HP 0G02221 User Manual
Service Reference Guide
HP Compaq dc7800 Business PC
© Copyright 2007 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
First Edition (September 2007)
Document Part Number: 459784-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Installing and Customizing the Software
Installing the Operating System ........................................................................................................... 1
Installing or Upgrading Device Drivers ................................................................................................. 1
HP Backup and Recovery Manager ..................................................................................................... 2
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities ............................................................................................................. 3
Using Computer Setup (F10) Utilities .................................................................................. 4
Computer Setup—File ......................................................................................................... 5
Computer Setup—Storage .................................................................................................. 6
Computer Setup—Security .................................................................................................. 8
Computer Setup—Power ................................................................................................... 11
Computer Setup—Advanced ............................................................................................. 12
Recovering the Configuration Settings ............................................................................................... 14
3 Computer Diagnostic Features
HP Insight Diagnostics ....................................................................................................................... 15
Accessing HP Insight Diagnostics ..................................................................................... 15
Survey Tab ........................................................................................................................ 16
Test Tab ............................................................................................................................. 17
Status Tab ......................................................................................................................... 17
Log Tab .............................................................................................................................. 18
Help Tab ............................................................................................................................ 18
Saving and Printing Information in HP Insight Diagnostics ................................................ 19
Downloading the Latest Version of HP Insight Diagnostics ............................................... 19
Protecting the Software ...................................................................................................................... 19
HP Backup and Recovery Manager ................................................................................................... 20
4 Desktop Management
Initial Configuration and Deployment ................................................................................................. 21
HP OpenView Agent .......................................................................................................... 22
Altiris Deployment Solution Agent ..................................................................................... 22
Verdiem Surveyor Client Side Installation ......................................................................... 23
Remote System Installation ................................................................................................................ 23
Software Updating and Management ................................................................................................. 24
HP Client Management Interface ....................................................................................... 24
HP System Software Manager .......................................................................................... 25
HP Client Manager ............................................................................................................ 25
v
HP ProtectTools Security Manager ................................................................................... 26
HP Client Premium Suite ................................................................................................... 27
HP Client Foundation Suite ............................................................................................... 27
HP OpenView Client Configuration Manager .................................................................... 27
HP OpenView PC Configuration Management Solution .................................................... 28
HP Client Catalog for SMS ................................................................................................ 28
HP Backup and Recovery Manager .................................................................................. 28
Intel vPro-branded PCs with Active Management Technology .......................................... 29
HP Proactive Change Notification ..................................................................................... 31
Subscriber’s Choice ........................................................................................................... 31
Retired Solutions ............................................................................................................... 31
ROM Flash ......................................................................................................................................... 31
Remote ROM Flash ........................................................................................................... 32
HPQFlash .......................................................................................................................... 32
Boot Block Emergency Recovery Mode ............................................................................................. 32
Replicating the Setup ......................................................................................................................... 33
Copying to Single Computer .............................................................................................. 33
Copying to Multiple Computers .......................................................................................... 34
Creating a Bootable Device ............................................................................................... 35
Supported USB Flash Media Device ................................................................. 35
Unsupported USB Flash Media Device ............................................................. 36
Dual-State Power Button .................................................................................................................... 37
HP Web Site Support ......................................................................................................................... 38
Industry Standards ............................................................................................................................. 38
Asset Tracking and Security ............................................................................................................... 38
Password Security ............................................................................................................. 41
Establishing a Setup Password Using Computer Setup ................................... 41
Establishing a Power-On Password Using Computer Setup ............................ 41
Entering a Power-On Password ........................................................................ 41
Entering a Setup Password ............................................................................... 42
Changing a Power-On or Setup Password ....................................................... 42
Deleting a Power-On or Setup Password ......................................................... 43
National Keyboard Delimiter Characters ........................................................... 43
Clearing Passwords .......................................................................................... 43
DriveLock ........................................................................................................................... 44
Using DriveLock ................................................................................................ 44
DriveLock Applications ...................................................................................... 44
Smart Cover Sensor .......................................................................................................... 45
Setting the Smart Cover Sensor Protection Level ............................................. 45
Smart Cover Lock .............................................................................................................. 45
Locking the Smart Cover Lock .......................................................................... 46
Unlocking the Smart Cover Lock ....................................................................... 46
Using the Smart Cover FailSafe Key ................................................................ 46
Cable Lock Provision ......................................................................................................... 47
Fingerprint Identification Technology ................................................................................. 47
Fault Notification and Recovery ......................................................................................... 47
Drive Protection System .................................................................................................... 47
Surge-Tolerant Power Supply ............................................................................................ 47
Thermal Sensor ................................................................................................................. 47
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5 Serial and Parallel ATA Drive Guidelines and Features
SATA Hard Drives .............................................................................................................................. 48
SATA Hard Drive Cables .................................................................................................................... 49
SATA Data Cable .............................................................................................................. 49
SATA Power Cable ............................................................................................................ 49
PATA Device Information ................................................................................................................... 50
ATA SMART Drives ............................................................................................................................ 50
Hard Drive Capacities ........................................................................................................................ 50
6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Chassis Designations ......................................................................................................................... 51
Convertible Minitower (CMT) ............................................................................................. 51
Small Form Factor (SFF) ................................................................................................... 52
Ultra-Slim Desktop (USDT) ................................................................................................ 52
Electrostatic Discharge Information .................................................................................................... 53
Generating Static ............................................................................................................... 53
Preventing Electrostatic Damage to Equipment ................................................................ 53
Personal Grounding Methods and Equipment ................................................................... 54
Grounding the Work Area .................................................................................................. 54
Recommended Materials and Equipment .......................................................................... 54
Operating Guidelines .......................................................................................................................... 55
Routine Care ...................................................................................................................................... 56
General Cleaning Safety Precautions ................................................................................ 56
Cleaning the Computer Case ............................................................................................ 56
Cleaning the Keyboard ...................................................................................................... 56
Cleaning the Monitor .......................................................................................................... 57
Cleaning the Mouse ........................................................................................................... 57
Service Considerations ...................................................................................................................... 57
Power Supply Fan ............................................................................................................. 57
Tools and Software Requirements .................................................................................... 57
Screws ............................................................................................................................... 58
Cables and Connectors ..................................................................................................... 58
Hard Drives ........................................................................................................................ 58
Lithium Coin Cell Battery ................................................................................................... 59
7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Preparation for Disassembly .............................................................................................................. 60
Unlocking the Smart Cover Lock ........................................................................................................ 61
External Security Devices .................................................................................................................. 62
Installing a Cable Lock ....................................................................................................... 62
Installing a Padlock ............................................................................................................ 62
Hood Sensor ...................................................................................................................................... 63
Computer Access Panel ..................................................................................................................... 64
Front Bezel ......................................................................................................................................... 65
Bezel Blanks ....................................................................................................................................... 66
Cable Management ............................................................................................................................ 67
Cable Connections ............................................................................................................ 68
Memory .............................................................................................................................................. 69
Expansion Cards ................................................................................................................................ 72
Drives ................................................................................................................................................. 76
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System Board Drive Connections ...................................................................................... 78
Drive Positions ................................................................................................................... 79
Installing a 3.5-inch Hard Drive into an Internal Drive Bay ................................................ 80
Removing and Replacing a Removable 3.5-inch SATA Hard Drive .................................. 82
Installing a 5.25-inch or 3.5-inch Drive into an External Drive Bay .................................... 87
ReadyBoost Card ............................................................................................................................... 89
Front I/O Device and Power Switch ................................................................................................... 90
Fan Shroud ......................................................................................................................................... 91
Heatsink ............................................................................................................................................. 92
Processor ........................................................................................................................................... 93
Speaker .............................................................................................................................................. 94
Rear Chassis Fan ............................................................................................................................... 95
Inner Chassis Fan .............................................................................................................................. 96
Serial Port ........................................................................................................................................... 97
Power Supply ..................................................................................................................................... 98
System Board ..................................................................................................................................... 99
Battery .............................................................................................................................................. 100
Type 1 Battery Holder ...................................................................................................... 101
Type 2 Battery Holder ...................................................................................................... 101
Type 3 Battery Holder ...................................................................................................... 102
Changing from a Desktop to a Minitower Configuration ................................................................... 103
Changing from a Minitower to a Desktop Configuration ................................................................... 105
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Preparation for Disassembly ............................................................................................................ 107
Unlocking the Smart Cover Lock ...................................................................................................... 108
Smart Cover FailSafe Key ............................................................................................... 108
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................... 109
External Security Devices ................................................................................................................ 110
Installing a Security Lock ................................................................................................. 110
Cable Lock ...................................................................................................... 110
Padlock ........................................................................................................... 110
HP Business PC Security Lock ....................................................................... 111
Computer Access Panel ................................................................................................................... 113
Front Bezel ....................................................................................................................................... 114
Bezel Blanks ..................................................................................................................................... 115
Installing Additional Memory ............................................................................................................ 116
DIMMs ............................................................................................................................. 116
DDR2-SDRAM DIMMs .................................................................................................... 116
Populating DIMM Sockets ............................................................................................... 117
Installing DIMMs .............................................................................................................. 118
Expansion Cards .............................................................................................................................. 120
Cable Management .......................................................................................................................... 124
Cable Connections ........................................................................................................................... 125
Drives ............................................................................................................................................... 126
Drive Positions ................................................................................................................. 126
Installing and Removing Drives ....................................................................................... 127
System Board Drive Connections ................................................................... 129
Removing an Optical Drive ............................................................................. 130
Installing an Optical Drive into the 5.25-inch Drive Bay .................................. 131
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Removing an External 3.5-inch Drive .............................................................. 134
Installing a Drive into the 3.5-inch External Drive Bay .................................... 136
Primary 3.5-inch Internal SATA Hard Drive .................................................... 138
Removable 3.5-inch SATA Hard Drive ............................................................ 140
ReadyBoost Card ............................................................................................................................. 144
Fan Shroud ....................................................................................................................................... 145
Chassis Fan ..................................................................................................................................... 146
Power Switch Assembly ................................................................................................................... 147
Front I/O Device ............................................................................................................................... 148
Heatsink ........................................................................................................................................... 149
Processor ......................................................................................................................................... 150
Speaker ............................................................................................................................................ 151
Power Supply ................................................................................................................................... 152
System Board ................................................................................................................................... 153
Backwall ........................................................................................................................................... 155
Battery .............................................................................................................................................. 156
Type 1 Battery Holder ...................................................................................................... 157
Type 2 Battery Holder ...................................................................................................... 157
Type 3 Battery Holder ...................................................................................................... 158
9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis
Preparation for Disassembly ............................................................................................................ 159
External Security Devices ................................................................................................................ 160
Cable Lock ....................................................................................................................... 160
HP Business PC Security Lock ........................................................................................ 161
Computer Access Panel ................................................................................................................... 163
Front Bezel ....................................................................................................................................... 164
Bezel Blanks ..................................................................................................................................... 165
Memory ............................................................................................................................................ 166
SODIMMs ........................................................................................................................ 166
DDR2-SDRAM SODIMMs ............................................................................................... 166
Populating SODIMM Sockets .......................................................................................... 167
Installing SODIMMs ......................................................................................................... 167
Cable Management .......................................................................................................................... 169
Cable Connections ........................................................................................................................... 170
Optical Drive ..................................................................................................................................... 170
Removing the Optical Drive ............................................................................................. 170
Preparing a New Optical Drive ........................................................................................ 171
Installing a New Optical Drive .......................................................................................... 172
Optical Drive Connector ................................................................................................................... 173
Hard Drive ........................................................................................................................................ 174
Hard Drive Cage ............................................................................................................................... 178
Port Cover ........................................................................................................................................ 179
ReadyBoost Card ............................................................................................................................. 180
Fan ................................................................................................................................................... 181
Speaker ............................................................................................................................................ 182
I/O Panel .......................................................................................................................................... 183
Heatsink ........................................................................................................................................... 184
Processor ......................................................................................................................................... 186
System Board ................................................................................................................................... 187
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Rear Chassis Fan ............................................................................................................................. 188
Battery .............................................................................................................................................. 189
Appendix A Connector Pin Assignments
Keyboard .......................................................................................................................................... 191
Mouse ............................................................................................................................................... 191
Ethernet BNC ................................................................................................................................... 191
Ethernet RJ-45 ................................................................................................................................. 192
Ethernet AUI ..................................................................................................................................... 192
Parallel Interface .............................................................................................................................. 193
Serial Interface, Powered and Non-Powered ................................................................................... 193
USB .................................................................................................................................................. 194
Microphone ....................................................................................................................................... 194
Headphone ....................................................................................................................................... 194
Line-in Audio .................................................................................................................................... 194
Line-out Audio .................................................................................................................................. 194
External Infrared Transceiver ........................................................................................................... 195
Monitor ............................................................................................................................................. 195
ATA/ATAPI (IDE) Standard Drive Cable .......................................................................................... 196
CD-ROM 50-Pin Connector .............................................................................................................. 197
24-Pin Power .................................................................................................................................... 197
24-Pin MicroFit Power (CMT, SFF) .................................................................................................. 198
4-Pin Power (for CPU) ...................................................................................................................... 198
6-Pin Power (for CPU) (CMT, SFF) .................................................................................................. 198
SATA Data and Power ..................................................................................................................... 199
PCI Express .................................................................................................................................... 199
PCI Express ..................................................................................................................................... 200
PCI Express Mini Card ..................................................................................................................... 201
DVI Connector .................................................................................................................................. 202
Appendix B Power Cord Set Requirements
General Requirements ..................................................................................................................... 203
Japanese Power Cord Requirements .............................................................................................. 203
Country-Specific Requirements ........................................................................................................ 204
Appendix C POST Error Messages
POST Numeric Codes and Text Messages ..................................................................................... 206
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 212
Appendix D Troubleshooting Without Diagnostics
Safety and Comfort .......................................................................................................................... 216
Before You Call for Technical Support ............................................................................................. 216
Helpful Hints ..................................................................................................................................... 217
Solving General Problems ................................................................................................................ 219
Solving Power Problems .................................................................................................................. 222
Solving Diskette Problems ............................................................................................................... 223
Solving Hard Drive Problems ........................................................................................................... 226
Solving Media Card Reader Problems ............................................................................................. 228
Solving Display Problems ................................................................................................................. 230
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Solving Audio Problems ................................................................................................................... 233
Solving Printer Problems .................................................................................................................. 235
Solving Keyboard and Mouse Problems .......................................................................................... 236
Solving Hardware Installation Problems ........................................................................................... 237
Solving Network Problems ............................................................................................................... 239
Solving Memory Problems ............................................................................................................... 242
Solving Processor Problems ............................................................................................................ 244
Solving CD-ROM and DVD Problems .............................................................................................. 244
Solving Drive Key Problems ............................................................................................................. 247
Solving Front Panel Component Problems ...................................................................................... 247
Solving Internet Access Problems .................................................................................................... 248
Solving Software Problems .............................................................................................................. 250
Contacting Customer Support .......................................................................................................... 251
Appendix E System Board and Riser Board Reference Designators
.......................................................................................................................................................... 252
Index ................................................................................................................................................................. 258
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xii
1 Installing and Customizing the Software
NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie followed
by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. Additional information is available in online help after you install the operating system.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button
in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software , including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software, enter the model number of the computer, and press Enter.
Installing the Operating System 1
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you
to:
create Recovery Points to back up the entire system incrementally
●
back up the entire system in a single archive
●
back up individual files and folders
●
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of
files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when
you see the message “Press F11 for Emergency Recovery.”
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
2 Chapter 1 Installing and Customizing the Software
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
●
USB flash media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
●
during a Full Boot. You can set the system to:
always Quick Boot (default);
periodically Full Boot (from every 1 to 30 days); or
always Full Boot.
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
●
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during
POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
●
power-on.
Establish a setup password that controls access to Computer Setup (F10) Utility and the settings
●
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
●
NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
●
Enable or disable legacy diskette write ability (when supported by hardware).
●
Computer Setup (F10) Utilities 3
Solve system configuration errors detected but not automatically fixed during the Power-On Self-
●
Test (POST).
Replicate the system setup by saving system configuration information on diskette and restoring
●
it on one or more computers.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select your language from the list and press Enter.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities
menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select Apply
●
Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting
the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
Heading Table
File Table 2-2 Computer Setup—File on page 5
Storage Table 2-3 Computer Setup—Storage on page 6
Security Table 2-4 Computer Setup—Security on page 8
Power Table 2-5 Computer Setup—Power on page 11
Advanced Table 2-6 Computer Setup—Advanced (for advanced users) on page 12
4 Chapter 2 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—File
Option Description
System Information Lists:
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2) (dual core processors have this listed twice)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tracking number
●
ME firmware version
●
ME management mode
●
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device
Replicated Setup Save to Removable Media
Default Setup Save Current Settings as Default
Apply Defaults and
Exit
Ignore Changes
and Exit
or CD-ROM.
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities 5
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented.
Diskette Type (Legacy Diskettes only)
Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB
and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive
can be made bootable by selecting diskette emulation.)
Emulation Type
ATAPI Zip drive:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Legacy Diskette: No emulation options available.
CD-ROM: No emulation options available.
ATAPI LS-120:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Hard Disk
None (prevents BIOS data accesses and disables it as a boot device).
●
Hard Disk (treated as hard disk).
●
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to
device capabilities) are Disabled, 8, and 16.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older versions
of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and
None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was active
when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation Parameters (ATA disks only)
NOTE: This feature appears only when User translation mode is selected.
6 Chapter 2 Computer Setup (F10) Utility
Table 2-3 Computer Setup—Storage (continued)
Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the
BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard
drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed
256. The number of sectors per track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
SATA Default Values
Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation
Mode for ATA devices.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
NOTE: After saving changes to Removable Media Write, the computer will restart. Turn the
computer off, then on, manually.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system.
There are two supported options: IDE and RAID.
IDE is the default option. Use this option for "normal" (non-RAID) configurations.
Select the RAID option to enable DOS and boot accesses to RAID volumes. Use this option for RAID
configurations under Windows 2000, XP, or Vista with the appropriate RAID device driver.
NOTE: The RAID device driver must be installed prior to attempting to boot from a RAID volume.
If you attempt to boot from a RAID volume without the required device driver installed, the system
will crash (blue screen). Also, do not select the RAID option while the DriveLock feature is enabled
on any attached hard drives. Doing so will cause the DriveLocked drives to remain locked and
inaccessible during subsequent reboots until another SATA Emulation mode is selected.
NOTE: SATA Emulation is not available on USDT systems.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-
tests is attached to the system.
Boot Order Allows you to:
Specify the order in which attached devices (such as a USB flash media device, diskette drive,
●
hard drive, optical drive, or network interface card) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for consideration
as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
●
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities 7
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Troubleshooting Guide for more information.
Power-On Password Allows you to set and enable power-on password. The power-on password prompt appears after a
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Smart Cover (some
models)
power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart from
Windows, unless enabled in Password Options, below.
See the Troubleshooting Guide for more information.
Allows you to:
Lock legacy resources (appears if a setup password is set)
●
Enable/disable network server mode (appears if a power-on password is set)
●
Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a power-
●
on password is set)
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
●
not changing, the F10 Setup Options without entering setup password)
See the Desktop Management Guide for more information.
Allows you to:
Lock/unlock the Cover Lock.
●
Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
●
NOTE: Notify User alerts the user that the sensor has detected that the cover has been
removed. Setup Password requires that the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on some models only. See the Desktop Management Guide for more
information.
Device Security Allows you to set Device Available/Device Hidden for
Serial ports
●
Parallel port
●
All USB ports
●
Front USB ports
●
System audio
●
Network controllers (some models)
●
Legacy diskette
●
8 Chapter 2 Computer Setup (F10) Utility
Table 2-4 Computer Setup—Security (continued)
Embedded security device (some models)
●
SATA0
●
SATA1 (some models)
●
SATA4 (some models)
●
SATA5 (some models)
●
Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI expansion
card or embedded on the system board.)
System IDs Allows you to set:
Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST).
●
See the Desktop Management Guide for more information.
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
●
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
●
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
System Security (some
models: these options
are hardware
dependent)
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
See the Desktop Management Guide for more information.
Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security
breaches.
Virtualization Technology (some models) (enable/disable) Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on.
Virtualization Technology Directed I/O (some models) (enable/disable) Controls virtualization DMA
remapping features of the chipset. Changing this setting requires turning the computer off and then
back on.
Trusted Execution Technology (some models) (enable/disable) Controls the underlying processor
and chipset features needed to support a virtual appliance. Changing this setting requires turning
the computer off and then back on. To enable this feature you must enable the following features:
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
●
Embedded Security Device Support (some models) (enable/disable) Permits activation and
deactivation of the Embedded Security Device. Changing this setting requires turning the computer
off and then back on.
Computer Setup (F10) Utilities 9
Table 2-4 Computer Setup—Security (continued)
NOTE: To configure the Embedded Security Device, a Setup password must be set.
Reset to Factory Settings (some models) (Do not reset/Reset) Resetting to factory defaults will
●
erase all security keys. Changing this setting requires turning the computer off and then back
on.
CAUTION: The embedded security device is a critical component of many security schemes.
Erasing the security keys will prevent access to data protected by the Embedded Security
Device. Choosing Reset to Factory Settings may result in significant data loss.
Power-on authentication support (some models) (enable/disable) Controls the power-on
●
password authentication scheme that utilizes the Embedded Security Device. Changing this
setting requires turning the computer off and then back on.
Reset authentication credentials (some models) (Do not reset/Reset) Selecting Reset disables
●
the power-on authentication support and clears the authentication information from the
Embedded Security Device. Changing this setting requires turning the computer off and then
back on
OS management of Embedded Security Device (some models) (enable/disable) This option allows
the user to limit operating system control of the Embedded Security Device. Changing this setting
requires turning the computer off and then back on. This option allows the user to limit OS control
of the Embedded Security Device.
Reset of Embedded Security Device through OS (some models) (enable/disable) This option
●
allows the user to limit the operating system ability to request a Reset to Factory Settings of
the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To enable this option, a Setup password must be set.
Virtual Appliance (enable/disable) Controls Verified Launch of a hypervisor.
NOTE: Virtual Appliance options are only available when Trusted Execution Technology is enabled
and VA 3.0 is installed.
NOTE: Computer Setup's "Apply Defaults and Exit" option is prohibited while a virtual appliance
is installed.
Virtual Appliance Configuration Interface (unlock/lock) Controls software access to the VA 3.0
●
configuration interfaces.
Smart Card BIOS Password Support (some models) (enable/disable) Allows the user to enable/
disable the Smart Card to be used in place of the Setup and Power-On Passwords. This setting
requires additional initialization within HP ProtectTools® before this option will take effect.
Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without
having to know the Setup Password.
This feature allows the administrator the flexibility to protect changes to essential setup options,
while allowing the user to view system settings and configure nonessential options. The administrator
specifies access rights to individual setup options on a case-by-case basis via the Setup Security
Level menu. By default, all setup options are assigned Setup Password, indicating the user must
enter the correct Setup Password during POST to make changes to any of the options. The
administrator may set individual items to None, indicating the user can make changes to the specified
options when setup has been accessed with invalid passwords. The choice, None, is replaced by
Power-On Password if a Power-On Password is enabled.
NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without
knowing the setup password.
10 Chapter 2 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
Option Description
OS Power
Management
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
●
processor voltage and frequency when the current software load does not require the full
capabilities of the processor.
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
●
processors power consumption when the processor is idle.
ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to
●
accept commands after resuming from S3 before returning control to the operating system.
ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.
●
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB
●
device insertion.
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual
●
indication of what sleep state the system is in. Each sleep state has a unique blink pattern.
S0 = Solid green LED.
◦
S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
◦
repeated cycles of 3 blinks and a pause.
S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
◦
repeated cycles of 4 blinks and a pause.
S5 = LED is off.
◦
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported)
and S3 use 1 blink per second.
Hardware Power
Management
Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.
SATA power management enables or disables SATA bus and/or device power management.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
Computer Setup (F10) Utilities 11
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
●
POST messages (enable/disable).
●
MEBx Setup Prompt (hidden/displayed). Enabling this feature displays the text CTRL+P =
●
MEBx during POST. Disabling this feature prevents the text from being displayed. However,
pressing Ctrl+P still accesses the ME BIOS Extension Setup Utility, which is used to configure
manageability settings.
F9 prompt (hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F9 will
still access the Shortcut Boot [Order] Menu screen. See Storage > Boot Order for more
information.
F10 prompt (hidden/displayed). Enabling this feature will display the text F10 = Setup during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F10
will still access the Setup screen.
F11 prompt (hidden/displayed). Setting this feature to displayed will display the text F11 =
●
Recovery during POST. Hiding the feature prevents the text from being displayed. However,
pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory
Recovery Boot Support for more information.
F12 prompt (hidden/displayed). Enabling this feature will display the text F12 = Network during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F12
will still force the system to attempt booting from the network.
Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional
●
prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and
Recovery software installed and configured with a recovery partition on the boot hard drive.
Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and
Recovery. The F11 = Recovery prompt can be hidden with the F11 prompt (hidden/displayed)
option (see above).
Option ROM prompt (enable/disable). Enabling this feature will cause the system to display a
●
message before loading option ROMs. (This feature is supported on some models only.)
WOL After Power Loss (enable/disable). Enabling this option will cause the system to power-
●
up momentarily after a power loss in order to enable the Wake On LAN (WOL) feature.
Remote wakeup boot source (remote server/local hard drive).
●
After Power Loss (off/on/previous state): Setting this option to:
●
Off—causes the computer to remain powered off when power is restored.
◦
On—causes the computer to power on automatically as soon as power is restored.
◦
On—allows you to power on the computer using a rack power strip switch, if the computer
◦
is connected to an electric power strip.
Previous state—causes the computer to power on automatically as soon as power is
◦
restored, if it was on when power was lost.
12 Chapter 2 Computer Setup (F10) Utility
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able
to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
●
delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards
that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished.
The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.
Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the
●
microprocessor. Enable this feature if booting to Windows NT.
Execute Memory Test
(some models)
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port,
PCI Devices
PCI VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which
Bus Options On some models, allows you to enable or disable:
Device Options Allows you to set:
Restarts the computer and executes the POST memory test.
or parallel port).
Lists currently installed PCI devices and their IRQ settings.
●
Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These
●
settings have no effect under an ACPI-based operating system.
VGA controller will be the “boot” or primary VGA controller.
NOTE: In order to see this entry, you must enable Integrated Video (Advanced > Device
Options) and Save Changes and Exit.
PCI SERR# Generation.
●
PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;
●
only needed when more than one graphics controller is installed.
Printer mode (Bi-Directional, EPP + ECP, Output Only).
●
Num Lock state at power-on (off/on).
●
S5 Wake on LAN (enable/disable).
●
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
◦
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during
S5. It does not affect the ability of the computer to Wake on LAN from suspend or
hibernation, but will prevent it from waking from S5 via the network. It does not affect
operation of the network connection while the computer is on.
If a network connection is not required, completely disable the network controller (NIC) by
◦
using the arrow (left and right) keys to select the Security > Device Security menu. Set
the Network Controller option to Device Hidden. This prevents the network controller
from being used by the operating system and reduces the power used by the computer
in S5.
Processor cache (enable/disable).
●
Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution
●
video at the same time (available on some models only).
Computer Setup (F10) Utilities 13
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
NOTE: After Integrated Video is enabled and changes saved, a new menu item appears
under Advanced to allow you to select the primary VGA controller video device.
Inserting a PCI Express video card automatically disables Integrated Video. When PCI Express
video is on, Integrated Video must remain disabled.
Multi-Processor (enable/disable). This option may be used to disable multi-processor support
●
under the OS.
Internal speaker (some models) (enable/disable)
●
Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.
●
NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
●
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC option
ROM thus giving more DCH space for additional PCI cards which may need option ROM space.
The default will be to have the NIC option-ROM-enabled.
AMT Options Allows you to set:
SOL Character Echo (enable/disable). Some remote consoles print remotely-entered
●
characters which can cause the characters to appear twice (once when entered remotely and
once when echoed back from local client video). This option allows the administrator to have
the SOL terminal emulator suppress echoing remotely-entered characters to the local video
display.
SOL Terminal Emulation Mode (enable/disable). Selects between VT100 and ANSI SOL
●
terminal emulation. SOL terminal emulation mode is only activated during remote AMT
redirection operations. The emulation options allow administrators to select which mode works
best with their console.
SOL Local Keyboard (enable/disable). Disable or enable client keyboard during SOL sessions.
●
Some remote remediation may involve having the local client boot a remote image provided by
an administrator. This option determines if the BIOS will keep the local keyboard enabled or
disabled for possible local client interaction. If the local keyboard is disabled, all keyboard input
is only accepted from the remote source.
AMT Force Unprovision (enable/disable). Forces AMT configuration back to factory defaults.
●
This feature allows AMT to be unprovisioned locally without having to enter the MEBx utility or
clear CMOS. Only the AMT configuration options are returned to factory defaults. Any MEBx
changes to the ME configuration or non-AMT options are unchanged.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command with
the Computer Setup (F10) Utility before Restore is needed. (See
on page 5 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a diskette,
a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive)
and save the diskette or device for possible future use.
Save to Removable Media
To restore the configuration, insert the diskette, USB flash media device, or other storage media
emulating a diskette with the saved configuration and perform the Restore from Removable Media
command with the Computer Setup (F10) Utility. (See
Computer Setup—File table.)
14 Chapter 2 Computer Setup (F10) Utility
Restore from Removable Media on page 5 in the
3 Computer Diagnostic Features
HP Insight Diagnostics
NOTE: HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of
the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing
the utility. It can also be downloaded from
HP Insight Diagnostics on page 19 for more information.
NOTE: HP Insight Diagnostics is included as part of the Recovery Disk Set with some computer
models only.
If you have already created a Recovery Disc Set, begin the following procedure at step 4.
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard to create a Recovery Disc Set.
4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags
directory.
http://www.hp.com. See Downloading the Latest Version of
5. While the computer is on, insert the CD into an optical drive on the computer.
HP Insight Diagnostics 15
6. Shut down the operating system and turn off the computer.
7. Turn on the computer. The system will boot to the CD.
8. Select the appropriate language and click Continue.
9. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Survey Tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the
boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide for more
information.
NOTE: It is recommended that you accept the assigned default keyboard for your language
unless you want to test your specific keyboard.
Diagnostics utility launches with the Survey tab displayed.
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed
disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
16 Chapter 3 Computer Diagnostic Features
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
There are three types of tests to choose from:
●
●
●
For each test type, there are two test modes to choose from:
●
●
To begin testing:
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they
are displayed when testing is complete.
1. Select the Test tab.
2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3. Select the Test Mode: Interactive or Unattended.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down
6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel
the test.
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
list. If performing a Custom Test, Click the Expand button and select the devices to be tested or
click the Check All button to select all devices.
tab, which allows you to monitor the progress of the test, is automatically displayed during the
testing process. When the test is complete, the Status tab shows whether the device passed or
failed.
and recommended actions.
HP Insight Diagnostics 17
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having
to re-enter the data in the Test tab.
The Status tab also shows:
●
●
●
●
●
Log Tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number
of times failed, and the time it took to complete each test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
The devices being tested
The test status (running, passed, or failed) of each device being tested
The overall test progress of all devices being tested
The test progress for each device being tested
The elapsed test times for each device being tested
●
●
●
●
●
●
The Clear Error Log button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Device section displays the device tested.
The Test section displays the type of test run.
The Description section describes the error that the diagnostic test found.
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
The Failed Count is the number of times the device has failed a test.
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
The Test Components tab displays low-level information on tests that are run.
18 Chapter 3 Computer Diagnostic Features
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