HP 17-p000, 17-p199 Maintenance guide
HP 17 Notebook
AMD models 17-p000 –17-p199
Maintenance and Service Guide
© Copyright 2015, 2016 HP Development
Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware,
drivers, and/or software to take full advantage
of Windows functionality. See
http://www.microsoft.com for details.
Third Edition: February 2016
Second Edition: September 2015
First Edition: April 2015
Document Part Number: 811417-003
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display ................................................................................................................................................................... 8
Top ......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................... 9
Buttons and speakers (select products only) ................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 17
Mass storage devices .......................................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ........................................................................................................................................ 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ....................................................................................................... 22
Packaging and transporting guidelines ......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures ................................................................................................................. 25
Battery ............................................................................................................................................... 26
Optical drive ...................................................................................................................................... 27
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures ................................................................................................................. 29
Base enclosure .................................................................................................................................. 30
Display panel ..................................................................................................................................... 34
WLAN module .................................................................................................................................... 42
TouchPad button board .................................................................................................................... 44
Battery Board (select models only) .................................................................................................. 45
Optical drive connector ..................................................................................................................... 45
USB board .......................................................................................................................................... 47
Hard drive .......................................................................................................................................... 48
System board .................................................................................................................................... 50
Speakers ............................................................................................................................................ 53
Memory modules .............................................................................................................................. 54
RTC battery ........................................................................................................................................ 55
Power connector ............................................................................................................................... 56
Fan ..................................................................................................................................................... 57
Heat sink ............................................................................................................................................ 58
Power button board .......................................................................................................................... 60
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................... 62
Restoring factory settings in Computer Setup ................................................................................. 62
Updating the BIOS ............................................................................................................................. 63
Determining the BIOS ..................................................................................................... 63
Downloading a BIOS update ........................................................................................... 63
Changing the boot order using the f9 prompt .................................................................................. 64
TPM BIOS settings (select products only) ........................................................................................................... 65
Using HP Sure Start (select products only) ......................................................................................................... 65
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 67
Starting Setup Utility (BIOS) ................................................................................................................................ 67
Updating Setup Utility (BIOS) .............................................................................................................................. 67
Determining the BIOS version ........................................................................................................... 67
Downloading a BIOS update .............................................................................................................. 68
9 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 70
vi
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
11 Specifications ........................................................................................................................................... 73
Computer specifications ...................................................................................................................................... 73
43.9-cm (17.3-in) display specifications ............................................................................................................ 74
Hard drive specifications ..................................................................................................................................... 75
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 76
12 Backup and recovery – Windows 10 ............................................................................................................. 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select products only) ........................................................................ 78
Using Windows Tools ........................................................................................................................................... 79
Restore and recovery .......................................................................................................................................... 79
Recovering using HP Recovery Manager .......................................................................................... 80
What you need to know before you get started ............................................................ 80
Using the HP Recovery partition (select products only) ................................................ 81
Using HP Recovery media to recover ............................................................................. 81
Changing the computer boot order ................................................................................ 82
Removing the HP Recovery partition (select products only) ......................................... 82
13 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select models only) ........................................................................... 83
Using Windows tools ........................................................................................................................................... 84
Restore and recovery .......................................................................................................................................... 84
Recovering using HP Recovery Manager .......................................................................................... 85
What you need to know before you get started ............................................................ 85
Using the HP Recovery partition (select models only) .................................................. 86
Using HP Recovery media to recover ............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select models only) ........................................... 87
14 Power cord set requirements ...................................................................................................................... 89
Requirements for all countries ........................................................................................................................... 89
Requirements for specific countries and regions ............................................................................................... 90
15 Recycling .................................................................................................................................................. 93
Index ............................................................................................................................................................. 95
vii
viii
1 Product description
Category Description
Product name HP Notebook
Models 17-p000 –17-p099
Processors
Chipset AMD A76M FCH
Graphics Internal graphics:
Support HD Decode, DX11, and HDMI
Panel 16:9 Ultra Wide Aspect Ratio (17.3 in 43.9 cm), HD+WLED, SVA, BrightView, 1366×768 display, 6.0 mm; typical
Memory Two SODIMM slots - NON customer accessible / upgradeable
●
AMD A10-7300 (1.9 GHz, up to 3.2, GHz, 2 MB L2), quad core 20 W, Max DDR3L-1600
●
AMD A8-7050 (2.2 GHz up to 3.0 GHz, 2 MB L2), dual core 15 W, Max DDR3L-1600
●
AMD A6-6310 (1.8 GHz up to 2.4 GHz, 2 MB L2), quad core 15 W, 1600 MHz DDR3L
●
AMD E1-6010 (1.35 GHz up to 1 MB L2), dual core 10 W, Max DDR3L-1333
AMD Integrated SOC FCH
AMD Radeon™ R6 Graphic
AMD Radeon™ R5 Graphics
AMD Radeon™ R4 Graphics
AMD Radeon™ R2 Graphics
brightness: 220 nits
Supports LVDS (co-layout with eDP1.2 PRS)
DDR3L-1600 Dual Channel Support
DDR3L-16009 Single Channel Support
DDR3L-1333 Single Channel Support (DDR3L-1600 downgrade to DDR3L-1333)
Supports up to 8 GB of system RAM in the following configurations:
●
2048-MB total system memory (2048×1)
●
4096-MB total system memory (4096×1)
●
6144-MB total system memory (4096×1) + (2048×1)
●
8192-MB total system memory (8192×1)
Hard drives Supports 2.5 in (6.35 cm) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
Single HDD configurations:
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
●
750-GB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
Optical drive Fixed, serial SATA, 9.5-mm tray load
1
Category Description
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Audio/video HP Webcam VGA camera (USB 2.0 fixed, no tilt, with activity LED, 640 x 480 by 24 frames per second)
Dual speakers
Enable HP Noise Cancellation
DTS™ Sound
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Compatible with Miracast-certified devices
Integrated Wireless options with single antenna (HMC/PCIe):
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi Adapter
Internal card
expansion
External
media card
Ports HDMI version 1.4 supporting up to 1920 ×1080 @ 60Hz
Keyboard/
pointing
devices
Power
requirements
One half-size mini-card slot for WLAN
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45
USB 3.0 (1 on left side)
USB 2.0 (1 on left side, one on right side)
AC Smart Pin adapter plug (4.5 mm barrel)
Headphone/Microphone combo jack
Full size standard textured island-style keyboard with numeric keypad
ClickPad with multi-touch gestures, with image sensor
Taps enabled by default
Support Modern Trackpad Gestures
Battery:
4-cell, 41-Whr, 2.8Ah, li-ion battery
Battery life enhancement
4 hr AMD for use with ULV APU (BGA, A10/A8)
5.75 hr AMD for use with APU (BGA, A8 A6/E1))
Supports fast charge
AC adapters:
2 Chapter 1 Product description
Category Description
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Security Lock
Operating
system
Serviceability End-user replaceable parts:
Preinstalled:
●
Windows 10
●
Windows 8.1
●
FreeDos 2.0
●
AC adapter
●
Battery
●
Optical drive
3
4 Chapter 1 Product description
2 External component identification
5
Right side
Component Description
(1) Power light
(2) Hard drive light
(3) Audio-out (headphone)/Audio-in (microphone)
jack
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
6 Chapter 2 External component identification
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light
(3) Security cable slot Attaches an optional security cable to the computer.
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5)
(6) HDMI port Connects an optional video or audio device, such as a high-
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
Vents (2) Enable airflow to cool internal components.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The battery is not charging.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
external drive, printer, scanner or USB hub.
(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
Left side 7
Display
Component Description
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
8 Chapter 2 External component identification
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
area networks (WLANs).
to video conference and chat online using streaming video.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
items on the screen.
Lights
Top 9
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
Buttons and speakers (select products only)
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Component Description
(1) Power button
(2) Speakers Produce sound.
10 Chapter 2 External component identification
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the
backlight keyboard feature off or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 11
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Vents (6) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(4) Battery release latch Releases the battery.
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 13
Item Component Spare part
(1) Display assembly [17.3 in 43.9 cm] HD+ non-touch screen
14 Chapter 3 Illustrated parts catalog
number
Item Component Spare part
number
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 17.
(2) Top cover/keyboard (the keyboard and top cover are spared together)
For use in Belgium 809983-A41
For use in the Czech Republic and Slovakia 809983-FL1
For use in Denmark, Finland, and Norway 809983-DH1
For use in French Canada 809983-DB1
For use in France 809983-051
For use in Germany 809983-041
For use in Greece 809983-151
For use in Hungary 809983-211
For use in the Netherlands 809983-B31
For use in Portugal 809983-131
For use in Russia 809983-251
For use in Saudi Arabia 809983-171
For use in Spain 809983-071
For use in Slovenia 809983-BA1
For use in Switzerland 809983-BG1
For use in the United Kingdom 809983-031
For use in the United States 809983-001
(3) Power button board (includes cable) 812177-001
(4) Touchpad (includes bracket) 810602-001
(5) WLAN module:
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 709848-005
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005
(6) Battery board 763710-001
(7) USB board (includes cable) 767120-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 10
AMD A10-7300 A76M (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 20 W, Max DDR3L-1600 809985-xx1
AMD A8-7050 (2.2 GHz up to 3.0 GHz, 2 MB L2), dual core 15 W, Max DDR3L-1600 809986-xx1
AMD A6-6310 (1.8 GHz up to 2.4 GHz, 2 MB L2), quad core 15 W, 1600 MHz DDR3L 809987-xx1
Computer major components 15
Item Component Spare part
number
AMD E1-6010 (1.35 GHz up to 1 MB L2), dual core 10 W, Max DDR3L-1333 809988-xx1
(9) Power connector (includes cable) 763699-001
(10) Memory module (PC3L, 12800, DDR3L-160 ):
8 GB 693374-005
4 GB 691740-005
2 GB 691739-005
(11) Fan 765788-001
(12) RTC battery 697917-001
(13) Heat sink assembly (includes replacement thermal materials):
For use only on computer models equipped with AMD processors and UMA graphics 764080-001
(14) Display Cable 765785-001
(15) Speaker kit (includes left and right speakers and cable) 763717-001
(16) Hard drive (does not include bracket):
For hard drive spare part details, see Mass storage devices on page 18.
(17) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 756743-001
(18) Optical drive, SATA DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive
bezel and bracket):
For optical drive spare part details, see Mass storage devices on page 18.
(19) Bottom cover 809981-001
(20) Base enclosure hinge caps (left and right) 765789-001
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes screw covers) 809982-001
(2) Hinges (left and right, includes screw covers) 763706-001
(3) Raw display panel (16:9 Ultra Wide Aspect Ratio [17.3 in, 43.9 cm ]; includes screw covers) 810319-001
(4) Display cable HD+ (includes screw covers) 765785-001
(5) Webcam/microphone module (with cables) 809989-001
(6) Antennas (includes wireless antenna cables and transceivers; includes screw covers) 763691-001
(7) Display enclosure: 809980-001
Display assembly subcomponents 17
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
500 GB 5400 rpm 7 mm/ 9.5 mm SATA 2.5 in 778186-005
750 GB, 5400 rpm, 9.5 mm SATA 2.5 in 778190-005
1 TB, 5400 rpm 9.5 mm SATA 2.5 in 778192-005
Hard Drive Hardware Kit 773501-001
(2) Optical drive, SATA DVD+/-RW DL SuperMulti (includes optical drive hardware kit with
optical drive bezel and bracket):
Optical drive, External DVDRW Drive (includes optical drive hardware kit with optical drive
bezel and bracket):
Miscellaneous parts
Component
HP Smart AC adapter:
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the
People’s Republic of China and India)
Power cord (3-pin, black, 1.0-m):
809984-001
747080-001
Spare part number
741727-001
For use in Denmark 755530-081
18 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Europe, the Middle East, and Africa 755530-021
For use in North America 755530-001
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes front and rear feet) 763714-001
Screw Kit 765790-001
HDMI to VGA adapter 701943-001
Miscellaneous parts 19
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 21
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
22 Chapter 4 Removal and replacement procedures preliminary requirements
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