HP 17-ca1147ng Service manual

Maintenance and Service Guide

HP 17 Laptop PC

© Copyright 2018, 2019 HP Development
Company, L.P.

AMD, Radeon, and Ryzen are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Windows is a trademark
of the Microsoft group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: February 2019

First Edition: April 2018

Document Part Number: L19437-002

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self­Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button and speakers ......................................................................................................................... 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16

Cables ................................................................................................................................................................... 20

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Workstation guidelines ..................................................................................................................... 28

Electrostatic discharge information .................................................................................................................... 28

Generating static electricity .............................................................................................................. 29

Preventing electrostatic damage to equipment ............................................................................... 29

Personal grounding methods and equipment .................................................................................. 30

Grounding the work area ................................................................................................................... 30

Recommended materials and equipment ........................................................................................ 30

Packaging and transporting guidelines .............................................................................................................. 31

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32

Component replacement procedures .................................................................................................................. 32

Preparation for disassembly ............................................................................................................. 32

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for authorized service provider parts .................................................... 36

Component replacement procedures .................................................................................................................. 36

Bottom cover ..................................................................................................................................... 37

Battery ............................................................................................................................................... 40

Memory module ................................................................................................................................ 42

Hard drive .......................................................................................................................................... 44

Solid-state drive ................................................................................................................................ 46

Solid-state drive bracket and connector board ................................................................................ 47

WLAN module .................................................................................................................................... 48

System board hook ........................................................................................................................... 49

USB board .......................................................................................................................................... 50

Optical drive board ............................................................................................................................ 51

TouchPad button board ..................................................................................................................... 52

TouchPad module .............................................................................................................................. 53

Power connector cable (DC-in) .......................................................................................................... 55

Fan ..................................................................................................................................................... 56

Heat sink assembly ........................................................................................................................... 57

System board .................................................................................................................................... 61

Speakers ............................................................................................................................................ 65

Display assembly ............................................................................................................................... 66

Top cover with keyboard ................................................................................................................... 75

7 Using Setup Utility (BIOS) ............................................................................................................................. 76

Starting Setup Utility (BIOS) ................................................................................................................................ 76

Updating Setup Utility (BIOS) .............................................................................................................................. 76

Determining the BIOS version ........................................................................................................... 76

Downloading a BIOS update .............................................................................................................. 77

8 Using HP PC Hardware Diagnostics ................................................................................................................ 78

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 78

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 78

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 79

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 79

Installing HP PC Hardware Diagnostics Windows ............................................................................. 79

viii

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 79

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 80

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 80

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 80

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 80

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 81

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 81

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 81

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 81

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 81

9 Backing up, restoring, and recovering ........................................................................................................... 83

Backing up information and creating recovery media ........................................................................................ 83

Using Windows tools ......................................................................................................................... 83

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 83

Restoring and recovery ........................................................................................................................................ 84

Restoring, resetting, and refreshing using Windows tools .............................................................. 84

Recovering using HP Recovery media ............................................................................................... 84

Changing the computer boot order ................................................................................................... 84

10 Specications ............................................................................................................................................ 85

Computer specications ...................................................................................................................................... 85

43.9 cm (17.3 in) display specications .............................................................................................................. 86

M.2 SATA solid-state drive specications ............................................................................................................ 86

M.2 PCIe solid-state drive specications ............................................................................................................ 87

Hard drive specications ..................................................................................................................................... 88

11 Power cord set requirements ...................................................................................................................... 89

Requirements for all countries ............................................................................................................................ 89

Requirements for specic countries and regions ................................................................................................ 89

12 Recycling .................................................................................................................................................. 91

Index ............................................................................................................................................................. 92

ix

x

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP 17 Laptop PC

Model numbers:

17-ca1000 ~ 17-ca1999

17-ca0000 ~ 17-ca0999

17g-cr0000~17g-cr0999

17q-cs0000~17q-cs0999

17z-ca100

17z-ca000

Processor AMD® Dual-Core A9-Series Processor

A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W

AMD Dual-Core A6-Series Processor

A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W

AMD Quad-Core E2-Series Processor

E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W

AMD Quad-Core R5-Series Accelerated Processor

Ryzen™ 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

AMD Dual-Core R3-Series Accelerated Processor

Ryzen 3-3300U (2.1 GHz, turbo up to 3.5 GHz), 6 MB L2 + L3 cache, DDR4-2400 MHz, quad core, 15 W

Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 6 MB L2 + L3 cache, DDR4-2400 MHz, dual core, 15 W

Ryzen 3-2300U (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, DDR4-2400 MHz, quad core, 15 W

Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 5 MB L2 + L3 cache, DDR4-2400 MHz, dual core, 15 W

Graphics Supports HD decode, DX12, HDMI

Supports MR ready

Internal graphics

AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 3500U processor)

AMD Radeon Vega 6 Mobile Graphics (Ryzen 3 3300U, 2300U processors)

AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 3200U, 2200U processor)

AMD Radeon R5 Graphics (A9 processor)

1

Table 1-1 Product components and their descriptions (continued)

Category Description

AMD Radeon R4 Graphics (A6 processor)

AMD Radeon R2 Graphics (E2 processor)

External graphics

AMD Radeon 530 with up to 4 GB of dedicated video memory

AMD Radeon 530 with up to 2 GB of dedicated video memory

Panel 43.9 cm (17.3-in), WLED, eDP, at

High denition+ (HD+) (1600 × 900), BrightView, SVA, 220 nits

HD+ (1600 × 900), anti glare, SVA, 220 nits

HD+ (1600 × 900), BrightView, SVA, 220 nits, Touch on Panel (TOP)

Full high-denition (FHD) (1920 × 1080), anti glare, UWVA, 300 nits

Touch solution with bezel, multi-touch enabled

Memory Two memory module slots (Ryzen, A9/A6 processors)

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (Ryzen processors)

DDR4-1866 dual channel support (A9/A6 processors)

Supports up to 16 GB of system RAM in the following congurations:

● 16384 MB (8192 MB × 2)

● 12288 MB (8192 MB × 1 + 4096 MB × 1)

● 8192 MB (8192 MB × 1)

● 4096 MB (4096 MB × 1)

One memory module slot (E2/A6 processors)

Primary storage Single hard drive congurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives

2 Chapter 1 Product description

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support

Supports up to 8 GB of system RAM in the following congurations:

● 8192 MB (8192 MB × 1)

● 4096 MB (4096 MB × 1)

2 TB, 5400 rpm, 9.5 mm

2 TB, 5400 rpm, 7.2 mm

1 TB, 5400 rpm, 9.5 mm

1 TB, 5400 rpm, 7.2 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives

Table 1-1 Product components and their descriptions (continued)

Category Description

256 GB, TLC

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives

256 GB

Dual storage congurations

256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive

256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

Optical drive 9.0 mm tray load - SATA - Fixed (not modular)

DVD+/-RW Double-Layer Writer

Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR

720p by 30 frames per second

Single digital microphone

HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4

640 × 480 by 30 frames per second

Single digital microphone

Audio Audio Application Name: HP Audio Control

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Integrated Wireless options with dual antennas (M.2/PCIe)

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe)

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

Media card reader Supports SD/SDHC/SDXC

Push-pull insertion/removal

Internal card expansion One M.2 slot for solid-state drive

One M.2 slot for WLAN

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust

panel resolution to t embedded panel and external monitor connected).

HDMI v1.4b supporting: up to 1920 × 1080 @ 60Hz

(2) USB 3.1 Gen 1 ports (left side)

USB 2.0 port (right side)

RJ-45/Ethernet

3

Table 1-1 Product components and their descriptions (continued)

Category Description

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

Keyboard/pointing
devices

Power requirements Battery

Keyboard

Full-size, textured, island-style keyboard with numeric keypad

Full-size, two coat paint, island-style keyboard with numeric keypad

Full-size, four coat paint, backlit, island-style keyboard with numeric keypad

TouchPad

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled by default

3-cell Prismatic/Polymer long-life battery, 41 Whr

Supports battery fast charge

AC adapter, barrel type

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

Power cord (C5)

1 m, conventional

Security Kensington Mini Security Lock

Supports Firmware Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

Windows® 10 Home 64

Windows 10 Home 64 Web/Kiosk

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 Plus QVC

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Web/Kiosk

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 QVC

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Value India Market PPP

Windows 10 Home 64 Value Notebook Single Language

Windows 10 Home 64 Value Notebook Single Language SEAP

Serviceability End user replaceable parts

AC adapter

Optical drive

5

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.

(2) Drive light ● Blinking white: The hard drive is being accessed.

(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card

until it is rmly seated.

To remove a card:

▲ Pull to remove the card from the memory card reader.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides data transfer.

(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an

optical disc.

(6) Optical drive eject button Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen.

6 Chapter 2 Getting to know your computer

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

(3) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(4) HDMI port Connects an optional video or audio device, such as a high-

(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

(6) Audio-out (headphone)/Audio-in (microphone)

combo jack

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

tracker, or smartwatch, and provide high-speed data transfer.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images. Some

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

cameras also allow a facial recognition logon to Windows, instead of
a password logon..

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

8 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button and speakers

Table 2-5 Button and speakers and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲ Right-click the Power icon , and then select Power

Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

Keyboard area 11

Special keys

Table 2-6 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

12 Chapter 2 Getting to know your computer

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲ To use an action key, press and hold the key.

Table 2-7 Action keys and their descriptions

Icon Description

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 13

Bottom

Table 2-8 Bottom component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 15

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item Component Spare part number

(1) Display

NOTE: Displays are not spared as whole units. Display subcomponent spare parts are

available.

For spare part information, see Display assembly subcomponents on page 21.

(2) Top cover/keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 75.

Keyboard, no backlight, jet black L22751-xx1

Keyboard, no backlight, snow white L22752-xx1

Keyboard, no backlight, ash silver L22750-xx1

Keyboard, no backlight, jet black, mesh knit pattern L48409-xx1

Keyboard, no backlight, snow white, mesh knit pattern L48410-xx1

Keyboard, backlit, ash silver (available only with -001 United States keyboards) L22749-001

Keyboard, no backlight, tranquil pink (available only with -001 United States keyboards) L26985-001

Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States

keyboards)

Keyboard, no backlight, iridescent ceramic white (available only with -001 United States

keyboards)

Keyboard, backlit, tranquil pink (available only with -001 United States keyboards) L28089-001

Not spared

L26986-001

L26987-001

Keyboard, backlit, iridescent pale rose gold (available only with -001 United States

keyboards)

Keyboard, backlit, iridescent ceramic white (available only with -001 United States

keyboards)

(3) TouchPad module L28085-001

(4) TouchPad button board L22539-001

(5) Speakers (includes cable) L22580-001

(6) Power connector cable (DC-in) L22528-001

(7) System board hook L22748-001

(8) System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

For use in models with discrete graphics memory:

● AMD Ryzen 3-3200U processor L46462-xx1

● AMD Ryzen 3-2200U processor L22725-xx1

L28090-001

L28091-001

● AMD A9-9425 processor L22726-xx1

Computer major components 17

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

● AMD A6-9225 processor L22727-xx1

For use in models with UMA graphics memory:

● AMD Ryzen 5-3500U processor L46461-xx1

● AMD Ryzen 3-3300U processor L46460-xx1

● AMD Ryzen 3-3200U processor L46459-xx1

● AMD Ryzen 5-2500U processor L22717-xx1

● AMD Ryzen 3-2300U processor L22718-xx1

● AMD Ryzen 3-2200U processor L22719-xx1

● AMD A9-9425 processor L22720-xx1

● AMD A6-9225 processor L22721-xx1

● AMD E2-9000e processor L22722-xx1

(9) Optical drive board L22540-001

(10) USB board L22538-001

(11) Solid-state drive

NOTE: For spare part information, see Mass storage devices on page 24.

(12) Memory modules (2400 MHz DDR4)

8 GB 862398-855

4 GB 862397-855

(13) WLAN module

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO

supported)

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO

supported)

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

(14) Fan L22529-001

Fan insert (for use in models without a fan; not illustrated) L29669-001

Heat sink

(15) For use in models with discrete graphics L22531-001

(16) For use in models with integrated UMA graphics L22530-001

(17) For use in fanless models L22532-001

924813-855

L17365-005

(18) Battery (3-cell, 48 Whr) L11119-855

(19) Hard drive

NOTE: For spare part information, see Mass storage devices on page 24.

(20) Solid-state drive bracket L22535-001

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

(21) Solid-state drive board L24487-001

(22) DVD+/-RW Double-Layer Writer L22537-001

(23) Bottom cover

Jet black L22515-001

Natural silver L22508-001

Pale gold L22509-001

Scarlet red L22510-001

Twilight blue L22513-001

Smoke gray L22512-001

Snow white L22516-001

Serenity mint L22511-001

Maroon burgundy L22514-001

Tranquil pink L25492-001

Iridescent pale rose gold L25493-001

Iridescent ceramic white L25494-001

Chalkboard gray L47072-001

Lumiere blue L47073-001

Berry mauve L47074-001

Pale rose gold L56246-001

Jet black; Pattern: mesh knit L48405-001

Snow white; Pattern: mesh knit L48406-001

(24) Rubber feet

Front feet:

● Jet black L22565-001

● Snow white L22567-001

● Serenity mint L22569-001

● Pale gold L22571-001

● Scarlet red L22573-001

● Twilight blue L22575-001

● Maroon burgundy L22577-001

● Tranquil pink L25501-001

● Lumiere blue L47083-001

● Berry mauve L47085-001

Computer major components 19

Cables

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

Rear feet:

● Jet black L22566-001

● Snow white L22568-001

● Serenity mint L22570-001

● Pale gold L22572-001

● Scarlet red L22574-001

● Twilight blue L22576-001

● Maroon burgundy L22578-001

● Tranquil pink L25502-001

● Lumiere blue L47084-001

● Berry mauve L47086-001

Table

3-2 Cables and their descriptions

Item Component Spare part number

(1) USB board cable L22522-001

(2) TouchPad cable L22525-001

20 Chapter 3 Illustrated parts catalog