HP 255 G3 Notebook Maintenance and Service Guide

HP 255 G3 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett­Packard Company under license. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: August 2014

Document Part Number: 793334-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available on all editions of
Windows 8.1. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8.1 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 5

Display ................................................................................................................................................................... 5

Front ....................................................................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Top ......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button ................................................................................................................................................ 10

Keys ................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components ............................................................................................................................. 15

Miscellaneous parts ............................................................................................................................................. 18

Display assembly subcomponents ..................................................................................................................... 19

Mass storage devices .......................................................................................................................................... 20

Plastics Kit ........................................................................................................................................................... 21

Rubber Kit ............................................................................................................................................................ 21

Sequential part number listing ........................................................................................................................... 22

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ........................................................................................................................................ 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ....................................................................................................... 28

Packaging and transporting guidelines ......................................................................... 29

Workstation guidelines ................................................................................ 29

v

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures ................................................................................................................. 31

Battery ............................................................................................................................................... 31

Optical drive ...................................................................................................................................... 33

Keyboard ........................................................................................................................................... 35

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39

Component replacement procedures ................................................................................................................. 39

Display subcomponents (bezel, webcam, panel) ............................................................................. 39

Top cover ........................................................................................................................................... 43

Power button board .......................................................................................................................... 46

TouchPad button board .................................................................................................................... 47

Hard drive .......................................................................................................................................... 49

WLAN module .................................................................................................................................... 51

Fan ..................................................................................................................................................... 53

Power connector cable ...................................................................................................................... 55

System board .................................................................................................................................... 56

USB board .......................................................................................................................................... 59

Speakers ............................................................................................................................................ 60

Heat sink assembly ........................................................................................................................... 61

RTC battery ........................................................................................................................................ 64

Memory module ................................................................................................................................ 65

Display assembly .............................................................................................................................. 66

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 74

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 74

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 75

8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating the BIOS ................................................................................................................................................ 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 78

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 78

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 79

vi

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 81

Starting Computer Setup ..................................................................................................................................... 81

Using Computer Setup ......................................................................................................................................... 81

Navigating and selecting in Computer Setup ................................................................................... 81

Restoring factory settings in Computer Setup ................................................................................. 82

Updating the BIOS ................................................................................................................................................ 82

Determining the BIOS version ........................................................................................................... 82

Downloading a BIOS update .............................................................................................................. 83

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 83

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 84

10 Specifications ........................................................................................................................................... 85

Computer specifications ...................................................................................................................................... 85

39.6-cm (15.6-in) display specifications ............................................................................................................ 86

Hard drive specifications ..................................................................................................................................... 87

DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 88

11 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 89

Creating recovery media and backups ................................................................................................................ 89

Creating HP Recovery media ............................................................................................................. 89

Restore and recovery .......................................................................................................................................... 90

Recovering using HP Recovery Manager .......................................................................................... 91

What you need to know .................................................................................................. 91

Using the HP Recovery partition (select models only) .................................................. 91

Using HP Recovery media to recover ............................................................................. 92

Changing the computer boot order ................................................................................ 92

Removing the HP Recovery partition (select models only) .............................................................. 92

12 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 93

Creating backups ................................................................................................................................................. 93

Creating recovery media to recover the original system ................................................................. 93

What you need to know .................................................................................................. 93

Creating the recovery media ........................................................................ 94

Creating system restore points ........................................................................................................ 94

What you need to know .................................................................................................. 94

Creating a system restore point ..................................................................................... 94

Backing up system and personal information .................................................................................. 94

Tips for a successful backup ........................................................................................... 95

What you need to know .................................................................................................. 95

Creating a backup using Windows Backup and Restore ................................................ 95

vii

Restore and recovery .......................................................................................................................................... 96

Restoring to a previous system restore point .................................................................................. 96

Restoring specific files ...................................................................................................................... 96

Restoring specific files using Windows Backup and Restore ......................................... 96

Recovering the original system using HP Recovery Manager .......................................................... 96

What you need to know .................................................................................................. 96

Recovering using HP Recovery partition (select models only) ...................................... 97

Recovering using the recovery media ............................................................................ 97

Changing the computer boot order .............................................................. 97

13 Backup and Recovery in SUSE Linux ............................................................................................................. 99

Backing up your information ............................................................................................................................... 99

Performing a system recovery ............................................................................................................................ 99

14 Statement of Volatility ............................................................................................................................ 101

Non-volatile memory usage ............................................................................................................................. 103

Questions and answers ..................................................................................................................................... 105

15 Power cord set requirements .................................................................................................................... 107

Requirements for all countries ......................................................................................................................... 107

Requirements for specific countries and regions ............................................................................................. 108

16 Recycling ................................................................................................................................................ 111

Battery ............................................................................................................................................................... 111

Display ............................................................................................................................................................... 111

Index ........................................................................................................................................................... 117

viii

1 Product description

Category Description

Product name HP 255 G3 Notebook PC

Processors AMD A8-6410 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L

AMD A4-6210 processor (1.8-GHz, 2-MB L2 cache, 1600-MHz DDR3L

AMD E2-6110 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz DDR3L

AMD E1-6010 processor (1.35-GHz, 1-MB L2 cache, 1600-MHz DDR3L

AMD A6-5200 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD A4-5000 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E2-3800 processor (1.3-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E1-2100 processor (1.0-GHz, 2-MB L2 cache, 1333-MHz DDR3L)

Chipset Integrated SOC FCH

Graphics Internal graphics:

AMD Radeon HD 8400 Graphics (A6-5200)

AMD RadeonT HD 8330 Graphics (A4-5000)

AMD Radeon HD 8280 Graphics (E2-3800)

AMD Radeon HD 8210 Graphics (E1-2100)

AMD Radeon R5 Graphics

AMD Radeon R4 Graphics

AMD Radeon R3 Graphics

AMD Radeon R2 Graphics

Switchable discrete graphics:

AMD Sun LE (18W) Radeon HD 8570M with up to 1024MB MB of dedicated video memory

Support HD decode, DX11.1, and HDMI

Support PX7

Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA, anti-glare (1366×768) LED backlit

display, flat 3.8 mm; typical brightness: 200 nits

39.6-cm (15.6-in), HD, WLED, SVA BrightView (1366×768) display, slim 3.2 mm; typical brightness: 200 nits
(for eTP touch solution only)

Touch screen, multi-touch enabled

Supports LVDS

Memory 1 customer-accessible/upgradable memory module slot

Supports single-channel memory

DDR3L-1600-MHz Single Channel Support

DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to DDR3-1333)

1

Category Description

Supports up to 8 GB of system RAM in the following configurations:

●

8192-MB total system memory (8192×1) or (4096×2)

●

4096-MB total system memory (4096×1) or (2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Serial ATA

Supports the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports weight saver insert

Audio/video Single digital microphone

HD audio

Dual speakers

HP Webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second)

HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices

Single antenna support

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

2 Chapter 1 Product description

RJ-45 (Ethernet, includes link and activity lights)

Category Description

USB 3.0 (1 port)

USB 2.0 (2 ports)

AC Smart Pin adapter plug

Headphone/microphone in combo jack

Keyboard/pointing
devices

Power requirements AC adapters:

4-cell, 41-Whr Li-ion battery

Security Kensington Security Lock

Operating system Preinstalled:

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor (reserve for SMBus)

AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

1 meter power cord

3-cell, 31-Whr Li-ion battery

●

Windows 8.1

●

Windows 8.1 Pro for Education

●

Windows 7 (Windows 8.1 downgrade)

●

Ubuntu

●

FreeDOS 2.0

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

●

Keyboard

3

4 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local

(2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

(5) Internal microphone Records sound.

(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app.

area networks (WLANs).

area networks (WWAN).

video conference and chat online using streaming video.

To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

Display 5

Front

Component Description

Right side

Memory card reader Reads optional memory cards that store, manage,

share, or access information.

To insert a card:

Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.

To remove a card:

Pull the card out of the slot.

Component Description

(1)

(2) Optical drive (select models only) Depending on your computer model, reads an optical

(3) Optical drive eject button (select models

USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,

only)

6 Chapter 2 External component identification

mouse, external drive, printer, scanner or USB hub.

disc or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the

Help and Support web page. Follow the web page
instructions to select your computer model. Select

Support & Drivers, and then select Product
Information.

Releases the disc tray.

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2)

(3) AC adapter light

(4) Vent Enables airflow to cool internal components.

(5)

(6)

(7)

(8)

Power connector Connects an AC adapter.

●

On: The AC adapter is connected and the battery is
charged.

●

Off: The computer is using battery power.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

External monitor port (select models only) Connects an external VGA monitor or projector.

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio
component, or a high-speed HDMI device.

RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(9)

Audio-out (headphone)/Audio-in (microphone)
jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide in
Windows 8.1, from the Start screen, type support, and then
select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Component Description

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

(10)

(11)

Top

TouchPad

Hard drive light Blinking white: The hard drive is being accessed.

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

Lights

Component Description

(1)

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3)

(4)

Power light

Mute light

Wireless light On: An integrated wireless device, such as a wireless local area

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

Top 9

Button

Component Description

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power
options. In Windows 8.1, from the Start screen, type power,
select Power and sleep settings, and then select Power and
sleep from the list of applications.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the spacebaror the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5) num lk key Alternates between the navigational and numeric functions on

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

Windows key (Windows 8.1) Returns you to the Start screen from an open

app or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

the integrated numeric keypad.

NOTE: The keypad function that is active when the computer

is turned off is reinstated when the computer is turned back on.

numeric keypad. To alternate between this numeric function
and the navigational function (indicated by the directional
arrows on the keys), press the num lk key.

Top 11

Bottom

Component Description

(1)

(2) Battery bay Holds the battery.

(3) Vent Enable airflow to cool internal components.

(4)

(5) Speaker openings (2) Produce sound.

Battery lock and unlock latch Locks and unlocks the battery in the battery bay.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Battery release latch Releases the battery.

12 Chapter 2 External component identification

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 2 places depending on your

computer model: Affixed to the bottom of the computer, or located in the battery bay.

●

Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration

that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

Labels 13

Component

(4) Model number (select models only)

(5) Revision number

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Computer major components 15

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen)

NOTE: For display assembly spare part information, see

(2) Keyboard

For use in the United States 749658-001

For use in the United Kingdom 749658-031

For use in Germany 749658-041

For use in France 749658-051

For use in Italy 749658-061

For use in Spain 749658-071

For use in Portugal 749658-131

For use in Turkey 749658-141

For use in Greece 749658-151

For use in Latin America 749658-161

For use in Saudi Arabia 749658-171

For use in Hungary 749658-211

For use in Russia 749658-251

For use in Bulgaria 749658-261

Display assembly subcomponents on page 19.

For use in Belgium 749658-A41

For use in the Netherlands 749658-B31

For use in Slovenia 749658-BA1

For use in Switzerland 749658-BG1

For use in French Canada 749658-DB1

For use in Denmark, Finland, and Norway 749658-DH1

For use in the Czech Republic and Slovakia 749658-FL1

For use in northwest Africa 749658-FP1

(3) Top cover (includes touchpad) 754214-001

(4) Power button board (includes cable) 749650-001

(5) Touchpad button board (includes bracket) 749651-001

(6) WLAN module:

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-001

(7) USB board (includes cable) 749649-001

(8) System board (includes processor and replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Without the Windows operating system

xxxxxx-501: Windows 8.1 Standard

xxxxxx-601: Windows 8.1 Professional

For use in models with a touch screen:

number

For use in models without a touch screen:

(9) Heat sink assembly (includes replacement thermal materials):

For use in models with UMA graphics 753895-001

For use in models with discrete graphics 762728-001

●

AMD A8-6410 processor and UMA graphics memory 764000-xxx

●

AMD A6-5200 processor and UMA graphics memory 763021-xxx

●

AMD A8-6410 processor and UMA graphics memory 763999-xxx

●

AMD A4-6210 processor and UMA graphics memory 764001-xxx

●

AMD A4-6210 processor and 1 GB of discrete graphics memory 764004-xxx

●

AMD E2-6110 processor and UMA graphics memory 764002-xxx

●

AMD E1-6010 processor and UMA graphics memory 764003-xxx

●

AMD A6-5200 processor and UMA graphics memory 761533-xxx

●

AMD A4-5000 processor and 1 GB of discrete graphics memory 761534-xxx

●

AMD A4-5000 processor and UMA graphics memory 761532-xxx

●

AMD E2-3800 processor and UMA graphics memory 761530-xxx

●

AMD E1-2100 processor and UMA graphics memory 761531-xxx

(10) RTC battery 759981-001

(11) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-001

4 GB 691740-001

2 GB 691739-001

(12) Hard drive (SATA; does not include bracket):

NOTE: The hard drive bracket is available using spare part number 749648-001.

●

1-GB, 5400-rpm, 2.5-inch 676521-001

●

750 GB, 5400 rpm hard drive, 2.5 inch 634250-001

Computer major components 17

Item Component Spare part

number

(13) Fan 753894-001

(14) Power connector cable 749647-001

(15) Speakers (includes left and right speakers and cable) 749653-001

(16) Battery:

4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

(17) Base enclosure 754213-001

(18) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001

●

500-GB, 5400-rpm, 2.5-inch 669299-001

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

AC adapter, 65-W, non-PFC, 4.5 mm 710412-001

45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the
People’s Republic of China and India)

741727-001

Power cord (3-pin, black, 1.00-m):

●

For use in Europe, the Middle East, and Africa 755530-021

●

For use in Denmark 755530-081

●

For use in Israel 755530-BB1

●

For use in North America 755530-001

●

For use in South Africa 755530-AR1

●

For use in Switzerland 755530-111

●

For use in the United Kingdom and Singapore 755530-031

Rubber Kit (includes front and rear feet) 749652-001

Screw Kit 749657-001

Case, top load 679921-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel (includes Mylar screw covers): 749644-001

(2) Display cable (includes display panel cable and webcam/microphone cable)

Non-touch screen 749646-001

Touch screen 764888-001

(3) Webcam/microphone module 749654-001

(4) Antennas (includes wireless antenna cables and transceivers)

For use in models without a touch screen 749638-001

For use in models with a touch screen 774163-001

(5) Hinges (left and right) 749655-001

For use in models without a touch screen 749655-001

For use in models with a touch screen 774166-001

(6) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)

For use in models without a touch screen 750635-001

For use in models with a touch screen 774167-001

Display assembly subcomponents 19

Item Component Spare part number

(7) Display enclosure:

Models with a touch screen 774164-001

Models without a touch screen 749641-001

Mass storage devices

Item Component Spare part number

(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001

(2) Hard drive, SATA; does not include bracket):

1-GB, 5400-rpm, 2.5-in 676521-001

750 GB, 5400 rpm hard drive, 2.5 in 634250-001

500-GB, 5400-rpm, 7-mm 669299-001

Hard drive bracket 749648-001

20 Chapter 3 Illustrated parts catalog

Plastics Kit

Item Component Spare part number

Plastics Kit, includes: 749656-001

(1) Left cover

(2) Right cover

Rubber Kit

Component Spare part number

Rubber Kit, includes: 749652-001

Front feet

Rear feet

Plastics Kit 21

Sequential part number listing

CSR flag designations:

●

A = Mandatory

●

B = Optional

●

C = Service technician recommended

●

N = Non-user replaceable

Spare part
number

634250-001 A 750 GB, 5400 rpm, 2.5 in hard drive (does not include cable or bracket)

669299-001 A 500-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket)

675794-001 A Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

676521-001 A 1-TB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket)

679921-001 A Case, top load

690020-001 A Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter

691739-001 A 2-GB memory module (PC3L, 12800, 1600-MHz)

691740-001 A 4-GB memory module (PC3L, 12800, 1600-MHz)

693374-001 A 8-GB memory module (PC3L, 12800, 1600-MHz)

709848-001 A Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

710412-001 A AC adapter, 65-W, non-PFC, 4.5 mm

733476-001 A Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

740715-001 A 4-cell, 41-Whr, 2.8-Ah Li-ion battery

741727-001 A 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s

CSR flag Description

Republic of China and India)

746641-001 A 3-cell, 31-Whr, 2.8-Ah Li-ion battery

749638-001 N Antennas for use in models without a touch screen (includes wireless antenna cables and transceivers)

749641-001 N Display enclosure for use in models without a touch screen

749644-001 N Display bezel

749646-001 N Display cable for use in models with out a touch screen (includes display panel cable and webcam/

microphone cable)

749647-001 N Power connector cable

749648-001 N Hard drive bracket

749649-001 N USB board (includes cable)

749650-001 N Power button board (includes cable)

749651-001 N TouchPad button board (includes bracket)

749652-001 N Rubber Kit (includes front and rear feet)

749653-001 N Speakers (includes left and right speakers and cable)

22 Chapter 3 Illustrated parts catalog

Spare part
number

749654-001 N Webcam/microphone module, HD

749655-001 N Hinges for use in models without a touch screen (left and right)

749656-001 N Plastics Kit (includes left and right covers)

749657-001 N Screw Kit

749658-001 B Keyboard for use in the United States

749658-031 B Keyboard for use in the United Kingdom

749658-041 B Keyboard for use in Germany

749658-051 B Keyboard for use in France

749658-061 B Keyboard for use in Italy

749658-071 B Keyboard for use in Spain

749658-131 B Keyboard for use in Portugal

749658-141 B Keyboard for use in Turkey

749658-151 B Keyboard for use in Greece

749658-161 B Keyboard for use in Latin America

749658-171 B Keyboard for use in Saudi Arabia

CSR flag Description

749658-211 B Keyboard for use in Hungary

749658-251 B Keyboard for use in Russia

749658-261 B Keyboard for use in Bulgaria

749658-A41 B Keyboard for use in Belgium

749658-B31 B Keyboard for use in the Netherlands

749658-BA1 B Keyboard for use in Slovenia

749658-BG1 B Keyboard for use in Switzerland

749658-DB1 B Keyboard for use in French Canada

749658-DH1 B Keyboard for use in Denmark, Finland, and Norway

749658-FL1 B Keyboard for use in the Czech Republic and Slovakia

749658-FP1 B Keyboard for use in northwest Africa

750635-001 N Raw display panel, non-touch screen

750636-001 A DVD+/-RW Double-Layer SuperMulti Drive

753076-001 A Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

753077-001 A Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

753894-001 N Fan

753895-001 N Heat sink assembly for use in models with UMA graphics (includes replacement thermal materials):

754213-001 N Base enclosure

754214-001 N Top cover (includes touchpad)

Sequential part number listing 23

Spare part
number

755530-001 A Power cord for use in North America (3-pin, black, 1.83-m)

755530-021 A Power cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.83-m)

755530-031 A Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

755530-081 A Power cord for use in Denmark (3-pin, black, 1.83-m)

755530-111 A Power cord for use in Switzerland (3-pin, black, 1.83-m)

755530-AR1 A Power cord for use in South Africa (3-pin, black, 1.83-m)

755530-BB1 A Power cord for use in Israel (3-pin, black, 1.83-m)

759981-001 N RTC battery

761530-001 N System board for use in models with an AMD E2-3800 processor, UMA graphics, without Windows 8.1

761530-501 N System board for use in models with an AMD E2-3800 processor, UMA graphics, and Windows 8.1

761530-601 N System board for use in models with an AMD E2-3800 processor, UMA graphics, and Windows 8.1

761531-001 N System board for use in models with an AMD E1-2100 processor, UMA graphics, without Windows 8.1

761531-501 N System board for use in models with an AMD E1-2100 processor, UMA graphics, and Windows 8.1

CSR flag Description

Standard

Professional

Standard

761531-601 N System board for use in models with an AMD E1-2100 processor, UMA graphics, and Windows 8.1

Professional

761532-001 N System board for use in models with an AMD A4-5000 processor, UMA graphics, without Windows 8.1

761532-501 N System board for use in models with an AMD A4-5000 processor, UMA graphics, and Windows 8.1

Standard

761532-601 N System board for use in models with an AMD A4-5000 processor, UMA graphics, and Windows 8.1

Professional

761533-001 N System board for use in models with an AMD A6-5200 processor, UMA graphics, without Windows 8.1

761533-501 N System board for use in models with an AMD A6-5200 processor, UMA graphics, and Windows 8.1

Standard

761533-601 N System board for use in models with an AMD A6-5200 processor, UMA graphics, and Windows 8.1

Professional

761534-001 N System board for use in models with an AMD A4-5000 processor, 1 GB of discrete graphics memory,

without Windows 8.1

761534-501 N System board for use in models with an AMD A4-5000 processor, 1 GB of discrete graphics memory, and

Windows 8.1 Standard

761534-601 N System board for use in models with an AMD A4-5000 processor, 1 GB of discrete graphics memory, and

Windows 8.1 Professional

762728-001 N Heat sink for use in models with discrete graphics

763021-001 N System board with AMD A6-5200 processor with UMA graphics in models without Windows 8.1 (touch

screen)

763021-501 N System board with AMD A6-5200 processor with UMA graphics in models with Windows 8.1 Standard

(touch screen)

24 Chapter 3 Illustrated parts catalog

Spare part
number

763021-601 N System board with AMD A6-5200 processor with UMA graphics in models with Windows 8.1 Professional

763999-001 N System board with AMD A8-6410 processor with UMA graphics for use in models without Windows 8.1

763999-501 N System board with AMD A8-6410 processor with UMA graphics for use in models with Windows 8.1

763999-601 N System board with AMD A8-6410 processor with UMA graphics for use in models with Windows 8.1

764000-001 N System board with AMD A8-6410 processor with UMA graphics for use in models without Windows 8.1

764000-501 N System board with AMD A8-6410 processor with UMA graphics for use in models with Windows 8.1

764000-601 N System board with AMD A8-6410 processor with UMA graphics for use in models with Windows 8.1

764001-001 N System board with AMD A4-6210 processor with UMA graphics for use in models without Windows 8.1

764001-501 N System board with AMD A4-6210 processor with UMA graphics for use in models with Windows 8.1

764001-601 N System board with AMD A4-6210 processor with UMA graphics in models with Windows 8.1 Professional

764002-001 N System board with AMD E2-6110 processor with UMA graphics for use in models without Windows 8.1

CSR flag Description

(touch screen)

Standard

Professional

(touch screen)

Standard (touch screen)

Professional (touch screen)

Standard

764002-501 N System board with AMD E2-6110 processor with UMA graphics for use in models with Windows 8.1

Standard

764002-601 N System board with AMD E2-6110 processor with UMA graphics for use in models with Windows 8.1

Professional

764003-001 N System board with AMD E1-6010 processor with UMA graphics for use in models without Windows 8.1

764003-501 N System board with AMD E1-6010 processor with UMA graphics for use in models with Windows 8.1

Standard

764003-601 N System board with AMD E1-6010 processor with UMA graphics for use in models with Windows 8.1

Professional

764004-001 N System board with AMD A4-6210 processor with 1 GB of discrete graphics memory for use in models

without Windows 8.1

764004-501 N System board with AMD A4-6210 processor with 1 GB of discrete graphics memory for use in models with

Windows 8.1 Standard

764004-601 N System board with AMD A4-6210 processor with 1 GB of discrete graphics memory for use in models with

Windows 8.1 Professional

774163-001 N Antennas for use in models with a touch screen

774164-001 N Display enclosure for use in models with a touch screen

774166-001 N Hinges for use in models with a touch screen (left and right)

774167-001 N Raw display panel, touch screen, includes bezel

Sequential part number listing 25

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Grounding guidelines 29

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not

supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 5 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

http://partsurfer.hp.com, select your country or region, and then

Labels on page 13 for details.

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a flat surface.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

Component replacement procedures 31

3. Remove the battery from the computer (3).

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive 750636-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

To remove the optical drive:

1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

3. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical

drive with the rear panel toward you.

4. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

Component replacement procedures 33

5. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard

Description Spare part number

Keyboard for use in the United States 749658-001

Keyboard for use in the United Kingdom 749658-031

Keyboard for use in Germany 749658-041

Keyboard for use in France 749658-051

Keyboard for use in Italy 749658-061

Keyboard for use in Spain 749658-071

Keyboard for use in Portugal 749658-131

Keyboard for use in Turkey 749658-141

Keyboard for use in Greece 749658-151

Keyboard for use in Latin America 749658-161

Keyboard for use in Saudi Arabia 749658-171

Keyboard for use in Hungary 749658-211

Keyboard for use in Russia 749658-251

Keyboard for use in Bulgaria 749658-261

Keyboard for use in Belgium 749658-A41

Keyboard for use in the Netherlands 749658-B31

Keyboard for use in Slovenia 749658-BA1

Keyboard for use in Switzerland 749658-BG1

Keyboard for use in French Canada 749658-DB1

Keyboard for use in Denmark, Finland, and Norway 749658-DH1

Keyboard for use in the Czech Republic and Slovakia 749658-FL1

Keyboard for use in northwest Africa 749658-FP1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

To remove the keyboard:

1. Position the computer upside down with the front toward you.

Component replacement procedures 35

2. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.

3. Position the computer upright with the front toward you.

4. Lift to rotate up the top of the keyboard (1), and then lift the keyboard (2) to disengage it from the

computer.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the

keyboard cable from the system board (3).

Reverse this procedure to install the keyboard.

Component replacement procedures 37

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

http://partsurfer.hp.com, select your country or region, and then

Labels on page 13 for details.

Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.

To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See
its entirety.

Description Spare part number

Raw display panel

Models without a touch screen 750635-001

Models with a touch screen, includes bezel 774167-001

Display bezel (non-touch models) 749644-001

Webcam/microphone module 749654-001

Before removing display subcomponents while the display assembly is still attached to the computer, follow
these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

Display assembly on page 66 for more information about removing the display assembly in

2. Disconnect all external devices connected to the computer.

Component replacement procedures 39

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

To remove the display bezel, webcam/microphone module, and raw display panel:

1. Position the computer upright with the front toward you, and then open it.

2. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display

bezel until the bezel disengages from the display enclosure.

3. Remove the display bezel (4).

4. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and

then remove the module enough to access the cable connection on the module (1).

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Disconnect the cable (2) from the module.

5. To remove the display panel:

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.

b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the

back of the panel (1).

Component replacement procedures 41

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover

NOTE: The top cover spare part kit includes the TouchPad.

Description Spare part number

Top cover (includes touchpad) 754214-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

Battery on page 31).

Keyboard on page 35).

To remove the top cover:

1. Position the computer upside down with the front toward you.

2. Remove the rear covers by prying off the two rubber feet (1), removing the two Phillips PM2.5×8.0

screws (2) that secure the rear covers to the computer, and then lifting the rear covers off the computer
(3).

3. Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4).

Component replacement procedures 43

4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer.

5. Position the computer upright with the front toward you.

6. Disconnect the power button board cable (1) and the touchpad button board cable (2).

7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer.

8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

9. Remove the top cover (2).

Reverse this procedure to install the top cover.

Component replacement procedures 45

Power button board

Description Spare part number

Power button board (includes cable) 749650-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

6. Remove the top cover (see

Battery on page 31).

Keyboard on page 35).

Top cover on page 43).

To remove the power button board:

1. Position the top cover upside down.

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.

3. Lift the board and cable up and remove from the top cover (2) while pulling cable through the hole in

top cover (3).

Reverse this procedure to install the power button board and cable.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket) 749651-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

6. Remove the top cover (see

Battery on page 31).

Keyboard on page 35).

Top cover on page 43).

To remove the TouchPad button board:

1. Position the top cover upside down with the front toward you.

2. Disconnect the touchpad board cable from the touchpad (1).

3. Remove the two Phillips PM2.0×3.5 screws (2) that secure the TouchPad button board to the top cover.

Component replacement procedures 47

4. Remove the TouchPad button board and cable.

Reverse this procedure to install the power button board and cable.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket.

Description Spare part number

1-GB, 5400-rpm, 2.5-in 676521-001

750 GB, 5400 rpm, 2.5 in 634250-001

500 GB, 5400 rpm, 2.5 in 669299-001

Hard drive bracket 749648-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

6. Remove the top cover (see

Battery on page 31).

Keyboard on page 35).

Top cover on page 43).

To remove the hard drive:

1. Remove the two Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer.

2. Slide the hard drive to disengage it from the connector (2).

3. Lift the hard drive from the computer (3).

Component replacement procedures 49

4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket

to the hard drive.

5. Remove the hard drive bracket from the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-001

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

6. Remove the top cover (see

Battery on page 31).

Keyboard on page 35).

Top cover on page 43).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN

antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 51

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

NOTE: The fan spare part kit includes replacement thermal materials.

Description Spare part number

Fan 753894-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the keyboard (see

6. Remove the top cover (see

Battery on page 31).

Keyboard on page 35).

Top cover on page 43).

To remove the fan:

1. Position the computer upright and open it.

2. Disconnect the fan cable (1) from the system board.

3. Remove the three Phillips PM2.5×5.0 screws (2) that secure the fan to the computer.

Component replacement procedures 53

4. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable 749647-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

Display (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

Display assembly on page 66)

To remove the power connector cable:

1. Position the computer upright.

2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the cable to the computer.

3. Disconnect the power connector cable (2) from the system board.

4. Release the power connector cable from the clips (3) built into the chassis.

5. Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

Component replacement procedures 55

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part

number

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Without the Windows operating system

xxxxxx-501: Windows 8.1 Standard

xxxxxx-601: Windows 8.1 Professional

For use in models with a touch screen:

●

AMD A8-6410 processor and UMA graphics memory 764000-xxx

●

AMD A6-5200 processor and UMA graphics memory 763021-xxx

For use in models without a touch screen:

●

AMD A8-6410 processor and UMA graphics memory 763999-xxx

●

AMD A4-6210 processor and UMA graphics memory 764001-xxx

●

AMD A4-6210 processor and 1 GB of discrete graphics memory 764004-xxx

●

AMD E2-6110 processor and UMA graphics memory 764002-xxx

●

AMD E1-6010 processor and UMA graphics memory 764003-xxx

●

AMD A6-5200 processor and UMA graphics memory 761533-xxx

●

AMD A4-5000 processor and 1 GB of discrete graphics memory 761534-xxx

●

AMD A4-5000 processor and UMA graphics memory 761532-xxx

●

AMD E2-3800 processor and UMA graphics memory 761530-xxx

●

AMD E1-2100 processor and UMA graphics memory 761531-xxx

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

Hard drive (see

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

Hard drive on page 49)

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Memory module (see

●

Heat sink assembly (see

Memory module on page 65)

Heat sink assembly on page 61)

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): Power connector cable

(2): Speaker cable

(3): Fan cable

(4): Display cable

2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer.

Component replacement procedures 57

3. Lift the right side of the system board (1), and then pull the board away from the computer enough to

disengage the connectors from the side of the base enclosure (2).

NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board.

4. Flip the system board upside down to gain access to the speaker connector (1).

5. Disconnect the USB board cable from the system board (2).

Reverse this procedure to install the system board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number

USB board (includes cable) 749649-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

System board (see

●

Hard drive (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

System board on page 56)

Hard drive on page 49)

To remove the USB board:

1. Position the computer upright.

2. Disconnect the USB board cable from the system board (1).

3. Remove the tape that secures it to the cable to the base enclosure (2).

4. Remove the Phillips PM2.5×5.0 screw (3) that secures the USB board to the base enclosure.

5. Remove the USB board (4).

Reverse this procedure to install the USB board.

Component replacement procedures 59

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

Description Spare part number

Speakers (includes left and right speakers and cable) 749653-001

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

Hard drive (see

●

System board (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

Hard drive on page 49)

System board on page 56)

To remove the speakers:

1. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer.

2. Lift the speakers from the base enclosure (2).

NOTE: Note the rubber gaskets (3) around each screw. When installing the speakers, make sure the

gaskets are installed correctly.

Reverse this procedure to install the speakers.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with UMA graphics 753895-001

Heat sink for use in models with discrete graphics 762728-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

System board (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

System board on page 56)

To remove the heat sink assembly:

1. Position the system board upside down.

2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board.

Component replacement procedures 61

3. Remove the heat sink assembly (2) from the system board.

Discrete graphics:

UMA graphics:

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).

●

UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to reassemble and install the heat sink assembly.

Component replacement procedures 63

RTC battery

Description Spare part number

RTC battery 759981-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

System board (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

System board on page 56)

To remove the RTC battery:

1. Position the system board upside down.

2. Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery

(2).

Reverse this procedure to install the RTC battery.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

8-GB (PC3L, 12800, 1600-MHz) 693374-001

4-GB (PC3L, 12800, 1600-MHz) 691740-001

2-GB (PC3L, 12800, 1600-MHz) 691739-001

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Keyboard (see

●

Top cover (see

●

WLAN module (see

●

System board (see

Battery on page 31), and then remove the following components:

Keyboard on page 35)

Top cover on page 43)

WLAN module on page 51)

System board on page 56)

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 65

Display assembly

This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.

If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See

panel) on page 39 for more information about removing the display subcomponents that do not require that

you remove the entire display assembly from the computer.

Description Spare part number

Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)

For use in models without a touch screen 750635-001

For use in models with a touch screen 774167-001

Antennas

For use in models without a touch screen (includes wireless antenna cables and transceivers) 749638-001

For use in models with a touch screen (includes wireless antenna cables and transceivers) 774163-001

Display bezel 749644-001

Display cable

For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 749646-001

Display subcomponents (bezel, webcam,

For use in touch screen models (includes display panel cable and webcam/microphone cable) 764888-001

Display enclosure, touch screen models

Touch screen models 774164-001

Non-touch screen models 749641-001

Hinges (left and right)

Non-touch screen models 749655-001

Touch screen models 774166-001

Webcam/microphone module 749654-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

●

Keyboard (see

●

Top cover (see

Keyboard on page 35)

Top cover on page 43)

To remove the display assembly:

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

1. Disengage the adhesive and disconnect the display panel cable (1) from the system board.

2. Remove the display panel cable from its routing path (2).

3. Release the wireless antenna cables from the clips (3) built into the base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to support the

display assembly can result in damage to the display assembly and other computer components.

4. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw

(2) (on the right hinge) that secures the display assembly to the computer.

5. Remove the display assembly (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

Component replacement procedures 67

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

b. Remove the display bezel (4).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Disconnect the cable (1) from the module.

c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure

with double-sided tape.)

3. To remove the display panel:

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the

back of the panel (1).

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

4. To remove the display hinges:

Component replacement procedures 69

a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to

the display panel.

b. Remove the display hinges (2).

5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the

clips built into the display enclosure.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(1), and then remove the cable from the display enclosure (2).

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 71

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit

Discarding Changes, and then press enter.

4. Select Yes.

Starting Setup Utility (BIOS) on page 73).

Starting Setup Utility (BIOS) 73

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 75.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage—Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later

versions

1. Go to

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

http://hp.com/go/techcenter/pcdiags.

http://www.hp.com.

– or –

Click Find Now to let HP automatically detect your product.

– or –

Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) 75

76 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

8 Using Setup Utility (BIOS) and System

Diagnostics in Windows 7

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select

Exit > Exit Discarding Changes, and then press enter.

Starting Setup Utility (BIOS) 77

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.

Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

78 Chapter 8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 79.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later

versions.

1. Go to

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

6. Click Download, and then select Run.

http://www.hp.com/go/techcenter/pcdiags.

http://www.hp.com.

– or –

Click Find Now to let HP automatically detect your product.

Using HP PC Hardware Diagnostics (UEFI) 79

80 Chapter 8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7

9 Computer Setup (BIOS) and Advanced

System Diagnostics in SUSE Linux

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press

enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard

to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.

– or –

Starting Computer Setup 81

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

– or –

●

To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow

the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

82 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc

key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide

support, go to

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. Click the option for software and driver downloads, type your computer model number in the product

box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.

http://welcome.hp.com/country/us/en/wwcontact_us.html.

4. Click your specific product from the models listed.

5. Click the appropriate operating system.

6. Go to the BIOS section and download the BIOS software package.

7. Follow the installation instructions as provided with the downloaded BIOS software package.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press F2.

The BIOS searches two places for the diagnostic tools, in the following order:

a. Connected USB drive

Using HP PC Hardware Diagnostics (UEFI) 83

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 84.

b. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later

versions.

1. Go to

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

6. Click Download, and then select Run.

http://www.hp.com/go/techcenter/pcdiags.

http://www.hp.com.

– or –

Click Find Now to let HP automatically detect your product.

84 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

10 Specifications

Computer specifications

Metric U.S.

Dimensions (touch models)

Depth 25.9 cm 10.2 in

Width 37.8 cm 14.88 in

Height 2.53 cm 1.00 in

Weight

3 cell battery

4 cell battery

Input power

Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

2190 g

2230 g

19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W

4.83 lb

4.92 lb

Computer specifications 85

39.6-cm (15.6-in) display specifications

Metric U.S.

Active diagonal size 39.6-cm 15.6-in

Resolution 1600x900 (HD+)

Active area 309.399x173.952

PPI 112

Surface treatment Anti-glare

Contrast ratio 300:1 (typical)

Response time 8 ms

Brightness 200 nits (typical)

Viewing angle SVA

Backlight LED

Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max)

Lifetime (1/2 luminance) 12,000 hours

Color coordinate (white) (0.313, 0.329)

Color tolerance (White) +/- 0.02

Color tolerance (W, R, G, B) +/- 0.03

Color gamut 45% typical

86 Chapter 10 Specifications

Hard drive specifications

1-TB* 750-GB* 500-GB* 320-GB*

Dimensions

Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm 7.0 mm or 9.5 mm

Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm

Width 69.9 mm 69.9 mm 70.1 mm 69.9 mm

Weight 115.0 g 115.0 g 92.0 g 98.8 g

Interface type SATA SATA SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec

Security ATA security ATA security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 1.5 ms 3 ms 3 ms

Average (read/write) 10 ms 11 ms 13 ms 13 ms

Maximum 12 ms 14 ms 24 ms 24 ms

Logical blocks 1,938,921,461 1,465,149,168 1,048,576,000 625,142,448

Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specifications 87

DVD±RW SuperMulti DL Drive specifications

Applicable disc Read:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD­ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo­CD, Video CD), Multisession CD (Photo-CD, CD­EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD­R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Center hole diameter 1.5 cm (0.59 in)

Disc diameter

Standard disc 12 cm (4.72 in)

Mini disc 8 cm (3.15 in)

Disc thickness 1.2 mm (0.047 in)

Track pitch 0.74 μm

Access time CD DVD

Random < 175 ms < 230 ms

Full stroke < 285 ms < 335 ms

Audio output level Line-out, 0.7 Vrms

Cache buffer 2 MB

Data transfer rate

Write:

CD-R and CD-RW

DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

Startup time < 15 seconds

Stop time < 6 seconds

88 Chapter 10 Specifications

11 Backing up, restoring, and recovering in

Windows 8.1

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the

HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

Creating HP Recovery media on page 89.

See

2. Use the Windows tools to create system restore points and create backups of personal information. For

more information and steps, see Help and Support. From the Start screen, type help, and then select

Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.

Creating recovery media and backups 89

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

http://www.hp.com/support, select your country or region, and

If you ever need to recover the system, see

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.

For more information, see

●

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see

on page 91. If you have not already created recovery media, see Creating HP Recovery media
on page 89.

Recovering using HP Recovery Manager on page 91.

Recovering using HP Recovery Manager on page 91.

Recovering using HP Recovery Manager

90 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

●

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see

Recovery Manager on page 91.

●

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.

Recovering using HP

For more information, see

Removing the HP Recovery partition (select models only) on page 92.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see

Using HP Recovery media, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware­related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.

Creating HP Recovery media on page 89.

●

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see

●

To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see

●

If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you wish to retain.

Creating HP Recovery media on page 89.

Creating HP Recovery media on page 89.

http://www.hp.com/support, select your country or region, and

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

Restore and recovery 91

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media that you created, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 92.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB flash drive you want to boot from.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh

option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Creating HP Recovery media on page 89.

92 Chapter 11 Backing up, restoring, and recovering in Windows 8.1