HP 17-ca0206ng Service manual
Maintenance and Service Guide
HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2018, 2019 HP Development
Company, L.P.
AMD, Ryzen, and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel is a trademark of
Intel Corporation in the U.S. and other
countries. Windows is a trademark of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: February 2019
First Edition: April 2018
Document Part Number: L19037-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, vent, and speakers ............................................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Cables ................................................................................................................................................................... 19
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Workstation guidelines ..................................................................................................................... 26
Electrostatic discharge information .................................................................................................................... 26
Generating static electricity .............................................................................................................. 27
Preventing electrostatic damage to equipment ............................................................................... 27
Personal grounding methods and equipment .................................................................................. 28
Grounding the work area ................................................................................................................... 28
Recommended materials and equipment ........................................................................................ 28
Packaging and transporting guidelines .............................................................................................................. 29
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Bottom cover ..................................................................................................................................... 31
Battery ............................................................................................................................................... 33
Memory module ................................................................................................................................ 35
Hard drive .......................................................................................................................................... 37
Solid-state drive ................................................................................................................................ 39
WLAN module .................................................................................................................................... 40
System board hook ........................................................................................................................... 41
Speakers ............................................................................................................................................ 42
TouchPad button board ..................................................................................................................... 43
Fan ..................................................................................................................................................... 44
Heat sink assembly ........................................................................................................................... 45
TouchPad module .............................................................................................................................. 49
System board .................................................................................................................................... 50
Power connector cable (DC-in) .......................................................................................................... 53
USB/card reader/power button board ............................................................................................... 54
Display assembly ............................................................................................................................... 55
Top cover with keyboard ................................................................................................................... 64
6 Using Setup Utility (BIOS) ............................................................................................................................. 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
7 Using HP PC Hardware Diagnostics ................................................................................................................ 67
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 68
Installing HP PC Hardware Diagnostics Windows ............................................................................. 68
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 69
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70
vi
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 70
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70
8 Backing up, restoring, and recovering ........................................................................................................... 72
Backing up information and creating recovery media ........................................................................................ 72
Using Windows tools ......................................................................................................................... 72
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 72
Restoring and recovery ........................................................................................................................................ 73
Restoring, resetting, and refreshing using Windows tools .............................................................. 73
Recovering using HP Recovery media ............................................................................................... 73
Changing the computer boot order ................................................................................................... 73
9 Specications .............................................................................................................................................. 74
Computer specications ...................................................................................................................................... 74
35.6-cm (14.0-in) display specications ............................................................................................................. 75
M.2 SATA solid-state drive specications ............................................................................................................ 75
M.2 PCIe solid-state drive specications ............................................................................................................ 76
Hard drive specications ..................................................................................................................................... 77
10 Power cord set requirements ...................................................................................................................... 78
Requirements for all countries ............................................................................................................................ 78
Requirements for specic countries and regions ................................................................................................ 78
11 Recycling .................................................................................................................................................. 80
Index ............................................................................................................................................................. 81
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 14 Laptop PC
14-cm0xxx, 14-cm1xxx
14g-cx0xxx, 14g-cx1xxx
14q-cy0xxx, 14q-cy1xxx
14z-cm000, 14z-cm100
Processor AMD® Dual-Core A9-Series Processor
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A6-Series Processor
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A4-Series Processor
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core E2-Series Processor
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
AMD Quad-Core R5-Series Accelerated Processor
Ryzen™ 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
AMD Dual-Core R3-Series Accelerated Processor
Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 6 MB L2 + L3 cache, DDR4-2400 MHz, dual core, 15 W
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 5 MB L2 + L3 cache, DDR4-2400 MHz, dual core, 15 W
Graphics Supports HD decode, DX12, HDMI, PX7
Internal graphics
AMD Radeon™ Vega 8 Mobile Graphics (Ryzen 5 processors)
AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 processors)
AMD Radeon R5 Graphics (A9 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R3 Graphics (A4 processor)
AMD Radeon R2 Graphics (E2 processor)
Switchable discrete graphics
AMD Radeon 530 with up to 2 GB of dedicated video memory (3500U, 3200U processors)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
AMD Radeon 520 with up to 2 GB of dedicated video memory (2500U, 2200U processors)
Panel 35.6 cm (14.0-in), WLED, slim, eDP, non-touch
High denition (HD) (1366 × 768), anti glare, SVA, 220 nits
HD (1366 × 768), BrightView, SVA, 220 nits
Full high-denition (FHD) (1920 × 1080), anti glare, SVA, 220 nits
FHD (1920 × 1080), anti glare, UWVA, narrow bezel, 220 nits
FHD (1920 × 1080), anti glare, UWVA, narrow bezel, 250 nits
FHD (1920 × 1080), BrightView, UWVA, narrow bezel, 220 nits
FHD (1920 × 1080), BrightView, UWVA, narrow bezel, 250 nits
Memory Two memory module slots (Ryzen, A9 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen processors)
DDR4-1866 dual channel support (A9 processors)
Supports up to 16 GB of system RAM in the following congurations:
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
One memory module slot (E2/A4/A6 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-1866 dual channel support
Supports up to 8 GB of system RAM in the following congurations:
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Primary storage Single hard drive congurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives
1 TB, 5400 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, solid-state drives
256 GB, TLC
128 GB, TLC
PCIe, NVMe, M.2 solid-state drives
256 GB
Dual storage congurations
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
256 GB PCIe solid-state drive + 1 TB, 5400 rpm hard drive
128 GB SATA, TLC solid-state drive + 1 TB, 5400 rpm hard drive
eMMC congurations (E2 processors, UMA graphics)
64 GB
32 GB
Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Single digital microphone
HP Camera - VGA camera, indicator LED, USB 2.0, f2.4
640 × 480 by 30 frames per second
Single digital microphone
Audio Audio Application Name: HP Audio Control
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast-certied devices
Integrated Wireless options with dual antennas (M.2/PCIe)
Intel® Dual band wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 Combo Adapter (non-vPro)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
Memory card reader Supports SD/SDHC/SDXC
Push-pull insertion/removal
Internal card expansion One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports USB 2.0 port (left side)
(2) USB 3.1 Gen 1 ports (right side)
HDMI v1.4b supporting up to 1920 × 1080 @ 60Hz
RJ-45/Ethernet
Audio-out (headphone)/Audio-in (microphone) combo jack
Keyboard/pointing
devices
AC Smart Pin adapter plug
Keyboard
Full-size, textured, island-style keyboard
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Full-size, two coat paint, backlit, island-style keyboard
TouchPad
Image sensor
Power requirements Battery
3-cell Prismatic/Polymer battery, 41 Whr, long-life
Supports battery fast charge
AC adapter, barrel type
65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm (Argentina) (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm, EM
45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)
45 W Smart, nPFC, 4.5 mm (Argentina) (models with UMA graphics)
Power cord (C5)
1 m, conventional
Security Kensington Mini Security Lock
Supports Firmware Trusted Platform Module (fTPM) 2.0 (Inneon, soldered down)
Operating system FreeDOS 2.0
Windows® 10 Home 64
Windows 10 Home 64 Web/Kiosk
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Entry Notebook Compact (E2/A4/A6/A9 processors and UMA graphics only)
Windows 10 Home 64 Entry Notebook Compact Web/Kiosk (E2/A4/A6/A9 processors and UMA graphics
only)
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
4 Chapter 1 Product description
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language Entry India Market PPP (E2/A4/A6/A9 processors and UMA
graphics only)
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP (E2/A4/A6/A9 processors and UMA
graphics only)
Windows 10 Home 64 Single Language Value APAC EM PPP (E2/A4/A6/A9 processors and UMA graphics
only)
Windows 10 Home 64 Single Language Value India Market PPP (E2/A4/A6/A9 processors and UMA
graphics only)
Windows 10 Home 64 Single Language Value Indonesia Market PPP (E2/A4/A6/A9 processors and UMA
graphics only)
Windows 10 Home 64 Value Notebook (E2/A4/A6/A9 processors and UMA graphics only)
Windows 10 Home 64 Value Notebook Compact (E2/A4/A6/A9 processors and UMA graphics only)
Windows 10 Home 64 Value Notebook Compact Web/Kiosk (E2/A4/A6/A9 processors and UMA graphics
only)
Windows 10 Home 64 Value Notebook Single Language (E2/A4/A6/A9 processors and UMA graphics only)
Windows 10 Home 64 Value Notebook Single Language SEAP (E2/A4/A6/A9 processors and UMA graphics
only)
Windows 10 Home 64 Value Notebook Single Language select GEO (E2/A4/A6/A9 processors and UMA
graphics only)
Windows 10 Home 64 Value Notebook Single Language select GEO (E2/A4/A6/A9 processors and UMA
graphics only)Compact
Windows 10 Home 64 Web/Kiosk
Windows 10 Home 64
Serviceability End user replaceable parts
AC adapter
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(4) RJ-45 (network) jack/status
lights
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
and provide high-speed data transfer.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
● Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.
● Amber: The AC adapter is connected and the battery is charging.
6 Chapter 2 Getting to know your computer
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) Power connector Connects an AC adapter.
Left side
Table 2-2 Left-side components and their descriptions
Component Description
● O: The battery is not charging.
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
(2) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until
it is rmly seated.
To remove a card:
▲ Pull the card to remove it from the memory card reader.
(4) Drive light (select products
only)
(5) Power light ● On: The computer is on.
● Blinking white: The hard drive is being accessed.
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
Left side 7
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Button, vent, and speakers
Table 2-6 Button and speakers and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Speakers (2) Produce sound.
Keyboard area 11
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1 esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
12 Chapter 2 Getting to know your computer
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 13
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
14 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part
number
(1) Display
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For
spare part information, see Display assembly subcomponents on page 20.
(2) Top cover/keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 64.
Keyboard, no backlight, jet black L23239-xx1
Keyboard, no backlight, snow white L23240-xx1
Keyboard, no backlight, ash silver L23241-xx1
Keyboard, backlit, ash silver L23242-xx1
Keyboard, no backlight, jet black with mesh knit pattern L48210-xx1
Keyboard, no backlight, snow white with mesh knit pattern L48211-xx1
(3) TouchPad module L22586-001
(4) TouchPad button board L23197-001
(5) TouchPad button board bracket L23193-001
(6) Power connector cable (DC-in) L23188-001
(7) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Not spared
For use in models with discrete graphics memory:
● AMD Ryzen 3-3200U processor L46793-xx1
● AMD Ryzen 3-2200U processor L23396-xx1
● AMD A9-9425 processor L23395-xx1
For use in models with UMA graphics memory:
● AMD Ryzen 5-3500U processor L46792-xx1
● AMD Ryzen 3-3200U processor L46791-xx1
● AMD Ryzen 5-2500U processor L23394-xx1
● AMD Ryzen 3-2200U processor L23393-xx1
● AMD A9-9425 processor L23392-xx1
● AMD A6-9225 processor L23391-xx1
● AMD A4-9125 processor L23390-xx1
● AMD E2-9000e processor L23389-xx1
(8) USB/card reader/power button board L23196-001
Computer major components 17
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part
number
(9) System board hook L23206-001
(10) Speakers (includes cable) L23221-001
(11) Fan L23189-001
Heat sink
(12) For use in models with AMD Ryzen processors and discrete graphics L23192-001
For use in models with AMD A4/A6/A9 processors and discrete graphics L23386-001
(13) For use in models with AMD Ryzen processors and integrated UMA graphics L23191-001
For use in models with AMD A4/A6/A9 processors and integrated UMA graphics L23385-001
(14) For use in fanless models with AMD E2-9000e processors L23384-001
(15) Fan insert (for use in fanless models) L23198-001
(16) WLAN module
Intel Dual band wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005
(17) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 23.
(18) Memory modules (2400 MHz DDR4)
8 GB 862398-855
4 GB 862397-855
(19) Battery (3-cell, 48 Whr, 4.212 Ahr) L11119-855
(20) Hard drive
NOTE: For spare part information, see Mass storage devices on page 23.
(21) Bottom cover
Jet black L23174-001
Natural silver L23175-001
Pale gold L23176-001
Scarlet red L23177-001
Twilight blue L23178-001
Smoke gray L23179-001
Snow white L23180-001
Jet black with mesh knit pattern L47562-001
Snow white with mesh knit pattern L47563-001
18 Chapter 3 Illustrated parts catalog
Cables
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part
number
Chalkboard gray L47564-001
Lumiere blue L47565-001
(22) Rubber feet
Jet black L23212-001
Natural silver L23213-001
Pale gold L23214-001
Scarlet red L23215-001
Twilight blue L23216-001
Smoke gray L23217-001
Snow white L23218-001
Lumiere blue L47571-001
Table
3-2 Cables and their descriptions
Item Component Spare part number
(1) USB/card reader/power button board cable L23186-001
(2) Display cable, HD panel L23182-001
Display cable, FHD panel (not illustrated) L23183-001
(3) TouchPad cable L23184-001
(4) TouchPad button board cable L23185-001
(5) Hard drive cable L23187-001
eMMC board cable (not illustrated) L23397-001
Cables 19
Display assembly subcomponents
Table 3-3 Display assembly components and their descriptions
Item Component Spare part number
(1) Hinge cover
Jet black L23199-001
Natural silver L23200-001
Pale gold L23201-001
Scarlet red L23202-001
Twilight blue L23203-001
Smoke gray L23204-001
Snow white L23205-001
Chalkboard gray L47567-001
Lumiere blue L47568-001
(2) Display bezel L23181-001
(3) Display panel
20 Chapter 3 Illustrated parts catalog
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