Hp 5550, 5500 User Manual
HP color LaserJet
5500/5550 Printers
Service
HP Color LaserJet 5500/5550 Printers
Service Manual
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: Q3713-90965
Edition 1, 1/2005
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Table of contents
1 Printer description
Model Configurations ................................................................................................................3
The HP Color LaserJet 5500 series printer ........................................................................3
Performance, memory, and other printer features ....................................................................6
Identification ..............................................................................................................................9
Model and serial numbers ..................................................................................................9
HP Color LaserJet 5500 models ......................................................................................11
HP Color LaserJet 5550 models ......................................................................................12
Printer specifications ...............................................................................................................13
Supply storage requirements (HP Color LaserJet 5500 series) ......................................15
Product information .................................................................................................................16
Product information ..........................................................................................................16
Electrical specifications (HP Color LaserJet 5500 models) .............................................16
Electrical specifications (HP Color LaserJet 5550 models) .............................................17
Media requirements ................................................................................................................19
Selecting print media ........................................................................................................19
Media specifications .........................................................................................................19
Supported media weights and sizes (HP Color LaserJet 5500 models) ..........................19
Supported paper weights and sizes (HP Color LaserJet 5550 models) ..........................22
Media specifications for 2-sided (duplex) printing ............................................................25
Media to avoid ..................................................................................................................25
Media that may cause damage to the printer ...................................................................26
Printing on special media .................................................................................................26
Transparencies .................................................................................................................2 6
Printing on transparencies ................................................................................................26
Glossy paper .....................................................................................................................27
Colored paper ...................................................................................................................27
Heavy paper .....................................................................................................................27
Printing images (HP Color LaserJet 5550 models) ..........................................................28
Envelopes .........................................................................................................................28
Labels ...............................................................................................................................29
HP LaserJet Tough paper ................................................................................................29
Preprinted forms and letterhead ......................................................................................29
Recycled paper .................................................................................................................30
Weight equivalence table .................................................................................................30
Hewlett-Packard warranty statement ......................................................................................32
Limited warranty for print cartridge life ....................................................................................33
HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image
Transfer Kit Limited Warranty Statement ............................................................................34
Declaration of Conformity ........................................................................................................35
Safety information ...................................................................................................................37
Laser safety statement .....................................................................................................37
Canadian DOC regulations ...............................................................................................37
EMI statement (Korea) .....................................................................................................38
VCCI statement (Japan) ...................................................................................................38
Laser Statement for Finland .............................................................................................39
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Toner safety ............................................................................................................................40
2 Service approach
Chapter contents .....................................................................................................................41
Service approach ....................................................................................................................42
Parts and supplies ...................................................................................................................43
Ordering parts ...................................................................................................................43
By phone: ..........................................................................................................................43
By mail: .............................................................................................................................43
Ordering supplies ..............................................................................................................43
Ordering parts, supplies, and accessories over the Internet ............................................43
Ordering directly through the embedded Web server (for printers with network
connections) ..................................................................................................................43
Ordering directly through the HP Toolbox software (HP Color LaserJet 5550
model only) ....................................................................................................................4 4
Exchange program ...........................................................................................................44
Supplies ............................................................................................................................44
World Wide Web ...............................................................................................................44
HP service parts information compact disc ......................................................................45
HP support assistant compact disc ..................................................................................45
Customer care reseller sales and service support center ................................................45
HP service agreements ....................................................................................................45
Other areas .......................................................................................................................45
HP customer care .............................................................................................................45
Ordering related documentation and software .................................................................46
HP maintenance agreements .................................................................................................48
On-site service agreements ..............................................................................................48
Priority on-site service ......................................................................................................48
Next-day on-site service ...................................................................................................48
Weekly (volume) on-site service ......................................................................................48
3 Installation and configuration
Site requirements ....................................................................................................................51
Space requirements ................................................................................................................52
500-sheet paper feeder dimensions .................................................................................52
Printer stand dimensions ..................................................................................................52
Unpack the printer ...................................................................................................................53
Package contents .............................................................................................................53
Unpacking the HP Color LaserJet 5500 series printer (for base models 5500n
and 5500dn) ..................................................................................................................54
Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models .......................58
Installing print cartridges for HP Color LaserJet 5500 series printers ....................................62
Installing print cartridges (HP Color LaserJet 5500 series models) .................................62
Installing paper trays (HP Color LaserJet 5500 series printers) ......................................64
Installing accessories (HP Color LaserJet 5500 series printers) .....................................66
Installing optional printer stand (HP Color LaserJet 5500 series printers) .......................69
Installing a new overlay (HP Color LaserJet 5500 models) .............................................70
Installing a new control panel label (HP Color LaserJet 5550 models) ...........................71
Testing the printer operation .............................................................................................73
Using PowerSave .............................................................................................................73
Connecting to a computer .......................................................................................................7 5
Parallel connections .........................................................................................................75
USB configuration (HP Color LaserJet 5550 models) ......................................................76
Auxiliary connection configuration (HP Color LaserJet 5550 models) .............................76
Network connections ........................................................................................................77
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Enhanced I/O (EIO) configuration ...........................................................................................79
HP Jetdirect print servers .................................................................................................79
Available enhanced I/O interfaces ....................................................................................79
NetWare networks ............................................................................................................79
Windows and Windows NT networks ...............................................................................80
AppleTalk networks ..........................................................................................................80
LocalTalk configuration .....................................................................................................80
LocalTalk network configuration .......................................................................................80
UNIX/Linux networks ........................................................................................................80
Wireless printing ......................................................................................................................81
IEEE 802.11b standard ....................................................................................................81
Bluetooth ...........................................................................................................................81
Printer drivers ..........................................................................................................................82
Available drivers ...............................................................................................................82
Additional drivers ..............................................................................................................83
Select the right printer driver for your needs ....................................................................83
Printer driver Help .............................................................................................................84
Software for Macintosh computers .........................................................................................85
PPDs .................................................................................................................................85
HP LaserJet Utility ............................................................................................................85
Installing the printing system software ....................................................................................86
Installing Windows printing system software for direct connections ................................86
Installing Windows printing system software for networks ...............................................87
To set up Windows-sharing to use the printer on a network ............................................87
Installing Macintosh printing system software for networks .............................................88
Installing Macintosh printing system software for direct connections (USB,
HP Color LaserJet 5550 models) ..................................................................................89
Installing the software after the parallel or USB cable has been connected ....................90
Network configuration .............................................................................................................92
Configuring Novell NetWare frame type parameters .......................................................92
HP Web Jetadmin .............................................................................................................93
UNIX .................................................................................................................................93
Utilities ..............................................................................................................................93
Embedded Web server .....................................................................................................94
Configuring TCP/IP parameters .......................................................................................96
Setting network security on the printer .................................................................................102
Locking the control panel ................................................................................................102
Using an ASCII PJL escape sequence to set network security .....................................103
4 Printer maintenance
Cleaning the printer and accessories ..................................................................................106
Cleaning spilled toner .....................................................................................................106
Vacuum specifications ....................................................................................................106
Periodic cleaning ...................................................................................................................108
Cleaning the static discharge comb ...............................................................................108
Cleaning the OHT sensor ...............................................................................................109
Approximate replacement intervals for supply items ............................................................111
ETB life under different circumstances ...........................................................................113
Locating supplies ..................................................................................................................114
Replacing supply items .........................................................................................................115
Changing print cartridges ...............................................................................................115
Replacing the transfer unit (ETB) ...................................................................................117
Replacing the transfer unit when it is not at end of life ..................................................118
Replacing the fuser .........................................................................................................119
Replacing the fuser when it is not at end of life ..............................................................120
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Printer memory (HP Color LaserJet 5500 models) ...............................................................122
To print a configuration page ..........................................................................................122
Installing memory and font DIMMs (for HP Color LaserJet 5500 models) .....................122
Installing DDR memory DIMMs (for HP Color LaserJet 5550 models) ..........................125
Enabling memory (HP Color LaserJet 5500 models) .....................................................128
Enabling the language font DIMM (HP Color LaserJet 5550 models) ...........................128
Enabling the language font DIMM (HP Color LaserJet 5500 models) ...........................129
Checking DIMM installation (HP Color LaserJet 5500 models) .....................................129
Installing an HP Jetdirect print server card ....................................................................129
5 Theory of operation
Basic operation .....................................................................................................................135
Operation sequence .......................................................................................................135
Engine control system ...........................................................................................................137
DC controller circuit ........................................................................................................137
Motors and fans ..............................................................................................................139
Fuser power supply circuit ..............................................................................................141
Heater temperature control .............................................................................................142
Heater temperature control (HP Color LaserJet 5550 models) ......................................143
Failure detection (HP Color LaserJet 5550 models) ......................................................144
High-voltage power supply .............................................................................................144
Low-voltage power supply ..............................................................................................145
Formatter system ............................................................................................................146
PowerSave .....................................................................................................................146
Input/Output ....................................................................................................................147
Printer memory ...............................................................................................................148
Read-only memory .........................................................................................................148
Random-access memory ................................................................................................148
Firmware DIMM (HP Color LaserJet 5500 models) .......................................................148
Firmware compact flash (HP Color LaserJet 5550 models) ..........................................148
Nonvolatile memory ........................................................................................................148
PJL overview ..................................................................................................................149
PML .................................................................................................................................149
Control panel ..................................................................................................................149
Laser/scanner system ...........................................................................................................150
Scanner motor control ....................................................................................................151
Image formation system ........................................................................................................152
Image formation process ................................................................................................153
Print cartridges ................................................................................................................155
Toner level detection ......................................................................................................156
Electrostatic transfer/transport belt (ETB) unit ...............................................................160
Electrostatic latent image formation block ......................................................................161
Development block .........................................................................................................163
Transfer block .................................................................................................................164
Fusing block ....................................................................................................................165
Fuser motor speed control ..............................................................................................166
Cleaning block ................................................................................................................166
Calibration and cleaning .................................................................................................167
Color plane registration calibration .................................................................................171
Drum phase calibration ...................................................................................................172
Image stabilization control ..............................................................................................172
Pickup/feed system ...............................................................................................................175
Pickup/feed unit ..............................................................................................................178
Fuser/delivery unit ..........................................................................................................185
Duplex feed unit ..............................................................................................................186
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500-sheet paper feeder .........................................................................................................187
Pickup and feed operations ............................................................................................187
6 Removal and replacement
Introduction ............................................................................................................................191
Removal and replacement strategy ................................................................................191
Repair notices .................................................................................................................191
Caution regarding electrostatic discharge (ESD) ...........................................................191
Required tools .................................................................................................................191
Types of screws ..............................................................................................................192
Supplies .................................................................................................................................194
Print cartridges and ETB ................................................................................................194
Covers and external components .........................................................................................196
Rear cover ......................................................................................................................196
Top cover ........................................................................................................................196
Rear top cover ................................................................................................................197
Left cover ........................................................................................................................198
Right cover ......................................................................................................................199
Reinstallation tip .............................................................................................................200
Multi-purpose tray (Tray 1) .............................................................................................200
Front cover ......................................................................................................................201
Control panel ..................................................................................................................202
Cassette cover ................................................................................................................204
Internal components (front) ...................................................................................................205
Paper pickup unit ............................................................................................................205
Cassette sensor PCB .....................................................................................................206
Multi-purpose tray sensor PCB ......................................................................................206
Paper pickup drive unit .................................................................................................207
Lifter drive unit ..............................................................................................................208
Cassette (Tray 2) paper pickup and feed rollers ............................................................210
Solenoid and clutch ........................................................................................................211
Cassette separation roller .............................................................................................212
Multi-purpose tray pickup roller ......................................................................................213
Multi-purpose tray separation pad .................................................................................214
Color registration detection unit ......................................................................................214
Internal components (left side) ..............................................................................................216
DC controller shield ........................................................................................................216
Environment sensor (HP Color LaserJet 5550 models) .................................................216
Memory tag antenna PCBs ............................................................................................217
E-label memory controller PCB ......................................................................................223
DC controller PCB ..........................................................................................................224
Cassette paper size detection switches .........................................................................225
Power supply fan ............................................................................................................226
Internal components (rear) ....................................................................................................228
Formatter ........................................................................................................................228
Low-voltage power supply ..............................................................................................229
Formatter case ................................................................................................................231
Laser/scanner units ........................................................................................................233
Internal components (right side) ...........................................................................................239
High-voltage power supply PCB .....................................................................................239
Toner level detection PCB ..............................................................................................240
High-voltage contact blocks ............................................................................................241
Door switch .....................................................................................................................242
Internal components (top) .....................................................................................................244
Discharging PCB ............................................................................................................244
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Fuser power supply PCB ................................................................................................245
Fuser drive unit ...............................................................................................................246
Fuser inlet paper sensor .................................................................................................249
Fuser delivery sensor and output bin full sensor ............................................................250
Static discharge comb ....................................................................................................252
Formatter fan ..................................................................................................................253
Cartridge fan ...................................................................................................................253
Optional 500-sheet paper feeder ..........................................................................................255
Paper feeder left cover ...................................................................................................255
Paper feeder right cover .................................................................................................256
Paper feeder pickup and feed rollers .............................................................................257
Paper feeder separation roller ........................................................................................257
Paper feeder pickup unit .................................................................................................257
Paper feeder lifter drive unit .........................................................................................259
Paper feeder length and width detection switches .......................................................260
Paper feeder pickup clutch .............................................................................................261
Paper feeder PCB ..........................................................................................................262
7 Troubleshooting
Introduction ............................................................................................................................266
Troubleshooting process .......................................................................................................267
Pre-troubleshooting checklist .........................................................................................267
Troubleshooting flowchart ..............................................................................................268
Troubleshooting flowchart (continued) ...........................................................................270
Troubleshooting power-on ..............................................................................................270
Printer error troubleshooting .................................................................................................272
Status messages ............................................................................................................272
Warning messages .........................................................................................................272
Error messages ..............................................................................................................272
Critical error messages ...................................................................................................272
Alphabetical printer messages ..............................................................................................273
Numerical printer messages .................................................................................................302
Replacement parts configuration (HP Color LaserJet 5550 models) ...................................341
Both the formatter and DC controller ..............................................................................341
Formatter (new or previously installed in another printer) ..............................................341
DC controller (new or previously installed in another printer) ........................................342
Paper path troubleshooting ...................................................................................................343
Jams ...............................................................................................................................343
Jam locations ..................................................................................................................343
Jam locations by error message ....................................................................................343
Jam recovery ..................................................................................................................345
Avoiding paper jams .......................................................................................................346
Persistent jams ...............................................................................................................347
Basic troubleshooting for paper jams .............................................................................347
Data collection ................................................................................................................347
General paper path troubleshooting ...............................................................................348
Paper path checklist .......................................................................................................348
Paper transport troubleshooting ............................................................................................354
Paper is wrinkled or folded .............................................................................................354
Image formation troubleshooting ..........................................................................................356
Print quality problems associated with media ................................................................356
Overhead transparency defects .....................................................................................356
Print quality problems associated with the environment ................................................357
Print quality problems associated with jams ..................................................................357
Print quality troubleshooting pages ................................................................................357
viii ENWW
Understanding color variations .......................................................................................358
Print quality defect chart ........................................................................................................363
Image defects ........................................................................................................................369
Light image .....................................................................................................................370
Light color .......................................................................................................................370
Dark image .....................................................................................................................371
Dark color .......................................................................................................................372
Completely blank image .................................................................................................372
All black or solid color .....................................................................................................372
Dots in vertical lines ........................................................................................................373
Dirt on back of paper ......................................................................................................373
Dirt on front of paper .......................................................................................................374
Vertical lines ...................................................................................................................374
White vertical lines ..........................................................................................................375
Horizontal lines ...............................................................................................................375
White horizontal lines .....................................................................................................376
Missing color ...................................................................................................................376
Blank spots .....................................................................................................................377
Poor fusing ......................................................................................................................377
Distortion or blurring .......................................................................................................378
Smearing ........................................................................................................................378
Misplaced image .............................................................................................................379
Repetitive defects troubleshooting ........................................................................................380
Interface troubleshooting ......................................................................................................383
Communications checks .................................................................................................383
EIO troubleshooting ........................................................................................................383
AUTOEXEC.BAT standard configurations .....................................................................383
Printer Job Language (PJL) commands ........................................................................384
Control panel troubleshooting ...............................................................................................387
Printing a menu map ......................................................................................................387
Information menu ............................................................................................................388
Paper handling menu .....................................................................................................389
Configure device menu ...................................................................................................389
Printing menu ..................................................................................................................390
Print quality menu ...........................................................................................................393
System setup menu ........................................................................................................395
I/O menu .........................................................................................................................401
Resets menu ...................................................................................................................402
Diagnostics menu ...........................................................................................................402
Service menu ..................................................................................................................404
Tools for troubleshooting ......................................................................................................406
Embedded Web server ...................................................................................................406
To access the embedded Web server ............................................................................406
Information tab ................................................................................................................407
Settings tab .....................................................................................................................407
Networking tab ................................................................................................................408
Other links .......................................................................................................................408
Using the HP Toolbox (HP Color LaserJet 5550 models) ..............................................408
Printer Status and Alerts software ..................................................................................411
To choose which status messages appear ....................................................................412
To view status messages and information .....................................................................412
Printer configuration page ..............................................................................................412
Supplies status page ......................................................................................................414
Usage page ....................................................................................................................415
Event log .........................................................................................................................417
Print the file directory page ...................................................................................................418
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Print the PCL font list page ...................................................................................................419
Print the PS font list page .....................................................................................................420
Print the RGB samples page (HP Color LaserJet 5550 models) .........................................421
Print the CMYK samples page (HP Color LaserJet 5550 models) .......................................422
Diagnostics ............................................................................................................................423
LED diagnostics ..............................................................................................................423
Engine diagnostics .........................................................................................................425
Diagnostics from the control panel .................................................................................426
Test pages .............................................................................................................................439
Engine test page .............................................................................................................439
Formatter test page ........................................................................................................439
Engine resets ........................................................................................................................440
Cold reset .......................................................................................................................440
NVRAM initialization .......................................................................................................440
Hard disk initialization .....................................................................................................441
Calibration bypass ..........................................................................................................441
Calibrate now (HP Color LaserJet 5500 models only) ...................................................442
Full calibrate now (HP Color LaserJet 5550 models) ...........................................................443
Quick calibrate now (HP Color LaserJet 5550 models) ........................................................444
Service menu ........................................................................................................................445
Accessing the Service menu ..........................................................................................445
Clear event log ................................................................................................................445
Total page count .............................................................................................................445
Transfer kit count ............................................................................................................445
Fuser kit count ................................................................................................................445
Serial number .................................................................................................................445
Service ID .......................................................................................................................446
Cold reset paper .............................................................................................................447
Diagrams ...............................................................................................................................448
Main parts .......................................................................................................................448
Switches .........................................................................................................................450
Solenoid and clutch ........................................................................................................451
Motors and fans ..............................................................................................................452
PCBs ...............................................................................................................................453
DC controller PCB ..........................................................................................................454
Connectors .....................................................................................................................455
500-sheet paper feeder connectors ...............................................................................458
General circuit diagram ..................................................................................................459
500-sheet paper feeder circuit diagram ..........................................................................460
8 Parts and diagrams
Introduction ............................................................................................................................462
Ordering parts .......................................................................................................................463
Supplies and accessories ...............................................................................................463
Common fasteners .........................................................................................................468
Illustrations and parts lists (printer) .......................................................................................470
Illustrations and parts lists (500-sheet paper feeder) ...........................................................520
Alphabetical parts list.............................................................................................................534
Numerical parts list.................................................................................................................543
Index
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List of tables
Table 1-1. Model configurations .........................................................................................3
Table 1-2. Features ............................................................................................................6
Table 1-3. Model names and numbers ............................................................................10
Table 1-4. Physical dimensions (HP Color LaserJet 5500 models) .................................13
Table 1-5. Physical dimensions (HP Color LaserJet 5550 models) .................................13
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) ...................................13
Table 1-7. Acoustic emissions (HP Color LaserJet 5550 models) ...................................14
Table 1-8. Power Consumption (average in watts) (HP Color LaserJet 5500
models) ............................................................................................................14
Table 1-9. Power Consumption (average in watts) (HP Color LaserJet 5550
models) ............................................................................................................15
Table 1-10. Supply storage requirements ..........................................................................15
Table 1-11. Printer functions ..............................................................................................16
Table 1-12. Electrical specifications and requirements ......................................................16
Table 1-13. Power consumption .........................................................................................16
Table 1-14. Electrical specifications and requirements ......................................................17
Table 1-15. Power consumption .........................................................................................18
Table 1-16. Operating environment specifications .............................................................18
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications ...........................19
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications ............................21
Table 1-19. Tray 1 paper sizes and types ..........................................................................22
Table 1-20. Tray 2 and optional Trays 3, 4, and 5 (5550 model only) paper sizes
and types .........................................................................................................24
Table 1-21.
Table 1-22. Printing on transparencies ..............................................................................26
Table 1-23. Paper specifications ........................................................................................27
Table 1-24. Weight equivalence table ................................................................................30
Table 2-1. Printer repair normally begins by using the printer’s internal
Table 2-2. Related documentation and software .............................................................46
Table 3-1. Available printer drivers ...................................................................................83
Table 3-2. Components and utilities .................................................................................96
Table 3-3. Printer security levels ...................................................................................102
Table 4-1. Cleaning the printer ......................................................................................106
Table 4-2. Approximate replacement intervals for supply items ....................................111
Table 5-1. Basic operation sequence .............................................................................136
Table 5-2. Function of motors and fans .........................................................................140
Table 5-3. Calibration timing and duration .....................................................................167
Table 5-4. Cleaning timing and duration ........................................................................168
Table 5-5. Cassette paper size detection/cassette detection ........................................179
Table 5-6. Feed speed according to media ....................................................................184
Table 6-1. Types of screws ............................................................................................192
Table 6-2. Approximate replacement intervals for supply items ....................................194
Table 7-1. Pre-troubleshooting checklist ........................................................................267
Table 7-2. Alphabetical printer messages (HP Color LaserJet 5500 models) ...............273
Table 7-3. Alphabetical printer messages (HP Color LaserJet 5550 models) ...............287
Automatic two-sided printing (duplexing)
diagnostics and the three-step process below. ...............................................42
1
.......................................................25
ENWW xi
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) ..................302
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) ..................321
Table 7-6. Error messages and associated jam locations .............................................344
Table 7-7. Common causes of paper jams ....................................................................346
Table 7-8. Jams in Tray 1 ...............................................................................................349
Table 7-9. Jams in Tray 2 ...............................................................................................350
Table 7-10. Jams in Tray 3, Tray 4, or Tray 5 (HP Color LaserJet 5550 models only) ...350
Table 7-11. Jams in the paper path ..................................................................................351
Table 7-12. Jams in the top cover ....................................................................................352
Table 7-13. Jams in the duplex path ................................................................................353
Table 7-14. Multiple pages are fed ...................................................................................354
Table 7-15. Causes for wrinkled or folded paper (part one, paper path entrance) ..........354
Table 7-16. Causes for wrinkled or folded paper (part two, paper path exit) ...................355
Table 7-17. Paper is skewed ............................................................................................355
Table 7-18. Image defects ................................................................................................369
Table 7-19. Causes for light images .................................................................................370
Table 7-20. Causes for one color printing light ................................................................370
Table 7-21. Causes for dark images ................................................................................371
Table 7-22. Causes for one color printing dark ................................................................372
Table 7-23. Causes for a completely blank image ...........................................................372
Table 7-24. Causes for an all black or solid colored image .............................................372
Table 7-25. Causes for vertical lines of white dots ..........................................................373
Table 7-26. Causes for dirt on the back of the paper .......................................................373
Table 7-27. Causes for dirt on the front of the paper .......................................................374
Table 7-28. Causes for vertical lines ................................................................................374
Table 7-29. Causes for white vertical lines ......................................................................375
Table 7-30. Causes for horizontal lines ............................................................................375
Table 7-31. Causes for white horizontal lines ..................................................................376
Table 7-32. Causes for a missing color ............................................................................376
Table 7-33. Causes for blank spots ..................................................................................377
Table 7-34. Causes for poor fusing ..................................................................................377
Table 7-35. Causes for distortion or blurring ....................................................................378
Table 7-36. Causes for smearing .....................................................................................378
Table 7-37. Causes for a misplaced image ......................................................................379
Table 7-38. Repetitive defect spacing ..............................................................................380
Table 7-39. Communications check .................................................................................383
Table 7-40. Information menu descriptions ......................................................................388
Table 7-41. Printing menu values and descriptions .........................................................390
Table 7-42. Print quality submenu ....................................................................................393
Table 7-43. System setup submenu .................................................................................395
Table 7-44. I/O submenu ..................................................................................................401
Table 7-45. Resets submenu ...........................................................................................402
Table 7-46. Diagnostics menu ..........................................................................................402
Table 7-47. Service menu ................................................................................................404
Table 7-48. Sensor test letter codes ................................................................................430
Table 7-49. Tray 2 paper size codes ................................................................................431
Table 7-50. Sensors .........................................................................................................436
Table 7-51. Sensors .........................................................................................................436
Table 7-52. Motors and fans ............................................................................................452
Table 8-1. Supplies and accessories .............................................................................463
Table 8-2. Common fasteners ........................................................................................468
Table 8-3. PCB locations ................................................................................................473
Table 8-4. External covers and panels (1 of 2) ..............................................................475
Table 8-5. External covers and panels (2 of 2) ..............................................................477
Table 8-6. Internal components (1 of 9) .........................................................................479
Table 8-7. Internal components (2 of 9) .........................................................................481
xii ENWW
Table 8-8. Internal components (3 of 9) .........................................................................483
Table 8-9. Internal components (4 of 9) .........................................................................485
Table 8-10. Internal components (5 of 9) .........................................................................487
Table 8-11. Internal components (6 of 9) .........................................................................489
Table 8-12. Internal components (7 of 9) .........................................................................491
Table 8-13. Internal components (8 of 9) .........................................................................493
Table 8-14. Internal components (9 of 9) .........................................................................495
Table 8-15. Paper pickup drive assembly ........................................................................497
Table 8-16. Drum drive assembly ....................................................................................499
Table 8-17. Disengaging drive assembly .........................................................................501
Table 8-18. Fuser drive assembly ....................................................................................503
Table 8-19. Cassette ........................................................................................................505
Table 8-20. Paper pickup assembly (1 of 2) ....................................................................509
Table 8-21. ETB assembly ...............................................................................................513
Table 8-22. Fuser assembly .............................................................................................517
Table 8-23. 500-sheet paper feeder assemblies ..............................................................521
Table 8-24. 500-sheet paper feeder internal components ...............................................523
Table 8-25. 500-sheet paper feeder cassette ..................................................................527
Table 8-26. 500-sheet paper feeder lifter drive assembly ................................................531
Table 8-27. 500-sheet paper feeder paper pickup assembly ...........................................533
Table 8-28. Alphabetical parts list.....................................................................................534
Table 8-29. Numerical parts list.........................................................................................543
ENWW xiii
xiv ENWW
List of figures
Figure 1-1. Model and serial number information ................................................................9
Figure 1-2. Sample label ....................................................................................................10
Figure 1-3. Front view, HP Color LaserJet 5500 models ..................................................11
Figure 1-4. Back view, HP Color LaserJet 5500 models ...................................................11
Figure 1-5. Front view, HP Color LaserJet 5550 models ..................................................12
Figure 1-6. Back view, HP Color LaserJet 5550 models ...................................................12
Figure 1-7. EMI statement for Korea .................................................................................38
Figure 1-8. VCCI statement for Japan ...............................................................................38
Figure 3-1. Space requirements (printer only) ...................................................................52
Figure 3-2. Package contents for HP Color LaserJet 5500, 5500n, and 5500dn .............53
Figure 3-3. Package contents for HP Color LaserJet 5550, 5550n, and 5550dn .............54
Figure 3-4. Parallel port connection (HP Color LaserJet 5500 models) ............................75
Figure 3-5. Parallel port connection (HP Color LaserJet 5550 models) ............................75
Figure 3-6. USB connection ..............................................................................................76
Figure 3-7. Auxiliary connection ........................................................................................76
Figure 3-8. Direct to network connection ...........................................................................77
Figure 3-9. Network print server connection .....................................................................77
Figure 3-10. Peer to peer connection (direct to network) ....................................................78
Figure 3-11. Peer to peer connection (parallel) ...................................................................78
Figure 4-1. ETB total page count according to average job length .................................113
Figure 4-2. Location of supplies ......................................................................................114
Figure 5-1. Basic system operation .................................................................................135
Figure 5-2. Engine control system ...................................................................................137
Figure 5-3. DC controller circuit .......................................................................................138
Figure 5-4. Motors and fans ............................................................................................140
Figure 5-5. Fuser power supply circuit ............................................................................141
Figure 5-6. Heater temperature control circuit .................................................................142
Figure 5-7. High-voltage power supply circuit .................................................................144
Figure 5-8. Low-voltage power supply circuit ..................................................................145
Figure 5-9. Formatter system ..........................................................................................146
Figure 5-10. Laser/scanner system ...................................................................................150
Figure 5-11. Scanner motor control circuit ........................................................................151
Figure 5-12. Image formation system ................................................................................152
Figure 5-13. Image formation process ...............................................................................154
Figure 5-14. Print cartridge ................................................................................................155
Figure 5-15. Memory tag ...................................................................................................156
Figure 5-16. Toner level detection .....................................................................................158
Figure 5-17. Developing cylinder disengaging ..................................................................159
Figure 5-18. ETB unit .........................................................................................................160
Figure 5-19. Primary exposure ..........................................................................................161
Figure 5-20. Primary charging ...........................................................................................162
Figure 5-21. Laser beam exposure ...................................................................................162
Figure 5-22. Development block ........................................................................................163
Figure 5-23. Attaching the paper to the ETB .....................................................................164
Figure 5-24. Toner transfer ................................................................................................165
Figure 5-25. Separation .....................................................................................................165
ENWW xv
Figure 5-26. Fusing ............................................................................................................166
Figure 5-27. ETB cleaning .................................................................................................169
Figure 5-28. Drum cleaning ...............................................................................................170
Figure 5-29. Primary charging roller and toner charging roller cleaning ...........................171
Figure 5-30. Color registration calibration .........................................................................172
Figure 5-31. Image density detection ................................................................................174
Figure 5-32. Custom/Standard paper size switch in cassette ...........................................175
Figure 5-33. Pickup/feed system .......................................................................................176
Figure 5-34. Pickup/feed system .......................................................................................177
Figure 5-35. Cassette pickup operation ............................................................................179
Figure 5-36. Paper size detection switches .......................................................................180
Figure 5-37. Paper lifting operation ...................................................................................181
Figure 5-38. Multiple-feed prevention ................................................................................182
Figure 5-39. Overhead transparency detection .................................................................183
Figure 5-40. Horizontal registration adjustment ................................................................184
Figure 5-41. Duplex switch back .......................................................................................186
Figure 5-42. Additional 500-sheet paper feeder ................................................................187
Figure 5-43. 500-sheet paper feeder pickup and feed operation ......................................188
Figure 6-1. Phillips and Posidriv screwdriver comparison ...............................................192
Figure 6-2. ETB supports and pressure gears ................................................................195
Figure 6-3. Removing and replacing the rear cover ........................................................196
Figure 6-4. Removing and replacing the top cover .........................................................197
Figure 6-5. Removing and replacing the rear top cover ..................................................198
Figure 6-6. Removing and replacing the left cover (1 of 2) .............................................199
Figure 6-7. Removing and replacing the left cover (2 of 2) .............................................199
Figure 6-8. Removing and replacing the right cover .......................................................200
Figure 6-9. Removing and replacing the multi-purpose tray ...........................................201
Figure 6-10. Removing and replacing the front cover .......................................................202
Figure 6-11. Removing and replacing the control panel (1 of 2) .......................................203
Figure 6-12. Removing and replacing the control panel (2 of 2) .......................................203
Figure 6-13. Control panel overlay for 5500 models only .................................................204
Figure 6-14. Control panel with label for 5550 models only ..............................................204
Figure 6-15. Removing and replacing the cassette cover .................................................204
Figure 6-16. Removing and replacing the paper pickup unit (1 of 2) ................................205
Figure 6-17. Removing and replacing the paper pickup unit (2 of 2) ................................205
Figure 6-18. Removing and replacing the paper pickup sensor PCB ...............................206
Figure 6-19. Removing and replacing the multi-purpose tray sensor PCB .......................207
Figure 6-20. Removing and replacing the paper pickup drive unit (1 of 2) .......................208
Figure 6-21. Removing and replacing the paper pickup drive unit (2 of 2) .......................208
Figure 6-22. Removing and replacing the lifter drive unit (1 of 3) .....................................209
Figure 6-23. Removing and replacing the lifter drive unit (2 of 3) .....................................209
Figure 6-24. Removing and replacing the lifter drive unit (3 of 3) .....................................210
Figure 6-25. Removing the cassette pickup and feed rollers ............................................211
Figure 6-26. Removing and replacing the solenoid and clutch .........................................212
Figure 6-27. Removing and replacing the cassette separation roller ................................212
Figure 6-28. Removing and replacing the multi-purpose tray pickup roller (1 of 2) ..........213
Figure 6-29. Removing and replacing the multi-purpose tray pickup roller (2 of 2) ..........213
Figure 6-30. Removing and replacing the multi-purpose tray separation pad ..................214
Figure 6-31. Removing and replacing the color registration detection unit .......................215
Figure 6-32. Removing and replacing the DC controller shield ........................................216
Figure 6-33. Environment sensor ......................................................................................217
Figure 6-34. Removing and replacing the memory tag antenna PCBs (1 of 2) ................218
Figure 6-35. Removing and replacing the memory tag antenna PCBs (2 of 2) ................218
Figure 6-36. Removing and replacing the developing disengaging drive unit ..................219
Figure 6-37. Removing and replacing the drum drive gears (1 of 2) ................................220
Figure 6-38. Removing and replacing the drum drive gears (2 of 2) ................................220
xvi ENWW
Figure 6-39. Removing and replacing the drum drive assemblies (1 of 4) .......................221
Figure 6-40. Removing and replacing the drum drive assemblies (2 of 4) .......................221
Figure 6-41. Removing and replacing the drum drive assemblies (3 of 4) .......................222
Figure 6-42. Removing and replacing the drum drive assemblies (4 of 4) .......................222
Figure 6-43. Reinstalling the developing disengaging rod (1 of 2) ....................................223
Figure 6-44. Reinstalling the developing disengaging rod (2 of 2) ....................................223
Figure 6-45. Removing and replacing the e-label memory controller PCB .......................224
Figure 6-46. Removing and replacing the DC controller PCB ...........................................225
Figure 6-47. Removing and replacing the cassette paper size detection switch ..............226
Figure 6-48. Removing and replacing the power supply fan (1 of 2) ................................227
Figure 6-49. Removing and replacing the power supply fan (2 of 2) ................................227
Figure 6-50. Removing and replacing the formatter (HP Color LaserJet 5550) ...............229
Figure 6-51. Removing and replacing the formatter (HP Color LaserJet 5500) ...............229
Figure 6-52. Removing and replacing the low-voltage power supply, left side of
printer (1 of 4) ................................................................................................230
Figure 6-53. Removing and replacing the low-voltage power supply, rear of printer
(2 of 4) ...........................................................................................................230
Figure 6-54. Removing and replacing the low-voltage power supply, right side of
printer (3 of 4) ................................................................................................231
Figure 6-55. Removing and replacing the low-voltage power supply (4 of 4) ...................231
Figure 6-56. Removing and replacing the formatter case (1 of 2) ....................................232
Figure 6-57. Removing and replacing the formatter case (2 of 2) ....................................233
Figure 6-58. Removing and replacing the laser/scanner units (1 of 8) .............................234
Figure 6-59. Removing and replacing the laser/scanner units (2 of 8) .............................234
Figure 6-60. Removing and replacing the laser/scanner units (3 of 8) .............................235
Figure 6-61. Removing and replacing the laser/scanner units (4 of 8) .............................235
Figure 6-62. Removing and replacing the laser/scanner units (5 of 8) .............................236
Figure 6-63. Removing and replacing the laser/scanner units (6 of 8) .............................236
Figure 6-64. Removing and replacing the laser/scanner units (7 of 8) .............................237
Figure 6-65. Removing and replacing the laser/scanner units (8 of 8) .............................238
Figure 6-66. Removing and replacing the high-voltage power supply PCB .....................239
Figure 6-67. Aligning the high-voltage power supply PCB ................................................240
Figure 6-68. Removing and replacing the toner level detection PCB ...............................241
Figure 6-69. Removing and replacing the high-voltage contact blocks (cyan
indicated) .......................................................................................................242
Figure 6-70. Removing and replacing the door switch ......................................................243
Figure 6-71. Removing the screw in the discharging PCB ................................................244
Figure 6-72. Removing and replacing the discharging PCB .............................................245
Figure 6-73. Removing and replacing the fuser power supply PCB (1 of 2) .....................246
Figure 6-74. Removing and replacing the fuser power supply PCB (2 of 2) .....................246
Figure 6-75. Removing and replacing the fuser drive unit (1 of 4) ....................................247
Figure 6-76. Removing and replacing the fuser drive unit (2 of 3) ....................................248
Figure 6-77. Removing and replacing the fuser drive unit (3 of 4) ....................................249
Figure 6-78. Removing and replacing the fuser drive unit (4 of 4) ....................................249
Figure 6-79. Removing and replacing the fuser paper sensor ..........................................250
Figure 6-80. Removing and replacing the fuser delivery sensor and output bin full
sensor (1 of 2) ...............................................................................................251
Figure 6-81. Removing and replacing the fuser delivery sensor and output bin full
sensor (2 of 2) ...............................................................................................251
Figure 6-82. Removing and replacing the static discharge comb .....................................252
Figure 6-83. Removing and replacing the static discharge eliminator unit (HP
Color LaserJet 5550 models only) ................................................................252
Figure 6-84. Removing and replacing the formatter fan ....................................................253
Figure 6-85. Removing and replacing the cartridge fan ....................................................254
Figure 6-86. Removing and replacing the 500-sheet paper feeder left cover (1 of 2) ......255
Figure 6-87. Removing and replacing the 500-sheet paper feeder left cover (2 of 2) ......256
ENWW xvii
Figure 6-88. Removing and replacing the 500-sheet paper feeder right cover (1 of 2) ....256
Figure 6-89. Removing and replacing the 500-sheet paper feeder right cover (2 of 2) ....257
Figure 6-90. Removing and replacing the paper feeder pickup unit (1 of 3) .....................258
Figure 6-91. Removing and replacing the paper feeder pickup unit (2 of 3) .....................258
Figure 6-92. Removing and replacing the paper feeder pickup unit (3 of 3) .....................259
Figure 6-93. Removing and replacing the paper feeder lifter drive unit ............................260
Figure 6-94. Removing and replacing the paper feeder length and width detection
switches .........................................................................................................261
Figure 6-95. Removing and replacing the paper feeder pickup clutch ..............................261
Figure 6-96. Removing and replacing the 500-sheet paper feeder PCB ..........................262
Figure 7-1. Troubleshooting flowchart .............................................................................269
Figure 7-2. Troubleshooting flowchart, continued ...........................................................270
Figure 7-3. Jam locations ................................................................................................343
Figure 7-4. Repetitive defects ruler for the HP Color LaserJet 5550 printer ...................381
Figure 7-5. Repetitive defects ruler for the HP Color LaserJet 5500 printer ...................382
Figure 7-6. HP Color LaserJet 5500 printer menu map ..................................................387
Figure 7-7. HP Color LaserJet 5550 printer menu map ..................................................388
Figure 7-8. HP Color LaserJet 5500 printer configuration page .....................................413
Figure 7-9. HP Color LaserJet 5550 printer configuration page .....................................413
Figure 7-10. Supplies status page for HP Color LaserJet 5550 ........................................414
Figure 7-11. Supplies status page for HP Color LaserJet 5500 ........................................415
Figure 7-12. Usage page for HP Color LaserJet 5500 ......................................................416
Figure 7-13. Usage page for HP Color LaserJet 5550 ......................................................416
Figure 7-14. Event log for HP Color LaserJet 5500 ..........................................................417
Figure 7-15. File directory page for HP Color LaserJet 5550 models ...............................418
Figure 7-16. PCL font list page (shown is for HP Color LaserJet 5550 models) ..............419
Figure 7-17. PS font list page (shown is for HP Color LaserJet 5550 models) .................420
Figure 7-18. RGB samples page (shown for the HP Color LaserJet 5550 models) .........421
Figure 7-19. CMYK samples page (shown for the HP Color LaserJet 5550 models) .......422
Figure 7-20. Formatter LED (shown is HP Color LaserJet 5500 model) ..........................424
Figure 7-21. Formatter LED (shown is HP Color LaserJet 5550 model) ..........................425
Figure 7-22. Door switch and ETB connector ...................................................................426
Figure 7-23. Tray 2 paper size switch arrangement ..........................................................431
Figure 7-24. Location of sensors .......................................................................................434
Figure 7-25. Sensors on the paper pickup unit (the sensors are on the back side of
the PCA) ........................................................................................................435
Figure 7-26. Fuser sensors and output bin full sensor ......................................................435
Figure 7-27. Test page switch ...........................................................................................439
Figure 7-28. Location of main parts ...................................................................................448
Figure 7-29. Mechanical system main unit ........................................................................449
Figure 7-30. Location of switches ....................................................................................450
Figure 7-31. Door switch ....................................................................................................450
Figure 7-32. Location of solenoid and clutch ...................................................................451
Figure 7-33. Solenoid and clutch on the paper pickup unit ...............................................451
Figure 7-34. Location of motors and fans ..........................................................................452
Figure 7-35. PCB locations ................................................................................................453
Figure 7-36. Location of DC controller PCB components .................................................454
Figure 7-37. Location of connectors (1 of 3) .....................................................................455
Figure 7-38. Location of connectors (2 of 3) .....................................................................456
Figure 7-39. Location of connectors (3 of 3) .....................................................................457
Figure 7-40. 500-sheet paper feeder connectors ..............................................................458
Figure 7-41. General circuit diagram .................................................................................459
Figure 7-42. 500-sheet paper feeder circuit diagram ........................................................460
Figure 8-1. Assembly location diagram ...........................................................................470
Figure 8-2. PCB locations ................................................................................................471
Figure 8-3. External covers and panels (1 of 2) ..............................................................474
xviii ENWW
Figure 8-4. External covers and panels (2 of 2) ..............................................................476
Figure 8-5. Internal components (1 of 9) .........................................................................478
Figure 8-6. Internal components (2 of 9) .........................................................................480
Figure 8-7. Internal components (3 of 9) .........................................................................482
Figure 8-8. Internal components (4 of 9) .........................................................................484
Figure 8-9. Internal components (5 of 9) .........................................................................486
Figure 8-10. Internal components (6 of 9) .........................................................................488
Figure 8-11. Internal components (7 of 9) .........................................................................490
Figure 8-12. Internal components (8 of 9) .........................................................................492
Figure 8-13. Internal components (9 of 9) .........................................................................494
Figure 8-14. Paper pickup drive assembly ........................................................................496
Figure 8-15. Drum drive assembly ....................................................................................498
Figure 8-16. Disengaging drive assembly .........................................................................500
Figure 8-17. Fuser drive assembly ....................................................................................502
Figure 8-18. Cassette (1 of 2) ............................................................................................504
Figure 8-19. Cassette (2 of 2) ............................................................................................506
Figure 8-20. Paper pickup assembly (1 of 2) ....................................................................508
Figure 8-21. Paper pickup assembly (2 of 2) ....................................................................510
Figure 8-22. ETB assembly (1 of 2) ...................................................................................512
Figure 8-23. ETB assembly (2 of 2) ...................................................................................514
Figure 8-24. Fuser assembly (1 of 2) ................................................................................516
Figure 8-25. Fuser assembly (2 of 2) ................................................................................518
Figure 8-26. 500-sheet paper feeder assembly location diagram .....................................520
Figure 8-27. 500-sheet paper feeder internal components (1 of 2) ..................................522
Figure 8-28. 500-sheet paper feeder internal components (2 of 2) ..................................524
Figure 8-29. 500-sheet paper feeder cassette (1 of 2) ......................................................526
Figure 8-30. 500-sheet paper feeder cassette (2 of 2) ......................................................528
Figure 8-31. 500-sheet paper feeder lifter drive assembly ................................................530
Figure 8-32. 500-sheet paper feeder paper pickup assembly ...........................................532
ENWW xix
xx ENWW
1
Printer description
This chapter contains information about the following topics.
Model Configurations ................................................................................................................3
The HP Color LaserJet 5500 series printer ........................................................................3
Performance, memory, and other printer features ....................................................................6
Identification ..............................................................................................................................9
Model and serial numbers ..................................................................................................9
HP Color LaserJet 5500 models ......................................................................................11
HP Color LaserJet 5550 models ......................................................................................12
Printer specifications ...............................................................................................................13
Supply storage requirements (HP Color LaserJet 5500 series) ......................................15
Product information .................................................................................................................16
Product information ..........................................................................................................16
Electrical specifications (HP Color LaserJet 5500 models) .............................................16
Electrical specifications (HP Color LaserJet 5550 models) .............................................17
Media requirements ................................................................................................................19
Selecting print media ........................................................................................................19
Media specifications .........................................................................................................19
Supported media weights and sizes (HP Color LaserJet 5500 models) ..........................19
Supported paper weights and sizes (HP Color LaserJet 5550 models) ..........................22
Media specifications for 2-sided (duplex) printing ............................................................25
Media to avoid ..................................................................................................................25
Media that may cause damage to the printer ...................................................................26
Printing on special media .................................................................................................26
Transparencies .................................................................................................................2 6
Printing on transparencies ................................................................................................26
Glossy paper .....................................................................................................................27
Colored paper ...................................................................................................................27
Heavy paper .....................................................................................................................27
Printing images (HP Color LaserJet 5550 models) ..........................................................28
Envelopes .........................................................................................................................28
Labels ...............................................................................................................................29
HP LaserJet Tough paper ................................................................................................29
Preprinted forms and letterhead ......................................................................................29
Recycled paper .................................................................................................................30
Weight equivalence table .................................................................................................30
Hewlett-Packard warranty statement ......................................................................................32
Limited warranty for print cartridge life ....................................................................................33
HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image
Transfer Kit Limited Warranty Statement ............................................................................34
Declaration of Conformity ........................................................................................................35
Safety information ...................................................................................................................37
Laser safety statement .....................................................................................................37
Canadian DOC regulations ...............................................................................................37
EMI statement (Korea) .....................................................................................................38
VCCI statement (Japan) ...................................................................................................38
Laser Statement for Finland .............................................................................................39
ENWW 1
Toner safety ............................................................................................................................40
2 Chapter 1 Printer description ENWW
Model Configurations
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on printer features, see the Hewlett-Packard website at
http://www.hp.com/support/clj5500 or http://www.hp.com/support/clj5550.
The HP Color LaserJet 5500 series printer
1 HP Color LaserJet 5500, 5500n, 5550, 5550n, 5500dn, and 5550dn printers
2 HP Color LaserJet 5500dtn and 5550dtn printers
3 HP Color LaserJet 5500hdn printers
4 HP Color LaserJet 5550hdn printer
Table 1-1. Model configurations
HP LaserJet 5500 models
HP Color LaserJet 5500 printer (model number
C9656A)
The HP CLJ 5500 printer is the base model,
which includes 96 megabytes (MB) of
synchronous dynamic random access memory
(SDRAM), one 500-sheet input tray. This model
comes with three optional EIO slots, standard bidirectional parallel port (IEEE-1284-C compliant),
and a Fast InfraRed (FIR) port.
ENWW Model Configurations 3
Table 1-1. Model configurations (continued)
HP Color LaserJet 5500n printer (model number
C7131A)
The HP CLJ 5500n printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card) and is only
available in Europe.
HP Color LaserJet 5500dn printer (model
number C9657A)
HP Color LaserJet 5500dtn printer (model
number C9658A)
HP Color LaserJet 5500hdn printer (model
number C9659A)
HP LaserJet 5550 models
HP Color LaserJet 5550 printer (model number
Q3713A)
The HP CLJ 5500dn printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card), and automatic
2-sided printing (duplexing).
The HP CLJ 5500dtn printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card) and automatic 2sided printing (duplexing), an additional 500sheet feeder, and 160 MB of SDRAM.
The HP CLJ 5500hdn printer contains all of the
features of the base model with an HP Jetdirect
615N print server (network card) and automatic 2sided printing (duplexing), two additional 500sheet feeders, a hard disk, and 160 MB of
SDRAM.
The HP CLJ 5550 printer is the base model,
which includes 128 megabytes (MB) of dual-datarate (DDR) synchronous dynamic random access
memory (SDRAM), plus 32 MB of additional
memory on the formatter board for a total of 160
MB of memory, and a 500-sheet input tray.
The printer provides three enhanced input/output
(EIO) slots, wireless connectivity, an auxiliary
port, a universal serial bus (USB) connection, and
a standard bidirectional parallel cable interface
(IEEE-1284-C compliant).
HP Color LaserJet 5550n printer (model number
Q3714A)
HP Color LaserJet 5550dn printer (model
number Q3715A)
HP Color LaserJet 5550dtn printer (model
number Q3716A)
The HP CLJ 5550n printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card).
The HP CLJ 5550dn printer contains all of the
features of the base model plus an HP Jetdirect
620n print server (network card) and automatic 2sided printing (duplexing).
The HP CLJ 5550dtn printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card), automatic 2sided printing (duplexing), an additional 500sheet feeder.
This model has 256 MB of DDR SDRAM, plus 32
MB of additional memory on the formatter board
for a total of 288 MB of memory.
4 Chapter 1 Printer description ENWW
Table 1-1. Model configurations (continued)
HP Color LaserJet 5550hdn printer (model
number Q3717A)
The HP CLJ 5550hdn printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card), automatic 2sided printing (duplexing), and three addtional
500-sheet feeders.
This model has 256 MB of DDR SDRAM, plus 32
MB of additional memory on the formatter board
for a total of 288 MB of memory.
ENWW Model Configurations 5
Performance, memory, and other printer features
This printer series combines the quality and reliability of Hewlett-Packard printers with the
features listed in
Table 1-2. Features
Table 1-2. Features.
Performance
Memory
●
HP Color LaserJet 5500 models: Up to 22 pages per minute
(ppm) for A4-size paper and up to 21 ppm for letter size paper
HP Color LaserJet 5550 models: Up to 28 pages per minute
(ppm) on A4 size paper and up to 27 ppm for letter size paper
●
Also prints on transparencies and glossy paper
●
Memory specifications for HP Color LaserJet 5500 models:
specifications for Synchronous Dynamic Random Access Memory
(SDRAM), four 168-pin DIMM slots available. Accepts 64 MB, 128
MB, and 256 MB. Only four slots can be used at one time.
●
Memory specifications for HP Color LaserJet 5550 models:
specifications for Dual Data Rate (DDR) SDRAM, 200-pin
SODIMM. Accepts 128 MB or 256 MB. Two slots available.
●
HP Color LaserJet 5500, 5500n, and 5500dn come with standard
96 MB SDRAM.
●
HP Color LaserJet 5500dtn and 5500hdn come standard with 160
MB SDRAM.
●
HP Color LaserJet 5550, 5550n, and 5550dn models come with a
total of 160 MB memory, which includes 128 MB DDR SDRAM
and 32 MB on the formatter board.
●
HP Color LaserJet 5550dtn and 5550hdn models come with a
total of 288 MB memory, which includes 256 MB DDR SDRAM
and 32 MB on the formatter board.
●
HP Color LaserJet 5500hdn and 5550hdn come with a hard drive.
For the other printers, an optional hard drive can be added via an
EIO slot.
User interface
Supported printer
personalities
Storage features
●
Graphic display on control panel
●
Enhanced Help with animated graphics
●
Embedded Web server to access support and order supplies
(network-connected printers)
●
HP Toolbox software provides printer status and alerts, configure
printer settings, view documentation and troubleshooting
information, and print internal printer information pages (for
HP Color LaserJet 5550 models only).
●
HP PCL 6
●
HP PCL 5c
●
PostScript 3 emulation
●
Automatic language switching
●
Direct PDF support (HP Color LaserJet 5550 models only)
●
XHTML support (HP Color LaserJet 5550 models only)
●
Job storage (for printers with a hard disk)
●
Personal identification number (PIN) printing (for printers with
hard drives)
●
Fonts and forms
6 Chapter 1 Printer description ENWW
Table 1-2. Features (continued)
Fonts ●
●
●
80 internal fonts available for both PCL and PostScript emulation
80 printer-matching screen fonts in TrueType™ format available
with the software solution
Supports forms and fonts on the hard drive using HP Web Jetadmin.
Paper handling ●
Accessories
Prints on paper from 76 x 127 mm (3 x 5 inches) up to 306 x 470
mm (12.1 x 18.5 inches)
●
Prints on paper with weights from 60 g/m
2
to 199 g/m2 (16 to 53 lb
bond)
●
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes
●
Multiple gloss levels
●
A 500-sheet paper feeder (Tray 2) that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches).
●
Optional 500-sheet paper feeders (Trays 3, 4, and 5 (HP Color
LaserJet 5550 models only) supports paper sizes from 148 x 210
mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
●
Automatic two-sided printing on all HP Color LaserJet
5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and
HP Color LaserJet 5500hdn/5550hdn printers
●
250-sheet face-down output bin.
●
Printer hard drive, which provides storage for fonts and macros as
well as job storage; standard on HP Color LaserJet 5500hdn and
5550hdn models only
●
Printer stand (recommended for additional optional trays)
●
Optional Tray 3 is standard on the HP Color LaserJet 5500dtn
and HP Color LaserJet5550dtn models. Optional trays 3 and 4
are standard on the HP Color LaserJet 5500hdn models. Optional
Trays 3, 4, and 5 are standard on the HP Color LaserJet 5550hdn
models. All optional trays support support paper sizes from 148 x
210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
●
HP Color LaserJet 5500 models: Fast InfraRed (FIR) pod
●
HP Color LaserJet 5550 models: Two-200-pin DDR SDRAM slots.
One slot is available for adding memory to the printer. DDR
SDRAM memory is available in 128 and 256 MB modules
●
HP Color LaserJet 5500 supports four 168-pin dual inline memory
(DIMM) slots and the fifth 100-pin DIMM slot. Memory can be
expanded up to 416 MB, which is available in 64MB, 128MB, or
256MB.
Connectivity
●
Optional enhanced input/output (EIO) network card; standard on
the HP Color LaserJet 5500n/5550n, HP Color LaserJet
5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and
HP Color LaserJet 5500hdn/5550hdn printers
●
HP Color LaserJet 5550 models only: USB 1.1 connection
●
HP Web Jetadmin software
●
Standard bidirectional parallel cable interface (IEEE -1284-C
compliant)
●
The HP Color LaserJet 5550 model printer supports an auxiliary
connection for paper handling input devices.
●
HP Color LaserJet 5550 models only: Both USB and parallel
connections are supported, but cannot be used at the same time
●
HP Color LaserJet 5500 model only: Infrared (FIR) connection.
ENWW Performance, memory, and other printer features 7
Table 1-2. Features (continued)
Supplies ●
●
●
●
Supplies status page contains information on toner level, page
count, and estimated pages remaining
No-shake cartridge design
Printer checks for authentic HP print cartridges at cartridge
installation
Internet-enabled supply-ordering capabilities (using embedded
Web server, printer Status and Alerts, or Toolbox (HP Color
LaserJet 5550 models only)
8 Chapter 1 Printer description ENWW
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