Hp 240 G5, 246 G5 User Manual

HP Notebook PC (Intel)
HP 240 G5 Notebook PC
HP 246 G5 Notebook PC

Maintenance and Service Guide

© Copyright 2016, 2017 HP Development
Company, L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7 or Windows
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at

https://support.microsoft.com/lifecycle

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Third Edition: October 2017

Second Edition: August 2016

First Edition: April 2016

Document Part Number: 855441-003

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

HP Notebook PC models, Intel 5th and 6th generation processors ..................................................................... 1

HP Notebook PC models, Intel 7th generation processors ................................................................................... 6

HP Notebook 240/246 G5 PC models .................................................................................................................. 10

2 External component identication ................................................................................................................ 15

Display ................................................................................................................................................................. 15

Right side ............................................................................................................................................................. 16

Left side ............................................................................................................................................................... 17

Top ........................................................................................................................................................................ 18

TouchPad ........................................................................................................................................... 18

Lights ................................................................................................................................................. 19

Button ................................................................................................................................................ 20

Keys ................................................................................................................................................... 21

Bottom ................................................................................................................................................................. 22

Service tag ........................................................................................................................................................... 23

3 Illustrated parts catalog .............................................................................................................................. 25

Computer major components .............................................................................................................................. 25

Mass storage devices ........................................................................................................................................... 29

Miscellaneous parts ............................................................................................................................................. 30

Display assembly subcomponents ...................................................................................................................... 31

4 Removal and replacement procedures preliminary requirements .................................................................... 33

Tools required ...................................................................................................................................................... 33

Service considerations ......................................................................................................................................... 33

Plastic parts ....................................................................................................................................... 33

Cables and connectors ...................................................................................................................... 33

Drive handling ................................................................................................................................... 34

Grounding guidelines ........................................................................................................................................... 34

Electrostatic discharge damage ........................................................................................................ 34

Packaging and transporting guidelines .......................................................................... 35

Workstation guidelines ................................................................................ 35

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37

Component replacement procedures .................................................................................................................. 37

v

Battery ............................................................................................................................................... 38

Optical drive ....................................................................................................................................... 39

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41

Component replacement procedures .................................................................................................................. 41

Bottom cover ..................................................................................................................................... 42

Hard drive .......................................................................................................................................... 44

Solid-state drive/eMMC drive (HP Notebook PC models only) ......................................................... 46

Solid-state drive board (HP Notebook PC models only) ................................................................... 47

eMMC module .................................................................................................................................... 48

WLAN module .................................................................................................................................... 50

Memory module ................................................................................................................................ 52

RTC battery ........................................................................................................................................ 54

USB board .......................................................................................................................................... 55

Speakers ............................................................................................................................................ 56

Power button board .......................................................................................................................... 57

Heat sink assembly ........................................................................................................................... 58

Fan ..................................................................................................................................................... 61

System board .................................................................................................................................... 63

TouchPad button board ..................................................................................................................... 68

Display assembly ............................................................................................................................... 69

Power connector cable ...................................................................................................................... 77

Top cover/keyboard ........................................................................................................................... 78

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 79

Starting Setup Utility (BIOS) ................................................................................................................................ 79

Updating Setup Utility (BIOS) .............................................................................................................................. 79

Determining the BIOS version ........................................................................................................... 79

Downloading a BIOS update .............................................................................................................. 80

8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 81

Creating recovery media and backups ................................................................................................................ 81

Creating HP Recovery media (select products only) ......................................................................... 81

Using Windows tools ........................................................................................................................................... 82

Restore and recovery ........................................................................................................................................... 83

Recovering using HP Recovery Manager ........................................................................................... 83

What you need to know before you get started ............................................................. 83

Using the HP Recovery partition (select products only) ................................................. 84

Using HP Recovery media to recover .............................................................................. 84

Changing the computer boot order ................................................................................ 85

vi

Removing the HP Recovery partition (select products only) ......................................... 85

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 87

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87

10 Specications ............................................................................................................................................ 89

Computer specications ...................................................................................................................................... 89

35.6-cm (14.0-in) display specications ............................................................................................................. 90

Hard drive specications ..................................................................................................................................... 91

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 92

11 Statement of memory volatility .................................................................................................................. 93

Nonvolatile memory usage ................................................................................................................................. 97

Questions and answers ....................................................................................................................................... 99

Using HP Sure Start (select models only) .......................................................................................................... 100

12 Power cord set requirements .................................................................................................................... 101

Requirements for all countries .......................................................................................................................... 101

Requirements for specic countries and regions ............................................................................................. 102

13 Recycling ................................................................................................................................................ 105

Index ........................................................................................................................................................... 107

vii

viii

1 Product description

HP Notebook PC models, Intel 5th and 6th generation processors

Category Description DIS 6th

Gen
Core
(R7)

Product
name

Processor 6th generation Intel® Core™ processors

Intel Core i5-6200U (2.3-GHz, turbo up to 2.8

Intel Core i3-6100U (2.3-GHz, 2133-MHz/3-

Intel Core i3-6006U (2.0-GHz, 2133-MHz/3-

5th generation Intel processors

Intel Pentium® N3710 (1.6-GHz, turbo up to

HP Notebook PC

Model numbers: 14-am0XX, 14-aq0XX, 14­ar0XX, 14t-am000

Intel Core i7-6500U (2.5-GHz, turbo up to 3.1
GHz, 2133-MHz/4-MB L3 cache, dual, 15W)

GHz, 2133-MHz/3-MB L3 cache, dual, 15W)

MB L3 cache, dual, 15W)

MB L3 cache, dual, 15W)

Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)

2.56 GHz, 1600-MHz/2-MB L3 cache, quad,
6W)

√ √ √ √ √ √ √

√

√ √

√ √

√ √

√ √

√

DIS
6th

Gen
Core
(R5)

UMA

6th
Gen

Core

DIS 5th

Gen

Core

UMA

5th Gen

Core

UMA

Pent/Ce

l

UMA
Pent/Cel,
on-board

mem

Intel Celeron® N3060 (1.6-GHz, turbo up to

2.48 GHz, 1600-MHz/2-MB L3 cache, dual,
6W)

Chipset Intel Skylake U 1-chip series √ √ √

Intel Broadwell-U 1-chip BGA √ √

Intel Braswell √ √

Graphics Internal graphics

Intel HD Graphics 5500 (Intel Broadwell U
series)

Intel HD Graphics 520 (Intel Skylake U series) √

Intel HD Graphics 405 (Intel Braswell

Pentium series)

Switchable discrete graphics √

√ √

√ √

√ √

HP Notebook PC models, Intel 5th and 6th generation processors 1

Category Description DIS 6th

Gen
Core
(R7)

AMD Radeon™ R7 M440 R16M-M1-70 with
4096 MB or 2048 GB of dedicated video
memory

DIS
6th

Gen
Core
(R5)

UMA

6th
Gen

Core

DIS 5th

Gen

Core

UMA

5th Gen

Core

UMA

Pent/Ce

l

UMA
Pent/Cel,
on-board

mem

AMD Radeon R5 M430 R16M-M1-30 with

4096 MB or 2048 MB of dedicated video
memory

Support HD Decode, DX12, and HDMI √ √ √ √ √ √ √

Panel 35.6-cm (14.0-in), high-denition (HD),

white light-emitting diode (WLED),
BrightView (1366×768) display, slim-at 3.0
mm, SVA, eDP; typical brightness: 220 nits:

35.6-cm (14.0-in), full high-denition (FHD),
white light-emitting diode (WLED),
BrightView (1920×1080) display, slim-at

3.0 mm, UWVA, eDP; typical brightness: 220
nits:

Memory Two non-customer-accessible/upgradable

memory module slots (Intel Core processors)

DDR4-2133 dual channel support

Supports up to 8 GB of system RAM in the
following congurations:

●

8192-MB total system memory
(8192×1) or (4096×2)

●

6144-MB total system memory
(4096×1) + (2048×1)

●

4096-MB total system memory
(4096×1) or (2048×2)

●

2048-MB total system memory
(2048×1)

√

√ √ √ √ √ √ √

√ √ √

Two non-customer-accessible/upgradable

memory module slots

DDR3L-1600 dual channel support

Supports up to 8 GB of system RAM in the
following congurations:

●

8192-MB total system memory
(8192×1) or (4096×2)

●

6144-MB total system memory
(4096×1) + (2048×1)

●

4096-MB total system memory
(4096×1) or (2048×2)

●

2048-MB total system memory
(2048×1)

One non-customer-accessible/upgradable

memory module slot

2 Chapter 1 Product description

√ √

√

Category Description DIS 6th

Gen
Core
(R7)

DDR3L-1600 single channel support

Supports up to 8 GB of system RAM in the
following congurations:

●

8192-MB total system memory
(8192×1)

●

4096-MB total system memory
(4096×1)

●

2048-MB total system memory
(2048×1)

DIS
6th
Gen

Core
(R5)

UMA

6th
Gen

Core

DIS 5th

Gen

Core

UMA

5th Gen

Core

UMA

Pent/Ce

l

UMA
Pent/Cel,
on-board

mem

On-board system memory

DDR3L-1600 single channel support

Supports up to 2 GB max on-board system
memory

Hard
drives

SSHD congurations

M.2 SATA-3 SSD

eMMC congurations

Supports 6.35-cm (2.5-in) SATA hard drives
in 9.5-mm (.37-in) and 7.0-mm (.28­in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

1-TB, 5400-rpm, 9.5-mm SSHD w/8 GB NAND

500-GB, 5400-rpm, 7.0-mm SSHD w/8 GB
NAND

256 GB

128 GB

64 GB

√

√ √ √ √ √ √ √

√ √

√ √ √ √ √ √ √

32 GB √ √

Optical
drive

Webcam/
mic

Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

HP TrueVision HD: HD camera - activity LED,
USB 2.0, BSI sensor, 1280 x 720 by 30
frames per second

√ √ √ √ √ √ √

√ √ √ √ √ √ √

HP Notebook PC models, Intel 5th and 6th generation processors 3

Category Description DIS 6th

Gen
Core
(R7)

HP Webcam– 640 x 480 by 24 frames per
second

Single digital microphone

HP Noise Cancellation enabled

Audio DTS Studio Sound √ √ √ √ √ √ √

Dual speakers √ √ √ √

DIS
6th
Gen

Core
(R5)

UMA

6th
Gen

Core

DIS 5th

Gen

Core

UMA

5th Gen

Core

UMA

Pent/Ce

l

UMA
Pent/Cel,
on-board

mem

Ethernet Integrated 10/100 network interface

card (NIC)

Wireless
Network

Intel Widi support √ √ √ √

External
media card

Internal
Card

Integrated wireless options with single
antenna (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Broadcom BCM43142 802.11 b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter

●

Realtek RTL8188EE-VJ 802.11b/g/n
1x1 Wi-Fi Adapter

●

Realtek RTL8723BE-VB 802.11b/g/n
1x1 Wi-Fi + BT4.0 Combo Adapter (HP
Notebook PC models only)

Compatible with Miracast-certied devices

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

Ports HDMI version 1.4b supporting 1920 ×1080

@ 60Hz

Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video

RJ-45 (Ethernet)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line out and microphone/line in
combo jack

Keyboard/
pointing
devices

Full-size textured "island style" keyboard
with numeric keypad

4 Chapter 1 Product description

√ √ √ √ √ √ √

√ √ √ √ √ √ √

Category Description DIS 6th

Gen
Core
(R7)

TouchPad with multi-touch gestures enabled

Taps enabled by default

Support Modern Trackpad Gestures

DIS
6th
Gen

Core
(R5)

UMA

6th
Gen

Core

DIS 5th

Gen

Core

UMA

5th Gen

Core

UMA

Pent/Ce

l

UMA
Pent/Cel,
on-board

mem

Power AC adapters

65-W

65-W EM

45-W √ √ √ √

1 meter power cord √ √ √ √ √ √ √

Batteries

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery √ √ √ √

Security TPM 2.0

Kensington Security Lock

Operating
system

Windows 10 Home Value Notebook √

Windows 10 Home EM/SL

Windows 10 Home Value Notebook EM/SL √ √

Preinstalled

Windows 10 Home ML

Windows 10 Home High End ML

Windows 10 Home High End ML

√ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

Windows 10 Home Value Notebook EM/SL 64

NB India

CPPP Windows 10 Home China/SL 64

CPPP Windows 10 Home High End China
Language Edition

FreeDOS 2.0 √ √ √ √ √ √ √

Service End-user replaceable parts

AC adapter

Battery

Optical drive

√ √

√ √ √ √ √ √

√ √ √ √ √ √ √

HP Notebook PC models, Intel 5th and 6th generation processors 5

HP Notebook PC models, Intel 7th generation processors

Category Description DIS

Product
name

Processor 7th generation Intel® Core™ processors

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB

Intel Pentium® N4200 (1.1-GHz, turbo up to 2.5

Intel Celeron® N3350 (1.1-GHz, turbo up to 2.4

Graphics Internal graphics

Intel HD Graphics 505 √

HP Notebook PC

Model numbers: 14-am1XX, 14-aq1XX, 14­ar1XX, 14t-am100

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5
GHz, 2133-MHz/4-MB L3 cache, dual, 15W)

GHz, 2133-MHz/3-MB L3 cache, dual, 15W)

L3 cache, dual, 15W)

GHz, 1866-MHz/2-MB L3 cache, quad, 6W)

GHz, 1866-MHz/2-MB L3 cache, dual, 6W)

Intel HD Graphics 620

Core

M1-70

√ √ √ √ √ √

√ √

√ √

√ √

√

√ √ √

√

DIS

Core

M1-30

UMA
Core

UMA

Pent/Ce

l

UMA Pent/

Cel, on-

board mem

+eMMC

UMA Pent/

Cel, on-

board mem

+HDD

Intel HD Graphics 500 √ √ √

Switchable discrete graphics

AMD Radeon™ R7 M440 R16M-M1-70 with
4096 MB or 2048 GB of dedicated video
memory

AMD Radeon R5 M430 R16M-M1-30 with 4096

MB or 2048 MB of dedicated video memory

Support HD Decode, DX12, and HDMI √ √ √ √ √ √

Panel 35.6-cm (14.0-in), high-denition (HD), white

light-emitting diode (WLED), BrightView
(1366×768) display, slim-at 3.0 mm, SVA,
eDP; typical brightness: 220 nits

35.6-cm (14.0-in), high-denition (HD), white
light-emitting diode (WLED), BrightView
(1920×1080) display, slim-at 3.0 mm, UWVA,
eDP; typical brightness: 220 nits

Memory Two non-customer-accessible/upgradable

memory module slots (Intel Core processors)

DDR4-2133 dual channel support (DDR4-2400
bridge to DDR4-2133)

Supports up to 16 GB of system RAM in the
following congurations:

●

16384-MB total system memory (8192×2)

√

√ √

√ √ √ √ √ √

√ √ √

6 Chapter 1 Product description

Category Description DIS

Core

M1-70

●

8192-MB total system memory (8192×1)
or (4096×2)

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1)
or (2048×2)

DIS

Core

M1-30

UMA
Core

UMA

Pent/Ce

l

UMA Pent/

Cel, on-

board mem

+eMMC

UMA Pent/

Cel, on-

board mem

+HDD

Two non-customer-accessible/upgradable

memory module slots

One non-customer-accessible/upgradable
memory module slot

DDR3L-1600 dual channel support

Supports up to 8 GB of system RAM in the
following congurations:

●

8192-MB total system memory (8192×1)
or (4096×2)

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1)
or (2048×2)

●

2048-MB total system memory (2048×1)

On-board system memory

DDR3L-1600 single channel support

Supports up to 2 GB max on-board system
memory

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in

9.5-mm (.37-in) and 7.0-mm (.28-

in) thicknesses

Single hard drive congurations:

1-TB, 5400-rpm, 9.5-mm

500-GB, 5400-rpm, 9.5-mm or 7.2-mm

√

√ √

√ √ √ √ √ √

SSHD congurations

1-TB, 5400-rpm, 9.5-mm SSHD w/8 GB NAND

500-GB, 5400-rpm, 7.0-mm SSHD w/8 GB NAND

M.2 SATA-3 SSD

256 GB

128 GB

eMMC congurations

64 GB

32 GB √ √

√ √

√ √ √ √ √

√

HP Notebook PC models, Intel 7th generation processors 7

Category Description DIS

Core

M1-70

DIS

Core

M1-30

UMA
Core

UMA

Pent/Ce

l

UMA Pent/

Cel, on-

board mem

+eMMC

UMA Pent/

Cel, on-

board mem

+HDD

Optical
drive

Webcam/micHP TrueVision HD: HD camera - activity LED,

Audio DTS Studio Sound √ √ √ √ √ √

Dual speakers √ √ √

Ethernet Integrated 10/100 network interface card (NIC) √ √ √ √ √ √

Wireless
Network

Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

USB 2.0, BSI sensor, 720p by 30 frames per
second

HP Webcam– 640 x 480 by 24 frames per
second

Single digital microphone

HP Noise Cancellation enabled

Integrated wireless options with single
antenna (M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 3168 802.11
ac 1x1 WiFi + BT 4.2 Combo Adapter

●

Realtek RTL8188EE-VJ 802.11b/g/n 1x1
Wi-Fi Adapter

●

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
Adapter

●

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi
+ BT4.0 Combo Adapter (HP Notebook PC
models only)

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter (HP
Notebook PC models only)

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

External
media card

Internal
Card

Ports HDMI version 1.4b supporting 1920 ×1200

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √

@ 60Hz

Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video

8 Chapter 1 Product description

√ √ √ √ √ √

√ √ √ √ √ √

Category Description DIS

Core

M1-70

RJ-45 (Ethernet)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line out and microphone/line in
combo jack

DIS

Core

M1-30

UMA
Core

UMA

Pent/Ce

l

UMA Pent/

Cel, on-

board mem

+eMMC

UMA Pent/

Cel, on-

board mem

+HDD

Keyboard/
pointing
devices

Power AC adapters

65-W EM √ √ √ √ √ √

45-W √ √ √ √

1 meter power cord √ √ √ √ √ √

Batteries

3-cell, 31-Whr Li-ion battery √ √ √ √

Security TPM 2.0

Operating
system

Full-size textured "island style" keyboard
without numeric keypad

TouchPad with multi-touch gestures enabled

Taps enabled by default

Support Modern Trackpad Gestures

65-W

4-cell, 41-Whr Li-ion battery

Kensington Security Lock

Preinstalled

For Developed Market (ML):

Windows 10 Home ML

Windows 10 Home Plus ML

√ √ √ √ √ √

√ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √

Windows 10 Home Entry Notebook

Windows 10 Home Entry Notebook with
OneDrive

For Emerging Market (EM/SL):

Windows 10 Home EM/SL

Windows 10 Home Plus ML

Windows 10 Home Value Notebook EM/SL

Windows 10 Home Entry Notebook with
OneDrive EM/SL

CPPP Windows 10 Home China/SL 64

Windows 10 Home EM/SL 64 SEAP

√ √

√ √ √ √

√ √

√ √ √ √

HP Notebook PC models, Intel 7th generation processors 9

Category Description DIS

Core

M1-70

Windows 10 Home Value Notebook EM/SL 64
SEAP NB

FreeDOS 2.0 √ √ √ √ √ √

DIS

Core

M1-30

UMA
Core

UMA

Pent/Ce

l

UMA Pent/

Cel, on-

board mem

+eMMC

UMA Pent/

Cel, on-

board mem

+HDD

Service End-user replaceable parts

AC adapter

Battery

Optical drive

HP Notebook 240/246 G5 PC models

Category Description Kaby

Product
name

Processor 7th generation Intel® Core™ processors (Kaby

Intel Celeron® processor (Apollo Lake)

HP 240 G5 Notebook PC

HP 246 G5 Notebook PC

Lake)

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz,
2133-MHz/3-MB L3 cache, dual, 15W)

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz,
1866-MHz/2-MB L3 cache, dual, 6W)

√ √ √ √ √ √

SkylakeBroadwellApollo

Lake

√ √ √ √ √ √

√

√

Lake

Celeron

Braswell

Celeron

Bay Trail

Pentium

6th generation Intel processors (Skylake)

Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz,
1600-MHz/3-MB L3 cache, dual, 15W)

Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache,
1600-MHz, dual, 15W)

Intel Core i3-6006U (2.0-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

Intel Celeron N3955U (2.0-GHz, 2133-MHz/2-MB
L3 cache, dual, 6W)

Intel Celeron N3855U (1.6-GHz, 2133-MHz/2-MB
L3 cache, dual, 6W)

5th generation Intel processors (Broadwell)

Intel Core i3-5005U (2.0-GHz, 1600-MHz/3-MB L3
cache, dual, 15W)

Intel Pentium 3825U (1.9-GHz, 1600-MHz/2-MB
L3 cache, dual, 15W)

10 Chapter 1 Product description

√

√

Category Description Kaby

Lake

SkylakeBroadwellApollo

Lake

Celeron

Braswell

Celeron

Bay Trail

Pentium

Intel Celeron processor (Braswell)

Intel Celeron N3060 (1.6-GHz, turbo up to 2.48
GHz, 1600-MHz/2-MB L3 cache, dual, 6W)

Intel Pentium processor (Bay Trail)

Intel Pentium A1020 (2.41-GHz, turbo up to 2.66
GHz, 1333-MHz/2-MB L3 cache, dual, 6W)

Graphics Internal graphics

Intel HD Graphics 620 (Intel Kaby Lake U series)

Intel HD Graphics 5500 (Intel Broadwell U) √

Intel HD Graphics 520 (Intel Skylake U)

Intel HD Graphics 510 (Intel Skylake U)

Intel HD Graphics 400 (Intel Apollo Lake Celeron) √

Intel HD Graphics 400 (Intel Braswell Celeron) √

Intel HD Graphics (Intel Bay Trail) √

Support HD Decode, DX11, and HDMI √ √ √ √ √ √

Panel 35.6-cm (14.0-in), high-denition (HD), white

light-emitting diode (WLED), anti glare
(1366×768) display, SVA slim-at 3.0 mm, eDP;
typical brightness: 220 nits

√

√

√

√

√ √ √ √ √ √

Memory Two non-customer-accessible/upgradable

memory module slots (Intel Core processors)

DDR4-2133 dual channel support

Supports up to 16 GB of system RAM in the
following congurations:

●

16384-MB total system memory (8192×2)

●

8192-MB total system memory (8192×1) or
(4096×2)

●

6144-MB total system memory (4096+2048)

●

4096-MB total system memory (4096×1) or
(2048×2)

Two non-customer-accessible/upgradable

memory module slots

DDR3L-1600 dual channel support

Supports up to 16 GB of system RAM in the
following congurations:

●

16384-MB total system memory (8192×2)

●

8192-MB total system memory (8192×1) or
(4096×2)

●

6144-MB total system memory (4096×1)
+ (2048×1)

√ √

√ √

HP Notebook 240/246 G5 PC models 11

Category Description Kaby

Lake

●

4096-MB total system memory (4096×1) or
(2048×2)

●

2048-MB total system memory (2048×1)

SkylakeBroadwellApollo

Lake

Celeron

Braswell

Celeron

Bay Trail

Pentium

One non-customer-accessible/upgradable

memory module slot

DDR3L-1600 single channel support

Supports up to 8 GB of system RAM in the
following congurations:

●

8192-MB total system memory (8192×1)

●

4096-MB total system memory (4096×1)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-

mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

500-GB, 7200-rpm or 5400-rpm, 9.5-mm or

7.0-mm

Optical
drive

Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

√ √

√ √ √ √ √ √

√ √ √ √ √ √

Webcam/micHP TrueVision HD: HD camera - activity LED, USB

2.0, BSI sensor, 1280 x 720 by 30 frames per
second

HP Webcam– 640 x 480 by 24 frames per second

HP Noise Cancellation enabled

Audio DTS Studio Sound

Dual speakers

Ethernet Integrated 10/100/1000 network interface

card (NIC)

Integrated 10/100 network interface card (NIC) √

Wireless
Network

Integrated wireless options with single antenna
(M.2/PCIe):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 3165 802.11 ac
1x1 WiFi + BT 4.2 Combo Adapter

12 Chapter 1 Product description

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √

Category Description Kaby

Lake

SkylakeBroadwellApollo

Lake

Celeron

Braswell

Celeron

Bay Trail

Pentium

Intel Widi support √ √ √

Compatible with Miracast-certied devices √ √ √ √ √

External
media card

Internal
Card

Ports VGA (Dsub 15 pin) supporting 1920 × 1200

●

Intel Dual Band Wireless-AC 3168 802.11 ac
1x1 WiFi + BT 4.2 Combo Adapter

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi
+ BT4.0 Combo Adapter

●

Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi­Fi Adapter

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi­Fi + BT4.0 Combo Adapter (HP Notebook PC
models only)

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

One M.2 slot for WLAN √ √ √ √ √ √

external resolution @ 60Hz; hot plug/unplug and
auto detect for correct output to wide-aspect vs.
standard aspect video

HDMI version 1.4b supporting 1920 ×1080 @ 60Hz

RJ-45 (Ethernet)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line out and microphone/line in
combo jack

√ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √

HDMI version 1.4a supporting 1920 ×1080 @ 60Hz √

Keyboard/
pointing
devices

Power AC adapters

1 meter power cord √ √ √ √ √ √

Batteries

Full-size textured "island style" keyboard with
numeric keypad

TouchPad with multi-touch gestures enabled

Taps enabled by default

Support Modern Trackpad Gestures

65-W EM

45-W

4-cell, 41-Whr Li-ion battery

√ √ √ √ √ √

√ √ √

√ √ √ √ √ √

HP Notebook 240/246 G5 PC models 13

Category Description Kaby

Lake

3-cell, 31-Whr Li-ion battery √ √ √ √ √

Security TPM 2.0 √ √ √ √ √

Kensington Security Lock √ √ √ √ √ √

dTPM 2.0 √

SkylakeBroadwellApollo

Lake

Celeron

Braswell

Celeron

Bay Trail

Pentium

Operating
system

Windows 10 Professional Shape the Future MSNA

Windows 10 Professional Shape the Future MSNA

Windows 10 Pro Downgrade to Windows 7 Pro √ √ √

Windows 10 Home EM/SL √ √ √

Windows 10 Home MSNA (EM) √

FreeDOS 2.0 √ √ √ √ √

Service End-user replaceable parts

Preinstalled

Windows 10

Windows 10 Professional

(Standard)

(EM)

AC adapter

Battery

Optical drive

√ √ √ √ √

√ √ √

√ √

√ √ √

14 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Webcam light On: The webcam is in use.

(2) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲ Type camera in the taskbar search box, and then select

Camera.

(3) Internal microphone Records sound.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 15

Right side

Component Description

(1) Power light

(2) Drive light (select products only)

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(4) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and

(5) Optical drive eject button (select products only) Releases the optical drive disc tray.

(6) Security cable slot Attaches an optional security cable to the computer.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

external drive, printer, scanner or USB hub.

writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

16 Chapter 2 External component identication

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

(3) Vent Enables airow to cool internal components.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

(6) HDMI port Connects an optional video or audio device, such as a high-

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(9) Audio-out (headphone)/Audio-in (microphone)

combo jack

external drive, printer, scanner or USB hub.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

Left side 17

Top

TouchPad

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and

Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

18 Chapter 2 External component identication

on the screen.

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 19

Button

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲ Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power
Options.

20 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

Top 21

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(5) Speakers (2) Produce sound.

22 Chapter 2 External component identication

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.

Item Description Function

(1) Product name This is the product name axed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.

(4) Warranty period This number describes the duration of the warranty period

for the computer.

(5) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the computer.

Service tag 23

24 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 25

Item Component Spare part

number

(1) Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen)

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 31.

(2) Top cover/keyboard (includes touchpad)

NOTE: For a list of country codes, see Top cover/keyboard on page 78.

For use only in HP Notebook PC models:

For use in all models:

(3) Touchpad button board (includes cable) 813517-001

(4) Speakers (left and right; includes tape) 858083-001

(5) Power button board (includes cable) 813516-001

(6) Power connector cable 813505-001

(7) System board (includes replacement thermal materials):

●

Turbo silver 858078-xx1

●

White silver 858079-xx1

●

Red 858080-xx1

●

Blue 858082-xx1

●

Black 858077-xx1

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

HP Notebook PC models with discrete graphics memory

HP Notebook PC models with UMA graphics memory

●

Intel Core i7-7500U processor and 4 GB of discrete graphics memory (R7M1-70) 902590-xx1

●

Intel Core i7-7500U processor and 2 GB of discrete graphics memory (R7M1-70) 902589-xx1

●

Intel Core i7-6500U processor and 4 GB of discrete graphics memory (R7M1-70) 858033-xx1

●

Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R7M1-70) 858032-xx1

●

Intel Core i5-7200U processor and 4 GB of discrete graphics memory (R5M1-30) 902592-xx1

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory (R5M1-30) 902591-xx1

●

Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R5M1-30) 858031-xx1

●

Intel Core i5-6200U processor and 2 GB of discrete graphics memory (R5M1-30) 858030-xx1

●

Intel Core i3-7100U processor and 2 GB of discrete graphics memory (R5M1-30) 902593-xx1

●

Intel Core i3-6100U processor and 2 GB of discrete graphics memory (R5M1-30) 858028-xx1

●

Intel Core i3-6006U processor and 4 GB of discrete graphics memory (R5M1-30) 909174-xx1

●

Intel Core i3-6006U processor and 2 GB of discrete graphics memory (R5M1-30) 909173-xx1

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30) 858027-xx1

26 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

HP 240 G5 models with UMA graphics memory:

●

Intel Core i7-7500U processor 902597-xx1

●

Intel Core i5-7200U processor 902596-xx1

●

Intel Core i5-6200U processor 858037-xx1

●

Intel Core i3-7100U processor 902595-xx1

●

Intel Core i3-6100U processor 858036-xx1

●

Intel Core i3-6006U processor 909172-xx1

●

Intel Core i3-5005U processor 858034-xx1

●

Intel Pentium N4200 processor 902598-xx1

●

Intel Pentium N3710 processor 858041-xx1

●

Intel Celeron N3350 processor 902599-xx1

●

Intel Celeron N3350 processor and 64 GB eMMC drive 913280-xx1

●

Intel Celeron N3060 processor and 32 GB eMMC drive 902602-xx1

●

Intel Celeron N3060 processor 858040-xx1

●

Intel Celeron N3060 processor and 2 GB of system RAM 858039-xx1

●

Intel Celeron N3060 processor, 2 GB system RAM, and 32 GB eMMC drive 858038-xx1

(8) RTC battery 718440-001

(9) Memory module

PC3L, 12800, 1600-MHz

●

Intel Core i5-7200U processor 907165-xx1

●

Intel Core i5-6200U processor 860457-xx1

●

Intel Core i3-7100U processor 907166-xx1

●

Intel Core i3-6100U processor 860458-xx1

●

Intel Core i3-6006U processor 911731-xx1

●

Intel Core i3-5005U processor 860459-xx1

●

Intel Pentium 3825U processor 911732-xx1

●

Intel Celeron N3855U processor 907167-xx1

●

Intel Celeron N3060 processor 860460-xx1

For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors:

●

8-GB (HP Notebook PC models only) 693374-005

●

4 GB (HP Notebook PC models only) 691740-005

●

2 GB 691739-005

PC4, 17000, 2133-MHz

Computer major components 27

Item Component Spare part

number

For use in models with 6th generation Intel Core processors:

(10) USB board (includes cable)

For use in models with fans 813515-001

For use in fanless models 942267-001

Heat sink assembly (includes replacement thermal materials):

(11) For use in models with UMA graphics memory and Intel Pentium or Celeron processors 858026-001

For use in models with UMA graphics memory and 6th generation Intel Core processors 830008-001

For use in models with UMA graphics memory and 5th generation Intel Core processors 858025-001

(12) For use in models with discrete graphics memory and 6th generation Intel Core processors 830009-001

Heat sink for use in models with discrete graphics memory and 7th generation Intel Core processors 910092-001

For use in models with discrete graphics memory and 5th generation Intel Core processors 858024-001

(13) Fan

(14) WLAN module

●

8-GB 820570-005

●

4 GB 820569-005

●

2 GB (HP Notebook PC models only) 851379-005

IMPORTANT: Models both with and without fans are available. If there is not a fan already installed, DO

NOT add a fan to the computer. DO NOT install a fan into a fanless model.

813506-001

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (HP Notebook PC models only) 792610-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005

Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (HP Notebook PC models

only)

(15) Hard drive connector 815139-001

(16) Hard drive bracket 859126-001

(17) Hard drive (SATA; does not include bracket or cable):

NOTE: The hard drive cable is available using spare part number 815139-001.

2-TB, 5400-rpm, 2.5-inch 912487-855

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-inch 778192-005

500-GB, 5400-rpm, 7-mm 778186-005

500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005

(18) Solid-state drive, M.2, 128 GB

256 GB 865902-004

863934-855

28 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

128 GB 827560-023

(19) Solid-state drive board (includes cable)(HP Notebook PC models only) 822347-001

(20) Solid-state drive support kit (HP Notebook PC models only) 863118-001

eMMC drive, includes eMMC board, bracket, cable, foam, and screws (not illustrated)

64 GB 903803-001

32 GB 861964-001

(21) Battery

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

(22) Base enclosure

For use in HP Notebook PC models:

For use in HP 240/246 G5 Notebook PC models:

Rubber Kit (includes rear left and right feet; not illustrated)

For use in HP Notebook PC models 862192-001

For use in HP 240/246 G5 Notebook PC models 813522-001

(23) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 863675-001

●

Models with an optical drive 858071-001

●

Models without an optical drive 858072-001

●

Models with an optical drive 860455-001

●

Models without an optical drive 860471-001

Mass storage devices

Component Spare part number

Solid-state drive, M.2

256 GB 865902-004

128 GB 827560-023

eMMC drive, includes eMMC board, bracket, cable, foam, and screws

64 GB 903803-001

32 GB 861964-001

Hard drive, SATA; does not include bracket or cable):

2-TB, 5400-rpm, 2.5-inch 912487-855

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-in 778192-005

Mass storage devices 29

Component Spare part number

500-GB, 5400-rpm, 7-mm 778186-005

500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005

Hard drive bracket 859126-001

Hard drive connector 815139-001

Miscellaneous parts

Component Spare part number

HP Smart AC adapter (4.5 mm, non-PFC)

65-W EM 714635-850

65-W (HP Notebook PC models only) 710412-001

45-W 741553-850

Power cord (3-pin, black, 1.00-m):

For use in Argentina 401300-007

For use in Australia 213356-008

For use in Brazil 438722-004

For use in the People’s Republic of China 286497-008

For use in Denmark 213353-008

For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009

For use in India 404827-003

For use in Israel 398063-003

For use in Italy 213352-008

For use in Japan 349756-002

For use in North America 213349-009

For use in South Africa 361240-002

For use in South Korea 267836-008

For use in Taiwan 393313-003

For use in Thailand 285096-006

For use in the United Kingdom and Singapore 213351-008

Rubber Kit (includes front and rear feet)

For use in HP Notebook PC models 862192-001

For use in HP 240/246 G5 Notebook PC models 813522-001

Screw Kit 813523-001

HP Chroma Sleeve (black/red; 14.1-inch) 853426-001

30 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel (includes insulator screws) 858073-001

(2) Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws)

FHD 860573-001

HD 860574-001

Hinges (left and right; includes insulator screws)

(3a) Left and right hinges 858076-001

(3b) Top hinge 858702-001

(4) Display cable (includes display panel cable and webcam/microphone cable)

For use with FHD displays 858074-001

For use with HD displays 858075-001

(5) Webcam/microphone module (includes insulator screws)

For use in HP Notebook PC models:

●

VGA 860575-001

Display assembly subcomponents 31

Item Component Spare part number

For use in HP 240/246 G5 Notebook PC models:

(6) Antenna

Single antenna 813485-001

Dual antennas 859127-001

(7) Display enclosure (includes insulator screws):

For use in HP Notebook PC models:

For use in HP 240/246 G5 Notebook PC models 860456-001

●

HD 860576-001

●

VGA 858819-001

●

HD 858820-001

●

Black models 858065-001

●

Red models 858068-001

●

White silver models 858067-001

●

Turbo silver models 858066-001

●

Blue models 858070-001

32 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 33

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

34 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 35

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

36 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Service tag on page 23 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Component replacement procedures 37

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to

release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery (3) from the computer.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

NOTE: Optical drive spare part kits include bracket and bezel.

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) 863675-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

To remove the optical drive:

1. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures 39

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Service tag on page 23 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 60 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 41

Bottom cover

Description Spare part number

Bottom cover for use in HP Notebook PC models with an optical drive 858071-001

Bottom cover for use in HP Notebook PC models without an optical drive 858072-001

Bottom cover for use in HP 240/246 G5 Notebook PC models with an optical drive 860455-001

Bottom cover for use in HP 240/246 G5 Notebook PC models without an optical drive 860471-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

To remove the bottom cover:

1. Position the computer upside down with the front toward you.

2. Remove the two rubber feet from rear of the bottom of the computer (1)

3. Remove the 11 Phillips PM2.5×6.0 screws (2) from the bottom of the computer.

4. Remove the 2 Phillips PM2.0×2.0 screws (3) from the optical drive bay.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Start prying near the optical drive bay and work around to the back and side to separate the bottom

cover from the computer (1).

6. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

Component replacement procedures 43

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or cable.

Description Spare part number

Hard drive

2-TB, 5400-rpm, 2.5-inch 912487-855

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-in 778192-005

500-GB, 5400-rpm, 7-mm 778186-005

500-GB, hybrid 8 GB SSD, 5400-rpm, 7-mm 732000-005

Hard drive bracket 859126-001

Hard drive connector 815139-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

computer on, and then shut it down through the operating system.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the hard drive:

1. Disconnect the hard drive cable from the system board (1).

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Lift the hard drive assembly from the computer (2).

3. To disassemble the hard drive, pull the connector away from the drive to remove it (1).

4. Flex the sides of the bracket (2), and then remove it from the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 45

Solid-state drive/eMMC drive (HP Notebook PC models only)

Description Spare part number

Solid-state drive, 256-GB solid-state drive, M.2 865902-004

Solid-state drive, 128-GB solid-state drive, M.2 827560-023

eMMC drive, 64 GB, includes eMMC board, bracket, cable, foam, and screws 903803-001

eMMC drive, 32 GB, includes eMMC board, bracket, cable, foam, and screws 861964-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Remove the battery (see Battery on page 38).

4. Remove the optical drive (see Optical drive on page 39).

5. Remove the bottom cover (see Bottom cover on page 42).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive board (HP Notebook PC models only)

Description Spare part number

Solid-state drive board (includes cable) 822347-001

Before removing the solid-state drive board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Remove the battery (see Battery on page 38).

4. Remove the optical drive (see Optical drive on page 39).

5. Remove the bottom cover (see Bottom cover on page 42).

6. Remove the solid-state drive (see Solid-state drive/eMMC drive (HP Notebook PC models only)

on page 46).

To remove the solid-state drive board:

1. Disconnect the cable from the system board (1).

2. Remove the two Phillips PM2.0×3.0 screws (2) that secures the solid-state drive board to the computer.

3. Lift the board out of the computer (3).

Reverse this procedure to install the solid-state drive board and cable.

Component replacement procedures 47

eMMC module

Description Spare part number

eMMC drive, M.2, 64 GB (includes eMMC board, bracket, cable, foam, and screws) 903803-001

eMMC drive, M.2, 32 GB (includes eMMC board, bracket, cable, foam, and screws) 861964-001

Before removing the eMMC module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the eMMC module:

1. Disconnect the cable from the system board (1).

2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the module to the computer

3. Lift the module from the system board (3).

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. If you need to remove the eMMC bracket, slide the bracket toward the edge of the computer to

disengage it from the clips (1).

5. Lift the bracket from the computer (2).

Reverse this procedure to install the eMMC module.

To install the eMMC bracket, slide the bracket onto the clips (1) and then rotate it downward into place (2).

Component replacement procedures 49

WLAN module

Description Spare part number

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (HP Notebook PC models only) 792610-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005

Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (HP Notebook PC models
only)

863934-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the WLAN module:

1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.

NOTE: The number of antenna cables may vary.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.

If two antennas are connected, the #2 WLAN antenna cable is connected to the WLAN module Aux
terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 51

Memory module

Description Spare part number

Memory module (PC3L, 12800, 1600-MHz)

For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors:

8-GB (HP Notebook PC models only) 693374-005

4-GB (HP Notebook PC models only) 691740-005

2-GB 691739-005

Memory module (PC4, 17000, 2133-MHz)

For use in models with 6th generation Intel Core processors:

8-GB 820570-005

4-GB 820569-005

2-GB (HP Notebook PC models only) 851379-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 53

RTC battery

Description Spare part number

RTC battery 718440-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the RTC battery:

▲

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).

Reverse this procedure to install the RTC battery.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number

USB board (includes cable) 813515-001

USB board for use in fanless models (includes cable) 942267-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the USB board:

1. Disconnect the cable from the board (1).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Lift the cable to disengage the adhesive that secures it to the computer (2).

3. Remove the Phillips PM2.5×3.5 screw (3) that secures the USB board to the computer.

4. Lift the USB board (4) from the computer.

Lift the cable to disengage the adhesive that secures it to the computer (4).

Reverse this procedure to install the USB board.

Component replacement procedures 55

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the

Description Spare part number

Speakers (left and right; includes tape) 858083-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

computer (3).

NOTE: The speakers are not secured with screws.

Reverse this procedure to install the speakers.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board (includes cable) 813516-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the power button board:

1. Disconnect the power button board cable from the system board (1).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power button board to the top cover.

3. Rotate the top of the board upward, and then remove the power button board and cable from the

computer (3).

Reverse this procedure to install the power button board and cable.

Component replacement procedures 57

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with discrete graphics memory and 6th generation Intel Core processors 830009-001

Heat sink for use in models with UMA graphics memory and 6th generation Intel Core processors 830008-001

Heat sink for use in models with discrete graphics memory and 5th generation Intel Core processors 858024-001

Heat sink for use in models with discrete graphics memory and 7th generation Intel Core processors 910092-001

Heat sink for use in models with UMA graphics memory and 5th generation Intel Core processors 858025-001

Heat sink for use in models with UMA graphics memory and Intel Pentium or Celeron processors 858026-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the heat sink assembly:

1. Refer to the following heat sink removal image that matches your computer.

2. On models with discrete graphics, remove the seven Phillips PM2.0×3.0 screws (1) on the heat sink that

secure the heat sink assembly to the system board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the heat sink assembly from the system board (2).

NOTE: Heat sink appearance may vary.

Discrete graphics

4. On models with UMA graphics, remove the four Phillips PM2.0×3.0 screws (1) on the heat sink that

secure the heat sink assembly to the system board.

5. Remove the heat sink assembly from the system board (2).

NOTE: Heat sink appearance may vary.

UMA graphics

Thermal paste is used on the processor and associated heat sink areas as shown in the following images:

●

Discrete graphics Heat sink (1) and processor (2), as well as the heat sink (3) and graphics chip (4).

Component replacement procedures 59

●

UMA graphics Heat sink (1) and the processor (2).

Reverse this procedure to reassemble and install the heat sink assembly.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

IMPORTANT: Models both with and without fans are available. If there is not a fan already installed, DO NOT

add a fan to the computer. DO NOT install a fan into a fanless model.

Description Spare part number

Fan 813506-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the fan:

1. Remove the power connector cable from the clips in the fan (1).

2. Remove the black and silver tape that secures the display cable to the fan (2).

3. Disconnect the fan cable (3) from the system board.

4. Remove the two Phillips PM2.0×4.0 screws (4) that secure the fan to the computer.

Component replacement procedures 61

5. Remove the fan from the computer (5).

Reverse this procedure to install the fan.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part number

System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

HP Notebook PC models with discrete graphics memory

●

Intel Core i7-7500U processor and 4 GB of discrete graphics memory (R7M1-70) 902590-xx1

●

Intel Core i7-7500U processor and 2 GB of discrete graphics memory (R7M1-70) 902589-xx1

●

Intel Core i7-6500U processor and 4 GB of discrete graphics memory (R7M1-70) 858033-xx1

●

Intel Core i7-6500U processor and 2 GB of discrete graphics memory (R7M1-70) 858032-xx1

●

Intel Core i5-7200U processor and 4 GB of discrete graphics memory (R5M1-30) 902592-xx1

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory (R5M1-30) 902591-xx1

●

Intel Core i5-6200U processor and 4 GB of discrete graphics memory (R5M1-30) 858031-xx1

●

Intel Core i5-6200U processor and 2 GB of discrete graphics memory (R5M1-30) 858030-xx1

●

Intel Core i3-7100U processor and 2 GB of discrete graphics memory (R5M1-30) 902593-xx1

●

Intel Core i3-6100U processor and 2 GB of discrete graphics memory (R5M1-30) 858028-xx1

●

Intel Core i3-6006U processor and 4 GB of discrete graphics memory (R5M1-30) 909174-xx1

●

Intel Core i3-6006U processor and 2 GB of discrete graphics memory (R5M1-30) 909173-xx1

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory (R5M1-30) 858027-xx1

HP Notebook PC models with UMA graphics memory

●

Intel Core i7-7500U processor 902597-xx1

●

Intel Core i5-7200U processor 902596-xx1

●

Intel Core i5-6200U processor 858037-xx1

●

Intel Core i3-7100U processor 902595-xx1

●

Intel Core i3-6100U processor 858036-xx1

●

Intel Core i3-6006U processor 909172-xx1

●

Intel Core i3-5005U processor 858034-xx1

●

Intel Pentium N4200 processor 902598-xx1

●

Intel Pentium N3710 processor 858041-xx1

●

Intel Celeron N3350 processor 902599-xx1

●

Intel Celeron N3350 processor and 64 GB eMMC drive 913280-xx1

●

Intel Celeron N3060 processor and 32 GB eMMC drive 902602-xx1

●

Intel Celeron N3060 processor 858040-xx1

Component replacement procedures 63

Description Spare part number

●

Intel Celeron N3060 processor and 2 GB of system RAM 858039-xx1

●

Intel Celeron N3060 processor, 2 GB system RAM, and 32 GB eMMC drive 858038-xx1

HP 240 G5 models with UMA graphics memory:

●

Intel Core i5-7200U processor 907165-xx1

●

Intel Core i5-6200U processor 860457-xx1

●

Intel Core i3-7100U processor 907166-xx1

●

Intel Core i3-6100U processor 860458-xx1

●

Intel Core i3-6006U processor 911731-xx1

●

Intel Core i3-5005U processor 860459-xx1

●

Intel Pentium 3825U processor 911732-xx1

●

Intel Celeron N3855U processor 907167-xx1

●

Intel Celeron N3060 processor 860460-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

7. Remove the hard drive (see Hard drive on page 44).

8. If applicable, remove the solid-state drive (see Solid-state drive/eMMC drive (HP Notebook PC models

only) on page 46).

9. If applicable, remove the eMMC module (see eMMC module on page 48).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 50)

●

Memory module (see Memory module on page 52)

To remove the system board:

1. Remove the display cables by lifting the black and silver tape that secures the cable to the fan (1).

2. Lift the tape that covers the cable in the space between the two memory modules (2).

3. Lift the pieces of tape along the side of the system board (3).

4. Separate the antenna cable from the display cable (4).

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Disconnect the display cable from the system board (5), and then remove the cables from their

remaining routing paths.

Component replacement procedures 65

6. Position the computer upright, and then disconnect the following cables from the system board:

(1): Keyboard cable

(2): Hard drive cable

(3): USB board cable

(4): TouchPad button board cable

(5): Speaker cable

(6): Fan cable

(7): Power button board cable

(8): Power connector cable

7. Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.

8. Remove the ve Phillips PM2.5×3.5 screws (2) that secure the system board to the computer.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

9. Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 67

TouchPad button board

Description Spare part number

TouchPad button board (includes cable) 813517-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

7. Remove the system board (see System board on page 63).

To remove the TouchPad button board:

1. Disconnect the cable from the TouchPad (1).

2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the computer.

3. Remove the TouchPad button board and cable (3).

Reverse this procedure to install the TouchPad button board and cables.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

This section describes removing the display assembly and disassembling display subcomponents.

Description Spare part number

Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws)

FHD 860573-001

HD 860574-001

Antenna (includes insulator screws)

Single antenna 813485-001

Dual antennas 859127-001

Display bezel (includes insulator screws) 858073-001

Display cable (includes display panel cable and webcam/microphone cable; includes insulator screws)

For use with FHD displays 858074-001

For use with HD displays 858075-001

Display enclosure for use in HP Notebook PC models (includes insulator screws)

Black models 858065-001

Red models 858068-001

White silver models 858067-001

Turbo silver models 858066-001

Blue models 858070-001

Display enclosure for use in HP 240/246 G5 Notebook PC models (includes insulator screws) 860456-001

Hinges (left and right) (includes insulator screws) 858076-001

Hinge (top) 858702-001

Webcam/microphone module for use in HP Notebook PC models (includes insulator screws)

VGA 860575-001

HD 860576-001

Webcam/microphone module for use in HP 240/246 G5 Notebook PC models (includes insulator screws)

VGA 858819-001

HD 858820-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

Component replacement procedures 69

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

To remove the display assembly:

1. Remove the three Phillips PM2.5×6.0 screws (1), two Phillips broadhead PM2.0×2.0 screws (2) (on the

right hinge), and one Phillips PM2.5×4.0 screw (3) (on the left hinge) that secures the display assembly
to the computer.

2. Lift the display from the computer (4).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display

bezel to the enclosure.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. At the seams in the front of the display hinges, use a plastic, non-marking tool (1) to separate the

bezel (2) from the display enclosure.

Component replacement procedures 71

c. At the seam in the bottom of the display, use a plastic, non-marking tool (1) to separate the bezel

(2) from the display enclosure.

d. Lift the left (1), top (2), and the right sides (3) of the bezel to loosen it from the display. Lift the

bezel o the display (4).

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Disconnect the cable (1) from the module.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and

then remove the module (2).

3. To remove the display panel:

a. Remove the four Phillips PM2.0×2.4 screws that secure the display panel to the enclosure.

b. Rotate the display panel o the display enclosure (1) to gain access to the display cable connection

on the back of the panel.

Component replacement procedures 73

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

4. To remove the display hinges:

a. Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure.

b. Lift the tape (2), and then remove the top display hinge (3).

c. Remove the six broadhead Phillips PM2.5×3.0 screws (1) at the bottom of the hinges that secure

the left and right hinges to the display enclosure.

d. Remove the two Phillips PM2.0×3.0 screws (2) in the middle of the hinges that secure the left and

right hinges to the display enclosure.

e. Lift the tape that secures the left and right hinges to the enclosure (3).

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

f. Remove the left and right display hinges (4).

5. To remove the wireless cable and antenna (1), release the cable from the clips built into the display

enclosure (2), and then remove the cable and antenna.

Component replacement procedures 75

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure,

and then remove the cable from the display enclosure.

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Use the following image to determine proper cable routing in the display.

(1): Display/webcam cable

(2): Antenna cable

Reverse this procedure to reassemble and install the display assembly.

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable 813505-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 38).

5. Remove the optical drive (see Optical drive on page 39).

6. Remove the bottom cover (see Bottom cover on page 42).

7. Remove the display (see Display assembly on page 69).

To remove the power connector cable:

1. Disconnect the cable from the system board (1).

2. Lift the tape and remove the cable from the clips around the fan (2).

3. Lift the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 77

Top cover/keyboard

In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.

NOTE: All top cover/keyboard spare part kits include TouchPad.

Description Spare part number

Top cover/keyboard for use in turbo silver HP Notebook PC models 858078-xx1

Top cover/keyboard for use in white silver HP Notebook PC models 858079-xx1

Top cover/keyboard for use in red HP Notebook PC models 858080-xx1

Top cover/keyboard for use in blue HP Notebook PC models 858082-xx1

Top cover/keyboard for use in all black models 858077-xx1

For use in country
or region

Brazil -201 Israel -BB1 South Korea -AD1

Canada -DB1 Italy -061 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Turkey -141

Germany -041 Russia -251 United Kingdom -031

Greece -151 Saudi Arabia -171 United States -001

Hungary -211 Slovenia -BA1

Spare part
number

-FL1 Latin America -161 Taiwan -AB1

-DH1 The Netherlands -B31 Thailand -281

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.

The top cover/keyboard spare part remains after all other spare parts have been removed.

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 79).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 80.

Starting Setup Utility (BIOS) 79

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

80 Chapter 7 Using Setup Utility (BIOS) in Windows 10

8 Backing up, restoring, and recovering in

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 81. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 82.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 83.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 81

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 82.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 83.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲ Select the Start button, and then select the Get started app.

82 Chapter 8 Backing up, restoring, and recovering in Windows 10

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 83. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 81.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 83.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 85.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 81.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 81.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 81.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 83

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 85.

3. Follow the on-screen instructions.

84 Chapter 8 Backing up, restoring, and recovering in Windows 10

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 81.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 85

86 Chapter 8 Backing up, restoring, and recovering in Windows 10

9 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 87.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 87

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

88 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

10 Specications

Computer specications

Metric U.S.

Dimensions (touch models)

Depth 241.5 mm 9.51 in

Width 345.4 mm 13.60 in

Height 23.9 mm 0.94 in

Weight

3 cell battery, hard drive and optical drive

4 cell battery, hard drive and optical drive

3 cell battery, hard drive, no optical drive

4 cell battery, hard drive, no optical drive

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

1900 g

1940 g

1780 g

1820 g

19.5 V dc @ 3.33 A – 65 W

4.19 lb

4.28 lb

3.92 lb

4.01 lb

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specications 89

35.6-cm (14.0-in) display specications

Metric U.S.

Dimensions

Height 17.6 cm 6.93 in

Width 31.2 cm 12.28 in

Diagonal 35.7 cm 14.06 in

Brightness 220 nits

Resolution 1366 × 768

Viewing angle SVA or UWVA

Backlight WLED

Graphics adapter eDP

Thickness 3.0 mm

90 Chapter 10 Specications

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 9.5 mm 7.0 mm or 9.5 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 107.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 3 ms

Average (read/write) 12 ms 13 ms

Maximum 22 ms 24 ms

Logical blocks 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specications 91

DVD±RW SuperMulti DL Drive specications

Component Value

Applicable disc Read:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD­ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo­CD, Video CD), Multisession CD (Photo-CD, CD­EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD­R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Center hole diameter 1.5 cm (0.59 in)

Disc diameter

Standard disc 12 cm (4.72 in)

Mini disc 8 cm (3.15 in)

Disc thickness 1.2 mm (0.047 in)

Track pitch 0.74 µm

Access time CD DVD

Random < 175 ms < 230 ms

Full stroke < 285 ms < 335 ms

Audio output level Line-out, 0.7 Vrms

Cache buer 2 MB

Data transfer rate

Write:

CD-R and CD-RW

DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

Startup time < 15 seconds

Stop time < 6 seconds

92 Chapter 10 Specications