HP 10 2101 Maintenance and Service Guide
HP 10 Plus 2201 Tablet and HP 10
2101 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2014
Document Part Number: 778902-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the tablet, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 3
3 Illustrated parts catalog .................................................................................................... 4
Locating the tablet part number and serial number ....................................................................... 4
Tablet major components .......................................................................................................... 5
Miscellaneous parts .................................................................................................................. 7
Sequential part number listing .................................................................................................... 8
4 Removal and replacement preliminary requirements ...................................................... 10
Tools required ....................................................................................................................... 10
Service considerations ............................................................................................................ 10
Plastic parts ............................................................................................................ 10
Cables and connectors ............................................................................................ 10
Drive handling ........................................................................................................ 11
Grounding guidelines ............................................................................................................. 11
Electrostatic discharge damage ................................................................................. 11
Packaging and transporting guidelines ....................................................... 13
Workstation guidelines .............................................................. 13
Equipment guidelines ................................................................. 14
5 Removal and replacement procedures ............................................................................ 15
Back cover ............................................................................................................................ 15
Battery .................................................................................................................................. 16
Speakers ............................................................................................................................... 18
Wifi antenna ......................................................................................................................... 19
GPS antenna ......................................................................................................................... 21
Rear-facing webcam ............................................................................................................... 23
Front-facing webcam .............................................................................................................. 25
Microphone .......................................................................................................................... 28
v
Display panel cable ............................................................................................................... 29
System board ........................................................................................................................ 32
6 Power cord set requirements .......................................................................................... 36
Requirements for all countries .................................................................................................. 36
Requirements for specific countries and regions ......................................................................... 36
7 Recycling ........................................................................................................................ 38
Index ................................................................................................................................. 39
vi
1 Product description
Category Description HP 10 Plus 2201
Tablet
Product Name HP 10 Plus 2201 Tablet ×
HP 10 2101 Tablet ×
Chipset/processor Allwinner A31 ARM Cortex-A7 quad core 1.0-
GHz processor
Graphics Mali400 MP2 × ×
Panel 10.1-in, 1920×1200, full high-definition
(FHD), antiglare, 10-point MultiTouch,
diagonal capacitive, wide-viewing angle,
auto-rotate (selectable), tempered glass, lightemitting diode (LED) backlight, display panel
10.1-in, 1280×800, in-plane switching (IPS),
antiglare, 10-point MultiTouch, diagonal
capacitive, wide-viewing angle, auto-rotate
(selectable), tempered glass, light-emitting
diode (LED) backlight, display panel
Memory Supports 2 GB, DDR3L, 1600-MHz system
memory, integrated onto system board
Supports 1 GB, DDR3L, 1600-MHz system
memory, integrated onto system board
××
×
×
×
×
HP 10 2101
Tablet
Storage Supports 16 GB eMMC storage, integrated
onto system board
Supports external Micro SD up to 32 GB
Audio and video 2.0-MP, fixed-focus, VGA, front-
facing webcam
5.0-MP, HDR auto-focus, HD, rearfacing webcam
One microphone
Integrated stereo speakers (2)
××
××
1
Category Description HP 10 Plus 2201
Tablet
HP 10 2101
Tablet
Sensors
Wireless WLAN: 802.11 b/g/n, Miracast-compatible × ×
Ports
Power requirements Supports a 2-cell, 7700-mAh, USB-
Operating system Preinstalled: Android 4.4.2 × ×
Serviceability End user replaceable parts: AC adapter
Accelerometer
●
G-sensor
●
GPS
●
Micro USB 2.0 with OTG support
●
Micro SD Card Reader slot
●
Micro SIM slot
●
Audio jack: 3.5-mm with microphone
●
HDMI port
●
charging battery
Supports a 5-V/3-A USB cable AC adapter
and USB cable
××
××
××
××
2 Chapter 1 Product description
2 External component identification
Item Component Item Component
(1) Power button (6) Micro USB port
(2) Volume control buttons (7) Micro HDMI port
(3) Microphone (8) Micro SD Card Reader slot
(4) Front-facing webcam (9) Speakers
(5) Audio-out (headphone)/Audio-in
(microphone) jack
3
3 Illustrated parts catalog
Locating the tablet part number and serial number
The tablet part number (1) and serial number (2) are located on the tablet back cover. This information
may be needed when travelling internationally or when contacting support.
4 Chapter 3 Illustrated parts catalog
Tablet major components
Item Component Spare part number
(1) Back cover (includes rear-facing webcam lens) 782396-001
(2) Speaker Kit (includes left and right speakers and cables) 784328-001
Antenna Kit, includes: 784327-001
(3) Wifi antenna cable and transceiver (includes double-sided adhesive)
(4) GPS antenna cable and transceiver (includes double-sided adhesive)
(5) 5.0-MP, HDR auto-focus, HD rear-facing webcam (includes cable and
double-sided adhesive)
(6) 2.0-MP, fixed-focus, HD front-facing webcam (includes cable and double-
sided adhesive)
(7) Microphone (includes cable and double-sided adhesive) 756038-001
(8) Battery, 2-cell, 7700-mAh, USB-charging (includes cable and double-sided
adhesive)
(9) I/O bracket 784324-001
(10) Display panel cable:
For use only on HP 10 Plus 2201 Tablet models 782650-001
For use only on HP 10 2101 Tablet models 782647-001
782649-001
782648-001
784326-001
(11) System board equipped 16-GB eMMC system storage
Tablet major components
5
Item Component Spare part number
Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and
2.0-GB of system memory for use only on HP 10 Plus 2201 Tablet models
Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and
2.0-GB of system memory for use on all tablet models
Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and
1.0-GB of system memory for use only on HP 10 2101 Tablet models
(12) Display panel assembly (includes TouchScreen cable):
10.1-in, 1920×1200, FHD, antiglare, 10-point MultiTouch, diagonal capacitive,
wide-viewing angle, auto-rotate (selectable), tempered glass, LED backlight, display
panel assembly for use only on HP 10 Plus 2201 Tablet models
10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch, diagonal capacitive, wideviewing angle, auto-rotate (selectable), tempered glass, LED backlight, display panel
assembly for use only on HP 10 2101 Tablet models
791104-001
784330-001
791103-001
782399-001
782397-001
6 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
5-V/3-A AC adapter:
For use in Argentina on all tablet models 757042-001
For use in Australia on all tablet models 757043-001
For use in the People's Republic of China on all tablet models 757280-001
For use in Europe only on HP 10 Plus 2201 Tablet models 747779-001
For use in India on all tablet models 757282-001
For use in North America on all tablet models 745229-001
For use in the United Kingdom on all tablet models 747780-001
Tablet:
HP 10 Plus 2201 Tablet equipped with a 10.1-in, 1920×1200, FHD, antiglare, 10-point
MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass,
LED backlight, display panel; an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor;
2.0-GB of system memory, 16-GB eMMC system storage, and a 1-cell, 7700-mAh, lithiumpolymer, USB-charging battery
HP 10 2101 Tablet equipped with a 10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch,
diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, LED backlight,
display panel; an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor; 1.0-GB of
system memory, 16-GB eMMC system storage, and a 1-cell, 7700-mAh, lithium-polymer, USBcharging battery
Screw Kit 784325-001
USB extension cable 745230-001
780486-001
780485-001
Miscellaneous parts
7
Sequential part number listing
Spare part number Description
745229-001 5-V/3-A AC adapter for use in North America on all tablet models
745230-001 USB extension cable
747779-001 5-V/3-A AC adapter for use in Europe only on HP 10 Plus 2201 Tablet models
747780-001 5-V/3-A AC adapter for use in the United Kingdom on all tablet models
756038-001 Microphone
757042-001 5-V/3-A AC adapter for use in Argentina on all tablet models
757043-001 5-V/3-A AC adapter for use in Australia on all tablet models
757280-001 5-V/3-A AC adapter for use in the People's Republic of China on all tablet models
757282-001 5-V/3-A AC adapter for use in India on all tablet models
780485-001 HP 10 2101 Tablet equipped with a 10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch,
diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, LED backlight,
display panel; an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor; 1.0-GB of system
memory, 16-GB eMMC system storage, and a 1-cell, 7700-mAh, lithium-polymer, USBcharging battery
780486-001 HP 10 Plus 2201 Tablet equipped with a 10.1-in, 1920×1200, FHD, antiglare, 10-point
MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, LED
backlight, display panel; an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor; 2.0GB of system memory, 16-GB eMMC system storage, and a 1-cell, 7700-mAh, lithium-polymer,
USB-charging battery
782396-001 Back cover (includes rear-facing webcam lens)
782397-001 10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing
angle, auto-rotate (selectable), tempered glass, LED backlight, display panel assembly for use only
on HP 10 2101 Tablet models (includes TouchScreen cable)
782399-001 10.1-in, 1920×1200, FHD, antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing
angle, auto-rotate (selectable), tempered glass, LED backlight, display panel assembly for use only
on HP 10 Plus 2201 Tablet models (includes TouchScreen cable)
782647-001 Display panel cable for use only on HP 10 2101 Tablet models
782648-001 2.0-MP, fixed-focus, HD front-facing webcam (includes cable and double-sided adhesive)
782649-001 5.0-MP, HDR auto-focus, HD rear-facing webcam (includes cable and double-sided adhesive)
782650-001 Display panel cable for use only on HP 10 Plus 2201 Tablet models
784324-001 I/O bracket
784325-001 Screw Kit
784326-001 Battery, 2-cell, 7700-mAh, USB-charging (includes cable and double-sided adhesive)
784327-001 Antenna Kit (includes GPS antenna cable and transceiver and Wifi antenna cable and transceiver)
784328-001 Speaker Kit (includes left and right speakers and cables)
8 Chapter 3 Illustrated parts catalog
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