completely remove the cardboard.
ENWW Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models 61

Installing print cartridges for HP Color LaserJet 5500 series printers

This section includes instructions for installing print cartridges.

Installing print cartridges (HP Color LaserJet 5500 series models)

1. After a short while, the control panel displays INSTALL SUPPLIES. Using the side
handles, open the top cover.
2. Grasp the top edge of the front cover and pull to open the front cover.
62 Chapter 3 Installation and configuration ENWW
3. Grasp the green handles on either side of the transfer unit (ETB) and pull down.
CAUTION
Do not place anything on the ETB while it is open. If the ETB is punctured, print quality problems might result.
4. Remove the print cartridge from the plastic bag.
5. Remove the covering by lifting it upward.
6. After removing the covering completely, discard it.
7. Remove the cover at the right side of the print cartridge.
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 63
8. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge
from side to side.
9. Remove the orange shipping tape. Remove and discard the orange shipping locks.
10. Remove the inside sealing tape by pulling the orange loop on the end of the cartridge
and pulling the tape completely out. Discard tape.

Installing paper trays (HP Color LaserJet 5500 series printers)

1. Adjust the rear length guide by squeezing the guide adjustment latch and sliding the
back of the tray to the size of the paper being loaded.
64 Chapter 3 Installation and configuration ENWW
2. Slide the side guides to the desired size.
3.
Load paper face-up. Load up to 500 sheets of 75 g/m
2
(20 lb) stock in the 500-sheet
paper feeder trays. Capacity may vary with other paper types.
4. Insert the trays into the printer and the 500-sheet paper feeder.
NOTE
The HP Color LaserJet 5550hdn (shown above) has three 500-sheet feeders.
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 65

Installing accessories (HP Color LaserJet 5500 series printers)

Installing optional 500-sheet feeder for HP Color LaserJet 5500 series printers.
1. Remove the optional 500-sheet feeder from the box and remove the packing materials.
Save the box and packing material if you need to transport the optional 500-sheet feeder.
NOTE
66 Chapter 3 Installation and configuration ENWW
The HP Color Laser 5500dtn and 5550dtn models come standard with one optional 500­sheet feeder. HP Color LaserJet 5500hdn comes standard with two options 500-sheet feeders. The HP Color LaserJet 5550hdn comes standard with three optional 500-sheet feeders. The maximum number of options 500-sheet feeders that can be installed on HP Color LaserJet 5500 models is two. The maximum number of optional 500-sheet feeders that can be installed on HP Color LaserJet 5550 models is three.
2. Use the guide pins on the 500-sheet paper feeder to align the printer as you lower it onto
the paper feeder. The HP Color LaserJet 5500 model is shown.
NOTE
NOTE
There are a maximum of two optional Trays and four pegs for the HP Color LaserJet 5500 models.
The HP Color LaserJet 5550 model is shown above.
A maximum of three trays and three pegs for HP Color LaserJet 5550 models.
3. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 67
4. If you are installing another 500-sheet paper feeder, align the second paper feeder with
the guide pins on the first paper feeder.
NOTE
WARNING!
NOTE
If you already have one optional 500-sheet paper feeder and you are adding a second one, you will need to unplug the printer, and detach the printer from the first 500-sheet paper feeder to install the second one.
Use caution when stacking the 500-sheet paper feeders and the printer. Avoid tipping.
5. Insert an attachment screw into each of the four alignment holes. Using your fingers or a
coin, tighten the screws to attach the printer to the optional 500-sheet feeder.
This is true for each optional 500-sheet feeder and/or printer stand.
68 Chapter 3 Installation and configuration ENWW
6. Gently lower the printer onto the optional 500-sheet feeder.
CAUTION
NOTE
Avoid bending the guide pins while lowering the printer.
The above graphic represents the HP Color LaserJet 5500/5550dtn model. The HP Color LaserJet 5500hdn has two optional 500-sheet stackable feeders and the HP Color LaserJet 5550hdn has three optional 500-sheet stackable feeders.

Installing optional printer stand (HP Color LaserJet 5500 series printers)

1. Place the printer stand in the prepared location.
CAUTION
The prepared location must be level, sturdy, and must support all four corners of the printer stand.
2. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 69
3. Use the guide pins on the printer stand to align the 500-sheet paper feeder as you lower
it onto the printer stand.
4. Insert an attachment screw into each of the four alignment holes. Using your fingers or a
coin, tighten the screws to attach the printer to the 500-sheet paper feeder.
NOTE
CAUTION
NOTE
This is true for each device sheet feeder and/or a printer stand.
5. Gently lower the printer onto the 500-sheet paper feeder.
Avoid bending the guide pins while lowering the printer.
The above graphic represents the HP Color LaserJet 5500hdn model. The HP Color LaserJet 5550hdn has three 500-sheet stackable sheet feeders.

Installing a new overlay (HP Color LaserJet 5500 models)

Some printer models are shipped without the control panel overlay installed or you might prefer using a different overlay from the one that is installed. Overlays are available for several languages. If you are setting up a printer for a language other than English, follow this procedure.
1. Open the top cover. Use a small flat-blade screw driver to release the locking tabs on
either side of the control-panel overlay, and then remove the overlay.
70 Chapter 3 Installation and configuration ENWW
2. Position the new overlay over the top of the control panel. Insert the left tab of the
overlay into the slot on the printer face. Line up the tab on the right side of the overlay with the slot on the right side of the control panel. Set the overlay in place by pushing down on the overlay near the blue button.
Control panel and overlay for HP Color LaserJet 5500 models only
3. Press
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
10. Press
language choice.
to open the MENUS.
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlightLANGUAGE.
to select LANGUAGE.
to highlight the desired language, and then press to select and save the

Installing a new control panel label (HP Color LaserJet 5550 models)

Some printer models are shipped without the control panel labels installed or you might prefer to use a different label than the one that is installed. Labels are available for several languages. If you are setting up a printer for a language other than English, follow this procedure.
1. Remove the backing from the adhesive side of the label.
2. Position the new label over the top of the control panel.
3. Press the label firmly onto the control panel.
NOTE
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 71
When applying the label, start at the center and press the label into place towards the edges of the control panel.
4. Plug the AC power cord into the printer.
5. Plug the power cord into the outlet.
6. Turn the printer on.
7. Change the language display if necessary.
72 Chapter 3 Installation and configuration ENWW
8. Insert the CD ROM into the proper drive to install the software.
9. Press M
10. Press
11. Press
12. Press
13. Press
14. Press
15. Press
16. Press
language choice.
ENU
to open the MENUS'.
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlight LANGUAGE.
to select LANGUAGE.
to highlight the desired language, and then press to select and save the

Testing the printer operation

Print a configuration page to ensure the printer is working properly.
1. Press
enter the MENUS.
2. Press
3. Press
4. Press
(HP Color LaserJet 5500 models) or M
to highlight INFORMATION.
to select INFORMATION.
to highlight PRINT CONFIGURATION.
ENU
(HP Color LaserJet 5550 models) to
5. Press
to print the configuration page.

Using PowerSave

The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 1 HOUR, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES.
NOTE
ENWW Installing print cartridges for HP Color LaserJet 5500 series printers 73
The printer display dims when the printer is in PowerSave mode. PowerSave mode does not affect printer warm-up time.
To set PowerSave Time
1. Press (HP Color LaserJet 5500 models) or M
enter the MENUS.
2. Press
3. Press
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
10. Press P
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlight POWERSAVE TIME.
to select POWERSAVE TIME.
or to select the appropriate time period.
to set the time period.
AUSE/RESUME
(HP Color LaserJet 5500 models) or M
models).
To disable/enable PowerSave
1. Press (HP Color LaserJet 5500 models) or M
enter the MENUS.
2. Press
3. Press
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
ENU
(HP Color LaserJet 5550 models) to
ENU
(HP Color LaserJet 5550
ENU
(HP Color LaserJet 5550 models) to
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
to highlight RESETS.
to select RESETS.
to highlight POWERSAVE.
to select POWERSAVE.
or to select ON.
to set the selection.
10. Press the P
5550 models) button.
AUSE/RESUME
(HP Color LaserJet 5500 models) or M
ENU
(HP Color LaserJet
74 Chapter 3 Installation and configuration ENWW

Connecting to a computer

The HP Color LaserJet 5550 series printer supports network and parallel connections at the same time.

Parallel connections

NOTE
Figure 3-4.
HP Color LaserJet 5550 models: You cannot use the parallel connection and the USB
connection at the same time.
To establish a parallel connection, connect the printer to the computer by using a bidirectional parallel cable (IEEE-1284-C). Plug that connector into the printer's parallel port. The cable can be a maximum of 10 meters (30 feet) long.
When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port.
Parallel port connection (HP Color LaserJet 5500 models)
Figure 3-5.
NOTE
ENWW Connecting to a computer 75
Parallel port connection (HP Color LaserJet 5550 models)
To use the enhanced capabilities of the bidirectional parallel interface, ensure that the most recent printer driver is installed. These enhanced capabilities include bidirectional communication between the computer and printer, faster transfer of data, and automatic configuration of printer drivers.

USB configuration (HP Color LaserJet 5550 models)

This printer supports a USB 1.1 connection. The port is located on the back of the printer, as shown in
The network USB can be used at the same time.
Figure 3-6. USB connection. You must use an A-to-B type USB cable.
NOTE
Figure 3-6.
USB support is not available for computers running Windows 95 or Windows NT 4.0. You cannot use the parallel connection and the USB connection at the same time.
USB connection
1 USB connector 2 USB port
Auxiliary connection configuration (HP Color LaserJet 5550
Figure 3-7.
models)
This printer supports an auxiliary connection for paper handling input devices. The port is located on the back of the printer, as shown in the auxiliary connection.
Auxiliary connection
1 Auxiliary connection port
76 Chapter 3 Installation and configuration ENWW

Network connections

You may connect the printer to a network in several ways.
Direct to network
Connect one end of the network cable to the RJ-45 port. Connect the other end to the network.
Figure 3-8.
Figure 3-9.
Direct to network connection
Network print server
Connect one end of a network cable into the server. Connect the other end to the network. Connect one end of another network cable to the printer and the other end to the network.
Network print server connection
ENWW Connecting to a computer 77
Peer to peer (direct to network)
Connect one end of a network cable to your computer. Connect the other end to the network. Connect one end of another network cable to the printer and the other end to the network.
Figure 3-10.
Figure 3-11.
Peer to peer connection (direct to network)
Peer to peer (parallel)
Connect two or more computers to the network hub using network cables. Connect one end of a parallel cable to the printer. Connect the other end to a computer.
Peer to peer connection (parallel)
78 Chapter 3 Installation and configuration ENWW
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