HP 200-5020 User Manual [fr]

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Understanding hard disk drive space

The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.

In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised.

Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the System Recovery information.

Table of contents

1 Getting information

2 Setting up your computer

Protecting your computer ......................................................................... 3

Guidelines for installing software and hardware devices ............................. 4

Connecting to the Internet ........................................................................ 4

Transferring files and settings to your new computer ................................... 5

3 Troubleshooting and maintenance

Computer does not start .......................................................................... 6

Power ................................................................................................... 7

Display (monitor) .................................................................................... 7

Keyboard and mouse (with cable) ............................................................ 8

Keyboard and mouse (wireless) ............................................................... 9

Speakers and sound ............................................................................. 10

Internet access ..................................................................................... 11

Software troubleshooting ....................................................................... 12

Maintenance ....................................................................................... 15

System Recovery .................................................................................. 17

Recovery discs ..................................................................................... 20

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1 Getting information

Type of information Where to find

Set up your computer. Setup poster included with your computer.

●

See how-to videos about using

●

the features of your computer.

Use the computer.

●

Connect to the Internet.

●

Recover factory settings.

●

Learn how to use the

●

Microsoft® Windows® 7 operating system.

Find Windows 7 password

●

information.

Troubleshoot the most common

●

computer hardware and software issues.

Find links to driver updates.

●

Read frequently asked

●

questions.

Find electronic user guides

●

and specifications for your computer model.

Order parts and find

●

additional troubleshooting help.

www.hp.com/supportvideos (English only)

Visit

Getting Started (this guide)

Help and Support Click the Start button, and then click Help and Support or visit

www.hp.com/go/win7.

Windows 7 troubleshooting tools

1. Click the Start button, click Control Panel, and then click System and Security.

2. Under Action Center, click Find and fix problems (troubleshooting).

HP Support Web site:

www.hp.com/support

Upgrade or replace

●

components of your computer.

Find computer warranty

●

information.

Get technical support.

●

Upgrading and Servicing Guide

Click the Start button, click All Programs, and then click User Guides.

If the guide is not available there, visit

Limited Warranty and Support Guide or the Warranty and Support Information included with your computer.

www.hp.com/support

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Type of information Where to find

Get up-to-date information and

●

help from the Windows community.

Connect to a TV. Watching and Recording TV

●

Get special utilities for

●

computer owners.

Maintain your computer. HP Support Assistant — Maintains your computer performance and resolve

●

Find ergonomic information. Safety & Comfort Guide

●

WARNING!

location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

To reduce the risk of electrical shock or damage to your equipment: Place the computer in a

www.hp.com/support/consumer-forum

Click the Start button, click All Programs, and then click User Guides.

If the guide is not available there, visit

PC Help & Tools folder Click the Start button, click All Programs, and then click PC Help &

Tools.

problems faster by using automated updates, onboard diagnostics, and guided assistance.

Click the Start button, click All Programs, click HP, and then click HP Support Assistant.

Click the Start button, click All Programs, and then click User Guides or visit

www.hp.com/ergo.

www.hp.com/support

WARNING!

outlet that is easily accessible at all times.

WARNING!

move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

WARNING!

drives.

Do not disable the power cord grounding plug. Plug the power cord in a grounded (earthed)

Disconnect power from the equipment by unplugging the power cord from the electrical outlet.

The power supply is preset for the country/region in which you purchased your computer. If you

To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD

2 Chapter 1 Getting information ENWW

NOTE:

Windows.

Some features might not be available on systems that are shipped without a version of Microsoft

2 Setting up your computer

Follow the steps on the setup poster included with your computer.

❑

Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or

❑

where it can be stepped on or damaged by placing furniture on it.

Connect all power cords from the monitor, computer, and accessories to a power surge protection device that

❑

is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

Download and install operating system updates.

❑

Look in the computer box for additional printed details or updates.

❑

Read the Safety and Regulatory Information document in the User Guides folder.

❑

Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and

❑

electrical and mechanical safety information. Click the Start button, click All Programs, and then click User Guides or visit

www.hp.com/ergo.

Protecting your computer

Computer risk Computer feature

Unauthorized use of the computer or user account

Unauthorized access to Setup Utility, BIOS settings, and other system identification information

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User password

A password is a group of characters that you choose to secure computer information.

Administrator password

Protecting your computer

Computer risk Computer feature

Computer viruses Antivirus software

The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service.

Unauthorized access to data and ongoing threats to the computer

NOTE:

Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.

Firewall software

Windows 7 includes firewall software preinstalled on the computer.

●

The antivirus software, which is preinstalled on the computer, includes

●

firewall software.

Windows 7 critical security updates

Microsoft continually updates the Windows 7 operating system.

Guidelines for installing software and hardware devices

After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.

NOTE:

infect the computer with a virus, or be illegal.

Use only licensed original software. Installing copied software could result in an unstable installation,

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware (might be sold separately).

For a modem, connect to a telephone line (DSL) or cable line and to your computer.

◦

For a wired network connection, connect an Ethernet cable to the computer and to a network router or

◦

LAN device.

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For a wireless network connection, use a wireless router with the computer to connect to a WLAN with

◦

an Internet connection.

2. Get Internet service.

◦

instructions provided by the ISP.

If you did not set up the computer for Internet service during the initial setup, do so now by using Online

◦

Services:

a. Click the Start button, click All Programs, click Online Services, and then click Get Online. b. Follow the onscreen instructions to select an ISP and set up Internet service.

NOTE:

transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP.

3. Using your Internet connection through your ISP, open a Web browser and browse the Internet.

Online Services provides a list of ISPs; however, you might choose another ISP or

NOTE:

If you have issues connecting to the Internet, see Internet access on page 11.

Transferring files and settings to your new computer

You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software.

NOTE:

To transfer your files and settings:

2. Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new

NOTE:

Windows.

The Easy Transfer Cable is sold separately. A standard USB cable does not work.

Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer.

computer.

Some features might not be available on systems that are shipped without a version of Microsoft

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Transferring files and settings to your new computer

3 Troubleshooting and maintenance

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see

Computer does not start

Symptom Possible solution

Getting information on page 1.

Error message: Hard disk drive error.

Computer will not turn on or start.

Computer seems to be locked up and is not responding.

Contact Support.

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See

Test the wall outlet by connecting a different electrical device to it.

Use the Windows Task Manager to close any programs not responding, or restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click Start Task Manager.

3. Select the program that is not responding, and then click End Task.

If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the On button on the computer for 5 or more seconds to turn off the computer, and then press the On button to restart the computer.

Display (monitor) on page 7.

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Power

Symptom Possible solution

Error message: Invalid system disk or Non-System disk or Disk error.

Computer does not turn off when the On button is pressed.

Computer shuts down automatically.

When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start up.

Press and hold the On button until the computer turns off. Check Power Settings.

The computer might be in an exceedingly hot environment. Let it cool down.

●

Ensure that computer air vents are not blocked and that the internal fan is running —

●

see

Keeping the computer free of dust, dirt, and heat on page 16. (Your computer

might not have an internal fan.)

Display (monitor)

Symptom Possible solution

Screen is blank, and monitor power light is not lit.

Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible

Reconnect the power plug to the back of the monitor and to the wall outlet.

Press the On button on the monitor.

again.

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Press the Sleep button (select models only), or the Esc key on the keyboard, to resume from Sleep mode.

Press the On button to turn on the computer.

Inspect the monitor video connector for bent pins:

If any of the pins are bent, replace the monitor connector cable.

●

If no pins are bent, reconnect the monitor connector cable to the computer.

●

Power

Symptom Possible solution

Images on the screen are too large or too small, or the images are fuzzy.

NOTE:

In addition to the information listed here, also refer to the documentation that came with your monitor.

Adjust the monitor resolution setting in Windows 7:

1. Click the Start button, and then click Control Panel.

2. Under Appearance and Personalization, click Adjust Screen Resolution.

3. Adjust resolution as necessary, and then click Apply.

Keyboard and mouse (with cable)

Symptom Possible solution

Keyboard commands and typing are not recognized by the computer.

Mouse (with cable) does not work or is not detected.

Cursor does not move using the arrow keys on the number keypad.

Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer, and then restart your computer.

Unplug and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer.

Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be used.

8 Chapter 3 Troubleshooting and maintenance ENWW

Symptom Possible solution

Cursor does not respond to mouse movement.

Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly.

Use the keyboard to save changes in all open programs, and then restart your computer:

1. Press the Alt+Tab keys simultaneously to navigate to an open program.

2. Press the Ctrl+S key simultaneously to save your changes in the selected program (Ctrl

+S is the keyboard shortcut for Save on most—not all—programs).

3. Repeat step 1 and step 2 to save changes in all open programs.

4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard

simultaneously to display the Windows Start menu.

5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then press Enter.

6. After the shutdown is complete, unplug and reconnect the mouse connector to the back

of your computer, and then restart your computer.

For a mouse with a roller ball:

Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it

●

counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not paper). Also clean the rollers on which the ball moves.

Use a mouse pad or other rough surface under the mouse.

●

For an optical mouse:

Clean the optical mouse: Gently wipe the light sensor lens on the bottom of the mouse

●

by using a lint-free cloth (not paper).

Use a mouse pad, white sheet of paper, or other less reflective surface under the

●

mouse.

Keyboard and mouse (wireless)

Symptom Possible solution

Wireless keyboard or mouse does not work or is not detected.

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Ensure that you are using the wireless keyboard or wireless mouse within range of the

●

receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization.

Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.

●

Click the left mouse button to reactivate it.

Replace the batteries in the keyboard and mouse.

●

Re-synchronize the keyboard and mouse to the receiver using the following steps.

●

Keyboard and mouse (wireless)

Symptom Possible solution

The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices.

1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your

computer model might have a connector dedicated to the receiver. If you have a choice, use a USB connector on the front of the computer.

2. Check that the mouse is on (A), and push and hold the Connect button (B) on the underside

of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for response on the screen.

Off

Connect

3. After the mouse connection is established, continue by using the steps that follow to repeat

the procedure for the keyboard.

4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds

until the LED on the receiver lights or stops flashing.

Speakers and sound

Symptom Possible solution

Volume is very low or unsatisfactory.

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Ensure that you connected the speakers to the Audio Out (lime green) connector on the back of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers.

Symptom Possible solution

No sound is produced.

For Windows 7:

1. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting.

2. Under Hardware and Sound, click Troubleshoot and audio playback.

If you use an HDMI connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.

If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio is enabled and that the volume is set appropriately.

Ensure that you connected powered (active) speakers and that they are turned on.

Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector.

To resume from Sleep mode, press the Sleep button (select models only), or press Esc.

Unplug headphones if they are connected to your computer (or speaker system).

Internet access

Symptom Possible solution

Internet programs do not start automatically.

I cannot connect to the Internet.

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For Windows 7:

1. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting.

2. Under Network and Internet, click Connect to the Internet.

Internet access

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