AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7 or Windows
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 927213-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 9
Special keys ....................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Hard drive .......................................................................................................................................... 43
Fan ..................................................................................................................................................... 46
USB board .......................................................................................................................................... 55
System board .................................................................................................................................... 56
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 72
8 Backing up, restoring, and recovering ........................................................................................................... 73
Creating recovery media and backups ................................................................................................................ 73
Creating HP Recovery media (select products only) ......................................................................... 73
Using Windows tools ........................................................................................................................................... 74
Restore and recovery ........................................................................................................................................... 75
Recovering using HP Recovery Manager ........................................................................................... 75
What you need to know before you get started ............................................................. 75
Using the HP Recovery partition (select products only) ................................................. 76
Using HP Recovery media to recover .............................................................................. 76
Changing the computer boot order ................................................................................ 77
Removing the HP Recovery partition (select products only) ......................................... 78
vi
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 79
Hard drive specications ..................................................................................................................................... 83
Questions and answers ....................................................................................................................................... 89
Using HP Sure Start (select models only) ............................................................................................................ 90
12 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ............................................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 92
Index ............................................................................................................................................................. 97
vii
viii
1Product description
CategoryDescriptioni5 7200i3 6006UN3060
Product nameHP 240 G6 Notebook PC√√√
Processor7th generation Intel® Core™ i5-7200 processor (2.5 GHz, turbo up to 3.1 GHz,
(7)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right5
Left
ComponentDescription
(1)Power connectorConnects an AC adapter.
(2)Battery lightWhen AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(3)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4)External monitor portConnects an external VGA monitor or projector.
(5)RJ-45 (network) jack/status lightsConnects a network cable.
●
White (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7)USB 3.x SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(8)Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
6Chapter 2 Components
ComponentDescription
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
1.Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left7
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)Camera lightOn: The camera is in use.
(3)Camera Records video and captures photographs. Some models allow you to
(4)Internal microphoneRecords sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
video conference and chat online using streaming video.
To use the camera:
▲ Type camera in the taskbar search box, and then select
Camera.
8Chapter 2 Components
Keyboard area
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate
items on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Keyboard area9
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
10Chapter 2 Components
Button
ComponentDescription
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.
To learn more about your power settings, see your power options.
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon and then select Power
Options.
Keyboard area11
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 13.
12Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲
IconDescription
To use an action key, press and hold the key.
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area13
Bottom
ComponentDescription
(1)Battery lockLocks the battery in the battery bay.
(2)Battery bayHolds the battery.
(3)Battery release latchReleases the battery.
(4)Speakers (2)Produce sound.
(5)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
14Chapter 2 Components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)Model name (select products only)
(2)Product number
(3)Serial number
(4)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels15
16Chapter 2 Components
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components17
ItemComponentSpare part
number
(1)Display assembly
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 20.
(2)Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 70.
(3)TouchPad button board925365-001
(4)Speakers (includes left and right speakers and cable)925376-001
(5)Power connector cable814142-013
(6)USB board
For use in models with Intel Pentium or Celeron processors925363-001
For use in models with Intel Core processors925364-001
(7)Power button board925366-001
(8)Hard drive bracket925354-001
(9)Hard drive, 2.5 inch (does not include bracket, connector board, or cable)