HP 1700xl Service Manual

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Before You
Begin

Pin
Assignments

Removal
Sequence

Product
Description

Battery
Operations

Parts
Catalog

Specifications

Troubleshooting

MSG Index

Welcome to the Maintenance & Service Guide (MSG)

Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1700XL Series
Portable Notebooks. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.

For copyright and trademark information, refer to the Notice

section of this MSG. To locate

your unit’s serial number, to see symbol conventions, or to view technician’s notes, see the

Preface

For comments or questions about the contents of this MSG, contact

. This MSG is updated online as needed.

Compaq.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For help on navigating in this guide, refer to Using this Guide

.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Using this Guide

To use this guide effectively, refer to the list of bookmarks at the left of the screen. These
bookmarks help you navigate through the document quickly and easily. They are accessible
from anywhere in the Maintenance and Service Guide (MSG).

Viewing a Chapter

Click one of the bookmarks or one of the color-coded bubbles on the Welcome page
a chapter of this MSG.

Expanding & Hiding Topics

Click the + to expand or show the contents of a section, or click the – to hide the contents.

Opening another Chapter

Return to the Welcome page

Service Guide, and then click the bookmark or color-coded bubble for another chapter.

Printing the MSG

For portable copies of this MSG, you can print single pages, multiple pages, or the entire
guide. In the Acrobat Reader, click File, and then Print... for printing options.

by clicking the bookmark, 1700 Series Maintenance and

to view

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Before You Begin

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS
MATERIAL.

This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.

© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.

Compaq, Presario 1700 Series Registered U. S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.

Maintenance and Service Guide

Compaq Presario 1700 Series Notebook Computer

First Edition (June 2000) Compaq Computer Corporation

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Preface

This Maintenance and Service Guide is a troubleshooting reference that is used as a guide
when servicing the Compaq Presario 1700 Series Notebook Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1700
Series Notebooks without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to follow the

Å

directions in the warning could result in bodily harm or loss of life.

CAUTION:

Ä

in the caution could result in damage to equipment or loss of data.

Important: Text set off in this manner presents clarifying information or specific
instructions.

Note: Text set off in this manner presents commentary, sidelights, or interesting
points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this

Å

equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repairs at the
component level or modifications to any printed circuit board. Improper repairs
can create a safety hazard. Any indications that component replacement or
printed circuit board modifications have been made may void any warranty.

Serial Number

When requesting information or ordering spare parts, you should provide the Notebook
serial number to Compaq. The serial number location

Text set off in this manner indicates that failure to follow the directions

is underneath the Notebook.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Locating Additional Information

The following documentation is available to support this product:

• Compaq Presario 1700XL Series Notebook Computer documentation set

• Introducing Windows 98 Guide

• Introducing Windows 2000 Guide

• Service Training Guides

• Compaq Service Advisories and Bulletins

• Compaq QuickFind

• Compaq Service Quick Reference Guide

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Product Description

This chapter describes the features of each of the Presario 1700XL Series Notebooks. It
also provides illustrations of the exterior components of these units.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Models and Features

Compaq Presario 1700 Series Portable Notebook Computer Models

XL260 XL261 XL262 XL264 XL265

Display 13.3 in. 13.3 in. &

14.1 in.

Processor PIII/500(256) PIII/500(256) &

PIII/650(256)

Hard Drive 6.0 6.0 & 12.0 6.0 6.0 6.0

CD or DVD
Drive

Diskette
Drive

Modem 56K Mini PCI

Networking None None None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System
Memory

DVD DVD DVD 24X DVD

1.44 Std.
Diskette

d/f 1*

64 MB 64 & 96 MB 64 MB 64 MB 64 MB

1.44 Std.
Diskette

56K Mini PCI d/f
2 & 3* & 56K
Mini PCI
Modem/NIC
combo d/f 1*

14.1 in. 13.3 in. 14.1 in.

PIII/600(256) PIII/500(256) PIII/600(256)

1.44 Std.
Diskette

56K Mini PCI
d/f 1*

1.44 Std.
Diskette

56K Mini PCI
d/f 2 & 3*

1.44 Std.
Diskette

56K Mini PCI
d/f 1*

* Modem Legend
56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA
56K Mini PCI d/f 2 = Seminole = All EMEA/APD
56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL266 XL274 XL275

Display 13.3 in. 14.1 in. 14.1 in.

Processor PIII/500(256) PIII/600(256) PIII/650(256)

Hard Drive 6.0 12.0 6.0

CD or DVD Drive 24X 24X DVD

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f 1* 56K Mini PCI d/f 1* 56K Mini PCI d/f 2 & 3*

& 56K Mini PCI Modem/
NIC combo
d/f 1*10/100 MBIT
Ethernet NIC

Networking None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 64 MB 128 MB 128 MB

* Modem Legend
56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA
56K Mini PCI d/f 2 = Seminole = All EMEA/APD
56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL360 XL361 XL362

Display 14.1 in. 13.3 in. 14.1 in.

Processor PIII/600 (256) PIII/700 (256) PIII/700 (256)

Hard Drive 10.0 GB 15.0 GB 15.0 GB

CD or DVD Drive DVD 8X DVD 8X DVD

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f 4**

iNIC

Networking None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 64 MB 64 MB 128 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

56K Mini PCI d/f
4 & 5** iNIC

56K Mini PCI d/f 4**
iNIC

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL363 XL364 XL365 XL366

Display 13.3 in. 13.3 in. & 14.1 in. 14.1 in. 13.3 in.

Processor PIII/650 (256) PIII/650 (256)

PIII/750 (256)

Hard Drive 15.0 GB 10.0 GB & 20 GB 15.0 GB 10.0 GB

CD or DVD
Drive

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f

Networking None None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 64 MB 64 MB & 128 MB 128 MB 64 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

24X 24X or CDRW or

DVD

56K Mini PCI d/f

5** iNIC

4 & 5** iNIC

PIII/700 (256) PIII/600 (256)

DVD 24X

56K Mini PCI d/f
4** iNIC

56K Mini PCI d/f
4** iNIC

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL367 XL368 XL369

Display 14.1 in. 14.1 in. 13.3 in.

Processor Cel/600 (128) PIII/600 (256) Cel/650 (128)

Hard Drive 15.0 GB 15.0 GB 10.0 GB

CD or DVD Drive 24X 8X DVD CD-RW

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f 1* 56K Mini PCI d/f 1* 56K Mini PCI d/f 5**

iNIC

Networking None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 64 MB 64 MB 64 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Continued on the next page

6 P

RODUCT DESCRIPTION

P

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1700XL S

ERIES

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL370 XL371 XL372

Display 14.1 in. 14.1 in. 13.3 in.

Processor PIII/650 (256) PIII/750 (256) PIII/650 (256)

Hard Drive 10.0 GB 20.0 GB 10.0 GB

CD or DVD Drive 8X DVD 8X DVD CD-RW

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f 5**

iNIC

Networking None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 128 MB & 64 MB 128 MB 64 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

56K Mini PCI d/f 4**
iNIC

56K Mini PCI d/f 5**
iNIC

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Continued on the next page

P

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1700XL S

ERIES

P

RODUCT DESCRIPTION

7

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL373 XL374 XL375

Display 14.1 in. 14.1 in. 14.1 in.

Processor PIII/750 (256) PIII/700 (256) PIII/750 (256)

Hard Drive 20.0 GB 15.0 GB 20.0 GB

CD or DVD Drive DVD 8X DVD 8X DVD

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f 4**

iNIC

Networking None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 64 MB 128 MB 128 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

56K Mini PCI d/f 4**
iNIC

56K Mini PCI d/f 4**
iNIC

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

XL376 XL377 XL378 XLTBD

Display 14.1 in. 14.1 in. 13.3 in. 14.1 in.

Processor PIII/750 (256) PIII/700 (256) Cel/700 (128) PIII/700 (256)

Hard Drive 20.0 GB 20.0 GB 10.0 GB 10.0 GB

CD or DVD Drive CD-RW 8 X DVD DVD 8X DVD

Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f

4 & 5** iNIC

Networking None None None None

Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion

System Memory 128 MB 64 MB 64 MB 128 MB

* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

56K Mini PCI d/f
5** iNIC

56K Mini PCI d/f
5** iNIC

56K Mini PCI d/f
5** iNIC

** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Front of Unit

10 P

RODUCT DESCRIPTION

Display Release Latch

1

Display

2

Power (On/Off) Button

3

Lid Switch

4

Keyboard

5

P

Description

TouchPad

6

Speakers

7

Left TouchPad Button

8

Scroll Button

9

Right TouchPad Button

-

RESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE

1700XL S

ERIES

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Internet Zone Buttons and Lights

Description

Volume Down Button

1

Volume Up Button

2

Digital Audio Button

3

Power Button

4

Instant Internet Access

5

Button

Instant E-Mail Button

6

Retail Central Button

7

AC Adapter Light

8

Num Lock Light

9

Caps Lock Light

-

Scroll Lock Light

q

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Front Bezel Components

Description

Power (On/Off) Light

1

Battery Charge Light

2

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Right-Side Components with CD, DVD, or CD-RW Installed

Description

Battery Compartment

1

Future Bay™ Removable CD, DVD*, or CD-RW* Drive

2

CD or DVD Eject Button

3

CD or DVD Manual Eject Hole

4

*A DVD or CD-RW is available on select models.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Right-Side Components with Diskette or SuperDisk Drive Installed

Description

Battery Compartment

1

Future Bay™ Removable Diskette or SuperDisk* Drive

2

Diskette or SuperDisk Eject Button

3

*SuperDisk is available on select models.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Left-Side Components

Description

Air Vent

1

Microphone Jack

2

Headphone Jack

3

PC Card Slot (Type I or II)

4

PC Card Eject Button

5

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Underneath the Unit

Description

Memory Compartment

1

Model and Serial Number

2

Battery Release Switch

3

FutureBay™ Release

4

Switch

QuikDock Port

5

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Rear Connectors

Description

Ethernet Port

1

Modem Port

2

USB Port

3

USB Port

4

S-Video Out Port

5

Printer/Parallel Port

6

External Monitor (VGA)

7

Port

Security Slot

8

AC Adapter

9

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

QuikDock Components

Description

Release Mechanisms

1

Alignment Pins

2

QuikDock Latch

3

Docking Connector

4

QuikDock Connectors

Mouse

1

Keyboard

2

USB Port

3

USB Port

4

AC-3 Digital Audio-Out

5

Composite TV-Out

6

Description

7
8
9

-

q

w

S-Video

Serial Port

Printer

Monitor

1394 (Digital Interface)

AC Adapter

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Specifications

Physical and Environmental

Computer Specifications

General Dimensions U.S. Metric

(Models with 12.1-in. TFT display)
Height (with the Notebooks closed)

Depth
Width

(Models with 13.3-in. TFT display)
Height (with the Notebooks closed)
Depth
Width

(Models with 14.1-in. TFT display)
Height (with the Notebooks closed)
Depth
Width

Weight

12.1 TFT (w/weight saver installed in the Future Bay)

13.3 TFT (w/weight saver installed in the Future Bay)

14.1 TFT (w/weight saver installed in the Future Bay)

Stand-Alone (Battery Pack) Power Requirements

Nominal Operating
Maximum Average
Peak Operating

AC Power Requirements

Operating Voltage
Operating Current
Operating Frequency
Maximum Transient

1.3 in.

10.3 in.

12.0 in.

1.3 in.

10.3 in.

12.0 in.

1.3 in.

10.3 in.

12.0 in.

5.1 lb

5.1 lb

5.1 lb

LiON
17 W @ 14.4 V
30 W @ 14.4 V
31 W @ 14.4 V

100-240 V

0.8/0.4 A RMS
47-63 Hz
Meets IEC 801-4 and IEC801-5
1kV for 50 ns

33.1 mm

261.6 mm

304.8 mm

33.1 mm

261.6 mm

304.8 mm

33.1 mm

261.6 mm

304.8 mm

2.2 kg

2.2 kg

2.2 kg

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Computer Specifications

General Dimensions U.S. Metric

Temperature

Operating
Non-operating

Relative Humidity (noncondensing)

Operating
Non-operating (tw = 38.7°C max)

Altitude

Operating 0 to 10,000 ft

Shock

Operating
Non-operating

Vibration

Operating
Non-operating

Note: Applicable product safety standards specify thermal limits for plastic surfaces.
Compaq Presario 1700 Series Portable Notebooks operate well within this range of
temperatures.

50° to 95°F

-4° to 140°F

10 to 90%
5 to 95%

0 to 30,000 ft

10 G, 11 ms, half sine
240 G, 2 ms, half sine

0.5 G

10° to 35°C

-20° to 60°C

35°C to 90%
60°C to 95%

0 to 3.15 km
0 to 9.14 km

System Interrupts

IRQ Device(s)

0 System Timer

1 Standard 101/102-Key or Microsoft Natural Keyboard

2 Programmable Interrupt Controller

3 Conexant Modem

4 Communications Port (COM1)

5 ESS 1988 Allegro Audio Controller

6 Standard Floppy Disk Controller

7 Printer Port (LPT1)

8 System CMOS/Real Time Clock

9 Intel 82371AB/EB PCI to USB Universal Host Controller

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

IRQ Device(s)

11 Texas Instruments PCI-1410 CardBus Controller

ATI M1 Graphics Controller

12 PS/2 Compatible Mouse Port

13 Numeric Data Processor

14 Intel 82371AB/EB PCI Bus Master IDE Controller

15 Intel 82371AB/EB PCI Bus Master IDE Controller

System DMA

DMA Device(s)

0 ESS 1988 Audio Controller

1 ESS 1988 Audio Controller

2 Floppy Disk Controller

3 Parallel Port (ECP Mode)

5Free

6 Free

7Free

System I/O Address

I/O Address System Function (Shipping Configuration)

0000 - 000F Direct Memory Access Controller

0020 - 0021 Programmable Interrupt Controller

0040 - 0043 System Timer

0060 - 0060 Standard 101/102-Key or Microsoft Natural Keyboard

0061 - 0061 System Speaker

0064 - 0064 Standard 101/102-Key or Microsoft Natural Keyboard

0070 - 0071 System CMOS/Real Time Clock

0081 - 008F Direct Memory Access Controller

00A0 - 00A1 Programmable Interrupt Controller

00C0 - 00DF Direct Memory Access Controller

00E0 - 00E1 Motherboard Resources

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

I/O Address System Function (Shipping Configuration)

00F0 - 00FF Numeric Data Processor

0170 - 0177 Intel 82371AB/EB PCI Bus Master IDE Controller

01F0 - 01F7 Intel 82371AB/EB PCI Bus Master IDE Controller

0201 - 0201 Gameport Joystick

0274 - 0277 IO Read Data Port for ISA Plug and Play Enumerator

0376 - 0376 Intel 82371AB/EB PCI Bus Master IDE Controller

0378 - 037F Printer Port (LPT1)

03B0 - 03BB ATI M1 Graphics Controller

03C0 - 03DF ATI M1 Graphics Controller

03F0 - 03F5 Standard Floppy Disk Controller

03F6 - 03F6 Intel 82371AB/EB PCI Bus Master IDE Controller

03F7 - 03F7 Standard Floppy Disk Controller

03F8 - 03FF Communications Port (COM1)

03D0 - 04D1 Motherboard Resources

0CF8 - 0CFF PCI Bus

1000 - 103F Motherboard Resources

1040 - 104F Motherboard Resources

1050 - 105F Intel 82371AB/EB PCI Bus Master IDE Controller

1060 - 107F Intel 82371AB/EB PCI to USB Universal Host Controller

1080 - 10FF PCI Fast Ethernet DEC 21143 Based Adapter

1400 - 14FF PCI Communication Device

1800 - 1807 PCI Communication Device

System Memory Catalog

Memory Address Device(s)

00000000 ­0009FFFF

000A0000 ­000AFFFF

000B0000 ­000BFFFF

System Board Extension for PnP BIOS

ATI M1 Graphics Controller

ATI M1 Graphics Controller

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Memory Address Device(s)

000C0000 ­000CBFFF

000E4000 ­000FFFFF

00100000 ­03FFFFFF

04000000 ­04000FFF

04001000 ­04001FFF

F4000000 ­F40000FF

F4000400 ­F40007FF

F4100000 ­F41FFFFF

F4100000 ­F47FFFFF

F4200000 ­F42FFFFF

F4400000 ­F47FFFFF

F4C00000 ­F4FFFFFF

F4C00000 ­F5FFFFFF

F5000000 ­F5FFFFFF

F8000000 ­FBFFFFFF

FFF80000 ­FFFFFFFF

ATI M1 Graphics Controller

System Board Extension for PnP BIOS

System Board Extension for PnP BIOS

Texas Instruments PCI-1225 CardBus Controller

Texas Instruments PCI-1225 CardBus Controller

PCI Communication Device

PCI Fast Ethernet DEC 21143 Based Adapter

ATI M1 Graphics Controller

Intel 82443BX Pentium(R) II Processor to AGP Controller

PCI Multimedia Audio Device

ATI M1 Graphics Controller

PCI Multimedia Audio Device

Intel 82443BX Pentium(R) II Processor to AGP Controller

ATI M1 Graphics Controller

Intel 82443BX Pentium(r) II Processor to PCI Bridge (with
GART support)

Motherboard Resources

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Display Information

Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFT

Unit Height
Unit Width

Display Height
Display Width

Weight 440 g 510 g or less 590 g or less

Contrast Ratio 250 200 200

Brightness 100 nits 130 nits 130 nits

Response Time 50 ms 50 ms 50 ms

Refresh Rate 60 Hz 60 Hz 60 Hz

Power 1.8 W 1.2 W 1.9 W

275 x 199 mm. 284 x 214.5 mm. 289.5 x 227.5 mm.

246 x 184.5 mm. 270.34 x 202.75 mm. 285.7 x 214.3 mm.

Battery Pack

Specification 3.2 AHr Li-ion

Type Lithium Ion Enhanced

Height
Length
Width

Weight 0.90 lb (408.2 g)

Operating Lifetime >3 hr*

Nominal Open Circuit
Voltage Capacity
Power

Temperature
Requirements
Operating
Non-operating
Charging

*The battery operating lifetime depends on your power management settings, system
components, options, and applications.

0.8 in. (20.3 mm)

5.7 in. (145 mm)

3.1 in. (78.7 mm)

14.4 V

3.2 Ahr

43.2 WH

0–50 C

-20–60 C
5–45 C

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Diskette Drive

Diskette Drive

Specification 3.5-in. Drive

Capacity per Diskette (High/Low) Low 720 KB

High 1.44 MB

Diskette Size 3.5 in.

Number of LED Indicators
(Read/Write)

Number of Drives Supported 1

Drive Rotation (rpm) 360

Transfer Rate (Kbps/Sec) Low 31

Bytes per Sector 512

Sectors per Track (High/Low) Low 9

Access Times Track-to-Track (ms)
Head Setting (ms)

Number of Read/Write Heads 2

1

High 62

High 18

3 ms
15 ms

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Hard Drive

Hard Drives

Specification

Drive Type Ultra DMA Ultra DMA Ultra DMA

Height
Width*
Depth
Weight*

Seek Times* (typical):
Average
Single Track
Full Stroke

Transfer Rate at Interface
Ultra DMA mode (max)

Rotational Speed 4200 rpm 4200 rpm 4200 rpm

Interface* ATA-2/3/4/5 ATA-2/3/4/5 ATA- 2/3/4/5

Buffer Size* 512-1024 KB 512-1024 KB 512-1024 KB

Specification

Drive Type Ultra DMA Ultra DMA Ultra DMA

Height
Width*
Depth
Weight*

Seek Times* (typical):
Average
Single Track
Full Stroke

Transfer Rate at Interface
Ultra DMA mode (max)

Rotational Speed 4200 rpm 4200 rpm 5411 rpm

Interface* ATA-4/5 ATA-4/5 ATA-5

Buffer Size* 2048 KB 2048 KB 2048 KB

6.0 GB 12.0 GB 10.0 GB

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

13 ms
3 ms
24 ms

66.6 MB/s 66.6 MB/s 66.6 MB/s

15.0 GB 20.0 GB 32.0 GB

9.5 mm

70.0 mm

100.0 mm

99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

66.6 MB/s 66.6 MB/s 66.6 MB

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

13 ms
3 ms
24 ms

9.5 mm

70.0 mm

100.0 mm

99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

12.5 mm

70.0 mm

100.0 mm

155.0 mm

12.0 ms

2.5 ms

23.0 ms

*Specifications vary by vendor/brand.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

CD/DVD/CD-RW Drive

CD or DVD Drive

CD ROM Drive
(24X)

Dimensions 128 x 12.7 x

129 mm

Weight* 300 g 265-290 g 300 g or less

Rotational Speed - Approx.* 5200 RPM 1377-4670 RPM 5200 RPM

Sustained Data Transfer Rate
(typical)*

Access Time:
Average Random Access*

Average Random Seek
Full Stroke

Spin-Up Time 2.0s 2.5s 10s or less

Data Buffer Capacity* 1 Mbit 128-512 KB 2.7 MB

*Specifications vary by vendor/brand.

16.67 MB/s
3600 KB/s

100 ms 100-130 ms

DVD Drive CD-RW Drive

128 x12.7 x
129 mm

4463-10800
KB/s

95 ms
160 ms

128 x12.7 x 129
mm

600-3600 KB/s

120 ms

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Pin Assignments

This appendix provides connector pin assignment tables for Compaq Presario 1700 Series
Notebook Computers. For more information about connectors, refer to the section on

Connectors

Note: The signals in all tables of this appendix are considered active high unless
otherwise indicated by an asterisk (*).

Parallel Connector

.

Parallel Connector

Pin Signal Pin Signal

1 Strobe* 10 Acknowledge*

2 Data Bit 0 11 Busy

3 Data Bit 1 12 Paper Out

4 Data Bit 2 13 Select

5 Data Bit 3 14 Auto Linefeed*

6 Data Bit 4 15 Error*

7 Data Bit 5 16 Initialize Printer*

8 Data Bit 6 17 Select In*

9 Data Bit 7 18-25 Signal Ground

* = Active low

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

SVGA Connector

SVGA Connector

Connector Pin Signal

1Ground

2 Ground

3TV_C

4 TV_Y

Universal Serial Bus Connector

Universal Serial Bus Connector

Connector Pin Signal

1 Ground

2 D+

3D-

4 Power

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

External VGA Monitor Connector

External VGA Monitor Connector

Connector Pin Signal

1Red Analog

2 Green Analog

3Blue Analog

4 Monitor Detect 2

5Ground

6 Ground Analog

7Ground Analog

8 Ground Analog

9 DCD +5V

10 Ground

11 Monitor Detect 1

12 DDC2B Data

13 Horizontal Sync

14 Vertical Sync

15 DDC2B Clock

Modem Connector

Connector Pin Signal

Modem Connector

1Unused

2 Unused

3Ring

4 Tip

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Port Replicator Connector

Port Replicator Connector

Pin Signal

This information was not available at time of publication.

LAN Connector

LAN Connector

Connector Pin Signal

This information was not available at time of publication.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Battery and Power Management

This chapter describes power management and proper battery operating practices for
Presario 1700XL Series Notebooks. These practices include conservation of AC power and
extending the operating life of the battery. The following sections also outline the proper
methods for starting and shuting down the Notebook in different situations.

Power Modes

Compaq Presario 1700 Series Notebook Computers have three levels of low-power
management: Hibernation, Standby, and Off.

Hibernation

Hibernation mode helps conserve battery life and protect data. The Notebook automatically
enters Hibernation when the battery has little power left, or when the Notebook (operating
on battery power) is in Standby mode for more than one hour. As the Notebook enters
Hibernation, it automatically stores the contents of its memory to the hard drive before it
shuts down. When the Notebook comes out of Hibernation, it returns to its former state.

ª

Activate Hibernation mode by pressing the Power

ª

To restart the Notebook, press the Power
wakes from Hibernation mode, a Progress window is displayed on the screen.

Standby

Standby mode is a low-power mode, also referred to as Sleep mode. Selecting Standby
mode instead of turning off the Notebook when finished has two advantages: 1. It allows
the Notebook to wake up more quickly than if it had been turned off completely; 2. It saves
more power than the active (On) mode.

Activate Sleep mode by pressing Fn+F4. Or click Start, select the Shut Down option, and
click Standby.

CAUTION:

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Standby mode. However, unsaved information is lost if the Notebook is turned off
prior to system wake-up, or if a power loss occurs while using the AC adapter.

The Notebook maintains system information and open files while in

button once. When the Notebook enters or

button once.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Full Off

Off mode consumes no power. However, the battery charges while the Notebook is in Off
mode if the battery is installed and the Notebook remains plugged into external AC power.

Note: Unsaved information is lost if the Notebook is shut down without first saving the
data.

To activate Off mode, click the Start button on the Windows taskbar, click Shut Down,
then select Shut down from the options.

ª

To restart the Notebook from Off mode, press the Power

CAUTION: The Notebook must be in Off mode (completely shut down) when

installing or replacing components. Follow the instructions for putting the

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Notebook into Off mode, unplug it from the outlet, and remove the battery pack
before servicing any parts.

Summary of Power Modes

The following table outlines the procedures for entering and exiting the various power
modes and the external indicators for each mode.

button once.

Standby Mode Hibernation Mode Off Mode

Automatic
Activation

Manual
Activation

Deactivation Press any key. Press Power

Indicators Power light is off,

*The Notebook will not automatically enter Standby or Hibernation mode if using AC power.

**Important: The Manual Shutdown procedures are not recommended unless the Standard

Shutdown is unsuccessful.

15 minutes if using
battery power.
Notebook will not
automatically enter
Standby mode if
using AC Power.

Press Fn+F4 key
combination or click
the Start button on
the Windows
taskbar, then point
to Shut Down and
click Standby.

When battery is low, or
after 1 hour of Standby.*
Notebook will not
automatically enter
Hibernation mode if
using AC Power.

Press Power ª button
once.

ª button

once.

screen is blank.

Standard Shutdown:
Perform normal
Windows shutdown
using the Start button
on the Windows
taskbar.

Manual Shutdown**:
Press and hold down
the Power
4 seconds.

Press Power ª button
once.

Power light is off,
screen is blank.

ª button for

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Power Management Settings

Different patterns of Notebook use determine the level of power management required.
These power management levels can be initiated based on the amount of time passed
since the last system activity. System activity includes keyboard strokes, mouse
movement, DVD/CD playback (while under program control that monitors Standby), and
modem use.

Power Schemes

You may access and select different settings or Power Schemes through Power
Management on the Control Panel. The default Power Schemes are Home/Office Desk,
Portable/Laptop, and Always On. The settings can be customized by changing the following
options:

• System Standby: length of inactivity before the Notebook goes into Standby

mode

• Turn Off Monitor: length of inactivity before the screen times out and goes blank

• Turn Off Hard Disks: length of inactivity before the hard drive goes into low

power mode

Important: The setting for the Hard Disk must be less than or equal to the setting
for the system. If the Notebook is on a network, Compaq recommends that System
Standby be set to Never.

The following table shows the default settings for each Power Scheme.

Power Scheme Always On

AC Power

System Standby
Turn OFF Monitor
Turn OFF Hard Disks

Battery Power

System Standby
Turn OFF Monitor
Turn OFF Hard Disks

Never
15 minutes
1 hour

5 minutes
2 minutes
3 minutes

Portable/
Laptop

Never
3 hours
15 minutes

15 minutes
Never
10 minutes

Home/
Office Desk

20 minutes
15 minutes
30 minutes

1 minute
2 minutes
10 minutes

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Alarms

The Notebook can be set to Alarm when the battery power level is reduced or when it
reaches a critical low level. The Notebook can also be set automatically to enter a
low-power mode when the battery reaches a specific power level.

CAUTION:

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best. Changing any of these settings could cause the Notebook to function
improperly. It is recommended that these settings be left at their default values.

The settings on the Alarms tab are preset for the Notebook to run at its

Default Alarm Settings

Setting Low Battery Critical Battery

Alarm power level 10% 0%

Notification Tex t Po w e r No Action

Power Mode No Action Hibernation

Active Enabled Enabled

SpeedStep Technology Modes

SpeedStep™ Technology features several speed options for processor response to
low-power conditions. These include the following settings:

• Maximum Performance: always at high speed

• Battery Optimized: always at low speed

• Reversed: opposite recommended

• Recommended: performance on AC, Battery Optimized on battery

• Disabled: no run-time support, high speed

SpeedStep options can be accessed in three ways:

• Access F10 Setup during startup and select the Advanced screen.

• Click Start>Settings>Control Panel>Power Options>Intel(R)

(TM)

SpeedStep

technology tab.

• Double-click the Flag icon on the Windows taskbar to open the Intel(R)

(TM)

SpeedStep

technology dialog box.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Servicing the Notebook – Full Off Mode

The Notebook must be turned off completely when installing or replacing components in
the system. Follow the instructions for putting the Notebook into Off mode properly,
unplugging it from the outlet, and removing the battery (see Battery Pack Removal

Sequence).

Rebooting After a Lockup

To reboot the Notebook (from a cold start) when the keyboard is frozen or the screen is
locked, press and hold down the Power button for at least four seconds; this causes a
manual shutdown. Then, restart your Notebook with a single press of the Power

ª

If the Notebook still does not recover, press the Power
to shut it down, then remove the battery or unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power and press the Power

button and hold for four seconds

ª

button once to reboot.

ª

button.

Recovering From a Loss of Electrical Power

Loss of electrical power causes the Notebook to turn off automatically. This may cause loss
of data because the Microsoft Windows operating system is not able to close all files and
programs properly.

Loss of power may be caused by one of the following:

• Electrical power service is interrupted.

• The power cord is accidentally disconnected.

If power surges or sags, the display and status lights may flicker, and the Notebook may
automatically restart. If an improper shutdown occurs, the Microsoft Windows utility
program ScanDisk, runs automatically once power is restored. ScanDisk determines if the
improper shutdown caused any errors on the hard disk. These errors may occur if the
Microsoft Windows operating system is not able to close all files properly before the
shutdown. If no errors are found, the restart process continues. If ScanDisk does detect
errors, follow the instructions on the screen to continue the restart process. Work that was
not saved before the loss of power or shutdown may be lost.

If a power failure occurs, or the power cord disconnects while the Notebook is turned on,
turn it off until normal service is restored. The next time the Notebook is turned on,
ScanDisk may run to check the hard disk for errors caused by improper shutdown.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Increasing Battery Pack Operating Time

Battery pack operating time varies depending on several factors. To avoid unnecessary
replacement, consider the following when determining how long a charged battery pack
should last:

• Power management settings

• Hardware configuration

• Software applications

• Installed options

• Display brightness

• Hard drive usage

• Changes in operating temperature

• Type and number of installed PC cards

Note: The power consumption requirements for PC cards vary widely. Some cards drain
the battery pack very rapidly.

Battery pack operating time can be increased by as much as 50 percent by controlling the
energy required by the computer and the energy stored in the battery pack.

Minimizing the Energy Required

To minimize the energy required by the computer, follow these steps:

• Set the power conservation levels in the Power Management utility to Maximum.

• Customize the timeout value to work more efficiently with the applications. The

amount of battery life depends on the values selected.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Maximizing the Energy Stored

To maximize the energy stored in the battery pack, follow these guidelines:

• Condition the battery pack at least every 30 days to improve overall battery

performance.

• Keep a battery pack in the Notebook when using it with AC power to supply the

battery pack with a constant trickle charge.

• Store the battery pack in a cool, dry place when not in use.

Conditioning a Battery Pack

CAUTION:

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a battery pack.

To condition a battery pack, complete the following steps:

1. Plug in the AC adapter and allow the battery to charge until the Fast Charge arrow
on the display disappears. Your battery gauge may read 100 percent for a period of
time before the arrow disappears. Do not unplug the AC adapter until the arrow
disappears.

2. Unplug the AC adapter and allow the battery to drain until the computer reaches
hibernation and turns itself off.

CAUTION:

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restart with step 1. You may use the computer while the battery is draining.

3. The battery is reconditioned.

4. Plug in the AC adapter and begin using the computer.

The table below shows battery pack charge times by model.

Li-ION Battery Pack Charge Time

Computer On Line 4.5 hours premature termination

Computer Off Line 2.50 hours

To avoid a loss of data, ensure that all data is saved before discharging

Do not unplug the AC adapter during this process or you will need to

Battery Charge Time

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Disposing of a Used Battery Pack

In the interests of safeguarding our environment, Compaq Computer Corporation
recommends that nickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be
recycled. Battery packs should be handled in accordance with country, state, province, or
local regulations.

CAUTION:

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pack not only damages the pack and makes it unusable, but also exposes
potentially harmful battery components.

Never attempt to open or service a battery pack. Opening a battery

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Troubleshooting

This section covers troubleshooting information for Compaq Presario 1700 Series Portable
Notebook Computers. The basic steps in troubleshooting include:

1. Preliminary Steps

2. The Power-On Self–Test (POST)

3. The recommended actions described in the diagnostic tables in case you are unable to
run POST, or if POST displays an error message.

When following the recommended actions in the Sections on Power-On Self–Test (POST)
and Diagnostic Error Codes
each recommended action until the problem is solved, and if no error message occurs.
Once the problem is solved, do not continue with any recommended actions remaining.

Note: If the problem is intermittent, check your computer several times to verify that
the problem is solved.

, perform the steps in the order listed above. Rerun POST after

Preliminary Steps

Before running Power-On Self–Test (POST), complete the following steps:

1. If a Power-on password is established, type the password and press the Enter key. If
you do not know the password, clear the password (See Clearing the Power-On

Password).

2. Run Compaq Diagnostics

3. Turn off the computer and its external devices.

.

4. Disconnect any external devices that you do not want to test. Do not disconnect the
printer if you want to test it or use it to log error messages.

Important: If the problem only occurs when an external device is connected to the
computer, the problem may be related to the external device or its cable. Verify this by
running POST both with and without the external device connected.

Continued on the next page

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

5. Install loopback plugs in the serial and parallel connectors if you would like to test
these ports.

6. Ensure that the hard drive is installed in the Notebook.

7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an
external AC power source.

POST

When these preliminary steps are completed, you are ready to run

.

Clearing the Power-On Password

Note: Clearing the Power-on password also removes all Notebook setup attributes that
are programmed in the CMOS.

If you do not know the password, clear it by performing the following steps:

1. Turn off the computer.

2. Disconnect the power cord.

3. Remove the battery pack

4. Remove the keyboard

5. Remove the LED button bezel

.

.

.

6. Disconnect the backlight cable from the connector on the system board

Continued on the next page.

.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

7. To clear the password, remove the RTC battery for 10 seconds and (or
simultaneously make contact with the two pads located at R37 on the system board
using a conductive piece of material such as a piece of wire or tool).

8. Reassemble the Notebook.

9. Turn on the Notebook to verify that the Power-on password has been cleared. If it has
not been cleared, repeat Steps 1 through 7.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Power-On Self–Test (POST)

To run POST, complete these steps:

Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the
ESC key to clear the logo and display the POST messages as they occur.

If the Notebook does not beep, POST has successfully completed its test and detected no
errors. POST then re-boots from the hard drive, or from a bootable diskette if one is
installed in the diskette drive.

However, if POST detects errors, they are indicated by displayed messages and/or audible
messages. A list of the POST error codes and what they mean is shown in the table below.

Note: If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the Troubleshooting

tables.

Power-On Self-Test Messages

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, etc. Replace the system board.

162-System Options Not Set

Probable Cause Recommended Action

Incorrect configuration Run Computer Setup.

CMOS reflects an invalid
configuration setting.

RAM failure

Memory test data error

XX000YZZ RAM failure Replace the system board.

Run Computer Setup.

1. Replace the memory
modules.

2. Replace the system board.

1. Replace the memory
modules.

2. Replace the system board.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

XX000YZZ 201-Memory Error

Probable Cause Recommended Action

Keyboard failure

301-Keyboard Error

Probable Cause Recommended Action

Keyboard failure

304-Keyboard or System Unit Error

Probable Cause Recommended Action

Keyboard or system board
error

1. Ensure that no keys are
pressed during POST.

2. Reconnect the keyboard
with the

3. Replace the keyboard.

1. Ensure that the keys are
not pressed during POST.

2. Reconnect the keyboard
with the Notebook off.

3. Replace the keyboard.

1. Replace the keyboard.

2. Replace the TouchPad or
mouse.

3. Replace the system board.

Notebook

off.

601-Diskette Controller Error

Probable Cause Recommended Action

Mismatch in drive type or
failure in the diskette
controller

605-Diskette Drive Error

Probable Cause Recommended Action

Mismatch in drive type Run Computer Setup.

1. Run Computer Checkup
(TEST).

2. Check or replace cables.

3. Replace the system board.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

1780-Primary Hard Drive 0 Failure

Probable Cause Recommended Action

Disk 0 failed to respond

Hard drive format error

1782-Hard Drive Controller

Probable Cause Recommended Action

Hard drive controller failure

1. Run Computer Checkup
(TEST).

2. Replace the hard drive.

1. Run Computer Checkup
(TEST).

2. Replace the hard drive.

1. Run Computer Setup.

2. Replace the hard drive.

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostic
utilities when you want to view or test system information and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the
diagnostic program is version 10.11 or later.

The Diagnostics menu includes the following utilities:

• Computer Checkup (TEST)

• View System Information (INSPECT)

• Diagnostic Error Codes

• Troubleshooting without Diagnostics

• Before Replacing Parts

• Solving Minor Problems

• Solving Hard Drive Problems

• Solving Hardware Installation Problems

• Solving Keyboard/Numeric Keypad Problems

• Solving Memory Problems

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

• Solving PC Card Problems

• Solving Power Problems

• Solving Printer Problems

• Solving TouchPad/Pointing Device Problems

• Contacting Compaq Support

If you have a problem you cannot solve, run the Diagnostics utilities before calling for
support. Run Computer Checkup and select to save the device list to a file and to print or to
save the log of errors. Run the View System Information (INSPECT) utility and select to
print or to save that information. Have the files or the printed information available when
you call for support.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Computer Checkup (TEST)

Computer Checkup (TEST) determines if the various computer components and devices are
recognized by the system and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.

Follow these steps to run Computer Checkup:

1. Plug the Notebook into an external power source. (A low–battery condition could
interrupt the program.)

2. Turn on the external devices that you want to test. Connect the printer if you want to
print a log of error messages.

3. Insert the Compaq Diagnostics diskette in drive A.

4. Turn on or restart the Notebook. The Notebook starts from drive A, and the
Diagnostics Welcome screen is displayed.

5. Press Enter to continue. The Diagnostics menu is displayed.

6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is
displayed.

7. Select View the Device List from the Test Option menu. A list of the installed
Compaq devices is displayed.

8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.

Note: If the list is incorrect, ensure that any new devices are installed properly.

Select one of the following from the Test Option menu:

• Quick Check Diagnostics. Runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they display when the testing is
complete. You cannot print or save the error messages.

• Automatic Diagnostics. Runs unattended, maximum testing of each device with

minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.

• Prompted Diagnostics. Allows maximum control over testing the devices. You

can choose attended or unattended testing, decide to stop on errors, or choose to
print or save a log of errors.

9. Follow the instructions on the screen as the devices are tested. When testing is
complete, the Test Option menu is displayed.

10. Exit the Test Option menu and the Diagnostics menu.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the Notebook
and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq
Diagnostics diskette:

1. Turn on the external devices that you want to test. Connect the printer if you want to
print the information.

2. Insert the Compaq Diagnostics diskette in drive A.

3. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen is displayed.

4. Press Enter to continue. The Diagnostics menu is displayed.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System Memory

ROM Audio

Keyboard Operating system

System ports System files

System storage Windows files

Graphics

7. Follow the on-screen instructions to cycle through the screens, return to the list and
choose another item, or print the information.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the
Compaq Diagnostic program. These error codes help identify subassemblies with possible
damage or defects.

The following tables list error codes, a description of the error condition, and the action
required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do
not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and

Replacement Procedures.

Select error codes by number or type:

101 through 114 (pg 11) Processor Test

200 through 215 (pg 11

300 through 304 (pg 12

401 through 403 (pg 12

501 through 516 (pg 15

600 through 699 (pg 13

1101 (pg 13

1701 through 1736 (pg 14

2402 through 2418 (pg 16

2419 through 2456 (pg 17

2458 through 2480 (pg 17

3206 (pg 18

3301 through 6623 (pg 18

8601 through 8602 (pg 18

) Serial Test

)Audio Test

)Memory Test

) Keyboard Test

) Parallel Printer Test

)Video Test

) Diskette Drive Test

)Hard Drive Test

)Video Test

)Video Test

)Video Test

)DVD or CD Test

) TouchPad Pointing Device Test

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor and retest.

102-xx Coprocessor or Weitek Error

103-xx DMA page registers test failed The following applies to error codes

104-xx Interrupt controller master test

failed

105-xx Port 61 error

106-xx Keyboard controller self-test

failed

107-xx CMOS RAM test failed

108-xx CMOS interrupt test failed

109-xx CMOS clock test failed

110-xx Programmable timer load data

test failed

113-xx Protected mode test failed

114-01 Speaker test failed

200-xx Memory machine ID test failed The following steps apply to error codes

202-xx Memory system ROM checksum

failed

203-xx Write/Read test failed The following steps apply to error codes

204-xx Address test failed

211-xx Random pattern test failed

214-xx Noise test failed

215-xx Random address test failed

1. Run the Configuration and Diagnostics
Utilities.

2. Replace the processor board and
retest.

103-xx through 114-01:

Replace the system board and retest.

1. Check system configuration.

2. Verify cable connections to speaker.

3. Replace the system board and retest.

200-xx and 202-xx:

1. Flash the system ROM and retest.

2. Replace the system board and retest.

203-xx through 215-xx:

1. Remove the memory module and
retest.

2. Install a new memory module and
retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Keyboard Test Error Codes

Error Code Description Recommended Action

300-xx Failed ID Test The following steps apply to error codes

301-xx Failed Self-Test/Interface Test

302-xx Failed Individual Key Test

304-xx Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected The following steps apply to error codes

402-xx Failed Port Test

403-xx Printer pattern test failed

300-xx through 304-xx:

1. Check the keyboard connection. If
disconnected, turn off the computer
and reconnect the keyboard.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

401-xx through 403-xx:

1. Connect the printer.

2. Check power to the printer.

3. Install the loop-back connector and
retest.

4. Check port and IRQ configuration.

5. Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Diskette Drive Test Error Codes

Error Code Description Recommended Action

600-xx Diskette ID drive types test

failed

601-xx Diskette format failed

602-xx Diskette read test failed

603-xx Diskette read-write, compare

test failed

604-xx Diskette random read test failed

605-xx Diskette ID media failed

606-xx Diskette speed test failed

609-xx Diskette reset controller test

failed

610-xx Diskette change line test

697-xx Diskette type error

698-xx Diskette drive speed not within

limits

699-xx Diskette drive/media ID error

The following steps apply to error codes
600-xx through 698-xx:

1. Replace the diskette media and retest.

2. Check and/or replace the diskette
power and signal cables and retest.

3. Replace the diskette and retest.

4. Replace the system board and retest.

1. Replace media.

2. Run the Configuration and Diagnostics
Utilities.

Serial Test Error Codes

Error Code Description Recommended Action

1101-xx Serial port test failed

1. Check port configuration.

2. Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Hard Drive Test Error Codes

Error Code Description Recommended Action

1701-xx Hard drive format test failed The following steps apply to error codes

1702-xx Hard drive read test failed

1703-xx Hard drive read-write, compare

test failed

1704-xx Hard drive random seek test

failed

1705-xx Hard drive controller test failed

1706-xx Hard drive ready test failed

1707-xx Hard drive recalibration test

failed

1708-xx Hard drive format bad track test

failed

1709-xx Hard drive reset controller test

failed

1710-xx Hard drive park head test failed

1715-xx Hard drive head select test failed

1716-xx Hard drive conditional format

test failed

1717-xx Hard drive ECC* test failed

1719-xx Hard drive power mode test

failed

1724-xx Network preparation test failed

1736-xx Drive monitoring test failed

1701-xx through 1736-xx:

1. Run the Configuration and Diagnostics
Utilities and verify drive type.

2. Verify that all secondary drives have
secondary drive capability.

3. Replace the hard drive and retest.

4. Replace the system board and retest.

*ECC = Error Correction Code

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Video Test Error Codes

Error Code Description Recommended Action

501-xx Video controller test failed The following steps apply to error codes

502-xx Video memory test failed

503-xx Video attribute test failed

504-xx Video character set test failed

505-xx Video 80 x 25 mode 9 x 14

character cell test failed

506-xx Video 80 x 25 mode 8 x 8

character cell test failed

507-xx Video 40 x 25 mode test failed

508-xx Video 320 x 200 mode color

set 0 test failed

509-xx Video 320 x 200 mode color

set 1 test failed

510-xx Video 640 x 200 mode test

failed

511-xx Video screen memory page test

failed

512-xx Video gray scale test failed

514-xx Video white screen test failed

516-xx Video noise pattern test failed

501-xx through 516-xx:

1. Disconnect external monitor and test
with internal LCD display.

2. Replace the display assembly and
retest.

3. Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Video Test Error Codes (Continued)

Error Code Description Recommended Action

2402-xx Video memory test failed The following steps apply to error codes

2403-xx Video attribute test failed

2404-xx Video character set test failed

2405-xx Video 80 x 25 mode 9 x 14

character cell test failed

2406-xx Video 80 x 25 mode 8 x 8

character cell test failed

2408-xx Video 320 x 200 mode color

set 0 test failed

2409-xx Video 320 x 200 mode color

set 1 test failed

2410-xx Video 640 x 200 mode test

failed

2411-xx Video screen memory page test

failed

2412-xx Video gray scale test failed

2414-xx Video white screen test failed

2416-xx Video noise pattern test failed

2418-xx ECG/VGC memory test failed

2402-xx through 2456-xx:

1. Run the Configuration and Diagnostics
Utilities.

2. Replace the display assembly and
retest.

3. Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Video Test Error Codes (Continued)

Error Code Description Recommended Action

2419-xx ECG/VGC ROM checksum test

failed

2421-xx ECG/VGC 640 x 200 graphics

mode test failed

2422-xx ECG/VGC 640 x 350 16 color

set test failed

2423-xx ECG/VGC 640 x 350 64 color

set test failed

2424-xx ECG/VGC monochrome text

mode test failed

2425-xx ECG/VGC monochrome graphics

mode test failed

2431-xx 640 x 480 graphics test failure

2432-xx 320 x 200 graphics (256 color

mode) test failure

2448-xx Advanced VGA Controller test

failed

2451-xx 132-column Advanced VGA test

failed

2456-xx Advanced VGA 256 Color test

failed

2458-xx Advanced VGA BitBLT test failed The following applies to error codes

2468-xx Advanced VGA DAC test failed

2477-xx Advanced VGA data path test

failed

2478-xx Advanced VGA BitBLT test failed

2480-xx Advanced VGA LineDraw test

failed

The following steps apply to error codes
2419-xx through 2480-xx:

1. Run the Configuration and Diagnostics
Utilities.

2. Disconnect external monitor and test
with internal LCD display.

3. Replace the display assembly and
retest.

4. Replace the system board and retest.

2458-xx through 2480-xx:

Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Audio Test Error Codes

Error Code Description Recommended Action

3206-xx Audio System Internal Error Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

Error Code Description Recommended Action

8601-xx Mouse test failed The following steps apply to error codes

8602-xx Interface test failed

DVD or CD Drive Test Error Codes

Error Code Description Recommended Action

3301-xx DVD or CD drive read test failed The following steps apply to error codes

3305-xx DVD or CD drive seek test failed

6600-xx ID test failed

6605-xx Read test failed

6608-xx Controller test failed

6623-xx Random read test failed

8601-xx through 8602-xx:

1. Replace the TouchPad and retest.

2. Replace the system board and retest.

3301-xx through 6623-xx:

1. Replace the DVD or CD and retest.

2. Verify that the speakers are
connected.

3. Verify that drivers are loaded and
properly installed.

4. Replace the DVD or CD drive and
retest.

5. Replace the system board and retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of common
messages that may be displayed on the screen. The following pages contain
troubleshooting information on:

Audio Memory

Battery PC Card

CD or DVD Drive Power

Diskette Drive Printer

Display TouchPad

Hard Drive Keyboard/Numeric Keypad

Hardware Installation

Since symptoms can appear to be similar, carefully match the symptoms of the computer
malfunction against the problem description in the tables to avoid a misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures,

Å

disconnect all power sources before removing the keyboard cover or the display
bezel.

Before Replacing Parts

Verify that cables are connected properly to the suspected defective parts.

• Run Computer Setup after connecting external devices.

• Verify that all required device drivers are installed.

• Verify that all required changes have been made to the CONFIG.SYS file.

• Verify that all required changes have been made to the AUTOEXEC.BAT file.

• Verify that all printer drivers have been installed for each application.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Minor Problems

Some minor problems and possible solutions are outlined in the following tables. If the
problem appears related to a software application, check the documentation provided with
the software.

Solving Audio Problems

Some common audio problems and solutions are listed in the following table.

Solving Audio Problems

Problem Probable Cause Solution

Computer does not
beep after the Power­On Self-Test (POST).

Solving Battery Pack/Gauge Problems

This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).

No action is required.

Some common causes and solutions for battery pack problems are listed in the following
table. The "Solving Power Problems" section in this chapter may also be applicable.

Solving Battery Pack/Gauge Problems

Problem Probable Cause Solution(s)

Computer won’t turn
on when battery pack
is inserted and power
cord is unplugged.

Battery pack is discharged. • Connect the computer to an

external power source and
charge the battery pack.

OR

• Replace the battery pack with a

fully charged battery pack.

Check the battery connectors on
the system board to verify they
are evenly spaced and that they
are not bent or broken.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Battery Pack/Gauge Problems (Continued)

Problem Probable Cause Solution

Notebook is beeping
and battery icon is
blinking.

Battery icon on the
front of the unit blinks
to indicate low-battery
condition, but
computer does not
beep.

Battery icon doesn’t
light and battery pack
won’t fast charge.

You have to set the
date and time every
time you turn on the
Notebook.

Battery charge does
not last as long as
expected.

Battery charge is low. Immediately save any open

file(s). Then complete one of the
following:

• Connect the Notebook to an

external power source to
charge the battery pack.

• Turn off the Notebook or initiate

Hibernation until you can find
another power source or charge
the battery pack.

Volume is turned down too
low.

Battery pack is already
charged.

Battery pack was exposed to
temperature extremes.

Battery pack is at end of its
life.

RTC battery is dead. Replace the RTC battery.

Battery is being exposed to
high temperatures or
extremely cold temperatures.

Adjust the volume.

No action is necessary.

Allow time for the battery pack to
return to room temperature.

Replace the battery pack.

Keep the battery pack within the
recommended temperature range
for operation or storage.

• Operating Range: 50°F to

104°F (10°C to 40°C)

• Storage Range: -4°F to 86°F

(-20°C to 30°C)

Recharge the battery pack.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Battery Pack/Gauge Problems (Continued)

Problem Probable Cause Solution

Battery charge does
not last as long as
expected (Continued).

Battery pack is warm
to the touch after
charging.

Battery pack operating
time is far less than the
documented average
operating time.

Battery has partially
self-discharged.

Power management is
disabled.

An e xternal devi ce or PC Car d
is draining the battery.

Normal warming has occurred
due to charging.

Power management is turned
off or disabled.

An e xternal devi ce or PC Car d
is draining the battery.

Recharge the battery. Discharge
the battery completely and then
recharge it.

Set a power management level in
Computer Setup.

Turn off or disconnect external
devices when not in use.

No action is required.

Enable power management in
Computer Setup and in Windows
Power Properties.

Turn off or disconnect external
devices when not in use.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Battery Pack/Gauge Problems (Continued)

Problem Probable Cause Solution

Battery pack operating
time is far less than the
documented average
operating time
(Continued).

Battery pack has partially
self-discharged.

Battery pack is being exposed
to high temperatures or
extremely cold temperatures.

Condition the battery pack by
fully charging, fully discharging,
then fully recharging it.

To maintain the charge, leave
battery packs in the computer
when it is connected to external
power.

If the Notebook is disconnected
from external power for more
than two weeks, remove battery
packs from the Notebook to
reduce the discharge rate.

Keep the battery pack within the
recommended temperature range
for operation or storage.

• Operating Range: 50°F to

104°F (10°C to 40°C)

• Storage Range: -4°F to 86°F

(-20°C to 30°C)

Recharge the battery pack.

Solving CD and DVD Drive Problems

Some common causes and solutions for CD and DVD drive problems are listed in the
following table.

Solving CD or DVD Drive Problems

Problem Probable Cause Solution(s)

CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.

Disc is upside down or is
improperly inserted in the CD
or DVD drive.

CD is CD Plus or Pregap/
Track 0 ty pe.

Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.

Cannot read these type CDs in
24X. Remove the CD.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Diskette Drive Problems

Some common causes and solutions for diskette drive problems are listed in the following
table.

Solving Diskette Drive Problems

Problem Probable Cause Solution(s)

Diskette drive cannot
write to a diskette.

Diskette drive cannot
read a diskette.

(Continued)
Diskette drive cannot

read a diskette.

Cannot boot from
diskette.

Diskette is write-protected. Disable the diskette’s write-protect

feature or use a diskette that is not
write-protected.

Computer is writing to the
wrong drive.

Not enough space is left on
the diskette.

Drive error has occured. Run Computer Checkup from the

Diskette is not formatted. Format the diskette. At the system

Diskette drive cannot read a
diskette.

Diskette has a bad sector. Copy files to hard drive or another

Drive error has occurred. Run Computer Checkup from the

Diskette is not formatted. Format the diskette. At the system

Bootable diskette is not in
drive A.

Diskette Boot has incorrect
setting in Computer Setup.

Check the drive letter in the path
statement.

Use another diskette.

Compaq Diagnostics diskette.

prompt, enter: FORMAT A:

Use the type of diskette required
by the drive.

diskette. Reformat bad floppy.

Compaq Diagnostics diskette.

prompt, enter FORMAT A:

Put the bootable diskette in
drive A.

Run Computer Setup and set
diskette as first to boot.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Display Problems

This section lists some common causes and solutions for computer display and external
monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by
disconnecting the monitor from the Notebook, then completing the following steps:

1. Turn off the monitor.

2. Turn off the Notebook.

3. Disconnect the monitor signal cable from the Notebook.

4. Turn on the monitor and allow it to warm up for one minute.

The display should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working properly.

Solving Display Problems

Problem Probable Cause Solution(s)

Screen is dim. Control for brightness (if

applicable) is not set properly.

Computer screen is in direct
light.

Screen is blank. Screen save was initiated by

Power Management due to
lack of user activity.

Display has overheated. If the Notebook is in direct

Display is blank and
the Suspend icon is
flashing.

Internal display is
blank and the screen
on an external monitor
displays information.

System is in Suspend mode. Press any key or touch the

Display function was switched
to the external monitor.

Adjust the Brightness of the
display by using Fn+F7 or
Fn+F8.

Tilt display or move computer.

Press any key or touch the
TouchPad.

sunlight, move it and allow it to
cool off.

TouchPad.

Use Fn+F3 to switch between
LCD or CRT.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Display Problems (Continued)

Problem Probable Cause Solution

Internal display flashes
or has garbled
characters when
Notebook is connected
to external monitor.

The light tubes on the
edge of the display
panel do not light up at
all and the Power-On
Self-Test (POST)
completes when the
unit is powered up.**

The light tubes on the
edge of the display
panel do not light up at
all and Power-On Self­Test (POST) does not
complete when the unit
is powered up.**

Backlight (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.

Using 1024 x 768 or higher
resolution on external
monitor, and have toggled
back to internal display,
which supports up to 800 x

600.

Improper backlight or display
cable connections.

Defective inverter board. Replace the display assembly.

Defective display cable. Replace the display assembly.

Defective display panel. Replace the display assembly.

Defective system board. Replace the system board.

Defective system board. Replace the system board.

Improper display cable
connections.

Defective inverter board. Replace the display assembly.

Defective display cable. Replace the display assembly.

Defective system board. Replace the system board.

Restart the Notebook.

Replace the display assembly.

1. Reseat the display cable to the
system board.

2. Replace the display assembly.

**This problem indicates that the backlight or its power circuitry has failed. If the backlight
is not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available,verify that POST
is complete by opening and closing the display, and listening for the single or double beep.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Display Problems (Continued)

Problem Probable Cause Solution(s)

The display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).

A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.

Improper display cable
connections

Defective display cable. Replace the display assembly.

Defective inverter board. Replace the display assembly.

Defective system board. Replace the system board.

Defective display panel. Replace the display assembly.

Reseat the display cable to the
following until the problem is
solved:

1. System board

2. Display assembly

Note: When you perform a "self-test" on an external VGA color or monochrome monitor,
the screen should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working
properly.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Hard Drive Problems

Some common causes and solutions for hard drive problems are listed in the following
table.

CAUTION:

Ä

of your hard drive at all times, in case of errors or failures.

Problem Probable Cause Solution(s)

Reading hard drive
takes an unusually
long time after
restarting the
Notebook.

Hard drive error
occurs.

Hard drive does not
work.

To prevent loss of information, always maintain an up-to-date backup

Solving Hard Drive Problems

System entered Hibernation
due to low-battery condition
and is now exiting from it.

Hard drive has bad sectors or
has failed.

Hard drive is not seated
properly.

Give the system time to restore
the previously saved data to its
exact state before Hibernation.

Run Computer Checkup.

Turn off and unplug the Notebook,
remove the battery pack, and
remove and then reinstall the
hard drive.

Solving Hardware Installation Problems

Some common causes and solutions for hardware installation problems are listed in the
following table.

Solving Hardware Installation Problems

Problem Probable Cause Solution(s)

A new device is not
recognized as part of
the computer system.

Cable(s) of new external
device are loose or power
cables are unplugged.

Power switch of new external
device is not turned on.

Device is not seated properly. Turn off the Notebook and reinsert

Ensure that all cables are properly
and securely connected.

Turn off the Notebook, turn on the
external device, then turn on the
Notebook to integrate the device
with the computer system.

the device.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Keyboard/Numeric Keypad Problems

Some common causes and solutions for keyboard/numeric keypad problems are listed in
the following table.

Solving Keyboard/Numeric Keypad Problems

Problem Probable Cause Solution(s)

Embedded numeric
keypad on Notebook
keyboard is disabled.

Embedded numeric
keypad is disabled and
Num Lock function is
on.

Num Lock function is not
enabled.

External numeric keypad is
connected to the Notebook.

Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numberic keypad. The
Num Lock light on the Notebook
turns on.

Disconnect the external numeric
keypad from the Notebook.

Solving Memory Problems

Some common causes and solutions for memory problems are listed in the following table.

Solving Memory Problems

Problem Probable Cause Solution(s)

Memory count during
Power-On Self-Test
(POST) is incorrect.

“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.

Optional memory expansion
card is installed incorrectly, is
incompatible with the
computer, or is defective.

System ran out of memory for
the application.

Too many TSR (terminate­and-stay-resident)
applications are running.

Ensure that the optional memory
expansion card is installed
correctly.

Check the application
documentation for memory
requirements.

If necessary, install additional
memory.

Remove from memory any TSR
applications that you do not need.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving PC Card Problems

The following table lists some common causes and solutions for PC Card problems.

Solving PC Card Problems

Problem Probable Cause Solution(s)

When turned on, the
computer does not
beep when a PC Card
is inserted.

PC Card modem, fax,
or network card does
not work.

PC Card modem or fax
card does not work.

Card is not inserted properly. Ensure that the card is inserted in

the correct orientation.

PC Card beeps are disabled. Double-click the PC Card icon in

the Control Panel, click the Global

Settings tab, then enable PC
Card sound effects.

Speaker is turned off or
volume is turned down.

PC Card drivers are not
installed.

Card or card driver is not
supported.

Card is not fully inserted into
the slot or is not inserted
properly.

Telephone cord is not plugged
in all the way.

Necessary drivers are not
installed (turned on).

You are trying to access the
card using the wrong COM
port.

Press Volume buttons to turn the
speaker on, then increase the
volume.

Double-click the Add New
Hardware icon in the Control
Panel for installation instructions.

If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.

Contact a Compaq-authorized
service provider for a list of PC
Cards tested sucessfully in
Compaq PC Card platforms.

Ensure that the card is inserted in
the correct orientation.

Check and secure telephone
connection.

Install drivers.

See Specifications
port.

to verify COM

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving PC Card Problems (Continued)

Problem Probable Cause Solution(s)

PC Card modem or fax
card does not work
(Continued).

Modem network PC
Card does not work.

Memory or storage
card does not work.

The card conflicts with a serial
device.

The card is not supported. Use supported cards only.

Network driver is not installed
or is not set up properly.

Telephone cord is not properly
connected.

SRAM and flash memory
cards require the memory
card driver to be loaded
(turned on).

Flash memory cards require
the Microsoft FlashFile System
to be loaded.

Hard drives on flash mass
storage cards require the PC
Card ATA driver to be loaded.

You are trying to access the
hard drive card using the
wrong drive letter.

The card is not supported. Contact a Compaq-authorized

See Specifications
address.

Install driver.

Verify telephone connection.

Install driver.

Double-click My Computer to
verify the drive letter assigned to
the card.

service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.

to verify

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Power Problems

Also see Solving Battery Pack/Gauge Problems in this section.

Solving Power Problems

Problem Probable Cause Solution(s)

Notebook will not turn
on and the battery
pack is not inserted.

Notebook turned off
while it was left
unattended and the
power icon is off.

Notebook is not connected to
a power source.

Power cords to the external
power source are unplugged.

Power adapter is defective. Replace AC adapter and restart.

System board is defective. Replace the system board.

System initiated Hibernation
due to a critical low-battery
condition.

System initiated Hibernation
after a preset timeout.

Insert battery or connect an
external power source.

Ensure that power cords
connecting the computer and the
external power source are
plugged in properly.

Replace the battery pack with a
fully charged battery pack or
connect the Notebook to an
external power source. Then turn
on the Notebook.

Turn on the Notebook.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your application documentation.

Solving Printer Problems

Problem Probable Cause Solution(s)

Printer will not turn on. The signal cable may not be

connected properly, or the
printer is unplugged.

Printer will not print. Printer is not turned on or is

offline.

The device drivers for the
application are not installed.

Printer that is set up for a
network is not connected to
the network.

Printer cable is too long,
unshielded, or defective.

Paper tray is empty. Fill the paper tray with paper and

Printer prints garbled
information.

Correct printer drivers are not
installed.

Cable is not connected
properly.

Cable is defective. Replace the printer cable and

Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.

Turn the printer on and set it to
online.

Refer to the printer
documentation to install the
correct printer driver.

Connect the printer to the
network.

Replace the cable.

set the printer to online.

Refer to the printer
documentation to install the
correct printer driver.

Ensure that the printer signal
cable is properly connected to the
Notebook.

retest.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Solving TouchPad/Pointing Device Problems

The following table lists some common causes and solutions for TouchPad/pointing device
problems.

Solving TouchPad/Pointing Device Problems

Problem Probable Cause Solution(s)

TouchPad or mouse
does not work.

External mouse does
not work.

TouchPad or mouse
does not work even
though the device is
enabled in Windows.

Cursor skips or moves
abnormally when using
the TouchPad.

Incorrect or no device driver
is installed.

The device driver is not
installed in Windows.

Mouse is not securely
connected or is connected to
an incorrect external
connector.

Mouse is not enabled. Enter MOUSE at the system

Cable is not properly seated
in TouchPad board.

Defective TouchPad board. Replace the TouchPad board.

Defective system board. Replace system board.

Device driver is not correctly
installed in Windows.

The TouchPad needs to be
cleaned.

Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.

Install the TouchPad/mouse driver
in Windows.

Ensure that the mouse is securely
connected to the appropriate
external connector.

prompt to activate the mouse
device driver.

Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse driver each time the
computer is turned on or
restarted.

Reseat cable.

Install the appropriate device
driver in Windows.

Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

• Product name

• Product serial number

• Purchase date

• Conditions under which the problem occurred

• Any error messages that have occurred

• Hardware configuration

• Type of printer connected

• Hardware/software installed

• Printed result of Computer Checkup (TEST)

• Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation

To ship the Notebook, complete the following steps:

1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not
exposed to electrical or magnetic fields while stored or in transit.

2. Turn off the Notebook and external devices.

3. Disconnect the external devices from their power sources, then from the Notebook.

Important: Ensure that there is no diskette in the diskette drive and that there are no
PC Cards in the PC slots.

4. Close the display and all exterior doors of the Notebook.

5. Pack the Notebook with sufficient packing material to protect it. Use the original
packing box or similar packaging.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Removal Sequence

This section explains the removal and replacement procedures for the 1700XL unit.

Serial Number Location

Report the unit’s serial number to Compaq when requesting information or ordering
spare parts. The serial number is located underneath the Notebook as shown below.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Electrostatic Discharge

A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge (ESD) may work
perfectly throughout a normal cycle and may not seem to be affected at all. However,
although it may function normally for a while, it may be degraded in the internal layers,
reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases,
the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table below shows activities that generate static electricity and the associated
electrostatic voltage level.

Typical Electrostatic Voltages

Activity Relative Humidity

10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tubes 2,000 V 700 V 400 V

Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V

Removing DIPS from styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Note: 700 Volts can degrade a product.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Service Considerations

Listed below are some of the considerations to consider during the assembly and
disassembly of the Notebook.

Tool and Software Requirements

The following items are required to service the computer:

• 5mm nut drivers (for screwlocks and standoffs)

• Small standard screwdriver

• Small Phillips screwdriver

• Diagnostics software

Screws

The screws used in the Notebook are not interchangeable. If an incorrect screw is used
during the reassembly process, it can damage the unit. Compaq strongly recommends that
all screws removed during disassembly be kept with the part that was removed, then
returned to their proper locations.

Important: As each subassembly is removed from the Notebook, place it away from the
work area to prevent damage.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Cables and Connectors

Most cables used throughout the unit are ribbon cables. Cables must be handled with
extreme care to avoid damage. Apply only the tension required to seat or unseat the cables
during insertion or removal from the connector. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing the cables, and ensure that the
cables are routed in such a way that they cannot be caught or snagged by parts being
removed or replaced.

Cables

Use the following precautions when handling cables to avoid damage to the cable or the
Notebook:

• Always handle cables by their connectors.

• Avoid bending, twisting, or pulling on the cables.

• Apply minimum required force when seating or unseating the cables from their

connectors.

• Place the cables carefully so that they cannot be caught or snagged by parts being

removed or replaced.

• Handle flex cables with extreme care; they can tear easily.

CAUTION:

Ä

proper location during the reassembly process. Improper cable placement can
cause severe damage to the unit.

The following illustrations show the proper placement for each cable:

• ZIF Connectors

• Speaker Assembly Cable

Connectors and Plastic Parts

Plastic parts can be damaged by the use of excessive force during disassembly and
reassembly. When handling the plastic parts, use care. Apply pressure only at the points
designated in the maintenance instructions.

When servicing these computers, ensure that cables are placed in their

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

ZIF Connectors

The 1700LX Series Notebook uses zero insertion force (ZIF) connectors on the system
board.

CAUTION:

Ä

only the connector slide when removing or replacing a cable. Never pull or twist on
the cable while it is connected.

To remove a cable from a ZIF connector, lift both corners of the ZIF connector and
simultaneously slide the cable out with constant light force.

A ZIF connector and its attached cable can be easily damaged. Handle

CAUTION:

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proper location during the reassembly process. Improper cable placement can
damage the Notebook.

When servicing the Notebook, ensure that cables are placed in their

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Speaker Assembly Cable

The cable position for the speaker assembly is shown below.

CAUTION:

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proper location during the reassembly process. Improper cable placement can
damage the Notebook.

When servicing the Notebook, ensure that cables are placed in their

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Preparing the Notebook for Disassembly

Before beginning Removal & Replacement Procedures, complete the following steps:

1. Disconnect AC power and any external devices.

2. Remove the QuikDock (pg 8

3. Remove the battery pack (pg 9

Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery

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contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1700 Series Portable Notebook into the battery compartment. Do not
force the battery pack into the bay if insertion is difficult.

CAUTION:

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battery pack; this damages the pack, makes it unusable, and exposes potentially
harmful battery components. No field-serviceable parts are located inside the
battery pack.

Note: The Compaq Presario 1700 Series Portable Computers have several screws of
various sizes that are not interchangeable. During disassembly, place screws in
their correct location. During removal keep screws with their respective
subassembly to make reassembly easy.

Do not crush, puncture, or incinerate the battery pack. Do not open a

).

).

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Removal Procedures

QuikDock

To disconnect the QuikDock from the unit, complete the following steps:

1. Simultaneously press the release mechanisms on both ends of the QuikDock.

2. Lift the unit off the alignment pins and the QuikDock connector.

To reconnect the QuikDock to the unit, reverse steps 1 and 2.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Battery

To remove the battery pack, complete the following steps:

1. Push the release latch at the bottom of the unit.

2. Pull the battery pack out.

To replace the battery pack, reverse steps 1 and 2.

Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.

WARNING: Metal objects can damage the battery pack as well as the battery

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contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1700 Series Portable Notebook into the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily.

CAUTION:

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battery pack; this action damages the pack, makes it unusable, and exposes
potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.

Do not crush, puncture, or incinerate the battery pack. Do not open a

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Hard Drive

To remove the hard drive, complete the following steps:

1. Prepare the unit for disassembly (pg 7

).

2. Turn the unit upside down.

3. Remove one screw from the bottom of the unit.

4. Pull the hard drive out.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

FutureBay

To remove the FutureBay, complete the following steps:

1. Turn the unit upside down.

2. Push the release lever back.

3. Pull the FutureBay device out.

™

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

LED Button Bezel

To remove the LED button bezel, complete the following steps:

1. Prepare the unit for disassembly (pg 7

).

2. Turn the unit upside down.

3. Remove two screws from each side of the Port Replicator connector.

4. Gently pry the ends of the LED button bezel upwards.

5. Lift the bezel off.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

System Memory

To upgrade or replace the system memory, complete the following steps:

1. Prepare the unit for disassembly (pg 7

).

2. Turn the unit upside down.

3. Remove one screw on the memory compartment door.

4. Open the memory compartment door , release the locks on each sides of the
system memory, then remove the system memory.

To add memory modules, reverse steps 1 and 2 above.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Keyboard

To remove the keyboard, complete the following steps:

1. Prepare the unit for disassembly (pg 7

2. Remove the LED button bezel (pg 12

).

).

3. Lift the top of the keyboard, fold it forward, then lay it on top of the TouchPad.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Heatspreader

To remove the Heatspreader, complete the following steps:

1. Prepare the unit for disassembly (pg 7

2. Remove the LED button bezel (pg 12

3. Remove the keyboard (pg 14

).

).

).

4. Remove four screws and lift out the Heatspreader.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Heatsink Assembly (Fan Assembly)

To remove the Heatsink assembly, complete the following steps:

1. Prepare the unit for disassembly (pg 7

2. Remove the LED button bezel (pg 12

3. Remove the keyboard (pg 14

).

4. Remove the Heatspreader (pg 15

).

).

).

5. Lift up the right side of the Heatsink assembly , pull it to the right, then disconnect
the two-pin connector .

Note: The Heatsink assembly in the Notebook may differ from the one shown in the
illustration below.

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Processor

To remove the processor, complete the following steps:

1. Prepare the unit for disassembly(pg 7

2. Remove the LED button bezel (pg 12

3. Remove the keyboard (pg 14

4. Remove the Heatspreader (pg 15

5. Remove the Heatsink assembly (pg 16

6. Turn screw counter-clockwise (1/2 turn only), then lift the processor and
remove it from the socket.

CAUTION:

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socket, making it necessary to replace the system board.

If you turn the screw more than a half turn, you will damage the

).

).

).

).

).

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

To replace the processor, make sure that the processor’s pin 1 orientation is aligned
with the lower-left corner of the socket. Turn screw clockwise (1/2 turn only).

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Keyboard Cable Connection

To remove the keyboard cable connection, complete the following steps:

1. Prepare the unit for disassembly (pg 7

2. Remove the LED button bezel (pg 12

3. Remove the keyboard (pg 14

4. Remove the Heatspreader (pg 15

5. Remove the Heatsink assembly (pg 16

6. Gently pry open the ZIF connector by carefully lifting on the left side, then the
right side, until you can lift no further.

7. Grasp the cable and GENTLY pull up from connector.

CAUTION:

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damage, making it necessary to replace the system board.

Lifting the cable with too much force might result in system board

).

).

).

).

).

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Modem/NIC Combo Card

Preparing for Modem/NIC Combo Card Removal

Prepare the unit for disassembly (pg 7), and remove the following before removing the
modem/NIC combo card:

1. Remove the LED button bezel (pg 12

2. Remove the keyboard (pg 14

3. Remove the Heatspreader (pg 15

4. Remove the Heatsink assembly (pg 16

5. Remove the keyboard cable connection (pg 19

Removing the Modem/NIC Combo Card

To remove the modem/NIC combo card, complete the following steps:

1. Gently pry open the ZIF connector by carefully lifting on the left side, then the
right side, until you can lift no further.

2. Grasp the cable and GENTLY pull up from connector.

CAUTION:

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excessive force. You may otherwise have to replace the system board.

To prevent damage to the system board, do not pry and lift with

).

).

).

).

).

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

3. Pry latches on each side of the card outward.

4. Remove the two-pin connector on the left side of the card.

5. Grasp the upper-right hand corner of the Modem/NIC combo card, then lift it up and
pull it out .

To replace the card, remove the pin connector, insert a new card, then reconnect the pin.