HP 14-cf3335ng Service manual

HP 14 Laptop PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel, Celeron, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: September 2018

First Edition: April 2018

Document Part Number: L19017-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 7

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button, vent, and speakers ............................................................................................................... 12

Special keys ....................................................................................................................................... 13

Action keys ........................................................................................................................................ 14

Bottom ................................................................................................................................................................. 15

Labels ................................................................................................................................................................... 16

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Display assembly subcomponents ...................................................................................................................... 23

Miscellaneous parts ............................................................................................................................................. 24

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31

Component replacement procedures .................................................................................................................. 31

Computer feet ................................................................................................................................... 31

Bottom cover ..................................................................................................................................... 33

Battery ............................................................................................................................................... 35

v

Hard drive .......................................................................................................................................... 36

WLAN module .................................................................................................................................... 38

Memory module ................................................................................................................................ 40

Solid-state drive ................................................................................................................................ 41

Speakers ............................................................................................................................................ 42

Power connector ............................................................................................................................... 43

TouchPad click board ......................................................................................................................... 44

TouchPad ........................................................................................................................................... 46

USB board .......................................................................................................................................... 47

Fan ..................................................................................................................................................... 48

System board .................................................................................................................................... 49

Heat sink assembly ........................................................................................................................... 52

Display assembly ............................................................................................................................... 57

Top cover/keyboard ........................................................................................................................... 64

6 Using Setup Utility (BIOS) ............................................................................................................................. 65

Starting Setup Utility (BIOS) ................................................................................................................................ 65

Updating Setup Utility (BIOS) .............................................................................................................................. 65

Determining the BIOS version ........................................................................................................... 65

Downloading a BIOS update .............................................................................................................. 66

7 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67

Using Windows tools ......................................................................................................................... 67

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68

Recovering using HP Recovery media ............................................................................................... 68

Changing the computer boot order ................................................................................................... 68

8 Using HP PC Hardware Diagnostics ................................................................................................................ 69

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 69

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 69

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 70

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 70

Installing HP PC Hardware Diagnostics Windows ............................................................................. 70

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 70

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 71

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 71

vi

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 71

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 71

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 72

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 72

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 72

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 72

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 72

9 Specications .............................................................................................................................................. 75

Computer specications ...................................................................................................................................... 75

37.97 cm (14.95 in) display specications .......................................................................................................... 76

Hard drive specications ..................................................................................................................................... 76

Solid-state drive specications ........................................................................................................................... 77

10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 80

11 Recycling .................................................................................................................................................. 83

Index ............................................................................................................................................................. 85

vii

viii

1 Product description

Category Description

Product Name HP 14 Laptop PC

Model numbers:

World Wide 14-cf0xxx, 14-cf1xxx

China & India LFR: 14s-cf0xxx, 14s-cf1xxx

China & India IT Mall: 14s-cr0xxx, 14s-cr1xxx

China & India OLS: 14s-cs0xxx, 14s-cs1xxx

EMEA MM: 14-ma0xxx

Windows 10 S: 14-df0xxx

CTO model number: 14t-cf000, 14t-cf100

CTO Model for Windows 10 S:14t-df000

Processor 8th-generation Intel® Core™ processors:

i7-8565U 1.80-GHz (SC turbo up to 4.60 GHz) quad-core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W)

i7-8550U 1.80-GHz (SC turbo up to 4.00 GHz) quad core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W)

i5-8265U 1.60-GHz (SC turbo up to 3.90 GHz) quad-core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)

i5-8250U 1.60-GHz (SC turbo up to 3.40 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W)

i3-8130U 2.26 GHz dual core processor (4 MB L3 cache, 2400 MHz FSB, 15W)

7th-generation Intel Core processors:

i3-7100U 2.30-GHz dual core processor (3.0-MB L3 cache, 2133-MHz FSB, 15 W)

i3-7020U 2.40-GHz dual core processor (3.0-MB L3 cache, 2133-MHz FSB, 15 W)

Intel Pentium® and Celeron® processors:

Intel Pentium SilverN5000

Intel Celeron N4000

Graphics Supports HD decode, DX12, and HDMI

Internal graphics:

Intel UHD Graphics 620 (8th generation Intel processors)

Intel UHD Graphics 605 (Intel Pentium processors)

Intel UHD Graphics 600 (Intel Celeron processors)

Intel HD Graphics 620 (7th generation Intel processors)

External graphics: (Intel Core processors)

AMD Radeon 530 with 4 GB of dedicated video memory

1

Category Description

AMD Radeon 530 with 2 GB of dedicated video memory

Supports MR Ready (min. requirements: i7/i5 processors, UHD 620/HD 620 graphics)

Panel 35.6-cm (14.0-in), WLED, eDP, slim-at (3.0 mm), 16:9 ultra wide aspect ratio, narrow bezel, non-touch,

220 nits:

High denition (HD)(1366×768), BrightView, SVA

HD (1366×768), anti glare, SVA

Full high-denition (FHD) (1920×1080), anti glare, UWVA

FHD (1920×1080), BrightView, UWVA

FHD (1920×1080), anti glare, SVA 45

Memory Two memory module slots (Intel Core processors):

Memory is non-customer accessible/non-upgradeable

DDR4-2666 bridge to DDR4-2400 dual channel support (i7-8565U, i5-8265U processors)

DDR4-2400 dual channel support (i7-8500U, i5-8250U i3-8130U processors)

DDR4-2133 dual channel support (i3-7100U, i3-7020U processors)

Supports up to 16 GB of system RAM in the following congurations:

●

16384 MB (8192 MB×2)

●

12288 MB (8192 MB×1 + 4096 MB×1)

●

8192 MB (8192 MB×1 + 4096×2)

●

4096 MB (4096 MB×1 or 2048×2)

One memory module slot (Intel Pentium and Celeron processors):

Memory is non-customer accessible/non-upgradeable

DDR4-2400 single channel support

Supports up to 8 GB of system RAM in the following congurations:

●

8192 MB (8192 MB×1)

●

4096 MB (4096 MB×1)

Primary storage Single hard drive congurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:

1 TB, 5400 rpm, 7.2 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, TLC, solid-state drives:

256 GB

128 GB

PCIe, NVMe, M.2 solid-state drives (Intel Core processors):

512 GB

256 GB

Dual storage congurations (Intel Core processors):

2 Chapter 1 Product description

Category Description

256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

16 GB Optane memory module + 1 TB, 5400 rpm hard drive

eMMC congurations (Pentium and Celeron processors):

64 GB

Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0

720p by 30 frames per second

Single digital microphone

Audio Audio Application Name: HP Audio Control

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Compatible with Miracast-certied devices

Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)

Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe):

Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported)

Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-pull insertion/removal

Internal card
expansion

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust

One M.2 slot for solid-state drive (Intel Core processors)

One M.2 slot for WLAN

panel resolution to t embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920×1080 @ 60Hz

USB Type-C 3.1 Gen1 port (left side)

(2) USB Type-A 3.1 Gen 1 ports (right side)

RJ-45/Ethernet

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

Keyboard/pointing
devices

Keyboard:

Full-size, textured, island-style keyboard (snow ake white, ash silver)

Full-size, two coat paint, backlit, island-style keyboard (ash silver)

3

Category Description

Full-size, two coat paint, island-style keyboard (ash silver)

Full-size, four coat paint, island-style keyboard (snow ake white)

Full-size, four coat paint, backlit, island-style keyboard (snow ake white)

TouchPad:

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled by default

Power requirements Battery:

3-cell, 41 Whr, li-ion

Supports battery fast charge, 90 mins/90% charge

AC adapter, standard barrel:

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

45 W Smart, nPFC, 4.5 mm, for use in Argentina (models with UMA graphics)

Power cord (C5):

1 m, conventional

Security Kensington Mini Security Slot

Supports rmware-based Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

Windows 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

4 Chapter 1 Product description

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language Value APAC EM PPP

Category Description

Windows 10 Home 64 Single Language Value India Market PPP

Windows 10 Home 64 Single Language Value Indonesia Market PPP

Windows 10 Home 64 Value Notebook Compact

Windows 10 Home 64 Value Notebook Compact Web/Kiosk

Windows 10 Home 64 Value Notebook Single Language

Windows 10 Home 64 Value Notebook Single Language Compact

Windows 10 Home 64 Value Notebook Single Language SEAP

Windows 10 Home 64 Value Notebook Single Language select GEO

Windows 10 Home 64 Value Notebook Single Language select GEO Compact

Windows 10 Home 64 Web/Kiosk

Windows 10 Home S 64

Windows 10 Home S 64 Web/Kiosk

Windows 10 Home S 64 Value Compact

Windows 10 Home S 64 Value Compact Web/Kiosk

Windows 10 Pro 64

Serviceability End user replaceable parts:

AC adapter

5

6 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Component Description

(1) Audio-out (headphone)/

Audio-in (microphone) combo
jack

(2) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any

(4) RJ-45 (network) jack/status

lights

(5) AC adapter and battery light

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does
not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting

on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

and provide high-speed data transfer.

compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.

Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(6) Power connector Connects an AC adapter.

Right side 7

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or

(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the

card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

(4) Drive light

(5) Power light

●

Blinking white: The storage device is being accessed.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded
components.

●

O: The computer is o or in Hibernation. Hibernation is a power­saving state that uses the least amount of power.

8 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: One or more cameras are in use.

(3) Camera Allows you to video chat, record video, and record still images. Some

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

Display 9

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 11

Button, vent, and speakers

Component Description

(1) Power button

(2) Vent Enables airow to cool internal components.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲

Right-click the Power icon , and then select Power

Options.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) Speakers (2) Produce sound.

12 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.

▲

Icon Description

To use an action key, press and hold the key.

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on. To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

14 Chapter 2 Getting to know your computer

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

Bottom 15

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name

(2) Product ID

16 Chapter 2 Getting to know your computer

Component

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17

18 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 19

Item Component Spare part

number

(1) Display assembly (14 inch)

NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display

assembly subcomponents on page 23.

(2) Hinge cover

NOTE: For hinge cover spare part information, see Display assembly subcomponents on page 23.

Natural silver L24474-001

Pale gold L24471-001

Snow ake white L24472-001

Tranquil pink L24473-001

(3) Top cover/keyboard (includes TouchPad and TouchPad top mylar; does not include TouchPad board or

TouchPad click board)

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 64.

Ash silver, not backlit L24818-xx1

Ash silver, backlit L24817-xx1

Snow ake white, backlit L24819-xx1

Snow ake white, not backlit L24820-xx1

(4) TouchPad board cable L23184-001

(5) TouchPad board L24484-001

(6) TouchPad click board

NOTE: The TouchPad click board cable is available using spare part number L24485-001.

L24486-001

(7) Power connector L23188-001

(8) Hard drive (does not include bracket)

1-TB, 5400-rpm, 7 mm 762990-005

500-GB, 5400-rpm, 7 mm 778186-005

(9) Hard drive cable L23187-001

(10) Hard drive bracket L24490-001

(11) Battery, 3 cell, 41 Whr, 3.6 Ah Li-ion L11119-855

(12) USB board L24483-001

USB board cable (not illustrated) L23186-001

(13) eMMC board (use for 2nd solid-state drive installation) L23397-001

(14) Solid-state drive bracket, not shown L24488-001

Solid-state drive board L24487-001

(15) Solid-state drive

PCIe:

●

512 GB L25984-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

●

256 GB L25983-001

SATA-3, TLC:

●

256 GB L25982-001

●

128 GB L25981-001

Optane memory module, 16 GB L34406-001

(16) Speakers L24489-001

(17) System board hook L23206-001

(18) System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: non-Windows operating system

xxxxxx-601: Windows operating system

For use in models with discrete graphics:

●

Intel Core i3-7020U processor and 2 GB of dedicated video memory L24453-xxx

●

Intel Core i5-8250U processor and 2 GB of dedicated video memory L24454-xxx

●

Intel Core i5-8265U processor and 2 GB of dedicated video memory L38210-xxx

●

Intel Core i7-8550U processor and 2 GB of dedicated video memory L24455-xxx

●

Intel Core i7-8550U processor and 4 GB of dedicated video memory L24456-xxx

●

Intel Core i7-8565U processor and 2 GB of dedicated video memory L38211-xxx

For use in models with UMA graphics:

●

Intel Core i5-8265U processor L38212-xxx

●

Intel Core i5-8250U processor L24460-xxx

●

Intel Core i3-8130U processor L33910-xxx

●

Intel Core i3-7100U processor L41568-xxx

●

●

●

●

●

(19) WLAN

Dual antenna:

●

●

Single antenna:

●

Intel Core i3-7020U processor L24459-xxx

Intel Pentium N5000 processor L24461-xxx

Intel Pentium N5000 processor with 64 GB eMMC L24462-xxx

Intel Celeron N4000 processor L24457-xxx

Intel Celeron N4000 processor with 64 GB eMMC L24458-xxx

Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + BT 4.2 Combo Adaptor (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2×2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1×1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Computer major components 21

Item Component Spare part

number

●

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + BT 4.2 Combo Adapter L21480-005

●

Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + Bluetooth 5 Combo Adapter (non-vPro)
(MU-MIMO supported)

(20) Memory module

4 GB 862397-859

8 GB 862398-855

(21) Fan, for discrete systems L23189-001

Fan insert, plastic placeholder for UMA fanless systems (not shown) L31017-001

(22) Heat sink assembly, discrete, (includes replacement thermal materials) L23192-001

(23) Heat sink assembly, UMA (includes replacement thermal materials) L23191-001

(24) Heat sink assembly, for fanless systems (includes replacement thermal materials) L23190-001

(25) Rubber Feet (includes front and rear feet)

Natural silver L24482-001

Pale gold L24479-001

Snow ake white L24480-001

L25889-005

Tranquil pink L24481-001

(26) Bottom cover

Natural silver L24478-001

Pale gold L24475-001

Snow ake white L24476-001

Tranquil pink L24477-001

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Hinge cover

Natural silver L24474-001

Pale gold L24471-001

Snow ake white L24472-001

Tranquil pink L24473-001

(2) Display bezel L24465-001

(3) Raw display panel (14 inch)

FHD, anti-glare, WLED UWVA L25977-001

FHD, BrightView, WLED UWVA L25978-001

Display assembly subcomponents 23

Item Component Spare part number

HD, anti-glare, WLED SVA L25979-001

HD, BrightView, WLED SVA L25980-001

(4) Hinges (left and right) L24470-001

(5) Webcam/microphone module L23237-001

(6) Display cable

HD display L24492-001

FHD display L24493-001

(7) Antennas

Dual L24640-001

Single L29012-001

(8) Display enclosure

Natural silver L24469-001

Pale gold L24466-001

Snow ake white L24467-001

Tranquil pink L24468-001

Miscellaneous parts

Component Spare part number

Adhesive tape kit L24491-001

HP Smart AC adapter

45 W, RC 4.5 mm, NPFC, non-slim 741727-001

45 W, NPFC, SB 4.5 RA - Argentina 741553-852

65 W, NPFC, S-3P 4.5 mm 710412-001

65 W, NPFC, RC 4.5 mm, EM 913691-850

65 W, NPFC, SB 4.5 RA - Argentina 710340-850

Power cord (3-pin, black, 1.0-m) for use in:

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

24 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South America L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Thailand L19371-001

For use in Taiwan L19372-001

For use in the United Kingdom L19373-001

HP HDMI-to-VGA adapter 701943-001

Screw Kit L24494-001

Miscellaneous parts 25

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Pick

●

Tweezers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Computer feet

Description Spare part number

Computer feet (included in the rubber kit)

Natural silver L24482-001

Pale gold L24479-001

Snow ake white L24480-001

Tranquil pink L24481-001

Before replacing the computer feet, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the computer feet:

1. Close the computer and position it upside down, with the front toward you.

2. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet.

Component replacement procedures 31

3. Pull up the rubber feet lightly and quickly.

To install the rubber feet, ret them on the adhesive backing.

NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to t only one way in the

grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the
feet.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

Description Spare part number

Bottom cover for use in models of the following colors:

Natural silver L24478-001

Pale gold L24475-001

Snow ake white L24476-001

Tranquil pink L24477-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Position the computer upside down with the front toward you.

5. Remove the rubber feet (see Computer feet on page 31).

To remove the bottom cover:

1. Remove the four M2.5*6 Phillips head screws (1) in the feet area, and then two M2.5*4 Phillips head

screws (2) in the front part of the bottom cover.

Component replacement procedures 33

2. Use a thin plastic tool (1) to release the back cover. Work your way around prying to disengage the

bottom cover from the computer, and then remove the cover (2).

Reverse this procedure to install the bottom cover.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

Battery, 3 cell, 41 Whr, 3.6 Ah Li-ion L11119-855

System board hook L23206-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Position the computer upside down with the front toward you.

5. Remove the rubber feet (see Computer feet on page 31).

6. Remove the bottom cover (see Bottom cover on page 33).

To remove the battery:

1. Remove the ve screws (1) securing the battery.

2. Lift the top of the battery (2), and then remove the system board hook (3).

Reverse this procedure to install the battery.

Component replacement procedures 35

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive cover.

Description Spare part number

Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005

Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005

Hard drive cable L23187-001

Hard drive bracket L24490-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

6. Remove the battery (see Battery on page 35).

To remove the hard drive:

1. Disconnect the cable (1) from the system board and remove the cable (2).

2. Lift the hard drive (3), and then remove it (4) from the computer.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. To remove the hard drive bracket, pull the holder sides (1) up and away from the hard drive, and then

remove the bracket cover (2) from the hard drive.

4. To remove the hard drive connector, pull the connector (3) away from the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 37

WLAN module

Description Spare part number

Dual Antenna

Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Single Antenna

Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter L21480-005

Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + Bluetooth 5 Combo Adapter (non-vPro) (MU-MIMO
supported)

L25889-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN

antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 39

Memory module

Description Spare part number

SODIMM, 4 GB, 2400 MHz, 1.2 v, DDR4 862397-859

SODIMM, 8 GB, 2400 MHz, 1.2 v, DDR4 862398-855

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive

Description Spare part number

Solid-state drive, PCIe:

●

512 GB L25984-001

●

256 GB L25983-001

Solid-state drive, SATA-3, TLC:

●

256 GB L25982-001

●

128 GB L25981-001

Optane memory module, 16 GB L34406-001

Solid-state drive bracket L24488-001

Solid-state drive board L24487-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Remove the rubber feet (see Computer feet on page 31).

4. Remove the bottom cover (see Bottom cover on page 33).

5. Remove the battery (see Battery on page 35).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 41

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the tape (2) securing the cable.

Description Spare part number

Speakers (includes left and right speakers and cable) 926558-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

3. Lift the speakers out of the computer (3).

Reverse this procedure to install the speakers.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power connector

Description Spare part number

Power connector L23188-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

7. Remove the right hinge screw and lift the right hinge (see Display assembly on page 57).

To remove the power connector:

1. Disconnect the power connector cable (1) from the system board.

2. Lift the power connector (2) to remove it.

Reverse this procedure to install the power connector.

Component replacement procedures 43

TouchPad click board

Description Spare part number

TouchPad click board L24486-001

TouchPad board cable L23184-001

TouchPad click board cable L24485-001

Before removing the TouchPad click board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the TouchPad click board:

1. Disconnect the TouchPad cable (1) from the system board, and then disconnect from the TouchPad click

board cable (2) TouchPad.

2. Remove the two Phillips M2.0×2.0 screws (3) that secure the TouchPad click board to the computer.

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the board (4), and then slide it outward from under the clips that hold it on place to remove it (5).

TIP: The edge of the board sits under clips. Be sure to slide the board out from under the clips to

prevent damage to the board or clips.

Reverse this procedure to install the TouchPad click board.

Component replacement procedures 45

TouchPad

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

7. Remove the TouchPad click board (see TouchPad click board on page 44).

To remove the TouchPad:

1. Peel the conductive tape o the keyboard (1).

Description Spare part number

TouchPad L24484-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Lift the TouchPad to remove it from the computer (2).

Reverse this procedure to install the TouchPad click board.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number

USB board L24483-001

USB board cable L23186-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the USB board:

1. Disconnect the cable from the USB board (1)

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Remove the 2 Phillips M2.0×3.0 screws (2) that secure the USB board to the computer.

3. Remove the USB board from the computer (3).

Reverse this procedure to install the USB board.

Component replacement procedures 47

Fan

Description Spare part number

Fan, for discrete systems L23189-001

Fan insert, plastic placeholder for UMA fanless systems L31017-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the two Phillips M2.5×5.0 screws (2) that secure the fan to the computer.

3. Lift the fan out of the computer (3).

Reverse this procedure to install the fan.

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows operating system

For use in models with discrete graphics:

●

Intel Core i3-7020U processor and 2 GB of dedicated video memory L24453-xxx

●

Intel Core i5-8250U processor and 2 GB of dedicated video memory L24454-xxx

●

Intel Core i5-8265U processor and 2 GB of dedicated video memory L38210-xxx

●

Intel Core i7-8550U processor and 2 GB of dedicated video memory L24455-xxx

●

Intel Core i7-8550U processor and 4 GB of dedicated video memory L24456-xxx

●

Intel Core i7-8565U processor and 2 GB of dedicated video memory L38211-xxx

For use in models with UMA graphics:

●

Intel Core i5-8265U processor L38212-xxx

●

Intel Core i5-8250U processor L24460-xxx

●

Intel Core i3-8130U processor L33910-xxx

●

Intel Core i3-7100U processor L41568-xxx

●

Intel Core i3-7020U processor L24459-xxx

●

Intel Pentium N5000 processor L24461-xxx

●

Intel Pentium N5000 processor with 64 GB eMMC L24462-xxx

●

Intel Celeron N4000 processor L24457-xxx

●

Intel Celeron N4000 processor with 64 GB eMMC L24458-xxx

System board hook L23206-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

Component replacement procedures 49

6. Remove the battery (see Battery on page 35).

7. Remove the fan (see Fan on page 48).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 38)

●

Memory modules (see Memory module on page 40)

●

Solid-state drive (if installed) (see Solid-state drive on page 41)

●

Heat sink assembly (see Heat sink assembly on page 52)

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): USB board cable

(2): WLAN antenna cables

(3): Fan cable

(4): TouchPad button board cable

(5): Keyboard cable

(6): Backlight cable

(7): Hard drive cable

(8): Speaker cable

(9): Power connector cable

(10): Display cable

2. Remove the three Phillips silver M2.0×2.0 screws (1) that secure the system board to the computer.

3. Remove the Phillips broad head black M2.0×3.0 screw (2) that secures the system board to the

computer.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 51

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink assembly, discrete, (includes replacement thermal materials) L23192-001

Heat sink assembly, UMA (includes replacement thermal materials) L23191-001

Heat sink assembly, for fanless systems (includes replacement thermal materials) L23190-001

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the heat sink assembly:

1. If you have a model with discrete graphics:

a. In the order indicated on the heat sink, remove the six Phillips M2.0×4.0 screws (1) that secure the

heat sink to the system board.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the heat sink (2) from the system board.

2. If you have a model with UMA graphics and fan:

a. In the order indicated on the heat sink, remove the four Phillips M2.0×4.0 screws (1) that secure

the heat sink to the system board.

b. Remove the heat sink (2) from the system board.

3. If you have a model with UMA graphics and no fan:

Component replacement procedures 53

a. In the order indicated on the heat sink, remove the four Phillips M2.0×4.0 screws (1) that secure

the heat sink to the system board.

b. Remove the heat sink (2) from the system board.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with the
heat sink, processor, and system board spare part kits.

The following illustrations show the replacement thermal material locations.

●

Discrete graphics: Thermal paste is used on the heat sink (2) (4) and associated system board
components (1) (3).

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

●

UMA graphics on models with fan: Thermal paste is used on the heat sink (2) and associated system
board component (1).

Component replacement procedures 55

●

UMA graphics on models without fan: Thermal paste is used on the heat sink (2) and associated system
board component (1).

Reverse this procedure to reassemble and install the heat sink assembly.

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

Description Spare part number

Hinge covers

Natural silver L24474-001

Pale gold L24471-001

Snow ake white L24472-001

Tranquil pink L24473-001

Display bezel L24465-001

Webcam/microphone module L23237-001

Raw display panel (14 in)

FHD, anti-glare, WLED UWVA L25977-001

FHD, BrightView, WLED UWVA L25978-001

HD, anti-glare, WLED SVA L25979-001

HD, BrightView, WLED SVA L25980-001

Hinges (left and right) L24470-001

Display cable

HD display L24492-001

FHD display L24493-001

Antennas

Dual L24640-001

Single L29012-001

Display enclosure

Natural silver L24469-001

Pale gold L24466-001

Snow ake white L24467-001

Tranquil pink L24468-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the rubber feet (see Computer feet on page 31).

Component replacement procedures 57

5. Remove the bottom cover (see Bottom cover on page 33).

6. Remove the battery (see Battery on page 35).

To remove the display assembly:

1. Disconnect the display cable from the system board(1).

2. Disconnect the wireless antenna cables from the WLAN module (2).

3. Position the computer so it is open with the display hanging o the table (1).

4. Remove the six Phillips M2.5×6.0 screws (2) from the display hinges.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Rotate the hinges upward to an angle (3), and then remove the display (4).

If it is necessary to replace any of the display assembly subcomponents:

1. Lift the hinge cap to remove it from display.

Component replacement procedures 59

2. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

3. Remove the display bezel (4).

4. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Lift the webcam module to disengage the adhesive that secures the module to the display (1).

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

c. Disconnect the cable (2) from the module.

5. To remove the display panel:

a. Use a tweezer to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the

tape out from under the right (2) and left (3) corners of the display panel until it is completely
removed. Lift the top of the panel (4).

TIP: You must pull the tape several times to remove it.

b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on

the back of the panel.

Component replacement procedures 61

c. On the back of the display panel, release the adhesive strip that secures the display panel cable to

the display panel, and then disconnect the cable (2).

d. Lift the display panel (3) to remove it.

6. To remove the display hinges:

a. Remove the three Phillips M2.5×2.5 screw (1) from the bottom of each hinge.

b. Remove the display hinges from the enclosure (2).

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

7. To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1),

and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to
disengage the adhesive that secures it (3).

8. To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built

into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove
the antennas and cables.

NOTE: Number of antennas and transceivers may vary.

9. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Component replacement procedures 63

Reverse this procedure to reassemble and install the display assembly.

Top cover/keyboard

In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.

NOTE: All top cover/keyboard spare part kits include TouchPad and TouchPad top mylar. Kits do not include

TouchPad board or TouchPad click board.

Description Spare part number

Ash silver, not backlit L24818-xx1

Ash silver. backlit L24817-xx1

Snow ake white, backlit L24819-xx1

Snow ake white, not backlit L24820-xx1

For use in country
or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

India -002

Spare
part
number

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country

or region

Spare
part
number

For use in country

or region

Spare
part
number

The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.

The top cover/keyboard spare part remains after all other spare parts have been removed.

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 65).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 66.

Starting Setup Utility (BIOS) 65

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

66 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 67).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows

tools on page 67).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 67).

●

Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 67).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive,
as follows:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Backing up information and creating recovery media 67

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 67.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 67.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

68 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 69.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 69

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 71.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

70 Chapter 8 Using HP PC Hardware Diagnostics

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 71.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 71

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

72 Chapter 8 Using HP PC Hardware Diagnostics

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 73

74 Chapter 8 Using HP PC Hardware Diagnostics

9 Specications

Computer specications

Metric U.S.

Dimensions

Depth 324 mm 12.76 in

Width 226 mm 8.9 in

Height (rear) 19.9 mm 0.78 in

Weight

SSD/eMMC 1474 g 3.33 lb

Hard drive 1511 g 3.35 lb

SSD+HDD 1519 g 5.67 lb

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specications 75

37.97 cm (14.95 in) display specications

Metric U.S.

Active diagonal size 37.97 cm 14.95 n

Thickness 3.0 mm 0.118 inch

Resolution 1920x1080 FHD

1366x768 HD

Surface treatment AntiGlare or BrightView

Brightness 220 nits

Viewing angle SVA (HD)

UWVA (FHD)

Backlight WLED

Graphics adapter eDP

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 7.2 mm or 9.5 mm 7.2 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 115.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 3 ms

Average (read/write) 10 ms 13 ms

Maximum 12 ms 24 ms

Logical blocks 1,938,921,461 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

76 Chapter 9 Specications

Solid-state drive specications

128-GB* 256-GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps)

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy) 1.0 s 1.0 s

Access times

Logical 0.1 ms 0.1

Total logical sectors 250,069,680 500,118,192

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 520 MB/s

Up to 60K IOPs

Up to 160 MB/s

Up to 34K IOPs

0° to 70°C (32°F to 158°F)

-40° to 95°C (-40°F to 203°F)

Up to 540 MB/s

Up to 85K IOPs

Up to 280 MB/s

Up to 67K IOPs

0° to 70°C (32°F to 158°F)

-55° to 90°C (-67°F to 194°F)

Solid-state drive specications 77

78 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 79

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

80 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specic countries and regions 81

82 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

83

84 Chapter 11 Recycling

Index

A

AC adapter 24
AC adapter and battery light,

identifying 7

action keys

airplane mode 14
help 14
identifying 13, 14
keyboard backlight 14
mute 14
next track 14
pause 14
play 14
screen brightness 14
speaker volume 14
switch screen image 14

using 14
Adhesive tape kit 24
airplane mode key 14
antennas

illustrated 24, 57

removing 63
audio

adjusting volume 14
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 7

B

backup, creating 67
backups 67
battery

illustrated 20, 35

removing 35
BIOS

determining version 65

downloading an update 66

starting the Setup Utility 65

updating 65
Bluetooth label 17
boot order, changing 68
bottom components 15

bottom cover

illustrated 22
removing 33

buttons

left TouchPad 10
power 12
right TouchPad 10

C

cables, service considerations 27
camera

identifying 9

product description 3
camera light, identifying 9
caps lock light, identifying 11
chipset, product description 1
components

bottom 15

display 9

keyboard area 10

left side 8

right side 7
computer major components,

illustrated 19
computer specications 75
connector, power 7
connectors, service considerations

27

D

display assembly

illustrated 20
removing 57
spare part numbers 20

display assembly subcomponents

illustrated 23
removing 57

display bezel

illustrated 23, 57
removing 59

display cable

illustrated 24, 57
removing 63

display components 9

display enclosure

illustrated 24, 57
removing 63

display panel

illustrated 23, 57
product description 2

removing 61
display specications 76
drive light, identifying 8

E

electrostatic discharge 28
eMMC board 20
equipment guidelines 30
esc key, identifying 13
ethernet

product description 3

F

fan

illustrated 22, 48

removing 48
fan insert

illustrated 22, 48
fan/heat sink assembly

removing 52
feet

removal 31

spare part numbers 31
fn key, identifying 13

G

Get Help in Windows 10 action key

14
grounding guidelines 28
guidelines

equipment 30
grounding 28
packaging 29
transporting 29
workstation 29

H

hard drive

illustrated 20

Index 85

precautions 28
product description 2
removing 36
specications 76

hard drive bracket

illustrated 20, 36

hard drive cable

illustrated 20, 36

hard drive connector

removing 37

hard drive cover

removing 37

HDMI port

identifying 7

heat sink assembly

illustrated 22, 52

hinge cover

illustrated 20

hinges

illustrated 24, 57
removing 61, 62

HP PC Hardware Diagnostics UEFI

downloading 71
starting 71
using 70

HP PC Hardware Diagnostics Windows

downloading 69
installing 70
using 69

HP Recovery media

recovery 68

I

internal microphone, identifying 9

J

jacks

audio-out (headphone)/audio-in

(microphone) 7
network 7
RJ-45 (network) 7

K

keyboard

illustrated 20
product description 3

keyboard backlight action key 14
keys

action 13
airplane mode 14
esc 13

fn 13
Windows 13

L

labels

Bluetooth 17
regulatory 17
serial number 16
service 16
wireless certication 17

WLAN 17
left side components 8
lights

AC adapter and battery 7

camera 9

caps lock 11

drive 8

mute 11

power 8

RJ-45 (network) status 7

M

mass storage devices

precautions 28
memory

illustrated 22

product description 2
memory module

removing 40
microphone

illustrated 24, 57
MicroSD memory card reader,

identifying 8
model name 1
mute light, identifying 11
mute volume action key 14

N

network jack, identifying 7
next track action key 14

O

operating system, product

description 4
Optane memory module

spare part number 41
spear part number 21

optical drive

precautions 28

P

packaging guidelines 29
pause action key 14
plastic parts, service

considerations 27
play action key 14
pointing device, product

description 3
ports

HDMI 7
product description 3
USB SuperSpeed 7

USB Type-C 8
power button, identifying 12
power connector

identifying 7

illustrated 20
power connector cable

removing 43
power cord

requirements for all countries

79

requirements for specic

countries and regions 80

set requirements 79
power lights, identifying 8
power requirements, product

description 4
processor 1
product description

audio 3
camera 3
chipset 1
display panel 2
ethernet 3
external media cards 3
hard drive 2
keyboard 3
memory 2
operating system 4
pointing device 3
ports 3
power requirements 4
processor 1
product name 1
security 4
serviceability 5
wireless networking 3

product name 1

86 Index

product name and number,

computer 16

R

recovery 67

discs 68
HP Recovery partition 68
media 68
USB ash drive 68

recovery media

creating using HP Cloud Recovery

Download Tool 67

creating using Windows tools 67

regulatory information

regulatory label 17
wireless certication labels 17

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 72
using 72

removal/replacement

preliminaries 27

procedures 31
restoring 67
right side components 7
RJ-45 (network) jack, identifying 7
RJ-45 (network) status lights,

identifying 7

S

screen brightness action keys 14
Screw Kit 25
security cable slot, identifying 8
security, product description 4
serial number, computer 16
service considerations

cables 27

connectors 27

plastic parts 27
service labels, locating 16
serviceability, product description 5
slots

memory card reader 8

security cable 8
solid-state drive

illustrated 20

removal 41

spare part numbers 41

specications 77
solid-state drive board 20, 41

solid-state drive bracket

illustrated 20, 41
speaker volume action keys 14
speakers

identifying 12

illustrated 21

removing 42
special keys, using 13

specications

computer 75

display 76

hard drive 76

solid-state drive 77
switch screen image action key 14
system board

removing 49

spare part number 21, 49
system board hook 21, 49

removing 35
system restore point, creating 67

T

tools required 27
top cover

illustrated 20
top cover/keyboard 64
TouchPad

removing 44, 46

spare part number 44, 46
TouchPad board

illustrated 20, 46
TouchPad buttons

identifying 10
TouchPad click board

illustrated 20, 44

removing 44, 46

spare part number 44, 46
TouchPad click board cable

illustrated 20, 44
TouchPad zone, identifying 10
transporting guidelines 29
traveling with the computer 17

U

USB board

illustrated 20

removing 47
USB board cable

illustrated 20
USB SuperSpeed port, identifying 7

USB Type-C port, identifying 8

V

vents, identifying 12, 15
volume

adjusting 14
mute 14

W

webcam

illustrated 24, 57

webcam cable

removing 63

webcam/microphone cable

removing 61

webcam/microphone module

removing 60

Windows

backup 67
recovery media 67

system restore point 67
Windows key, identifying 13
Windows tools, using 67
wireless antennas

illustrated 24, 57

removing 63
wireless certication label 17
wireless networking

product description 3
WLAN

illustrated 21
WLAN antennas, identifying 9
WLAN device 17
WLAN label 17
WLAN module

removing 38
workstation guidelines 29

Index 87

88 Index