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User Guide
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© Copyright 2016 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. To access the latest user
guide, go to http://www.hp.com/support, and
select your country. Select Find your product,
and then follow the on-screen instructions.
First Edition: September 2016
Document Part Number: 902227-001
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About This Guide
This guide provides information on monitor features, setting up the monitor, and technical specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
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iv About This Guide
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Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 2
60.47 cm/23.8–inch model ............................................................................................... 3
68.6 cm/27–inch model .................................................................................................... 3
Front bezel controls ............................................................................................................................ 5
Setting up the monitor .......................................................................................................................................... 6
Installing the monitor stand ................................................................................................................ 6
Connecting the cables ......................................................................................................................... 6
Adjusting the monitor ......................................................................................................................... 9
Turning on the monitor ....................................................................................................................... 9
HP Watermark and Image Retention Policy ...................................................................................... 10
Installing a security cable ................................................................................................................. 10
2 Using the Monitor ........................................................................................................................................ 11
Downloading the monitor drivers ....................................................................................................................... 11
Installing from the optical disc (available in select regions) ............................................................ 11
Downloading from the Web .............................................................................................................. 11
Using the On-Screen Display (OSD) menu ........................................................................................................... 12
Adjusting to Low Blue Light Mode ....................................................................................................................... 12
Using Auto-Sleep Mode ....................................................................................................................................... 13
3 Using My Display software ........................................................................................................................... 14
Downloading the software .................................................................................................................................. 14
Using the software ............................................................................................................................................... 14
4 Support and troubleshooting ........................................................................................................................ 15
Solving common problems .................................................................................................................................. 15
Using the auto-adjustment function (analog input) ........................................................................................... 16
Optimizing image performance (analog input) ................................................................................................... 17
Button lockouts ................................................................................................................................................... 18
Product support ................................................................................................................................................... 18
Preparing to call technical support ..................................................................................................................... 18
Locating the serial number and product number ............................................................................................... 19
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5 Maintaining the monitor .............................................................................................................................. 20
Maintenance guidelines ....................................................................................................................................... 20
Cleaning the monitor ........................................................................................................................................... 20
Shipping the monitor ........................................................................................................................................... 20
Appendix A Technical specications ................................................................................................................. 21
60.47 cm/23.8–inch model ................................................................................................................................. 21
68.6 cm/27–inch model ....................................................................................................................................... 21
Preset display resolutions ................................................................................................................................... 22
60.47 cm/23.8-inch model ............................................................................................................... 22
68.6 cm/27-inch model ..................................................................................................................... 22
Entering user modes ............................................................................................................................................ 23
Energy saver feature ........................................................................................................................................... 23
Appendix B Accessibility ................................................................................................................................. 24
Supported assistive technologies ....................................................................................................................... 24
Contacting support .............................................................................................................................................. 24
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1 Getting Started
Important safety information
An AC power cord is included with the monitor. If another cord is used, use only a power source and
connection appropriate for this monitor. For information on the correct power cord set to use with the
monitor, refer to the
documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup,
posture, and health and work habits for computer users, and provides important electrical and mechanical
safety information. This guide is located on the Web at http://www.hp.com/ergo.
Product Notices provided on the optical disc, if one is included with the monitor, or in your
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this ability. Use a power strip whose
manufacturer oers a Damage Replacement Policy so you can replace the equipment, if surge protection
fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed
the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
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Product features and components
Features
The monitors include the following features:
●
60.47 cm (23.8-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●
68.6 cm (27-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
Nonglare panel with an LED backlight – 60.47 cm (23.8–inch) model
●
Low haze panel — 68.6 cm (27–inch) model
●
Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●
Tilt capability
●
VGA video input
●
HDMI (High-Denition Multimedia Interface) video input
●
Integrated speakers and audio jacks for optimized sound quality
●
Plug-and-play capability if supported by your operating system
●
Security cable slot provision on rear of monitor for optional security cable
●
On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization
●
My Display software for adjusting monitor settings
●
HDCP (High-Bandwidth Digital Content Protection) copy protection on all digital inputs
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided on your optical disc or in
your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/
support, to download the latest versions of HP programs and drivers. In addition, register to receive
automatic notications when updates become available.
Rear components
Depending on your monitor model, the rear components will dier.
2 Chapter 1 Getting Started
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60.47 cm/23.8–inch model
Component Function
1 Speakers Provides premium audio sound
2 HDMI connector Connects the HDMI cable to the monitor.
3 VGA connector Connects the VGA cable to the monitor.
4 Audio-in Connects the audio cable (not included) from the source device to the
5 Audio-out Connects a headphone cable (purchased separately) to the monitor
6 Power connector Connects the power cable to the monitor.
68.6 cm/27–inch model
monitor
Product features and components 3
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Component Function
1 Speakers Provides premium audio sound
2 HDMI connectors (2) Connects the HDMI cable to the monitor.
3 VGA connector Connects the VGA cable to the monitor.
4 Audio-in Connects the audio cable (not included) from the source device to
the monitor
5 Audio-out Connects a headphone cable (purchased separately) to the monitor
6 Power connector Connects the power cable to the monitor.
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Front bezel controls
Control Function
1 Menu/OK Opens the OSD menu or selects items on the OSD menu.
2 Volume/Minus Volume: If the OSD menu is inactive, press to display the speaker volume level on the
screen or to open the audio menu.
Minus: If the OSD menu is on, press to navigate backward through the OSD menu and
decrease adjustment levels.
3 Input/Plus Input: If the OSD menu is inactive, press to switch the video signal input (VGA ).
Plus: If the OSD menu is on, press to navigate forward through the OSD menu and
increase adjustment levels.
4 QuickView/Exit QuickView: If the OSD menu is inactive, press to activate the QuickView to choose
dierent video settings.
Exit: If the OSD menu is on, press to save any changes made, and exit the OSD menu.
5 Power Turns the monitor on or o.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
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Setting up the monitor
Installing the monitor stand
CAUTION: Do not touch the surface of the LCD panel. Pressure on the panel may cause non-uniformity of
color or disorientation of the liquid crystals. If this occurs, the screen will not recover to its normal condition.
1. Lay the display head face down on a at surface covered by a clean, dry cloth.
2. Attach the top of the stand arm (1) to the connector (2) on the back of the display panel. The stand arm
will click into place.
3. Slide the base (1) into the bottom of the stand arm until the center holes are aligned. Then tighten the
screw (2) on the underside of the base.
Connecting the cables
NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the
monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
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2. Connect a video cable.
NOTE: The monitor will automatically determine which inputs have valid video signals. The inputs can
be selected by pressing the Menu button to access the On-Screen Display (OSD) menu and selecting
Input Control.
●
Connect one end of a VGA cable to the VGA connector on the rear of the monitor and the other end
to the VGA connector on the source device.
●
Connect one end of an HDMI cable to the HDMI connector on the rear of the monitor and the other
end to a HDMI connector on the source device.
Setting up the monitor 7
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3. Connect the round end of the power supply cord to the monitor (1), and then connect one end of the
power cord to the power supply (2) and the other end to a grounded AC outlet (3).
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
4. To enable sound from the monitor's speakers, connect one end of an audio cable (not included) to the
audio-in jack on the monitor and the other end to the audio-out jack on the source device.
To enable sound from a headset, plug in the headset to the audio-out jack on the monitor.
NOTE: To adjust the speaker volume, press the volume button on the front bezel of the monitor or press the
Menu button to open the OSD. In the OSD, select Management > Audio Control > Volume. Use the plus (+) and
minus (-) controls to adjust the volume.
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Adjusting the monitor
Tilt the display head forward or backward to set it to a comfortable eye level.
Turning on the monitor
1. Press the Power button on the computer to turn it on.
2. Press the Power button on the bottom of the monitor to turn it on.
CAUTION: Burn-in image damage may occur on monitors that display the same static image on the screen
for 12 or more consecutive hours of nonuse. To avoid burn-in image damage on the monitor screen, you
should always activate a screen saver application or turn o the monitor when it is not in use for a prolonged
period of time. Image retention is a condition that may occur on all LCD screens. Monitors with a “burned-in
image” are not covered under the HP warranty.
NOTE: If pressing the Power button has no eect, the Power Button Lockout feature may be enabled. To
disable this feature, press and hold the monitor Power button for 10 seconds.
NOTE: You can disable the power LED in the OSD menu. Press the Menu button on the bottom of the
monitor, and then select Power Control > Power LED > O.
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When the monitor is powered on, a Monitor Status message is displayed for ve seconds. The message shows
which input is the current active signal, the status of the auto-switch source setting (On or O; default setting
is On), the current preset screen resolution, and the recommended preset screen resolution.
The monitor automatically scans the signal inputs for an active input and uses that input for the screen.
HP Watermark and Image Retention Policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology which provides ultrawide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary or
applications may include camera surveillance, video games, marketing logos, and templates that are
displayed on the screen for a prolonged period of time. Static images may cause image retention damage that
could look like stains or watermarks on the monitor's screen.
Monitors in use for 24 hours per day that result in image retention damage are not covered under the HP
warranty. To avoid image retention damage, always turn o the monitor when it is not in use or use the power
management setting, if supported on your system, to turn o the display when the system is idle.
xed images for long periods of time without the use of screen savers. These types of
Installing a security cable
You can secure the monitor to a xed object with an optional cable lock available from HP.
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2 Using the Monitor
Downloading the monitor drivers
Installing from the optical disc (available in select regions)
To install the .INF and .ICM les on the computer from the optical disc, if one is provided:
1. Insert the optical disc in the computer optical drive. The optical disc menu is displayed.
2. View the HP Monitor Software Information le.
3. Select Install Monitor Driver Software.
4. Follow the on-screen instructions.
5. Ensure that the proper resolution and refresh rates appear in the Windows Display control panel.
NOTE: You may need to install the digitally signed monitor .INF and .ICM les manually from the optical disc,
if one is included with the monitor, in the event of an installation error.
Downloading from the Web
If you do not have a computer or source device with an optical drive, you can download the latest version
of .INF and .ICM les from the HP monitors support Web site.
1. Go to http://www.hp.com/support and select the appropriate country and language.
2. Select Get software and drivers.
3. Enter your HP monitor model in the search eld and select Find my product.
4. If necessary, select your monitor from the list.
5. Select your operating system, and then click Next.
6. Click Driver - Display/Monitor to open the list of drivers.
7. Click on the driver name.
8. Click Download and follow the on-screen instructions to download the software.
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Using the On-Screen Display (OSD) menu
Use the On-Screen Display (OSD) menu to adjust the monitor screen image based on your preferences. You
can access and make adjustments in the OSD menu using the buttons on the bottom side of the monitor's
front bezel.
To access the OSD menu and make adjustments, do the following:
1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press one of the Function buttons on the bottom side of the monitor's front
bezel to activate the buttons, and then press the Menu button to open the OSD.
3. Use the three Function buttons to navigate, select, and adjust the menu choices. The button labels are
variable depending on the menu or submenu that is active.
The following table lists the menu selections in the OSD menu.
Main Menu Description
Brightness Adjusts the brightness level of the screen.
Contrast Adjusts the screen contrast.
Color Control Selects and adjusts the screen color.
Input Control Selects the video input signal.
Image Control Adjusts the screen image.
Power Control Adjusts the power settings.
Menu Control Adjusts the on-screen display (OSD) and Function button controls.
Management Enables/disables DDC/CI support, adjusts the audio settings, and returns all OSD menu settings to the
factory default settings.
Language Selects the language in which the OSD menu is displayed. The factory default is English.
Information Displays important information about the monitor.
Exit Exits the OSD menu screen.
Adjusting to Low Blue Light Mode
Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. The monitor
provides a setting to reduce blue light output and create a more relaxing and less stimulating image while
reading content on the screen. To make this adjustment,
●
press the Quick View button on the front panel, and then select Low Blue Light, or
●
press the Menu button, select Color Control > Quick View > Low Blue Light.
Press the check mark button (okay) to Save and Return.
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Using Auto-Sleep Mode
The monitor supports an OSD (On-Screen Display) menu option called Auto-Sleep Mode that allows you to
enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by
default), the monitor will enter a reduced power state when the host PC signals low power mode (absence of
either horizontal or vertical sync signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned
o and the power LED indicator turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor will wake from the sleep mode when the host PC sends an active signal to
the monitor (for example, if you activate the mouse or keyboard).
You can disable Auto-Sleep Mode in the OSD. Press one of the four Function buttons on the bottom side of the
front bezel to activate the buttons, and then press the Menu button to open the OSD. In the OSD menu select
Power Control > Auto-Sleep Mode > O.
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3 Using My Display software
Use My Display software to choose preferences for optimum viewing. You can select settings for gaming,
movies, photo editing or just working on documents and spreadsheets. You can also easily adjust settings
such as brightness, color, and contrast using My Display software.
Downloading the software
To download the My Display software, follow the instructions below.
1. Go to http://www.hp.com/support and select the appropriate country and language.
2. Select Get software and drivers, type your monitor model in the search eld, and click Find my product.
3. If necessary, select your monitor from the list.
4. Select your operating system, and then click Next.
5. Click Utility - Tools to open the list of utilities and tools.
6. Click HP My Display.
7. Click the System Requirements tab, and then verify that your system meets the program minimum
requirements.
8. Click Download and follow the on-screen instructions to download My Display.
Using the software
To open the My Display software:
1. Click the HP My Display icon on the taskbar.
Or
Click Windows Start ™ on the taskbar.
2. Click All Programs.
3. Click HP My Display.
4. Select HP My Display.
For additional information, refer to the on-screen Help within the software.
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4 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Image appears blurred,
indistinct, or too dark.
Check Video Cable is
displayed on screen.
No speaker volume or low
speaker volume.
Power cord is disconnected. Connect the power cord.
Monitor is o. Press the Power button.
NOTE: If pressing the Power button has no eect, press and
hold the Power button for 10 seconds to disable the Power
button lockout feature.
Video cable is improperly connected. Connect the video cable properly. See Connecting the cables
on page 6 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to exit
sleep mode.
Auto-Switch Input to O and manually select the input.
Brightness is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while you connect the video cable.
Adjust the volume control on the
front panel.
●
Volume is muted.
●
Volume is turned down in the
OSD
●
Headphones are plugged in.
●
Press up on the volume control to unmute the volume.
●
Open the OSD and select Management > Audio Control
and adjust the volume scale.
●
Unplug the headphones. The speakers are disabled
when the headphones are plugged in.
Input Signal Out of Range is
displayed on screen.
The monitor is o but it did
not seem to enter into sleep
mode.
OSD Lockout is displayed. The monitor's OSD Lockout function
Power Button Lockout is
displayed.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
The monitor's power saving control is
disabled.
is enabled.
The monitor's Power Button Lockout
function is enabled.
Change the settings to a supported setting. See Preset display
resolutions on page 22 for more information.
Open the OSD menu and select Power Control > Auto-Sleep
Mode and set auto-sleep to On.
Press and hold the Menu button on the bottom side of the
front bezel for 10 seconds to disable the OSD Lockout
function.
Press and hold the Power button for 10 seconds to disable the
Power Button Lockout function.
Solving common problems 15
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Using the auto-adjustment function (analog input)
When you rst set up the monitor, conduct a Factory Reset of the computer, or change the resolution of the
monitor, the Auto-Adjustment feature automatically engages, and attempts to optimize your screen for you.
You may also optimize the screen performance for the VGA (analog) input at any time by using the auto
button on the monitor (see your model's user guide for the specic button name) and the auto-adjustment
pattern software utility on the optical disc provided (select models only).
Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA
(analog) input, this procedure can correct the following image quality conditions:
●
Fuzzy or unclear focus
●
Ghosting, streaking or shadowing eects
●
Faint vertical bars
●
Thin, horizontal scrolling lines
●
An o-center picture
To use the auto-adjustment feature:
1. Allow the monitor to warm up for 20 minutes before adjusting.
2. Press the auto button on the bottom side of the front bezel.
●
You can also press the Menu button, and then select Image Control> Auto-Adjustment from the
OSD menu.
●
If the result is not satisfactory, continue with the procedure.
3. Insert the optical disc into the optical drive. The optical disc menu is displayed.
4. Select Open Auto-Adjustment Utility. The setup test pattern is displayed.
5. Press the auto button on the bottom side of the front bezel to produce a stable, centered image.
6. Press the ESC key or any other key on the keyboard to exit the test pattern.
NOTE: The auto-adjustment test pattern utility can be downloaded from http://www.hp.com/support.
16 Chapter 4 Support and troubleshooting
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Optimizing image performance (analog input)
Two controls in the on-screen display can be adjusted to improve image performance: Clock and Phase
(available in the OSD menu).
NOTE: The Clock and Phase controls are adjustable only when using an analog (VGA) input. These controls
are not adjustable for digital inputs.
The Clock must rst be set correctly since the Phase settings are dependent on the main Clock setting. Use
these controls only when the auto-adjustment function does not provide a satisfactory image.
●
Clock—Increases/decreases the value to minimize any vertical bars or stripes visible on the screen
background.
●
Phase—Increases/decreases the value to minimize video ickering or blurring.
NOTE: When using the controls, you will obtain the best results by using the auto-adjustment pattern
software utility provided on the optical disc.
When adjusting the Clock and Phase values, if the monitor images become distorted, continue adjusting the
values until the distortion disappears. To restore the factory settings, select Yes from the Factory Reset
menu in the on-screen display.
To eliminate vertical bars (Clock):
1. Press the Menu button on the bottom of the front bezel to open the OSD menu, and then select Image
Control > Clock and Phase.
2. Use the Function buttons on the bottom of the monitor front bezel that display up and down arrow icons
to eliminate vertical bars. Press the buttons slowly so that you do not miss the optimum adjustment
point.
3. After adjusting the Clock, if blurring, ickering, or bars appear on the screen, proceed to adjust the
Phase.
To remove ickering or blurring (Phase):
1. Press the Menu button on the bottom of the monitor front bezel to open the OSD menu, and then select
Image Control > Clock and Phase.
2. Press the Function buttons on the bottom of the monitor front bezel that display up and down arrow
icons to eliminate ickering or blurring. Flickering or blurring may not be eliminated, depending on the
computer or graphics controller card installed.
To correct screen position (Horizontal Position or Vertical Position):
1. Press the Menu button on the bottom of the front bezel to open the OSD menu, and then select Image
Position.
Optimizing image performance (analog input) 17
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2. Press the Function buttons on the bottom of the front bezel that display up and down arrow icons to
properly adjust the position of the image in the display area of the monitor. The Horizontal Position
shifts the image left or right; the Vertical Position shifts the image up and down.
Button lockouts
Holding down the Power button or Menu button for ten seconds will lock out the functionality of that button.
You can restore the functionality by holding the button down again for ten seconds. This functionality is only
available when the monitor is powered on, displaying an active signal, and the OSD is not active.
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select Find your
Product, and then follow the on-screen directions.
Here you can:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware conguration
●
Name and version of the hardware and software you are using
18 Chapter 4 Support and troubleshooting
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Locating the serial number and product number
The serial number and product number are located on a label on the bottom of the display head. You may
need these numbers when contacting HP about the monitor model.
NOTE: You may need to partially pivot the display head to read the label.
Locating the serial number and product number 19
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5 Maintaining the monitor
Maintenance guidelines
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Turn the monitor o when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning o the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
●
When removing the monitor stand, you must lay the monitor facedown on a soft area to prevent it from
getting scratched, defaced, or broken.
Cleaning the monitor
1. Turn o the monitor and disconnect power from the computer by unplugging the power cord from the
AC outlet.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more diicult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum-based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
20 Chapter 5 Maintaining the monitor
Page 27
A Technical specications
NOTE: The product specications provided in the user guide might have changed between the time of
manufacturing and delivery of your product.
For the latest specications or additional specications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specic monitor model to nd the model-specic QuickSpecs.
60.47 cm/23.8–inch model
Display
Type
Viewable Image Size 60.47 cm diagonal 23.8-inch diagonal
Maximum Weight (Unpacked) 3.07 kg 6.77 lb
Dimensions (include base)
Height
Depth
Width
Maximum Graphic Resolution 1920 x 1080
Optimum Graphic Resolution 1920 x 1080
Environmental Requirements Temperature
Operating Temperature
Storage Temperature
Power Source 100–240 VAC 50/60 Hz
Input Terminal One audio-in connector, one audio-out
60.47 cm wide screen
IPS
40.89 cm
18.36 cm
53.99 cm
5 to 35° C
-20 to 60° C
connector
23.8-inch wide screen
16.09 inches
7.23 inches
21.25 inches
41 to 95° F
-4 to 140° F
68.6 cm/27–inch model
Display
Type
Viewable Image Size 68.6 cm diagonal 27-inch diagonal
Maximum Weight (Unpacked) 3.89 kg 8.58 lb
Dimensions (include base)
Height
Depth
68.6 cm wide screen
IPS
45.57 cm
19.46 cm
27-inch wide screen
17.93 inches
7.66 inches
60.47 cm/23.8–inch model 21
Page 28
Width 62.10 cm 24.44 inches
Maximum Graphic Resolution 1920 × 1080
Optimum Graphic Resolution 1920 x 1080
Environmental Requirements Temperature
Operating Temperature
Storage Temperature
Power Source 100–240 VAC 50/60 Hz
Input Terminal One audio-in connector, one audio-out
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes and they will appear properly sized and centered on the
screen.
60.47 cm/23.8-inch model
Preset Pixel Format Horz Freq (kHz) Vert Freq (Hz)
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
4 1024 × 768 48.363 60.004
5 to 35° C
-20 to 60° C
connector
41 to 95° F
-4 to 140° F
5 1280 × 720 45.000 60.000
6 1280 × 800 49.702 59.810
7 1280 × 1024 63.981 60.020
8 1366 × 768 48.000 60.000
9 1440 × 900 55.935 59.887
10 1600 × 900 60.000 60.000
11 1680 × 1050 65.290 59.954
12 1920 × 1080 67.500 60.000
68.6 cm/27-inch model
Preset
1 640 × 480 31.469 59.940
2 720 × 400 31.469 70.087
3 800 × 600 37.879 60.317
Pixel Format Horz Freq (kHz) Vert Freq (Hz)
22 Appendix A Technical specications
Page 29
4 1024 × 768 48.363 60.004
5 1280 × 720 45.000 60.000
6 1280 × 800 49.702 59.810
7 1280 × 1024 63.981 60.020
8 1366 × 768 48.000 60.000
9 1440 × 900 55.935 59.887
10 1600 × 900 60.000 60.000
11 1680 × 1050 65.290 59.954
12 1920 × 1080 67.500 60.000
Entering user modes
The video controller signal may occasionally call for a mode that is not preset if:
●
You are not using a standard graphics adapter.
●
You are not using a preset mode.
It this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display.
Your changes can be made to any or all of these modes and saved in memory. The monitor automatically
stores the new setting, and then recognizes the new mode just as it does a preset mode. In addition to the
factory preset modes, there are at least 10 user modes that can be entered and stored.
Energy saver feature
The monitors support a reduced power state. The reduced power state will be entered into if the monitor
detects the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the
absence of these signals, the monitor screen is blanked, the backlight is turned o, and the power light is
turned amber. When the monitor is in the reduced power state, the monitor will utilize 0.3 watts of power.
There is a brief warm-up period before the monitor will return to its normal operating mode.
Refer to the computer manual for instructions on setting energy saver features (sometimes called power
management features).
NOTE: The above power saver feature only works when the monitor is connected to a computer that has
energy saver features.
By selecting the settings in the monitor's Energy Saver utility, you can also program the monitor to enter into
the reduced power state at a predetermined time. When the monitor's Energy Saver utility causes the monitor
to enter the reduced power state, the power light blinks amber.
Entering user modes 23
Page 30
B Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your source device that is connected to the
monitor to locate more information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
24 Appendix B Accessibility
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