Hewlett-Packard 1013 G3 Service manual

HP Elite x2 1013 G3 Tablet with
Collaboration Keyboard

Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: June 2018

Document Part Number: L32036-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 6

Display .................................................................................................................................................................... 7

Top .......................................................................................................................................................................... 8

Bottom ................................................................................................................................................................... 9

Rear ........................................................................................................................................................................ 9

Using the kickstand ............................................................................................................................................. 10

Keyboard area (select products only) .................................................................................................................. 11

Connecting the keyboard .................................................................................................................. 11

Removing the keyboard .................................................................................................................... 11

TouchPad ........................................................................................................................................... 12

Lights ................................................................................................................................................. 13

Special keys ....................................................................................................................................... 14

Action keys ........................................................................................................................................ 15

Labels ................................................................................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18

Plastics Kit ........................................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Electrostatic discharge damage .......................................................................................................................... 25

Packaging and transporting guidelines .............................................................................................................. 26

Workstation guidelines ........................................................................................................................................ 27

Equipment guidelines .......................................................................................................................................... 27

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29

Component replacement procedures .................................................................................................................. 29

v

Kickstand ........................................................................................................................................... 29

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31

Component replacement procedures .................................................................................................................. 31

Nano SIM card .................................................................................................................................... 32

Display panel ..................................................................................................................................... 33

Battery ............................................................................................................................................... 36

Solid-state drive ................................................................................................................................ 38

Hall sensor board .............................................................................................................................. 39

Kickstand hinges ............................................................................................................................... 40

WWAN module (select products only) ............................................................................................... 41

POGO connector ................................................................................................................................ 43

Camera connector bracket ................................................................................................................ 44

IR camera ........................................................................................................................................... 45

Front-facing HD camera .................................................................................................................... 46

Rear-facing camera ........................................................................................................................... 47

Microphone board ............................................................................................................................. 48

IR LED module ................................................................................................................................... 50

System board .................................................................................................................................... 51

Antennas ............................................................................................................................................ 55

Heat sink ............................................................................................................................................ 56

Speakers ............................................................................................................................................ 58

Fans ................................................................................................................................................... 60

Power button board with audio jack cable ........................................................................................ 62

Volume board .................................................................................................................................... 64

Fingerprint reader board ................................................................................................................... 66

Cable routing ..................................................................................................................................... 68

7 Backing up, restoring, and recovering ........................................................................................................... 69

Using Windows tools ........................................................................................................................................... 69

Creating HP Recovery media (select products only) ........................................................................................... 69

Using HP Recovery Manager to create recovery media .................................................................... 70

Before you begin ............................................................................................................. 70

Creating the recovery media ........................................................................................... 70

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 71

Restoring and recovery ........................................................................................................................................ 71

Restoring, resetting, and refreshing using Windows tools .............................................................. 71

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 71

Recovering using HP Recovery Manager ........................................................................................... 71

Recovering using the HP Recovery partition (select products only) ................................................ 72

Recovering using HP Recovery media ............................................................................................... 72

vi

Changing the computer boot order ................................................................................................... 73

Removing the HP Recovery partition (select products only) ............................................................ 73

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 74

Using Computer Setup ......................................................................................................................................... 74

Starting Computer Setup .................................................................................................................. 74

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 74

Navigating and selecting in Computer Setup ................................................................................... 75

Restoring factory settings in Computer Setup ................................................................................. 75

Updating the BIOS ............................................................................................................................. 76

Determining the BIOS version ......................................................................................... 76

Downloading a BIOS update ........................................................................................... 76

Changing the boot order using the f9 prompt .................................................................................. 77

TPM BIOS settings (select products only) ........................................................................................................... 77

Using HP Sure Start (select products only) ......................................................................................................... 78

9 Using HP PC Hardware Diagnostics ................................................................................................................ 79

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 79

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 79

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 80

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 80

Installing HP PC Hardware Diagnostics Windows ............................................................................. 80

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 80

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 81

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 81

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 81

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 81

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 82

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 82

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 82

10 Specications ............................................................................................................................................ 84

Computer specications ...................................................................................................................................... 84

Display specications .......................................................................................................................................... 85

vii

11 Power cord set requirements ...................................................................................................................... 86

Requirements for all countries ............................................................................................................................ 86

Requirements for specic countries and regions ................................................................................................ 87

12 Statement of memory volatility .................................................................................................................. 89

Nonvolatile memory usage ................................................................................................................................. 91

Questions and answers ....................................................................................................................................... 93

Using HP Sure Start (select models only) ............................................................................................................ 94

13 Recycling .................................................................................................................................................. 95

Index ............................................................................................................................................................. 96

viii

1 Product description

Category Description

Product Name HP Elite x2 1013 G3 Tablet with Collaboration Keyboard

Processors Intel® Core processors

Intel Core i7-8650U, quad core

Intel Core i7-8550U, quad core

Intel Core i5-8350U, quad core

Intel Core i5-8250U, quad core

Intel Core i3-8130U, dual core

Graphics Intel UMA graphics:

Intel UHD Graphics 620

Panel 13.0”, WLED, UWVA, 450 nits, eDP 1.4+PSR, 72% CG, ultraslim, touch screen

WUXGA+ (1920 x 1280), anti glare, privacy

3k×2k (3000×2000), BrightView

Memory LPDDR3 1866 ne-pitch ball grid array (FBGA) package with 178 balls

LPDDR3 2133 ne-pitch ball grid array (FBGA) package with 178 balls

Supports dual channel memory

Supports up to 16 Gb

Supports the following congurations:

LPDDR3 1866

8 Gb

LPDDR3 2133

16 Gb

32 Gb

Primary storage Supports M.2 2280 Solid-State Drive (SSD)

128 GB, SATA-3, TLC

256 GB, SATA-3, self-encrypting drive (SED), Opal 2, TLC

256 GB, PCIe

256 GB, PCIe, TLC

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC

512 GB, SATA-3, TLC, federal

512 GB, PCIe, TLC

1

Category Description

1 TB, PCIe, TLC

Audio/visual HP Bang & Olufsen Audio

Audio Solution Codec CX8400

Microphone (3 mic array)

RGB camera (select models only):

● Front-facing camera, 5 MP with LED indicator

● Rear-facing camera, 8 MP

IR camera (select models only):

● Front-facing camera IR

Two stereo speakers

Digital pen Active Pen with App Launch Button (select models only)

Ethernet No direct Ethernet support - Ethernet via accessories

Wireless WPAN Bluetooth

Bluetooth® 4.2 only supported via combo card

WLAN

WLAN options via soldered minicard connector (PCIe/USB):

● Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

● Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (VPro)

WLAN antennas (2) (world wide 5 band, congured at top of panel on all models)

Bluetooth Disabled IOPT

Support for Wi-Fi Specic Absorption Rates (SAR) in BIOS

Compatible with Miracast-certied devices

Support S3/S4 Wake on wireless LAN

Supports WLAN/LAN/WWAN switching

Support HP Connection Optimizer with WiFi Load balancing

GPS (select models only)

U-Blox GPS EVA-M8M M.2/USB WW, not available with WWAN

WWAN (select models only)

● Huawei HP It4132, LTE/HSPA+ 4G with GPS M.2

● Foxconn It4220 LTE/HSPA+ with GPS

SIM (user-accessible on side (4FF/nano SIM). (SIM module is installed in the factory when a service provider is

congured)

Ports Slate:

2 Chapter 1 Product description

WWAN antennas (2) (worldwide except Japan)

Category Description

Audio-out (headphone)/audio-in (microphone) combo jack

Nano SIM

(2) USB-C 3.1 port with Thunderbolt (docking, power, USB)

USB-C 3.1 with GP and PD

Collaboration Travel Keyboard (select models only):

Keyboard

TouchPad

Sensors Combo chip

● Accelerometer

● Gyro

● Magnetometer

Ambient light sensor (ALS)

Proximity (SAR for WWAN)

Dual accelerometers (in keyboard)

Hall sensor

Docking HP Thunderbolt Dock

HP Thunderbolt Dock with 65W adapter supported

HP Thunderbolt Dock with 90W adapter supported including Fast Charge

HP Elite USB-C Docking Station

BNB Universal Dock

USB-C 3.1 Port Replicator

Keyboard/pointing
devices

Power requirements Battery

External Collaboration Travel Keyboard

Backlit

TouchPad requirements

Microsoft Precision Touchpad Default Gestures Support

Firmware PTP with Filter Driver

Hybrid Mode Support

4-cell Long Life Polymer 50.05 Whr (3250mAhr/cell)

Supports HP Fast Charge

AC adapter (USB Type-C, straight):

65 W non-PFC, wall mount

Power cord:

1.0 M length power cord with duckhead

3

Category Description

Security TPM 2.0

Pad ngerprint reader (select models only)

Power-on authentication (password, ngerprint)

Operating system Windows 10 Enterprise 64

Windows 10 Enterprise 64 LTSB 1607

Windows 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Single Language

Windows 10 Home 64 StF MSNA for Higher Education Strategic

Windows 10 Pro 64

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Strategic

Serviceability End user replaceable parts:

AC adapter (Slate only)

Kickstand

Pen

4 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right

Component Description

(1) USB Type-C power connector and

Thunderbolt port with HP Sleep
and Charge

(2) USB Type-C SuperSpeed port and

DisplayPort

(3) Battery light When AC power is connected:

Connects an AC adapter that has a USB Type-C connector, supplying power to
the computer and, if needed, charging the computer battery.

– and –

Connects and charges most USB devices that have a Type-C connector, such
as a cell phone, camera, activity tracker, or smartwatch, and provides high­speed data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing
DisplayPort output.

NOTE: Your computer may support a Thunderbolt™ docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

When the computer is on, connects and charges most USB devices that have
a Type-C connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

– and –

Connects a DisplayPort device that has a USB Type-C connector, providing
display output.

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the

battery has reached a critical battery level, the battery light begins
blinking rapidly.

● O: The battery is not charging.

Right 5

Left

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

combo jack

(2) Volume buttons Control speaker volume on the computer.

(3) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

– or –

If the keyboard (select products only) is not attached, press both
volume buttons to turn on the SureView application.

For SIM card installation steps, see Nano SIM card on page 32.

(4) Security cable slot Attaches an optional security cable to the computer.

6 Chapter 2 Components

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Display

Component Description

(1) Speakers Produce sound.

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(3) WWAN antennas (select products only) * Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

(4) Camera light(s) On: One or more camera(s) are in use.

(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲ Select the Start button, select HP, and then select HP Documentation.

Display 7

Top

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the
display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation

is a power-saving state that uses the least amount of
power.

(2) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

(3) Internal microphones Record sound.

8 Chapter 2 Components

▲ Right-click the Power icon , and then select

Power Options.

Bottom

Rear

Component Description

(1) Alignment post connectors (2) Connect to the alignment posts on the keyboard (select products only).

(2) Keyboard connector Connects the computer to the keyboard (select products only).

Component Description

(1) Rear camera Allows you to video chat, record video, and record still images.

(2) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password logon.

(3) Kickstand Provides stability and a variety of viewing angles.

Bottom 9

Using the kickstand

To change the angle for the display, follow these steps:

1. Hold the tablet with top edge up (the speakers are on top).

2. Slide the kickstand away from the tablet and position the kickstand at the desired angle. The kickstand

will hold at a midway point (1) of about 52 degrees or at full stopping point (2) of about 118 degrees.

To close the kickstand, push the kickstand against the bottom of the tablet until it is ush with the bottom.

10 Chapter 2 Components

Keyboard area (select products only)

Connecting the keyboard

▲ To connect the keyboard, lower the computer onto the keyboard until the connectors click into place.

Removing the keyboard

▲ To remove the computer from the keyboard, pull the computer away from the back of the keyboard.

Keyboard area (select products only) 11

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

12 Chapter 2 Components

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Fn lock light On: The fn key is locked.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

(7) Sharing or presenting light On: Sharing is on.

(8) Call answer light On: Call answer is on.

(9) Call end light On: Call end is on.

Keyboard area (select products only) 13

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

the fn key.

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 15.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

(6) num lk key Turns the embedded numeric keypad on and o.

14 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.

▲ To use an action key, press and hold the key.

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen (select products only).

NOTE: To quickly turn on the highest privacy setting, press fn+p.

– or –

If the keyboard (select products only) is not attached, press both volume buttons to turn on the SureView
application.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Mutes or restores speaker sound.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.

Provides quick access to your Skype for Business calendar.

NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce

365® servers.

Keyboard area (select products only) 15

Icon Description

Turns the screen sharing function on or o.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

● Answers a call.

● Starts a call during a 1-on-1 chat.

● Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

● Ends a call.

● Declines incoming calls.

● Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365

servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

16 Chapter 2 Components

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Component

(1) HP product name

(2) Serial number

(3) Product ID

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 17

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Collaboration Travel Keyboard

For a list of keyboard country codes, see Miscellaneous parts on page 22.

(2) Display panel

WUXGA+, privacy (includes privacy panel, touch board, IR bezel, LCD cable, and touch

control cable)

3k2k, models without an IR camera (includes panel, touch board, bezel, LCD cable, and

touch control cable)

3k2k, models with an IR camera (includes panel, touch board, IR bezel, LCD cable, and

touch control cable)

(3) WWAN and WLAN antennas and cables (see Antennas on page 55) L31347-001

(4) Speaker Kit L31353-001

(5) Heat sink L31354-001

(6) USB bracket (includes AL foil) L31356-001

(7) Front-facing HD camera L31348-001

(8) Rear-facing camera L31349-001

(9) IR camera L31350-001

(10) IR LED module L31350-001

(11) Microphone board (includes ambient light sensor) L31344-001

L29965-001

L31364-001

L31365-001

L31886-001

(12) System board (includes integrated processor) (see System board on page 51)

Intel Core i7-8650U processor and 16 GB of system memory L31341-601

Intel Core i7-8650U processor and 8 GB of system memory L31978-601

Intel Core i7-8550U processor and 16 GB of system memory L33481-601

Intel Core i7-8550U processor and 8 GB of system memory L31977-601

Intel Core i5-8350U processor and 16 GB of system memory L31339-601

Intel Core i5-8350U processor and 8 GB of system memory L31337-601

Intel Core i5-8250U processor and 16 GB of system memory L31335-601

Intel Core i5-8250U processor and 8 GB of system memory L31333-601

Intel Core i3-8130U processor and 8 GB of system memory L31331-601

(13) Volume board L35962-001

(14) Power button board with audio jack cable L35963-001

(15) Fan Kit L31355-001

(16) Fingerprint reader L31352-001

(17) Hall sensor board (includes cable) L31343-001

(18) WWAN module

Huawei ME906S LTE HSPA+ L29293-005

Computer major components 19

Item Component Spare part number

Qualcomm Snapdragon X12 LTE-Advanced L29295-005

(19) Solid-state drive (M.2) (see Solid-state drive on page 38)

1 TB, PCIe, TLC L31368-001

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31366-001

512 GB, PCIe, TLC L31372-001

256 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31369-001

256 GB, PCIe, TLC L31370-001

256 GB, PCIe L31371-001

128 GB, SATA-3, TLC L31367-001

(20) Battery, 4 cell, 50 Wh 937434-855

(21) POGO connector and cable L31359-001

(22) Back cover

For use in models without WWAN L31357-001

For use in models with WWAN L31358-001

(23) Kickstand hinges (included with back cover) L31376-001

(24) Kickstand L31377-001

20 Chapter 3 Illustrated parts catalog

Plastics Kit

Item Component Spare part number

Plastics Kit L31374-001

(1) Antenna holder insert

(2) Fingerprint reader insert

(3) SIM tray

(4) SIM insert

(5) SIM tray insert

(6) IR camera bezel

(7) HD camera bezel

WWAN gasket, IR LED tape, USB bracket foil, speaker gasket, thermal long/short gasket, power button, volume button (not

illustrated)

Plastics Kit 21

Miscellaneous parts

Component Spare part number

AC adapter

120 W, PFC, 7.4 mm 932446-850

90 W, PFC, S-3P, 4.5 mm 710413-001

65 W, nPFC, USB-C, slim, straight, 1.8 m L04650-850

65 W, nPFC, RC, USB-C, 3 pin 860209-850

Docks

HP Thunderbolt Dock 120W (with cable) L15809-001

HP Thunderbolt Dock 230W (with cable) L24855-001

HP Thunderbolt 3 Dock 849784-001

HP USB-C Universal Dock 935326-001

HP USB-C Dock G4 L16133-001

HP USB-C Mini Dock 935327-001

HP Active Pen with App Launch L16131-001

SIM cable L31345-001

Adapters

HP USB-C to USB 3.0 Adapter 814618-001

HP USB-C to VGA Adapter 831751-001

HP USB-C to DisplayPort Adapter 831753-001

HP USB-C to RJ-45 Adapter 918779-001

HP USB-C to HDMI 2.0 Adapter 935325-001

HP USB-C Travel Hub 919418-001

HP Nano Lock 918431-001

HP Wacom Tweezer L04642-001

Rubber Kit 928645-001

Screw Kit L31362-001

Collaboration Travel Keyboard

For use in Belgium L29965-A41

For use in Brazil L29965-201

For use in Bulgaria L29965-261

For use in Canada L29965-DB1

For use in the Czech Republic and Slovakia L29965-FL1

For use in Denmark L29965-081

For use in France L29965-051

22 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Germany L29965-041

For use in Greece L29965-151

For use in Hungary L29965-211

For use in Iceland L29965-DD1

For use in India L29965-D61

For use internationally L29965-B31

For use in Israel L29965-BB1

For use in Italy L29965-061

For use in Japan L29965-291

For use in Latin America L29965-161

For use in The Netherlands L29965-DH1

For use in Northwest Africa L29965-FP1

For use in Norway L29965-091

For use in Portugal L29965-131

For use in Romania L29965-271

For use in Russia L29965-251

For use in Saudi Arabia L29965-171

For use in Slovenia L29965-BA1

For use in South Korea L29965-AD1

For use in Spain L29965-071

For use in Sweden and Finland L29965-B71

For use in Switzerland L29965-BG1

For use in Taiwan L29965-AB1

For use in Thailand L29965-281

For use in Turkey L29965-141

For use in the United Kingdom and Singapore L29965-031

For use in the United States L29965-001

Power cord (C5, 1.0 m)

For use in Argentina L19339-001

For use in Australia L19340-001

For use in Brazil L19341-001

For use in Denmark L19342-001

For use in Europe L19343-001

For use in India L19345-001

Miscellaneous parts 23

Component Spare part number

For use in Israel L19344-001

For use in Italy L19346-001

For use in North America L19348-001

For use in the People’s Republic of China L19349-001

For use in South Africa L19350-001

For use in Taiwan L19353-001

For use in Switzerland L19351-001

For use in Thailand L19352-001

For use in the United Kingdom and Singapore L19354-001

Duck head power cord for use in the United States L27467-001

Duck head power cord for use in Europe and South Korea L31375-001

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Magnetic screwdriver

● Phillips PH Type #0 and #1 screwdrivers

● Torx T5 screwdriver

● Non-marking, non-magnetic pry tool

● Suction cup tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

Tools required 25

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or oor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

Workstation guidelines 27

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag on the bottom of your computer. See Labels on page 17 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Kickstand

Description

Kickstand L31377-001

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the kickstand, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the kickstand:

1. Lift the kickstand (1).

2. Remove two Torx T5 1.6×2.5 screws from each side of the kickstand (2).

computer on, and then shut it down through the operating system.

Component replacement procedures 29

3. Pull the sides of the kickstand away from the computer (3), and then remove the kickstand (4).

Reverse this procedure to replace the kickstand.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 31

Nano SIM card

CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card.

CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or

sanding the card.

NOTE: SIM blank does not have hole and should be removed when the system board is removed.

1. Position the computer display-side up on a at surface.

2. Insert the removal tool or a small straightened paper clip into the card tray access hole until the card

tray is ejected

3. Remove the tray (2) from the computer and remove the card (3).

4. Replace the tray in the computer, and then press in gently on the tray (4) until it is rmly seated.

(1).

To install a SIM card, reverse the steps.

32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display panel

Display panel Spare part number

Back cover for use in models without WWAN L31357-001

Back cover for use in models with WWAN L31358-001

Display panel, WUXGA+, privacy (includes privacy panel, touch board, IR bezel, LCD cable, and touch
control cable)

Display panel, 3k2k, models without an IR camera (includes panel, touch board, bezel, LCD cable,
and touch control cable)

Display panel, 3k2k, models with an IR camera (includes panel, touch board, IR bezel, LCD cable,
and touch control cable)

L31364-001

L31365-001

L31886-001

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the display panel, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the display panel:

1. Lift the kickstand (1), and then remove the four Torx T5 1.6×2.5 screws (2) securing the back cover.

Component replacement procedures 33

2. Position a suction tool at the top corner of the display panel (1), and then rotate the locking lever down

to lock the cup (2).

3. Pull the suction tool handle to disengage the panel from the computer.

34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Lift the panel (1), and then disconnect the battery cable (2), display cable (3), and touch cable (4) from

the system board.

IMPORTANT: Be careful when opening to avoid tearing cables. Be sure to open from the top.

Reverse this procedure to replace the display panel.

Component replacement procedures 35

Battery

Description Spare part number

Battery (4 cell, 50 Wh) 937434-855

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

▲ Display panel (see Display panel on page 33)

Remove the battery:

WARNING! To avoid personal injury and damage to the product, use extreme care not to puncture, twist, or

crack the battery. A puncture or rupture of the battery internally can cause a short with the battery bursting
into ames.

1. Remove the six Phillips M1.6×3.0 screws (1).

NOTE: The hall sensor board cable (2) is adhered to the battery. Remove the cable from the battery

before removing the battery. You do not have to disconnect the cable.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Carefully rotate the top of the battery up (1), and the lift the battery out of the computer (2).

Reverse this procedure to replace the battery.

Component replacement procedures 37

Solid-state drive

Description Spare part number

1 TB, PCIe, TLC L31368-001

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31366-001

512 GB, PCIe, TLC L31372-001

256 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L31369-001

256 GB, PCIe, TLC L31370-001

256 GB, PCIe L31371-001

128 GB, SATA-3, TLC L31367-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

Remove the solid-state drive:

▲ Using a PH Type #0 Phillips screwdriver, remove the Phillips M1.6x1.6 screw (1), and then remove the

solid-state drive (2).

IMPORTANT: Be sure to use the correct size screwdriver to avoid stripping the screw.

Reverse this procedure to replace the solid-state drive.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Hall sensor board

Description Spare part number

Hall sensor board (includes cable) L31343-001

Before removing the hall eects sensor board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

Remove the hall sensor board:

1. Disconnect the cable from the ZIF connector on the system board (1).

2. Remove the Phillips M1.6×3.0 screw (2) securing the board.

3. Remove the board from the computer (3).

Reverse this procedure to replace the hall sensor board.

Component replacement procedures 39

Kickstand hinges

Description

Kickstand hinges L31376-001

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the kickstand hinges, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Kickstand (see Kickstand on page 29)

b. Display panel (see Display panel on page 33)

Remove the kickstand hinges:

1. From the bottom, rotate the hinges up (1).

2. Remove the two Phillips M2.0×3.0 screws from each kickstand hinge (2), and then remove the hinges

(3). Pull the hinges through the holes in the chassis to remove them.

Reverse this procedure to replace the kickstand hinges.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WWAN module (select products only)

Description Spare part number

Huawei ME906S LTE HSPA+ L29293-005

Qualcomm Snapdragon X12 LTE-Advanced L29295-005

Before removing the WWAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery (see Battery on page 36)

Remove the WWAN module:

1. Disconnect the antenna cables (1).

2. Using a PH Type #0 Phillips screwdriver, remove the Phillips M2.0×2.0 screw (2), and then remove the

module (3).

IMPORTANT: Be sure to use the correct size screwdriver to avoid stripping the screw.

Component replacement procedures 41

NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be

installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to replace the WWAN module.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

POGO connector

Description Spare part number

POGO connector and cable L31359-001

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

Remove the POGO connector:

1. Using a PH Type #0 Phillips screwdriver, remove the two Phillips M1.6×1.6 screws (1).

IMPORTANT: Be sure to use the correct size screwdriver to avoid stripping the screw.

2. Disconnect the POGO cable from the ZIF connector on the system board (2).

3. Peel the cable up to disengage the adhesive that secures it to the computer (3), and then remove the

cable/connector from the computer (4).

Reverse this procedure to replace the POGO connector.

Component replacement procedures 43

Camera connector bracket

Before removing the camera connector bracket, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

Remove the camera connector bracket:

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

1. Pull back the silver Mylar to access the bracket (1).

2. Remove the two Phillips 1.6×2.0 screws (2), and then lift the bracket out of the computer (3).

Reverse this procedure to replace the camera connector bracket.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

IR camera

Description Spare part number

IR camera L31350-001

IR camera bezel L31374-001 (Plastics Kit)

Before removing the IR camera, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

Remove the camera:

computer on, and then shut it down through the operating system.

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

c. Remove the camera connector bracket (see Camera connector bracket on page 44)

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

▲ Disconnect the camera cable from the reverse ZIF connector (1), and then use a tool to pry the camera

module up to disengage the adhesive that secures it to the computer (2).

Reverse this procedure to replace the IR camera.

Component replacement procedures 45

Front-facing HD camera

Description Spare part number

Front-facing HD camera L31348-001

Front-facing camera bezel L31374-001 (Plastics Kit)

Before removing the camera, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Camera connector bracket (see Camera connector bracket on page 44)

d. IR camera (see IR camera on page 45)

Remove the front-facing HD camera:

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

▲ Disconnect the camera cable from the reverse ZIF connector (1), and then use a tool to pry the camera

module up to disengage the adhesive that secures it to the computer (2).

Reverse this procedure to replace the front-facing HD camera.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Rear-facing camera

Description Spare part number

Rear-facing camera L31349-001

Before removing the camera, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery (see Battery on page 36)

c. Remove the camera connector bracket (see Camera connector bracket on page 44)

Remove the rear-facing camera:

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

▲ Disconnect the camera cable from the reverse ZIF connector (1) and then use a tool to remove the

camera module from the computer (2).

Reverse this procedure to replace the rear-facing camera.

Component replacement procedures 47

Microphone board

Description Spare part number

Microphone board (includes ambient light sensor) L31344-001

Before removing the microphone board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

c. IR camera (see IR camera on page 45)

d. HD camera (see Front-facing HD camera on page 46)

e. Rear-facing camera (see Rear-facing camera on page 47)

Remove the microphone board:

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

1. Disconnect the microphone cable from the system board (1), and then lift the microphone board to

remove it (2).

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. To remove the plastic bezel, remove speaker cable from the clip on the bezel (1), remove the Phillips

M1.6×1.6 screw (2), and then use a tool to remove the bezel from the computer (3).

Reverse this procedures to replace the microphone board.

Component replacement procedures 49

IR LED module

Description Spare part number

IR LED module L31350-001

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

c. Remove the camera connector bracket (see Camera connector bracket on page 44)

Remove the IR LED module:

CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable.

▲ Disconnect the camera cable from the reverse ZIF connector (1) and then use a tool to pry the camera

module up to disengage the adhesive that secures it to the computer (2).

Reverse this procedure to replace the IR LED module.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

Description Spare part number

System board with integrated Intel Core i7-8650U processor and 16 GB of system memory L31341-601

System board with integrated Intel Core i7-8650U processor and 8 GB of system memory L31978-601

System board with integrated Intel Core i7-8550U processor and 16 GB of system memory L33481-601

System board with integrated Intel Core i7-8550U processor and 8 GB of system memory L31977-601

System board with integrated Intel Core i5-8350U processor and 16 GB of system memory L31339-601

System board with integrated Intel Core i5-8350U processor and 8 GB of system memory L31337-601

System board with integrated Intel Core i5-8250U processor and 16 GB of system memory L31335-601

System board with integrated Intel Core i5-8250U processor and 8 GB of system memory L31333-601

System board with integrated Intel Core i3-8130U processor and 8 GB of system memory L31331-601

USB bracket (includes AL foil) L31356-001

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Fingerprint reader cable

(2) Speaker cable

Component replacement procedures 51

(3) WLAN antenna cables

(4) Fan cables

(5) Hall sensor board cable

(6) POGO cable

2. On models with a SIM card installed, remove the SIM tray (1).

NOTE: If a SIM blank is installed, it must be removed after the system board is removed.

3. Remove the Phillips M1.6×1.6 screw (2) that secures the volume cable, and then disconnect the cable

from the system board ZIF connector (3).

4. Loosen the three Phillips screws in the middle of the heat sink (4).

5. Remove the two Phillips M1.6×2.0 screws (5) from the USB bracket.

6. Remove the four Phillips M1.6×2.0 screws (6) from the top of the system board.

7. Remove the Phillips M1.6×3.0 screw (7) from the right fan.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

8. Using a PH type #0 screwdriver, remove the Phillips M1.6×1.6 screw (8) from the left fan.

9. Lift the heat sink up to a 90 degree angle (1).

10. Lift the left edge of the system board (2), and then pull it away from the connectors to remove it (3).

11. If a SIM blank is installed, remove it from the system board.

Component replacement procedures 53

12. A BIOS board is connected to the system board as shown in the following image. DO NOT remove this

board when removing the system board.

Reverse this procedure to replace the system board.

IMPORTANT: When installing a new system board, the thermal grease and thermal pads must be replaced.

See Heat sink on page 56 for more information.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Antennas

IMPORTANT: Be careful when lifting the antennas to avoid tearing them. When the antennas use a bumper,

pull the cables up evenly.

Before removing the antennas, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

Remove the antennas:

1. Disconnect the WWAN antennas from the WWAN module (1) and the WLAN antennas from the system

Description Spare part number

Antennas, WLAN and WWAN L31347-001

computer on, and then shut it down through the operating system.

a. Display panel (see Display panel on page 33)

b. Disconnect the battery cable (see Battery on page 36)

board (2).

2. Lift the copper tape (3).

3. Remove the antenna cable from the clips on the bottom of the left speaker (4) and the right speaker (5).

4. Use a tool to release the antennas (6), and then remove the antennas from the computer (7).

NOTE: The antennas are adhered to the speaker.

Component replacement procedures 55

Heat sink

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

Remove the heat sink:

1. In the order indicated on the heat sink, remove the ve Phillips M1.6×2.5 screws (1) that secure the heat

2. Loosen the three captive Phillips screws (2) that secure the heat sink to the system board.

3. Use a tool to lever the heat sink from the system board (3).

Description Spare part number

Heat sink L31354-001

computer on, and then shut it down through the operating system.

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

sink to the system board.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

Thermal pads are used on the heat sink (2), (4) and system board (3). Thermal grease is used on the
system board component shown by callout (1) in the following image.

Reverse this procedure to replace the heat sink.

Component replacement procedures 57

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

Description Spare part number

Speakers L31353-001

computer on, and then shut it down through the operating system.

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

k. System board (see System board on page 51)

Remove the speakers:

1. Remove the speaker cable from the routing clips (1).

2. Use a tool to release the left speaker from the adhesive that secures it (2).

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Use a tool to release the right speaker from the adhesive that secures it (3).

Reverse this procedure to replace the speakers.

Component replacement procedures 59

Fans

Description Spare part number

Fan Kit L31355-001

Before removing the fans, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

k. System board (see System board on page 51)

Remove the fans:

1. Remove the Phillips M1.6×3.0 screw from each fan (1).

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the fans from the computer (2).

Reverse this procedure to replace the fans.

Component replacement procedures 61

Power button board with audio jack cable

Description Spare part number

Power button board with audio jack cable L35963-001

Before removing the power button board with audio jack cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

k. System board (see System board on page 51)

l. Left speaker (see Speakers on page 58)

Remove the power button board with audio jack cable:

1. Disconnect the cable from the ZIF connector on the audio jack (1).

2. Remove the Phillips M1.6×3.0 screw from the audio jack (2).

3. Remove the Phillips M1.6×2.0 screw from the power button board bracket (3).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Use a tool to push the power button board up and out of the slot (4).

Reverse this procedure to replace the power button board with audio jack cable.

Component replacement procedures 63

Volume board

Description Spare part number

Volume board L35962-001

Before removing the volume board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

k. System board (see System board on page 51)

l. Left speaker (see Speakers on page 58)

m. Audio jack/power button board (see Power button board with audio jack cable on page 62)

Remove the volume board:

1. Remove the Phillips M1.6×1.6 screw (1) that secures the assembly to the computer.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Peel the board/cable o the computer (2), and then remove the assembly from the computer (3).

Reverse this procedure to replace the volume board.

Component replacement procedures 65

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes bracket and cable) L31352-001

Fingerprint reader insert (for use in models without a ngerprint reader) L31374-001 (Plastics Kit)

IMPORTANT: Make special note of each screw size and location during removal and replacement.

Before removing the ngerprint reader board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the following components:

a. Display panel (see Display panel on page 33)

b. Battery (see Battery on page 36)

c. Solid-state drive (see Solid-state drive on page 38)

d. WWAN module (see WWAN module (select products only) on page 41)

e. Camera connector bracket (see Camera connector bracket on page 44)

f. IR camera (see IR camera on page 45)

g. HD camera (see Front-facing HD camera on page 46)

h. Microphone board (see Microphone board on page 48)

i. Rear-facing camera (see Rear-facing camera on page 47)

j. IR LED module (see IR LED module on page 50)

k. System board (see System board on page 51)

l. Left speaker (see Speakers on page 58)

Remove the ngerprint reader board:

CAUTION: Use care to prevent damaging the ZIF connector and ribbon cable.

1. Remove the Phillips M1.6×1.6 screw that secures the bracket to the computer (1).

2. Lift the bracket o the ngerprint reader (2).

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Use a tool to lift the ngerprint reader board (3) to release it from the adhesive securing it, and then

remove the ngerprint reader board.

Reverse this procedure to replace the ngerprint reader board.

Component replacement procedures 67

Cable routing

Use the following image to determine proper cable routing in the computer.

▲ Antenna cables (1) and speaker cables (2).

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 69).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 69).

● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud

Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 69).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 69).

● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space

(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 73.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

Using Windows tools 69

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 71.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a

safe place.

● HP Recovery Manager examines the computer and determines the required media storage capacity.

● To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

● If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

● If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

● To create a recovery ash drive, use a high-quality blank USB ash drive.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take an hour or more. Do not interrupt this process.

● If necessary, you can exit the program before you have nished creating all of the recovery media. HP

Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 71.

70 Chapter 7 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 69.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

● Resolving problems with preinstalled applications or drivers—To correct a problem with a

preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

● Using System Recovery—To recover the Windows partition to original factory content, select the

System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 71. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 69.

● Using Factory Reset (select products only)—Restores the computer to its original factory state by

deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 69.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 69.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 69.

Restoring and recovery 71

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided

with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP

Recovery Manager. See

● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 69.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 73.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲ Insert the HP Recovery media, and then restart the computer.

72 Chapter 7 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 73.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 69.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 73

8 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears,q press f10 to enter Computer

Setup.

● Computers or tablets without keyboards:

▲ Turn o the computer. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.

1. Enter the Boot Device Options menu.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot

Device Options menu.

● Computers or tablets without keyboards:

▲ Turn o the computer. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then press f9 to enter the Boot Device Options
menu.

2. Clear the check box for FastBoot.

3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

74 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your nger to make selections.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

● To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

● To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 74.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Using Computer Setup 75

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 74.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 76.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

76 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot

Device Options menu.

● Computers or tablets without keyboards:

▲ Turn o the computer. Press the power button in combination with the volume down button

until the Startup menu is displayed, and then press f9 to enter the Boot Device Options
menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 74.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 77

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

78 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 79.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 79

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 81.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

80 Chapter 9 Using HP PC Hardware Diagnostics

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 81.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using HP PC Hardware Diagnostics UEFI 81

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

82 Chapter 9 Using HP PC Hardware Diagnostics

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 83

10 Specications

Computer specications

Tablet Keyboard Tablet and Keyboard

Dimensions

Width 300.0 mm (11.81 in) 300.0 mm (11.81 in) 300.0 mm (11.81 in)

Depth 217.25 mm (8.55 in) 231.5 mm (9.11 in) 231.5 mm (8.65 in)

Height 7.9 mm (0.31 in) 4.9 mm (0.19 in) 13.3 mm (0.52 in)

Weight 820 g (1.81 lb) 353 g (0.78 lb) 1173 g (2.59 lb)

Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V

Temperature

Operating 32° to 95° F (0° to 35° C) (not writing optical)

Nonoperating -4° to 140° F (-20° to 60° C)

dc @ 3.25 A - 65 W USB-C

41° to 95° F (5° to 35° C) (writing optical)

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Shock

Operating 40 G, 2 ms, half-sine

Nonoperating 240 G, 2 ms, half-sine

Random Vibration

Operating 1.043 grms

Nonoperating 3.50 grms

Maximum altitude (unpressurized)

Operating 50 to 10,000 ft (-15.24 to 3,048 m)

Nonoperating -50 to 40,000 ft (-15.24 to 12,192 m)

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

84 Chapter 10 Specications

Display specications

Item Value

Active diagonal size 13.0" (33.02 cm)

Brightness 72% CG; 450 nits

Pixel resolution 3000 × 2000 (3k×2k+)

Surface treatment 3k×2k+: BrightView

Interface eDP 1.4+PSR

Backlight WLED

Viewing angle UWVA 85/85/85/85 (Left/Right/Down/Up)

1920 x 1280 (WUXGA+)

WUXGA+: anti glare

Display specications 85

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125

or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

86 Chapter 11 Power cord set requirements

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

Requirements for specic countries and regions 87

Country/region Accredited agency Applicable note number

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

88 Chapter 11 Power cord set requirements

12 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.

HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this

chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.

Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.

conguration.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.

The computer will reboot.

c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select

Yes to restore security level defaults.

The computer will reboot.

e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

89

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities

under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.

h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the

warning message.

The computer will reboot.

i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,

and then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option

steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

90 Chapter 12 Statement of memory volatility

Nonvolatile memory usage

Nonvolatile
Memory Type Amount (Size)

HP Sure Start ash
(select models
only)

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

8 MBytes No Yes Provides

256 Bytes No Yes Stores system

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP

Sure Start
(select models
only)
on page 94.

date and time
and noncritical
data.

How is data input into this
memory?

Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.

How is this memory
write-protected?

This memory is protected
by the HP Sure Start
Embedded Controller.

This memory is not write­protected.

Controller (NIC)
EEPROM

DIMM Serial
Presence Detect
(SPD)
conguration data

System BIOS 9 MBytes Yes Yes Stores system

64 KBytes (not
customer
accessible)

256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)

No Yes Stores NIC

conguration
and NIC

rmware.

No Yes Stores memory

module
information.

BIOS code and
computer
conguration
data.

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

DIMM SPD is programmed by
the memory vendor.

System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.

A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non­functional.

Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.

NOTE: Writing data to

this ROM in an
inappropriate manner can
render the computer non­functional.

A utility is required for
writing data to this
memory and is available
on the HP website; go to

http://www.hp.com/
support. Select Find your

Nonvolatile memory usage 91

Nonvolatile
Memory Type Amount (Size)

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

How is data input into this
memory?

How is this memory
write-protected?

product, and then follow

the on-screen
instructions.

Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to

http://www.hp.com/
support. Select

Find your
product, and then

follow the on­screen
instructions.)

Bluetooth ash
(select products
only)

802.11 WLAN
EEPROM

1.5 MBytes or 7
MBytes

2 Mbit No Yes Stores

4 Kbit to 8 Kbit No Yes Stores

Yes Yes Stores

Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.

Bluetooth
conguration
and rmware.

conguration
and calibration
data.

Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.

Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.

The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.

A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.

A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

Webcam (select
products only)

Fingerprint reader
(select products
only)

64 Kbit No Yes Stores webcam

512 KByte ash Yes Yes Stores

92 Chapter 12 Statement of memory volatility

conguration
and rmware.

ngerprint
templates.

Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.

Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.

A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

Only a digitally signed
application can make the
call to write to the ash.