HP (Hewlett-Packard) 5000PS, 5000 User Manual

DesignJet 5000 SeriesHP Large-Format Printers

Service Manual

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2000

This document con ta ins proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or transla te d to another language without the prior written consent of HewlettPackard Company.

First Edition, August 2000 Second Edition, January 2001

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contai ne d herein or for incidental or consequentia l damages in connection with the furnishing, performan ce, or use of this material.

WARNING

The procedures descr ibed in this manual are to be performe d by HP-qualified service pe rsonnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

- Ensure that the ac power outlet (mains) has a protective eart h (ground) terminal.

- Disconnect the Printer from the power source prior to performing any maintenance.

- Prevent water or any other liquids from running onto electrical components or circuits, or through openings in th e enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circ ui ts from electrostatic discharge.

WARNING

The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not corre ct ly performed or adhered to, could result in damage to or destructio n of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

T echn ical Marketing, Barcelona Division,

Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents .

DesignJet 5000 SeriesHP Large-Format Printers

Service Manual

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

n HP DesignJet 5000 Printer - 42” Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60” Model (P/N C6095A/V) n HP DesignJet 5000PS Printer - 42” Model (P/N C6091A/V) n HP DesignJet 5000PS Printer - 60” Model (P/N C6096A/V)

For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP-qualified Service Personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located in Chapter 7.

Conventions

A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.

HP DesignJet 5000 Series Printers Service Manual

Table of Contents 1

Troubleshooting 1-1

Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Which Ink System 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6 Troubleshooting Media Jams/Printhead Crashes 1-6 Troubleshooting Shutdowns - User Message "W arning: Switch Power Off" 1-7 Problems with Vacuum 1-10 Vacuum suction much lower at high altitudes 1-10 Printhead Crashes/Smears on High Den sity Pri nts Using Coate d Media 1-11 Color differences in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-12 Banding due to Ink Cartridge replacement while printing 1-12 Hue shift on HP Colorfast Adhesive Vinyl media 1-13 Black Smearing on HP Photo Imaging Gloss 1-13 Magenta Bleeding on HP Photo Imaging G loss when usin g the T a ke-Up Reel 1-13 Loss of Gloss on HP Photo Imaging Gloss when using the Ta ke-Up Reel 1-14 Wrinkles and sc ratches (cockle) on HP Coated and Heav yweight Coated Media. 1-15 Dry Cockle on High Density Prints Using Paper Based Media 1-14 Worm marks (cockle) on part of plots on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a Banner Plot 1-16 User message "Media loaded incorrectly. Remove media" 1-16 User message "Warning: Incorrect type of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in a brand new printer 1-23 Firmware Upgrade Does Not Work Through the Parallel Port 1-23 Typical Failures After Exchanging the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configu ration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40

HP DesignJet 5000 Series Printers Service Manual

Table of Contents

System Error Codes 2-1

Introduction 2-2 Continuable and Non-Continuable Error Codes 2-3

HP Ink Supplies Troubleshooting 3-1

What are HP Ink Supplies? 3-2 Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2 Identifying the Components 3-3 General Information About HP Ink Supplies 3-3 Some General Precautions When Handling HP Ink Supplies 3-4 Priming the Ink System 3-5 When Should You Replace the HP Ink Supplies? 3-5 The Front Panel Display 3-6 Obtaining Ink Cartridge Information 3-7 Obtaining Printhead Information 3-8 Status Codes and Messages 3-10 Status Messages 3-11 Error Status Messages 3-12 Printhead Errors (First Digit = 0, 1, 4, 5) 3-13 Ink Cartridge Errors (First Digit = 6, 8) 3-16 Printhead Cleaner Errors (First Digit = A or *) 3-18

Major Ink Supplies Problems 3-19 Dry-firing of Printheads 3-19 Printheads Which are Out of Warranty are Indicated as In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL P rintheads During R eplacement 3-20

HP DesignJet 5000 Series Printers Service Manual

Service Tests and Utilities 4-1

Introduction 4-2 Phone Support 4-2 Diagnostics - Self Test 4-2 Service Tests (Diagnostics) 4-6 Entering the Service Tests Menu 4-7 Scan Axis Test 4-10 Media Axis Test 4-12 Service Utilities 4-14 Prime TUBES 4-19 Altitude Setup 4-23 EEROM Setup 4-24 If you want to set the Model Number 4-25 If you want to set the Serial Number 4-26 If you want to set the Japanese Fonts 4-27 Reset Life Counters 4-29 Backup EEROM 4-31 Image Quality Warning 4-33 Diagnostic Print 4-34

Table of Contents

Service Calibrations 5-1

Introduction 5-2 Phone Support 5-2 Service Calibrations 5-3 Entering the Service Calibrations Menu 5-4

1. Scan-Axis Calibration 5-7

2. Service Station Calibration 5-11

3. Accuracy Calibration 5-14 Carriage Height Calibration 5-18 Calibration Error Codes 5-26

HP DesignJet 5000 Series Printers Service Manual

Table of Contents

Print Quality 6-1

Print Quality Troubleshooting Checklist 6-2 Print Modes 6-3 How to Use the Diagnostic Print 6-4 What is the Diagnostic Print? 6-4 Considerations for Printing the Diagnostic Print. 6-4 Printing the Diagnostic Print 6-5 Overall Print Quality Test 6-8 What is Banding? 6-8 Solving the Banding Problem 6-8 Color Alignment Print Test 6-11 Solving the Color Alignment Problem 6-11 Bidirectional Alignment 6-12 Solving Bidirectional Alignment Problems 6-12 Vertical Line Straightness 6-13 Solving Vertical Line Straightness 6-13 Nozzle Print Test 6-14 How to fix the Nozzle Defects 6-15 No Printing Defects Found in the Diagnostic Print 6-16 Print Quality Problems 6-16 Solving Color Accuracy problems 6-17 Solving Color Consistency problems 6-17 Color Accuracy Configuration 6-18

Blurred Lines (Ink “Bleeds” from Lines) 6-18

The Prints are Too Short 6-18 Colors are not as Expected 6-19 Bad Color to Color Alignment in the Media-Axis 6-19 Banding at the Top of the Page 6-20 Vertical Banding 6-20 Media 6-21 Printed surface smearing roll 6-21 Warped Lines on Media 6-21 Marks and/or scratches on double-sided media 6-22 There are Smears or Scratching on the Printed Media 6-22 Long Term Color Bleeding (Glossy Papers) 6-22

HP DesignJet 5000 Series Printers Service Manual

Parts and Diagrams 7-1

Printer Support 7-2 Bin and Take-Up Reel 7-4 Right Hand Cover 7-6 Left Hand Cover and Rear Door 7-8 Top and Back Covers 7-10 Service Station 7-12 Vacuum Fan 7-14 Booster Fan and Media Sensor 7-16 Paper-Axis Motor 7-18 Scan-Axis Motor 7-20 ISS and APS Assembly 7-22 Ink Tubes System 7-24 Boot ROM DIMM, DRAM Memory and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40 Pinch-Wheels Assembly and Lever 7-42 Center Guide, Deflector and Entry Roller 7-44 Tubes Guide Assemblies 7-46 EMC Covers 7-48 Spindle and Hub 7-50

Miscellaneous Items 7-52 Media Types 7-53

Table of Contents

Removal and Installation 8-1

Introduction 8-2 Safety Precautions 8-2 Electrostatic Discharge (ESD) Precautions 8-3 Required Tools 8-3 Screw Types 8-4 Top Cover Assembly 8-5 Left Hand Cover 8-6 Right Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18

HP DesignJet 5000 Series Printers Service Manual

Table of Contents

Right Hand Trim 8-20 Left Hand Trim 8-22 Back Cover 8-23 Ink Tubes System 8-25 EMC Covers 8-32 Encoder Strip 8-34 Trailing Cable 8-36 Tensioner Assembly 8-42 Carriage Assembly and Belt 8-46 Scan-Axis Motor 8-53 Cutter Assembly 8-56 Ink Supply Station (ISS) 8-60 Air Pressurization System (APS) 8-63 Service Station Assembly 8-65 Drop Detector Assembly 8-68 Hard Disk Drive (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM’s 8-73 Electronics Module Cover 8-75 Main PCA 8-77 Power Supply Unit (PSU) 8-81 Ink Supply Station (ISS) PCA 8-84 Ink Leak Detector 8-86 Cooling Fans 8-88 Electronics Module (as one complete Assembly) 8-90 Pinch-Wheels 8-91 Pinch-Wheel Cam 8-93 Vacuum Fan 8-96 Paper-Axis Motor Assembly 8-98 Booster Fan 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112

HP DesignJet 5000 Series Printers Service Manual

Preventive Maintenance 9-1

Introduction 9-2 Service Preventive Maintenance 9-2 Warning/Stop Triggers 9-3 Routine Maintenance 9-5 Lens Maintenance 9-5 Carriage Interconnect Wiper 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning the Platen 9-9 Moisture on the Printer 9-10 Noisy Carriage Bushing 9-10 Belt Swelling 9-10 General Cleaning 9-10 Firmware Upgrade 9-11

Functional Overview 10-1

Table of Contents

Introduction 10-2 Electrical System 10-2 Front Panel 10-3 Scan Axis 10-3 Paper Axis 10-4 Ink Delivery System (IDS) 10-5 Ink Cartridge 10-5 Ink Supply Station (ISS) 10-6 Tubes System 10-6 Printheads 10-7 Air Pressurization System (APS) 10-8 Leak Detect System (LDS) 10-8 Service Station 10-9 Print Head Cleaner (PHC) 10-9 Printer Specifications 10-10 Printable Area 10-13 Interface Specifications 10-13

Glossary Index

HP DesignJet 5000 Series Printers Service Manual

Table of Contents

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting 1

HP DesignJet 5000 Series Printers Service Manual

1-1

Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the Printer.

Phone Support

In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform a Service Calibration, Test or Utility via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance.

Which Firmware Version Relates to Which Ink System

A.01.XX - This firmware revision allows the Printers to only use

Imaging Inks. A.02.XX - This firmware revision allows the Printers to use both

the Imaging Inks and the UV Inks.

Troubleshooting System Error Codes

Chapter 2 - System Error Codes - contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.

NOTE When reporting the System Error Code, make sure that you

supply the full Error Code (inclu ding the last 8 numb ers where applicable) and the firmware version as well as the status of the Printer when the Error occurred (was it printing, calibrating, processing, etc...). Without this information, HP Support Personnel cannot help you.

NOTE When reporting the Error Code, make sure that you supply the

full Error Code and the firmware ve rsion (d ispl ayed durin g the initialization process when powering ON the Printer or available in the User’s Printer Setup ⇒ Utilities ⇒ Statistics menu).

1-2

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Performing a Service Test on a Failed Assembly

If possible, always perform a Service Test on the component/ assembly that you are about to replace, just to make sure that is the component/assembly that has failed.

NOTE If the test on that component/assembly passes, you should NOT

replace it.

For information on the Service Tests and how to use them see Chapter 4, Service Tests and Utilities.

Performing the Necessary Service Calibrations

Is the Printer calibrated correctly after replacing a component? Refer to the table on Page 5-2 to determine when a calibration is required.

NOTE Remember that certain Calibrations are required even if an

Assembly has been disassembled to gain access to another Assembly or Component.

For information on the Service Calibrations and how to use them see 5, Service Calibrations.

Troubleshooting Calibration Error Codes

Chapter 5 - Service Calibrations - contains a list of Error Codes that are reported when a Calibration fails.

Calibration error codes consist of a four digit number [XXXX].

HP DesignJet 5000 Series Printers Service Manual

1-3

Troubleshooting

Troubleshooting Ink Supplies Error Codes

Chapter 3, HP Ink Supplies Tr oubleshooting, contains a list of Error Codes that are reported for Ink Supplies i.e. Ink Cartridges, Printheads and Printhead Cleaners. The error codes are described and recommended corrective actions are provided. Only try one recommended action at a time and check if the error code has disappeared.

Ink Supplies error codes consist of a four digit number [XXXX].

Troubleshooting Initialization - Self Diagnostic Errors

Chapter 4 - Service Tests and Utilities - describes the Printer initialization sequence and reports errors that may be reported when Printer initialization is performed.

Self Diagnostic error codes consist of seven alphanumeric characters [XXXXXXX].

n Which firmware revision the Printer is using. n The complete error number.

Solving Image Quality Problems

Whenever an Image Quality problem appears, it is advisable to print the Diagnostic Print. This will help you differentiate between possible Printhead errors and other problems such as incorrect frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality.

1-4

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

The Printer does not Power ON

1. Check that the Power Cord is connected correctly to the Printer and

to the Power Socket.

2. Check that the Power Switch on the BACK of the Printer is in the

ON position.

3. Remove the DIMM’s Cover (See

⇒ Page 8-75) and check the green

and red Status LED’s on the Main PCA. If they are both NOT lit, replace the Power Supply Unit ⇒ Page 8-83.

Status LED’s

4. Check that the Front-Panel Cable is correctly connected to the

Electronics Module. Also make sure that the Front-Panel Cable is not damaged.

HP DesignJet 5000 Series Printers Service Manual

1-5

Troubleshooting

ALL the Front-Panel LEDs are Lit but Nothing Else Happens

The BootROM DIMM is NOT correctly installed or is th e wrong ty pe.

1. Power OFF the Printer from the back and disconnect the Power

Cord. Reseat the BootROM DIMM (looking from the rear of the Printer, the first slot from the left - See that it is installed correctly.

⇒ Page 8-75) making sure

NOTE

2. If the problem persists replace the BootROM DIMM For more information, refer to “Electronics Problems” on page 1-21.

⇒ Page 8-75.

Troubleshooting Media Jams/Printhead Crashes

NOTE If using HP Coated Media when problem occurred, please also

refer to Page 1-11.

The failure modes “media jam” and “head crash” are grouped together because in many c ases a me dia ja m cause s the m edia to li ft up into the carriage path and cause a head crash, thus causing many media jam failures to be reported as head crashes.

1. Did the media jam occur when loading media?

n If the client has had media jams, it is common for pieces of media

to get stuck in the media path. Clear the media path.

NOTE When clearing a media jam, sometimes media is stuck in the

paper path. T o clear this, you must lift the media lever and insert thicker media into the paper path to push out the media that is still stuck there.

1-6

2. Is the customer using non-HP media?

The use of non-HP media can easily be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes). If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved.

3. The Carriage is at the incorrect height in relation to the Center Platen. Adjust the carriage to the correct height ⇒ Page 5-18 and try to load the media again.

4. Check that the Vacuum Fans work correctly - Refer to Page 1-10, Problems with Vacuum .

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Troubleshooting Shutdowns - User Message "Warning: Switch Power Off"

If a shutdown occurs, you will get the message “Warning: Switch Power Off” followed by:

n Check Printhead Cleaner Path. n Check Paper Path. n Check Printhead Path (followed by (1), (2) or (3)).

A shutdown in each path will require different steps to resolve the problem as explained as follows.

WARNING In each case, make sure that you power OFF the Printer be fore

attempting any procedures to resolve the problem.

Check Printhead Cleaner Path

This message appears whenever the Service Station Carriage does not move, either because of a bad cable connection, a defective motor or because of some obstacle inside the Service Station.

If the Printer is

new

, check that the Service Station cable (which is the grey flat cable with the grey connector) is plugged into the Main PCA. Make sure that the clips of the conn ector are closed completely. Check also that the Service Station cable is not damaged.

n In already used Printers, power OFF the Printer and try to move

the Service Station backwards and forwards to see whether it is blocked. Possible causes are: Printhead Cleaners incorrectly positioned, damaged or, even, pieces of paper within the Service Station. Remove the Printhead Cleaners or the pieces of paper and check whether the problem persists.

If the problem disappears without the Print head Cleaners, reinsert them into the Service Station and see whether the problem reappears. If the problem reappears, replace the complete set of Printhead Cleaners.

If the problem persists even without the Printhead Cleaners, then replace the Service Station (⇒ Page

8-67

) and recalibrate the Printer.

HP DesignJet 5000 Series Printers Service Manual

1-7

Troubleshooting

Check Paper Path

This warning appears whenever the friction on the Paper -A xis is too high: the electrical current needed by the Paper-Axis Motor to move the paper is too high, so before burning the motor or the Main PCA, this warning appears. The commo n reason for this error is a n internal paper jam or at the end of a roll of media the paper is glued to the media core. It can also be due to a defective motor or Main PCA.

n Check that there are no pieces of paper left inside the Printer,

especially if it happens after a paper jam.

NOTE One way to verify this easily is to take a rigid sheet of paper and

move it along the paper path with the media load lever lifted.

n Also, check that the customer has inserted the spindle hubs

completely, otherwise they may rub against the side plate and increase the friction.

n If the error still persists, check that the Paper-Axis Motor cables

are connected correctly and that they are not damaged.

If the Printer st ill fails , repla ce the Pape r -Axis M otor ⇒ Page

NOTE Turn the Drive Roller by hand once the motor is removed to

8-100

verify that it turns smoothly . Also, after replacing the Paper -Axis Motor, the values are within the given limits

n If the Printer still fails, replace the Main PCA ⇒ Page 8-79.

perform th e Medi a-Axis Test (⇒ Page

4-12) and check that

Check Printhead Path (1)

This warning appears whenever friction on the Scan-Axis is too high: the electrical current needed by the Scan-Axis Motor to move the Carriage is too high, so before burning the motor or the Main PCA, this warning appears. The usual reason for this error is an internal paper jam, an obstacle in the Printhead path, a broken belt, badly installed Ink Supply Tubes, etc.

n Apply Oil along the complete axis of the Slider Rods with the

User’s Slider Rods Lubrification Kit ⇒ Page 9-8.

n Also, switch OFF the Printer and move the Carriage from side to

side to verify that it moves smoothly.

1-8

If the Printer still fails, check that the Scan-Axis motor is connected correctly to the Main PCA and that the cable is not damaged.

n If the error remains, replace the Belt (⇒ Page 8-46) or the Scan-

Axis Motor ⇒ Page 8-55.

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

NOTE

Also, after re placing the Scan -Axis Motor, perform the Sc an-Axis Test (⇒ Page

n If the Printer still fails, replace the Main PCA ⇒ Page 8-79.

Check Printhead Path (2)

4-10) and check that the values are within the given limits.

This is a safety shutdown and occurs whenever there is a discontinuity in the Printhead path, because of an obstacle, oil drops on the Encoder Strip, the Carriage cover touching the tube guides, etc.

n Switch OFF the Printer and move the Carriage from side to side

to verify that it moves smoothly.

n If it still fails, check the Encoder Strip and, if necessary, clean it.

Check Printhead Path (3)

This is always caused by high friction in the Printhead path. Only in very special cases, when it happens inside the Left Hand Cover, incorrect assembly of the tube system causes it.

n Apply Oil along the complete axis of the Slider Rods with the

User’s Slider Rods Lubrification Kit

⇒ Page 9-8.

Replace Message "xx15 Replace" and "xx16 Replace"

In certain circumstances (e.g. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the front panel. This is due to a temporal disconnection between the Printhead and the flex circuit in the Carriage Assembly.

Clean the Printheads and the Carriage interconnects (refer to page

Carriage Interconnect Wiper

9-6,

) and reseat the failing Printheads.

HP DesignJet 5000 Series Printers Service Manual

1-9

Troubleshooting

Problems with Vacuum

If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan or Booster Fan. To verify if there really is a problem with Vacuum, try the following:

1. With the Printer ON, open the Window of the Printer and place a

sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Center Platen. If the Vacuum holds the sheet in place, and then loads it correctly , then the Fans function correctly. If the Vacuum does not hold the sheet in place (no suction), then try the following:

n Check that the holes in the Center Platen are NOT blocked.

Clean the Overdrive using the Platen Cleaning Utility ⇒ Page

n Check that the Vacuum and Booster Fans are installed correctly. n Replace the Vacuum Fan ⇒ Page 8-98. n Replace the Booster Fan ⇒ Page 8-103.

2. If the Vacuum held the sheet in place, but couldn’t correctly load it,

then there could be a problem with the Overdrive. In this case, replace the Center Platen Assembly ⇒ Page 8-112.

9-9

Vacuum suction much lower at high altitudes

At altitudes above 2,000 meters, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing:

n Ink Smearing on the Media. n Printhead crashes against the Media. n Cut Sheet loading problems (high probability). n Roll Media loading problems (low probability).

To solve the problem, try the following:

n Using the “1.3 Altitude Setup” in the Service Utilities, set the

altitude to “1.3.2 2000 m or more” (see Altitude Setup 4-23).

1-10

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Printhead Crashes/Smears on High Density Prints Using Coated Media

High density prints can cause cockle mainly on HP Coated Media. This causes two main problems:

1. Cockling in the borders - Because the Printer places too much ink

on the Coated Media, the borders of the print become raised, causing the Printhead to crash against the media. To solve the problem, try the following:

n Try using Heavy Weight Coated Media instead of Coated Media. n Change the paper margins to “Extended” in the Printer Setup

menu/Page Format/Margins or in the Driver. If the customer is printing PostScript images, send them a PPD file containing the extended margins.

n Use the Deflectors. n Upgrade the Firmware ⇒ Page 9-11.

2. Cockling within the print - If the Printer places too much ink within

the print, the media starts to ripple, causing the Printhead to smear against the media. To solve the problem, try the following:

n Never use HP Coated Media for High Density prints. As a

substitute use HP Heavy Weight Coated or Heavy We ight Coated (Economy) Media.

Color differences in different HP DesignJet Printers

Color differences between one image printed on the HP DesignJet 5000 Series and the rest of the DesignJet platforms are due to the different chemistry of the 5000 series inks compared with the rest of the inks for other printers. This color variability among different HP DesignJet Series Printers has been always present. You can try to achieve consistent colors with the following:

n Select the same color emulation settings in your Postscript Driver

as the one used by the printer you want to emulate.

n Select the correct Ink Emulation from the Printer Setup Menu/

Internal RIP Settings.

HP DesignJet 5000 Series Printers Service Manual

1-11

Troubleshooting

Banding at variable extreme environmental conditions

The Accuracy Calibration has been done at normal environmental conditions, therefore printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following:

n Perform the Accuracy Calibration in the new environmental

conditions (Refer to the User’s Guide - Media Solutions).

Banding with unsupported Media

The Accuracy Calibration has not been done for the Media now loaded. Banding may occur because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following:

n Select the Media loaded in the “Media Options” menu and

perform the Accuracy Calibration (Refer to the User’s Guide Media Solutions).

Banding due to Ink Cartridge replacement while printing

A user has removed the Ink Cartridge while the Printer was printing, which has caused the Printer to stop. If the user does not replace the Ink Cartridge immediately, when the Printer starts to print again, a band will appear in the position where the pri nting resta rted. This is because the wet ink interacts with the dried ink on the media causing the band to appear. To solve the problem, try the following:

n Do NOT remove the Ink Cartridge while the Printer is Printing.

Only replace/remove Ink Cartridges in between Prints.

n If the Ink Cartridge was replaced due to the “Empty” status on the

Front Panel, then advise the customer to replace the Ink Cartridge when the “Very Low” status is showing on the Front Panel.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Hue shift on HP Colorfast Adhesive Vinyl media

Under high humidity conditions (approx. >65%) the colors tend to fade over time, particularly colors that require Magenta. To solve the problem, try the following:

n Reduce the level of humidity (<65%) that the Printer is working

in. To find the humidity level, print the Service Configuration Print (Printer Setup Menu / Utilities / Test prints / Service config).

n Laminate the prints.

Black Smearing on HP Photo Imaging Gloss

Narrow black lines can smear on this type of media, particularly if the lines are narrow and have white gaps in between them. Try the following:

n Increase the Dry Time using the Front Panel (Refer to the User’s

Guide).

n Laminate the prints.

Magenta Bleeding on HP Photo Imaging Gloss when using the Take-Up Reel

Under high humidity conditions (approx. >70%) this media reduces its capacity to absorb Magenta because of this color’s particular characteristics. When an area fill with magenta is printed and then rolled onto the Take-Up Reel the ink that is not completely dry moves laterally on the media. To solve the problem, try the following:

n Reduce the level of humidity (<70%) that the Printer is working

in. To find the humidity level, print the Service Configuration Print (Printer Setup Menu / Utilities / Test prints / Service config).

n Increase the Dry Time using the Front Panel (Refer to the User’s

Guide).

n Do not use the Take-Up Reel or Bin for this media when

humidity levels are high.

HP DesignJet 5000 Series Printers Service Manual

1-13

Troubleshooting

Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel

Under high humidity conditions (approx. >70%) the polymer chain in the coating of this media relaxes and the drying rate decreases. If the printed media is rolled onto a Take-Up Reel or is covered by another print, the contact between the two surfaces could cause blotches in the gloss. Try the following:

n Reduce the level of humidity (<70%) that the Printer is working

in. To find the humidity level, print the Service Configuration Print (Printer Setup Menu / Utilities / Test prints / Service config).

n Increase the Dry Time using the Front Panel (Refer to the User’s

Guide).

n Do not use the Take-Up Reel or Bin for this media when

humidity levels are high.

Dry Cockle on High Density Prints Using Paper Based Media

High density prints can cause dry cockle mainly on Paper Based Media.

To solve the problem do the following:

n Use the Take-Up Reel and Take-Up Reel deflectors. n Set the Printer to Productivity mode to reduce the ink density. n Select Coated media modes

If the problem persists, try the following:

n Laminate the prints. n Use a heavier media that is more suitable to high ink density,

such as HP Paper based Semi-Gloss or HP Poster Paper.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Wrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media.

Images may be damaged if prints are not handled with care, particularly when handling wide plots. This can happen when images are placed on top of one another and there is movement between them, causing friction and loss of ink from the surface if it is not completely attached. Also, if plots are rolled up, wrinkles can occur. To avoid this problem try the following:

n Always handle plots with care. n Use of the Take-Up Reel eliminates handling and avoids

wrinkles.

n Use heavier media. n For Heavyweight Coated media, select faster print modes such as

Heavyweight Coated (Economy) for Media selection, and/or Productivity Print mode.

n If damage is slight, Lamination will help towhead’ defects. n Use of Fixative Sprays immediately after printing may protect the

image.

Worm marks (cockle) on part of plots on paper based media

At high temperatures and under dry conditions, worm marks may occur on initial parts of plots when printing solid fill areas in medium tone colors. Try the following:

n Advance the media manually by 15 mm. n Select Heavy Coated for Media setting. n Select Productivity mode to reduce ink density.

HP DesignJet 5000 Series Printers Service Manual

1-15

Troubleshooting

Drying Time Too Long for HP Studio Canvas

Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin. To solve the problem try the following:

n Reduce the level of humidity (<70%) that the Printer is working

in. To find the humidity level, print the Service Configuration Print (Printer Setup Menu / Utilities / Test prints / Service config).

n Increase the drying time using the Front Panel settings (Refer to

the User’s Guide).

n Do not use the Take-Up Reel or Bin under conditions of high

humidity.

Media Skew when Printing a Banner Plot

When printing banners, media skew occurs. This is particularly noticeable in the first plot when media is not perfectly aligned. To solve this problem do the following:

n Use extended margins for banner plots (Refer to the User’s

Guide).

User message "Media loaded incorrectly. Remove media"

This message appears when the media sensor has detected media, but the line sensor has not detected the leading edge of the media at all or has found it in an incorrect position.

There are three possible situations when this message comes up:

1. The paper is in the incorrect position because the Printer was turned

OFF in the middle of a print. It should only happen in printers without the Take-Up Reel (42" model), because with the Take-Up Reel installed the Printer will not search for the leading edge after the Printer has been powered-up or after activating the media load lever. The Printer simply continues to print wherever it stopped.

n To verify this setting, check in "Printer Setup Menu > Device

setup > TUR installed". It should be set as No for the 42" model Printers and Yes for the 60" model Printers.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

2. The media sensor is defective. T o verify this, remove the media and

re-boot the Printer. If the message comes up during initialization, the media sensor is defective. To solve this, try the following:

n Check that the media sensor cable is connected correctly n Check that the media sensor cable is not damaged and that the

media sensor is clipped correctly.

n Replace the Media Sensor ⇒ Page 8-104.

The Line Sensor does not detect the leading edge of the media. To verify this, load media (ideally white media such a s Coated or Pho toGloss) into the Printer. If the message comes up during the loading process, the Lens Cover Assemb ly is either n ot installed correctly o r it is dirty . In this case, replace the L ens Cover Assembly If this fails, replace the Carriage Assembly ⇒ Page

8-46

⇒

Page

9-5

User message "Warning: Incorrect type of tubes system"

This error message appears if the electrical connector of the Ink Tubes System is not connected correctly (especially after the Tubes have been replaced). Other causes are defective EEROM in the Ink Tubes System or ISS PCA.

n Switch OFF the printer, open the rear left cover and connect or

re-connect the Electrical Cable (the colored flat cable) that is connected to the rear of the Ink cartridge Tube Connector.

n If the problem persists, check that the Electrical Cable is

connected correctly to the ISS PCA.

n Replace the ISS PCA (

Page

8-25).

⇒

Page

8-86) or the Ink Tubes system (

⇒

User message "Power Supply Error #1"

This error indicates a short in the 24V electronics circuits. Do not replace the Power Supply; This message only indicates the failure, and is not the cause. Usually this message appea rs after the inserti on of a Trailing Cable into the connectors. This message means that the Trailing cable is incorrectly connected, and it is creating a short on the 24V circuit.

To isolate the problem, remove the Trailing Cable from the back of the Printer and check whether the Printers powers up correctly.

If the Printer powers up correctly, the problem could have been a bad

HP DesignJet 5000 Series Printers Service Manual

1-17

Troubleshooting

Trailing Cable connection, so just reconnect the Trailing Cable again to double-check that the Printer now works. If, after reconnecting the cable, the error appears again, either the Carriage PCA or the Trailing Cable is defective. In this case, first try replacing the Trailing Cable and then the Carriage Asse mbly.

If the Printer did not initialize correctly, even after removing the Trailing Cable, the problem is e ither in the Main PCA or the ISS PCA. So, once again, to isolate the failure, disconnect first the ISS cable and check whether the Prin ter works. If it does, reconnect the cable again to verify the failure and then, if necessary, replace either the ISS cable or the ISS PCA.

If the Printer still does not initialize, even after removing the Trailing Cable and the ISS cable, replace the Main PCA.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Cutter Assembly Problems

1. The Printer does not cut (even when using the Form Feed & Cut

option in the Front Panel). In this case it is very likely that the cutter is disabled in the EEROM.

This can happen whenever the Diagnostic Print is cancelled in the middle of the print, or if the Printer was turned OFF in the middle of the Diagnostic Print.

n T o re-activate the Cutter , print the Diagnostic Print again and this

time letting it finish to the end without any interruptions.

n If the Cutter still doesn’t cut after re-printing the Diagnostic

Print, replace the Cutter Assembly ⇒ Page 8-58.

NOTE This problem is solved in any A.02.xx firmware release.

2. The Cutter does not cut thick paper (Canvas & Non-HP Media).

As in all DesignJets, the Cutter can only cut media up to a certain thickness (such as Heavy Coated or Photo paper). Thicker media or special media (such as Canvas) cannot be cut.

n Taking this into consideration, when Canvas is selected on the

front panel, the cutter is automatically disabled, but there is nothing wrong with the cutter.

3. The Printer hangs while cutting.

The Printer hangs and the Carriage stops if the window is opened during the cutting operation. In addition, when pressing any key , the Error Code ffff ffff 03450097 may appear on the front panel.

n Re-boot the Printer and make sure the customer does not open the

window while the Printer is cutting.

NOTE This problem is solved in any A.02.xx firmware release.

HP DesignJet 5000 Series Printers Service Manual

1-19

Troubleshooting

Carriage and Scan-Axis Problems

1. Printhead continuity problems.

When installing the Ink Tubes System, it is possible that the crane (the part of the Tubes System that is connected to the front of the Carriage) is not clipped properly . This can cause Printhead continuity problems afterwards, especially in the light cyan and light magenta Printheads (XX16 REPLACE message appears for these Printheads).

n Whenever there is a Printhead continuity problem, always check

that the crane is completely clipped to the front of the carriage.

2. Unknown Line Sensor ID.

When performing the Scan-Ax is Cali bra tion , the Pri nte r asks fo r th e Line Sensor ID. But there is no label on the Line Sensor indicating it.

n If the Line Sensor ID is not indicated on the Line Sensor, use the

default value which is "0". In the future, if the LED’s are modified, a sticker will be included with the new Line Sensor ID.

3. Line Sensor is shown as "Not calibrated" in the Service

Configuration Print. This is a firmware bug. It is possible that the Line Sensor is

calibrated even though the Service Configuration Print indicates that the Calibration has not been performed.

n Just ignore this information about the Line Sensor calibration. n If there are any errors related to the Line Sensor, perform the

Scan-Axis calibration to make sure that the Line Sensor calibration is completed.

Media-Axis Problems

1. Printer unloads media (it suddenly starts to rewind and unloads the

media) If the window was raised at exactly the same moment when the

Printer moved the media (e.g. during media loading) from that moment onwards the Printer will always reject the media unless the Printer is turned OFF and then back ON again.

n Problem disappears after re-booting the Printer.

NOTE This problem is solved in any A.02.xx firmware release.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Electronics Problems

1. The Printer hangs with the front panel completely blank and the

three Image Quality LED’s lit. The firmware has a bug that creates this situation whenever the

Printer is receiving data from an external RIP.

n The customer should print using the HP Driver to check that the

Printer is printing without any problems.

n The only solution to this problem will be to upgrade to the

firmware for the UV inks (A.02.XX) when it is available.

NOTE This problem is solved in any A.02.xx firmware release.

2. The Printer hangs at "Initializing Please Wait".

The Printer hangs showing the following front panel message for more than 5 minutes: "Initializing Please Wait, Code Rev. xxxx, Boot ROM. xxx, etc".

The cause for this failure could be either a print sent through the Parallel or LAN port during initialization, or a defective I/O card.

n Power OFF the Printer, disconnect the Parallel and/or the

Network cable and power ON the Printer again to see if the Printer hangs again.

n If the Printer did not hang again, then the problem was due to the

Printer receiving data through the ports while the Printer was initializing. Before connecting the cables again, make sure that all the pending print jobs are purged.

n If the Printer did hang again, then power OFF the Printer, remove

the I/O card and power ON the Printer again to see if the Printer still hangs.

– If the Printer did not hang again, install the I/O card in the

second slot and check whether it works there. If the I/O card causes the Printer to hang again, replace the I/O card. If the Printer continues to hang, even with a new I/O card, then replace the Main PCA

⇒ Page

8-79

HP DesignJet 5000 Series Printers Service Manual

1-21

Troubleshooting

The Printer is printing slower compared to another HP DesignJet 5000. It is important first to determine whether the differences are during

receiving/processing, during printing or once the print is finished.

1. The time the printer takes to start printing is longer.

n Check that the "Start printing option" is set the same for all

Printers.

NOTE

For troub leshooting purpose s, set this option to "A fter Processi ng". In this way the time reported is the tim e needed to receive the data and to proce ss it and the printing time is not taken int o acc o un t.

n If there are differences still, it is probably due to the customer’s

network configuration.

Make sur e that the P rinter is n ot proc essing or pr inting anoth er job while doing thi s tes t, because this might h ave affect the outcome.

n Once finished, return the Printer to the recommended setting,

which is "Optimized".

2. The actual printing time is slower.

This may be due to the Carriage stopping at the end of each swath, one Printer making more passes or the Carriage moving slower.

n Check that the dry time is turned off.

If the dry time is turned ON, the Carriage might stop at the end of each swath, because the Printer uses the dry time (i.e. the humidity and temperature reading) to adjust the printing speed. This is necessary to ensure that the print is completely dry before it can either touch the Media Bin or is rolled up with the Take-Up Reel.

n Check that the Image Quality setting on the front panel (while the

Printer is printing) is the same for all Printers.

NOTE The setting while the Printer is in the stand -by mode might be

different to the actual LED that lights up during printing.

n Check that the Image Quality setti ng in the Driver is the same for

all the Printers.

n Check that the memory size, shown on the front panel, is the

same for the Printers that are being compared. (Standard configuration: 192Mbyte for C6096A and 128Mbytes for C6090A/C6091A/C6095A).

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HP DesignJet 5000 Series Printers Service Manual

3. The dry time at the end of the print is longer.

Normally the Printer uses the temperature and the humidity reading from the ISS PCA to calculate the dry time, which is required for the print to dry before being cut. The specification of these readings is +/- 15%, so a variation in the calculated dry time of up to 30% is within specification.

n To check the correct functioning of the sensor, print the "Service

Configuration Print" and check that both the temperature and humidity readings are correct (i.e. within the specification). If not, replace the ISS PCA ⇒ Page

n As an alternative solution, turn OFF the dry time, and then all the

8-86

Printers should finish the print at the same time.

n Another alternative is to set the dry time manually on all the

Printers.

NOTE This dry time will be applied to all the prints.

Troubleshooting

Language Selection is blocked in a brand new printer

Normally the user has about 2 minutes (initialization time) to select the language in the Front Panel. If the language is not selected within this time period, the Front Panel is locked.

n To recover from this problem, just re-boot the Printer and select

the language within the specified time (2 minutes).

Firmware Upgrade Does Not Work Through the Parallel Port

With firmware revisions A. 01.10, 11 & 12, the Printer will remain at 90% when doing a Firmware upgrade via the parallel port.

n For the customer, recommend using the network to print and to

perform the Firmware upgrade.

n For Service Engineers:

– Keep the "Top Arrow" key on the Front panel pressed down

when turning the Printer ON, and release it once the "Boot Menu" appears.

– Select "Upgrade Firmware" in the Boot Menu. – Send the firmware through the parallel port.

NOTE This problem is solved in any A.02.xx firmware release.

HP DesignJet 5000 Series Printers Service Manual

1-23

Troubleshooting

Failure Description Solution

Typical Failures After Exchanging the Ink Tubes

The following table contains typical failures that could appear after changing the Ink Tubes:

After completing the

initialization process, the Front

Panel displays:

WARNING

Incorrect type of Tubes

System

Switch power off

When you try to print, the

Front Panel displays:

System Error

0a0000 00000002

Contact HP Representative

When you try to insert an Ink

Cartridge, you keep getting the

following message for one or

more Ink Cartridge:

XX02 Reseat

When you try to insert a

Printhead, you keep getting the

following message for one or

more Printhead:

XX02 Reseat

The electrical connector has not been correctly connected to the Ink Cartridge connector.

The air tube has not been correctly connected to the Ink Cartridge connector.

The three latches at the rear of the Ink Cartridge tube connector have not been locked correctly.

The Printhead tube connector has

not been

correctly connected to the Carriage Assembly.

1 Switch OFF the Printer. 2

Connect the electrical connector into the Ink Cartridge tube connector.

3 Switch ON the Printer.

1 Switch OFF the Printer. 2

Connect the air tube into the Ink Cartridge tube connector.

3 Switch ON the Printer.

1 Remove the Ink Cartridges. 2

Open the door at the back of the Left Hand Cover.

3 Correctly lock the 3 latches. 4 Close the door and insert the

Ink Cartridges.

1 Remove any Printhead(s). 2

Make sure the Printhead tube connector is fully connected to the Carriage Assembly.

3 Insert the Printheads.

When you try to insert a

Printhead, you keep getting the

following message for one or

more Printhead:

XX11 Reseat

After you have inserted the

Printhead Cleaners, the Front

Panel displays the following

message:

XX05 Replace

1-24

Normal Printhea ds are being inserted BUT the Printer requires Setup Printheads to prime the Ink Tubes.

The wrong type of Printhead Cleaners have been inserted for the type of Ink System installed in the Printer.

HP DesignJet 5000 Series Printers Service Manual

1 Insert the Setup Printheads

provided with the HP Upgrade Kit that allows automatic printing.

1 Remove the Printhead

Cleaners.

Make sure that they are of the same type as the rest of the consumables (No.81 or No.83).

3 Replace the incorrect ones.

Troubleshooting

Solving Media-Handling Problems

NOTE HP Designjet Printers minimum media size is A3 in portrait

mode. The Front Panel Keeps Indicating that Media Is Misaligned or

Incorrectly Positioned

Roll media n The roll may be loaded the wrong way. The paper should load

over the roll toward you.

n The media may be crumpled or warped or have irregular edges. n The paper may be loaded at an angle. The right-hand edge must

be parallel to the blue line on the paper entry roller.

WARNING Ensure that the paper is wrapped tightly on the roll. This is a

very important step to remember because if this is not done, the media may be loaded at an angle, causing the media to be rejected.

n Perform the manual alignment procedure (Refer to the User’s

Guide).

n Check that the paper is correctly loaded onto the spindle.

Sheet media n It must be loaded with the right-hand edge against the blue

perforated line on the Printer.

n Align the media against the trailing edge coming out of the

Printer.

n The media may be crumpled or warped or may have irregular

edges.

n If you are using hand-cut media, the edges may not form a right-

angle or they may be rough. Do not use hand-cut media. Use only purchased sheet media.

n If the media you are trying to load is very slippery, hold the

media with both hands, and gently push the media into the Printer until it buckles upwards in the middle, this will help the P rinter to load it.

n If the Overdrive is covered in dust, it will have problems picking

up the sheet media during the load process. Clean the Overdrive using the Platen Cleaning Utility ⇒ Page 9-7.

Prints Do Not Stack Properly in the Media Bin

n The Printer may be too close to the end of the roll. The natural

curl near the end of the roll can cause stacking problems. Load a new roll or remove prints manually as they are completed.

n If you are mixing prints or nesting sets of several different sizes,

you may have stacking problems because of the different sizes of media in the bin.

HP DesignJet 5000 Series Printers Service Manual

1-25

Troubleshooting

How to Navigate through the Front Panel Menus

Shaded boxes always appear in the front panel. White boxes appear only in Full menu mode.

I/O Setup Menu

I/O setup

No I/O card found Card ID

Card ID Card Setup

Card Setup

I/O timeout

Only Appear in Full Menu Mode

Configuration Advanced

0.5 min .. 30 min

Always Appear

Reset Card

PostScript Only

1-26

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Device Setup Menu

PostScript Only

255 .. 2, 1 min

On, Off

TUR Installed NO,YES

Cutter

Device Setup

On, Off

Reduced Margins

HP-GL/2

PostScript@, Automatic

Lang

Automatic, None

Manual

Drying Time

Only Appear if TUR is

Only Appear if TUR

is Not Loaded

Only Appear in

Full Menu Mode

installed and Loaded

Always Appear

1-27

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Utilities Menu

Create Pattern

Measure Pattern

Restore factory

Recalibrate

Automatic, Manual

No (Continue), Yes (Replace)

Replace Ink System

Utilities

Print usage, View usage

Yes, No

Track Media Length

Usage

Short, Full

Menu Mode

Printhead alignment,

Calibrations

Accuracy

Color Calibration

Reset Web Svr Passwd

Service config.

HP-GL/2 config

Test Prints

Usage report

Print Quality

Ram present, Service ID

Hard Disk, Code Rev.

Statistics

Up, Down

PS Code Rev, PS Font code

Default Menu

Automatic clean On, Off

Clean now …

Display Contrast

Clean Platen

Lens Maintenance

1-28

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Internal RIP Settings Menu

Native, sRGB,

Apple RGB,

Adobe RGB,

ColorMatch RGB

Optimized, Immediately

RGB@

After processing

Native, EuroScale,

SWOP, TOYO,

DIC

CMYK

Off,On

100% .. 419%, Fit to page

Software, Binary, ASCII

PostScript Only

Start printing

Internal RIP Settings

Ink Emulation

Color calibration

Enhanced res

Black Replacement

PS scale

PS encoding

Always Appear

Only Appear in

Full Menu Mode

1-29

HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Queuing and Nesting Menu

99 .. 1,0

Copies

Statistics width, Length

Move to top,

Delete Page

PostScript Only

99 .. 2, 1 min

# ....

Queue mgmt

Nesting

Nest Off

In order ...

Always Appear

Only Appear in

Full Menu Mode

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HP DesignJet 5000 Series Printers Service Manual

HP-GL/2 Settings Menu

0.13 ... 12.0mm

255 .. 1, 0

Width

Troubleshooting

Pen no. 0 … 15

Palette A, Palette B

Software, Factory, Palette A, B

Palette

Factory

On/Off

Define Palette

Merge

PostScript Only

Always Appear

Only Appear in

Full Menu Mode

HPGL/2 settings

HP DesignJet 5000 Series Printers Service Manual

1-31

Troubleshooting

Page Format Menu

1.0X1.4m

42inX59in 44X62in

1.2X1.7m 52X73in

54X76 60X100in

Over A2, Over A1

Extrawide

Oversize

Best JIS B, JIS B4..B1

Best ARCH, ARCH A.. E1

Arch

JIS

Best ANSI, ANSI A ..E

Best ISO A, ISO A4 .. A0

0 .. 270

ISO

ANSI

30 .. 5, 0 mm

Normal, Extended

Manual

Automatic

PostScript Only

On, Off

Size Inked Area, Software

Page Format

Rotate

Margins

Nest Spacing

Mirroring

Always Appear

Only Appear in

Full Menu M ode

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HP DesignJet 5000 Series Printers Service Manual

Demos Menu

Troubleshooting

PostScript Only

Samples

Demos

Palette

Always Appear

Only Appear in

Full Menu Mode

HP DesignJet 5000 Series Printers Service Manual

1-33

Troubleshooting

Media Menu

Vendor Name

Type of Media

Width

Printable Area

Profile Revision

HW Coated (Economy)

HW Coated

Coated Paper

Photo Imaging Gloss

Colorfast Vinyl

Paper Semi-Gloss

Poster Paper

Studio Canvas

*HW Coated (Economy)

*HW Coated

*Coated Paper

*Photo Imaging Gloss

and more.......

*Colorfast Vinyl

*Paper Semi-Gloss

*Poster Paper

Yes, No

*Studio Canvas

and more.......

Yes, No

Roll/Sheet Info.

Media Selection

Delete Media

Move Media

Form Feed & Cut

TUR Loaded=

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HP DesignJet 5000 Series Printers Service Manual

Ink Cartridge Menu

Troubleshooting

HP No. 81 Ink Cartridge

Ink Level

Capacity

Part Number

Manufacture Date

Light Cyan cart Info

Light Magenta cart Info

Yellow cart. Info

Cyan cart Info

Magenta cart Info

Black cart Info

Yes, No

Replace Ink Cartridge

HP DesignJet 5000 Series Printers Service Manual

1-35

Troubleshooting

Printhead Menu

Printhead Info

Recover Printheads

Replace Printheads

Light Cyan Info Light Magenta Info Yellow Info Cyan Info Magenta Info Black Info

All Printheads Cyan Magenta Yellow Black Light C Light M

Yes, No

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

Service Configuration Print

The Service Configuration Print is a useful tool for troubleshooting the Printer. The Service Configuration Print contains the following information about the Printer:

n General Configuration n Printhead Info. n Ink Cartridge Info. n Operating Conditions. n Calibrations. n Maintenance. n I/O Configuration.

How to Print the Service Configuration Print

1. Load media (Roll media or at least an A0 Sheet) into the Printer.

2. Once the message “Ready” is displayed on the front-panel, scroll to

the “Printer Setup Options” icon and press the Enter key.

Ready

Roll Hewlett Packard

Photo Imaging Gloss

Ink OK Printheads OK

Printer Setup Options

3. Once inside the “Printer Setup Options” menu, use the Arrow keys

to scroll to the “Utilities” menu display and press the Enter key.

Printer setup options

Device setup... I/O setup...

Utilities... Internal RIP settings... Queueing & Nesting... HP-GL/2 settings...

Top

Back

↑ ↓

Enter

Make Selection

Press Enter

HP DesignJet 5000 Series Printers Service Manual

1-37

Troubleshooting

4. Once inside the “Utilities” menu, use the Arrow keys to scroll to the “Test prints” menu display and press the Enter key.

Utilities

Utilities Display Contrast ...

Calibrations ... Reset WebAccess paswd

Contrast ...

Test Prints

Statistics ...

...

Default menu

Test Print s ...

Display contrast . . .

Top

Back

↑ ↓

Enter

Press Up and Enter

5. Use the Arrow keys to scroll to “Service Config.” and press the Enter key to print the Service Configuration Print.

How to Use the Service Configuration Print

The Service Configuration Print is divided into 7 different areas where you can find information to troubleshoot the Printer.

n General Configuration - In this area you can find information

regarding the general configuration of the Printer, for example, the firmware version, amount of memory installed or the capacity of the Hard Disk Drive.

n Printhead Info - In this area you can find all the information

regarding the Printheads, for example, the part number, the manufacturing date or the number of times a certain Printhead has been inserted in the carriage. This information is useful for troubleshooting Printhead problems and even knowing if the Printheads have been used with Non-HP Ink Cartridges.

n Cartridge Info - In this area you can find all the information

regarding the Ink Cartridges, for example, the part number, the manufacturing date or the ink level. This area also shows you if the customer is using Non-HP Ink Cartridges.

n Operating Conditions - In this area you can find the level of

humidity and the temperature that the Printer is working in.

n Calibrations - In this area you can find information on certain

calibrations that have been performed on the Printer. It will also tell you if a required calibration was performed or not.

n Maintenance - In this area you can find information relating to

maintenance, for example, the number times the Printer has been powered ON, the number of Carriage cycles or the last System Error Code that was triggered.

n I/O Configuration - In this area you can find information on the

configuration of the JetDirect Card.

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HP DesignJet 5000 Series Printers Service Manual

Troubleshooting

General Printer Information

1. Interaction between start printing and nesting.

Of the four possible combinations between "Start Printing = Optimized or After processing" and "Nesting = In order or OFF" only two are possible. For example, if you have nesting set to "In order" and you change start printing to "Optimized" the Printer will automatically change nesting to "Off". Likewise, if you have start printing set to "Optimized" and you change nesting to "In order" the Printer will automatically set start printing to "After Processing".

n There is no problem. This is the way the Printer operates.

2. Printhead crashes and ink smearing with Coated Paper.

HP Coated Paper is very prone to Printhead crashes especially in high humidity conditions and high-density prints. The HP recommendation is as follows:

n HP Coated Paper - For presentation-quality images: For a

variety of everyday uses. Produces excellent line and color quality for medium ink-density illustrations and graphics, working comps, proofs and renderings.

HP Heavywei ght Coated Paper

- For durable, presentationquality images; Designed for high ink-density and rugged use, and for final pre s entations and signs that are mounted and laminated.

3. Throughput

Maximum Throughput given in the Technical Data Sheet for HP Coated Paper is:

n Print Mode Max Speed (60 inch model): 569 sqft/hour* n Print Mode Max Speed (42 inch model): 499 sqft/hour*

NOTE These are maximum mechanical printing speeds and do not

include, for example, printhead servicing a t the begi nning/end o f the print, dry time at the end of the print, etc. So, t he average throughput when you are printing a run of several plots will be lower.

n If you only want to maximize throughput, the following settings

are recommended:

– Dry time: NONE – Internal RIP settings > Start printing > Immediately – Print orientation: if possible use Landscape instead of Portrait

to reduce Carriage stops.

– Printhead status: OK to reduce servicing at the beginning/end

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Troubleshooting

Issue Main Reason Action/Check

of the print. Perform a manual recovery if the Printhead status is (XX20) RECOVER/ (XX21) REPLACE.

n With longer plots, average productivity will increase (i.e. same

area is printed in less prints > reduction of servicing at the beginning/end of the print).

Troubleshooting Take-Up-Reel Problems

Right Hand (RH) Module LED is OFF

RH Module LED is RED

RH Module LED is blinking REDGREEN

Media is not being rolled

The Printer is not connected or switched ON

The Spindle LOCK Lever is not closed

Problem with the RH Module Sensor connection

TUR is ON but is not setup correctly

Media is not supported or it is not set-up correctly in the TUR and the Media skew is causing problems

Check that the TUR power cord is connected

Check that the switch located at the rear side of the RH Module is ON

Check that the TUR Spindle is inserted on the TUR and the automatic lock is closed

Check that the LED turns from RED to GREEN when manually closing the Spindle Lock Lever

Check that the sensor cable is well connected to the Sensor Assembly

If the problem persists, call an HP representative

Check that the RH Module LED is ON (and GREEN)

Check that the TUR Spindle is inserted and the Spindle Lock Lever is closed

Check that the media weights are being used, set to the media size used and the blue flanges are inserted on the media weight

Check that the media is stuck to the Spindle as parallel as possible to prevent skew

Media is being cut after each print

1-40

The TUR is not set-up in the Front Panel Menu

Check that the Deflector Bar is correctly installed and that the Media routing is OK

Check that the media is HP supported. Transparent media are not supported for being used with the TUR

Check that the TUR ON option is activated on the Front Panel (Devices Menu)

HP DesignJet 5000 Series Printers Service Manual

System Error Codes 2

System Error Codes 2-3

ffff ffff xxxxxxxx (General Firmware Error) 2-5 ffff ffff 02b301b0 2-5 ffff ffff 030d0170 or ffff ffff 030d0171 2-6 ffff ffff 031609xx 2-6 ffff ffff 03450097 2-7 ffff ffff 036000bd 2-7 ffff ffff 036e0136 2-7 01002D (Non-Continuable) 2-7 010023 (Non-Continuable) 2-8 010030 034c095e 2-8 010040 2-8 010041 2-9 010042 2-9 010090 (Continuable) 2-10 010091 (Continuable) 2-10 010092 (Continuable) 2-10 011000 2-10 050000 (Continuable) 2-11 050001 (Continuable) 2-11 06030C 2-11 0A0000 2-12 0A0010 2-12 0A0020 2-12 0A0030 2-13 0A0040 2-13 0A0050 (Non-Continuable) 2-14 0A0060 (Non-Continuable) 2-14 0A0070 (Continuable) 2-14 0B0000 2-14 0B0001 2-15 0B0002 2-15 0B0003 2-15 0B0004 2-16 0B0005 2-16 0B0006 2-16

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2-1

System Error Codes

0B0007 2-17 0B0008 2-17 0B0009 2-17 0B000A 2-18 0B000B 2-18 0B000C 2-18 0B000D 2-19 0B000E 2-19 0C0030 2-19 0C0032 (Continuable) 2-20 0C0040 2-20 0C00FF 2-21 0C1000 2-21 0C1001 2-21 0D0000 (Continuable) 2-22 0D0000 033f019C 2-22 0D0002 (Continuable) 2-22 0FXXXX (Non-Continuable) 2-22 0F0200 00b007bc 2-23 0F0200 01E603d2 2-23 1f500XX (Boot Failed) 2-23 e50000 2-24

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HP DesignJet 5000 Series Printers Service Manual

System Error Codes

Introduction

NOTE Before troubleshooting System Errors, if possible, repeat the

procedure performed when the error was reported.

NOTE When reporting the System Error Code, make sure that you

supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User’s Printer Setup ⇒ Utilities ⇒ St a ti s t ic s menu).

The following pages contain a list of System Error Codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the Error Code has disappeared.

System Error Codes consist of two groups of alphanumerics:

[XXXXXX]-[YYYYZZZZ]

The first set of 6 alphanumeric characters consists of the System Error and the second set of 8 digits, when present, refer to the internal error data.

NOTE If the YYYY digits in the second set of 8 characters are zero

[0000ZZZZ], this indicates a LAN Card System Error. The last four digits [ZZZZ] of the Error Code must be reported to the vendor support organization:

n For HP JetDirect Cards, this error code must be reported to

the iIPS Division Support.

n For 3rd party LAN Cards, the HP support organization s hould

communicate to the customer that they should address it through the 3rd party vendor support structure.

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2-3

System Error Codes

n Which firmware revision the Printer is using. n The complete error number. n Which software application the customer is using (name, version,

etc.).

Continuable and Non-Continuable Error Codes

Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer , in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem.

NOTE Even though the customer can continue working with a

Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.

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HP DesignJet 5000 Series Printers Service Manual

System Error: ffff ffff xxxxxxxx (General Firmware Error)

System Error Codes

Problem Description:

All ffff ffff errors are general firmware errors. This that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this error . We can compare this to the "blue-screen" that appears in the Windows operating system when there is a software problem. These errors also mean a system crash.

Usually, the errors are sporadic and appear very randomly . The best solution is just to switch the Printer OFF and ON and check if the problem has disappeared (as in Windows). Frequently, the problem will disappear.

However, somet imes the same system error appears quite often or it is permanent. Its root cause (as explained above) may not necessarily be a firmware problem; it could also be related to the Ink Supplies, Electronics Module, etc.

In this situation, please take note of the Firmware version, the situation where the problem can be reproduced and the COMPLETE system error code and report it to the division.

Corrective Action: Try the following:

n Power-cycle the Printer and to check whether it still fails.

does not

mean

n If it still fails, upgrade to the latest Firmware revision (as the

newer revisions are more stable and solve many of the problems) and check whether it still fails.

n If it still fails, report the error to the division. In this case, it is

important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.

System Error: ffff ffff 02b301b0 Problem

Description: Corrective Action:

This error usually appears at the beginning of Printhead Alignment due to a firmware bug.

If the error appears frequently, upgrade to firmware release A.02.xx.

NOTE This problem is solved in any A.02.xx firmware release.

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System Error Codes

System Error: ffff ffff 01dcxxxx Problem

Description: Corrective Action: Try the following:

There is a problem with the I/O Card (happens during power-up).

n Disconnect the Network Cable and check if the error still appears

during power-up.

n If the error does not appear again, then the problem may have

been that the Printer was receiving some informa tion t hroug h the port while powering-up.

If the error

does

remove the I/O Card from the back of the Printer and power ON the Printer again. Check if the error still appears during power-up.

– If the error does appear again, replace the Main PCA ( ⇒ Page

8-79) or the Hard Disk Drive (⇒ Page 8-72).

– If the error

does not

the I/O Card), then try inserting the I/O card in the second slot to check if it works. If it doe sn’t work in the second slot, then replace the I/O Card. If the new I/O ca rd also fa ils, replac e t he M ain PCA ( ⇒ Page

8-79

appear again, then power OFF the Printer,

appear again (powers-up correctly withou t

) or the Hard Disk Drive (⇒ Page

8-72

System Error: ffff ffff 030d0170 or ffff ffff 030d0171 Problem

Description: Corrective Action: Try the following:

At power-up, the Printer thinks it is smaller than 42 inches.

n Check that there are no obstacles in the Scan-Axis which stops

the Carriage from reaching the end-stops on both sides.

n Check that the Carriage moves freely from side to side. n Check that the IDS Crane is installed correctly on top of the

Carriage and that the Carriage Cover is clipped on correctly.

System Error: ffff ffff 031609xx Problem

Description:

This error code only appears if the Main PCA was replaced without removing the media from the Printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.

Corrective Action: Remove the media and re-boot the Printer. This error code should

not appear again.

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HP DesignJet 5000 Series Printers Service Manual

System Error: ffff ffff 03450097

System Error Codes

Problem Description:

If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. Also, if you press any key on the front panel this error code (ffff ffff 03450097) may be displayed.

Corrective Action: Re-boot the Printer and make sure that the W indow is never opened

during the cutting operation.

NOTE This problem is solved in any A.02.xx firmware release.

System Error: ffff ffff 036000bd Problem

Description:

This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by an incorrectly assembled Service Station.

Corrective Action: Try the following:

n Remove the Printhead Cleaners and reinsert them again. n If the error still persists, perform the Service Station Calibration

⇒ Page 5-11.

n If the error still persists, an onsite visit is necessary to repeat the

calibration or to change the Service Station assembly or the Carriage Assembly.

System Error: ffff ffff 036e0136 Problem

Description:

This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.

Corrective Action: Re-boot the Printer and the error code should not appear again.

System Error: 01002D (Non-Continuable) Problem

Description: Corrective Action: Try the following:

The Main PCA cannot communicate with the Carriage.

n Check the Trailing Cable is connected correctly. n Replace the Trailing Cable ⇒ Page 8-36. n Replace the Carriage Assembly ⇒ Page 8-46.

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System Error Codes

System Error: 010023 (Non-Continuable) Problem

Description: Corrective Action: n Replace the Main PCA ⇒ Page 8-79.

EEROM Test failure.

NOTE After replacing the Main PCA, make sure you perform the

Backup EEROM ⇒ Page 4-31, making sure that you select "Main PCA" when prompted.

System Error: 010030 034c095e Problem

Description:

This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer.

Corrective Action: Re-boot the Printer and the error code should not appear again.

NOTE If the error code appears again, try connecting the Printer to a

different power socket.

System Error: 010040 Problem

Description: Corrective Action: Try the following:

Error in Paper-axis Encoder quadrature.

n Check that the Paper-Axis Motor cable is NOT broken or

damaged.

n Check that the Paper-Axis Motor cable is correctly connected. n Replace the Paper-Axis Motor ⇒ Page 8-100. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 010041

System Error Codes

Problem Description:

Corrective Action: Try the following:

Error in Scan-axis Encoder quadrature.

n Check that the Encoder Strip is NOT broken or damaged. n Replace the Encoder Strip ⇒ Page 8-34. n Replace the Carriage Assembly ⇒ Page 8-46. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010042 Problem

Description: Corrective Action: Try the following:

Error in Service Station-axis Encoder quadrature.

n Check that the Service Station Encoder-Cable is NOT broken or

damaged.

n Check that the Service Station Encoder-Cable is correctly

connected.

n Replace the Service Station ⇒ Page 8-67. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

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System Error Codes

System Error: 010090 (Continuable) Problem

Description: Corrective Action: Try the following:

Error in Paper-axis Motor Encoder

n Check that the Paper-Axis Motor cable is NOT broken or

damaged.

n Check that the Paper-Axis Motor cable is correctly connected. n Replace the Paper-Axis Motor ⇒ Page 8-100. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010091 (Continuable) Problem

Description: Corrective Action: Refer to System Error Code 010090.

Error in Paper-axis Motor Encoder

System Error: 010092 (Continuable) Problem

Description: Corrective Action: Try the following:

Mark Encoder position not detected on Drive Roller.

n Replace the Lens Cover ⇒ Page 9-5. n Clean the Mark Encoder on the Drive Roller using the Turn

DRIVE ROLLER Utility ⇒ Page 4-18.

System Error: 011000 Problem

Description: Corrective Action: Power the Printer OFF and ON again using the Power Switch at the

NIB Crash.

back of the Printer.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 050000 (Continuable)

System Error Codes

Problem Description:

Corrective Action: Try the following:

Lens has problems reading the Mark Encoder on the Drive Roller.

n Clean the Mark Encoder on the Drive Roller using the Turn

DRIVE ROLLER Utility ⇒ Page 4-18

n Replace the Lens Cover Assembly ⇒ Page 9-5.

System Error: 050001 (Continuable) Problem

Description: Corrective Action: Try the following:

Lens has problems reading the Mark Encoder on the Drive Roller.

n Clean the Mark Encoder on the Drive Roller using the Turn

DRIVE ROLLER Utility ⇒ Page 4-18

n Replace the Lens Cover Assembly ⇒ Page 9-5.

System Error: 06030C Problem

Description:

Bad Line Sensor.

Corrective Action: Try the following:

n Replace the Carriage Assembly ⇒ Page 8-46 n Replace the Trailing Cable ⇒ Page 8-36. n Replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

HP DesignJet 5000 Series Printers Service Manual

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System Error Codes

System Error: 0A0000 Problem

Description: Corrective Action: Try the following:

APS Failure.

n Check all the cables of the APS and make sure they are correctly

connected and are NOT damaged.

n Check all the tubes of the APS and Tubes System and make sure

they are correctly connected and are NOT pinched or damaged.

n Check that the Air Tube from the APS is correctly connected to

the Tubes System.

n Replace ONE Ink Cartridge at a time, checking if the System

Error Code disappears.

n Faulty APS. Replace the APS ⇒ Page 8-65.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0A0010 Problem

Description: Corrective Action: Refer to System Error Code 0A0000.

System Error: 0A0020 Problem

Description: Corrective Action: Try the following:

APS Failure.

Error in Calibrating the APS Sensor.

n Check the APS Sensor and the valve cables, making sure that

they are NOT damaged and connected correctly.

n Replace the APS ( ⇒ Page 8-65) or the ISS PCA ( ⇒ Page 8-86).

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0A0030

System Error Codes

Problem Description:

Corrective Action: Try the following:

Problem in Depressurizing Air System.

n Check the APS for any signs of Ink. Also inspect ALL Ink

Cartridges for any signs of leaking (the bottom valve of the Ink Cartridge will contain ink).

n If there is ink leakage, replace ALL Ink Cartridges, the APS ( ⇒

Page 8-65) and the Tubes System ( ⇒ Page 8-25).

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0A0040 Problem

Description: Corrective Action: Try the following:

APS Failure.

n Check all the cables of the APS and make sure they are correctly

connected and are NOT damaged.

n Check all the tubes of the APS and Tubes System and make sure

they are correctly connected and are NOT pinched or damaged.

n Replace ONE Ink Cartridge at a time, checking if the System

Error Code disappears.

n Faulty APS. Replace the complete APS ⇒ Page 8-65.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

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System Error Codes

System Error: 0A0050 (Non-Continuable) Problem

Description: Corrective Action: Try the following:

The Printer has detected a leak in the Tubes System before the life of the System.

n Check for ink in the Ink Leak Detector and, if present, replace the

complete Tubes System ⇒ Page 8-25.

n The Ink Leak Detector could have been triggered due to

condensation in the Printer. Power OFF the Printer and allow the Printer to dry for 15 minutes. Power ON and check if the System Error Code has disappeared.

n Replace the ISS PCA ⇒ Page 8-86.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0A0060 (Non-Continuable) Problem

Description:

The Printer has detected a leak in the Tubes System after the life of the System.

Corrective Action: Refer to System Error Code 0A0050.

System Error: 0A0070 (Continuable) Problem

Description: Corrective Action: Try the following:

The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware.

n Perform Backup EEROM ⇒ Page 4-31 and ALL calibrations.

Perform EEROM Setup ⇒ Page 4-24 to reconfigure the Printer.

System Error: 0B0000 Problem

Description: Corrective Action: Try the following:

Bad Ambient Temperature measured.

n Make sure that the Ambient temperature is within the allowed

range (between 0 and 55 Degrees Centigrade).

n Replace the Main PCA ⇒ Page 8-79.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0B0001

System Error Codes

Problem Description:

Corrective Action: Refer to System Error Code ffff ffff 030d0170 or ffff ffff 030d0171.

System Error: 0B0002 Problem

Description: Corrective Action: Try the following:

At power-up, the Printer thinks it is smaller than 42 inches.

Bad IDS pressure read.

n Check that the cable from the Ink Supply Station (ISS) PCA to

the Ink Supply Station is correctly connected.

n Check that the Air Pressurization System Sensor Cable is

correctly connected and is NOT damaged.

n Check all the tubes of the APS and make sure they are NOT

pinched or damaged.

n Faulty APS. Replace the APS ⇒ Page 8-65. n If the error code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0B0003 Problem

Description: Corrective Action: Replace the Main PCA ⇒ Page 8-79.

HP DesignJet 5000 Series Printers Service Manual

ADC0 Internal channels check Failure.

2-15

System Error Codes

System Error: 0B0004 Problem

Description: Corrective Action: Try the following:

APS Failure.

n Check that the cable from the Ink Supply Station (ISS) PCA to

the Ink Supply Station is correctly connected.

n Faulty APS. Replace the APS ⇒ Page 8-65. n If the error code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0B0005 Problem

Description: Corrective Action: Try the following:

APS Failure.

n Check that the cable from the Ink Supply Station (ISS) PCA to

the Ink Supply Station is correctly connected.

n Faulty APS. Replace the APS ⇒ Page 8-65. n If the error code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0B0006 Problem

Description: Corrective Action: Try the following:

The Trailing Cable has been incorrectly connected.

n Power the Printer OFF disconnect the Trailing Cable. Replace the

Trailing Cable if the ends are not flat or are damaged. Reconnect the Trailing Cable correctly, making sure it is pushed in firmly (refer to the instructions on page ⇒ Page 8-36). Power ON the Printer and check if the Error Code has disappeared.

n If the Error Code continues, replace the Main PCA ⇒ Page 8-79

taking care when connecting the Trailing Cable.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0B0007

System Error Codes

Problem Description:

Corrective Action: Try the following:

Unable to detect Vacuum Fan.

n Make sure that the Vacuum Fan is connected correctly to the

Main PCA.

Turn the Printer OFF and disconnect the Vacuum Fan from the Main PCA. Connect a power ON the Printer. If the without any Error Codes then remove the the Printer and install the

n If the New Vacuum Fan does not function correctly either, then

replace the Main PCA ⇒ Page 8-79.

System Error: 0B0008 Problem

Description: Corrective Action: Try the following:

Unable to detect Cooling Fan.

n Make sure that both Cooling Fans are correctly connected to the

Power Supply Unit.

n Replace the Main PCA ⇒ Page 8-79.

New

Vacuum Fan to the Main PCA and

New

Vacuum Fan functions correctly

Old

Vacuum Fan from

New

one.

System Error: 0B0009 Problem

Description: Corrective Action: Try the following:

Unable to detect Aerosol Fan (in the Right Cover).

n Make sure that the Aerosol Fan is connected correctly to the

Main PCA.

Turn the Printer OFF and disconnect the Aerosol Fan from the Main PCA. Connect a

New

Right Cover) to the Main PCA and power ON the Printer. If the

New

Aerosol Fan functions correctly without any Error Codes

then remove the

New

one.

n If the New Aerosol Fan does not function correctly either, then

Old

Aerosol Fan from the Printer and install the

replace the Main PCA ⇒ Page 8-79.

HP DesignJet 5000 Series Printers Service Manual

Aerosol Fan (comes with the new

2-17

System Error Codes

System Error: 0B000A Problem

Description: Corrective Action: Try the following:

Primer Shutdown Error.

n Check that the Service Station Cable (the grey flat cable with the

grey connector) is plugged into the Main PCA, and that the clips of the connector are closed. Also check that the cable is not damaged.

n Replace the Service Station ⇒ Page 8-67.

System Error: 0B000B Problem

Description: Corrective Action: Try the following:

APS Failure.

n Check that the cable from the Ink Supply Station (ISS) PCA to

the Ink Supply Station is correctly connected.

n Check that the Air Pressurization System Sensor Cable is

correctly connected and is NOT damaged.

n Check all the tubes of the APS and make sure they are NOT

pinched or damaged.

n Faulty APS. Replace the APS ⇒ Page 8-65. n If the error code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0B000C Problem

Description: Corrective Action: Replace the Main PCA ⇒ Page 8-79.

Serial Device ADC test failure.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0B000D

System Error Codes

Problem Description:

Corrective Action: Replace the Main PCA ⇒ Page 8-79.

System Error: 0B000E Problem

Description: Corrective Action: Try the following:

24 V source test failure.

At power-up, the Printer thinks it is smaller than 42 inches.

n Check that there are no obstacles in the Scan-Axis which stops

the Carriage from reaching the end-stops on both sides.

n Check that the Carriage moves freely from side to side. n Check that the IDS Crane is installed correctly on top of the

Carriage and that the Carriage Cover is clipped on correctly.

System Error: 0C0030 Problem

Description:

Drop Detector Failure.

Corrective Action: Try the following:

n Check that the Drop Detector Cable is NOT broken or damaged. n Check that the Drop Detector cable is correctly connected to the

Service Station Cable.

n Remove the Drop Detector and make sure that there are no

obstacles inside which are blocking the sensor.

n Replace the Drop Detector Assembly ⇒ Page 8-70. n If the System Error Code continues, replace the Main PCA ⇒

Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

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System Error Codes

System Error: 0C0032 (Continuable) Problem

Description: Corrective Action: Try the following:

Drop Detector not calibrated or the calibration settings have been lost.

n Perform the Service Station Calibration ⇒ Page 5-11. n Replace the Drop Detector Assembly ⇒ Page 8-70. n Replace the Service Station Assembly ⇒ Page 8-67.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 0C0040 Problem

Description:

Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect.

Corrective Action: Try the following:

n Manually recover the Printheads ( ⇒ Page 6-15) and check

whether the error still appears.

n If the

error

does

appear again, then check that there no fibres or

pieces of paper in the Drop Detector.

If the error

does not

appear again, then check that the Scan-Axis stop of the Carriage is not deformed too much (some slight deformation of upto 0.5 m m is norm al , bu t if it is bi gg er th an th at, then replace the Carriage Assembly and recalibrate the Printer).

n If the Scan-Axis is OK also, then replace the Drop Detector ( ⇒

Page 8-70) or the Service Station Assembly (⇒ Page 8-67) and recalibrate the Printer.

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0C00FF

System Error Codes

Problem Description:

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). The cause is not likely to be the Printhead because if it was, the Printhead would be marked as

XX21 REPLACE.

Corrective Action: Try the following:

n Re-boot the Printer and the error code should not appear again. n If the problem continues to appear and the customer is using an

external RIP, ask them to try one of the internal print modes by printing from the HP Driver. If the problem disappears, then the RIP print mode was causing the problem and the customer should contact the RIP vendor.

n Check whether there is a printhead in the XX21 REPLACE

status. If there is, replace that Printhead.

n If there is no Printhead in the XX21 REPLACE status, print the

Diagnostic Print to find the Printhead with the failing nozzles.

System Error: 0C1000 Problem

Description: Corrective Action: Try the following:

System Error: 0C1001 Problem

Description: Corrective Action: Try the following:

Primer not calibrated or the calibration settings have been lost.

n Perform the Service Station Calibration ⇒ Page 5-11. n Replace the Service Station Assembly ⇒ Page 8-67.

Primer Shutdown Error.

n Check that the Primer Stepper-Motor Cable is NOT broken or

damaged and that the Primer Arm moves freely from side to side.

n Replace the Service Station ⇒ Page 8-67. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

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2-21

System Error Codes

System Error: 0D0000 (Continuable) Problem

Description: Corrective Action: Download a media profile for the ink type being used.

System Error: 0D0000 033f019C Problem

Description: Corrective Action: If you upgrade the firmware while media is loaded, you will get the

No Media Profiles Available.

system error "0d0000 033f019C". In this case, press Enter and you will get the message "no media profiles available". The solution is to unload the media and switch the Printer ON and OFF again.

NOTE This problem only appears when you try to upgrade from Non-

UV ink firmware to UV ink firmware while the media is loaded.

System Error: 0D0002 (Continuable) Problem

Description:

Insufficient Memory to Initialize HPGL2/RTL.

Corrective Action:

The minimum memory required is 96 Mbytes so verify memory installed on the printer usin g the Statisti cs menu (refer to the User’s Guide).

System Error: 0FXXXX (Non-Continuable) Problem

Description: Corrective Action: Try the following:

A Firmware Error has occurred.

n Power OFF and ON using the Printer Power Switch. n Report the error to the HP Response Center or the nearest HP

Support Office. Have the following information ready:

n Model and Serial Number of the printer. n Which firmware revision the printer is using (displayed during

Printer initialization when powering ON).

n The complete error number. n The Service Configuration Print if possible ⇒ Page 1-37.

The Current configuration sheet.

Which software application the customer is using (name, version, etc.).

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HP DesignJet 5000 Series Printers Service Manual

System Error: 0F0200 00b007bc

System Error Codes

Problem Description:

Corrective Action: Try the following:

This is an error related to an internal crash involving media profiles and memory.

n This error is sporadic and very rare; just switching the Printer

OFF and ON again will cause it to disappear.

n If the customer has this problem frequently, recommend

upgrading the firmware revision to A.02.xx in order to lower the frequency of the error.

NOTE This problem is solved in any A.02.xx firmware release.

System Error: 0F0200 01E603d2 Problem

Description:

This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.

Corrective Action: Try the following:

n Recommend to the customer to print via the Network Card

because the transmission time via the Parallel Port is very slow.

n If the customer insists on printing via the Parallel Port, ask them

to check the Parallel Port settings on the PC (that was used when the error occurred). The Parallel Port setting in the PC BIOS should be in the ECP mode. This configuration should decrease the frequency of the error.

System Error: 1f500XX (Boot Failed) Problem

Description: Corrective Action: Try the following:

This is an error related to the Hard Disk Drive, eithe r the connections are bad or the Hard Disk Drive or the Main PCA are defective.

n Unplug the Printer, remove the HDD cover and check that the

two cables (a flat one and the power cable) are connected. Also check that the flat cable connector is clipped in correctly. If the problem persists, replace the Hard Disk Drive ⇒ Page 8-72.

n If the problem continues, check that the Green and Orange LED’s

on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED’s are ON and the error continues, replace the Main PCA ⇒ Page 8-79.

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System Error Codes

System Error: e50000 Problem

Description: Corrective Action: Try the following:

This is an error that is related to the Hard Disk Drive, either the connections are bad or that the Hard Disk Drive or the Main PCA are defective.

n Unplug the Printer, remove the HDD cover and check that the

two cables (a flat one and the power cable) are connected. Also check that the flat cable connector is clipped in correctly. If the problem persists, replace the Hard Disk Drive ⇒ Page 8-72.

n If the problem continues, check that the Green and Orange LED’s

on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED’s are ON and the error continues, replace the Main PCA ⇒ Page 8-79.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

What are HP Ink Supplies? 3-2

Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2

Identifying the Components 3-3 General Information About HP Ink Supplies 3-3 Some General Precautions When Handling HP Ink Supplies 3-4 Priming the Ink System 3-5 When Should You Replace the HP Ink Supplies? 3-5 The Front Panel Display 3-6 Obtaining Ink Cartridge Information 3-7 Obtaining Printhead Information 3-8 Status Codes and Messages 3-10

Status Messages 3-11 Error Status Messages 3-12

Printhead Errors (First Digit = 0, 1, 2, 3, 4, 5) 3-13

Ink Cartridge Errors (First Digit = 6, 7, 8) 3-16

Printhead Cleaner Errors (First Digit = A, B or *) 3-18 Major Ink Supplies Problems 3-19

Dry-firing of Printheads 3-19

Printheads Which are Out of Warranty are Indicated as In Warranty 3-19

Replace Message "xx15 Replace" and "xx16 Replace" 3-19

Replace Message "xx16 Replace" for ALL P rintheads During R eplacement 3-20

HP DesignJet 5000 Series Printers Service Manual

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HP Ink Supplies Troubleshooting

What are HP Ink Supplies?

For each of the six colors used in the Printer, there are three separate components. The Printhead and the Printhead Cleaner are supplied together, the Ink Cartridge is supplied separately. All of these components are called the HP Ink Supplies. They are coded with an HP selection number to help you re-order the correct replacement supplies.The Printhead and the Printhead Cleaner are supplied together, and the Ink Cartridge is supplied separately. These consumables are designed with a lock-out feature that will allow only one color to be inserted into a given slot.

n No.81 - HP Selection Number for Dye Ink Supplies. n No.83 - HP Selection Number for UV Ink Supplies.

Ink Cartridges

The HP Ink Cartridges for the HP DesignJet 5000 Series Printers require no maintenance or cleaning. As long as each Ink Cartridge is inserted correctly into its slot, the ink will flow to the Printheads.

The front panel displays the status of the Ink Cartridges. With the front panel, detailed information can be checked on the Ink Cartridges.

Printheads and Printhead Cleaners

The HP Printheads for the HP DesignJet 5000 series are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink. See page 3-5, When Should You Replace the HP Ink Supplies?

If you notice a decline in print quality such as lines or dots missing from text / graphics, go to page 6-1, Print Quality .

The HP Printhead Cleaners keep the Printheads in good condition and they prevent them from being damaged when the Printer is not active. They service the Printheads, making sure they are always ready to be used.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Identifying the Components

The following illustration will help you identify the components of the HP Ink Supplies.

Printhead

Ink Cartridge

Printhead Cleaner

General Information About HP Ink Supplies

For optimum results from the Printer and modular ink delivery system always follow these guidelines when handling the HP Ink Supplies:

n Always install the Ink Cartridges, Printheads and Printhead

Cleaners before the expiration date, which is on the packaging.

n Install a new Printhead Cleaner every time you change a

Printhead.

n Allow the Printer and Printhead Cleaners to automatically clean

the Printheads.

n Ink Cartridges, Printheads and Printhead Cleaners are designed

with lock-outs that only allow their installation in their colorcoded slots; they must not be forced.

n Follow the instructions on the Front Panel of the Printer during

installation.

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HP Ink Supplies Troubleshooting

n Avoid unnecessary removal of the Ink Cartridges and Printheads. n When turning off the Printer always use the softpower Off button

on the Front Panel. The Printheads are then stored correctly which prevents them from drying out.

n The Ink Cartridges should never be removed while the Printer is

printing. They should only be removed when the Printer is ready for you to replace them. The Front Panel will guide you through the removal and installation procedure. See page 3-5, When Should You Replace the HP Ink Supplies?

Some General Precautions When Handling HP Ink Supplies

CAUTION

Do not touch, wipe or attempt to clean the Printhead nozzles. This can damage the Printhead.

Handle the HP Ink supplies with care. In particular the Printhead, which is a high precision device and must be handled carefully.

n Do not touch the Printhead nozzles. n Do not put the Printhead down on the nozzles. n Do not be rough when handling the Printheads. Always set them

down gently.

n Do not drop the Printheads. n Proper handling will assure optimum performance throughout the

Printhead life.

n The Printhead Cleaner should always be handled and stored

upright to avoid a potential spillage of ink.

n Do not touch the end of the Ink Cartridge which is inserted into

the Printer as there may be a small amount of ink on the connection.

n Avoid storing partially used Ink Cartridges on their ends.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Priming the Ink System

When the customer first receives the Printer, it is suppli ed with a set of six Setup Printheads pre-installed in the Carriage Assembly. These Setup Printheads are used for the priming of the tubes in the modular ink delivery system. The customer must not remove the setup Printheads from the Carriage Assembly without following the procedures in the Setup Guide.

When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer.

Why does the Printer require priming:

n The Tubes System is empty when the customer receives the

Printer.

n The Tubes System has to be pressurized and filled with ink,

ejecting any air bubbles.

CAUTION If the Printing Printheads are installed in the Carriage during

the priming process, th ey will be rejected and the front panel will show the "(XX11)Replace" message (Refer to 3-12, Error Status Messages ).

When Should You Replace the HP Ink Supplies?

When to change the HP Ink supplies is mostly determined by you with guidance from the front panel. In conjunction with the messages displayed in the front panel and the message explanations in this chapter, you will be able to choose for yourself when is the right time to change the HP Ink supplies.

The Printer will also display the ink level and will tell you when the ink supply is low, very low or empty. This means you have constantly updated information about the HP Ink supplies.

Printhead life is anticipated to be 700ml or twelve months in the Printer, whichever occurs first, provided that the Printhead is used under normal operating conditions (using HP Ink Cartridges only) and its “install before date” has not lapsed. However results vary depending on the print quality setting being used.

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HP Ink Supplies Troubleshooting

The Front Panel Display

The front panel display has a dedicated area to report the status of your HP Ink supplies. Status messages consist of a code and an action message

Printhead Status

Ready

Roll Hewlett Packard

Photo Imaging Gloss

Ink OK Printheads (1421) REPLACE

Action Message

Ink Cartridge Status

n Ink displays information on the Ink Cartridges. n Printheads displays information on the Printheads and the

Status Code

Printhead Cleaners

n The Status code indicates the exact nature of the HP Supplies

problem ( see 3-10, Status Codes and Messages ).

n The Action Message provides instructions to return to normal

status i.e. OK (see 3-10, Status Codes and Messages ).

To view information for a specific Ink Cartridge color or Printhead you must access the cartridge and Printhead menus ( See 3-7,

Obtaining Ink Cartridge Information and 3-8, Obtaining Printhead Information ). The overlay indicates the color related to the Ink

Cartridge and Printhead menu information.

Press ENTER for

cartridges menu

LIGHT CYAN

LIGHT MAGENTA

YELLOW

CYAN

MAGENTA

BLACK

Ink

LOW

3-6

overlay colors

The Ink Cartridges Menu

HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Obtaining Ink Cartridge Information

1. To get information on the Ink Cartridges press the Top key on the

front panel to go to the main menu.

Ink info.

Ready

Light Cyan cart. info...

Roll

Light Magenta cart. info...

Hewlett Packard Photo Imaging Gloss

Ink OK

Magenta cart info...

Printheads OK

Black cart info...

2. Press the ↑ or ↓ key to select the catridges icon and view status bars

indicating ink levels in the Ink Cartridges.

Press ENTER for

cartridges menu

LIGHT CYAN

LIGHT MAGENTA

YELLOW

CYAN

MAGENTA

BLACK

Ink

LOW

Ink Cartridges Menu

The front panel displays six horizontal bars. These bars represent how much ink is remaining in the Ink Cartridges: as ink is used up the bars get shorter in length. The Ink Cartridge color on the overlay indicates the Ink Cartridge color related to each bar.

Press the Enter key to view the Ink Cartridges menu.

3. Press the ↑ or ↓ key until the front panel highlights the color that

you want to see information on. Press the Enter key.

Ink cartridge info.

Light Magenta cart. info... Yellow cart. info... Cyan cart info... Magenta cart info... Black cart info...

Replace ...

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HP Ink Supplies Troubleshooting

4. The front panel displays information on the selected Ink Cartridge.

Yellow cart. info

HP No.81 ink cartridge Ink level=87% Capacity=680ml

Part number=C4934AW

Part number=C4934A Mfg.month=12/1999

Mfg. month=5/1999

The information supplied is:

The make of the Ink Cartridge (

n The percentage of how much ink is remaining. n Original capacity of the Ink Cartridge in milliliters. n Re-order part number of the Ink Cartridge. n The month and year that the Ink Cartridge was manufactured.

No.81

for Dye and

No.83

for UV Ink).

Obtaining Printhead Information

1. To get information on your Printheads, press the Top key on the

front panel to go to the main menu.

Ink cartridge info.

Ready

Light Cyan cart. info...

Roll

Light Magenta cart. info...

Hewlett Packard Photo Imaging Gloss

Ink OK

Magenta cart info...

Printheads OK

Black cart info...

2. Press the ↑ or ↓ key to select the Printheads icon and view

information on the Printheads

Press ENTER for printheads menu

LIGHT CYAN

LIGHT MAGENTA

YELLOW

CYAN

MAGENTA

BLACK

(1421) REPLACE

OK OK OK

OK OK

Printheads

Printhead Menu

3-8

HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

3. Press ↑ or ↓ key until the front panel highlights “Printhead info”.

Press Enter to view the Printheads information

Printhead info

Printhead info... Recover printheads Replace printheads

4. Press the ↑ or ↓ key until the front panel highlights the color that

you want to see information on. Press the Enter key.

Printhead info.

Light Cyan cart. info... Light Magenta cart. info...

Yellow cart. info... Cyan cart info...

Magenta cart info... Black cart info...

5. The front panel displays information on the selected Printhead.

Cyan printhead info

HP No.81 printhead Status=OK IN Warranty Part Number=C4821AW Usage time=50h Ink consume d=3ml Mfg. month=5/1998

The information supplied is:

n The make of the Printheads n The current status of the Printhead. n The Printhead warranty status. n Re-order part number of the Printhead. n The time (hours) the Printhead has been operating in the Printer. n How much ink has been consumed by the Printhead. Note: It is

(

No.81

for Dye and

No.83

for UV Ink)

possible for a Printhead to consume more than one Ink Cartridge.

n The year and the month that the Printhead was manufactured.

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HP Ink Supplies Troubleshooting

Status Codes and Messages

NOTE Most problems with Ink Supplies will be solved by the user

simply following the instructions in the action message.

If a problem persists, a Call Agent can try and troubleshoot Consumables problems by requesting the HP Status code from the Customer via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance.

Press ENTER for

LIGHT CYAN

LIGHT MAGENTA

YELLOW

CYAN

MAGENTA

BLACK

printheads menu

OK OK OK OK

(1421) REPLACE

Printheads

Printhead Menu

HP ID Code

Status Number Action Message

HP Status Code

The HP Status Code is made up of 4 digits: the first two digits are the HP ID Code that identify the consumable and its color. The last two digits are the status number indicating the nature of the problem.

The tables in the next few pages describe the messages and status codes for HP Ink Supplies.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Status Messages

These messages provide only an action message for the user to perform. For information on accessing detailed information on consumables refer to 3-7, Obtaining Ink Cartridge Information and 3-8, Obtaining Printhead Information .

Status Description Procedure OK The ink system is working correctly None

Insert There is no consumable installed Insert the correct consumable.

If the correct consumable is inserted, check the Carriage Tube Connector is correctly connected to the Carriage.

Setup The setup message is displayed

when new tubes have been installed into the Printer and you have installed the correct setup Printheads.

Low Ink Cartridge Level has reached it’s

low limit (100 ml.). This is an early warning.

Very Low

Empty Ink Cartridge is empty. The Printer

Ink Cartridge Level has reached it’s very low limit (50 ml.)

stops.

When the setting up of the tube system is complete, the front panel will display a message (XX04)Replace asking you to remove them and replace them with ‘normal Printheads’.

New supplies should be obtained ready to replace the particular color

Overnight printing should not be attempted. Priming of the Ink Tubes should not be attempted. A new Ink Cartridge is strongly recommended to prevent the Printer from interrupting a print.

A new Ink Cartridge is required. Check image quality of prints in progress.

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HP Ink Supplies Troubleshooting

Error Status Messages

Error status messages consist of the HP Status Code and the action message. The following tables group error messages according to the consumable, the action message (i.e. all Replace errors are grouped together), and then the status number i.e. last two digits.

The first digit in the HP ID code (see table below), identifies the consumable and/or provides specific consumables information.

Status Code

First Digit

0 HP No.81 Printhead in warranty 1 HP No.81 Printhead out of warranty 2 HP No.83 Printhead in warranty 3 HP No.83 Printhead out of warranty 4 Setup Printhead

5 Printhead Smartchip error A HP No.81 Printhead Cleaner B HP No.83 Printhead Cleaner

6 HP No.81 Ink Cartridge

7 HP No.83 Ink Cartridge

8 Ink Cartridge Unknown

Printhead Cleaner Detection Error

Part / Information

3-12

The second digit identifies the color (see table below), for the Printhead, Printhead Cleaner or cartridge.

Status Co de

Second Digit

5 Light Cyan 4 Light Magenta 3 Yellow 2Cyan 1 Magenta 0 Black

HP DesignJet 5000 Series Printers Service Manual

Color

HP Ink Supplies Troubleshooting

Printhead Errors (First Digit = 0, 1, 2, 3, 4, 5)

NOTE If you think your Printer is requesting you to replace your

Printheads too frequently you can check Printhead nozzle status by printing the Diagnostic Print ⇒ Refer to 6, Print Quality.

NOTE Do not touch, wipe or attempt to clean the Printhead nozzles.

This can damage the Printhead and reduce print quality (See Page 9-6 for Maintenance Procedures).

NOTE When replacing Printheads:

n Ensure that you have the correct Printhead. n Ensure that the Printhead is the correct color for that slot. n Ensure that the protective cap is removed from the

Printhead.

n Check the empty slots to see if they need cleaning. In extreme

circumstances, when a Printhead is inserted, it is possible that the Printer will not recognize it due to the build-up of ink on the electrical connection between the Printhead and the Printhead carriage.

NOTE If all 6 Printheads present the same error message, check the

following:

n All Printheads installed are NOT wrong type i.e. wrong

model, Setup Printheads instead of normal etc.

n If you replace or reseat Printheads one at a time and the

error persists for all Printheads, this indicates a hardware failure. Do the following:

1 Check that the Carriage Tube Connector is correctly connected

to the Carriage.

2 Check that the Trailing Cable connections between the

Carriage Assembly and the Main PCA and if the cable is

damaged, replace it ⇒ Page 8-36. 3 Replace the Carriage Assembly ⇒ Page 8-46. 4 Replace the Main PCA ⇒ Page 8-79.

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HP Ink Supplies Troubleshooting

Status

Numbers

XX02 Reseat XX06 Reseat XX08 Reseat

XX10 Reseat Electrical failure.

XX03 Replace Printhead smartchip failure. Replace Printheads. XX04 Replace Setup Printhead installed. Install normal Printheads. XX05 Replace Used setup Printheads

XX09 Replace Electrical failure. 1. Replace the Printhead(s).

XX11 Replace Incorrect type of Printhead

XX12 Replace Printhead does not match the

Printhead Information

XX13 Replace Printhead smart chip failure. Replace the Printhead(s). XX14 Replace The Printhead has an internal XX15 Replace XX16 Replace The Printer was printing: XX17 Replace

XX18 Replace The Printhead smartchip

XX20 Recover The Printhead has detected

XX21 Replace The Printhead has detected a

Error Description Procedure

Continuity problem between the Printhead and the Carriage Assembly.

installed.

rest of the ink consumables.

electric al failure .

Printhead short

detects an unapproved manufacturer.

nozzle failure.

significant number of bad nozzles that affects print quality.

Try the following (verify if the message returns to OK after each one).

1. Reseat the Printhead.

2. Remove the Printhead and clean the interconnect, refer to 9-6, Carriage Interconnect Wiper .

3. Replace the failing Printhead.

4. Check the Carriage Tube Connector is correctly connected to the Carriage.

5. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged ⇒ Page 8-36.

6. Replace the Carriage Assembly ⇒ Page 8-46.

If priming Tubes install new Setup Printheads otherwise install normal Printheads.

2. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged ⇒ Page 8-36.

3. Replace the Carriage Assembly ⇒ Page 8-46.

4. Replace the Main PCA ⇒ Page 8-79. If Tubes system is priming: install Setup

Printhead(s) Ensure that you have genuine HP Printheads

installed. Ensure that all the ink consumables are HP.

1. Replace the Printhead(s).

2. Replace the Carriage Assembly ⇒ Page 8-46. Select YES to replace Printheads or NO to finish

print job without the failed Printhead (print quality is affected). You must replace the Printhead after the print job.

Install genuine HP Printheads.

1. You can continue using the Printhead unless the (XX21)Replace message is displayed (the affect on print quality depends on the print mode).

2. Perform the Recovery procedure ⇒ Page 6-15. Select YES to replace Printheads or NO to finish

the print job without the failed Printhead (print quality may be affected). The message will be displayed for every print job until you replace the Printhead.

1. Attempt the Recovery procedure ⇒ Page 6-15.

2. If the message persists replace the Printhead(s).

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Printhead Recovery Procedure

The Printer regularly performs a series of controls on the health of the Printheads and when they start to degrade the Printer will prompt the user to recover the Printhead [(XX20)Recover].

Ready

LIGHT CYAN

LIGHT MAGENTA

YELLOW

CYAN

MAGENTA

BLACK

Printheads

(1520) RECOVER OK OK OK OK OK

At this stage, the customer should obtain new Printheads. Depending on the print mode being used (Max. Quality, Productivity or Max. Speed) the Printer may still be able to print with an acceptable print quality. Refer to Page 6-15 for details on performing Printhead recovery.

If the Printer is printing a job and the Printhead health degrades to a significant degree [(XX16) and (XX17)

REPLACE], the front panel

will display a warning.

Warning! Printhead quality degrading select YES to replace failing printhead(s)

YES (Replace) NO (Continue )

Press the ↓ or ↑ down key to select YES or NO and press the Enter key. If you select YES the print job will be cancelled and Printhead replacement will be started. If you select NO, the Printer will finish the current print job.

NOTE This message will be displayed each time you send a print job to

the Printer until you replace the failing Printhead(s).

WARNING If you select NO the Printer finishes the current print job

WITHOUT using the failed Printhead i.e. without using that color.

HP DesignJet 5000 Series Printers Service Manual

3-15

HP Ink Supplies Troubleshooting

Ink Cartridge Errors (First Digit = 6, 7, 8)

NOTE When replacing Ink Cartridges:

n Use the Replace item in the Ink Cartridges menu. This will

release all air from the Ink Cartridge and avoid problems in its removal.

n Ensure that you have the correct Ink Cartridge. n Ensure that the Ink Cartridge is the correct color for that

slot.

n Ensure that the Ink Cartridge is th e c o rrect orientat ion, wi th

the color coded label at the top.

NOTE If all 6 Ink Cartridges present the same error message, check the

following:

n All Ink Cartridges installed are NOT of the wrong type i.e.

wrong model.

n If you replace or reseat Ink Cartridges one at a time and the

error persists for all cartridges, this indicates a hardware problem. Do the following:

1 Check ISS cable connections on the rear of the Ink Supply

Station and the ISS PCA.

2 Remove the Service Station and check that the connections on

the floaters are clean.

3 Replace the Ink Tubes System ⇒ Page 8-62. 4 Replace the ISS PCA ⇒ Page 8-86.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Status Numbers Error Description Procedure XX03 Replace The Ink Cartridge has a leak which

prevents the ink pumping to the Printer.

WARNING: If the Ink Bag in the Ink Cartridge is leaking, the Tubes may be damaged.

Ink Cartridge Information

XX04 Replace Smart chip error. You can not

continue to use this Ink Cartridge.

XX05 Replace Incorrect Ink Cartridge Check correct Ink Cartridge is installed.

XX06 Replace The Printer detects that the Ink

Cartridge does not match th e rest of the Ink System already installed.

XX08 Unkn own The Ink Cartridge smart chip

indicates that the Ink Cartridge installed is not supported by HP.

XX02 Reseat Continuity problem between Ink

Cartridge and Ink Supply Station.

1. Remove the Ink Cartridge immediately.

2. Open the Door at the rear of the Left Cover and check the Air Tubes for Ink and do the following:

3. If there is no ink in the Air Tubes: a) Replace the Ink Cartridge and, if the XX03Replace error reappears for any Ink Cartridge, go to step 5.

4. If there is ink in the Air Tubes: a) Remove all the Ink Cartridges to allow the ink to drain from the Tubes. b) Replace the faulty Ink Cartridge and reinsert the other Ink Cartridges.

If the XX03Replace error reappears for any Ink Cartridge, do the following:

5. Remove the Ink Cartridge and check for ink on the Air Connector on the rear of the Ink Cartridge.

6. If there is ink present, do the following: a) Press the sides of the Ink Cartridge to see if ink is leaking from the Air Connector and replace the Ink Cartridge if it is faulty. b) If the Ink Cartridge is not faulty, replace the Ink Tubes System ⇒ Page 8-62.

7. If there is no ink present, do the following: a) Verify ISS cable connections. b) Remove the ISS Station and check that the slots and connections on the floaters are clean. c) Replace the Ink Tubes System ⇒ Page 8-

62. d) Replace the ISS PCA ⇒ Page 8-86.

1. Remove the Ink Cartridge and reinstall.

2. Replace the Ink Cartridge

Replace with approved Ink Cartridge. Ensure that the Printheads and the Ink

Cartridges are genuine HP.

1. Press Enter to continue or:

2. Replace with a genuine HP Ink Cartridge.

1. Remove the Ink Cartridge and reinsert.

2. Replace the Ink Cartridge.

3. Remove the Ink Supply Statio n and check contacts on floaters.

HP DesignJet 5000 Series Printers Service Manual

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HP Ink Supplies Troubleshooting

Printhead Cleaner Errors (First Digit = A, B or *)

NOTE When replacing Printhead Cleaners:

n Ensure that you have the correct Printhead Cleaner. n Ensure that the Printhead Cleaner is the correct color for

that slot.

n Ensure that the Printhead Cleaner is the correct orientation.

NOTE If all 6 Printhead Cleaners present the same error message,

check the following:

n All Printhead Cleaners installed are NOT wrong type i.e.

wrong model, unapproved etc.

n Replace Printhead Cleaners when Printheads are replaced.

NOTE The message status for Printhead Cleaners will not change until

the door is closed; there is no sensor detecting removal and insertion.

Status Numbers Printhead Cleaner Error

Description

*X03 Replace

XX05 Replace The Printhead detects that the

XX06 Replace The Printer detects an incorrect

Printhead Cleaner Information

There is a Printhead Cleaner detection failure (you may continue to use the Printhead Cleaner)

Printhead Cleaner does not match the rest of the ink system already installed.

Printhead Cleaner

Procedure

Try the following:

1. Ensure that genuine HP Printhead Cleaners are installed.

2. Reseat the Printhead Cleaner.

3. Check the lens is clean and perform Lens Maintenance if required ⇒ Page 9-5.

4. Replace the Printhead Cleaner. Ensure that you have replaced the

Printhead Cleaner together with the Printhead. Ensure that genuine HP Printhead Cleaners are installed.

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HP DesignJet 5000 Series Printers Service Manual

HP Ink Supplies Troubleshooting

Major Ink Supplies Problems Dry-firing of Printheads

NOTE For Firmware Versions earlier than A.01.12

In certain circumstances, a Printhead can dry-fire because of the incorrect detection of the amount of ink remaining in the Ink Cartridge. The Ink Cartridge is indicated as "Empty" on the Front Panel too late. The problem is due to the inaccuracy of the conversion from drop fired to ink volume.

n Replace the Ink Cartridge and the Printhead and upgrade the

Firmware (if it is earlier than A.01.12).

Printheads Which are Out of Warranty are Indicated as In Warranty

NOTE For Firmware Versions earlier than A.01.12

Due to a firmware error, when reporting the warranty status of the Printheads, they are indicated as In Warranty on the Front Panel even though they are Out of Warranty.

n Upgrade to firmware release A.01.12.

In order to be sure about the status of the Printhead before replacing it, perform a manual recovery of the Printhead. The message that appears on the Front Panel at this moment is the correct one.

To verify the warranty status, check it through the Front Panel: Printhead Menu > Printhead Info > Choose a color > Ink consumed.

Out of W arranty

conditions is Ink consumed > 700ml.

Replace Message "xx15 Replace" and "xx16 Replace"

Clean the Printheads and the Carriage interconnects (refer to page 9-6,

Carriage Interconnect Wiper

n Check that the crane

(the part of the Tubes System that is connected to the front of the Carriage) front of the Carriage.

) and reseat the failing Printheads.

is completely clipped to the

HP DesignJet 5000 Series Printers Service Manual

3-19

HP Ink Supplies Troubleshooting

Replace Message "xx16 Replace" for ALL Printheads During Replacement

During Printhead replacement, the message "xx16 Replace" can appear for ALL the Printheads due to a firmware bug.

Clean the Printheads and the Carriage interconnects (refer to page

Carriage Interconnect Wiper

9-6,

) and reseat the failing Printheads.

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HP DesignJet 5000 Series Printers Service Manual

Service Tests and Utilities

Introduction 4-2 Diagnostics - Self Test 4-2

The Printer hangs and nothing else happens 4-3 Error Memory Config:X 4-3 Error Memory Test 4-3 Power Supply Error #1 4-3 BootROM checksum failed 4-3 Boot Failed:1f500XX 4-4 Boot FAILED 4-4 BOOTROM ERROR: 4-4 COMPONENT MISMATCH: 4-4

Service Tests (Diagnostics) 4-6

Entering the Service Tests Menu 4-7 Scan Axis Test 4-10 Media Axis Test 4-12

Service Utilities 4-14

Entering the Servic e Utilities Menu 4-15 Turn DRIVE ROLLER 4-18 Prime TUBES 4-1 9 Altitude Setup 4-23 EEROM Setup 4-24 Reset Life Counters 4-29 Backup EEROM 4-31 Image Quality Warning 4-33 Diagnostic Print 4-34

HP DesignJet 5000 Series Printers Service Manual

4-1

Service Tests and Utilities

Introduction

This chapter explains how to use the built-in Service Tests and Service Utilities and what to do if any of the Service Tests fail. If possible, always perform a Service Test on the component that you are about to replace, just to make sure that is the component that has failed. If the test on that component passes, there is no need to replace it.

Phone Support

In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform a Service Test or Utility via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance. In Phone Support the user will have access to a limited number of Service Tests or Utilities.

Diagnostics - Self Test

Initialization Sequences

Whenever the Printer is switched ON, it automatically performs a series of internal self tests and mechanical initialization sequences. If any of the parts fail, an error code will appear. Below is a description of the initialization sequence, describing front panel messages and the sequence of the Print Quality LEDs, the error messages and error codes that may appear, and the corrective action.

NOTE Because of the speed at which the initialization sequence is

performed, some of the steps described in the intialization process may not be visible unless they are interrupted by an error code.

NOTE Before troubleshooting error codes try the following:

n Check that the BootROM DIMM, the DRAM DIMM’s and

the Hard Disk Drive are correctly installed.

n Try powering the Printer Off and On to see if the error code

disappears.

4-2

HP DesignJet 5000 Series Printers Service Manual

Service Tests and Utilities

Max. Quality Productivity

Max. Speed

Max. Quality Productivity

Max. Speed

Max. Quality Productivity

Max. Speed

Max. Quality Productivity

Max. Speed

WARNING Only replace one component at a time and check if the error has

gone before replacing another component. If the error is still present after replacing a component, remember to REINSTALL the component that was first removed before replacing another component.

Self Diagnostics - Initialization Sequence

LED’s Front Panel Message Printer Error - Error

Message/Code

The Printer hangs and nothing else happens

Self Test Please Wait

End Self Test

Initializing Po wer Su pp ly Erro r

Error Memory Config:X (sometimes only the error code is displayed)

Error Memory Test Replace the DRAM DIMM’s ⇒ Page 8-75.

#1 Contact HP Representative

Corrective Action

Install the BootROM or replace it if already installed ⇒ Page 8-75.

If X = 7 reseat the DRAM DIMM’s, otherwise replace the DRAM DIMM’s ⇒ Page 8-75.

The Trailing Cable is not connected correctly. Reconnect the Trailing Cable ⇒ Page 8-36.

Initializing IO devs BootROM checksum

failed

HP DesignJet 5000 Series Printers Service Manual

Replace the BootROM ⇒ Page 8-75.

4-3

Service Tests and Utilities

Max. Quality Productivity

Max. Speed

Max. Quality Productivity

Max. Speed

Max. Quality Productivity

Max. Speed

Self Diagnostics - Initialization Sequence

LED’s Front Panel Message Printer Error - Error

Message/Code

Spinning up disk Boot Failed:1f 500XX

This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective.

Spinning up disk...OK

Loading firmware.fmw

Initializing

Initializing L2C

Boot FAILED

Corrective Action

n Unplug the Printer, remove the HDD

cover and check that the two cables (a flat one and the power cable) are connected. Also check that the flat cable connector is clipped in correctly. If the problem persists, replace the Hard Disk Drive ⇒ Page 8-72.

n If the problem continues, check that the

Green and Orange LED’s on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED’s are ON and the error continues, replace the Main PCA ⇒ Page 8-79.

Download the Firmware file to the Printer ⇒ Page 9-12.

Initializing CLK Initializing IO

BOOTROM ERROR: Current Version:XXX Necessary Version:XXX Replace and Restart

COMPONENT MISMA TCH: You are running a XXX printer with a XXX disk Insert XXX disk and restart.

The BootROM version and the Firmware version do not match. Download the BootROM version indicated by the "Necessary V ersion" message.

The Hard Disk Drive, or the Firmware on the Hard Disk Drive, does not match the BootROM Printer Model. For RTL Printers (Part No. C6090A and C6095A - see label on the Back Cover): Make sure RTL Hard Disk Drives and Firmware are used. For Part Numbers see Page 7-1. For Postscript Printers (Part No. C6091A and C6096A - see label on the Back Cover): Make sure Postscript Hard Disk Drives and Firmware are used. For Part Numbers see Page 7-1.

4-4

HP DesignJet 5000 Series Printers Service Manual

HP (Hewlett-Packard) 5000PS, 5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Using this Manual

Purpose

Readership

Part Numbers

Conventions

Table of Contents

Troubleshooting 1

Guide to Troubleshooting the Printer

Introduction

Phone Support

Which Firmware Version Relates to Which Ink System

Troubleshooting System Error Codes

Performing a Service Test on a Failed Assembly

Performing the Necessary Service Calibrations

Troubleshooting Calibration Error Codes

Troubleshooting Ink Supplies Error Codes

Troubleshooting Initialization - Self Diagnostic Errors

Solving Image Quality Problems

The Printer does not Power ON

ALL the Front-Panel LEDs are Lit but Nothing Else Happens

Troubleshooting Media Jams/Printhead Crashes

Troubleshooting Shutdowns - User Message "Warning: Switch Power Off"

Problems with Vacuum

Vacuum suction much lower at high altitudes

Printhead Crashes/Smears on High Density Prints Using Coated Media

Color differences in different HP DesignJet Printers

Banding at variable extreme environmental conditions

Banding with unsupported Media

Banding due to Ink Cartridge replacement while printing

Hue shift on HP Colorfast Adhesive Vinyl media

Black Smearing on HP Photo Imaging Gloss

Magenta Bleeding on HP Photo Imaging Gloss when using the Take-Up Reel

Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel

Dry Cockle on High Density Prints Using Paper Based Media

Wrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media.

Worm marks (cockle) on part of plots on paper based media

Drying Time Too Long for HP Studio Canvas

Media Skew when Printing a Banner Plot

User message "Media loaded incorrectly. Remove media"

User message "Warning: Incorrect type of tubes system"

User message "Power Supply Error #1"

Cutter Assembly Problems

Carriage and Scan-Axis Problems

Media-Axis Problems

Electronics Problems

Language Selection is blocked in a brand new printer

Firmware Upgrade Does Not Work Through the Parallel Port

Typical Failures After Exchanging the Ink Tubes

Solving Media-Handling Problems

How to Navigate through the Front Panel Menus

I/O Setup Menu

Device Setup Menu

Utilities Menu

Internal RIP Settings Menu

Queuing and Nesting Menu

HP-GL/2 Settings Menu

Page Format Menu

Demos Menu

Media Menu

Ink Cartridge Menu

Printhead Menu

Service Configuration Print

General Printer Information

Troubleshooting Take-Up-Reel Problems

System Error Codes 2

System Error Codes

Introduction

Continuable and Non-Continuable Error Codes

HP Ink Supplies Troubleshooting

What are HP Ink Supplies?

Ink Cartridges

Printheads and Printhead Cleaners

Identifying the Components

General Information About HP Ink Supplies

Some General Precautions When Handling HP Ink Supplies

Priming the Ink System