HP 3100C User Manual

Download

HP Digital Sender 8100C

Administrator Guide

Publication number C7707-90006

First Edition, April 1, 2000

Trademark credits

Adobe, the Adobe logo, Acrobat, the Acrobat logo, Adobe Circulate, and the Adobe Circulate logo are trademarks of Adobe Systems Incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S. registered product of Intel Corporation.

LDAP code (libldap client library and liblber encoding/decoding library) used courtesy of University of Michigan at Ann Arbor. Copyright 1992-1999 Regents of the University of Michigan. All rights reserved.

All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

Safety information

WARNING! Electrical shock hazard

To avoid electrical shock, use only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

1 About the digital sender

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Network operating systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dependency matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sending quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2 Installing the digital sender

Installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

E-Mail, I-Fax, and HP JetSend configuration . . . . . . . . . . . . . . . . . . . . . . .16

Extended and optional functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Assigning an IP address to the digital sender . . . . . . . . . . . . . . . . . . . . . .17

Preparing for configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configure e-mail parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configure I-fax parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Configure extended and optional parameters . . . . . . . . . . . . . . . . . . . . . 22

Test the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HP Web JetAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Administering

Summary of administrator activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configuration menu parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Changing or setting administrator password . . . . . . . . . . . . . . . . . . . . . . 30

Erasing administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Determining who can use the digital sender . . . . . . . . . . . . . . . . . . . . . . .31

Obtaining status and activity information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Job(s) state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Revision page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Notification of e-mail delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Administrator tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Shutting down and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Resetting to factory defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Checking the address book database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Clearing the data base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

B/W Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Creating and maintaining user profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Working with address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Maintaining the Public Lists address book . . . . . . . . . . . . . . . . . . . . . . . . 44

Maintaining the Public E-mail address book . . . . . . . . . . . . . . . . . . . . . . 46

Maintaining user lists and addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maintaining fax lists and numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing the contrast level of the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Upgrading the digital sender firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Backing up and restoring the digital sender. . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Backing up the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Restoring the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cleaning the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Digital Sender glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4 Troubleshooting

Sources for information about problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

General digital sender troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting network problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Network interface card troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 62

5 Warranty and support information

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . 63

Hewlett-Packard Year 2000 warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

HP customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix A Specifications

Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Environmental ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Supported capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

German noise declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Index

Introduction

About the digital sender

Introduction

The HP Digital Sender 8100C can be directly connected to TCP/IP networks. It converts black-and-white and color documents, drawings, and photographs into electronic format and distributes them directly to several types of destinations:

●

e-mail addresses

●

fax numbers

●

HP JetSend-enabled printers

The unit includes a flatbed scanner and an automatic document feeder (ADF) that can accept up to 25 pages.

Registered users can create their own address books of e-mail addresses and combine e-mail addresses into personal distribution lists. Users can also add fax numbers to public phone books. The destinations and distribution lists can then be selected at the digital sender control panel.

The administrator has the ability to create public e-mail destinations and distribution lists and make them available to all users.

The HP Digital Sender 8100C supports LDAP (Lightweight Directory Access Protocol), which allows you to find and use e-mail addresses located on directory servers located elsewhere on a network (such as the Internet) over a TCP/IP connection. See the HP digital sender website for a list of global e-mail address books:

http://www.digitalsender.hp.com

Installing the digital sender is simply a matter of making a few connections and configuring a few network and e-mail parameters. The digital sender operates as a stand-alone unit and does not require network privileges to administer.

The HP JetDirect print server (network interface card) that comes installed in the digital sender handles all protocol support for TCP/IP and SMTP automatically.

Environments and protocols

Network operating systems

The HP Digital Sender 8100C must be directly connected to TCP/IP network. A 10Base-T ethernet connection is provided by the network interface card that comes installed in the digital sender.

Dependency matrix

The following table shows the HP Digital Sender 8100C services that are available and their dependencies.

Dependency matrix

Service Dependencies

Send to e-mail An e-mail SMTP-MIME server directly connected

to a TCP/IP network that can be reached from the digital sender (not a dial-up connection).

Send to Internet fax

Send to an HP JetSendenabled printer

An e-mail SMTP-MIME server directly connected to a TCP/IP network that can be reached from the digital sender (not a dial-up connection), and an account with an Internet fax provider.

A HP JetSend-enabled printer connected to the network.

Features

Performance

For maximum scanning speeds, see “Equipment specifications” on

page 71.

Paper handling

The HP Digital Sender 8100C supports multiple paper sizes:

●

Letter: 215.9 by 279 mm (8.5 by 11 inches)

●

A4: 210 by 297 mm (8.3 by 11.7 inches)

●

Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14

inches) Paper weight: 60 to 105 g/m Up to 25 sheets of letter, A4, or legal paper can be stacked in the

ADF (maximum height of 3 mm, or 0.1 inches).

ADF paper sizes

(16 to 28 lb.).

Item Width Length

Maximum paper size 215.9 mm (8.5

inches)

Minimum paper size 148.5 mm (5.9

inches)

355.6 mm (14 inches)

210 mm (8.3 inches)

Sending quality

The digital sender offers a choice of sending qualities at the control panel. You can choose the most suitable quality for each type of job.

Sending qualities and destinations

Sending quality Type of document Destinations

B/W Document The original contains text that must

be clearly transmitted.

-OrThe original is black and white.

Color Document The original has a mix of text and

images.

-OrThe original has a mix of color and black-and-white areas.

Color-B/W Photo The original is a photograph.

-OrThe colors or shades of gray in an image must be transmitted clearly.

E-mail Fax HP JetSend printer

E-mail HP JetSend printer

Features

Distribution services

The digital sender is capable of distributing documents to the following types of destinations:

●

e-mail addresses

●

fax phone numbers (via fax Internet service)

●

HP JetSend-enabled printers

E-mail destinations

The digital sender can send MIME-compliant e-mail messages to Internet addresses. It uses SMTP-MIME to deliver these messages. SMTP is independent of the network operating system on which your e-mail server is running. The e-mail service is also compatible with the DSN (Delivery Status Notification) standard.

ESMTP (Extended SMTP) is used if your server supports it. This capability is automatically detected and configurable.

The document scanned at the digital sender becomes an attachment to your e-mail message. Portable Document Format (.pdf) is the file format most often used for the attachments, which gives recipients the ability to both view and print them. You can obtain a free copy of the Adobe website (

Acrobat® Reader from the Adobe Systems Incorporated

http://www.adobe.com

Documents can also be scanned as TIFF (.tif), a graphics format importable into most imaging and word processing programs. Text scanned in B/W Document sending quality can also be read by OCR programs.

Users can specify e-mail destinations at the control panel in several ways:

●

Select e-mail addresses from public or personal address books

already loaded in the digital sender.

●

Use a special search feature to select e-mail addresses from an

LDAP (Lightweight Directory Access Protocol) server, if one has

been configured for use by the administrator.

●

Type e-mail addresses manually.

Internet fax destinations

Users can send faxes directly from the digital sender. They have the ability to select destinations from a fax numbers book already loaded in the digital sender, or type them at the control panel. The same document can be sent to multiple fax numbers.

Sending faxes with the digital sender requires an account with a supported Internet fax provider. Visit the HP digital sender website (

http://www.digitalsender.hp.com

providers that are currently supported.

) for a list of the Internet fax

HP JetSend-enabled printer destinations

You can enable send to printer by setting up one or more HP JetSend-enabled printers on the network for use with the digital sender. The printers you designate must be HP JetSend-enabled, connected to the network, and have a valid TCP/IP address. See the HP JetSend website ( HP JetSend-enabled printers.

http://www.jetsend.com

) for a list of

Features

Security

The HP Digital Sender 8100C operates as a stand-alone unit on the network. You administer each digital sender independently of any other device on the network under a password that applies only to that digital sender.

The digital sender accepts three types of users:

●

registered users

Individuals who have created their own user profile on the digital

sender. Only registered users have personal e-mail address

books and lists that are accessible at the digital sender.

●

guest users

Individuals who are not registered users and who do not have

user profiles. Guest users can use the digital sender and all

public address books. However, they cannot see or use personal

address books. The administrator can disable guest user access.

●

administrator for the digital sender

The individual (referred to as the “administrator” in this guide)

who performs administrator activities for the digital sender.

Because the digital sender is a stand-alone unit on the network,

these activities can be performed independently of any other

network activity. Network administrator privileges for the digital

sender do not require network privileges. Activities include such

things as establishing the level of security for the digital sender

and maintaining the public address books. The administrator has

access to all personal address books.

The administrator controls digital sender security in these ways:

●

Determining who can use the digital sender (registered users and

guest users, or only registered users).

●

Requiring passwords. Passwords are available at two levels:

administrator and registered users. Both are optional. Passwords

control what each type of user can see and do at the digital

sender.

●

Enabling or disabling self-registration for users. If disabled, only

the administrator can add or modify user profiles.

Control

panel

Document

output tray

Document

input tray

Document

lever

Components

Hardware components

The following illustrations show the digital sender hardware components.

Front and top view

Front view with ADF unit raised

ADF unit

(raises to

reveal glass)

Glass

Components

Control panel connector

cable

Control panel

ADF connector

cable

ADF connector socket

Locking lever

Control panel

socket

Connector

socket

Power connector socket

Connector to the preinstalled

network interface card

Power switch

Rear view

Installation process

Installing the digital

sender

Installation process

See the Welcome Poster for installation and initial setup of the HP Digital Sender 8100C. This Administrator’s Guide provides much more detail on configuring the digital sender.

The configuration process

E-Mail, I-Fax, and HP JetSend configuration

After you have physically installed the digital sender, you only need to configure a few parameters to begin using it. After you have configured these parameters, you will be able to:

●

send e-mail messages

●

use e-mail addresses located on an LDAP server of your

choosing

●

send faxes (requires information provided by i-fax vendor)

●

send documents to HP JetSend-enabled printers on your network

●

discover the digital sender over the network with HP Web

JetAdmin

Extended and optional functionality

Once you have established the digital sender on the network and enabled basic functionality, you can extend functionality for the services you wish to implement. You can also configure optional parameters for the services you have already set up.

In general, the extended and optional features consist of the following:

●

security preferences

●

DNS and WINS name resolution

The configuration process

Assigning an IP address to the digital sender

The easiest method for assigning an IP address to the digital sender is by entering it directly at the control panel. You can also assign an IP address using a DHCP or BOOTP server. You might be more familiar with assigning IP addresses to network devices from a DHCP or BOOTP server. In this scenario, you prepare the device attached to the network, make an entry for it on the DHCP or BOOTP server, and then turn the device on. The HP JetDirect print server (network interface card) inside the HP Digital Sender 8100C picks up its IP information from the DHCP or BOOTP server.

Note

You can let the digital sender time out to a default IP address. In fact, this happens automatically if you do not manually assign an IP address at the control panel within the timeout period of 2 minutes.

The default IP address is not a valid address. You must change the address to one of your own assignment. Y ou can use the control panel to do this at any time.

Preparing for configuration

Before you start configuring the HP Digital Sender 8100C for the first time, take a few minutes to prepare so that you can complete the steps without interruption. Use the checklist on the following page.

Configuration Checklist

Decisions needed for installation

❑

Method you want to use to assign IP address to the digital sender: manually at the control panel, or from a DHCP or BOOTP server.

Information needed for e-mail configuration

❑

IP address for the digital sender ________________________________

IP subnet mask

❑ ❑

IP gateway ________________________________

❑

E-mail server address ________________________________

❑

E-mail default from (e-mail address) ________________________________

❑

If you choose to enable the LDAP directory service (optional) LDAP server address ________________________________ LDAP search root ________________________________

Additional information needed for I-Fax configuration

❑

Fax provider domain (supplied by Internet fax provider) ________________________________

❑

Fax billing address (e-mail address) ________________________________

❑

Prefix or Postage to use before fax number (supplied by Internet fax provider) ________________________________

❑

File format (PDF or TIFF--determined by Internet fax provider)

________________________________

Additional information needed for HP JetSend configuration

❑

HP JetSend-enabled printer addresses ________________________________

________________________________

Decisions and information needed for extended functionality

❑

Do you want to enable DNS or WINS name resolution? IP address of the DNS server ________________________________ IP address of the DNS server domain ________________________________ IP address of the WINS server ________________________________

❑

Do you want to set up registered users at this time? For each user you will need: user name and user e-mail address.

❑

Do you want to enable guest usage?

❑

Do you want to allow user self-registration?

The configuration process

To configure parameters

If you have not already done so, turn the digital sender on.

Press S

ETUP

(ALT+F4) from the main menu to go to the setup

menu.

Press S

General

In the configuration menu, use the arrow keys to scroll to a

parameter you want to modify and then press C

Configure the parameters by selecting a value from a list using

ETTINGS

(F2) and use the arrow keys to highlight the

configuration menu from the list which appears. Press

(F1).

HANGE

the arrow keys or by typing in a value.

When finished, press OK (F1). Choose another parameter from

the menu.

When finished with the

General

configuration menu, press S

(F1).

Repeat steps 3 through 7 for the

Advanced

configuration menus.

Network, E-Mail, I-Fax

(F3).

, and

AVE

Configure e-mail parameters

After you have physically installed the digital sender, you only need to configure a few parameters to begin using the digital sender. After you have configured these parameters, you will be able to send e-mail messages and use e-mail addresses located on an LDAP server of your choosing. The e-mail parameters consist of the following (see “ more detailed explanations):

General Configuration Menu

Configuration menu parameters” on page 26 for

●

Administrator E-mail

(e-mail address of the administrator used

to register the digital sender)

●

Administrator Password

(to restrict access to configurable

parameters.)

Network Configuration Menu

●

IP configuration

TCP/IP configuration—manually or from a DHCP or BOOTP server)

●

IP Address

●

IP Subnet Mask

●

IP Gateway

packets from the local network)

(to specify how the digital sender receives its

(of the digital sender)

(IP address of the gateway server used to send

E-Mail Configuration Menu

●

E-mail Server Addr

server)

●

E-mail Default From

of e-mail messages from the digital sender)

●

LDAP Server Address

LDAP server—not required)

●

LDAP Search Root

names on the LDAP server—may be required if you configure an LDAP server address)

. (IP address of the SMTP-MIME e-mail

(default e-mail address for the FROM field

(IP address of the server that hosts the

(basepoint from which to start searches for

The configuration process

Configure I-fax parameters

After you have configured the digital sender to send e-mail, you only need to configure a few additional parameters to begin sending faxes. Information for the i-fax parameters are issued by your Internet fax provider. (See “Configuration menu parameters” on

page 26 for more detailed explanations):

I-Fax Configuration Menu

●

Fax Provider Domain

●

Fax # Prefix

Fax Postage

●

Fax Account E-mail

Internet fax provider)

Fax File Format

●

(not required by all Internet fax providers)

(determined by the provider)

(an Internet address)

(not required by all Internet fax providers)

(to receive billing information from the

Configure extended and optional parameters

Listed below are some additional parameters you can configure for extended and optional functionality (see “Configuration menu

parameters” on page 26 for detailed explanations of all

parameters):

General configuration menu

●

Admin Full Name

●

Language

●

Date, Time, Time Zone

●

Paper Size

Allow Guest Login

●

Address Caching Enabled

●

User Self-Registration Enabled

●

(for the control panel, if other than English)

(default size for the scanning area)

(full name of the administrator)

(of the digital sender)

(either on or off)

E-Mail configuration menu

●

E-mail Default Subject

e-mail messages sent by the digital sender)

●

LDAP Service Port, LDAP Account Name, LDAP Password

(additional parameters for configuring the LDAP directory service)

(default text for the

SUBJECT

Network configuration menu

●

DNS Server Address, DNS Domain

●

WINS Server Address

(for WINS name resolution)

(for DNS name resolution)

field in

The configuration process

To add HP JetSend-enabled devices

As a convenience for your users, you can add the addresses of HP JetSend-enabled printers used in your office. Users can then select from a list of HP JetSend-enabled printers rather than manually entering an IP address or DNS name.

To add a HP JetSend-enabled printer to the list:

RINT

At the control panel, press P

Type the IP address or DNS name for the HP JetSend-enabled

printer you want to add, and then press . The printer is added

to the list.

(F3).

Note

In order to use DNS names instead of IP addresses, first configure the DNS Server Address and DNS Domain settings in the configuration menu.

If you want to add another HP JetSend-enabled printer, press

(F1)and repeat step 2. The list can contain up to 64 devices.

Network

Test the installation

Use the following steps to verify the digital sender setup.

To test the installation

Display the Revision page to verify that the network interface card

is successfully linked to the network. The TCP/IP status

parameter should read

+F3), then R

Test the e-mail service to confirm that the digital sender can

communicate through Internet e-mail. See the user guide for

instructions on sending e-mail. Be sure to type your address in

the To field.

Test the Internet fax service by sending a test fax to a local fax

number. See the user guide for instructions on sending faxes.

Test the print function by sending a document to a HP JetSend-

enabled printer. See the user guide for instructions on sending to

a printer.

EVISION

. To display the page, select S

READY

(F1). Press B

ACK

(F4) to close.

TATUS

HP Web JetAdmin

HP Web JetAdmin is an optional utility for use with the digital sender. It is a browser-based program that lets you remotely configure, monitor, and control HP network peripherals such as printers, plotters, scanners, and digital senders. Download the HP Web JetAdmin software from the HP digital sender website (

www.hp.com/go/webjetadmin/

Summary of administrator activities

Administering

Summary of administrator activities

Procedures in this chapter explain how to perform administrator activities at the control panel.

Access to administrator-specific activities is blocked by the administrator password. It is recommended that administrator create a password during the setup of the HP Digital Sender 8100C.

Configuration menu parameters

Parameters that use an IP address can show only the numeric address, even when a symbolic name has been assigned to a device.

Configuration parameters on the control panel

Parameter Description

General Menu

Administrator E-mail Administrator e-mail address (required).

Up to 255 characters are allowed.

Administrator Full Name

Administrator Password

Language Language in which keys and messages appear at the control

Date Current date.

Time Current time (24-hour clock).

Time Zone Based on Greenwich Mean Time (GMT). In the USA, Eastern

Paper Size Default size for the scanning area. Users can override this

Allow Guest Login Permission for non-registered users to send e-mail and send i-

Full name of the administrator. Up to 31 characters are allowed.

Password for this digital sender. You can have a different password for each digital sender. Up to 15 characters are allowed. The password is case-sensitive.

panel. Choices: English, French, German, Italian, or Spanish. The language changes as soon as you select a different language.

LEAR

sets the date to Jan 1, 1980.

LEAR

sets the time to midnight (0:0).

Standard Time is five hours (-5:00) behind GMT.

setting at the control panel. Choices: Letter, A4, or Legal.

fax.

Address caching enabled

User self-registration enabled

E-mail addresses and fax numbers entered during sending of a transmission are automatically added to the user’s personal address book. If disabled, users must manually add an address or phone number to their personal lists.

Permission for users to create their own user profile. If disabled, only the administrator can add or change user profiles.

Configuration menu parameters

Configuration parameters on the control panel (continued)

Parameter Description

Network Menu

IP Configuration To specify how the digital sender network interface card

obtains its TCP/IP configuration. Choices:

●

MANUAL.

●

BOOTP

Automatically from the network (the IP Address, IP Subnet Mask, and IP Gateway parameters are ignored). A corresponding server must be running and properly configured. The next time you open the configuration menu, you see the values that the network interface card automatically discovered. See “ for details.

From the control panel.

(Boot Protocol) or

Assigning an IP address to the digital sender” on page 17

DHCP

(Dynamic Host Configuration Protocol).

Two things happen if you configured the IP address using BOOTP or DHCP and later change the IP address at the control panel: (1) the IP address that was assigned is released and (2) the setting for this parameter changes to

MANUAL

Changing this value causes the digital sender to shut down and restart.

IP Address Unique TCP/IP network address of the HP JetDirect print

server (network interface card) in the digital sender. Required for the digital sender to work.

LEAR

sets the address to 0.0.0.0.

Changing this value causes the digital sender to shut down and restart.

IP Subnet Mask The filter used to identify the subnet of the network interface

card in the digital sender.

LEAR

sets the address to 0.0.0.0.

Changing this value causes the digital sender to shut down and restart.

IP Gateway IP address of the gateway server used to send packets off the

local network.

LEAR

sets the address to 0.0.0.0.

Changing this value causes the digital sender to shut down and restart.

DNS Server Address

IP address of the DNS server. Used for DNS (Domain Name System) symbolic name resolution if you identify servers and devices on your network by network name instead of by IP address.

LEAR

sets the address to 0.0.0.0.

If left blank or set to 0.0.0.0, the function is disabled.

DNS Domain If DNS name resolution is used, the IP address of the domain

for the DNS server. Up to 256 characters are allowed. If left blank, the function is disabled.

Configuration parameters on the control panel (continued)

Parameter Description

WINS Server Address

IP address of the WINS server. Used for WINS (Windows Internet Naming Service) symbolic name resolution if you identify servers and devices on your network by network name instead of by IP address.

LEAR

sets the address to 0.0.0.0.

If left blank or set to 0.0.0.0, the function is disabled.

E-mail Menu

E-mail Server Addr. IP address of the e-mail SMTP-MIME server.

LEAR

sets the address to 0.0.0.0.

If left blank or cleared, the e-mail service is disabled. Both the E-mail Server Addr. and E-mail Default From parameters must be enabled for the e-mail service to work.

E-mail Default From Default e-mail address for the

FROM

field in e-mail messages from the digital sender. This default address is used users have not registered at the control panel and send an e-mail message without entering anything in the Up to 255 characters are allowed. If left blank or cleared, the e-mail service is disabled. Both the E-mail Server Addr. and E-mail Default From parameters must be enabled for the e-mail service to work. Note: You must provide a default e-mail address to prevent users from sending anonymous e-mail messages.

only

FROM

when

field.

E-mail Default Subject

Default text for the

SUBJECT

the digital sender. This default text is used

field in e-mail messages sent by

only

when users do not provide a subject of their own directly from the control panel keypad. Up to 128 characters are allowed.

E-mail Quality Default image quality used for documents sent by e-mail.

Choices: B/W Document, Color Document, Color-B/W Photo.

E-mail File Format Default format for documents sent by e-mail.

Choices: PDF or TIFF

Auto BCC Function Enabled

Registered user who activates the copy self option in the user profile receives a copy of any e-mail message the user sends from the digital sender.

LDAP Server Address

IP address of the server that hosts the LDAP (Lightweight Directory Access Protocol) directory for e-mail address searches.

LEAR

sets the address to 0.0.0.0.

If left blank or cleared, the function is disabled.

Configuration menu parameters

Configuration parameters on the control panel (continued)

Parameter Description

LDAP Search Root Basepoint (root) from which to start searches for names on the

LDAP directory server. Directories are often represented in a hierarchical way using a tree. The basepoint might be a country , an organization, or other type of group. Not all servers require this information. Up to 512 characters are allowed. See the digital sender website for examples (

http://www.digitalsender.hp.com

LDAP Service Port TCP/IP port number on which the LDAP directory server is

listening. The default port is 389.

LDAP Account Name

LDAP Password Password associated with the LDAP Account Name.

I-fax menu

Fax Provider Domain

Fax # Prefix Number placed before the fax number. Fax Postage Security feature required by some Internet fax providers. Fax Account E-mail E-mail address associated with the Internet fax account. Used

Fax File Format Format for documents sent by Internet fax.

Advanced Menu

E-mail File Selection Permission for users and guests to select PDF or TIFF format

Max User Mail Size Restriction on e-mail message sizes allowed to be sent by

E-mail Language Language used in the e-mail cover message.

Account name used when the LDAP server requires an authenticated login. Up to 512 characters are allowed.

Internet address for the Internet fax account. Issued by the Internet fax provider.

by the fax provider for billing purposes.

Choices: PDF or TIFF

for their messages.

users and guests. Can be set to No Limit.

Choices: English, French, German, Italian, Spanish.

Mail Ping Frequency Interval (in minutes) at which the digital sender verifies its

connection to the e-mail server. If the connection is lost, an error message appears.

ESMTP Function Enabled

Extended e-mail functions.

Controlling security

Changing or setting administrator password

Unless a password is used, anyone can perform sensitive administrator activities. Therefore, the administrator is encouraged to create a password during the setup of the HP Digital Sender 8100C.

Note

The administrator password is case-sensitive.

To change or set administrator password

Make sure the digital sender is idle.

At the control panel, press S

(F2). Select the

password is already required, the

Administrator’s Password

password and press O When the configuration menu appears, select

Password

Type the old administrator password and press E

Type the new password and press E

Type the new password again and press C

Press S

General

and then press C

AVE

(F1) to save the password and exit the menu.

configuration menu. If an administrator

ETUP

(ALT+F4). Then press S

HP Digital Sender 8100C

dialog box appears. Type the

(F1).

HANGE

(F3).

NTER

ONFIRM

Erasing administrator password

ETTINGS

Administrator

NTER

(F1).

If you forget the administrator password, and cannot access any of the password-protected areas, call HP Technical Support (see

page 66).

Controlling security

Determining who can use the digital sender

The administrator determines who can use the digital sender: either registered users (only those with a user profile) or both registered users and guest users.

To determine who can use the digital sender

Make sure the digital sender is idle.

Note

At the control panel, press S

(F2). Select the

password is required, the

Administrator’s Password

password and press O Use the

accepts guest login, Off prohibits guests from using the digital sender.

Use the

preference. On allows users to register themselves, Off allows only the administrator to register users.

Press S

For more information on registered users, see “

maintaining user profiles” on page 41.

General

Allow guest login

User self-registration enabled

AVE

(F1).

configuration menu. If an administrator

ETUP

(ALT+F4). Then press S

HP Digital Sender 8100C

dialog box appears. Type the

(F1).

field to indicate your preference. On

field to indicate your

Creating and

ETTINGS

Obtaining status and activity information

Use these tools to learn the status of the digital sender and its jobs:

●

job(s) state

●

Revision page

●

Tasks page

Job(s) state

The job state screen shows the status of the last five jobs processed by the digital sender, with the latest job listed first. To view the Job(s) state screen press S information associated with it:

●

time processed

●

type of job (e-mail, fax, or print)

●

user (name of user profile which sent the job)

●

status (see below)

TATUS

(ALT+F3). Each job has the following

Job status

Status Description

Processing Pages still being scanned by the digital sender. Sending The digital sender is attempting to locate the job’s destination. Sent The job has successfully been delivered to its destination. NW Error Network error. The job has failed to be delivered. This

message will appear if the destination HP JetSend-enabled printer is busy or out of paper, or the sending process times out.

PP Error Post processing error. An error occurred when the digital

sender was converting the page(s) to PDF or TIFF. Try rescanning and re-sending the message.

Obtaining status and activity information

Revision page

The Revision page displays useful information about the digital sender (see the table on the next page). Use it for the following reasons:

●

verify configuration settings

●

verify the operating status of the network interface card

●

learn the MAC address of the digital sender

●

learn firmware version numbers

The Revision page is in English only (even if you configure the control panel for a different language).

To display the Revision page

At the control panel, press S

1 2

Press R

EVISION

(F1).

TATUS

(ALT+F3).

Revision page parameters

Parameter Descriptions

Box Version # Product version FW Ver. Version of firmware installed in the digital sender. FW Date Release date of the firmware installed in the digital sender. HP JetDirect Prd. # Product number of the network interface card:

HPJ3113A

●

Ethernet (10Base-T) networks

HP JetDirect FW Rev.

Version of firmware installed on the network interface card

xx.xx

(G.

MAC Address Unique LAN hardware address assigned to the network

interface card at the time of manufacture (for example, 0060B072525E).

IP Address Unique TCP/IP address of the network interface card. This is

assigned by the administrator.

Subnet Mask If subnets are used, the filter used to identify the subnet of the

HP JetDirect print server (network interface card). This is assigned by the administrator.

TCP/IP status Status of the connection to the network:

INITIALIZING

●

The network interface card is searching for a valid IP address. After 2 minutes, a default IP address is automatically assigned. READY

●

The network interface card has been assigned an IP address and is actively connected to the network. ERROR

●

A network or network interface card error has been detected.

Gateway Addr. IP address of the default gateway server used to communicate

with nodes on other subnets or networks.

Received pkts Total number of packets received without error. Bad packets Total number of packets received with errors. Framing err. Total number of packets received that contained a CRC (cyclic

redundancy check) or framing (alignment) error.

Transm. pkts Total number of packets transmitted without error on the

network.

Collisions Total number of packets that were not transmitted due to

successive collisions.

Late collisions Total number of packets that were not transmitted due to late

collisions (collisions after the 64th byte of a packet).

Obtaining status and activity information

Revision page parameters (continued)

Parameter Descriptions

Log Server Addr. IP address of the host computer that receives syslog

messages from the HP JetDirect print server.

HP JetDirect Cfg. Indicates how the digital sender has received its TCP/IP

configuration:

DHCP

●

Automatically from a DHCP server. MANUAL

●

Manually from entries made at the control panel.

HP JetDirect Timeout

Timeout value in seconds that an idle data connection is allowed to remain open. V alid values are 0 to 3600. A value of 0 disables the timeout mechanism. The default is 90 seconds.

HP JetDirect ID HP manufacturing identification code assigned to the network

interface card.

Boot Block Ver. Version of the digital sender startup (boot) program. This

information is used only by HP manufacturing and HP customer support.

Multi-Boot Ver. Version of the digital sender multi-boot program. This

information is used only by HP manufacturing and HP customer support.

Engine FW Ver. V ersion of firmware used by the digital sender scanner engine.

This information is used only by HP manufacturing and HP customer support.

Running Image # The firmware image currently running. Either 1 or 2.

Task s

The Tasks page lists the services running on the digital sender at that moment. Each task is assigned a Status, Error Number (Errno), and State (St). Tasks cannot be modified or deleted and are diagnostic tools that may be referred to by HP Technical Support staff.

To display the Tasks page

At the control panel, press S

1 2

Press T

ASKS

(F2).

TATUS

(ALT+F3).

Notification of e-mail delivery

A user can choose whether or not to receive a receipt for the delivery of an e-mail. If the user chooses to receive a receipt, the user receives a notification of e-mail delivery. If the administrator enables AutoBCC in the return copy of the message.

Notes about notifications:

●

E-mail notifications require that the recipients have an e-mail address configured in their user profile.

E-mail

Administrator tools

configuration menu, the user will receive a

Items in the diagnostic reasons. This identical menu is found in each of the configuration menus. If no administrator password has been configured, any user has access to the recommended that an administrator password be created when the digital sender is set up.

menu are generally used for troubleshooting or

Tools

menu. Therefore, it is

Tools

Shutting down and restarting

Use the shutdown procedure for the following reasons:

●

to prepare the digital sender to be physically turned off (for example, when you need to replace a part or to close down for holidays)

●

when instructed to do so by troubleshooting steps or HP customer support

Notes about the procedure:

●

Shutdown locks the digital sender from use until you restart it. The procedure does not turn the power off.

●

Jobs in process might be interrupted and lost.

To shut down

Make sure the digital sender is idle.

Administrator tools

Note

At the control panel, press S

ETUP

(ALT+F4). Then press S

ETTINGS

(F2). Select any of the configuration menus. If an administrator

password is required, the

Administrator’s Password

password and press O When the configuration menu appears, press T

4 5

Select

Shutdown

and press O

HP Digital Sender 8100C

dialog box appears. Type the

(F1).

OOLS

(F2).

A shutdown key sequence exists that will shut down the digital sender if it becomes unresponsive and therefore will not navigate to the

Shutdown

option. The code is: S

HIFT+ALT

Resetting to factory defaults

Use this procedure for the following reasons:

●

when you want to completely reconfigure the digital sender and all address books

●

when instructed to do so by troubleshooting steps or HP customer support

Resetting the digital sender to factory defaults is a combination of resetting address books and resetting network parameters. It does the following:

CAUTION

●

erases the administrator password

●

locks the digital sender from use until the reset is complete

●

erases the configuration for TCP/IP, DNS/WINS, security, e-mail, fax, and LDAP settings

●

erases the contents of all public and personal address books, distribution lists, and phone books.

Notes about the procedure:

●

After you reset the digital sender to the factory defaults, neither you nor any users can use the digital sender again until you have reconfigured it, starting with the steps under “Configure e-mail

parameters” on page 20.

This action cannot be undone.

To reset to factory defaults

Make sure the digital sender is idle.

At the control panel, press S

ETUP

(ALT+F4). Then press S

ETTINGS

(F2). Select any of the configuration menus. If an administrator

password is required, the

Administrator’s Password

password and press O When the configuration menu appears, press T

Select

5 6

Factory defaults

Press O

(F1) to confirm that you want to reset to factory

HP Digital Sender 8100C

dialog box appears. Type the

(F1).

and press O

(F1).

OOLS

(F2).

defaults.

Checking the address book database

At any time, you can check the database of address books to correct problems and inconsistencies in the information.

Perform the database check for the following reasons:

●

when the digital sender seems to be performing slowly for no apparent reason

●

when the digital sender was inadvertently turned off during a sensitive operation (such as saving configuration changes)

●

when you detect inconsistencies between address books and distribution lists

●

when instructed to do so by troubleshooting steps or by HP customer support

Note

Notes about the procedure:

●

The procedure causes the digital sender to shut down and then restart.

●

The procedure can take as long as 25 minutes, based on the amount of information in address books.

If the check fails, turn the digital sender off and back on, and then try again. If the problem persists, the address book database is beyond recovery. Clear the address book database (see page 39).

To check address books

Make sure the digital sender is idle.

Administrator tools

CAUTION

At the control panel, press S

Select any configuration menu. If an administrator password is

required, the

Password

HP Digital Sender 8100C Administrator’s

dialog box appears. Type the password and press O

ETUP

(ALT+F4).

(F1). When the configuration menu appears, press T

Select

5 6

Check Address Books

Confirm that you want to perform the check. The digital sender

and press O

OOLS

(F1).

(F2).

shuts down and then checks the address book database as it restarts.

Clearing the data base

You may want to clear the address book data base if:

●

You are changing the digital sender’s user base (e.g. moving the digital sender to a different department)

●

The address book has become corrupt and checking the address books (see page 38)

Clearing the address book data base will erase all user profiles, e-mail addresses, e-mail lists, fax numbers, and fax lists.

has not corrected the problem

To clear the address book data base

At the control panel, press S

Select any configuration menu. If an administrator password is

required, the

Password

HP Digital Sender 8100C Administrator’s

dialog box appears. Type the password and press O

(F1). When the configuration menu appears, press T

Select

The confirmation dialog box appears. Press OK to clear the data

base. Press C The data base is cleared and the digital sender re-starts.

Clear data base

ANCEL

to exit.

ETUP

(ALT+F4).

OOLS

(F2).

B/W Contrast

If e-mail or i-fax documents sent by the digital sender appear too light or too dark, the problem may be solved by adjusting the contrast. Use this feature much the same way you would use a similar function on a photocopier: decreasing the contrast lightens the scan of the image, increasing the contrast darkens it.

To change the contrast for sending

Note

At the control panel, press S

ETUP

(ALT+F4). Then press S

ETTINGS

(F2). Select any of the configuration menus. If an administrator

password is required, the

Administrator’s Password

password and press O When the configuration menu appears, press T

Select

4 5

B/W Contrast

By default, the digital sender is set to Automatic. Press E then use and to switch to Manual. Press E

Use or to move to the contrast bar. Move the marker to the

HP Digital Sender 8100C

dialog box appears. Type the

(F1).

and press O

(F1).

OOLS

NTER

(F2).

NTER

left to lighten the contrast, move the marker to the right to darken the contrast.

AVE

Press S

In general, the

(F1).

B/W Contrast

setting should be kept on Automatic

unless a contrast adjustment is necessary to improve readability.

Creating and maintaining user profiles

This section contains information about user profiles that pertains to the administrator. See the user guide for details on other uses.

The administrator determines who can create and modify user profiles in these ways:

●

If Allow user self-registration in the is on, users can create and modify their own profile. The administrator can see and modify any user profile, including user passwords.

●

If Allow user self-registration in the is off, only the administrator can create and modify user profiles, including user passwords.

●

The administrator can also enable or disable guest usage of the digital sender (

General

configuration menu). If disabled, anyone wishing to use the digital sender would be required to have a user profile.

To create a user profile

General

configuration menu

Note

At the control panel, press S

ETUP

(ALT+F4). Then press U

SERS

(F1). If an administrator password is required, the

8100C Administrator’s Password

password and press O Type a name in the Users field and press A

(F1).

dialog box appears. Type the

HP Digital Sender

(F1).

Y ou may want to use a naming convention for all user names, such as last name_first name or first name_last name.

Type the user’s e-mail address, password, and password

NTER

confirmation, pressing E

Press O

PTIONS

(F2) and select YES (F1) or NO (F4) for each

after each field.

option in the user profile.

Press O

(F1). The user profile can now be used to send e-mail,

send faxes, and print.

To change a user profile

At the control panel, press S

ETUP

(ALT+F4). Then press U

(F1). If an administrator password is required, the

8100C Administrator’s Password

password and press O Select a name in the list of users by using the arrow keys or type

(F1).

dialog box appears. Type the

the profile name in the Users field and press M Modify the name, e-mail address, password, and password

confirmation, pressing E

Press O

PTIONS

(F2) and select YES (F1) or NO (F4) for each

NTER

after each field.

HP Digital Sender

ODIFY

(F3).

option in the user profile.

Press O

(F1).

To delete a user profile

(F1).

ELETE

ETUP

(ALT+F4). Then press U

HP Digital Sender

dialog box appears. Type the

(F3).

At the control panel, press S

(F1). If an administrator password is required, the

8100C Administrator’s Password

password and press O Highlight a name in the list of users or type the profile name in the

Users field and press D

SERS

CAUTION

Press O

(F1) to delete the user profile. Press C

ANCEL

(F4) to

return to the Users screen without deleting the profile.

Deleting a user profile also deletes that user’s address book.

Working with address books

This section contains information about address books that pertains to the administrator.

The administrator maintains these categories in the L

ETUP

the S

●

(ALT+F4) menu:

Public E-mail Lists

Contains predefined groups of e-mail addresses available to any user. Only the administrator can change information in this address book.

Public E-mail Addresses

Contains e-mail addresses available to any user. Only the administrator can change information in this address book.

User’s E-mail Lists

Contains a registered user’s predefined groups of e-mail addresses. The user can change information in this address book through the L

ISTS

option of the main menu.

User’s E-mail Addresses

Contains e-mail addresses available to the registered user. The user can change information in this address book through the

ISTS

option of the main menu.

Fax Lists

Contains predefined groups of fax numbers available to any registered user. The user can change information in this address book through the L

ISTS

Fax Numbers

Contains fax numbers available to any registered user. The user can change information in this address book through the L option of the main menu.

Working with address books

option of the main menu.

ISTS

option of

ISTS

Maintaining the Public Lists address book

Only the administrator can change information in the Public Lists address book.

To add a list to the Public Lists address book

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Lists

8100C Administrator’s Password

password and press O Type the name for the distribution list.

Press E

Press O

Type an address to add to the list and press E

Edit the information for the address and click S

Repeat steps 7 and 8 for each address to add to the list.

NTER

(F1) to add the new list.

(F1).

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

NTER

AVE

(F1).

To delete a list from the Public Lists address book

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Lists

8100C Administrator’s Password

password and press O Type a list name or choose the distribution list name from the list.

(F1).

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

5 6

Press D Press O

ELETE

(F3).

(F1) to confirm.

Working with address books

To add addresses to a distribution list

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Lists

8100C Administrator’s Password

password and press O Select the distribution list you want to edit.

Press O

Type an address to add to the list and press E

Edit the information for the address and click S

Repeat steps 6 and 7 for each address to add to the list.

to modify the list.

(F1).

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

NTER

To delete addresses from a distribution list

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Lists

8100C Administrator’s Password

password and press O Select the distribution list you want to edit.

Press OK (F1) to modify the list.

(F1).

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

AVE

(F1).

Select the addresses.

6 7 8

Press D Press O

ELETE

(F1) to confirm the deletion.

(F3).

Maintaining the Public E-mail address book

Only the administrator can change information in the Public E-mail address book.

To add an address to the Public E-mail address book

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Addresses

8100C Administrator’s Password

password and press O Add an address by doing one of the following:

●

Type a name for this entry in the

(F1).

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

field and press ADD

Name

(F1).

●

If the digital sender is set to work with an LDAP server, begin

EARCH

typing the first letters of an entry and press S

(F2). Use

the and keys to select an entry and press OK (F1).

Change the name and e-mail information for this entry as

(F1).

to move between fields.

AVE

(F1).

necessary. Use T Press S

Repeat steps 4 through 6 for each address you want to add.

When finished, click S

AVE

To delete an address from the Public E-mail address book

CAUTION

Press S

Select

If an administrator password is required, the

ETUP

(ALT+F4), then L

Public E-mail Addresses

8100C Administrator’s Password

password and press O Type a display name or choose the address from the list using

ISTS

(F3).

HP Digital Sender

dialog box appears. Type the

the arrow keys.

5 6

Press D Press O

ELETE

(F3).

(F1) to confirm.

Deleting an address from the public e-mail address book also deletes that address from all public and personal distribution lists.

Changing the contrast level of the LCD

Maintaining user lists and addresses

To add, modify, or delete the addresses and lists for a particular registered user, follow the procedures in “Maintaining the Public

E-mail address book” on page 46 and “Maintaining the Public Lists address book” on page 44 with the following provisions:

●

Select User’s E-mail Lists or User’s E-mail Addresses from L

●

Between steps 3 and 4, enter the user name.

Maintaining fax lists and numbers

Users and the administrator have access to fax lists and numbers. To add, modify, or delete fax lists and numbers, follow the procedures in the user guide with the following provisions:

●

Press S fax numbers.

●

The digital sender will not ask for a user name.

ETUP

(ALT+F4), then L

ISTS

(F3) to access the fax lists and

Changing the contrast level of the LCD

Use this procedure to change the contrast of the display on the control panel. You might want to do this, for example, to adjust for lighting conditions in your office.

To change contrast level

You can change the contrast level at any time. The digital sender does not need to be idle.

ISTS

At the control panel, press the following while at the main menu or during login:

HIFT+ALT

+ (decreases) + (increases)

Upgrading the digital sender firmware

If you register with the digital sender website (

www.digitalsender.hp.com

firmware upgrade is available for the digital sender. Notes about the procedure:

●

When you upgrade the digital sender firmware, you replace the existing firmware image with one or more new files.

●

The digital sender is locked from use until the upgrade has finished.

●

This procedure causes the digital sender to shut down and restart.

●

The upgrade interrupts any job in progress.

●

If the digital sender detects a problem with the new firmware version, it automatically reverts to the old version.

●

The upgrade takes from 1 to 5 minutes.

), you will be notified by e-mail when a

http://

To upgrade the digital sender firmware

Download the firmware upgrade file from the digital sender

website ( which shares the network with the digital sender.

Follow the instructions on the website for upgrading the firmware

image.

http://www.digitalsender.hp.com

) to a computer

At the end of the procedure, you are notified of the upgrade’s success or failure.

Backing up and restoring the digital sender

The Backup and Restore utilities save and recover the configuration of all personal and public address books, and the configuration of the digital sender. These utilities are stored in the \Utility folder on the product CD and must be installed on a computer on the same network as the digital sender.

To install the Backup and Restore utilities

On the product CD, browse to the Utilities folder.

Review the Readme.txt file

Run Install.bat. The utilities are installed to C:\HP 8100C\Utility.

Note

Backup and Restore are command line programs which can be run from a .bat or .cmd file.

Backing up the digital sender

Use this procedure:

●

After configuring the digital sender, creating users, and configuring public and personal address books

●

Periodically to ensure recoverability of the digital sender to a desired state

●

Before performing firmware upgrades

Backup saves the configuration of the digital sender to a .tgz file on your hard drive.

To back up the digital sender

Make sure the computer you are using has the Backup and

Restore utilities installed. At a command line, run Backup using the following syntax:

backup.exe/dir: /p:

Administrator Password

Backup Directory

/l/tr

/d:

Digital Sender

Note

Example: backup.exe /dir:c:\data /d:xxx.xxx.xxx.xxx /p:password /l /tr

Restoring the digital sender

Use this procedure:

●

After initializing the address books

●

After performing a Restore to factory defaults

●

When instructed to do so by HP Customer Support

Note

This procedure will erase any changes made to the address books and configurations since a backup image was created.

To restore the digital sender

Make sure the computer you are using has the Backup and

Restore utilities installed. At a command line, run Restore using the following syntax:

restore.exe/f: /p:

Administrator Password

Note

Backup and Restore codes

Source Description

/dir Directory must be in a volume supporting long file names. /d Digital sender network name or IP address. /p Digital sender administrator password.

Example: restore.exe /f:c:\data\data.tgz /d:xxx.xxx.xxx.xxx / p:password /l /tr

Restore File

/d:

Digital Sender

/l/tr

/l Log results in log file (backup.log or restore.log). /tr Log low level activity in trace file (backup.trc or restore.trc). /f Restore file, generated by previous backup.

Cleaning the digital sender

Digital Sender glass

When to clean:

●

as necessary

●

when vertical streaks appear on electronic forms of sent documents

To clean the glass

Clean the glass surface gently using a soft cloth. Do not press hard on the glass surface (you could break the glass). You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.

Cleaning the digital sender

CAUTION

Do not use other cleaning fluids. They may damage the digital sender. Never spray cleaning fluid directly on the digital sender glass.

ADF

When to clean:

●

if paper documents in good condition begin to mis-feed

●

when vertical streaks appear on electronic forms of sent documents

To clean the ADF

Raise the control panel access

hatch. Wipe the rollers and separation pad

with a soft, clean, lint-free cloth. You may dampen the cloth with isopropyl alcohol, if necessary.

Close the access hatch. Be sure it

snaps down on both sides. Raise the input tray.

Wipe the top of the ADF window (the

clear plastic window) and rollers with a soft, clean, lint-free cloth. You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.

Cleaning the digital sender

Check the flat gray bar above the

ADF window. The bar should have no black or other markings. If necessary, clean the flat gray bar.

Raise the output tray.

Wipe the bottom of the ADF window

(the clear plastic window) with a soft, clean, lint-free cloth. You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.

To eliminate vertical streaks, clean

the flatbed glass, especially near the top of the glass.

CAUTION

Do not use other cleaning fluids. They may damage the ADF window. Never spray cleaning fluid directly on the ADF.

Sources for information about problems

Troubleshooting

Sources for information about problems

Source Description

Control panel messages

Job(s) state This screen reveals the status of the last five jobs processed

Revision page The Revision page that you can display at the control panel is

Messages on the control panel display when there are problems. See “ of messages and recommended actions.

by the digital sender. See “Job(s) state” on page 32 for details.

an important troubleshooting tool. Ability to display the page indicates that the digital sender is operating correctly. Information on the page reveals the status of your network and the network interface card. The page is also your reference for information about firmware versions and product numbers (sometimes needed when you contact HP customer support).

Revision page” on page 33 for details.

See “

Control panel messages” on page 56 for a list

Troubleshooting the digital sender

General digital sender troubleshooting

Use the table in the user guide to solve common problems encountered while using the digital sender. Contact HP customer support (see page 67) the problem.

Control panel messages

The following table lists the messages the control panel might display which may require the administrator’s attention. The table also lists the cause of the message, and recommended actions. See the user guide for other control panel messages.

if the actions suggested there do not resolve

Note

The messages are listed in alphabetical order. Messages that report normal status are not included.

Control panel messages

Message Description Actions

AB Error

The default “From” e-mail address is not set. Cannot send e-mail messages if “From” field is not provided either at control panel or in registered user profile.

The DNS configuration is inconsistent. Please check.

codes.

An internal problem in accessing address books has occurred.

A default address is missing from the configuration.

There is a problem with the DNS (Domain Name System) configuration.

FROM

e-mail

Turn the digital sender off and then back

●

on. Perform a database check (see

●

“Checking the address book database” on page 38).

If the problem persists, note the error

●

codes and contact HP customer support. Use the

●

configure the default address. If the problem persists, contact HP

●

customer support.

Using the

●

make sure that you have correctly configured a DNS server and default domain. Try reentering the information in the

●

configuration menu. If the problem persists, contact

●

HP customer support.

configuration menu to

E-mail

FROM

configuration menu,

Network

e-mail

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Actions

The e-mail configuration is inconsistent. Please check.

The e-mail function isn’t configured. Please contact the administrator or refer to the documentation.

E-mail server not available. Contact the administrator.

There is a problem with the e-mail configuration.

You selected the e-mail function, but the e-mail server is turned off or cannot be reached.

●

Using the make sure that you have correctly configured the e-mail server address and e-mail default

●

Try reentering the information in the

Network

●

Turn the digital sender off and then back on.

●

If the problem persists, contact HP customer support.

●

See “Configure e-mail parameters” on page 20.

●

Turn the digital sender off and then on again.

●

Make sure all cabling is securely connected.

●

Make sure the e-mail server is running and can be reached from the portion of the network on which the digital sender is installed.

●

Make sure the network interface card is communicating with the network. To do this, verify that the TCP/IP status parameter on the Revision page reads

READY

sender using a network command such as ping.

Errors were found when checking the address book. Initialize address book?

The I-fax configuration is inconsistent. Please check.

The i-fax function isn’t configured. Please contact the administrator or refer to the documentation.

Internal error.

codes

Digital Sender halted.

An internal check of the address book database found significant problems.

There is a problem with the Ifax configuration.

There is a problem with the ifax configuration.

Internal problem.

●

Reset address books by answering “Yes” to the control panel question. Wait for the reset to complete and then restore a backup copy of the address book.

●

Using the sure that you have correctly configured the I-fax domain, fax account e-mail address, fax prefix and/or fax postage.

●

Try reentering the information in the

Network

●

Turn the digital sender off and then back on.

●

If the problem persists, contact HP customer support.

●

See “Configure I-fax parameters” on page 21.

●

See the internal error table starting on

page 61.

configuration menu,

E-mail

address.

FROM

configuration menu.

, and then try to reach the digital

configuration menu, make

I-fax

configuration menu.

Control panel messages (continued)

Message Description Actions

Invalid credentials. Check account name and password.

Invalid password. Press any key to retry.

JetDirect not responding. Please check the card or the firmware version.

The LDAP configuration is inconsistent. Please check.

LDAP protocol error. The LDAP search could not

The account name and password that have been configured for authenticating LDAP searches are invalid.

The digital sender did not recognize the password you entered.

The firmware version of the HP JetDirect print server (interface card) installed in the digital sender is not compatible with the product.

There is a problem with the LDAP configuration.

complete because of a problem with a network connection or LDAP server.

Use the

E-mail

configuration menu at the

●

control panel to change the account name and password.

●

Press any key and then retype the password. The password is casesensitive, so make sure you type the right combination of uppercase and lowercase letters.

●

If the problem persists see “Erasing

administrator password” on page 30 .

●

Contact HP customer support.

●

Using the

E-mail

configuration menu, make sure that you have correctly configured the LDAP server.

●

Try reentering the information i n the configuration menu.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact HP customer support.

●

Turn the digital sender off and then back on.

●

Check that the other functions of the digital sender are working.

●

Make sure the LDAP server is functioning properly .

●

If the problem persists, contact HP customer support.

E-mail

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Actions

The LDAP server is currently unreachable. Contact the administrator.

Network error

. There is a problem with the

codes

There is a problem with either the LDAP server or the network.

network interface card.

No matches found. There is no entry in the LDAP

directory that matches your search string and search criteria.

Object not found. Check your configuration.

Either the search root or the name/password combination for authenticating searches in the LDAP server is incorrect.

Partial results. Check your configuration.

The search root for searches in the LDAP server is incorrect.

Passwords do not match. Press any key to retry.

During the procedure to change password, the confirming password that was entered did not match the first password.

●

Try again later.

●

Check that all cabling is securely connected.

●

Using the menus, make sure you have correctly configured all TCP/IP addresses, the LDAP server name, and (optionally) the LDAP port number.

●

If you use symbolic names, make sure you have correctly configured a DNS or WINS server in the menu.

●

Check that the network is working correctly using a network command such as ping.

●

Check with the LDAP server administrator to make sure the LDAP server is running.

●

Check that the network is properly configured.

●

If the problem persists, contact HP customer support.

●

Turn the digital sender off and then back on.

●

Check the TCP/IP status parameter on the Revision page. If it displays try reaching the digital sender using a network command such as ping. If it displays contact HP customer support.

●

Check the accuracy of your search string and search criteria.

●

Use the control panel to correct the search root or name/password combination.

●

Use the control panel to correct the search root.

●

Try again.

Network

ERROR

E-mail

configuration menu at the

E-mail

configuration menu at the

E-mail

and

Network

configuration

, note the codes and

configuration

READY

Control panel messages (continued)

Message Description Actions

Search error. An unexpected problem

occurred in the LDAP search (for example, memory shortage, or problem with the network link or LDAP server).

Sorry, you have typed an incorrect password. Please retype your password.

This operation can require several minutes. Do you really want to proceed?

This user is not registered. Please add them.

This will clear the configuration and all the destinations. Do you really want to proceed?

This will clear your changes. Do you really want to proceed?

The user name you typed was not found. Contact the administrator.

The WINS configuration is inconsistent. Please check.

You do not have sufficient access rights.

You need to become a registered user to use this digital sender. Please contact your admin.

The digital sender did not recognize the password you typed.

You are being asked to confirm that you want to check the address book database.

The user needs a user profile.

You are being asked to confirm that you want to reset the digital sender to the factory defaults.

You are being asked to confirm that you want to discard all changes that you have made in the configuration menu.

The digital sender did not recognize the user name you entered.

There is a problem with the WINS (Windows Internet Naming Service) configuration.

The account name used to authenticate searches with LDAP server has insufficient rights to access the information.

Allow user self-registration General

configuration menu is

in the

disabled.

●

Try the search again.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact HP customer support.

●

Press any key to clear the message, and then retype the password. Passwords are case-sensitive, so make sure you enter the correct combination of lowercase and uppercase letters.

●

Check the user profile for the password.

●

Press OK to continue with the database check or press C

ANCEL

to cancel. If you continue, the digital sender shuts down and restarts.

●

See “Creating and maintaining user profiles” on page 41.

●

Press OK to continue with the reset or

ANCEL

press C

●

Press OK to discard your changes; this

to cancel.

takes you out of the configuration menu.

ANCEL

Press C

to return to the

configuration menu, where you can use

AVE

to save the changes before exiting.

●

Make sure the name is correct and try again.

●

Try reentering the information in the

Network

configuration menu.

●

If the problem persists, contact HP customer support.

Use the

E-mail

configuration menu at the

●

control panel to change the account name and password.

●

The administrator must add the user. See

“Creating and maintaining user profiles” on page 41.

●

Allow user self-registration.

Enable

Troubleshooting the digital sender

Internal error message descriptions and actions

Code Description Actions

NOTE

Every internal error message has a code associated with it. Use the code to locate the description and action.

xxxxx

Internal software or hardware problem.

xxxxx

Internal failure.

10,0 Failure initializing address books.●Turn the digital sender off and then back on.

●

Turn the digital sender off and then back on.

●

Verify control panel access hatch is snapped into place.

●

Verify all cables are seated securely.

●

If the problem persists, note the code and contact HP customer support.

●

Turn the digital sender off and then back on.

●

Reconfigure all network parameters.

●

If the problem persists, note the code and contact HP customer support.

●

Check the address book database (see “Checking

the address book database” on page 38).

●

Clear the address book.

●

Reset the digital sender to factory defaults (see

“Resetting to factory defaults” on page 37).

NOTE: This also erases the administrator password, all TCP/IP configuration, and all public and personal address books.

●

If the problem persists, note the code and contact HP customer support.

Troubleshooting network problems

Network interface card troubleshooting

Several parameters on the Revision page provide helpful information about the print server. In particular, the TCP/IP status parameter indicates whether the print server is actively connected to the network or whether an error condition exists.

Revision page” on page 33 for a description of all parameters

See “ and for steps on how to access the Revision page.

If the digital sender fails to connect to the network, verify the following information is correctly entered in the

●

IP address

●

IP subnet mask

●

IP gateway

Network

configuration menu.

Refer to troubleshooting guides.

http://www.digitalsender.hp.com

for advanced network

Hewlett-Packard limited warranty statement

Warranty and support

information

Hewlett-Packard limited warranty statement

HP PRODUCT HP Digital Sender 8100C

HP warrants HP hardware, accessories, and supplies against

defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement parts may be either new or like-new.

HP warrants that HP software will not fail to execute its

programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

DURATION OF WARRANTY One year

HP does not warrant that the operation of HP products will be

uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new

in performance or may have been subject to incidental use. The warranty period begins on the date of the delivery or on the

date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

Warranty does not apply to defects resulting from improper or

inadequate maintenance or calibration, software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance.

Note

Operation of the digital sender beyond the limit of its nominal duty cycle (scanning greater than the equivalent of 3300 pages per month) shall be deemed digital sender abuse and all repairs thereafter are to be billed on a time-and-materials basis.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE

WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

HP will be liable for damage to tangible property per incident up

to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES

IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW

ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Hewlett-Packard Year 2000 warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the 20th and 21st centuries, and the year 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with such HP product(s) properly exchange date data. The duration of the Year 2000 warranty extends through January 31, 2001.

Replacement parts and accessories

You can obtain replacement parts for your HP Digital Sender 8100C by contacting your sales representative or your Hewlett-Packard dealer.

Replacement parts and accessories

Item Part or

Documentation CD-ROM (full set) C7707-60009 Welcome Poster C7707-90004 Welcome Poster (Eastern Europe) C7707-90015 ADF window C5195-16511 Bumper foot C4557-40118 Control panel clip C7707-40005

product number

HP customer support options worldwide

You can call HP for support using the table below. For all other support information, such as obtaining printer drivers or help using an online server, see

HP support” on page 69

“

Customer Support and Product Repair Assistance for the U.S. and Canada

(See the administrator guide for additional product repair information.)

Call (1) (208) 323-2551 in the U.S. Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge for 90 days. The 90-day period begins with the first suppor t call, and it must be wi thin the one- year hardware warranty period. However, your standard long-distance phone charges still apply. Have your product nearby and your serial number ready when calling.

After your free telephone-support period has expired, fee-based telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time).

to change.

Charges begin only when you connect with a support technician. *Prices subject

European Customer Support Center Language

and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service for 90 days, beginning with the first support call, but it must be within the one-year warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your 90-day free phone support has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

(unless otherwise noted)

English

Czech

Danish Dutch

Finnish French

German

Greek

Ireland: +353 (0)1 662 5525 U.K.: +44 (171) 512-5202 International: +44 (0)171 512 52 02 +42 (0)2 6130 7310

(08:00-18:00 Monday-Thursday;

08:00-16:30 Friday)

(45) 3929-4099 Belgium: +32 (0)2 626 8806 Netherlands: +31 (0)20 606 8751 +358 (0)203 47 288 Belgium:+32 (0)2 626 8807 France: +33 (0)1 43 62 34 34 Germany: +49 (0)180 52 58 143

(24PF/min)

Austria: +43 (0)7114 201080 +30 (0)1 689 64 11

(09:00-17:00 CET)

Hebrew

Hungarian Italian Norwegian Polish Portuguese

Russian

Spanish Swedish Switzerland Turkey

+972 (0)9 9524848

CET Sunday-Thursday)

+36 (0)1 382 1111 Italy: +39 02 264 10350 +47 22 11 6299 +351 (0)1 3176333 Portugal: +7 095 797 3520

(09:00-18:00 CET)

+27 86 000 1030

(08:00-17:00 CET)

Spain: +46 (0)8 619 2170 +41 (0)848 80 11 11 +90 212 224 59 25 +44 (0)171 512 52 02

(09:00-18:00

All other countries worldwide:

Use the telephone number below for your country to

obtain support during the warranty period.

Argen tina Aus tr a li a Brazil Canad a China Chile Hong Kong India

Indonesia Korea ( Se oul) Korea (outside Seoul)

(541) 778 8380 +61 3 8877-8000 (011) 829 6612 (1) (905) 206-4663 +86 (0)10 6564 5959 800 360 999 +85 (2) 2802 4098 +91 11 682-6035 +91 11 682-6069 +62 (21) 350 3408 +82 (2) 3270 0700 080 999-0700

Japan Malaysia Mexico Middle East/Africa New Zealand Philippines Sing ap or e South Africa Taiwan Thail and Ve n ez ue l a Viet Nam

+81 3 3335-8333 +60 (3) 295 2566 01 800 472 6684 (41) (22) 780-7111 +64 (9) 356 6640 +63 (2) 867 3551 +65 272 5300 +34 902 321 123 +886 (2) 2717 0055 +66 (2) 661 4000 800 47 888 +84 (0) 8 823 4530

HP support

Online services:

access to information over your modem, we suggest these services:

Obtaining software utilities and electronic Information:

HP direct ordering for accessories or supplies:

HP Support Assistant CD-ROM:

HP Service Information:

HP Service Agreements:

Locating HP Resellers

for 24-hour

HP support

- Firmware upgrades, printer drivers,

World Wide Web URL

updated HP printer software, plus product and support information may be obtained from the following URLs for HP Digital Sender 8100C in the U.S. in Europe Printer drivers may be obtained from the following sites: in Japan in Korea in Taiwan or the local driver website

America Online

U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria 022 58 58 485 France +353 1 704 90 00 Germany 0180 531 31 64 (24PF/min) Switzerland 0848 80 10 11 United Kingdom 0800 279 1234

See

“

HP customer support options worldwide” on page 67

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service call 1-800-457-1762 in the U.S. or Canada; +31 555 384279 in Europe (0800 960 274 in the U.K.); (65) 740-4477 in the Asia/Pacific region; and 1-801-431-1587 in Latin America.

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service: 1-800-446-0522.

Hewlett-Packard appliances, peripherals, personal computers, supplies, and accessories are available at HP authorized resellers worldwide. To find the one nearest to you, contact: United States: 1-877-DSENDER (373-6337) Canada: 1-800-387-3867 Europe:

http://www.hp.com

Other Countries

http://www.digitalsender.hp.com http://www.hp.com http://www2.hp.com

ftp://www.jpn.hp.com/drivers http://www.hp.co.kr http://www.hp.com.tw http://www.dds.com.tw

- America Online/Bertelsmann is available in the

and select Assistance and

Specifications

Equipment specifications

Feature Description

Flatbed and sheetfed

Product type Scanning element Light source Interface Optical resolution Maximum scanning speed

Image processing

Compression

AC line voltage Power consumption

Noise pressure levels

Weight Duty cycle Control panel display

●

Charged-coupled device

●

Cold Cathode Fluorescent Lamp (CCFL)

●

Ethernet 10BaseT

●

600 dpi (dots per inch)

●

B/W sending quality: 4 pages per minute

●

Color sending quality: 3 pages per minute

●

Photo sending quality: 3.5 pages per minute

●

Black-and-white documents

●

Color documents

●

Color and black-and-white documents

●

High-resolution color and black-and-white

●

photographs (print only) Software: HP Smart Compression Imaging

●

Technology utilizing CCIP, G4, and optimized JPEG compression

100 to 240 Vac, 50 to 60 Hz

●

30 W idle

●

38 W operating

●

56 dB when operating the flatbed

●

68 dB when operating the ADF

●

10.9 kg (24.0 lb)

●

3,300 pages per month

●

240-by-64 pixels graphic LCD

●

Blue dots on silver-gray background

●

Equipment specifications

Feature Description

40-key alphabetic keypad

Keypad

Scan engine

Automatic document feeder (ADF)

●

12-key numeric keypad

●

Help key

●

Simplex/duplex key for single-sided or double-

●

sided scanning Green “go” button and red “stop” button

●

4 context-sensitive function keys

●

Full-color and grayscale ADF (automatic

●

document feeder) and flatbed scans Image calibration

●

Color and tonal adjustment

●

Data scaling and enhancement

●

25-page capacity

●

High feeding accuracy and reliability

●

Variety of paper sizes and weights

●

Correct order output

●

Automatic start and stop at any speed

●

Environmental ranges

Operating 10 to 35° C (50 to 95° F) Storage -40 to 60° C (-40 to 140° F)

Operating 10 to 80% noncondensing (10 to 35° C) Storage 0 to 90%

Temperature

Humidity

Environmental ranges

CAUTION

The operating environment should be stable, with no abrupt changes in temperature or humidity, or your digital sender might be damaged. If you move the digital sender from a cold to a warm environment, wait about two hours before using it.

Supported capabilities

Operating capabilities

Description Maximum

Multiple selections at control panel (combination of each individual e-mail address and each distribution list)

Destinations for an e-mail message (combination of all individual e-mail addresses and all addresses in selected distribution lists)

Destinations for a fax transmission 1,024 Characters in a telephone number 80

Memory capabilities

Description Maximum

Users 4,096 Public e-mail addresses 200,000 Fax numbers 2,048 Size of public e-mail distribution lists 512 Number of public e-mail distribution lists 512 Size of fax distribution list 512 Number of fax distribution lists 512

128

1,024

Public HP JetSend-enabled printers 64 Size of personal e-mail address book 256 Number of personal distribution lists 100 Length of user’s name 31 Length of display name 31 Length of user’s password 15 Length of distribution list name 31 Length of fax number 79 Length of e-mail address 255

Declarations of Conformity

EU Declaration of Conformity

According to ISO/IEC Guide 22 and EN 45014

Declarations of Conformity

Manufacturer’s Name: Manufacturer’s Address:

Declares that the product

Product Name: Model Numbers: Product Options:

Conforms to the following specifications:

SAFETY IEC 950:1991+A1:1992+A2:1993+A3:1995+A4:1996

EN 60950:1992 +A1:1992+A2:1993+A3:1995+A4:1997+A11:1997 EN 60825-1:1994 Class 1

EMC CISPR 22:1993+A1+A2, Class B/ EN 55022:1994+A1+A2, Class B

IEC 1000-3-2:1995 / EN 61000-3-2:1995 IEC 1000-3-3:1994 / EN 61000-3-3:1995 EN 50082-1:1992

Supplementary information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE-marking accordingly. LEDs in this product are Class 1 in accordance to EN60825-1.

Hewlett-Packard Company Greeley Hardcopy Division

700 71st Avenue Greeley, Colorado 80634 USA

HP Digital Sender 8100C C7707 (may contain suffix) C7707

IEC 801-2:1991 / prEN 55024-2:1992 ± 4 KV CD; ± 8 KV AD IEC 801-3:1984 / prEN 55024-3:1991 3 V/m IEC 801-4:1988 / prEN 55024-4:1992 ± 1.0 KV power lines

Greeley, Colorado, USA, December 1999

__________________________________ Jodi Schilling - Quality Manager

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department ZQ/Standards Europe, Herrenberger Straße 130, D-71034 Böblingen (Fax: +49-7031-14-3143)

FCC Declaration of Conformity

Manufacturer’s Name: Manufacturer’s Address:

Contact Person: Telephone: Product Name: Model Numbers: Product Options:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipme nt generates, uses, and can radiate radio frequency energ y , and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications . Howe ver , there is no guarantee th at interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encou raged to try to correct the interference by one or more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment into an outlet on a circuit differe nt from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the digital sender that are not expressly approved by Hewlett-Packard could void the user’s authority to operate this equipment. Only use the cables, connecto rs, power cords and accessories supplied with this equipment or expressly approved by Hewlett-Packard.

Hewlett-Packard Company Greeley Hardcopy Division

700 71st Avenue Greeley, Colorado 80634 USA

GHC Regulatory Manager 970-350-5600 HP Digital Sender 8100C C7707 (may contain suffix) C7707

Test report on file: Date:

C7707-1 December, 1999

German noise declaration

Geräuschemission

LpS <70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 Die Daten sind die Ergebnisse von Typprüfungen.

German noise declaration

Index

Symbols

.tif format files /d code /dir code /f code /l code /p code /tr code

50 50 50

50 50

Numbers

2000 warranty

A4-sized paper AB Error message AC line voltage access rights,insufficient

accessories and supplies

ordering

warranty accounts,invalid credentials acoustic emissions Acrobat Reader,website activity information

adding

addresses to distribution list

addresses to public e-mail book

HP JetSend devices

lists to address book

user profiles

address books

adding lists

adding to public e-mail

checking

clearing database

39, 43

control panel error messages

deleting lists from

descriptions

error messages

errors

failure to initialize

internal errors

maintaining

Address Caching Enabled setting addresses

adding to distribution list

deleting from distribution list

ADF (automatic document feeder)

cable

cleaning connector socket illustration maximum pages paper sizes supported specifications

adjusting

contrast for scanning contrast of display

administrator

activities changing password for description erasing password for

tools Administrator E-mail parameter Administrator Full Name parameter administrator guide,part numbers Administrator Password parameter Adobe Acrobat Reader,website agreements,service Allow Guest Login parameter America Online support service AOL support service

assigning IP address

default timeout

manually authorized dealers

Auto BCC Function Enabled parameter automatic document feeder (ADF).

See

(automatic document feeder)

B/W contrast,changing B/W Document,sending quality

backing up

address books

codes

device configuration backup utility Bad packets parameter Boot Block Ver. parameter BOOTP,using to assign IP address Box Version # parameter

ADF

Index

capacity of ADF

cards,connector to network interface changing

administrator password contrast

user profiles

characters,maximum number of

checking the address book database checklist for configuration

cleaning

ADF

device

scanner glass

clearing,address book database

codes

for backing up and restoring internal messages

Collisions parameter

Color Document,sending quality color,sending

Color-B/W Photo sending quality

components

hardware software

compression features

configuration

checklist extended and optional minimum

parameters in configuration menu preparing for resetting to factory defaults using the control panel

configuration menu,parameters

configuring

e-mail

e-mail parameters at control panel extended parameters HP JetSend devices I-fax

I-fax parameters at control panel

optional parameters conformity, declaration of connector socket

connectors

control panel cable

control panel socket

illustration

power socket

print server consumption, power

contrast

changing

changing display

control panel

assigning IP address from changing contrast configuring device configuring e-mail parameters configuring I-fax parameters connector cable illustration

maximum number of selections messages socket connector specifications

controlling access to device

convenience copying

description

maximum number of printers copies,e-mail messages copying,convenience creating,user profiles customer support options worldwide cycle, duty

database of address books

checking

clearing

errors

date

firmware

setting for digital sender Date parameter dealers, authorized declaration of conformity decreasing,contrast

defaults

FROM field in e-mail messages

image quality for e-mail messages

IP address timeout

resetting to factory

SUBJECT field in e-mail messages

defects

product

software

deleting

addresses from public e-mail address book

lists from address book delivery,notification of e-mail description,security

destinations

fax

from digital sender DHCP,using to assign IP address diagnostics,administrator tools displaying,revision page

Index

distribution lists

adding addresses deleting addresses maintaining maximum number of destinations

distribution services

DNS (Domain Name System)

configuration problem support

DNS Domain parameter DNS Server Address parameter document input tray document lever document output tray documentation,part numbers documents,sending color dots per inch (dpi), resolution dpi (dots per inch), resolution drivers, printer duty cycle

71 71

e-mail

address book description configuration

configuring parameters at control panel copies of messages dependencies invalid credentials maximum number of destinations not configured notification of delivery

e-mail addresses

adding to public e-mail address book deleting from public e-mail address book

maximum number E-mail Default From parameter E-mail Default Subject parameter E-mail File Format parameter E-mail File Selection parameter E-mail Language parameter E-mail Quality parameter E-mail Server Addr. parameter e-mail server unavailable

e-mail service

configuration problem

description

Engine FW Ver. parameter environmental specifications

equipment

components

specifications erasing,administrator password Error status errors,in address book

ESMTP Function Enabled parameter

ESMTP support Ethernet interface extended configuration extended parameters,configuring Extended SMTP support

factory defaults, resetting to Fax # Prefix setting

Fax Account E-mail parameter Fax File Format parameter

Fax numbers,maximum number of addresses Fax Postage parameter Fax Provider Domain parameter fax service,description fax,dependencies faxing,maximum number destinations features,compression

file formats

for e-mail I-fax

firmware

print server version scanner engine upgrading device version

Framing err. parameter FROM field in e-mail messages FW Date parameter FW Ver parameter

G4 compression Gateway Addr. status gateway server,default German noise declaration

glass

cleaning scanner scanner

guest login guest users,description

hardware

components internal problems repair assistance specifications

warranty HP authorized dealers HP JetDirect Cfg. parameter HP JetDirect FW Rev. parameter HP JetDirect ID parameter HP JetDirect Prd. # parameter

Index

HP JetDirect printer servers

connector to card firmware version installed ID

not responding product number installed timeout

troubleshooting HP JetDirect Timeout parameter HP JetSend,configuring devices

HP Smart Compression Imaging Technology HP Support Assistant compact disc HP Web JetAdmin humidity, specifications

ID, HP JetDirect printer server

I-fax

configuration problem

configuring

configuring at control panel

dependencies

fax file format

not configured

support

image processing options image quality,default for e-mail messages image,compression

inconsistent

DNS configuration

e-mail configuration incorrect passwords increasing,contrast initializing address books,failure to Initializing TCP/IP status installation,testing installing,digital sender insufficient access rights interface cards,troubleshooting interface type internal errors internal failure internal problems Internet fax. invalid credentials invalid passwords

58 61

See

I-fax

58 58

IP address

assigning manually

default timeout

on self-test page IP Address parameter IP Configuration parameter IP Gateway parameter IP Subnet Mask parameter

27, 34

Jet Direct. JetSend. job queue,status Job State screen

HP JetDirect printer server

See

HP JetSend

See

jobs

description of status finding status

JPEG compression

keypad,specifications

LAN hardware address LAN interface

Language parameter language support options languages,manuals in other Late collisions parameter LCD,changing contrast level

LDAP (Lightweight Directory Access Protocol)

configuration problem protocol error server unavailable support

LDAP Account Name parameter LDAP Password parameter LDAP Search Root parameter LDAP Server Address parameter LDAP Service Port parameter Legal-sized paper Letter-sized paper

levers

document

locking light source for scanning line voltage locking lever Log Server Addr. parameter

MAC address parameter Mail Ping Frequency parameter

maintaining

device

user profiles

manuals

in other languages

part numbers Max User Mail Size parameter maximum paper size,in ADF media.

See index entry for specific type of media

memory,capabilities

Index

messages

control panel internal error network error

MIME support

56 61

minimum

configuration

paper size in ADF modes,sending modifying,user profiles Multi-Boot Ver. parameter

network

collisions

connector to interface card

error codes

errors on job state screen

framing errors

operating systems supported

packets

problems connecting to

server type

supported protocols

troubleshooting interface card no matches found message

noise

German declaration

levels

notification,e-mail delivery numbers, product and part NW Error status

object not found message online support services

operating

humidity specification

temperature

operating systems,supported networks optical resolution optional configuration optional parameters,configuring overview,digital sender

packets, network

pages

capacity of ADF displaying Revision displaying Tasks Revision

pages per minute,scanning speed

paper

maximum in ADF sizes supported specifications weights supported

Paper Size parameter

parameters

configuration menu configuring e-mail at control panel configuring extended and optional

configuring I-fax part numbers partial results message parts,of product

20 22

passwords

changing administrator

description

do not match

erasing administrator

incorrect

invalid

LDAP (control panel)

performance

paper handling

scanning speed permissions,using device

Personal E-Mail address books

description

maximum destinations in a list

maximum number of addresses

maximum number of lists photographs, sending post-processing error status power connector socket power switch power,consumption PP Error status ppm,scanning speed print server,connector to card

printers

drivers

maximum number for convenience copying

sending to printing,dependencies Processing status product version profiles,creating and maintaining user programs,installed for digital sender

Index

protocols

dependency on supported used for e-mail

Public E-Mail address book

adding addresses deleting addresses description maintaining maximum number of addresses maximum number of lists

public lists

adding lists deleting lists from maintaining

Public Printers address book,maximum number of

printers

quality

B/W Document Color Document

Color-B/W Photo quality modes queue,jobs in

Reader,website Ready status receipts,e-mail delivery Received pkts parameter

registered users

deleting

description repair and replacement repair assistance replacement and repair replacement parts resetting,factory defaults resolution,optical restarting the digital sender restore utility

restoring

address books

codes

device configuration

Revision page

displaying

troubleshooting with Running Image # parameter

scanner

specifications type of

scanner glass

cleaning illustration

scanning

changing contrast setting size of area speed

scanning element search error message

security

controlling access

description sending modes Sending status sending,to e-mail Sent status

servers

dependencies on

e-mail unavailable

LDAP unavailable

log

service agreements

service and support

language options

options worldwide

settings

Color Document

Color-B/W Photo

time on digital sender setup,digital sender shutting down the digital sender

sizes

setting for scanning area

supported paper

Smart Compression Imaging Technology SMTP protocol,sending to e-mail

sockets

connectors

control panel cable

power connector

software

components

compression

internal problems

utilities

warranty

specifications

environmental

equipment

keypad

paper handling speed,scanning

Index

starting the digital sender

status

device

job

stopping the digital sender

storage

humidity specification temperature

SUBJECT field in e-mail messages

subnet mask

for IP address on self-test page parameter

supplies and accessories

ordering

warranty

support agreements

support and service

language options options worldwide

Support Assistant compact disc

supported

.tif files

fax services paper sizes

switches,power

Tasks page,displaying

TCP/IP

configuration dependency on status parameter

telephone numbers, maximum number of characters

temperature

operating

storage testing,installation Time parameter

timeout

default IP address

HP JetDirect printer server Token Ring interface

tools

for administrator

troubleshooting Transm. pkts. parameter transmission packets

50, 55

trays

document input

document output

troubleshooting

administrator tools

cleaning device

DNS configuration

e-mail configuration errors in address books

HP JetDirect printer servers I-fax configuration information on internal errors LDAP configuration network errors network interface card repair assistance Revision page sources for information testing installation tools

WINS configuration

types of users

58, 61

upgrading,device firmware user guide,part numbers

User Self-registration Enabled setting user’s e-mail addresses

description

user’s e-mail lists,description users

creating and maintaining profiles deleting profiles maximum number name not found not registered types

utilities, software

versions

boot block firmware multi-boot program print server firmware product scanner firmware

voltage, AC line

warranty

hardware software

year 2000 watts consumed Web JetAdmin.

HP Web JetAdmin

See

websites

Adobe Systems Incorporated

firmware upgrade

weight

digital sender

paper

Index

WINS (Windows Internet Naming

Service),configuration problem WINS Server Address parameter World Wide Web support service worldwide, support options WWW support service

Y2K warranty year 2000 warranty

61 28 69

HP 3100C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About the digital sender

Introduction

Environments and protocols

Network operating systems

Dependency matrix

Features

Performance

Paper handling

Sending quality

Distribution services

Security

Components

Hardware components

Installation process

The configuration process

Extended and optional functionality

Preparing for configuration

Configure I-fax parameters

Configure extended and optional parameters

Test the installation

Administering

Summary of administrator activities

Configuration menu parameters

Controlling security

Changing or setting administrator password

Erasing administrator password

Determining who can use the digital sender

Obtaining status and activity information

job(s) state

Revision page

Task s

Administrator tools

Shutting down and restarting

Resetting to factory defaults

Checking the address book database

Clearing the data base

B/W Contrast

Creating and maintaining user profiles

Working with address books

Maintaining the Public Lists address book

Maintaining user lists and addresses

Maintaining fax lists and numbers

Changing the contrast level of the LCD

Upgrading the digital sender firmware

Backing up and restoring the digital sender

Backing up the digital sender

Restoring the digital sender

Cleaning the digital sender

Digital Sender glass

Troubleshooting

Sources for information about problems

Troubleshooting the digital sender

General digital sender troubleshooting

Control panel messages

Troubleshooting network problems

Hewlett-Packard Year 2000 warranty

Replacement parts and accessories

Specifications

Equipment specifications

Environmental ranges

Supported capabilities

Declarations of Conformity

German noise declaration

Index

Symbols

Numbers