HP 2800 User Manual
User’s Guide
HP Business Inkjet 2800 series printer
User’s Guide
Copyright Information
© 2005 Copyright H ewlett-Packard
Development Company, L.P.
Edition 1, 2/2005
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The info rm atio n c on ta in ed he r ei n is subj ec t
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statemen ts accompan ying such
products and serv ices. Nothing herein
shoul d be con st r ue d as con st itu t in g an
additional warranty. HP shall not be liable
for tech nica l o r edit or ial er ro rs or o mi ssion s
contained herein.
Trademark Credits
Microsoft
MS-DOS
®
, Windows®, Windows NT®, and
®
are U.S. registe red trademarks
of Microsoft Corporation.
®
UNIX
is a registered tr ademark of the
Open Group.
®
Novell
and NetWare® are registered
trademarks of Novell Corporation.
®
Pentium
is a registered trademark of Intel
Corporation.
®
Adobe
and Acrobat® are registered
trademarks of Adobe Systems Incorporate.
Safety Information
Alwa ys follow basi c sa fety preca u tions
when using this product to reduce risk of
injury from fire or electric shock.
1 Read and understand all instructions in
the documentation that comes with the
printer.
2 Use only a grounded electrical outlet
when connecting this product to a power
source. If you do not know whether the
outlet is grounded, check with a
qualified electrician.
3 Observe all warnings and instructions
marke d on the pr o du ct .
4 Unplug this product from wall outlets
before cleaning.
5 Do not install or use this product
near water, or when you a re wet.
6 Install the product securely on a
stablesurface.
7 Insta ll the pr od uc t in a pr o tec ted
location where no one can step on or
trip over the line cord, and the line cord
cann ot be dam ag ed .
8 If the product does not operate
normally, see Maintaining and
troubleshooting.
9 There are no user-serviceable parts
inside . Refer servicing to qualified
servic e personn el.
Contents
1 Getting started
Finding other resources for the product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Installing accessories
Installing tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
To install the HP Jetdirect print server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
To verify that the print server has been installed correctly . . . . . . . . . . . . . . . . . . . . . 13
To obtain more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
To install a DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
To verify that the DIMM is installed correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Enabling accessories in the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Using the printer
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changing print settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing with the front or rear manual feed slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Guidelines for printing on both sides of a page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To perform duplexing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To perform automatic duplexing (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Printing on special and custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4 Configuring and managing the printer
Managing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Overview of printer management tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Monitor the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configure network options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Overview of printer management tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Understanding and printing the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Upgrading the firmware in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring the printer (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Network connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configuring the printer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
ENWW 3
5 Control panel
Understanding control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Types of control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Understanding control-panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Information menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configure Device menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Printing menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Changing networking parameters from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . 56
EIO menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Disabling network protocols (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printing control-panel menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Changing printer settings from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6 Maintaini ng and troubleshooting
Replacing the ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Maintaining the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Calibrating the color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Calibrating the linefeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Troubleshooting tips and resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
General troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Resetting the control panel language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Resolving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
All printer lights are blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printer does not accept printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Blank page printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Poor print quality and unexpected printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Meaningless characters print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Ink is not filli n g the t e xt o r graphics com ple t e ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Output is faded or dull colored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Colors are printing as black and white. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Wrong colors are printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Printout shows bleeding colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Colors do not line up properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Lines or dots are missing from text or graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Resolving paper-feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Tray cannot be inserted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Media is not supported for the printer or tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Media i s n o t p i c ked up from tra y 1 or tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Media is not coming out correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Pages are skewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Resolving printer management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Embedded Web server (EWS) cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Problems printing alignment page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Problems installing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Problems connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Clearing jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
4 ENWW
A HP supplies and accessories
Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Ink supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
HP Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
B Support and warranty
Obtaining electronic support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Obtaining HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Before you call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Telephone support numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
C Printer spec ifica tio ns
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
D Regulato ry info r mation
FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 02
Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
LED classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 03
Environmental sust a inability pro g r am . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Hazardous materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Recycling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Material safety data sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
End-of-life returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 05
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
ENWW 5
Getting started
1
Thank you for buying the printer. This guide provides details about how to use the printer and
to resolve printer and printing problems.
Finding other resources for the product
You can obtain product information and further troubleshooting resources that are not included
in this guide from the following resources:
Resource Description Location
Setup poster Provides illustr ated setup informati on. A printed v ersio n o f th is do cument
is provided with the printer. Also,
an electronic version is available
as an Adobe
Document Format (PDF) file on
the Starter CD.
®
Acrobat® Portable
Getting started
guide
Readme file and
release notes
Embedded Web
server (network
connection)
Toolbox
(Microsoft
Windows
Printer-driver
onscreen Help
(Windows)
HP Instant
Support
HP Jetdirect
Administrator’s
Guide
Control-panel Provides status, error, and warning information
®
®
)
Provides instructions for setting up the printer
and information about the warranty and
safety issues.
Provide late-breaking information and
troubleshoot ing tips.
Allows you to view status inf ormation, change
settings, and manage the printer from any
computer on the networ k.
See Embedded Web serve r (EWS).
Provides information about printhead health.
See Toolbox (Windows) for more information.
Provides an explan ation of the features in the
printer driver.
Helps you quickly ident ify, diagnose, and
resolve printing problems.
See HP Instant Support for more information.
Provides information for configuring and
troubleshoot ing the HP Jetdirect print server
that is installed in the printer.
about printer operation.
Included as a printed guide in the
box with the printer.
Included on the Starter CD.
Available through any standard
Web browser.
Available if you choose an
installation option that includes
the T oolbox.
Available from the printer driver.
Available through any standard
Web browser or through the
Toolbox (Windows).
Included on the Starter CD.
See Control panel.
Configuration
page
6 1 - Getting started ENWW
Provides informati on about the print er hardwar e
(such as the firmware version and model
number), printer settings, and accessories that
are installed (such as memory and trays). If the
printer is connected to a network, an additional
network configuration page is available.
See Understandi ng and pri nting
the configuration page.
Resource Description Location
System tests and
printouts (such t he
demo page
printout and
paper-path test)
Provides inform ation to help dia gnose probl ems
in the print mechanism and paper path.
z Demo page printout
z Paper-path test
HP websites Provides the late st pri nter sof tware , product and
support inform ati on.
HP telephone
support
Lists information to contact HP. During the
warranty period, this support is often free
of charge.
See Administer the printer.
http://www.hp.com/support/
businessinkjet2800
http://www.hp.com
See Telephone support numbers
.
ENWW Finding other resources for the product 7
Understanding the printer parts
Front view
13
12
13
14
1 Control panel
1 2 3
98
10
11
6
7
4
5
2 Printhead cover
3 Ink cartridge cover
4 Printhead latch
5 Printheads
6 Ink cartridges
7 Front manual feed slot
8 Tray 1
9 Stack indicator
10 Guides
11 Output tray
12 Tray 2
13 Tray ex tension lock
14 Tray 2 Cover
8 1 - Getting started ENWW
Control panel
See Control panel for more information.
1 234 5
1 (Power button)
2 (Help button)
3 (Attention light)
4 (Ready light)
5 Control-panel display
6 (Back button)
7 (Up Arrow button) and (Down Arrow button)
8 (Select button)
7
8 1096
9 (Cancel bu tton)
10 (Resume button)
ENWW Understanding the printer parts 9
Back view
8
1 Parallel (IEEE 1284) connector
2 USB connector
3 Power input
4 Guide
1
2
3567 4
5 Rear access panel
6 Rear manual feed slot
7 Auto-duplex unit (HP Business Inkjet 2800dt and HP Business Inkjet 2800dtn printers)
8 HP Jetdirect print server (HP Bus ine ss Inkjet 2800dtn printer)
10 1 - Getting started ENWW
Installing accessor ies
2
Installing tray 2
Tray 2 comes with the HP Business Inkjet 2800dt and HP Business Inkjet 2800dtn printers.
It can hold up to 250 sheet s of plain paper.
To install tray 2
1 Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location.
2 Turn off the printer, and disconnect the power cord.
3 Set the printer on top of the tray.
WARNING! Be careful to keep your fingers and hands clear of the bottom of the printer.
4 Connect the power cord and turn on the printer.
5 Enable the tray in the printer driver. See Enabling accessories in the printer driver.
ENWW Installing tray 2 11
Installing the auto-duplex unit
You can print on both sides of a sheet of paper automatically when the auto-duplex unit is
installed on the printer. The auto-duplex unit comes with the HP Business Ink jet 2800dt and
HP Business Inkjet 2800dtn printers. For information on using it, see Enabling accessories in
the printer driver and Printing on both sides (duplexing).
To install an auto-duplex unit
1 Push the buttons on both sides of the rear access panel and remove the panel from the
printer.
2 Slide the auto-duplex unit into the printer until the unit locks into place.
Note Do not press the buttons on either side of the auto-duplex unit when installing; use them only
for removing the unit from the printer.
3 Enable the auto-duplex unit in the printer driver. See Enabling accessories in the
printer driver.
12 2 - Installing accessories ENWW
Installing the HP Jetdirect print server
Your printer can be shared in a network environment by connecting it directly to the network
with an HP Jetdirect print server. The print server can be used in both client-server and
peer-to-peer printing configurations. It can provide better performance than printing through
non-network connections, and can also provide flexibility in preparing a location for the printer.
An HP Jetdirect print server is preinstalled in the HP Business Inkjet 2800dtn printer. For a list
of print servers that can be purchased for the printer, see Accessories.
To install the HP Jetdirect print server
CAUTION The HP Jetdirect print server card contains electronic component s that can be damaged by
static electricity. If possible, wear a grounding wrist strap (or similar device). Handle the print
server card carefully at all times. Avoid touching electronic components or circuit paths.
Failure to follow these recommen dations cou ld result in damage to the parts.
1 Turn off the printer, and disconnect the power cord and any other cables.
2 Use a Phillips screwdriver to loosen and remove the retaining screw that hold the cover for
the empty EIO slot. Remove the cover.
3 Firmly insert the HP Jetdirect print server card into the EIO slot.
4 Insert and tighten the retaining screws that came with the print server card.
5 Connect a network cable between the print server card and the network.
To verify that the print server has been installed correctly
1 Connect the power cord and turn on the printer.
2 Print a configuration page. See Understanding and printing the configuration page.
Two pages should print. The second page is the network configuration page for the print
server card. If the page does not print, uninstall and reinstall the print server card to
ensure that it is completely seated in the slot.
ENWW Installing the HP Jetdirect print server 13
To obtain more information
If you encounter any problems or difficulty printing over a network, see the following
resources.
Document Description
HP Jetdirect Administrator’s
Guide
Documentation for the
operating system and
network operating system
This guide, which is included on the Starter CD, provides detailed
information about setting up and using an HP Jetdirect print server.
The guide also provides information about the fo ll owing topics:
z HP software solutions for H P Jetdirect pri nt servers
z TCP/IP configurations
z Line Printer Daemon (LPD) services on the print server
z File Transfer Protocol (FTP) printing
z Configuration page messages and troubleshooting
z Embedded Web server, a Web-based tool for configuring and
managing network devices
This documentati on cam e wit h your computer or your network oper ating
system and provides basic information about network printing issues .
In addition to these resources, printer information and configuration features are available
through HP Web Jetadmin. See HP Web Jetadmin software or visit http://www.hp.com/
support/businessinkjet2800 for more information.
14 2 - Installing accessories ENWW
Installing memory modules
If you often print complex graphics or PostScript® (PS) documents, or if you print with the
auto-duplex unit, you might want to add more memory to the printer.
Note Adding memory gives the printer the ability to process these more complex print jobs, but might
not increase processing speed.
The printer contains 96 MB of built-in memory and has two DIMM slots that accept 64 MB,
128 MB, or 256 MB of RAM (see Accessories for ordering information.) You can find out how
much memory is installed from the printer configuration page. Note that the printer only
recognizes up to 544 MB of printer memory. As such, if you have installed two 256 MB RAM,
the total printer usable memory is only 544 MB.
CAUTION The DIMMs contain electronic component s that can be damaged by static electricity.
To prevent the buildup of static electricity, maintain frequent contact with any bare sheet metal
surface on the printer. If possible, wear a grounding wrist strap (or similar device). Handle the
DIMMs carefully at all times. Avoid touching electronic components or circuit paths. Failure to
follow these recommendations could result in damage to the parts.
To install a DIMM
1 Print the printer configuration page to find out how much memory is available in the
printer. See Understanding and printing the configuration page.
2 Turn off the printer, and disconnect the power cord and any other cables.
3 On the left side of the printer, remove the side cover.
4 On an empty DIMM slot, push the DIMM locks outward to release the locks.
5 Remove the DIMM from the antistatic package.
ENWW Installing memory modules 15
6 Align the DIMM so that the notches on the lower edge line up with the raised marks in the
DIMM sl ot.
7 Insert and press the DIMM into the slot until the DIMM snaps into place.
8 Replace the side cover.
9 Connect the power cord and any cables, and turn on the printer.
10 Enable t he DIMMs in the printer driver. See Enabling accessorie s in the printer driver.
To verify that the DIMM is installed correctly
1 Make sure the power cord and any cables are connected and the printer is turned on.
2 Make sure that
a DIMM might have been installed incorrectly.
3 Print the printer configuration page. In the memory section, compare the memory amount
with the amount on the configuration page that you printed before installing the DIMM. If
the amount of memory has not increased, one of the following problems might have
occurred:
• The DIMM might not be installed correctly. Remove the DIMM and repeat the
installation procedure.
• The DIMM might be defective. Try a new DIMM.
READY appears on the control-panel display. If an error message appears,
16 2 - Installing accessories ENWW
Enabling accessories in the printer driver
Note The Mac OS automatically turns on the auto-duplex unit and tray 2 in the printer driver when
you install the printer software. However, you will need to manually enable the DIMMs.
To enable accessories on Windows computers
After installing the printer software on Windows computers, tray 2 and the auto-duplex unit
must be enabled in the printer driver in order for them to work.
1 Click Start, point to Settings, and then click Printers or Printers and Faxes.
2 Right-click the printer icon, and then click Properties, Document Defaults,
or Printing Preferences.
3 Click the Configure, Device Settings, or Device Options tab. The name of the tab
depends on the printer driver and the operating system.
4 On the selected tab, click Automatic Configuration, click Update now..., and then
click OK.
ENWW Enabling accessories in the printer driver 17
Using t he printer
3
Selecting print medi a
The printer is designed to work well with most types of office paper. It is best to test a variety of
print media types before buying large quantities. Use HP media for optimum print quality.
See HP supplies and accessories.
Tips for selecting and using print media
For the best results, observe the following guidelines.
z Always use media that conforms to the printer specifications. See Understanding
specifications for supported media.
z Select the appropriate medi a type and size from the printer driver. See Changing
print settings.
z Load only one type of media of the same size at a time into a tray.
z For tray 1 and tray 2, load media print-side down and aligned against the rig ht and back
edges of the tray. See Load ing media.
Note Tray 2 is designed to hold only plain paper.
z Do not overload the trays. See Understanding specifications for supported media.
z To prevent jams, poor print quality, and other printer problems, avoid the following media:
• Multipart forms
• Media that is damaged, curled, or wrinkled
• Media with cutouts or perforations
• Media that is heavily textured, embossed, or does not accept ink well
• Media that is too lightweight or stretches easily
For more information on printing on supported media, see Printing on special and
custom-size media.
Cards and envelopes
z Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.
Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are
wrinkled, torn, or otherwise damaged.
z Use tightly constructed envelopes, and make sure the folds are sharply creased.
z Load envelopes into the printer according to the icon on the tray.
18 3 - Using the printer ENWW
Photo paper
z Use the Best mode to print photographs. Note that in this mode, printing takes longer and
more memory may be required from your computer and printer.
z Remove each sheet as it prints and set it aside to dry . Allowing wet media to stack up may
cause smearing.
Transparencies
z Insert transparencies with the rough side down and the adhesive strip pointing towards the
back of the printer.
z Use the Best mode to print transparencies. This mode provides longer drying time and
ensures that the ink dries completely before the next page is delivered to the output tray.
Allowing wet media to stack up may cause smearing.
Custom-size media
z Use only custom-size media supported by the printer.
z If your application supports custom-s ize media, set the media size in the application
before printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size media.
Understanding specifications for supported media
This section provides information regarding the sizes, types, and weights of media that the
printer supports. It also provides information on the tray capacity.
Note Tray 2 and auto-deplex unit comes with the HP Business Inkjet 2800dt and
HP Business Inkjet 2800dtn printers.
Supported media sizes
* These media sizes support manual duplex. See Printing on both sides (duplexing ).
Media size Tray 1 Tray 2 Front
manual
feed slot
Standard paper sizes
U.S. Letter
(216 by 279 mm; 8.5 by 11 inches)
U.S. Legal
(216 by 356 mm; 8.5 by 14 inches)
A4
(210 by 297 mm; 8.3 by 11.7 inches)
U.S. Executive
(184 by 267 mm; 7.25 by 10.5 inc hes)
U.S. Statement
(140 by 216 mm; 5.5 by 8.5 inches)
A5
(148 by 210 mm; 5.8 by 8.3 inches)
A6
(105 by 148 mm; 4.1 by 5.8 inches)
Rear
manual
feed slot
Auto-duplex
unit
ENWW Selecting print media 19
Media size Tray 1 Tray 2 Front
manual
feed slot
JIS B4
(257 by 364 mm; 10.1 by 14.3 inc hes)
JIS B5
(182 by 257 mm; 7.2 by 10.1 inches)
Tabloid
(279 by 432 mm; 11 by 17 inches)
A3
(297 by 420 mm; 11.7 by 16.5 inc hes)
Super B, A3 Nobi
(330 by 483 mm; 13.0 by 19.0 inc hes)
Envelopes
U.S. #10 Envelope
(105 by 241 mm; 4.12 by 9.5 inches)
Monarch Envelope
(98 by 191 mm; 3.88 by 7.5 inches)
HP Greeting Card Envelope
(111 by 152 mm; 4.38 by 6 inches)
Envelope A2
(111 by 146 mm; 4.37 by 5.75 inc hes)
DL Envelope
(110 by 220 mm; 4.3 by 8.7 inches)
C5 Envelope
(162 by 229 mm; 6.4 by 9 inches)
C6 Envelope
(114 by 162 mm; 4.5 by 6.4 inches)
Envelope Kaku #2
(240 by 332 mm; 9.4 by 13.1 inches)
Japanese Envelope Chou #3
(120 x 235 mm; 4.7 by 9.3 inches )
Japanese Envelope Chou #4
(90 x 205 mm; 3.5 by 8.1 inches )
Cards
Index card
(102 by 152 mm; 4 by 6 inches)
Index card
(127 by 203 mm; 5 by 8 inches)
4 x 6 Index card with tab
(102 by 152 mm; 4 by 6 inches)
Hagaki
(100 by 148 mm; 3.9 by 5.8 inches)
Ofuku Hagaki
(148 by 200 mm; 5.8 by 7.9 inches)
Custom-size media
Between 90 to 330 mm wide and 146 to
483 mm long (3.54 to 13.0 inches wide and
5.75 t o 19.0 in ches l o ng)
Between 182 to 330 mm wide and 257 to
483 mm long (7.2 to 13.0 inches wide and
10.1 t o 19.0 in ches l o ng)
Rear
manual
feed slot
Auto-duplex
unit
20 3 - Using the printer ENWW
Media size Tray 1 Tray 2 Front
manual
feed slot
Between 110 to 330 mm wide and 220 to
483 mm long (4.33 to 13.0 inches wide and
8.65 t o 19.0 in c hes long)
Between 96 to 330 mm wide and 146 to
483 mm long (3.77 to 13.0 inches wide and
5.75 t o 19.0 in c hes long)
Supported media types and weights
Tray Type Weight Capacity
Tray 1 Paper 60 to 90 g/m
(16 to 24 lb bond)
Envelopes 75 to 90 g/m
(20 to 24 lb bond
envelope)
Cards Up to 200 g/m
(110 lb index)
Transparencies or labels Up to 30 sheets
2
2
2
Rear
manual
Auto-duplex
unit
feed slot
Up to 150 sheets of plain paper
(13 mm or 0.5 inch stacked)
Up to 22 sheets
(13 mm or 0.5 inch stacked)
Up to 5 card s
(8 mm or 0.3 inch stacked)
Special Media Up to 50 sheets
Tray 2 Plain paper only 60 to 90 g/m
(16 to 24 lb bond)
Front manual
feed
Paper 60 to 90 g/m
(16 to 24 lb bond)
Envelopes 75 to 90 g/m
(20 to 24 lb)
Transparencies Up to 8 sheets
Special media Up to 6 sheets
Rear manual
feed
Paper 60 to 270 g/m
(16 to 72 lb bond)
Envelopes 75 to 90 g/m
(20 to 24 lb)
Cards Up to 200 g/m
(Up to 110 lb index)
Transparencies One sheet at a time
Special media One sheet at a time
Auto-duplex unit Paper 60 to 90 g/m
(16 to 24 lb bond)
(13mm or 0.5 inch stacked)
2
Up to 250 sheets of plain paper
(25 mm or 1 inch stacked)
2
2
2
2
2
2
Up to 10 sheets
One sheet at a time
One sheet at a time
One sheet at a time
One sheet at a time
N.A.
Two-sided special media N.A.
Output tray All suppor ted media Up to 100 sheets of plain paper
(text printi ng)
ENWW Selecting print media 21
Setting minimum margins
The document margins must match (or exceed) these minimum margin settings in
portrait orientation.
Top
Bottom
Left
Right
Top
Bottom
RightLeft
Media Left margin Right margin Top margin Bott om margin
U.S. Letter, A4, U.S.
Executive, U.S. Statement,
Hagaki, Ofuku Hagaki ,
JIS B4, JIS B5,
Index Card (5 by 8 inches),
A5, A6 cards
U.S. Legal, Tabloid,
A3, Super B, A3 Nobi,
custom-size media
3.3 mm
(0.13 inch)
5.1 mm
(0.2 inch)
3.3 mm
(0.13 inch)
5.1 mm
(0.2 inch)
11.7 mm
(0.46 inch)
11.7 mm
(0.46 inch)
11.7 mm
(0.46 inch);
3.0 mm (0.12 inch
with minimized
margins)
11.7 mm
(0.46 inch);
3.0 mm (0.12 inch
with minimized
margins)
U.S. #10 Envelope,
Monarch Envelope,
HP Greeting Card
Envelope, Envelop e A2,
DL Envelope, C5
Envelope, C6 Envelope ,
Japanese Envelope
Chou #3, Japanese
Env elope C h ou #4
Envelope Kaku #2 5.1 mm
Photo media (4 by
6 inches, or 101.6 by
152.4 mm) with tear-off tab
3.2 mm
(0.13 inch)
(0.2 inch)
3.0 mm
(0.12 inch)
3.2 mm
(0.13 inch)
5.1 mm
(0.2 inch)
3.0 mm
(0.12 inch)
11.7 mm
(0.46 inch)
11.7 mm
(0.46 inch)
3.0 mm
(0.12 inch)
11.7 mm
(0.46 inch)
11.7 mm
(0.46 inch)
3.0 mm
(0.12 inch)
Note When you are using the auto-duplex unit, the minimum top and bottom margin must match or
exceed 12.7 mm (0.5 inch).
22 3 - Using the printer ENWW
Loading media
To load tray 1 or tray 2
1 If you are loading tray 1, raise the output tray and pull tray 1 out of the printer by grasping
under the front of the tray 1.
If you are loading tray 2, pull out tray 2 and raise its cover.
2 If you are loading A3 or larger sized media, extend the tray by pressing the tray extension
lock near the front of the tray and pulling both ends of the tray in opposite directions until it
is fully extended.
Tray 1
3 Press the button of the media width guide and slide the guide to the left. Press the button
of the media length guide and slide the guide towards you.
ENWW Loading media 23
4 Insert the media print-side down along the right of the tray. Make sure the stack of media
aligns with the right and back edges of the tray, and does not spill over the edges.
5 Press the buttons of the media guides and slide the guides to the edges of the
loaded media.
Tray 1
6 If you removed tray 1, gently reinsert it into the printer and lower the output tray to its
original position.
If you removed tray 2, lower the tray cover and gently reinsert tray 2.
CAUTION If you have extended the tray, do not press the tray extension lock when inserting the tray.
Pressing it will cause the tray to be retracted when you push in the tray. The longer media in
the tray will be folded; this will cause problem during printing.
7 If you have extended tray 1 or tray 2, extend the output tray by grasping under the front of
the output tray and pulling out the media extension.
8 When printing, select the appropriate media type and size from the printer driver.
See Changing print settings.
24 3 - Using the printer ENWW
Changing print settings
You can change print settings (such as media size or type) from an application or the printer
driver. Changes made from an application take precedence over changes made from the
printer driver. However, after the application is closed, the settings return to the defaults
configured in the printer driver.
Note To set print settings for all print jobs, make the changes in the printer driver.
For more information about printer driver features in Windows, see the printer driver online
help. For more information about printing from a specific application, see the documentation
for that application.
To change settings from an application for current jobs (Windows)
1 Open the document you want to print.
2 On the File menu, click Print, and then click Setup or Properties.
(Specific options may vary depending on the application you are using.)
3 Change any other desired settings and click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1 Click Start, point to Settings, and then click Printers or Printers and Faxes.
2 Right-click the printer icon, and then choose Properties, Document Defaults,
or Printing Preferences.
3 Change any other desired settings and click OK.
To change settings (Mac OS)
1 On the File menu, click Page Setup.
2 Change any desired settings and click OK.
3 On the File menu, click Print.
4 Change any desired settings and click Print.
Canceling a print job
You can cancel a print job using one of the following ways.
z Control panel
Press the (Cancel button). This will clear the job that the printer is currently processing.
It does not affect jobs waiting to be processed.
z Windows
Double-click the printer icon that appears in the lower right corner of the computer screen.
Select the print job, and then press the Delete key on the keyboard.
z Mac OS X (10.1.5 and later)
Click the Print Center icon, and then double-click the printer icon. Select the print job and
click Delete.
ENWW Changing print settings 25
Printing with the front or rear manual feed slot
Note The rear manual feed slot is not available if you have installed an auto-duplex unit.
1 For Windows:
a Open the printer driver.
b On the Paper/Quality tab, select the manual feed option from the Source is
drop-down list.
c Change any other desired settings and click OK.
d Print your document.
For Mac OS:
a On the File menu, click Page S e t u p.
b Select the media size.
c On the File menu, click Print.
d In the Copies & Pages panel, select the manual feed option.
e Open the Paper Type/Quality panel.
f Click the Paper tab and select the media type.
g Change any other desired settings and click OK or Print.
2 Wait fo r the Resume li ght to blink.
3 If you are using the front manual feed slot, do the following:
a Remove any printouts on the output tray.
b Insert media, print-side down along the right of the slot until the media reaches the
maximum depth. For envelopes, insert them according to the icon on the tray.
See Supported media types and weights.
c Slide the media width guide to the edge of the loaded media.
d Press (Resum e button) to print.
26 3 - Using the printer ENWW
4 If you are using the rear manual feed slot, do the following:
a If the auto-duplex unit is installed, replace with the rear access panel.
b Slide the media width guide to the required media width.
c Insert a sheet of media print-side up into the left side of the slot until the printer grips
the media.
d Press (Resum e button) to print.
e If you are printing more than one page, press (Resume button) to print after
inserting each sheet.
Printing on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the auto-duplex
unit or manually by turning the media over and feeding it into the printer again.
Guidelines for printing on both sides of a page
z Always use media that conforms to the printer specifications. See Understanding
specifications for supported media.
z Specify duplex options in your application or in the printer driver.
z Do not print on both sides of transparencies, envelopes, photo paper, glossy media.
Jams might occur with these media types.
z Several kinds of media require a specific orientation when you print on both sides of a
page, such as letterhead, preprinted paper, and paper with watermarks. When you print
from a computer running Windows, the printer prints the first side of the media first. When
you print from a computer using the Mac OS, the printer prints the second side first. Load
the media with the front side facing down.
z When printing finishes on one side of the media, the printer holds the media and pause s
while the ink dries. Once the ink dries, the media is pulled back into the printer and the
second side is printed. When printing is complete, the media is dropped onto the output
tray. Do not grab it before printing is complete.
z You can print on both sides of supported custom-size media by using the printer’s manual
duplex capabilities. (For a list of supported custom sizes, see Understanding
specifications for supported media.)
ENWW Printing on both sides (duplexing) 27
To perform duplexing (Windows)
Note For automatic-duplexing, ensure the auto-duplex unit is properly installed and enabled. See
Enabling accessories in the printer driver. The printer w ill pr in t on on e si d e (simplex) of the
media if the auto-duplex unit is not installed.
1 Load the appropriate media. See Guidelines for printing on both sides of a page and
Loading media.
2 With a document open, on the File menu, click Print, and then choose Properties,
Document Defaults, or Printing Preferences.
3 Click the Finishing tab.
4 Select the Print on B o t h Sides check box.
5 For automatic duplexing, ensure that Use auto-duplex unit is selected.
For manual duplexing, ensure the option is cleared. See Enabling accessories in the
printer driver.
6 To automatically resize each page to match the document's onscreen layou t, ensure
Preserve Layout is selected. Clearing this option may result in unwanted page breaks.
7 Select or clear the Flip Pages Up check box depending on which way you want the
binding. See the graphics in the printer driver for examples.
8 Change any other desired settings and click OK.
9 Print your document.
Note If you are using a computer running Windows NT 4.0, click Continue in the dialog box that
appears to print the document. Otherwise, the printer does not start printing.
10 For manual dupl exing, after the first side of the document is printed, follow the onscreen
instructions and reload the paper into the tray (blank-side down) or the front manual feed
(blank-side up) to complete printing.
To perform automatic duplexing (Mac OS)
Note For automatic-duplexing, ensure the auto-duplex unit is properly installed and enabled.
See Enabling accessories in the printer driver.
1 Load the appropriate media. See Guidelines for printing on both sides of a page and
Loading media.
2 On the File menu, click Print.
3 Open the Duplex or Layout panel.
4 Select the option to print on both sides.
5 Select the desired binding orientation by clicking the appropriate icon.
6 Change any other desired settings and click Print.
28 3 - Using the printer ENWW
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