HP 255 G2 Maintenance And Service Manual

HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett­Packard Company under license. Intel, Celeron,
Core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: November 2013

Document Part Number: 754407-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

Intel HM76 Express Chipset models ...................................................................................................................... 1

Intel Bay Trail chipset models ............................................................................................................................... 4

AMD models ........................................................................................................................................................... 7

2 External component identification ............................................................................................................... 11

Right side ............................................................................................................................................................. 11

Left side ............................................................................................................................................................... 12

Front ..................................................................................................................................................................... 13

Display ................................................................................................................................................................. 14

Top ....................................................................................................................................................................... 15

TouchPad ........................................................................................................................................... 15

Lights ................................................................................................................................................. 16

Button ................................................................................................................................................ 17

Keys ................................................................................................................................................... 18

Bottom ................................................................................................................................................................. 19

Labels ................................................................................................................................................................... 20

3 Illustrated parts catalog .............................................................................................................................. 23

Computer major components ............................................................................................................................. 23

Display assembly subcomponents ..................................................................................................................... 31

Mass storage devices .......................................................................................................................................... 32

Plastics Kit ........................................................................................................................................................... 33

Rubber Kit ............................................................................................................................................................ 33

Miscellaneous parts ............................................................................................................................................. 34

Sequential part number listing ........................................................................................................................... 35

4 Removal and replacement procedures ........................................................................................................... 45

Preliminary replacement requirements .............................................................................................................. 45

Tools required ................................................................................................................................... 45

Service considerations ...................................................................................................................... 45

Plastic parts .................................................................................................................... 45

Cables and connectors .................................................................................................... 45

Drive handling ................................................................................................................. 46

Grounding guidelines ........................................................................................................................ 46

Electrostatic discharge damage ..................................................................................... 46

v

Packaging and transporting guidelines ....................................................... 47

Component replacement procedures ................................................................................................................. 49

Battery ............................................................................................................................................... 49

Display subcomponents (bezel, webcam, panel) ............................................................................. 50

Service door ....................................................................................................................................... 55

Optical drive ...................................................................................................................................... 56

WLAN module .................................................................................................................................... 58

Memory module ................................................................................................................................ 60

Top cover/keyboard .......................................................................................................................... 61

Power button board .......................................................................................................................... 68

TouchPad button board .................................................................................................................... 68

Display assembly .............................................................................................................................. 70

USB board .......................................................................................................................................... 78

Hard drive .......................................................................................................................................... 79

Optical drive connector ..................................................................................................................... 82

System board .................................................................................................................................... 83

Fan/heat sink assembly .................................................................................................................... 88

Processor ........................................................................................................................................... 95

Power connector cable ...................................................................................................................... 97

Card reader board ............................................................................................................................. 99

Speakers .......................................................................................................................................... 101

RTC battery ...................................................................................................................................... 102

Hard drive connector ....................................................................................................................... 104

Weight ............................................................................................................................................. 106

5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ............................................. 107

Starting Setup Utility (BIOS) .............................................................................................................................. 107

Updating the BIOS .............................................................................................................................................. 107

Determining the BIOS version ......................................................................................................... 107

Downloading a BIOS update ........................................................................................................... 108

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 109

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 109

6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ................................................................... 111

Starting Setup Utility (BIOS) .............................................................................................................................. 111

Updating the BIOS .............................................................................................................................................. 111

Determining the BIOS version ......................................................................................................... 111

Downloading a BIOS update ........................................................................................................... 112

Using System Diagnostics ................................................................................................................................. 113

vi

7 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................ 115

Starting Computer Setup .................................................................................................................................. 115

Using Computer Setup ....................................................................................................................................... 115

Navigating and selecting in Computer Setup ................................................................................. 115

Restoring factory settings in Computer Setup ............................................................................... 116

Updating the BIOS .............................................................................................................................................. 116

Determining the BIOS version ......................................................................................................... 116

Downloading a BIOS update ........................................................................................................... 117

Using Advanced System Diagnostics ................................................................................................................ 117

8 Specifications ........................................................................................................................................... 119

Computer specifications .................................................................................................................................... 119

39.6-cm (15.6-in) display specifications .......................................................................................................... 120

Hard drive specifications ................................................................................................................................... 121

DVD±RW SuperMulti DL Drive specifications .................................................................................................... 122

9 Backing up, restoring, and recovering in Windows 8 ..................................................................................... 123

Creating recovery media and backups .............................................................................................................. 123

Creating HP Recovery media ........................................................................................................... 123

Restore and recovery ........................................................................................................................................ 124

Recovering using HP Recovery Manager ........................................................................................ 125

What you need to know ................................................................................................ 125

Using the HP Recovery partition (select models only) ................................................ 125

Using HP Recovery media to recover ........................................................................... 126

Changing the computer boot order .............................................................................. 126

Removing the HP Recovery partition ............................................................................................. 126

10 Backing up, restoring, and recovering in Windows 7 ................................................................................... 127

Creating backups ............................................................................................................................................... 127

Creating recovery media to recover the original system ............................................................... 127

What you need to know ................................................................................................ 127

Creating the recovery media ...................................................................... 128

Creating system restore points ...................................................................................................... 128

What you need to know ................................................................................................ 128

Creating a system restore point ................................................................................... 128

Backing up system and personal information ............................................................................... 128

Tips for a successful backup ........................................................................................ 129

What you need to know ................................................................................................ 129

Creating a backup using Windows Backup and Restore .............................................. 129

Restore and recovery ........................................................................................................................................ 130

vii

Restoring to a previous system restore point ................................................................................ 130

Restoring specific files .................................................................................................................... 130

Restoring specific files using Windows Backup and Restore ...................................... 130

Recovering the original system using HP Recovery Manager ........................................................ 130

What you need to know ................................................................................................ 130

Recovering using HP Recovery partition (select models only) .................................... 131

Recovering using the recovery media .......................................................................... 131

Changing the computer boot order ........................................................... 131

11 Backup and Recovery in SUSE Linux ........................................................................................................... 133

Backing up your information ............................................................................................................................. 133

Performing a system recovery .......................................................................................................................... 133

12 Statement of Volatility ............................................................................................................................ 135

Non-volatile memory usage ............................................................................................................................. 136

Questions and answers ..................................................................................................................................... 138

13 Power cord set requirements .................................................................................................................... 141

Requirements for all countries ......................................................................................................................... 141

Requirements for specific countries and regions ............................................................................................. 142

14 Recycling ................................................................................................................................................ 145

Battery ............................................................................................................................................................... 145

Display ............................................................................................................................................................... 145

Index ........................................................................................................................................................... 151

viii

1 Product description

Intel HM76 Express Chipset models

Category Description Non-touch ;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

Product name HP 15 Notebook PC √√√√

HP 15 TouchSmart Notebook PC √√√√

Compaq 15 Notebook PC √√√√

Compaq 15 TouchSmart Notebook PC √√√√

HP 250 G2 Notebook PC √√√√

Processors Intel i5-3230M processor (2.6-GHz, 3-MB cache, 35 W) √√√√

Intel i3-3110M processor (2.4-GHz, 3-MB cache, 35 W) √√√√

Intel Pentium 2020M processor (2.4-GHz, 2-MB cache, 35 W) √√√√

Intel Celeron 1000M processor (1.8-GHz, 2-MB cache, 35 W) √√√√

Chipset Intel HM76 Express √√√√

Graphics Switchable discrete graphics:

Nvidia 820M N15V-GM 1 GB VRAM (128Mx16 DDR3 1GHz x 4

PCs)

GPU power management enabled at launch

Support DX11

Support dynamic switching

Support HD Decode and HDMI

√ √

UMA graphics:

Intel HD Graphics √ √

Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode

(LED), SVA BrightView (1366×768) display; typical brightness:
200 nits

√√√√

Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light-

emitting diode (LED), SVA AntiGlare (1366×768) display; typical
brightness: 200 nits

Supports 16:9 ultra wide aspect ratio

√√

Supports LVDS √√√√

Memory 2 customer-accessible/upgradable memory module slots

Supports dual-channel memory

DDR3L-1600-MHz

√√√√

Intel HM76 Express Chipset models 1

Category Description Non-touch ;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

Supports up to 16 GB of system RAM in the following

configurations:

●

16384-MB total system memory (8192×2; not supported
on a 32-bit operating system)

●

12288-MB total system memory (8192×1 + 4096×1; not
supported on a 32-bit operating system)

●

8192-MB total system memory (8192×1 or 4096×2)

●

6144-MB total system memory (4096×1 + 2048×1; not
supported on a 32-bit operating system)

●

4096-MB total system memory (4096×1 or 2048×2)

●

2048-MB total system memory (2048×1)

√√√√

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and

7.0-mm (.28-in) thicknesses

Customer-accessible

Serial ATA

√√√√

Supports the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

√√√√

Optical drive Fixed

Serial ATA

9.5-mm tray load

√√√√

DVD+/-RW Double-Layer SuperMulti √√√√

Supports zero power optical drive √√√√

Supports no optical drive option √√

Audio/video Single digital microphone √√√√

HD audio √√√√

Dual speakers √√√√

HP TrueVision HD webcam (fixed, no tilt with activity LED,

1280×720 by 30 frames per second)

√√√√

Ethernet Integrated 10/100 network interface card (NIC)

Integrated 10/100/1000 NIC (HP 250 models)

√√√√

Wireless Integrated wireless local area network (WLAN) options by way

of wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices (For Win8.1; except
Intel Pentium and Celeron)

√√√√

Support for the following WLAN formats: √√√√

2 Chapter 1 Product description

Category Description Non-touch ;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo
Adapter

●

QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

External
media card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

√√√√

Ports AC Smart Pin adapter plug √√√√

Headphone/microphone in combo jack √√√√

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√√√

RJ-45 (Ethernet, includes link and activity lights) √√√√

USB 3.0 (1 port) √√√√

USB 2.0 (2 ports) √√√√

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @

75 Hz, hot plug and unplug and auto-detection for correct
output to wide-aspect vs. standard aspect video

Hot Plug/unplug and auto detect for correct output to wide­aspect vs. standard aspect video

√√√√

Keyboard/
pointing
devices

Full-size "island style" keyboard with numeric keypad √√√√

TouchPad with multi-touch gestures, 2-finger scrolling, and

pinch-zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor(reserve for SMBus)

√√√√

Power
requirements

For computer systems with discrete graphics:

90-W Smart AC adapter; for use in all countries except China and

India)

√ √

90-W EM Smart AC adapter; for use in China and India only) √ √

For computer systems with UMA graphics:

65-W Smart AC adapter; for use in all countries except China and

India)

√ √

65-W EM Smart AC adapter; for use in China and India only) √ √

1 meter power cord √√√√

4-cell, 41-Whr Li-ion battery √√√√

3-cell, 31-Whr Li-ion battery √√√√

Intel HM76 Express Chipset models 3

Category Description Non-touch ;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

Security Kensington Security Lock

Support Intel Anti-Theft

Support Intel IPT

OTP support

√√√√

Operating
system

Preinstalled:

●

Windows 8.1

●

Windows 8.1 downgrade to Windows 7 Professional (HP
250 models)

√√√√

●

Ubuntu √√

●

FreeDOS 2.0 √√

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Memory modules (2)

●

Optical drive

●

WLAN module

√√√√

Intel Bay Trail chipset models

Category Description Non-touch; UMA Touch; UMA

Product name HP 15 Notebook PC √√

HP 15 TouchSmart Notebook PC √√

Compaq 15 Notebook PC √√

Compaq 15 TouchSmart Notebook PC √√

HP 250 G2 Notebook PC √√

Processors Intel Pentium N3520 processor (2.4-GHz, 2-MB cache, 7.5 W) √√

Intel Pentium N3510 processor (2.0-GHz, 2-MB cache, 7.5 W) √√

Intel Celeron N2820 processor (2.13-GHz, 1-MB cache, 7.5 W) √√

Intel Celeron N2815 processor (2.13-GHz, 1-MB cache, 7.5 W) √√

Intel Celeron N2810 processor (2.0-GHz, 1-MB cache, 7.5 W) √√

Chipset Bay Trail √√

Graphics UMA graphics:

Intel HD graphics

√√

Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA

BrightView (1366×768) display; typical brightness: 200 nits

√√

4 Chapter 1 Product description

Category Description Non-touch; UMA Touch; UMA

Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light-emitting

diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200
nits

Supports 16:9 ultra wide aspect ratio

√

Supports LVDS √√

Memory 2 customer-accessible/upgradable memory module slots

Supports dual-channel memory

DDR3L-1600-MHz

√√

Supports up to 16 GB of system RAM in the following configurations:

●

16384-MB total system memory (8192×2; not supported on a 32­bit operating system)

●

12288-MB total system memory (8192×1 + 4096×1; not
supported on a 32-bit operating system)

●

8192-MB total system memory (4096×2)

●

6144-MB total system memory (4096×1 + 2048×1; not supported
on a 32-bit operating system)

●

4096-MB total system memory (4096×1 or 2048×2)

●

2048-MB total system memory (2048×1)

√√

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.

28-in) thicknesses

Customer-accessible

Serial ATA

√√

Supports the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

√√

Optical drive Fixed

Serial ATA

9.5-mm tray load

√√

DVD+/-RW Double-Layer SuperMulti √√

Supports zero power optical drive √√

Supports no optical drive option √

Audio/video Single digital microphone √√

HD audio √√

Dual speakers √√

HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by

30 frames per second)

√√

Ethernet Integrated 10/100 network interface card (NIC) √√

Intel Bay Trail chipset models 5

Category Description Non-touch; UMA Touch; UMA

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices (For Win8.1; except Intel
Pentium and Celeron)

√√

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

√√

External media
card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

√√

Ports AC Smart Pin adapter plug √√

Headphone/microphone in combo jack √√

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√

RJ-45 (Ethernet, includes link and activity lights) √√

USB 3.0 (1 port) √√

USB 2.0 (2 ports) √√

VGA (Dsub 15 pin) supporting 2560×1600 external resolution @ 60 Hz,

hot plug and unplug and auto-detection for correct output to wide­aspect vs. standard aspect video

Hot Plug/unplug and auto detect for correct output to wide-aspect vs.
standard aspect video

√√

Keyboard/
pointing devices

Full-size "island style" keyboard with numeric keypad √√

TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-

zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor(reserve for SMBus)

√√

Power
requirements

45-W Smart AC adapter √√

1 meter power cord √√

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

√√

Security Kensington Security Lock

Support Intel Anti-Theft

Support Intel IPT

√√

6 Chapter 1 Product description

Category Description Non-touch; UMA Touch; UMA

OTP support

Operating
system

Preinstalled:

●

Windows 8.1

√√

●

Ubuntu √

●

FreeDOS √

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Memory modules (2)

●

Optical drive

●

WLAN module

√√

AMD models

Category Description Non-touch;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

Product name HP 15 Notebook PC √√√√

HP 15 TouchSmart Notebook PC √√√√

Compaq 15 Notebook PC √√√√

Compaq 15 TouchSmart Notebook PC √√√√

HP 255 G2 Notebook PC √√√√

Processors AMD A6-5200 (2.0 GHz, 2 MB cache, 25W √ √

AMD A4-5000 (1.5 GHz, 2 MB cache, 15W) √√√√

AMD E2-3800 (1.3 GHz, 1 MB cache, 15W) √ √

AMD E1-2100 (1.0 GHz, 1 MB cache, 9W) √√√√

HP Quad-Core, (1.55 GHz, 13W) √√√√

Intel Quad-Core, (1.55 GHz, 13W) √√√√

Intel Celeron HP Dual-Core, (1.05 GHz, 8W √√√√

Dual-Core, (1.05 GHz, 8W) √√√√

Chipset Integrated SOC FCH √√√√

Graphics Switchable discrete graphics:

AMD Sun LE (18W) Radeon™ HD 8570M with up to 1024 MB of

dedicated video memory (128Mx16 DDR3 1GHz x 4 PCs)

Support HD Decode, DX11, and HDMI

Support HD Decode, DX11.1, and HDMI

Support PX 7.0

√ √

AMD models 7

Category Description Non-touch;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

UMA graphics:

AMD Radeon™ HD 8400 Graphics (A6-5200) √ √

AMD Radeon HD 8330 Graphics (A4-5000) √ √

AMD Radeon HD 8280 Graphics (E2-3800) √ √

AMD Radeon HD 8210 Graphics (E1-2100) √ √

Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode

(LED), SVA BrightView (1366×768) display; typical brightness:
200 nits

√√√√

Touchscreen, 39.6-cm (15.6-in), high-definition (HD), light-

emitting diode (LED), SVA AntiGlare (1366×768) display; typical
brightness: 200 nits

Supports 16:9 ultra wide aspect ratio

√√

Supports LVDS √√√√

Memory 1 customer-accessible/upgradable memory module slots

Supports dual-channel memory

DDR3L-1600-MHz

√√√√

Supports up to 8 GB of system RAM in the following

configurations:

●

8192-MB total system memory (8192)

●

4096-MB total system memory (4096×1)

●

2048-MB total system memory (2048×1)

√√√√

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and

7.0-mm (.28-in) thicknesses

Customer-accessible

Serial ATA

√√√√

Supports the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

√√√√

Optical drive Fixed

Serial ATA

9.5-mm tray load

√√√√

DVD+/-RW Double-Layer SuperMulti √√√√

Supports zero power optical drive √√√√

Supports no optical drive option √√

Audio/video Single digital microphone √√√√

8 Chapter 1 Product description

Category Description Non-touch;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

HD audio √√√√

Dual speakers √√√√

HP TrueVision HD webcam (fixed, no tilt with activity LED,

1280×720 by 30 frames per second)

√√√√

Ethernet Integrated 10/100 network interface card (NIC)

Integrated 10/100/1000 NIC (HP 255 models)

√√√√

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices (For Win8.1; except
Intel Pentium and Celeron)

√√√√

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo
Adapter

●

QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

√√√√

External
media card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

√√√√

Ports AC Smart Pin adapter plug √√√√

Headphone/microphone in combo jack √√√√

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√√√

RJ-45 (Ethernet, includes link and activity lights) √√√√

USB 3.0 (1 port) √√√√

USB 2.0 (2 ports) √√√√

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @

75 Hz, hot plug and unplug and auto-detection for correct output
to wide-aspect vs. standard aspect video

Hot Plug/unplug and auto detect for correct output to wide­aspect vs. standard aspect video

√√√√

Keyboard/
pointing
devices

Full-size "island style" keyboard with numeric keypad √√√√

TouchPad with multi-touch gestures, 2-finger scrolling, and

pinch-zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor(reserve for SMBus)

√√√√

AMD models 9

Category Description Non-touch;

UMA

Non-touch;

discrete

Touch;

UMA

Touch;

discrete

Power
requirements

65-W Smart AC adapter; for use in all countries except China and
India)

√ √

65-W EM Smart AC adapter; for use in China and India only) √√√√

45-W Smart AC adapter; for use in all countries except China and

India)

√ √

1 meter power cord √√√√

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

√√√√

Security Kensington Security Lock

Support Intel Anti-Theft

Support Intel IPT

OTP support

√√√√

Operating
system

Preinstalled:

●

Windows 8.1

√√√√

●

Ubuntu √√

●

FreeDOS 2.0 √√

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Memory modules (2)

●

Optical drive

●

WLAN module

√√√√

10 Chapter 1 Product description

2 External component identification

Right side

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory.
Rapid Start Technology allows your computer to
resume quickly from inactivity.

(2)

Hard drive light Blinking white: The hard drive is being accessed.

(3)

USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(4)

Optical drive (select models only) Depending on your computer model, reads an optical

disc or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the

Help and Support web page. Follow the web page
instructions to select your computer model. Select

Support & Drivers, and then select Product
Information.

(5) Optical drive eject button (select models

only)

Releases the disc tray.

Right side 11

Left side

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2)

Power connector Connects an AC adapter.

(3)

AC adapter light

●

On: The AC adapter is connected and the battery is
charged.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The computer is using battery power.

(4) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(5)

External monitor port Connects an external VGA monitor or projector.

(6)

RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(7)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio
component, or a high-speed HDMI device.

(8)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(9)

Audio-out (headphone)/Audio-in (microphone)
jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide in
Windows 8, from the Start screen, type support, and then
select the HP Support Assistant app.

12 Chapter 2 External component identification

Component Description

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

Front

Component Description

Memory card reader Reads optional memory cards that store, manage,

share, or access information.

To insert a card:

Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

Front 13

Display

NOTE: Refer to the image that most closely matches your computer.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs)

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam in Windows 8, from the Start screen, type
camera, and then select Camera from the list of applications.

To use the webcam in Windows 7, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

(5) Internal microphone Records sound.

(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the
HP Support Assistant app.

14 Chapter 2 External component identification

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 15

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(3)

Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

16 Chapter 2 External component identification

Button

Component Description

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start Technology

feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.

To learn more about your power settings, see your power
options. In Windows 8, from the Start screen, type power,
select Power and sleep settings, and then select Power and
sleep from the list of applications.

In Windows 7, select Start > Control Panel > System and
Security > Power Options.

Top 17

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the spacebaror the esc key.

(3)

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

(4) Action keys Execute frequently used system functions.

(5) num lk key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

NOTE: The keypad function that is active when the computer

is turned off is reinstated when the computer is turned back on.

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

numeric keypad. To alternate between this numeric function
and the navigational function (indicated by the directional
arrows on the keys), press the num lk key.

18 Chapter 2 External component identification

Bottom

Component Description

(1)

Battery lock and unlock latch Locks and unlocks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(4)

Battery release latch Releases the battery.

(5) Speaker openings (2) Produce sound.

(6)

Service door Provides access to the wireless LAN (WLAN) module slot,

the memory module slots, and the optical drive bay (select
models only).

Bottom 19

Component Description

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support. In Windows 78, from the Start screen,
type help, and then select Help and Support.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel in the Netherlands with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your

computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service
door.

●

Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration

that most closely matches the service label on your computer.

20 Chapter 2 External component identification

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

Labels 21

Component

(4) Model number (select models only)

(5) Revision number

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

22 Chapter 2 External component identification