HP 27er, 27es, 24es User Guide
User Guide
© 2016 HP Development Company, L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and select your country. Select Get software
and drivers, and then follow the on-screen
instructions.
First Edition: April 2016
Document Part Number: 846029-001
About This Guide
This guide provides information on monitor features, setting up the monitor, and technical specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 2
54.61 cm/21.5–inch model, 58.42 cm/23–inch model, and 60.47 cm/23.8–inch
model ................................................................................................................................ 3
63.33 cm/25–inch model and 68.6 cm/27–inch model ................................................... 3
Front bezel controls ............................................................................................................................ 4
Setting up the monitor .......................................................................................................................................... 5
Installing the monitor stand ................................................................................................................ 5
Connecting the cables ......................................................................................................................... 5
Adjusting the monitor ......................................................................................................................... 8
Turning on the monitor ....................................................................................................................... 8
HP Watermark and Image Retention Policy ........................................................................................ 9
Installing a security cable .................................................................................................................... 9
2 Using the Monitor ........................................................................................................................................ 10
Downloading the monitor drivers ....................................................................................................................... 10
Installing from the optical disc ......................................................................................................... 10
Downloading from the Web .............................................................................................................. 10
Using the On-Screen Display (OSD) menu ........................................................................................................... 11
Using Auto-Sleep Mode ....................................................................................................................................... 12
3 Using My Display software ........................................................................................................................... 13
Installing the software ........................................................................................................................................ 13
Using the software ............................................................................................................................................... 13
Downloading the software .................................................................................................................................. 14
4 Support and troubleshooting ........................................................................................................................ 15
Solving common problems .................................................................................................................................. 15
Using the auto-adjustment function (analog input) ........................................................................................... 16
Optimizing image performance (analog input) ................................................................................................... 17
Button lockouts ................................................................................................................................................... 18
Product support ................................................................................................................................................... 18
Preparing to call technical support ..................................................................................................................... 18
v
Locating the serial number and product number ............................................................................................... 19
5 Maintaining the monitor .............................................................................................................................. 20
Maintenance guidelines ....................................................................................................................................... 20
Cleaning the monitor ........................................................................................................................................... 20
Shipping the monitor ........................................................................................................................................... 20
Appendix A Technical specications ................................................................................................................. 21
54.61 cm/21.5–inch model ................................................................................................................................. 21
58.42 cm/23–inch model .................................................................................................................................... 21
60.47 cm/23.8–inch model ................................................................................................................................. 22
63.33 cm/25–inch model .................................................................................................................................... 22
68.6 cm/27–inch model ....................................................................................................................................... 23
Preset display resolutions ................................................................................................................................... 23
54.61 cm/21.5-inch model ............................................................................................................... 23
58.42 cm/23-inch model .................................................................................................................. 24
60.47 cm/23.8-inch model ............................................................................................................... 24
63.33 cm/25-inch model .................................................................................................................. 25
68.6 cm/27-inch model ..................................................................................................................... 25
Entering user modes ............................................................................................................................................ 26
Energy saver feature ........................................................................................................................................... 26
Appendix B Accessibility ................................................................................................................................. 27
Supported assistive technologies ....................................................................................................................... 27
Contacting support .............................................................................................................................................. 27
vi
1 Getting Started
Important safety information
An AC power cord is included with the monitor. If another cord is used, use only a power source and
connection appropriate for this monitor. For information on the correct power cord set to use with the
monitor, refer to the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup,
posture, and health and work habits for computer users, and provides important electrical and mechanical
safety information. This guide is located on the Web at http://www.hp.com/ergo.
Product Notices provided on the optical disc or in your documentation kit.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this ability. Use a power strip whose
manufacturer oers a Damage Replacement Policy so you can replace the equipment, if surge protection
fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed
the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
The monitor features include the following:
●
54.61 cm (21.5-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●
58.42 cm (23-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
60.47 cm (23.8-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●
63.33 cm (25-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
68.6 cm (27-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
Nonglare panel with an LED backlight – 54.61 cm (21.5–inch), 58.42 cm (23–inch), 60.47 cm (23.8–inch)
models
●
Low haze panel — 63.33 cm (25–inch), 68.6 cm (27–inch) models
●
Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●
Tilt capability
●
VGA video input
●
HDMI (High-Denition Multimedia Interface) video input
●
Plug-and-play capability if supported by your operating system
●
Security cable slot provision on rear of monitor for optional security cable
●
On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization
●
My Display software for adjusting monitor settings
●
HDCP (High-Bandwidth Digital Content Protection) copy protection on all digital inputs
●
Software and documentation optical disc that includes monitor drivers and product documentation
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided on your optical disc or in
your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/
support, and select your country. Select Get software and drivers, and then follow the on-screen
instructions.
Rear components
Depending on your monitor model, the rear components will dier.
2 Chapter 1 Getting Started
54.61 cm/21.5–inch model, 58.42 cm/23–inch model, and 60.47 cm/23.8–inch model
Component Function
1 HDMI connector Connects the HDMI cable to the monitor.
2 VGA connector Connects the VGA cable to the monitor.
3 Power connector Connects the power cable to the monitor.
63.33 cm/25–inch model and 68.6 cm/27–inch model
Component Function
1 HDMI connectors (2) Connects the HDMI cable to the monitor.
2 VGA connector Connects the VGA cable to the monitor.
3 Power connector Connects the power cable to the monitor.
Product features and components 3
Front bezel controls
Control Function
1 Menu/OK Opens the OSD menu or selects items on the OSD menu.
2 Information/Minus Information: Shows Monitor Information window.
Minus: If the OSD menu is on, press to navigate backward through the OSD menu and
decrease adjustment levels.
3 Input/Plus Input: If the OSD menu is inactive, press to switch the video signal input (VGA or HDMI).
Plus: If the OSD menu is on, press to navigate forward through the OSD menu and
increase adjustment levels.
4 Auto Adjustment/QuickView/Exit Auto Adjustment: If the OSD menu is inactive, press to activate the auto-adjustment
feature to optimize the screen image (for VGA).
QuickView: If the OSD menu is inactive, press to activate the QuickView to choose
dierent video settings (for HDMI).
Exit: If the OSD menu is on, press to save any changes made, and exit the OSD menu.
5 Power Turns the monitor on or o.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
4 Chapter 1 Getting Started
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