HP 200-5100t, 200-5110, 200-5150t, 200-5200t, 200-5250 Support Guide
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Refurbished
Limited Warranty and
Support Guide
Remis à neuf
Guide de garantie limitée et
d’assistance technique
HP refurbished
Limited Warranty and Support Guide
Warranty Statement
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Safety Information
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Support Information
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Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number,
and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on
the keyboard at the same time.
Model Number: _____________________________________________________
System (Product) Number: _____________________________________________
Serial Number: _____________________________________________________
Software Build Number: ______________________________________________
Operating System: ___________________________________________________
Purchase Date: ______________________________________________________
Refurbished HP Pavilion Desktop Computers, HP Pavilion Media Center
Computers, HP Digital Entertainment Center, HP Displays,
and HP Notebook Consumer Products.
Hardware Limited Warranty
HP Product Duration
Hardware 90-day limited warranty
Software 90-day technical support
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty
rights from Hewlett-Packard, the manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements. In addition, you may also have
other legal rights under applicable local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR
ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW
OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED
WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL
TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any
country/region where HP or its authorized service providers offer warranty service for
the same product model number subject to the terms and conditions set forth in this Limited
Warranty. This HP Limited Warranty is subject to all applicable laws and regulations,
including US and other national export and import laws and regulations.
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Under the HP Global Limited Warranty program, products purchased in one
country/region may be transferred to another country/region, where HP or its authorized
service providers offer warranty service for the same product model number, without
voiding the warranty. Warranty terms, service availability, and service response times may
vary from country/region to country/region. Standard warranty service response time is
subject to change due to local parts availability. If so, your HP authorized service provider
can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the United
States or other governments.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware
products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold
by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates,
authorized resellers, or country/region distributors (collectively referred to in this Limited
Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited
to the hardware components and required firmware. The term “HP Hardware Product”
DOES NOT include any software applications or programs; non-HP products or
non-HP branded peripherals. All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage subsystems, displays, printers and
other peripherals — are provided “AS IS” without HP warranty. However,
non-HP manufacturers and suppliers, or publishers may provide their own warranties
directly to you.
HP warrants that the HP Hardware Products that you have purchased or leased from HP
are free from defects in materials or workmanship under normal use during the Limited
Warranty Period. Scratches, dents, adhesive marks, and overall external appearance are
deemed not to be defects in workmanship or materials on refurbished product and are not
covered under the warranty. The Limited Warranty Period starts on the date of purchase or
lease from HP, or from the date HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the product, is your proof of the purchase
or lease date. You may be required to provide proof of purchase or lease as a condition of
receiving warranty service. You are entitled to hardware warranty service according to the
terms and conditions of this document if a repair to your HP Hardware Product is required
within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware
Products may be manufactured using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or replace HP Hardware Products (a)
with new or previously used products or parts equivalent to new in performance and
reliability, or (b) with equivalent products to an original product that has been
discontinued. Replacement parts are warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of
the HP Hardware Product they are replacing or in which they are installed, whichever
is longer.
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HP will, at its discretion, repair or replace any component or hardware product that
manifests a defect in materials or workmanship during the Limited Warranty Period. All
component parts or hardware products removed under this Limited Warranty become the
property of HP. In the unlikely event that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s
choosing that is the same or equivalent to your HP Hardware Product in performance or (b)
to give you a refund of your purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT
OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED
FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts and does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,
improper or inadequate maintenance or calibration or other external causes;
(b) by operation outside the usage parameters stated in the user documentation that
shipped with the product; (c) by software, interfacing, parts or supplies not supplied by
HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in
transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user replaceable HP or HP approved
parts if available for your product in the servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF
ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE
THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED
TO THEIR ORIGINAL STATE.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE
PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN HP
SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE
OF HP — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited
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Warranty is valid unless it is made in writing and signed by an authorized
representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S
MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR
OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES
CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MAD E BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A
CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING
NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY
PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF
ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO
CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE
OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION
TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period
commencing on the date of purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty
Period, you may be directed by HP to verify configurations, load most recent firmware,
install software patches, run HP diagnostics tests or use HP remote support solutions where
applicable.
HP strongly encourages you to accept the use of, or to employ available support
technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource
requirements. Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.
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Customer Self Repair Warranty Service
(Desktops, Notebooks, Displays and Digital Entertainment Centers ONLY)
In countries/regions where it is available, your HP Limited Warranty may include a
Customer Self Repair warranty service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of warranty service. If so, HP will ship
approved replacement parts directly to you to fulfill your HP Hardware Product warranty
service. This will save considerable repair time. After you contact HP and the fault
diagnosis identifies that the problem can be fixed using one of these parts, a replaceable
part can be sent directly to you. Once the part arrives, replace the defective part pursuant
to the provided instructions and documentation. If further assistance is required, call the HP
Technical Support Center and a technician will assist you over the phone. In cases where
the replacement part must be returned to HP, you must ship the defective part back to HP
within a defined period of time, normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to
return the defective product may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used. If customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also obtain information on this
warranty service on the HP Web site at: http://www.hp.com/support
Carry-in Warranty Service
(Desktops ONLY)
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and from
the service location. In addition, you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk of loss during shipping.
Mail-in Warranty Service
(Notebooks ONLY)
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of
mail-in service, you will be required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to the repair location. In addition, you
are responsible for insuring any product you ship and assume risk of loss during shipping.
HP will return the repaired product to you and incur all logistics and insurance costs to
return the product to you.
Pick Up & Return Warranty Service
(Desktops and Digital Entertainment Centers ONLY)
Your HP Limited Warranty may include a pick up and return warranty service. Under the
terms of pick up and return service, HP will pick up the defective unit from your location,
repair it and return it back to your location. HP will incur all repair, logistics and insurance
costs in this process.
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Advanced Unit Replacement Warranty Service
(Displays ONLY)
Your HP Limited Warranty may include an advance unit replacement warranty service.
Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed
as defective, HP will ship a replacement product directly to you. On receiving the
replacement unit you will be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a defined period of time, normally
fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit
to HP. Failure to return the defective unit may result in HP billing you for the replacement
product.
On-Site Warranty Service
(Digital Entertainment Centers ONLY)
Your HP Limited Warranty service may include on-site labor support to repair your
hardware. HP provides on-site service during standard office hours. Standard office hours
are typically 8:00am to 5:00pm, Monday through Friday, but may vary with local business
practices. If your location is outside the customary service zone (typically 50km/30mi)
response times may be longer or there may be additional charges. To locate the nearest
HP authorized service provider refer to the HP Web site at:
http://www.hp.com/support
HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself based on instructions and
documentation provided by HP. You are also required to cooperate with HP in attempting
to resolve the problem over the telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third party options and/or
substituting options. In order to receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site; (b) notify HP if products are being
used in an environment which poses a potential health or safety hazard to HP employees
or subcontractors; (c) subject to its reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities, information and systems
determined necessary by HP to provide timely support; (d) ensure that all manufacturers
labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an
environment consistent with product specifications and supported configurations.
If you require an HP representative to handle all component replacements, support uplift
contracts are available at additional cost.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in all
countries/regions. For information on availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at:
http://www.hp.com/support
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Options and Software Limited Warranties
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are
as set forth in the Limited Warranty applicable to the HP Option and are included in the
HP Option product packaging. If your HP Option is installed in an HP Hardware Product,
HP may provide warranty service for either the period specified in the warranty documents
(HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty Period starts from the date of
purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your warranty start date. See your HP
Option Limited Warranty for more details. Non-HP options are provided “AS IS”. However,
non-HP manufacturers and suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR
PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (AS
DEFINED BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not
allow exclusion of implied warranties or limitations on the duration of implied warranties,
so the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT), EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
HP’s only warranty obligations with respect to software distributed by HP under the HP
brand name are set forth in the applicable end-user license or program license agreement
provided with that software. If the removable media on which HP distributes the software
proves to be defective in materials or workmanship within ninety (90) days of purchase,
your sole remedy shall be to return the removable media to HP for replacement. For blank
tape removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.
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