AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: April 2015
Document Part Number: 808230-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 8
Top ........................................................................................................................................................................ 10
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................. 21
Mass storage devices ........................................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Hard drive .......................................................................................................................................... 37
USB board .......................................................................................................................................... 45
Fan ..................................................................................................................................................... 54
System board .................................................................................................................................... 55
Updating the BIOS ................................................................................................................................................ 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 71
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 73
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73
9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75
Creating recovery media to recover the original system .................................................................. 79
vi
What you need to know .................................................................................................. 79
Creating the recovery media ........................................................................ 80
Creating system restore points ......................................................................................................... 80
What you need to know .................................................................................................. 80
Creating a system restore point ..................................................................................... 80
Backing up system and personal information .................................................................................. 80
Tips for a successful backup ........................................................................................... 81
What you need to know .................................................................................................. 81
Creating a backup using Windows Backup and Restore ................................................. 81
Restore and recovery ........................................................................................................................................... 82
Restoring to a previous system restore point .................................................................................. 82
Restoring specicles using Windows Backup and Restore ......................................... 82
Recovering the original system using HP Recovery Manager .......................................................... 82
What you need to know .................................................................................................. 82
Recovering using HP Recovery partition (select models only) ...................................... 83
Recovering using the recovery media ............................................................................ 83
Changing the computer boot order .............................................................. 83
11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Creating HP Recovery media (select models only) ........................................................................... 85
Using Windows tools ........................................................................................................................................... 86
Restore and recovery ........................................................................................................................................... 86
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select models only) ................................................... 88
Using HP Recovery media to recover .............................................................................. 88
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select models only) ............................................ 89
12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 91
Creating recovery media and backups ................................................................................................................ 91
Creating HP Recovery media (select products only) ......................................................................... 91
Using Windows tools ........................................................................................................................................... 92
Restore and recovery ........................................................................................................................................... 93
Recovering using HP Recovery Manager ........................................................................................... 93
What you need to know before you get started ............................................................. 93
Using the HP Recovery partition (select products only) ................................................. 94
Using HP Recovery media to recover .............................................................................. 94
Changing the computer boot order ................................................................................ 95
vii
Removing the HP Recovery partition (select products only) ......................................... 95
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 98
Hard drive specications ................................................................................................................................... 101
Questions and answers ..................................................................................................................................... 107
16 Power cord set requirements .................................................................................................................... 109
Requirements for all countries .......................................................................................................................... 109
Requirements for specic countries and regions ............................................................................................. 110
Index ........................................................................................................................................................... 115
TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Windows 8 Modern Trackpad Gestures
Power requirementsAC adapters:
65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models
45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models
65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China
1 meter power cord
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery
SecurityKensington Security Lock
TPM 2.0
Operating systemPreinstalled:
●
Windows 10
3
CategoryDescription
●
Windows 10 Professional
●
Windows 10 Entry Notebook
●
Windows 10 Home Value Notebook
●
Windows 8.1
●
Windows 8.1 CPPP - China only
●
Windows 8.1 Entry Notebook
●
Win8.1 for Value Notebook 64
●
Windows 7 Professional
●
FreeDOS 2.0
ServiceabilityEnd-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
4Chapter 1 Product description
2External component identication
Display
NOTE: Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2)Webcam lightOn: The webcam is in use.
(3)Webcam
– or –
3D camera (select products only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam or 3D camera:
Windows 7:
▲
Select Start > All Programs > Communication and Chat >
CyberLink YouCam.
Windows 8.1:
▲
From the Start screen, type camera, and then select Camera
from the list of applications.
Windows 10:
Display5
ComponentDescription
▲
Type camera in the taskbar search box, and then select
Camera.
NOTE: A 3D camera captures 3D images and displays them on the
computer screen. It includes additional hardware (a 3D camera
sensor and a 3D laser projector) plus special software. To learn more
about using a 3D camera, open the Intel RealSense app Welcome to
Intel RealSense. To access the 3D camera apps, go to the Intel
RealSense Technology app.
(4)Internal microphoneRecord sound.
(5)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Right side
ComponentDescription
(1)Power light
(2)Hard drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
6Chapter 2 External component identication
(3)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4)
(5)Optical drive eject buttonReleases the disc tray.
(6)Security cable slotAttaches an optional security cable to the computer.
Optical driveDepending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right side7
Left side
ComponentDescription
(1)Power connectorConnects an AC adapter.
(2)AC adapter/battery light
(3)VentEnable airow to cool internal components.
(4)External monitor portConnects an external VGA monitor or projector.
(5)RJ-45 (network) jack/status lightsConnects a network cable.
(6)HDMI portConnects an optional video or audio device, such as a high-
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(7)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(8)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
(9)Audio-out (headphone)/Audio-in (microphone)
jack
8Chapter 2 External component identication
external drive, printer, scanner or USB hub.
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
ComponentDescription
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
Left side9
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 External component identication
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(2)Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top11
Buttons
ComponentDescription
(1)Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1:
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
12Chapter 2 External component identication
Keys
ComponentDescription
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, or the spacebar.
(3)Windows keyWindows 7: Displays the Windows Start screen.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
Top13
Bottom
ComponentDescription
(1)Battery lockLocks the battery in the battery bay.
(2)Battery bayHolds the battery.
(3)Battery release latchReleases the battery.
(4)Memory card readerReads optional memory cards that enable you to store,
manage, share or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing
the computer.
2.Insert the card into the memory card reader, and
then press in on the card until it is rmly seated.
To remove a card:
14Chapter 2 External component identication
Labels
ComponentDescription
▲
Press in on the card, and then remove it from the
slot.
(5)Speakers (2)Produce sound.
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1)QPC code
(2)Serial number
(3)Product number
Labels15
Component
(4)Warranty period
(5)Model number (select models only)
●
Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16Chapter 2 External component identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.