HP 110, 120, 180, 190, 280 User Guide

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HP Color Copier

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©Copyright Hewlett-Packard Company 2000
All rights are reserved. No part of the document may be

photocopied, reproduced, or translated to another language
without the prior written consent of Hewlett-Packard
Company.

Publication number: C6741-90104
First edition: March 2000
Printed in U.S.A., Germany, or Singapore

Notice

The information contained in this document is subject to
change without notice and should not be construed as a
commitment by the Hewlett-Packard Company.

Hewlett-Packard assumes no responsibility for any
errors that may appear in this document, nor does it
make expressed or implied warranty of any kind with
regard to this material, including, but not limited to,
the implied warranties of merchantability and fitness
for a particular purpose. The Hewlett-Packard Company

shall not be liable for incidental or consequential damages
in connection with, or arising out of the furnishing,
performance, or use of this document and the program
material which it describes.

Note: Regulatory information can be found in the
Technical information section.

It is not lawful in many places to make copies of the
following items. When in doubt, check with a legal
representative first.
 Governmental paper or documents:

- Passports

- Immigration papers

- Selective service papers

- Identification badges, cards, or insignias

 Governmental stamps:

- Postage stamps

- Food stamps
 Checks or drafts drawn on Governmental agencies
 Paper currency, travelers checks, or money orders
 Certificates of deposit
 Copyrighted works

Safety Information

WARNING

To prevent fire or shock hazard, do not

!

expose this product to rain or any type
of moisture.

Always follow basic safety precautions when using this
product to reduce risk of injury from fire or electric shock.

WARNING: Potential Shock Hazard

1 Read and understand all instructions in the Setup

Poster.

2 Use only a grounded electrical outlet when connecting

the unit to a power source. If you do not know whether
the outlet is grounded, check with a qualified
electrician.

3 To avoid electrical shock, do not touch any of the

sockets on the unit. Replace damaged cords
immediately.

4 Observe all warnings and instructions marked on the

product.

5 Unplug this product from wall outlets before cleaning.

6 Do not install or use this product near water or when

you are wet.

7 Install the product securely on a stable surface.

8 If the product does not operate normally, see the

Troubleshoot your unit section.

9 No operator-serviceable parts inside. Refer servicing to

qualified service personnel.

10 Use in a well-ventilated area.

Cam.book Page i Friday, February 25, 2000 11:32 AM

Contents

1 Review your unit’s front panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Load paper or transparency film, or load originals. . . . . . . . . . . . 5

Review recommended paper choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

HP papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Recommended paper choices for copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Load the input tray with letter-, legal-, or A4-size paper . . . . . . . . . . . . . . . . . . . . . . . 7

Review tips for loading specific types of paper . . . . . . . . . . . . . . . . . . . . . . . . . . 8

HP papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Legal-size paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Recommended paper-type settings for copying . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Change the paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Load originals on the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Load originals in the automatic document feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . 10

Process letter- or A4-size originals exclusively . . . . . . . . . . . . . . . . . . . . . . . . . 11

Process legal- or mixed-size originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avoid paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

HP Color Copier

4 Use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Make copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Increase copy speed or quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Reduce or enlarge a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Lighten or darken a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Change color intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Enhance light colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Enhance text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Set the number of copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Shift the side margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Change settings for all future copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Restore the factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Perform special copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Copy a photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Prepare a color T-shirt transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Make copies automatically fit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clone an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Make a poster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Copy two pages onto one page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Copy legal-size originals (ADF model only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5 Maintain the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Clean the exterior case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents i

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HP Color Copier

Clean the document-lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Print a Self-Test Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Replace the black print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replace the color print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Align the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Clean the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Clean the print-cartridge contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Change the front-panel language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Change the Power Save Mode time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6 Troubleshoot your unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Clear a paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Front-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Additional troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

7 Support services and warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8 Technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

ii Contents

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Review your unit’s front panel

You operate your HP Color Copier using the front panel. You change the settings by

using the front-panel buttons and menu system.

Left side of front panel

Use keypad to enter the number of copies or
reduction/enlargement percentages.

1

Access various copy settings.

Stop job, or exit menu.

Select or save displayed entry.

Scroll through copy-setting
options.

Access various copy settings.
Select or save displayed

entry.
Lighten or darken a copy.

Right side of front panel

Select paper type.Set copy quality.

Stop job, or exit menu.

Lighten or darken a copy.

Scroll through copy-setting options.

Set the number of copies.

Select reduction/
enlargement features.

Turn unit on/off.
Enlarge or reduce original

to fit on one page.
Set Photo Mode.

Access special copy features, such

Start copy.

as Clone or Poster.

Chapter 1Review your units front panel 1

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HP Color Copier

2 Chapter 1Review your units front panel

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Get help

Your unit includes a couple of resources to help you get started and use the product to

full advantage: the Setup Poster, which provides installation guidelines for setting up

and configuring your unit, and this guide (the Basic Guide), which provides detailed

information on using the copy features, troubleshooting assistance, and general support

information.

If you have Internet access, you can get additional help from the HP Web site at:

www.hp.com/go/copiers

This Web site also provides user forums and answers to frequently asked questions.

2

Chapter 2Get help 3

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HP Color Copier

4 Chapter 2Get help

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Load paper or transparency film, or load originals

Your unit is designed to copy onto a variety of transparency films and paper types,

weights, and sizes. It is important, however, that you choose the right paper and make

sure that it is not damaged.

Your unit lets you place originals directly on the glass.

Review recommended paper choices

Use paper that accepts ink well to produce the best results. We recommend that you test

a variety of paper types before buying large quantities. Find a paper type that produces

the results you want and that is easy to purchase. HP Premium Inkjet papers are

designed for the best results.

Paper that is too thin, has a slick texture, or stretches easily can feed improperly

through the units paper path. Paper that is heavily textured or does not accept ink well

can cause graphics or text to smear, bleed, or not be completely filled. For more

information, check the HP Web site:

www.hp.com/go/all-in-one

3

HP papers

For highest quality results, use the following:

 HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is

opaque enough for two-sided color usage, with no show-through, which makes it
ideal for newsletters, reports, and flyers.

 HP Photo Paper, HP Premium Photo Paper, and HP Premium Plus Photo Paper are

high-quality, glossy- or matte-finish, photo-based inkjet papers. They look and feel
like photographs and can be mounted under glass or in an album. Photo papers dry
rapidly and resist fingerprints and smudges.

 HP Iron-On T-Shirt Transfers can be used to transfer your designs or photos onto T-

shirts, sweatshirts, and fabric crafts.

 HP Premium Inkjet Transparency or Rapid-Dry Transparency Film makes your

color presentations vivid and even more impressive. This film is easy to use and
handle and dries quickly without smudging.

 HP Premium Heavyweight Inkjet Paper is matte-coated on both sides for two-sided

copying. It is the perfect choice for near-photographic reproductions and business
graphics for report covers, special presentations, brochures, mailers, and
calendars.

Chapter 3Load paper or transparency film, or load originals 5

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HP Color Copier

 HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A

smooth, matte finish makes it ideal for your special documents.

 HP Restickable Inkjet Stickers can be used to create repositionable kids stickers.

They are easy to stick and easy to remove. Available in square or round shapes, they
are made with HP Bright White Paper to allow vibrant colors and crisp text.

 HP Professional Brochure Paper is matte- or glossy-coated on both sides for two-

sided use. It is the perfect choice for near-photographic reproductions and business
graphics for report covers, special presentations, brochures, mailers, and
calendars.

Recommended paper choices for copying

Copy originals onto premium inkjet papers that improve the quality of the copies you

make.

For copying, we recommend the following:

 16 to 36 lb. (60 to 135 gsm) copier paper or letterhead

 HP Bright White Inkjet Paper

 HP Iron-On T-Shirt Transfers

 HP Premium or Premium Heavyweight Inkjet Paper

 HP Premium or Premium Rapid-Dry Inkjet Transparency Film

 HP Premium Photo or Premium Plus Photo Paper

 HP Restickable Inkjet Stickers

For copying, we do

 Any size paper other than letter, A4, or legal

 Paper heavier than 36 lb. (90 gsm) or lighter than 16 lb. (60 gsm)

 Paper with cutouts or perforations

 Photo paper other than HP Premium Photo

 Envelopes

 Transparency film other than HP Premium or Premium Rapid-Dry

 Heavyweight paper other than HP Premium

 Multiple-part forms or label stock

recommend the following:

not

6 Chapter 3Load paper or transparency film, or load originals

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Load the input tray with letter-, legal-, or A4-size paper

For best results, adjust the paper settings each time you change paper types. For more
information, see Set the paper type.

1 Pull out the bottom (input) tray, and slide the paper-width and -length adjusters to

their outermost positions.

HP Color Copier

2 Tap the stack on a flat surface to even the edges of the paper, and then check the

paper for the following:

 Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
 Make sure all the paper in the stack is the same size and type, unless you are

working with photo paper.

3 Insert paper into the input tray, print-side down and letterhead or top of page first,

until it stops.

4 Slide the paper-width and -length adjusters in until they stop at the edges of the

paper, and be sure that the paper stack lies flat in the input tray and fits under the
tab of the paper-length adjuster.

Chapter 3Load paper or transparency film, or load originals 7

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HP Color Copier

5 Push the input tray back in until it stops.

6 To prevent paper from possibly falling off the tray, pull out the output-tray extender.

Review tips for loading specific types of paper

The following sections provide guidelines for loading certain types of paper and film. For

best results, adjust the paper settings each time you change paper types. For more

information, see Set the paper type.

HP papers

 HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting side of the

paper, and insert paper with the arrow side facing up.

 HP Premium Photo Paper: Load the glossy (print) side down. Always load at least

five sheets in the input tray. You can place the photo-paper sheets on top of plain
paper in the input tray.

 HP Premium Plus Photo Paper: Always load at least five sheets in the input tray. You

can place the photo-paper sheets on top of plain paper in the input tray.

 HP Premium or Premium Rapid-Dry Inkjet Transparency Film: Insert the film so

that the white transparency strip, with arrows and the HP logo, is on top and is
going into the tray first.

8 Chapter 3Load paper or transparency film, or load originals

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 HP Iron-On T-Shirt Transfers: Flatten the transfer sheet completely before using it;

do not load curled sheets. (To prevent curling, keep transfer sheets sealed in the
original package until just before using.) Manually feed one sheet at a time, with the
unprinted side facing down (the blue stripe faces up).

 HP Restickable Inkjet Stickers: Place the sheets in the input tray, print-side (sticker-

side) down.

Legal-size paper

Even though the paper-length adjuster is fully extended, make sure that the input tray
itself is pushed all the way in.

Set the paper type

After you have loaded paper or film in the unit, tell it what type of paper is loaded.
Change this setting whenever you change the type of paper or film.

1 On the front panel, press Paper Type.

2 Press until the appropriate type appears.

3 Press ENTER to choose the displayed paper type.

HP Color Copier

Recommended paper-type settings for copying

These settings are set using the Paper Type button on the front panel.

For Use

Copier paper or letterhead Plain Paper
HP Bright White Inkjet Paper Plain Paper
HP Premium Inkjet Transparency Film Transparency
HP Premium Inkjet Rapid-Dry Transparency Film RapidDry Trans
HP Premium Photo Paper Photo Paper
HP Premium Inkjet Paper Premium Inkjet
HP Premium Inkjet Heavyweight Paper Premium Inkjet
HP Iron-On T-Shirt Transfers Iron-On
HP Premium Inkjet Brochure Paper (glossy) Brochure Glossy
HP Premium Inkjet Brochure Paper (matte) Brochure Matte

Change the paper size

The unit lets you change the paper size for copying. Your change remains in effect until
you change it again. To switch to a different paper size, do the following:

1 On the front panel, press Menu.

2 Press 1, and then press 1 again.

3 Press until the desired paper size appears, and then press ENTER to select it.

Chapter 3Load paper or transparency film, or load originals 9

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HP Color Copier

Load originals on the glass

You can process any original by placing it on the glass.

1 Lift the lid, and make sure that the glass is clean.

For more information, see Clean the glass.

2 Place the original face down on the glass with the top edge along the green border,

and align the upper-right corner of your original with the top of the white arrow and
the end of the green border.

If you are copying a photo, place the
and align the corner of the photo with the top of the white arrow and the end of the
green border.

If you are copying from a transparency (that is, your original is printed on
transparency film), place a blank piece of paper on top of the transparency.

edge of the photo along the green border,

short

Top edge of original

3 Close the lid.

Load originals in the automatic document feeder (ADF)

When using the ADF, be aware of the following:

 To prevent paper jams, use 16-24 lb. (60-90 gsm) plain paper or HP Premium Inkjet

paper only. Also, use only letter-, A4-, or legal-size originals.

 To avoid a paper jam, do not load colored originals printed on a color laser printer,

photos or photo papers, transparency film, labels, envelopes, or slick-surfaced
papers, such as glossy papers.

 You can load a maximum of 30 originals at a time when using letter- or A4-size

papers.

10 Chapter 3Load paper or transparency film, or load originals

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Process letter- or A4-size originals exclusively

If you are processing

1 Lift the lid, and make sure that the glass is clean and that you did not leave anything

on the glass.

For more information, see Clean the glass.

2 Close the lid.

3 Place your originals in the ADF with the printed side facing toward the back and

with the top to the right (sideways).

4 Align the paper with the right side of the ADF.

5 Adjust the page guide to the length of the originals.

only

HP Color Copier

letter or A4-size originals, follow these steps.

Insert only letter or A4­size originals sideways,
even if the legal-size
tray is attached.

Process legal- or mixed-size originals

If you intend to copy legal-size originals, follow these instructions for installing and
using the legal-size tray. Legal-size paper is traditionally used only in the U.S. The legal­size tray may be included with your product

To install the tray

` Slide the legal-size tray onto the

Chapter 3Load paper or transparency film, or load originals 11

front

Slide tray onto extender.

in the U.S.

only

paper-tray extender located on the ADF lid.

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HP Color Copier

To use the ADF

1 Lift the lid, and make sure that the glass is clean and that you did not leave anything

on the glass.

For more information, see Clean the glass.

2 Close the lid.

3 Place

originals in the legal-size tray with the printed side facing toward the back

all

and with the top of the document pointing down.

4 Align the paper with the left side of the legal-size tray.

Insert legal-size or mix of
legal- and letter-size
originals vertically.

When working with originals that were originally loaded in the ADF in vertical
orientation, you may notice during processing that part of the original temporarily
sticks out from under the lid and a short delay occurs. This is normal behavior.

Avoid paper jams

To avoid paper jams, remove papers from the output tray frequently. Output tray

capacity is affected by the type of paper and the amount of ink you are using. For more

information about output-tray capacity, see Technical information. For help with

clearing a paper jam, see Clear a paper jam.

12 Chapter 3Load paper or transparency film, or load originals

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Use the copy features

4

Using your HP Color Copier, you can:

 Produce high-quality color and black-and-white copies using a variety of paper

types and sizes, including iron-on transfers.

 Reduce or enlarge the size of the copies you make from 25% to 400% of the copys

original size. (Percentages may vary between models.)

 Make the copy lighter or darker, adjust the color intensity, select the number of

copies, and specify the quality of the copies you make.

 Use special digital copying features to enlarge a vacation photo (or anything else)

for display on a wall as a poster, make wallet-size (cloned) photos to give to family
members, make high-quality copies of photos using special photo paper, or copy a
report onto transparency film for use in a presentation to a client.

Chapter 4Use the copy features 13

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HP Color Copier

Make copies

All copy settings selected on the front panel are reset

completes the copy job unless you save the settings as the default settings.

1 Load the input tray with the appropriate paper.

For more information, see Load paper or transparency film, or load originals.

2 If you are using anything other than plain paper, press Paper Type, press until

the appropriate type appears, and then press ENTER to select it.

For more information, see Recommended paper-type settings for copying.

3 Load your original.

For more information, see Load originals on the glass or Load originals in the
automatic document feeder (ADF).

4 If you want to make more than one copy (the default), press Number of Copies,

and then use the keypad to enter the number of copies.

For more information, see Set the number of copies.

5 Change any other applicable settings, such as reduction, enlargement, or special

features.

6 Press Start Copy, Black or Color.

two minutes

after the unit

Increase copy speed or quality

Your unit provides three options that affect copy speed and quality.

 Best produces the highest quality for all paper and eliminates the banding (striping)

effect that sometimes occurs in solid areas. Best copies more slowly than the other
quality settings.

 Normal delivers high-quality output and is the recommended setting for most of

your copying. Normal is the recommended setting for all paper types and is faster
than Best.

 Fast copies faster than the Normal setting. The text is of comparable quality to the

Normal setting, but the graphics may be of lower quality. Using Fast also cuts down
on the frequency of replacing your print cartridges because it uses less ink.

To change the setting

` Press Quality until the light next to the setting you want to use is lit.

14 Chapter 4Use the copy features

Cam.book Page 15 Friday, February 25, 2000 11:32 AM

Reduce or enlarge a copy

You can reduce or enlarge a copy of an original using predefined settings, such as Fit to
Page, Poster, or Clone, or by selecting your own reduction/enlargement percentages.
Some of the settings are available through the Reduce/Enlarge feature and some through
Special Features.

If the margins of your full-size original are smaller than the minimum margin settings
supported by your unit, they will be cut off during the copy process. To obtain a full copy
of a full-size original, select Full Page 91%. You can also use the Fit to Page feature (for
more information on this feature, see Make copies automatically fit). For more
information on your units margins, see Margins.

If you place your original on the glass, correct placement is very important in achieving
the desired results for features such as Fit to Page and Clone. For more information, see
Load originals on the glass.

All copy settings selected on the front panel are reset
completes the copy job unless you save the settings as the default settings.

1 Choose one of the following:

To use Custom, Full Page, or Legal

the setting you want appears.

To use Fit to Page, 2 on 1, Clone, Poster, Margin Shift, or Mirror, press

Special Features until the setting you want appears.

2 If the feature you are using supports it (indicated by the ± next to it in the front-

panel display), press the minus () button to decrease the percentage or the
plus (+) button to increase it.

TIP

If you press and hold either key, the number changes first in increments of
one, and then in increments of five.

HP Color Copier

two minutes

Letter, press Reduce/Enlarge until

J

after the unit

You can also enter the percentage using the keypad.

3 Press ENTER to use the option you selected.

Lighten or darken a copy

Use Lighter/Darker to adjust the lightness and darkness of the copies you make.

1 Press Lighter/Darker.

The range of values appears as a circle on a scale on the display.

2 Press to lighten the copy or to darken it.

The circle moves to the left or right, depending on the button you press.

3 Press ENTER to use the setting you selected.

Chapter 4Use the copy features 15

Cam.book Page 16 Friday, February 25, 2000 11:32 AM

HP Color Copier

Change color intensity

You can adjust color intensity to make colors on your copy more vivid or more subtle.

1 Press Menu.

2 Press 1, and then press 4.

The range of color intensity values appears as a circle on a scale on the front-panel
display.

3 Press to use make the image paler or to make it more vivid.

The circle moves to the left or right, depending on the button you press.

4 Press ENTER to use the setting you selected.

Enhance light colors

Use Enhance Light Colors to enhance light-colored backgrounds (for example, if you are

copying a map). It is turned off by default and should usually be left off. (It is

automatically turned on if you select Photo Mode.) However, turn it on if pale colors are

copying as white and you want the pale colors to show.

1 Press Menu.

2 Press 1, and then press 3.

3 Press to switch between Off and On.

4 With Enhance Light Colors On visible, press ENTER to select it.

A filled circle indicates the selected state.

Enhance text

Use Text Enhancements (TE) to sharpen the edges of black text. It is turned on by

default. (It is automatically turned off if you select Photo Mode.) Turn TE off only if:

 Stray dots of color surround some text on your copies.

 Large, black typefaces look splotchy (not smooth).

 Thin, colored objects or lines contain black sections.

 Horizontal grainy or white bands appear in light- to medium-gray areas.

To turn Text Enhancements off

1 Press Menu.

2 Press 1, and then press 2.

3 Press to switch between Off and On.

4 With Text Enhance Off visible, press ENTER to select it.

A filled circle indicates the selected state.

16 Chapter 4Use the copy features

Cam.book Page 17 Friday, February 25, 2000 11:32 AM

Set the number of copies

Use any of the following to set the number of copies.

 Press Number of Copies repeatedly to increase the number of copies to make.
 With Number of Copies visible on the front-panel display, press the plus (+) or

minus () button to increase or decrease the number of copies to make. If you
press and hold the plus (+) or minus () button, the number changes first in
increments of one, and then in increments of five.

 With Number of Copies visible on the front-panel display, use the keypad to enter

the desired number.

Shift the side margins

Use Margin Shift to move the information on the copy to the left or right for easier
binding.

1 Press Special Features until Margin Shift appears.

2 Choose one of the following to adjust the direction and level of shift.

 To move the copied image to the left, press .
 To move the copied image to the right, press .

A filled circle indicates the selected state.

3 Use the keypad to adjust the reduction/enlargement percentage if necessary.

When working with Margin Shift, use the keypad to adjust the percentage;
the and keys only work to adjust the margin shift in this case.

4 Press ENTER to use the setting you selected.

HP Color Copier

Change settings for all future copy jobs

You can save the copy settings you use most often by setting them as the default settings.

1 Using the buttons on the front panel, change the settings that you want to save.

2 Press Menu.

3 Press 1, and then press 5.

Your settings are saved. Current settings are indicated by a filled circle. Default
settings have no special indicator.

Restore the factory default settings

Your unit lets you restore the original copy settings to what they were when you
purchased it.

1 Press Menu.

2 Press 1, and then press 6.

The factory default settings are restored.

Chapter 4Use the copy features 17

Cam.book Page 18 Friday, February 25, 2000 11:32 AM

HP Color Copier

Perform special copy jobs

In addition to supporting standard copy jobs, your unit supports special jobs such as

copying photos, creating posters, and creating wallet-size images. This section describes

the settings that you should select prior to pressing one of the Start Copy buttons.

Copy a photo

Photo Mode temporarily turns Text Enhancements off and Enhance Light Colors on for

optimal copying of a photo. You do not have to adjust these settings yourself.

1 Press Photo Mode until it says On.

2 If you are using photo paper, press Paper Type until Photo Paper appears, and

then press ENTER to select it.

For more information, see Recommended paper-type settings for copying.

3 To enlarge a photo automatically, use the Fit to Page feature.

For more information, see Make copies automatically fit.

4 After you are done, press Photo Mode again until it says Off.

TIP

Prepare a color T-shirt transfer

Use the Mirror feature to reverse text and images so that they appear backwards on the

output. After the transfer is ironed onto a T-shirt, the picture appears properly on the

shirt.

Original Mirror

We recommend that you practice applying a T-shirt transfer on an old garment first.

1 Press Paper Type until Iron-On appears, and then press ENTER to select it.

Selecting this option automatically selects Mirror in the Special Features options.

2 If you want to change the percentage of the enlargement, press Special Features

until Mirror appears, and then press the minus () or plus (+) button to change
the percentage.

TIP

3 Press ENTER.

If you press and hold either key, the number changes first in increments of
one, and then in increments of five.

18 Chapter 4Use the copy features

Cam.book Page 19 Friday, February 25, 2000 11:32 AM

Make copies automatically fit

Use Fit to Page to ensure that all the content of your original is captured in the copy
output. Also use it to enlarge a small original to a full-size page.

Original Fit to Page

1 Press Fit to Page until it says On.

2 After you are done, press Fit to Page again until it says Off.

HP Color Copier

Clone an original

Use Clone to create multiple copies of your original on the same sheet. For example, use
Clone to create wallet-size copies of a photo.

You control the number of original images on each page by changing the clone
percentage.

Original Clone

1 Press Special Features until Clone 100% +

2 If desired, press the minus () or plus (+) button to change the percentage.

TIP

If you press and hold either key, the number changes first in increments of
one, and then in increments of five.

3 Press ENTER to confirm your selection.

appears.

Chapter 4Use the copy features 19

Cam.book Page 20 Friday, February 25, 2000 11:32 AM

HP Color Copier

Make a poster

Use Poster to divide your original into sections, and then enlarge the sections so that

they can be assembled to create a poster.

Original Poster

1 Press Special Features until Poster 400% +

appears.

2 If desired, press the minus () or plus (+) button to change the percentage.

TIP

If you press and hold either key, the number changes first in increments of
one, and then in increments of five.

3 Press ENTER to confirm your selection.

Copy two pages onto one page

Use 2 on 1 to copy two originals to one page.

You can only make one copy at a time using this feature.

Original 2 on 1

1 Press Special Features until 2 on 1 appears, and then press ENTER to select it.

2 If you are not using an ADF, place the second original on the glass after the message

appears on the display.

20 Chapter 4Use the copy features

Cam.book Page 21 Friday, February 25, 2000 11:32 AM

Copy legal-size originals (ADF model only)

Your unit lets you copy legal-size originals to legal- or letter-size paper.

When working with legal-size originals, you can only make black-and-white copies and
you can only make one set of copies at a time. The digital copy features (Fit to Page,
Poster, and Clone), Best quality, and enlargements are also not available. Reduction is
allowed.

When working with originals in vertical orientation, you may notice that part of the
original temporarily sticks out from under the lid and a short delay occurs. This is
normal behavior.

1 Load your original in the ADF.

For more information, see Load originals in the automatic document feeder
(ADF).

2 Choose one of the following:

 To make legal-size copies, make sure that legal-size paper is loaded in the input

tray and that the paper size is set to Legal (for more information, see Change
the paper size).

 To make letter-size copies, press Reduce/Enlarge until Legal

appears, and then press ENTER.

3 Press Start Copy, Black.

HP Color Copier

Letter

J

Stop copying

You can stop a copy job that is currently in progress.

` On the front panel, press Cancel.

Chapter 4Use the copy features 21

Cam.book Page 22 Friday, February 25, 2000 11:32 AM

HP Color Copier

22 Chapter 4Use the copy features

Cam.book Page 23 Friday, February 25, 2000 11:32 AM

Maintain the unit

This section provides instructions for keeping your unit in top working condition.

Perform the maintenance procedures as necessary.

5

CAUTION

Turn off the unit and unplug the power cord before cleaning. Even though the
unit is off, power is still being supplied if the cord is plugged in.

Clean the exterior case

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The

interior of the unit does

unit as well as the front panel

Clean the glass

Dirty glass (fingerprints, smudges, a hair, and so on) slows down performance by as

much as half a minute and affects the accuracy of special features such as Fit to Page

and Clone. This is because the unit is actually processing the smudges on the glass. Keep

the glass clean.

1

Turn off the unit, unplug the power cord, and raise the lid.

2

Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.

CAUTION

3

Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass;
these can damage it. Do not place liquids directly on the glass. They may seep
under it and damage the unit.

Dry the glass with a chamois or cellulose sponge to prevent spotting.

require cleaning.

not

.

Keep fluids away from the interior of the

Chapter 5Maintain the unit 23

Cam.book Page 24 Friday, February 25, 2000 11:32 AM

HP Color Copier

Clean the document-lid backing

Minor debris can also accumulate on the white document-backing located underneath

the units lid. Keep this backing clean so that it does not slow down performance or

affect the accuracy of special features such as Fit to Page and Clone.

1 Turn off the unit, unplug the power cord, and raise the lid.

2 Clean the white document-backing with a soft cloth or sponge slightly moistened

with a mild soap and warm water.

3 Wash the backing gently to loosen debris; do

4 Dry the backing with a chamois or soft cloth.

scrub the backing.

not

CAUTION

5 If this does not clean the backing well enough, repeat the previous steps using

Do

use paper-based wipes as these may scratch the backing.

not

isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to
remove any residual alcohol.

Print a Self-Test Report

The Self-Test Report indicates whether the unit is operating properly.

1 Press Menu.

2 Press 2, and then press 2 again.

The unit prints a report, which contains the following:

 Product information: Have this information available if you need to call

HP Customer Care for assistance.

 Print-cartridge test patterns: The left patterns are for the black cartridge; the

right patterns are for the color cartridge. If there are gaps in the lines, clean the
print cartridges (for more information, see Clean the print cartridges).

 Print-cartridge fill patterns: If any of the lines are not solid (that is, they contain

gaps or streaks), one of the cartridges may be low on ink. Replace the
appropriate cartridge, and perform another self-test.

 Margin indicators: The lines on each side, the top, and the bottom of the page

show the print margins.

Work with print cartridges

The print cartridges have microscopic nozzles that can clog when exposed to the air for

more than a few minutes. The unit is designed to prevent nozzles from drying out when

it is idle and when it is turned off using the ON button located on the front panel.

A print cartridge that is not used for long periods of time can also clog, resulting in a

noticeable decrease in print quality. To unclog the nozzles, clean the print cartridges. For

more information, see Clean the print cartridges.

24 Chapter 5Maintain the unit

Cam.book Page 25 Friday, February 25, 2000 11:32 AM

Replace the black print cartridge

Follow these steps to replace the cartridge.

1 Turn on the unit, and open the print-cartridge access door (lift up the handle located

just above the output tray).

The carriage moves to the center of the unit.

2 After the carriage stops moving, flip up the print-cartridge latch on the right, grasp

the top of the old print cartridge (the thinner one), and pull it up and out of its slot.

3 Remove the new black print cartridge (the thinner one) from its packaging and,

being careful to touch only the black plastic, gently remove both the green pull tab
and blue tape covering the nozzles.

HP Color Copier

CAUTION

Chapter 5Maintain the unit 25

Do not touch the gold-colored contacts.

Cam.book Page 26 Friday, February 25, 2000 11:32 AM

HP Color Copier

4 Push the new black cartridge firmly down into the slot on the right.

The print-cartridge label should be facing you after the cartridge is inserted.

5 Lower the print-cartridge latch down onto the top of the cartridge, and push down

until the latch locks firmly into place.

After you are done, all cartridges should be in place and the latches should be
closed.

6 If you are also replacing the color cartridge, perform the steps outlined in Replace

the color print cartridge before continuing.

7 Close the print-cartridge access door.

8 After the message appears in the front-panel display, press ENTER to align the

cartridge.

A page prints to confirm alignment. You can either discard or recycle this page.

26 Chapter 5Maintain the unit

Cam.book Page 27 Friday, February 25, 2000 11:32 AM

Replace the color print cartridge

Follow these steps to replace the cartridge.

1 Turn on the unit, and open the print-cartridge access door (lift up the handle located

just above the output tray).

The carriage moves to the center of the unit.

2 After the carriage stops moving, flip up the print-cartridge latch on the left, grasp

the top of the old print cartridge (the thicker one), and pull it up and out of its slot.

3 Remove the new color cartridge (the thicker one) from its packaging and, being

careful to touch only the black plastic, gently remove both the green pull tab and
blue tape covering the nozzles.

HP Color Copier

CAUTION

Chapter 5Maintain the unit 27

Do not touch the gold-colored contacts.

Cam.book Page 28 Friday, February 25, 2000 11:32 AM

HP Color Copier

4 Push the new color cartridge firmly down into the slot on the left.

The print-cartridge label should be facing you after the cartridge is inserted.

5 Lower the print-cartridge latch down onto the top of the cartridge, and push down

until the latch locks firmly into place.

After you are done, all cartridges should be in place and the latches should be
closed.

6 If you are also replacing the black cartridge, perform the steps outlined in Replace

the black print cartridge before continuing.

7 Close the print-cartridge access door.

8 After the message appears in the front-panel display, press ENTER to align the

cartridge.

A page prints to confirm alignment. You can either discard or recycle this page.

28 Chapter 5Maintain the unit

Cam.book Page 29 Friday, February 25, 2000 11:32 AM

Align the print cartridges

A message on the front-panel display asks you to align the cartridges every time you
install or replace a cartridge. When you align the print cartridges, the unit
automatically adjusts the cartridges to ensure high-quality output.

` To align the cartridges after the message appears on the display, press ENTER on

the front panel.

To align the cartridges at any other time
1 Press Menu.

2 Press 3, and then press 2.

A page prints to confirm alignment. You can either discard or recycle this page.

Clean the print cartridges

Use this feature when the Self-Test Report shows streaking or white lines through any
of the colored bars. Do
the life of your print cartridges.

If copy quality still seems poor after you clean the cartridges, replace the cartridge that
is affected.

1 Press Menu.

2 Press 3, and then press 1.

A page prints to confirm cleaning. You can either discard or recycle this page.

not

HP Color Copier

clean cartridges unnecessarily. This wastes ink and shortens

Clean the print-cartridge contacts

Use this process if a front-panel message keeps asking you to check a cartridge after you
already have.

Make sure you have the following materials available:

 Cotton swabs or any soft material that will not come apart or leave fibers (for

example, a scrap piece of clean cotton cloth).

 Distilled, filtered, or bottled water (tap water may contain contaminants that can

damage the print cartridges).

CAUTION

1 Turn the unit on, and open the print-cartridge access door.

2 After the print cartridges have moved to the center, unplug the power cord from the

3 Follow these steps to clean each print cartridge.

Chapter 5Maintain the unit 29

Be careful not to get ink on your hands or clothing.

The print cartridges move to the center.

back of the unit.

 Remove the cartridge from the holder.

Cam.book Page 30 Friday, February 25, 2000 11:32 AM

HP Color Copier

 Dip a clean cotton swab into distilled water, and squeeze any excess water

from the swab.
 Grasp the cartridge by its sides or top.
 Clean the contacts.

 Place the cartridge back into the holder.

4 Close the door, and plug in the unit.

Because you removed a print cartridge from its holder, the unit will need to realign
the cartridges.

5 After the message appears in the front-panel display, press ENTER to align the

cartridge.

A page prints to confirm alignment. You can either discard or recycle this page.

Change the front-panel language

The following steps help you change the language for your unit.

1 Press Menu.

2 Press 3, and then press 5.

3 Follow the instructions that appear in the front-panel display.

Using the keypad, enter the number that corresponds to the desired language, and
then confirm your selection.

Change the Power Save Mode time

The bulb in your unit remains on for a specified period so that the unit is immediately
ready to respond to your request. When the unit has not been used within that specified
period of time, it turns the bulb off to preserve power and displays Power Save On in the
front-panel display. (You can exit this mode by pressing any button on the front panel.)

Your unit is automatically set to enter power-save mode after 12 hours. Follow these
steps if you want the unit to enter this mode earlier.

1 Press Menu.

2 Press 3, and then press 4.

3 Press until the desired time appears, and then press ENTER.

30 Chapter 5Maintain the unit

Cam.book Page 31 Friday, February 25, 2000 11:32 AM

Troubleshoot your unit

This section provides procedures and tips for resolving issues that you may encounter
while working with your HP Color Copier.

Clear a paper jam

Follow these steps to clear a paper jam.

 If the paper has jammed where it enters the unit, take the edge of the paper, and

gently pull the paper out the front of the unit.

 If the paper has crumpled and jammed in the back of the unit, unlock and remove

the back door. Gently pull the paper out of the rollers. Replace and lock the back
door.

 If the paper has jammed where it exits the unit, grasp the leading edge of the paper,

and pull the paper out through the output tray.

6

NOTE

Chapter 6Troubleshoot your unit 31

If you turned the unit off before clearing the paper jam, turn it back on, and then
restart your copying job.

Cam.book Page 32 Friday, February 25, 2000 11:32 AM

HP Color Copier

Front-panel messages

This section identifies some of the messages that may appear in the front-panel display.

Message What You Should Do

Open door. Clear carriage jam,
and then press Enter.

Original jam: Clear jam, and
then press Enter.

Error __. Turn power off and
on.

Error __. Record number, and
then call for service.

For better results next time,
turn original sideways in
feeder. Press Enter to
continue.

Power Save On. The unit has not been used recently. Press any button

 Are you using the unit for the first time? Make sure

that you have removed all packing materials from
the unit.

 Are you using the print cartridges for the first time?

Make sure that you have removed the protective
tape from the nozzles on both cartridges, and make
sure that the latches are closed.

 Is there a paper jam? Clear the jam. For more

information, see Clear a paper jam.

 Do the print cartridges need to be cleaned or

replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.

 Did you try to add paper to the input tray while the

unit was in use? Remove the paper, turn off the
unit, and unplug the power cable from the back.
Wait a few seconds, plug in the power cable, and
turn the unit on.

Your original is jammed in the ADF. Clear the jam. For
more information, see Clear a paper jam.

Turn the power off and then on again. If this does not
work, record the error number and contact HP.

You placed your letter- or A4-size originals in the ADF
in the vertical (portrait) position. When copying only
letter- or A4-size originals, place them sideways in the
ADF. For more information, see Process letter- or A4­size originals exclusively.

on the front panel or load originals in the ADF.

32 Chapter 6Troubleshoot your unit

Cam.book Page 33 Friday, February 25, 2000 11:32 AM

Message What You Should Do

Next time, place originals in
same direction in feeder. Press
Enter to continue.

Legal size supports only black
copy, reduction allowed. Press
Enter to continue.

Reload document, and then
restart job.

Memory full; press Enter. There is probably a paper jam. Clear the jam. For more

Press Enter to align cartridges. If you have installed new print cartridges or removed

Out of paper: Load paper, and
then press Enter.

Paper jam: Clear jam, and then
press Enter.

Error: Incorrect [black or
color] cartridge installed.

HP Color Copier

You placed your legal-size originals in the ADF in the
vertical (portrait) position, and you turned your letter­or A4-size originals sideways. When copying a mixture,
place them vertically in the ADF. For more
information, see Process legal- or mixed-size
originals.

You tried to make a color copy of a legal-size original.
Your unit only supports black-and-white copying of
legal-size originals. Press ENTER, and then press
START COPY-Black.

Your unit cannot load the original from the ADF.
Remove the original, make sure it does not have any
staples, paper clips, or bent edges, and make sure that
it is of a recommended paper type. Reload the original
in the ADF, and then restart the job.

information, see Clear a paper jam.

and reinserted a cartridge, you must align them to
ensure excellent print quality. After you insert a
cartridge, press ENTER.

Do you have paper in the input tray? Load paper, and
make sure there is only one type of paper in the input
tray.

Is the back door off? If you removed the back door to
clear a paper jam, replace it.

Paper is jammed in the unit. Clear the jam. For more
information, see Clear a paper jam.

 Did you install the correct cartridge? You may have

installed the wrong type of print cartridge. Remove
it, and replace it with the correct type of cartridge.
For more information, see Order print cartridges.

 Is the print cartridge installed correctly? One or

both of the print cartridges is not installed or is
installed incorrectly. Remove and reinsert the
cartridges, making sure to snap them into their
holders.

 Did you remove the protective tape from the print

cartridge? Gently remove both the green pull tab
and blue tape covering the nozzles on the print
cartridge.

Chapter 6Troubleshoot your unit 33

Cam.book Page 34 Friday, February 25, 2000 11:32 AM

HP Color Copier

Message What You Should Do

Remove and check [black or
color] cartridge.

Insert [black or color]
cartridge.

[Black or Color] ink low. Press
Enter to continue.

 Is the print cartridge installed correctly? One or

both of the print cartridges is not installed or is
installed incorrectly. Remove and reinsert the
cartridges, making sure to snap them into their
holders.

 Did you remove the protective tape from the print

cartridge? Gently remove both the green pull tab
and blue tape covering the nozzles on the print
cartridge.

 If you continue to receive this message, try cleaning

the contacts. (For more information, see Clean the
print-cartridge contacts.) If the message continues
to appear even after you clean the contacts, the
print cartridge is probably defective. If it is a new
cartridge, return it in the original packaging to the
store where it was purchased. Replace the print
cartridge. Do not use the defective cartridge.

 Is the print cartridge installed correctly? The print

cartridge is either not installed or is installed
incorrectly. Remove and reinsert the cartridges,
making sure to snap them into their holders.

 Did you remove the protective tape from the print

cartridge? Gently remove both the green pull tab
and blue tape covering the nozzles on the print
cartridge.

Replace the print cartridge at your earliest
convenience.

Ink out soon: [Black or Color]
ink out soon. Press Enter to
continue.

34 Chapter 6Troubleshoot your unit

Replace the print cartridge immediately.
For more information, see Replace the black print

cartridge.

Cam.book Page 35 Friday, February 25, 2000 11:32 AM

Additional troubleshooting tips

This section lists some additional issues that you may encounter while using your unit.

Issue What You Should Do

Copies are faded, or colors are
dull.

Copies are too dark or too light.  Do you have the Lighter/Darker feature adjusted

Fit to Page, Clone, or Poster is
not working.

HP Color Copier

 Do you have the Lighter/Darker and Color Intensity

features adjusted correctly? Use the Lighter/Darker
and Color Intensity buttons to make adjustments.

 Do you need to clean the glass or document-lid

backing? Debris may be stuck to the glass or
document-lid backing, which causes poor copy
quality and slows down processing.

 Do the print cartridges need to be cleaned or

replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.

 Are you using the highest possible copy quality?

Check the copy Quality setting on the front panel.

 Are you using the right type of paper for your

project? If the paper you are using is too fibrous,
the ink may not cover the print surface. Make sure
you are using a paper that is appropriate for your
unit.

correctly? Use the Lighter/Darker button to make
adjustments.

 Are you copying a photo? Use Photo Mode for the

best photo quality.

 Is your original positioned correctly? You must

place your original in the correct position for many
of the special features to work. Check the location
of your original. For more information, see Load
originals on the glass.

 Do you need to clean the glass or document-lid

backing? The scanner may analyze debris on the
glass or document-lid backing, which causes
problems with the special features.

Chapter 6Troubleshoot your unit 35

Cam.book Page 36 Friday, February 25, 2000 11:32 AM

HP Color Copier

Issue What You Should Do

HP Color Copier will not turn
on.

Ink is not filling the text or
graphics completely.

Nothing happens when you try
to copy.

 Did you check the connection to the unit?

- Make sure the power cord is firmly connected to
both the unit and the power adapter. Plug the
power cord into a grounded power outlet, surge
protector, or power strip.

- If you are using a power strip, make sure the
power strip is on. Or, try plugging the unit
directly into the power outlet.

- Test the power outlet to make sure it is working.

- If you have plugged the unit into a switched
outlet, make sure the switch is on.

 Did you press ON too quickly? The unit may not

respond if you press ON too quickly. Press the ON
button slowly.

CAUTION: If the unit still does not turn on, it may
have a mechanical failure. Unplug the unit from the
power outlet and contact HP.

 Is the paper type set correctly? When using special

papers, make sure you select the corresponding
paper-type settings.

 Do the print cartridges need to be cleaned or

replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.

 Is the unit on? Look at the front-panel display (if the

display is blank, the unit is off), or check for green
lights on the front panel. Check the connections.

 Is your original fully inserted into the ADF? When

you place your original into the automatic
document feeder, the front-panel display shows
Original Loaded. If this message does not appear,
remove your original and reinsert it.

 Are you copying several pages or documents? You

must wait until the unit completes the current copy
before starting a new copy.

 Did you load the correct paper type in the input

tray? Do not use the unit to copy onto envelopes.

 Is there a paper jam? Clear the jam. For more

information, see Clear a paper jam.

36 Chapter 6Troubleshoot your unit

Cam.book Page 37 Friday, February 25, 2000 11:32 AM

Issue What You Should Do

Paper does not get picked up
from the input tray.

Parts of original do not appear
or are cut off.

Problems copying a gray or
pastel original

Several pages advance at the
same time.

HP Color Copier

If the unit has run out of paper, or there are only few
sheets remaining, load more paper in the input tray. If
you have paper in the input tray, remove it, tap the
stack against an even surface, and then reload it. To
continue your job, press ENTER.

 Is your original positioned correctly? Check the

location of your original.

 Does your original fill the margins? If the image or

text on your original fills the entire page without
leaving a margin, use the Fit to Page feature.

 Is the original larger than the paper size in the input

tray?

- Verify that you are copying to the same size
paper as the original. This problem is most
common when trying to copy a legal-size
original onto letter-size paper.

- Verify that you have selected the proper paper
size for your project. Make sure that you have
loaded the correct paper size in the input tray
and that the input tray is properly installed.

 Are the paper guides positioned correctly? The

paper guides should be close to the edges of the
paper in the input tray, but must not bend the
paper. Remove the paper, move the left guide all the
way to the left, insert the paper, move the front
guide to the correct position for the paper you are
using, and move the left guide to the edge of the
paper.

Do you have the Lighter/Darker and Color Intensity
features adjusted correctly? Use the Lighter/Darker
and Color Intensity buttons to make adjustments.

Is the paper loaded correctly in the input tray?
 Make sure the input tray is not overfilled. The paper

must fit within the guides. Make sure the guides do
not inhibit how the paper moves.

 Remove the stack of paper, and then tap the stack

on a hard, even surface. Fan the stack, replace the
stack in the input tray, and then push it back into
place.

Chapter 6Troubleshoot your unit 37

Cam.book Page 38 Friday, February 25, 2000 11:32 AM

HP Color Copier

Issue What You Should Do

The print carriage is stalled.  Is the unit on? Look at the front-panel display (if the

display is blank, the unit is off), or check for green
lights on the front panel. Check the connections.

 Are you using the unit for the first time? Make sure

that you have removed all packing materials from
the unit.

 Are you using the print cartridges for the first time?

Make sure that you have removed the protective
tape from the nozzles on both cartridges.

 Is there a paper jam? Clear the jam. For more

information, see Clear a paper jam.

 Do the print cartridges need to be cleaned or

replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.

 Did you try to add paper to the input tray while the

unit was in use? Remove the paper, turn off the
unit, and unplug the power cable from the back.
Wait a few seconds, plug in the power cable, and
turn the unit on.

38 Chapter 6Troubleshoot your unit

Cam.book Page 39 Friday, February 25, 2000 11:32 AM

Support services and warranty

This section explains the service and warranty information provided by Hewlett-Packard.

Use Hewlett-Packard’s support services

If you are unable to find the answer you need in the printed documentation supplied with your product, you can
contact one of the HP support services listed in the following pages. Some support services are available only in
the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not
listed for your country, contact your nearest authorized HP dealer for help.

Internet

If you have Internet access, you can get help from the HP Web site at:

www.hp.com/go/copiers

Here you can find technical support, supplies and ordering information, project tips, and enhancement
recommendations to help you get the most from your unit.

HP Customer Support

If you need to contact HP Customer Support, do the following before you call.

1

Make sure that:

a

Your unit is plugged in and turned on.

b

The specified print cartridges are installed correctly.

c

The recommended paper is properly loaded in the input tray.

2

Reset your unit by turning it off and then on again, using the ON button located on the units front panel.

3

For more information, check the HP Web site.

4

If you are still experiencing problems and need to speak with an HP Customer Support Representative:

 Have your serial number ready.
 Make a color copy.
 Be prepared to describe your problem in detail.

5

Call HP Customer Support. Be near your unit when you call.

Prepare your unit for shipment

If after contacting HP Customer Support you are requested to send your unit in for service, do the following:

1

Turn on the unit.

2

Open the print-cartridge access door.

3

Remove the print cartridges from their holders, and

lower the latches

7

.

CAUTION

4

5

6

Remove both print cartridges and lower both latches. Failure to do so may damage your unit.

Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with
the unit, unless instructed to by the HP customer support call agent).

Turn off the unit.

Close the print-cartridge access door.

Chapter 7Support services and warranty 39

Cam.book Page 42 Friday, February 25, 2000 11:32 AM

HP Color Copier

Hewlett-Packard Limited Warranty Statement (HP Color Copier)

A. Extent of Limited Warranty

1 Hewlett-Packard (HP) warrants to the end-user customer (Customer) that each HP Color Copier product (Product),

including related accessories, media, and supplies, shall be free from defects in material and workmanship for the duration
specified in section A2 below, which duration begins on the date of purchase by the Customer.

2 For each hardware Product, the duration of HPs limited warranty is three years for parts and three years for labor. For all

other Products, the duration of HPs limited warranty for both parts and labor is ninety days.

3 HPs limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any

other problems, including those which arise as a result of (a) improper maintenance or modification, (b) accessories,
media, or supplies not provided or supported by HP, or (c) operation outside the Products specifications.

4 For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty

to the Customer or any HP support contract with the Customer. However, if Product failure or damage is attributable to
the use of a non-HP or refilled ink cartridge, HP shall charge its standard labor and materials charges to service the Product
for the failure or damage.

5 If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace

the defective Product, at HPs option. Where labor charges are not covered by HPs limited warranty, repairs shall be at
HPs standard charges for labor.

6 If HP is unable to repair or replace, as applicable, a defective Product which is covered by HPs warranty, HP shall, within

a reasonable time after being notified of the defect, refund the purchase price for the Product.

7 HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP.
8 Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

Product being replaced.

9 HP products, including each Product, may contain remanufactured parts, components, or materials equivalent to new in

performance.

10HPs limited warranty for each Product is valid only in the country where HP has obtained regulatory approval for use of

the Product, as specified in the Products User Guide and other documentation.

B. Limitations of Warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1 To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customers sole and

exclusive remedies.

2 TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS

LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1 This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which

vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere
in the world.

2 To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to

be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply
to the Customer. For example, some states in the United States, as well as some governments outside the United States
(including provinces in Canada), may:

a Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer (e.g. the

United Kingdom);

b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or not allow limitations on the duration of implied warranties.

3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY

STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND
ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP
PRODUCTS TO SUCH CUSTOMERS.

42 Chapter 7Support services and warranty

Cam.book Page 43 Friday, February 25, 2000 11:32 AM

Technical information

The following specifications are subject to change without notice.

Copy specifications

 Digital image processing
 Up to 99 copies from original (varies by model)
 Digital zoom from 25 to 400% (varies by model)
 Fit to Page, Poster, 2 on 1, Clone, Margin Shift
 Up to 12 cpm black, 9 cpm color
 Copy speeds vary according to the complexity of the document.

Speed (ppm) Print Resolution (dpi)

Best Black 4 600-by-600 600-by-2400

Color 1 1200-by-1200 600-by-2400

Normal Black 8 600-by-600 300-by-1200

Color 5 600-by-600 300-by-1200

Fast Black 12 300-by-600 300-by-1200

Color 9 600-by-600 300-by-1200

* Maximum at 200% scaling

Margins

Scan Resolution (dpi)

8

*

Top
(leading edge)

Sheet Paper

U.S. letter .07 in.

U.S. legal .07 in.

* This margin is not LaserJet-compatible, however, the total writing area is compatible. The writing area is offset from center by

.21 inches (5.4 mm), which causes asymmetric top and bottom margins.

(1.8 mm)

(1.8 mm)

Bottom
(trailing edge)

.46 in.
(11.7 mm)

.46 in.
(11.7 mm)

Left Right

*

.25 in.
(6.4 mm)

.25 in.
(6.4 mm)

.25 in.
(6.4 mm)

.25 in.
(6.4 mm)

Chapter 8Technical information 43

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HP Color Copier

Paper specifications

Paper-tray capacities

Type Paper Weight

Plain paper 16 to 24 lb.

Legal paper 20 to 24 lb.

Transparency film N/A 25 25 or less

* Maximum capacity
 Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the tray

frequently.

Paper sizes

Type Size

Paper Letter: 8.5-by-11 in. (216-by-279 mm)

Transparency films Letter: 8.5-by-11 in. (216-by-279 mm)

Automatic document feeder (ADF) capacities

(60 to 90 gsm)

(75 to 90 gsm)

Legal: 8.5-by-14 in. (216-by-356 mm)
A4: 210-by-297 mm

A4: 210-by-297 mm

Input Tray

150 50 black, 20 color

*

Output Tray



Type Weight Quantity

*

Letter

A4 16 to 24 lb. 30

* Supports plain paper and most HP special papers. Does not support photo papers, transparency film, envelopes or labels.

16 to 24 lb. 30

Power specifications

 Power consumption: 50W maximum
 Source (Input) Voltage: 100 to 240 VAC*, grounded
 Input Frequency: 50 to 60 Hz
 Current: 1A maximum

* Figures are based on using the AC adapter that came with your unit (HP part number 0950-2880).

Environmental Specifications

 Recommended Operating Temperature Range: 15º to 35º C (59º to 95º F)
 Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)
 Humidity: 20% to 80% RH non-condensing
 Non-operating (Storage) Temperature Range: -40º to 65º C (-40º to 149º F)

Physical specifications

 Height: Base: 11.94 in. (30.3 cm); ADF: 19.88 in. with tray extenders up (50.5 cm)
 Width: 18.50 in. (46.9 cm)
 Depth: 17.25 in. (43.8 cm)
 Weight: Base: 26.6 lb. (12.07 kg); Base/ADF: 32.01 lb. (14.52 kg)

44 Chapter 8Technical information

Cam.book Page 45 Friday, February 25, 2000 11:32 AM

Additional specifications

 Noise levels per ISO 9296:

HP Color Copier

Sound Level Idling Copying B&W

Sound Power, LwAd
(1B=10dB)

Sound Pressure, LpAm
(operator position: standing)

Certifications

Safety: UL, NOM, CE

EMC: EN, FCC, VCCI, IEC, AS/NZA, CNS (BCIQ)

Order print cartridges

Print Cartridges HP Reorder Number

HP black print cartridge 51645A, 51645G

HP color print cartridges C6578A, C6578D

Regulatory information

The following sections describe product requirements from various regulatory agencies.

Regulatory notices

The following sections are statements from various regulatory agencies.

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following
notice be brought to the attention of users of this product.

Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Class B limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is not guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

 Reorient the receiving antenna.
 Increase the separate between the equipment and the receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.

Product Regulations Manager, Hewlett-Packard Company, San Diego, 619-655-4100.

The user may find the following booklet prepared by the Federal Communications Commission helpful:

Identify and Resolve Radio-TV Interference Problems

Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.

(Normal)

3.7 B(A) 6.1 B(A)

18 dB(A) 49 dB(A)

How to

. This booklet is available from the U.S. Government

CAUTION

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly
approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC
authorization to operate this equipment.

Chapter 8Technical information 45

Cam.book Page 46 Friday, February 25, 2000 11:32 AM

HP Color Copier

DOC statement (Canada)

Le present appareil numerique nemet pas de bruitis radioelectriques depassant les limits applicables aux
appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le
ministere des Communications du Canada.

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out
in the Radio Interference Regulations of the Canadian Department of Communications.

Geräuschemission

LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19

VCCI-2 (Japan)

46 Chapter 8Technical information

Cam.book Page 47 Friday, February 25, 2000 11:32 AM

Declaration of Conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturers Name and Address:

Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA

declares that the product

Product Name: HP Color Copier 180, 190, 280, and 290

Model Number(s): C67xxA, where x=34, 41, 42, 43, and 44

Product Options: None

conforms to the following Product Specifications:

Safety: EN60950:1992 +A1, A2, A3, A4, and A11

IEC60950: 1991 +A1, A2, A3, and A4

UL1950, 3rd Edn: 1995

CSA22.2 No. 950 3rd Edn: 1995

NOM-019-SCFI-1993

IEC 825-1:1993 / EN 60825-1:1994 +A11 Class B

HP Color Copier

EMC: CISPR22:1993, +A1 and A2 / EN 55022:1994, +A1 and A2 - Class B

EN50082-1:1997

IEC 61000-4-2:1995  4kV CD, 8kV AD

IEC 61000-4-3:1995  3V/m

IEC 61000-4-4:1995  1kV Pwr Line

IEC 61000-4-5:1995

IEC 61000-4-6:1996

IEC 61000-4-8:1993

IEC 61000-4-11:1994

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3-3:1995

AS / NZS 3548

Taiwan CNS13438

FCC Part 15  Class B (Verified) / ICES-003, Issue 2 / VCCI-2

Supplementary Information:

The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and EMC Directive 89/336/
EEC, and carries the CE marking accordingly.

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH.

Department HQ-TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX + 49-7031-14-3143)

Chapter 8Technical information 47

Cam.book Page 48 Friday, February 25, 2000 11:32 AM

HP Color Copier

48 Chapter 8Technical information

Cam.book Page 49 Friday, February 25, 2000 11:32 AM

Index

HP Color Copier

Numerics

2 on 1 20

A

A4-size original - load in ADF 11
align print cartridges 29
automatic document feeder (ADF)

install legal-size tray 11
place original in 10

B

Best copy quality 14
black cartridge - replace 25
buttons - front-panel description 1

C

cartridges

align 29
clean 29
clean contacts 29
order 45
replace black 25
replace color 27

change

black cartridge 25
color cartridge 27

clean

cartridges 29
document-lid backing 24
exterior case 23
glass 23

print-cartridge contacts 29
clear paper jam 31
Clone 19
color

enhance light colors in copy 16

intensity of copy 16
color cartridge - replace 27
copy

2 on 1 20

change default settings 17

clone an original 19

color intensity 16

darken 15

enhance light colors 16

enhance text 16

enlarge 15

from ADF 10

from glass 10

introduction 13

legal-size original 21

lighten 15
make a poster 20
make copies fit on page 19
number of 17
paper-type settings 9
photo 18
quality 14
recommended paper choices 6
reduce 15
restore default settings 17
shift side margins 17
specifications 43
speed 14
T-shirt transfer 18
two pages to one 20

customer support 39

D

darken a copy 15
default settings

change for copy 17
language 30
restore factory copy settings 17

E

enhance

light colors 16

text 16
enlarge a copy 15
environmental specifications 44

F

factory settings 17
Fast copy quality 14
Fit to Page 19
front panel 1

button descriptions 1

language - change 30

G

glass

clean 23

copy from 10

H

help - access 3
HP Customer Support 39
HP Distribution Center 41
HP papers - tips on loading 8

Index 49

Cam.book Page 50 Friday, February 25, 2000 11:32 AM

HP Color Copier

I

input tray - load paper 7
intensity of color copy 16

J

jam - clear 31

L

language - change for front panel 30
legal-size original

copy 21

load in ADF 11
legal-size tray installation 11
letter-size original - load in ADF 11
lighten - copy 15
load

original in ADF 10

original on glass 10

paper or transparency film 5

M

maintain the unit 23
margins

shift for copy 17

specifications 43

N

Normal copy quality 14
number of copies 17

P

paper

change default size 9

HP 5

jam 31

load 7

recommended for copying 6

sizes 44

specifications 44
paper jam - avoid 12
paper size - change 9
paper type - set 9
paper-tray capacities 44
paper-type settings for copy 9
phone numbers - support services 39
Photo Mode 18
physical specifications 44
poster 20
Power Save Mode time 30
power specifications 44
print cartridges

align 29

clean 29

clean contacts 29

order 45
replace black 25

replace color 27
print Self-Test Report 24
problems 31

Q

quality 14

R

reduce a copy 15
regulatory information 45
replace

black cartridge 25

color cartridge 27

S

Self-Test Report 24
settings

Best copy quality 14

copy a photo 18

copy color intensity 16

copy quality 14

copy speed 14

darken a copy 15

enhance light colors in copy 16

enlarge a copy 15

factory default 17

Fast copy quality 14

lighten a copy 15

Normal copy quality 14

paper-type for copy 9

reduce a copy 15

save copy 17

text enhancement 16
specifications

copy 43

environmental 44

miscellaneous 45

paper 44

physical 44

power 44
speed 14
support services 39

T

telephone numbers 39
tray

install legal-size tray 11

load input 7
troubleshoot 31
T-shirt transfer 18

W

warranty 39, 42

50 Index

Cam.book Page 51 Friday, February 25, 2000 11:32 AM

HP Color Copier Menu

Top-level menu

1:Copy Setup

2:Print Report 3:Maintenance

1:Paper Size

2:Text Enhance

1:Menu Settings

2:Self-Test

Report
3:Enhance List
Colors

4:Color Intensity

5:Set Copy
Defaults

6:Restore Copy
Factory Settings

Use Menu to display the menu options.
Use and to move to the setting you want.
Press ENTER to select the displayed setting.

1:Clean Print
Cartridges

2:Align Print
Cartridges

3:Restore
Factory Defaults

4:Set Power
Save mode time

5. Set Language

Cam.book Page 52 Friday, February 25, 2000 11:32 AM

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