Hp 255 G5 User Manual

HP Notebook PC (AMD)
* Models: 15-ba000 – 15-ba099
* Models: 15-bf000 – 15-bf099
* Models: 15-bg000 – 15-bg099
HP 255 G5 Notebook PC

Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2016

Document Part Number: 855440-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

HP Notebook PC ..................................................................................................................................................... 1

HP 255 G5 Notebook PC models ............................................................................................................................ 6

2 External component identication .................................................................................................................. 9

Display .................................................................................................................................................................... 9

Right side ............................................................................................................................................................. 10

Left side ............................................................................................................................................................... 11

Top ........................................................................................................................................................................ 12

TouchPad ........................................................................................................................................... 12

Lights ................................................................................................................................................. 13

Button ................................................................................................................................................ 14

Keys ................................................................................................................................................... 15

Using the action keys ........................................................................................................................ 16

Bottom ................................................................................................................................................................. 17

Labels ................................................................................................................................................................... 18

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Miscellaneous parts ............................................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements .................................................................... 29

Tools required ...................................................................................................................................................... 29

Service considerations ......................................................................................................................................... 29

Plastic parts ....................................................................................................................................... 29

Cables and connectors ...................................................................................................................... 29

Drive handling ................................................................................................................................... 30

Grounding guidelines ........................................................................................................................................... 30

Electrostatic discharge damage ........................................................................................................ 30

Packaging and transporting guidelines .......................................................................... 31

Workstation guidelines ................................................................................ 31

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33

Component replacement procedures .................................................................................................................. 33

v

Battery ............................................................................................................................................... 34

Optical drive ....................................................................................................................................... 35

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37

Component replacement procedures .................................................................................................................. 37

Bottom cover ..................................................................................................................................... 38

WLAN module .................................................................................................................................... 40

Memory module ................................................................................................................................ 42

Optical drive board ............................................................................................................................ 44

Speakers ............................................................................................................................................ 45

Hard drive .......................................................................................................................................... 46

RTC battery ........................................................................................................................................ 49

USB board .......................................................................................................................................... 50

Solid-state drive (SSD) ...................................................................................................................... 51

Solid-state drive board ..................................................................................................................... 52

Heat sink assembly ........................................................................................................................... 53

Fan ..................................................................................................................................................... 56

TouchPad button board ..................................................................................................................... 58

System board .................................................................................................................................... 59

Display assembly ............................................................................................................................... 62

Power connector cable ...................................................................................................................... 69

Power button board .......................................................................................................................... 70

Top cover/keyboard ........................................................................................................................... 71

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 73

8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating Setup Utility (BIOS) .............................................................................................................................. 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 76

9 Backing up, restoring, and recovering in Windows 7 ....................................................................................... 77

Creating backups ................................................................................................................................................. 77

Creating recovery media to recover the original system .................................................................. 77

What you need to know .................................................................................................. 77

vi

Creating the recovery media ........................................................................ 78

Creating system restore points ......................................................................................................... 78

What you need to know .................................................................................................. 78

Creating a system restore point ..................................................................................... 78

Backing up system and personal information .................................................................................. 78

Tips for a successful backup ........................................................................................... 79

What you need to know .................................................................................................. 79

Creating a backup using Windows Backup and Restore ................................................. 79

Restore and recovery ........................................................................................................................................... 80

Restoring to a previous system restore point .................................................................................. 80

Restoring specic les ...................................................................................................................... 80

Restoring specic les using Windows Backup and Restore ......................................... 80

Recovering the original system using HP Recovery Manager .......................................................... 80

What you need to know .................................................................................................. 80

Recovering using HP Recovery partition (select products only) .................................... 81

Recovering using the recovery media ............................................................................ 81

Changing the computer boot order .............................................................. 81

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 83

Creating recovery media and backups ................................................................................................................ 83

Creating HP Recovery media (select products only) ......................................................................... 83

Using Windows tools ........................................................................................................................................... 84

Restore and recovery ........................................................................................................................................... 85

Recovering using HP Recovery Manager ........................................................................................... 85

What you need to know before you get started ............................................................. 85

Using the HP Recovery partition (select products only) ................................................. 86

Using HP Recovery media to recover .............................................................................. 86

Changing the computer boot order ................................................................................ 87

Removing the HP Recovery partition (select products only) ......................................... 87

11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 89

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89

12 Specications ............................................................................................................................................ 91

Computer specications ...................................................................................................................................... 91

39.6-cm (15.6-in) display specications ............................................................................................................. 92

Hard drive specications, hybrid drives .............................................................................................................. 92

Hard drive specications ..................................................................................................................................... 93

M.2 solid-state drive specications .................................................................................................................... 94

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 95

vii

13 Statement of memory volatility .................................................................................................................. 97

Nonvolatile memory usage ............................................................................................................................... 101

Questions and answers ..................................................................................................................................... 103

Using HP Sure Start (select models only) .......................................................................................................... 104

14 Power cord set requirements .................................................................................................................... 105

Requirements for all countries .......................................................................................................................... 105

Requirements for specic countries and regions ............................................................................................. 106

15 Recycling ................................................................................................................................................ 109

Index ........................................................................................................................................................... 111

viii

1 Product description

HP Notebook PC

Non-

touch

Category Description Dis, A10

M1-70

Product
name

Processor AMD Quad-Core A-Series Processor

AMD Quad-Core A-Series Processor

A6-7310 (2.0GHz, turbo up to 2.4GHz),

E2-7110 (1.8GHz), 1600MHz/2MB L2, Quad

HP Notebook PC

Model numbers:

15-ba000 – 15-ba099

15-bf000 – 15-bf099

15-bg000 – 15-bg099

A10-9600P (2.4GHz, up to 3.3GHz),
1866MHz/2 MB L2, Quad 15W

A8-7410 (2.2GHz, turbo up to 2.5GHz),
1600MHz/2MB L2, Quad 15W

1600MHz/2MB L2, Quad 15W

15W

√ √ √ √ √ √ √

√ √ √

√ √ √ √

√ √ √

√

Non-

touch

UMA,

A10

Non-

touch

Dis, A8,

A6, E2
M1-70

Non-

touch

Dis, A8,

A6, E2
M1-30

Non-

touch Touch Touch

UMA

A8, A6,

E2

UMA,

A10

UMA

A8, A6,

E2

Chipset Integrated SoC FCH √ √ √ √ √ √ √

Graphics Internal graphics

AMD Radeon™ R5 Graphics (A8 processor)

AMD Radeon R4 Graphics (A6 processor) √ √ √

AMD Radeon R2 Graphics (E2 processor) √

Switchable discrete graphics

AMD Radeon R7 M440 R16M-M1-70 with up
to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)

AMD Radeon R7 M440 R16M-M1-70 with up

to 2048 MB of dedicated video memory
(256Mx16 DDR3 x 4 PCs)

AMD Radeon R5 M430 R16M-M1-30 with up

to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)

Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √

√

√

HP Notebook PC 1

Non-

touch

Non-

touch

Non-

touch

Non-

touch

Non-

touch Touch Touch

Category Description Dis, A10

Panel 39.6-cm (15.6-in), high-denition (HD), white

light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP;
typical brightness: 220 nits

39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA,
AntiGlare (1920×1080) display, slim 3.2 mm;
typical brightness: 220 nits

39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, AntiGlare
(1920×1080) display, slim 3.2 mm, Touch-on
Panel (TOP); typical brightness: 220 nits

Touch solution, multitouch enabled

Memory Two non-customer-accessible/non-

upgradable memory module slots

DDR4-1866 dual channel support
(DDR4-2400 bridge to DDR4-2133, and
DDR4-2133 downgrade to DDR4-1866)

Supports up to 16 GB of system RAM in the
following congurations:

●

16384-MB total system memory
(8192×2)[UMA models only]

●

12288-MB total system memory
(8192×1) + (4096×1)

●

8192-MB total system memory
(8192×1) or (4096×2)

●

6144-MB total system memory
(4096×1) + (2048×1)

M1-70

√ √ √ √ √

√ √

√ √ √

UMA,

A10

Dis, A8,

A6, E2
M1-70

Dis, A8,

A6, E2
M1-30

UMA

A8, A6,

E2

UMA,

A10

UMA

A8, A6,

E2

Two non-customer-accessible/upgradable

memory module slots

DDR3L-1600 single channel support

DDR3L-1333 single channel support

(DDR3L-1600 downgrade to DDR3L-1333)

Supports up to 16 GB of system RAM in the

following congurations:

●

16384-MB total system memory
(8192×2)[UMA models only]

●

12288-MB total system memory
(8192×1) + (4096×1)

●

8192-MB total system memory
(8192×1) or (4096×2)

●

6144-MB total system memory
(4096×1) + (2048×1)

2 Chapter 1 Product description

√ √ √ √

√

√ √ √ √

Non-

touch

Non-

touch

Non-

touch

Non-

touch

Non-

touch Touch Touch

Category Description Dis, A10

●

4096-MB total system memory
(4096×1)

●

2048-MB total system memory
(2048×1)

Hard
drives

Optical
drive

Supports 6.35-cm (2.5-in) SATA hard drives in

9.5-mm (.37-in) and 7.0-mm (.28-

in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 7.2-mm

SSHD conguration:

●

1-TB, 5400-rpm + 8GB NAND Hybrid
hard drive, 9.5mm

M.2 SATA-3 congurations:

●

128 GB

Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

M1-70

√ √ √ √ √ √ √

√ √ √ √ √ √ √

UMA,

A10

Dis, A8,

A6, E2
M1-70

Dis, A8,

A6, E2
M1-30

UMA

A8, A6,

E2

UMA,

A10

UMA

A8, A6,

E2

Webcam/
mic

Audio DTS Studio Sound

Ethernet Integrated 10/100 network interface

Wireless
Network

HP TrueVision HD: HD camera - activity LED,
USB 2.0, BSI sensor, 1280 x 720 by 30 frames
per second

HP Webcam– 640 x 480 by 24 frames per
second

Single digital microphone

HP Noise Cancellation enabled

Dual speakers

card (NIC)

Integrated wireless options with single
antenna (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Realtek RTL8723BE-VB 802.11b/g/n
1x1 Wi-Fi + BT4.0 Combo Adapter

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

HP Notebook PC 3

Non-

touch

Non-

touch

Non-

touch

Non-

touch

Non-

touch Touch Touch

Category Description Dis, A10

●

Broadcom BCM43142 802.11 b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter

●

Realtek RTL8188EE-VJ 802.11b/g/n 1x1
Wi-Fi Adapter

●

Realtek RTL8188EE 802.11b/g/n 1x1
Wi-Fi Adapter

Integrated wireless options with dual

antennas (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 3165

802.11 ac 1x1 WiFi + BT 4.2 Combo

External
media
card

Internal
Card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √ √

M1-70

√ √ √ √ √ √ √

√ √ √ √ √ √ √

UMA,

A10

Dis, A8,

A6, E2
M1-70

Dis, A8,

A6, E2
M1-30

UMA

A8, A6,

E2

UMA,

A10

UMA

A8, A6,

E2

Ports HDMI version 1.4b supporting 1920 ×1080

@ 60Hz

Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video

RJ-45 (Ethernet)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line out and microphone/line in
combo jack

Keyboard
/pointing
devices

Power AC adapters

65-W √ √ √

Full-size "island style" keyboard with numeric
keypad

TouchPad with multi-touch gestures enabled

Taps enabled by default

Support Modern Trackpad Gestures

65-W EM

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

45-W √ √ √

1 meter power cord √ √ √ √ √ √ √

4 Chapter 1 Product description

Non-

touch

Non-

touch

Non-

touch

Non-

touch

Non-

touch Touch Touch

Category Description Dis, A10

Batteries

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery √ √ √

Security fTPM 2.0

Kensington Security Lock

Operating
system

Service End-user replaceable parts

Preinstalled

●

Windows 10

●

Windows 10 Professional

●

Windows 10 Home High End

●

FreeDOS 2.0 √ √ √ √ √

●

Windows 10 Home Value Notebook √ √

●

AC adapter

●

Battery

●

Optical drive

M1-70

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

UMA,

A10

Dis, A8,

A6, E2
M1-70

Dis, A8,

A6, E2
M1-30

UMA

A8, A6,

E2

UMA,

A10

UMA

A8, A6,

E2

HP Notebook PC 5

HP 255 G5 Notebook PC models

Category Description

Product name HP 255 G5 Notebook PC

Processor AMD Quad-Core A-Series Processor

A8-7410 (2.2GHz, turbo up to 2.5GHz), 1600MHz/2MB L2, Quad 15W

A6-7310 (2.0GHz, turbo up to 2.4GHz), 1600MHz/2MB L2, Quad 15W

E2-7110 (1.8GHz), 1600MHz/2MB L2, Quad 15W

Chipset Integrated SoC FCH

Graphics Internal graphics

AMD Radeon™ R5 Graphics (A8 processor)

AMD Radeon R4 Graphics (A6 processor)

AMD Radeon R2 Graphics (E2 processor)

Support HD Decode, DX12, HDMI, and PX7

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)

display, slim 3.2 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), high-denition (FHD), white light-emitting diode (WLED), SVA AntiGlare (1920×1080)
display, slim 3.2 mm; typical brightness: 220 nits

Memory Two non-customer-accessible/upgradable memory module slots

DDR3L-1600 single channel support

Supports up to 16 GB of system RAM in the following congurations:

●

16384-MB total system memory (8192×2)

●

12288-MB total system memory (8192×1) + (4096×1)

●

8192-MB total system memory (8192×1) or (4096×2)

●

6144-MB total system memory (4096×1) + (2048×1)

●

4096-MB total system memory (4096×1) or (2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

500-GB, 7200-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.2-mm

SSHD conguration:

●

1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5-mm

M.2 SATA-3 conguration:

●

128 GB

Optical drive Fixed, serial ATA, 9.5-mm tray load

6 Chapter 1 Product description

DVD+/-RW Double-Layer SuperMulti

Category Description

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, 1280 x 720 by 30 frames per second

HP Webcam– 640 x 480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

Supports voice recognition

Audio DTS Studio Sound

Dual speakers

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless Network Integrated wireless options with single antenna (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter

●

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter

Integrated wireless options with dual antennas (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter

●

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Internal Card One M.2 slot for WLAN

Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz

VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz and 2560 ×1600 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line out and microphone/line in combo jack

Keyboard/pointing
devices

Full-size "island style" keyboard with numeric keypad

HP 255 G5 Notebook PC models 7

Category Description

TouchPad with multi-touch gestures enabled

Taps enabled by default

Support Modern Trackpad Gestures

Power AC adapters

65-W EM

45-W

1 meter power cord

Batteries

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

Security fTPM 2.0

Kensington Security Lock

Operating system Preinstalled

●

Windows 10 Professional Shape the Future MSNA Standard

●

Windows 10 Professional Shape the Future Value

●

Windows 10

●

Windows 10 Professional

●

Windows 10 Home High End

●

Windows 10 Pro Downgrade to Windows 7 Pro

●

Windows 10 Pro Downgrade to Windows 7 Pro StF MSNA

●

FreeDOS 2.0

Service End-user replaceable parts

●

AC adapter

●

Battery

●

Optical drive

8 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select

Camera.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 9

Right side

Component Description

(1) Power light

(2) Drive light

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

share, or access information.

To insert a card:

1.

Hold the card label-side up, with connectors facing the
computer.

2.

Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.

To remove a card:

▲

Pull the card out of the slot.

external drive, printer, scanner or USB hub.

(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and

(6) Optical drive eject button (select products only) Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

10 Chapter 2 External component identication

writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

(3) Vent Enables airow to cool internal components.

(4) RJ-45 (network) jack/status lights Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a high-

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

external drive, printer, scanner or USB hub.

(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

Left side 11

Top

TouchPad

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

12 Chapter 2 External component identication

on the screen.

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 13

Button

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power
Options.

14 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external

numeric keypad.

Top 15

Using the action keys

●

An action key performs an assigned function.

●

The icon on each action key illustrates the function for that key.

●

To use an action key, press and hold the key.

Icon Description

Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

16 Chapter 2 External component identication

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

Bottom 17

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 19

Item Component Spare part

number

(1) Display assembly (touch or non-touch)

NOTE: For display assembly spare part information, see Display assembly subcomponents

on page 24.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 71.

For use in HP Notebook PC models:

For use in HP Notebook PC and HP 255 G5 Notebook PC models:

(3) Touchpad button board (includes bracket and cables) 855011-001

(4) Power button board (includes cable) 855012-001

(5) Speakers (includes left and right speakers and cable) 813965-001

●

Turbo silver 855022-xx1

●

White silver 855023-xx1

●

Red 855024-xx1

●

Teal 855025-xx1

●

Blue 855026-xx1

●

Realtree Xtra 864544-xx1

●

Black 855027-xx1

not spared

(6) System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in HP Notebook models (discrete graphics memory; non-touch screen):

For use in HP Notebook models (UMA graphics memory; non-touch screen)::

For use in HP Notebook models (UMA graphics memory; touch screen)::

●

AMD A10-9600P processor and 4 GB of discrete graphics memory (R7M1-70) 854959-xx1

●

AMD A10-9600P processor and 2 GB of discrete graphics memory (R7M1-70) 854960-xx1

●

AMD A8-7410 processor and 4 GB of discrete graphics memory (R7M1-70) 854963-xx1

●

AMD A8-7410 processor and 2 GB of discrete graphics memory (R5M1-30) 854964-xx1

●

AMD A6-7310 processor and 2 GB of discrete graphics memory (R5M1-30) 854967-xx1

●

AMD A10-9600P processor 854957-xx1

●

AMD A8-7410 processor 854961-xx1

●

AMD A6-7310 processor 854965-xx1

●

AMD E2-7110 processor 854968-xx1

●

AMD A10-9600P processor 854958-xx1

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

for use in HP 255 G5 Notebook PC models (UMA graphics memory; non-touch screen):

(7) Memory module

PC3L, 12800, 1600-MHz

PC4, 17000, 2133-MHz

●

AMD A8-7410 processor 854962-xx1

●

AMD A6-7310 processor 854966-xx1

●

AMD A8-7410 processor 858587-xx1

●

AMD A6-7310 processor 858588-xx1

●

AMD E2-7110 processor 858589-xx1

For use in models with AMD A8, A6, E2 processors

●

8-GB 693374-005

●

4 GB 691740-005

●

2 GB 691739-005

For use in models with AMD A10 processors

●

8-GB 820570-005

●

4 GB 820569-005

(8) RTC battery 760828-001

(9) WLAN module

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005

Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855

Heat sink assembly (includes replacement thermal materials)

(10) For use in models with AMD A8, A6, E2 processors and discrete graphics memory 813948-001

For use in models with AMD A10 processors and discrete graphics memory 854971-001

(11) For use in models with AMD A8, A6, E2 processors and UMA graphics memory 813947-001

For use in models with AMD A10 processors and UMA graphics memory 854970-001

(12) Power connector cable 813945-011

(13) Solid-state drive board 850946-001

(14) Solid-state drive, M.2 (not illustrated)

128 GB, for use in HP Notebook PC models 827560-021

128 GB, for use in HP 255 G5 Notebook PC models 863015-001

●

2 GB 851379-005

(15) Hard drive connector board 817878-001

(16) Hard drive (does not include bracket, connector board, or cable)

Computer major components 21

Item Component Spare part

number

NOTE: For HP Notebook models, the hard drive cable is available using spare part number 855003-001.

For HP 255 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part number
859515-001 (ETB), and 859516-001 (non-ETB).

HP Notebook PC models:

HP Notebook PC and HP 255 G5 Notebook PC models:

HP 255 G5 Notebook PC models:

(17) USB board (includes cable) 855010-001

(18) Optical drive board 855007-001

(19) Fan 813946-001

(20) Bottom cover

For use in HP Notebook PC models:

For use in HP 255 G5 Notebook PC models:

●

2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005

●

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

●

1-TB, 5400-rpm, 2.5-inch 778192-005

●

500-GB, 5400-rpm, 7-mm 778186-005

●

500-GB, 7200-rpm, 7-mm 703267-005

●

Models with an optical drive 854999-001

●

Models without an optical drive 857281-001

●

Models with an optical drive 859513-001

(21) Battery

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

(22) Rubber Kit (includes rear left and right feet) 813963-001

(23) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 858505-001

●

Models without an optical drive 859514-001

22 Chapter 3 Illustrated parts catalog