HP 4QY35EA User Manual

User Guide

© Copyright 2018 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: June 2018

Document Part Number: L21783-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Processor conguration setting (select products only)

IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

v

vi Processor conguration setting (select products only)

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Components .................................................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 6

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Speakers and ngerprint reader ....................................................................................................... 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Hot keys (select products only) ......................................................................................................... 15

Bottom ................................................................................................................................................................. 16

Labels ................................................................................................................................................................... 17

Inserting a SIM card (select products only) ......................................................................................................... 19

3 Network connections ................................................................................................................................... 20

Connecting to a wireless network ....................................................................................................................... 20

Using the wireless controls ............................................................................................................... 20

Wireless button ............................................................................................................... 20

Operating system controls ............................................................................................. 20

Connecting to a WLAN ....................................................................................................................... 21

Using HP Mobile Broadband (select products only) .......................................................................... 21

Using GPS (select products only) ...................................................................................................... 22

Using Bluetooth wireless devices (select products only) ................................................................. 22

Connecting Bluetooth devices ........................................................................................ 22

Using NFC to share information (select products only) .................................................................... 22

Sharing ............................................................................................................................ 23

Connecting to a wired network ............................................................................................................................ 23

Connecting to a local area network (LAN) (select products only) .................................................... 23

Using HP LAN-Wireless Protection (select products only) ................................................................ 24

Turning on and customizing HP LAN-Wireless Protection ............................................. 24

vii

Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 25

Customizing MAC Address Pass Through .......................................................................................... 25

4 Navigating the screen .................................................................................................................................. 26

Using TouchPad and touch screen gestures ........................................................................................................ 26

Tap ..................................................................................................................................................... 26

Two-nger pinch zoom ..................................................................................................................... 27

Two-nger slide (TouchPad only) ..................................................................................................... 27

Two-nger tap (TouchPad only) ........................................................................................................ 27

Four-nger tap (TouchPad only) ....................................................................................................... 28

Three-nger swipe (TouchPad only) ................................................................................................. 28

One-nger slide (touch screen only) ................................................................................................. 28

Using an optional keyboard or mouse ................................................................................................................. 29

Using an on-screen keyboard (select products only) .......................................................................................... 29

5 Entertainment features ............................................................................................................................... 30

Using a camera (select products only) ................................................................................................................ 30

Using audio .......................................................................................................................................................... 30

Connecting speakers ......................................................................................................................... 30

Connecting headphones .................................................................................................................... 30

Connecting headsets ......................................................................................................................... 31

Using sound settings ......................................................................................................................... 31

Using video .......................................................................................................................................................... 31

Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 31

Connecting video devices using an HDMI cable (select products only) ............................................ 32

Setting up HDMI audio .................................................................................................... 33

Discovering and connecting wired displays using MultiStream Transport ...................................... 33

Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 34

Connect displays to computers with Intel graphics (with an optional hub) ................... 34

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 34

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 35

Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 35

Using data transfer .............................................................................................................................................. 35

Connecting devices to a USB Type-C port (select products only) ..................................................... 36

6 Managing power .......................................................................................................................................... 37

Using Sleep and Hibernation ............................................................................................................................... 37

Initiating and exiting Sleep ............................................................................................................... 37

Initiating and exiting Hibernation (select products only) ................................................................. 38

Shutting down (turning o) the computer .......................................................................................................... 38

viii

Using the Power icon and Power Options ............................................................................................................ 39

Running on battery power ................................................................................................................................... 39

Using HP Fast Charge (select products only) .................................................................................... 39

Displaying battery charge ................................................................................................................. 39

Finding battery information in HP Support Assistant (select products only) .................................. 40

Conserving battery power ................................................................................................................. 40

Identifying low battery levels ........................................................................................................... 40

Resolving a low battery level ............................................................................................................ 41

Resolving a low battery level when external power is available ................................... 41

Resolving a low battery level when no power source is available ................................. 41

Resolving a low battery level when the computer cannot exit Hibernation .................. 41

Factory-sealed battery ...................................................................................................................... 41

Running on external power ................................................................................................................................. 41

7 Security ...................................................................................................................................................... 43

Protecting the computer ..................................................................................................................................... 43

Using passwords .................................................................................................................................................. 43

Setting passwords in Windows ......................................................................................................... 44

Setting passwords in Computer Setup ............................................................................................. 45

Managing a BIOS administrator password ........................................................................................ 45

Entering a BIOS administrator password ....................................................................... 47

Using DriveLock Security Options ..................................................................................................... 47

Selecting Automatic DriveLock (select products only) ................................................... 47

Enabling Automatic DriveLock ..................................................................... 47

Disabling Automatic DriveLock .................................................................... 48

Entering an Automatic DriveLock password ................................................ 48

Selecting manual DriveLock ........................................................................................... 48

Setting a DriveLock master password ......................................................... 49

Enabling DriveLock and setting a DriveLock user password ......................................... 49

Disabling DriveLock ........................................................................................................ 50

Entering a DriveLock password ...................................................................................... 50

Changing a DriveLock password ..................................................................................... 50

Using Windows Hello (select products only) ....................................................................................................... 51

Using antivirus software ...................................................................................................................................... 51

Using rewall software ........................................................................................................................................ 51

Installing software updates ................................................................................................................................. 52

Using HP Client Security (select products only) .................................................................................................. 52

Using HP Managed Services (select products only) ............................................................................................ 52

Using an optional security cable (select products only) ..................................................................................... 52

Using a ngerprint reader (select products only) ............................................................................................... 53

Locating the ngerprint reader ......................................................................................................... 53

ix

8 Maintenance ............................................................................................................................................... 54

Improving performance ....................................................................................................................................... 54

Using Disk Defragmenter .................................................................................................................. 54

Using Disk Cleanup ............................................................................................................................ 54

Using HP 3D DriveGuard (select products only) ................................................................................ 55

Identifying HP 3D DriveGuard status .............................................................................. 55

Updating programs and drivers .......................................................................................................................... 55

Cleaning your computer ...................................................................................................................................... 55

Cleaning procedures .......................................................................................................................... 56

Cleaning the display ........................................................................................................ 56

Cleaning the sides or cover ............................................................................................. 56

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 56

Traveling with or shipping your computer .......................................................................................................... 56

9 Backing up, restoring, and recovering ........................................................................................................... 58

Using Windows tools ........................................................................................................................................... 58

Creating HP Recovery media (select products only) ........................................................................................... 58

Using HP Recovery Manager to create recovery media .................................................................... 59

Before you begin ............................................................................................................. 59

Creating the recovery media ........................................................................................... 59

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 60

Restoring and recovery ........................................................................................................................................ 60

Restoring, resetting, and refreshing using Windows tools .............................................................. 60

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 60

Recovering using HP Recovery Manager ........................................................................................... 60

Recovering using the HP Recovery partition (select products only) ................................................ 61

Recovering using HP Recovery media ............................................................................................... 61

Changing the computer boot order ................................................................................................... 62

Removing the HP Recovery partition (select products only) ............................................................ 62

10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 63

Using Computer Setup ......................................................................................................................................... 63

Starting Computer Setup .................................................................................................................. 63

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 63

Navigating and selecting in Computer Setup ................................................................................... 63

Restoring factory settings in Computer Setup ................................................................................. 64

Updating the BIOS ............................................................................................................................. 64

Determining the BIOS version ......................................................................................... 64

Downloading a BIOS update ........................................................................................... 65

Changing the boot order using the f9 prompt .................................................................................. 66

x

TPM BIOS settings (select products only) ........................................................................................................... 66

Using HP Sure Start (select products only) ......................................................................................................... 66

11 Using HP PC Hardware Diagnostics .............................................................................................................. 67

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68

Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)

Installing HP PC Hardware Diagnostics Windows ............................................................................. 68

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 69

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 70

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70

..................................................................................................... 68

12 Specications ............................................................................................................................................ 72

Input power .......................................................................................................................................................... 72

Operating environment ....................................................................................................................................... 73

13 Electrostatic Discharge .............................................................................................................................. 74

14 Accessibility .............................................................................................................................................. 75

Accessibility ......................................................................................................................................................... 75

Finding the technology tools you need ............................................................................................ 75

Our commitment ............................................................................................................................... 75

International Association of Accessibility Professionals (IAAP) ....................................................... 76

Finding the best assistive technology .............................................................................................. 76

Assessing your needs ..................................................................................................... 76

Accessibility for HP PC and tablet products ................................................................... 76

Standards and legislation .................................................................................................................................... 77

Standards .......................................................................................................................................... 77

Mandate 376 – EN 301 549 ............................................................................................ 77

Web Content Accessibility Guidelines (WCAG) ................................................................ 77

xi

Legislation and regulations .............................................................................................................. 78

United States ................................................................................................................... 78

21st Century Communications and Video Accessibility Act (CVAA) ............................... 78

Canada ............................................................................................................................. 78

Europe ............................................................................................................................. 79

United Kingdom .............................................................................................................. 79

Australia .......................................................................................................................... 79

Worldwide ....................................................................................................................... 79

Useful accessibility resources and links .............................................................................................................. 79

Organizations .................................................................................................................................... 80

Educational institutions .................................................................................................................... 80

Other disability resources ................................................................................................................. 80

HP links .............................................................................................................................................. 80

Contacting support .............................................................................................................................................. 80

Index ............................................................................................................................................................. 82

xii

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:

●

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press

the Windows key on your keyboard. Pressing the Windows key again will return you to the

previous screen.

● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.

For more information, see Network connections on page 20.

● Update your antivirus software—Protect your computer from damage caused by viruses. The software

is preinstalled on the computer. For more information, see Using antivirus software on page 51.

● Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 26 for additional information.

● Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

● Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,

and recovering on page 58.

1

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions ● Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support.

Safety & Comfort Guide

To access this guide:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

‒ or –

▲ Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

Regulatory, Safety and Environmental Notices

To access this document:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

● Online chat with an HP technician

● Support telephone numbers

● Replacement parts videos (select products only)

● Maintenance and service guides

● HP service center locations

● Proper workstation setup

● Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

● Electrical and mechanical safety information

● Important regulatory notices, including information about proper

battery disposal, if needed.

Limited Warranty*

To access this document:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

‒ or –

▲ Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you

2 Chapter 1 Welcome

● Specic warranty information about this computer

Resource Contents

can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.

Finding information 3

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Locating hardware

To nd out what hardware is installed on your computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To nd out what software is installed on your computer:

▲ Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

4 Chapter 2 Components

Right

Component Description

(1) Volume button Controls speaker volume on the computer.

(2) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● O: The battery is not charging.

(3) USB Type-C power connector and Thunderbolt

ports with HP Sleep and Charge (2)

(4) Security cable slot Attaches an optional security cable to the computer.

(5) HDMI port Connects an optional video or audio device, such as a high-

Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

– and –

Connect a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.

Right 5

Left

Component Description

(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(2) Audio-out (headphone)/Audio-in (microphone)

combo jack

(3) Power button ● When the computer is o, press the button to turn on the

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

6 Chapter 2 Components

▲ Right-click the Power meter icon and then select

Power Options.

Component Description

(4) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display
and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(5) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.

Left 7

Display

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(3) Camera light(s) On: One or more cameras are in use.

(4) Internal microphones Record sound.

(5) Camera(s) Allow(s) you to video chat, record video, and record still images. To

use your camera, see Using a camera (select products only)

on page 30. Some cameras also allow a facial recognition logon to

Windows, instead of a password logon. For more information, see

Using Windows Hello (select products only) on page 51.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

8 Chapter 2 Components

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

(2) Left TouchPad button Functions like the left button on an external mouse.

items on the screen.

(3) Near Field Communications (NFC) tapping area

and antenna* (select products only)

(4) Right TouchPad button Functions like the right button on an external mouse.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

Allows you to wirelessly share information when you tap it with
an NFC-enabled device.

Keyboard area 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(3) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(4) Num lk light On: Num lock is on.

(5) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(6) Sharing or presenting light On: Sharing is on.

(7) Call answer light On: Call answer is on.

(8) Call end light On: Call end is on.

10 Chapter 2 Components

Speakers and ngerprint reader

Component Description

(1) Speakers Produce sound.

(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

logon.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called
hot keys.

See Hot keys (select products only) on page 15.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 13.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

(6) num lk key Turns the embedded numeric keypad on and o.

12 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲ To use an action key, press and hold the key.

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.

NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Mutes or restores speaker sound.

Keyboard area 13

Icon Description

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

Turns the TouchPad and TouchPad light on and o.

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.

Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Provides quick access to your Skype for Business calendar.

NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice

365® servers.

Turns the screen sharing function on or o.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

● Answers a call.

● Starts a call during a 1-on-1 chat.

● Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

● Ends a call.

● Declines incoming calls.

● Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

14 Chapter 2 Components

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲ Press the fn key, and then press one of the keys listed in the following table.

Key Description

E Turns on the insert function.

W Pauses the operation.

Keyboard area 15

Bottom

Component Description

(1) Vents Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(2) Speakers Produce sound.

16 Chapter 2 Components

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name

(2) Product ID

Labels 17

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 Components

Inserting a SIM card (select products only)

CAUTION: Inserting a SIM card of the wrong size could damage the SIM card or cause the SIM card to become

stuck in the slot. The use of SIM card adapters is not recommended. To prevent damage to the SIM card or the
connectors, use minimal force when inserting or removing a SIM card.

NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for

your computer:

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2. Select Product Information.

3. Refer to the listed options to determine which card to purchase.

To insert a SIM card, follow these steps:

1. Turn o the computer by using the Shut down command.

2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.

NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

Inserting a SIM card (select products only) 19

3 Network connections

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.

● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that

gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

● Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless

button)

● Operating system controls

Wireless button

The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

‒ or –

20 Chapter 3 Network connections

▲ On the taskbar, select the network status icon, and then select Network & Internet Settings.

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. On the taskbar, right-click the network status icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to:

1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
Settings.

‒ or –

On the taskbar, select the network status icon, and then select Network & Internet Settings.

2. Under the Network & Internet Status section, select Network and Sharing Center.

3. Select Set up a new connection or network.

A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar, to verify the
name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.

‒ or –

1. On the taskbar, select the network status icon.

2. Select Network & Internet Settings.

3. Under the Network & Internet section, select Cellular, and then select Advanced Options.

Connecting to a wireless network 21

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Windows privacy setting.

1. Type location in the taskbar search box, and then select Location privacy settings.

2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

● Audio devices (headset, speakers)

● Mouse

● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

2. Turn on Bluetooth, if it is not already turned on.

3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the

on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices may have additional requirements; refer to the documentation provided with the device.

Using NFC to share information (select products only)

Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.

22 Chapter 3 Network connections

NOTE: To locate the tapping area on your computer, see Components on page 4.

Sharing

1. Conrm that the NFC function is enabled.

a. Type wireless in the taskbar search box, and then select Turn wireless devices on or o.

b. Conrm that the selection for NFC is On.

2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.

NOTE: To nd the location of the antenna on the other NFC device, refer to your device instructions.

3. Follow any on-screen instructions to continue.

Connecting to a wired network

Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN) (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.

NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your

wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN­Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 24.

If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or

expansion product.

Connecting to a wired network 23

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Using HP LAN-Wireless Protection (select products only)

In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned o when the computer is connected directly to a LAN.

Turning on and customizing HP LAN-Wireless Protection

1. Connect a network cable to the network jack on the computer, or on an optional docking device or

expansion product.

2. Start Computer Setup (BIOS).

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

3. Select Advanced, and then select Built-in Device Options.

4. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn o WLAN

and/or WWAN connections when connected to a LAN network.

5. To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

‒ or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

24 Chapter 3 Network connections

Using HP MAC Address Pass Through to identify your computer on a network (select products only)

MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identication even when your computer is connected
through an Ethernet adapter. This address is enabled by default.

Customizing MAC Address Pass Through

1. Start Computer Setup (BIOS).

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select MAC Address Pass Through.

3. In the box to the right of Host Based MAC Address, select either System to enable MAC address Pass

Through or Custom to customize the address.

4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then

press enter to save the address.

5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the

system MAC address, select Reuse Embedded LAN Address.

‒ or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Using HP MAC Address Pass Through to identify your computer on a network (select products only) 25

4 Navigating the screen

You can navigate the computer screen in one or more of the following ways:

● Use touch gestures directly on the computer screen

● Use touch gestures on the TouchPad

● Use an optional mouse or keyboard (purchased separately)

● Use an on-screen keyboard

● Use a pointing stick

Using TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select

select Mouse.

Control Panel, and then select Hardware and Sound. Under Devices and Printers,

Tap

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

Use the tap/double-tap gesture to select or open an item on the screen.

● Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select

the item. Double-tap an item to open it.

26 Chapter 4 Navigating the screen

Two-nger pinch zoom

Use the two-nger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your

ngers together.

● Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your

ngers apart.

Two-nger

slide (TouchPad only)

Use the two-nger slide to move up, down, or sideways on a page or image.

● Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-nger tap (TouchPad only)

Use the two-nger tap to open the menu for an object on the screen.

NOTE: The two-nger tap performs the same function as right-clicking with the mouse.

● Tap two ngers on the TouchPad zone to open the options menu for the selected object.

Using TouchPad and touch screen gestures 27

Four-nger tap (TouchPad only)

Use the four-nger tap to open the action center.

● Tap four ngers on the Touchpad to open the action center and view current settings and notications.

Three-nger swipe (TouchPad only)

Use the three-nger swipe to view open windows and to switch between open windows and the desktop.

● Swipe 3 ngers away from you to see all open windows.

● Swipe 3 ngers toward you to show the desktop.

● Swipe 3 ngers left or right to switch between open windows.

One-nger slide (touch screen only)

Use the one-nger slide to pan or scroll through lists and pages, or to move an object.

● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.

● To move an object, press and hold your nger on an object, and then drag your nger to move the object.

28 Chapter 4 Navigating the screen

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.

Using an on-screen keyboard (select products only)

1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the

taskbar.

2. Begin typing.

NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

Using an optional keyboard or mouse 29

5 Entertainment features

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the
audio, video and camera features on your computer.

Using a camera (select products only)

Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.

▲ To access the camera, type camera in the taskbar search box, and then select Camera from the list of

applications.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 33. Before connecting
speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

30 Chapter 5 Entertainment features

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio­out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select

Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel specic to your audio system.

Sound.

Use the audio control panel to view and control audio settings.

▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select the audio control panel specic to your system.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information on using your video features, refer to HP Support Assistant.

Connecting a Thunderbolt device using a USB Type-C cable (select products only)

NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,

purchased separately.

To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:

1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

Using video 31

2. Connect the other end of the cable to the external Thunderbolt device.

3. Press f1 to alternate the computer screen image between 4 display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external device.

● Extend: View the screen image extended across both the computer and the external device.

● Second screen only: View the screen image on the external device only.

Each time you press f1 the display state changes.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.

Connecting video devices using an HDMI cable (select products only)

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the following instructions:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

32 Chapter 5 Entertainment features

2. Connect the other end of the cable to the high-denition TV or monitor.

3. Press f1 to alternate the computer screen image between 4 display states:

● PC screen only: View the screen image on the computer only.

● Duplicate: View the screen image simultaneously on both the computer and the external device.

● Extend: View the screen image extended across both the computer and the external device.

● Second screen only: View the screen image on the external device only.

Each time you press f1, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio

HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then click

Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an
external docking station. You can connect in several ways, depending on the type of graphics controller

Using video 33

installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to
nd out what hardware is installed on your computer.

▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list

displays all the devices installed on your computer.

Connect displays to computers with AMD or Nvidia graphics (with an optional hub)

NOTE: With an AMD graphics controller and optional hub, you can connect up to 6 external display devices.

NOTE: With an Nvidia graphics controller and optional hub, you can connect up to 4 external display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. To see all of your connected display devices, type device manager in the taskbar search box, and

then select the Device Manager app. If you don't see all of your connected displays, be sure that each is
connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following

congurations:

● Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to

an optional docking station

● One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to

an optional docking station

34 Chapter 5 Entertainment features

To set up multiple display devices, follow these steps:

1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the

docking station.

2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,
select the appropriate resolution, and then select Keep changes.

Discovering and connecting to Miracast-compatible wireless displays (select products only)

NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.

To open Miracast:

▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display

, and then follow the on-screen instructions.

Discovering and connecting to Intel WiDi certied displays (select Intel products
only)

Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling.

To connect to Intel WiDi certied displays:

▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

To open Intel WiDi:

▲ Type Intel WiDi in the taskbar search box, and then click Intel WiDi.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information on using your USB Type-C features, refer to HP Support Assistant.

Using data transfer 35

Connecting devices to a USB Type-C port (select products only)

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased

separately.

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2. Connect the other end of the cable to the external device.

36 Chapter 5 Entertainment features

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.

Some power management features described in this chapter may not be available on your computer.

Using Sleep and Hibernation

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.

Windows has two power-saving states, Sleep and Hibernation.

● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 37.

● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the

computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 38.

Initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

● Close the display (select products only).

● Select the Start button, select the Power icon, and then select Sleep.

● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.

● Briey press the power button (select products only).

You can exit Sleep in any of the following ways:

● Briey press the power button.

● If the computer is closed, raise the display (select products only).

● Press a key on the keyboard (select products only).

● Tap the TouchPad (select products only).

When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password

before your work returns to the screen.

Using Sleep and Hibernation 37

Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.

1. Right-click the Power icon , and then select Power Options.

2. In the left pane, select Choose what the power buttons do (wording may vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any of

the following ways:

● Power button—Under Power and sleep buttons and lid settings (wording may vary by product),
select When I press the power button, and then select Hibernate.

● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
may vary by product), select When I press the sleep button, and then select Hibernate.

● Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
product), select When I close the lid, and then select Hibernate.

● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.

The Power menu can be accessed by selecting the Start button.

4. Select Save changes.

▲ To initiate Hibernation, use the method that you enabled in step 3.

▲ To exit Hibernation, briey press the power button.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows

password before your work returns to the screen.

Shutting down (turning o) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended
period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 10 seconds.

38 Chapter 6 Managing power

Using the Power icon and Power Options

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

.

● To use Power Options, right–click the Power icon , and then select Power Options.

Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.

Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.

NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve

battery charge. Select computer products can switch between graphic modes to conserve battery charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one or more of the following ways:

● When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full

capacity in no more than 30 to 45 minutes, depending on your computer model.

● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full

capacity in no more than 90 minutes.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.

Displaying battery charge

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Using the Power icon and Power Options 39

Finding battery information in HP Support Assistant (select products only)

To access battery information:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check

indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

● HP Battery Check

● Information about battery types, specications, life cycles, and capacity

Conserving battery power

To conserve battery power and maximize battery life:

● Lower the brightness of the display.

● Select the Power saver setting in Power Options.

● Turn o wireless devices when you are not using them.

● Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

● Stop, disable, or remove any external media cards that you are not using.

● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:

● The battery light (select products only) indicates a low or critical battery level.

– or –

● The Power icon shows a low or critical battery notication.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options

on page 39.

The computer takes the following actions for a critical battery level:

● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in

the Sleep state and then shuts down and loses any unsaved information.

● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

40 Chapter 6 Managing power

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

● AC adapter

● Optional docking device or expansion product

● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check

indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, refer to the Setup Instructions poster provided in the
computer box.

The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

● When charging or calibrating a battery

● When installing or updating system software

● When updating the system BIOS

● When writing information to a disc (select products only)

Running on external power 41

● When running Disk Defragmenter on computers with internal hard drives

● When performing a backup or recovery

When you connect the computer to external power:

● The battery begins to charge.

● The screen brightness increases.

● The Power icon changes appearance.

When you disconnect external power:

● The computer switches to battery power.

● The screen brightness automatically decreases to conserve battery charge.

● The Power icon changes appearance.

42 Chapter 6 Managing power

7 Security

Protecting the computer

Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete condential les, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service

available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Computer risk Security feature

Unauthorized use of the computer ● HP Client Security software, in combination with a password,

smart card, contactless card, registered ngerprints, or
other authentication credential

● BIOS power-on password

Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data Windows BitLocker

Unauthorized removal of the computer Security cable slot (used with an optional security cable on select

*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.

NOTE: On tablets without keyboards, you can use the touch screen.

Using passwords

A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.

Boot options feature in Computer Setup*

products only)

Protecting the computer 43

● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by

the system BIOS.

● Windows passwords are set only in the Windows operating system.

● If you forget both the DriveLock user password and the DriveLock master password set in Computer

Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.

You can use the same password for a Computer Setup feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

● When creating passwords, follow requirements set by the program.

● Do not use the same password for multiple applications or websites, and do not reuse your Windows

password for any other application or website.

● Use the Password Manager feature of HP Client Security to store your user names and passwords for

your websites and applications. You can securely read them in the future if they cannot be remembered.

● Do not store passwords in a le on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

NOTE: Setting the Windows administrator password does not

set the BIOS administrator password.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search
box, and then select the HP Support Assistant app.

44 Chapter 7 Security

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

Power-on password ● Must be entered each time you turn on or restart the

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it
until those features have been disabled.

computer.

● If you forget your power-on password, you cannot turn on or

restart the computer.

DriveLock, and is set under DriveLock Passwords during the
enable process. This password is also used to remove DriveLock
protection.

DriveLock, and is set under DriveLock Passwords during the
enable process.

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Start Computer Setup.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password

(select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to conrm.

5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Changing a BIOS administrator password

1. Start Computer Setup.

Using passwords 45

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products

only), and then press enter.

4. When prompted, type your current password.

5. When prompted, type your new password.

6. When prompted, type your new password again to conrm.

7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Deleting a BIOS administrator password

1. Start Computer Setup.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

● Tablets without keyboards:

▲ Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products

only), and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the eld empty, and then press enter.

6. When prompted to type your new password again, leave the eld empty, and then press enter.

7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

46 Chapter 7 Security

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.

Using DriveLock Security Options

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the
appropriate password must be entered to access the drive. The drive must be inserted into the computer or an
advanced port replicator in order for it to be unlocked.

DriveLock Security Options oers the following features:

● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 47.

● Set DriveLock Master Password—See Selecting manual DriveLock on page 48.

● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 49.

Selecting Automatic DriveLock (select products only)

A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password
automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.

Enabling Automatic DriveLock

To enable Automatic DriveLock, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.

4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.

5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Using passwords 47

Disabling Automatic DriveLock

To disable Automatic DriveLock, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.

4. Select an internal hard drive, and then press enter.

5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.

6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen

instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Entering an Automatic DriveLock password

While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another
computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.

If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original
computer (using the same kind of keys you used to set the password), and then press enter to unlock the
drive.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Selecting manual DriveLock

CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

48 Chapter 7 Security

To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock
protection:

● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering

either the DriveLock user password or the master password.

● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.

The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.

● The DriveLock user password and the DriveLock master password can be identical.

Setting a DriveLock master password

To set a DriveLock master password, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,

and then press enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password, and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock master password.

NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer

Setup. For more information, see Enabling DriveLock and setting a DriveLock user password

on page 49.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Enabling DriveLock and setting a DriveLock user password

To enable DriveLock, and set a DriveLock user password, follow these steps:

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

Using passwords 49

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press

enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Enable DriveLock and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Disabling DriveLock

1. Start Computer Setup.

● Computers or tablets with keyboards:

1. Turn o the computer.

2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

● Tablets without keyboards:

is displayed, and then tap f10 to enter Computer Setup.

1. Turn o the tablet.

2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press

enter.

3. Select the hard drive you want to manage, and then press enter.

4. Select Disable DriveLock, and then press enter.

5. Follow the on-screen instructions to disable DriveLock.

6. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).

At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn o the computer.

2. Press the power button.

50 Chapter 7 Security

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that

you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen

instructions to enter passwords.

NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password

was provided at the DriveLock Password prompt in step 3.

7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen

instructions.

Using Windows Hello (select products only)

On products equipped with a ngerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your nger or looking at the camera.

To set up Windows Hello, follow these steps:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and

then enroll your ngerprint or facial ID.

NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special

characters are allowed.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.

There are two types of rewalls to consider:

● Host-based rewalls—Software that protects only the computer it is installed on.

● Network-based rewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

Using Windows Hello (select products only) 51

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.

NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le

sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently
resolve the problem, recongure the rewall.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.

IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.

To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & Security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data. For more information,
see the HP Client Security software Help.

Using HP Managed Services (select products only)

HP Managed Services is a cloud-based IT solution that enables businesses to eectively manage and secure
their company assets. HP Managed Services helps protect devices against malware and other attacks,
monitors device health, and helps reduce time spent solving device and security issues. You can quickly
download and install the software, which is highly cost eective relative to traditional in-house solutions. For
more information, go to https://www.hptouchpointmanager.com/.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.

52 Chapter 7 Security

Using a ngerprint reader (select products only)

Integrated ngerprint readers are available on select products. In order to use the ngerprint reader, you
must enroll your ngerprints in HP Client Security's Credential Manager. Refer to the HP Client Security
software Help.

After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and ll in your user names and passwords in supported websites and applications.

Locating the ngerprint reader

The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

● Near the bottom of the TouchPad

● On the right side of the keyboard

● On the upper-right side of the display

● On the left side of the display

● On the back of the display

Depending on your product, the reader may be oriented horizontally or vertically.

Using a ngerprint reader (select products only) 53

8 Maintenance

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

54 Chapter 8 Maintenance

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:

● You drop the computer.

● You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notications when updates become available.

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My notebook, select the Updates tab, and then select Check for updates and messages.

3. Follow the on-screen instructions.

Cleaning your computer

Use the following products to safely clean your computer:

● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable

wipes, which come in a variety of brands)

● Alcohol-free glass-cleaning uid

● Solution of water and mild soap

● Dry microber cleaning cloth or a chamois (static-free cloth without oil)

● Static-free cloth wipes

Updating programs and drivers 55

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is on.

1. Turn o the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

● To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one

of the cleaning solutions listed previously or use an acceptable disposable wipe.

● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of

compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

● Prepare the computer for traveling or shipping:

– Back up your information to an external drive.

– Remove all discs and all external media cards, such as memory cards.

56 Chapter 8 Maintenance

– Turn o and then disconnect all external devices.

– Shut down the computer.

● Take along a backup of your information. Keep the backup separate from the computer.

● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when

you are allowed to use your computer. In-ight computer use is at the discretion of the airline.

● If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard

aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.

If you are traveling internationally, follow these suggestions:

●

– Check the computer-related customs regulations for each country or region on your itinerary.

– Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

Traveling with or shipping your computer 57

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 58).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 58).

● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud

Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 58).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 58).

● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space

(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 62.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

58 Chapter 9 Backing up, restoring, and recovering

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 60.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a

safe place.

● HP Recovery Manager examines the computer and determines the required media storage capacity.

● To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality

blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with
HP Recovery Manager software.

– If your computer does not include an integrated optical drive with DVD writer capability, you can

use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

– To create a recovery ash drive, use a high-quality blank USB ash drive.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take an hour or more. Do not interrupt this process.

● If necessary, you can exit the program before you have nished creating all of the recovery media. HP

Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 60.

Creating HP Recovery media (select products only) 59

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 58.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

● Resolving problems with preinstalled applications or drivers—To correct a problem with a

preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

● Using System Recovery—To recover the Windows partition to original factory content, select the

System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 60. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 58.

● Using Factory Reset (select products only)—Restores the computer to its original factory state by

deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 58.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 58.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 58.

60 Chapter 9 Backing up, restoring, and recovering

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

● HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.

● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP

Recovery Manager. See

● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 58.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 62.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲ Insert the HP Recovery media, and then restart the computer.

Restoring and recovery 61

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 62.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 58.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

62 Chapter 9 Backing up, restoring, and recovering

10 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.

1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device

Options menu.

2. Clear the check box for Fast Boot.

3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

Using Computer Setup 63

To exit Computer Setup menus, choose one of the following methods:

● To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

● To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 65.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

Using Computer Setup 65

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

11 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 67.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 67

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 69.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

68 Chapter 11 Using HP PC Hardware Diagnostics

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 69.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 69

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

70 Chapter 11 Using HP PC Hardware Diagnostics

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

12 Specications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.

The computer can operate on DC power within the following specications. The voltage and current for your
computer is located on the regulatory label.

Input Power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

72 Chapter 12 Specications

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Operating environment 73

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

74 Chapter 13 Electrostatic Discharge

14 Accessibility

Accessibility

HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reected in
everything we do. Here are some examples of how we are putting dierences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology, including desktop and notebook
computers, tablets, mobile phones, printers, and more. For more information, see Finding the best assistive

technology on page 76.

Our commitment

HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benets of technology
are available to all.

Our accessibility goal is to design, produce, and market products and services that can be eectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.

To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within our company, and provide our employees with

the training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically
feasible.

● Involve people with disabilities in the development of accessibility guidelines, and in the design and

testing of products and services.

● Document accessibility features and make information about our products and services publicly

available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that will improve assistive technology relevant

to our products and services.

● Support and contribute to industry standards and guidelines for accessibility.

Accessibility 75

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.

HP is a founding member, and we joined to participate with other organizations to advance the eld of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be eectively used by people with disabilities.

IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to
the online community, sign up for newsletters, and learn about membership options.

http://www.accessibilityassociation.org to join

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology, including desktop and
notebook computers, tablets, mobile phones, printers, and more.

You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP PC and tablet products

The following links provide information on accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.

● HP Elite x3–Accessibility Options (Windows 10 Mobile)

● HP PCs–Windows 7 Accessibility Options

● HP PCs–Windows 8 Accessibility Options

● HP PC’s–Windows 10 Accessibility Options

● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)

● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)

● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome

OS)

● HP Shopping–peripherals for HP products

76 Chapter 14 Accessibility

If you need additional support with the accessibility features on your HP product, see Contacting support

on page 80.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)

● Google Products accessibility information (Android, Chrome, Google Apps)

● Assistive Technologies sorted by impairment type

● Assistive Technologies sorted by product type

● Assistive Technology vendors with product descriptions

● Assistive Technology Industry Association (ATIA)

Standards and legislation

Standards

Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.

Mandate 376 – EN 301 549

The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard species the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of

presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Standards and legislation 77

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information on key legislation, regulations, and standards.

● United States

● Canada

● Europe

● United Kingdom

● Australia

● Worldwide

United States

Section 508 of the Rehabilitation Act species that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:

● www.section508.gov

● Buy Accessible

The U.S. Access Board is currently updating the Section 508 standards. This eort will address new
technologies and other areas where the standards need to be modied. For more information, go to Section

508 Refresh.

Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or oice. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identication, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.

21st Century Communications and Video Accessibility Act (CVAA)

The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.

● FCC Guide on the CVAA

Other U.S. legislation and initiatives

● Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others

Canada

The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The rst
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of

78 Chapter 14 Accessibility

Europe

Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,

2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA).

EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.

Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specied in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."

ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specication of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.

The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.

● CEN project team

● European Commission mandate for e-accessibility (PDF 46KB)

● Commission takes low prole on e-accessibility

United Kingdom

The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.

● W3C UK Policies

Australia

The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.

All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.

Worldwide

● JTC1 Special Working Group on Accessibility (SWG-A)

● G3ict: The Global Initiative for Inclusive ICT

● Italian accessibility legislation

● W3C Web Accessibility Initiative (WAI)

Useful accessibility resources and links

The following organizations may be good resources for information about disabilities and age-related
limitations.

Useful accessibility resources and links 79

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP

assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.

Organizations

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Other disability resources

● ADA (Americans with Disabilities Act) Technical Assistance Program

● Business & Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

● U.S. Department of Justice - A Guide to disability rights Laws

HP links

Our contact webform

HP comfort and safety guide

HP public sector sales

Contacting support

NOTE: Support is in English only.

80 Chapter 14 Accessibility

● Customers who are deaf or hard of hearing that have questions about technical support or accessibility

of HP products:

– Use TRS/VRS/WebCapTel to call [phone] Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

● Customers with other disabilities or age-related limitations who have questions about technical support

or accessibility of HP products, choose one of the following options:

– Call [phone] Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

– Complete the Contact form for people with disabilities or age-related limitations.

Contacting support 81

Index

A

accessibility 75
accessibility needs assessment 76
action keys 13

identifying 13
keyboard backlight 13
mute 13
next 13
pause 13
play 13
privacy screen 13
screen brightness 13
speaker volume 13
stop 13
switch screen image 14
using 13

wireless 14
administrator password 44
airplane mode key 20
antivirus software 51
assistive technology (AT)

nding 76

purpose 75
AT (assistive technology)

nding 76

purpose 75
audio 30

adjusting volume 13

HDMI 33

headphones 30

headsets 31

sound settings 31

speakers 30
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 6

Automatic DriveLock

disabling 48

enabling 47
Automatic Drivelock 47
Automatic DriveLock password

entering 48

B

backup, creating 58

backups 58
battery

conserving power 40
discharging 40
factory-sealed 41
nding information 40
low battery levels 40

resolving low battery level 41
battery charge 39
battery information, nding 40
battery light 5
battery power 39
BIOS

determining version 64

downloading an update 65

updating 64
Bluetooth device 20, 22
Bluetooth label 18
boot order

changing using the f9 prompt

66
boot order, changing 62
bottom 18
buttons

left TouchPad 9
power 6
right TouchPad 9

C

call answer light 10
call end light 10
camera 8

identifying 8

using 30
camera light, identifying 8
caps lock light, identifying 10
caring for your computer 55
cleaning your computer 55
components

bottom 16

display 8

keyboard area 9

left side 6

right side 5

Computer Setup

BIOS administrator password 45
navigating and selecting 63
restoring factory settings 64
using a USB keyboard or USB

mouse to start Computer

Setup 63
computer setup 63
connecting to a WLAN 21
connector, power 5
corporate WLAN connection 21
critical battery level 40
customer support, accessibility 80

D

data transfer 35
Disk Cleanup software 54
Disk Defragmenter software 54
display components 8
DriveLock

description 48
disabling 50
enabling 49

DriveLock master password

changing 50

DriveLock password

changing 50
entering 50
setting 49

E

electrostatic discharge 74
embedded numeric keypad,

identifying 12
esc key, identifying 12
external power, using 41

F

factory-sealed battery 41

ngerprint reader 53
ngerprint reader, identifying 11
ngerprints, registering 51
rewall software 51

fn key, identifying 12

82 Index

four-nger tap TouchPad gesture

28

G

GPS 22

H

hardware, locating 4
HDMI audio, conguring 33
HDMI port

connecting 32
HDMI port, identifying 5
headphones, connecting 30
headsets, connecting 31
Hibernation

exiting 38

initiated during critical battery

level 40

initiating 38
high-denition devices, connecting

32, 35

hot keys

microphone mute 13
hotkeys, using 15
HP 3D DriveGuard 55
HP Assistive Policy 75
HP Client Security 52
HP Fast Charge 39
HP LAN-Wireless Protection 24
HP MAC Address Pass Through 25
HP PC Hardware Diagnostics UEFI

downloading 69

starting 69

using 68
HP PC Hardware Diagnostics Windows

downloading 67

installing 68

using 67
HP Recovery Manager

correcting boot problems 62

starting 61
HP Recovery media

recovery 61

using 59
HP Recovery partition

recovery 61

removing 62
HP resources 2
HP Touchpoint Manager 52

I

initiating Sleep and Hibernation 37
input power 72
internal microphones, identifying 8
International Association of

Accessibility Professionals 76

J

jacks

audio-out (headphone)/audio-in

(microphone) combo

K

keyboard and optional mouse

using 29

keyboard backlight

action key 13

keypad

embedded numeric 12

keys

action 13
esc 12
fn 12
num lock 12
Windows 12

L

labels

Bluetooth 18
regulatory 18
serial number 17
service 17
wireless certication 18

WLAN 18
left side components 6
lights

AC adapter and battery 5

battery 5

call answer 10

call end 10

camera 8

caps lock 10

microphone mute 10

num lock 10

power 7

sharing or presenting 10

wireless 10
low battery level 40

6

M

maintenance

Disk Cleanup 54
Disk Defragmenter 54
updating programs and drivers

55
managing power 37
microphone mute key, identifying

13

microphone mute light, identifying

10
minimized image recovery 61
minimized image, creating 60
Miracast 35
mute volume action key 13

N

next track action key 13
NFC 22
NFC tapping area, identifying 9
num lock light 10

O

one-nger slide touch screen

gesture 28
operating environment 73
original system recovery 60

P

passwords

administrator 44
BIOS administrator 45

user 44
pause action key 13
play action key 13
ports

HDMI 5, 32

USB SuperSpeed port with HP

Sleep and Charge 6
USB Type-C 36
USB Type-C power connector and

Thunderbolt port with HP Sleep

and Charge 5
USB Type-C Thunderbolt 31

power

battery 39
external 41

power button, identifying 6
power connector

identifying USB Type-C 5

power icon, using 39

Index 83

power lights 7
power settings, using 39
privacy screen action key,

identifying 13

product name and number,

computer 17

public WLAN connection 21

R

recovery 58

discs 59, 61
HP Recovery Manager 60
HP Recovery partition 60
media 61
starting 61
supported discs 59
system 60
USB ash drive 61
using HP Recovery media 59

recovery media

creating using HP Cloud Recovery

Download Tool 60

creating using HP Recovery

Manager 59
creating using Windows tools 58
discs 59
HP Recovery partition 58
USB ash drive 59
using 59

recovery partition, removing 62
regulatory information

regulatory label 18
wireless certication labels 18

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 70
using 70

resources, accessibility 79
restoring 58
right side components 5

S

screen brightness action keys 13
Section 508 accessibility standards

77, 78
security cable slot, identifying 5
serial number, computer 17
service labels, locating 17

setup utility

navigating and selecting 63
restoring factory settings 64

sharing or presenting light,

identifying 10
shipping the computer 56
shutdown 38
SIM card slot, identifying 7
SIM card, inserting 19
Sleep

exiting 37

initiating 37
Sleep and Hibernation, initiating 37
slots

security cable 5

SIM card 7
software

antivirus 51

Disk Cleanup 54

Disk Defragmenter 54

rewall 51
software installed, locating 4
software updates, installing 52
sound. See audio
sound settings, using 31
speaker volume action keys 13
speakers

connecting 30
speakers, identifying 11, 16
special keys, using 12
standards and legislation,

accessibility 77
stop action key 13
supported discs, recovery 59
Sure Start

using 66
switch screen image action key 14
system recovery 60
system restore point, creating 58

T

tap TouchPad and touch screen

gesture 26

three-nger swipe TouchPad

gesture 28

Thunderbolt port with HP Sleep and

Charge

identifying USB Type-C 5
Thunderbolt, connecting USB Type-

C 31

touch screen gestures

one-nger slide 28

TouchPad

using 26

TouchPad and touch screen gestures

tap 26
two-nger pinch zoom 27

TouchPad buttons

identifying 9

TouchPad gestures

four-nger tap 28
three-nger swipe 28
two-nger slide 27
two-nger tap 27

TouchPad zone

identifying 9
TPM settings 66
transfer data 35
traveling with the computer 18, 56
turning o the computer 38
two-nger pinch zoom TouchPad and

touch screen gesture 27

two-nger slide TouchPad gesture

27

two-nger tap TouchPad gesture 27

U

unresponsive system 38
updating programs and drivers 55
USB SuperSpeed port with HP Sleep

and Charge, identifying 6
USB Type-C port, connecting 31, 36
USB Type-C power connector and

Thunderbolt port with HP Sleep and

Charge, identifying 5
user password 44
using the keyboard and optional

mouse 29
using the TouchPad 26

V

vents, identifying 16
video 31

HDMI port 32
Thunderbolt Port device 31
USB Type-C 31
wireless displays 35

volume

adjusting 13
mute 13

84 Index

volume button, identifying 5

W

Windows

backup 58
recovery media 58
system restore point 58

Windows Hello

using 51
Windows key, identifying 12
Windows tools, using 58
wireless action key 14
wireless antennas, identifying 8
wireless button 20
wireless certication label 18
wireless controls

button 20

operating system 20
wireless key 20
wireless light 20
wireless light, identifying 10
wireless network (WLAN)

connecting 21

corporate WLAN connection 21

functional range 21

public WLAN connection 21
WLAN antennas, identifying 8
WLAN device 18
WLAN label 18
WWAN antennas, identifying 8
WWAN device 20, 21

Index 85