HP (Hewlett-Packard) 5100dtn, 5100tn User Manual

use

hp LaserJet 5100

5100tn 5100dtn

hp LaserJet 5100, 5100tn,
and 5100dtn series printers

use guide

© Copyright Hewlett-Packard
Company 2002

All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited,
except as allowed under the
copyright laws.

Publication number
Q1860-online

First Edition, May 2002

Warranty

The information contained in
this document is subject to
change without notice.

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY
OF MERCHANT ABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE.

Hewlett-Packard shall not be
liable for an y direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.

Trademark Credits

PostScript is a trademark of
Adobe Systems Incorporated.

Arial is a U.S. registered
trademark of the Monotype
Corporation.

Microsoft, Windows, and
Windows NT are U.S.
registered trademarks of
Microsoft Corporation.

HP-UX® Release 10.20 and
later, and Release 11.00 and
later (in both 32- and 64-bit
configurations) on all HP 9000
computers are Open Group
UNIX 95 branded products.

NERGY STAR is a U.S.

E
registered service mark of the
U.S. EPA.

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714

Contents

1 Printer Basics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . .7

Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Configure the control panel display language (Optional) . . 15

Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Software for Macintosh Computers . . . . . . . . . . . . . . . . . . .21

Software for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . .25

Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 26

Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Loading Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Loading the 500-Sheet Tray (Optional) . . . . . . . . . . . . . . . . . . . 31

Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . .33

Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Printing Letterhead, Prepunched, or Preprinted Paper . . . . 38

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printing Rotated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Printing Full-Bleed Images . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printing Cards, Custom-Size and Heavy Paper . . . . . . . . .47

Printing Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Using Features in the Printer Driver . . . . . . . . . . . . . . . . . .53

ENWW iii

Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 55

Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 57

Job Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Proofing and Holding a Job . . . . . . . . . . . . . . . . . . . . . . . . .61

Printing a Private Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Storing a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

3 Printer Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Performing Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . 68

Managing the Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . .69

HP Policy on Non-HP Print Cartridges . . . . . . . . . . . . . . . .69

Print Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Print Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . .69

Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 70

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . .77

Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 78

Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . .79

Clearing Jams from the Optional Duplexer . . . . . . . . . . . . .80

Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . .82

Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 83

Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . .92

Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . .94

Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . .94

Troubleshooting Flowchart for Macintosh Users . . . . . . . . 100

Linux Problem Solving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . .104

Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

A Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Polyester media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-4

Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-7

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

iv ENWW

Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-13

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-18

B Control Panel Menus

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Private/Stored Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-16

EIO Menu (5100tn/5100dtn) . . . . . . . . . . . . . . . . . . . . . . . . . B-18

Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20

C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-5

Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-6

Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-8

D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2

Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

E Embedded Web Server

To access the embedded Web server . . . . . . . . . . . . . . . . E-1

Home Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-2

Device Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-3

Networking Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-4

Glossary

ENWW v

vi ENWW

Printer Basics

Overview

Congratulations on your purchase of an HP LaserJet 5100 series
printer. If you have not done so, see the start guide provided with
the printer for setup instructions.

Now that the printer is set up and ready to use, take a few moments
to get to know the printer. This chapter introduces the following:

• Features and benefits of the printer.

• Important printer parts and locations.

• Accessories and supplies available for the printer.

• The layout and basic operation of the printer’s control panel.

1

• Helpful printer software for increased printing flexibility.

ENWW Chapter 1: Printer Basics 1

Printer Features and Benefits

Many of the printer’s features and benefits are outlined below.
Specific chapters contain more information on each feature. See
this guide’s index or contents to locate this information.

Wide Format Printing

Increased capability from your laser printer:

• Prints on paper sizes up to 312 x 470 mm (12.28 x 18.5 inches).

• Prints full bleed images (up to A3 size and 279 x 432 mm

[11 x 17 inches]) by printing images on larger paper that can be
trimmed to the edges.

High Print Quality

Professional results that meet the demands of complex documents:

• ProRes 1200 (true 1200 dpi) for highest quality graphics printing.

• FastRes 1200 for fast, high-quality image printin g.

• HP UltraPrecise toner for high quality print.

High Performance

Faster printing for improved productivity:

• Prints 22 pages per minute (A4) or 21 pages per minute (Letter).

• 300 MHz RISC microprocessor.

• Prints the first page in less than 13 seconds.

Connectivity/Ease of Use

Easy to use and administer in a shared environment:

• Available HP JetDirect print server EIO cards with support for all

leading network operating systems.

• Helpful printer software provided on a compact disc.

2 Chapter 1: Printer Basics ENWW

Expandability

Ability to grow with the printing needs of workgroups:

• 3 built-in DIMM slots for memory expansion.

• Available flash and memory DIMM cards.

• Up to 208 MB maximum memory capability on the

HP LaserJet 5100, 224 MB maximum memory capability on the
HP LaserJet 5100tn and HP LaserJet 5100dtn.

• 2 EIO interface slots.

• Available hard drive EIO card for storage of additional fonts and

forms.

Paper Handling

Versatile to meet a combination of user needs:

• 100 sheet multi-purpose tray.

• 250 sheet paper tray.

• 500 sheet universal paper feeder (standard on the

HP LaserJet 5100tn and 5100dtn models).

• Up to 4 paper trays possible.

• Optional duplex printing accessory for tw o-sided printing

(standard on the HP LaserJet 5100dtn model).

Best Value

Providing industry-leading value to customers:

• PostScriptä 3 emulation standard.

• 10,000 page print cartridge.

Euro Character ()

Equipping customers for a changing world market:

• This printer is currently enabled to print the all-new euro character.

HP is committed to maximizing document portability through
supporting and promoting euro symbol standards.

• To learn more about printing the euro character, visit HP’s

LaserJet euro website at http://www.hp.com/go/laserjeteuro.

ENWW Chapter 1: Printer Basics 3

Environmental Features

• EconoMode uses approximately 50% less toner, which extends

the life of the print cartridge (HP does not recommend full-time
use of EconoMode)

• PowerSave setting saves energy (meets ENERGY STAR

guidelines)

4 Chapter 1: Printer Basics ENWW

Printer Information

Congratulations on your purchase of the HP LaserJet 5100 series
printer! This printer is available in three configurations, as described
below.

HP LaserJet 5100 printer

The HP LaserJet 5100 printer (product number: Q1860A) is a
22 pages per minute (ppm) laser printer that comes standard with
a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2, and 16 MB
of memory . It is designed for workgroups and can print on paper
sizes up to A3 and 11 x 17 (279 x 432 mm).

HP LaserJet 5100tn printer

The HP LaserJet 5100tn printer (product number: Q1861A) is a
22 ppm laser printer that comes standard with a 100-sheet
multi-purpose T ray 1, a 250-sheet T ray 2, a 500-sheet T ray 3, 32 MB
of memory , and an HP Jetdirect print server for connecting to a fast
Ethernet (10/100Base-TX) network. It is designed for network users
and can print on paper sizes up to A3 and 11 x 17 (279 x 432 mm).

HP LaserJet 5100dtn printer

The HP LaserJet 5100dtn printer (product number: Q1862A) is a
22 ppm laser printer that comes standard with a 100-sheet
multi-purpose T ray 1, a 250-sheet T ray 2, a 500-sheet T ray 3, 32 MB
of memory , an HP Jetdirect print server for connecting to a fast
Ethernet (10/100Base-TX) network, an embedded Web server
DIMM for remote printer management, and a duplex (two-sided)
printing accessory. The printer is designed for network users and
can print on paper sizes up to A3 and 11 x 17 (279 x 432 mm).

The illustrations in this guide will be based on the HP LaserJet 5100
printer unless otherwise stated.

ENWW Chapter 1: Printer Basics 5

A variety of configurations are possible with the optional trays:

Figure 1 Optional Tray Configurations

Note A duplexer can be added to any of these configurations and is

placed under Tray 2.

6 Chapter 1: Printer Basics ENWW

Printer Parts and Locations

Control

panel and

display

(250-sheet)

Power
switch

Tray 2

Latches (to open rear door)

Top output bin

Paper size indicator

(set with dial inside tray)

Paper stop

Top cover

Product and

serial numbers

(located on the

underside of

the top cover)

Tray 1

(100-sheet)

Paper level

indicator

Rear door

(paper jam access)

Rear output bin

(straight-through

paper path)

Power

connector

Network, I/O, or optional

hard disk (EIO slots)

Figure 2 Printer Parts (front and rear views)

ENWW Chapter 1: Printer Basics 7

Parallel interface

connector

Accessories and Supplies

You can increase the capabilities of the printer with optional
accessories and supplies.

Note Use accessories and supplies specifically designed for the printer

to ensure optimum performance.
The printer supports two enhanced input/output (EIO) cards. Other

accessories and options are available. For ordering information, see
the following page.

Suggested Accessories

HP JetDirect

print server EIO

card

Optional

Duplex Printing

Accessory

(or duplexer, for
2-sided printing)

hard disk

EIO card

Memory or

Flash DIMM

250-sheet

feeder and tray

500-sheet

feeder and tray

Figure 3 Optional Accessories

8 Chapter 1: Printer Basics ENWW

Ordering Information

Use only accessories specifically designed for this printer. To order
an accessory, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)

Ordering Information

Item Description or Use Part Number

500-Sheet Paper Feeder
and Tray

250-Sheet Paper Feeder
and Tray

Duplex Printing Accessory
(duplexer)

250-Sheet Replacement

Paper Handling

Tray
500-Sheet Replacement

Tray
HP Multipurpose Paper HP brand paper for a variety of uses

HP LaserJet Paper Premium HP brand paper for use

HP LaserJet Recycled

Printing Supplies

Paper

Paper feeder and one 500-sheet
tray.

Paper feeder and one 250-sheet
tray.

Allows automatic printing on both
sides of paper.

Replacement or additional paper
tray.

Replacement or additional paper
tray.

(1 box of 10 reams, 500 sheets
each). T o order a sample, in the U.S.
call 1-800-471-4701.

with HP LaserJet printers (1 box of
10 reams, 500 sheets each). To
order a sample, in the U.S. call
1-800-471-4701.

HP brand recycled paper for a
variety of uses. 500 sheets. T o order
a sample, in the U.S. call
1-800-471-4701.

Q1866A

Q1865A

Q1864A

RG5-7081-000
CN

RG5-7164-000
CN

HPM1120

HPJ1124

E1120

Print Cartr idge
(10,000 pages)

ENWW Chapter 1: Printer Basics 9

Replacement HP UltraPrecise print
cartridge.

C4129J

Ordering Information (Continued)

Item Description or Use Part Number

Dual In-line Memory
Module (DIMM)

SDRAM DIMM 16 MB

Flash DIMM Permanent storage for fonts and

Embedded Web server
(EWS) DIMM

Memory, Fonts, and Mass Storage

Optional Hard Disk Permanent storage for fonts and

Parallel Cab les 2 Meter IEEE-1284 cable

Enhanced I/O Cards Ethernet RJ-45 and BNC,

Accessories

Cable and Interface

Boosts the ability of the printer to
handle large print jobs (maximum
208 or 224 MB with HP brand
DIMMs):

32 MB
64 MB

forms:
2 MB

4 MB
Used to enable the EWS f or re mote

printer management.

forms. Also used to enable HP
Transmit Once technology.

3 Meter IEEE-1284 cable

LocalTalk
Token Ring RJ-45 and DB-9
10/100 Base-TX RJ-45 only

C7843A
C7845A
C9680A

C4286A
C4287A

C9129B

J6054A

C2950A
C2951A

J3111A
J4167A

J6057A

HP LaserJet Printer Family
Print Media Guide

PCL 5/PJL Technical
Reference Documentation
CD

HP LaserJet 5100, 5100tn,

Documentation

and 5100dtn Printers Start
Guide

A guide to using paper and other
print media with HP LaserJet
printers.

A guide to using printer commands
with HP LaserJet printers.

An additional copy of the start guide. Q1860-90901

5963-7863

5961-0976

(English)

10 Chapter 1: Printer Basics ENWW

Ordering Information (Continued)

Item Description or Use Part Number

Printer Maintenance Kit Contains user-replaceable parts

Maintenance

and instructions for routine printer
maintenance.

110 V printer:

new
exchange

220 V printer:

new
exchange

Q1860-67902
Q1860-69002

Q1860-67903
Q1860-69003

ENWW Chapter 1: Printer Basics 11

Control Panel Layout

The printer’s control panel consists of the following:

READY

2-line display

Figure 4 Control Panel Layout

Ready Data Attention

Go

Cancel

Job

Control Panel Lights

Menu

Item

- Value +

Select

Light Indication

Ready The printer is ready to print.
Data The printer is processing information.
Attention Action is required. See the control panel display.

12 Chapter 1: Printer Basics ENWW

Control Panel Keys

Key Function
[Go] • Places the printer either online or offline .

• Prints any data residing in the printer’s buffer.

• Allows the printer to resume printing after being off li n e. Clears most

printer messages and places the printer online.

• Allows the printer to continue printing with an error message such as

TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.

• Confirms a manual feed request if Tray 1 is loaded and TRAY 1

MODE=CASSETTE

printer’s control panel.

• Overrides a manual feed request from Tray 1 by selecting paper from the

next available tray.

• Exits the control panel menus. (To save a selected control panel setting,
first press [Select].)

[Cancel Job] Cancels the print job that the printer is processing. The time it takes to cancel

depends on the size of the print job. (Press it only once.)

[Menu] Cycles through the control panel menus. Press the right end of the button

to move forward or the left end of the button to move backward.

[Item] Cycles through the selected men u’s items . Press the right end of the button

to move forward or the left end of the button to move backward.

has been set from the Paper Handling Menu in the

[- Value +] Cycles through the selected menu item’s values . Press [+] to move forw ard

or [-] to move backward.

[Select] • Saves the selected value for that item. An asterisk (*) appears next to the

selection, indicating that it is the new default. Default settings remain
when the printer is switched off or reset (unless you reset all factory
defaults from the Resets Menu).

• Prints one of the printer information pages from the control panel.

ENWW Chapter 1: Printer Basics 13

Control Panel Menus

For a complete list of control panel items and possible values, see
page B-1.

Press [Menu] for access to all control panel menus. When
additional trays or other accessories are installed in the printer, new
menu items automatically appear.

To change a control panel setting:

1 Press [Menu] until the desired menu appears.
2 Press [Item] until the desired item appears.
3 Press [- Value +] until the desired setting appears.
4 Press [Select] to sav e the selection. An asterisk (*) appears next

to the selection in the display, indicating that it is now the default.

5 Press [Go] to exit the menu.

Note Settings in the printer driver and software application override

control panel settings. (Software application settings override
printer driver settings.)

If you cannot access a menu or item, it is either not an option for
the printer, or your network administrator has locked the function.
(The control panel reads ACCESS DENIED MENUS LOCKED.) See y our
network administrator.

To print a control panel menu map:

To see the current settings for all of the menus and items av ailab le
in the control panel, print a control panel menu map.

1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT MENU MAP appears.
3 Press [Select] to print the menu map.

Y ou might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options
currently installed in the printer.

14 Chapter 1: Printer Basics ENWW

Configure the control panel display langua ge (Optional)

By default, the control panel on the printer displays messages in
English. If necessary, set the printer to display messages and print
configuration pages in another supported language.

1 Turn the printer off.
2 Hold down [Select] while turning on the printer.
3 When SELECT LANGUAGE appears in the LED display, release

[Select].

4 After the printer has finished initializing, LANGUAGE = ENGLISH will

appear in the LED display.

5 When LANGUAGE = ENGLISH appears in the display, press

[- VALUE +] to scroll through the available languages.

6 Press [Select] to save the desired language as the new default.
7 Press [Go] to return to READY.
8 T o activate your ne w language choice, turn the printer off and then

turn the printer on.

9 The LED display text should now appear in the selected language.

Note For Japanese, Turkish, Czech, Russian, Hungarian, and Polish,

language selection will change the default symbol set f or the specific
language. For all other languages, the default symbol set is PC-8.

ENWW Chapter 1: Printer Basics 15

Printer Software

The printer comes with helpful softw are on a compact disc. See t he
start guide for installation instructions.

Note Check the ReadMe file provided on the compact disc for additional

software included and supported languages.

Windows

Client

Windows Software

Drivers

Macintosh

Client

Macintosh Software

PPDs
HP LaserJet Utility

Figure 5 Printer Software

The printer drivers provided on the compact disc must be installed
to take full advantage of the printer’s features. The other software
programs are recommended, but are not required for operation. See
the ReadMe file for more information.

The most recent drivers, additional drivers, and other software are
available from the Internet. Depending on the configuration of
Windows-driven computers, the installation program for the printer
software automatically checks the computer for Internet access to
obtain the latest software. If you do not hav e access to the Internet,
see the telephone support flyer included with the printer to obtain
the most recent software.

16 Chapter 1: Printer Basics ENWW

Printer Drivers

Printer drivers access the printer features and allow the computer
to communicate with the printer (via a printer language).

Note Check the ReadMe file provided on the compact disc for additional

software included and supported languages.
Certain printer features are a vailable only fro m the PCL 6 driver.

See the printer software help for availability of features.

Drivers Included with the Printer

The following printer drivers are included with the printer. The most
recent drivers are available on the Internet. Depending on the
configuration of Windows computers, the installation program for
the printer software automatically checks the computer for Internet
access to obtain the latest drivers.

PCL 5e PCL 6 PS

Windows 95
Windows 98
Windows Me
Windows NT® 4.0
Windows 2000
Windows XP
Macintosh computer PPDs are included (page 21).

1.PostScript (PS) printer driver

2.Microsoft® Windows® Millennium Edition

2








1

Within the computer installation program, select Typical Install to
install the PCL 5e, PCL 6, and PS drivers. Select Custom Install
to install only the software you prefer, or if you are a network
administrator. Select Minimum Install to install only the PCL 6
driver for basic printing.

ENWW Chapter 1: Printer Basics 17

Additional Drivers

You can obtain the following printer drivers by downloading them
from the Internet, or by requesting them from an HP-authorized
service or support provider. (See the telephone support flyer
included with the printer.)

• OS/2 PCL/PCL 6 printer driver*

• OS/2 PS printer driver*

• AutoCAD™ (Rev. 15 compatible Windows printer driver available

on the compact disc. Rev. 14 printer driver available with
HP LaserJet 5100 printer drivers (http://www,hp.com/lj5100).)

*The OS/2 drivers are also available from IBM, and are packaged
with OS/2.

Note If the desired printer driver is not on the compact disc or is not listed

here, check the software application’s installation disks or ReadMe
files to see if they include support for the printer. If not, contact the
software manufacturer or distributor and request a driver for the
printer.

18 Chapter 1: Printer Basics ENWW

Software for Windows

Use the Typical Install or Custom Install option to install the HP
software. (This includes several printer drivers. For more
information, see page 17.)

Note Network Administrators: If the printer is attached to a network,

before you can print, the printer must be configured for that network
using HP Web JetAdmin or similar network software. (See the start
guide.)

Access the Windows Printer Driver

To configure the driver, access it in one of the following ways:

Temporarily Change Settings

Operating System

Windows 95,
Windows 98, and
Windows Me

Windows NT 4.0 From the File menu, click Print,

Windows 2000 From the File menu, click Print,

Windows XP From the File menu, click Print,

Note Settings in the printer driver and software application override

(from a software application)

From the File menu, click Print,
and then click Setup or
Properties. (The actual steps can
vary; this is the most common
method.)

and then click Setup or
Properties. (The actual steps can
vary; this is the most common
method.)

and then click Setup or
Properties. (The actual steps can
vary; this is the most common
method.)

and then click Setup or
Properties. (The actual steps can
vary; this is the most common
method.)

Change Default Settings
(across all applications)

Click the Start button, point to
Settings, and then click Printers.

Right-click the printer icon, and
select Properties.

Click the Start button, point to
Settings, and then click Printers.
Right-click the printer icon, and
select Document Defaults or
Properties.

Click the Start button, point to
Settings, and then click Printers.
Right-click the printer icon, and
select Printing Preferences or
Properties.

Click the Start button, point to
Printers and Faxes. Right-click
the printer icon, and select

Properties

control panel settings. (Software application settings override
printer driver settings.)

ENWW Chapter 1: Printer Basics 19

Choose the Right Driver for Your Needs

Choose a printer driver based on the way you use the printer.

• Use the PCL 6 driver to take full advantage of the printer’s

features. Unless backward compatibility with previous PCL
drivers or older printers is necessary, the PCL 6 driver is
recommended.

• Use the PCL 5e driver if you want print results to look comparable

to those from older printers. Certain features are not available in
this driver. (Do not use the PCL 5e driver provided with this printer
with older printers.)

• Use the PS driver for compatibility with PostScript 3 needs.

Certain features are not av ailable in this driver.

The printer automatically switches between PS and PCL printer
languages.

Printer Driver Help

Each printer driver has help screens that can be activated either
from the Help button, the F1 key, or a question mark symbol in the
upper right corner in the printer driver (depending on the Windows
operating system used). These help screens give detailed
information about the specific driver. Printer driver help is separate
from the software application help.

20 Chapter 1: Printer Basics ENWW

Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

Mac OS 8.6 tp 9.x, Mac OS X classic, and Mac OS X use PPDs.
PPDs, in combination with the LaserWriter driver , access the printer
features and allow the computer to communicate with the printer.
An installation program for the PPDs and other software is provided
on the compact disc. Use the LaserWriter printer driver that comes
with the computer. (The LaserWriter driver is also available from
Apple.)

Print Dialog Extensions (PDEs) (Mac OS X only)

PDEs are code plug-ins that provide access to printer features, such
as number of copies, duplexing, and quality settings. An installation
program for the PDEs is provided on the compact disc.

HP LaserJet Utility

HP LaserJet Utility allo ws cont rol of features that are not a vailable
in the driver. The illustrated screens mak e selecting printer features
from the Macintosh computer easier than ever. Use the HP LaserJet
Utility to do the following:

• Customize the printer’s control panel messages.

• Name the printer, assign it to a zone on the network, download

files and fonts, and change most of the printer settings.

• Set a password for the printer.

• From the computer, lock out functions on the printer’s control

panel to prevent unauthorized access. (See the printer software

help.)

ENWW Chapter 1: Printer Basics 21

HP Web Jetadmin

Download HP Web Jetadmin from the HP Web site
(http://www.hp.com/cposupport/software.html). This web-based
driver-administration software should be installed on a server. The
following systems are supported:

• Windows 95

• Windows 98

• Windows Me

• Windows NT

• Windows 2000

• Windows XP

• HP-UX*

• OS/2*

*The software for these systems is not included on the compact disc
with the printer, but is a vailab le from the Internet. If you do not have
access to the Internet, see the telephone support flyer included with
the printer to obtain this software.

Software for Linux

For information about Linux support for the printer, see the HP Linux
support homepage: http://hp.sourceforge.net/.

22 Chapter 1: Printer Basics ENWW

Printing Tasks

Overview

This chapter presents basic printing tasks, such as:

• Selecting the output bin.

• Loading the trays.

• Printing on both sides of paper with the optional duplexer.

• Printing on special paper, such as letterhead and envelopes.

This chapter also introduces some advanced printing tasks, to
help you tak e fu ll advantage of the printer’s features. These tasks
are “advanced” because they require you to change settings from
a software application, the printer driver, or the printer’s control
panel.

2

• The printer driver allows you to:

• Create Quick Sets to save the printer’s setup information for

different kinds of print jobs.

• Print pages with a watermark in the background.

• Print the first page of a document on a different kind of paper

than the rest of the pages.

• Print multiple pages on one sheet of paper.

• Store, Quick Copy, and proof and hold print jobs.

(See “Using Features in the Printer Driver” on page 43.)

• Tray 1 can be used in several different ways. See “Customizing

Tray 1 Operation” on page 45.

• If you frequently use several kinds of paper or share the printer

with others, print by type and size to ensure that print jobs always

print on the desired paper. See “Printing by Type and Size of

Paper” on page 47.

ENWW Chapter 2: Printing Tasks 23

Selecting the Output Bin

The printer has two output locations: the rear output bin and the top
output bin. To use the top output bin, be sure the rear output bin is
closed. To use the rear outpu t bin, ope n it.

The following table shows the minimum and maximum sizes of
paper supported in the output bins.

Top Output Bin Rear Output Bin

Width From 3.9 to 11.7 inches wide

(100 to 297 mm wide)

Length From 5 to 18.5 inches long

(127 to 470 mm long)

From 3 to 12.28 inches wide

(76 to 312 mm wide)

Guidelines

• If paper coming out of the top output bin has problems, such as

excessive curl, try printing to the rear output bin.

• To avoid paper jams, do not open or close the rear output bin

while the printer is printing.

• Do not print envelopes, labels, paper wider than 11.7 inches

(297 mm) wide, small custom-size paper, postcards, or light or
heavy paper to the top output bin.

• For printing stacks of large paper only, the paper stop on the top

output bin prevents long paper from being pushed over the edge
of the printer.

24 Chapter 2: Printing Tasks ENWW

Printing to the Top Output Bin

The top output bin collects paper face-down, in correct order. The
top output bin should be used for most print jobs and is
recommended for printing the following:

• over 50 sheets of paper, continuously

• transparencies

Figure 6 Top Output Bin

ENWW Chapter 2: Printing Tasks 25

Printing to the Rear Output Bin

The printer always prints to the rear output bin if it is open. Paper
comes out of the printer face-up, with the last page on top.

To open the rear outp ut bin, grasp the handle at the top of the bin
and pull the bin down. Slide out the first extension, then flip open
the second extension if necessary.

Printing from Tray 1 to the rear output bin provides the straightest
paper path. Opening the rear output bin might improve output quality
with the following:

• envelopes

• labels

• paper wider than 11.7 inches (297 mm) or less than 3.9 inches

(100 mm) wide

• small custom-size paper

• postcards

• paper lighter than 16 lb (60 g/m

Note Opening the rear output bin disables the optional duplexer (if

installed) and the top output bin.

2

) or heavier than 28 lb (105 g/m2)

Figure 7 Rear Output Bin

26 Chapter 2: Printing Tasks ENWW

Adjust the Paper Stop

For printing stacks of large paper only ,
the paper stop on the top output bin
prevents long paper from being pushed
over the edge of the printer.

1 Push in the center of the paper stop

to release it.

2 Pull the paper stop out until it stops.
3 Flip up the end section.
4 Adjust the paper stop to the desired

size.

ENWW Chapter 2: Printing Tasks 27

Loading Tray 1

Note

To avoid paper jams, do not load trays
while the printer is printing.

T ra y 1 is a multi-purpose tray that holds
a variety of paper, including up to
100 sheets of paper, 10 envelopes, or
20 index cards. The printer might pull
paper from Tray 1 first. T o change this,
see page 45. For supported sizes of
paper, see page A-4.

1 Open Tray 1 and pull out the tray

extension.

2 If the paper being loaded is longer

than 9 in (229 mm), flip open the
second tray extension.

3 Set the side guides to the desired

size.

4 Load Tray 1. Paper should fit under

the arrows and tabs on the guides.
For correct orientation, see
page 32.

• For example, load letter, A4, A5,

Executive, and B5 size paper with
the long edge toward the printer.

• Load other sizes of paper with the

short edge toward the printer.

5 Make sure the guides touch the

edges of the paper without bending
it.

28 Chapter 2: Printing Tasks ENWW

Loading Tray 2

The following instructions are for
loading T ra y 2 or an optional 250-sheet
paper tray. For supported sizes of
paper, see page A-5.

Note

To avoid paper jams, do not load trays
while the printer is printing.

1 Pull the tray completely out of the

printer. Lift the tray cover.

2 Rotate the dial in the tray so the

printer will read the correct size of
paper. The toggle switch accesses
more sizes. An error might occur if
the dial is not set properly.

Note

Setting the dial adjusts the printer’s
sensors. It does not adjust the guides
inside the tray.

3 Make sure the paper size setting

matches the size of paper loaded, or
the printer might jam or other errors
might occur.

4 Tilt the blue rear guide toward the

front of the tray to detach it.

Continued on the next page.

ENWW Chapter 2: Printing Tasks 29

5 Align the rear guide with the desired

paper size. With the guide angled
slightly toward the front of the tray,
insert the two front tabs (A) into the

A

B

A

appropriate holes. Push the guide
upright, snapping the center tab (B)
into place.

The guide must always be placed
correctly in the tray (ev en for 11 x 17
or A3 paper).

6 Adjust the side guides to the proper

size.

7 Load the tray. For correct

orientation, see page 32.

8 Make sure the paper is flat in the tra y

at all four corners and below the tabs
on the guides.

9 Close the tray cover. Slide the tray

back into the printer.

Note

If you want to print by type and size of
paper from the printer driver, configure
the tray set tings in the printer’s control
panel to match the type of paper loaded
in each tray (page 47).

30 Chapter 2: Printing Tasks ENWW

Loading the 500-Sheet Tray (Optional)

The following instructions are for
loading standard sizes in a 500-sheet
tray (optional). For supported sizes of
paper, see page A-6. To load
custom-sizes, see page 47.

Note

To avoid paper jams, do not load trays
while the printer is printing.

1 Pull the tray completely out of the

printer and place it on a flat surface.

2 Squeeze the release on the back of

the rear paper guide. Slide the guide
to the desired paper size.

3 Squeeze the release on the outside

of the left guide and adjust the left
and right guides to match the width
of the paper. The guides should
touch the paper without bending it.

4 Load the tray. For correct

orientation, see page 39.

5 Make sure the paper is flat in the tra y

at all four corners and below the tabs
on the guides.

Continued on the next page.

ENWW Chapter 2: Printing Tasks 31

6aWhen loading a full stack of media,

continue to step 6B. Otherwise,
proceed to step 7.

6bAlign the tension lever up or down

to match the symbol displayed in
the tension indicator window.

7 T o prevent jams, rotate the dial in the

tray so the printer will read the
correct size of paper. The toggle
switch accesses more sizes. An
error might occur if the dial is not set
properly.

8 Slide the tray into the printer.

Note

If you want to print by type and size of
paper from the printer driver, configure
the tray set tings in the printer’s control
panel to match the type of paper loaded
in each tray (page 57).

32 Chapter 2: Printing Tasks ENWW

Printing Both Sides of Paper (Optional Duplexer)

The printer can automatically print on both sides of paper with an
optional duplex printing accessory (duplexer). This is called
duplexing. To order optional accessories, see page 9.

Note See the documentation included with the duplexer for complete

installation and setup instructions. Duplexing might require
additional memory (page C-1).

The duplexer supports sizes from 5.8 by 8.3 inches (148 by
210 mm) to 11.7 by 17 inches (297 by 432 mm).

Prepunched paper should be printed in a rotated direction for
2-sided printing (page 44).

Rear

Duplex

Door

Duplexer Rear

Section

Duplexer

Base

Figure 8 Printer with the Optional Duplexer

ENWW Chapter 2: Printing Tasks 33

Guidelines for Printing Both Sides of Paper

Caution Do not print on both sides of labels, transparencies, envelopes,

vellum, or paper heavier than 28 lb (105 g/m
printer and paper jamming might result.

WARNING! To avoid personal injury and damage to the printer, do not lift the

printer with the duplexer installed. Before relocating the printer,
separate the duplexer and optional trays from the printer.

2

). Damage to the

• You might need to configure the printer driver to recognize the

duplexer. (See the printer software help for details.)

• To print on both sides of paper, make the selection from the

software or printer driver. (See the printer software help.)

• If the printer driver does not have this option, change the Duplex

setting from the Paper Handling Menu in the printer’s control panel
to DUPLEX=ON. Also in the Paper Handling Menu, set Binding to
long edge or short edge. (For more information, see page 37.)

• Be sure that Tray 2 is in place with its cover down. (The paper

passes over this cover when duplexing.)

• Close the rear output bin to use the duplexer (page 24). Opening

the rear output bin disables the duplexer.

34 Chapter 2: Printing Tasks ENWW

Separating the Printer from the Duplexer

Before you lift the printer, always separate the printer from the
duplexer.

1 Slide the rear section of the duplexer away from the printer.
2 Lift the printer off the duplexer.

ENWW Chapter 2: Printing Tasks 35

Paper Orientation for Printing Both Sides of Paper

The duplexer prints the second side of paper first, so paper such as
letterhead, prepunched, and preprinted paper need to be oriented
as shown in Figure 9.

Tray 1

Figure 9 Paper Orientation for Printing Both Sides of Paper

All other trays

For Tray 1, load the first side facing down.

• Load letter, A4, A5, Executive, and B5 paper with the top, short

edge toward the right.

• Load other sizes with the top, short edge toward the printer.

For all other trays, load the first side facing up.

• Load letter, A4, A5, Executive, and B5 paper with the top, short

edge toward the right.

• Load other sizes with the top, short edge toward the front of the

tray.

36 Chapter 2: Printing Tasks ENWW

Layout Options for Printing Both Sides of Paper

The four print orientation options are shown below . These options
can be selected from the printer driver or from the printer’s control
panel (set BINDING from the Paper Handling Menu and
ORIENTATION from the Printing Menu).

1. Long-edge
portrait

2. Long-edge
landscape

3. Short-edge
portrait

4. Short-edge
landscape

Figure 10 Layout Options for Printing Both Sides of Paper

1. Long-edge portrait This is the default printer setting, and the most common layout
used, with every printed image oriented right side up. Facing
pages are read from top to bottom on the left page, then from
top to bottom on the right page.

2. Long-edge landscape This layout is often used in accounting, data processing, and
spreadsheet applications. Every other printed image is oriented
upside-down. Facing pages are read continuously from top to
bottom.

3. Short-edge portrait This layout is often used with clipboards. Every other printed
image is oriented upside-down. Facing pages are read
continuously from top to bottom.

4. Short-edge landscape Each printed image is oriented right side up. Facing pages are
read from top to bottom on the left page, then from top to bottom
on the right page.

ENWW Chapter 2: Printing Tasks 37

Printing Special Paper

Special paper includes letterhead, prepunched (including 3-hole
punched), envelopes, labels, transparencies, full-bleed images,
rotated paper, index cards, postcards, custom-size, and heavy
paper.

Printing Letterhead, Prepunched, or Preprinted Paper

When printing letterhead, prep u nc hed, or preprinted paper, it is
important to load the trays with the correct orientation.

Note Paper orientation is different when you print with an optional

duplexer (page 36).
It may be necessary to print prepunched paper in a rotated

orientation (page 44).
Printing in portrait or landscape mode is usually selected from the

software application or printer driver. If the option is not available,
change the Orientation setting from the Printing Menu in the
printer’s control panel (page B-9).

38 Chapter 2: Printing Tasks ENWW

Paper Orientation

Figure 11 Paper Orientation for Tray 1

• Load letter, A4, A5, Executive, and B5 paper with the

side-to-be-printed facing up, and the top, short edge toward the
right.

• Load other sizes of paper with the side-to-be-printed facing up,

and the top, short edge toward the printer.

Figure 12 Paper Orientation for All Other Trays

• Load letter, A4, A5, Executive, and B5 paper with the

side-to-be-printed facing down, and the top, short edge toward
the right.

• Load other sizes with the side-to-be-printed facing down, and the

top, short edge toward the front of the tray.

ENWW Chapter 2: Printing Tasks 39

Printing Envelopes

Many types of envelopes can be printed from Tray 1. (Up to 10 can
be stacked in the tray.) Printing performance depends on the
construction of the envelope. Always test a f ew sample envelopes
before purchasing a large quantity.

• Set margins at least 0.6 inch (15 mm) from the edge of th e

envelope.

• To minimize curl and wrinkling, always print envelopes to the rear

output bin.

When you print large numbers of envelopes and standard paper,
for best printing performance print paper first, then envelopes. To
alternate paper and envelopes, from the Configuration Menu in the
printer’s control panel select SMALL PAPER SPEED=SLOW.

WARNING! Never use envelopes with coated linings, exposed self-stick

adhesives, or other synthetic materials. These items can emit
noxious fumes.

Caution Envelopes with clasps, snaps, windows, coated linings, exposed

self-stick adhesives, or other synthetic materials can severely
damage the printer.

T o a void jamming and possible printer damage, nev er try to print on
both sides of an envelope.

Before you load envelopes, make sure they are flat and not
damaged or stuck together. Do not use envelopes with
pressure-sensitive adhesive. (For envelope specifications, see
page A-9.)

40 Chapter 2: Printing Tasks ENWW

Loading Envelopes in Tray 1

1 Open Tray 1 and pull out the tray

extension. If the envelopes are
longer than 9 inches (229 mm), flip
open the second tray extension.

2 Open the rear output bin and pull out

the tray extension. (This reduces
envelope curl and wrinkling.)

3 Load up to 10 envelopes in the

center of Tray 1 with the
side-to-be-printed facing up, and the
postage-end toward the front of the
tray. Slide the envelopes into the
printer as far as they will go without
forcing them.

4 Adjust the guides to touch the

envelope stack without bending the
envelopes. Make sure the
envelopes fit under the tabs on the
guides.

ENWW Chapter 2: Printing Tasks 41

Printing Labels

Use only labels recommended for use in laser printers.
Multi-thickness labels and labels that do not stack flat might print
better rotated. To print rotated paper, see page 37. Make sure that
labels meet the specifications for the input tray y ou use (page A-8).

Do:

• Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels

from other trays.

• For proper page orientation whe n printing labels, see page 32.

• Try opening the rear output bin (page 26) to prevent curl and other

problems.

Figure 13 Printing Labels

Do not:

Caution Failure to follow these instructions can damage the printer.

• Do not load the trays to capacity because labels are heavier than

paper.

• Do not use labels that are separating from the backing sheet,

wrinkled, or damaged in any way.

• Do not use labels that have the backing sheet exposed. (Labels

must cover the entire backing sheet with no exposed spaces.)

• Do not feed a sheet of labels through the printer more than once.

The adhesive backing is designed for only one pass through the
printer.

• Do not print on both sides of labels.

42 Chapter 2: Printing Tasks ENWW

Printing Transparencies

Use only transparencies recommended for use in laser printers. For
transparency specifications, see page A-8.

• Load transparencies in Tray 1 with the side-to-be printed facing

up and the top edge toward the right.

• To prevent transparencies from becoming too hot or sticking

together, use the top output bin by closing the rear output bin
(page 25). Remove each transparency from the output bin before
printing another.

• Place transparencies on a flat surface to cool after removing them

from the printer.

Figure 14 Printing Transparencies

ENWW Chapter 2: Printing Tasks 43

Printing Rotated Paper

The printer can print letter, A4, A5, Executive, and B5 (JIS) in a
rotated orientation (short-edge first) from Tray 1. The printer can
print letter and A4 in a rotated orientation from a 500-sheet tray.
Rotated paper prints slower. Some types of paper feed better
rotated, such as prepunched paper (especially printed on both sides
with the optional duplexer) or labels that do not stack flat.

Tray 1:
1 From the Paper Handling Menu in the printer’s control panel,

select TRAY 1 MODE=CASSETTE.

2 Also from the Paper Handling Menu, select LTR-R, A4-R, A5-R,

EXEC-R, or JB5-R as the Tray 1 size.

3 Load paper with the side-to-be printed facing up, and the top,

short-edge toward the printer.

4 In the printer driver or software application select the paper size

as you normally would and select Tray 1.

Figure 15 Printing Rotated Paper from Tray 1

44 Chapter 2: Printing Tasks ENWW

500-Sheet Tray:
1 Rotate the dial inside the front of the tray to the correct paper size.

2 Load paper with the side-to-be printed facing down, and the top,

short-edge toward the front of the tray.

3 In the printer driver or software application select the size and

location of the rotated paper.

Figure 16 Printing Rotated Paper from the 500-Sheet Tray

ENWW Chapter 2: Printing Tasks 45

Printing Full-Bleed Images

Full-bleed images extend from edge to edge of the page. T o achieve
this effect, use larger paper, then trim its edges to the desired size.

Caution Never print directly to the edge of paper. This causes toner to

accumulate inside the printer, which may affect print quality and
damage the printer. Print on paper up to 12.28 by 18.5 in (312 by
470 mm), leaving margins on all four sides of at least .08 inch
(2 mm).

Note When printing paper wider than 11.7 inches (297 mm), always use

the rear output bin. Do not use the optional duplexer when printing
this size of paper.

46 Chapter 2: Printing Tasks ENWW

Printing Cards, Custom-Size and Heavy Paper

Custom-size paper can be printed from Tray 1 or the optional
500-sheet tray. For paper specifications, see page A-2.

Tray Minimum Size Maximum Size

Tray 1 3 by 5 inches

(76 by 127 mm)

Optional 500-Sheet Tray 5.8 by 8.2 inches

(148 by 210 mm)

The maximum paper weight is 53 lb (199 g/m
28 lb (105 g/m

Note Heavy paper and very small or very large custom-size paper should

2

) from the 500-sheet tray.

12.28 by 18.5 inches
(312 by 470 mm)

11.7 by 16.5 inches
(297 by 419 mm)

OR

11 x 17 inches
(280 by 432 mm)

2

) from Tray 1 and

be printed from Tray 1 to the rear output bin. Open the rear output
bin to use it (page 26).

The printer’s control panel can be set for one custom size at a time.
Do not load more than one size of custom paper into the printer.

When you print large numbers of small or narrow media and
standard paper, for best printing performance print paper first, then
the small or narrow media. To alternate paper and small or narrow
media, from the Configuration Menu in the printer’s control panel
select SMALL PAPER SPEED=SLOW.

For information on setting custom paper sizes, see page 40.

ENWW Chapter 2: Printing Tasks 47

Loading Custom-Size Paper in the 500-Sheet Tray

The following instructions are for
loading custom-sizes in a 500-sheet
tray (optional). For supported sizes of
paper, see page A-6. To load standard
sizes, see page 31.

Note

To avoid paper jams, do not load trays
while the printer is printing.

1 Pull the tray completely out of the

printer and place it on a flat surface.

2 Load the tray.
3 Squeeze the release on the back of

the rear paper guide. Slide the rear
guide against the edge of the paper.
The front corners of the paper
should be lined up with the marks on
the front side guide’s tabs.

4 Squeeze the release on the outside

of the left guide and adjust the left
and right guides to match the width
of the paper. The front corners of the
paper should be below the tabs on
the guides, and the edges should be
lined up with the markings on the
tabs. The guides should touch the
paper without bending it.

5 Make sure the paper is flat in the tra y

at all four corners and below the tabs
on the guides.

Continued on the next page.

48 Chapter 2: Printing Tasks ENWW

6aWhen loading a full stack of media,

continue to step 6B. Otherwise,
proceed to step 7.

6bAlign the tension lever up or down

to match the symbol displayed in
the tension indicator window.

7 T o prevent jams, rotate the dial in the

tray to Custom. The toggle sw itch
accesses more sizes. An error might
occur if the dial is not set properly.

8 Slide the tray into the printer.

Note

If you want to print by type and size of
paper from the printer driver, configure
the tray set tings in the printer’s control
panel to match the type of paper loaded
in each tray (page 57).

ENWW Chapter 2: Printing Tasks 49

Guidelines for Printing Custom-Size Paper

• Do not attempt to print on paper smaller than 3 inches (76 mm)

wide or 5 inches (127 mm) long.

• Set page margins at least .17 inch (4.23 mm) away from the

edges.

Setting Custom Paper Sizes

When custom paper is loaded, size settings need to be selected
from the software application (the preferred method), the printer
driver, and from the printer’s control panel.

Note All settings in the printer driver and software application (except

configuring custom paper sizes) override control panel settings.
(Software application settings override printer driver settings.) The
control panel must be set if the PCL 5e driver is used, or custom
paper is loaded long-edge first (X is longer than Y).

Tray 1

X edge

Y edge

X edge Y edge

Optional 500-Sheet Tray

Figure 17 Printing Custom-Size Paper

50 Chapter 2: Printing Tasks ENWW

If the settings are not available from the software, set the custom
paper size from the control panel:

1 From the Printing Menu set CONFIGURE CUSTOM PAPER=YES.
2 From the Printing Menu, select inches or millimeters as the unit

of measurement.

3 From the Printing Menu, set the X dimension (the front edge of

the paper) as shown in Figure 17. The X dimension can be 3 to

12.28 inches (76 to 312 mm) for Tray 1 or 8.2 to 11.7 inches (148
to 297 mm) for the 500-sheet tray (optional). Set the Y dimension
(the side edge of the paper) as shown in Figure 17. The Y
dimension can be 5 to 18.5 inches (127 to 470 mm) for Tray 1 or

5.8 to 17 inches (210 to 432 mm) for the 500-sheet tray (optional).

4 If custom paper is loaded into T ra y 1 and TRAY 1 MODE=CASSETTE,

then set TRAY 1 SIZE=CUSTOM from the Paper Handling Menu in
the printer’s control panel. See “Customizing T ra y 1 Operation” on
page 45.

If custom paper is loaded in the optional 500-sheet tray, be sure

the paper size dial is set to Custom.
5 In the software, select Custom as the paper size.
For example , if the custom paper is 8 by 10 inches (203 by 254 mm),

set X=8 inches and Y=10 inches (X=203 millimeters and Y=254
millimeters).

ENWW Chapter 2: Printing Tasks 51

Printing Vellum

Vellum is special lightweight paper similar to parchment. Print
vellum from Tray 1 only, and open the rear output bin. Do not print
on both sides of vellum.

1 Load vellum with the side-to-be-printed facing up and the top,

short edge toward the right.

2 Open the rear output bin.
3 From the P aper Handling Menu in the printer’s control panel, set

TRAY 1 MODE=CASSETTE.

4 From the printer driver , set the type of paper f or Tray 1 to vellum,

and select paper by type. For details on selecting by type of paper,
see page 47.

Figure 18 Printing Vellum

52 Chapter 2: Printing Tasks ENWW

Advanced Printing Tasks

This section will help you take full advantage of the printer’s f eatures.
These tasks are “advanced” because they require you to change
settings from the printer’s control panel or the printer driver.

Using Features in the Printer Driver

When you print from a software application, many of the printer’s
features are available from the printer driver. To access Windows
printer drivers, see page 16.

Note HP PCL 5e, PCL 6, PS, and Macint osh drivers are slightly diff erent.

Check the drivers for av ailab le options. The PCL 6 driv er takes full
advantage of the printer’s features.

Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)

Saving Printer Setup Information

Printer drivers allow you to save the printer settings you use most
often as the default settings. For example, the driver might be set
to print on letter size paper, portrait orientation, with automatic tray
selection (from the first available tray).

Some PCL 6 printer drivers will allow you to save printer settings
for multiple kinds of print jobs. For e xample, you might want to create
a Quick Set for env elopes, or for printing the first page of a document
on letterhead.

Look for the Quick Sets option in the W indows PCL 6 printer driv er,
or see the printer driver help for more information.

Printing with a Watermark

A watermark is a notice, such as “Top Secret,” printed in the
background of each page in a document. Check the driver for
available options.

ENWW Chapter 2: Printing Tasks 53

Printing the First Page on Different Paper

From the PCL 6 printer driver, you can choose to print the first page
of a document on different paper than the rest of the pages. Look
for “Use different paper for first page” in the printer driver.

Printing Multiple Pages on One Sheet of Paper

You can print more than one page on a single sheet of paper. This
feature is available in some printer drivers, and provides a
cost-effective way to print draft pages.

To print more than one page on a sheet of paper, look for a Layout
or Pages P er Sheet option in the printer driver . (This is sometimes
called 2-up, 4-up, or n-up printing.)

Figure 19 Sample Layout Options (1-up, 2-up, and 4-up)

54 Chapter 2: Printing Tasks ENWW

Customizing Tray 1 Operation

Customize Tray 1 to fit your printing needs.
The printer can be set to print from T r ay 1 as long as it is loaded, or

to print only from Tray 1 if the type of paper loaded is specifically
requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE from
the Paper Handling Menu in the printer’s control panel. (Print speed
might be slightly slower when printing from Tray 1 when TRAY 1
MODE=FIRST.)

Tray 1 Mode=First

If you do not keep paper in Tray 1 all the time, or y ou use T ra y 1 only
for manually feeding paper, keep the default setting, TRAY 1
MODE=FIRST in the Paper Handling Menu.

• TRAY 1 MODE=FIRST means that th e printer usually pu lls paper

from Tray 1 first unless it is empty.

• You can still choose paper from other trays by specifically

choosing another tray in the printer driver.

Tray 1 Mode=Cassette

TRAY 1 MODE=CASSETTE means the printer treats Tr ay 1 like the other
trays. Instead of looking for paper in Tray 1 first, the printer pulls
paper either starting from the bottom tray upward (from the tray with
the highest capacity to the tray with the least capacity), or the tray
that matches type or size settings selected from the software.

• When TRAY 1 MODE=CASSETTE is set, an option appears in the

Paper Handling Menu to configure size as well as type settings

for Tray 1.

• Through the printer driver, you can select paper from any tray

(including Tray 1) by type, size, or source. To print by type and

size of paper, see page 47.

ENWW Chapter 2: Printing Tasks 55

Manually Feeding Paper from Tray 1

The Manual Feed feature allows y ou to print on special paper from
T ra y 1, such as envelopes or letterhead. If Manual Feed is selected,
the printer will print only from Tray 1.

Select Manual Feed through the software or printer driver. Manual
Feed can also be enabled from the Paper Handling Menu in the
printer’s control panel.

Note When Manual F e e d is se le cted, if TRAY 1 MODE=FIRST the printer

automatically prints (if paper is in the tray). If TRAY 1 MODE=CASSETTE
the printer prompts to load Tray 1 whether or not Tray 1 is loaded.
This enables you to load different paper if necessary . Press [Go] to
print from Tray 1.

56 Chapter 2: Printing Tasks ENWW

Printing by Type and Size of Paper

You can configure the printer to select paper by type (such as plain
or letterhead) and size (such as letter or A4), as opposed to source
(a paper tray).

Benefits of Printing by Type and Size of Paper

If you frequently use sev eral different kinds of paper , once trays are
set up correctly , y ou do not hav e to chec k which paper is loaded in
each tray bef ore you print. This is especially helpful when the printer
is shared, and more than one person loads or removes paper.

Printing by type and size of paper is a way to be sure that print jobs
always print on the desired paper. (Some printers have a feature
which “locks out” trays, to prevent printing on the wrong paper.
Printing by type and size of paper eliminates the need to lock out
trays.)

To print by type and size of paper, do the f ollowing:
1 Be sure to adjust and load the trays correctly. (See the sections

on loading paper, starting on page 28.)
2 From the Paper Handling Menu in the printer’s control panel,

select the paper type for each tray. If you are unsure what type

you are loading (such as bond or recycled), check the label on

the package of paper. For supported types, see page A-2.
3 Select the paper size settings from the control panel.

• Tray 1: If the printer has been set to TRAY 1 MODE=CASSETTE

from the Paper Handling Menu, also set the Tray 1 size from
the Paper Handling Menu. If custom paper is loaded, set the
size of custom paper from the Printing Menu to match the paper
loaded in Tray 1. To print custom-size paper, see page 40.

• Tray 2: Paper size settings are adjusted when paper is properly

loaded into the printer and the paper size dials are set to match
the paper size (See the sections on loading paper, starting on
page 29.)

• Optional 500-sheet tray: Paper size settings are adjusted

when paper is properly loaded into the printer and the paper
size dial is set to match the paper size. If custom paper is
loaded, set the size of custom paper from the Printing Menu to
match the paper loaded in the tray. Set the paper size dial in
the tray to Custom. To print custom-size paper, see page 50.

• Optional 250-sheet tray: Paper size settings are adjusted

when paper is properly loaded into the printer and the paper
size dials are set to match the paper size (See the sections on
loading paper, starting on page 29.)

ENWW Chapter 2: Printing Tasks 57

4 From the software or printer driver, select the desired type and

size of paper.

Note The type and size settings can also be configured from

HP Web JetAdmin for networked printers. See the printer software
help.

To print by type and size, it might be necessary to unload or close
T ra y 1, or set TRAY 1 MODE=CASSETTE from the Paper Handling Menu
in the printer’s control panel. For more information, see page 45.

Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)

58 Chapter 2: Printing Tasks ENWW

Job Retention

There are four job retention features: Quick Cop y, Proof and Hold,
Private Job, and Stored Job (all are availab le with an optional hard
disk installed). Proof and Hold and Private Job are available without
a hard disk installed. See the following pages for more information
on each of these features.

Note The private job and the proof and hold features also work if the

printer does not have an optional hard disk by using the printer’s
available RAM memory. A minimum of 32 MB of RAM is required.
For moderate to heavy use of this feature, HP recommends adding
a hard disk.

To access each of the features, first follow the steps below, then
continue to the section that describes the feature you wish to use.

For Windows only:
1 Select Print from the application’s menu.

2 Click Properties to display the properties dialog box.
3 Click the Destination tab to display the destination options.
4 Click Options under Destination Features to display Job

Retention Options.

For Macintosh only:

Select Job Retention from the pull-down menu in the print dialog
box for newer drivers. For older drivers, select Printer Specific

Options.

Quick Copying a Job

The quick copy f eature prints the requested number of copies of a
job and stores a copy of the job on the printer’s optional hard disk.
Additional copies of the job can be printed later. For more
information about specifying the number of quick copy jobs that can
be stored, see the QUICK COPY JOBS control panel item described
on page 2.

ENWW Chapter 2: Printing Tasks 59

Printing Additional Copies of a Quick Copy Job

To pr int additional copies of a job stored on the printer’s optional
hard disk from the control panel:

1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select] to select the job. COPIES=x appears.
5 Press [-Value+] until the desired number of copies appears.
6 Press [Select] to print the job.

Deleting a Stored Quick Copy Job

When a user sends a quick copy job, the printer overwrites any
previous jobs with the same name. If there is not a quick copy job
already stored under the job name and the printer needs additional
space, the printer may delete other stored quick copy jobs starting
with the oldest job. The default n umber of quick copy jobs that can
be stored is 32. The number of quick copy jobs that can be stored
is set from the control panel.

Note If you turn the printer off and then back on, all quick copy , proof and

hold, and private jobs are de leted.
A stored quick copy job can also be deleted from the control panel

or from HP Web JetAdmin.
1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select] to select the job. COPIES=x appears.
5 Press [-Value+] until DELETE appears.
6 Press [Select] to delete the job.

60 Chapter 2: Printing Tasks ENWW

Proofing and Holding a Job

The proof and hold feature provides a quick and easy way to print
and proof one copy of a job and then print the additional copies.
The job is held on the printer’s optional hard disk or memory until
the user prints the additional copies. After the additional copies are
printed, the proof and hold job is deleted from the printer.

Note The proof and hold feature also works if the printer does not have

an optional hard disk by using the printer’s available RAM memory.
A minimum of 32 MB of RAM is required. For moderate to heavy
use of this feature, HP recommends adding a hard disk.

To permanently store the job and prevent the printer from deleting
it when space is needed for something else, select the Stored Job
option in the driver.

Printing the Remaining Copies of a Held Job

The user can print the remaining copies of a job held on the printer’s
optional hard disk from the control panel.

1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select] to select the job. COPIES=x appears.
5 Press [-Value+] until the desired number of copies appears.
6 Press [Select] to print the job.

Deleting a Held Job

When a user sends a proof and hold job, the printer overwrites any
previous jobs with the same name.

Note If you turn the printer off and then back on, all quick copy , proof and

hold, and private jobs are de leted.
A stored proof and hold job can also be deleted from the control

panel.
1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select] to select the job. COPIES=x appears.

ENWW Chapter 2: Printing Tasks 61

5 Press [-Value+] until DELETE appears.
6 Press [Select] to delete the job.

62 Chapter 2: Printing Tasks ENWW

Printing a Private Job

The private printing feature lets a user specify that a job is not
printed until that user releases it using a 4-digit Personal
Identification Number (PIN) through the printer’s control panel. The
user specifies the PIN in the driver and it is sent to the printer as
part of the print job.

Note The private job feature also works if the printer does not have an

optional hard disk by using the printer’s available RAM memory. A
minimum of 32 MB of RAM is required. For moderate to heavy use
of this feature, HP recommends adding a hard disk.

Specifying a Private Job

T o specify that a job is private from the driver , select the Private Job
option and type a 4-digit PIN.

Releasing a Private Job

The user can print a private job from the control panel.
1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select]. PIN:0000 appears.
5 Press [-Value+] to change the first number of the PIN, and then

press [Select]. An * appears in place of the number. Repeat these

steps to change the remaining three numbers of the PIN.

COPIES=x appears.

6 Press [-Value+] until the desired number of copies appears.
7 Press [Select] to print the job.

ENWW Chapter 2: Printing Tasks 63

Deleting a Private Job

When a user sends a private job, the printer overwrites any previous
jobs with the same name. A private job is automatically deleted from
the printer’s optional hard disk or memory after the user releases it
for printing.

Note If you turn the printer off and then back on, all quick copy , proof and

hold, and private jobs are de leted.
A private job can also be deleted from the printer’s control panel

before it is ever printed.
1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 Press [Select] to select the job. PIN:0000 appears.
5 Press [-Value+] to change the first number of the PIN, and then

press [Select]. An * appears in place of the number. Repeat these
steps to change the remaining three numbers of the PIN.
COPIES=x appears.

6 Press [-Value+] until DELETE appears.
7 Press [Select] to delete the job.

64 Chapter 2: Printing Tasks ENWW

Storing a Print Job

The user can download a print job to the printer’s optional hard disk
without printing it. The user can then print the job at any time through
the printer’s control panel. For example, a user may want to
download a personnel form, calendar, time sheet, or accounting
form that other users can access and print.

To store a print job permanently on the optional hard disk, select
the Stored Job option in the driver when printing the job.

Specifying a Stored Job as Private

T o specify that a stored job in the driver is private, select the Require
PIN to Print option below the Stored Job option and type a 4-digit
PIN.

Printing a Stored Job

1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 (Follow this step only if printing a private job.) Press [Select] to

select the job. PIN:0000 appears.
5 (Follow this step only if printing a private job.) Press [-Value+] to

change the first number of the PIN, and then press [Select]. An

* appears in place of the number. Repeat these steps to change

the remaining three numbers of the PIN. COPIES=1 appears.

6 Press [-Value+] until the desired number of copies appears.
7 Press [Select] to print the job.

ENWW Chapter 2: Printing Tasks 65

Deleting a Stored Job

When a user sends a stored job, the printer overwrites any previous
jobs with the same name. Jobs stored on the printer’s optional hard
disk can be deleted from the control panel.

1 Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU

appears.

2 Press [Item] until your user name appears.
3 Press [-Value+] until the desired job name appears.
4 (Follow this step only if printing a private job.) Press [Select] to

select the job. PIN:0000 appears.

5 (Follow this step only if printing a private job.) Press [-Value+] to

change the first number of the PIN, and then press [Select]. An
* appears in place of the number. Repeat these steps to change
the remaining three numbers of the PIN. COPIES=1 appears.

6 Press [-Value+] until DELETE appears.

Note Press [Select] to delete the job.

66 Chapter 2: Printing Tasks ENWW

Printer Maintenance

Overview

This chapter explains basic printer maintenance.

• Performing routine maintenance.

• Managing the print cartridge.

• Cleaning the printer.

3

ENWW Chapter 3: Printer Maintenance 67

Performing Routine Maintenance

To ensure optimum print quality, the printer will prompt you to
perform printer maintenance every 150,000 pages. When the
PERFORM PRINTER MAINTENANCE message appears on the contr ol
panel, you will need to purchase a printer maintenance kit and install
the new parts. T o check the number of pages the printer has printed,
print a configuration page (page 80).

To order the printer maintenance kit, contact an HP-authorized
service or support provider. (See the telephone support flyer
included with the printer.)

The kit includes:

• fuser assembly

• transfer roller

• feed rollers

• necessary instructions

For more information on installing the printer maintenance kit, see
the instructions that accompany it.

Note The printer maintenance kit is a consumable and is not covered

under warranty or standard service agreements.

68 Chapter 3: Printer Maintenance ENWW

Managing the Print Cartridge

HP Policy on Non-HP Print Cartridges

Hewlett-Pac kard Company cannot recommend use of non-HP print
cartridges, either new or remanufactured. Because they are not HP
products, HP cannot influence their design or control their quality.

Caution Any damage caused by a non-HP print cartridge is not covered

under the HP warranty and service agreements.
To install a new HP print cartridge, follow the instructions included

in the start guide. To replace a HP print cartridge and recycle the
used cartridge, follow the instructions included with the new
cartridge.

Print Cartridge Storage

Do not remove the print cartridge from its package until you are
ready to use it. (The shelf life of a cartridge in an unopened package
is approximately 2.5 years.)

Caution To prevent damage to the print cartridge, do not expose it to light

for more than a few minutes.

Print Cartridge Life Expectancy

The life of the print cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an HP print
cartridge lasts an average of 10,000 pages. (A typical business
letter is about 5% coverage.) This assumes that print density is set
to 3 and EconoMode is off. (These are the default settings.)

Caution HP does not recommend full-time use of EconoMode. (If

EconoMode is used consistently to print media with less than 5%
toner coverage, it is possible that the toner supply will outlast the
mechanical parts in the print cartridge.)

ENWW Chapter 3: Printer Maintenance 69

Continue Printing When Toner is Low

When toner is low , the printer’s control panel displays the TONER LOW
message.

• If the TONER LOW message displays, but the printer continues

printing, TONER LOW is set to CONTINUE (the default setting).

• If the printer stops printing when low toner is detected, TONER LOW

is set to STOP. To resume printing, press [Go].

The printer will continue to display TONER LOW until y ou replace the
print cartridge.

Select TONER LOW=CONTINUE or TONER LOW=STOP from the
Configuration Menu in the control panel (page B-13).

70 Chapter 3: Printer Maintenance ENWW

Redistributing the Toner

When toner is low, faded or light areas might appear on a printed
page. You might be able to temporarily improve print quality by
redistributing the toner. The f ollowing procedure might allow y ou to
finish the current print job before replacing the print cartridge.

1 Open the top cover.
2 Remove the print cartridge from the

printer.

WARNING!

Avoid reaching too far into the printer.
The adjacent fusing area might be hot!

Caution

To prevent damage to the print
cartridge, do not expose it to light for
more than a few minutes.

3 Rotate the print cartridge and gently

shake it from side to side to
redistribute the toner.

Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)

4 Reinsert the print cartridge into the

printer and close the top cover.

If the print remains light, install a new
print cartridge. (Follo w the instructions
provided with the new print cartridge.)

ENWW Chapter 3: Printer Maintenance 71

Cleaning the Printer

To maintain print quality, follow the cleaning procedure (on the
following page) every time the print cartridge is changed, or
whenever print quality problems occur . As much as possible , keep
the printer free from dust and debris.

• Clean the outside of the printer with a slightly water-da m pened

cloth.

• Clean the inside with a dry, lint-free cloth.

Caution Do not use ammonia-based cleaners on or around the printer.

While cleaning the printer, be careful not to touch the transfer roller
(the black, rubber roller, located underneath the print cartridge).
Skin oils on the roller can cause print quality problems.

Figure 20 Location of the Transfer Roller—Do Not Touch!

72 Chapter 3: Printer Maintenance ENWW

Cleaning the Printer

Before beginning these steps, turn the
printer off and unplug the power cord.

1 Open the top cover and remove the

print cartridge.

WARNING!

Avoid reaching too far into the printer.
The adjacent fusing area might be hot!

Caution

To prevent damage to the print
cartridge, do not expose it to light for
more than a few minutes.

2 Wipe any dust or dirt off the paper

feed guides (shaded areas) with a
dry, lint-free cloth.

Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)

3 Using the green handles, lift the

paper access plates and wipe off
any residue with a dry , lint-free cloth.

4 Close the paper access plates,

replace the print cartridge, close the
top cover, plug in the power cord,
and turn the printer on.

ENWW Chapter 3: Printer Maintenance 73

Using the Printer Cleaning Page

If toner specks appear on the front or back side of your print jobs,
follow the procedure below.

From the printer’s control panel, do the following:

1 Press [Menu] until PRINT QUALITY MENU appears.
2 Press [Item] until CREATE CLEANING PAGE appears.
3 Press [Select] to create the cleaning page.
4 Follow the instructions on the cleaning page to complete the

cleaning process.

Note In order for the cleaning page to work properly, print the page on

copier grade paper (not bond or rough paper).

You might need to create a cleaning page more than once. When
toner has been cleaned from inside the printer, shiny black spots
will appear on the page’s b lack strip. If white spots appear on the
black strip, create a cleaning page again.

To ensure good pr int quality with certain types of paper, use the
cleaning page every time the print cartr i dge is replaced. If the
cleaning page is frequently needed, tr y a different type of paper.

74 Chapter 3: Printer Maintenance ENWW

Problem Solving

Overview

This chapter will help you to troubleshoot and solve printer
problems.

4

Clear paper
jams:

Understand
printer
messages:

Correct output
quality
problems:

Determine
printer
problems:

Occasionally, paper can jam during printing. This section will
help you to locate paper jams, properly clear them from the
printer, and solve repeated paper jams.

Many different messages can appear on the printer’s control
panel display. Some messages tell the printer’s current status,
such as INITIALIZING. Other messages require an action,
such as CLOSE TOP COVER. Many of these messages are
self-explanatory. However, some messages indicate a
problem with the printer, or require further action or description.
This section lists these types of messages, and tells what to
do if a message persists.

The printer should produce print jobs of the highest quality. If
print jobs do not look sharp and clea r, defects such as lines,
specks, or smears appear on the page, or paper is wrinkled or
curled, use this section to troubleshoot and solve the output
quality problem.

Before you can fix a printer problem, you must understand
where the problem lies. Use the flowchart in this section to
determine the printer problem, and then follow the
corresponding troubleshooting suggestions.

Check printer
configuration:

ENWW Chapter 4: Problem Solving 57

From the printer, you can print information pages, which give
details about the printer and its configuration.

Clearing Paper Jams

If the printer’s control panel displays a paper jam message, look f or
paper in the locations indicated in Figure 15, then see the procedure
for clearing the paper jam. You might need to look for paper in other
locations than indicated in the paper jam message. If the location
of the paper jam is not obvious, look first in the top cover area.

When clearing paper jams, be very careful not to tear the paper. If
a small piece of paper is left in the printer, it could cause additional
jams. If paper jams are a recurring problem, see page 62.

Note A paper jam message might also display if the rear door is open.

The top cover of the printer must be opened and then closed to clear
a paper jam message.

Paper jams can occur at the following locations:

Output areas

(top and rear)

Go to page 79.

Top cover area

Go to page 78.

Input tray areas

Go to page 77.

Optional duplexer

Go to page 80.

Figure 15 Paper Jam Locations

Note Loose toner might remain in the printer after a paper jam, but the

toner should clear after a few sheets are printed.

58 Chapter 4: Problem Solving ENWW

Clearing Jams from the Input Tray Areas

Note

To remove paper from the T ra y 1 area,
slowly pull the paper out of the printer.
For all other trays, follow the steps
below.

1 Slide the tray out of the printer, and

remove any damaged paper from
the tray.

2 If the edge of the paper is visible in

the feed area, slowly pull the paper
down and out of the printer. If the
paper is not visible, look in the top
cover area (page 60).

Note

Do not force the paper if it will not mo ve
easily . If the paper is stuck in a tra y, try
removing it through the tray above (if
applicable) or through the top cover
area (page 60).

3 Before replacing the tray , mak e sure

the paper is flat in the tray at all four
corners and below the tabs on the
guides.

4 Open and close the top cover to

clear the paper jam message.

If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 58).

ENWW Chapter 4: Problem Solving 59

Clearing Jams from the Top Cover Area

1 Open the top cover and remove the

print cartridge.

Caution

To prevent damage to the print
cartridge, do not expose it to light for
more than a few minutes.

2 Use the green handles to lift the

paper access plates.

3 Slowly pull the paper out of the

printer. Do not tear the paper!

Note

Av oid spilling loose toner. Using a dry ,
lint-free cloth, clean any loose toner
that might have fallen into the printer
(page 54).

If loose toner falls into the printer, it
might cause temporary problems with
print quality. Loose toner should clear
from the paper path after a few pages
are printed.

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)

4 Close the paper access plates,

replace the print cartridge, and
close the top cover.

If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 58).

60 Chapter 4: Problem Solving ENWW

Clearing Jams from the Output Areas

Note

If paper is jammed in the top output
area, but most of the paper is still inside
the printer, it is best to remove it
through the rear door.

1 Push in the two gray latches to

release the rear door.

2 Push down the green paper release

levers.

3 Grasp both sides of the paper, and

slowly pull the paper out of the
printer. (There might be loose toner
on the paper. Be careful not to spill
it on yourself or into the printer.)

Note

If paper is difficult to remove, try
opening the top cover and removing
the print cartridge to release pressure
on the paper.

4 Close the rear door. (The levers

automatically return to their original
positions when the rear door is
closed.) Open and close the top
cover to clear the paper jam
message.

If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 58).

ENWW Chapter 4: Problem Solving 61

Clearing Jams from the Optional Duplexer

Look for jams in the follow ing locations:
The Tray 2 area:

1 Slide Tray 2 out of the printer.
2 Slowly pull any paper out of the

printer.

The front cover of the duplexer:

3 From the front of the printer, grasp

the front cover of the duple xer (use
the grip in the center), pull it straight
toward you, and then lift it up to
remove.

4 Slowly pull any paper out of the

printer.

5 Replace the duplexer’s front cover,

and replace Tra y 2.

Continued on the next page.

62 Chapter 4: Problem Solving ENWW

The rear section of the duplexer:

6 From the rear of the printer, use the

handles on both sides of the
duplexer to slide out the rear section
until it stops.

7 Slowly pull any paper out of the

duplexer.

The duplexer’s rear door:

8 Open the duplexer’s rear door.
9 Slowly pull any paper out of the

duplexer.

When all paper has been removed from
the duplexer, continue with step 10
below:

10Close the duplexer’s rear door , and

push the rear section of the duplexer
back into the printer. Open and
close the top cover to clear the
paper jam message.

Note

To prevent further jams, make sure all
tray covers are in place.

ENWW Chapter 4: Problem Solving 63

Solving Repeated Paper Jams

If paper jams occur frequently, try the following:

• Check all the paper jam locations. A piece of paper might be stuck

somewhere in the printer. (See page 58.)

• Check that paper is correctly loaded in the trays, that the trays are

correctly adjusted for the loaded paper size, and that the trays are not
overfilled. (See the sections on loading paper, starting on page 24.)

• Check that all trays and paper handling accessories are completely

inserted into the printer. (If a tray is opened during a print job, this might
cause a paper jam.)

• Check that all covers and doors are closed. (If a cov er or door is opened

during a print job, this might cause a paper jam.)

• Try printing to a different output bin (page 20).

• The sheets might be sticking together. Try bending the stack to separate

each sheet. Do not fan the stack.

• If you are printing from T r a y 1, try feeding fe wer sheets of paper or fe wer

envelopes at a time.

• If you are printing with the optional duplexer, make sure that the cable tray

is seated properly, and that the Tray 2 cover is installed.

• If you are printing small sizes (such as index cards), make sure the paper

is oriented correctly in the tray (page 36).

• Turn over the stack of paper in the tray. Also try rotating the paper 180°.

• T ry rotating paper (such as perforated or multi-sheet forms and labels) to

feed through the printer from a different orientation (page 33).

• Check the quality of the paper being printed. Damaged or irregular paper

should not be used.

• Use only paper that meets HP specifications (pages A-2 through A-12).

• Do not use paper that has already been used in a printer or copier. (Do

not print on both sides of envelopes, transparencies, vellum, or labels.)

• Check that the power supplied to the printer is steady , and meets printer

specifications (page A-14).

• Clean the printer (page 54).

• Contact an HP-authorized service or support provider to perform routine

printer maintenance. (See the telephone support flyer included with the
printer.)

64 Chapter 4: Problem Solving ENWW

Understanding Printer Messages

The following table explains messages that might display on the
printer’s control panel. Printer messages and their meanings are
listed in alphabetical order, with numbered messages following.

If a message persists:

• If a message persists requesting that you load a tray, or if a

message indicates that a previous print job is still in the printer’s

memory, press [Go] to print or press [Cancel Job] to clear the

job from the printer’s memory.

• If a message persists after performing all of the recommended

actions, contact an HP-authorized service or support provider.

(See the telephone support flyer included with the printer.)

Note Not all messages are described in this user’s guide (many are

self-explanatory).
Some printer messages are affected by the Auto Continue and

Clearable Warning settings from the Configuration Menu in the
printer’s control panel (page B-13).

Printer Messages

Message Explanation or Recommended Action

ACCESS DENIED
MENUS LOCKED

BAD DUPLEXER
CONNECTION

CHECK INPUT
DEVICE

alternates with

The printer control panel function you are trying to access has been
locked to prevent unauthorized access.

See your network administrator.
The duplexer is not connected properly.

Re-install the duplexer.
The optional input tray cannot feed paper to the printer because a

door or paper guide is open.
Check the doors and paper guides.

PAPER PATH OPEN
PLEASE CLOSE IT

CHECKING PAPER

The engine is rolling its rollers to check for possible paper jams.

PATH

ENWW Chapter 4: Problem Solving 65

Printer Messages (Continued)

Message Explanation or Recommended Action

CHOSEN LANGUAGE
NOT AVAILABLE

CLOSE TOP COVER

DISK DEVICE
FAILURE

DISK FILE
OPERATION FAILED

DISK FILE
SYSTEM IS FULL

DISK IS
WRITE PROTECTED

EIO n
NOT FUNCTIONAL

EIO n DISK
INITIALIZING

A print job requested a printer language that does not exist in the
printer. The job will not print and will be cleared from memory.

Print the job using a driver for a different printer language, or add the
requested language to the printer (if available).

Press [Go] to continue.
The top cover is open and must be closed for printing to continue.

The EIO disk had a critical failure and can no longer be used.
Remove the EIO disk and replace it with a new one.

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

Delete files from the EIO disk and then try again, or add a flash DIMM.
Download or delete files from HP Web JetAdmin, and download or
delete fonts. (See the printer software help for more information.)

The EIO disk is protected, and no new files can be written to it.
Disable the write protection through HP Web JetAdmin.

The EIO network card is not working correctly.
Reseat the EIO accessory. If the message continues, replace it with

a new EIO accessory.
The disk accessory card takes a long time to initialize. The first

parameter is the accessory slot number for this disk accessory card.

EIO n DISK
NOT FUNCTIONAL

EIO n
INITIALIZING

alternates with

DO NOT POWER OFF

EIO n DISK
SPINNING UP

The EIO disk is not working correctly.
Remove the EIO disk from the slot indicated.
Reseat the EIO disk. If the message continues, replace it with a new

EIO disk.
Wait for the message to disappear (approximately 5 minutes). If the

printer EIO card is operating correctly and communicating with the
network, this message disappears after approximately one minute
and no action is required.

If the EIO card is unable to communicate with the network, this
message remains for five minutes and then disappears. In this case
the printer is not communicating with the network (even though the
message is no longer present). The problem may be a bad EIO card,
a bad cable or connection on the network, or a network problem.
Contact your network administrator.

The disk accessory card takes a long time to initialize. The first
parameter is the accessory slot number for this accessory card.

66 Chapter 4: Problem Solving ENWW

Printer Messages (Continued)

Message Explanation or Recommended Action

FLASH n
INITIALIZING

alternates with

DO NOT POWER OFF

FLASH DEVICE
FAILURE

FLASH FILE
OPERATION FAILED

FLASH FILE
SYSTEM IS FULL

FLASH IS
WRITE PROTECTED

INPUT DEVICE
CONDITION xx.yy

INSTALL TONER
CARTRIDGE

The flash DIMM can take a long time to initialize the first time that it
is used.

The flash DIMM had a critical failure and no longer can be used.
Remove the flash DIMM and replace it with a new one.

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

Delete files from the flash DIMM or add another one. Download or
delete files from HP Web Jetadmin, and download or delete fonts.
(See the software help for more information.)

The flash DIMM is protected, and no new files can be written to it.
Disable the write protection through HP Web Jetadmin.

An input paper handling device has a condition that needs attention
before printing can resume.

See the documentation that came with the paper handling device for
assistance.

The print cartridge has been removed and must be replaced for
printing to continue.

INSTALL TRAY x

LOADING
PROGRAM <number>

alternates with

DO NOT POWER OFF

MANUALLY FEED
[TYPE] [SIZE]

MEMORY FULL
STORED DATA LOST

ENWW Chapter 4: Problem Solving 67

The printer is unable to print the current job, because the specified
tray (x) is open or not inserted correctly.

Re-insert the specified tray.
Programs and fonts can be stored on the printer’s file system. At

bootup time these entities are loaded into RAM. (These entities can
take a long time to load into RAM depending on the size and number
of entities being loaded.) The <number> specifies a sequence
number indicating the current program being loaded.

Load the requested paper into Tray 1.
Press [Go] if the desired paper is already loaded in Tray 1.
Press [-Value+] to scroll through the available types and sizes . Press

[Select] to accept the alternate type or size.

There is no available memory in the printer. The current job might not
print correctly and some resources (such as downloaded fonts or
macros) might have been deleted.

You might want to add more memory to the printer (page C-1).

Printer Messages (Continued)

Message Explanation or Recommended Action

MEMORY SETTINGS
CHANGED

MEMORY SHORTAGE
JOB CLEARED

MEMORY SHORTAGE
PAGE SIMPLIFIED

MOPY PAGE TOO
COMPLEX

alternates with

PRESS GO TO
CONTINUE

OFFLINE

The printer changed its memory settings because it did not have
enough memory to use the previous settings for I/O Buffering and
Resource Saving. This usually occurs after removing memory from
the printer, adding a duplexer, or adding a printer language.

You might want to change memory settings for I/O Buffering and
Resource Saving (although default settings are usually best) or add
more memory to the printer (page C-1).

The printer did not have enough free memory to print the entire job.
The remainder of the job will not print and will be cleared from
memory.

Press [Go] to continue.
Change the Resource Saving setting from the printer’s control panel

(page C-5) or add more memory to the printer (page C-1).
The printer had to compress the job in order to fit it in available

memory. Some data loss might have occurred.
Press [Go] to continue.
You might want to add more memory to the printer (page C-1).

The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.

Press [Go] to print the transferred data. (Some data might be lost.)
If this message appears often, simplify the print job.

Press [Go] to place the printer online.

OUTPUT BIN FULL

The output bin is full and needs to be emptied.

CLEAR (BIN nnn)

n (bin name)

PERFORM PRINTER
MAINTENANCE

RAM DISK DEVICE
FAILURE

RAM DISK FILE
OPERATION FAILED

Hewlett-Packard recommends that only HP-authorized service
technicians service the printer. However, you can perform most
routine maintenance. When the PERFORM PRINTER MAINTENANCE
message appears on the control panel, you will need to purchase a
printer maintenance kit and install the new parts.

The RAM disk had a critical failure and can no longer be used.
T urn the printer off, and then turn the printer on to clear the message.

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

68 Chapter 4: Problem Solving ENWW

Printer Messages (Continued)

Message Explanation or Recommended Action

RAM DISK FILE
SYSTEM IS FULL

RESEND UPGRADE

TRAY x EMPTY

TRAY x LOAD
[TYPE] [SIZE]

Delete files and then try again, or turn the printer off, and then turn
the printer on to delete all files on the device. (Delete files using
HP Web JetAdmin, or another software utility. See the software help
for more information.)

If the message persists, increase the size of the RAM disk. Change
the RAM disk size from the Configuration Menu in the printer’s control
panel (page B-14).

There is an error in the printer’s flash firmware. Resend a valid
firmware image.

Load the empty tray (x) to clear the message.
If you do not load the specified tray, the printer will continue printing

from the next availab le tray, and the message will continue to display .
Load the requested paper into the specified tray (x). (See the sections

on loading paper, starting on page 24.)
Ensure that the trays are correctly adjusted for size. The siz e

displayed on the front of the paper tray must match the siz e of paper
loaded in the tray . The tra y type settings (and size for Tray 1) must be
set from the printer’s control panel (page 4 3).

If you are trying to print A4 or letter size paper, and this message
appears, make sure the default paper size is set correctly from the
Printing Menu in the printer’s control panel.

Press [Go] to print from the next available tray.
Press [-Value+] to scroll through the available types and sizes . Press

[Select] to accept the alternate type or size.

TRAY 2 LOAD
LEGAL

(or similar messages
requesting that you
load paper)

UNABLE TO
STORE JOB

UNSUPPORTED SIZE
IN TRAY [YY]

USE [TYPE]
[SIZE] INSTEAD?

WAIT FOR PRINTER
TO REINITIALIZE

ENWW Chapter 4: Problem Solving 69

Load the requested paper into the indicated tray , or press [Select] to
override the message and to print on a loaded paper size.

If printing does not continue, press [Go].

A job cannot be stored on the printer because of memory or file
system configuration.

An external paper handling device detected an unsupported paper
size. The printer will go offline until the condition is corrected.

If the requested paper size or type is not available, the printer asks if
it should use another paper size or type instead.

Press [-Value+] to scroll through the available types and sizes . Press

[Select] to accept the alternate type or size.

The RAM disk setting has been changed from the printer’s control
panel. This change will not take effect until the printer reinitializes.

Printer Messages (Continued)

Message Explanation or Recommended Action

XX.YY
PRINTER ERROR
PRESS GO TO
CONTINUE

13.x PAPER JAM
[LOCATION]

20 INSUFFICIENT
MEMORY

alternates with

PRESS GO TO
CONTINUE

21 PAGE TOO
COMPLEX

alternates with

PRESS GO TO
CONTINUE

A printer error has occurred that can be cleared by pressing [Go] in
the printer’s control panel.

Remove jammed paper from the specified location (page 58).
Open and close the top cover to clear the message.

If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the telephone support flyer included with the
printer.)

The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.

Press [Go] to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).

The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.

Press [Go] to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in

the printer control panel, set PAGE PROTECT=ON, print the job, and
then return PAGE PROTECT=AUTO. (For more information, see
page B-12.) Do not leave PAGE PROTECT=ON; it might degrade
performance.

If this message appears often, simplify the print job.

22 EIO x
BUFFER OVERFLOW

alternates with

PRESS GO TO
CONTINUE

22 PARALLEL I/O
BUFFER OVERFLOW

alternates with

PRESS GO TO
CONTINUE

Too much data was sent to the EIO card in the specified slot (x). An
improper communications protocol may be in use.

Press [Go] to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an

HP-authorized service or support provider. (See the telephone
support flyer included with the printer.)

Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality

cable (page 7). (Some non-HP parallel cables might be missing pin
connections, or might otherwise not conform to the IEEE-1284
specification.)

This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an HP driver that came with the printer
(page 17).

Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

70 Chapter 4: Problem Solving ENWW

Printer Messages (Continued)

Message Explanation or Recommended Action

40 EIO x BAD
TRANSMISSION

alternates with

PRESS GO TO
CONTINUE

41.3 UNEXPECTED
PAPER SIZE

41.x
PRINTER ERROR

alternates with

PRESS GO TO
CONTINUE

50.x FUSER ERROR

The connection has been broken between the printer and the EIO
card in the specified slot.

Press [Go] to clear the error message and continue printing.

The paper size you are trying to print is not the same as the settings
for the tray.

Make sure that all trays are correctly adjusted for size. The size
displayed on the front of the paper tray must match the siz e of paper
loaded in the tray. (The printer will continue trying to print the job until
size settings are correct.)

If you are trying to print from Tray 1, make sure the printer’s control
panel setting for paper size is correctly configured (page B-4).

After performing the actions above, press [Go]. The page containing
the error will automatically be reprinted. (Or, you might want to press

[Cancel Job] to clear the job from the printer’s memory.)

A temporary printing error occurred.
Press [Go]. The page containing the error will automatically be

reprinted.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

An internal error has occurred. T urn the printer off, and then turn the
printer on.

If this message persists, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)

51.x or 52.x
PRINTER ERROR

ENWW Chapter 4: Problem Solving 71

A temporary printing error occurred.
Press [Go]. The page containing the error will automatically be

reprinted.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

Printer Messages (Continued)

Message Explanation or Recommended Action

53.xy.zz
PRINTER ERROR

55 PRINTER ERROR

alternates with

PRESS GO TO
CONTINUE

56.x, 57.x,

58.x, or 59.x
PRINTER ERROR

There is a problem with the printer’s memory. The DIMM that caused
the error will not be used. Values of x, y, and zz are as follows:

x = DIMM type 0 = ROM

1 = RAM

y = Device location 0 = Internal memory (ROM or RAM)

1 to 3 = DIMM slots 1, 2, or 3
zz = Error number
Turn the printer off, and then reseat the DIMM that caused the error.

Turn the printer on.
If the problem persists, move the DIMM to a different slot or replace

the specified DIMM (page C-2).
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.

Press [Go]. The page containing the error will automatically be
reprinted.

If this message persists, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)

A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support

provider.(See the telephone support flyer included with the printer.)

62.x
PRINTER ERROR

64.x
PRINTER ERROR

There is a problem with the printer’s memory. The x va lue refers to
the location of the problem:

0 = Internal memory
1 to 3 = DIMM slots 1, 2, or 3

You might need to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)
A temporary printing error occurred.

Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

72 Chapter 4: Problem Solving ENWW

Printer Messages (Continued)

Message Explanation or Recommended Action

66.xy.zz INPUT
DEVICE FAILURE

alternates with

CHECK CABLES
AND CYCLE POWER

68 NVRAM ERROR
CHECK SETTINGS

68 NVRAM FULL
CHECK SETTINGS

69.x
PRINTER ERROR

An error occurred in an external paper handling device.
Press [Go] to clear the message. If the message will not clear, turn

the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

An error occurred in the printer’s nonvolatile memory (NVRAM) and
one or more printer settings has been reset to its factory default.

Print a configuration page and check the printer settings to determine
which values have changed (page 80).

Hold down [Cancel Job] while turning the printer on. This will clean
up the NVRAM by removing old areas that are not being used.

If this message persists, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)

The printer’s nonvolatile memory (NVRAM) is full. Some settings
might have been re set to th e factory defaults.

Print a configuration page and check the printer settings to determine
which values have changed (page 80).

If this message persists, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)

A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support

provider. (See the telephone support flyer included with the printer.)

79.xxxx
PRINTER ERROR

ENWW Chapter 4: Problem Solving 73

The printer detected an error. The numbers (xxxx) indicate the
specific type of error.

T urn the printer off, and then turn the printer on. T ry printing a job from
a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only
appears with a certain software application or print job, contact the
software vendor for assistance.)

If the message persists with different software applications and print
jobs, record the numbers that appear (xxxx) and contact an
HP-authorized service or support provider. (See the telephone
support flyer included with the printer.)

Correcting Output Quality Problems

Use the examples below to determine which output quality problem
you are experiencing, then see the following table to troubleshoot
the problem.

Note The examples below depict letter-size paper that has passed

through the printer long-edge first. (If the paper has passed through
the printer short-edge first, lines and repeating defects will run
vertically rather than horizontally.)

Light Print or

Fade

Gray

Background

Misformed

Characters

Figure 16 Examples of Output Quality Problems

Toner Specks

(front or back)

Toner Smear

Page Skew

Dropouts

Loose Toner

Curl or Wave

Lines

Repeating

Defects

Wrinkles or

Creases

74 Chapter 4: Problem Solving ENWW