HP 200-5016d, 200-5040in, 200-5070d, 200-5160a, 200-5170d Service Guide

Limited Warranty and Support Guide

Warranty Statement

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Safety Information

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Support Information

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Before contacting the HP Customer Care Center, it’s important to have the
following information handy.

Please take a moment to write down your product information for future
reference.

The first four items on the list (Model Number, Product Number, Serial Number,
and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on
the keyboard at the same time.

Model Number: _____________________________________________________

System (Product) Number: ____________________________________________

Serial Number: _____________________________________________________

Software Build Number: ______________________________________________

Operating System: __________________________________________________

Purchase Date: ______________________________________________________

Hardware Limited Warranty

HP Product Duration

Hardware One (1) year limited warranty*

Phone assistance to get
you up-and-running

*The warranty period may be longer in certain countries/regions. Please check with the
seller of the product or consult the HP Web site at: http://www.hp.com

Thirty (30) days

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty
rights from Hewlett-Packard, the manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements. In addition, you may also have
other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR
ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW
OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED
WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL
TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE LIMITED
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any
country/region where HP or its authorized service providers offer warranty service for the
same product model number subject to the terms and conditions set forth in this Limited
Warranty. This HP Limited Warranty is subject to all applicable laws and regulations,
including US and other national export and import laws and regulations.

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Under the HP Global Limited Warranty program, products purchased in one
country/region may be transferred to another country/region, where HP or its authorized
service providers offer warranty service for the same product model number, without
voiding the warranty. Warranty terms, service availability, and service response times
may vary from country/region to country/region. Standard warranty service response
time is subject to change due to local parts availability. If so, your HP-authorized service
provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the
United States or other governments.

This Limited Warranty applies only to HP-branded and Compaq-branded hardware
products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold
by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates,
authorized resellers, or country/region distributors (collectively referred to in this Limited
Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited
to the hardware components and required firmware. The term “HP Hardware Product”
DOES NOT include any software applications or programs; non-HP products or non
HP-branded peripherals. All non-HP products or non HP-branded peripherals external to
the HP Hardware Product — such as external storage subsystems, displays, printers, and
other peripherals — are provided “AS IS” without HP warranty. However, non-HP
manufacturers, suppliers, or publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased from
HP are free from defects in materials or workmanship under normal use during the Limited
Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from
HP, or from the date HP completes installation. Your dated sales or delivery receipt,
showing the date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a condition of
receiving warranty service. You are entitled to hardware warranty service according to
the terms and conditions of this document if a repair to your HP Hardware Product is
required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware
Products may be manufactured using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or replace HP Hardware Products
(a) with new or previously used products or parts equivalent to new in performance and
reliability, or (b) with equivalent products to an original product that has been
discontinued. Replacement parts are warranted to be free from defects in material or
workmanship for ninety (90) days or for the remainder of the Limited Warranty Period of
the HP Hardware Product they are replacing or in which they are installed, whichever is
longer.

HP will, at its discretion, repair or replace any component or hardware product that
manifests a defect in materials or workmanship during the Limited Warranty Period. All
component parts or hardware products removed under this Limited Warranty become the
property of HP. In the unlikely event that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s
choosing that is the same or equivalent to your HP Hardware Product in performance or

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(b) to give you a refund of your purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for defective products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT
OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED
FOR THE HP HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or consumable parts and does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,
improper or inadequate maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user documentation that shipped
with the product; (c) by software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in
transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user-replaceable HP or HP approved
parts if available for your product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER
THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA
ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE
PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN
HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR
PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions
of this Limited Warranty is valid unless it is made in writing and signed by an authorized
representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S
MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE

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