HP 2800 Service manual

table of contents

product overview .................................................................................................................1

unique product features ...................................................................................................... 2

key selling points...................................................................................................................4

marketing statement ............................................................................................................6

product sku........................................................................................................................... 7

localization...........................................................................................................................8

dimensions ..........................................................................................................................10

front view ............................................................................................................................ 12

rear view .............................................................................................................................13

printing supplies area ......................................................................................................... 14

control panel ................................ ................................................................ ......................15

specifications................................................................................................ ......................17

competitive test suites........................................................................................................20

user replaceable components........................................................................................... 21

consumables................................................................ ...................................................... 22

technology updates ...........................................................................................................27

value added services.........................................................................................................29

education and training................................ ................................................................ ......31

support services..................................................................................................................33

standard warranty for the product .................................................................................... 35

setup requirements .............................................................................................................41

contents of the box............................................................................................................43

overall setup procedure ..................................................................................................... 44

install tray 2.........................................................................................................................47

install auto-duplex unit/rear access panel (cleanout).......................................................49

install HP Jetdirect 620n print server card...........................................................................51

install additional memory ...................................................................................................53

enable accessories in printer driver.................................................................................... 55

install ink cartridges ............................................................................................................ 57

install printheads .................................................................................................................59

paper type matrix...............................................................................................................62

paper capacity and weight matrix....................................................................................66

test hardware installation ...................................................................................................67

contents of the software CD ROM for Windows.................................................................70

contents of software CD ROM for Macintosh..................................................................... 71

startup page of the CD browser for Windows.................................................................... 72

browse documentation................................................................................................ ......73

register product .................................................................................................................. 74

customization utility............................................................................................................75

install the printer software for Windows - direct ..................................................................83

install the printer software for Windows - network................................ ..............................90

install the printer driver for Windows - using the Add Printer wizard................................. 104

test software installation...................................................................................................109

uninstall printer software for Windows .............................................................................. 111

install to olbox................................ ................................................................ .................... 120

contents of the software CD ROM for Windows...............................................................127

contents of software CD ROM for Macintosh ...................................................................128

uninstall toolbox ................................................................................................................129

startup page of the CD browser for Macintosh................................................................131

install the printer softwar e for Macintosh..........................................................................132

share the printer software for Macintosh ..........................................................................138

delete printer spooler queue for Macintosh.....................................................................141

summary of driver configurations under different install methods ...................................142

Web deployment of drivers .............................................................................................. 144

scrubber utility..................................................................................................................145

setup issues .......................................................................................................................146

print a Configuration page..............................................................................................152

overview of the control panel..........................................................................................157

LCD messages ..................................................................................................................159

LED indications .................................................................................................................162

menu map........................................................................................................................164

loading media into trays ..................................................................................................174

manual feed .....................................................................................................................180

printing on both sides.......................................................................................................185

printing on special media................................................................................................. 196

firmware upgrading procedure .......................................................................................199

changing default software settings..................................................................................202

software features and functions ....................................................................................... 203

navigating the driver user interface in Windows advanced tab.....................................204

navigating the driver user interface in Windows paper/quality tab................................218

navigating the driver user interface in Windows effects tab............................................ 222

navigating the driver user interface in Windows finishing tab .......................................... 225

navigating the driver user interface in Windows color tab..............................................227

navigating user interface in Macintosh X ......................................................................... 229

overview of the Windows toolbox................................................................ ....................241

HP Instant Support (HPIS) ..................................................................................................249

myPrintMileage.................................................................................................................259

EWS...................................................................................................................................263

HP Web Jetadmin.............................................................................................................288

firmware upgrading procedure .......................................................................................289

changing default software settings..................................................................................292

cleaning and maintaining the printer..............................................................................293

troubleshooting usage issues................................................................ ............................294

troubleshooting paper- related problem .......................................................................... 297

clearing media jams.........................................................................................................299

troubleshooting print quality-related problems................................................................302

low or excess use of ink in printouts..................................................................................305

incorrect color printouts...................................................................................................308

printing process ................................................................................................................311

writing systems..................................................................................................................313

ink delivery system................................................................ ............................................314

ink supply station..............................................................................................................315

service station ...................................................................................................................316

paper path-feed motor and jam detection ................................................................ .... 317

electronics........................................................................................................................320

sensors and encoders .......................................................................................................321

keypanel PCA ..................................................................................................................322

media ease of use strategy..............................................................................................323

installer..............................................................................................................................332

input/output.....................................................................................................................334

key software improvements.............................................................................................335

toolbox features ...............................................................................................................337

driver features...................................................................................................................338

known issues.....................................................................................................................341

product escalation path by region..................................................................................353

white papers.....................................................................................................................354

print test pages.................................................................................................................357

configuration page..........................................................................................................362

serial number ................................ ................................................................ .................... 367

born-on date................................ ................................................................ .................... 368

color calibration test page...............................................................................................369

printhead alignment ........................................................................................................372

diagnostic page...............................................................................................................374

customer service checklist ...............................................................................................376

field replacement unit: customer requirements ...............................................................377

repair flow chart...............................................................................................................378

exploded view..................................................................................................................379

tools for repair...................................................................................................................382

non V-coded parts (CREW)..............................................................................................384

non V-coded parts (FRU)..................................................................................................390

troubleshooting strategy ..................................................................................................411

troubleshooting power-on problems................................................................................412

troubleshooting print media problems.............................................................................418

troubleshooting paper eject problems ............................................................................420

troubleshooting unusual noises.........................................................................................422

troubleshooting initialization.............................................................................................423

troubleshooting two-sided printing problems...................................................................424

troubleshooting short ink cartridge/printhead life................................ ............................426

quick checkup .................................................................................................................427

error codes .......................................................................................................................429

repackaging by customer to return to HP........................................................................446

repackaging kit: setup the exchan ged unit..................................................................... 447

1

table of contents

product overview .......................................................................................................................1

unique product features ............................................................................................................ 2

key selling points.........................................................................................................................4

marketing statement ..................................................................................................................6

product sku.................................................................................................................................7

localization .................................................................................................................................8

dimensions ................................................................................................................................10

front view..................................................................................................................................12

rear view ................................................................................................................................... 13

printing supplies area ............................................................................................................... 14

control panel............................................................................................................................15

specifications............................................................................................................................17

competitive test suites................................................................ .............................................. 20

user replaceable components.................................................................................................21

consumables ............................................................................................................................ 22

technology updates.................................................................................................................27

value added services ...............................................................................................................29

education and training............................................................................................................31

support services........................................................................................................................33

standard warranty for the product .......................................................................................... 35

Service and Support Manual

table of figures

HP Business Inkjet 2800 Printer .....................................................................................................1

HP Business Inkjet 2800 Printer .....................................................................................................4

HP Business Inkjet 2800 Series Demo Page.................................................................................. 6

HP Business Inkjet 2800 Printer SKUs .............................................................................................7

Dimensions for HP Business Inkjet 2800................................................................ ......................10

Dimensions for HP Business Inkjet 2800dt ...................................................................................10

Dimensions for HP Business Inkjet 2800dtn.................................................................................11

Front View of the Printer ........................................................................................................... 12

Rear View of the Printer ............................................................................................................13

Printing Supplies Area ............................................................................................................... 14

Control Panel Buttons and LEDs ............................................................................................... 15

Ink Cartridges for the Printer ..................................................................................................... 22

Printheads for the Printer .......................................................................................................... 23

Printhead Status........................................................................................................................ 37

New Printheads ........................................................................................................................ 37

Older Printheads .......................................................................................................................37

Ink Supplies...............................................................................................................................38

Ink Cartridge Status..................................................................................................................38

Service and Support Manual

product overview

product overview

HP Business Inkjet 2800 Printer

HP Business Inkjet 2800 Printer Series is a high -performance, wide-format, and cost­effective business inkjet designed for a small work team.
Some of the basic features of this product are:

• Better price range as compared to that of HP CP 1700 and HP Business Inkjet

2600 printers

• Expandability options, such as optional auto-duplex unit and second tray

• Multiple SKUs

• Targeted at small and medium sized business

• Individual high capacity ink cartridges

• Separate long -life printheads

• High capacity trays

• Ability to create photo-realistic images on A4 or letter-size, A3+ or 330.2 by

482.6 mm (13 by 19 inches), B-size paper, and special media

• Cost-effective color documents

• Connectivity options, such as the EIO slot, parallel port, or the USB port

Tour the Product hp confidential 1 - 1

unique product features

unique product features

Unique product features of the HP Business Inkjet 2800 Printer Series are:

• Back-lit, text based LCD Control Panel

• Speed performance up to 24 ppm black and 21 ppm color in draft mode

• 96MB built-in RAM, upgradeable up to 544MB with optional two 100-pin DIMM

slots

• High performance CPU (256 MHz)

• 150-sheet input tray and an optional 250-sheet second tray

• 100-sheet output tray

• Low cost per page with 2.2 US cents for black ink and 8.4 US cents for mixed

color ink (Based on 5% black and 20% color coverage)

• Archives true-to-life photo-quality printing using HP PhotoREt III technology

• Four separate long -life print heads

• Individual, user replaceable high capacity ink cartridges

Other Features

Some other features of the product are:

• Ink level gauge

• Auto pen alignment

• Laser-quality print speed up to 7 ppm black and 5.5 ppm color

• PCL5c, PCL6, PostScript3 emulation, and automatic language switching

• Drop-on-demand thermal inkjet printing print method

• Duty cycle with maximum monthly volume of up to 12,000 pages per month

• Robust network solutions with optional EIO Jetdirect 620n print server card

(standard with DTN Printer)

• Lower cost barcode printing

• Easy printer management with internally enabled Embedded Web Server

(EWS) e-services

• One-year limited hardware warranty

Accessories

1 - 2

The optional hardware accessories available with the product are:

• Auto-duplex unit (Built- in with the HP Business Inkjet 2800dt and 2800dtn printer

SKUs)

• 250-sheet second paper tray (Built-in with the HP Business Inkjet 2800dt and

2800dtn printer SKUs)

• Network cards:

• HP JD 620N EIO [10/100] (Built-in with the HP Business Inkjet 2800dtn

printer SKU)

• HP JD 625N EIO [10/100]

• HP JD 680N EIO [wireless 802.11b]

• HP JD 500X EX box [TR]

• HP JD 500X EX box [10/100]

• HP JD 300X EX box [10/100]

• HP JD 380X EX box [wireless 801.11b]

• HP JD ew2400 EX box [wireless 801.11g]

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Tour the Product

Font Support

The fonts supported by the product are:

• 45 TrueType and 35 PostScript built-in fonts

• Intellifont and TrueType rasterizer built into PCL5c and PCL6

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key selling points

key selling points

HP Business Inkjet 2800 Printer

HP Business Inkjet 2800 Printer Series is a wide-format, low running cost color inkjet
printer that is designed for a small workteam. The key selling points of the product
are its high performance, cost effectiveness, and flexible networking solutions.

Performance

This product provides laser-quality speeds, excellent color, high memory capacity,
and two input trays to ensure professional performance for users. The various

performance-enhancing features of the product are:

• Postcard to poster printing capability

• Print speed of up to 24 ppm black and 21 ppm color in fast mode

• Excellent print quality with 4800 optimized dpi on photo paper

• Duty Cycle of up to 12,000 pages per month

• New Embedded Web Server (EWS) solutions:

• EWS - Job Accounting and Pages Remaining solution to help users

estimate ink levels and allow administrators to optimize printer
deployment, workload, and purchase of supplies.

• Barcode printing solution from JetCAPS. JetCAPS provides more than

50 types of barcodes for shipment and production labels. The points
that make the printer advantageous for barcode printing are:

• Faster first -page out as compared to laser and thermal printers.

• No ozone emission, as compared to laser printers.

• Low cost barcode printer, as compared to Intermec Mobile

Thermal printer, which is US$950.

• Prints on a variety of media, as compared to thermal printers

that print only on thermal paper.

• Prints in color, as compared to thermal printers, which prints in

mono color only.

• No fading in barcodes, as compared to direct thermal printers.

• Connectivity features, such as USB, Parallel (IEEE 1284-compliant), and EIO

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Cost Effectiveness

This product provides features, such as professional performance, speed,
resolution, and paper handling at a low acquisition and operating cost. Robust

duty cycle and networking solutions also contribute to the cost effectiveness of
the printer. Some other features that make the printer ideal for small workgroups
are:

• The printer series consists of three printer SKUs that are priced between US$499

and US$999. These SKU options are:

• HP Business Inkjet 2800 - Base printer

• HP Business Inkjet 2800dt - Base printer with built-in auto-duplex unit and

250-sheet capacity second tray

• HP Business Inkjet 2800dtn - Base printer with built-in auto -duplex unit,

250-sheet capacity second tray, and EIO Jetdirect 620n print server
card

• Individual, high capacity ink cartridges yield 1750 pages per color

• Cost-efficient 4-pen operation

• Low cpp of 2.2 cents mo no and 8.4 cents color (Based on 5% black and 20%

color coverage)

• Optional auto -duplex unit to save printing costs

• Paper path capacity:

• Rear manual feed: 1 sheet (16 to 74 lb Bond/60 to 280 gsm)

• Front manual feed: 10 sheets (16 to 36 lb Bond/60 to 135 gsm)

• Input tray 1: 150 sheets (16 to 36 lb Bond/60 to 135 gsm)

• Input tray 2: 250 sheets (16 to 36 lb Bond/60 to 135 gsm)

• Output tray: 100 sheets

• Auto-duplex unit: 1 sheet at a time (16 to 36 lb Bond/60 to 135 gsm)

Networking

This product is network ready and designed to complement any existing
Information Technology (IT) environment across a variety of platforms including
Macintosh. The features that contribute to robust networking solutions for users are:

• Back-lit LCD Control Panel

• Supports EWS and Web Jet Admin

• Supports PCL5/PCL6 and PS3

• EIO networking solution with HP Jetdirect 620n print server card for easy

manageability (Built -in with HP Business Inkjet 2800dtn)

Tour the Product hp confidential 1 - 5

marketing statement

marketing statement

1 - 6

The marketing statement for the HP Business Ink jet 2800 Printer Series is: High­performance, wide-format, cost-effective business inkjet designed for a small work

team.
The key messages in the marketing statement are:

• Performance that meets business needs of the customer: The product provides

the ability to create postcard to poster- sized documents from 4 by 6 inches
to 13 by 19 inches.

• Reliability at a low cost of ownership: The product supports fast print speeds of

up to 24 ppm black and 21 ppm color. It saves money and paper over time
with four individual ink cartridges and automatic two-sided printing feature,
respectively.

• Design for sharing: The product provides sophisticated connectivity with PCL5c

and PCL6 and PostScript 3 emulation. In addition, it enables connectivity to
major networks and operating systems with Embedded Web Server (EWS)

for remote printer management.

HP Business Inkjet 2800 Series Demo Page

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product sku

HP Jetdirect 620n Print

product sku

HP Business Inkjet 2800 Printer SKUs

- HP Business
Inkjet 2800

Base Printer Yes Yes Yes
Power Cord Yes Yes Yes
AC Power Adaptor Yes Yes Yes
Driver Software CD Yes Yes Yes
Getting Started Guide Yes Ye s Yes
Setup Poster Yes Yes Yes
Support Flyer Yes Yes Yes
Regulatory Leaflet Yes Yes Yes
Four Printheads Yes Yes Yes
Four Ink Cartridges Yes Yes Yes
Auto-Duplex Unit No Yes Yes
Rear Access Panel
(Cleanout)

Server Card
250-Sheet Input Tray No Yes Yes

Table Comparing Contents of the Box for HP Business Inkjet 2800 Printer Series

Yes Yes Yes

No No Yes

HP Business
Inkjet 2800dt

HP Business
Inkjet 2800dtn

Tour the Product hp confidential 1 - 7

Language

Windows

Macintosh

Macintosh

Macintosh

Driver/Install

localization

localization

CD1 will be localized in the following languages:

• US English

• French

• Portuguese

• Spanish

• German

• Italian

• Dutch

• Swedish

• Danish

• Finish

• Norwegian

CD2 will be localized in the following languages:

• US English

• French

• Japanese

• Korean

• Simplified Chinese

• Traditional Chinese

• Czech

• Polish

• Russian

The items that are localized in all of the above languages are:

• Setup Poster (Graphics)

• JetAdmin Guide

• Windows CD Browser

• Windows Readme

• Windows Driver

• Windows Toolbox

• Windows Installer

However, all items may not be localized in all the languages. For example, items,
such as Windows Acrobat, Macintosh CD browser, and Macintosh readme, are
localized in only some languages. In the table displayed below, a Yes against a

language indicates that the item will be localized for that language. A No
indicates that the item is not supported or available for that language.

None of the topics are localized in Hungarian, Turkish, Arabic, Hebrew, and Greek.

Note

Macintosh

1 - 8

Acrobat

US English Yes Yes No Yes Yes

CD
Browser

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Acrobat

Readme

Tour the Product

PS

er

French No Yes No Yes Yes

Norwegian

Traditional

Brazilian
Portugues
e
Euro­Spanish
German No Yes No Yes Yes
Italian No Yes No Yes Yes
Dutch No Yes No Yes Yes
Swedish No Yes No Yes Yes
Czech No No No No No
Danish No No No No No
Finnish No No No No No

Polish No No No No No
Russian No No No No No
Japanese No Yes No Yes Yes
Korean No Yes No Yes Yes
Simplified
Chinese

Chinese

Table Displaying the Localization Support for HP Business Inkjet 2800 Printer Series

No Yes No Yes Yes

No Yes No Yes Yes

No No No No No

No Yes No Yes Yes

No Yes No Yes Yes

Tour the Product hp confidential 1 - 9

dimensions

dimensions

Dimensions for HP Business Inkjet 2800

Dimensions for HP Business Inkjet 2800dt

1 - 10

hp confidential

Tour the Product

Dimensions for HP Business Inkjet 2800dtn

Dimension HP Business

Inkjet 2800

Width 676 mm (26.6

inches)

Height 199 mm (7.8

inches)

Depth 498 mm (19.6

inches)

Weight 13.5 kg (29.7

lbs)

Dimensions For HP Business Inkjet 2800 Printer SKUs

HP Business
Inkjet 2800dt

676 mm (26.6
inches)

264 mm (10.4
inches)

588 mm (23.1
inches)

19.0 kg (41.9
lbs)

HP Business
Inkjet 2800dtn

676 mm (26.6
inches)

264 mm (10.4
inches

588 mm (23.1
inches)

19.0 kg (41.9
lbs)

Tour the Product hp confidential 1 - 11

front view

front view

Front View of the Printer

The following components are located at the front of the printer:

1. Control panel: The control panel is used to change printer settings, view
the printer status and messages, and diagnose printer problems.

2. Front manual feed slot: The front manual feed slot is used to feed media
manually.

3. Tray 1: Tray 1 holds 150 sheets of paper.

4. Printing supplies area : The printing supplies area contains ink cartridges
and printheads.

5. Output tray: The output tray is the location for collecting printed output.

6. Guides : The guides hold the media firmly in the trays.

7. Paper stack indicator : The paper stack indicator helps indicate the amount
of paper left in tray 1 and tray 2.

8. Tray 2 cover : The tray 2 cover covers the tray.

9. Tray 2: Tray 2 holds 250 sheets of paper.

10. Tray extension lock: The tray extension lock helps extend the tray.

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rear view

rear view

The following components are located at the rear of the printer:

1. Parallel (IEEE 1284) connector: The parallel connector connects the printer
to the computer using the parallel cable.

2. EIO Slot: The EIO slot is used to install the Jetdirect print server card for
networking The HP Jetdirect 620n print server card is included with HP
Business Inkjet 2800dtn Printer SKU.

3. Auto-duplex unit: The auto-duplex unit provides automatic printing on both
sides of a sheet of paper. The auto-duplex unit is available with HP Business

Inkjet 2800/2800dt/2800dtn Printer SKUs.

4. Paper guide: The paper guide guides paper during rear manual feed.

5. Rear manual feed slot: The rear manual feed slot is used to perform manual
feed using rear panel.

6. Rear access panel (cleanout) : The rear access panel must be removed to
install the auto-duplex unit and clear paper jams.

7. Network connector: The network connector connects the printer directly to
the network. It is available with HP Business Inkjet 2800dtn Printer SKU.

8. Power input: The required power input for the printer.

9. Universal Serial Bus connector: The USB connector is used for plug and play
printing support.

Rear View of the Printer

Tour the Product hp confidential 1 - 13

printing supplies area

printing supplies area

The following components are available in the printing supplies area:

Printing Supplies Area

1. Ink cartridge cover: The ink cartridge cover covers the ink cartridges.

2. Printhead cover : The printhead cover covers the printheads.

3. Printhead latch: The printhead latch provides access to install or remove
printheads from their color-coded slots.

4. Printheads : The product has four separate color printheads. Each
printhead must be placed in its color-coded slot.

5. Ink cartridges: The product has four separate colored ink cartridges. Each
ink cartridge must be placed in its color-coded slot.

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control panel

control panel

Control Panel Buttons and LEDs

The functions of the Control Panel are:

• Change printer settings.

• View printer status.

• View printer messages.

• Diagnose printer problems.

The components located on the Control Panel are:

1. Power button : The Power button is used to turn the printer on and off.

2. Help button : The Help button is used to provide information about LCD
printer messages and menu items.

3. Attention light: The Attention light is used to indicate the following three
states:

• Off: Indicates that there are no conditions that require attention. A

printer status message usually accompanies this indicator.

• Flashing: Indicates that the printer has encountered errors, such as a

paper jam. Such errors can be resolved by user intervention. The
LCD displays an error message when the Attention light is flashing.

• Flashing alternately with Ready light: Indicates that the printer has

encountered a critical error. The LCD displays a critical error
message.

4. Ready light: The Ready light is used to indicate the following three states:

• On: Indicates that the printer is online and ready to accept print jobs.

• Off: Indicates that the printer is turned off.

• Flashing: Indicates that the printer is initializing, canceling a print job, or

turning off.

5. LCD display: The LCD display is used to display status and error messages,
and ink cartridge levels.

6. Back button : The Back button is used to move backwards by one level in a
menu.

7. Up and Down arrow buttons: The Up and Down arrow buttons are used to
navigate through menu items. These buttons also increase or decrease

numerical values in a menu item.

8. Select button : The Select button is used to enter a menu and select a
highlighted menu item.

9. Cancel Job button: The Cancel Job button is used to cancel the current
print job. The time taken by the button to cancel a print job varies
depending upon the size of a print job. Typically, it is pressed only once to
cancel a print job. The Cancel button exits all menus.

Tour the Product hp confidential 1 - 15

10. Resume button: The Resume button is used to resume an interrupted
printing process. Similar to the Cancel button, the Resume button exits all

menus.

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specifications

optimized dpi on HP premium photo papers,

specifications

The following table lists the different printer specifications:

Parameter Values

Print Speeds • Draft mode:

Print Quality • Print Quality: Better than or equal to BIJ2600

Printheads
and Ink
Supplies

Paper
Handling

Media Size
and Types

Reliability • 150,000 page life

I/O Interface • IEEE 1284- compliant bi-directional parallel

o Black text: 24 ppm
o Mixed text/color graphics: 21 ppm

• Laser-quality speed:

o Black text: 7 ppm
o Mixed text/color graphics: 5.5 ppm

• Color: HP enhanced Color Layering Technology
with PhotoREt III for photo quality (up to 4,800 by
1,200­1,200 by 1,200-input dpi)

• 4 CMYK user replaceable printheads (TIJ3.0
Cyppo/Expresso ink)

• 4 CMYK ink supplies (1750 page black, 1750 page
color)

• 150- sheet multipurpose tray (supports up to 22
envelopes, 60 cards, 30 transparencies, 30 sheets
of labels)

o Front manual feed: up to 10 sheets

capacity

o Rear manual feed: 1 sheet capacity

• 250- sheet input tray (standard with HP Business
Inkjet 2800dt and 2800dtn printers)

• 100- sheet output tray

• Automatic two-sided printing module (standard

with HP Business Inkjet 2800dt and 2800dtn printers)

• Sizes: from 4 by 6 inches postcards to 13 by 19
inches posters

• Weight: 16 to 36 lb bond, up to 110 lb index card,
11 mils thick

• Types: CP1700 supported media

• Duty cycle 12,000 pages/month

• USB 2.0 compliant full speed

• EIO slot for EIO networking

• User upgradeable DIMM slots

• 1 power button, 5 push buttons and 1 toggle

button; 2 LED for alert and status; 2x20 character
backlit LCD display

Tour the Product hp confidential 1 - 17

Software

PostScript 3 emulation printer driver for IBM

Unix®: Printer installation software for UNIX®

UX, Sun Solaris) networks is available for

Number

Compatibility

• Operating systems:

o Windows 95, 98, Me, 2000, NT4.0, XP
o Macintosh OS X: Macintosh OS 10.3 is

supported only with network connections

o OS/2: For information about using the IBM

OS/2, refer to the URL

http://www7.software.ibm.com/2bcprod.ns
f

o For information about using Linux with HP

printers, refer to the URL

http://www.linuxprinting.org/

o

(HP­download at http://www.hp.com/

o MS-DOS printer driver support through third-

party applications

• Drivers: PCL5/PCL6, PS3

Color
Management

Table Displaying the HP Business Inkjet 2800 Printer Series Datasheet

Support for ICM, ColorSync, ICC Profiles, Pantone

Note

The laser -quality speed comparison compares the pages per minute speeds of the
HP Business Inkjet 2800 Printer Series against the benchmark of the HP Color LaserJet

4600 at comparable print quality. This comparison is based solely on the internal
testing of HP.

The following table displays ordering information:

Product

Printer SKUs

HP Business Inkjet 2800 C8174A
HP Business Inkjet 2800dt C8163A
HP Business Inkjet 2800dtn C8164A

Paper Handling
250-Sheet Input Tray C8261A
HP Auto -Duplex Unit C8258A

Print Supplies
HP No.10 Black Ink Cartridge (69 ml) - upto 1750 pages C4844A
HP No.11 Cyan Ink Cartridge (28 ml) - upto 1750 pages C4836A
HP No.11 Magenta Ink Cartridge (28 ml) - upto 1750 pages C4837A
HP No.11 Yellow Ink Cartridge (28 ml) - upto 1750 pages C4838A
HP No.11 Black Printhead - up to 16,000 pages C4810A
HP No.11 Cyan Printhead - up to 24,000 pages C4811A
HP No.11 Magenta Printhead - up to 24,000 pages C4812A
HP No.11 Yellow Printhead - up to 24,000 pages C4813A
Cables
HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A
HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A

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HP USB A-B (2 meter) C6518A
Print Server Cards
HP Jetdirect 620N Print Server/Internet Connector (EIO Module;

J7934A

Fast Ethernet)
HP Jetdirect 625N Print Server/Internet Connector (EIO Module;

J7960A
Gigabit)
HP Jetdirect 680N Wireless 802.11b EIO Print Server J6058A
HP Jetdirect EW2400 External Fast Ethernet Wired and Wireless

J7951A

802.11g Print Server
HP Jetdirect 500x TR External Print Server J3264A
HP Jetdirect 500x 10/100 External Print Server J3265A
HP Jetdirect 300x 10/100 External Print Server J3263A
HP Jetdirect 380x 802.11b Wireless External Print Server J6061A

Table Displaying the HP Business Inkjet 2800 Printer Series Ordering Information

Tour the Product hp confidential 1 - 19

competitive test suites

competitive test suites

Laser-Quality Speed (LQS) is an HP -developed specification that helps customers
compare the print speeds of HP Business Inkjets with HP Color LaserJets.

LQS benchmarks the page-per-minute speeds of the HP Business Inkjet series
printers against the HP Color LaserJets at comparable print quality. This
comparison is based solely on the internal tests of HP. Performance benchmarking
is done on the basis of:

• Total of 40 plus mono and color files fr om more than 10 popular office

applications

• Total of more than 220 pages (16% b/w, 84% color)

The parameters are:

• Typical applications such as Word, Excel, PowerPoint, Netscape Navigator,

Acrobat, Lotus Notes, Internet Explorer, Publisher, Corel Draw, Pho toshop,
Freelance Graphics, and Adobe Illustrator

• Complexity

• Length

Benefits of LQS

The benefits of LQS are:

• Fair Comparison : LQS provides a reasonable standard to compare an HP

Business Inkjet against an HP Color LaserJet without the benefit of having an
industry standard speed specification across LaserJet and Inkjet.

• Robust Testing : Using a complete suite of representative office applications,

document lengths and complexities, ensure that Business Inkjets deliver
according to customer experiences.

Applications Used in the Competitive Speed Test Suites

This benchmarking suite is HP-managed and consists of internal and externally
sourced customer representative files. The suite is designed to be a representative
of documents created using typical applica tions, which are similar in complexity
and length, printed using a shared color printer.

Applications Mono Docs Color Docs

Word 2 5
Excel 3 4
PowerPoint 1 4
Netscape Navigator 1 2
Acrobat 1 3
Lotus Notes - 1
Internet Explorer 1 2
Publisher - 3
Corel Draw - 2
Photo Shop - 3
Freelance Graphics - 2
Adobe Illustrator - 2
Total 9 33

Applications Used in Competitive Speed Test Suites

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user replaceable components

user replaceable components

The user replaceable components available in the HP Business Inkjet 2800 Printer
Series are:

Part Name Part Number

ASSY-INPUT TRAY MAIN C8174-67012
ASSY-OUTPUT TRAY C8174-67013
ASSY-2nd BIN SVC C8174-67014
BEZEL-PDL SVC C8174-67049
ASSY-CLEANOUT TROUGH SVC C8174-67031
AUTO DUPLEX SVC C8174-67028
ASSY-PICK ROLLER SVC C8174-67015
COVER-SHIELD DIMM SVC C8174-67010
PICK ROLLER CLEANING SHEET C8174-67057

List of User Replaceable Components

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consumables

consumables

Consumables provided with the HP Business Inkjet 2800 Printer Series include:

• Ink Cartridges

• Printheads

• HP Media Types

Ink Cartridges

Ink Cartridges for the Printer

The following table lists ink cartridge details, such as the part number and price:

Model Part

number

Black ink cartridge (in-box
only)
HP No.10 Black ink cartridge C4844A 69cc US$33.99 1750

HP No.11 Cyan ink cartridge C4836A 28cc US$33.99 1750

HP No.11 Magenta ink
cartridge
HP No.11 Yellow ink cartridge C4838A 28cc US$33.99 1750

Table Listing Ink Ca rtridge Details

C4840A 28cc - 700 pages

C4837A 28cc US$33.99 1750

Volume Price Yield

pages

pages

pages
pages

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Printheads

The following table lists printhead details, such as the part number and price:

Model Part Number Price Yield

HP No.11 Black Printhead C4810A US$33.99 16,000 pages
HP No.11 Cyan Printhead C4811A US$33.99 24,000 pages
HP No.11 Magenta Printhead C4812A US$33.99 24,000 pages
HP No.11 Yellow Printhead C4813A US$33.99 24,000 pages

HP Media Types

The following lists details, such as the paper type and their respective size used for
the product:

Plain Paper Type A-size B-size 3-hole

HP Bright White Yes Yes No
HP Color Inkjet Yes Yes No
HP Multipurpose Yes No No
HP Office Yes Yes Yes

Table Listing Plain Paper Type Details

Coated Paper Type A-size B-size

HP Brochure and Flyer, Glossy and Matte Yes Yes
HP Premium Plus Photo, Glossy and Matte Yes Yes
HP Premium Photo Yes Yes
HP Premium Inkjet Yes Yes
HP Premium Presentation Yes Yes
HP Premium Transparency Yes No
HP Everyday Photo Yes No

Table Listing Coated Paper Type Details

Printheads for the Printer

Table Listing Printhead Details

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Note

Similar to the HP Business Inkjet 2600 Printer Series, the HP Business Inkjet 2800 Printer
Series does not support Banner printing.

Plain Paper Type Paper Size Part Number

HP Bright White Inkjet Paper

500 sheets Letter (8.5 by 11

inches)

500 sheets A4 (210 by 297

mm)

200 sheets A3 (297 by 420

mm)

250 sheets Tabloid (11 by 17

inches)

250 sheets Letter (8.5 by 11

inches)

HP Office Paper
2500 sheets Letter (8.5 by 11

inches)

10 ream carton Letter (8.5 by 11

inches)

10 ream carton Legal (8.5 by 14

inches)

Tabloid (11 by 17 inches) C1117
HP Office Recy cled Paper
500 sheets Letter (8.5 by 11

inches)

500 sheets Letter (8.5 by 11

inches)

Table Listing Plain Paper Types

HPB1124

C1825A

C1858A

B1724

B250

25005

C8511

C8514

E1120

E1420

HP Multipurpose Paper
5- ream carton Letter (8.5 by 11 inches) M115R
250 sheets Letter (8.5 by 11 inches) 25011
500 sheets Letter (8.5 by 11 inches) M1120
500 sheets Letter (8.5 by 11 inches) MR311
500 sheets Legal (8.5 by 14 inches) M1420

HP Premium Plus Photo Paper

20 sheets, glossy Letter (8.5 by 11 inches) C6831A
50 sheets, glossy Letter (8.5 by 11 inches) Q1785A
20 sheets, glossy 4 by 6 inches Q1977A
20 sheets, matte Letter (8.5 by 11 inches) C6950A
20 sheets, matte A4 (210 by 297 mm) C6951A
20 sheets, glossy A4 (210 by 297 mm) C6832A

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Photo Paper Types Paper Size Part

Number

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25 sheets, glossy A3 (297 by 420 mm)

(Asia/Pacific)
20 sheets, glossy A3 (297 by 420 mm) (Europe) Q5496A
25 sheets, glossy Tabloid (11 by 17 inches) Q5495A

HP Premium Photo Paper
100 sheets, matte Letter (8.5 by 11 inches) C6563A
100 sheets, glossy Letter (8.5 by 11 inches) C5477A
50 sheets, glossy Letter (8.5 by 11 inches) C6979A
15 sheets, glossy A4 (210 by 297 mm) Q2519A
20 sheets, glossy A3 (297 by 420 mm) C6059A
20 sheets, glossy Tabloid (11 by 17 inches) C6058A

HP Photo Paper
20 sheets, two-sided glossy Letter (8.5 by 11 inches) C1846A
20 sheets, two-sided glossy A4 (210 by 297 mm) C1847A
20 sheets, one-sided glossy A4 (210 by 297 mm) C6765A

HP Everyday Photo Paper
100 sheets, two-sided, matte Letter (8.5 by 11 inches) C7007A
25 sheets, two-sided, matte Letter (8.5 by 11 inches) C6983A
25 sheets, two-sided, semi­gloss
25 sheets, one-sided, semi­gloss
25 sheets, one-sided, semi­gloss
100 sheets, one-sided, semi­gloss

A4 (Asia/Pacific) (210 by 297

mm)

A4 (210 by 297 mm) Q5451A

Letter (8.5 by 11 inches) Q5498A

10 by 16.3 mm (Europe) Q5441A

Q5497A

C7006A

Table Listing Photo Paper Types

Business Communication Paper
Type

HP Brochure and Flyer Paper

50 sheets, two-sided, glossy Letter (8.5 by 11

50 sheets, matte Letter (8.5 by 11

100 sheets, tri-fold, two-sided, glossy Letter (8.5 by 11

100 sheets, tri-fold, matte Letter (8.5 by 11

100 sheets, tri-fold, matte A4 (210 by 297 mm) Q6590A
50 sheets, tri -fold, two-sided, glossy A4 (210 by 297 mm) Q2525A
50 sheets, two-sided, glossy A4 (210 by 297 mm) C6818A
100 sheets, matte A4 (210 by 297 mm) Q6592A
100 sheets, matte Letter (8.5 by 11

150 sheets, two-sided, glossy Letter (8.5 by 11

50 sheets, matte A3 (297 by 420 mm) Q6591A
50 sheets, two-sided, glossy A3 (297 by 420 mm) C6821A

Paper Size Part

Number

C6817A

inches)

C6955A

inches)

C7020A

inches)

Q5443A

inches)

Q5445A

inches)

Q1987A

inches)

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50 sheets, two-sided, glossy Tabloid (11 by 17

HP Premium Plus Inkjet Transparency

inches)

HP Premium Presentation Paper
150 sheets Letter (8.5 by 11

inches)
150 sheets A4 (210 by 297 mm) Q6593A
100 sheets A3 (297 by 420 mm) Q6594A
100 sheets Tabloid (11 by 17

inches)

HP Premium Inkjet Transparency Film

20 sheets Letter (8.5 by 11

50 sheets Letter (8.5 by 11

20 sheets A4 (210 by 297 mm) C3832A
50 sheets A4 (210 by 297 mm) C3835A

inches)

inches)

C6820A

Q5449A

Q6595A

C3828A

C3834A

Film
20 sheets A4 (210 by 297 mm) C7031A

20 sheets Letter (8.5 by 11

inches)
50 sheets A4 (210 by 297 mm) C7029A
50 sheets Letter (8.5 by 11

inches)
HP Premium Inkjet Paper
200 sheets Letter (8.5 by 11

inches)
200 sheets, coated, matte A4 (210 by 297 mm) 51634Z
100 sheets, coated, heavyweight A4 (210 by 297 mm) C1853A
100 sheets A3 (297 by 420 mm) C1856A
100 sheets Tabloid (11 by 17

inches)

Table Listing Business Communication Paper Types

C7030A

C7028A

51634Y

C1855A

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technology updates

technology updates

HP printers use various inkjet technologies to create printed outputs of outstanding
quality with low cost of printer ownership. These technologies offer benefits, such

as printing on specialty, wide-format, and unique media types and the
capabilities to produce photorealistic images. Some of these inkjet technologies
include:

• Thermal Inkjet Technology

• HP PhotoREt III Color Layering Technology

• ColorSmart Technology

• Under Printing and Over Printing

Thermal Inkjet Technology

Thermal Inkjet Technology (TIJ) was invented at the HP laboratories in 1979. This
technology enables HP printers to pulse warm the ink. Warming the ink keeps them
liquid by reducing viscosity. Liquid inks improve the performance of print cartridges
and increase printer reliability by preventing some common causes of print quality
degradation, such as nozzle clogging and kogation. Kogation is the build up of
residue on the resistor caused by firing ink over a period of time.

HP PhotoREt III Color Layering Technology

The PhotoREt III technology uses small, precisely placed drops of ink that visually
blend together to create rich colors, smooth gradations, and well defined color
boundaries. This technology works with the printer resolution to deliver excellent
results without creating large file sizes and without slowing down printing. The
following table lists some of the features of the PhotoREt III technology.

Features PhotoREt III

Number of color inks 4
Drop volume for color dots 5 pl
Drops per dot (on photo media) 29
Levels of shades of color 17
Numbers of colors 3500

Table Displaying PhotoREt III Features

ColorSmart Technology

ColorSmart technology enables the printers to analyze documents and apply
special image-processing algorithms for optimizing color output quality and
performance. The primary benefit of this technology is that it provides clear and
vivid color without complicated user intervention.

Under Printing and Over Printing

HP printers use under printing technology, which ensures that small amounts of
color ink, such as cyan or magenta, is always present under black ink. During

printing, color ink is quickly absorbed by the paper. This provides foundation for
black ink, which otherwise takes longer to dry. The order in which ink cartridges or
printheads are installed allow color ink to be printed before black ink. While the
installation sequence for ink cartridges is black, cyan, magenta, and yellow, that
for printheads is cyan, black, magenta, and yellow.

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Under printing improves resistance to smudging of ink, the ink dry time, and the
black ink optical density. In addition, under printing improves media

independence, which means that it provides better print quality inspite of media
variations.
Over printing follows the same principle as under printing, but in reverse order. This
means that in overprinting, black ink is present underneath color ink.

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value added services

value added services

The value added services HP provides with the HP Business Inkjet 2800 Printer Series
are:

• Support over the Web

• HP Instant Support (HPIS) Web site

• myPrintMileage

• HP Web JetAdmin

• EWS

• Toolbox

Support Over the Web

HP provides several resources on the Web for help related to the following:

• Latest printer software/driver

• Product information

• Support information

To obtain support information, click

http://www.hp.com/support/businessinkjet2800.

HP Instant Support (HPIS) Web site

The HPIS Web site hosts a set of dynamic Web resources for printers. This Web site
helps manage the printer and plan the purchase of consumables.
Access the HPIS Web site to view the following information:

• Printer usage pattern

• Error alerts

• On-line troubleshooting tips

myPrintMileage

The myPrintMileage service helps track and forecast printer usage. In addition, it
helps plan the purchase of printer supplies. This service consists of two parts:

• myPrintMileage Web site

• myPrintMileage AutoSend, a utility that periodically updates the device usage

information on the myPrintMileage Web site

HP Web JetAdmin

HP Web JetAdmin is a browser- based system administration tool that enables users
to perform the following activities:

• Install and manage networked peripherals remotely

• Configure network printers in the individual and batch modes

• Manage printer features

• Monitor printer status

This tool can be hosted from any of the fol lowing operating systems:

• Windows NT 4.0, Windows 2000, or Windows XP Professional

• Red Hat Linux

• SuSE Linux

The tool can be accessed from the link provided on the Optional Software screen
of the CD browser or downloaded from

http://www.hp.com/support/businessinkjet2800. HP Web JetAdmin is available

only if the printer is connected to an IP-based network.

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Embedded Web Server (EWS)

EWS is a Web-based tool that can be used to view status information, change
settings, and manage the printer from any computer on the network. It includes

links to HPIS and myPrintMileage, which are additional Web -based tools for
troubleshooting printer problems and for managing printer activities and supplies
effectively.

Toolbox

The Toolbox provides status and maintenance information about the printer. It also
provides links to the onscreen user guide for help in performing basic printing tasks
and solving problems. The Toolbox is only available with the Windows operating
system.

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education and training

guide provides

Diagnose

education and training

HP provides different modes, such as a user guide and the printer Web site for
educating and training service engineers. The following table lists the different
modes, their purpose, and their description:

Documentation/Training Information Purpose

Setup Poster Setup poster

User Guide Onscreen user

Getting Started Guide (GSG) GSG provides

Readme file and release notes The readme

provides
illustrated
information
about the
setup of the
printer.

information
about setting
up the printer,
completing
basic tasks,

and solving
printer

problems.

instructions for
setting up the

printer and
information
about
warranty and
safety issues.

files and
release notes
provide late ­breaking
information
and printer
troubleshootin
g tips.

Printer
Setup

and
solve
printer
problems

Printer
Setup

Support
and
Warranty

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Printer- driver onscreen Help (Windows) The onscreen

printer and the

Diagnose

http://www.hp.com/support/businessinkjet280

Diagnose

help includes
overview

information
about the

procedures
performed

using printer
software.

HP Web sites on the World Wide Web (WWW)
(

0 )

Table Displaying Modes of Training and Education

HP Web sites
provide the

latest printer
software,

product
information,
and support
information
that is
available for

the printer.

and
solve

printer
problems

and
solve

printer
problems

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support services

support services

HP offers various support services to troubleshoot and diagnose printer problems
and provides instructions for service and repair. In addition, HP offers

documentation and online and telephone support for troubleshooting. Th e various
types of support services provided by HP are:

• Return and repair of the printer

• Support packs

• Free repair during 1-year warranty (worldwide)

Online Support

HP provides several resources on the Web for troubleshooting.
The URL http://www.hp.com/support/businessinkjet2800 or

http://www.hp.com/cposupport can be accessed for the following information:

• Setting up and using the printer

• Downloading printer drivers

• Accessing HPIS

• Solving a problem

• Ordering a product

Customers can also find product information on the following Web site:

http://www.hp.com/.

Telephone Support

Telephone support is available to all HP customers:

• Located worldwide

• Toll free telephone support is available during the warranty period in many

locations

Note

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It is important to note that telephone assistance is available during office hours
only. In many locations, HP provides toll free telephone support during the warranty
period. However, some of the support numbers may not be toll free.

Representatives at Customer Care Center answer questions regarding the setup,
configuration, installation, and operation of the printer. They also help troubleshoot
and diagnose printer problems and provide instructions for service and repair. To
assist the Customer Care Center representatives, it is recommended that
customers prepare the following information ready before calling:

1. Print the printer Configuration page or note the model and serial number,
and the printer model. The model number and serial number are located
at the back of the printer. Some examples include C8124A or C8135A and
SG1881119P, respectively. Examples for the printer model include HP
Business Inkjet 2800, 2800dt, or 2800dtn.

2. Check the operating system of the computer connected to the printer,
such as Windows 98 SE.

3. If the printer is connected to the network, check the network operating
system, such as Windows NT Server 4.0.

4. Note the mode through which the printer is connected to the computer,
such as parallel, USB, or network.

5. Obtain the printer driver and version number of the printer software, such
as HP Business Inkjet 2800 PCL 5c version 60.43.41.0.

6. Note the application and version number, if it is a problem to print from a
particular application.

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standard warranty for the product

standard warranty for the product

HP Product Duration of Limited Warranty

Printer software 1 year
Accessories 1 year
Printer peripheral hardware 1 year

Duration of Warranty for HP Business Inkjet 2800 Printer Series Parts

Extent of limited warranty

1. Hewlett-Packard warrants to the end-user customer that the HP products
specified above will be free from defects in materials and workmanship for
the duration specified above. The duration begins on the date of purchase
by the customer.

2. For software products, HP's limited warranty applies only to a failure to
execute programming instructions. HP does not warrant that the operation

of any product will be uninterrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of
normal use of the product, and does not cover any other problems,
including those that arise as a result of:

1. Improper maintenance or modification;

2. Software, media, parts, or supplies not provided or supported by
HP; or

3. Operation outside the product's specifications.

4. Unauthorized modification or misuse.

4. For HP printer products, the use of a non -HP ink cartridge or a refilled ink
cartridge does not affect either the warranty to the customer or any HP
support contract with the customer. However, if printer failure or damage is
attributable to the use of a non-HP or refilled ink cartridge, HP will charge its
standard time and materials charges to service the printer for the
particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in
any product, which is covered by HP's warranty, HP shall either repair or
replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product,
which is covered by HP's warranty, HP shall, within a reasonable time after
being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer
returns the defective product to HP.

8. Any replacement product may be either new or like new, provided that it
has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials
equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country/region where the
covered HP product is distributed by HP. Contracts for additional warranty

services, such as on -site service, are available from any authorized HP
service facility in countries where the product is distributed by HP or by an
authorized importer.

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Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER

EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty
Statement are the customer's sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL

HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.

Local law

1. This Warranty Statement gives the customer specific legal rights. The
customer may also have other rights, which vary from state to state in the

United States, from province to province in Canada, and from
country/region to country/region elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this
Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain disclaimers and limitations of this
Warranty Statement may not apply to the customer. For example, some
states in the United States, as well as some governments outside the United
States (including provinces in Canada), may:

1. Preclude the disclaimers and limitations in this Warranty Statement
from limiting the statutory rights of a customer (for example, the
United Kingdom);

2. Otherwise restrict the ability of a manufacturer to enforce such
disclaimers or limitations

3. Grant the customer additional warranty rights, specify the duration
of implied warranties, which the manufacturer cannot disclaim, or

allow limitations on the duration of i mplied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION
TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP
PRODUCTS TO SUCH CUSTOMERS.

Repair and Warranty Information

HP Inkjet Supplies - Warranty Quick Reference

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Hewlett-Packard warrants that the HP product will be free from defects for the
specified duration from the date of purchase. HP limited warranty covers those
defects that arise due to normal use.

The HP Inkjet Supplies - Warranty Quick Reference document is intended to be an
easy-to-read summary of the full HP warranty statement. To read the full warranty

statement, view http://www.hp.com/support/inkjet_warranty and select the
supply.

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Is the product covered under warranty? - If the ink supply or printhead is defective,
return it for a refund or replacement provided all the following conditions are true:

• Ink supply: It is not out of ink.

• Ink supply: It has not been refilled, remanufactured, or tampered.

• Printhead: It has not exceeded its warranted usage:

• Black printhead: 530 ml (530 cc)

• Color printhead: 200 ml (200 cc)

Note

To determine the volume of ink that has passed through the printhead currently
installed in the printer, view Accumulated ink usage (ml) located under the

Printhead Status section of the Configuration page. The Warranty Status Legend is
not displayed if the printhead Warranty status is valid for all colors.

Printhead Status

• Printhead or ink supply: Its End-of-Warranty date has not expired. The End-of-

Warranty date is printed on the printheads and ink cartridges. The format of
the End-of-Warranty date is YYYYMMDD.

New Printheads

Older Printheads

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Ink Supplies

Install-By Date: Make sure to install the product before the install-by date printed

on the supply package. Installing before or on the install -by date ensures that at
least the following will be available before the End-of-Warranty date:

• Printhead: One year (Subject to accumulated ink usage limit)

• Ink supply: Six months

HP Inkjet Supplies - Expiration: As ink ages, it loses water. Old ink can damage the
printheads or other parts of the printing system. In normal use, most cartridges will
run out of ink long before the ink is old and cause damage. However, to prevent
any possibility of damage, HP printers that use HP ink cartridges are designed to
stop printing with the cartridges before the ink gets too old. View the Expiration
date (Y-M-D) located under the Ink Cartridge Status section of the Configuration
page.

Note

Ink Cartridge Status

Expiration has nothing to do with the product warranty. Expiration only prevents
damage from old ink. When ink cartridges expire, they stop working and must be

replaced. For information about the warranty on ink cartridges, view

http://www.hp.com/support/inkjet_warranty.

Returning the Product: There are two ways to return a product under warranty:

• Visit the retailer from whom the product was bought. (The warranty may be

subject to the return policy of the retailer).

• If the product cannot be returned to the retailer, call the support phone

number listed on the product insert that came in the box with the product.

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2

table of contents

setup requirements................................................................................................................... 41

contents of the box ..................................................................................................................43

overall setup procedure...........................................................................................................44

install tray 2...............................................................................................................................47

install auto- duplex unit/rear access panel (cleanout) .............................................................49

install HP Jetdirect 620n print server card.................................................................................51

install additional memory.........................................................................................................53

enable accessories in printer driver.......................................................................................... 55

install ink cartridges .................................................................................................................. 57

install printheads....................................................................................................................... 59

paper type matrix .....................................................................................................................62

paper capacity and weight matrix..........................................................................................66

test hardware installation .........................................................................................................67

contents of the software CD ROM for Windows....................................................................... 70

contents of software CD ROM for Macintosh........................................................................... 71

startup page of the CD browser for Windows..........................................................................72

browse documentation............................................................................................................ 73

register product ........................................................................................................................ 74

customization utility..................................................................................................................75

install the printer software for Windows - direct ........................................................................83

install the printer software for Windows - network.................................................................... 90

install the printer driver for Windows - using the Add Printer wizard.......................................104

test software installation .........................................................................................................109

uninstall printer software for Windows................................ ....................................................111

install toolbox..........................................................................................................................120

contents of the software CD ROM for Windows.....................................................................127

contents of software CD ROM for Macintosh.........................................................................128

uninstall toolbox ......................................................................................................................129

startup page of the CD browser for Macintosh......................................................................131

install the printer software for Macintosh................................................................................132

share the printer software for Macintosh ................................................................................ 138

delete printer spooler queue for Macintosh ........................................................................... 141

summary of driver configurations under different install methods.........................................142

Web deployment of drivers................................................................ ....................................144

scrubber utility........................................................................................................................145

setup issues.............................................................................................................................146

print a Configuration page .................................................................................................... 152

Service and Support Manual

table of figures

Contents of the Box.................................................................................................................. 43

Overall Setup Procedure - Steps 1 to 3.....................................................................................44

Overall Setup Procedure - Steps 4 to 8.....................................................................................44

Set the Printer on Top of the Tray 2 Base .................................................................................. 47

Remove the Rear Access Panel............................................................................................... 49

Slide the Auto-Duplex Unit into the Printer................................................................................49

Slide the Rear Access Panel into the Printer.............................................................................50

Insert the HP Jetdirect 620n Print Server Card into the EIO Slot................................................51

Remove the DIMM Cover .........................................................................................................53

Align the DIMM.........................................................................................................................54

Device Settings Window ........................................................................................................... 55

Printer Info Window - Installable Options Tab ...........................................................................56

Lift the Cover............................................................................................................................57

Insert the Ink Cartridge into the Slot.........................................................................................58

Open the Top Cover ................................................................................................................ 59

Lift the Printhead Latch ............................................................................................................ 60

Insert Printhead into Its Color Socket ........................................................................................ 60

Close the Printhead Latch ........................................................................................................61

Printhead Alignment Pages................................................................ ...................................... 67

Demo Page................................ ................................................................ ..............................68

Configuration and Network Configuration Pages.................................................................... 68

Startup Page of the CD Browser for Windows ..........................................................................72

Documentation Available with the Printer...............................................................................73

Register Product ....................................................................................................................... 74

Startup Page of the Software CD .............................................................................................76

Choose Setup Language Dialog Box.......................................................................................76

Welcome to the HP Business Inkjet 2800 series Installer Customization Wizard Page ...............77

Language Page....................................................................................................................... 77

Printer Port Page.......................................................................................................................78

Connector Type Page................................ ................................................................ ..............78

Model Page ................................................................................................ ..............................79

Features Page .......................................................................................................................... 79

Driver Configuration Page - Change Driver Configuration................................ ......................80

Driver Configuration Page - Maintain Default Configuration................................................... 81

Custom Installer Location Page................................................................................................81

Finish Page................................................................................................................................ 82

CD Browser Startup Page .........................................................................................................83

Choose Setup Language Dialog Box.......................................................................................84

HP Software License Agreement Page .................................................................................... 84

Printer Connection Page.......................................................................................................... 85

Connector Type Page................................ ................................................................ ..............85

Model Page................................ ................................................................ ..............................86

Installation Type Page................................................................ .............................................. 86

Printer Name Page...................................................................................................................87

Printer Sharing Page.................................................................................................................87

Ready to Install Page................................................................................................................88

Looking for new hardware Dialog Box.....................................................................................88

Finish Page................................................................................................................................ 89

Next Steps Page....................................................................................................................... 89

Server Connected or Point -and-Print Network.........................................................................90

Peer-to-Peer Network............................................................................................................... 90

Service and Support Manual

CD Browser Startup Page .........................................................................................................91

Choose Setup Language Dialog Box.......................................................................................92

Welcome to the HP Business Inkjet 2800 series Setup Wizard Page.......................................... 92

Printer Conn ection Page..........................................................................................................93

Identify Printer Page - Search from a List of Printers..................................................................93

Identify Printer Page - Specify the Printer by Address...............................................................94

Specify Printer Page ................................................................................................................. 94

Identify Printer Page - Enter Settings for the Printer...................................................................95

Printer Settings Page................................................................................................................. 95

Printer Found Page...................................................................................................................96

Confirm Settings Page................................................................ .............................................. 96

Confirm Changing Setting Page................................ .............................................................. 97

Set Network Protocol Page ......................................................................................................98

Model Page ................................................................................................ ..............................99

Installation Type Page................................................................ .............................................. 99

Printer Name Page.................................................................................................................100

Printer Sharing Page...............................................................................................................100

Ready to Install Page..............................................................................................................101

Finish Page..............................................................................................................................101

Next Steps Page.....................................................................................................................102

Start Menu ..............................................................................................................................104

Printers Window ......................................................................................................................105

Welcome to the Add Printer Wizard Page.............................................................................105

Local or Network Printer Page................................................................................................106

Locate Your Printer Page........................................................................................................106

Find Printers Dialog Box...........................................................................................................107

Find Printers Dialog Box...........................................................................................................107

Default Printer Page...............................................................................................................108

Finish Page..............................................................................................................................108

From the Installer.....................................................................................................................109

From the Add Printer Wizard ...................................................................................................109

From the Add printer Wizard...................................................................................................110

Uninstall Printer Software for Windows ................................................................ ....................111

Uninstallation Confirmation Dialog Box ..................................................................................112

Finish Page..............................................................................................................................112

Start Menu ..............................................................................................................................113

Control Panel Window................................ ................................................................ ............ 114

Add/Remove Programs Window................................ ............................................................115

Uninstallation Confirmation Dialog Box ..................................................................................115

Finish Page..............................................................................................................................116

Start Menu ..............................................................................................................................117

Printers Window ......................................................................................................................117

Printers Window - Access Server Properties............................................................................118

Print Server Properties Window...............................................................................................118

Choose Setup Language Dialog Box.....................................................................................120

Welcome to the HP Business Inkjet 2800 series Setup Wizard Page........................................121

Printer Connection Page........................................................................................................121

Connector Type Page................................ ................................................................ ............ 122

Model Page ................................................................................................ ............................122

Installation Type Page................................................................ ............................................123

Printer Driver Page..................................................................................................................123

Features Page ........................................................................................................................124

Service and Support Manual

Printer Name Page.................................................................................................................124

Printer Sharing Page...............................................................................................................125

Ready to Install Page..............................................................................................................125

Looking for new hardware Dialog Box...................................................................................126

Finish Pa ge..............................................................................................................................126

Preferences Window - Run Toolbox when Windows starts Check Box ...................................129

Startup Page of the CD Browser for Macintosh ......................................................................131

HPBIJ2800 CD Icon ..................................................................................................................132

Setup Icon ..............................................................................................................................133

Startup Page of the CD Browser.............................................................................................133

HPBIJ2800 Installer Page .........................................................................................................134

Installing Dialog Box................................................................................................................134

Installation Complete Dialog Box...........................................................................................134

Print Center Option.................................................................................................................135

Print Center Page...................................................................................................................135

USB Option ..............................................................................................................................136

IP Printing Option................................ ................................................................ .................... 136

Print Center Page - Printer Added.......................................................................................... 137

System Preferences Option................................................................ ....................................139

System Preferences Page .......................................................................................................139

Service Tab - Printer Sharing Option.......................................................................................140

Configuration Page................................................................................................................152

EIO Configuration Page .........................................................................................................154

Service and Support Manual

setup requirements

setup requirements

Software Requirements

The minimum software requirements for installing the printer driver are:

• Internet Explorer 5.0 or later

• Operating systems:

• Windows 98

• Windows Me

• Windows 2000

• Windows XP 32-bit edition

• Windows 2003

• iMac

• Power Mac G3 or later

• iBook

Operating System (OS) Support for HP Business Inkjet 2800 Printer Series:
OS support Inbox:

• Windows XP, 2000, Me/98

• Windows NT 4.0 (print drivers only)

• Macintosh OS 10.1.5, 10.2, 10.3*

• Macintosh OS 8 and 9 are NOT supported

OS support on the Web:

• LINUX - http://www.linuxprinting.org

• UNIX - http://www.hp.com/go/unixmodelscripts

• IBM OS/2 - http://www7.software.ibm.com/2bcprod.nsf

Hardware Requirements

The minimum system requirements to install the printer software on Windows 98,
Me, NT, 2000, XP operating systems are:

Operating System Minimum System Requirements

Windows 98 • Pentium® 90 MHz

• 16 MB RAM

• 130 MB free hard disk space

Windows Me • Pentium® 150 MHz

• 32 MB RAM

• 130 MB free hard disk space

Windows 2000 • Pentium® 300 MHz

• 64 MB RAM

• 160 MB free hard disk space

Windows XP 32-bit edition • Pentium® 233 MHz

• 32 MB RAM

• 145 MB free hard disk space

Windows 2003 • Pentium® 233 MHz

• 128 MB RAM

• 160 MB free hard disk space

System Requirements for Windows 98, Me, NT, 2000, XP

Setup and Configure hp confidential 2 - 41

The minimum system requirements to install the printer software on Macintosh OS

10.1.5, 10.2, and 10.3 operating systems are:

Operating System Minimum System Requirements

iMac • 600 MHz

• 128 MB RAM

Power Mac G3 or later • 400 MHz

• 128 MB RAM

iBook • 366 MHz

• 128 MB RAM

System Requirements for Macintosh OS 10.1.5, 10.2, 10.3*

* Mac OS 10.3 is supported only with network connections.

2 - 42

hp confidential Setup and Configure

contents of the box

contents of the box

Contents of the Box

S.

Printer Component HP Business

No
.

1 Base Printer Yes Yes Yes
2 Power Cord Yes Yes Yes
3 Four Ink Cartridges Yes Yes Yes
4 Four Printheads Yes Yes Yes
5 Getting Started Guide,

Support Flyer, Regulatory

Leaflet
6 Setup Poster Yes Yes Yes
7 Driver Software CD Yes Yes Yes
8 250-Sheet Input Tray

(Optional Accessory)
9 Rear Access Panel

(Cleanout)
10 Auto-Duplex Unit

(Optional Accessory)

Table Comparing Contents of the HP Business Inkjet 2800 Printer Series Box

For more information on the printer, visit the Web site,

Inkjet 2800

Yes Yes Yes

No Yes Yes

Yes Yes Yes

No Yes Yes

HP Business
Inkjet 2800dt

HP Business
Inkjet

2800dtn

http://www.hp.com/support/businessinkjet2800, and click Products & Services.

Setup and Configure hp confidential 2 - 43

overall setup procedure

overall setup procedure

Overall Setup Procedure - Steps 1 to 3

Overall Setup Procedure - Steps 4 to 8

The setup procedure for the printer is as follows:

Step
Numb
er

- Check the

Setup
Procedure

contents of
the box.

Steps

Check the contents of the box.

2 - 44

hp confidential Setup and Configure

1 Remove the

Inkjet 2800dtn printer SKUs by default. The steps to

Load paper in

o fit larger media, such as A3+ size, which

side down along the right of the

output tray by grasping under the front of

the output tray and pulling out the media

turn on

packing tape
and materials.

2 Install tray 2

and auto ­duplex unit.

3

tray 1.

The steps to remove the packing tape and
materials are:

1. Remove the packing tape from the
printer.

2. Open the printhead cover and remove
the tape from the inside of the printer.

Tray 2 and auto-duplex unit are available with
the HP Business Inkjet 2800dt and HP Business

install tray 2 and auto- duplex unit are listed
below:

1. To install tray 2, set the printer on top of
the tray 2 base.

2. To install the auto-duplex unit, press the
buttons on the rear access panel to

release the panel.

3. Pull the rear access panel outwards to
remove it.

4. Slide the auto-duplex unit into the printer
until the unit locks into place.

The steps to load paper in tray 1 are:

1. Raise the output tray.

2. Pull tray 1 out of the printer by grasping
under the front of the tray.

3. T
is 330 by 482 mm (13 by 19 inches), pull
the tray out by pressing the tray extension
lock near the front of the tray. Pull both
ends of the tray in opposite directions
until it is fully extended.

4. Slide the guides in the tray to adjust them
for the loaded media size.

5. Insert up to 150 sheets of paper into tray 1
with print-

tray.

6. Press the media guides and slide the
guides towards the edges of the loaded
paper.

7. Gently reinsert the tray.

8. Lower the output tray.

9. If tray 1 or tray 2 is extended, extend the

4 Connect the

power cord
and turn on
the printer.

Setup and Configure hp confidential 2 - 45

extension.

The steps to connect the power cord and
the printer are:

1. Connect the power cord to the printer.

2. Plug the other end of the power cord to
an alternating current (AC) socket.

3. Press the Power button to turn on the
printer.

5 Install the ink

Print Printhead

wired, connect the printer to the network

cartridges.

6 Install the

printheads.

7

Alignment
Pages.

8 Connect the

printer.

The steps to install ink cartridges are:

1. Press and release the ink cartridge cover
to open the cover.

2. Remove each ink cartridge from its
package.

3. Align each cartridge with its color-coded
slot, and insert the cartridge into the slot.
To ensure proper contact, press down
firmly on the cartridges until they snap
into place.

4. Close the ink cartridge cover.

The steps to install printheads are:

1. Open the top cover.

2. Lift the printhead latch.

3. Remove each printhead fro m its
package, and remove the protective
tape from the printhead.

4. Insert each printhead into its color-coded
slot. Press down firmly on each printhead
to ensure proper contact.

5. Pull the printhead latch all the way
forward and press down to ensure that
the latch is properly engaged.

6. Close the top cover.

To ensure the best possible print quality, the
printer automatically aligns the printheads. The

Power

light blinks at the beginning of the
alignment process. When the process ends, the
printer prints two Printhead Alignment pages.
Printhead alignment takes approximately seven
minutes.
Connect the printer according to the desired
connection type, such as USB, parallel, or wired
network.

• If the connection type to be used is USB or
parallel, first install the printer software
and then wait for a prompt to connect
the cable.

• If the connection type to be used is a

- Register the
printer.

2 - 46

using a LAN cable and install the printer

software.
Register the printer to receive important support
and technical information. If the printer was not
registered while installing the software, register

later at http://register.hp.com/.

Setup Procedure for the Printer

hp confidential Setup and Configure

install tray 2

S. No.

Unpack

Pull out

install tray 2

Tray 2 is an optional accessory available with the HP Business Inkjet 2800dt and HP
Business Inkjet 2800dtn printers. This tray supports up to 250 sheets of plain paper.

Installing Tray 2

The procedure to install and set up tray 2 is:

Steps Description

1

tray 2.

2 Install

tray 2.

Remove the tape on the tray 2 base.

The steps to install tray 2 are:

1. Move the tray 2 base to the location of the printer.
The printer is designed to fit directly on top of the
base.

2. Turn off the printer and unplug the power cord from
the electrical socket.

3. Lift the printer and align it with the pin on the tray 2
base.

4. Set the printer on top of the tray 2 base.

Set the Printer on Top of the Tray 2 Base

5. Plug the power cord into the electrical socket and
turn on the printer.

6. Enable the tray in the printer driver.

3

tray 2.

Setup and Configure hp confidential 2 - 47

Pull tray 2 outwards from the base of the tray by holding it
from the front.

4 Extend

side down along the right of the

Make sure the stack of media aligns with the right and

nsert

tray 2.

5 Open

tray 2
cover.

6 Load

media
in tray

2.

7 Adjust

media
in tray

2.

8 Rei

tray 2.

Table Displaying the Installation and Setup Procedure for Tray 2

To fit larger media, such as A3+ size, pull out the tray by
pressing the tray extension lock near the front of the tray. Pull

both ends of the tray in opposite directions until it is fully
extended. If tray 1 or tray 2 is extended, extend the output
tray by grasping under the front of the output tray and
pulling out the media extension.

To open the tray 2 cover, grab it from the bottom and pull it
up.

The steps to load media in tray 2 are:

1. Insert the media print­tray.

2. Press the button of the media guides and slide the
guides to the edges of the loaded media.

The steps to adjust media in tray 2 are:

1.
back edges of the tray and does not spill over the

edges.

2. Lower the tray 2 cover.

The steps to reinsert tray 2 are:

1. Gently reinsert tray 2 in the base. However, do not
press the tray extension lock when inserting the tray.
Pressing the lock will cause the tray to retract when
pushed. The longer media in the tray will get folded
and this will cause problems during printing.

2. Extend the output tray by holding the front of the
output tray and pulling out the media extension.

Testing Installation of Tray 2

To test the installation of tray 2, print a test page from tray 2. To do this, either keep
tray 1 empty or change the settings from the printer properties to print using tray 2.

By default, the printer draws paper from tray 1. If tray 1 is empty, the printer draws
paper from tray 2, if it is installed. This default behavior can be changed through
the Embedded Web Server (EWS), Toolbox, or the printer driver.

Caution

While setting the printer on top of the tray 2 base, be careful to keep fingers and
hands clear of the bottom of the printer.

2 - 48

hp confidential Setup and Configure

install auto-duplex unit/rear access panel (cleanout)

install auto-duplex unit/rear access panel (cleanout)

Installing the Auto-Duplex Unit

The auto-duplex unit is used for printing on both sides of the paper. In the HP
Business Inkjet 2800 Printer Series, the auto-duplex unit is used to pick paper,
because there is no cleanout trough present in the printer. In this printer series, the
auto-duplex unit is available with the HP Business Inkjet 2800dt and 2800dtn SKUs.
The steps to install the auto-duplex unit are:

1. Turn off the printer.

2. Remove the rear access panel of the printer by pressing the buttons on the
rear access panel.

Remove the Rear Access Panel

3. Hold the auto-duplex unit upright with the top flap button facing up.

4. Slide the auto-duplex unit into the printer until the unit locks into place.

Slide the Auto-Duplex Unit into the Printer

To remove the auto-duplex unit from the printer, press the two buttons on the side
of the auto-duplex unit and pull it away from the printer.

Setup and Configure hp confidential 2 - 49

The auto-duplex unit is enabled by default for Macintosh operating system. For
Windows, it needs to be enabled.

Installing the Rear Access Panel

In the HP Business Inkjet 2800 Printer Series, the rear access panel or the cleanout
allows simplex jobs. The rear access panel is available with all the HP Business Inkjet
2800 Printer SKUs.
The steps to install the rear access panel are:

1. Turn off the printer.

2. Hold the rear access panel upright with the top flap button facing up.

3. Slide the rear access panel into the printer until it locks into place.

Slide the Rear Access Panel into the Printer

To remove the rear access panel from the printer, press the two buttons on the
side of the auto- duplex unit and pull it away from the printer.

2 - 50

hp confidential Setup and Configure

install HP Jetdirect 620n print server card

install HP Jetdirect 620n print server card

The HP Jetdirect 620n print server card is used to directly connect and share the
printer on a network. Connecting the printer to the network through the print
server card provides better performance than printing through non -network
connections and offers greater flexibility in locating the printer. The HP Jetdirect
620n print server card can be used in both client/server and peer-to-peer printing
configurations.
The HP Jetdirect 620n print server card is preinstalled in the HP Business Inkjet
2800dtn SKU. In the HP Business Inkjet 2800 and HP Business Inkjet 2800dt SKUs, the
print server card can be installed for enabling printer access over the network.

Installing the HP Jetdirect 620n Print Server Card

The steps to install the HP Jetdirect 620n print server card are:

1. Press and hold the Power button to turn off the printer.

2. Unplug the power cable.

3. Use a Phillips screwdriver to loosen and remove the retaining screws that
hold the cover for the empty Jetdirect slot.

4. Remove the cover.

5. Insert the HP Jetdirect 620n print server card into the EIO slot firmly.

Insert the HP Jetdirect 620n Print Server Card into the EIO Slot

The HP Jetdirect 620n print server card contains electronic components
that can be damaged by static electricity. To prevent the build up of static
electricity:

• Maintain contact with a bare sheet metal surface on the printer.

• Wear a grounding wrist strap and handle the print server card with

caution.

• Avoid touching the electronic components or circuit paths.

6. Insert and tighten the retaining screws of the HP Jetdirect 620n print server
card.

Setup and Configure hp confidential 2 - 51

7. Connect the HP Jetdirect 620n print server card to the network using a
network cable.

Testing the HP Jetdirect 620n Print Server Card Installation

The steps to test the installation of the HP Jetdirect 620n print server card are:

1. Plug the power cable into the electrical socket.

2. Turn on the printer.

3. Print a Configuration page using one of the following methods:

• Press the Select button on the Control Panel display.

• Press the Down Arrow button to display INFORMATION MENU, and then

press the Select button.

• Press the Down Arrow button to display PRINT CONFIGURATION PAGE,

and then press the Select button.
Two pages are printed, Configuration page and Network Configuration page. The
Network Configuration page contains information related to the print server card.

Note

If the Network Configuration page does not print, reinstall the print server card to
ensure that the card is properly placed in the EIO slot.

2 - 52

hp confidential Setup and Configure

install additional memory

install additional memory

The HP Business Inkjet 2800 Printer Series contains 96 MB of built-in memory and two
DIMM slots that accept 64 MB, 128 MB, or 256 MB memory modules. The printer
recognizes a maximum of 544 MB of RAM only. The Configuration page displays
the total amount of RAM that is installed in the printer.
To increase the built-in memory available in the printer, additional memory
modules can be installed. These additional memory modules enable the printer to
process complex print jobs, but do not increase the processing speed.
The DIMMs contain electronic components that can be damaged by static
electricity. To prevent the build up of static electricity:

• Maintain frequent contact with any bare sheet metal surface on the printer.

• Wear a grounding wrist strap (or similar device).

• Handle the DIMMs carefully at all times.

• Avoid touching electronic components or circuit paths.

Failure to follow these recommendations could result in damage to the parts.

Installing Additional Memory Modules or DIMMs

The steps to install additional memory modules or DIMMs in the printer are:

1. Print the Configuration page to find out how much memory is available in
the printer.

2. Turn off the printer, unplug the power cord from the electrical socket, and
remove any other cables.

3. On the left side of the printer, remove the DIMM cover.

Remove the DIMM Cover

4. On an empty DIMM slot, push the DIMM locks outward to release the locks.

5. Remove the additional DIMM from the antistatic package.

6. Align the DIMM so that the notches on the lower edge line up with the
raised marks in the DIMM slot.

Setup and Configure hp confidential 2 - 53

Align the DIMM

7. Insert and press the DIMM into its slot until it snaps into place.

8. Replace the DIMM cover.

9. Connect the power cord and any cables, and turn on the printer.

10. Enable the DIMMs in the printer driver.

Testing the Installation of Additional Memory Modules or DIMMs

The steps to verify that the DIMM is installed correctly are:

1. Make sure that the power cord is plugged into the electrical socket, and
all other required cables are connected, and the printer is turned on.

2. Check that the Control Panel displays the READY message. If an error
message appears, a DIMM might have been installed incorrectly.

3. Print the Configuration page again. From the memory section of this
Configuration page, note the RAM value. Compare this RAM value with
the one mentioned in the Configuration page that was printed before
installing the DIMM. If the amount of memory has not increased, one of the
following problems may have occurred:

• The DIMM may not be installed correctly. Remove the DIMM and

repeat the installation procedure.

• The DIMM may be defective. Use a new DIMM.

2 - 54

hp confidential Setup and Configure

enable accessories in printer driver

enable accessories in printer driver

HP Business Inkjet 2800 Printer Series supports three accessories: auto-duplex unit,
tray 2, and memory DIMMs.

Enabling Accessories in Windows Operating System (OS)

Memory DIMMs are enabled by default in the Windows operating system (OS).
Users need to enable the auto-duplex unit and tray 2.
The steps to enable the auto-duplex unit and tray 2 in Windows are:

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

2. Right-click the printer icon, then click Properties, Document Defaults, or
Printing Preferences.

3. Click the Configure, Device Setting s, or Device Options tab. The name of
the tab depends on the printer driver and the operating system.

Device Settings Window

4. On the selected tab, click Automatic Configuration , select Update Now,
and click OK.

Setup and Configure hp confidential 2 - 55

Enabling Accessories in Macintosh OS

Optional accessories, such as an auto -duplex unit, memory DIMMs, and tray 2 are
enabled by default, when the printer software is installed, in Macintosh OS X (10.1

and later).
The steps to confirm status of the installed accessories are:

1. Double-click the printer icon on the desktop to launch the Printing menu.

2. In the Printing dialog box, click Change Setup .

3. Select the optional accessory that is to be modified on the Change menu.

4. On the To menu, click Installed to select it.

2 - 56

Printer Info Window - Installable Options Tab

To modify information about printer accessories, use the options on the
Installable Options tab of the Printer Info window:

1. Clear the Duplex Unit check box to disable two-sided printing.

2. Use the Printer Memory list to change the memory size after
installing the DIMM.

3. Clear the Tray 2 check box to disable the second tray.

hp confidential Setup and Configure

install ink cartridges

Part Number

Pages Out

Ink Capacity

install ink cartridges

The table below lists the ink cartridge details:

Name

C4844A HP No.10 Black Ink Cartridge 1750 69 ml
C4836A HP No.11 Cyan Ink Cartridge 1750 28 ml

C4837A HP No.11 Magenta Ink Cartridge 1750 28 ml
C4838A HP No.11 Yellow Ink Cartridge 1750 28 ml

Installing Ink Cartridges

The steps to install new ink cartridges are:

1. Lift the printing supplies area cover.

Ink Cartridge Details

Lift the Cover

2. Remove each ink cartridge from its package.

3. Align the arrow on each cartridge with the arrow on its color-coded slot,
and then insert the cartridge into the slot.

Setup and Configure hp confidential 2 - 57

Note

4. To ensure proper contact, press firmly on the cartridges until they snap into

Insert the Ink Cartridge into the Slot

place.

All four ink cartridges must be correctly installed for the printer to work.

To test the installation of the ink cartridges, print a test page.

Maintaining Ink Cartridges

Some guidelines for maintaining ink cartridges are:

• Replace any low or empty ink cartridges. Low ink levels can also cause

incomplete characters, missing lines, or dots on the prin touts.

• To reduce water vapor loss, keep the ink cartridges sealed in the original

packaging until ready to use.

• Store ink cartridges at room temperature.

• Use a first -in first-out inventory process to avoid having expired ink cartridges in

stock.

• Install ink cartridges before the install-by date to maximize warranty.

2 - 58

hp confidential Setup and Configure

install printheads

install printheads

The table below lists the printhead details:

Part
Number

C4810A HP No.11 Black Printhead 16000

C4811A HP No.11 Cyan Printhead 24000

C4812A HP No.11 Magenta

C4813A HP No.11 Yellow Printhead 24000

Installing Printheads

The steps to install printheads are:

1. Open the top cover.

Name Pages Out Warranted Ink

Usage

530 ml

pages

200 ml

pages

Printhead

24000
pages

pages

Printhead Details

200 ml

200 ml

Open the Top Cover

Setup and Configure hp confidential 2 - 59

2. Lift the printhead latch.

Lift the Printhead Latch

3. Remove each printhead from its package and remove the protective
tape from each printhead.

4. Insert each printhead into its respective color-coded socket.

Insert Printhead into Its Color Socket

5. Press in each printhead to ensure proper contact.

6. Pull the printhead latch all the way forward and press down to ensure that
the latch is properly engaged. Use the yellow color lines on the latch.

2 - 60

hp confidential Setup and Configure

Close the Printhead Latch

7. Close the top cover.

To ensure the best possible print quality, the printer aligns the printheads. The
Power light blinks at the beginning of the alignment process. At the end of the

process, the printer prints two Printhead Alignment pages. The printhead
alignment takes approximately seven minutes. To test the installation of the
printheads, print a test page.

Maintaining Printheads

Some guidelines for maintaining the printheads are:

• Keep the printheads sealed in the original packaging until ready to use.

• Keep the printheads that are either open in the printer or sealed in a plastic

bag separately. Each printhead should have its own bag.

• Store printheads at room temperature.

• Turn off the printer by pressing the Power button. Turning off with the Power

button ensures the carriage is at the service station position. The service
station caps the printhead ink nozzles to prevent them from drying.

• Install printhead by the install-by-date to maximize warranty.

• When the quality of printouts deteriorates, check the health of the printheads

and replace them if necessary.

• If printed characters are incomplete, or dots or lines are missing from printouts,

this maybe caused by clogged ink nozzles in the printheads. In this case,
cleaning the printheads might help.

• Clean the printheads only when necessary.

Setup and Configure hp confidential 2 - 61

paper type matrix

Tray

Tray

U.S. Executive 184 by 267 mm

paper type matrix

The printer is designed to work with most types of office paper. The different paper
types supported by the printer are:

• Photo paper

• Transparencies

• Cards

• Envelopes

The following table lists the different paper types with the resolutions:

Media

Standard Paper Sizes

U.S. Letter 216 by 279 mm
(8.5 by 11 inches)
U.S. Legal 216 by 356 mm
(8.5 by 14 inches)
A4 210 by 297 mm (8.3 by

11.7 inches)

(7.3 by 10.5 inches)
U.S. Statement 140 by 216
mm (5.5 by 8.5 inches)
A5 148 by 210 mm (5.8 by 8.3
inches)
A6 105 by 148 mm (4.1 by 5.8
inches)
JIS B4 257 by 364 mm (10.1
by 14.3 inches)
JIS B5 182 by 257 mm (7.2 by

10.1 inches)
Tabloid 279 by 432 mm (11
by 17 inches)
A3 297 by 420 mm (11.7 by

16.5 inches)
Super B, A3 Nobi 330 by 483
mm (13.0 by 19.0 inches)

Envelopes
U.S. #10 Envelope 105 by 241
mm (4.12 by 9.5 inches)
U.S. #10 Envelope 105 by 241
mm (4.12 by 9.5 inches)
Monarch Envelope 98 by 191
mm (3.88 by 7.5 inches)
HP Greeting Card Envelope
111 by 152 mm (4.38 by 6
inches)

Front

1

2

Manual
Feed Slot

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes - Yes Yes -

Yes - - Yes -

Yes - - Yes -

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes - - Yes -

Yes - - Yes -

Yes - - Yes -

Yes - Yes Yes -

Rear
Manual
Feed Slot

Auto­Duplex
Unit

2 - 62

hp confidential Setup and Configure

Envelope A2 111 by 146 mm

40 by 333

Japanese Envelope Chou #3

Japanese Envelope Chou #4

Ofuku Hagaki 148 by 200 mm

182 to 330 mm wide and 257

(4.37 by 5.75 inches)
DL Envelope 110 by 220 mm
(4.3 by 8.7 inches)
C5 Envelope 162 by 229 mm

(6.4 by 9 inches)
C6 Envelope 114 by 162 mm

(4.5 by 6.4 inches)
Envelope Kaku #2 2
mm (9.4 by 13.1 inches)

120 by 235 mm (4.7 by 9.3
inches)

90 by 205 mm (3.5 by 8.1
inches)

Cards
Index card 102 by 152 mm (4
by 6 inches)
Index card 127 by 203 mm (5

by 8 inches)
Index card with tab 102 by

152 mm (4 by 6 inches)
Hagaki 100 by 148 mm (3.9
by 5.8 inches)

(5.8 by 7.9 inches)
Custom-Size Media

90 to 330 mm wide and 146
to 483 mm long (3.54 to 13.0

inches wide and 5.75 to 19.0
inches long)

to 483 mm long (7.2 to 13.0
inches wide and 10.1 to 19.0
inches long)
110 to 330 mm wide and 220
to 483 mm long (4.33 to 13.0
inches wide and 8.65 to 19.0
inches long)

96 to 330 mm wide and 146
to 483 mm long (3.77 to 13.0
inches wide and 5.75 to 19.0
inches long)

Yes - Yes Yes -

Yes - Yes Yes -

Yes - Yes Yes -

Yes - Yes Yes -

Yes - Yes Yes -

Yes - Yes Yes -

Yes - - - -

Ye s - - Yes -

Yes - - Yes -

Yes - Yes Yes -

Yes - Yes Yes -

Yes - - Yes -

Yes - - - -

- Yes - - Yes

- - Yes - -

- - - Yes -

Note

Setup and Configure hp confidential 2 - 63

If envelopes and cards are used in the auto-duplex unit, it can cause paper jams.
This may also damage the printer and the auto-duplex unit.

Paper Type Matrix

Setting Minimum Margins

Margin

3.3 mm

U.S. Legal, Tabloid, A3, Super B,

5.1 mm

5.1 mm

3.2 mm

3.2 mm

5.1 mm

5.1 mm

3.0 mm

3.0 mm

3.0 mm

duplex unit, the minimum top and bottom margin must match

The document margins must match (or exceed) the minimum margin settings in
portrait orientation.

The follow ing table lists the settings for minimum margins:

Media Left

Margi
n

U.S. Letter, A4, U.S. Executive,
U.S. Statement, Hagaki, Ofuku
Hagaki, JIS B4, JIS B5, Index
Card 127 by 203 mm (5 by 8
inches), A5, A6 cards

A3 Nobi, custom-size media

U.S. #10 Envelope, Monarch,
Envelope, HP Greeting Card,

Envelope, Envelope A2, DL
Envelope, C5 Envelope, C6
Envelope, Japanese Envelope
Chou #3, Japanese Envelope
Chou #4
Envelope Kaku #2

Photo media 101.6 by 152.4
mm (4 by 6 inches) with tear -

off tab

Minimum Margin Settings

3.3 mm
(0.13
inch)

(0.2
inch)

(0.13
inch)

(0.2
inch)

(0.12
inch)

Right
Margi
n

(0.13
inch)

(0.2
inch)

(0.13
inch)

(0.2
inch)

(0.12
inch)

Top

11.7
mm
(0.46
inch)

11.7
mm

(0.46
inch)

11.7
mm

(0.46
inch)

11.7
mm

(0.46
inch)

(0.12
inch)

Bottom Margin

11.7 mm (0.46
inch); 3.0 mm
(0.12 inch with
minimized
margins)

11.7 mm (0.46
inch); 3.0 mm

(0.12 inch with
minimized

margins)

11.7 mm (0.46
inch)

11.7 mm (0.46
inch)

3.0 mm (0.12
inch)

Note

Setting Paper Orientation

2 - 64

When using the auto­or exceed 12.7 mm (0.5 inches).

Changes to print settings, such as media size or type, can be made from an
application or the printer driver. Changes made from an application take
precedence over those made from the printer driver. After the application is
closed, defaults settings configured in the printer driver are restored.
The steps to change settings for current print jobs in Windows operating system

using an application are:

1. Open the document to be printed.

2. On the File menu, click Print, and then click Setup or Properties.

hp confidential Setup and Configure

Note

Specific options may vary depending on the application used.

3. Change the desired settings, such as media orientation and media type
and click OK, Print, or a similar command.

The steps to change the default settings for all future print jobs in Windows
operating system are:

1. Click Start, Settings, and then click Printers or Printers and Faxes.

2. Right-click the printer icon and then choose Properties, Document Defaults,
or Printing Preferences .

3. Change the desired settings, such as media orientation and media type,
and click OK, Print, or a similar command.

The steps to change the default settings for all future print jobs in Macintosh
operating system are:

1. On the File menu, click Page Setup .

2. Change the desired settings and click OK.

3. On the File menu, click Print.

4. Change the desired settings from the printer driver, such as media
orientation and media type and click OK.

Enable Minimize or LaserJet Margins in the Printer Driver

To print closer to the bottom edge of a page, minimize margins must be enabled.
The steps to enable minimize margins are:

1. Click Start and then click Settings.

2. Right-click the desired printer and click Printers or Properties to open the
Printing Preferences dialog box.

3. On the Effects tab, select Minimize Margins and click OK.

Note

The minimize margins setting may not have a noticeable effect if automatic
duplexing is enabled.

Emulate LaserJet Margins

The emulate LaserJet margins must be enabled if a document is formatted for a
LaserJet printer. This option enables users to automatically scale the document to
fit the document margin. The steps to emulate LaserJet margins are:

1. Click Start, and then click Settings.

2. Right-click the desired printer and click Printers or Properties to open the
Printing Preferences dialog box.

3. On the Effects tab, select the Emulate LaserJet Margins and click OK.

Setup and Configure hp confidential 2 - 65

paper capacity and weight matrix

Transparencies or

plain paper (25 mm or 1

60 to 270 g/m2 (16

60 to 105 g/m2 (16

ial

paper capacity and weight matrix

The following table lists the types, weights, and maximum capacity of media that
each paper path can accept and hold:

Tray Media Type Weight Capacity

Tray 1 Paper 60 to 90 g/m2 (16

to 24 lb bond)

- Envelopes 75 to 90 g/m2 (20
to 24 lb bond
envelope)

- Cards Up to 200 g/m2
(110 lb index)

-

labels

- Special Media - Up to 50 sheets (13 mm

Tray 2 Plain paper only 60 to 90 g/m2 (16

Front
Manual

Feed

- Envelopes 75 to 90 g/m2 (20

- Transparencies - Up to 8 sheets

- Special Media - Up to 6 sheets

Rear
Manual

Feed

- Envelopes 75 to 90 g/m2 (20

- Cards Up to 200 g/m2

- Transparencies - One sheet at a time

- Special Media - One sheet at a time

Auto­duplex
unit

- Two-sided spec

Output
tray

Paper 60 to 90 g/m2 (16

Paper

Plain Paper

media
All supported

media

Understanding Supported Media Types and Weights

- Up to 30 sheets (8 mm

to 24 lb bond)

to 24 lb bond)

to 24 lb)

to 72 lb bond)

to 24 lb)

(110 lb index)

to 28 lb bond)

- N.A.

- Up to 100 sheets of

Up to 150 sheets of
plain paper (15 mm or

0.5 inch stacked)
Up to 22 sheets (13 mm
or 0.5 inch stacked)

Up to 5 cards

or 0.3 inch stacked)

or 0.5 inch stacked)
Up to 250 sheets of

inch stacked)
Up to 10 sheets

One sheet at a time

One sheet at a time

One sheet at a time

One sheet at a time

N.A.

plain paper (text
printing)

2 - 66

hp confidential Setup and Configure

test hardware installation

test hardware installation

Users can test and ensure the successful installation of hardware accessories and
consumables by printing different test pages, such as the printhead alignment,

demo, and configuration pages, from the printer. These test pages can be printed
from the printer without being connected to the computer, or from the HP Toolbox
after the printer software is installed on the computer.

Testing Printhead Alignment

The printer aligns the printheads in the following circumstances:

• Before the first use of the printer.

• Each time a printhead is replaced.

• Each time the printer is turned on and the printhead tests fail.

• When the alignment process is manually started.

The printer aligns the printheads automatically in the first three situations. Printhead
alignment can be performed manually either through the menu items displayed in
the LCD panel or by using the tap value of the Control Panel buttons. The tap
value for printing printhead alignment pages is 3.
Each time printheads are aligned a test page prints. This sheet displays the result of
the alignment test whether it is V (test passed), X (test failed), or C (test cancelled).

Printhead Alignment Pages

Setup and Configure hp confidential 2 - 67

Printing a Demo Page

The printer demo page can be used as a quick check of the image quality from
the black and tri -color print cartridges. Press and hold RESUME button to print a

demo page.

Demo Page

Printing a Configuration/Network Configuration Page

The Configuration page can be used to view current printer settings, help
troubleshoot printer problems, and to verify installation of optional accessories,

such as trays. The Configuration page also contains a log of recent events. If the
printer is connected to a network, an additional network Configuration page
prints; this page shows the network settings for the printer.

Configuration and Network Configuration Pages

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hp confidential Setup and Configure

The tap values for the different test pages are listed in the following table:

Test Pages Tap Values

Printhead Alignment 3
Demo Page 1
Configuration page/Network (EIO) Configuration page 10

Tap Values for Different Test Pages

Setup and Configure hp confidential 2 - 69

contents of the software CD ROM for Windows

contents of software CD ROM for Windows

The software CD ROM for Windows includes the following options:

• Driver Installer : Installs the software required for using the HP Business Inkjet 2800

Printer Series on the computer. The computer can be connected to the
printer direct or through a network.

Documentation

•

related to the HP Business Inkjet 2800 Printer Series. This option includes
documentation, such as release notes, user's guide, HP Jetdirect guide,
setup poster, and the link to the printer Web site.

• Register Product: Allows the user to register the HP Business Inkjet 2800 Printer

Series using the Internet.

• Customization Utility: Allows the administrator to create a custom software

installer that can be copied to a local hard drive or a n etwork drive.

• Optional Software: Provides link to download HP Web Jetadmin software and

PANTONE Color Palettes. HP Web Jetadmin is a Web -browser based
network printer management tool.

• Scrubber Utility: Cleans up the registry in case of a failed USB installation or an

unclean or failed uninstallation. It is recommended that users restart the
computer before running the utility. The utility is located in the

UTILS\SCRUBBER folder of the software CD.

• Expand Utility : Uncompresses the driver bits. The expand utility is located in the

UTILS\EXPAND folder of the software CD.

The optional software available with the software CD includes:

• HP Web JetAdmin:

http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/en/en/network_software
/wja_overview.html

• PANTONE® Color Palettes (Not Available):

http://www.hp.com/support/businessinkjet2800

• Acrobat Reader 5.01 (Windows Only)

: Consists of release notes and provides installation information

2 - 70

hp confidential Setup and Configure

contents of software CD ROM for Macintosh

contents of software CD ROM for Macintosh

The software CD ROM for Macintosh includes the following options:

• Driver Installer : Installs the software required for using the HP Business Inkjet 2800

Printer Series on a computer running the Macintosh operating system. The
computer can be connected to the printer direct or through a network.

• Documentation: Consists of documentation, such as release notes and user's

guide, and provides installation information r elated to the printer.

• CD Browser : Enables users to browse the Macintosh CD.

Setup and Configure hp confidential 2 - 71

startup page of the CD browser for Windows

startup page of the CD browser for Windows

The startup page of the CD browser for Windows consists of the following
components:

• Install Printer Driver : Installs the printer driver for a direct printer or a network

printer in the Windows environment.

• Browse Documentation: Opens the Browse D ocumentation page from which

the user can select the document to view.

• Register Product: Opens the Web site where the printer can be registered. The

Web site provides customer service, technical support, notices of product
and software upgrades, free newsletters with exclusive guidelines, and

special offers. The registration Web site can be accessed to create and
update profiles.

Customization Utility

•

a system administrator to create a custom software installer that can be
copied to a local hard drive and or a network drive.

• Optional Software: Opens the Optional Software page from which users can

download tools, such as HP Web JetAdmin and PANTONE Color Palettes,
for enhanced printer management. HP Web Jetadmin is a Web browser­based network management tool. Click the HP Web JetAdmin option on
the Optional Software page or type the URL

Startup Page of the CD Browser for Windows

: Launches the MakeDisk utility. The MakeDisk utility allows

http://www.hp.com/go/webjetadmin, in the default Web browser on the

system. PANTONE color palettes for a specific printer ensure that the colors
on a printed media match the PANTONE Color Palette Sample Book colors.

2 - 72

hp confidential Setup and Configure

browse documentation

browse documentation

Documentation Available with the Printer

The following documentation can be accessed using the CD browser:

• Release Notes: Displays the release notes. The release notes contains

installation and latest information about the printer.

• User's Guide: Displays information to determine how to:

• Use the printer.

• Maintain the printer.

• Troubleshoot printer-related problems.

• Get help.

• HP Jetdirect Guide: Displays info rmation about the steps to configure the

printer for network printing and troubleshoot the HP Jetdirect print server
card.

• Setup Poster : Contains figures that show how to perform printer setup.

• Printer Web site: Displays the link used to access the HP Web site,

http://www.hp.com/support/businessinkjet2800. This Web site contains the

latest printer-related information and software.

Setup and Configure hp confidential 2 - 73

register product

register product

Click the Register Product button on the startup page of the CD browser to access
the HP registration Web site. Alternatively, type the URL, http://register.hp.com/, in

the default Web browser of the system to access the Web site.

Do the following after accessing the HP registration Web site:

• Create a profile.

• Update a profile.

The following information can be accessed on the HP registration Web site:

• Enhanced customer service

• Fast expert technical support

• Timely notices of product and software upgrades

• Free newsletters with exclusive guidelines

• Special offers specific to the requirements

Register Product

2 - 74

hp confidential Setup and Configure

customization utility

customization utility

Creating the Customization Utility

The customization utility is used to create a customized unattended installer.
System administrators can copy the installer to floppy disks, local hard drives, or
network drives and deploy the printer driver in a corporate environment easily.
Customization utility has the following functions:

• Allows administrator to create customized installation package for

deployment in corporate or enterprise environment.

• Enables to silently launch the customized installer from a batch file. No user

interaction is required.

• Provides the option to create new network ports in silent installation. No

validation of IP address during administration. The Internet protocol (IP) is
validated during installation.

• Allows silent roll back for any error during installation. No error messages are

displayed.

Customization utility has the following advantages:

• Flexibility: Offers flexibility to modify certain settings during runtime. These

settings include port selection, printer naming, printer share name, printer
comment, and location.

• Virtual ports and USB setup: Is capable of creating virtual ports and allowing

USB installation.

• Maintenance mode: Provides maintenance options after the first installation.

The maintenance mode options include:

• Adding an additional printer or printer driver.

• Modifying the existing installation.

To create the customization utility, follow these steps:

1. Start Windows and ensure that no other Windows applications are running.

2. Insert the Starter CD into the CD ROM drive. The System Setup Wizard runs
automatically.

Setup and Configure hp confidential 2 - 75

3. Click Customization Utility from the CD Browser menu.

Startup Page of the Software CD

4. Click OK on the Choose Setup Language dialog box.

2 - 76

Choose Setup Language Dialog Box

hp confidential Setup and Configure

5. Click Next on the Welcome to the HP Business Inkjet 2800 series Installer
Customization Wizard page.

Welcome to the HP Business Inkjet 2800 series Installer Customization Wizard Page

6. Select the appropriate language for the installer and click Next on the
Language page.

Language Page

Setup and Configure hp confidential 2 - 77

7. Select the printer port and click Next.

Printer Port Page

Note

The selected port can be overridden during run-time installation.

8. The parallel port is selected by default. This step allows the selection of
parallel, USB, or any other port. Select the connector type the computer

will use to communicate with the printer and click Next.

2 - 78

Connector Type Page

hp confidential Setup and Configure

9. Select the printer model to be installed and click Next. Users can select
from three SKUs: HP Business Inkjet 2800, HP Business Inkjet 2800dt, or HP

Business Inkjet 2800dtn.

Model Page

10. Click Next after selecting the program features that need to be installed.

Features Page

Setup and Configure hp confidential 2 - 79

11. To configure the driver settings before installing the printer driver, click the
Yes, allow me to configure the drivers option. On the Driver Configuration

page, use the list box options in the Printing Preferences and Device
Settings tab to modify the default values. After making all the changes,
click Next.

2 - 80

To maintain the default configuration and proceed with the driver installation,
click No, I don't want to configure the drivers and click Next.

Driver Configuration Page - Change Driver Configuration

hp confidential Setup and Configure

Driver Configuration Page - Maintain Default Configuration

12. Select a location to copy the customized installer on the Custom Installer
Location page. Type the location in the Location text box or click Change

to select a different location. After specifying the location, click Install.

Custom Installer Location Page

Setup and Configure hp confidential 2 - 81

13. Click Finish to close the installer.

Finish Page

2 - 82

hp confidential Setup and Configure

install the printer software for Windows - direct

install the printer software for Windows - direct

Users can connect the printer directly to the computer using a USB cable or an
IEEE 1284-compliant bi -directional parallel cable. This printer can then be shared
with other computers using a simple form of networking known as locally shared
networking.
When setting up the printer, users can connect it to the computer in either of the
following ways:

• Before installing the printer software: Connecting the printer before installing

the printer software allows the New Hardware Found wizard in Windows to
guide users through the printer setup.

• During the installation of the software: Connecting the printer when prompted

during the installation of the software allows the installation program to

guide users through the printer setup .
HP recommends that users connect the printer to the computer when prompted
during software installation.

Installing Printer Software for Windows Directly

The steps to install the printer software for Windows directly on a computer are as
follows:

1. Start Windows and ensure that no other applications are running.

2. Insert the Starter CD in the CD ROM drive. The System Setup Wizard runs
automatically. If the System Setup Wizard does not run automatically, click
Start and then click Run. Type [CD ROM drive]: \SETUP in the command line
box. For example, type D:\SETUP if the D drive is the CD ROM drive.

3. Click Install Printer Driver from the CD Browser menu to display the Choose
Setup Language dialog box.

CD Browser Startup Page

Setup and Configure hp confidential 2 - 83

4. Click OK after selecting the language for installing the printer software.

Choose Setup Language Dialog Box

5. Click the Software License Agreement button and read the agreement.
Click OK to close the license agreement and then click Next.

2 - 84

HP Software License Agreement Page

hp confidential Setup and Configure

6. The Connected directly to this computer option is selected by default.
Click Next to install the printer directly to the computer.

Printer Connection Page

7. Select a connector type for the printer. The connector can be a parallel,
USB, or any other cab le. Click Next.

Connector Type Page

Setup and Configure hp confidential 2 - 85

8. Select the printer model and click Next.

Model Page

9. Select Typical Installation (Recommended) to install the most common
drivers and components. Click Next.

2 - 86

Installation Type Page

hp confidential Setup and Configure

10. Specify a name for the printer in the Printer Name text box and click Next.

Printer Name Page

11. The Not Shared option is selected by default. If the printer needs to be
shared, select the Share as option and specify a share name. Else, click

Next.

Printer Sharing Page

Setup and Configure hp confidential 2 - 87

12. Click Install to begin the installation process.

Ready to Install Page

13. Connect the USB cable from the computer to the printer. Ensure that the
printer is turned on. Click Skip if the connection is to be established at a

later date.

Looking for new hardware Dialog Box

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hp confidential Setup and Configure