hp
scanjet
2400, 3670,
3690, 3970
digital flatbed
scanners
user‘s manual
hp scanjet 2400, 3670, 3690, and 3970
digital flatbed scanners
user’s manual
copyright information
© Copyright Hewlett-Packard Company 2003
All rights reserved. Reproduction, adaptation, or translation without prior written
permission is prohibited, except as allowed under copyright laws.
This product incorporates Adobe’s PDF technology, which contains an implementation of
Lempel-Ziv-Welch (LZW) data compression licensed under U.S. Patent 4,558,302.
trademark credits
Adobe and the Acrobat logo are registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and other countries and regions.
Energy Star is a U.S. registered service mark of the United States Environmental Protection
Agency.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks of their respective
companies.
document warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or
other damage alleged in connection with the furnishing or use of this information.
The TWAIN Toolkit is distributed as is. The developers and distributors of the TWAIN
Toolkit expressly disclaim all implied, express or statutory warranties including, without
limitation, the implied warranties of merchantability, noninfringement of third party rights
and fitness for a particular purpose. Neither the developers nor the distributors shall be
liable for damages, whether direct, indirect, special, incidental, or consequential, as a
result of the reproduction, modification, distribution, or other use of the TWAIN Toolkit.
NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL
COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at
DFARS 52.227-7013.
Material scanned by this product may be protected by governmental laws and other
regulations, such as copyright laws. The customer is solely responsible for complying with
all such laws and regulations.
product restricted material
This HP product contains the following materials that might require special handling at
end-of-life:
• mercury in the scanner fluorescent lamp and transparent materials adapter (< 5 mg)
• lead in solder
For recycling information, contact www.hp.com/go/recycle, your local authorities, or the
Electronic Industries Alliance at www.eiae.org.
For information about HP’s environmental stewardship program, see environmental
stewardship program on page 18. For product warranty information see hewlett-packard
limited warranty statement on page 17.
contents
where do I find…? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
where do I find information about…? . . . . . . . . . . . . . . . . . . . 1
where do I find documentation? . . . . . . . . . . . . . . . . . . . . . . . 2
how to use the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
transparent materials adapter (TMA) overview . . . . . . . . . . . . . 3
scanning overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
scanning with high resolutions . . . . . . . . . . . . . . . . . . . . . . . . 4
scan pictures and documents . . . . . . . . . . . . . . . . . . . . . . . . . 5
print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
share a scanned item with friends and family using
HP Instant Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
create a photo show and save it on CD . . . . . . . . . . . . . . . . . . 7
change settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
select picture or document . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
scanner installation or setup problems . . . . . . . . . . . . . . . . . . . 9
scanner initialization problems . . . . . . . . . . . . . . . . . . . . . . . 10
frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . 11
troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
scan from the transparent materials adapter (TMA) . . . . . . . . 13
scan slides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
scan negatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
hewlett-packard limited warranty statement. . . . . . . . . . . . . . . 17
regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
environmental stewardship program . . . . . . . . . . . . . . . . . . . 18
product support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
accessibility website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
hp scanjet website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
upgraded warranty options . . . . . . . . . . . . . . . . . . . . . . . . . 24
appendix a – product specifications and options . . . . . . . . . . 25
scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
transparent materials adapter (TMA) specifications . . . . . . . . . 26
environmental specifications for the scanner and TMA . . . . . . . 26
iii
where do I find…?
1
This manual describes the operation of HP Scanjet 2400, 3670, 3690, and
3970 scanners for a computer using a Microsoft® Windows® operating system.
You can find information about using the scanner with Apple® Macintosh®
systems in the following locations:
• Setup Poster
• scanner installation or setup problems on page 9
•HPPhoto & Imaging software help
where do I find information about…?
Use the following table to locate the information you need about using the
scanner, transparent materials adapter (TMA), software, troubleshooting, and
more.
Subject Location
Installation
Overview of the
scanner
Using the scanner
Troubleshooting
Uninstalling software
• Setup Poster
• HP Photo & Imaging Software Help, see HP Scanjet
Scanner Help, then Install the Scanner
• This manual, see front panel overview on page 3
(also in the HP Scanjet Scanner Help)
• HP Photo & Imaging Software Help, see HP Scanjet
Scanner Help, then Product Introduction
• This manual, see how to use the scanner on page 3
and scan from the transparent materials adapter
(TMA) on page 13
• HP Photo & Imaging Software Help, see How to
Use the Software
• This manual, see scanner installation or setup
problems on page 9, scanner initialization
problems on page 10, and frequently asked
questions on page 11
• HP Photo & Imaging Software Help, see HP Scanjet
Scanner Help, then Troubleshooting
• HP Photo & Imaging Software Help, see
Troubleshooting
• HP Photo & Imaging Software Help, see HP Scanjet
Scanner Help, then Troubleshooting, then Uninstall
the Software
1
Subject Location
Maintenance and
warranty
Product registration,
updates, newsletters
Support details,
phone numbers,
e-mail
• This manual, see care and maintenance on page 9
• This manual, see warranty on page 17
• This manual, see upgraded warranty options on
page 24 (also in HP Scanjet Scanner Help)
• www.scanjet.hp.com
• This manual, see product support on page 20 (also
in the HP Scanjet Scanner Help)
•www.hp.com/support
where do I find documentation?
Use the following table to locate documentation that is provided with your
scanner.
Document Location
Setup Poster Inside your scanner box, a single fold-out page that
provides installation and setup instructions.
User’s Manual The User's Manual is available in PDF format from a
Help menu in the scanning software and on the
HP Photo & Imaging software CD.
You may also have received a printed manual.
HP Photo & Imaging
Software Help
View the electronic help, which contains information
about using the software and scanner, in one of these
ways:
• From the Start menu, point to Programs or All
Programs, point to Hewlett-Packard, point to the
name of your scanner or to Scanners, and click
HP Photo & Imaging Software Help.
• Start HP Director, select your scanner, then click
Help.
• In the HP Photo & Imaging software, click Help, then
click HP Photo & Imaging Help.
where do I find…?
user’s manual
HP Scanjet 2400,
3670, 3690, and
3970 Sc anner He lp
(also referred to as
HP Scanjet Scanner
Help)
Documentation for
additional software
Open HP Photo & Imaging Help (see above), then click
HP Sc anjet 2400, 3670, 3690, a nd 3970 Scanner
Help.
See the documentation for additional software that
came with your scanner.
2
how to use the scanner
2
This section presents an overview of the scanner front panel and the transparent
materials adapter (TMA), and also contains information about how to use and
care for the scanner.
front panel overview
Feature Description
SCAN button Scans the picture or document so you can
preview or change the scanned image.
COPY button Scans the item and sends it to the default printer
to make copies.
HP I
NSTANT SHARE button
(HP Scanjet 3670, 3690,
and 3970 scanners only)
Scans the item and allows you to send it in e-mail,
create an album on the HP Photo website, or
order high-quality prints. (Not all services are
available in all locations.)
MEMORIES DISC CREATOR
button (HP Scanjet 3970
scanner only)
Scans the item to the Memories Disc Creator
software, where you can create a photo show on
a CD, along with background music and titles.
transparent materials adapter (TMA) overview
The TMA scans slides or negatives to the HP Scanning software, where you can
preview or change the scanned image.
Scanner model
HP Scanjet 2400 scanner None
HP Scanjet 3670 scanner Scans one 35 mm slide or two frames from a
HP Scanjet 3690 scanner
HP Scanjet 3970 scanner
Transparent materials adapter
35 mm negative strip
3
scanning overview
You can start scanning in one of three ways:
• from the front panel buttons
• from the HP Director
• from other applications
Note: The HP Scanning software can prompt you to scan additional items.
This allows you to scan multiple items and send them to the final destination
all at one time.
For Macintosh users, see where do I find…? on page 1 for information about
scanning procedures.
scan from the front panel buttons
The front panel buttons on the scanner provide shortcuts to often-used scanning
functions, such as scanning documents and pictures. Descriptions for using all the
front panel buttons are located in this chapter of the manual and the next
chapter.
scan from the hp director
Double-click the HP Director icon ( ) on the desktop to start the HP Photo &
Imaging software. The HP Director window appears. From this window you can
scan, view, or print images, get help, and more.
If the HP Director icon is not on the desktop, on the Start menu, point to Programs
or All Programs, point to Hewlett-Packard, point to the name of your scanner or
to Scanners, and then click HP Photo & Imaging Director.
how to use the scanner
scan from other applications
You can bring an image directly into an open file in one of your applications if
the application is TWAIN-compliant. Generally, the application is compliant if it
has an option such as Acquire, Scan, or Import New Object. If you are unsure
whether the application is compliant or what the option is, see the
documentation for that application.
scanning with high resolutions
An important consideration when scanning images is what resolution to use.
Should you scan at the highest possible resolution available? Should you always
scan at the same resolution as your printer? The answers to these questions
depend on a variety of factors, including what type of computer you have and
how you will use the scanned image.
Note: High resolut ion is usual ly o nly ne cessa r y when attemp ting to increase
the size of very small images (for instance, scanning a stamp-sized image,
or scanning 35 mm negatives or color slides and enlarging them to A4
size). In most cases, optimal scanning can be achieved by adjusting the
resolution of the scan to a resolution appropriate for the intended use of the
image.
user’s manual
4
chapter 2
Scanning at a resolution higher than necessary only increases your file size,
slows down printing, and in some cases makes the image impossible to print on
a particular printer.
For more information, open HP Director, select your scanner in the Select Device
list, click Help, and in the HP Photo & Imaging software help, see the hp scanjet
scanner help section.
scan pictures and documents
Use the SCAN button ( ) to scan pictures and documents.
Note: You can also use the S
the TMA. For more information, see scan from the transparent materials
adapter (TMA) on page 13.
1 Place the original face down on the scanner glass as indicated by the
reference marks on the scanner, and close the lid.
2 Press the S
3 In the dialog box that appears, select:
– Picture if you are scanning a printed photograph, graphic, slide, or
– Document if you are scanning text, both text and graphics, or any text
4 Select a destination.
5 Click Scan.
6 If you are prompted to select what you are scanning, select Original from
Glass, then click Scan.
7 In the preview that appears, select the final scan area (the area inside the
dotted lines) in the preview image.
8 Make adjustments to the preview image if needed.
9 Click Accept.
10 A dialog box appears, asking if you want to scan another image. If you
have more originals to scan, click Ye s.
– Place another original on the glass and close the lid. In the preview
– Select another image within the preview window, make adjustments,
11 When you have finished scanning your items, click No when you receive
the prompt for another scan.
The final scan area is scanned and appears in the specified destination in
Step 4.
CAN button ( ).
negatives.
that you want to edit later. (For more information on scanning
documents or text, see how do I resolve issues with scanning
documents or text? on page 12.)
window, click New Scan, make adjustments, and then click Accept.
OR
and then click Accept.
CAN button to scan slides or negatives from
5
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
how to use the scanner
print copies
Use the COPY button ( ) to scan an original and send it directly to a printer
to make copies.
1 Place the original face down on the scanner glass as indicated by the
reference marks on the scanner, and close the lid.
2 Press the C
A message appears that shows the copy progress.
3 If you want to increase the number of copies, lighten or darken the copies,
reduce or enlarge them, or change printer settings, click Cancel in the
Copy in Progress dialog box. You can then make changes to settings in the
HP Copying software.
You can also make copies from the HP Copying software in HP Director. For
more information, see the HP Photo & Imaging software help.
OPY button ( ) on the scanner.
share a scanned item with friends and family using
HP Instant Share
Use the HP INSTANT SHARE button ( ) on the front panel of your HP Scanjet
3670, 3690, or 3970 scanner to share your scanned items. Share items by
sending them in e-mail without having to attach multiple photos, creating an
album on the HP Photo website, or by ordering high-quality prints. (Not all
services are available in all locations.)
If you have an HP Scanjet 2400 scanner, you can access HP Instant Share using
the software. For more information, see the HP Photo & Imaging software help.
Note: Macintosh users, for information about how the HP Instant Share
button on your HP Scanjet scanner works, see the HP Photo & Imaging
software help, and see the help section for your scanner.
You must have an Internet connection to use HP Instant Share.
1 Place your original face down on the scanner glass as indicated by the
reference marks on the scanner, and close the lid.
2 Press the HP I
3 If you are prompted to select what you are scanning, select Original from
Glass, then click Scan.
A preview image of the scanned original appears.
4 Select the final scan area (the area inside the dotted lines) in the preview
image.
5 Make adjustments to the preview image if needed. For more information,
see the HP Photo & Imaging software help.
6 Click Accept.
NSTANT SHARE button ( ).
user’s manual
6
chapter 2
7 A dialog box appears, asking if you want to scan another image. If you
have more originals to scan, click Ye s.
– Place another original on the glass and close the lid. In the preview
window, click New Scan, make adjustments, and then click Accept.
OR
– Select another image within the preview window, make adjustments,
and then click Accept.
8 Follow the instructions on the screen to share your scanned item.
Note: You can also use the HP I
NSTANT SHARE button to scan slides or
negatives from the TMA. For more information, see scan from the
transparent materials adapter (TMA) on page 13.
create a photo show and save it on CD
Use the MEMORIES DISC CREATOR button ( ) on the front panel of your
HP Scanjet 3970 scanner to create personalized photo shows with music and
titles. Then you can watch the photo show on your television using a compatible
digital versatile disc (DVD) or video compact disc (VCD) player. You can also
make photo reprints from the CD. (You must have an Intel® Pentium II processor
or above, 700MB of free disk space, a read/write CD-ROM drive and writable
CDs to use Memories Disc Creator.)
If you have an HP Scanjet 2400, 3670, or 3690 scanner, you can create a
memories disc using the software. For more information, see the HP Photo &
Imaging software help.
1 Place the original face down on the scanner glass as indicated by the
reference marks on the scanner, and close the lid.
2 Press the M
3 If you are prompted to select what you are scanning, select Original from
Glass, then click Scan.
A preview image of the scanned original appears.
4 Select the final scan area (the area inside the dotted lines) in the preview
image.
5 Make adjustments to the preview image if needed.
6 Click Accept.
7 A dialog box appears, asking if you want to scan another image. If you
have more originals to scan, click Ye s.
– Place another original on the glass and close the lid. In the preview
window, click New Scan, make adjustments, and then click Accept.
OR
– Select another image within the preview window, make adjustments,
and then click Accept.
8 Follow the instructions on the screen.
Note: You can also use the M
or negatives from the TMA. For more information, see scan from the
transparent materials adapter (TMA) on page 13.
EMORIES DISC CREATOR button ( ) on the scanner.
EMORIES DISC CREATOR button to scan slides
7
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
change settings
You can customize some features of the HP Scanjet scanner, including the front
panel button settings, previewing of images, and other preferences. If you have
an HP Scanjet 3970 scanner, you can choose whether scanning takes place
immediately or waits for the warm-up cycle to complete.
change settings from the hp director
When you use the scanner buttons or the HP Director, the scanner uses settings
optimized for the scanned original type, such as a photograph. The Settings
menu in the HP Director provides a means of changing all scanning settings. It
includes button settings, scanning preferences, and other settings that you can
change. To change settings start the HP Director, and click Settings.
turn preview image on or off
You can change whether a preview image appears or does not appear. For more
information, see the HP Photo & Imaging software help.
enable instant scanning
If you have an HP Scanjet 3970 scanner, use the instant scanning feature to set
the scanner to begin scanning immediately, without waiting for the lamp to warm
up.
1 Open the HP Director, click Settings, and click Scan Preferences.
2 Click the Quality vs. Speed tab.
– To eliminate the lamp warm-up time and enable instant scanning, select
the Instant Lamp Warm-up check box.
– To reduce power consumption, clear the Instant Lamp Warm-up check
box.
how to use the scanner
select picture or document
When the software prompts you for an original type, you have two choices:
Picture or Document. The scanner optimizes settings based on your choice. Use
the following guidelines to determine the best original type for your needs.
If your original consists of Select this original type
A printed photograph, graphic, slide, or negatives,
or objects, such as framed photos, artwork, or fabric
Note: Avoid placing items with sharp edges in
the scanner. Doing so can damage the scanner.
Before placing an item on the scanner glass,
make sure the item is free of wet glue, correction
fluid, or other substances that can be
transferred to the glass.
Text, both text and graphics, or any text that you
want to edit later
To change the original types, see change settings on page 8.
user’s manual
Picture
Document
8
chapter 2
care and maintenance
Occasional cleaning of your scanner helps ensure optimal performance. The
amount of care necessary depends upon several factors, including the amount
of use and the environment. You should perform routine cleaning as necessary.
Routine cleaning should include cleaning the scanner glass and the TMA.
clean the scanner glass
1 Disconnect the power cable from the scanner.
2 Open the scanner lid.
3 Clean the glass using a soft, lint-free cloth sprayed with a mild glass
cleaner.
Caution! Use only glass cleaner. Avoid abrasives, acetone,
benzene, and carbon tetrachloride, all of which can damage the
scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could run to the edges and
damage the scanner.
4 Dry the scanner glass using a dry, soft, lint-free cloth.
5 When finished, reconnect the power cable to the scanner.
For instructions on cleaning the underside of the scanner glass, go to
www.hp.com/support, select your country or region, navigate to the support
page for your scanner, then click the link to view information about cleaning the
underside of the glass.
clean the TMA
If you have an HP Scanjet 3670, 3690, or 3970 scanner, clean the TMA using
a dry, soft, lint-free cloth. If necessary, lightly spray the cloth with glass cleaner
and wipe the TMA.
scanner installation or setup problems
check your computer
• Ensure that your computer meets the minimum system requirements that are
listed on the scanner box.
• If you do not have enough hard-disk space, remove unnecessary files or
install the software on a different disk drive.
use a valid folder
On a Microsoft Windows computer, if you receive a message, such as
“Destination Directory Is Invalid” or “Program Folder Is Invalid,” during
installation, you may not have read/write permissions to that folder.
9
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
check the cables
Cable type Action
Power
cable
USB cable
Note: On a Macintosh computer, use the Apple System Profiler to ensure
that the scanner is connected to the computer correctly.
• Ensure that the power cable is securely connected between the
scanner and a live electrical outlet or surge protector.
• If the power cable is connected to a surge protector, ensure that
the surge protector is plugged into an outlet and turned on.
• Disconnect the power cable from the scanner and turn off the
computer. After 30 seconds, reconnect the power cable to the
scanner and then turn on the computer, in that order.
• Make sure you use the USB cable that was included with the
scanner. Another USB cable might not be compatible with the
scanner.
• Ensure that the USB cable is securely connected between the
scanner and the computer.
For additional USB troubleshooting information, see www.hp.com/
support, select your country/region, and then use the search tool
to find USB troubleshooting topics.
scanner initialization problems
how to use the scanner
reset the scanner
If you receive an error message similar to “Scanner initialization failed” or
“Scanner not found” when trying to use the scanner:
1 Close the error message dialog box and close the application that was
open when you received the error message.
2 Disconnect the USB cable from the scanner and then reconnect it. (Try to
do a scan to see if the scanner is working now. If not, proceed with the
next step.)
3 Shut down your computer and turn it off.
4 Unplug the scanner from the power source.
5 Disconnect the USB cable from the scanner and the computer.
6 Reconnect the power cable to an electrical outlet or surge protector.
7 Check the USB cable for any visible, external damage.
8 Firmly reconnect the USB cable directly to the scanner. Remove any USB
hub, if present.
9 Firmly reconnect the USB cable to the computer using another USB port, if
possible. The cable must be inserted completely into the computer’s USB
port.
Note: It is important that the scanner and computer be turned off for at least
60 seconds before being restarted.
10 Restart the computer.
user’s manual
10
chapter 2
run the repair utility
If the scanner still fails to initialize, run the Repair utility (Windows computers
only). For more information, open HP Director, select your scanner in the Select
Device list, and click Help. Then in the HP Photo & Imaging software help, open
the hp scanjet scanner help section, open the troubleshooting section and see
scanner has stopped working properly.
frequently asked questions
how do I test my scanner hardware if I think there may be a problem?
1 Disconnect the USB cable and power cable from the scanner.
2 Ensure that the scanner power cable is still connected to the power source.
3 Press S
4 To end the test, disconnect the power cable.
If the scanner lamp does not turn on or the carriage does not move, a problem
exists with the scanner hardware. See product support on page 20.
how do I turn off the lamp?
The scanner lamp should time out and turn off automatically after a period of
inactivity (about 14 minutes). If it does not turn off automatically, do the
following:
1 From the HP Director, click Settings, and click Scan Preferences.
2 From the Quality vs. Speed tab, turn off Extend lamp timeout to turn the
If the scanner lamp problems continue, see product support on page 20.
CAN () and C OPY ( ) on the scanner at the same time while
reconnecting the power cable to the scanner.
The carriage in the scanner should move forward and backward, and the
lamp should turn on.
scanner lamp off after 14 minutes of inactivity. If this option is on, the
scanner lamp turns off after 1 hour of inactivity.
how do I turn off the scanner?
Normally you do not need to turn off the scanner because after a period of
inactivity (about 14 minutes), the scanner reduces to a low-power mode.
If you need to turn off the scanner completely, disconnect it from the power source
(electrical outlet or surge protector).
11
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
how do I resolve issues with scanning documents or text?
The scanner uses Optical Character Recognition (OCR) to convert text on a page
to text that you can edit on your computer.
• If you scan text but cannot edit it, make sure you make the following
selections during scanning:
– What are you scanning?: Select Document.
– Scan for editable text?: Select Yes.
• Scanned text may not appear on your computer exactly as it appeared on
the page. For example, some characters may be incorrect or missing. As
you edit the text, verify the scanned text and make corrections as
necessary.
• To change text scanning options, from the HP Director, click Settings, and
click Scan Document Settings.
Note: OCR is installed automatically when you install the scanning software
during scanner setup.
troubleshooting
To solve other problems with the scanner, open HP Director and click Help. Then
in the HP Photo & Imaging software help, open the hp scanjet scanner help
section and see the troubleshooting section.
To solve problems with the scanner software, see the HP Photo & Imaging
software help.
how to use the scanner
user’s manual
12
scan from the transparent materials
3
scan slides
adapter (TMA)
If you have an HP Scanjet 3670, 3690, and 3970 scanner, you can use the
transparent materials adapter (TMA) to scan 35 mm slides or negatives.
Note: To scan large transparent items, such as a presentation transparency,
place the item on the scanner glass under a piece of white paper and scan
as usual.
To scan 35 mm slides, use the slide holder that is part of the built-in TMA.
1 Open the scanner lid.
2 Remove the negative strip holder, if present, from the slide holder.
13
remove the negative strip holder
3 Place one slide into the slide holder. Insert the slide with the top up and
with the front of the slide facing you.
insert the slide
4 Close the scanner lid.
Note: Do not click S
5 Press the S
A dialog box appears asking what you are scanning.
6 Select Picture.
7 Click Scan.
8 Select Slides from a Transparent Materials Adapter (TMA).
CAN button ( ).
CAN until the slide is loaded and the lid is closed.
scan from the transparent materials adapter (TMA)
9 Click Scan.
The scanner performs a preview scan, and the preview image appears.
10 Select a final scan area within the slide. Click and drag a border around
the area you want for a final scan (final scan area).
Final scan area
select a final scan area
11 Make any adjustments you want to the preview image. When the image
adjustments are complete, click Accept.
12 A dialog box appears asking if there are more originals to scan. If you
have more slides to scan:
a. Click Yes.
b. Place a new slide in the TMA and close the lid.
c. In the preview window, click New Scan, make adjustments, and then
click Accept.
13 When you have finished scanning your items, click No when you receive
the prompt for another scan.
The images appear in the HP Photo & Imaging Gallery or other selected
destination.
14 When finished, remove the slide. Place the negative strip holder back into
the scanner lid.
Note: You can scan a slide in other ways. For example, in HP Director, click
Scan Picture. Or, if you know you’ll be sharing an item using HP Instant
Share or creating a memories disc using Memories Disc Creator, use one of
these front panel buttons if included on your scanner.
user’s manual
14
chapter 3
scan negatives
To scan 35 mm negatives use the negative strip holder that is part of the built-in
TMA.
1 Open the scanner lid.
2 Slide a negative strip into the negative strip holder so that the shiny side
3 Close the scanner lid.
4 Press the SCAN button ( ).
5 Select Picture.
6 Click Scan.
7 Select Negatives from a Transparent Materials Adapter (TMA).
8 Click Scan.
9 Select a final scan area. Click and drag a border around the area you
faces you.
insert a negative strip
Note: Negatives are easily damaged. Touch them only on their edges.
Note: Do not click S
CAN until the negatives are loaded and the lid is
closed.
A dialog box appears asking what you are scanning.
The scanner performs a preview scan, and the preview image appears.
want for a final scan (final scan area).
15
Final scan area
select a final scan area
10 Make any adjustments you want to the preview image. When the image
adjustments are complete, click Accept.
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
scan from the transparent materials adapter (TMA)
11 A dialog box appears asking if there are more originals to scan. If you
have more negatives to scan, click Yes, and then perform one of the
following steps:
– Select another negative frame within the preview window, make
adjustments, and then click Accept.
OR
– To scan other frames from within the negative strip, remove the negative
strip from the holder and position it so that the frames you want to scan
are in front of the TMA light. Remember that the shiny side must face
you. Close the lid. Then click New Scan, make adjustments, and then
click Accept.
OR
– Place a new negative strip in the TMA and close the lid. In the preview
window, click New Scan, make adjustments, and then click Accept.
12 When you have finished scanning your items, click No when you receive
the prompt for another scan.
The images appear in the HP Photo & Imaging Gallery or other selected
destination.
13 When finished, remove the negative strip. Place the negative strip holder
back into the scanner lid.
Note: You can scan a negative in other ways. For example, in HP Director,
click Scan Picture. Or, if you know you’ll be sharing an item using HP Instant
Share or creating a memories disc using Memories Disc Creator, use one of
these front panel buttons if included on your scanner.
user’s manual
16
warranty
4
This topic contains warranty, regulatory, and environmental stewardship
program information.
hewlett-packard limited warranty statement
HP products Duration of limited warranty
HP Scanjet 2400 scanner
HP Scanjet 3670 scanner
HP Scanjet 3690 scanner
HP Sc anjet 3970 scanner
1 HP warrants to you, the end-user customer, that HP hardware, accessories,
and supplies will be free from defects in materials and workmanship after
the date of purchase, for the period specified above. If HP receives notice
of such defects during the warranty period, HP will, at its option, either
repair or replace products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
2 HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the period
specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the
warranty period, HP will replace software which does not execute its
programming instructions due to such defects.
3 HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable time, to
repair or replace any product to a condition as warranted, you will be
entitled to a refund of the purchase price upon prompt return of the
product.
4 HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5 This warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing, parts, or
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES
ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED, AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries, states, or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation
United States, Canada, and Latin America:
90 days
Europe and Asia Pacific: 1 year
17
warranty
or exclusion might not apply to you. This warranty gives you specific legal
rights, and you might also have other rights that vary from country to
country, state to state, or province to province.
7 HP’s limited warranty is valid in any country or locality where HP has a
support presence for this product and where HP has marketed this product.
The level of warranty service you receive may vary according to local
standards. HP will not alter the form, fit, or function of the product to make
it operate in a country in which it was never intended to function for legal
or regulatory reasons.
8 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states, or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
9 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
regulatory information
Regulatory information is located on the HP Photo & Imaging software CD that
comes with the scanner. On the CD, browse for the file named
regulatory_supplement.htm.
environmental stewardship program
protecting the environment
Hewlett-Packard Company is committed to providing quality products in an
environmentally sound manner. This product has been designed with attributes
to minimize impacts on our environment.
energy consumption
Energy usage drops significantly while the scanner is in low-power mode, which
saves natural resources and saves money without affecting the high performance
of this product. This product qualifies for E
program to encourage the development of energy-efficient office products. As an
NERGY STAR Partner, Hewlett-Packard Company has determined that this product
E
NERGY STAR guidelines for energy efficiency.
meets E
plastics
Plastic parts over 25 g (0.88 oz) are marked according to international
standards that enhance the ability to identify plastics for recycling purposes at
the end of the product's life.
NERGY STAR®, which is a voluntary
user’s manual
18
chapter 4
disassembly/end of life
This HP product (the HP Scanjet 2400, 3670, 3690, or 3970 scanner) is
designed for ease of disassembly and to provide end-of-life disposal options by
use of common fasteners and snap-fitting parts.
product restricted material
This HP product contains the following materials that might require special
handling at end-of-life:
• mercury in the fluorescent lamp in the scanner and transparent materials
• lead in solder
For recycling information, contact www.hp.com/go/recycle or contact your local
authorities or the Electronic Industries Alliance at www.eiae.org.
recycling materials
HP offers a variety of product end-of-life return programs in a number of
geographic areas. To determine if a program is available in your area, please
contact your nearest HP sales office.
Products returned to HP are reused, recycled, or disposed of in a responsible
manner. Each month, HP reuses or recycles more than 1.6 million kg (3.5 million
pounds) of material at our product recovery centers in Grenoble, France;
Boeblingen, Germany; and Roseville, California, USA. This represents 99
percent by weight of all the material we receive from customers and
HP operations.
adapter (< 5 mg)
19
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
product support
5
This section contains support information including phone numbers and website
information.
For regulatory information, see the regulatory_supplement.htm file on the CD that
comes with the scanner.
accessibility website
Customers with disabilities can get help by visiting www.hp.com/hpinfo/
community/accessibility/prodserv/.
hp scanjet website
Visit www.scanjet.hp.com to:
• learn tips for scanning more effectively and creatively
• access HP Scanjet driver updates and software
• register your product
• subscribe to newsletters, driver and software updates, and support alerts
support process
The HP support process works most effectively if you perform the following steps
in the order specified:
1 Review the electronic help for the software and scanner, including the
troubleshooting section.
2 Access the HP Customer Care Center website for support. If you have
access to the Internet, you can obtain a wide range of information about
your scanner. Visit the HP website for product help, drivers, and software
updates at www.hp.com/support. Customer Care is available in the
following languages: Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese,
Korean. (Danish, Finnish, and Norwegian support information is available
in English only.)
3 Access HP e-support. If you have access to the Internet, connect with HP via
e-mail by going to www.hp.com/support. You will receive a personal reply
from an HP Customer Care technician. E-mail support is available in the
languages listed at that website.
4 Contact your local HP dealer. If your scanner has a hardware failure, take
it to your local HP dealer for a solution. Service is free during your
scanner’s limited warranty period. After the warranty period, the dealer
will quote a service charge.
20
chapter 5
5 Contact the HP Customer Care Center for support by phone. Please consult
the following website to check the details and conditions of phone support
in your country/region: www.hp.com/support. As a part of HP’s
continuing efforts to improve phone support information services, we
advise you to check the HP website on a regular basis for new information
regarding service features and delivery. If you cannot solve the problem by
using the above options, call HP while you are in front of your computer
and scanner. For faster service, please be prepared to provide the
following information:
– the scanner’s model number (located on the scanner’s lid)
– the scanner’s serial number (located on the bottom of the scanner)
– the computer’s operating system
– the version of the scanner software (located on the scanner’s CD label)
– messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change
without notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
Locations Free phone support period
Africa 30 days
Asia Pacific 1 year
Canada 90 days
Europe 1 year
Latin America 90 days
Middle East 30 days
United States 90 days
phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge.
Call (208) 323-2551. If this is a long-distance call for you, long-distance charges
will apply.
U.S. phone support is available in both English and Spanish 24 hours a day, 7
days a week (days and hours of support may change without notice).
After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per
issue, and are charged to your credit card. If you think your HP product needs
service, call HP Customer Care Center, which can help determine if service is
required.
21
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
phone support in Europe, Middle East, and Africa
HP Customer Care Center phone numbers and polices may change. Visit the
following website to check the details and conditions of phone support in your
country/region: www.hp.com/support.
Algeria +213 (0) 61 56 45 43
Austria +43 (0) 0820 87 4417
Bahrain 800 728
Belgium 070 300 005 (Dutch)
070 300 004 (French)
Czech Republic +42 (0) 2 6130 7310
Denmark +45 70202845
Egypt 02 532 5222
Finland +358 (0)203 66 767
France +33 (0) 8 92 69 60 22 (Euro 0.34/min)
Germany 0180 5652 180 (Euro 0.12/min)
Greece +30 10 60 73 603
Hungary +36 (0) 1 382 1111
product support
Ireland +353 (0) 1 662 5525
Israel +972 (0) 9 830 4848
Italy +39 (0)848 800 871
Luxembourg 900 40 006 (French)
900 40 007 (German)
Middle East/Africa +44 (0) 207 512 52 02
Morocco +212 224 04747
Netherlands 0900 2020165 (Euro 0.10 per minute)
Norway 815 62 070
Poland +48 22 865 98 00
Portugal +351(0) 808 201 492
Saudi Arabia 800 897 14440
Slovakia +421 2 6820 8080
South Africa 086 000 1030 (RSA)
+27-11 258 9301 (Outside RSA)
Spain +34 902 010 059
Sweden +46 (0) 77-120 4765
user’s manual
22
chapter 5
Switzerland 0848 672 672 (German, French, Italian)
Tunisia +216 1 891 222
Turkey +90 216 579 71 71
Ukraine +7 (380 44) 490-3520
United Arab
Emirates
United Kingdom 44 (0)870 010 4320
other phone support worldwide
HP Customer Care Center phone numbers and polices may change. Visit the
following website to check the details and conditions of phone support in your
country/region: www.hp.com/support.
Argentina 0 810 555 5520
Australia +63 (3) 8877 8000 (or local (03) 8877 8000)
Brazil (11) 3747 7799 (Grande São Paulo)
Canada 905 206 4663 (During the warranty period)
Peak time 0.08 CHF/Outside peak 0.04 CHF
971 4 883 8454
0800 157751 (Outside Grande São Paulo)
877 621 4722 (After the warranty period)
Central America
1 800 711 2884
and the Caribbean
Chile 800 22 5547 (Post-sales Business Computing)
800 360 999 (Post-sales Home Computing)
China +86 (10) 6564 5959
Colombia 9 800 114 726
Guatemala 1 800 999 5105
Hong Kong SAR +852 3002 8555
India 1 600 112267 or +91 11 682 6035 (Hindi & English)
Indonesia +62 (21) 350 3408
Japan 0570 000 511 (Inside Japan)
+81 3 3335 9800 (Outside Japan)
Korea, Republic of
+82 (2) 3270 0700 (Seoul)
0 80-999-0700 (Outside Seoul)
Malaysia 1 800 805 405
Mexico 52 58 9922 (Mexico City)
01 800 472 6684 (Outside Mexico City)
New Zealand +64 (9) 356 6640
Peru 0 800 10111
23
hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
Philippines + 63 (2) 867 3551
Puerto Rico 1 877 2320 589
Romania +40 1 315 44 42
Russian Federation + 7 095 797 3520 (Moscow)
+ 7 812 346 7997 (St Petersburg)
Singapore +65 6272 5300
Slovakia +421 (0) 2 68208080
Taiwan 0 800 010055
Thailand +66 (2) 661 4000
United States (208) 323-2551
Venezuela 0 800 4746 8368
Viet Nam +84 (0) 8 823 4530
upgraded warranty options
You can select one of the following upgraded warranty options (available in the
U.S. only):
• Standard Next Day Exchange
• Accidental Damage Protection with Next Day Exchange
Upgrade your standard factory warranty to three years with the HP SupportPack.
Service coverage begins on product purchase date, and the pack must be
purchased within the first 180 days of product purchase. HP will determine the
hardware service offering based upon the outcome of system self-test programs
run by the customer through the initial call to the HP Customer Care Center. If
during your technical support call it is determined that your product needs
replacement, HP will ship you this replacement product next business day free of
charge.
Optional Accidental Damage Protection is also available. This warranty upgrade
protects against accidental breakage such as spills, drops, or falls. Both of these
warranty upgrades offer maximized uptime and productivity, the convenience of
door-to-door pickup with delivery, packaging, and freight prepaid by HP.
For more information call 1-888-999-4747 or visit www.homeandoffice.hp.com
and select warranty upgrades under product support.
product support
user’s manual
24
appendix a – product specifications
a
and options
This section contains the product specifications for the HP Scanjet 2400, 3670,
3690, and 3970 scanners and accessories.
scanner specifications
Name Description
Scanner type Flatbed
Weight
(without lid)
Maximum item
size (without lid)
Scanning
element
HP Scanjet 2400 scanner 1.7 kg (3.74 pounds)
HP Scanjet 3670 scanner
HP Scanjet 3690 scanner
HP Scanjet 3970 scanner 2.3 kg (5.06 pounds)
HP Scanjet 2400 scanner 280 x 486.5 x 52 mm (11.0 x 19.1 x 2.0 inches)
HP Scanjet 3670 scanner
HP Scanjet 3690 scanner
HP Scanjet 3970 scanner 297.7 x 476.5 x 65 mm (11.7 x 18.7 x 2.6 inches)
Charged-coupled device
2.1 kg (4.62 pounds)
286 x 464 x 53 mm (11.2 x 18.2 x 2.1 inches)
Interface HP Scanjet 2400 scanner
HP Scanjet 3670 scanner
HP Scanjet 3690 scanner
HP Scanjet 3970 scanner Hi-Speed USB
Optical
resolution
Selectable
resolution
AC line voltage 100-120 V 60 Hz – North America
Power
consumption
25
HP Scanjet 2400 scanner
HP Scanjet 3670 scanner
HP Scanjet 3690 scanner
HP Scanjet 3970 scanner 2400 dpi
12 dpi to 999,999 dpi at 100 percent scaling
200-240 V 50 Hz – Continental Europe, United Kingdom, Australia
100-240 V 50 Hz/60 Hz – rest of the world
For power consumption data, see the regulatory_supplement.htm file on the
HP Photo & Imaging software CD.
All HP Scanjet 2400, 3670, 3690, and 3970 scanners are E
compliant. As an E
determined that this product meets the E
efficiency.
NERGY STAR partner, Hewlett-Packard Company has
USB
1200 dpi
NERGY STAR
NERGY STAR guidelines for energy
appendix a – product specifications and options
transparent materials adapter (TMA) specifications
Note: The following specifications refer to the document lid transparent
materials adapter (TMA) and not the scanner.
Name Description
Media types 1 slide/up to 2 frames of a 35 mm negative
Media
capacity
Size HP Scanjet 3670 scanner 244 x 430 x 34 mm (9.6 x 16.9 x 1.3 inches)
Weight HP Scanjet 3670 scanner 0.65 kg (1.43 pounds)
Power
requirements
Slide: 1.05 to 1.9 mm thick and 49.8 to 50.8 mm on any side
HP Scanjet 3690 scanner 244 x 430 x 39 mm (9.6 x 16.9 x 1.5 inches)
HP Scanjet 3970 scanner 255 x 430 x 39 mm (10.0 x 16.9 x 1.5 inches)
HP Scanjet 3690 scanner 0.85 kg (1.87 pounds)
HP Scanjet 3970 scanner 0.90 kg (1.98 pounds)
12.0 VDC, 340 mA, 4.22 watts (supplied by scanner)
environmental specifications for the scanner and TMA
Name Description
Temperature Operating: 10° to 35° C (50° to 95° F)
Storage: -40° to 70° C (-40° to 158° F)
Relative humidity Operating: 15 percent to 80 percent noncondensing
10° to 35° C (50° to 95° F)
Storage: up to 90 percent at
0° to 65° C or (32° to 149° F)
user’s manual
26
index
index
A
accessibility website 20
acquire scans 4
additional software
documentation
album
creating on the HP Photo
website
Apple System Profiler 10
2
6
B
bonus software
documentation
buttons
3, 6
Copy
HP Instant Share 3, 6
Memories Disc Creator 3, 7
Scan 3, 5
2
C
cables
connecting
types 10
call support 20
cancel
printing copies
change
preview images
clean
scanner glass
TMA 9
contact support 20
convert text for editing on
computer
copies
print
Copy button
description
use 6
customer support 20
10
6
5
9
12
6
3
D
destination directory invalid 9
digital versatile disc (DVD) 7
disabilities assistance 20
document locations 2
document scans
from Scan button
driver updates 20
5
E
edit text 12
electrical specifications
TMA
26
end-of-life return programs 19
energy consumption
Energy Star
Energy Star
description
website 18
environmental
specifications
stewardship program i, 18
18
18
26
F
files
output types
final scan area 14, 15
8
H
hardware
find information about
test mode 11
help
find documentation
phone support 21
support 20
websites 20
holder
negative
HP Copying software 6
HP Customer Care Center 20
HP Instant Share
Internet connection
use 6
HP Instant Share button
description
HP Photo & Imaging Software
HP Scanjet transparent
capacity 3
find information about 1
overview 3
scan slides 13
specifications 26
13, 15
3
Help
2
materials adapter (TMA)
1
2
6
HP Scanjet 2400, 3670,
3690, 3970 Scanner
Help 2
humidity specifications 26
I
images
preview and change
import scans 4
install
find information about
optical character
recognition software
(OCR) 12
test hardware 11
Instant Lamp Warm-up
setting
8
instant scan 8
Internet connection
for HP Instant Share
introduction
find information about
invalid directory or folder
message
9
5
1
6
1
L
lamp warm-up 8
M
maintain
clean scanner
TMA 9
maintenance
find information about
Memories Disc Creator button
description
messages
invalid directory or folder
9
2
3
N
negatives
find information about
handling 15
holder 13, 15
inserting 15
new drivers 20
newsletters
subscribing to
20
1
9
27
index
O
operating temperature
specifications
26
optical character recognition
12
(OCR)
originals
select type of
8
output file types 8
overview
find information about
1
P
phone support 21
photo show
using Memories Disc
Creator 3, 7
picture scans
from Scan button
5
power consumption
Energy Star
18
power specifications
TMA
26
preview images
on or off setting
8
view and change 5
print
6
copies
prints
ordering in high quality
product registration 2
product specifications 25
product support 20
programs
scan from
4
R
recycle 18, 19
register scanner 2, 20
regulatory information 18
resolution
determining best settings
return programs 19
S
scan
find information about
from HP Director 4
from the front panel
buttons
multiple originals 14, 16
negatives 15
overview 4
with Copy button 6
with high resolutions 4
with Scan button 5
Scan button 3
description 3
use 5
scanner
care and cleaning
find information about 1
glass cleaning 9
register 20
Setup Poster 2
size
TMA
slides
find information about
holder 13
inserting 13
software
6
updates
specifications
environmental
product 25
scanner 25
TMA 26
stewardship program 18
storage specifications 26
subscribe newsletters and
updates
support
4
find information about
product support 20
26
20
T
technical support 20
1
telephone support 21
temperature specifications 26
test
4
scanner hardware
11
text scanning 12
third-party
documentation
2
TMA. See HP Scanjet
transparent materials
adapter (TMA)
transparent materials adapter.
See HP Scanjet
transparent materials
adapter (TMA)
9
troubleshoot
find information about 1
scanner hardware 11
TWAIN
scan from
4
U
uninstall
1
find information about
update drivers 20
1
upgrade warranty 24
User’s Manual 2
V
26
video compact disc (VCD) 7
view
preview images
5
W
warranty i, 17
find information about 2
upgrade options 24
20
2
websites
disability assistance
Energy Star 18
20
scanjet 20
support 20
weight
26
TMA
user’s manual
28
www.hp.com
Printed in U.S.A. 2003
*C3851−90113*
Q3851-90113
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