HP 3PAR StoreServ 7000 Storage Service And Upgrade Manual
HPE 3PAR StoreServ 7000 Storage
Service and Upgrade Guide ———
Customer Edition
HPE 3PAR OS 3.2.2 and 3.3.1
HPE SP 4.x and 5.x
Abstract
This Hewlett Packard Enterprise (HPE) guide provides information and instructions to guide
you in servicing and upgrading the HPE 3PAR StoreServ 7200, 7200c, 7400, 7400c, 7440c,
7450, and 7450c Storage systems without the assistance of an authorized service provider. If
assistance is needed, contact your HPE Sales Representative or HPE Partner.
Part Number: QL226-99811
Published: December 2017
©
Copyright 2014-2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
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the United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
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UNIX® is a registered trademark of The Open Group.
Contents
Preparing for service or upgrade of the storage system.................... 6
Service of the hardware components................................................... 7
Upgrade of the storage system........................................................... 31
Service and upgrade videos......................................................................................................... 6
Safety and regulatory compliance.................................................................................................6
Controller Node replacement—Two-node system only—Optional CSR component.................... 7
Replacing a Controller Node—Two-node system only—SP 4.x........................................ 8
Replacing a Controller Node—Two-node system only—SP 5.x.......................................11
Drive replacement—Mandatory CSR component.......................................................................15
Replacing a Drive—SP 4.x...............................................................................................16
Replacing a Drive—SP 5.x...............................................................................................20
SFP Transceiver Replacement—Mandatory CSR component................................................... 25
Replacing an SFP Transceiver—SP 4.x.......................................................................... 26
Replacing an SFP Transceiver—SP 5.x.......................................................................... 28
Drives upgrade—Mandatory CSU component............................................................................31
Guidelines for allocating and loading Drives.................................................................... 32
Guidelines for adding more Drives to the storage system............................................... 35
Upgrading to add Drives—SP 4.x.................................................................................... 35
Upgrading to add Drives—SP 5.x.................................................................................... 39
More information for service and upgrade of the storage system...44
Accounts and credentials for service and upgrade..................................................................... 44
Time-based password (strong password)........................................................................ 44
Encryption-based password (strong password)............................................................... 44
HPE 3PAR Service Processor accounts for service and upgrade................................... 44
Setting time-based or encryption-based password option from the SP 5.x SC.....47
Generating the encryption-based ciphertext from the SP 5.x SC..........................48
Setting time-based or encryption-based password option from the SP 5.x TUI....48
Generating the encryption-based ciphertext from the SP 5.x TUI.........................49
Storage system accounts for service and upgrade.......................................................... 49
Setting time-based or encryption-based password option for a storage
system account......................................................................................................50
Generating the encryption-based ciphertext for a storage system account.......... 50
Regenerating the encryption-based ciphertext for a storage system account...... 51
Alert notifications for the storage system—SP 5.x......................................................................51
Browser warnings........................................................................................................................52
Controller Node rescue—Automatic Node-to-Node Rescue.......................................................52
Controller Node shutdown.......................................................................................................... 52
Shutting down a Controller Node—SP 4.x....................................................................... 53
Shutting down a controller node from the SC interface....................................................53
HPE 3PAR Service Processor.................................................................................................... 53
Firewall and Proxy server configuration........................................................................... 54
Connection methods for the SP....................................................................................... 55
Connecting to the physical SP from a laptop........................................................ 56
Contents 3
Interfaces for the HPE 3PAR SP......................................................................................56
HPE 3PAR StoreServ Management Console............................................................................. 57
Connection method for the SSMC................................................................................... 58
Interfaces for the storage system from the SSMC........................................................... 58
Spare part number...................................................................................................................... 58
Troubleshooting.................................................................................... 59
Troubleshooting issues with the storage system........................................................................ 59
Alerts issued by the storage system................................................................................ 59
Alert notifications—SP 4.x.....................................................................................59
Alert notifications—SP 5.x.....................................................................................59
Collecting log files............................................................................................................ 60
Collecting the SmartStart log files—SP 4.x........................................................... 60
Collecting SP log files—SP4.x.............................................................................. 61
Collecting SP log files—SP 5.x............................................................................. 61
Troubleshooting issues with the components............................................................................. 62
Components functions..................................................................................................... 62
alert ...................................................................................................................63
ao ......................................................................................................................... 63
cabling .............................................................................................................. 64
cage .....................................................................................................................65
cert .....................................................................................................................70
dar ....................................................................................................................... 70
date .....................................................................................................................71
file .....................................................................................................................72
fs ......................................................................................................................... 74
host .....................................................................................................................75
ld ......................................................................................................................... 76
license .............................................................................................................. 79
network .............................................................................................................. 80
pd ......................................................................................................................... 81
pdch .....................................................................................................................85
port .....................................................................................................................87
qos ....................................................................................................................... 90
rc ......................................................................................................................... 91
snmp .....................................................................................................................92
sp ......................................................................................................................... 92
task .....................................................................................................................93
vlun .....................................................................................................................94
vv ......................................................................................................................... 95
Controlled thermal shutdown........................................................................................... 95
Parts catalog..........................................................................................97
Bezels, Blanks, and Cables parts list..........................................................................................97
Controller Node Enclosure parts list........................................................................................... 98
Drive Enclosure parts list.......................................................................................................... 103
Service Processor parts list.......................................................................................................109
Component identification................................................................... 111
Adapters (optional).................................................................................................................... 111
Adapter—Four-Port 16 Gb FC Host PCIe Adapter.........................................................112
Adapter—Two-Port 10 Gb iSCSI/FCoE CNA Host PCIe Adapter.................................. 112
4 Contents
Adapter—Two-Port 10 GbE NIC Host PCIe Adapter......................................................113
Adapter—Four-Port 1 GbE NIC Host PCIe Adapter.......................................................113
Controller Node......................................................................................................................... 114
Controller Node Enclosure rear view.........................................................................................116
Drives........................................................................................................................................ 117
Enclosures front view................................................................................................................ 117
Expansion Drive Enclosure rear view........................................................................................119
I/O Module.................................................................................................................................120
Power Cooling Module—Controller Node Enclosure................................................................ 121
Power Cooling Module—Drive Enclosure.................................................................................122
Power Distribution Units............................................................................................................123
Service Processor.....................................................................................................................123
Component LEDs................................................................................ 124
Controller Node LEDs............................................................................................................... 124
Drive LEDs................................................................................................................................129
Adapter—Four-Port 16 Gb FC Host PCIe Adapter LEDs......................................................... 130
Adapter—Two-Port 10 Gb iSCSI/FCoE CNA Host PCIe Adapter LEDs...................................131
Adapter—Four-Port 1 GbE NIC Host PCIe Adapter LEDs....................................................... 131
Adapter—Two-Port 10 GbE NIC Host PCIe Adapter LEDs...................................................... 132
I/O Module LEDs.......................................................................................................................133
Power Cooling Module LEDs—Controller Node Enclosure...................................................... 134
Power Cooling Module LEDs—Drive Enclosure....................................................................... 135
Service Processor LEDs........................................................................................................... 136
Storage system status LEDs.....................................................................................................138
Websites.............................................................................................. 140
Support and other resources.............................................................141
Accessing Hewlett Packard Enterprise Support....................................................................... 141
Accessing updates....................................................................................................................141
Customer self repair..................................................................................................................142
Remote support........................................................................................................................ 142
Warranty information.................................................................................................................142
Regulatory information..............................................................................................................143
Documentation feedback.......................................................................................................... 143
Acronyms.............................................................................................144
Contents 5
Preparing for service or upgrade of the storage
system
Procedure
1. Watch Service and upgrade videos on page 6.
2. Review Safety and regulatory compliance on page 6.
Service and upgrade videos
The Customer Self Repair (CSR) and Customer Self Upgrade (CSU) videos are available at the CSR
Services Media Library website:
www.hpe.com/support/sml-csr
1. From the Product category list, select Storage.
2. From the Product family list, select 3PAR StoreServ Storage.
3. From the Product series list, select the HPE 3PAR StoreServ 7000 Storage.
Links to the available videos are displayed.
Safety and regulatory compliance
For safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products available at the Hewlett Packard Enterprise Safety and
Compliance website:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
6 Preparing for service or upgrade of the storage system
Service of the hardware components
Customer Self Repair (CSR) is a key component of Hewlett Packard Enterprise warranty terms. Once the
failure of a hardware component has been confirmed, CSR allows for HPE to ship replacement parts
directly to you. Parts are generally shipped overnight. CSR warranty terms and conditions are included in
the warranty statement for the product, which can be found in the box with the product.
For more details about CSR, contact an authorized service provider or see the Hewlett Packard
Enterprise Customer Self Repair website:
www.hpe.com/info/selfrepair
IMPORTANT:
Some components are not designed for CSR. To satisfy the customer warranty for service of nonCSR components, an authorized service provider has to service the non-CSR components.
CSR types:
• Mandatory CSR parts (warranty only)—On-site or return-to-depot support for replacement of this
part is not provided under the warranty. You can install a mandatory CSR part yourself or pay HPE
service personnel to do the installation. A mandatory CSR part typically does not need tools to
replace, consists of a single part, has minimum cabling, and is plug-and-play.
• Optional CSR parts—You can replace this optional CSR part yourself or have it replaced by HPE
service personnel at no additional charge during the warranty period. Replacement may require tools,
the removal of other parts, more involved cabling, and configuration and setup following replacement.
Prerequisites
Order a replacement component. Contact an authorized service provider or see the Hewlett Packard
Enterprise Parts Store website:
www.hpe.com/info/hpparts
Controller Node replacement—Two-node system only—
Optional CSR component
IMPORTANT:
Only a Controller Node for a two-node system that does not contain a Host PCIe Adapter qualifies
for a Customer Self Repair (CSR). It is the entire Controller Node that qualifies for a CSR and
excludes the repair of internal components within the Controller Node. Any internal components
within the Controller Node are only serviceable by an authorized service provider (ASP).
Service of the hardware components 7
CAUTION:
• To avoid possible data loss, only shutdown and remove one Controller Node at a time from the
storage system.
• Before shutting down a Controller Node in the cluster, confirm that the other Controller Nodes in
the cluster are functioning normally. Shutting down a Controller Node in the cluster causes all
cluster resources to fail over to the other Controller Node.
• If the Controller Node is properly shut down (halted) before removal, the storage system will
continue to function, but data loss might occur if the replacement procedure is not followed
correctly.
• Verify that host multipathing is functional.
• To prevent overheating, do not exceed 30 minutes for the removal of the Controller Node.
IMPORTANT:
Only a Controller Node for a two-node system that does not contain a Host PCIe Adapter qualifies
for a Customer Self Repair (CSR). It is the entire Controller Node that qualifies for a CSR and
excludes the repair of internal components within the Controller Node. Any internal components
within the Controller Node are only serviceable by an authorized service provider (ASP).
If the Controller Node is properly shut down (halted) before removal, the storage system will continue to
function, but data loss might occur if the replacement procedure is not followed correctly.
Procedure
• Based on your HPE 3PAR Service Processor (SP) software version, select and complete a
replacement procedure:
◦ Replacing a Controller Node—Two-node system only—SP 4.x on page 8
◦ Replacing a Controller Node—Two-node system only—SP 5.x on page 11
Replacing a Controller Node—Two-node system only—SP 4.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Controller Node using
HPE 3PAR Service Processor (SP) 4.x.
Prerequisites
For the identification and shutdown of the Controller Node, contact your Hewlett Packard Enterprise
authorized service provider (ASP) for assistance in completing this task.
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP).
Browse to either the IP address or hostname: https://<sp_ip_address> or https://
<hostname> .
8 Replacing a Controller Node—Two-node system only—SP 4.x
3. Log in to the HPE 3PAR SP.
With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care
(SPOCC) interface displays.
4. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting
Maintenance Mode.
a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the HPE 3PAR SPMaint interface main menu under Service Processor - SP Maintenance,
select StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select On for the Maintenance Mode setting.
5. Initiate Check Health of the storage system.
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
A pop-up window appears showing a status message while the health check runs.
NOTE:
When running the Health Check using Internet Explorer, the screen might remain blank
while information is gathered. This process could take a few minutes before displaying
results. Wait for the process to complete and do not attempt to cancel or close the browser.
When the health check process completes, it creates a report and displays in a new browser
window.
c. To review the report, click either Details or View Summary.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and contact HPE support if
necessary.
6. Locate the failed Controller Node by the LEDs.
Some faults will automatically illuminate the blue UID/Service LED on some of the components
equipped with a UID/Service LED and can be used to locate a component. A Controller Node is
ready to be removed if the UID/Service LED is solid blue and the Status LED is rapidly flashing
green. Depending on the nature of the Controller Node failure, the Fault LED might be solid amber.
NOTE:
On the other active Controller Node in the cluster, the Fault LED will be flashing, which is the
LED indicator meaning one of the other Controller Nodes in the cluster is shutdown.
7. Verify that all cables are labeled with their location.
Removal:
8. Remove cables from the Controller Node.
Service of the hardware components 9
9. Remove the Controller Node from the enclosure.
a. Pull the gray Controller Node Rod to the extracted position out of the Controller Node.
b. When the Controller Node is halfway out of the enclosure, slide it out completely and support it
c. Place the Controller Node on the ESD safe mat.
10. Push in the gray Controller Node Rod to ready it for packaging and provide differentiation from the
replacement Controller Node
11. If any SFP Transceivers are installed, remove them from the failed Controller Node.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver out of the port slot and place on an ESD safe mat.
Replacement:
12. If any SFP Transceivers were removed, install the SFP Transceivers in the replacement Controller
Node.
from underneath.
CAUTION:
To prevent damage, do not touch the gold contact leads on the SFP Transceiver.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver into the port slot until fully seated.
c. Close the retaining clip.
13. Partially install the Controller Node.
a. On the Controller Node, verify that the gray Controller Node Rod is in the extracted position with
the rod pulled out.
b. Confirm that the Controller Node is correctly oriented. In the Controller Node Enclosure, the Node
Pair are installed with each Controller Node oriented 180° from each other.
c. Using two hands, grasping each side of the replacement Controller Node, and align it with the
grooves in the slot.
d. Partially install the Controller Node into the slot by sliding it into the slot until it halts against the
insertion mechanism that is inside of the slot. Do not fully insert the Controller Node in the slot
at this time, because the cables must be reconnected before it is fully seated.
14. Reconnect the cables to the Controller Node.
While the Controller Node is still only partially inserted in the slot, reconnect the cables to the
Controller Node.
IMPORTANT:
Before fully seating the Controller Node, confirm that the network Ethernet cable is
connected to the MGMT port, which is required for the automatic Node-to-Node rescue.
15. Align and fully seat the Controller Node into the enclosure.
10 Service of the hardware components
Verification:
16. Verify that the Controller Node has joined the cluster.
17. From the HPE 3PAR SPOCC interface, verify that the State for the component and the storage
18. After the component replacement, initiate Check Health of the storage system.
Push the gray Controller Node Rod into the replacement Controller Node.
If the UID LED is flashing blue after two minutes, this LED status indicates that the replacement
Controller Node is not properly seated, so repeat this step.
Once inserted, the replacement Controller Node powers up and goes through the automatic Node-toNode rescue before joining the cluster. This process might take up to 10 minutes.
IMPORTANT:
If the automatic Node-to-Node Rescue does not start automatically, contact your authorized
service provider.
Confirm that the green Status LED on the Controller Node is flashing in synchronization with the
other Controller Nodes, indicating that it has joined the cluster.
system are Normal (green).
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
19. If significant time is left in the maintenance window, end the Maintenance Mode.
a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the HPE 3PAR SPMAINT interface main menu under Service Processor - SP
Maintenance, select StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select Off for the Maintenance Mode setting.
20. Follow the return instructions provided with the replacement component.
Replacing a Controller Node—Two-node system only—SP 5.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Controller Node using
HPE 3PAR Service Processor (SP) 5.x.
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP)
Browse to the IP address:
https://<sp_ip_address>:8443
Replacing a Controller Node—Two-node system only—SP 5.x 11
3. Log in to the HPE 3PAR SP.
With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays.
4. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting
Maintenance Mode.
a. From the SC interface, select Systems.
b. Select Actions > Set maintenance mode, and then follow the instructions in the dialog that
opens.
TIP:
When putting the storage system in maintenance mode or editing the maintenance mode,
you need to specify the duration in hours and a description of the reason for the
maintenance window.
To edit the maintenance window, select Actions > Set maintenance mode, and then click
the Edit icon next to the maintenance window.
5. Initiate Check Health of the storage system.
a. From the SC interface, select Systems.
b. Select Actions > Check health, and then select the Check health button. A scan of the storage
system will be run to make sure that there are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and review the documentation.
6. Locate information about the failed Controller Node.
a. From the SC interface, select Storage Systems > Systems.
b. Review the following information:
• The alert banner at the top of the page states the Controller Node that has failed and is offline
due to the system automatically doing the shutdown. To see the Recommended Action, click
the banner and Details.
• Under the Health pane, the State is Degraded and indicates the state of the storage system
and not the state of an individual component.
• Under the Health pane, the Details show that the Drive Enclosures and Drives connected to
the failed Controller Node show as Degraded. To see a graphical overview of these degraded
components, select Map view.
• Under the Configuration Summary pane, only one Controller Node is shown as active in the
system, because the failed Controller Node is offline. The failed Controller Node will not show
on the Controller Node page of the SC interface.
7. Locate the failed Controller Node by the LEDs.
12 Service of the hardware components
8. Verify that all cables are labeled with their location.
Removal:
9. Remove cables from the Controller Node.
10. Remove the Controller Node from the enclosure.
11. Push in the gray Controller Node Rod to ready it for packaging and provide differentiation from the
Some faults will automatically illuminate the blue UID/Service LED on some of the components
equipped with a UID/Service LED and can be used to locate a component. A Controller Node is
ready to be removed if the UID/Service LED is solid blue and the Status LED is rapidly flashing
green. Depending on the nature of the Controller Node failure, the Fault LED might be solid amber.
NOTE:
On the other active Controller Node in the cluster, the Fault LED will be flashing, which is the
LED indicator meaning one of the other Controller Nodes in the cluster is shutdown.
a. Pull the gray Controller Node Rod to the extracted position out of the Controller Node.
b. When the Controller Node is halfway out of the enclosure, slide it out completely and support it
from underneath.
c. Place the Controller Node on the ESD safe mat.
replacement Controller Node
12. If any SFP Transceivers are installed, remove them from the failed Controller Node.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver out of the port slot and place on an ESD safe mat.
Replacement:
13. If any SFP Transceivers were removed, install the SFP Transceivers in the replacement Controller
Node.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver into the port slot until fully seated.
c. Close the retaining clip.
14. Partially install the Controller Node.
a. On the Controller Node, verify that the gray Controller Node Rod is in the extracted position with
CAUTION:
To prevent damage, do not touch the gold contact leads on the SFP Transceiver.
the rod pulled out.
b. Confirm that the Controller Node is correctly oriented. In the Controller Node Enclosure, the Node
Pair are installed with each Controller Node oriented 180° from each other.
Service of the hardware components 13
c. Using two hands, grasping each side of the replacement Controller Node, and align it with the
grooves in the slot.
d. Partially install the Controller Node into the slot by sliding it into the slot until it halts against the
insertion mechanism that is inside of the slot. Do not fully insert the Controller Node in the slot
at this time, because the cables must be reconnected before it is fully seated.
15. Reconnect the cables to the Controller Node.
While the Controller Node is still only partially inserted in the slot, reconnect the cables to the
Controller Node.
IMPORTANT:
Before fully seating the Controller Node, confirm that the network Ethernet cable is
connected to the MGMT port, which is required for the automatic Node-to-Node rescue.
16. Align and fully seat the Controller Node into the enclosure.
Push the gray Controller Node Rod into the replacement Controller Node.
If the UID LED is flashing blue after two minutes, this LED status indicates that the replacement
Controller Node is not properly seated, so repeat this step.
Once inserted, the replacement Controller Node powers up and goes through the automatic Node-toNode rescue before joining the cluster. This process might take up to 10 minutes.
Verification:
17. Verify that the Controller Node has joined the cluster.
18. From the SC interface, verify that the State of the component and the storage system are Normal
19. After the component replacement, initiate Check Health of the storage system.
20. If significant time is left in the maintenance window, end the Maintenance Mode.
IMPORTANT:
If the automatic Node-to-Node Rescue does not start automatically, contact your authorized
service provider.
Confirm that the green Status LED on the Controller Node is flashing in synchronization with the
other Controller Nodes, indicating that it has joined the cluster.
(green).
a. From the SC interface, select Systems.
b. Select Actions > Check health. A scan of the storage system will be run to make sure that there
are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
14 Service of the hardware components
a. From the SC interface, select Systems.
b. Select Actions > Set maintenance mode.
c. To end the maintenance window associated with the replacement, click X. The flow of support
information and local notifications of system alerts are again sent to HPE.
21. Follow the return instructions provided with the replacement component.
Drive replacement—Mandatory CSR component
CAUTION:
• The replacement Drive must match the failed Drive exactly in terms of Drive type, capacity, and
speed.
• To avoid damage to hardware and the loss of data, never remove a Drive without first confirming
that the Drive Status/Activity LED is solid amber and the UID/Service LED is solid blue.
• If you require more than 10 minutes to replace a Drive, install a slot-filler Blank in the Drive Bay
to prevent overheating while you are working.
• If the storage system is enabled with HPE 3PAR Data Encryption feature, only use Federal
Information Processing Standard (FIPS) capable Drives. Using a non-self-encrypting Drive might
cause errors during the replacement process.
• To avoid potential damage to equipment and loss of data, handle Drives carefully following
industry-standard practices and ESD precautions. Internal storage media can be damaged when
Drives are shaken, dropped, or roughly placed on a work surface.
• Before installing Drives into enclosures, make sure that the enclosures are free of obstructions
(such as loose screws, hardware, or debris). Inspect the Drives before installing them in the
enclosure to make sure they are not damaged.
IMPORTANT:
• This replacement procedure applies only to a Drive that has failed. If a Drive replacement is
needed for a Drive that has not failed, contact your authorized service provider.
• If more than one Drive is degraded or failed, contact your authorized service provider to
determine if the repair can be done in a safe manner, preventing down time or data loss.
Procedure
• Based on your HPE 3PAR Service Processor (SP) software version, select and complete a
replacement procedure:
Drive replacement—Mandatory CSR component 15
◦ Replacing a Drive—SP 4.x on page 16
◦ Replacing a Drive—SP 5.x on page 20
Replacing a Drive—SP 4.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Drive using HPE 3PAR
Service Processor (SP) 4.x.
IMPORTANT:
When replacing a Drive that is Failed, Maintenance Mode is not required. By not setting
Maintenance Mode, alerts for other issues that might arise will continue to be sent to HPE.
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP).
Browse to either the IP address or hostname: https://<sp_ip_address> or https://
<hostname> .
3. Log in to the HPE 3PAR SP.
With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care
(SPOCC) interface displays.
4. Initiate Check Health of the storage system.
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
A pop-up window appears showing a status message while the health check runs.
NOTE:
When running the Health Check using Internet Explorer, the screen might remain blank
while information is gathered. This process could take a few minutes before displaying
results. Wait for the process to complete and do not attempt to cancel or close the browser.
When the health check process completes, it creates a report and displays in a new browser
window.
c. To review the report, click either Details or View Summary.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and contact HPE support if
necessary.
5. Locate information about the failed Drive.
16 Replacing a Drive—SP 4.x
The alert notification specifies which Drive is in a Failed state. Notice that the health of the storage
system will be in a Degraded state due to the failed Drive.
6. Locate the Drive Enclosure (cage) that contains the failed Drive.
From the enclosure front, locate the enclosure that has a solid amber Drive Status LED on the left
Ear Cap (Bezel).
7. Remove the Bezel from the enclosure front.
a. Unlock the Bezel if necessary (1).
b. Press the release tab (2).
c. Rotate the Bezel away from the enclosure left side (3).
d. Pull the Bezel out from the enclosure right side (4).
Figure 1: Removing an HPE 3PAR StoreServ 7000 Storage Bezel
8. Locate the failed Drive by the LEDs.
CAUTION:
Before removing the Drive to avoid damaging the hardware or losing data, always confirm the
Drive by its solid amber Fault LED.
IMPORTANT:
If you do not see a solid amber Fault LED on the Drive, it could be the data has not been
vacated yet. When the Drive has failed and been spun down, the Fault LED becomes lit solid
amber and only then can you proceed with removal. This process may take several hours.
Removal:
IMPORTANT:
Do not remove the failed Drive until you have the replacement Drive ready. To prevent overheating, do not
leave the Drive Bay unpopulated for more than 10 minutes.
9. Remove the Drive.
Service of the hardware components 17
a. To release the handle into the open position, pinch the latch handle to release the handle into the
open position (1).
b. Extend the latch handle (2).
c. Slide the Drive out of the bay (3) and place on an ESD safe mat.
Figure 2: Removing an HPE 3PAR StoreServ 7000 Storage SFF Drive
Figure 3: Removing an HPE 3PAR StoreServ 7000 Storage LFF Drive
Replacement:
10. Install the Drive.
18 Service of the hardware components
a. On the Drive, press the release button to open the handle.
b. With the latch handle of the Drive fully extended, align and slide the Drive into the bay until the
handle begins to engage (1).
c. To seat the Drive into the Drive bay, close the handle (2).
Verification:
11. Observe the newly installed Drive and confirm the Fault LED is off and the Status LED is solid green.
Figure 4: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive
Figure 5: Installing an HPE 3PAR StoreServ 7000 Storage LFF Drive
The change in the LEDs may take several minutes as the Drive is prepared for use by the system.
12. Verify the state of the replacement Drive.
From the SSMC interface, the Drive ID that you just replaced will be removed from the list, and the
replacement Drive will be assigned a new Drive ID and be in a healthy state.
Service of the hardware components 19
13. From the HPE 3PAR SPOCC interface, verify that the State for the component and the storage
system are Normal (green).
14. After the component replacement, initiate Check Health of the storage system.
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
15. Install the Bezel on the enclosure front.
a. Insert the Bezel into the enclosure right side (1).
b. Press in the release tab (2).
c. Insert the Bezel into the enclosure left side (3).
d. Lock the Bezel (4) (optional).
Figure 6: Installing an HPE 3PAR StoreServ 7000 Storage Bezel
16. Follow the return instructions provided with the replacement component.
Replacing a Drive—SP 5.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Drive using HPE 3PAR
Service Processor (SP) 5.x.
IMPORTANT:
When replacing a Drive that is Failed, Maintenance Mode is not required. By not setting
Maintenance Mode, alerts for other issues that might arise will continue to be sent to HPE.
20 Replacing a Drive—SP 5.x
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP)
3. Log in to the HPE 3PAR SP.
4. Initiate Check Health of the storage system.
Browse to the IP address:
https://<sp_ip_address>:8443
With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays.
a. From the SC interface, select Systems.
b. Select Actions > Check health, and then select the Check health button. A scan of the storage
system will be run to make sure that there are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and review the documentation.
5. Locate information about the failed Drive.
a. From the SC interface on the Systems page under the Health pane next to Details, click the link
labeled Failed to see the Overview page for the component. Notice the alert banner at the top of
the page that provides additional information.
NOTE:
On the Health pane of the Systems page, the State is Degraded and indicates the state of
the storage system and not the state of an individual component.
b. On the Physical Drives page under the Health pane, confirm that the Drive State shows Failed
and Vacated.
c. Click the View drop-down menu and select Schematic.
d. On the Schematic page, hover over the failed Drive and note the positioning information within
the storage system.
CAUTION:
If the Drive is still in a Degraded state instead of a Failed state, do not attempt to remove the
Drive from the enclosure, because the Drive is still vacating the data. If you remove a Drive in a
Degraded state, a loss of data may occur. Wait to remove the Drive once it enters a Failed
state, which indicates that the data has been vacated, and the Drive is safe to replace. This
process may take several hours.
6. Locate the Drive Enclosure (cage) that contains the failed Drive.
Service of the hardware components 21
From the enclosure front, locate the enclosure that has a solid amber Drive Status LED on the left
Ear Cap (Bezel).
7. Remove the Bezel from the enclosure front.
a. Unlock the Bezel if necessary (1).
b. Press the release tab (2).
c. Rotate the Bezel away from the enclosure left side (3).
d. Pull the Bezel out from the enclosure right side (4).
Figure 7: Removing an HPE 3PAR StoreServ 7000 Storage Bezel
8. Locate the failed Drive by the LEDs.
CAUTION:
Before removing the Drive to avoid damaging the hardware or losing data, always confirm the
Drive by its solid amber Fault LED.
IMPORTANT:
If you do not see a solid amber Fault LED on the Drive, it could be the data has not been
vacated yet. When the Drive has failed and been spun down, the Fault LED becomes lit solid
amber and only then can you proceed with removal. This process may take several hours.
Removal:
IMPORTANT:
Do not remove the failed Drive until you have the replacement Drive ready. To prevent overheating, do not
leave the Drive Bay unpopulated for more than 10 minutes.
9. Remove the Drive.
22 Service of the hardware components
a. To release the handle into the open position, pinch the latch handle to release the handle into the
open position (1).
b. Extend the latch handle (2).
c. Slide the Drive out of the bay (3) and place on an ESD safe mat.
Figure 8: Removing an HPE 3PAR StoreServ 7000 Storage SFF Drive
Figure 9: Removing an HPE 3PAR StoreServ 7000 Storage LFF Drive
Replacement:
10. Install the Drive.
Service of the hardware components 23
a. On the Drive, press the release button to open the handle.
b. With the latch handle of the Drive fully extended, align and slide the Drive into the bay until the
handle begins to engage (1).
c. To seat the Drive into the Drive bay, close the handle (2).
Verification:
11. Observe the newly installed Drive and confirm the Fault LED is off and the Status LED is solid green.
Figure 10: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive
Figure 11: Installing an HPE 3PAR StoreServ 7000 Storage LFF Drive
The change in the LEDs may take several minutes as the Drive is prepared for use by the system.
12. Verify the state of the replacement Drive.
24 Service of the hardware components
From the SC interface, the Drive ID that you just replaced will be removed from the list, and the
replacement Drive will be assigned a new Drive ID and be in a healthy state. The Schematic view
automatically refreshes.
13. From the SC interface, verify that the State of the component and the storage system are Normal
(green).
14. After the component replacement, initiate Check Health of the storage system.
a. From the SC interface, select Systems.
b. Select Actions > Check health. A scan of the storage system will be run to make sure that there
are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
15. Install the Bezel on the enclosure front.
a. Insert the Bezel into the enclosure right side (1).
b. Press in the release tab (2).
c. Insert the Bezel into the enclosure left side (3).
d. Lock the Bezel (4) (optional).
Figure 12: Installing an HPE 3PAR StoreServ 7000 Storage Bezel
16. Follow the return instructions provided with the replacement component.
SFP Transceiver Replacement—Mandatory CSR
component
An HPE 3PAR StoreServ 7000 Storage Small Form-Factor Pluggable (SFP) Transceiver is a mandatory
Customer Self Repair (CSR) component. An SFP Transceiver is installed in each onboard Fibre Channel
(FC) port and in the ports of Host Adapters.
SFP Transceiver Replacement—Mandatory CSR component 25
WARNING:
When the storage system is on, do not stare at the FC fibers, because doing so could damage your
eyes.
CAUTION:
To prevent damage when handling the SFP Transceiver, do not touch the gold contact leads.
IMPORTANT:
All SFP ports must contain an SFP Transceiver and cable or a dust cover.
Procedure
• Based on your HPE 3PAR Service Processor (SP) software version, select and complete a
replacement procedure:
◦ Replacing an SFP Transceiver—SP 4.x on page 26
◦ Replacing an SFP Transceiver—SP 5.x on page 28
Replacing an SFP Transceiver—SP 4.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Small Form-Factor
Pluggable (SFP) Transceiver using HPE 3PAR Service Processor (SP) 4.x.
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP).
3. Log in to the HPE 3PAR SP.
4. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting
Browse to either the IP address or hostname: https://<sp_ip_address> or https://
<hostname> .
With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care
(SPOCC) interface displays.
Maintenance Mode.
a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the HPE 3PAR SPMaint interface main menu under Service Processor - SP Maintenance,
select StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select On for the Maintenance Mode setting.
5. Initiate Check Health of the storage system.
26 Replacing an SFP Transceiver—SP 4.x
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
A pop-up window appears showing a status message while the health check runs.
NOTE:
When running the Health Check using Internet Explorer, the screen might remain blank
while information is gathered. This process could take a few minutes before displaying
results. Wait for the process to complete and do not attempt to cancel or close the browser.
When the health check process completes, it creates a report and displays in a new browser
window.
c. To review the report, click either Details or View Summary.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and contact HPE support if
necessary.
6. Review the information in the email alert notification.
If the email notifications are enabled, information about the failed port due to the failed SFP
Transceiver is provided in an email alert notification. The port position in the storage system is
provided as Node:Slot:Port (N:S:P).
7. Review the information in the HPE 3PAR StoreServ Management Console (SSMC) interface alert
8. Locate the failed SFP Transceiver.
Removal:
9. Label the optical cable connected to the failed SFP Transceiver with the port location, and then
10. Remove the SFP Transceiver.
notification.
On the Ports screen, an alert notification banner appears that contains the information for the failed
port due to the failed SFP Transceiver. From the SSMC main menu, select Storage Systems >
Systems, select the storage system from the list, select Configuration view from the detail pane,
click the total ports hyperlink from the Ports panel. In the alert notification banner, the port position is
provided as Node:Slot:Port (N:S:P).
NOTE:
The health and details listed in the SSMC for the failed port might still show as healthy. If this
occurs, rely on the information in the alert notification about the failed port and confirm that you
have located the failed port by its LEDs that will have the Port Speed LED off and the Link
Status LED flashing green.
To locate the port containing the failed SFP Transceiver, use the Node:Slot:Port position. The port
will have a flashing green Link Status LED and the Port Speed LED will be off.
disconnect the cable.
Service of the hardware components 27
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver out of the port slot.
Replacement:
11. Install the SFP Transceiver.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver into the port slot on the controller node until fully seated.
c. Close the retaining clip.
12. Reconnect the optical cable in the same location recorded on the label.
Verification:
13. Verify that the replacement SFP Transceiver has been successfully installed.
On the port with the replacement SFP Transceiver, verify that the Link Status LED is solid green and
the Port Speed LED is flashing amber.
IMPORTANT:
If an optical cable will not be connected to the SFP Transceiver, install a dust cover.
14. From the HPE 3PAR SPOCC interface, verify that the State for the component and the storage
system are Normal (green).
15. After the component replacement, initiate Check Health of the storage system.
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
16. If significant time is left in the maintenance window, end the Maintenance Mode.
a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the HPE 3PAR SPMAINT interface main menu under Service Processor - SP
Maintenance, select StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select Off for the Maintenance Mode setting.
17. Follow the return instructions provided with the replacement component.
Replacing an SFP Transceiver—SP 5.x
This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Small Form-Factor
Pluggable (SFP) Transceiver using HPE 3PAR Service Processor (SP) 5.x.
28 Replacing an SFP Transceiver—SP 5.x
Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP)
3. Log in to the HPE 3PAR SP.
4. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting
Browse to the IP address:
https://<sp_ip_address>:8443
With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays.
Maintenance Mode.
a. From the SC interface, select Systems.
b. Select Actions > Set maintenance mode, and then follow the instructions in the dialog that
opens.
TIP:
When putting the storage system in maintenance mode or editing the maintenance mode,
you need to specify the duration in hours and a description of the reason for the
maintenance window.
To edit the maintenance window, select Actions > Set maintenance mode, and then click
the Edit icon next to the maintenance window.
5. Initiate Check Health of the storage system.
a. From the SC interface, select Systems.
b. Select Actions > Check health, and then select the Check health button. A scan of the storage
system will be run to make sure that there are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and review the documentation.
6. Review the information in the email alert notification.
If the email notifications are enabled, information about the failed port due to the failed SFP
Transceiver is provided in an email alert notification. The port position in the storage system is
provided as Node:Slot:Port (N:S:P).
7. Review the information in the HPE 3PAR Service Console (SC) alert notification.
An alert notification banner appears that contains the information for the failed port due to the failed
SFP. In the alert notification banner, the port position is provided as Node:Slot:Port (N:S:P). To
expand the box, click the banner, which shows additional information about the nature of the alert.
Click the details link to be taken to the Activity view for the appropriate component. You can also
view a graphical representation of the components from the Schematic view.
Service of the hardware components 29
8. Locate the failed SFP Transceiver.
To locate the port containing the failed SFP Transceiver, use the Node:Slot:Port position. The port
will have a flashing green Link Status LED and the Port Speed LED will be off.
Removal:
9. Label the optical cable connected to the failed SFP Transceiver with the port location, and then
disconnect the cable.
10. Remove the SFP Transceiver.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver out of the port slot.
Replacement:
11. Install the SFP Transceiver.
a. Open the retaining clip on the SFP Transceiver.
b. Slide the SFP Transceiver into the port slot on the controller node until fully seated.
c. Close the retaining clip.
12. Reconnect the optical cable in the same location recorded on the label.
Verification:
13. Verify that the replacement SFP Transceiver has been successfully installed.
14. From the SC interface, verify that the State of the component and the storage system are Normal
15. After the component replacement, initiate Check Health of the storage system.
16. If significant time is left in the maintenance window, end the Maintenance Mode.
IMPORTANT:
If an optical cable will not be connected to the SFP Transceiver, install a dust cover.
On the port with the replacement SFP Transceiver, verify that the Link Status LED is solid green and
the Port Speed LED is flashing amber.
(green).
a. From the SC interface, select Systems.
b. Select Actions > Check health. A scan of the storage system will be run to make sure that there
are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
a. From the SC interface, select Systems.
b. Select Actions > Set maintenance mode.
c. To end the maintenance window associated with the replacement, click X. The flow of support
information and local notifications of system alerts are again sent to HPE.
17. Follow the return instructions provided with the replacement component.
30 Service of the hardware components
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