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to change without notice.
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should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: Q3713-90965
Edition 1, 1/2005
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Corporation.
Table of contents
1 Printer description
Model Configurations ................................................................................................................3
The HP Color LaserJet 5500 series printer ........................................................................3
Performance, memory, and other printer features ....................................................................6
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on printer features, see the Hewlett-Packard website at
http://www.hp.com/support/clj5500 or http://www.hp.com/support/clj5550.
The HP Color LaserJet 5500 series printer
1HP Color LaserJet 5500, 5500n, 5550, 5550n, 5500dn, and 5550dn printers
2HP Color LaserJet 5500dtn and 5550dtn printers
3HP Color LaserJet 5500hdn printers
4HP Color LaserJet 5550hdn printer
Table 1-1. Model configurations
HP LaserJet 5500 models
HP Color LaserJet 5500 printer (model number
C9656A)
The HP CLJ 5500 printer is the base model,
which includes 96 megabytes (MB) of
synchronous dynamic random access memory
(SDRAM), one 500-sheet input tray. This model
comes with three optional EIO slots, standard bidirectional parallel port (IEEE-1284-C compliant),
and a Fast InfraRed (FIR) port.
ENWWModel Configurations 3
Table 1-1. Model configurations (continued)
HP Color LaserJet 5500n printer (model number
C7131A)
The HP CLJ 5500n printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card) and is only
available in Europe.
HP Color LaserJet 5500dn printer (model
number C9657A)
HP Color LaserJet 5500dtn printer (model
number C9658A)
HP Color LaserJet 5500hdn printer (model
number C9659A)
HP LaserJet 5550 models
HP Color LaserJet 5550 printer (model number
Q3713A)
The HP CLJ 5500dn printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card), and automatic
2-sided printing (duplexing).
The HP CLJ 5500dtn printer contains all of the
features of the base model plus an HP Jetdirect
615N print server (network card) and automatic 2sided printing (duplexing), an additional 500sheet feeder, and 160 MB of SDRAM.
The HP CLJ 5500hdn printer contains all of the
features of the base model with an HP Jetdirect
615N print server (network card) and automatic 2sided printing (duplexing), two additional 500sheet feeders, a hard disk, and 160 MB of
SDRAM.
The HP CLJ 5550 printer is the base model,
which includes 128 megabytes (MB) of dual-datarate (DDR) synchronous dynamic random access
memory (SDRAM), plus 32 MB of additional
memory on the formatter board for a total of 160
MB of memory, and a 500-sheet input tray.
The printer provides three enhanced input/output
(EIO) slots, wireless connectivity, an auxiliary
port, a universal serial bus (USB) connection, and
a standard bidirectional parallel cable interface
(IEEE-1284-C compliant).
HP Color LaserJet 5550n printer (model number
Q3714A)
HP Color LaserJet 5550dn printer (model
number Q3715A)
HP Color LaserJet 5550dtn printer (model
number Q3716A)
The HP CLJ 5550n printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card).
The HP CLJ 5550dn printer contains all of the
features of the base model plus an HP Jetdirect
620n print server (network card) and automatic 2sided printing (duplexing).
The HP CLJ 5550dtn printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card), automatic 2sided printing (duplexing), an additional 500sheet feeder.
This model has 256 MB of DDR SDRAM, plus 32
MB of additional memory on the formatter board
for a total of 288 MB of memory.
4Chapter 1 Printer descriptionENWW
Table 1-1. Model configurations (continued)
HP Color LaserJet 5550hdn printer (model
number Q3717A)
The HP CLJ 5550hdn printer contains all of the
features of the base model plus an HP Jetdirect
620N print server (network card), automatic 2sided printing (duplexing), and three addtional
500-sheet feeders.
This model has 256 MB of DDR SDRAM, plus 32
MB of additional memory on the formatter board
for a total of 288 MB of memory.
ENWWModel Configurations 5
Performance, memory, and other printer features
This printer series combines the quality and reliability of Hewlett-Packard printers with the
features listed in
Table 1-2. Features
Table 1-2. Features.
Performance
Memory
●
HP Color LaserJet 5500 models: Up to 22 pages per minute
(ppm) for A4-size paper and up to 21 ppm for letter size paper
HP Color LaserJet 5550 models: Up to 28 pages per minute
(ppm) on A4 size paper and up to 27 ppm for letter size paper
●
Also prints on transparencies and glossy paper
●
Memory specifications for HP Color LaserJet 5500 models:
specifications for Synchronous Dynamic Random Access Memory
(SDRAM), four 168-pin DIMM slots available. Accepts 64 MB, 128
MB, and 256 MB. Only four slots can be used at one time.
●
Memory specifications for HP Color LaserJet 5550 models:
specifications for Dual Data Rate (DDR) SDRAM, 200-pin
SODIMM. Accepts 128 MB or 256 MB. Two slots available.
●
HP Color LaserJet 5500, 5500n, and 5500dn come with standard
96 MB SDRAM.
●
HP Color LaserJet 5500dtn and 5500hdn come standard with 160
MB SDRAM.
●
HP Color LaserJet 5550, 5550n, and 5550dn models come with a
total of 160 MB memory, which includes 128 MB DDR SDRAM
and 32 MB on the formatter board.
●
HP Color LaserJet 5550dtn and 5550hdn models come with a
total of 288 MB memory, which includes 256 MB DDR SDRAM
and 32 MB on the formatter board.
●
HP Color LaserJet 5500hdn and 5550hdn come with a hard drive.
For the other printers, an optional hard drive can be added via an
EIO slot.
User interface
Supported printer
personalities
Storage features
●
Graphic display on control panel
●
Enhanced Help with animated graphics
●
Embedded Web server to access support and order supplies
(network-connected printers)
●
HP Toolbox software provides printer status and alerts, configure
printer settings, view documentation and troubleshooting
information, and print internal printer information pages (for
HP Color LaserJet 5550 models only).
●
HP PCL 6
●
HP PCL 5c
●
PostScript 3 emulation
●
Automatic language switching
●
Direct PDF support (HP Color LaserJet 5550 models only)
●
XHTML support (HP Color LaserJet 5550 models only)
●
Job storage (for printers with a hard disk)
●
Personal identification number (PIN) printing (for printers with
hard drives)
●
Fonts and forms
6Chapter 1 Printer descriptionENWW
Table 1-2. Features (continued)
Fonts●
●
●
80 internal fonts available for both PCL and PostScript emulation
80 printer-matching screen fonts in TrueType™ format available
with the software solution
Supports forms and fonts on the hard drive using HP Web Jetadmin.
Paper handling●
Accessories
Prints on paper from 76 x 127 mm (3 x 5 inches) up to 306 x 470
mm (12.1 x 18.5 inches)
●
Prints on paper with weights from 60 g/m
2
to 199 g/m2 (16 to 53 lb
bond)
●
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes
●
Multiple gloss levels
●
A 500-sheet paper feeder (Tray 2) that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches).
●
Optional 500-sheet paper feeders (Trays 3, 4, and 5 (HP Color
LaserJet 5550 models only) supports paper sizes from 148 x 210
mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
●
Automatic two-sided printing on all HP Color LaserJet
5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and
HP Color LaserJet 5500hdn/5550hdn printers
●
250-sheet face-down output bin.
●
Printer hard drive, which provides storage for fonts and macros as
well as job storage; standard on HP Color LaserJet 5500hdn and
5550hdn models only
●
Printer stand (recommended for additional optional trays)
●
Optional Tray 3 is standard on the HP Color LaserJet 5500dtn
and HP Color LaserJet5550dtn models. Optional trays 3 and 4
are standard on the HP Color LaserJet 5500hdn models. Optional
Trays 3, 4, and 5 are standard on the HP Color LaserJet 5550hdn
models. All optional trays support support paper sizes from 148 x
210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches).
●
HP Color LaserJet 5500 models: Fast InfraRed (FIR) pod
●
HP Color LaserJet 5550 models: Two-200-pin DDR SDRAM slots.
One slot is available for adding memory to the printer. DDR
SDRAM memory is available in 128 and 256 MB modules
●
HP Color LaserJet 5500 supports four 168-pin dual inline memory
(DIMM) slots and the fifth 100-pin DIMM slot. Memory can be
expanded up to 416 MB, which is available in 64MB, 128MB, or
256MB.
Connectivity
●
Optional enhanced input/output (EIO) network card; standard on
the HP Color LaserJet 5500n/5550n, HP Color LaserJet
5500dn/5550dn, HP Color LaserJet 5500dtn/5550dtn, and
HP Color LaserJet 5500hdn/5550hdn printers
●
HP Color LaserJet 5550 models only: USB 1.1 connection
●
HP Web Jetadmin software
●
Standard bidirectional parallel cable interface (IEEE -1284-C
compliant)
●
The HP Color LaserJet 5550 model printer supports an auxiliary
connection for paper handling input devices.
●
HP Color LaserJet 5550 models only: Both USB and parallel
connections are supported, but cannot be used at the same time
●
HP Color LaserJet 5500 model only: Infrared (FIR) connection.
ENWWPerformance, memory, and other printer features7
Table 1-2. Features (continued)
Supplies●
●
●
●
Supplies status page contains information on toner level, page
count, and estimated pages remaining
No-shake cartridge design
Printer checks for authentic HP print cartridges at cartridge
installation
Internet-enabled supply-ordering capabilities (using embedded
Web server, printer Status and Alerts, or Toolbox (HP Color
LaserJet 5550 models only)
8Chapter 1 Printer descriptionENWW
Identification
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear
of the printer. The model number is alphanumeric, such as C9656A for the HP Color
LaserJet 5550. The serial number contains information about the country/region of origin,
the printer version, production code, and the production number of the printer.
Figure 1-1.
Model and serial number information
Power and regulatory information
The identification labels on the rear of the printer also contain power rating and regulatory
information as shown in
Figure 1-2. Sample label.
ENWWIdentification9
CAUTION
Converting the voltage on the printer can damage the printer. Do not use any voltage other
than the operating voltage. Any attempt to convert operating voltages will void the product
warranty (for example, attempting to change a 110V printer to a 220V printer).
Figure 1-2.
Sample label
Table 1-3. Model names and numbers
Model nameModel number
HP Color LaserJet 5500
HP Color LaserJet 5550
HP Color LaserJet 5500n
HP Color LaserJet 5550n
HP Color LaserJet 5500dn
HP Color LaserJet 5550dn
HP Color LaserJet 5500dtn
HP Color LaserJet 5550dtn
HP Color LaserJet 5500hdn
HP Color LaserJet 5550hdn
C9656A
Q3713A
C7131A
Q3714A
C9657A
Q3715A
C9658A
Q3716A
C9659A
Q3717A
10Chapter 1 Printer descriptionENWW
NOTE
This manual describes the HP Color LaserJet 5500 series printer which includes the
HP Color LaserJet 5500 models and the HP Color LaserJet 5550 models.
HP Color LaserJet 5500 models
Figure 1-3.
Figure 1-4.
Front view, HP Color LaserJet 5500 models
1Output bin
2Printer control panel
3Top cover
4Front cover (includes tray 1)
5Tray 2 (500-sheet standard tray)
6Tray 3 (500-sheet paper feeder; optional)
7On/off switch
8Access to print cartridges, transfer unit, and fuser
1Output bin
2Printer control panel
3Top cover
4Front cover (includes tray 1)
5Tray 2 (500-sheet standard tray)
6Tray 3 (500-sheet paper feeder; optional)
7On/off switch
8Access to print cartridges, transfer unit, and fuser
Back view, HP Color LaserJet 5550 models
1Output bin
2Auxiliary connector
3Parallel connection
4On/off switch
5EIO connections (3 total)
6Memory access
71.1 USB connection
8Tray 3, Tray 4, or Tray 5 (optional)
12Chapter 1 Printer descriptionENWW
Printer specifications
Table 1-4. Physical dimensions (HP Color LaserJet 5500 models) and Table 1-5. Physical
dimensions (HP Color LaserJet 5550 models) describe the dimensions of the printer.
Maximum duty cycle is 120,000 pages per month.
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) and Table 1-7. Acoustic
emissions (HP Color LaserJet 5550 models) list the acoustic emissions of the printer when it
is printing and when it is in standby mode.
Table 1-4. Physical dimensions (HP Color LaserJet 5500 models)
ProductHeightDepthWidthWeight
HP Color
LaserJet 5500,
5500n, and
5500dn models
HP Color
LaserJet 5500
with optional
Tray 3 and stand
HP Color
LaserJet 5500
with optional
Trays 3 and 4
and stand
640 mm
(25.2 in)
986 mm
(38.8 in)
1119 mm
(44 in)
704 mm
(27.7 in)
718 mm
(28.25 in)
718 mm
(28.25 in)
577 mm
(22.7 in)
630 mm
(24.8 in)
630 mm
(24.8 in)
60 kg
(132 lbs)
113 kg
(250 lbs)
128 kg
(283 lbs)
Table 1-5. Physical dimensions (HP Color LaserJet 5550 models)
ProductHeightDepthWidthWeight
HP Color
LaserJet 5550,
5550n, and
5550dn models
HP Color
LaserJet 5550
with optional
Trays 3 and stand
640 mm
(25.2 in)
986 mm
(38.8 in)
704 mm
(27.7 in)
718 mm
(28.25 in)
577 mm
(22.7 in)
630 mm
(24.8 in)
60 kg
(132 lbs)
113 kg
(250 lbs)
HP Color
LaserJet
5550hdn models
with optional
Trays 3, 4, and 5
and stand
1237 mm
(48.7 in)
718 mm
(28.25 in)
630 mm
(24.8 in)
144 kg
(317 lbs)
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models)
Sound Power Level1 ,
2
Declared Per ISO 9296
ENWWPrinter specifications 13
Table 1-6. Acoustic emissions (HP Color LaserJet 5500 models) (continued)
Printing (22 ppm)
Ready
Sound Pressure Level - Bystander Position1 ,
L
=6.5 Bels (A) [65 dB (A)]
WAd
=4.9 Bels (A) [49 dB (A)]
L
WAd
2
Declared Per ISO 9296
Printing (22 ppm)
Ready
1
Values current as of January 25, 2004. Values subject to change, see http://www.hp.com/
L
pAm
L
pAm
=49dB (A)
=33 dB (A)
support/clj5500 for current information.
2
Configuration tested: Base unit printing A4 monochrome from standard tray.
Table 1-7. Acoustic emissions (HP Color LaserJet 5550 models)
Sound Power Level1,
2
Printing (28 ppm)
Ready
Sound Pressure Level - Bystander Position1,
Printing (28 ppm)
Ready
1
Values current as of January 25, 2004. Values subject to change, see http://www.hp.com/
Declared Per ISO 9296
L
=6.6 Bels (A) [66 dB (A)]
WAd
L
=4.9 Bels (A) [49 dB (A)]
WAd
2
Declared Per ISO 9296
L
=49dB (A)
pAm
=33 dB (A)
L
pAm
support/clj5550 for current information.
2
Configuration tested: Base unit printing A4 monochrome from standard tray.
Table 1-8. Power Consumption (average in watts) (HP Color LaserJet 5500 models)
Power Consumption (average, in watts)
Product Model
HP Color
Printing (22 PPM)2Ready3,
556 W49 W43 W0.2 W
4
LaserJet 5500
HP Color
563 W50 W44 W0.2 W
LaserJet 5500n
HP Color
563 W50 W44 W0.2 W
LaserJet 5500dn
HP Color
592 W50 W44 W0.2 W
LaserJet 5500dtn
HP Color
592 W55 W49 W0.2 W
LaserJet 5500hdn
1
Values current as of April 16, 2002. Values subject to change, see http://www.hp.com/
1
PowerSave
(Sleep 2)
Off
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 188 BTU/Hour.
14Chapter 1 Printer descriptionENWW
Table 1-9. Power Consumption (average in watts) (HP Color LaserJet 5550 models)
Power Consumption (average, in watts)
Product Model
HP Color
LaserJet 5550
HP Color
LaserJet 5550n
HP Color
LaserJet 5550dn
HP Color
LaserJet 5550dtn
HP Color
LaserJet 5550hdn
1
Values current as of February 2, 2004. Values subject to change, see http://www.hp.com/
Printing (28 PPM)2Ready3,
611 W93 W23 W0.3 W
614 W93 W24 W0.3 W
630 W93 W24 W0.3 W
630 W93 W24 W0.3 W
632 W93 W28 W0.3 W
4
1
PowerSave
(Sleep 2)
Off
support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 318 BTU/Hour.
Supply storage requirements (HP Color LaserJet 5500 series)
The life of supplies is greatly affected by their storage environment. Use to determine the
shelf life of stored supplies.
Table 1-10. Supply storage requirements
ItemStorage timeStorage condition
TemperatureNormal (maximum of 2.5 years)0° to 35° C (32° to 95° F)
Severe (maximum of 18 days)High 35° to 40° C (95° to 104°
F)
Low 0° to -20° C (32° to -4° F)
Maximum temperature change
rate
HumidityNormal (maximum of 2.5 years)35% to 85% RH
Atmospheric pressure460 to 760 mmHg (18.1 to 29.9 in Hg)
40° to 15° C (104° to 59° F) within 3 minutes
-20° to 25° C (-4° to 77° F) within 3 minutes
Severe (maximum of 18 days)High 85% to 95% RH
Low 10% to 35% RH
Storage time
1
The average storage time includes use time. Use cartridges within 2.5 years of the date
1
2.5 years
code on the cartridge.
ENWWPrinter specifications 15
Product information
Product information
The specifications for the HP Color LaserJet 5500 and HP Color LaserJet 5550 are
described in this section.
Table 1-11. Printer functions
Printer functionHP Color LaserJet 5500HP Color LaserJet 5550
WARNING!
Print speedup to 22 pages/min in A4
landscape
up to 21.5 pages/min in letter
up to 10 pages/min in A3 and
ledger
First print timeMax 18 secondsMax 16 seconds
Maximum power consumptionMax 1,380WMax 1,440W
From ReadyMax 18 secondsMax 16 seconds
From Cold StartMax 155 secondsMax 145 seconds
From Warm StartMax 155 secondsMax 78 seconds
From PowersaveMax 45 secondsMax 45 seconds
up to 28 pages/min in A4
landscape
up to 27 pages/min in letter
up to 13 pages/min in A3 and
ledger
Electrical specifications (HP Color LaserJet 5500 models)
Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This may damage the printer and void the product warranty.
Table 1-12. Electrical specifications and requirements
110-Volt Models230-Volt Models
Power Requirements110-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated short term current10.1 Amps5.0 Amps
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Table 1-13. Power consumption
1
PowerSave
(Sleep 2)
Off
Product Model
HP Color
LaserJet 5500
Power Consumption (average, in watts)
Printing (22 PPM)2Ready3,
556 W49 W43 W0.2 W
4
16Chapter 1 Printer descriptionENWW
Table 1-13. Power consumption (continued)
HP Color
LaserJet 5500n
563 W50 W44 W0.2 W
WARNING!
HP Color
LaserJet 5500dn
HP Color
LaserJet 5500dtn
HP Color
LaserJet 5500hdn
1
Values current as of April 16, 2002. Values subject to change, see http://www.hp.com/
563 W50 W44 W0.2 W
592 W50 W44 W0.2 W
592 W55 W49 W0.2 W
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 188 BTU/Hour.
Electrical specifications (HP Color LaserJet 5550 models)
Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This may damage the printer and void the product warranty.
Table 1-14. Electrical specifications and requirements
110-Volt Models230-Volt Models
Power Requirements110-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated short term current7.0 Amps3.0 Amps
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
ENWWProduct information17
Table 1-15. Power consumption
1
PowerSave
Off
Product Model
Power Consumption (average, in watts)
Printing (28 PPM)2Ready3,
4
(Sleep 2)
HP Color
611 W93 W23 W0.3 W
LaserJet 5550
HP Color
614 W93 W24 W0.3 W
LaserJet 5550n
HP Color
630 W93 W24 W0.3 W
LaserJet 5550dn
HP Color
630 W93 W24 W0.3 W
LaserJet 5550dtn
HP Color
632 W93 W28 W0.3 W
LaserJet 5550hdn
1
Values current as of February 2, 2004. Values subject to change, see http://www.hp.com/
support/clj5500 or http://www.hp.com/support/clj5550 for current information.
2
Power reported is the highest value measured for color and monochrome printing using all
standard voltages.
3
Default time from Ready Mode to Sleep 2 = 30 minutes.
4
Heat dissipation in Ready Mode = 318 BTU/Hour.
Table 1-16. Operating environment specifications
EnvironmentAllowed
TemperatureHP Color LaserJet 5500models:15 to 27°C (59
to 81°F)
HP Color LaserJet 5550 models:10 to 30°C (50
to 86°F)
HumidityHP Color LaserJet 5500 models: 20 to 70% RH
HP Color LaserJet 5550 models: 20 to 80% RH
Altitude(8530 ft, 2600 meters)
18Chapter 1 Printer descriptionENWW
Media requirements
Selecting print media
You can use many types of paper and other print media with this printer. This section
provides guidelines and specifications for selecting and using different print media.
Before purchasing any media or specialized forms in quantity, verify that your paper supplier
obtains and understands the print media requirements specified in the HP LaserJet FamilyPrint Media Guide.
It is possible that media could meet all of the guidelines in this chapter and still not print
satisfactorily. This may be a result of abnormal characteristics of the printing environment or
of other variables over which Hewlett-Packard has no control (for example, extremes in
temperature and humidity).
Hewlett-Packard recommends testing any media before buying it in large quantities.
CAUTION
Using media that does not conform to the specifications listed here and in the HP LaserJet
Family Print Media Specification Guide can cause problems that require service. This
service is not covered by the Hewlett-Packard warranty or service agreements.
Media specifications
For optimum results, use conventional 75 g/m2 (20 lb) xerographic paper. Verify that the
paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
curls, or bent edges. Avoid fanning the print media before loading it into the paper trays.
Supported media weights and sizes (HP Color LaserJet 5500
models)
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications and Table 1-18. Tray
2, Tray 3, and Tray 4 supported media specifications show the media types and sizes
supported by the printer and the printer accessories.
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications
Media typeDimensionsWeight or thicknessCapacity
Standard size paper/
cardstock (Letter/A4,
Legal, Executive, JIS
B5, B5-R, A5, A5-R,
1
11 x 17
, A3)
60 to 200 g/m
(16 to 53 lb bond)
2
100 sheets
(75 g/m
2
; 20 lb bond)
Minimum size paper/
cardstock
Maximum size paper/
cardstock
76 by 127 mm
(3 by 5 in)
312 by 470 mm
(12.3 by 18.5 in)
60 to 200 g/m
(16 to 53 lb bond)
60 to 200 g/m
(16 to 53 lb bond)
2
2
100 sheets
(75 g/m
100 sheets
(75 g/m
2
; 20 lb bond)
2
; 20 lb bond)
ENWWMedia requirements19
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications (continued)
Media typeDimensionsWeight or thicknessCapacity
Standard size glossy
paper (Letter/A4,
Letter-R, A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 x 17,
A3)
Minimum size glossy
paper
Maximum size glossy
paper
Standard size
transparencies (Letter/
A4, Letter-R, A4-R,
Legal, Executive, JIS
B5, B5-R, A5, A5-R,
11 x 17, A3)
Minimum size
transparencies
Maximum size
transparencies
Standard size tough
paper (Letter/A4,
Letter-R, A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 x 17,
A3)
76 by 127 mm
(3 by 5 in)
312 by 470 mm
(12.3 by 18.5 in)
76 by 127 mm
(3 by 5 in)
312 by 470 mm
(12.3 by 18.5 in)
75 to 163 g/m
2
(20 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Minimum size tough
paper
Maximum size tough
paper
Envelope (Com 10,
Monarch, C5, DL, B5)
76 by 127 mm
(3 by 5 in)
312 by 470 mm
(12.3 by 18.5 in)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
75 to 105 g/m
(20 to 28 lb bond)
Standard size label
(Letter/A4, Letter-R,
A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 x 17,
A3)
Minimum size label76 by 127 mm
(3 by 5 in)
Maximum size label312 by 470 mm
(12.3 by 18.5 in)
1
11 x 17 inch, Ledger, and Tabloid sizes are all the same.
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
2
20 sheets
(10 mils thick
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
20Chapter 1 Printer descriptionENWW
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications
Media typeDimensionsWeight or thicknessCapacity
Standard size paper
(Letter/A4, Letter-R,
A4-R, Legal,
1
Executive, JIS B5
, B5R, A5, A5-R, 11 by 17,
A3)
Minimum size paper148 by 210 mm
(5.8 by 8.3 in)
Maximum size paper/
cardstock
297 by 432 mm
(11.7 by 17 in)
Standard size glossy
paper (Letter/A4,
Letter-R, A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 x 17,
A3)
Minimum size glossy
paper
Maximum size glossy
paper
148 by 210 mm
(5.8 by 8.3 in)
297 by 432 mm
(11.7 by 17 in)
Standard size
transparencies (Letter/
A4, Letter-R, A4-R,
Legal, Executive, JIS
B5, B5-R, A5, A5-R,
11 x 17, A3)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 163 g/m
2
(20 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
500 sheets
(75 g/m
2
; 20 lb bond)
500 sheets
(75 g/m
2
; 20 lb bond)
100 sheets
(75 g/m
2
; 20 lb bond)
200 sheets
200 sheets
200 sheets
100 sheets
(0.13 mm thick;
5.5 mils thick)
Minimum size
transparencies
Maximum size
transparencies
Standard size Tough
paper (Letter/A4,
Letter-R, A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 by 17,
A3)
Minimum size Tough
paper
Maximum size Tough
paper
148 by 210 mm
(5.8 by 8.3 in)
297 by 432 mm
(11.7 by 17 in)
148 by 210 mm
(5.8 by 8.3 in)
297 by 432 mm
(11.7 by 17 in)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
0.10 to 0.13 mm thick
(4 to 5.5 mils thick)
100 sheets
(0.13 mm thick;
5.5 mils thick)
100 sheets
(0.13 mm thick;
5.5 mils thick)
100 sheets
(0.13 mm thick;
5.5 mils thick)
100 sheets
(0.13 mm thick;
5.5 mils thick)
100 sheets
(0.13 mm thick;
5.5 mils thick)
ENWWMedia requirements21
Table 1-18. Tray 2, Tray 3, and Tray 4 supported media specifications (continued)
Media typeDimensionsWeight or thicknessCapacity
Standard size label
(Letter/A4, Letter-R,
A4-R, Legal,
Executive, JIS B5, B5R, A5, A5-R, 11 x 17,
A3)
Minimum size label148 by 210 mm
(5.8 by 8.3 in)
Maximum size label297 by 432 mm
(11.7 by 17 in)
1
Trays 2, 3, and 4 use “Custom” size specifically for B5 ISO. Trays 2, 3, and 4 do not support
Maximum stack
height: 50 mm (2 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
the range of custom sizes available in Tray 1.
Supported paper weights and sizes (HP Color LaserJet 5550
models)
Letter and A4 sizes can be loaded with the long-edge or short-edge leading into the printer.
Long-edge first is the preferred orientation. Long-edge feed gives greater throughput, and
lower consumable usage. Short-edge feed is called the rotated orientation, and is identified
in the trays as LTR-R and A4-R. Short-edge feed can be useful when printing on media with
special features, such as perforations or windows.
Table 1-19. Tray 1 paper sizes and types
Tray 1DimensionsWeight or thicknessCapacity
Minimum size (unless
otherwise noted)
Maximum size (unless
otherwise noted)
Nondetectable
standard sizes: Letter,
Letter-Rotated, A4, A4Rotated, Legal,
Executive, A5, A3,
RA3, 11 x 17, B4(JIS),
B5(JIS), Double post
card(JIS), 16K, 8K,
Executive (JIS), 12 x
18, 8.5 x 13, A6, JISB6, Statement, #10
envelope, DL
Envelope, C5
Envelope, B5
Envelope, Monarch
Envelope. (Tray 1 has
no automatically
detectable standard
sizes.)
1
1, 2
76 by 127 mm
(3 by 5 in)
306 by 470 mm
(12.1 by 18.5 in)
(16 to 53 for all
models lb bond)
Plain paper
75 to 89 g/m
(20 to 23 lb bond)
2
100 sheets
(75 g/m
2
; 20 lb bond)
22Chapter 1 Printer descriptionENWW
Table 1-19. Tray 1 paper sizes and types (continued)
Tray 1DimensionsWeight or thicknessCapacity
Light paper
60 to 74 g/m
2
(16 to 19 lb bond)
Intermediate paper
90 to 104 g/m
2
(24 to 27 lb bond)
Heavy paper
105 to 119 g/m
2
(28 to 31 lb bond)
Extra heavy paper
120 to 164 g/m
2
(32 to 43 lb bond)
Cardstock
163 to 200 g/m
2
(44 to 53 lb bond)
Glossy paper
75 to 105 g/m
2
(20 to 28 lb bond)
Heavy Glossy
106 to 120 g/m
2
(29 to 32 lb bond)
High Gloss Images
120 to 120 g/m
2
(32 to 32 lb bond)
Transparency0.12 to 0.13 mm thick
(4.7 to 5.5 mils thick)
Tough Paper0.10 to 0.13 mm thick
(4 to 5 mils thick)
100 sheets
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
Maximum stack
height: 10 mm (0.4 in)
NOTE
Envelopes
75 to 105 g/m
2
20 envelopes
(20 to 28 lb bond)
LabelsMaximum stack
height: 10 mm (0.4 in)
1
The media weight range is 60 to 199 g?/?m2 (16 to 53 lb bond).
2
Paper up to 312 mm wide can be fed through the paper path, but most drivers only support
306 mm maximum width.
The following table lists the standard sizes of paper that the printer can automatically detect
when loaded in Tray 2 and optional Trays 3, 4, and 5.
ENWWMedia requirements23
Table 1-20. Tray 2 and optional Trays 3, 4, and 5 (5550 model only) paper sizes and
types
Tray 2 and optional
Trays 3, 4, and 5
(5550 model only)
Automatically
detectable standard
sizes: Letter, LetterRotated, A4, A4Rotated, A3, 11x17,
Legal, B4 (JIS), B5
(JIS), A5, Executive.
Trays 3 and 4 are
optional on the HP
Color LaserJet 5500
models. Trays 3, 4,
and 5 are optional on
the HP Color LaserJet
5550 models.
Nondetectable
standard sizes: 16K,
8K, Executive (JIS),
8.5 x 13
DimensionsWeight or thicknessCapacity
Minimum Size (unless
otherwise noted)
1
Maximum size (unless
otherwise noted)
1
Plain paper
Light paper
76 by 127 mm
(3 by 5 in)
297 by 431 mm
(11.69 by 17 in)
75 to 89 g/m
2
(20 to 23 lb bond)
60 to 74 g/m
2
500 sheets
(75 g/m
2
; 20 g/m)
500 sheets
(16 to 19 lb bond)
Intermediate paper
Heavy paper
Extra heavy paper
Glossy paper
90 to 104 g/m
(24 to 27 lb bond)
105 to 119 g/m
(28 to 31 lb bond)
2
120 to 163 g/m
(32 to 43 lb bond)
75 to 105 g/m
2
Maximum stack
height: 50 mm (2.0 in)
2
Maximum stack
height: 50 mm (2.0 in)
2
Maximum stack
height: 50 mm (2.0 in)
2
200 sheets
(20 to 28 lb bond)
High Gloss Images
120 to 120 g/m
(32 to 32 lb bond)
2
Maximum stack
height: 10 mm (0.4 in)
LabelsMaximum stack
height: 50 mm (2 in)
Transparency0.12 to 0.13 mm thick
100 sheets
(4.7 to 5.5 mils thick)
Tough paper0.10 to 0.13 mm thick
100 sheets
(4 to 5 mils thick)
1
The media size weight range is 60 to 163 g?/?m2 (16 to 43 lb).
2
The use of Extra heavy paper from Trays 2, 3, 4, and 5 is allowed, but the performance
cannot be guaranteed due to the wide variation in these papers.
The printer automatically prints on paper weights up to 163 g/m2. However, automatic two-
DimensionsWeight or thicknessCapacity
60 to 120 g/m
(16 to 32 lb bond)
2
sided printing on weights above the maximum value noted in this table can produce
unexpected results.
Manual two-sided (duplex) printing. Any of the supported paper sizes listed for printing
from Tray 1 can be manually duplexed.
Media specifications for 2-sided (duplex) printing
For automatic 2-sided printing, you can use any of the following standard-size paper in
weights from 60 to 120 g/m
●Letter/A4
●A3
●Legal
●Executive
2
(16 to 32 lb bond):
NOTE
NOTE
●JIS B5
●B4
●11 x 17 inch
The printer automatically prints on paper weights up to 163 g/m2. However, automatic 2sided printing on weights above the maximum value noted above can produce unexpected
results.
Automatic 2-sided printing does not support rotated (short-edge first) orientation.
For manual 2-sided printing, you can use any of the supported paper sizes listed for printing
from Tray 1.
Media to avoid
This printer can handle many types of media. Using media outside the printer’s
specifications will cause a loss of print quality and increase the chance of paper jams
occurring.
●Do not use paper that is too rough.
●
Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
●
Do not use multipart forms.
●Do not use paper that has already been printed on or fed through a photocopier or printer.
●Do not use paper with a watermark if you are printing solid patterns.
●Do not use paper that is embossed.
ENWWMedia requirements25
Media that may cause damage to the printer
In rare circumstances media can damage the printer. To prevent possible damage, do not
use the following media:
●Do not use paper that is coated unless it is specifically recommended for use in this
printer.
●Do not use paper with staples.
●Do not use paper with irregularities such as tabs or cuts.
●Do not use preprinted forms or letterhead paper with low temperature dyes or
thermography. Preprinted forms or letterhead must use inks that can tolerate
temperatures of 190°C (374°F) for 0.1 second.
●Do not use any media that produces hazardous emissions, or that melts, offsets, or
discolors when exposed to 190°C (374°F) for 0.1 second.
●Do not use transparencies designed for use with Inkjet printers or other low temperature
printers. Use only transparencies that are specified for use with HP Color LaserJet
printers.
Printing on special media
Use these guidelines when printing on special types of media.
●
For optimum results, use conventional 75 g/m
2
(20 lb) xerographic paper.
CAUTION
●Verify that the paper is of good quality and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, curls, or bent edges.
Transparencies
When printing on transparencies, use the following guidelines.
●Handle transparencies using the edges. Oils from your fingers can remain on the
transparency and can cause print quality problems.
●Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet transparencies with this printer. HP products are
designed to work together for optimum printing results.
●In either the software application or the driver, select Transparency as the media type.
Or, print from a tray that is configured for transparencies.
●Transparencies are not supported from Tray 5 in the HP LaserJet 5550 model.
Transparencies not designed for LaserJet printing will melt in the printer, causing damage to
the printer.
Printing on transparencies
Table 1-22. Printing on transparencies
DescriptionSpecifications
Electrical surface resistivity
26Chapter 1 Printer descriptionENWW
2 to 15 x 10**10 ohms per square inch
Table 1-22. Printing on transparencies (continued)
DescriptionSpecifications
NOTE
Fusing compatibility
Caliper (thickness)
Materials must not discolor, melt, offset, or
release hazardous emissions when heated to
190°C ( (374°F)) for 0.1 second.
0.12 mm (0.0048 in) to 0.13 mm (0.0052 in)
Glossy paper
●In either the software application or the driver, select Glossy or Heavy Glossy as the
media type, or print from a tray that is configured for glossy paper.
Select Glossy for media weights up to 105 g/m
media weights of 105 g/m
2
(28 lb bond) and heavier.
2
(28 lb bond). Select Heavy Glossy for
●Use the control panel to set the media type to GLOSSY or HEAVY GLOSSY for the
input tray being used.
Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer.
HP products are designed to work together for optimum printing results. If HP Color LaserJet
Soft Gloss paper is not used with this printer, print quality may be compromised.
Colored paper
●Colored paper should be of the same high quality as white xerographic paper.
●Pigments used must be able to withstand the printer’s fusing temperature of 190° C
(374° F) for 0.1 second without deterioration.
●Do not use paper with a colored coating that was added after the paper was produced.
●The printer creates colors by printing patterns of dots, overlaying and varying their
spacing to produce various colors. Varying the shade or color of your paper will affect
the shades of your printed colors.
Heavy paper
Table 1-23. Paper specifications
Paper typePaper weight
Heavy
Extra heavy
Cardstock
●
Any of the trays will print most heavy media that does not exceed 163 g/m
●For optimum results when printing on heavy paper, use the printer control panel to set
the media type for the tray to HEAVY (106 g/m
●
Use card stock only in Tray 1 (163 g/m
105-119 g/m2 (28-31 lb)
120-163 g/m2 (32-43 lb)
163-200 g/m2 (44-53 lb)
2
to 163 g/m2).
2
to 200 g/m2).
2
(47 lb bond).
ENWWMedia requirements27
●In either the software application or the driver, select Heavy or Cardstock as the media
type, or print from a tray that is configured for heavy paper.
●Because this setting affects all print jobs, it is important to return the printer to its original
settings once your job has printed. See the section in the online user guide on
configuring input trays.
CAUTION
In general, do not use paper that is heavier than the recommended specification for this
printer. Doing so can cause misfeeds, jams, inferior print quality, and excessive mechanical
wear. However, some heavier media types, such as HP Cover Stock, can be safely used.
See
Table 1-17. Tray 1 (multi-purpose tray) supported media specifications for supported
paper types and sizes.
Printing images (HP Color LaserJet 5550 models)
To obtain the best print quality when printing images, use HP High Gloss Laser Paper
(Q2419A). In either the software program or the driver, select HIGH GLOSS or print from a
tray that is configured for glossy paper.
●In either the software program or the printer driver, select HIGH GLOSS (IMAGES) as
the media type, or print from a tray that is configured for glossy paper.
●You can also configure the printer by using settings on the printer control panel.
Envelopes
Envelopes can be printed only from Tray 1. Set the tray’s media size to the specific envelope
size. For information about loading envelopes, see the section in the online user guide about
loading envelopes into Tray 1.
Adhering to the following guidelines will help ensure proper printing on envelopes and help
prevent printer jams:
NOTE
CAUTION
●Do not load more than 20 envelopes into Tray 1.
●
The weight rating of envelopes should not exceed 105 g/m
●Envelopes should be flat.
●Do not use envelopes with windows or clasps.
●Envelopes must not be wrinkled, nicked, or otherwise damaged.
●Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat
and pressures of the printer’s fusing process.
●Envelopes should be loaded face-down and with the top of the envelope to the left, and
the short edge feeding into the printer first.
In high humidity environments, envelopes should be printed long-edge first to prevent them
from sealing during printing. For long-edge printing, envelopes should be loaded long-edge
first, face-down. See the section in the online user guide about loading envelopes in Tray 1.
To prevent severe printer damage, do not use envelopes that have windows, clasps, snaps,
or synthetic materials.
2
(28 lb).
28Chapter 1 Printer descriptionENWW
Labels
NOTE
To print labels, set the tray’s media type to LABELS in the printer control panel.
When printing labels, use the following guidelines:
●Verify that the label’s adhesive material can tolerate temperatures of 190°C (374°F) for
0.1 second.
●Verify that adhesive material is not exposed between the labels. Exposed areas can
cause labels to peel off during printing, which can cause printer jams. Exposed adhesive
can also cause damage to printer components.
●Do not re-feed a sheet of labels.
●Verify that labels lie flat.
●Do not use labels that are wrinkled, bubbled, or otherwise damaged.
HP LaserJet Tough paper
When printing on HP LaserJet Tough paper, use the following guidelines:
●Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on
HP LaserJet Tough paper can cause print quality problems.
●Use only Hewlett-Packard LaserJet Tough paper with this printer. HP products are
designed to work together for optimum printing results.
●In either the software application or the driver, select Tough Paper as the media type, or
print from a tray that is configured for HP LaserJet Tough paper.
Preprinted forms and letterhead
Observe the following guidelines for best results with preprinted forms and letterhead:
●Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize,
or release hazardous emissions when subjected to the printer’s fusing temperature of
approximately 190°C ( 374°F) for 0.1 second.
●Inks must be non-flammable and should not adversely affect any printer rollers.
●Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes
during storage.
●To load preprinted forms and letterhead into Tray 1, load them face down with the top
edge of the page to the left.
●Before you load preprinted paper such as forms and letterhead, verify that the ink on the
paper is dry. During the fusing process, wet ink can come off of preprinted paper.
●When simplex printing, load pre-printed forms and letterhead into trays 2, 3, 4, and 5
(HP Color LaserJet 5550 models) face-up with the top edge of the page to the left. To
load pre-printed forms and letterhead into Tray 1, load them face-down with the top edge
of the page to the left.
●When duplex printing, load preprinted forms and letterhead into Trays 2, 3, 4, and 5
(Tray 5 HP Color LaserJet 5550 models) face-down with the top edge of the page to the
left. Load preprinted forms and letterhead into Tray 1 face-up with the top edge of the
page to the left.
ENWWMedia requirements29
Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same
specifications as standard paper; refer to the HP LaserJet Printer Family Print Media Guide,
available through HP Direct. See the online user guide for ordering information. HewlettPackard recommends that recycled paper contain no more than 5% groundwood.
Weight equivalence table
Table 1-24. Weight equivalence table shows equivalent weights for different grades of
paper. A boldface type value indicates a commonly available standard weight for that grade.
NOTE
Text and book grades marked with an asterisk (*) actually calculate to 51, 61, 71, and 81 but
are rounded to standard book or text weights of 50, 60, 70, and 80.
Table 1-24. Weight equivalence table
Bond
weight
(17 x
22 inches)
16#41#22#27#33#37#
17#43#24#29#35#39#
20#50# *28#34#42#46#
21#54#30#36#44#49#
24#60# *33#41#50#55#
27#68#37#45#55#61#
28#70# *39#49#58#65#105 g/m2
29#74#41#50#61#68#
Text/Book
weight
(25 x
38 inches)
Cover
weight
(20 x
26 inches)
Bristol
weight
(22.5 x
28.5 inches
)
Index
weight
(25.5 x
30.5 inches
)
Tag weight
(24 x 36
inches)
Metric
weight
60 g/m
64 g/m
75 g/m
80 g/m
90 g/m
100 g/m
110 g/m
2
2
2
2
2
2
2
32#80# *44#55#67#74#
36#90#50#62#75#83#
120 g/m
135 g/m
2
2
39#100#55#67#82#91#148 g/m2
40#101#55#68#83#92#
150 g/m
2
43#110#60#74#90#100#163 g/m2
45#115#63#77#94#104#
170 g/m
2
47#119#65#80#97#108#176 g/m2
51#128#70#86#105#117#
190 g/m
2
53#134#74#90#110#122#199 g/m2
54#137#75#93#113#125#203 g/m2
30Chapter 1 Printer descriptionENWW
Table 1-24. Weight equivalence table (continued)
Bond
weight
(17 x
22 inches)
58#146#80#98#120#133#216 g/m2
65#165#90#111#135#150#244 g/m2
Text/Book
weight
(25 x
38 inches)
Cover
weight
(20 x
26 inches)
Bristol
weight
(22.5 x
28.5 inches
)
Index
weight
(25.5 x
30.5 inches
)
Tag weight
(24 x 36
inches)
Metric
weight
66#169#92#114#138#154#
250 g/m
67#171#94#115#140#155#253 g/m2
70#178#98#120#146#162#264 g/m2
72#183#100#123#150#166#271 g/m2
2
ENWWMedia requirements31
Hewlett-Packard warranty statement
HP PRODUCT
HP Color LaserJet 5500/5550, 5500n/5550n,
5500dn/5550dn, 5500dtn/5550dtn, and
5500hdn/5550hdn printers
HP warrants to you, the end-user customer, that HP hardware and accessories will be free
from defects in materials and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after
the date of purchase, for the period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives notice of such defects during
the warranty period, HP will replace software which does not execute its programming
instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If
HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price upon prompt return of the
product.
HP products may contain remanufactured parts equivalent to new in performance or may
have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance
or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c)
unauthorized modification or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above
limitation or exclusion might not apply to you. This warranty gives you specific legal rights
and you might also have other rights that vary from country/region to country/region, state to
state, or province to province. HP's limited warranty is valid in any country/region or locality
where HP has a support presence for this product and where HP has marketed this product.
The level of warranty service you receive may vary according to local standards. HP will not
alter form, fit or function of the product to make it operate in a country/region for which it was
never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA
OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST
PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
DURATION OF LIMITED WARRANTY
1 year limited warranty
32Chapter 1 Printer descriptionENWW
Limited warranty for print cartridge life
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental specifications
for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP's
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
ENWWLimited warranty for print cartridge life33
HP's Premium Protection Warranty. Color LaserJet Image Fuser
Kit and Image Transfer Kit Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the
printer provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage,
or operation outside of the published environmental specifications for the printer product or
(c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem) or contact HP customer support. At HP's option, HP will either
replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
34Chapter 1 Printer descriptionENWW
Declaration of Conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:Hewlett-Packard Company
Manufacturer’s Address:11311 Chinden Boulevard,
declares that the product
Product Name:HP Color LaserJet 5500/5500n/5500dn/5500dtn/5500hdn
Regulatory Model Number:BOISB-0202-00
Product Options:All
conforms to the following Product Specifications:
Safety:IEC 60950:1999 / EN60950:2000
IEC 60825-1:1993 + A1 +A2 / EN 60825-1 + A11 +A2 Class 1 Laser/LED Product
GB4943-2001
EMC:
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly:
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
*) This product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the
requirements of EN55022 Class A in which case the following applies: “Warning—This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures”.
For regulatory topics only:
Australia ContactProduct Regulations Manager, Hewlett-Packard Australia, Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European ContactYour Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
USA Contact
CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1:2001
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143)
Product Relations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160 Boise, Idaho 83707-0015,
(Phone: 208-396-6000)
Boise, Idaho 83714-1021, USA
Including: 500-sheet paper feeder unit
1*
2
/ ICES-003, Issue 4 / GB9254-1998
Boise, Idaho 83713, USA
9 February, 2005
ENWWDeclaration of Conformity35
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:Hewlett-Packard Company
Manufacturer’s Address:11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:HP Color LaserJet 5550/5550n/5550dn/5550dtn/5550hdn
Regulatory Model Number
4)
:
BOISB-0310-00
Including
Q3956A—Optional 500-Sheet Input Tray
Q9669A—Optional Printer Stand
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1:2001
EN 55024:1998/A1:2001
FCC Title 47 CFR, Part 15 Class B
2
/ ICES-003, Issue 4
GB9254-1998, GB17625.1-1998
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly:
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems Compliance testing of product to
standard with exception of Clause 9.5, which is not yet in effect.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) The product includes LAN (Local Area Network) options. When the interface cable is attached to LAN connectors, the product meets the
requirements of EN55022 and CNS13438 Class A in which case the following applies: “Warning—This is a class A product. In a domestic
environment this product may cause radio interference in which case the user may be required to take adequate measures”.
4) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho 83713, USA
8 February, 2005
For regulatory topics only:
Australia ContactProduct Regulations Manager, Hewlett-Packard Australia, Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European ContactYour Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143)
USA Contact
Product Relations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160 Boise, Idaho 83707-0015,
(Phone: 208-396-6000)
36Chapter 1 Printer descriptionENWW
Safety information
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since 1 August
1976. Compliance is mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of Health and Human
Services (DHHS) Radiation Performance Standard according to the Radiation Control for
Health and Safety Act of 1968. Since radiation emitted inside the printer is completely
confined within protective housings and external covers, the laser beam cannot escape
during any phase of normal user operation. Invisible laser beam is emitted within the laser/
scanner unit. Do not disassemble the laser/scanner unit, as the laser beam can injure your
eyes.The unit cannot be adjusted in the field. The label shown below is attached to the laser/
scanner unit cover.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in
this guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
‹Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques.
‹CEM›.››
ENWWSafety information37
EMI statement (Korea)
Figure 1-7.
Figure 1-8.
EMI statement for Korea
VCCI statement (Japan)
VCCI statement for Japan
38Chapter 1 Printer descriptionENWW
Laser Statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 5500/5550, 5500n/5550n, 5500dn/5550dn, 5500dtn/5550dtn,
5500hdn/5550hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994)
mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 5500/5550, 5500n/5550n, 5500dn/5550dn, 5500dtn/5550dtn,
5500hdn/5550hdn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin
säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
ENWWSafety information39
Toner safety
HP Planet Partners™ returns and recycling service offers HP LaserJet printing supplies
recycling free of charge in many countries/regions around the world. Check the inside of
your new HP LaserJet toner cartridge box. You will find a Return and Recycle Guide inside
the box. There should be a prepaid and preaddressed mailing label inside the Guide. Follow
the instructions provided.
NOTE
In case of toner spills, skin and clothing are best cleaned by removing as much toner as
possible with a dry tissue, then washing with cold water. Hot water causes toner to
permanently set into clothing.
40Chapter 1 Printer descriptionENWW
Service approach
2
Chapter contents
This chapter contains information about the following topics.
World Wide Web ...............................................................................................................44
HP service parts information compact disc ......................................................................45
HP support assistant compact disc ..................................................................................45
Customer care reseller sales and service support center ................................................45
HP service agreements ....................................................................................................45
Other areas .......................................................................................................................45
HP customer care .............................................................................................................45
Ordering related documentation and software .................................................................46
HP maintenance agreements .................................................................................................48
On-site service agreements ..............................................................................................48
Priority on-site service ......................................................................................................48
Next-day on-site service ...................................................................................................48
Weekly (volume) on-site service ......................................................................................48
ENWWChapter contents41
Service approach
Table 2-1. Printer repair normally begins by using the printer’s internal diagnostics
and the three-step process below.
Step 1Isolate the problem to the major system (for
Step 2Determine if the problem is located in the
Step 3Troubleshoot the problem using the procedures
Once a faulty part is located, the printer can usually be repaired at the assembly level by
replacing field replaceable units (FRUs). Some mechanical assemblies might need to be
repaired at the subassembly level. Hewlett-Packard does not support replacement of
components on the printer circuit assembles.
example, the host computer, the network or
server, or the printer system).
accessories or in the printer engine.
in Chapter 7.
42Chapter 2 Service approachENWW
Parts and supplies
This section discusses how to order parts and supplies
Ordering parts
Field replaceable and accessory part numbers are found in Chapter 8 of this manual. Order
replacement parts from Hewlett-Packard Customer Support-Americas (HPCS-A) or HewlettPackard Customer Support-Europe (HPCS-E).
NOTE
Use only accessories specifically designed for this printer. Accessories can be ordered from
an authorized service or support provider.
Order supplies directly from Hewlett-Packard. The phone numbers for ordering supplies are:
●U.S. 800-538-8787
●United Kingdom 0734-441212
●Other local phone numbers may also be available
Ordering parts, supplies, and accessories over the Internet
To order supplies in the US, contact www.hp.com/go/ljsupplies. To order supplies worldwide,
see www.hp.com/ghp/buyonline.html. To order accessories, see www.hp.com.
Ordering directly through the embedded Web server (for
printers with network connections)
Use the following steps to order printing supplies directly through the embedded Web server.
1. In the Web browser on the computer, type the IP address for the printer. The printer
status window appears. Or, go to the URL provided in the alert email.
ENWWParts and supplies 43
2. Click Other Links.
3. Click Order Supplies. The browser opens to a page in which you can choose to send
information about the printer to HP. You also have the option to order supplies without
sending the printer information to HP.
4. Select the part numbers you want to order and follow the instructions on the screen.
Ordering directly through the HP Toolbox software (HP Color
LaserJet 5550 model only)
The HP Toolbox software gives you the ability to order supplies directly from the computer.
Two things are necessary to use this feature:
●The HP Toolbox software must be installed on your computer. (It is automatically
installed as part of the typical software installation.)
●You must have access to the World Wide Web.
1. At the bottom right of the screen (in the system tray), click the hp Toolbox icon. The
software opens in a Web browser. (Or, on the Start menu, select Programs,HewlettPackard, HP Color LaserJet 5550, and then select HP Toolbox.)
2. On the left side of the window, click Other Links.
3. Click Order Supplies. The browser opens to the supplies purchasing page.
4. Select the supplies you want to order.
Exchange program
HP offers remanufactured assemblies for some parts. These are identified in Chapter 8 and
can be ordered from Hewlett-Packard Customer Support-Americas (HPCS-A) or HewlettPackard Customer Support-Europe (HPCS-E).
Supplies
Paper and print cartridges can be ordered directly from Hewlett-Packard. See Chapter 8 for
ordering information.
World Wide Web
Printer drivers, updated HP printer software, and product and support information can be
obtained from the following URL:
In the U.S.: www.hp.com/support/clj5500 or www.hp.com/support/clj5550
Printer drivers can be obtained from the following sites:
In China: ftp://www.hp.com.cn/support/clj5500 or ftp://www.hp.com.cn/support/clj5550
In Japan: ftp://www.jpn.hp.com/support/clj5500 or ftp://www.jpn.hp.com/support/clj5550
In Korea: www.hp.co.kr/support/clj5500 or www.hp.co.kr/support/clj5550
In Taiwan: www.hp.com.tw/support/clj5500 or www.hp.com.tw/support/clj5550
or the local driver Web site: www.dds.com.tw
44Chapter 2 Service approachENWW
Parts identification and pricing information can be found at the following Web site:
www.hp.com/go/hpparts
HP service parts information compact disc
This powerful, CD-ROM-based parts information tool is designed to give users fast, easy
access to parts information such as pricing and recommended stocking lists for a wide range
of HP products. To subscribe to this quarterly service in the U.S. or Canada, call
800-336-5987. In Asia Pacific, call 65-740-4484. Parts identification and pricing information
can also be checked via the World Wide Web at http://isis.tay.cpqcorp.net/materials/
reference/partcontracts.asp.
HP support assistant compact disc
This support tool offers a comprehensive online information system designed to provide
technical and product information about HP products. To subscribe to the quarterly service in
the U.S. or Canada, call 800-457-1762. In Hong Kong SAR, Indonesia, Malaysia, or
Singapore, call Mentor Media at 65-740-4477.
Customer care reseller sales and service support center
The Customer Care Reseller Sales and Support Center is available to assist resellers and
service technicians. To reach this support center, call 800-544-9976.
HP service agreements
Call 800-743-8305 in the U.S. or 800-268-1221 in Canada.
Other areas
Outside of North America and Europe, contact the local HP sales office for assistance in
obtaining technical support for resellers and service technicians.
HP customer care
Online services
For 24-hour access to information using a modem or Internet connection:
World Wide Web URL: for the HP Color LaserJet 5500/5550 models, updated HP printer
software, product and support information, and printer drivers in several languages can be
obtained from www.hp.com/support/clj5500 or www.hp.com/support/clj5550. (Sites are in
English.)
Visit www.hp.com/support/net_printing for information about the HP Jetdirect 5550 external
print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools
for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and
resolve computing and printing problems. The ISPE tools are available at
www.instantsupport.hp.com.
Telephone support
ENWWParts and supplies 45
HP provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team waiting to help you. For the telephone number for your
country/region, see the flyer that shipped in the box with the product, or visit www.hp.com/
support/callcenters. Before calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at www.hp.com. Click the support & drivers block.
Software utilities, drivers, and electronic information
Visit www.hp.com/go/clj5500_software or www.hp.com/go/clj5550_software for the HP Color
LaserJet 5500 models. The Web page for the drivers might be in English, but you can
download the drivers in several languages.
See the flyer that shipped in the box with the printer for phone-contact information.
HP service information
To locate HP-Authorized Dealers, call 800-243-9816 (U.S.) or 800-387-3867 (Canada). For
service for your product, call the customer support number for your country/region. See the
flyer that shipped in the box with the printer.
HP service agreements
Call 800-835-4747 (U.S.) or 800-268-1221 (Canada).
For extended Service call, 800-446-0522
HP Toolbox (HP Color LaserJet 5550 models only)
NOTE
To check the printer status and settings and to view troubleshooting information and online
documentation, use HP Toolbox. You can view the HP Toolbox when the printer is directly
connected to your computer or when it is connected to a network. You must have performed
a complete software installation to use the HP Toolbox.
HP support and information for Macintosh computers
Visit www.hp.com/go/macosx for Macintosh OS x support information and HP subscription
service for driver updates.
Visit www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.
Ordering related documentation and software
Table 2-2. Related documentation and software shows where to order related
documentation and software. Telephone numbers for the various sources are:
HP Distribution Center (HPD) (661) 257-5565. Fax: 805-257-6995
In other countries/regions contact your local sales office.
Table 2-2. Related documentation and software
DescriptionPart Number
HP LaserJet Family Print Media Guide5963-7863
HP JetDirect Print Server Administrator’s Guide5971-3257
PCL/PJL Technical Reference Package5021-0377
46Chapter 2 Service approachENWW
Table 2-2. Related documentation and software (continued)
DescriptionPart Number
HP Color LaserJet 5500 Series Getting Started
Guide
HP Color LaserJet 5500 Series Service ManualQ3713-90965
HP Color LaserJet 5500 Series Printer Service
and Support CD-ROM
C9656-90925
Q3713-60112
ENWWParts and supplies 47
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary
by area. Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times.
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-day on-site service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP
products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.
For more information on HP service agreements, call 800-835-4747 (U.S.) or 800-268-1221
(Canada).
48Chapter 2 Service approachENWW
3
Installation and configuration
This chapter contains information about the following topics.
Site requirements ....................................................................................................................51
Space requirements ................................................................................................................52
500-sheet paper feeder dimensions .................................................................................52
Printer stand dimensions ..................................................................................................52
Unpack the printer ...................................................................................................................53
Setting network security on the printer .................................................................................102
Locking the control panel ................................................................................................102
Using an ASCII PJL escape sequence to set network security .....................................103
50Chapter 3 Installation and configurationENWW
Site requirements
Environmental specifications
Keep the printer within the environmental conditions shown in Table 1-4, Environmental
specifications, for optimum performance.
The printer must be kept in a proper location to maintain the performance level that has
been set at the factory. In particular, be sure that the environment adheres to the
specifications listed in this chapter.
Below are recommendations for the printer location and placement.
Make sure the printer has the following:
●A well-ventilated, dust-free area
●A surface that will support the particular printer model
●A hard, level surface (not more than a 2° angle)
●For the HP Color LaserJet 5500/5550, 5500n/5550, and 5500/5550dn, the surface must
support up to 60 kg (132 lb)
●For the HP Color LaserJet 5500dtn and HP Color LaserJet 5550dtn, the surface must
support up to 113 kg ( 250 lb)
●For the HP Color LaserJet 5500hdn, the surface must support up to 128 kg (283 lb)
●For the HP Color LaserJet 5550hdn, the surface must support up to 144 kg (317 lb)
●A level surface that supports all four corners of the 500-sheet paper feeder
●A constant temperature and humidity (Do not install near water sources, humidifiers, air
conditioners, refrigerators, or other major appliances.)
Make sure to keep the printer away from the following:
●Direct sunlight, dust, open flames, or water
●
Direct flow of exhaust from air ventilation systems
●Magnets and devices that emit a magnetic field
●Areas subject to vibration
●Walls or other objects. There must be enough space around the printer for proper
access and ventilation.
ENWWSite requirements51
Space requirements
The printer must have the following amounts of space above and around it.
Figure 3-1.
Space requirements (printer only)
1628 mm (25 inches)
21090 mm (43 inches)
3940 mm (37 inches)
500-sheet paper feeder dimensions
For each additional 500-sheet paper feeder installed, add the height from the list below to
the height of the printer.
●Width = 578 mm (22.8 inches)
●Depth = 662 mm (26.2 inches)
●Height = 132 mm (5.2 inches)
Printer stand dimensions
If the printer is on a stand, add the height from the list below to the total height. Also note
that the stand increases the overall width space requirement.
HP Color LaserJet 5500 models only
●Width = 630 mm (24.8 inches)
●Depth = 670 mm (26.5 inches)
●Height = 202 mm (8.0 inches)
HP Color LaserJet 5550 models only
●Width = 628.7 mm (24.7 inches)
●Depth = 727 mm (28.6 inches)
●Height = 130.2 mm (4.1 inches)
52Chapter 3 Installation and configurationENWW
Unpack the printer
This section provides instructions for unpacking the printer.
Package contents
Figure 3-2.
Package contents for HP Color LaserJet 5500, 5500n, and 5500dn
1HP Color LaserJet 5500, 5500n, and 5500dn models
2Print cartridges
3Software and electronic documentation
4Getting Started Guide
5Power cord
6Parallel cable (base models only)
7Control panel overlay
ENWWUnpack the printer53
Figure 3-3.
Package contents for HP Color LaserJet 5550, 5550n, and 5550dn
1Print cartridges
2HP Color LaserJet 5550, 5550n, and 5550dn models only
3Parallel cable (base models only)
4Power cord
5Getting Started Guide
6Network Installation Guide
7Control panel label
8CD
Unpacking the HP Color LaserJet 5500 series printer (for
base models 5500n and 5500dn)
NOTE
Save all the packing materials in case you need to repack and transport the printer at a later
date.
1. Cut the tape to open the box and unpack the printer.
54Chapter 3 Installation and configurationENWW
2. Open the flaps and disconnect the strapping loops.
3. Lift the box off and set it aside.
4. Locate the two connecting tabs on the bottom. Bend the tabs out and down. Remove the
two top cushion rails.
ENWWUnpack the printer55
5. Lift the inner sleeve up and off of the printer.
6. Remove the accessory box. Slide the top sections of each packing cushion off.
WARNING!
The printer weighs approximately 65 kg (132 lb). HP recommends having four people lift or
move the printer.
7. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
56Chapter 3 Installation and configurationENWW
8. For the HP Color LaserJet 5500 models, remove the orange packing tape from the
printer. Remove the clear plastic film from the control panel.
9. For the HP Color LaserJet 5550 models, remove the clip from the tray.
10. Discard the clip.
ENWWUnpack the printer57
Unpacking the HP Color LaserJet 5500/5550dtn and
5500/5550hdn models
1. The following illustration shows the HP Color LaserJet 5500/5550dtn and 5500/5550hdn
printers.
2. Open the crate and remove the packing material.
58Chapter 3 Installation and configurationENWW
3. Remove the documentation, power cords, cables, print cartridges, and other materials
as shown below.
HP Color LaserJet 5500dtn and 5500 hdn contents
HP Color LaserJet 5550dtn and 5550hdn contents
ENWWUnpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models59
4. Assemble the ramps.
5. Remove the printer from the crate by rolling the printer down the ramps.
6. Remove the clip from the tray.
60Chapter 3 Installation and configurationENWW
7. Discard the clip.
8. Remove the shipping cardboard from the optional trays.
9. Loosen the cardboard from the optional trays.
10. Lift upward and completely remove the cardboard.
ENWWUnpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models61
Installing print cartridges for HP Color LaserJet 5500 series
printers
This section includes instructions for installing print cartridges.
Installing print cartridges (HP Color LaserJet 5500 series
models)
1. After a short while, the control panel displays INSTALL SUPPLIES. Using the side
handles, open the top cover.
2. Grasp the top edge of the front cover and pull to open the front cover.
62Chapter 3 Installation and configurationENWW
3. Grasp the green handles on either side of the transfer unit (ETB) and pull down.
CAUTION
Do not place anything on the ETB while it is open. If the ETB is punctured, print quality
problems might result.
4. Remove the print cartridge from the plastic bag.
5. Remove the covering by lifting it upward.
6. After removing the covering completely, discard it.
7. Remove the cover at the right side of the print cartridge.
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers63
8. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge
from side to side.
9. Remove the orange shipping tape. Remove and discard the orange shipping locks.
10. Remove the inside sealing tape by pulling the orange loop on the end of the cartridge
and pulling the tape completely out. Discard tape.
Installing paper trays (HP Color LaserJet 5500 series printers)
1. Adjust the rear length guide by squeezing the guide adjustment latch and sliding the
back of the tray to the size of the paper being loaded.
64Chapter 3 Installation and configurationENWW
2. Slide the side guides to the desired size.
3.
Load paper face-up. Load up to 500 sheets of 75 g/m
2
(20 lb) stock in the 500-sheet
paper feeder trays. Capacity may vary with other paper types.
4. Insert the trays into the printer and the 500-sheet paper feeder.
NOTE
The HP Color LaserJet 5550hdn (shown above) has three 500-sheet feeders.
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers65
Installing accessories (HP Color LaserJet 5500 series printers)
Installing optional 500-sheet feeder for HP Color LaserJet 5500 series printers.
1. Remove the optional 500-sheet feeder from the box and remove the packing materials.
Save the box and packing material if you need to transport the optional 500-sheet feeder.
NOTE
66Chapter 3 Installation and configurationENWW
The HP Color Laser 5500dtn and 5550dtn models come standard with one optional 500sheet feeder. HP Color LaserJet 5500hdn comes standard with two options 500-sheet
feeders. The HP Color LaserJet 5550hdn comes standard with three optional 500-sheet
feeders. The maximum number of options 500-sheet feeders that can be installed on HP
Color LaserJet 5500 models is two. The maximum number of optional 500-sheet feeders
that can be installed on HP Color LaserJet 5550 models is three.
2. Use the guide pins on the 500-sheet paper feeder to align the printer as you lower it onto
the paper feeder. The HP Color LaserJet 5500 model is shown.
NOTE
NOTE
There are a maximum of two optional Trays and four pegs for the HP Color LaserJet 5500
models.
The HP Color LaserJet 5550 model is shown above.
A maximum of three trays and three pegs for HP Color LaserJet 5550 models.
3. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers67
4. If you are installing another 500-sheet paper feeder, align the second paper feeder with
the guide pins on the first paper feeder.
NOTE
WARNING!
NOTE
If you already have one optional 500-sheet paper feeder and you are adding a second one,
you will need to unplug the printer, and detach the printer from the first 500-sheet paper
feeder to install the second one.
Use caution when stacking the 500-sheet paper feeders and the printer. Avoid tipping.
5. Insert an attachment screw into each of the four alignment holes. Using your fingers or a
coin, tighten the screws to attach the printer to the optional 500-sheet feeder.
This is true for each optional 500-sheet feeder and/or printer stand.
68Chapter 3 Installation and configurationENWW
6. Gently lower the printer onto the optional 500-sheet feeder.
CAUTION
NOTE
Avoid bending the guide pins while lowering the printer.
The above graphic represents the HP Color LaserJet 5500/5550dtn model. The HP Color
LaserJet 5500hdn has two optional 500-sheet stackable feeders and the HP Color LaserJet
5550hdn has three optional 500-sheet stackable feeders.
Installing optional printer stand (HP Color LaserJet 5500
series printers)
1. Place the printer stand in the prepared location.
CAUTION
The prepared location must be level, sturdy, and must support all four corners of the printer
stand.
2. It takes four people to lift and move the printer. Grip the printer at the four corners and
move it to the prepared location.
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers69
3. Use the guide pins on the printer stand to align the 500-sheet paper feeder as you lower
it onto the printer stand.
4. Insert an attachment screw into each of the four alignment holes. Using your fingers or a
coin, tighten the screws to attach the printer to the 500-sheet paper feeder.
NOTE
CAUTION
NOTE
This is true for each device sheet feeder and/or a printer stand.
5. Gently lower the printer onto the 500-sheet paper feeder.
Avoid bending the guide pins while lowering the printer.
The above graphic represents the HP Color LaserJet 5500hdn model. The HP Color
LaserJet 5550hdn has three 500-sheet stackable sheet feeders.
Installing a new overlay (HP Color LaserJet 5500 models)
Some printer models are shipped without the control panel overlay installed or you might
prefer using a different overlay from the one that is installed. Overlays are available for
several languages. If you are setting up a printer for a language other than English, follow
this procedure.
1. Open the top cover. Use a small flat-blade screw driver to release the locking tabs on
either side of the control-panel overlay, and then remove the overlay.
70Chapter 3 Installation and configurationENWW
2. Position the new overlay over the top of the control panel. Insert the left tab of the
overlay into the slot on the printer face. Line up the tab on the right side of the overlay
with the slot on the right side of the control panel. Set the overlay in place by pushing
down on the overlay near the blue button.
Control panel and overlay for HP Color LaserJet 5500 models only
3. Press
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
10. Press
language choice.
to open the MENUS.
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlightLANGUAGE.
to select LANGUAGE.
to highlight the desired language, and then press to select and save the
Installing a new control panel label (HP Color LaserJet 5550
models)
Some printer models are shipped without the control panel labels installed or you might
prefer to use a different label than the one that is installed. Labels are available for several
languages. If you are setting up a printer for a language other than English, follow this
procedure.
1. Remove the backing from the adhesive side of the label.
2. Position the new label over the top of the control panel.
3. Press the label firmly onto the control panel.
NOTE
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers71
When applying the label, start at the center and press the label into place towards the edges
of the control panel.
4. Plug the AC power cord into the printer.
5. Plug the power cord into the outlet.
6. Turn the printer on.
7. Change the language display if necessary.
72Chapter 3 Installation and configurationENWW
8. Insert the CD ROM into the proper drive to install the software.
9. Press M
10. Press
11. Press
12. Press
13. Press
14. Press
15. Press
16. Press
language choice.
ENU
to open the MENUS'.
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlight LANGUAGE.
to select LANGUAGE.
to highlight the desired language, and then press to select and save the
Testing the printer operation
Print a configuration page to ensure the printer is working properly.
1. Press
enter the MENUS.
2. Press
3. Press
4. Press
(HP Color LaserJet 5500 models) or M
to highlight INFORMATION.
to select INFORMATION.
to highlight PRINT CONFIGURATION.
ENU
(HP Color LaserJet 5550 models) to
5. Press
to print the configuration page.
Using PowerSave
The adjustable PowerSave Time feature reduces power consumption when the printer has
been inactive for an extended period. You can set the length of time before the printer goes
into PowerSave mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 1 HOUR, 2 HOURS,
or 4 HOURS. The default setting is 30 MINUTES.
NOTE
ENWWInstalling print cartridges for HP Color LaserJet 5500 series printers73
The printer display dims when the printer is in PowerSave mode. PowerSave mode does not
affect printer warm-up time.
To set PowerSave Time
1. Press (HP Color LaserJet 5500 models) or M
enter the MENUS.
2. Press
3. Press
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
10. Press P
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
to highlight SYSTEM SETUP.
to select SYSTEM SETUP.
to highlight POWERSAVE TIME.
to select POWERSAVE TIME.
or to select the appropriate time period.
to set the time period.
AUSE/RESUME
(HP Color LaserJet 5500 models) or M
models).
To disable/enable PowerSave
1. Press (HP Color LaserJet 5500 models) or M
enter the MENUS.
2. Press
3. Press
to highlight CONFIGURE DEVICE.
to select CONFIGURE DEVICE.
ENU
(HP Color LaserJet 5550 models) to
ENU
(HP Color LaserJet 5550
ENU
(HP Color LaserJet 5550 models) to
4. Press
5. Press
6. Press
7. Press
8. Press
9. Press
to highlight RESETS.
to select RESETS.
to highlight POWERSAVE.
to select POWERSAVE.
or to select ON.
to set the selection.
10. Press the P
5550 models) button.
AUSE/RESUME
(HP Color LaserJet 5500 models) or M
ENU
(HP Color LaserJet
74Chapter 3 Installation and configurationENWW
Connecting to a computer
The HP Color LaserJet 5550 series printer supports network and parallel connections at the
same time.
Parallel connections
NOTE
Figure 3-4.
HP Color LaserJet 5550 models: You cannot use the parallel connection and the USB
connection at the same time.
To establish a parallel connection, connect the printer to the computer by using a
bidirectional parallel cable (IEEE-1284-C). Plug that connector into the printer's parallel port.
The cable can be a maximum of 10 meters (30 feet) long.
When used to describe a parallel interface, the term bidirectional indicates that the printer is
able to both receive data from the computer and send data to the computer through the
parallel port.
Parallel port connection (HP Color LaserJet 5500 models)
Figure 3-5.
NOTE
ENWWConnecting to a computer75
Parallel port connection (HP Color LaserJet 5550 models)
To use the enhanced capabilities of the bidirectional parallel interface, ensure that the most
recent printer driver is installed. These enhanced capabilities include bidirectional
communication between the computer and printer, faster transfer of data, and automatic
configuration of printer drivers.
USB configuration (HP Color LaserJet 5550 models)
This printer supports a USB 1.1 connection. The port is located on the back of the printer, as
shown in
The network USB can be used at the same time.
Figure 3-6. USB connection. You must use an A-to-B type USB cable.
NOTE
Figure 3-6.
USB support is not available for computers running Windows 95 or Windows NT 4.0. You
cannot use the parallel connection and the USB connection at the same time.
USB connection
1USB connector
2USB port
Auxiliary connection configuration (HP Color LaserJet 5550
Figure 3-7.
models)
This printer supports an auxiliary connection for paper handling input devices. The port is
located on the back of the printer, as shown in the auxiliary connection.
Auxiliary connection
1Auxiliary connection port
76Chapter 3 Installation and configurationENWW
Network connections
You may connect the printer to a network in several ways.
Direct to network
Connect one end of the network cable to the RJ-45 port. Connect the other end to the
network.
Figure 3-8.
Figure 3-9.
Direct to network connection
Network print server
Connect one end of a network cable into the server. Connect the other end to the network.
Connect one end of another network cable to the printer and the other end to the network.
Network print server connection
ENWWConnecting to a computer77
Peer to peer (direct to network)
Connect one end of a network cable to your computer. Connect the other end to the
network. Connect one end of another network cable to the printer and the other end to the
network.
Figure 3-10.
Figure 3-11.
Peer to peer connection (direct to network)
Peer to peer (parallel)
Connect two or more computers to the network hub using network cables. Connect one end
of a parallel cable to the printer. Connect the other end to a computer.
Peer to peer connection (parallel)
78Chapter 3 Installation and configurationENWW
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