HP 2000C User Manual

User’s Guide

English

HP 2000C

Professional Series

Color Printer

Hewlett-Packard Limited Warranty Statement

HP Product Duration of Limited Warranty

Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer and Related HP Hardware 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided

or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Départements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce

such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

User’s Guide

English

HP 2000C

Professional Series

Color Printer

User’s Guide Number C4530-90019

Printed in U.S.A. 1/98

Acknowledgments

Arial®, Gill Sans®, Monotype®, and Times® are U.S. registered trademarks of The Monotype Corporation.

CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc., and scalable outlines are licensed from Agfa Division of Miles, Inc.

Graphite™ is a trademark of David Siegel. ITC Bookman® is under license from and a registered trademark of

International Typeface Corporation. Lucida® is a U.S. registered trademark of Bigelow & Holmes, Inc. Microsoft® is a U.S. registered trademark of Microsoft Corporation. Milestones™ is a trademark of The Monotype Corporation. PL™ is a trademark of Photolettering Inc. TrueType™ is a U.S. trademark of Apple Computer, Inc. Windows® is a registered trademark of Microsoft Corporation in the

U.S. and other countries.

Acknowledgments

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Printing History

Getting Started

See the HP 2000C Setup Poster for instructions on setting up your printer.

Section 1 – Printing Basics

The Printer’s Key Features . . . . . . . . . . . . . . . . . . . . . . . . .3

Understanding the Printer’s Parts and Functions . . . . .6

Using Your Printer Driver Software . . . . . . . . . . . . . . . . .11

Selecting and Using Paper . . . . . . . . . . . . . . . . . . . . . . .17

Monitoring and Replacing Ink Cartridges . . . . . . . . . .25

Maintaining and Replacing Printheads . . . . . . . . . . . .29

Using Your Printer on a Network . . . . . . . . . . . . . . . . . .35

Section 2 – Problem Solving and Maintenance

Table of Contents

Troubleshooting Printing Problems . . . . . . . . . . . . . . .37

Section 3 – Support

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Ordering Parts and Accessories . . . . . . . . . . . . . . . . . .47

Section 4 – Specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

The Printer’s Key Features

HP’s Fastest Color InkJet Printer

The HP 2000C Professional Series Color Printer delivers professional-quality documents and presentations faster than any color printer in its class.

HP’s Fastest Color InkJet Printer

• Prints black text up to 10 pages per minute.

• Prints color at twice the speed of other HP desktop printers.

Brilliant, Photo-quality Color on any Paper with HP’s PhotoREt II and ColorSmart II Technology

• PhotoREt II uses the smallest ink drop size to create more

shades of color, smoother transitions between tones, and crisper-looking output.

• ColorSmart II technology automatically optimizes print

settings and color output quality for all types of documents.

Smart Printing Saves You Time and Money

• The HP smart printing system provides status on ink levels,

maximizes printing speed, controls and monitors print quality, and automatically senses transparencies.

• The HP 2000C is network-ready for small work groups.

• The optional HP 2000C Professional Series Accessory

Paper Tray holds higher volumes of paper and expands the printer's paper capacity to 400 sheets for larger print jobs. With two media sources (IN tray and accessory paper tray), you can have access to two different media types at the same time. (See “Ordering Parts and Accessories” in this User’s Guide for part numbers and ordering information).

Section 1 Printing Basics

The Printer’s Key Features

Consistent Black and Color Print Quality with HP Printing Supplies

HP printers, printheads, and ink cartridges are all part of the HP RealLife Imaging System – designed to work together to deliver professional print quality at exceptional speeds for results that are always clear, always sharp. The HP RealLife Imaging System gives you:

• clear, crisp black text and sharp, vivid color on any kind

of paper.

• photo-perfect color images on HP special papers

and film.

• a modular ink delivery system, featuring separate ink

cartridges and printheads, which provides consistently superior print quality and a lower cost per page.

Ink Cartridges

Each HP No. Ink Cartridge is a self-contained, plug-in ink supply, separate from the printhead. The four ink cartridges never need maintenance, and are individually replaceable, so no ink is wasted. Black ink cartridges are also available in a large size (74 ml) to give you even greater value.

Built-in smart chips on all ink cartridges enable the printer to alert you when ink levels are low.

Section 1 Printing Basics

The Printer’s Key Features

Consistent Black and Color Print Quality with HP Printing Supplies

Printheads

Each HP No. Printhead is a sophisticated ink delivery device, based on HP’s industry-leading inkjet technology. The four individually replaceable printheads are engineered to last through many ink cartridges, and will continue to provide excellent printing results even when ink levels are low.

Built-in smart chips on all printheads fine-tune ink drop size and volume, for exceptionally refined print quality on all types of papers.

NOTE:

Your HP selection number takes the guesswork out of replacing HP ink cartridges and printheads. Your printer will alert you when you need to replace an ink cartridge; just remember what color ink you need, and look for HP No. to match your HP printing supplies automatically with your HP 2000C printer.

Section 1 Printing Basics

Understanding the Printer’s Parts and Functions

Printer Parts and Functions

Printhead Latch (purple)

Printhead Sockets

Paper Supports

Latch Tab (metal)

Carriage Lock (purple)

Printhead Access Cover

Buttons:

Power Pause/Cancel Print Resume

Lights:

Power (green) Attention (amber) Activity (green)

Section 1 Printing Basics

Ink Cartridge Door

Ink Cartridge Slots Paper Length Adjuster OUT Tray (removable)

Single Envelope Slot and Width Adjuster

IN Tray

Paper Width Adjuster

Understanding the Printer’s Parts and Functions

Printer Parts and Functions

OUT Tray Receives paper as it comes out of the printer. The OUT tray can

be repositioned to improve access to the IN tray, or it can be removed for maintenance tasks.

Single Envelope Slot Holds a single envelope for feeding into the printer.

Envelope Width Adjuster Slides to fit the width of the envelope.

Paper Supports Support each printed page briefly, as it dries.

IN Tray Holds stacks of paper, envelopes, or transparencies.

Paper Length Adjuster Slides left and right, out and in to fit the length of the paper

in the IN tray.

Paper Width Adjuster Slides to fit the width of the paper in the IN tray.

Ink Cartridge Door Protects and provides access to the ink cartridges.

Ink Cartridge Slots Hold the black and color ink cartridges.

Printhead Access Cover Provides access to the printhead carriage. The printhead access

cover must be closed for the printer to operate.

Printhead Carriage Holds the black and color printheads in the printhead sockets.

Printhead Sockets Hold the black and color printheads.

Printhead Latch (purple) Protects the printheads, which rest in the printhead sockets under

the latch. The printhead latch includes a hook that catches on the carriage lock.

Carriage Lock (purple) Locks the printhead latch. The hook must be engaged in the lock

for the printhead carriage to be able to move.

Latch Tab (metal) Prevents the printhead latch from being opened when the printer

is not turned on.

Section 1 Printing Basics

Understanding the Printer’s Parts and Functions

Printer Parts and Functions

Printer Parts Functions

Power Button Press once to turn the printer on and off. Also used to print a

Sample page or Diagnostic Test page (see next page).

Pause/Cancel Print Button Press once to pause printing.

Press once to start printing (when printing has been paused). Press twice in rapid succession to cancel current print job.

Resume Button Press once to resume printing after an Attention condition occurs

(such as out of paper or printhead access cover open). Also used to print a Diagnostic Test page (see next page).

Printer Lights Indications

Power Light (green) Off indicates the printer is turned off or not receiving power.

On indicates the printer is turned on and ready to print. Blinking indicates the printer is powering on or off.

Attention Light (amber) Off indicates normal printer operation.

Blinking indicates a condition that requires operator intervention (such as out of paper or printer is paused). See the Troubleshooting tab in the HP 2000C Toolbox for details on diagnosing the condition.

Activity Light (green) Off indicates the printer is idle (waiting for a print job).

Blinking indicates the printer is processing a print job.

Section 1 Printing Basics

Understanding the Printer’s Parts and Functions

Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons

A Sample page is a page that demonstrates black and colored text, and graphics. The Diagnostic Test page includes information on the printer, built-in fonts, printheads, and ink cartridges.

To print a Sample page

1 With the printer on (power light on), press and hold

down the power button for 5 seconds, or until the page begins to print.

2 Release the power button.

To print a Diagnostic Test page

1 With the printer on (power light on), press and hold

down the power button.

2 Press the resume button 5 times.

3 Release the power button.

Section 1 Printing Basics

Using Your Printer Driver Software

Printer Software Components

The printer software that comes with your HP 2000C printer makes printing from Windows-based programs faster and easier than ever. This section is an overview of the components and functions of your printer software.

Printer Software Components

The printer software includes the HP 2000C printer driver and the HP 2000C Toolbox. These two components work together to provide:

• status, attention, and error messages indicating

the current state of the printer, ink cartridges, and printheads.

• tutorials for basic printing tasks.

• step-by-step troubleshooting.

• access to printer services to maintain printer

performance.

The HP 2000C printer software features HP’s exclusive ColorSmart II technology that analyzes your documents and automatically adjusts the color settings to produce the best possible color output.

ColorSmart II technology also provides:

• enhanced Internet and multimedia printing that

produces high-resolution images from lower-resolution screen images.

• sRGB color matching for consistent color output from

screen to page.

• MMX compatibility for faster color processing.

Section 1 Printing Basics

Using Your Printer Driver Software

Selecting Your Printer

To use your HP 2000C printer, make sure it is selected as the default printer.

To select your printer as the default printer–Windows 95 and Windows NT 4.0

1 Click Start, and then select Printers from the

Settings menu.

2 Click the icon for your HP 2000C printer

to select it.

3 From the File menu, select Set As Default, then close

the window.

To select your printer as the default printer–Windows 3.1

1 In the Program Manager, open the Main

program group.

2 Double-click Control Panel to open it, then

double-click Printers.

3 Select your HP 2000C printer from the Installed

Printers list, and then click Set As Default Printer.

4 Click Close and exit the Control Panel.

Section 1 Printing Basics

Using Your Printer Driver Software

Using the HP 2000C Toolbox

The HP 2000C Toolbox is a software utility that provides access to all the information you’ll need when using your printer. Information is divided into four main categories:

• Printer Status – Provides information about the current

working status of the printer and ink levels.

• How Do I? – Contains tutorials for basic printer tasks,

such as replacing ink cartridges and printheads, or printing on a variety of paper types and sizes.

• Troubleshooting – Provides step-by-step problem

solving for common printing problems.

• Services – Provides access to printer services, which

include aligning and cleaning the printheads, printing a Diagnostic Test page, testing printer communication, balancing color, and printing a page showing current ink levels.

To use the HP 2000C Toolbox, make sure the printer and computer are on. Always turn the printer on first.

Using the HP 2000C Toolbox

To open the HP 2000C Toolbox – Windows 95 and Windows NT 4.0

• Double-click the HP 2000C Toolbox icon in

the bottom-right corner of the Windows Taskbar.

• From the Start menu, choose Programs. Then, choose

HP 2000C Utilities, then HP 2000C Toolbox.

To open the HP 2000C Toolbox – Windows 3.1

• Double-click the HP 2000C Toolbox icon in the

HP 2000C Utilities Program Group.

Section 1 Printing Basics

Using Your Printer Driver Software

Changing Print Settings

The basic print settings you will need are usually selected within your software program. These settings include the number of copies, paper size, and page orientation. To get to HP’s Print Settings dialog box, see the topic “Change Print Settings” on the How Do I? tab in the HP 2000C Toolbox.

Selecting Custom HP Print Settings

HP’s Print Settings dialog box allows you to select settings that are not provided by the software program.

The Setup tab contains the following options:

• Print Quality – Use to select the level of print quality

(Best, Normal, and EconoFast).

• Paper Size – Use to select the size of paper you have

loaded in your printer.

• Paper Type – Use to select the setting that matches the

type of paper or media that you are printing on, such as plain paper, transparencies, or special HP papers.

• Paper Source – Use to select between the IN tray and

the optional accessory paper tray as the paper source, or to choose which source is used first when both trays are used for a print job.

The Features tab contains the following options:

• Two-sided Printing – Use to print on both sides of

the paper.

• Pages Per Sheet – Use to print 1, 2, or 4 pages on each

sheet of paper.

• Poster Printing – Use to print a single-page document

onto 4, 9, or 16 sheets of paper, which can be pasted together to form one poster-size document.

Section 1 Printing Basics

+ 37 hidden pages