HP 240 G3, 245 G3, 246 G3 Maintenance and Service Guide
HP 14 Notebook PC
Compaq 14 Notebook PC
HP 240 G3 Notebook PC
HP 245 G3 Notebook PC
HP 246 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. Intel, Celeron,
Core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Fourth Edition: November 2014
First Edition: March 2014
Document Part Number: 764382-004
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 7
Display ................................................................................................................................................................... 7
Front ....................................................................................................................................................................... 8
Right side ............................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Top ....................................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Button ................................................................................................................................................ 13
Keys ................................................................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components ............................................................................................................................. 19
Display assembly subcomponents ..................................................................................................................... 27
Mass storage devices .......................................................................................................................................... 29
Miscellaneous parts ............................................................................................................................................. 29
Sequential part number listing ........................................................................................................................... 30
4 Removal and replacement procedures ........................................................................................................... 45
Preliminary replacement requirements .............................................................................................................. 45
Tools required ................................................................................................................................... 45
Service considerations ...................................................................................................................... 45
Plastic parts .................................................................................................................... 45
Cables and connectors .................................................................................................... 45
Drive handling ................................................................................................................. 46
Grounding guidelines ........................................................................................................................ 46
Electrostatic discharge damage ..................................................................................... 46
Packaging and transporting guidelines ....................................................... 47
Component replacement procedures ................................................................................................................. 49
Battery ............................................................................................................................................... 49
Display subcomponents (bezel, webcam, panel) ............................................................................. 50
Optical drive ...................................................................................................................................... 53
v
Service cover ..................................................................................................................................... 55
Memory module ................................................................................................................................ 56
Keyboard ........................................................................................................................................... 57
Top cover ........................................................................................................................................... 60
Power button board .......................................................................................................................... 65
TouchPad button board .................................................................................................................... 66
USB board .......................................................................................................................................... 67
Hard drive .......................................................................................................................................... 68
WLAN module .................................................................................................................................... 71
Power connector cable ...................................................................................................................... 73
Fan ..................................................................................................................................................... 74
Display assembly .............................................................................................................................. 76
System board .................................................................................................................................... 83
Speakers ............................................................................................................................................ 89
Heat sink assembly ........................................................................................................................... 91
RTC battery ........................................................................................................................................ 94
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ............................................... 97
Starting Setup Utility (BIOS) ................................................................................................................................ 97
Updating the BIOS ................................................................................................................................................ 97
Determining the BIOS version ........................................................................................................... 97
Downloading a BIOS update .............................................................................................................. 98
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 99
6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ................................................................... 101
Starting Setup Utility (BIOS) .............................................................................................................................. 101
Updating the BIOS .............................................................................................................................................. 101
Determining the BIOS version ......................................................................................................... 101
Downloading a BIOS update ........................................................................................................... 102
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 102
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 103
7 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in SUSE Linux ................................................. 105
Starting Computer Setup .................................................................................................................................. 105
Using Computer Setup ....................................................................................................................................... 105
Navigating and selecting in Computer Setup ................................................................................. 105
Restoring factory settings in Computer Setup ............................................................................... 106
Updating the BIOS .............................................................................................................................................. 106
Determining the BIOS version ......................................................................................................... 106
vi
Downloading a BIOS update ........................................................................................................... 107
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 108
8 Specifications ........................................................................................................................................... 109
Computer specifications .................................................................................................................................... 109
35.6-cm (14.0-in) display specifications .......................................................................................................... 110
Hard drive specifications ................................................................................................................................... 111
DVD±RW SuperMulti DL Drive specifications .................................................................................................... 112
9 Backing up, restoring, and recovering in Windows 8 ..................................................................................... 113
Creating recovery media and backups .............................................................................................................. 113
Creating HP Recovery media ........................................................................................................... 113
Restore and recovery ........................................................................................................................................ 114
Recovering using HP Recovery Manager ........................................................................................ 115
What you need to know ................................................................................................ 115
Using the HP Recovery partition (select models only) ................................................ 115
Using HP Recovery media to recover ........................................................................... 116
Changing the computer boot order .............................................................................. 116
Removing the HP Recovery partition ............................................................................................. 116
10 Backing up, restoring, and recovering in Windows 7 ................................................................................... 117
Creating backups ............................................................................................................................................... 117
Creating recovery media to recover the original system ............................................................... 117
What you need to know ................................................................................................ 117
Creating the recovery media ...................................................................... 118
Creating system restore points ...................................................................................................... 118
What you need to know ................................................................................................ 118
Creating a system restore point ................................................................................... 118
Backing up system and personal information ............................................................................... 118
Tips for a successful backup ........................................................................................ 119
What you need to know ................................................................................................ 119
Creating a backup using Windows Backup and Restore .............................................. 119
Restore and recovery ........................................................................................................................................ 120
Restoring to a previous system restore point ................................................................................ 120
Restoring specific files .................................................................................................................... 120
Restoring specific files using Windows Backup and Restore ...................................... 120
Recovering the original system using HP Recovery Manager ........................................................ 120
What you need to know ................................................................................................ 120
Recovering using HP Recovery partition (select models only) .................................... 121
vii
Recovering using the recovery media .......................................................................... 121
Changing the computer boot order ........................................................... 121
11 Backup and Recovery in SUSE Linux ........................................................................................................... 123
Backing up your information ............................................................................................................................. 123
Performing a system recovery .......................................................................................................................... 123
12 Statement of Volatility ............................................................................................................................ 125
Non-volatile memory usage ............................................................................................................................. 127
Questions and answers ..................................................................................................................................... 129
13 Power cord set requirements .................................................................................................................... 131
Requirements for all countries ......................................................................................................................... 131
Requirements for specific countries and regions ............................................................................................. 132
14 Recycling ................................................................................................................................................ 135
Index ........................................................................................................................................................... 137
viii
1 Product description
Category Description HP/
Product name HP 14 Notebook PC √√
Compaq 14 Notebook PC √√
HP 240 G3 Notebook PC √
HP 245 G3 Notebook PC √
HP 246 G3 Notebook PC √
Processors Intel 5th generation processors:
Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz, 3-MB L3 Cache,
1600MHz)
Intel Core i3-5010U (2.1 GHz, 3-MB L3 Cache, 1600MHz)
Intel Core i3-5005U (2.0 GHz, 3-MB L3 Cache, 1600MHz)
Intel 4th generation processors:
Intel Core i3-4030U (1.9GHz, 3-MB L3 Cache, 1600MHz)
Intel Core i5-4210U (1.7-GHz, 3-MB L3 cache, 1600-MHz)
Intel Core i3-4010U (1.7-GHz, 3-MB L3 cache, 1600-MHz)
Intel Core i3-4005U (1.7-GHz, 3-MB L3 Cache, 1600MHz)
Intel Core i3-3217U (1.8GHz, 3-MB L3 Cache, 1600MHz)
Intel Bay Trail M processors:
Intel Pentium® N3540 (2.16-GHz, SC turbo up to 2.66 GHz, 2-MB L2 Cache,
1333MHz)
CPQ14
(Intel)
√ √
HP/
CPQ14
(AMD)
HP
240/246
G3
HP
245
G3
Intel Pentium N3530 (2.58-GHz, 2-MB L2 Cache, 1333MHz)
Intel Pentium N3520 (2.17-GHz, 2-MB L2 Cache, 1333MHz)
Intel Celeron® N2840 (2.58-GHz, SC turbo up to 2.58 GHz, 2-MB L2 Cache,
1333MHz)
Intel Celeron N2830 (2.42-GHz, 2-MB L2 Cache, 1333MHz)
Intel Celeron N2815 (1.86-GHz, 1-MB L2 Cache, 1066MHz)
AMD processors:
A8-6410 (2.0GHz, up to 2.4GHz, 2MB L2), Quad 15W, Max DDR3L-1600
A4-6310 (1.8GHz, 2MB L2), Quad 15W, Max DDR3L-1600
A4-6210 (1.8GHz, 2MB L2), Quad 15W, Max DDR3L-1600
E2-6110 (1.5GHz, 2MB L2), Quad 15W, Max DDR3L-1600
E1-6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333
AMD A6-5200 (2.0GHz, 2MB L2, 1600MHz DDR3L), Quad 25W
√ √
1
Category Description HP/
CPQ14
(Intel)
AMD A4-5000 (1.5GHz, 2MB L2, 1600MHz DDR3L), Quad 15W
AMD E2-3800 (1.3GHz, 2MB L2, 1600MHz DDR3L), Quad 15W
A4-5050 (Quad-core Processor 1.55GHz)
E1-2150 (Dual-core Processor 1.05GHz)
HP/
CPQ14
(AMD)
HP
240/246
G3
HP
245
G3
Chipset Intel Lynx Point-LP PCH
Intel HM76 Express Chipset
Intel Bay Trail M
Integrated SOC FCH √ √
Graphics Internal graphics:*
Intel HD Graphics 5500 (5th generation processors)
Intel HD Graphics 4400 (4th generation processors)
Intel HD Graphics (Bay Trial processors)
*HP 246 G3 models offer only external graphics.
External graphics:
Nvidia 820M N15V-GM 1 GB or 2 GB VRAM
GPU power management enabled at launch
Support DX11
Support dynamic switching
Support HD Decode and HDMI
Internal Graphics:
AMD Radeon™ HD 8400 Graphics
√ √
√ √
√ √
AMD Radeon HD 8330 Graphics
AMD Radeon HD 8210 Graphics
AMD Radeon R5 Graphics
AMD Radeon R3 Graphics
AMD Radeon R2 Graphics
Switchable Discrete Graphics:
AMD Sun LE (18W) Radeon™ HD 8570M with up to 1024MB of dedicated
video memory (support for A4-6300/ A4-5050/E1-6010)
AMD Sun LE (18W) RadeonT HD 8570M with up to 2048MB of dedicated
video memory (support for A8-6500/ A4-6300/ E1-6050/ A4-5000/
A4-5050/ E1-2100)
Panel 35.6-cm (14.0-in), high-definition (HD), WLED, SVA, BrightView
(1366×768) display, flat 3.6 mm; typical brightness: 200 nits
35.6-cm (14.0-in), HD, WLED, BrightView (1366×768) display, slim, SVA;
typical brightness: 200 nits (for eTP2 touch solution only)
Touchscreen, multitouch enabled
2 Chapter 1 Product description
√ √
√√√ √
Category Description HP/
CPQ14
(Intel)
Supports LVDS
HP/
CPQ14
(AMD)
HP
240/246
G3
HP
245
G3
Memory 2 customer-accessible/upgradable memory module slot
Supports dual-channel memory
DDR3L-1600-MHz Single Channel Support
DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to
DDR3-1333)
DDR3L-1066-MHz Single Channel Support (DDR3-1600 downgrade to
DDR3-1066)
Supports up to 16 GB of system RAM in the following configurations:
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192+4096)
●
8192-MB total system memory (8192×1)
●
8192-MB total system memory (4096×2)
●
6144-MB total system memory (4096+2048)
●
4096-MB total system memory (4096×1)
●
4096-MB total system memory (2048×2)
●
2048-MB total system memory (2048×1)
1 customer-accessible/upgradable memory module slot
Supports single-channel memory
√ √
√ √
DDR3L-1600-MHz Single Channel Support
DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to
DDR3-1333)
Supports up to 8 GB of system RAM in the following configurations:
●
8192-MB total system memory (8192×1)
●
4096-MB total system memory (4096×1)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.
28-in) thicknesses
Serial ATA
Supports the following hard drives:
●
1-TB, 5400-rpm, 9.5-mm
●
750-GB, 5400-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
●
320-GB, 5400-rpm, 9.5-mm or 7.0-mm
Optical drive Fixed, serial ATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
√√√ √
√√√ √
3
Category Description HP/
CPQ14
(Intel)
Supports zero power optical drive
HP/
CPQ14
(AMD)
HP
240/246
G3
HP
245
G3
Audio/video Single digital microphone
HD audio
Dual speakers
HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by
30 frames per second)
Ethernet Integrated 10/100 network interface card (NIC) √√√ √
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module
One or two WLAN antennas built into display assembly
Compatible with Miracast-certified devices
Single antenna support
Support for the following WLAN formats:
●
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
●
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter
●
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●
QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo
Adapter
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
√√√ √
√√√ √
External
media card
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Keyboard/
pointing
devices
●
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo
Adapter
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo
Adapter_WW
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
Hot Plug/unplug and auto detect for correct output to wide-aspect vs.
standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 port)
USB 2.0 (2 ports)
AC Smart Pin adapter plug
Headphone/microphone in combo jack
Full-size "island style" keyboard with numeric keypad √√√ √
√√ √
√√√ √
√√√ √
4 Chapter 1 Product description
Category Description HP/
CPQ14
(Intel)
HP/
CPQ14
(AMD)
HP
240/246
G3
HP
245
G3
TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-
zoom enabled
Taps enabled by default
Support Win8.1+D212 Modern Trackpad Gestures
Support PS/2, profile sensor (reserve for SMBus)
Power
requirements
4-cell, 41-Whr Li-ion battery
Security Kensington Security Lock
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for
use in discrete models
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for
use in UMA models
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree
plug design for use in India/China
1 meter power cord
3-cell, 31-Whr Li-ion battery
Support Intel Anti-Theft
Support Intel IPT
OTP support
√√√ √
√√√ √
√√√ √
√ √
Kensington Security Lock √ √
Operating
system
Serviceability End-user replaceable parts:
Preinstalled:
●
Windows 8.1
●
Ubuntu
●
FreeDOS 2.0
●
AC adapter
●
Battery
●
Memory
●
Optical drive
●
Keyboard
√√√ √
√√√ √
5
6 Chapter 1 Product description
2 External component identification
Display
Component Description
(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
(4) Internal microphone Records sound.
(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the
HP Support Assistant app.
video conference and chat online using streaming video.
To use the webcam in Windows 8, from the Start screen, type
camera, and then select Camera from the list of applications.
To use the webcam in Windows 7, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
Display 7
Front
Component Description
Right side
Memory card reader Reads optional memory cards that store, manage,
share, or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Pull the card out of the slot.
Component Description
(1)
(2) Optical drive Depending on your computer model, reads an optical
(3) Optical drive eject button Releases the disc tray.
USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,
8 Chapter 2 External component identification
mouse, external drive, printer, scanner or USB hub.
disc or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the
Help and Support web page. Follow the web page
instructions to select your computer model. Select
Support & Drivers, and then select Product
Information.
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
(3) AC adapter light
(4) Vent Enables airflow to cool internal components.
(5)
(6)
(7)
(8)
Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using battery power.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
External monitor port (select models only) Connects an external VGA monitor or projector.
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
RJ-45 (network) jack/status lights Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9)
Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
Left side 9
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide in
Windows 8, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(10)
(11)
Hard drive light Blinking white: The hard drive is being accessed.
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
10 Chapter 2 External component identification
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Top 11
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
12 Chapter 2 External component identification
Button
Component Description
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button down for at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options.
In Windows 8, from the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
In Windows 7, select Start > Control Panel > System and
Security > Power Options,
Top 13
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the spacebar or the esc key.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Windows 8: Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 7: Displays the Windows Start menu.
14 Chapter 2 External component identification
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3) Vent Enable airflow to cool internal components.
(4)
(5) Speaker openings (4) Produce sound.
(6)
Battery lock and unlock latch Locks and unlocks the battery in the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Battery release latch Releases the battery.
Service cover (select models only) Provides access to the memory module slots.
Bottom 15
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 2 places depending on your
computer model: Affixed to the bottom of the computer, or located in the battery bay.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration
that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
16 Chapter 2 External component identification
Component
(4) Model number (select models only)
(5) Revision number
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
18 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
http://partsurfer.hp.com, select your country or region, and then
Computer major components 19
Item Component Spare part number
(1) Display assembly (35.6-cm [14.0-in] HD, anti-glare, WLED)
NOTE: For display assembly spare part information, see
(2) Keyboard
For use in the United States 757922-001
For use in the United Kingdom 757922-031
For use in France 757922-051
For use in Spain 757922-071
For use in Portugal 757922-131
For use in Turkey 757922-141
For use in Latin America 757922-161
For use in Saudi Arabia 757922-171
For use in Brazil 757922-201
For use in Russia 757922-251
For use in Thailand 757922-281
For use in Japan 757922-291
Display assembly subcomponents on page 27.
For use in Taiwan 757922-AB1
For use in South Korea 757922-AD1
For use in the Netherlands 757922-B31
For use in Israel 757922-BB1
For use in Switzerland 757922-BG1
For use in French Canada 757922-DB1
For use in Denmark, Finland, and Norway 757922-DH1
For use in the Czech Republic and Slovakia 757922-FL1
(3) Top cover (includes touchpad)
For use in HP 14 and Compaq 14 models:
●
Black 757613-001
●
Gray 758618-001
●
White 758911-001
●
Red 758912-001
●
Blue 758913-001
●
Silver 760247-001
For use in HP 245 G3 models:
For use in HP 240/246 G3 models:
●
Top cover 758618-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(4) Power connector cable 760104-001
(5) Touchpad button board (includes cables) 757609-001
(6) Fan 753894-001
(7) RTC battery 759981-001
(8) Power button board (includes cable) 757607-001
(9a) For use in models with Intel processors and discrete graphics 757602-001
For use in models with an Intel Core i3-3217U processor and discrete graphics 766502-001
For use in models with AMD processors and discrete graphics 766567-001
(9b) For use in models with Intel processors and UMA graphics 757603-001
For use in models with Intel Pentium and Celeron processors and UMA graphics 766504-001
For use in models with an Intel Core i3-3217U processor and UMA graphics 766503-001
For use in models with AMD processors and UMA graphics 766568-001
(10) System board (includes replacement thermal materials):
●
Top cover 773067-001
All Intel system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 8.1 Professional
HP 14, Compaq 14, and HP 240/246 G3 models with Intel processors:
NOTE: HP 246 G3 models offer only discrete graphics.
Non-touch screen models with an Intel Core i5-5200U processor and 2 GB of discrete graphics 762240-xxx
Non-touch screen models with an Intel Core i3-5010U processor and 2 GB of discrete graphics 801857-xxx
Non-touch screen models with an Intel Core i3-5010U processor and UMA graphics 801855-xxx
Non-touch screen models with an Intel Core i3-5005U processor and 2 GB of discrete graphics 791095-xxx
Non-touch screen models with an Intel Core i3-5005U processor and 1 GB of discrete graphics 791094-xxx
Non-touch screen models with an Intel Core i3-5005U processor and UMA graphics 791093-xxx
Non-touch screen models with an Intel Core i5-4210U processor and UMA graphics 755835-xxx
Non-touch screen models with an Intel Core i3-4030U processor and 2 GB of discrete graphics 779080-xxx
Non-touch screen models with an Intel Core i3-4030U processor and 1 GB of discrete graphics 779079-xxx
Non-touch screen models with an Intel Core i3-4030U processor and UMA graphics 779078-xxx
Non-touch screen models with an Intel Core i3-4010U processor and 1 GB of discrete graphics 778116-xxx
Non-touch screen models with an Intel Core i3-4010U processor and UMA graphics 755831-xxx
Non-touch screen models with an Intel Core i3-4005U processor and 2 GB of discrete graphics 755832-xxx
Non-touch screen models with an Intel Core i3-4005U processor and UMA graphics 765364-xxx
Computer major components 21
Item Component Spare part number
Non-touch screen models with an Intel Pentium N3540 processor and UMA graphics 788003-xxx
Touch screen models with an Intel Pentium N3540 processor and UMA graphics 788208-xxx
Non-touch screen models with an Intel Celeron N2920 processor and UMA graphics 790213-xxx
Non-touch screen models with an Intel Celeron N2840 processor and UMA graphics 788004-xxx
Non-touch screen models with an Intel Celeron N2820 processor and UMA graphics 790212-xxx
Non-touch screen models with an Intel Celeron N2805 processor and UMA graphics 790211-xxx
HP 14 and Compaq 14 models with Intel processors:
Non-touch screen models with an Intel Core i5-5200U processor and 1 GB of discrete graphics 791096-xxx
Non-touch screen models with an Intel Core i5-5200U processor and UMA graphics 776890-xxx
Non-touch screen models with an Intel Core i3-5010U processor and 1 GB of discrete graphics 801856-xxx
Non-touch screen models with an Intel Core i5-4210U processor and 2 GB of discrete graphics 755834-xxx
Touch screen models with an Intel Core i5-4210U processor and 2 GB of discrete graphics 757610-xxx
Non-touch screen models with an Intel Core i5-4210U processor and 1 GB of discrete graphics 788210-xxx
Touch screen models with an Intel Core i5-4030U processor and 2 GB of discrete graphics 784981-xxx
Touch screen models with an Intel Core i3-4010U processor and 2 GB of discrete graphics 758614-xxx
Non-touch screen models with an Intel Core i3-4010U processor and 2 GB of discrete graphics 755833-xxx
Touch screen models with an Intel Core i3-4010U processor and 1 GB of discrete graphics 758613-xxx
Touch screen models with an Intel Core i3-4005U processor and UMA graphics 773153-xxx
Non-touch screen models with an Intel Core i3-4005U processor and 1 GB of discrete graphics 773154-xxx
Touch screen models with an Intel Core i3-4005U processor and 2 GB of discrete graphics 755836-xxx
Non-touch screen models with an Intel Core i3-3217U processor and UMA graphics 755829-xxx
Non-touch screen models with an Intel Core i3-3217U processor and 1 GB of discrete graphics 755830-xxx
Touch screen models with an Intel Core i3-3217U processor and UMA graphics 762239-xxx
Touch screen models with an Intel Pentium N3530 processor and UMA graphics 764051-xxx
Non-touch screen models with an Intel Pentium N3520 processor and UMA graphics 755837-xxx
Non-touch screen models with an Intel Celeron N2830 processor and UMA graphics 764050-xxx
Non-touch screen models with an Intel Celeron N2815 processor and UMA graphics 755838-xxx
HP 240/246 G3 models:
NOTE: HP 246 G3 models offer only discrete graphics.
Non-touch screen models with an Intel Pentium N3530 processor and UMA graphics 775631-xxx
Non-touch screen, GLAN models with an Intel Core i5-4210U processor and UMA graphics 795135-xxx
Non-touch screen, GLAN models with an Intel Core i3-4030 processor and UMA graphics 795136-xxx
Non-touch screen, GLAN models with an Intel Core i5-4005U processor and UMA graphics 794733-xxx
Non-touch screen models with an Intel Core i3-3217U processor and 1 GB of discrete graphics 766646-xxx
22 Chapter 3 Illustrated parts catalog
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