HP Color LaserJet 2700 Series printers
User Guide
HP Color LaserJet 2700 Series printer
User Guide
Copyright and License
Trademark Credits
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 2, 10/2006
Q7824-90932
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Table of contents
1 Printer basics
Printers at a glance .............................................................................................................................. 2
Features at a glance ............................................................................................................................. 3
Walkaround .......................................................................................................................................... 4
Printer software .................................................................................................................................... 6
Supported operating systems and printer drivers ................................................................ 6
Additional drivers ................................................................................................................. 6
Opening the printer drivers .................................................................................................. 7
Software for Windows .......................................................................................................... 8
The HP ToolboxFX .............................................................................................. 8
Software for Macintosh ........................................................................................................ 8
PostScript Printer Description (PPD) files ........................................................... 8
Macintosh Configure Device ............................................................................... 8
Software for networks .......................................................................................................... 9
HP Web Jetadmin ............................................................................................... 9
UNIX .................................................................................................................... 9
Linux .................................................................................................................... 9
Embedded Web server ....................................................................................... 9
Print-media specifications .................................................................................................................. 10
Tray 1 and tray 2 ............................................................................................................... 10
Optional tray 3 ................................................................................................................... 11
Selecting print media .......................................................................................................................... 12
Paper to avoid .................................................................................................................... 12
Paper that can damage the printer .................................................................................... 12
Printing and storage environment ...................................................................................................... 13
Printing on special media ................................................................................................................... 14
Transparencies .................................................................................................................. 14
Glossy paper ...................................................................................................................... 14
Colored paper .................................................................................................................... 14
Envelopes .......................................................................................................................... 14
Labels ................................................................................................................................ 15
Heavy paper ...................................................................................................................... 15
Preprinted forms and letterhead ........................................................................................ 15
Recycled paper .................................................................................................................. 16
HP LaserJet media ............................................................................................................ 16
2 Control panel
Understanding control-panel features ................................................................................................ 18
Using the control-panel menus ........................................................................................................... 20
ENWW iii
Using the printer control panel in shared environments ..................................................................... 26
3 I/O configuration
USB configuration .............................................................................................................................. 28
Network configuration (HP Color LaserJet 2700n only) ..................................................................... 29
To use the menus .............................................................................................................. 20
Reports menu .................................................................................................................... 21
System Setup menu .......................................................................................................... 22
Network Config. menu (HP Color LaserJet 2700n printer only) ......................................... 24
Service menu ..................................................................................................................... 25
Connecting the USB cable ................................................................................................. 28
Set up the printer and use it on the network ...................................................................... 29
To set up a network port-connected configuration (direct mode or peer-to-
peer printing) ..................................................................................................... 29
Using the embedded Web server or the HP ToolboxFX .................................................... 30
Setting a system password ................................................................................................ 30
Using the printer control panel ........................................................................................... 30
IP configuration ................................................................................................. 30
Manual configuration ........................................................................ 30
Automatic configuration .................................................................... 31
Link speed and link duplex settings .................................................................. 31
Supported network protocols ............................................................................................. 32
TCP/IP ............................................................................................................................... 33
Internet Protocol (IP) ......................................................................................... 33
Transmission Control Protocol (TCP) ............................................................... 33
IP address ......................................................................................................... 33
Configuring IP parameters ................................................................................ 33
Dynamic Host Configuration Protocol (DHCP) ................................. 34
BOOTP ............................................................................................. 34
Subnets ............................................................................................................. 34
Subnet mask ..................................................................................... 34
Gateways .......................................................................................................... 34
Default gateway ................................................................................ 34
4 Printing tasks
Controlling print jobs ........................................................................................................................... 36
Source ............................................................................................................................... 36
Type and Size .................................................................................................................... 36
Priority for print settings ..................................................................................................... 37
Configuring trays ................................................................................................................................ 38
Configuring size ................................................................................................................. 38
Configuring type ................................................................................................................. 38
Configuring trays for custom paper .................................................................................... 38
Printing from tray 1 (100-sheet multipurpose tray) ............................................................ 38
Loading tray 1 ................................................................................................... 38
Printing from tray 2 or optional tray 3 ................................................................................. 40
Loading tray 2 ................................................................................................... 41
Loading optional tray 3 ...................................................................................... 43
Loading special media ....................................................................................................... 46
Using features in the Windows printer driver ...................................................................................... 47
iv ENWW
Creating and using quick sets ............................................................................................ 47
Using watermarks .............................................................................................................. 48
Resizing documents .......................................................................................................... 48
Setting a custom paper size from the printer driver ........................................................... 48
Using different paper and printing covers .......................................................................... 49
Printing a blank first page .................................................................................................. 49
Printing multiple pages on one sheet of paper .................................................................. 49
Setting the color options .................................................................................................... 50
Using the HP Digital Imaging Options dialog box .............................................................. 50
Using the Services tab ....................................................................................................... 51
Using features in the Macintosh printer driver .................................................................................... 52
Creating and using presets in Mac OS X ........................................................................... 52
Printing a cover page ......................................................................................................... 52
Printing multiple pages on one sheet of paper .................................................................. 53
Setting the color options .................................................................................................... 53
Using 2-sided (duplex) printing ........................................................................................................... 54
Manual 2-sided printing ..................................................................................................... 54
Stopping a print request ..................................................................................................................... 56
To stop the current print job from the printer control panel ................................................ 56
To stop the current print job from the software program .................................................... 56
5 Managing the printer
Using printer information pages ......................................................................................................... 58
Using the embedded Web server ....................................................................................................... 60
To access the embedded Web server by using a network connection .............................. 60
Embedded Web server sections ........................................................................................ 61
Using the HP ToolboxFX .................................................................................................................... 63
To view the HP ToolboxFX ................................................................................................ 63
Status ................................................................................................................................. 64
Alerts .................................................................................................................................. 65
Help ................................................................................................................................... 65
Device settings .................................................................................................................. 66
Network settings ................................................................................................................ 69
Using Macintosh Configure Device .................................................................................................... 70
Event log ........................................................................................................... 64
Set up status alerts ........................................................................................... 65
Set up e-mail alerts ........................................................................................... 65
Device information ............................................................................................ 66
Paper handling .................................................................................................. 67
Printing .............................................................................................................. 67
PCL ................................................................................................................... 67
PostScript .......................................................................................................... 67
Print quality ....................................................................................................... 68
Print density ...................................................................................................... 68
Paper types ....................................................................................................... 68
System setup .................................................................................................... 69
Service .............................................................................................................. 69
6 Color
Using color ......................................................................................................................................... 72
ENWW v
Managing color ................................................................................................................................... 73
Matching colors .................................................................................................................................. 76
7 Maintenance
Managing supplies ............................................................................................................................. 80
Replacing supplies and parts ............................................................................................................. 83
Cleaning the printer ............................................................................................................................ 86
HP ImageREt ..................................................................................................................... 72
Media selection .................................................................................................................. 72
Color options ...................................................................................................................... 72
Standard red-green-blue (sRGB) ....................................................................................... 72
Printing in four colors (CMYK) ........................................................................................... 72
Print in Grayscale .............................................................................................................. 73
Automatic or manual color adjustment .............................................................................. 73
Manual color options ......................................................................................... 73
Restricting color printing .................................................................................................... 74
Using the HP ToolboxFX to print the Microsoft Office Basic Colors palette ...................... 76
Sample book color matching ............................................................................................. 76
Supplies life ....................................................................................................................... 80
Approximate print-cartridge replacement intervals ............................................................ 80
Checking the print-cartridge life ......................................................................................... 80
Print-cartridge storage ....................................................................................................... 81
HP print cartridges ............................................................................................................. 81
Non-HP print cartridges ..................................................................................................... 81
Print-cartridge authentication ............................................................................................. 82
HP fraud hotline and Web site ........................................................................................... 82
Supply replacement guidelines .......................................................................................... 83
Changing print cartridges ................................................................................................... 83
To change the print cartridge ............................................................................ 83
To clean the printer using the printer control panel ........................................................... 86
To clean the printer using the HP ToolboxFX .................................................................... 86
8 Problem solving
Basic troubleshooting checklist .......................................................................................................... 88
Factors that affect printer performance .............................................................................. 88
Control-panel messages .................................................................................................................... 89
Jams ................................................................................................................................................... 94
Common causes of jams ................................................................................................... 94
Clearing jams ..................................................................................................................... 95
Paper-handling problems ................................................................................................................. 107
Printer response problems ............................................................................................................... 111
Printer control-panel problems ......................................................................................................... 113
Color-printing problems .................................................................................................................... 114
Incorrect printer output ..................................................................................................................... 116
Printer output problems ................................................................................................... 116
Guidelines for printing with different fonts ........................................................................ 117
Macintosh problems ......................................................................................................................... 118
Solving problems with Mac OS X .................................................................................... 118
Software program problems ............................................................................................................. 121
Print-quality troubleshooting ............................................................................................................. 122
vi ENWW
Print-quality problems associated with media .................................................................. 122
Overhead transparency defects ....................................................................................... 122
Print-quality problems associated with the environment .................................................. 123
Print quality problems associated with jams .................................................................... 123
Print-quality problems associated with toner buildup inside the printer ........................... 123
Using the HP ToolboxFX to troubleshoot print-quality problems .................................... 124
Calibrating the printer ...................................................................................................... 125
Network problems (HP Color LaserJet 2700n only) ......................................................................... 126
Appendix A Supplies and accessories
Parts and supplies ............................................................................................................................ 130
Ordering by using the embedded Web server .................................................................................. 132
Ordering by using the HP ToolboxFX ............................................................................................... 133
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 136
Print cartridge, transfer unit, and fuser limited warranty statement .................................................. 137
HP Customer Care ........................................................................................................................... 138
Online Services ................................................................................................................ 138
Telephone support ........................................................................................................... 138
Software utilities, drivers, and electronic information ....................................................... 138
HP direct ordering for accessories or supplies ................................................................ 138
HP service information ..................................................................................................... 138
HP service agreements ................................................................................................... 138
The HP ToolboxFX .......................................................................................................... 139
HP support and information for Macintosh computers ..................................................... 139
HP maintenance agreements ........................................................................................................... 140
On-site service agreements ............................................................................................. 140
Next-day on-site service .................................................................................. 140
Weekly (volume) on-site service ..................................................................... 140
Extended warranty ........................................................................................................... 140
Repacking the printer ....................................................................................................................... 141
Appendix C Printer specifications
Physical specifications ..................................................................................................................... 143
Electrical specifications .................................................................................................................... 144
Power-consumption specifications ................................................................................................... 145
Acoustic emissions ........................................................................................................................... 146
Operating-environment specifications .............................................................................................. 147
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 150
Environmental product stewardship program ................................................................................... 151
Protecting the environment .............................................................................................. 151
Ozone production ............................................................................................................ 151
Power consumption ......................................................................................................... 151
Paper use ........................................................................................................................ 151
Plastics ............................................................................................................................ 151
HP LaserJet printing supplies .......................................................................................... 151
ENWW vii
HP printing supplies returns and recycling program information ..................................... 151
Paper ............................................................................................................................... 152
Material restrictions .......................................................................................................... 152
Disposal of waste equipment by users in private households in the European
Union ............................................................................................................................... 152
Material Safety Data Sheet (MSDS) ................................................................................ 152
Extended warranty ........................................................................................................... 152
For more information ....................................................................................................... 153
Declaration of conformity ................................................................................................................. 154
Safety statements ............................................................................................................................. 155
Laser safety ..................................................................................................................... 155
Canadian DOC regulations .............................................................................................. 155
EMI statement (Korea) ..................................................................................................... 155
VCCI statement (Japan) .................................................................................................. 155
Power cord statement (Japan) ......................................................................................... 155
Laser statement for Finland .............................................................................................................. 156
Appendix E Working with memory
Printer memory ................................................................................................................................. 157
Installing memory DIMMs ................................................................................................................. 158
To install memory and font DIMMs .................................................................................. 158
Enabling memory ............................................................................................................. 160
To enable memory for Windows ..................................................................... 160
Checking DIMM installation ............................................................................................. 161
To check DIMM installation ............................................................................. 161
Glossary ........................................................................................................................................................... 163
Index ................................................................................................................................................................. 165
viii ENWW
1 Printer basics
This chapter contains basic information about the printer features:
Printers at a glance
●
Features at a glance
●
Walkaround
●
Printer software
●
Print-media specifications
●
Selecting print media
●
Printing and storage environment
●
Printing on special media
●
ENWW 1
Printers at a glance
HP Color LaserJet 2700 printer HP Color LaserJet 2700n printer
Prints up to 20 pages per minute (ppm) on letter-size
●
media or 20 ppm on A4-size media in monochrome (black
and white), and 15 ppm in color
100-sheet multipurpose tray (tray 1) and 250-sheet input
●
tray (tray 2)
Hi-Speed universal serial bus (USB) 2.0 port
●
64 megabytes (MB) of random access memory (RAM)
●
HP Color LaserJet 2700 printer, plus:
Built-in networking to connect to 10Base-T/100Base-TX
●
networks
2 Chapter 1 Printer basics ENWW
Features at a glance
Feature HP Color LaserJet 2700 Series printer
Performance
User interface
Printer drivers
Fonts
Accessories
Connectivity
Environmental features
Supplies
300 MHz processor
●
Two-line LCD display
●
The HP ToolboxFX (a status and troubleshooting tool)
●
Windows® and Macintosh printer drivers
●
Embedded Web server to gain access to support and to order supplies (administrator tool for
●
network-connected models only)
HP PCL 6
●
HP Postscript level 3 emulation
●
80 internal fonts available for both PCL and PostScript 3 emulation
●
80 printer-matching screen fonts in TrueType format available with the software solution
●
Optional 500-sheet input tray (tray 3)
●
Dual inline memory module (DIMM)
●
Hi-Speed USB 2.0 cable interface
●
Built-in networking (HP Color LaserJet 2700n printer only)
●
High content of recyclable components and materials
●
Supplies status page contains information about toner level, page count, and approximate pages
●
remaining.
Accessibility
No-shake cartridge design
●
Printer checks for authentic HP print cartridges at cartridge installation.
●
Internet-enabled supply-ordering capabilities (using the HP ToolboxFX)
●
The online user guide is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
Media can be loaded in tray 1 by using one hand.
●
ENWW Features at a glance 3
Walkaround
Figure 1-1 Front view (shown with optional 500-sheet input tray)
1 Output bin extender
2 Output bin
3 Top cover
4 Printer control panel
5 Front door
6 Tray 1 (holds 100 sheets of standard paper)
7 Tray 2 (holds 250 sheets of standard paper)
8 Tray 3 (optional; holds 500 sheets of standard paper)
4 Chapter 1 Printer basics ENWW
Figure 1-2 Back and side view
1 On/off (power) switch
2 Power connection
3 Hi-Speed USB 2.0 port
4 Network port (available on the HP Color LaserJet 2700n printer only)
ENWW Walkaround 5
Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers for
access to the printer features and communication with the computer.
NOTE For a list of the network environments that the network-administrator software
components support, see
Network configuration (HP Color LaserJet 2700n only).
For a list of printer drivers and updated HP printer software, go to
www.hp.com/go/
clj2700_software.
Supported operating systems and printer drivers
The printer uses the PCL 6 and PostScript 3 emulation PDL drivers.
NOTE For Windows 2000, Windows XP, and Windows Server 2003, the printer includes a
monochrome PCL 6 driver that can be installed for users who will be printing only black-and-white
print jobs.
Operating system
Windows 2000
Windows XP Home/Professional
Windows Server 2003
Mac OS X V10.2 and later
1
Not all printer features are available from all drivers or operating systems.
2
The printer includes both a monochrome and color PCL 6 driver for Windows 2000, Windows XP, and Windows Server 2003
users.
1
Network support PCL 6
2
PS 3 emulation
Additional drivers
The following drivers are not included on the CD, but are available from www.hp.com/go/
clj2700_software.
UNIX® model scripts
●
Linux drivers
●
6 Chapter 1 Printer basics ENWW
Opening the printer drivers
Operating System To change the settings for all
print jobs until the software
program is closed
Windows 2000, XP,
and Server 2003
Mac OS X V10.2 and
V10.3
1. On the File menu in the
software program, click
Print.
2. Select the driver, and then
click Properties or
Preferences.
The steps can vary; this
procedure is most common.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
To change the default settings
for all print jobs
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the driver icon,
and then select Printing
Preferences.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
3. On the Presets pop-up
menu, click Save as and
type a name for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.
To change the product
configuration settings
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the driver icon,
and then select
Properties.
3. Click the Device Settings
tab.
1. In the Finder, on the Go
menu, click Applications.
2. Open Utilities, and then
open Print Center (Mac OS
X V10.2) or Printer Setup
Utility (Mac OS X V10.3).
3. Click on the print queue.
4. On the Printers menu,
click Show Info.
5. Click the Installable
Options menu.
NOTE Configuration
settings might not be
available in Classic
mode.
ENWW Printer software 7
Software for Windows
The HP ToolboxFX
The HP ToolboxFX is a software program that you can use for the following tasks:
Checking the printer status
●
Checking the supplies status and ordering supplies online
●
Setting up alerts
●
Setting up e-mail notification for certain printer and supplies events
●
Viewing and changing printer settings
●
Viewing printer documentation
●
Gaining access to troubleshooting and maintenance tools
●
You can view the HP ToolboxFX when the printer is directly connected to your computer or when it is
connected to a network. Perform a complete software installation in order to use the HP ToolboxFX.
Software for Macintosh
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the Macintosh Configure Device software for use with Macintosh computers.
If both the printer and the Macintosh computer are connected to a network, use the embedded Web
server to configure the printer. For more information, see
Using the embedded Web server.
PostScript Printer Description (PPD) files
The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features.
An installation program for the PPDs and other software is provided on the CD that comes with the
printer. Use the Apple PostScript printer driver that comes with the computer.
Macintosh Configure Device
The Macintosh Configure Device software provides access to features that are not available in the printer
driver. Use the illustrated screens to select printer features and complete the following tasks:
Name the printer.
●
Assign the printer to a zone on the network.
●
Assign an Internet protocol (IP) address to the printer.
●
Configure the printer for network printing.
●
Macintosh Configure Device is available for USB and network connections.
For more information about using Macintosh Configure Device, see
Device.
Using Macintosh Configure
8 Chapter 1 Printer basics ENWW
Software for networks
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for network-connected printers within your
intranet. It should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
www.hp.com/go/webjetadmin.
visit
When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer 6.x or Netscape Navigator 7.x or later) and
navigating to the HP Web Jetadmin host.
UNIX
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the network
printer installer for UNIX.
Linux
For information, go to www.hp.com/go/linuxprinting.
Embedded Web server
The HP Color LaserJet 2700n printer is equipped with an embedded Web server, which provices access
to information about printer and network activities. This information appears in a Web browser, such as
Microsoft Internet Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server. The embedded
Web server is available only when the printer is connected to a network. No special software is installed
or configured, but you must have a supported Web browser on your computer.
For a complete explanation of the features and functionality of the embedded Web server, see
the embedded Web server.
Using
ENWW Printer software 9
Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the
paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or
bent edges.
Tray 1 and tray 2
Media type Dimensions
1
Paper (including postcards) Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
Weight Capacity
60 to 163 g/m2 (16 to 43 lb)
Up to 176 g/m
2
(47 lb) for
Tray 1: up to 100 sheets
Tray 2: up to 250 sheets
postcards
2
(8.5 x 14 inches)
HP Color Laser Photo Paper,
gloss and HP Color Laser
Photo Paper, matte
HP Cover Paper
3
3
Same as for paper
Same as for paper
75 to 220 g/m2 (20 to 58 lb)
200 g/m2 (53 lb)
Tray 1: up to 60 sheets
Tray 2: up to 100 sheets
Tray 1: up to 60 sheets
Tray 2: up to 100 sheets
Transparencies and opaque
film
Same as for paper Thickness: 0.12 to 0.13 mm
(4.7 to 5.1 mils)
Tray 1: up to 60 sheets
Tray 2: up to 50 sheets
4
Labels
Same as for paper Thickness: up to 0.23 mm
Tray 1: up to 60 sheets
(9 mils)
Tray 2: up to 100 sheets
Envelopes Same as for paper
Up to 90 g/m2 (24 lb)
Tray 1: up to 10 envelopes
Tray 2: up to 10 envelopes
1
The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
2
Capacity can vary depending on media weight and thickness, and environmental conditions.
3
Hewlett-Packard does not guarantee results when printing on other types of heavy paper.
4
Smoothness: 100 to 250 (Sheffield)
10 Chapter 1 Printer basics ENWW
Optional tray 3
Media type Size Weight Capacity
Paper Letter
60 to 120 g/m2 (16 to 32 lb)
Up to 500 sheets
Legal
Executive
A4
A5
B5-JIS
8.5 x 13
HP Color Laser Photo Paper,
gloss and HP Color Laser
Photo Paper, matte
2
Cardstock Same as for paper
Letterhead Same as for paper
1
Capacity can vary depending on media weight and thickness, and environmental conditions.
2
Hewlett-Packard does not guarantee results when printing on other types of heavy paper.
Same as for paper
106 to 120 g/m2 (28 to 32 lb)
up to 120 g/m2 (32 lb)
60 to 120 g/m2 (16 to 32 lb)
Up to 200 sheets
Up to 200 sheets
Up to 500 sheets
1
ENWW Print-media specifications 11
Selecting print media
You can use many types of paper and other print media with this printer.
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has
obtained and understands the print-media requirements that are specified in the HP LaserJet Printer
Family Print Media Specification Guide.
See
Supplies and accessories to order the HP LaserJet Printer Family Print Media Specification
Guide. To download a copy of the guide, go to
It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family
Print Media Specification Guide and still not print satisfactorily. This can result from abnormal
characteristics of the printing environment or other variables over which HP has no control (for example,
extremes in temperature and humidity).
Hewlett-Packard Company recommends testing any paper before buying it in large quantities.
CAUTION Using paper that does not conform to the specifications listed here or in the print
media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements.
Paper to avoid
The printer can handle many types of paper. Using paper that does not meet specifications will cause
lower print quality and increase the chance of jams.
www.hp.com/support/clj2700. Select Manuals.
Do not use paper that is too rough.
●
Do not use paper, other than standard prepunched paper, that contains cutouts or perforations.
●
Do not use multipart forms.
●
Do not use paper that has already been printed on, or that has been fed through a photocopier.
●
Do not use paper that contains a watermark if you are printing solid patterns.
●
Paper that can damage the printer
In rare circumstances, paper can damage the printer. The following paper must be avoided to prevent
possible damage to the printer:
Do not use paper with staples attached.
●
Do not use transparencies that are designed for Inkjet printers or other low temperature printers,
●
or for monochrome printing. Use only transparencies that are specified for use with HP Color
LaserJet printers.
Do not use photo paper that is intended for Inkjet printers.
●
Do not use paper that is embossed or coated, or any media that produces hazardous emissions,
●
or that melts, offsets, or discolors when exposed to 190°C (374°F) for 0.1 second. Also, do not use
letterhead paper that is made with dyes or inks that cannot withstand that temperature.
12 Chapter 1 Printer basics ENWW
Printing and storage environment
Ideally, the printing and media-storage environment should be at or near room temperature, and not too
dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating
systems and air conditioners remove most of the humidity from a room. As paper is opened and used,
it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity
to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print
and dropouts. Also, as paper loses and gains moisture it can distort. This issue can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper
storage environmental conditions directly affect the feed operation and print quality.
Evaluate purchasing more paper than can be easily used in a short time, about three months. Paper
stored for long periods can experience heat and moisture extremes, which can cause damage. Planning
is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages
of paper have more potential for environmental damage, especially if they are not wrapped with a
moisture-proof barrier.
The media-storage environment should be properly maintained to ensure optimum printer performance.
The recommended condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The
following guidelines should be helpful when evaluating the paper storage environment:
Print media should be stored at or near room temperature.
●
The air should not be too dry or too humid to moderate the hygroscopic properties of paper.
●
The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.
●
If the printer environment is subject to extremes, unwrap only the amount of paper to be used during
the day's operation to prevent unwanted moisture changes.
Avoid storing paper and print media near heating and air conditioning vents or near windows and
●
doors that are frequently open.
ENWW Printing and storage environment 13
Printing on special media
Transparencies
Handle transparencies by the edges. Oils from your fingers can cause print-quality problems.
●
Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
●
recommends using HP Color LaserJet Transparencies with this printer. HP products are designed
to work together for optimum printing results.
In either the software program or the printer driver, select Transparency as the media type, or
●
print from a tray that is configured for transparencies.
CAUTION Transparencies that are not designed for laser printing might melt in the printer,
causing damage to the printer.
Glossy paper
In either the software program or the driver, select GLOSSY as the media type, or print from a tray
●
that is configured for glossy paper.
Because this affects all print jobs, it is important to return the printer to its original settings once the
●
job has printed. See
Configuring trays for more information.
Colored paper
Colored paper should be of the same high quality as white xerographic paper.
●
Pigments used must be able to withstand the printer’s fusing temperature of 190°C (374°F) for 0.1
●
second without deterioration.
Do not use paper with a colored coating that was added after the paper was produced.
●
The printer creates colors by printing patterns of dots, overlaying and varying their spacing to
●
produce various colors. Varying the shade or color of the paper will affect the shades of the printed
colors.
Envelopes
Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer
jams:
In either the software program or the printer driver, select Envelope as the media type, or configure
●
tray 1 for envelopes. See
The weight rating of envelopes should not exceed 90 g/m
●
Envelopes should be flat.
●
Do not use envelopes with windows or clasps.
●
Configuring trays.
2
(24 lb bond).
Envelopes must not be wrinkled, nicked, or otherwise damaged.
●
Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and
●
pressures of the printer’s fusing process.
14 Chapter 1 Printer basics ENWW
If your software does not automatically format an envelope, specify Landscape for page orientation in
the software program. Use the guidelines in the table that follows to set margins for return and destination
addresses on Commercial #10 or DL envelopes.
Address type Left margin Top margin
Return 15 mm (0.6 inch) 15 mm (0.6 inch)
Destination 102 mm (4.0 inch) 51 mm (2.0 inch)
Labels
In either the software program or the printer driver, select Labels as the media type, or configure
●
tray 1 or tray 2 for labels. See
Verify that the labels’ adhesive material can tolerate temperatures of 190°C (374°F) for 0.1 second.
●
Verify that there is no exposed adhesive material between the labels. Exposed areas can cause
●
labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause
damage to printer components.
Do not re-feed a sheet of labels.
●
Verify that labels lie flat.
●
Configuring trays.
Do not use labels that are wrinkled, bubbled, or otherwise damaged.
●
Heavy paper
For information about which heavy paper is supported in each tray, see
●
In either the software program or the printer driver, select Heavy or Cardstock as the media type,
●
or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it
is important to return the printer back to its original settings after the job has been printed. See
Configuring trays.
CAUTION In general, do not use paper that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, jams, reduced print quality, and
excessive mechanical wear.
Print-media specifications
Preprinted forms and letterhead
Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or release
●
hazardous emissions when subjected to the printer’s fusing temperature of approximately 190°C
(374°F) for 0.1 second.
Inks must be nonflammable and should not adversely affect any printer rollers.
●
Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during
●
storage.
Before loading preprinted paper, verify that the ink on the paper is dry. During the fusing process,
●
wet ink can come off of preprinted paper.
ENWW Printing on special media 15
NOTE For information about how to load letterhead and preprinted forms, see Loading special
media.
Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same specifications as
standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard
recommends that recycled paper contain no more than 5% ground wood.
HP LaserJet media
Hewlett-Packard offers many types of media that are made specifically for use in HP LaserJet printers.
HP products are designed to work together for optimum printing results.
For more information about HP LaserJet media, go to
www.hp.com.
16 Chapter 1 Printer basics ENWW
2 Control panel
This section provides information about the control panel features.
Understanding control-panel features
●
Using the control-panel menus
●
Using the printer control panel in shared environments
●
ENWW 17
Understanding control-panel features
The printer has the following lights and buttons on the control panel:
1 Left arrow button (<): Press this button to navigate through the menus or to decrease a value that appears on the display.
NOTE Press the left and right arrow buttons simultaneously to print a demo page.
2 OK button: Press the OK button for the following actions:
Open the control-panel menus.
●
Select a menu item.
●
Clear some printer errors.
●
Continue printing after reloading a tray.
●
Acknowledge that a non-HP supply is in use.
●
Return the printer to the Ready state whenever the ready light is blinking.
●
3 Right arrow button (>): Press this button to navigate through the menus or to increase a value that appears on the
display.
4 Display: The display provides information about the printer. Use the menus on the display to establish printer settings.
Using the control-panel menus.
See
5 Cancel Job button (X): Press this button to cancel a print job whenever the attention light is blinking. You can also press
this button to exit the control-panel menus.
6 Ready light (green): The ready light is on when the printer is ready to print. It blinks when the printer is receiving print
data.
7 Attention light (amber): The attention light blinks when a print cartridge is empty.
NOTE The attention light does not blink if more than one print cartridge is empty.
8 Print-cartridge-status gauges: These gauges show the consumption level for each print cartridge (black, yellow, cyan,
and magenta).
If the consumption level is unknown, a ? symbol appears. This can occur in the following circumstances:
The print cartridge is missing or installed incorrectly.
●
The print cartridge is defective.
●
The print cartridge might not be an HP cartridge.
●
18 Chapter 2 Control panel ENWW
ENWW Understanding control-panel features 19
Using the control-panel menus
To use the menus
1. Press OK to open the menus.
2. Press < or > to navigate through the listings.
3. Press OK to select the appropriate option. An asterisk (*) appears next to the active selection.
4. Press X to exit the menu without saving any changes.
The sections that follow describe the options for each of the main menus:
Reports menu
●
System Setup menu
●
Network Config. menu (HP Color LaserJet 2700n printer only)
●
Service menu
●
20 Chapter 2 Control panel ENWW
Reports menu
Use the Reports menu to print reports that provide information about the printer.
Menu item Description
Demo page Prints a color page that demonstrates print quality.
Menu structure Prints a map of the control-panel-menu layout. The active settings for each menu
are listed.
Config report Prints a list of all the printer settings. Includes network information when the printer
is connected to a network.
Supplies status Prints the status for each print cartridge, including the following information:
Estimated pages remaining
●
Part number
●
Number of pages printed
●
Network report Prints a list of all printer network settings (HP Color LaserJet 2700n printer only).
Usage page Lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or mispicked in
the printer, monochrome (black and white) or color pages; and reports the page
count.
Color usage log Prints a report that shows the user name, application name, and color usage
information on a job-by-job basis.
PCL font list Prints a list of all the PCL fonts that are installed.
PS font list Prints a list of all the PostScript (PS) fonts that are installed.
PCL6 font list Prints a list of all the PCL6 fonts that are installed.
Service page Prints the service report.
ENWW Using the control-panel menus 21
System Setup menu
Use this menu to establish basic printer settings. The System Setup menu has several sub-menus.
Each is described in the following table.
Menu item Sub-menu item Sub-menu item Description
Language Select the language for the control-panel
display messages and the printer
reports.
Paper setup Def. paper size Letter
A4
Legal
Def. paper type A list of available media
types appears.
Tray 1 Paper size
Paper type
Tray 2 Paper size
Paper type
Paper out action Wait forever
Override
Cancel
Select the size for printing internal
reports or any print job that does not
specify a size.
Select the media type for printing internal
reports or any print job that does not
specify a type.
Select the default size and type for tray 1
from the list of available sizes and types.
Select the default size and type for tray 2
from the list of available sizes and types.
Select how the printer should react when
a print job requires a size or type that is
not available or when a specified tray is
empty.
Select Wait forever to make the printer
wait until you load the correct media and
press OK. This is the default setting.
Select Override to print on a different
size or type after a specified delay.
Select Cancel to automatically cancel
the print job after a specified delay.
If you select either Override or Cancel,
the control panel prompts you to specify
the number of seconds to delay. Press
> to increase the time, up to
3600 seconds. Press < to decrease the
time.
Print quality Calibrate color After power on
Calibrate now
Color supply out Stop
Continue black
After power on: Select how soon the
printer should calibrate after you turn it
on. The default setting is 15 minutes.
Calibrate now: Makes the printer
perform a calibration immediately. If a job
is processing, the printer calibrates after
the job is complete. If an error message
is on the display, you must clear the error
first.
Select Stop to halt printing until the
empty cartridge is replaced.
22 Chapter 2 Control panel ENWW
Menu item Sub-menu item Sub-menu item Description
Select Continue black to allow future
color jobs to print in monochrome (black
and white) mode until the empty
cartridge is replaced.
Replace supplies Override out
Stop at out
Cartridge low (1-20) The percentage threshold determines
Restrict color Enable color
Disable color
Courier font Regular
Dark
Selects a version of the Courier font. The
Override out: If the printer determines
that a print cartridge is empty, you can
continue printing until you notice a
decrease in print quality.
Stop at out: If the printer determines that
a print cartridge is empty, you must
replace the cartridge before printing can
continue. This is the default setting.
when the printer begins reporting low
toner. The message is either reported on
the control-panel display or using the
toner LED, if it exists. The default setting
is 10%.
Select Enable color to allow the job to
print in either monochrome (black and
white) or color depending on the
specifications of the job.
Select Disable color to disable color
printing. All jobs will print in monochrome
(black and white).
default is Regular.
Display contrast Medium
Darker
Darkest
Lightest
Lighter
Select the level of contrast for the
display. The default setting is Medium.
ENWW Using the control-panel menus 23
Network Config. menu (HP Color LaserJet 2700n printer only)
Use this menu to establish network configuration settings.
Menu item Sub-menu item Description
TCP/IP config Automatic
Manual
Link Speed Automatic
10T Full
10T Half
100TX Full
100TX Half
Restore defaults Press OK to restore the network configuration
Select Automatic to automatically configure all the
TCP/IP settings.
Select Manual to manually configure the IP address,
subnet mask, and default gateway.
The printer should automatically detect the correct
link speed for the network. Use this menu to set the
link speed manually, if necessary.
After you set the link speed, the printer automatically
restarts.
settings to the default values.
24 Chapter 2 Control panel ENWW
Service menu
Use this menu to restore default settings, clean the printer, and activate special modes that affect print
output.
Menu item Description
Restore defaults Sets all customized settings to the factory default values.
Cleaning mode Use this option to clean the printer if you see toner specks or other marks on the
printed output. The cleaning process removes dust and excess toner from the paper
path.
When you select this item, the printer prompts you to load plain paper in tray 1 and
then press OK to start the cleaning process. Wait until the process is complete.
Discard the page that prints.
USB speed Sets the USB speed to high or full. For the printer to actually operate at high speed,
it must have high speed enabled and be connected to an EHCI host controller which
is also operating at high speed. This menu item also does not reflect the current
operating speed of the printer.
Less paper curl If printed pages are consistently curled, use this option to set the printer to a mode
that reduces curl.
The default setting is Off.
Archive print If you are printing pages that will be stored for a long time, use this option to set the
printer to a mode that reduces toner smearing and dusting.
The default setting is Off.
ENWW Using the control-panel menus 25
Using the printer control panel in shared environments
If your printer is shared with other users, adhere to the following guidelines to ensure successful printer
operation:
Consult your system administrator before making changes to control-panel settings. Changing
●
control-panel settings could affect other print jobs.
Coordinate with other users before changing the default printer font or downloading soft fonts.
●
Coordinating these operations conserves memory and avoids unexpected printer output.
Be aware that switching printer personalities, such as switching emulated PostScript to PCL, affects
●
the printed output for other users.
NOTE Your network operating system might automatically protect each user’s print job from
the effects of other print jobs. Consult your system administrator for more information.
26 Chapter 2 Control panel ENWW
3 I/O configuration
This chapter describes how to connect the printer to a computer or a network.
USB configuration
●
Network configuration (HP Color LaserJet 2700n only)
●
ENWW 27
USB configuration
All printer models support USB connections. The USB port is on the right side of the printer.
Connecting the USB cable
Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
Figure 3-1 USB port connection
1 USB port
2 USB cable
28 Chapter 3 I/O configuration ENWW
Network configuration (HP Color LaserJet 2700n only)
You might need to configure certain network parameters on the printer. You can configure these
parameters from the printer control panel, the embedded Web server, or, for Windows operating
systems, from the HP ToolboxFX software.
Set up the printer and use it on the network
Hewlett-Packard recommends that you use the HP software installer on the CD-ROMs that came with
the printer to set up printer drivers for networks.
To set up a network port-connected configuration (direct mode or peer-to-peer printing)
In this configuration, the printer is connected directly to the network, and all computers on the network
print directly to the printer.
1. Connect the printer directly to the network by inserting a network cable into the printer network port.
2. At the printer, use the control panel to print a Configuration page. See
3. Insert the printer CD-ROM into your computer. If the software installer does not start, navigate to
the HPSETUP.EXE file on the CD-ROM and double-click the file.
4. Click Install.
5. On the Welcome screen, click Next.
6. On the Installer updates screen, click Yes to search for installer updates on the Web.
7. For Windows 2000/XP, on the Installation Options screen, choose the installation option. Hewlett-
Packard recommends a typical installation, if your system supports it.
8. On the License Agreement screen, read the license agreement, indicate that you accept the
terms, and then click Next.
9. For Windows 2000/XP, on the HP Extended Capabilities screen, choose whether you want
extended capabilities, and then click Next.
10. On the Destination Folder screen, choose the destination folder, and then click Next.
11. On the Ready to Install screen, click Next to begin installation.
NOTE If you want to change your settings, instead of clicking Next, click Back to return
to previous screens, and then change the settings.
Reports menu.
12. On the Connection Type screen, select Through the network, and then click Next.
13. On the Identify Printer screen, identify the printer either by searching for it or by specifying a
hardware or IP address, which is listed on the Configuration page you printed earlier. In most cases
an IP address is assigned, but you can change it by clicking Specify the printer by Address on
the Identify Printer screen. Click Next.
14. Allow the installation process to complete.
ENWW Network configuration (HP Color LaserJet 2700n only) 29
Using the embedded Web server or the HP ToolboxFX
You can use the embedded Web server (EWS) or the HP ToolboxFX to view or change your IP
configuration settings. To access the embedded Web server, type the IP address for the printer in the
address line of the browser.
For complete information about using the embedded Web server and the HP ToolboxFX software,
including instructions about how to open these tools, see
the HP ToolboxFX.
From the Networking tab (EWS) or the Network Settings tab (the HP ToolboxFX), you can change
the following configurations:
Host Name
●
Manual IP Address
●
Manual Subnet Mask
●
Manual Default Gateway
●
NOTE Changing the network configuration might require you to change the browser URL before
you can communicate with the printer again. The printer will be unavailable for a few seconds
while the network resets.
Using the embedded Web server and Using
Setting a system password
Use the HP ToolboxFX or the embedded Web server to set a system password.
1. In the embedded Web server, click the Settings tab.
In the HP ToolboxFX, click the Device Settings tab.
NOTE If a password has been set for the printer previously, you will be prompted to type
the password. Type the password, and then click Apply.
2. Click Password.
3. In the Password box, type the password that you want to set, and then in the Confirm
password box, type the same password again to confirm your choice.
4. Click Apply to save the password.
Using the printer control panel
IP configuration
You can configure the IP address manually or automatically.
Manual configuration
1. On the control panel menu, press OK.
2. Use the < or the > button to select Network Config., and then press OK.
3. Use the < or the > button to select TCP/IP config, and then press OK.
30 Chapter 3 I/O configuration ENWW
4. Use the < or the > button to select Manual, and then press OK.
5. Press the > button to increase the value for the first section of the IP address. Press the < button
to decrease the value. When the value is correct, press OK to accept the value and move the cursor
to the next field.
6. If the address is correct, use the < or the > button to select Yes, and then press OK. Repeat step
5 for the subnet mask and default gateway settings.
-or-
If the IP address is incorrect, use the < or the > button to select No, and then press OK. Repeat
step 5 to establish the correct IP address, and then repeat step 5 for the subnet mask and default
gateway settings.
Automatic configuration
1. On the control panel menu, press OK.
2. Use the < or the > button to select Network Config., and then press OK.
3. Use the < or the > button to select TCP/IP config, and then press OK.
4. Use the < or the > button to select Automatic, and then press OK.
It might take several minutes before the automatic IP address is ready for use.
NOTE If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP,
or AutoIP), these settings can be changed by using the embedded Web server or the
HP ToolboxFX only.
Link speed and link duplex settings
NOTE Incorrect changes to the link speed and link duplex settings might prevent the printer
from communicating with other network devices. For most situations, use the Automatic mode.
Making changes causes the printer to restart. Make changes only while the printer is idle.
1. On the control panel menu, press OK.
2. Use the < or the > button to select Network Config., and then press OK.
3. Use the < or the > button to select Link Speed, and then press OK.
4. Use the < or the > button to select one of the following settings.
10T Full
●
10T Half
●
100TX Full
●
100TX Half
●
NOTE The printer setting must be the same as the setting for the network device to which
you are connecting (a network hub, switch, gateway, router, or computer).
5. Press OK. The printer restarts.
ENWW Network configuration (HP Color LaserJet 2700n only) 31
Supported network protocols
The printer supports the TCP/IP network protocol, the most widely used and accepted networking
protocol. Many networking services utilize this protocol. For more information, see
table lists the supported networking services and protocols.
Table 3-1 Printing
Service name Description
port9100 (Direct Mode) Printing service
Line printer daemon (LPD) Printing service
Table 3-2 Network device discovery
Service name Description
TCP/IP. The following
SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure
Bonjour Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based programs.
network devices. Used primarily by Apple Macintosh-based
programs.
Table 3-3 Messaging and management
Service name Description
HTTP (Hyper Text Transfer Protocol) Allows Web browsers to communicate with embedded Web
server.
EWS (embedded Web server) Allows a user to manage the device through a Web browser.
SNMP (Simple Network Management Protocol) Used by network applications for device management. SNMP
v1 and standard MIB-II (Management Information Base)
objects are supported.
Table 3-4 IP addressing
Service name Description
DHCP (Dynamic Host Configuration Protocol) For automatic IP address assignment. The DHCP server
provides the printer with an IP address. Generally, no user
intervention is required for the printer to obtain an IP address
from a DHCP server.
BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server
provides the printer with an IP address. Requires the
administrator to input a device's MAC hardware address on the
BOOTP server for the printer to obtain an IP address from that
server.
Auto IP For automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, the printer uses this
service to generate a unique IP address.
32 Chapter 3 I/O configuration ENWW
TCP/IP
Similar to a common language that people use to communicate with each other, TCP/IP (Transmission
Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and
other devices communicate with each other over a network.
Internet Protocol (IP)
When information is sent across the network, the data is broken down into small packets. Each packet
is sent independently. Each packet is encoded with IP information, such as the IP address of the sender
and receiver. IP packets can be routed over routers and gateways: devices that connect a network with
other networks.
IP communications require no connection. When IP packets are sent, they might not arrive at their
destination in the correct sequence. However, higher-level protocols and programs place the packets
in the correct sequence, so IP communications are efficient.
Each node or device that communicates on the network requires an IP address.
Transmission Control Protocol (TCP)
TCP breaks the data into packets and recombines them on the receiving end by providing a connectionoriented, reliable, and guaranteed delivery service to another node on the network. When data packets
are received at their destination, TCP calculates a checksum for each packet to verify that the data is
not corrupt. If the data in the packet has been corrupted during transmission, TCP discards the packet
and requests that the packet be resent.
IP address
Every host (workstation or node) on an IP network requires a unique IP address for each network
interface. This address is a software address that is used to identify both the network and specific hosts
that are located on that network. It is possible for a host to query a server for a dynamic IP address each
time the device boots up (for example, using DHCP and BOOTP).
An IP address contains four bytes of information, divided into sections that each contain one byte. The
IP address has the following format:
xxx.xxx.xxx.xxx
NOTE When assigning IP addresses, always consult the IP address administrator. Setting the
wrong address can disable other equipment operating on the network or interfere with
communications.
Configuring IP parameters
TCP/IP configuration parameters can be configured manually, or they can be automatically downloaded
by using DHCP or BOOTP each time the printer is turned on.
When turned on, a new printer that is unable to retrieve a valid IP address from the network automatically
assigns itself a default IP address. The default IP address depends on the type of network to which the
printer is connected. On a small private network, a technique called link-local addressing is used to
assign a unique IP address in the range of 169.254.1.0 to 169.254.254.255, which should be valid. On
a large or enterprise network, a temporary address of 192.0.0.192 is assigned until the printer is
configured for your network. The IP address for the printer is listed on the printer Configuration page.
ENWW Network configuration (HP Color LaserJet 2700n only) 33
Dynamic Host Configuration Protocol (DHCP)
DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server.
The device or host sends a request to the server, and if an IP address is available, the server assigns
it to that device.
BOOTP
BOOTP is a bootstrap protocol used to download configuration parameters and host information from
a network server. In order for devices to start and load configuration information into RAM, they must
communicate with the server as a client through the bootstrap protocol BOOTP.
The client broadcasts a boot request packet that contains the hardware address of the device (the printer
hardware address). The server answers with a boot reply packet that contains the information that the
device needs for configuration.
Subnets
When an IP network address for a particular network class is assigned to an organization, no provision
is made for more than one network being present at that location. Local network administrators use
subnets to partition a network into several different subnetworks. Splitting a network into subnets can
result in better performance and improved use of limited network address space.
Subnet mask
The subnet mask is a mechanism used to divide a single IP network into several different subnetworks.
For a given network class, a portion of an IP address that would normally be used to identify a node is
used, instead, to identify a subnetwork. A subnet mask is applied to each IP address to specify the
portion used for subnetworks, and the portion used to identify the node.
Gateways
Gateways (routers) are used to connect networks together. Gateways are devices that act as translators
between systems that do not use the same communication protocols, data formatting, structures,
languages, or architectures. Gateways repackage the data packets and change the syntax to match
that of the destination system. When networks are divided into subnets, gateways are required to
connect one subnet to another.
Default gateway
The default gateway is the IP address of the gateway or router that moves packets between networks.
If multiple gateways or routers exist, then the default gateway is typically the address of the first, or
nearest, gateway or router. If no gateways or routers exist, then the default gateway will typically assume
the IP address of the network node (such as the workstation or printer).
34 Chapter 3 I/O configuration ENWW
4 Printing tasks
This chapter describes how to perform basic printing tasks:
Controlling print jobs
●
Configuring trays
●
Using features in the Windows printer driver
●
Using features in the Macintosh printer driver
●
Using 2-sided (duplex) printing
●
Stopping a print request
●
ENWW 35
Controlling print jobs
In Windows, three settings affect how the printer driver pulls media when you send a print job. The
Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in
most software programs. If you do not change these settings, the printer automatically uses the default
printer settings to select a tray.
CAUTION Make printer setup changes through the software program or the printer driver
whenever possible, because changes that you make at the control panel become default settings
for subsequent print jobs. Settings selected in the software or the printer driver override controlpanel settings.
Source
Print by Source to specify a tray from which the printer will pull media. The printer tries to print from this
tray, no matter what type or size is loaded in it.
NOTE If you have difficulties printing by Source, see Priority for print settings.
Type and Size
Print by Type or Size when you want to pull media from the first tray that is configured for the type or
size that you select. Selecting media by type rather than source is similar to locking out trays and helps
protect special media from accidental use. For example, if a tray is configured for letterhead, and you
specify that the driver print on plain paper, the printer will not pull media from that tray, but will pull paper
from a tray that has plain paper loaded and is configured for plain paper.
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always
print by Type for special print media, such as labels or transparencies. Always print by Size for
envelopes.
If you often print on a certain type or size of media, the printer administrator (for a network printer)
●
or you (for a local printer) can configure a tray for that type or size. Then, when you select that type
or size as you print a job, the printer pulls from the tray configured for that type or size. See
Configuring trays.
When you close tray 2 or optional tray 3, a message might appear prompting you to select a
●
Type or Size for the tray. If the tray is already configured correctly, press X to return to the
Ready state.
36 Chapter 4 Printing tasks ENWW
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE The names of commands and dialog boxes might vary depending on your software
program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
●
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
●
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
●
the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.
Default printer driver settings: The default printer driver settings determine the settings used in
●
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower priority
●
than changes made anywhere else.
ENWW Controlling print jobs 37
Configuring trays
You can configure the printer trays by type and size. Load different media in the printer trays and then
request media by type or size in the software program.
The following instructions are for configuring the trays at the printer control panel. You can also configure
the trays from your computer through the embedded Web server (see
server) or through HP ToolboxFX (see Using the HP ToolboxFX).
Configuring size
1. Press OK.
2. Press > to highlight System Setup, and then press OK.
3. Press > to highlight Paper Setup, and then press OK.
4. Press > to highlight Tray 1 or Tray 2, and then press OK.
5. Press > to highlight Paper size, and then press OK.
6. Press > to highlight the appropriate size, and then press OK.
Configuring type
1. Press OK.
Using the embedded Web
2. Press > to highlight System Setup, and then press OK.
3. Press > to highlight Paper Setup, and then press OK.
4. Press > to highlight Tray 1 or Tray 2, and then press OK.
5. Press > to highlight Paper type, and then press OK.
6. Press > to highlight the appropriate type, and then press OK.
Configuring trays for custom paper
Some software programs and printer drivers allow you to specify custom media-size dimensions. Be
sure to set the correct media size in both the page setup and print dialog boxes. If your software does
not allow this, specify the custom media-size dimensions at the control panel. See
menu for more information.
Use the Any size size setting when the selected media does not exactly match the size of the paper
specified in the document you are printing. If no source tray is specified, the printer looks first for paper
that exactly matches the document, and then it looks for and prints from a tray set to Any size or Any
type.
System Setup
Printing from tray 1 (100-sheet multipurpose tray)
Tray 1 holds up to 100 sheets of media. It provides a convenient way to print envelopes, transparencies,
custom-size paper, or other types of paper without having to unload the other trays.
Loading tray 1
See Print-media specifications for a list of media types and sizes that tray 1 supports.
38 Chapter 4 Printing tasks ENWW
CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur.
1. Open tray 1.
2. Slide the output bin extension out from the bin.
3. Slide out the tray extender and, if necessary, open the additional tray extender.
ENWW Configuring trays 39
4. Slide the width guides to the size of the print media.
5. Place print media into the tray with the side to be printed down, and the top, short edge in first.
Load an envelope with the side to be printed down, the stamp area farthest from the printer, and
the short edge toward the printer.
NOTE See Loading special media for complete information about how to orient the media
and configure the printer.
Printing from tray 2 or optional tray 3
Tray 2 holds up to 250 sheets of standard paper, and optional tray 3 holds up to 500 sheets of standard
paper. Tray 2 and optional tray 3 adjust for many sizes. Optional tray 3 is installed underneath tray 2.
When optional tray 3 is installed, the printer detects it and lists tray 3 as a choice in the control panel
Paper setup menu.
CAUTION The paper path for optional tray 3 passes through tray 2. If either tray 2 or tray 3 is
partially pulled out or removed, media from tray 3 cannot feed into the printer.
40 Chapter 4 Printing tasks ENWW
Loading tray 2
CAUTION To avoid jams, never open or remove a tray during printing.
1. Pull tray 2 out of the printer and remove any media.
2. Slide the output bin extension out from the bin.
3. Adjust the length guide until the arrow points to the size that you are loading.
ENWW Configuring trays 41
4. Adjust the side width guides until the arrow on the right width guide points to the size that you are
loading.
5. Load the media into the tray.
NOTE If you are printing on special media such as labels, letterhead, or envelopes, see
Loading special media for complete information about how to orient the media and configure
the printer.
6. Make sure that the stack of media is flat and that the media is below the height tabs.
42 Chapter 4 Printing tasks ENWW
7. Slide the tray back into the printer.
Loading optional tray 3
1. Pull the tray out of the printer and remove any media.
2. Raise the output bin extension.
ENWW Configuring trays 43
3. Adjust the length guide until the arrow points to the size that you are loading.
4. Adjust the side width guides until the arrow on the right width guide points to the size that you are
loading.
5. Load the media into the tray. If you are printing on special media such as labels or letterhead,
Loading special media for complete information about how to orient the media and configure
see
the printer.
44 Chapter 4 Printing tasks ENWW
6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the height
tabs.
7. Slide the tray back into the printer.
ENWW Configuring trays 45
Loading special media
The following table provides guidelines for loading special media and configuring the printer driver. Use
the correct media-type setting in the printer driver to obtain the best print quality. For some types of
media, the printer reduces the print speed.
NOTE In the Windows printer driver, adjust the media type on the Paper tab in the Type is
drop-down list.
In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in
the Media type drop-down list.
Media type Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media
orientation
Normal Plain or unspecified Side to be printed facing down Side to be printed facing up
Envelopes
Labels Labels Side to be printed facing down Side to be printed facing up
Transparencies Transparencies Side to be printed facing down Side to be printed facing up
Glossy Glossy Side to be printed facing down Side to be printed facing up
1
Envelope Side to be printed facing
down, stamp area farthest
from the printer, short edge
toward the printer
Use only tray 1 for printing
envelopes
Letterhead Letterhead Side to be printed facing
down, bottom edge toward the
printer
Light Light Side to be printed facing down Side to be printed facing up
Intermediate Intermediate Side to be printed facing down Side to be printed facing up
Heavy Heavy Side to be printed facing down Side to be printed facing up
Extra heavy Extra heavy Side to be printed facing down Side to be printed facing up
Cardstock Cardstock Side to be printed facing down Side to be printed facing up
Rough Rough Side to be printed facing down Side to be printed facing up
1
Tray 2 and optional tray 3 do not support envelopes.
Side to be printed facing up,
top edge at the front of the tray
For more information about print media, go to www.hp.com/support/ljpaperguide
46 Chapter 4 Printing tasks ENWW
Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
Creating and using quick sets
●
Using watermarks
●
Resizing documents
●
Setting a custom paper size from the printer driver
●
Using different paper and printing covers
●
Printing a blank first page
●
Printing multiple pages on one sheet of paper
●
Setting the color options
●
Using the HP Digital Imaging Options dialog box
●
Using the Services tab
●
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.
Creating and using quick sets
Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.
To create a quick set
1. Open the printer driver (see
2. Select the print settings that you want to use.
3. In the Print Task Quick Sets box, type a name for the quick set.
4. Click Save.
To use quick sets
1. Open the printer driver (see
2. Select the quick set that you want to use from the Print Task Quick Sets drop-down list.
3. Click OK.
NOTE To use printer-driver default settings, select Default Print Settings from the Print Task
Quick Sets drop-down list.
Opening the printer drivers).
Opening the printer drivers).
ENWW Using features in the Windows printer driver 47
Using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a
document.
1. Open the printer driver (see
2. From the Effects tab, click the Watermarks drop-down list.
3. Click the watermark that you want to use. To create a new watermark, click Edit.
4. If you want the watermark to appear only on the first page of the document, click First Page
Only.
5. Click OK.
To remove the watermark, click (none) in the Watermarks drop-down list.
Opening the printer drivers).
Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
1. Open the printer driver (see
2. On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce
or enlarge your document.
You can also use the scroll bar to adjust the percentage.
Opening the printer drivers).
3. Click OK.
To print a document onto a different paper size
1. Open the printer driver (see
2. On the Effects tab, click Print Document On.
3. Select the paper size to print on.
4. To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.
5. Click OK.
Opening the printer drivers).
Setting a custom paper size from the printer driver
1. Open the printer driver (see Opening the printer drivers).
2. On the Paper or Paper/Quality tab, click Custom.
3. On the Custom Paper Size window, type the name of the custom paper size.
4. Type the paper-size length and width. If you type a size that is too small or too large, the driver
adjusts the size to the minimum or maximum size that is allowed.
5. If necessary, click the button to change the unit of measure between millimeters and inches.
48 Chapter 4 Printing tasks ENWW
6. Click Save.
7. Click Close. The name that you saved appears in the paper-size list for future use.
Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1. Open the printer driver (see
2. On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.
3. Click Use Different Paper/Covers.
4. In the list box, click the pages or covers that you want to print on different paper.
5. To print front or back covers, you must also select Add Blank or Preprinted Cover.
6. Select the appropriate paper type or source for the other pages of the print job.
NOTE The paper size must be the same for all pages of the print job.
Opening the printer drivers).
Printing a blank first page
1. Open the printer driver (see Opening the printer drivers).
2. On the Paper or Paper/Quality tab, click Use Different Paper/Covers.
3. In the list box, click Front Cover.
4. Click Add Blank or Preprinted Cover.
Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper.
1. Open the printer driver (see
2. Click the Finishing tab.
3. In the section for Document Options, select the number of pages that you want to print on each
sheet (1, 2, 4, 6, 9, or 16).
4. If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order.
5. Click OK. The product is now set to print the number of pages per sheet that you have selected.
Opening the printer drivers).
ENWW Using features in the Windows printer driver 49
Setting the color options
Options on the Color tab control how colors are interpreted and printed from software programs. You
can choose either Automatic or Manual color options.
Select Automatic to optimize the color and halftone settings for text, graphics, and photographs.
●
The Automatic setting provides additional color options for programs and operating systems that
support color-management systems. This setting is recommended for printing all color documents.
Select Manual to adjust the color and halftone settings for text, graphics, and photographs. If you
●
are using a PCL driver, you can adjust the RGB data. If you are using the PS driver, you can adjust
RGB or CMYK data.
To set the color options
1. Open the printer driver (see
2. Click the Color tab.
3. In the Color Options area, select the option that you want to use.
4. If you selected Manual, click Settings to open the Color Settings dialog box. Adjust the individual
settings for text, graphics, and photographs. You can also adjust the general printing settings.
Click OK.
5. In the Color Themes area, select the RGB Color option that you want to use.
6. Click OK.
Opening the printer drivers).
Using the HP Digital Imaging Options dialog box
Use HP Digital Imaging Options to print better-quality photos and images.
NOTE HP Digital Imaging Options are available for Windows 2000, Windows XP, and
Windows Server 2003.
The following options are available on the HP Digital Imaging Options dialog box:
Contrast Enhancement: Enhance colors and contrast for washed-out photos. Click Automatic
●
to allow the printer software to brighten areas of photos that need adjustment.
Digital Flash: Adjust the exposure in dark areas of photos to bring out detail. Click Automatic to
●
allow the printer software to balance lightness and darkness.
SmartFocus: Enhance the image quality and clarity of low resolution images such as those
●
downloaded from the Internet. Click On to allow the printer software to sharpen details in the image.
Sharpness: Adjust the image sharpness to your preference. Click Automatic to allow the printer
●
software to set the level of sharpening for the image.
Smoothing: Soften an image. Click Automatic to allow the printer software to set the level of
●
smoothing for the image.
Opening the HP Digital Imaging Options dialog box
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then click the HP Digital Imaging button.
50 Chapter 4 Printing tasks ENWW
Using the Services tab
If the product is connected to a network, use the Services tab to obtain product and supply-status
information. Click the Device and Supplies status icon to open the Device Status page of the
HP Embedded Web Server. This page shows the current status of the product, the percentage of life
remaining for each supply, and information for ordering supplies.
ENWW Using features in the Windows printer driver 51
Using features in the Macintosh printer driver
When you print from a software program, many of the printer features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
Creating and using presets in Mac OS X
●
Printing a cover page
●
Printing multiple pages on one sheet of paper
●
Setting the color options
●
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.
Creating and using presets in Mac OS X
Use presets to save the current printer driver settings for reuse.
To create a preset
1. Open the printer driver (see
2. Select the print settings.
3. In the Presets box, click Save As..., and type a name for the preset.
4. Click OK.
To use presets
1. Open the printer driver (see
2. In the Presets menu, select the preset that you want to use.
NOTE To use printer-driver default settings, select the Standard preset.
Opening the printer drivers).
Opening the printer drivers).
Printing a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1. Open the printer driver (see
2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before
Document or After Document.
3. If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you
want to print on the cover page.
Opening the printer drivers).
NOTE To print a blank cover page, select Standard as the Cover Page Type.
52 Chapter 4 Printing tasks ENWW
Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. Open the printer driver (see
2. Click the Layout pop-up menu.
3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).
4. Next to Layout Direction, select the order and placement of the pages on the sheet.
5. Next to Borders, select the type of border to print around each page on the sheet.
Opening the printer drivers).
Setting the color options
Use the Color Options pop-up menu to control how colors are interpreted and printed from software
programs.
1. Open the printer driver (see
2. Open the Color Options pop-up menu.
3. If you are using Mac OS X, click Show Advanced Options.
4. Adjust the individual settings for text, graphics, and photographs.
Opening the printer drivers).
ENWW Using features in the Macintosh printer driver 53
Using 2-sided (duplex) printing
To print a document on both sides, go to the printer and reinsert the paper manually after the first side
has printed.
NOTE Damaged or reused media can cause jams and should not be used. Do not print on both
sides of labels or transparencies.
For Windows, you must configure the printer driver for manual 2-sided printing.
To configure the Windows printer driver for 2-sided printing
1. Click Start, click Settings, and then click Printers or Printers and Faxes.
2. Right-click the driver icon, and then select Properties.
3. Click the Device Settings tab.
4. In the area for Paper Handling Options, select Allow Manual Duplexing. Click OK.
Manual 2-sided printing
1. Load paper into tray 1, tray 2, or optional tray 3.
If you are using letterhead paper, load it face-down, with the top edge at the back of the tray.
2. Open the printer driver.
3. Select the appropriate size and type.
4. On the Finishing tab, select Print on Both Sides (Manually).
NOTE The default setting is to bind on the long edge for pages in portrait orientation. To
change to short-edge binding, select the Flip Pages Up check box.
5. Click OK to print the first side.
54 Chapter 4 Printing tasks ENWW
6. Go to the printer. When the Load Tray 1 prompt appears, remove any blank paper from tray 1.
Remove the printed stack from the output bin and insert the stack into tray 1 with the printed side
up, and the top edge toward the printer.
NOTE Do not discard any blank sheets from the printed stack. If your manual 2-sided print
job contains more than 100 pages, insert up to 100 pages into tray 1.
7. Press OK to print the second side.
8. If your manual 2-sided print job contains more than 100 pages, the Load Tray 1 prompt appears.
Insert up to 100 pages into tray 1, and then click OK to continue printing the second side.
ENWW Using 2-sided (duplex) printing 55
Stopping a print request
You can stop a print request by using the printer control panel or using your software program. For
instructions on how to stop a print request from a computer on a network, see the online Help for the
specific network software.
NOTE It can take some time for all printing to clear after you have canceled a print job.
To stop the current print job from the printer control panel
Press X on the printer control panel.
NOTE If the print job has proceeded too far, you might not have the option to cancel it.
To stop the current print job from the software program
A dialog box might appear briefly on the screen, giving you the option to cancel the print job.
If several requests have been sent to the printer through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete
the print job there.
For Windows 2000 and Windows XP, click Start and then click Printers and Faxes; or click Start,
click Control Panel, and then click Printers and Faxes. Double-click the printer icon to open the print
spooler. Select the print job that you want to cancel, and then press Cancel or Delete. If the print job is
not cancelled, you might need to shut down and restart the computer.
56 Chapter 4 Printing tasks ENWW
5 Managing the printer
This chapter describes how to manage the printer:
Using printer information pages
●
Using the embedded Web server
●
Using the HP ToolboxFX
●
Using Macintosh Configure Device
●
ENWW 57
Using printer information pages
From the printer control panel, you can print pages that give details about the printer and its current
configuration. The table below provides the procedures for printing the information pages.
Page description How to print the page
Menu structure
Shows the control-panel menus and
available settings.
Configuration page
Shows printer settings and installed
accessories.
Supplies status
Shows print-cartridge toner levels.
Demo page
Shows a color page that you can use to
check print quality.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. If Menu structure is not highlighted, press < or > until it is highlighted, and then
press OK.
For a complete list of control panel menus and possible values, see
panel menus.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Config report, and then press OK.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Supplies status, and then press OK.
NOTE If you are using non-HP supplies, the supplies status page might not
show the remaining life for those supplies. For more information, see
HP print cartridges.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Demo page, and then press OK.
Using the control-
Non-
Network page (HP Color LaserJet
2700n printer only)
Shows the printer network settings.
Usage page
Lists PCL pages, PCL 6 pages, PS
pages, pages that were jammed or
mispicked in the printer, monochrome
(black and white) or color pages; and
reports the page count.
Color usage log
Shows color usage information for the
printer.
PCL font list
Shows which PCL fonts are currently
installed in the printer.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Network report, and then press OK.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Usage page, and then press OK.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Color usage log, and then press OK.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight PCL font list, and then press OK.
58 Chapter 5 Managing the printer ENWW
Page description How to print the page
PS font list
Shows which PS fonts are currently
installed in the printer.
PCL6 font list
Shows which PCL6 fonts are currently
installed in the printer.
Service page 1. Press OK.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight PS font list, and then press OK.
NOTE The font lists also show which fonts are resident on an optional flash
DIMM.
1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight PCL6 font list, and then press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Service page, and then press OK.
ENWW Using printer information pages 59
Using the embedded Web server
When the printer is connected to the network, the embedded Web server is automatically available. You
can open the embedded Web server from Windows 95 and later.
NOTE When the printer is directly connected to a computer, use the HP ToolboxFX to view the
printer status.
Use the embedded Web server to view printer and network status and to manage printing functions from
your computer instead of from the printer control panel.
View printer control status information
●
Set the type of paper loaded in each tray
●
Determine the remaining life on all supplies and order new ones
●
View and change tray configurations
●
View and change the printer settings
●
View and print internal pages
●
View and change network configuration
●
View support content that is specific to the current state of the printer
●
Restrict access to color-printing features
●
To use the embedded Web server, you must have Microsoft Internet Explorer 6 or later, Netscape
Navigator 7 or later, Safari 1.2 or later, Konqueror 3.2 or later, Firefox 1.0 or later, Mozilla 1.6 or later,
or Opera 7 or later. The embedded Web server works when the printer is connected to an IP-based
network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You
do not need Internet access to open and use the embedded Web server.
To access the embedded Web server by using a network connection
1. In a supported Web browser on your computer, type the IP address for the printer in the address/
URL field. (To find the IP address, print a configuration page. See
pages.)
NOTE After you open the URL, you can bookmark it so that you can return to it quickly in
the future.
2. The embedded Web server has three tabs that contain settings and information about the printer:
the Status tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
See the following section for more information about each tab.
Using printer information
60 Chapter 5 Managing the printer ENWW
Embedded Web server sections
The table below describes the basic screens of the embedded Web server.
Tab or section Description
Status tab
Provides printer, status, and
configuration information.
Device Status: Shows the printer status and shows the life remaining of HP supplies,
●
with 0% indicating that a supply is empty.
Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating
●
that a supply is empty. This page also provides supplies part numbers.
Device Configuration: Shows the information found on the printer Configuration
●
page.
Network Summary: Shows the information found on the printer Network
●
Configuration page.
Print Info Pages: Allows you to print the PCL, PCL6, PS Font Lists, and the supplies
●
status page that the printer generates.
Color Usage Job Log: Shows user color print jobs on a job-by-job basis.
●
Event log: Shows a list of all printer events and errors.
●
Support button: Provides a link to the product support page. The Support button
●
can be password-protected.
Shop for Supplies button: Provides a link to a page where you can order supplies
●
for the printer. The Shop for Supplies button can be password-protected.
ENWW Using the embedded Web server 61
Tab or section Description
Settings tab
Provides the ability to configure the
printer from your computer.
Device Information: Allows you to name the printer and assign an asset number to
●
it. Enter the name for the primary contact who will receive information about the
printer.
Paper Handling: Allows you to change the paper-handling defaults for the printer.
●
Printing: Allows you to change the printing defaults for the printer.
●
PCL 5c: Allows you to change the PCL 5c defaults for the printer.
●
PostScript: Allows you to change the PostScript defaults for the printer.
●
Print Quality: Allows you to change the print quality defaults for the printer, including
●
calibration settings.
Print Density: Allows you to change the contrasts, highlights, midtones, and
●
shadows values for each supply.
Paper Types: Allows you to configure print modes that correspond to the media
●
types that the printer accepts.
System Setup: Allows you to change the system defaults for the printer
●
Service: allows you to start the cleaning procedure on the printer.
●
Support button: Provides a link to the product support page. The Support button
●
can be password-protected.
Shop for Supplies button: Provides a link to a page where you can order supplies
●
for the printer. The Shop for Supplies button can be password-protected.
Networking tab
Provides the ability to change
network settings from your
computer.
NOTE The Settings tab can be password-protected. If this printer is on a
network, always consult with the printer administrator before changing settings
on this tab.
Network administrators can use this tab to control network-related settings for the printer
when it is connected to an IP-based network. This tab does not appear if the printer is
directly connected to a computer.
NOTE The Networking tab can be password-protected.
62 Chapter 5 Managing the printer ENWW
Using the HP ToolboxFX
The HP ToolboxFX is a program that you can use to complete the following tasks:
Check the printer status.
●
Configure the printer settings.
●
Configure pop-up-alert messages.
●
View troubleshooting information.
●
View online documentation.
●
You can view the HP ToolboxFX when the printer is directly connected to your computer or when it is
connected to the network. You must perform a typical software installation to use the HP ToolboxFX.
NOTE The HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating
systems. To use the HP ToolboxFX, you must have TCP/IP protocol installed on your computer.
NOTE You do not have to have Internet access to open and use the HP ToolboxFX.
To view the HP ToolboxFX
Open the HP ToolboxFX in one of these ways:
In the Windows system tray, double-click the HP ToolboxFX icon.
●
On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click
●
HP Color LaserJet 2700 Series, and then click HP ToolboxFX.
The HP ToolboxFX software contains the following sections:
Status
●
Alerts
●
Help
●
Device settings
●
Network settings
●
ENWW Using the HP ToolboxFX 63
Status
The Status folder contains links to the following main pages:
Device status. View printer status information. This page indicates printer conditions such as a
●
jam or an empty tray. After you correct a printer problem, click Refresh status to update the printer
status.
Supplies status. View detailed supplies status such as the estimated percent of toner remaining
●
in the print cartridge and the number of pages that have been printed with the current print cartridge.
This page also has links to order supplies and to find recycling information.
Device configuration. View a detailed description of the current printer configuration, including
●
the amount of memory installed and whether optional trays are installed.
Network summary. View a detailed description of the current network configuration, including the
●
IP address and network status.
Print info pages. Print the Configuration page and various other information pages that are
●
available for the printer, such as the Supplies Status page and the Demo page.
Color usage job log. View color usage information for the printer.
●
Event log. View a history of printer errors. The most recent error is at the top of the list.
●
Event log
The Event log is a four-column table where the printer events are logged for your reference. The log
contains codes that correspond to the error messages that appears on the printer control-panel display.
The number in the Page Count column specifies the total number of pages that the printer had printed
when the error occurred. The Event log also contains a brief description of the error. For more information
about error messages, see
Control-panel messages.
64 Chapter 5 Managing the printer ENWW
Alerts
The Alerts folder contains links to the following main pages:
Set up Status Alerts. Set up the printer to send you pop-up alerts for certain events, such as low
●
toner levels.
Set up E-mail Alerts. Set up the printer to send you e-mail alert messages for certain events, such
●
as low toner levels.
Set up status alerts
Use the HP ToolboxFX to set up the printer so that it issues pop-up alerts to your computer when certain
events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP
print cartridge in use, empty input trays, and specific error messages.
Select the pop-up format, the system tray icon format, desktop alert, or any combination for the alerts.
The pop-up and desktop alerts only appear when the printer is printing from the computer on which you
set up the alerts. Desktop alerts are only visible momentarily, and disappear automatically.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert,
on the System setup page.
NOTE You must click Apply before your changes take effect.
Set up e-mail alerts
Use the HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events
occur. You can specify different events for each e-mail address. Use the information for the e-mail server
that will send out the e-mail alert messages for the printer.
NOTE You can only configure e-mail alerts to be sent from a server that does not require user
authentication. If your e-mail server requires you to log in with a username and password, you
cannot enable e-mail alerts.
NOTE You must click Apply before your changes take effect.
Help
The Help folder contains links to the following main pages:
Troubleshooting. Print troubleshooting pages, clean the printer, and open Microsoft Office Basic
●
Colors. For more information about Microsoft Office Basic Colors, see
How do I? Link to the user-guide index.
●
Animated demonstrations
●
User Guide. View information about the printer usage, warranty, specifications, and support. The
●
user guide is available in both HTML and PDF format.
Matching colors.
ENWW Using the HP ToolboxFX 65
Device settings
The System Settings folder contains links to the following main pages:
Device information. View information about the printer, such as the printer description and a
●
contact person.
Paper handling. Configure trays or change the printer paper-handling settings, such as default
●
paper size and default paper type.
Printing. Change the default printer print settings, such as number of copies and paper orientation.
●
PCL. View and change the PCL settings.
●
PostScript. View and change the PS settings.
●
Print quality. Change the printer print-quality settings.
●
Print density. Change the print-density settings, such as contrast, highlights, midtones, and
●
shadows.
Paper types. Change the printer mode settings for a each media type, such as letterhead,
●
prepunched, or glossy paper.
System setup. Change the printer system settings, such as jam recovery and auto-continue.
●
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner
alert.
Service. Gain access to various procedures required to maintain the printer.
●
Save/restore settings. Save the current settings for the printer to a file on your computer. Use this
●
file to load the same settings onto another printer or to restore these settings to this printer at a
later time.
Password. Set a password to protect the device settings. Once a password is set, users will be
●
prompted to enter the password before being allowed to change device settings. This password is
the same as the embedded Web server password.
Device information
The Device information page stores data about your printer for future reference. The information that
you type in these fields appears on the Configuration page. You can type any character in each of these
fields.
NOTE You must click Apply before your changes take effect.
66 Chapter 5 Managing the printer ENWW
Paper handling
Use the HP ToolboxFX paper-handling options to configure your default settings. These are the same
options that are available on the menus on the control panel. For more information, see
panel menus.
Three options are available for handling print jobs when the product is out of media:
Select Wait for paper to be loaded.
●
Select Cancel from the Paper out action drop-down list to cancel the print job.
●
Select Override from the Paper out time drop-down list to send the print job to another paper tray.
●
The Paper out time field specifies how long the printer waits before acting on your selections. You can
specify from 0 to 3600 seconds.
NOTE You must click Apply before your changes take effect.
Using the control-
Printing
Use the HP ToolboxFX printing options to configure the settings for all print functions. These are the
same options that are available on the control panel. For more information, see
menus.
Using the control-panel
NOTE You must click Apply before your changes take effect.
PCL
Use the PCL options to configure the settings when you are using the PCL print personality.
NOTE You must click Apply before your changes take effect.
PostScript
Use the PostScript option when you are using the PostScript print personality. When the Print
PostScript error option is turned on, the PostScript error page automatically prints when PostScript
errors occur.
NOTE You must click Apply before your changes take effect.
ENWW Using the HP ToolboxFX 67
Print quality
Use the HP ToolboxFX print-quality options to improve the appearance of your print jobs. These are the
same options that are available on the control panel. For more information, see
menus.
The following options are provided for controlling print quality:
Color Calibration
Power On Calibration. Specify whether the printer should calibrate when you turn it on.
●
Calibration Timing. Specify how frequently the printer should calibrate.
●
Calibrate Now. Set the printer to calibrate immediately.
●
NOTE You must click Apply before your changes take effect.
Using the control-panel
Print density
Use the print density settings to make fine adjustments in the amount of each color of toner that is used
for your printed documents.
Contrasts. Contrast is the range of difference between light (highlight) and dark (shadow) colors.
●
To increase the overall range between light and dark colors, increase the Contrasts setting.
Highlights. Highlights are colors that are nearly white. To darken highlight colors, increase the
●
Highlights setting. This adjustment does not affect midtone or shadow colors.
Midtones. Midtones are colors that are halfway between white and solid density. To darken
●
midtone colors, increase the Midtones setting. This adjustment does not affect highlight or shadow
colors
Shadows. Shadows are colors that are nearly solid density. To darken shadow colors, increase
●
the Shadows setting. This adjustment does not affect highlight or midtone colors.
Paper types
Use the HP ToolboxFX Paper types options to configure print modes that correspond to the various
media types. When you select Restore modes, all of the modes are reset to the factory settings.
NOTE You must click Apply before your changes take effect.
68 Chapter 5 Managing the printer ENWW
System setup
Use the HP ToolboxFX system settings options to configure miscellaneous print settings. These settings
are not available on the control panel.
NOTE You must click Apply before your changes take effect.
Service
During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time,
this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX
provides an easy method for cleaning the paper path. For more information, see
Cleaning the printer.
Network settings
The network administrator can use the Network Settings tab to control the network-related settings for
the printer when it is connected to an IP-based network.
ENWW Using the HP ToolboxFX 69
Using Macintosh Configure Device
Macintosh Configure Device is a Web-based program that you can use to configure and maintain the
printer from a computer running Mac OS X V10.3 or V10.4. You can use Macintosh Configure Device
when the printer is directly connected to the computer or when it is connected to the network. You do
not need Internet access in order to open and use Macintosh Configure Device.
NOTE You must perform a complete software installation to use Macintosh Configure Device.
Use Macintosh Configure Device for the following tasks:
Check the printer status and print information pages.
●
Check and change printer system settings.
●
Check default print settings.
●
Check and change network settings, including the following settings:
●
IP configuration
Advanced network settings
mDNS settings
SNMP settings
password
To view Macintosh Configure Device when the printer is directly connected to the computer
1. Open HP Director by clicking the HP Director icon in the dock.
2. In HP Director, click Settings.
3. Select Configure device. The Macintosh Configure Device home page opens.
To view Macintosh Configure Device when the printer is connected to a network
1. Open one of the following supported Web browsers:
Safari 1.2 or later
●
Netscape Navigator 7 or later
●
Opera 7 or later
●
2. Type the IP address of the printer into the Web browser address bar. The Macintosh Configure
Device home page opens.
70 Chapter 5 Managing the printer ENWW
6Color
This chapter describes how to produce the best possible color printing:
Using color
●
Managing color
●
Matching colors
●
ENWW 71
Using color
The printer provides automatic color features that generate excellent color results. Carefully designed
and tested color tables provide smooth, accurate color rendition of all printable colors.
The printers also provide sophisticated tools for the experienced professional.
HP ImageREt
HP ImageREt is a technology that provides the best color print quality without having to change printer
driver settings or make trade-offs between print quality, performance, and memory. ImageREt produces
photorealistic images.
Media selection
For the best color and image quality, select the appropriate media type from the software printer menu
or from the printer control panel. See
Color options
Color options automatically provide optimal color output. These options use object tagging, which
provides optimal color and halftone settings for different objects (text, graphics, and photos) on a page.
The printer driver determines which objects appear on a page and uses halftone and color settings that
provide the best print quality for each object.
Selecting print media.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer
driver.
Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a
common color language for monitors, input devices (scanners and digital cameras), and output devices
(printers and plotters). It is the default color space used for HP products, Microsoft operating systems,
the World Wide Web, and most office software. The sRGB standard represents the typical Windows
monitor and is the convergence standard for high-definition television.
NOTE Factors such as the type of monitor you use and the room lighting can affect the
appearance of colors on your screen. For more information, see
The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs
use sRGB to communicate color. Because it is the default color space in Microsoft operating systems,
sRGB has been adopted broadly. When programs and devices use sRGB to exchange color information,
typical users experience greatly improved color matching.
The sRGB standard improves your ability to match colors between the printer, the computer monitor,
and other input devices automatically, and eliminates the need to become a color expert.
Matching colors.
Printing in four colors (CMYK)
Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses in four-color printing.
Graphic arts (printing and publishing) environments typically use CMYK data files to provide rich,
saturated colors for text and graphics. The printer uses the PS printer driver to accept CMYK colors.
72 Chapter 6 Color ENWW
Managing color
Setting color options to Automatic typically produces the best possible print quality for color documents.
However, you sometimes might want to print a color document in grayscale (black and white) or change
one of the printer color options.
In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change
●
the color options.
When using a Macintosh computer, use the Color Matching pop-up menu in the Print dialog box
●
to print in grayscale or change the color options.
Print in Grayscale
Select the Print in Grayscale option from the printer driver to print a color document in black and white.
This option is useful for printing color documents that will be photocopied or faxed.
When Print in Grayscale is selected, the printer uses the monochrome mode, which reduces wear on
the color cartridges.
Automatic or manual color adjustment
The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge
enhancements for each element in a document. For more information, see your printer driver online
Help.
NOTE Automatic is the default setting and is recommended for printing all color documents.
Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge
enhancements for text, graphics, and photographs. To gain access to the manual color options, from
the Color tab, select Manual, and then select Settings.
Manual color options
Use manual color adjustment to adjust the Color (or Color Map) and Halftoning options individually
for text, graphics, and photographs.
NOTE In programs that convert text or graphics to raster images, the Photographs settings
also control text and graphics.
Table 6-1 Manual color options
Setting description Setting options
Halftone
Halftone options affect the color output resolution
and clarity.
Smooth provides better results for large, solid-filled print areas
●
and enhances photographs by smoothing color gradations. Select
this option when uniform and smooth area fills are the top priority.
Detail is useful for text and graphics that require sharp distinctions
●
among lines or colors, or images that contain a pattern or a high
level of detail. Select this option when sharp edges and details are
the top priority.
ENWW Managing color 73
Table 6-1 Manual color options (continued)
Setting description Setting options
Neutral Grays
The Neutral Grays setting determines the method for
creating gray colors used in text, graphics, and
photographs.
Edge Control
The Edge Control setting determines how edges are
rendered. Edge control has two components:
adaptive halftoning and trapping. Adaptive halftoning
increases edge sharpness. Trapping reduces the
effect of color-plane misregistration by overlapping
the edges of adjacent objects slightly.
RGB Color
Black Only generates neutral colors (grays and black) by using
●
only black toner. This guarantees neutral colors without a color
cast.
4-Color generates neutral colors (grays and black) by combining
●
all four toner colors. This method produces smoother gradients
and transitions to other colors, and it produces the darkest black.
Maximum is the most aggressive trapping setting. Adaptive
●
halftoning is on.
Normal is the default trapping setting. Trapping is at a medium
●
level and adaptive halftoning is on.
Light sets trapping at a minimal level, and adaptive halftoning is
●
on.
Off turns off both trapping and adaptive halftoning.
●
Default (sRGB) instructs the printer to interpret RGB color as
●
sRGB. The sRGB standard is the accepted standard of Microsoft
and the World Wide Web Consortium (
Vivid instructs the printer to increase the color saturation in the
●
midtones. Less colorful objects are rendered more colorfully. This
setting is recommended for printing business graphics.
Device sets the printer to print RGB data in raw device mode. To
●
render photographs correctly when this option is selected, you
must manage color in the program in which you are working or in
the operating system.
http://www.w3.org).
AdobeRGB (1998) is for documents that use the AdobeRGB color
●
space rather than sRGB. For example, some digital cameras
capture images in AdobeRGB, and documents that are produced
with Adobe PhotoShop use the AdobeRGB color space. When
printing from a professional software program that uses
AdobeRGB, it is important that you turn off the color management
in the software program and allow the printer to manage the color
space.
Photo Image interprets RGB color as if it were printed as a
●
photograph using a digital mini-lab. It renders deeper, more
saturated colors differently than Default mode. Use this setting for
printing photos.
Restricting color printing
The printer includes a Restrict color setting. Administrators can use the setting to restrict user access
to the color printing features in order to conserve color toner. If you are unable to print in color, see your
network administrator.
1. Press OK to open the menus.
2. Press < or > to highlight System setup, and then press OK.
3. Press < or > to highlight Print quality, and then press OK.
4. Press < or > to highlight Restrict color, and then press OK.
74 Chapter 6 Color ENWW
5. Press < or > to select on of the following options
Enable color
●
Disable color
●
6. Press OK to save the setting.
The network administrator can monitor color usage for a specific HP Color LaserJet 2700 printer by
printing a color usage job log. See
Using printer information pages.
ENWW Managing color 75
Matching colors
The process of matching printer output color to your computer screen is complex, because printers and
computer monitors use different methods of producing color. Monitors display colors by using light pixels
that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan,
magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor:
Print media
●
Printer colorants (inks or toners, for example)
●
Printing process (inkjet, press, or laser technology, for example)
●
Overhead lighting
●
Personal differences in perception of color
●
Software programs
●
Printer drivers
●
Computer operating systems
●
Monitors
●
Video cards and drivers
●
Operating environment (humidity, for example)
●
Keep these factors in mind when colors on your screen do not perfectly match your printed colors.
For most users, the best method for matching colors is to print sRGB colors.
Using the HP ToolboxFX to print the Microsoft Office Basic Colors palette
You can use HP ToolboxFX to print a palette of the Microsoft Office Basic Colors. Use this palette to
select the colors that you want to use in printed documents. It shows the actual colors that print when
you select these basic colors in a Microsoft Office program.
1. In HP ToolboxFX, select the Help folder.
2. In the Print Quality Troubleshooting section, select Print Basic Colors.
Sample book color matching
The process for matching printer output to preprinted sample books and standard color references is
complex. In general, you can obtain a reasonably good match to a sample book if cyan, magenta, yellow,
and black inks are used in the sample book. These are usually referred to as process-color sample
books.
Some sample books are created from spot colors, which are specially created colorants. Many of these
spot colors are outside the printer gamut (color range). Most spot color sample books have companion
process sample books that provide CMYK approximations.
76 Chapter 6 Color ENWW
Most process sample books have a note about what process standards were used to print the sample
book: SWOP, EURO, or DIC. In most cases, for optimal color matching, select the corresponding ink
emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation.
ENWW Matching colors 77
78 Chapter 6 Color ENWW
7 Maintenance
This chapter describes ways to maintain your printer. The following topics are covered:
Managing supplies
●
Replacing supplies and parts
●
Cleaning the printer
●
ENWW 79
Managing supplies
Using, storing, and monitoring print cartridges can help ensure quality printer output.
Supplies life
The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require.
For example, when printing text at 5% coverage, a black HP print cartridge lasts an average of 5,000
pages. (A typical business letter is about 5% coverage.)
Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs or jobs with heavy
coverage. At any time, you can verify the life expectancy by checking the print-cartridge life. See
Checking the print-cartridge life for more information.
Approximate print-cartridge replacement intervals
The following table lists the estimated replacement intervals for print cartridges.
Page count Approximate time period
6,500 pages2 (black) 6 months
3,500 pages (color)
1
Approximate life is based on 1,500 pages per month.
2
Approximate average A4-/letter-size page count based on approximately 5% coverage of individual colors.
1
To order supplies online, go to www.hp.com/support/clj2700.
Checking the print-cartridge life
You can check the print-cartridge life using the printer control panel, the embedded Web server, printer
software, the HP ToolboxFX, or HP Web Jetadmin software. Check the supplies gauge on the printer
control panel for approximate supply levels.
Figure 7-1 Printer display
1 Message/Prompt area
2 Supplies gauge
3 Print cartridge colors from left to right: black, yellow, cyan, and magenta
80 Chapter 7 Maintenance ENWW
For more precise levels, follow the instructions in the table below to print a supplies status page.
Device Procedure
Printer control panel 1. Press OK.
2. Press > to highlight Reports, and then press OK.
3. Press > to highlight Supplies status, and then press OK.
The HP ToolboxFX In the Status tab, click Supplies Status to open the supplies status page.
Embedded Web server 1. In your browser, enter the IP address for the printer home page and press
Enter to open the printer status page. See
2. On the left side of the screen, click Supplies Status to open the supplies status
page.
NOTE The IP address is found on the printer network configuration page.
See
Using printer information pages.
HP Web Jetadmin In HP Web Jetadmin, select the printer device. The device status page shows print
cartridge information.
Using the embedded Web server.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes, and do not touch the surface of the roller.
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
Percentage of supplies remaining
●
Approximate pages remaining
●
Number of pages printed
●
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see
site.
HP fraud hotline and Web
ENWW Managing supplies 81
Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see
HP fraud hotline and Web site.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
●
packaging differs from HP packaging).
82 Chapter 7 Maintenance ENWW
Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the
printer.
Sufficient space is required above and in the front of the printer for removing supplies.
●
The printer should be located on a flat, sturdy surface.
●
For instructions on installing supplies, see the installation guides provided with each supply item or go
www.hp.com/support/clj2700.
to
CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of non-
HP products may cause problems requiring service that is not covered by the HP warranty or
service agreements.
Changing print cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message
recommending that you order a replacement. The printer can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when Replace <color> cartridge appears on the control panel.
To change the print cartridge
1. Open the front door.
CAUTION Do not place anything on the transfer unit and do not touch the transfer unit,
which is located on the inside of the front door.
ENWW Replacing supplies and parts 83
2. Remove the used print cartridge from the printer.
3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge
from front to back.
CAUTION Do not touch the shutter or the surface of the roller.
84 Chapter 7 Maintenance ENWW
5. Remove the orange shipping locks and the shipping tape attached to the left shipping lock from
the new print cartridge. Discard the shipping tape and shipping locks according to local regulations.
6. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print
cartridge until it is firmly seated.
7. Firmly close the front door.
After a short time, Ready should appear on the control panel.
8. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9. If you are using a non-HP print cartridge, check the printer control panel for further instructions.
For additional help, see the Web sites listed in
Supply replacement guidelines.
ENWW Replacing supplies and parts 85
Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.
To clean the printer using the printer control panel
1. Press OK.
2. Press > to highlight Service, and then press OK.
3. Press > to highlight Cleaning mode, and then press OK.
4. Load tray 1 with plain paper, and then press OK to start the cleaning process.
To clean the printer using the HP ToolboxFX
1. Open the HP ToolboxFX.
2. In the Devices pane, double-click the printer icon.
3. Double-click the HP folder, and click Troubleshooting.
4. Under Cleaning Page, click Print Page. A patterned page prints.
5. At the printer, load the patterned page face-up in tray 1.
6. At the computer, click Clean.
86 Chapter 7 Maintenance ENWW
8 Problem solving
This chapter describes what to do if problems arise with your printer.
Basic troubleshooting checklist
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
●
Network problems (HP Color LaserJet 2700n only)
●
ENWW 87
Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
Is the printer connected to power?
●
Is the printer on?
●
Is the printer in the Ready state?
●
Are all necessary cables connected?
●
Do any messages appear on the control panel?
●
Are genuine HP supplies installed?
●
Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
●
removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to
www.hp.com/support/clj2700.
Factors that affect printer performance
Several factors affect the time it takes to print a job:
Maximum printer speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Printer processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The printer I/O configuration
●
The amount of printer memory installed
●
The network operating system and configuration (if applicable)
●
Printer personality (PCL or PS)
●
NOTE Although additional printer memory can resolve memory problems, improve how the
printer handles complex graphics, and improve download times, it will not increase maximum
printer speed (ppm).
88 Chapter 8 Problem solving ENWW
Control-panel messages
The control-panel messages indicate the current printer status. In addition, alert, warning, and critical
error messages indicate situations that might require action.
Alert and warning messages appear temporarily and might require that you acknowledge the message
by pressing OK to resume printing or by pressing X to cancel the job. With certain warnings, the job
might not finish printing or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the printer will attempt to resume printing the job after
the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Restarting the printer might fix the problem.
If a critical error persists, the printer might require service.
Control-panel message Description Recommended action
10.XXXX Supply Error The e-label for one of the print cartridges
cannot be read or is missing.
10.0000 = black e-label error
●
10.0001 = cyan e-label error
●
10.0002 = magenta e-label error
●
10.0003 = yellow e-label error
●
10.1000 = black e-label is missing
●
10.1001 = cyan e-label is missing
●
10.1002 = magenta e-label is missing
●
10.1003 = yellow e-label is missing
●
49 Error
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50.X Fuser Error
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The printer experienced an internal error. Turn off the power by using the power switch,
The printer has experienced an error with the
fuser.
1. Reinstall the print cartridge.
2. Turn the printer off and then on.
3. If the problem is not solved, replace the
cartridge.
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
Turn off the printer, wait at least 25 minutes,
and then turn on the printer.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
51.XX Error
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The printer has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
ENWW Control-panel messages 89
Control-panel message Description Recommended action
If the message persists, contact HP support.
See
Service and support.
54.XX Error
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55.X Error
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57 Fan Error
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The printer has experienced an error with one
of the internal sensors.
The printer has experienced an internal error. Turn off the power by using the power switch,
The printer has experienced a problem with
its internal fan.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
59.X Error
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79 Error
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The printer has experienced a problem with
one of the motors.
The printer has experienced an internal
firmware error.
If the message persists, contact HP support.
See
Service and support.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
Service and support.
See
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See
Service and support.
90 Chapter 8 Problem solving ENWW
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