HP 15z-cw100 User guide

Maintenance and Service Guide

HP Pavilion 15 Laptop PC

IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2018, 2019 HP Development
Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: February 2019

First Edition: May 2018

Document Part Number: L19433-002

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 8

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Power button, speakers, and vent .................................................................................................... 12

Special keys ....................................................................................................................................... 13

Action keys ........................................................................................................................................ 14

Bottom ................................................................................................................................................................. 15

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer components ........................................................................................................................................ 17

Display assembly components ............................................................................................................................ 21

Mass storage devices ........................................................................................................................................... 23

Cables ................................................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 26

Tools required ...................................................................................................................................................... 26

Service considerations ......................................................................................................................................... 26

Plastic parts ....................................................................................................................................... 26

Cables and connectors ...................................................................................................................... 26

Drive handling ................................................................................................................................... 27

Workstation guidelines ..................................................................................................................... 27

Electrostatic discharge information .................................................................................................................... 27

Generating static electricity .............................................................................................................. 28

Preventing electrostatic damage to equipment ............................................................................... 28

Personal grounding methods and equipment .................................................................................. 29

Grounding the work area ................................................................................................................... 29

Recommended materials and equipment ........................................................................................ 29

Packaging and transporting guidelines .............................................................................................................. 30

v

5 Removal and replacement procedures for authorized service provider parts .................................................... 31

Preparation for disassembly ............................................................................................................................... 31

Component replacement procedures .................................................................................................................. 31

Bottom cover ..................................................................................................................................... 32

Battery ............................................................................................................................................... 34

Display assembly ............................................................................................................................... 35

Hard drive .......................................................................................................................................... 45

WLAN module .................................................................................................................................... 47

Solid-state drive ................................................................................................................................ 49

Memory module ................................................................................................................................ 50

Card reader board .............................................................................................................................. 51

USB board .......................................................................................................................................... 52

TouchPad ........................................................................................................................................... 53

Lock bracket ...................................................................................................................................... 55

Fan(s) ................................................................................................................................................. 56

Heat sink ............................................................................................................................................ 58

System board .................................................................................................................................... 61

Speakers ............................................................................................................................................ 63

Power connector cable ...................................................................................................................... 64

Top cover with keyboard ................................................................................................................... 65

6 Using Setup Utility (BIOS) ............................................................................................................................. 66

Starting Setup Utility (BIOS) ................................................................................................................................ 66

Updating Setup Utility (BIOS) .............................................................................................................................. 66

Determining the BIOS version ........................................................................................................... 66

Downloading a BIOS update .............................................................................................................. 67

7 Using HP PC Hardware Diagnostics ................................................................................................................ 68

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 69

Installing HP PC Hardware Diagnostics Windows ............................................................................. 69

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71

vi

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 71

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71

8 Backing up, restoring, and recovering ........................................................................................................... 73

Backing up information and creating recovery media ........................................................................................ 73

Using Windows tools ......................................................................................................................... 73

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73

Restoring and recovery ........................................................................................................................................ 74

Restoring, resetting, and refreshing using Windows tools .............................................................. 74

Recovering using HP Recovery media ............................................................................................... 74

Changing the computer boot order ................................................................................................... 74

9 Specications .............................................................................................................................................. 75

10 Power cord set requirements ...................................................................................................................... 76

Requirements for all countries ............................................................................................................................ 76

Requirements for specic countries and regions ................................................................................................ 76

11 Recycling .................................................................................................................................................. 78

Index ............................................................................................................................................................. 79

vii

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Pavilion 15 Laptop PC

Model numbers:

15-cw0000~15-cw0999, 15-cw1000~15-cw1999

15z-cw000, 15z-cw100

Processors AMD® Ryzen™ mobile processors with Radeon™ Vega Graphics:

Ryzen 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 3-3300U (2.1 GHz, turbo up to 3.5 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 5 MB L2 + L3 cache, 2400 MHz, dual core, 15 W

AMD Ryzen 5-2500U processor (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

AMD Ryzen 3-2300U processor (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

AMD Ryzen 3-2200U processor (2.5 GHz, turbo up to 3.4 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W

AMD dual-core A9-series processor:

AMD A9-9425 processor (3.1 GHz, turbo up to 3.7 GHz), 1 MB L2 cache, 2133 MHz, dual core, 15 W

Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Supports PX7

Supports FreeSync (FHD displays only)

Supports MR ready (minimum Ryzen 5 processor, Vega 8 Mobile Graphics)

Internal graphics:

AMD Radeon RX Vega 10 Mobile Graphics (Ryzen 7 3700U processor)

AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 3500U, 2500U processors)

AMD Radeon Vega 6 Mobile Graphics (Ryzen 3 3300U, 2300U processors)

AMD Radeon Vega 3 Mobile Graphics (Ryzen 3 3200U, 2200U processors)

AMD Radeon R5 (A9 processor)

Hybrid graphics:

AMD Radeon 535 with 2048 MB Graphic Controller (A9 processor)

Panel 15.6 in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio, narrow bezel:

HD (1366 × 768), BrightView, SVA, 220 nits

HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)

1

Table 1-1 Product components and their descriptions (continued)

Category Description

HD (1366 × 768), anti glare, SVA, 220 nits

Full high-denition (FHD) (1920 × 1080), BrightView, UWVA, 220 nits

FHD (1920 × 1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel, multi-touch
enabled

FHD (1920 × 1080), anti glare, UWVA, 220 nits

FHD (1920 × 1080), anti glare, SVA, 220 nits

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

DDR4-2400 dual channel support (Ryzen processors)

DDR4-1866 dual channel support (A9 processor)

Supports up to 16 GB of system memory in the following congurations:

● 16384 MB (8192 MB × 2)

● 12288 MB (8192 MB × 1 + 4096 MB× 1)

● 8192 MB (8192 MB × 1 or 4096 MB × 2)

● 6144 MB (4096 MB × 1 + 2048 MB × 1)

● 4096 MB (4096 MB × 1)

Storage Support for all 7.0 mm/7.2 mm, SATA, 2.5 inch hard drives:

Support for solid-state drive + hard drive

Support for M.2 SATA/PCIe solid-state drive

Accelerometer/Hard drive protection support

Single hard drive congurations:

1 TB, 5400 rpm, 7.2 mm

Dual storage congurations:

128 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive

M.2 SATA-3, TLC, solid-state drive:

256 GB

128 GB

M.2, PCIe, NVMe, solid-state drive:

512 GB, TLC

512 GB, value

256 GB, value

Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,

f2.2, 88° wide eld of vision

1080p by 30 frames per second

Supports Windows® Hello

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression

HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision

720p by 30 frames per second

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Audio Audio brand: B&O

Audio control panel: B&O Audio Control

Supports HP Audio Boost

Dual speakers

RJ-45 (network)
jack

Wireless Compatible with Miracast-certied devices

External media
cards

Internal card
expansion

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel

Integrated 10/100/1000 NIC

Turbo Lite WLAN SVTP

Integrated wireless options with dual antennas (M.2/PCIe):

Intel Dual band wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 Combo Adaptor (non-vPro)

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) D1

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Integrated wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-push insertion/removal

One M.2 slot for solid-state drive

One M.2 slot for WLAN

resolution to t embedded panel and external monitor connected)

Keyboard/
TouchPad

AC Smart Pin adapter plug

Audio-out (headphone)/audio-in (microphone) combo jack

HDMI v1.4 supporting up to 1920 × 1080 @ 60Hz

RJ-45 (network) jack

USB 3.1 ports (2, right side)

USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer

Keyboard

Full-sized, two coat paint, island-style keyboard with numeric keypad

3

Table 1-1 Product components and their descriptions (continued)

Category Description

Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad

TouchPad

Image sensor

MultiTouch gestures enabled

Support for Modern TrackPad gestures

Taps enabled as default

Power
requirements

Security Kensington Nano Security Slot

Operating
system

Battery

3-cell, 41 Whr, 3.55 Ahr, prismatic/polymer battery

4-cell, 45 Whr, 3.90 Ahr, prismatic/polymer battery

Supports battery fast charge

AC adapter

65 W HP Smart AC adapter (EM) with power cord

65 W HP Smart AC adapter with power cord

45 W HP Smart AC adapter with power cord

Power cord

1.0 m conventional power cord with a C5 connector

Support for Trusted Platform Module (fTPM) 2.0

U2F (Universal 2nd Factor Authentication)

FreeDOS 2.0

Windows 10 Home 64

Windows 10 Home 64 Web/Kiosk

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 Plus QVC

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 QVC

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 S

Windows 10 Home 64 S Web/Kiosk

Windows 10 Home 64 S Entry

Windows 10 Home 64 S Entry Web/Kiosk

Windows 10 Home 64 S Entry QVC

Windows 10 Home 64 S QVC

Windows 10 Home 64 S Single Language

Windows 10 Home 64 S Value

Windows 10 Home 64 S Value Web/Kiosk

Windows 10 Home 64 S Value QVC

Windows 10 Pro 64

Windows 10 Pro 64 Web/Kiosk

Serviceability End user replaceable parts:

AC adapter

5

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card

until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

(2) Security cable slot Attaches an optional security cable to the computer.

(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.

(5) Power connector Connects an AC adapter.

6 Chapter 2 Getting to know your computer

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen.

and provides high-speed data transfer.

● Blinking white: The AC adapter is disconnected and the battery has reached a

low battery level.

● Amber: The AC adapter is connected and the battery is charging.

● O: The battery is not charging.

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) HDMI port Connects an optional video or audio device, such as a high-denition

(2) RJ-45 (network) jack/status lights Connects a network cable.

(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or

television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.

● White: The network is connected.

● Amber: Activity is occurring on the network.

smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

(4) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(5) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select

HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

Left side 7

Display

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antenna(s)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

NOTE: Depending on the model, your computer may have one or

two wireless antennas. If your computer has a single antenna, it will
be located on the right side.

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of
a password logon..

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 Getting to know your computer

Table 2-4 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light(s) On: One or more cameras are in use.

(4) Camera(s) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon..

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 9

Keyboard area

TouchPad

Table 2-5 TouchPad components and their descriptions

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

Table 2-6 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display
and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

Keyboard area 11

Power button, speakers, and vent

Table 2-7 Power button, speakers, and vent and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲ Right-click the Power icon , and then select Power

Options.

(2) Speakers Produce sound.

(3) Vent Enables air ow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

12 Chapter 2 Getting to know your computer

Special keys

Table 2-8 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.

▲ To use an action key, press and hold the key.

Table 2-9 Action keys and their descriptions

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

14 Chapter 2 Getting to know your computer

Table 2-9 Action keys and their descriptions (continued)

Icon Description

Bottom

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Labels

Table 2-10 Bottom components and their descriptions

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Bottom 15

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Table 2-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-12 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer components

Computer components 17

Table 3-1 Computer major components and their descriptions

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

(2) Top cover with keyboard:

Natural silver, backlit L24752-xx1

Natural silver, no backlight L24753-xx1

Pale gold, backlit L24754-xx1

Pale gold, no backlight L24755-xx1

Cloud blue, backlight L49391-xx1

Cloud blue, no backlight L49392-xx1

Luminous gold, backlight L49393-xx1

Luminous gold, no backlight L49394-xx1

(3) Power connector cable

(4) TouchPad:

Natural silver L24934-001

information, see Display assembly components on page 21.

810327-006

Power connector cable EMI tape is available in the Miscellaneous Parts Kit using spare part
number L28015-001.

NOTE: The TouchPad cable is available using spare part number L23893-001.

Pale gold L24933-001

Fog blue L51805-001

Warm gold L51806-001

(5) TouchPad bracket L23892-001

(6) Speakers (include cable) L23900-001

(7) System board (includes processor and replacement thermal material):

For use in models with discrete graphics equipped with the following processors:

● AMD A9-9425 processor and 2 GB of discrete video memory L22754-xx1

● AMD Ryzen 3 2200U processor and 2 GB of discrete video memory L22757-xx1

For use in models with UMA graphics equipped with the following processors:

● AMD Ryzen 7 3700U processor L54884-xx1

● AMD Ryzen 5 3500U processor L46710-xx1

● AMD Ryzen 3 3300U processor L46709-xx1

● AMD Ryzen 3 3200U processor L46708-xx1

● AMD Ryzen 5 2500U processor L22762-xx1

● AMD Ryzen 3 2300U processor L22761-xx1

● AMD Ryzen 3 2200U processor L22760-xx1

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

● AMD A9-9425 processor L22759-xx1

(8) Heat sink, UMA graphics (includes replacement thermal material) L23995-001

(9) Heat sink, discrete graphics (includes replacement thermal material) L23994-001

(10) Fan for use in models with UMA graphics memory L27902-001

(11) Fan for use in models with discrete graphics memory L23895-001

(12) Memory modules (2, DDR4-2400, 1.2 V):

8 GB 862398-855

4 GB 862397-855

(13) Solid-state drive (2280 M.2):

512 GB, PCIe L29691-001

512 GB, PCIe, TLC L56706-001

256 GB, SATA-3, TLC L29689-001

256 GB, PCIe L29690-001

128 GB, SATA-3, TLC L29688-001

(14) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

(15) Hard drive (SATA, 7.0 mm; does not include hard drive bracket or hard drive cable):

1 TB, 5400 rpm L30422-005

NOTE: Hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using

spare part number L23889-001

(16) USB board

NOTE: The USB board cable is available using spare part number L23901-001.

For use in models with an AMD Ryzen 2500U, 2300U, 2200U processor L23993-001

For use in models with an AMD Ryzen 3700U, 3500U, 3300U, 3200U processor L58053-001

For use in models with an AMD A9 processor L23992-001

(17) Card reader board

NOTE: The card reader cable is available using spare part number L23891-001.

L23990-001

(18) Lock bracket L23902-001

(19) Battery (3-cell, 41 Whr, 3.55 Ahr, Li-ion) L11119-855

(20) Bottom cover:

Computer components 19

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

Natural silver L23885-001

Pale gold L23886-001

Fog blue L51801-001

Warm gold L51802-001

(21) Rubber Foot Kit (not illustrated, includes Mylar screw cover):

For use in natural silver models L23887-001

For use in pale gold models L23888-001

For use in fog blue models L51807-001

For use in warm gold models L51808-001

20 Chapter 3 Illustrated parts catalog

Display assembly components

Table 3-2 Display components and their descriptions

Item Component Spare part number

(1) Display bezel:

For use on computer models equipped with a FHD infrared camera L23909-001

For use on computer models equipped with an HD non-infrared camera L23908-001

(2) IR camera/microphone module (includes display bezel adhesive) L28107-001

(3) HD camera/microphone module (includes display bezel adhesive) L28108-001

(4) Display panel (includes display bezel adhesive and display rear cover adhesive):

Display assembly components 21

Table 3-2 Display components and their descriptions (continued)

Item Component Spare part number

FHD, anti glare, UWVA, non-touch L29682-001

FHD, BrightView, UWVA, non-touch L29683-001

FHD, BrightView, UWVA, touch screen L29684-001

FHD, anti glare, SVA, non-touch L32756-001

HD, anti glare, non-touch L29685-001

HD, BrightView, non-touch L29686-001

HD, BrightView, touch L29687-001

(5) Hinge covers (includes display bezel adhesive and display rear cover adhesive):

Pale gold L23913-001

Natural silver L23914-001

Fog blue L51803-001

Warm gold L51804-001

(6) Hinges (includes left and right display hinges, display bezel adhesive, and display rear cover

adhesive)

(7) Wireless Antenna Kit (dual) (includes left and right wireless antenna cables, display bezel

adhesive, and display back cover adhesive)

Wireless Antenna Kit (single) (includes single wireless antenna cable, display bezel adhesive,

and display back cover adhesive)

(8) Display panel cable for use in models with an HD, non-infrared camera (includes display bezel adhesive and display rear

cover adhesive):

Touch screen L23905-001

Non-touch screen L23903-001

(9) Display panel cable for use in models with an infrared camera (includes display bezel

adhesive and display rear cover adhesive):

Touch screen L23906-001

Non-touch screen L23904-001

(10) Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive tape kit):

Pale gold L23880-001

Ceramic white L23878-001

Sapphire blue L23881-001

L23884-001

L24790-001

L31502-001

Velvet burgundy L23883-001

Mineral silver L23879-001

Ceramic white + natural silver L51798-001

Fog blue L51799-001

Warm gold L51800-001

22 Chapter 3 Illustrated parts catalog

Table 3-2 Display components and their descriptions (continued)

Item Component Spare part number

Adhesive tape kit (includes display bezel adhesive and display rear cover adhesive; not

illustrated)

Display panel connector tape (not illustrated) L28015-001

Mass storage devices

L23912-001

Table 3-3 Mass storage devices and their descriptions

Item Component Spare part number

(1) Solid-state drives (M.2):

512 GB, PCIe L29691-001

512 GB, PCIe, TLC L56706-001

256 GB, SATA-3, TLC L29689-001

256 GB, PCIe L29690-001

128 GB, SATA-3, TLC L29688-001

(2) Hard drives (do not include hard drive cable or brackets)

1 TB, 5400 rpm L30422-005

(3) Hard drive brackets L19469-001

(4) Hard drive cable L23889-001

Mass storage devices 23

Cables

Table 3-4 Cables and their descriptions

Item Component Spare part number

(1) Card reader board cable L23891-001

(2) USB board cable L23901-001

(3) TouchPad cable L23893-001

(4) Hard drive cable L23889-001

(5) Display cable for use in models with an HD, non-infrared camera (includes display bezel

adhesive and display rear cover adhesive):

Touch screen L23905-001

Non-touch screen L23903-001

(6) Display cable for use in models with an infrared camera (includes display bezel adhesive

and display rear cover adhesive):

Touch screen L23906-001

Non-touch screen L23904-001

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Table 3-5 Miscellaneous parts and their descriptions

Component Spare part number

AC adapter:

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001

65 W AC adapter (non-PFC, S-3P, 4.5 mm) for use in Argentina 710340-850

45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001

45-W HP Smart AC adapter (non-PFC, RC, 4.5 mm) for use in Argentina 741553-852

Power cord (C5 connector, 1.0 m):

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

For use in the United Kingdom L19373-001

HP 15.6 Chroma Sleeve L07806-101

HP HDMI to VGA Adapter 701943-001

USB Type-C to USB Type-A dongle 914936-001

External DVD±RW DL SuperMulti Drive 747080-001

Miscellaneous Parts Kit (includes power connector cable EMI tape and display panel connector tape) L28015-001

Screw Kit L23915-001

Miscellaneous parts 25

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Plastic, nonmarking pry tool

● Phillips P0 magnetic screw driver

● Phillips P1 magnetic screw driver

● Tweezer

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 27

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

28 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords.

To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

Materials and equipment that are recommended for use in preventing static electricity include:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

● Static-dissipative table or oor mats with hard tie to ground

Electrostatic discharge information 29

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing one-megohm +/- 10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

IMPORTANT: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

IMPORTANT: Only HP authorized service providers should perform the removal and replacement

procedures described here. Accessing the internal part could damage the computer or void the warranty.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 26 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Preparation for disassembly 31

Bottom cover

Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover for use in natural silver models L23885-001

Bottom cover for use in pale gold models L23886-001

Bottom cover for use in fog blue models L51801-001

Bottom cover for use in warm gold models L51802-001

Before removing the bottom cover, follow these steps:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 31).

Remove the bottom cover:

1. Remove the two rubber feet (1).

The rubber feet are available using spare part number L23887-001 for natural silver models,
L23888-001 for pale gold models, L51807-001 for fog blue models, and L51808-001 for warm gold
models.

2. Remove the three Phillips M2.5 × 6.0 screws (P1 driver) (2) from under the feet and the three Phillips

M2.0 × 4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom
cover to the computer.

3. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer

(2).

32 Chapter 5 Removal and replacement procedures for authorized service provider parts

4. Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

Component replacement procedures 33

Battery

Table 5-2 Battery description and part number

Description Spare part number

3-cell, 41 Whr, 3.55 Ahr, Li-ion battery L11119-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

Remove the battery:

1. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.

2. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the display assembly:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Release the WLAN antenna cables from the retention clips and routing channel built into the right

speaker (2).

3. Disconnect the display cable from the system board ZIF connector (3).

4. Release the display panel from the retention clips and routing channel built into the left speaker (4).

5. Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer.

6. Open the display to open the hinges (2).

Component replacement procedures 35

7. Separate the display from the computer (3).

8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Release the top edge of the display bezel (1) from the display assembly.

b. Release the left and right edges of the display bezel (2) from the display assembly.

c. Release the bottom edge of the display bezel (3) from the display assembly.

d. Remove the display bezel (4) from the display assembly.

The display bezel is available using the following spare part numbers:

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

● L23909-001 - FHD infrared camera

● L23908-001 - HD non-infrared camera

9. If it is necessary to replace the camera/microphone module:

a. Disconnect the cable (1) from the camera/microphone module.

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

b. Detach the camera/microphone module (2) from the display back cover. (The module is attached

with double-sided adhesive.)

The camera/microphone module is available using spare part number L28108-001 for HD non­infrared camera/microphone modules.

Models with an HD camera

Component replacement procedures 37

c. The camera/microphone module is available using spare part number L28107-001 for FHD infrared

camera/microphone modules.

Models with an IR camera

10. If it is necessary to replace the display panel:

a. Use a tweezer to grasp the ends of the tape that secures the display panel to the display rear cover

(1).

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

b. Pull the tape out from behind the left and right sides of the panel (2).

NOTE: You have to pull on the tape multiple times before it is completely removed.

Display panel adhesive tape is available using spare part number L23912-001.

c. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on

the keyboard.

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Lift the connector support bracket (3).

Component replacement procedures 39

f. Disconnect the display panel cable (4) from the display panel, and then remove the display panel

(5).

The display panel is available using the following spare part numbers:

L29682-001 – FHD, anti glare, UWVA, non-touch

L29683-001 – FHD, BrightView, UWVA, non-touch

L29684-001 – FHD, BrightView, UWVA, touch screen

L32756-001 – FHD, anti glare, SVA, non-touch

L29685-001 – HD, anti glare, SVA, non-touch

L29686-001 – HD, BrightView, SVA, non-touch

L29687-001 – HD, BrightView, SVA, touch

Display panel connector tape is available in the Miscellaneous Parts Kit using spare part number
L28015-001.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

11. If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them.

Hinge covers are available using spare part number L23913-001 for pale gold models, L23914-001 for
natural silver models, L51803-001 for fog blue models, and L51804-001 for warm gold models.

12. If it is necessary to remove the display hinges:

a. Remove the six Phillips M2.0 × 2.5 broad head screws (1) from the bottom of the hinges.

b. Remove the two Phillips M2.0 × 2.5 screws (2) from the top of the hinges.

c. Remove the display hinges (3).

The display hinges are available using spare part number L23884-001.

Component replacement procedures 41

13. If it is necessary to remove the display panel cable:

a. Disconnect the cable from the camera module (1).

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the

display back cover.

c. Remove the display panel cable (3).

Models with an IR camera

42 Chapter 5 Removal and replacement procedures for authorized service provider parts

d. Models with an HD camera

The display panel cable is available using the following spare part numbers:

L23903-001 – non-touch display assembly and an HD camera

L23904-001 – non-touch display assembly and an infrared camera

L23905-001 – touch display assembly and an HD camera

L23906-001 – touch display assembly and an infrared camera

14. If it is necessary to remove the wireless antenna cables and transceivers:

a. Detach the wireless antenna transceivers (1) from the display back cover. The wireless antenna

transceivers are attached to with double-sided adhesive.

b. Release the wireless antenna cables from the retention clips (2) and routing channels built into the

sides of the display back cover.

Component replacement procedures 43

c. Remove the antennas from the display back cover.

The wireless antenna cables and transceivers are available using spare part number L24790-001
for dual antennas and L31502-001 for single antennas.

Reverse this procedure to reassemble and install the display assembly.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The

hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using
spare part number L23889-001

Table 5-3 Hard drive description and part number

Description Spare part number

1 TB, 5400 rpm L30422-005

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the hard drive:

1. Disconnect the hard drive cable from the ZIF connector on the system board (1).

2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the hard drive to the computer.

3. Lift the inside of the hard drive up (3), and then remove the hard drive from the computer (4).

Component replacement procedures 45

4. If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1),

remove the two Phillips M3.0 × 3.0 screws (2), remove the metal bracket (3), and then disconnect
the hard drive cable (4).

Reverse this procedure to reassemble and install the hard drive.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts

WLAN module

Table 5-4 WLAN module description and part number

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

Component replacement procedures 47

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

48 Chapter 5 Removal and replacement procedures for authorized service provider parts

Solid-state drive

Table 5-5 Solid-state drive description and part number

Description Spare part number

512 GB, PCIe L29691-001

512 GB, PCIe, TLC L56706-001

256 GB, SATA-3, TLC L29689-001

256 GB, PCIe L29690-001

128 GB, SATA-3, TLC L29688-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the solid-state drive module:

1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the drive to the computer.

2. Remove the drive (2) by pulling it away from the socket.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 49

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of

the computer. If only one memory module is installed, it must be installed in the socket labeled 1.

Table 5-6 Memory module description and part number

Description Spare part number

8 GB, DDR4-2400, 1.2 V 862398-855

4 GB, DDR4-2400, 1.2 V 862397-855

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

To protect a memory module after removal, place it in an electrostatic-safe container.

Reverse this procedure to install a memory module.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts

Card reader board

Table 5-7 Card reader board description and part number

Description Spare part number

Card reader board L23990-001

Card reader board cable L23891-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the card reader board:

1. Disconnect the cable from the ZIF connector on the card reader board (1).

2. Remove the Phillips M2.0 × 4.0 screw (2) that secures the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the card reader board.

Component replacement procedures 51

USB board

Table 5-8 USB board description and part number

Description Spare part number

USB board for use in models with an AMD Ryzen 2500U, 2300U, 2200U processor L23993-001

USB board for use in models with an AMD Ryzen 3700U, 3500U, 3300U, 3200U processor L58053-001

USB board for use in models with an AMD A9 processor L23992-001

USB board cable L23901-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the USB board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the three Phillips M2.0 × 4.0 screws (2) that secure the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts

TouchPad

Table 5-9 TouchPad description and part number

Before removing the TouchPad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the TouchPad:

1. Remove the three Phillips M2.0 × 2.5 screws (1) that secure the TouchPad bracket to the computer.

Description Spare part number

TouchPad for use in natural silver models L24934-001

TouchPad for use in pale gold models L24933-001

TouchPad for use in fog blue models L51805-001

TouchPad for use in warm gold models L51806-001

TouchPad cable L23893-001

TouchPad bracket L23892-001

2. Remove the bracket (2) .

3. Disconnect the cable from the ZIF connector on the TouchPad (1).

4. Lift the clear plastic from on top of the screws (2).

5. Lift the keyboard cable up so you can access the TouchPad screws (3).

Component replacement procedures 53

6. Remove the three Phillips M2.0 × 2.0 broad head screws (4) that secure the TouchPad to the computer.

7. Remove the TouchPad from the computer (5).

Reverse this procedure to install the TouchPad.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts

Lock bracket

Table 5-10 Lock bracket description and part number

Description Spare part number

Lock bracket L23902-001

Before removing the lock bracket, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the lock bracket:

1. Remove the two Phillips M2.0 × 2.0 broad head screws (1) that secure the lock bracket to the computer.

2. Remove the lock bracket from the computer (2).

Reverse this procedure to install the lock bracket.

Component replacement procedures 55

Fan(s)

Table 5-11 Fan description and part number

Description Spare part number

Fans for use in models with discrete graphics memory L23895-001

Fan for use in models with UMA graphics memory L27902-001

Before removing the fan(s), follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the fan in models with UMA graphics memory:

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer.

3. Remove the fan from the computer (3).

Remove the fans in models with discrete graphics memory:

1. Disconnect the fan cable (1) from the system board.

2. Remove the ve Phillips M2.0 × 4.0 screws (2) that secure the fans to the computer.

56 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Remove the fans from the computer (3).

Reverse this procedure to install the fan(s).

Component replacement procedures 57

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Table 5-12 Heat sink description and part number

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32).

3. Remove the battery (see Battery on page 34).

Remove the heat sink:

1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.5 screws (1)

2. Remove the heat sink (2).

Description Spare part number

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23994-001

Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory L23995-001

that secure the heat sink to the system board.

3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.5 screws (1)

that secure the heat sink to the system board.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts

4. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

Discrete memory: Thermal paste is used on the heat sink (2) (4) and associated system board components
(1) (3).

UMA memory: Thermal paste is used on the processor (1) and the heat sink (2).

Component replacement procedures 59

Reverse this procedure to install the heat sink.

60 Chapter 5 Removal and replacement procedures for authorized service provider parts

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Table 5-13 System board description and part number

Description Spare part number

System board for use in models with discrete graphics equipped with the following processors:

● AMD A9-9425 processor and 2 GB of discrete video memory L22754-xx1

● AMD Ryzen 3 2200U processor and 2 GB of discrete video memory L22757-xx1

System board for use in models with UMA graphics equipped with the following processors:

● AMD Ryzen 7 3700U processor L54884-xx1

● AMD Ryzen 5 3500U processor L46710-xx1

● AMD Ryzen 3 3300U processor L46709-xx1

● AMD Ryzen 3 3200U processor L46708-xx1

● AMD Ryzen 5 2500U processor L22762-xx1

● AMD Ryzen 3 2300U processor L22761-xx1

● AMD Ryzen 3 2200U processor L22760-xx1

● AMD A9-9425 processor L22759-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

a. Battery (see Battery on page 34)

b. Solid-state drive (see Solid-state drive on page 49)

c. Fan(s) (see Fan(s) on page 56)

When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:

● WLAN module (see WLAN module on page 47)

● Memory modules (see Memory module on page 50)

● Heat sink (see Heat sink on page 58)

Remove the system board:

1. Disconnect the following cables:

(1) USB board cable

(2) Power connector cable

(3) Card reader cable

(4) Hard drive connector cable

(5) Backlight cable (select models only)

Component replacement procedures 61

(6) Keyboard cable

(7) TouchPad cable

(8) Display cable

(9) Speaker cable

2. Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.

3. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer.

4. Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

62 Chapter 5 Removal and replacement procedures for authorized service provider parts

Speakers

Table 5-14 Speaker description and part number

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

Remove the speakers:

1. Release the cable from the retention clips and routing channel built into the right speaker (1).

2. Remove the Phillips M2.0 × 4.0 screw (2) that secures the right speaker to the computer.

Description Spare part number

Speakers (include cables) L23900-001

a. Battery (see Battery on page 34)

b. Solid-state drive (see Solid-state drive on page 49)

c. Fan (see Fan(s) on page 56)

d. System board (see System board on page 61)

3. Lift the speakers up (3).

4. Release the speaker cable from the retention clips and routing channel built into the computer (4).

Reverse this procedure to install the speakers.

Component replacement procedures 63

Power connector cable

Table 5-15 Power connector cable description and part number

Description Spare part number

Power connector cable 810327-006

Power connector cable EMI tape L28015-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

a. Battery (see Battery on page 34)

b. Display assembly (see Display assembly on page 35)

Remove the power connector cable:

1. Make sure the left display hinge is in the open position.

2. Disconnect the power connector cable from the system board (1).

3. Release the cable from the retention clips and routing channel built into the computer and speaker (2).

4. Remove the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

64 Chapter 5 Removal and replacement procedures for authorized service provider parts

Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Table 5-16 Top cover with keyboard description and part number

Description Spare part number

Keyboard, backlit, natural silver L24752-xx1

Keyboard, no backlight, natural silver L24753-xx1

Keyboard, backlit, pale gold L24755-xx1

Keyboard, no backlight, pale gold L24754-xx1

Keyboard, cloud blue, backlight L49391-xx1

Keyboard, cloud blue, no backlight L49392-xx1

Keyboard, luminous gold, backlight L49393-xx1

Keyboard, luminous gold, no backlight L49394-xx1

Table 5-17 Keyboard country codes

For use in country
or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

India -002

Spare part
number

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

Component replacement procedures 65

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 66).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press CTRL+Alt+S.

66 Chapter 6 Using Setup Utility (BIOS)

To check for later BIOS versions, see Downloading a BIOS update on page 67.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 67

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 68.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-

screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

68 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,

double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 70.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.

The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 69

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

70 Chapter 7 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

72 Chapter 7 Using HP PC Hardware Diagnostics

8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 73).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 73).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 73).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 73).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 73

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 73.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 73.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

74 Chapter 8 Backing up, restoring, and recovering

9 Specications

Table 9-1 Computer specications

Metric U.S.

Computer dimensions

Width 361.6 mm 14.24 in

Depth 245.6 mm 9.67 in

Height 17.9 mm 0.71 in

Weight

Solid-state drive models 1852 g 4.08 lbs

Hard drive models 1927 g 4.25 lbs

Solid-state drive + hard drive models 1938 g 4.27 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

75

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of

125 or 250 V AC, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specic countries and regions

Table

10-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

76 Chapter 10 Power cord set requirements

Table 10-1 Power cord requirements for specic countries and regions (continued)

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 77

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

78 Chapter 11 Recycling

Index

A

AC adapter and battery light,

identifying 6
AC adapter, spare part numbers 25
action keys

airplane mode 15
help 14
identifying 13, 14
keyboard backlight 14
mute 15
next track 14
pause 14
play 14
privacy screen 14
screen brightness 14
speaker volume 14
stop 14
switch screen image 14

using 14
airplane mode key 15
antenna

removal 43

spare part number 22, 44
audio

adjusting volume 14
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 7

B

backup, creating 73
backups 73
battery

removal 34

spare part number 19, 34
bezel

removal 36

spare part numbers 21, 36
BIOS

determining version 66

downloading an update 67

starting the Setup Utility 66

updating 66
Bluetooth label 16

boot order, changing 74
bottom components 15
bottom cover

removal 32
spare part number 19, 32

buttons

left TouchPad 10
power 12
right TouchPad 10

C

camera

identifying 8, 9
camera light, identifying 8, 9
camera, product description 2
camera/microphone module

removal 37

spare part numbers 21, 37, 38
caps lock light, identifying 11
card reader board

removal 51

spare part number 19, 51
card reader board cable

spare part number 51
cautions

electrostatic discharge 27
components

bottom 15

display 8

keyboard area 10

left side 7

right side 6
computer components 17
connectors

power 6

D

display assembly

components 21

removal 35

spare part numbers 35
display back cover, spare part

numbers 22

display components 8

display panel

removal 38
spare part numbers 21, 40

display panel cable

removal 42

spare part numbers 22, 43
display panel, product description 1
drive light, identifying 7
drives 23

E

electrostatic discharge (ESD) 27

preventing damage 28
esc key, identifying 13
ethernet, product description 3

F

fan

removal 56

spare part number 19, 56
fn key, identifying 13

G

Get Help in Windows 10 action key

14
graphics, product description 1
grounding methods 29
guidelines

packaging 30
transporting 30
workstation 27

H

hard drive

product description 2
removal 45
spare part numbers 19, 45

hard drive bracket

removal 46
spare part number 19, 45

hard drive cable

removal 46
spare part number 19, 45

HDMI port

identifying 7

Index 79

heat sink

removal 58
spare part numbers 19, 58

hinge

removal 41
spare part number 22, 41

hinge covers

spare part number 22

HP PC Hardware Diagnostics UEFI

downloading 70
starting 70
using 69

HP PC Hardware Diagnostics Windows

downloading 68
installing 69
using 68

HP Recovery Manager

correcting boot problems 74

HP Recovery media

recovery 74

I

integrated numeric keypad,

identifying 13

internal microphones, identifying 8,

9

J

jacks

audio-out (headphone)/audio-in

(microphone) 7
network 7
RJ-45 (network) 7

K

keyboard

removal 65
spare part number 65

keyboard backlight action key 14
keyboard, product description 3
keyboard/top cover

spare part numbers 18

keypad, integrated numeric 13
keys

action 13
airplane mode 15
esc 13
fn 13
num lock 13
Windows 13

L

labels

Bluetooth 16
regulatory 16
serial number 15
service 15
wireless certication 16

WLAN 16
left side components 7
lights

AC adapter and battery 6

camera 8, 9

caps lock 11

drive 7

mute 11

power 11

RJ-45 (network) status 7
lock bracket

removal 55

spare part number 19, 55

M

mass storage devices 23
memory module

product description 2

removal 50

spare part numbers 19, 50
microphone

product description 2, 3
model name 1
mute light, identifying 11
mute volume action key 15

N

network jack, identifying 7
next track action key 14

O

operating system, product

description 4

optical drive

spare part number 25

P

packaging guidelines 30
pause action key 14
play action key 14
ports

HDMI 7

product description 3

USB SuperSpeed 6

USB Type-C 7
power button, identifying 12
power connector

identifying 6
power connector cable

removal 64

spare part number 18, 64
power cord

set requirements 76

spare part numbers 25
power lights, identifying 11
power requirements, product

description 4
privacy screen action key 14
privacy screen action key,

identifying 14
processor, product description 1
product description

audio 3
camera 2
display panel 1
ethernet 3
external media cards 3
graphics 1
hard drive 2
internal card expansion 3
keyboard 3
memory module 2
microphone 3
operating system 4
ports 3
power requirements 4
processors 1
product name 1
security 4
serviceability 5
solid-state drive 2
storage 2
TouchPad 3

wireless 3
product name 1
product name and number,

computer 15

R

recovery 73

discs 74

HP Recovery partition 74

80 Index

media 74
USB ash drive 74

recovery media

creating using HP Cloud Recovery

Download Tool 73

creating using Windows tools 73

regulatory information

regulatory label 16
wireless certication labels 16

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 71
using 71

removal/replacement

procedures 31
restoring 73
right side components 6
RJ-45 (network) jack, identifying 7
RJ-45 (network) status lights,

identifying 7

rubber feet

removal 32

spare part number 32
Rubber Foot Kit, spare part number

20

switch screen image action key 14
system board

removal 61
spare part numbers 18, 61

system restore point, creating 73

T

tools required 26
top cover

removal 65
spare part number 65

TouchPad

removal 53
spare part number 18, 53

TouchPad bracket

removal 53
spare part number 18, 53

TouchPad buttons

identifying 10

TouchPad cable

spare part number 18, 19, 53
TouchPad zone, identifying 10
TouchPad, product description 3
transporting guidelines 30
traveling with the computer 16

Windows key, identifying 13
Windows tools, using 73
wireless antenna

removal 43

spare part number 22, 44
wireless certication label 16
wireless, product description 3
WLAN antenna

removal 43

spare part number 22, 44
WLAN antennas, identifying 8, 9
WLAN device 16
WLAN label 16
WLAN module

removal 47

spare part numbers 19, 47
workstation guidelines 27

S

screen brightness action keys 14
Screw Kit, spare part number 25
security cable slot, identifying 6
security, product description 4
serial number, computer 15
service labels, locating 15
serviceability, product description 5
slots

memory card reader 6
security cable 6

solid-state drive

product description 2
removal 49

spare part numbers 19, 49
speaker volume action keys 14
speakers

identifying 12

removal 63

spare part number 18, 63
special keys, using 13
static electricity 28
stop action key 14
storage, product description 2

U

USB board

removal 52
spare part number 52

USB board cable

spare part number 52

USB SuperSpeed ports, identifying

6

USB Type-C port, identifying 7

V

vent, identifying 15
vents

identifying 12

volume

adjusting 14
mute 15

W

webcam/microphone module cable

spare part numbers 22

Windows

backup 73
recovery media 73
system restore point 73

Index 81