HP (Hewlett-Packard) 5000, 5000 GN, 5000 N User Manual

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HP LaserJet 5000, 5000 N, and 5000 GN Printers

User's Guide

Publication number C4110-90901

First Edition, October 1997

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

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T rueT ype is a U.S. trademark of Apple Computer, Inc.

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registered service mark of the U.S. EPA.

is a U.S.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Take a look at all that HP Support has to offer!

Thank you for y our purchase. Along with y our product, y ou receiv e a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally.

HP Support

Online Services:

access to information over your modem, we suggest these services:

Obtaining Software Utilities and Electronic Information for U.S. and Canada:

For Asia-Pacific Countries:

For Australia, New Zealand, and India:

For European English:

HP Direct Ordering for Accessories and Supplies:

HP Support Assistant compact disc:

HP Service Information:

for 24-hour

World Wide Web URL -

and support information may be obtained from the following URLs in the U.S.: http://www.hp.com in Europe: http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.com.kr in Taiwan: http://www.hp.com.tw or from a local driver

HP Bulletin Board Service -

access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communications software to N,8,1 and dial or use:

in the U.S. and Canada:(1) (208) 344-1691 in Taiwan: (886) (2) 923-3233 in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61) (3) 9890-0276 in New Zealand: (64) (9) 356-3660 in China: (86) (10) 6261-4172 European Bulletin Board Service numbers are listed at http://www2.hp.com.

America Online -

and UK) - Printer drivers, updated HP printer software, and support documentation to help answer your questions on HP products are available. Use K eyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe.

CompuServe -

of technical information with other members is available on CompuServe's HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U .K. , F rance, Belgium, Sw itzerland, Germany, and Austria.)

Phone:

(1) (970) 339-7009

Fax:

(1) (970) 330-7655 Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia,

or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia and New Zealand, call (61) (2) 565-6099.

For India, call (91) (11) 682-6035. For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,

call (44) (142) 986-5511. Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly ser vice in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

T o locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867 (Canada).

Printer drivers, updated HP printer software, plus product

website of http://www.dds.com.tw

Our electronic download service provides convenient

(America Online/Bertelsmann is available in France, Germany,

Printer drivers, updated HP printer software, and interactive sharing

Mail:

Hewlett-Packard Co. P.O. Box 1754 Greeley, CO 80632 U.S.A.

iii

HP Support (Continued)

HP Service Agreements: HP FIRST:

for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choi ce.

Australia (61) (3) 9272-2627 Korea (82) (2) 769-0543 Austria (43) (1) 0660-8128 Malaysia (60) (3) 298-2478 Belgium (Dutch) (32) (2) 0800-11906 Netherlands (31) (20) 0800-222420 Belgium (French) (32) (2) 0800-17043 New Zealand (64) (9) 356-6642 Canada (1) (800) 333-1917 Norway (47) 800-11319 China (86) (10) 6505-5280 Portugal (351) (1) 0505-313342 Denmark (45) 8001-0453 Philippines (65) 291-7951 English (outside of U.K.) (31) (20) 681-5792 Singapore (65) 275-7251 Finland (358) (9) 0800-13134 Spain (34) 900 993123 France (33) (146) 0800-905900 Sweden (46) (2) 079-5743 Germany (49) (13) 081-0061 Switzerland (German) (41) (1) 0800-551527 Hong Kong (852) 2506-2422 Switzerland (French) (41) (1) 0800-551526 Hungary (36) (1) 252-4647 Taiwan (886) (2) 719-5589 India (91) (11) 682-6035 Thailand (66) (2) 661-3511 Indonesia (62) (21) 352-2044 United Kingdom (44) (134) 0800-960271 Italy (39) (2) 1678-59020 United States (1) (800) 333-1917 Japan (81) (3) 3335-8622

HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips

Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).

Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here.

Customer Support and Product Repair Assistance for the U.S. and Canada:

(Refer to the service and support chapter of this user’s guide for additional product repair information.)

European Customer Support Center Language and In-Country Options Available

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP , have the following inf ormation ready: product name and serial number, date of purchase, and description of the problem.

English

Dutch

French

If you require support after your warranty has expired or additional product repair services, or if your cou nt ry is not listed

Argentina (54) (1) 781-4059

Australia (61) (3) 272-8000 México D.F. (52) (5) 326-4600 Brazil (55) (11) 709-1444 México Guadalajara (52) (3) 669-9500 Canada (1) (208) 323-2551 México Monterrey (52) (83) 378-4240 China (86) (10) 6261-4174

Czech Republic (42) (2) 471-7321 Portugal (351) (1) 301-7330 Greece (30) (1) 689-6411 Russia (7) (95) 923-5001 Hong Kong (852) 800-7729 Singapore (65) 272-5300 Hungary (36) (1) 343-0310 Switzerland (41) (1) 753-7111 India (91) (11) 682-6035

Indonesia (62) (21) 350-3408 (66) (2) 661-4012 Korea (82) (2) 3270-0700;

Ireland: (353) (1) 662-5525 UK: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (45) 043-9853 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111

below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.

Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time)

of charge during the warranty period. However, your standard long-distance phone charges still apply

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).

with a support technician. *Prices subject to change.

Open Monday through Friday 8:30–18:00 CET

(54) (1) 781-4069

(86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666

(91) (11) 682-6069

outside Seoul, call (82) (80) 999-0700

. Have your system nearby and your serial number ready when calling.

Charges begin only when you connect

German

Norwegian Danish Finnish Swedish Italian Spanish Portuguese

In-country support numbers:

Japan Malaysia

Middle East/Africa New Zealand Philippines Poland

Taiwan Thailand

Turkey (90) (1) 224-5925

Germany: (49) (180) 525-8143 Austria: (43) (1) 0660-6386 Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) 902 321 123 Portugal: (351) (1) 441-7199

(81) (3) (3335-8333 (60) (3) 295-2566

(41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065

(886) (2) 717-0055 (66) (2) 661-4011

free

Contents

1 Printer Basics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 21

Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 27

Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 28

Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading Tray 2/Optional 250-Sheet Tray . . . . . . . . . . . . . . . . . 31

Loading the 500-Sheet Tray (Optional) . . . . . . . . . . . . . . . . . . . 33

Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 35

Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing Letterhead, Prepunched, or Preprinted Paper . . . . 40

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printing Rotated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing Full-Bleed Images . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing Cards, Custom-Size and Heavy Paper . . . . . . . . . 50

Printing Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 56

Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 58

Contents vii

Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60

3 Printer Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 64

HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 64

Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 64

Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 65

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 73

Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 74

Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 75

Clearing Jams from the Optional Duplexer . . . . . . . . . . . . . 76

Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . 78

Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 79

Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . .89

Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . 91

Troubleshooting Flowchart for Macintosh Users . . . . . . . . . 97

Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . 100

Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

5 Service and Support

Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . 105

Service During and After the Warranty Period . . . . . . . . . 106

Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 107

HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . 109

A Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3

Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-6

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-12

viii Contents

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-17

Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

B Control Panel Menus

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-15

EIO Menu (5000 N/5000 GN) . . . . . . . . . . . . . . . . . . . . . . . . B-18

Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20

C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-5

Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-6

Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-8

D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2

Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3

Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-3

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

E Regulatory Information

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2

Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . E-2

Toner Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . E-6

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . E-7

Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . E-8

VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . E-9

Glossary

Contents ix

Index

x Contents

Printer Basics

Overview

Congratulations on your purchase of an HP LaserJet 5000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a f ew moments to get to know the printer. This chapter introduces the following:

Features and benefits of the printer.

•

Important printer parts and locations.

•

Accessories and supplies available for the printer.

•

The layout and basic operation of the printer’s control panel.

•

Helpful printer software for increased printing flexibility.

•

Chapter 1: Printer Basics 1

Printer Features and Benefits

Many of the printer’s features and benefits are outlined below. Specific chapters contain more information on each feature. See this guide’s index or contents to locate this information.

Wide Format Printing

Increased capability from your laser printer:

• Prints on paper sizes up to 12.28 by 18.5 inches.

• Prints full bleed images (up to A3 and 11 x 17) by printing images

on larger paper that can be trimmed to the edges.

High Print Quality

Professional results that meet the demands of complex documents:

• ProRes 1200 (true 1200 dpi) for highest quality graphics printing.

• FastRes 1200 for fast, high-quality image printing.

• New HP precision toner for high quality print.

High Performance

Faster printing for improved productivity:

• Prints 16 pages per minute.

• 100 MHz RISC microprocessor.

• Prints the first page in 12.2 seconds.

Connectivity/Ease of Use

Easy to use and administer in a shared environment:

• Available HP JetDirect print server EIO cards with support for all

leading network operating systems.

• Helpful printer software provided on a compact disc.

2 Chapter 1: Printer Basics

Expandability

Ability to grow with the printing needs of workgroups:

3 built in DIMM slots for memory expansion.

•

Available flash and memory DIMM cards.

•

Up to 100 MB maximum memory capability.

•

2 EIO interface slots for I/O cards and disk cards.

•

Available hard drive EIO card for storage of additional fonts and

•

forms (standard on the HP LaserJet 5000 GN printer).

Paper Handling Options

Versatile to meet a combination of user needs:

100 sheet multi-purpose tray.

•

250 sheet paper feeder (standard on all models).

•

500 sheet universal paper feeder (standard on the

•

HP LaserJet 5000 N and 5000 GN models). Up to 4 paper trays possible.

•

Optional duplex printing accessory for two-sided printing.

•

Best Value

Providing industry-leading value to customers:

HP’s PostScript Level 2 Emulation standard.

•

10,000 page toner cartridge.

•

1 year on-site warranty.

•

Chapter 1: Printer Basics 3

Printer Information

This printer can be purchased in three configurations, as described below .

Configurations

HP LaserJet 5000 printer

The HP LaserJet 5000 printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose T ray 1, a 250-sheet T ray 2, and 4 MB of memory. It is designed for workgroups and can print on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 N printer

The HP LaserJet 5000 N printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose T ray 1, a 250-sheet T ray 2, a 500-sheet Tray 3, 8 MB of memory, and an HP JetDirect print server card for connecting to a network. It is designed for network users and can print on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 GN printer

The HP LaserJet 5000 GN printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose T ray 1, a 250-sheet T ra y 2, a 500-sheet T ra y 3, 12 MB of memory, an HP JetDirect print server card for connecting to a network, and a hard disk drive. The printer is designed for network users and can print on paper sizes up to A3 and 11 x 17.

4 Chapter 1: Printer Basics

A variety of configurations are possible with the optional trays:

Note

Figure 1 Optional Tray Configurations

A duplex er can be added to any of these configurations and is placed under Tray 2.

Chapter 1: Printer Basics 5

Printer Parts and Locations

Figure 2 Printer Parts

(front and rear views)

6 Chapter 1: Printer Basics

Accessories and Supplies

You can increase the capabilities of the printer with optional accessories and supplies.

Note

Use accessories and supplies specifically designed for the printer to ensure optimum performance.

The printer supports two enhanced input/output (EIO) cards. Other accessories and options are available. For ordering information, see the following page.

Suggested Accessories

Figure 3 Optional Accessories

Chapter 1: Printer Basics 7

Ordering Information

Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Ordering Information

Item Description or Use Part Number

500-Sheet Paper Feeder and Tray

250-Sheet Paper Feeder and Tray

Duplex Printing Accessory (duplexer)

250-Sheet Replacement Tray

Paper Handling

500-Sheet Replacement Tray

HP Multi-purpose Paper HP brand paper for a variety of uses

HP LaserJet Paper Premium HP brand paper for use

Printing Supplies

Toner Cartridge (10,000 pages)

Paper feeder and one 500-sheet tray.

Paper feeder and one 250-sheet tray.

Allows automatic printing on both sides of paper.

Replacement or additional paper tray.

(1 box of 10 reams, 500 sheets each). T o order a sample, in the U .S. call 1-800-471-4701.

with HP LaserJet printers (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S. call 1-800-471-4701.

Replacement HP precision toner cartridge.

C4115A

C4114A

C4113A

C4116A

C4117A

HPM1120

HPJ1124

C4129J

8 Chapter 1: Printer Basics

Ordering Information (Continued)

Item Description or Use Part Number

Dual In-line Memory Module (DIMM)

Boosts the ability of the printer to handle large print jobs (maximum 100 MB with HP brand DIMMs):

EDO DIMMs 4 MB

8 MB 16 MB

SDRAM DIMMs 4 MB

8 MB 16 MB 32 MB

Flash DIMM Permanent storage for fonts and

forms: 2 MB

4 MB

Font DIMM 8 MB Asian MROM:

Memory, Fonts, and Mass Storage

traditional Chinese simplified Chinese

Hard Disk Permanent storage for fonts and

forms. Also used to enable HP Transmit Once technology.

Parallel Cables 2 Meter IEEE-1284 cable

3 Meter IEEE-1284 cable

C4135A C4136A C4137A

C4140A C4141A C4142A C4143A

C4286A C4287A

C2985A

C2950A C2951A

Serial Cables 9-9 pin ser ial cable

Serial Adapter 25-9 pin adapter

Macintosh Computer Serial Cable

Macintosh Network Cable Kit

Enhanced I/O Cards HP JetDirect print server

Cable and Interface Accessories

(male/female)

C2932A 9-25 pin serial cable (male/female)

C2933A

(male/female) C2809A For connecting to a Macintosh

computer. For PhoneNET or LocalTalk

connection.

92215S

92215N

multi-protocol EIO network cards:

Ethernet RJ-45 only Ethernet RJ-45 and BNC,

J3110A

J3111A

LocalTalk

Token Ring RJ-45 and DB-9

J3112A

Chapter 1: Printer Basics 9

Ordering Information (Continued)

Item Description or Use Part Number

HP LaserJet Printer Family Paper Specification Guide

PCL 5/PJL Technical Reference Documentation Package

HP LaserJet 5000, 5000 N, and 5000 GN Printers User’s Guide

HP LaserJet 5000, 5000 N, and 5000 GN Printers Getting Started Guide

HP LaserJet 5000, 5000 N, and 5000 GN Printers

Documentation

Quick Reference Guide

User’s Documentation Bundle,

A guide to using paper and other print media with HP LaserJet printers.

A guide to using printer commands with HP LaserJet printers.

An additional copy of this user’s guide.

An additional copy of the getting started guide.

An additional copy of the quick reference guide.

An additional copy of this user’s guide, the getting started guide, and the quick reference guide.

5010-6394

5021-0330

C4110-90901 (English)

C4110-90926 (English)

C4110-90976 (English)

C4110-99001 (English)

10 Chapter 1: Printer Basics

Control Panel Layout

The printer’s control panel consists of the following:

READY

2-line display

Figure 4 Control Panel Layout

Ready Data Attention

Cancel

Job

Control P anel Lights

Item

- Value +

Select

Light Indication

Ready The printer is ready to print. Data The printer is processing information. Attention Action is required. See the control panel display.

Chapter 1: Printer Basics 11

Control Panel Keys

Key Function

[Go]

• Places the printer either online or offline.

• Prints any data residing in the printer’s buffer.

• Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.

• Allows the printer to continue printing with an error message such as

TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE

• Confirms a manual feed request if Tray 1 is loaded and

MODE=CASSETTE

printer’s control panel.

• Overrides a manual feed request from Tray 1 by selecting paper from the next available tray.

• Exits the control panel menus. (To save a selected control panel setting, first press

has been set from the Paper Handling Menu in the

[Select]

TRAY 1

[Cancel Job]

[Menu]

Cycles through the control panel menus. Press the right end of the button

[Item]

Cycles through the selected menu’s items. Press the right end of the button

[- Value +]

[Select]

Cycles through the selected men u item’s v alues. Press

• Saves the selected v alue for that item. An asterisk (*) appears next to the

Cancels the print job that the printer is processing. The time it takes to cancel depends on the size of the print job. (Press it only once.)

to move forward or the left end of the button to move backward.

[+]

to move forw ard

[-]

to move backward.

selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset (unless you reset all factory defaults from the Resets Menu).

• Prints one of the printer information pages from the control panel.

12 Chapter 1: Printer Basics

Control P anel Menus

For a complete list of control panel items and possible v alues, see page B-1.

Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer, ne w menu items automatically appear.

To change a control panel setting:

1 Press [Menu] until the desired menu appears. 2 Press [Item] until the desired item appears. 3 Press [- Value +] until the desired setting appears. 4 Press [Select] to save the selection. An asterisk (*) appears ne xt

to the selection in the display, indicating that it is now the default.

5 Press [Go] to exit the menu.

Note

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

If you cannot access a menu or item, it is either not an option for the printer, or your network administrator has locked the function. (The control panel reads network administrator.

ACCESS DENIED MENUS LOCKED

.) See your

To print a control panel menu map:

To see the current settings for all of the menus and items av ailable in the control panel, print a control panel menu map.

1 Press [Menu] until 2 Press [Item] until 3 Press [Select] to print the menu map.

Y ou might want to store the menu map near the printer f or reference. The content of the menu map varies, depending on the options currently installed in the printer.

INFORMATION MENU

PRINT MENU MAP

appears.

Chapter 1: Printer Basics 13

Printer Software

Note

Windows

Macintosh

Client

The printer comes with helpful software on a compact disc. See the getting started guide for installation instructions.

Check the ReadMe file provided on the compact disc for additional software included and supported languages.

Windows Software

Drivers HP Toolbox HP FontSmart

Macintosh Software

PPDs HP LaserJet Utility

Network

Administrator

Windows Software

HP JetAdmin Drivers HP Toolbox HP FontSmart

Macintosh Software

PPDs HP LaserJet Utility

Figure 5 Printer Software

The printer drivers provided on the compact disc must be installed to take full advantage of the printer’s features. The other software programs are recommended, but are not required f or operation. See the ReadMe file for more information.

Note

Network Administrators: HP JetAdmin should be installed only on the network administrator’s computer. Load all other applicable software on the server and all client computers.

The most recent drivers, additional drivers, and other softw are are available from the Internet. Depending on the configuration of Windows-driven computers, the installation progr am for the printer software automatically checks the computer f or Internet access to obtain the latest software. If you do not hav e access to the Internet, see the HP Support pages at the front of this user’ s guide to obtain the most recent software.

14 Chapter 1: Printer Basics

Printer Drivers

Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language).

Note

Check the ReadMe file provided on the compact disc f or additional software included and supported languages.

Certain printer features are available only from the PCL 6 driver. See the printer software help for availability of features.

Drivers Included with the Printer

The following printer drivers are included with the printer . The most recent drivers are available on the Internet. Depending on the configuration of Windows computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.

PCL 5e PCL 6 PS

Windows 3.1x Windows 95 Windows NT 3.51 Windows NT 4.0 Macintosh computer PPDs are included (page 21).

✓✓✓ ✓✓✓

✓✓✓

✓

1. Hewlett-Packard’s PostScript Level 1 Emulation for Windows 3.1x; Level 2 Emulation for all other operating systems.

2. The PCL 5e driver is available from the Internet. (See the HP support pages at the front of this user’s guide.)

Within the computer installation program, select Typical Install to install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select Custom Install to install only the software you pref er, or if you are a network administrator. Select Minimum Install to install only the PCL 6 driver for basic printing.

Chapter 1: Printer Basics 15

Additional Drivers

You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider . (See the HP Support pages at the front of this user’s guide.)

• OS/2 PCL/PCL 6 printer driver*

• OS/2 PS printer driver*

• WordPerfect 5.1 printer driver

• Windows NT 3.51 PCL 5e printer driver

• AutoCAD (Rev. 14 compatible printer driver, also available on the

compact disc)

*The OS/2 drivers are also available from IBM, and are packaged with OS/2.

Note

If the desired printer driver is not on the compact disc or is not listed here, check the software application’ s installation disks or ReadMe files to see if they include support for the printer. If not, contact the software manufacturer or distributor and request a driver for the printer.

16 Chapter 1: Printer Basics

Software for Windows

Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more information, see page 15.)

Note

Operating System

Windows 95 and Windows NT 4.0

Windows 3.1x and Windows NT 3.51

Note

Network Administrators: If the printer is attached to a network, before you can print, the printer must be configured for that network using HP JetAdmin or similar network software. (See the getting started guide.)

Access the Windows Printer Driver

To configure the driver, access it in one of the following ways:

Temporarily Change Settings (from a software application)

From the File men u, click Print, and then click Properties. (The actual steps can vary; this is the most common method.)

From the File men u, click Print, click Printers, and then click Options. (The actual steps can vary; this is the most common method.)

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Change Default Settings (across all applications)

Click the Start button, point to Settings, and then click Printers. Right-click the printer icon, and choose Properties.

From the Windows control panel, double-click Printers, highlight the printer, and click Setup.

Chapter 1: Printer Basics 17

Choose the Right Printer Driver for Your Needs

Choose a printer driver based on the way you use the printer.

• Use the PCL 6 driver to take full advantage of the printer’s

features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

• Use the PCL 5e driver if you want print results to look comparable

to those from older printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.)

• Use the PS driver for compatibility with PostScript Level 2 needs.

Certain features are not available in this driver.

The printer automatically switches between PS and PCL printer languages.

Printer Driver Help

Each printer driver has help screens that can be activated either from the Help button, the F1 key, or a question mark symbol in the upper right corner in the printer driver (depending on the Windo ws operating system used). These help screens give detailed information about the specific driver . Printer driver help is separate from the software application help.

18 Chapter 1: Printer Basics

HP ToolBox

Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 T askbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following:

printer status

•

“How Do I...” help

•

utilities

•

From HP ToolBox you can launch utilities such as HP JobMonitor. If you choose not to use HP ToolBox, it can be disabled. See the printer software help.

HP JobMonitor

HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue, which print jobs have been printed, and who sent them. To access JobMonitor, right-click the tray icon in HP ToolBox, and then select Jobs from the Contents menu.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through HP To olBox. HP FontSmart is a font management utility (for Windows only) which does the following:

Note

installs, uninstalls, and deletes fonts

•

manages fonts inside a single window by allowing you to

•

drag-and-drop shows the 110 matching screen fonts for the internal fonts in the

•

printer downloads fonts to a mass storage device

•

With Windows 3.1x and Windows 95, you can use HP FontSmart to download fonts to a mass storage device. Types of fonts supported are T rueType, PostScript Type 1 and PostScript Type 42 (TrueType fonts converted to PostScript format). To download T ype 1 fonts, Adobe T ype Manager must be installed and turned on.

Chapter 1: Printer Basics 19

HP JetSend Communications Technology

HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which contain the HP JetSend technology can exchange information directly with other

devices connected via the Internet or intranet. Sending devices can include scanners and computers. Receiving devices can include printers and computers. In addition to sending and receiving documents, you can view documents using the HP JetView software.

HP JetSend technology enables flexible, direct communications between network devices using simple IP addressing. HP JetSend enables simple, targeted, inf ormation exchange that is independent of both servers and applications. This means that users can easily exchange information directly between Internet-connected devices like printers and scanners (and other devices in the future).

HP JetSend capabilities can be integrated into the Microsoft Windows environment. For example, using devices enabled with HP JetSend, you can capture a document with a scanner (or create a document using computer software) for distribution via the Internet to several users. Users can receive the document in their computer’s InBo x or print directly to their HP LaserJet 5000 series printer.

20 Chapter 1: Printer Basics

Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other softw are is provided on the compact disc. Use the LaserWriter printer driver that comes with the computer. (The LaserWriter driver is also available from Apple.)

HP LaserJet Utility

HP LaserJet Utility allows control of features that are not a vailable in the driver . The illustrated screens make selecting printer features from the Macintosh computer easier than ever . Use the HP LaserJet Utility to do the following:

Customize the printer’s control panel messages.

•

Name the printer, assign it to a zone on the network, download

•

files and fonts, and change most of the printer settings. Set a password for the printer.

•

From the computer, lock out functions on the printer’s control

•

panel to prevent unauthorized access. (See the printer software help.)

Chapter 1: Printer Basics 21

Software for Networks

HP JetAdmin

HP JetAdmin should be installed only on the network administrator’s computer. HP JetAdmin can be accessed by clicking the button (point to Windows 95 and Windows NT 4.0 or from the HP LaserJet program group folder. Use HP JetAdmin to do the following:

Settings

, and then click

Control Panel

Start

) in

• Install, configure, and manage printers on a network that are

connected with a JetDirect print server.

• Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

• Windows NT

• Windows 95

• Windows 3.1x

• Novell NetWare

• HP-UX*

• Solaris*

• SunOS*

• OS/2*

*The software for these systems is not included on the compact disc with the printer, but is a vailable from the Internet. If you do not ha ve access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

Note

22 Chapter 1: Printer Basics

HP Web JetAdmin

This web-based HP JetAdmin software should be installed on a web server. The following systems are supported:

Windows NT

•

HP-UX*

•

OS/2*

•

*The software for these systems is not included on the compact disc with the printer, but is a vailable from the Internet. If you do not hav e access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

Chapter 1: Printer Basics 23

24 Chapter 1: Printer Basics

Printing Tasks

Overview

This chapter presents basic printing tasks, such as:

Selecting the output bin.

•

Loading the trays.

•

Printing on both sides of paper with the optional duplexer.

•

Printing on special paper, such as letterhead and envelopes.

•

This chapter also introduces some advanced printing tasks, to help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from a software application, the printer driver, or the printer’s control panel.

The printer driver allows you to:

•

Create Quick Sets to save the printer’s setup information for

•

different kinds of print jobs. Print pages with a watermark in the background.

•

Print the first page of a document on a different kind of paper

•

than the rest of the pages. Print multiple pages on one sheet of paper.

•

(See “Using Features in the Printer Driver” on page 56.)

Tray 1 can be used in several different ways. See “Customizing

•

Tray 1 Operation” on page 58. If you frequently use several kinds of paper or share the printer

•

with others, print by type and size to ensure that print jobs always print on the desired paper. See “Printing by Type and Size of Paper” on page 60.

Chapter 2: Printing Tasks 25

Selecting the Output Bin

The printer has two output locations: the rear output bin and the top output bin. To use the top output bin, be sure the rear output bin is closed. To use the rear output bin, open it.

The following table shows the minimum and maximum sizes of paper supported in the output bins.

Top Output Bin Rear Output Bin

Width From 3.9 to 11.7 inches wide

(100 to 297 mm wide)

Length From 5 to 18.5 inches long

(127 to 470 mm long)

From 3 to 12.28 inches wide

(76 to 312 mm wide)

Guidelines

• If paper coming out of the top output bin has problems, such as

excessive curl, try printing to the rear output bin.

• To avoid paper jams, do not open or close the rear output bin

while the printer is printing.

• Do not print envelopes, labels, paper wider than 11.7 inches

(297 mm) wide, small custom-size paper, postcards, or light or heavy paper to the top output bin.

• For printing stacks of large paper only, the paper stop on the top

output bin prevents long paper from being pushed over the edge of the printer.

26 Chapter 2: Printing Tasks

Printing to the Top Output Bin

The top output bin collects paper face-down, in correct order. The top output bin should be used for most print jobs and is recommended for printing the following:

over 50 sheets of paper, continuously

•

transparencies

•

Figure 6 Top Output Bin

Chapter 2: Printing Tasks 27

Printing to the Rear Output Bin

The printer always prints to the rear output bin if it is open. Paper comes out of the printer face-up, with the last page on top.

To open the rear output bin, grasp the handle at the top of the bin and pull the bin down. Slide out the first extension, then flip open the second extension if necessary.

Printing from Tray 1 to the rear output bin provides the straightest paper path. Opening the rear output bin might improve output quality with the following:

• envelopes

• labels

• paper wider than 11.7 inches (297 mm) or less than 3.9 inches

(100 mm) wide

• small custom-size paper

• postcards

• paper lighter than 16 lb (60 g/m

) or heavier than 28 lb (105 g/m2)

Note

Opening the rear output bin disables the optional duplexer (if installed) and the top output bin.

Figure 7 Rear Output Bin

28 Chapter 2: Printing Tasks

Adjust the Paper Stop

For printing stacks of large paper only, the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer.

1 Push in the center of the paper stop

to release it.

2 Pull the paper stop out until it stops. 3 Flip up the end section. 4 Adjust the paper stop to the desired

size.

Chapter 2: Printing Tasks 29

Loading Tray 1

Note

To avoid paper jams, do not load tra ys while the printer is printing.

T ray 1 is a multi-purpose tray that holds a variety of paper, including up to 100 sheets of paper, 10 envelopes, or 20 index cards. The printer might pull paper from Tray 1 first. To change this, see page 58. For supported sizes of paper, see page A-3.

Open Tray 1 and pull out the tray extension.

If the paper being loaded is longer than 9 in (229 mm), flip open the second tray extension.

Set the side guides to the desired size.

Load Tray 1. Paper should fit under the arrows and tabs on the guides. For correct orientation, see page 41.

•

For example, load letter, A4, A5, Executive, and B5 size paper with the long edge toward the printer.

•

Load other sizes of paper with the short edge toward the printer.

Make sure the guides touch the edges of the paper without bending it.

30 Chapter 2: Printing Tasks

Loading Tray 2/Optional 250-Sheet Tray

The following instructions are for loading T ra y 2 or an optional 250-sheet paper tray. For supported sizes of paper, see page A-4.

Note

To avoid paper jams, do not load tra ys while the printer is printing.

1 Pull the tray completely out of the

printer. Lift the tray cover.

2 Rotate the dial in the tray so the

printer will read the correct size of paper. The toggle switch accesses more sizes. An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 Make sure the paper size setting

matches the size of paper loaded, or the printer might jam or other errors might occur.

4 Tilt the blue rear guide toward the

front of the tray to detach it.

Continued on the next page.

Chapter 2: Printing Tasks 31

5 Align the rear guide with the desired

paper size. With the guide angled slightly toward the front of the tray, insert the two front tabs (A) into the appropriate holes. Push the guide upright, snapping the center tab (B) into place.

The guide must always be placed correctly in the tray (e ven for 11 x 17 or A3 paper).

6 Adjust the side guides to the proper

size.

7 Load the tray. For correct

orientation, see page 41.

8 Make sure the paper is flat in the tray

at all four corners and below the tabs on the guides.

9 Close the tray cover. Slide the tray

back into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’ s control panel to match the type of paper loaded in each tray (page 60).

32 Chapter 2: Printing Tasks

Loading the 500-Sheet Tray (Optional)

The following instructions are for loading standard sizes in a 500-sheet tray (optional). For supported sizes of paper, see page A-5. To load custom-sizes, see page 50.

Note

To avoid paper jams, do not load tra ys while the printer is printing.

1 Pull the tray completely out of the

printer.

2 Rotate the dial in the tray so the

printer will read the correct size of paper. The toggle switch accesses more sizes. An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 To prevent jams, make sure the

paper size setting matches the size of paper loaded.

4 Squeeze the release on the back of

the rear paper guide. Slide the guide to the desired paper size.

5 Squeeze the release on the outside

of the left guide and adjust the left and right guides to match the width of the paper. The guides should touch the paper without bending it.

Continued on the next page.

Chapter 2: Printing Tasks 33

6 Load the tray. For correct

orientation, see page 41.

7 Make sure the paper is flat in the tray

at all four corners and below the tabs on the guides.

8 Set the tension adjustment switch to

the position shown by the indicator or arrow on the tray.

9 Slide the tray into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’ s control panel to match the type of paper loaded in each tray (page 60).

34 Chapter 2: Printing Tasks

Printing Both Sides of Paper (Optional Duplexer)

The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called duplexing. To order optional accessories, see page 8.

Note

See the documentation included with the duplexer for complete installation and setup instructions. Duplexing might require additional memory (page C-1).

The duplexer supports sizes from 5.8 by 8.3 inches (148 by 210 mm) to 11.7 by 17 inches (297 by 432 mm).

Prepunched paper should be printed in a rotated direction for 2-sided printing (page 47).

Duplexer

Top Cover

Duplexer Rear

Section

Duplexer

Base

Figure 8 Printer with the Optional Duplexer

Chapter 2: Printing Tasks 35

Guidelines for Printing Both Sides of Paper

Caution

WARNING!

Do not print on both sides of labels, transparencies, envelopes, vellum, or paper heavier than 28 lb (105 g/m printer and paper jamming might result.

To avoid personal injury and damage to the printer, do not lift the printer with the duplexer installed. Before relocating the printer, separate the duplexer and optional trays from the printer.

). Damage to the

• You might need to configure the printer driver to recognize the

duplexer. (See the printer software help for details.)

• To print on both sides of paper, make the selection from the

software or printer driver. (See the printer software help.)

• If the printer driver does not have this option, change the Duplex

setting from the Paper Handling Menu in the printer’s control panel to

DUPLEX=ON

long edge or short edge. (For more information, see page 39.)

. Also in the Paper Handling Menu, set Binding to

• Be sure that Tray 2 is in place with its cover down. (The paper

passes over this cover when duplexing.)

• Close the rear output bin to use the duplexer (page 26). Opening

the rear output bin disables the duplexer.

36 Chapter 2: Printing Tasks

Separating the Printer from the Duplexer

Before you lift the printer, always separate the printer from the duplexer.

1 Slide the rear section of the duplexer away from the printer. 2 Lift the printer off the duplexer.

Figure 9 Separating the Printer from the Duplexer

Chapter 2: Printing Tasks 37

Paper Orientation for Printing Both Sides of Paper

The duplexer prints the second side of paper first, so paper such as letterhead, prepunched, and preprinted paper need to be oriented as shown in Figure 10.

Figure 10 Paper Orientation for Printing Both Sides of Paper

For Tray 1, load the first side facing down.

• Load letter, A4, A5, Executive, and B5 paper with the top, short

edge toward the right.

• Load other sizes with the top, short edge toward the printer.

For all other trays, load the first side facing up.

• Load letter, A4, A5, Executive, and B5 paper with the top, short

edge toward the right.

• Load other sizes with the top, short edge toward the front of the

tray.

38 Chapter 2: Printing Tasks

Layout Options for Printing Both Sides of Paper

The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set

BINDING

ORIENTATION

from the Paper Handling Menu and

from the Printing Menu).

Figure 11 Layout Options for Printing Both Sides of Paper

1. Long-edge portrait This is the default printer setting, and the most common layout used, with every printed image oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

2. Long-edge landscape This layout is often used in accounting, data processing, and spreadsheet applications. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

3. Short-edge portrait This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

4. Short-edge landscape Each printed image is oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

Chapter 2: Printing Tasks 39

Printing Special Paper

Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper.

Printing Letterhead, Prepunched, or Preprinted Paper

When printing letterhead, prepunched, or preprinted paper, it is important to load the trays with the correct orientation.

Note

Paper orientation is different when you print with an optional duplexer (page 38).

It may be necessary to print prepunched paper in a rotated orientation (page 47).

Printing in portrait or landscape mode is usually selected from the software application or printer driver. If the option is not available, change the Orientation setting from the Printing Menu in the printer’s control panel (page B-8).

40 Chapter 2: Printing Tasks

Paper Orientation

Figure 12 Paper Orientation for Tray 1

Load letter, A4, A5, Executive, and B5 paper with the

•

side-to-be-printed facing up, and the top, short edge toward the right.

Load other sizes of paper with the side-to-be-printed facing up,

•

and the top, short edge toward the printer.

Figure 13 Paper Orientation for All Other Trays

Load letter, A4, A5, Executive, and B5 paper with the

•

side-to-be-printed facing down, and the top, short edge toward the right.

Load other sizes with the side-to-be-printed facing down, and the

•

top, short edge toward the front of the tray.

Chapter 2: Printing Tasks 41

Printing Envelopes

Many types of envelopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity.

• Set margins at least 0.6 inch (15 mm) from the edge of the

envelope.

• To minimize curl and wrinkling, always print envelopes to the rear

output bin.

When you print large numbers of envelopes and standard paper, for best printing performance print paper first, then envelopes. To alternate paper and envelopes, from the Configuration Menu in the printer’s control panel select

SMALL PAPER SPEED=SLOW

WARNING!

Caution

Never use envelopes with coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes.

Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer.

T o av oid jamming and possible printer damage, nev er try to print on both sides of an envelope.

Before you load envelopes, make sure they are flat and not damaged or stuck together. Do not use envelopes with pressure-sensitive adhesive. (For envelope specifications, see page A-10.)

42 Chapter 2: Printing Tasks

Loading Envelopes in Tray 1

1 Open Tray 1 and pull out the tray

extension. If the envelopes are longer than 9 inches (229 mm), flip open the second tray extension.

2 Open the rear output bin and pull out

the tray extension. (This reduces envelope curl and wrinkling.)

3 Load up to 10 envelopes in the

center of Tray 1 with the side-to-be-printed facing up, and the postage-end toward the front of the tray. Slide the envelopes into the printer as far as they will go without forcing them.

4 Adjust the guides to touch the

envelope stac k without bending the envelopes. Make sure the envelopes fit under the tabs on the guides.

Chapter 2: Printing Tasks 43

Printing Labels

Use only labels recommended for use in laser printers. Multi-thickness labels and labels that do not stack flat might print better rotated. To print rotated paper, see page 47. Make sure that labels meet the specifications for the input tra y you use (page A-9).

Do:

• Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels

from other trays.

• Load labels with the side-to-be-printed facing up, and the top,

short edge toward the right, if they are letter or A4 size. For other sizes, see page 41.

• Try opening the rear output bin (page 28) to prevent curl and other

problems.

Figure 14 Printing Labels

44 Chapter 2: Printing Tasks

Do not:

Caution

Failure to follow these instructions can damage the printer.

Do not load the trays to capacity because labels are heavier than

•

paper. Do not use labels that are separating from the backing sheet,

•

wrinkled, or damaged in any way. Do not use labels that have the backing sheet exposed. (Labels

•

must cover the entire backing sheet with no exposed spaces.) Do not feed a sheet of labels through the printer more than once.

•

The adhesive backing is designed for only one pass through the printer.

Do not print on both sides of labels.

•

Chapter 2: Printing Tasks 45

Printing Transparencies

Use only transparencies recommended for use in laser printers. F or transparency specifications, see page A-9.

• Load transparencies in Tray 1 with the side-to-be printed facing

up and the top edge toward the right.

• To prevent transparencies from becoming too hot or sticking

together, use the top output bin by closing the rear output bin (page 27). Remove each transparency from the output bin before printing another.

• Place transparencies on a flat surface to cool after removing them

from the printer.

Figure 15 Printing Transparencies

46 Chapter 2: Printing Tasks

Printing Rotated Paper

The printer can print letter, A4, A5, Executive, and B5 (JIS) in a rotated orientation (short-edge first) from Tray 1. The printer can print letter and A4 in a rotated orientation from a 500-sheet tray. Rotated paper prints slower. Some types of paper feed better rotated, such as prepunched paper (especially printed on both sides with the optional duplexer) or labels that do not stack flat.

Tray 1: 1 From the Paper Handling Menu in the printer’s control panel,

select

2 Also from the Paper Handling Menu, select

EXEC-R

3 Load paper with the side-to-be printed facing up, and the top,

short-edge toward the printer.

4 In the printer driver or software application select the non-rotated

version of the size and select the tra y containing the rotated paper.

TRAY 1 MODE=CASSETTE

, or

as the paper size.

JB5-R

LTR-R, A4-R, A5-R

Figure 16 Printing Rotated Paper from Tray 1

Chapter 2: Printing Tasks 47

500-Sheet Tray: 1 Rotate the dial inside the front of the tray to the correct paper size.

2 From the Paper Handling Menu in the printer’s control panel,

select

LTR-R

as the paper size.

A4-R

3 Load paper with the side-to-be printed facing down, and the top,

short-edge toward the front of the tray.

4 In the printer driver or software application select the size and

location of the rotated paper.

Figure 17 Printing Rotated Paper from the 500-Sheet Tray

48 Chapter 2: Printing Tasks

Printing Full-Bleed Images

Full-bleed images extend from edge to edge of the page . T o achieve this effect, use larger paper , then trim its edges to the desired size.

Caution

Note

Never print directly to the edge of paper. This causes toner to accumulate inside the printer, which may affect print quality and damage the printer. Print on paper up to 12.28 by 18.5 in (312 by 470 mm), leaving margins on all four sides of at least .08 inch (2 mm).

When printing paper wider than 11.7 inches (297 mm), always use the rear output bin. Do not use the optional duplexer when printing this size of paper.

Chapter 2: Printing Tasks 49

Printing Cards, Custom-Size and Heavy Paper

Custom-size paper can be printed from Tray 1 or the optional 500-sheet tray. For paper specifications, see page A-2.

Tray Minimum Size Maximum Size

Tray 1 3 by 5 inches

(76 by 127 mm)

Optional 500-Sheet Tray 5.8 by 8.2 inches

(148 by 210 mm)

Note

The maximum paper weight is 53 lb (199 g/m 28 lb (105 g/m

Heavy paper and very small or very large custom-size paper should

) from the 500-sheet tray.

be printed from Tray 1 to the rear output bin. Open the rear output bin to use it (page 28).

The printer’s control panel can be set f or one custom size at a time. Do not load more than one size of custom paper into the printer.

12.28 by 18.5 inches (312 by 470 mm)

11.7 by 17 inches (297 by 432 mm)

) from Tray 1 and

50 Chapter 2: Printing Tasks

Loading Custom-Size Paper in the 500-Sheet Tray

The following instructions are for loading custom-sizes in a 500-sheet tray (optional). For supported sizes of paper, see page A-5. T o load standard sizes, see page 33.

Note

To avoid paper jams, do not load tra ys while the printer is printing.

1 Pull the tray completely out of the

printer.

2 Rotate the dial in the tray to Custom.

An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 To prevent jams, make sure the

paper size setting matches the size of paper loaded.

4 Load the tray. 5 Squeeze the release on the back of

the rear paper guide. Slide the rear guide against the edge of the paper. The front corners of the paper should be lined up with the marks on the side guide’s tabs.

Continued on the next page.

Chapter 2: Printing Tasks 51

6 Squeeze the release on the outside

of the left guide and adjust the left and right guides to match the width of the paper. The front corners of the paper should be below the tabs on the guides, and the edges should be lined up with the markings on the tabs. The guides should touch the paper without bending it.

7 Make sure the paper is flat in the tray

at all four corners and below the tabs on the guides.

8 Set the tension adjustment switch to

the position shown by the indicator or arrow on the tray.

9 Slide the tray into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’ s control panel to match the type of paper loaded in each tray (page 60).

52 Chapter 2: Printing Tasks

Guidelines for Printing Custom-Size Paper

Do not attempt to print on paper smaller than 3 inches (76 mm)

•

wide or 5 inches (127 mm) long. Set page margins at least .17 inch (4.23 mm) away from the

•

edges.

Setting Custom Paper Sizes

When custom paper is loaded, size settings need to be selected from the software application (the preferred method), the printer driver, or from the printer’s control panel.

Note

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

X (front edge)

Y (side edge)

Figure 18 Printing Custom-Size Paper

Chapter 2: Printing Tasks 53

If the settings are not available from the software, set the custom paper size from the control panel:

1 From the Printing Menu set

CONFIGURE CUSTOM PAPER=YES

2 From the Printing Menu, select inches or millimeters as the unit

of measurement.

3 From the Printing Menu, set the X dimension (the front edge of

the paper) as shown in Figure 18. X can be 3 to 12.28 inches (76 to 312 mm) for Tray 1 or 5.8 to 11.7 inches (148 to 297 mm) for the 500-sheet tray (optional). Set the Y dimension (the side edge of the paper) as shown in Figure 18. Y can be 5 to 18.5 inches (127 to 470 mm) for Tray 1 or 8.2 to 17 inches (210 to 432 mm) for the 500-sheet tray (optional).

4 If custom paper is loaded into Tr ay 1 and

then set

TRAY 1 SIZE=CUSTOM

from the Paper Handling Menu in

TRAY 1 MODE=CASSETTE

the printer’s control panel. See “Customizing T r ay 1 Operation” on page 58.

If custom paper is loaded in the optional 500-sheet tray, be sure

the paper size dial is set to Custom. 5 In the software, select Custom as the paper size. For example , if the custom paper is 8 by 10 inches (203 by 254 mm),

set X=8 inches and Y=10 inches (X=203 millimeters and Y=254 millimeters).

The control panel must be set if the PCL 5e driver is used, or custom paper is loaded long-edge first (X is longer than Y).

54 Chapter 2: Printing Tasks

Printing Vellum

Vellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do not print on both sides of vellum.

1 Load vellum with the side-to-be-printed facing up and the top,

short edge toward the right.

2 Open the rear output bin. 3 From the Paper Handling Menu in the printer’ s control panel, set

TRAY 1 MODE=CASSETTE

4 From the printer driver, set the type of paper f or Tray 1 to vellum,

and select paper by type. For details on selecting b y type of paper, see page 60.

Figure 19 Printing Vellum

Chapter 2: Printing Tasks 55

Advanced Printing Tasks

This section will help you take full advantage of the printer’ s features. These tasks are “advanced” because they require you to change settings from the printer’s control panel or the printer driver.

Using Features in the Printer Driver

When you print from a software application, many of the printer’s features are available from the printer driver. To access Windows printer drivers, see page 17.

Note

HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different. Check the drivers for a v ailab le options . The PCL 6 driver tak es full advantage of the printer’s features.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Saving Printer Setup Information

Printer drivers allow you to save the printer settings you use most often as the default settings. For example, the driver might be set to print on letter size paper, portrait orientation, with automatic tray selection (from the first available tray).

Some PCL 6 printer drivers will allow you to save printer settings for multiple kinds of print jobs. F or example, you might want to create a Quick Set for en velopes, or for printing the first page of a document on letterhead.

Look for the or see the printer driver help for more information.

Quick Sets

option in the Windows PCL 6 printer driver ,

Printing with a Watermark

A watermark is a notice, such as “Top Secret,” printed in the background of each page in a document. Check the driver for available options.

56 Chapter 2: Printing Tasks

Printing the First Page on Different Paper

From the PCL 6 printer driver , you can choose to print the first page of a document on different paper than the rest of the pages. Look for “Use different paper for first page” in the printer driver.

Printing Multiple Pages on One Sheet of Paper

You can print more than one page on a single sheet of paper. This feature is available in some printer drivers, and provides a cost-effective way to print draft pages.

To print more than one page on a sheet of paper, look for a La y out or Pages Per Sheet option in the printer driver . (This is sometimes called 2-up, 4-up, or n-up printing.)

Figure 20 Sample Layout Options (1-up, 2-up, and 4-up)

Chapter 2: Printing Tasks 57

Customizing Tray 1 Operation

Customize Tray 1 to fit your printing needs. The printer can be set to print from T ra y 1 as long as it is loaded, or

to print only from Tray 1 if the type of paper loaded is specifically requested. Set the Paper Handling Menu in the printer’ s control panel. (Print speed might be slightly slower when printing from Tray 1 when

MODE=FIRST

TRAY 1 MODE=FIRST

TRAY 1 MODE=CASSETTE

Tray 1 Mode=First

If you do not keep paper in Tray 1 all the time, or y ou use Tray 1 only for manually feeding paper, keep the default setting,

MODE=FIRST

in the Paper Handling Menu.

TRAY 1

from

TRAY 1

•

TRAY 1 MODE=FIRST

from Tray 1 first unless it is empty or closed.

means that the printer usually pulls paper

• You can still choose paper from other trays by specifically

choosing another tray in the printer driver.

Tray 1 Mode=Cassette

TRAY 1 MODE=CASSETTE

internal trays. Instead of looking for paper in Tra y 1 first, the printer pulls paper either starting from the bottom tray upward (from the tray with the highest capacity to the tra y with the least capacity), or the tray that matches type or size settings selected from the software.

• When

Paper Handling Menu to configure

for Tray 1.

TRAY 1 MODE=CASSETTE

means the printer treats Tray 1 like the

is set, an option appears in the

size

as well as

type

settings

• Through the printer driver, you can select paper from any tray

(including Tray 1) by type, size, or source. To print by type and

size of paper, see page 60.

58 Chapter 2: Printing Tasks

Manually Feeding Paper from Tray 1

The Manual Feed f eature allows y ou to print on special paper from T ra y 1, such as envelopes or letterhead. If Manual F eed is selected, the printer will print only from Tray 1.

Select Manual Feed through the software or printer driver. Manual Feed can also be enabled from the Paper Handling Menu in the printer’s control panel.

Note

When Manual Feed is selected, if

TRAY 1 MODE=FIRST

automatically prints (if paper is in the tray). If

TRAY 1 MODE=CASSETTE

the printer

the printer prompts to load Tray 1 whether or not Tray 1 is loaded. This enables you to load different paper if necessary. Press [Go] to print from Tray 1.

Chapter 2: Printing Tasks 59

Printing by Type and Size of Paper

You can configure the printer to select paper by or letterhead) and (a paper tray).

size

(such as letter or A4), as opposed to

type

(such as plain

source

Benefits of Printing by Type and Size of Paper

If you frequently use sev eral different kinds of paper , once tra ys are set up correctly, you do not have to check which paper is loaded in each tray bef ore you print. This is especially helpful when the printer is shared, and more than one person loads or removes paper.

Printing by type and size of paper is a wa y to be sure that print jobs always print on the desired paper. (Some printers have a feature which “locks out” trays, to prevent printing on the wrong paper. Printing by type and size of paper eliminates the need to lock out trays.)

To print by type and size of paper, do the following: 1

Be sure to adjust and load the trays correctly. (See the sections

on loading paper, starting on page 30.)

From the Paper Handling Menu in the printer’s control panel,

select the paper

you are loading (such as bond or recycled), check the label on

the package of paper. For supported types, see page A-13.

Select the paper

Tray 1

•

from the Paper Handling Menu, also set the paper size from the Paper Handling Menu. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in Tray 1. To print custom-size paper, see page 53.

Optional 500-sheet tray

•

when paper is properly loaded into the printer and the paper size dial is set to match the paper size. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in the tray. Set the paper size dial in the tray to Custom. To print custom-size paper, see page 53.

Other trays

•

properly loaded into the printer and the paper size dials are set to match the paper size (See the sections on loading paper, starting on page 31.)

From the software or printer driver, select the desired type and

size of paper.

: If the printer has been set to

type

for each tray. If you are unsure what type

size

settings from the control panel.

TRAY 1 MODE=CASSETTE

: Paper size settings are adjusted

: Paper size settings are adjusted when paper is

60 Chapter 2: Printing Tasks

Note

The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help.

To print by type and size, it might be necessary to unload or close T ra y 1, or set

TRAY 1 MODE=CASSETTE

from the Paper Handling Menu

in the printer’s control panel. For more information, see page 58. Settings in the printer driver and software application override

control panel settings. (Software application settings override printer driver settings.)

Chapter 2: Printing Tasks 61

62 Chapter 2: Printing Tasks

Printer Maintenance

Overview

This chapter explains basic printer maintenance.

Managing the toner cartridge.

•

Cleaning the printer.

•

Note

To ensure optimum print quality , the printer will prompt you to hav e routine maintenance performed every 150,000 pages. When the

PERFORM PRINTER MAINTENANCE

panel, contact an HP-authorized service and support provider to have the maintenance performed. (See the HP Support pages at the front of this user’s guide.)

message appears on the control

Chapter 3: Printer Maintenance 63

Managing the Toner Cartridge

HP Policy on Non-HP Toner Cartridges

Hewlett-P ackard Company cannot recommend use of non-HP toner cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.

To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the toner cartridge box.

Toner Cartridge Storage

Do not remove the toner cartridge from its package until you are ready to use it. (The shelf life of a cartridge in an unopened package is approximately 2.5 years.)

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Toner Cartridge Life Expectancy

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% cover age , an HP toner cartridge lasts an average of 10,000 pages. (A typical business letter is about 5% coverage.) This assumes that print density is set to 3 and EconoMode is off. (These are the default settings.)

64 Chapter 3: Printer Maintenance

Continue Printing When Toner is Low

When toner is low , the printer’s control panel displays the message.

If the

•

The printer will continue to display toner cartridge.

Select Configuration Menu in the control panel (page B-12).

TONER LOW

printing, If the printer stops printing when low toner is detected,

is set to

TONER LOW

STOP

TONER LOW=CONTINUE

message displays, but the printer continues

is set to

. To resume printing, press [Go].

CONTINUE

TONER LOW=STOP

(the default setting).

TONER LOW

until you replace the

from the

TONER LOW

Redistributing the Toner

When toner is low, faded or light areas might appear on a printed page. You might be able to temporarily improve print quality by redistributing the toner. The f ollowing procedure might allo w you to finish the current print job before replacing the toner cartridge.

Chapter 3: Printer Maintenance 65

Redistributing the Toner (continued)

Open the top cover.

Remove the toner cartridge from the printer.

WARNING!

Avoid reaching too far into the printer. The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Rotate the toner cartridge and gently shake it from side to side to redistribute the toner.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Reinsert the toner cartridge into the printer and close the top cover.

If the print remains light, install a new toner cartridge. (Follow the instructions provided with the new toner cartridge.)

66 Chapter 3: Printer Maintenance

Cleaning the Printer

To maintain print quality, follow the cleaning procedure (on the following page) every time the toner cartridge is changed, or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris.

Clean the outside of the printer with a slightly water-dampened

•

cloth. Clean the inside with a dry, lint-free cloth.

•

Caution

Do not use ammonia-based cleaners on or around the printer. While cleaning the printer, be careful not to touch the transf er roller

(the black, rubber roller, located underneath the toner cartridge). Skin oils on the roller can cause print quality problems.

Figure 21 Location of the Transfer Roller—Do Not Touch!

Chapter 3: Printer Maintenance 67

Cleaning the Printer

Before beginning these steps, turn the printer off and unplug the power cord.

Open the top cover and remov e the toner cartridge.

WARNING!

Avoid reaching too far into the printer. The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Wipe any dust or dirt off the paper feed guides (shaded areas) with a dry, lint-free cloth.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Using the green handles, lift the paper access plates and wipe off any residue with a dry , lint-free cloth.

Close the paper access plates, replace the toner cartridge, close the top cover , plug in the power cord, and turn the printer on.

68 Chapter 3: Printer Maintenance

Using the Printer Cleaning Page

If toner specks appear on the front or back side of your print jobs, follow the procedure below.

From the printer’s control panel, do the following:

Note

1 Press [Menu] until 2 Press [Item] until

PRINT QUALITY MENU

CREATE CLEANING PAGE

appears.

3 Press [Select] to create the cleaning page. 4 Follow the instructions on the cleaning page to complete the

cleaning process.

In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).

You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip. If white spots appear on the black strip, create a cleaning page again.

To ensure good print quality with certain types of paper, use the cleaning page every time the toner cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper.

Chapter 3: Printer Maintenance 69

70 Chapter 3: Printer Maintenance

Problem Solving

Overview

This chapter will help you to troubleshoot and solve printer problems.

Clear paper jams:

Understand printer messages:

Correct output quality problems:

Determine printer problems:

Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.

Many different messages can appear on the printer’s control panel display. Some messages tell the printer’s current status, such as such as self-explanatory. However, some messages indicate a problem with the printer, or require further action or description. This section lists these types of messages, and tells what to do if a message persists.

The printer should produce print jobs of the highest quality . If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions.

INITIALIZING CLOSE TOP COVER

. Other messages require an action,

. Many of these messages are

Check printer configuration:

From the printer, you can print information pages, which give details about the printer and its configuration.

Chapter 4: Problem Solving 71

Clearing Paper Jams

If the printer’s control panel displa ys a paper jam message, look for paper in the locations indicated in Figure 22, then see the procedure for clearing the paper jam. You might need to look for paper in other

72 Chapter 4: Problem Solving

Clearing Jams from the Input Tray Areas

Note

To remove paper from the Tray 1 area, slowly pull the paper out of the printer. For all other trays, follow the steps below.

1 Slide the tray out of the printer, and

remove any damaged paper from the tray.

2 If the edge of the paper is visible in

the feed area, slowly pull the paper down and out of the printer. If the paper is not visible, look in the top cover area (page 74).

Note

Do not force the paper if it will not mov e easily . If the paper is stuc k in a tra y, try removing it through the tray above (if applicable) or through the top cover area (page 74).

3 Before replacing the tray , make sure

the paper is flat in the tray at all f our corners and below the tabs on the guides.

4 Open and close the top cover to

clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 72).

Chapter 4: Problem Solving 73

Clearing Jams from the Top Cover Area

Open the top cover and remov e the toner cartridge.

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Use the green handles to lift the paper access plates.

Slowly pull the paper out of the printer. Do not tear the paper!

Note

Av oid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer (page 67).

If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Close the paper access plates, replace the toner cartridge, and close the top cover.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 72).

74 Chapter 4: Problem Solving

Clearing Jams from the Output Areas

Note

If paper is jammed in the top output area, but most of the paper is still inside the printer, it is best to remove it through the rear door.

1 Push in the two gray latches to

release the rear door.

2 Push down the green paper release

levers.

3 Grasp both sides of the paper, and

slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)

Note

If paper is difficult to remove, try opening the top cover and removing the toner cartridge to release pressure on the paper.

4 Close the rear door. (The levers

automatically return to their original positions when the rear door is closed.) Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 72).

Chapter 4: Problem Solving 75

Clearing Jams from the Optional Duplexer

Look for jams in the follo wing locations: The Tray 2 area:

Slide Tray 2 out of the printer.

Slowly pull any paper out of the printer.

The duplexer’s front cover:

From the front of the printer, grasp the duplexer’s front cover (use the grip in the center), pull it straight toward you, and then lift it up to remove.

Slowly pull any paper out of the printer.

Replace the duplexer’s front cover, and replace Tray 2.

Continued on the next page.

76 Chapter 4: Problem Solving

The rear section of the duplexer:

From the rear of the printer , use the

handles on both sides of the duplexer to slide out the rear section until it stops.

Slowly pull any paper out of the

duplexer.

The duplexer’s top cover:

Open the duplexer’s top cover.

Slowly pull any paper out of the

duplexer.

When all paper has been removed from the duplexer, continue with step 10 below:

Close the duplexer’s top cover, and

push the rear section of the duplexer back into the printer. Open and close the top cover to clear the paper jam message.

Note

To prevent further jams, make sure all tray covers are in place.

Chapter 4: Problem Solving 77

Solving Repeated Paper Jams

If paper jams occur frequently, try the following:

• Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 72.)

• Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled. (See the sections on loading paper, starting on page 30.)

• Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)

• Check that all covers and doors are closed. (If a co ver or door is opened during a print job, this might cause a paper jam.)

• Try printing to a different output bin (page 26).

• The sheets might be sticking together . Try bending the stack to separate each sheet. Do not fan the stack.

• If you are printing from Tray 1, try feeding fewer sheets of paper or f e wer envelopes at a time.

• If you are printing with the optional duplexer, make sure the cable tray is seated properly, and the Tray 2 cover is installed.

• Try turning the paper reforming setting on from the Configuration Menu in the printer’s control panel (this will slow print speed). For more information, see page B-14.

• If you are printing small sizes (such as index cards), mak e sure the paper is oriented correctly in the tray (page 53).

• Turn over the stack of paper in the tray. Also try rotating the paper 180°.

• T ry rotating paper (such as perforated or m ulti-sheet forms and labels) to feed through the printer from a different orientation (page 47).

• Check the quality of the paper being printed. Damaged or irregular paper should not be used.

• Use only paper that meets HP specifications (pages A-2 through A-13).

• Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.)

• Check that the power supplied to the printer is steady, and meets printer specifications (page A-17).

• Clean the printer (page 67).

• Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

78 Chapter 4: Problem Solving

Understanding Printer Messages

The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

If a message persists requesting that you load a tray, or if a

•

message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.

If a message persists after performing all of the recommended

•

actions, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note

Not all messages are described in this user’s guide (many are self-explanatory).

Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer’s control panel (page B-12).

Printer Messages

Message Explanation or Recommended Action

ACCESS DENIED MENUS LOCKED

BAD DUPLEXER CONNECTION

BAD OPT TRAY CONNECTION

The printer control panel function you are trying to access has been locked to prevent unauthorized access.

See your network administrator.

The duplexer is not connected properly. Re-install the duplexer.

The optional tray is not connected properly. Re-install the optional tray.

CANNOT DUPLEX REAR BIN OPEN

The printer cannot duplex because the rear output bin is open. Close the rear output bin.

Chapter 4: Problem Solving 79

Printer Messages (Continued)

Message Explanation or Recommended Action

CHECK INPUT DEVICE

alternates with

PAPER PATH OPEN PLEASE CLOSE IT

CHOSEN LANGUAGE NOT AVAILABLE

DISK DEVICE FAILURE

DISK FILE OPERATION FAILED

DISK FILE SYSTEM IS FULL

The optional input tray cannot feed paper to the printer because a door or paper guide is open.

Check the doors and paper guides.

A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.

Print the job using a driver for a different printer language, or add the requested language to the printer (if available).

[Go]

Press

The EIO disk had a critical failure and can no longer be used. Remove the EIO disk and replace it with a new one.

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

Delete files from the EIO disk and then try again, or add a flash disk DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)

to continue.

DISK IS WRITE PROTECTED

FLASH DEVICE FAILURE

FLASH FILE OPERATION FAILED

FLASH FILE SYSTEM IS FULL

The EIO disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

The flash disk DIMM had a critical failure and no longer can be used. Remove the flash disk DIMM and replace it with a new one.

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

Delete files from the flash disk DIMM or add another one. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)

80 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

FLASH IS WRITE PROTECTED

INPUT DEVICE CONDITION xx.yy

INSTALL FRONT DUPLEX COVER

INSTALL TRAY x

LOADING PROGRAM <number>

alternates with

DO NOT POWER OFF

The flash disk DIMM is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

An input paper handling device has a condition that needs attention before printing can resume.

See the documentation that came with the paper handling device for assistance.

The printer is unable to print the current job, because the duplex er’s front cover is not installed, or not inserted correctly.

Re-insert the duplexer’s front cover.

The printer is unable to print the current job, because the specified

) is open or not inserted correctly.

tray ( Re-insert the specified tray.

Programs and fonts can be stored on the printer’s file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The number indicating the current program being loaded.

specifies a sequence

MANUALLY FEED [TYPE] [SIZE]

MEMORY FULL STORED DATA LOST

Load the requested paper into Tray 1. Press [Go] if the desired paper is already loaded in Tray 1. Press [-Value+] to scroll through the av ailable types and sizes. Press

[Select] to accept the alternate type or size.

There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.

You might want to add more memory to the printer (page C-1).

Chapter 4: Problem Solving 81

Printer Messages (Continued)

Message Explanation or Recommended Action

MEMORY SETTINGS CHANGED

MEMORY SHORTAGE JOB CLEARED

MEMORY SHORTAGE PAGE SIMPLIFIED

OFFLINE

The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.

You might want to change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer (page C-1).

The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.

[Go]

Press Change the Resource Saving setting from the printer’s control panel

(page C-6) or add more memory to the printer (page C-1).

The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.

Press You might want to add more memory to the printer (page C-1).

Press

to continue.

[Go]

to continue.

[Go]

to place the printer online.

PERFORM PRINTER MAINTENANCE

RAM DISK DEVICE FAILURE

RAM DISK FILE OPERATION FAILED

To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 150,000 pages. Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

The RAM disk had a critical failure and can no longer be used. T urn the printer off, and then turn the printer on to clear the message.

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

82 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

RAM DISK FILE SYSTEM IS FULL

RAM DISK IS WRITE PROTECTED

TRAY x EMPTY

TRAY x LOAD [TYPE] [SIZE]

Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.)

If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s control panel (page B-13).

The RAM disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue printing

from the next availab le tra y, and the message will continue to display .

Load the requested paper into the specified tray (x). (See the sections on loading paper, starting on page 30.)

Ensure that the trays are correctly adjusted for size. The size displayed on the front of the paper tra y must mat ch the size of paper loaded in the tray. The tray type settings (and size for Tray 1) must be set from the printer’s control panel (page 60).

If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer’s control panel.

Press [Go] to print from the next available tray. Press [-Value+] to scroll through the av ailable types and sizes. Press

[Select] to accept the alternate type or size.

UNSUPPORTED SIZE IN TRAY [YY]

USE [TYPE] [SIZE] INSTEAD?

WAIT FOR PRINTER TO REINITIALIZE

An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.

If the requested paper size or type is not availab le, the printer asks if it should use another paper size or type instead.

Press [-Value+] to scroll through the av ailable types and sizes. Press

[Select] to accept the alternate type or size.

The RAM disk setting has been changed from the printer’s control panel. This change will not take effect until the printer reinitializes.

Chapter 4: Problem Solving 83

Printer Messages (Continued)

Message Explanation or Recommended Action

13.x PAPER JAM [LOCATION]

20 INSUFFICIENT MEMORY

alternates with

PRESS GO TO CONTINUE

21 PAGE TOO COMPLEX

alternates with

PRESS GO TO CONTINUE

Remove jammed paper from the specified location (page 72). Open and close the top cover to clear the message.

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

[Go]

Press then simplify the print job or install additional memory (page C-1).

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

Press To print the job without losing data, from the Configuration Menu in

the printer control panel, set then return page B-12.) Do not leave performance.

If this message appears often, simplify the print job.

to print the transferred data (some data might be lost),

[Go]

to print the transferred data. (Some data might be lost.)

PAGE PROTECT=ON

PAGE PROTECT=AUTO

PAGE PROTECT=ON

. (For more information, see

, print the job, and

; it might degrade

22 EIO x BUFFER OVERFLOW

alternates with

PRESS GO TO CONTINUE

22 PARALLEL I/O BUFFER OVERFLOW

alternates with

PRESS GO TO CONTINUE

Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol may be in use.

[Go]

Press Check the host configuration. If this message persists, contact an

HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Too much data was sent to the parallel port. Check for a loose cab le connection and be sure to use a high-quality

cable (page 9). (Some non-HP parallel cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 specification.)

This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer (page 15).

Press If this message persists, contact an HP-authorized service or support

provider. (See the HPSupport pages at the front of this user’s guide.)

to clear the message. (Data will be lost.)

[Go]

to clear the error message. (Data will be lost.)

84 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

22 SERIAL I/O BUFFER OVERFLOW

alternates with

PRESS GO TO CONTINUE

40 BAD SERIAL TRANSMISSION

alternates with

PRESS GO TO CONTINUE

Too much data was sent to the serial port. Make sure the correct serial pacing option is selected from the I/O

Menu in the printer’s control panel (page B-18). Print a menu map (page 100) and verify that the serial pacing item

(from the I/O Menu in the printer’s control panel) matches the setting on the computer. (For more information on interface settings, see page B-18.)

Press [Go] to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support

provider. (See the HP Support pages at the front of this user’s guide.)

The printer encountered an error while transferring data from the computer.

The error might have occurred for several reasons:

• The computer was powered on or off while the printer was online.

• There was a network problem (if applicable).

• The printer’s baud rate or parity was not the same as the computer’s. (The baud r ate tells the printer how fast information will be transferred from the computer to the printer.) Make sure the printer is set for the same baud rate as the computer. The serial baud rate setting can be accessed from the I/O Menu in the printer’s control panel (page B-18).

Press [Go] to clear the error message and continue printing.

40 EIO x BAD TRANSMISSION

alternates with

PRESS GO TO CONTINUE

41.3 UNEXPECTED PAPER SIZE

The connection has been broken between the printer and the EIO card in the specified slot.

Press [Go] to clear the error message and continue printing.

The paper size you are trying to print is not the same as the settings for the tray.

Make sure that all trays are correctly adjusted for size. The size displayed on the front of the paper tra y must mat ch the size of paper loaded in the tray. (The printer will continue trying to print the job until size settings are correct.)

If you are trying to print from Tray 1, make sure the printer’s control panel setting for paper size is correctly configured (page B-3).

After performing the actions above, press [Go]. The page containing the error will automatically be reprinted. (Or, you might w ant to press

[Cancel Job] to clear the job from the printer’s memory.)

Chapter 4: Problem Solving 85

Printer Messages (Continued)

Message Explanation or Recommended Action

41.x PRINTER ERROR

alternates with

PRESS GO TO CONTINUE

50.x FUSER ERROR

51.x or 52.x PRINTER ERROR

53.xy.zz PRINTER ERROR

A temporary printing error occurred.

[Go]

Press reprinted.

If this message persists, contact an HP-authorized service or support provider. (See the HPSupport pages at the front of this user’s guide.)

An internal error has occurred. T urn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HPSupport pages at the front of this user’s guide.)

A temporary printing error occurred. Press

reprinted. If this message persists, contact an HP-authorized service or support

provider. (See the HPSupport pages at the front of this user’s guide.)

There is a problem with the printer’s memory. The DIMM that caused the error will not be used. Values of

x = DIMM type 0 = ROM

. The page containing the error will automatically be

[Go]

. The page containing the error will automatically be

x, y

, and zz are as follows:

1 = RAM

y = Device location 0 = Internal memory (ROM or RAM)

1 to 3 = DIMM slots 1, 2, or 3 zz = Error number You might need to replace the specified DIMM.

T u rn the printer off, and then replace the DIMM that caused the error . If this message persists, contact an HP-authorized service or support

provider. (See the HPSupport pages at the front of this user’s guide.)

55 PRINTER ERROR

alternates with

PRESS GO TO CONTINUE

A temporary printing error occurred.

[Go]

Press reprinted.

If this message persists, contact an HP-authorized service or support provider. (See the HPSupport pages at the front of this user’s guide.)

. The page containing the error will automatically be

86 Chapter 4: Problem Solving

Printer Messages (Continued)

Message Explanation or Recommended Action

56.x, 57.x,

58.x, or 59.x PRINTER ERROR

62.x PRINTER ERROR

64.x PRINTER ERROR

66.xy.zz INPUT DEVICE FAILURE

alternates with

CHECK CABLES AND CYCLE POWER

A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider. (See the HP Support pages at the front of this user’s guide.)

There is a problem with the printer’s memory. The x value refers to the location of the problem:

0 = Internal memory 1 to 3 = DIMM slots 1, 2, or 3

You might need to replace the specified DIMM. If this message persists, contact an HP-authorized service or support

provider. (See the HP Support pages at the front of this user’s guide.)

A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider. (See the HP Support pages at the front of this user’s guide.)

An error occurred in an external paper handling device. Press [Go] to clear the message. If the message will not clear, turn

the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider. (See the HP Support pages at the front of this user’s guide.)

68 NVRAM ERROR CHECK SETTINGS

68 NVRAM FULL CHECK SETTINGS

An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.

Print a configuration page and check the printer settings to determine which values have changed (page 101).

Hold down [Cancel Job] while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults.

Print a configuration page and check the printer settings to determine which values have changed (page 101).

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving 87

Printer Messages (Continued)

Message Explanation or Recommended Action

69.x PRINTER ERROR

79.xxxx PRINTER ERROR

A temporary printing error occurred. Tur n the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support

provider. (See the HPSupport pages at the front of this user’s guide.)

The printer detected an error. The numbers ( specific type of error.

T urn the printer off, and then turn the printer on. T ry printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)

If the message persists with different software applications and print jobs, record the numbers that appear ( HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

xxxx

) and contact an

) indicate the

88 Chapter 4: Problem Solving

Correcting Output Quality Problems

Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem.

Note

Light Print or

The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.)

Fade

Toner Specks (front or back)

Dropouts

Lines

Gray

Background

Misformed Characters

Figure 23 Examples of Output Quality Problems

Toner Smear

Page Skew

Loose Toner

Curl or Wave

Repeating

Defects

Wrinkles or

Creases

Chapter 4: Problem Solving 89

Light Print or Fade

Lines

Dropouts

Toner Specks

Gray Background

Loose Toner

Toner Smear

Defects

Repeating

Misformed

Characters

Page Skew

Wrinkles or

Curl or Wave

✓✓✓✓✓ ✓

Troubleshooting Steps

(Follow the steps in the

Creases

order they are listed.)

1. Print a few more pages to see if the problem will correct itself.

✓✓✓✓✓

✓✓

✓✓✓✓

✓✓

✓

✓✓1✓

✓1✓✓✓

✓✓ ✓✓ ✓✓✓

✓✓

✓✓ ✓

✓✓✓

✓✓

2. Clean the inside of the printer (page 67)

3. Make sure EconoMode is off in the

4. Turn over the stack of paper in the tray.

5. Check the paper (or other print media)

6. Check the printer’s environment

7. Make sure paper is loaded correctly and

8. Print to a different output bin (page 26).

9. Adjust the toner density setting

10.From the Configuration Menu in the

11.Change the fuser mode setting to High

or use the printer’s cleaning page (page 69).

software and in the control panel (page B-6).

Also try rotating the paper 180°.

type and quality (pages A-2 through A-13).

(page A-17).

that the guides fit properly against the paper stack. (See the sections on loading paper, starting on page 30.)

(page B-6).

printer’s control panel, turn the paper reforming setting on (page B-14).

(page B-4) or choose rough paper type from the printer driver (page 60).

✓✓

✓✓✓✓✓ ✓✓

✓✓

✓✓✓ ✓✓✓ ✓ ✓ ✓ ✓✓✓

1.Paper might be too smooth.

12.Change the fuser mode setting to Low (page B-4).

13.Redistribute the toner in the toner cartridge (page 65).

14.Install a new HP toner cartridge. (See instructions with the toner cartridge.)

15.To alternate small and standard paper, from the Configuration Menu set

SMALL PAPER SPEED=SLOW

16.After trying all the steps suggested above, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

90 Chapter 4: Problem Solving

HP (Hewlett-Packard) 5000, 5000 GN, 5000 N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Printer Basics

Overview

Printer Features and Benefits

Wide Format Printing

High Print Quality

High Performance

Connectivity/Ease of Use

Expandability

Paper Handling Options

Best Value

Printer Information

Configurations

HP LaserJet 5000 printer

HP LaserJet 5000 N printer

HP LaserJet 5000 GN printer

Printer Parts and Locations

Accessories and Supplies

Suggested Accessories

Ordering Information

Control Panel Layout

Control P anel Lights

Control Panel Keys

Control P anel Menus

To change a control panel setting:

To print a control panel menu map:

Printer Software

Printer Drivers

Drivers Included with the Printer

Additional Drivers

Software for Windows

Access the Windows Printer Driver

Choose the Right Printer Driver for Your Needs

Printer Driver Help

HP ToolBox

HP FontSmart

HP JetSend Communications Technology

Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

HP LaserJet Utility

Software for Networks

HP JetAdmin

HP Web JetAdmin

Printing Tasks

Overview

Selecting the Output Bin

Guidelines

Printing to the Top Output Bin

Printing to the Rear Output Bin

Adjust the Paper Stop

Loading Tray 1

Loading Tray 2/Optional 250-Sheet Tray

Loading the 500-Sheet Tray (Optional)

Guidelines for Printing Both Sides of Paper

Separating the Printer from the Duplexer

Layout Options for Printing Both Sides of Paper

Printing Special Paper

Paper Orientation

Printing Envelopes

Loading Envelopes in Tray 1

Printing Labels

Printing Transparencies

Printing Rotated Paper

Printing Full-Bleed Images

Loading Custom-Size Paper in the 500-Sheet Tray

Guidelines for Printing Custom-Size Paper

Setting Custom Paper Sizes

Printing Vellum

Advanced Printing Tasks

Using Features in the Printer Driver

Saving Printer Setup Information

Printing with a Watermark

Printing the First Page on Different Paper

Printing Multiple Pages on One Sheet of Paper

Customizing Tray 1 Operation

TRAY 1 MODE=FIRST

TRAY 1 MODE=CASSETTE