This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Atom are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft, Windows,
and Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2010
First Edition: January 2010
Document Part Number: 582437-002
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
3 Illustrated parts catalog ............................................................................................................................... 17
Service tag ......................................................................................................................................... 17
Device major components .................................................................................................................. 18
Index ................................................................................................................................................................. 139
TouchPad, with 2 TouchPad buttons and 2-way scrolling (taps enabled as
default)
Power requirementsAC adapter
65-W Smart AC adapter
●
40-W Smart AC adapter
●
NOTE: AC adapter includes connector on cable and localized plug support.
Battery
6 cell Li-Ion (66-Wh) 3.0-Ah
●
6 cell Li-ion (55-Wh) 2.55-Ah
●
4-cell Li-ion (29-Wh) 2.0-Ah
●
SecuritySupports HP Kensington Security Lock
Operating systemPreinstalled:
Windows 7 Professional 32
Windows 7 Professional 32 with Windows XP Pro images
Windows 7 Home Premium
Windows 7 Starter
Windows XP Home SP3 for NetBooks
FreeDOS
SUSE Linux (SLED 11)
ServiceabilityCustomer Self-Replacement (CSR):
AC adapter
●
Battery (system)
●
Keyboard
●
Memory module
●
Hard drive
●
3
2External component identification
Components included with the computer may vary by region and model. The illustrations in this
chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer, follow these steps:
Select Start > Control Panel > System and Security > Device Manager.
▲
You can also add hardware or modify device configurations using Device Manager.
NOTE:Windows® includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
4Chapter 2 External component identification
Top components
TouchPad
ComponentDescription
(1)TouchPad*Moves the pointer and selects or activates items on the screen.
(2)Left TouchPad button*Functions like the left button on an external mouse.
(3)Right TouchPad button*Functions like the right button on an external mouse.
(4)TouchPad scroll zoneScrolls up or down.
*This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers.
Then, right-click the device representing your computer, and select Mouse settings.
Top components5
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on.
(2)QuickWeb lightOn: The Web browser is in use.
(3)QuickLook light
(4)Power light
On: The computer is on.
●
Off: The computer is off or in Sleep or Hibernation.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
6Chapter 2 External component identification
Buttons
ComponentDescription
(1)QuickWeb button
(2)QuickLook button
(3)Power button
When the computer is off, press the button to open
●
HP QuickWeb.
When the computer is on, press the button to open
●
the default Web browser.
When the computer is off, press the button to open
●
HP QuickLook.
When the computer is on, press the button to open
●
Software Setup.
NOTE: If Software Setup is not available, the default
Web browser opens.
When the computer is off, press the button to turn
●
on the computer.
When the computer is on, press the button to shut
●
down the computer.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the
●
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
Top components7
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyDisplays system information when pressed in combination with
(3)Windows logo keyDisplays the Windows Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the pointer.
(5)Embedded numeric keypad keysCan be used like the keys on an external numeric keypad.
(6)Function keysExecute the action represented by the icon on the key.
the fn key.
the esc key.
8Chapter 2 External component identification
Front components
ComponentDescription
(1)Drive light Blinking: The hard drive is being accessed.
(2)Wireless light
(3)Wireless switch Turns the wireless feature on or off, but does not create a
(4)Speakers (2) Produce sound.
Blue: An integrated wireless device, such as a wireless local
●
area network (WLAN) device and/or a Bluetooth® device, is
on.
Amber: All wireless devices are off.
●
NOTE: The wireless light turns amber when the computer turns
on and all wireless devices are off.
wireless connection.
NOTE: To establish a wireless connection, a wireless network
must already be set up.
Front components9
Right-side components
ComponentDescription
(1)SD Card ReaderSupports the following optional digital card formats:
MultiMediaCard (MMC)
●
Secure Digital (SD) Memory Card
●
(2)Audio-out (headphone) jack Produces sound when connected to optional powered stereo
(3)Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
(4)Powered USB port Provides power to a USB device, such as an optional external
(5)RJ-45 (network) jackConnects a network cable.
(6)Security cable slotAttaches an optional security cable to the computer.
speakers, headphones, ear buds, a headset, or television audio.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
array microphone, or monaural microphone.
optical drive, if used with a powered USB cable.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
10Chapter 2 External component identification
Left-side components
ComponentDescription
(1)Battery light
(2)Power connectorConnects an AC adapter.
(3)External monitor portConnects an external VGA monitor or projector.
(4)VentEnables airflow to cool internal components.
(5)USB ports (2)Connect optional USB devices.
Amber: A battery is charging.
●
Turquoise: A battery is close to full charge capacity.
●
Blinking amber: A battery that is the only available power
●
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Off: If the computer is plugged into an external power
●
source, the light turns off when all batteries in the computer
are fully charged. If the computer is not plugged into an
external power source, the light stays off until the battery
reaches a low battery level..
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Left-side components11
Display components
ComponentDescription
(1)Webcam lightOn: The webcam is in use.
(2)WebcamRecords audio and video and captures still photographs.
(3)Internal microphones (2)Record sound.
NOTE: If there is a microphone icon next to each microphone
opening, your computer has internal microphones.
12Chapter 2 External component identification
Bottom components
ComponentDescription
(1)Battery bayHolds the battery.
(2)Battery release latches (2)Release the battery from the battery bay.
(4)Service tagProvides the product brand and series name, serial number (s/n),
(5)Memory module compartmentContains the memory module slot.
(6)Vents (2)Enable airflow to cool internal components.
and product number (p/n) of your computer. Have this information
available when you contact technical support.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Bottom components13
Carrying handle
Select models of the computer have an optional carrying handle that is attached to the bottom of the
computer. The handle can be extended by rotating it away from the computer as shown in the
following illustration.
14Chapter 2 External component identification
Wireless antennas
On select models of the computer, at least 2 antennas send and receive signals from one or more
wireless devices.
ComponentDescription
(1)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with
wireless wide-area networks (WWANs).
(2)WLAN antennas (2)* (select models only)Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and EnvironmentalNotices that applies to your country or region. These notices are located in Help and Support.
Wireless antennas15
Additional hardware components
ComponentDescription
(1)Power cord*Connects an AC adapter to an AC outlet.
(2)AC adapterConverts AC power to DC power.
(3)Battery*Powers the computer when the computer is not plugged into
external power.
*Batteries and power cords vary in appearance by region and country.
16Chapter 2 External component identification
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag located on the bottom of the computer.
(1) Product name(4) Warranty period
(2) Product number(5) Model description (select models)
(3) Serial number
Service tag17
Device major components
18Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
(1)Display panel assembly (includes 1 webcam, 2 microphones, and 2 WLAN antennas with
cables; 2 WWAN antennas with cables on select models)
See
Display assembly components on page 24 for a comprehensive list of display
assembly spare parts.
25.7-cm (10.1-in), high-definition, AntiGlare, touch-screen display for use with
●
webcam and WWAN option, black
25.7-cm (10.1-in), high-definition, AntiGlare, touch-screen display for use with
●
webcam and WWAN option, red
25.7-cm (10.1-in), high-definition, AntiGlare, touch-screen display for use with
●
webcam and WWAN option, blue
25.7-cm (10.1-in), high-definition, AntiGlare, touch-screen display for use with
●
webcam, black
25.7-cm (10.1-in), high-definition, AntiGlare display assembly for use with webcam
●
and WWAN option, black
25.7-cm (10.1-in), high-definition, AntiGlare display assembly for use with webcam
●
and WWAN option, red
25.7-cm (10.1-in), high-definition, AntiGlare display assembly for use with webcam
●
and WWAN option, blue
25.7-cm (10.1-in), high-definition, AntiGlare display assembly for use with webcam577969-001
●
25.7-cm (10.1-in), WSVGA, AntiGlare, touch-screen display for use with webcam and
●
WWAN option, black
598456-001
607178-001
607180-001
598454-001
580616-001
607182-001
607184-001
598455-001
(2)Keyboard, 25.7 cm (10.1 in)
25.7-cm (10.1-in), WSVGA, AntiGlare, touch-screen display for use with webcam and
●
WWAN option, red
25.7-cm (10.1-in), WSVGA, AntiGlare, touch-screen display for use with webcam and
●
WWAN option, blue
25.7-cm (10.1-in), WSVGA, AntiGlare, touch-screen display for use with webcam598453-001
●
25.7-cm (10.1-in), WSVGA, AntiGlare display assembly for use with webcam and
●
WWAN option, black
25.7-cm (10.1-in), WSVGA, AntiGlare display assembly for use with webcam and
●
WWAN option, red
25.7-cm (10.1-in), WSVGA, AntiGlare display assembly for use with webcam and
●
WWAN option, blue
25.7-cm (10.1-in), WSVGA, AntiGlare display assembly for use with webcam577968-001
●
For use in Belgium578364-A41
●
For use in Brazil578364-201
●
For use in Bulgaria578364-261
●
For use in the Czech Republic578364-221
●
For use in Denmark578364-081
●
607177-001
607179-001
580615-001
607181-001
607183-001
For use in Europe578364-B31
●
For use in France578364-051
●
Device major components19
ItemDescriptionSpare part number
For use in French Canada578364-121
●
For use in Finland, and Sweden578364-B71
●
For use in Germany578364-041
●
For use in Greece578364-DJ1
●
For use in Hungary578364-211
●
For use in Iceland578364-DD1
●
For use in Israel578364-BB1
●
For use in Italy578364-061
●
For use in Japan578364-291
●
For use in Latin America578364-161
●
For use in Norway578364-091
●
For use in Portugal578364-131
●
For use in Russia578364-251
●
For use in Saudi Arabia578364-171
●
For use in Slovakia578364-231
●
For use in Slovenia578364-BA1
●
(3)Top cover (includes TouchPad)
(4)Speaker assembly (includes cable)577967-001
(5)Hard drive
For use in South Korea578364-AD1
●
For use in Spain578364-071
●
For use in Switzerland578364-BG1
●
For use in Taiwan578364-AB1
●
For use in Thailand578364-281
●
For use in Turkey578364-141
●
For use in the United Kingdom578364-031
●
For use in the United States578364-001
●
Black577926-001
●
Red598461-001
●
Blue598462-001
●
NOTE: Hard drive spares include mounting bracket and screws.
320-GB, 7200-RPM, for use with WWAN option593643-001
●
320-GB, 7200-RPM, SATA577974-001
●
250-GB, 7200-RPM, for use with WWAN option593642-001
●
20Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
Solid state drive (SSD)
(6)Fan and heat sink assembly (includes replacement thermal material)598452-001
(7)WLAN module
Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter
Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter
250-GB, 7200-RPM, SATA577973-001
●
160-GB, 7200-RPM, for use with WWAN option593641-001
●
160-GB, 7200-RPM, SATA577972-001
●
NOTE: Solid state drive spares include mounting bracket and screws.
128-GB, SATA606971-001
●
80-GB, SATA583004-001
●
(BT3.0+HS ready)
For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands,
●
Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United
States
For use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba,
●
Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus,
Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina,
Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,
Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El
Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French
Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong
Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, the Ivory Coast, Jamaica,
Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia,
Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands,
Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the
Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan,
Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of China, Peru,
the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia,
Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia,
the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands,
Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia,
St. Vincent, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania,
Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the
United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu,
Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
575920-001
518434-001
518434-002
Intel Centrino Wireless-N 1000 802.11b/g/n 1x2
Device major components21
ItemDescriptionSpare part number
Broadcom 4312G 802.11b/g WiFi Adapter
For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria,
●
Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia, Brazil,
Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia,
Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El
Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana,
Greece, Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica,
Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania,
Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Monaco,
Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the
Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi
Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea,
Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago,
Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin
Islands, the United States, Venezuela, and Vietnam
For use in Russia and Ukraine585984-001
●
For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and
●
the U.S. Virgin Islands
For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
●
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria,
Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African
Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the
Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,
Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji,
Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana,
Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau,
Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,
Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati,
Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether
Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman,
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of
China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova,
Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts
and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden,
Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and
Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab
Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam,
Yemen, Zaire, Zambia, and Zimbabwe
572520-001
504593-003
504593-004
(8)System board (includes processor, replacement thermal material, and RTC battery)
Includes Intel Atom N470 1.83-GHz processor, 512-KB Level 2 cache, 667-MHz front-
●
side bus (FSB)
Includes Intel Atom N470 1.83-GHz processor, 512-KB Level 2 cache, 667-MHz front-
●
side bus (FSB) for use in the People's Republic of China
Includes Intel Atom N450 1.66-GHz processor, 512-KB Level 2 cache, 667-MHz front-
●
side bus (FSB)
22Chapter 3 Illustrated parts catalog
598449-001
598450-001
598447-001
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