Service Reference Guide
HP Compaq dc7800 Business PC
© Copyright 2007 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
First Edition (September 2007)
Document Part Number: 459784-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Installing and Customizing the Software
Installing the Operating System ........................................................................................................... 1
Installing or Upgrading Device Drivers ................................................................................................. 1
HP Backup and Recovery Manager ..................................................................................................... 2
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities ............................................................................................................. 3
Using Computer Setup (F10) Utilities .................................................................................. 4
Computer Setup—File ......................................................................................................... 5
Computer Setup—Storage .................................................................................................. 6
Computer Setup—Security .................................................................................................. 8
Computer Setup—Power ................................................................................................... 11
Computer Setup—Advanced ............................................................................................. 12
Recovering the Configuration Settings ............................................................................................... 14
3 Computer Diagnostic Features
HP Insight Diagnostics ....................................................................................................................... 15
Accessing HP Insight Diagnostics ..................................................................................... 15
Survey Tab ........................................................................................................................ 16
Test Tab ............................................................................................................................. 17
Status Tab ......................................................................................................................... 17
Log Tab .............................................................................................................................. 18
Help Tab ............................................................................................................................ 18
Saving and Printing Information in HP Insight Diagnostics ................................................ 19
Downloading the Latest Version of HP Insight Diagnostics ............................................... 19
Protecting the Software ...................................................................................................................... 19
HP Backup and Recovery Manager ................................................................................................... 20
4 Desktop Management
Initial Configuration and Deployment ................................................................................................. 21
HP OpenView Agent .......................................................................................................... 22
Altiris Deployment Solution Agent ..................................................................................... 22
Verdiem Surveyor Client Side Installation ......................................................................... 23
Remote System Installation ................................................................................................................ 23
Software Updating and Management ................................................................................................. 24
HP Client Management Interface ....................................................................................... 24
HP System Software Manager .......................................................................................... 25
HP Client Manager ............................................................................................................ 25
v
HP ProtectTools Security Manager ................................................................................... 26
HP Client Premium Suite ................................................................................................... 27
HP Client Foundation Suite ............................................................................................... 27
HP OpenView Client Configuration Manager .................................................................... 27
HP OpenView PC Configuration Management Solution .................................................... 28
HP Client Catalog for SMS ................................................................................................ 28
HP Backup and Recovery Manager .................................................................................. 28
Intel vPro-branded PCs with Active Management Technology .......................................... 29
HP Proactive Change Notification ..................................................................................... 31
Subscriber’s Choice ........................................................................................................... 31
Retired Solutions ............................................................................................................... 31
ROM Flash ......................................................................................................................................... 31
Remote ROM Flash ........................................................................................................... 32
HPQFlash .......................................................................................................................... 32
Boot Block Emergency Recovery Mode ............................................................................................. 32
Replicating the Setup ......................................................................................................................... 33
Copying to Single Computer .............................................................................................. 33
Copying to Multiple Computers .......................................................................................... 34
Creating a Bootable Device ............................................................................................... 35
Supported USB Flash Media Device ................................................................. 35
Unsupported USB Flash Media Device ............................................................. 36
Dual-State Power Button .................................................................................................................... 37
HP Web Site Support ......................................................................................................................... 38
Industry Standards ............................................................................................................................. 38
Asset Tracking and Security ............................................................................................................... 38
Password Security ............................................................................................................. 41
Establishing a Setup Password Using Computer Setup ................................... 41
Establishing a Power-On Password Using Computer Setup ............................ 41
Entering a Power-On Password ........................................................................ 41
Entering a Setup Password ............................................................................... 42
Changing a Power-On or Setup Password ....................................................... 42
Deleting a Power-On or Setup Password ......................................................... 43
National Keyboard Delimiter Characters ........................................................... 43
Clearing Passwords .......................................................................................... 43
DriveLock ........................................................................................................................... 44
Using DriveLock ................................................................................................ 44
DriveLock Applications ...................................................................................... 44
Smart Cover Sensor .......................................................................................................... 45
Setting the Smart Cover Sensor Protection Level ............................................. 45
Smart Cover Lock .............................................................................................................. 45
Locking the Smart Cover Lock .......................................................................... 46
Unlocking the Smart Cover Lock ....................................................................... 46
Using the Smart Cover FailSafe Key ................................................................ 46
Cable Lock Provision ......................................................................................................... 47
Fingerprint Identification Technology ................................................................................. 47
Fault Notification and Recovery ......................................................................................... 47
Drive Protection System .................................................................................................... 47
Surge-Tolerant Power Supply ............................................................................................ 47
Thermal Sensor ................................................................................................................. 47
vi
5 Serial and Parallel ATA Drive Guidelines and Features
SATA Hard Drives .............................................................................................................................. 48
SATA Hard Drive Cables .................................................................................................................... 49
SATA Data Cable .............................................................................................................. 49
SATA Power Cable ............................................................................................................ 49
PATA Device Information ................................................................................................................... 50
ATA SMART Drives ............................................................................................................................ 50
Hard Drive Capacities ........................................................................................................................ 50
6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Chassis Designations ......................................................................................................................... 51
Convertible Minitower (CMT) ............................................................................................. 51
Small Form Factor (SFF) ................................................................................................... 52
Ultra-Slim Desktop (USDT) ................................................................................................ 52
Electrostatic Discharge Information .................................................................................................... 53
Generating Static ............................................................................................................... 53
Preventing Electrostatic Damage to Equipment ................................................................ 53
Personal Grounding Methods and Equipment ................................................................... 54
Grounding the Work Area .................................................................................................. 54
Recommended Materials and Equipment .......................................................................... 54
Operating Guidelines .......................................................................................................................... 55
Routine Care ...................................................................................................................................... 56
General Cleaning Safety Precautions ................................................................................ 56
Cleaning the Computer Case ............................................................................................ 56
Cleaning the Keyboard ...................................................................................................... 56
Cleaning the Monitor .......................................................................................................... 57
Cleaning the Mouse ........................................................................................................... 57
Service Considerations ...................................................................................................................... 57
Power Supply Fan ............................................................................................................. 57
Tools and Software Requirements .................................................................................... 57
Screws ............................................................................................................................... 58
Cables and Connectors ..................................................................................................... 58
Hard Drives ........................................................................................................................ 58
Lithium Coin Cell Battery ................................................................................................... 59
7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Preparation for Disassembly .............................................................................................................. 60
Unlocking the Smart Cover Lock ........................................................................................................ 61
External Security Devices .................................................................................................................. 62
Installing a Cable Lock ....................................................................................................... 62
Installing a Padlock ............................................................................................................ 62
Hood Sensor ...................................................................................................................................... 63
Computer Access Panel ..................................................................................................................... 64
Front Bezel ......................................................................................................................................... 65
Bezel Blanks ....................................................................................................................................... 66
Cable Management ............................................................................................................................ 67
Cable Connections ............................................................................................................ 68
Memory .............................................................................................................................................. 69
Expansion Cards ................................................................................................................................ 72
Drives ................................................................................................................................................. 76
vii
System Board Drive Connections ...................................................................................... 78
Drive Positions ................................................................................................................... 79
Installing a 3.5-inch Hard Drive into an Internal Drive Bay ................................................ 80
Removing and Replacing a Removable 3.5-inch SATA Hard Drive .................................. 82
Installing a 5.25-inch or 3.5-inch Drive into an External Drive Bay .................................... 87
ReadyBoost Card ............................................................................................................................... 89
Front I/O Device and Power Switch ................................................................................................... 90
Fan Shroud ......................................................................................................................................... 91
Heatsink ............................................................................................................................................. 92
Processor ........................................................................................................................................... 93
Speaker .............................................................................................................................................. 94
Rear Chassis Fan ............................................................................................................................... 95
Inner Chassis Fan .............................................................................................................................. 96
Serial Port ........................................................................................................................................... 97
Power Supply ..................................................................................................................................... 98
System Board ..................................................................................................................................... 99
Battery .............................................................................................................................................. 100
Type 1 Battery Holder ...................................................................................................... 101
Type 2 Battery Holder ...................................................................................................... 101
Type 3 Battery Holder ...................................................................................................... 102
Changing from a Desktop to a Minitower Configuration ................................................................... 103
Changing from a Minitower to a Desktop Configuration ................................................................... 105
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Preparation for Disassembly ............................................................................................................ 107
Unlocking the Smart Cover Lock ...................................................................................................... 108
Smart Cover FailSafe Key ............................................................................................... 108
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................... 109
External Security Devices ................................................................................................................ 110
Installing a Security Lock ................................................................................................. 110
Cable Lock ...................................................................................................... 110
Padlock ........................................................................................................... 110
HP Business PC Security Lock ....................................................................... 111
Computer Access Panel ................................................................................................................... 113
Front Bezel ....................................................................................................................................... 114
Bezel Blanks ..................................................................................................................................... 115
Installing Additional Memory ............................................................................................................ 116
DIMMs ............................................................................................................................. 116
DDR2-SDRAM DIMMs .................................................................................................... 116
Populating DIMM Sockets ............................................................................................... 117
Installing DIMMs .............................................................................................................. 118
Expansion Cards .............................................................................................................................. 120
Cable Management .......................................................................................................................... 124
Cable Connections ........................................................................................................................... 125
Drives ............................................................................................................................................... 126
Drive Positions ................................................................................................................. 126
Installing and Removing Drives ....................................................................................... 127
System Board Drive Connections ................................................................... 129
Removing an Optical Drive ............................................................................. 130
Installing an Optical Drive into the 5.25-inch Drive Bay .................................. 131
viii
Removing an External 3.5-inch Drive .............................................................. 134
Installing a Drive into the 3.5-inch External Drive Bay .................................... 136
Primary 3.5-inch Internal SATA Hard Drive .................................................... 138
Removable 3.5-inch SATA Hard Drive ............................................................ 140
ReadyBoost Card ............................................................................................................................. 144
Fan Shroud ....................................................................................................................................... 145
Chassis Fan ..................................................................................................................................... 146
Power Switch Assembly ................................................................................................................... 147
Front I/O Device ............................................................................................................................... 148
Heatsink ........................................................................................................................................... 149
Processor ......................................................................................................................................... 150
Speaker ............................................................................................................................................ 151
Power Supply ................................................................................................................................... 152
System Board ................................................................................................................................... 153
Backwall ........................................................................................................................................... 155
Battery .............................................................................................................................................. 156
Type 1 Battery Holder ...................................................................................................... 157
Type 2 Battery Holder ...................................................................................................... 157
Type 3 Battery Holder ...................................................................................................... 158
9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis
Preparation for Disassembly ............................................................................................................ 159
External Security Devices ................................................................................................................ 160
Cable Lock ....................................................................................................................... 160
HP Business PC Security Lock ........................................................................................ 161
Computer Access Panel ................................................................................................................... 163
Front Bezel ....................................................................................................................................... 164
Bezel Blanks ..................................................................................................................................... 165
Memory ............................................................................................................................................ 166
SODIMMs ........................................................................................................................ 166
DDR2-SDRAM SODIMMs ............................................................................................... 166
Populating SODIMM Sockets .......................................................................................... 167
Installing SODIMMs ......................................................................................................... 167
Cable Management .......................................................................................................................... 169
Cable Connections ........................................................................................................................... 170
Optical Drive ..................................................................................................................................... 170
Removing the Optical Drive ............................................................................................. 170
Preparing a New Optical Drive ........................................................................................ 171
Installing a New Optical Drive .......................................................................................... 172
Optical Drive Connector ................................................................................................................... 173
Hard Drive ........................................................................................................................................ 174
Hard Drive Cage ............................................................................................................................... 178
Port Cover ........................................................................................................................................ 179
ReadyBoost Card ............................................................................................................................. 180
Fan ................................................................................................................................................... 181
Speaker ............................................................................................................................................ 182
I/O Panel .......................................................................................................................................... 183
Heatsink ........................................................................................................................................... 184
Processor ......................................................................................................................................... 186
System Board ................................................................................................................................... 187
ix
Rear Chassis Fan ............................................................................................................................. 188
Battery .............................................................................................................................................. 189
Appendix A Connector Pin Assignments
Keyboard .......................................................................................................................................... 191
Mouse ............................................................................................................................................... 191
Ethernet BNC ................................................................................................................................... 191
Ethernet RJ-45 ................................................................................................................................. 192
Ethernet AUI ..................................................................................................................................... 192
Parallel Interface .............................................................................................................................. 193
Serial Interface, Powered and Non-Powered ................................................................................... 193
USB .................................................................................................................................................. 194
Microphone ....................................................................................................................................... 194
Headphone ....................................................................................................................................... 194
Line-in Audio .................................................................................................................................... 194
Line-out Audio .................................................................................................................................. 194
External Infrared Transceiver ........................................................................................................... 195
Monitor ............................................................................................................................................. 195
ATA/ATAPI (IDE) Standard Drive Cable .......................................................................................... 196
CD-ROM 50-Pin Connector .............................................................................................................. 197
24-Pin Power .................................................................................................................................... 197
24-Pin MicroFit Power (CMT, SFF) .................................................................................................. 198
4-Pin Power (for CPU) ...................................................................................................................... 198
6-Pin Power (for CPU) (CMT, SFF) .................................................................................................. 198
SATA Data and Power ..................................................................................................................... 199
PCI Express .................................................................................................................................... 199
PCI Express ..................................................................................................................................... 200
PCI Express Mini Card ..................................................................................................................... 201
DVI Connector .................................................................................................................................. 202
Appendix B Power Cord Set Requirements
General Requirements ..................................................................................................................... 203
Japanese Power Cord Requirements .............................................................................................. 203
Country-Specific Requirements ........................................................................................................ 204
Appendix C POST Error Messages
POST Numeric Codes and Text Messages ..................................................................................... 206
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 212
Appendix D Troubleshooting Without Diagnostics
Safety and Comfort .......................................................................................................................... 216
Before You Call for Technical Support ............................................................................................. 216
Helpful Hints ..................................................................................................................................... 217
Solving General Problems ................................................................................................................ 219
Solving Power Problems .................................................................................................................. 222
Solving Diskette Problems ............................................................................................................... 223
Solving Hard Drive Problems ........................................................................................................... 226
Solving Media Card Reader Problems ............................................................................................. 228
Solving Display Problems ................................................................................................................. 230
x
Solving Audio Problems ................................................................................................................... 233
Solving Printer Problems .................................................................................................................. 235
Solving Keyboard and Mouse Problems .......................................................................................... 236
Solving Hardware Installation Problems ........................................................................................... 237
Solving Network Problems ............................................................................................................... 239
Solving Memory Problems ............................................................................................................... 242
Solving Processor Problems ............................................................................................................ 244
Solving CD-ROM and DVD Problems .............................................................................................. 244
Solving Drive Key Problems ............................................................................................................. 247
Solving Front Panel Component Problems ...................................................................................... 247
Solving Internet Access Problems .................................................................................................... 248
Solving Software Problems .............................................................................................................. 250
Contacting Customer Support .......................................................................................................... 251
Appendix E System Board and Riser Board Reference Designators
.......................................................................................................................................................... 252
Index ................................................................................................................................................................. 258
xi
xii
1 Installing and Customizing the Software
NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie followed
by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. Additional information is available in online help after you install the operating system.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button
in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software , including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software, enter the model number of the computer, and press Enter.
Installing the Operating System 1
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you
to:
create Recovery Points to back up the entire system incrementally
●
back up the entire system in a single archive
●
back up individual files and folders
●
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of
files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when
you see the message “Press F11 for Emergency Recovery.”
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
2 Chapter 1 Installing and Customizing the Software
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
●
USB flash media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
●
during a Full Boot. You can set the system to:
always Quick Boot (default);
periodically Full Boot (from every 1 to 30 days); or
always Full Boot.
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
●
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during
POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
●
power-on.
Establish a setup password that controls access to Computer Setup (F10) Utility and the settings
●
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
●
NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
●
Enable or disable legacy diskette write ability (when supported by hardware).
●
Computer Setup (F10) Utilities 3
Solve system configuration errors detected but not automatically fixed during the Power-On Self-
●
Test (POST).
Replicate the system setup by saving system configuration information on diskette and restoring
●
it on one or more computers.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select your language from the list and press Enter.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities
menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select Apply
●
Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting
the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
Heading Table
File Table 2-2 Computer Setup—File on page 5
Storage Table 2-3 Computer Setup—Storage on page 6
Security Table 2-4 Computer Setup—Security on page 8
Power Table 2-5 Computer Setup—Power on page 11
Advanced Table 2-6 Computer Setup—Advanced (for advanced users) on page 12
4 Chapter 2 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—File
Option Description
System Information Lists:
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2) (dual core processors have this listed twice)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tracking number
●
ME firmware version
●
ME management mode
●
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device
Replicated Setup Save to Removable Media
Default Setup Save Current Settings as Default
Apply Defaults and
Exit
Ignore Changes
and Exit
or CD-ROM.
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities 5
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented.
Diskette Type (Legacy Diskettes only)
Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB
and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive
can be made bootable by selecting diskette emulation.)
Emulation Type
ATAPI Zip drive:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Legacy Diskette: No emulation options available.
CD-ROM: No emulation options available.
ATAPI LS-120:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Hard Disk
None (prevents BIOS data accesses and disables it as a boot device).
●
Hard Disk (treated as hard disk).
●
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to
device capabilities) are Disabled, 8, and 16.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older versions
of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and
None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was active
when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation Parameters (ATA disks only)
NOTE: This feature appears only when User translation mode is selected.
6 Chapter 2 Computer Setup (F10) Utility
Table 2-3 Computer Setup—Storage (continued)
Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the
BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard
drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed
256. The number of sectors per track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
SATA Default Values
Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation
Mode for ATA devices.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
NOTE: After saving changes to Removable Media Write, the computer will restart. Turn the
computer off, then on, manually.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system.
There are two supported options: IDE and RAID.
IDE is the default option. Use this option for "normal" (non-RAID) configurations.
Select the RAID option to enable DOS and boot accesses to RAID volumes. Use this option for RAID
configurations under Windows 2000, XP, or Vista with the appropriate RAID device driver.
NOTE: The RAID device driver must be installed prior to attempting to boot from a RAID volume.
If you attempt to boot from a RAID volume without the required device driver installed, the system
will crash (blue screen). Also, do not select the RAID option while the DriveLock feature is enabled
on any attached hard drives. Doing so will cause the DriveLocked drives to remain locked and
inaccessible during subsequent reboots until another SATA Emulation mode is selected.
NOTE: SATA Emulation is not available on USDT systems.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-
tests is attached to the system.
Boot Order Allows you to:
Specify the order in which attached devices (such as a USB flash media device, diskette drive,
●
hard drive, optical drive, or network interface card) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for consideration
as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
●
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities 7
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Troubleshooting Guide for more information.
Power-On Password Allows you to set and enable power-on password. The power-on password prompt appears after a
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Smart Cover (some
models)
power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart from
Windows, unless enabled in Password Options, below.
See the Troubleshooting Guide for more information.
Allows you to:
Lock legacy resources (appears if a setup password is set)
●
Enable/disable network server mode (appears if a power-on password is set)
●
Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a power-
●
on password is set)
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
●
not changing, the F10 Setup Options without entering setup password)
See the Desktop Management Guide for more information.
Allows you to:
Lock/unlock the Cover Lock.
●
Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
●
NOTE: Notify User alerts the user that the sensor has detected that the cover has been
removed. Setup Password requires that the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on some models only. See the Desktop Management Guide for more
information.
Device Security Allows you to set Device Available/Device Hidden for
Serial ports
●
Parallel port
●
All USB ports
●
Front USB ports
●
System audio
●
Network controllers (some models)
●
Legacy diskette
●
8 Chapter 2 Computer Setup (F10) Utility
Table 2-4 Computer Setup—Security (continued)
Embedded security device (some models)
●
SATA0
●
SATA1 (some models)
●
SATA4 (some models)
●
SATA5 (some models)
●
Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI expansion
card or embedded on the system board.)
System IDs Allows you to set:
Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST).
●
See the Desktop Management Guide for more information.
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
●
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
●
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
System Security (some
models: these options
are hardware
dependent)
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
See the Desktop Management Guide for more information.
Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security
breaches.
Virtualization Technology (some models) (enable/disable) Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on.
Virtualization Technology Directed I/O (some models) (enable/disable) Controls virtualization DMA
remapping features of the chipset. Changing this setting requires turning the computer off and then
back on.
Trusted Execution Technology (some models) (enable/disable) Controls the underlying processor
and chipset features needed to support a virtual appliance. Changing this setting requires turning
the computer off and then back on. To enable this feature you must enable the following features:
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
●
Embedded Security Device Support (some models) (enable/disable) Permits activation and
deactivation of the Embedded Security Device. Changing this setting requires turning the computer
off and then back on.
Computer Setup (F10) Utilities 9
Table 2-4 Computer Setup—Security (continued)
NOTE: To configure the Embedded Security Device, a Setup password must be set.
Reset to Factory Settings (some models) (Do not reset/Reset) Resetting to factory defaults will
●
erase all security keys. Changing this setting requires turning the computer off and then back
on.
CAUTION: The embedded security device is a critical component of many security schemes.
Erasing the security keys will prevent access to data protected by the Embedded Security
Device. Choosing Reset to Factory Settings may result in significant data loss.
Power-on authentication support (some models) (enable/disable) Controls the power-on
●
password authentication scheme that utilizes the Embedded Security Device. Changing this
setting requires turning the computer off and then back on.
Reset authentication credentials (some models) (Do not reset/Reset) Selecting Reset disables
●
the power-on authentication support and clears the authentication information from the
Embedded Security Device. Changing this setting requires turning the computer off and then
back on
OS management of Embedded Security Device (some models) (enable/disable) This option allows
the user to limit operating system control of the Embedded Security Device. Changing this setting
requires turning the computer off and then back on. This option allows the user to limit OS control
of the Embedded Security Device.
Reset of Embedded Security Device through OS (some models) (enable/disable) This option
●
allows the user to limit the operating system ability to request a Reset to Factory Settings of
the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To enable this option, a Setup password must be set.
Virtual Appliance (enable/disable) Controls Verified Launch of a hypervisor.
NOTE: Virtual Appliance options are only available when Trusted Execution Technology is enabled
and VA 3.0 is installed.
NOTE: Computer Setup's "Apply Defaults and Exit" option is prohibited while a virtual appliance
is installed.
Virtual Appliance Configuration Interface (unlock/lock) Controls software access to the VA 3.0
●
configuration interfaces.
Smart Card BIOS Password Support (some models) (enable/disable) Allows the user to enable/
disable the Smart Card to be used in place of the Setup and Power-On Passwords. This setting
requires additional initialization within HP ProtectTools® before this option will take effect.
Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without
having to know the Setup Password.
This feature allows the administrator the flexibility to protect changes to essential setup options,
while allowing the user to view system settings and configure nonessential options. The administrator
specifies access rights to individual setup options on a case-by-case basis via the Setup Security
Level menu. By default, all setup options are assigned Setup Password, indicating the user must
enter the correct Setup Password during POST to make changes to any of the options. The
administrator may set individual items to None, indicating the user can make changes to the specified
options when setup has been accessed with invalid passwords. The choice, None, is replaced by
Power-On Password if a Power-On Password is enabled.
NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without
knowing the setup password.
10 Chapter 2 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
Option Description
OS Power
Management
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
●
processor voltage and frequency when the current software load does not require the full
capabilities of the processor.
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
●
processors power consumption when the processor is idle.
ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to
●
accept commands after resuming from S3 before returning control to the operating system.
ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.
●
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB
●
device insertion.
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual
●
indication of what sleep state the system is in. Each sleep state has a unique blink pattern.
S0 = Solid green LED.
◦
S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
◦
repeated cycles of 3 blinks and a pause.
S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) —
◦
repeated cycles of 4 blinks and a pause.
S5 = LED is off.
◦
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported)
and S3 use 1 blink per second.
Hardware Power
Management
Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.
SATA power management enables or disables SATA bus and/or device power management.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
Computer Setup (F10) Utilities 11
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
●
POST messages (enable/disable).
●
MEBx Setup Prompt (hidden/displayed). Enabling this feature displays the text CTRL+P =
●
MEBx during POST. Disabling this feature prevents the text from being displayed. However,
pressing Ctrl+P still accesses the ME BIOS Extension Setup Utility, which is used to configure
manageability settings.
F9 prompt (hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F9 will
still access the Shortcut Boot [Order] Menu screen. See Storage > Boot Order for more
information.
F10 prompt (hidden/displayed). Enabling this feature will display the text F10 = Setup during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F10
will still access the Setup screen.
F11 prompt (hidden/displayed). Setting this feature to displayed will display the text F11 =
●
Recovery during POST. Hiding the feature prevents the text from being displayed. However,
pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory
Recovery Boot Support for more information.
F12 prompt (hidden/displayed). Enabling this feature will display the text F12 = Network during
●
POST. Disabling this feature prevents the text from being displayed. However, pressing F12
will still force the system to attempt booting from the network.
Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional
●
prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and
Recovery software installed and configured with a recovery partition on the boot hard drive.
Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and
Recovery. The F11 = Recovery prompt can be hidden with the F11 prompt (hidden/displayed)
option (see above).
Option ROM prompt (enable/disable). Enabling this feature will cause the system to display a
●
message before loading option ROMs. (This feature is supported on some models only.)
WOL After Power Loss (enable/disable). Enabling this option will cause the system to power-
●
up momentarily after a power loss in order to enable the Wake On LAN (WOL) feature.
Remote wakeup boot source (remote server/local hard drive).
●
After Power Loss (off/on/previous state): Setting this option to:
●
Off—causes the computer to remain powered off when power is restored.
◦
On—causes the computer to power on automatically as soon as power is restored.
◦
On—allows you to power on the computer using a rack power strip switch, if the computer
◦
is connected to an electric power strip.
Previous state—causes the computer to power on automatically as soon as power is
◦
restored, if it was on when power was lost.
12 Chapter 2 Computer Setup (F10) Utility
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able
to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
●
delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards
that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished.
The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.
Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the
●
microprocessor. Enable this feature if booting to Windows NT.
Execute Memory Test
(some models)
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port,
PCI Devices
PCI VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which
Bus Options On some models, allows you to enable or disable:
Device Options Allows you to set:
Restarts the computer and executes the POST memory test.
or parallel port).
Lists currently installed PCI devices and their IRQ settings.
●
Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These
●
settings have no effect under an ACPI-based operating system.
VGA controller will be the “boot” or primary VGA controller.
NOTE: In order to see this entry, you must enable Integrated Video (Advanced > Device
Options) and Save Changes and Exit.
PCI SERR# Generation.
●
PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;
●
only needed when more than one graphics controller is installed.
Printer mode (Bi-Directional, EPP + ECP, Output Only).
●
Num Lock state at power-on (off/on).
●
S5 Wake on LAN (enable/disable).
●
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
◦
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during
S5. It does not affect the ability of the computer to Wake on LAN from suspend or
hibernation, but will prevent it from waking from S5 via the network. It does not affect
operation of the network connection while the computer is on.
If a network connection is not required, completely disable the network controller (NIC) by
◦
using the arrow (left and right) keys to select the Security > Device Security menu. Set
the Network Controller option to Device Hidden. This prevents the network controller
from being used by the operating system and reduces the power used by the computer
in S5.
Processor cache (enable/disable).
●
Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution
●
video at the same time (available on some models only).
Computer Setup (F10) Utilities 13
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
NOTE: After Integrated Video is enabled and changes saved, a new menu item appears
under Advanced to allow you to select the primary VGA controller video device.
Inserting a PCI Express video card automatically disables Integrated Video. When PCI Express
video is on, Integrated Video must remain disabled.
Multi-Processor (enable/disable). This option may be used to disable multi-processor support
●
under the OS.
Internal speaker (some models) (enable/disable)
●
Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.
●
NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
●
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC option
ROM thus giving more DCH space for additional PCI cards which may need option ROM space.
The default will be to have the NIC option-ROM-enabled.
AMT Options Allows you to set:
SOL Character Echo (enable/disable). Some remote consoles print remotely-entered
●
characters which can cause the characters to appear twice (once when entered remotely and
once when echoed back from local client video). This option allows the administrator to have
the SOL terminal emulator suppress echoing remotely-entered characters to the local video
display.
SOL Terminal Emulation Mode (enable/disable). Selects between VT100 and ANSI SOL
●
terminal emulation. SOL terminal emulation mode is only activated during remote AMT
redirection operations. The emulation options allow administrators to select which mode works
best with their console.
SOL Local Keyboard (enable/disable). Disable or enable client keyboard during SOL sessions.
●
Some remote remediation may involve having the local client boot a remote image provided by
an administrator. This option determines if the BIOS will keep the local keyboard enabled or
disabled for possible local client interaction. If the local keyboard is disabled, all keyboard input
is only accepted from the remote source.
AMT Force Unprovision (enable/disable). Forces AMT configuration back to factory defaults.
●
This feature allows AMT to be unprovisioned locally without having to enter the MEBx utility or
clear CMOS. Only the AMT configuration options are returned to factory defaults. Any MEBx
changes to the ME configuration or non-AMT options are unchanged.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command with
the Computer Setup (F10) Utility before Restore is needed. (See
on page 5 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a diskette,
a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive)
and save the diskette or device for possible future use.
Save to Removable Media
To restore the configuration, insert the diskette, USB flash media device, or other storage media
emulating a diskette with the saved configuration and perform the Restore from Removable Media
command with the Computer Setup (F10) Utility. (See
Computer Setup—File table.)
14 Chapter 2 Computer Setup (F10) Utility
Restore from Removable Media on page 5 in the
3 Computer Diagnostic Features
HP Insight Diagnostics
NOTE: HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of
the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing
the utility. It can also be downloaded from
HP Insight Diagnostics on page 19 for more information.
NOTE: HP Insight Diagnostics is included as part of the Recovery Disk Set with some computer
models only.
If you have already created a Recovery Disc Set, begin the following procedure at step 4.
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard to create a Recovery Disc Set.
4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags
directory.
http://www.hp.com. See Downloading the Latest Version of
5. While the computer is on, insert the CD into an optical drive on the computer.
HP Insight Diagnostics 15
6. Shut down the operating system and turn off the computer.
7. Turn on the computer. The system will boot to the CD.
8. Select the appropriate language and click Continue.
9. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Survey Tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the
boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide for more
information.
NOTE: It is recommended that you accept the assigned default keyboard for your language
unless you want to test your specific keyboard.
Diagnostics utility launches with the Survey tab displayed.
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed
disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
16 Chapter 3 Computer Diagnostic Features
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
There are three types of tests to choose from:
●
●
●
For each test type, there are two test modes to choose from:
●
●
To begin testing:
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they
are displayed when testing is complete.
1. Select the Test tab.
2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3. Select the Test Mode: Interactive or Unattended.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down
6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel
the test.
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
list. If performing a Custom Test, Click the Expand button and select the devices to be tested or
click the Check All button to select all devices.
tab, which allows you to monitor the progress of the test, is automatically displayed during the
testing process. When the test is complete, the Status tab shows whether the device passed or
failed.
and recommended actions.
HP Insight Diagnostics 17
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having
to re-enter the data in the Test tab.
The Status tab also shows:
●
●
●
●
●
Log Tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number
of times failed, and the time it took to complete each test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
The devices being tested
The test status (running, passed, or failed) of each device being tested
The overall test progress of all devices being tested
The test progress for each device being tested
The elapsed test times for each device being tested
●
●
●
●
●
●
The Clear Error Log button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Device section displays the device tested.
The Test section displays the type of test run.
The Description section describes the error that the diagnostic test found.
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
The Failed Count is the number of times the device has failed a test.
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
The Test Components tab displays low-level information on tests that are run.
18 Chapter 3 Computer Diagnostic Features
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette
or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will
automatically create an html file that has the same appearance as the information displayed on the
screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys
are not supported.
2. Click Save in the bottom right corner of the screen.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html
file has been written to the media.
5. Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the
screen then remove the CD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics
1. Go to http://www.hp.com.
2. Click the Software & Driver Downloads link.
3. Enter your product number (for example, dc7800) in the text box and press the Enter key.
4. Select your specific computer model.
5. Select your OS.
6. Click the Diagnostic link.
7. Click HP Insight Diagnostics Offline Edition.
8. Select a language and click Download.
NOTE: The download includes instructions on how to create the bootable CD.
Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
Protecting the Software 19
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you
to:
Create Recovery Points to back up the entire system incrementally
●
Back up the entire system in a single archive
●
Back up individual files and folders
●
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of
files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when
you see the message “Press F11 for Emergency Recovery.”
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
20 Chapter 3 Computer Diagnostic Features
4 Desktop Management
HP Client Management Solutions provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop
manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal
computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide
effort to develop the standards and infrastructure required to effectively deploy, configure, and manage
desktops, workstations, and notebook PCs. HP develops its own management software and works
closely with leading management software solution providers in the industry to ensure compatibility
between HP Client Management Solutions and these products. HP Client Management Solutions are
an important aspect of our broad commitment to providing you with solutions that assist you in lowering
the total cost of owning and maintaining the PCs throughout their lifecycle.
The key capabilities and features of desktop management are:
Initial configuration and deployment
●
Remote system installation
●
Software updating and management
●
ROM flash
●
Hardware option configuration
●
Asset tracking and security
●
Fault notification and recovery
●
NOTE: Support for specific features described in this guide may vary by model or software version.
Initial Configuration and Deployment
The computer comes with a preinstalled system software image. After a brief software “unbundling”
process, the computer is ready to use.
Initial Configuration and Deployment 21
You may prefer to replace the preinstalled software image with a customized set of system and
application software. There are several methods for deploying a customized software image. They
include:
Installing additional software applications after unbundling the preinstalled software image.
●
Using software deployment tools, such as HP OpenView Client Configuration Manager (not
●
currently available for Windows Vista), HP OpenView PC Configuration Management Solution
(based on Radia technology) (not currently available for Windows Vista), or Altiris Deployment
Solution, to replace the preinstalled software with a customized software image.
Using a disk cloning process to copy the contents from one hard drive to another.
●
The best deployment method depends on your information technology environment and processes. The
PC Deployment section of the HP Lifecycle Service Web site (
cache/80906-0-0-225-121.html) provides information to help you select the best deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery
of system software, configuration management and troubleshooting, and power management.
NOTE: See HP Backup and Recovery Manager on page 2 for information on creating the Restore
Plus! CD.
HP OpenView Agent
NOTE: HP OpenView Agent is not currently available for Windows Vista.
http://h20219.www2.hp.com/services/
The management agent used by both HP OpenView Client Configuration Manager and HP OpenView
PC Configuration Management Solution is pre-loaded on the computer. When installed, it enables
communication with the HP OpenView management console.
To install the HP OpenView Agent:
1. Click Start.
2. Click All Programs.
3. Click HP Manageability.
4. Click Radia Management Agent Readme.
5. Review and follow the instructions contained in the Readme file to install the HP OpenView Agent.
The HP OpenView Agent is a key infrastructure component for enabling all of the HP OpenView PC
Configuration Management Solution. To learn about the other infrastructure components necessary for
implementing the HP OpenView PC Configuration Management Solution, please visit
http://h20229.www2.hp.com/solutions/ascm/index.html.
Altiris Deployment Solution Agent
This program is pre-loaded on the computer. When installed, it enables communication with the
administrator Deployment Solution console.
To install Altiris Deployment Solution Agent:
1. Click Start.
2. Click All Programs.
22 Chapter 4 Desktop Management
3. For Windows Vista, click Install Altiris DAgent.
For Windows XP, click Install Altiris AClient.
4. Follow the onscreen instructions to set up and configure the Altiris client.
The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client
Foundation Suite and the Client Premium Suite. To learn about the other infrastructure components
necessary for implementing the HP Client Foundation Suite and Client Premium Suite, please visit
http://www.hp.com/go/easydeploy.
Verdiem Surveyor Client Side Installation
1. If the software is pre-installed, select the icon on the Start menu.
-or-
Download and run a softpaq that contains the software.
2. From the Welcome screen, click Next.
3. Click Change to select where you want to install the client and client data, and then click Next.
4. Type in the server name, port, an a preferred group (optional), and then click Next.
NOTE: This is the only location you can enter server information. The only way to change this
information after installation is to uninstall/reinstall or change a registry key.
NOTE: The make the Next button active, click out of the Surveyor Server Name field.
5. Click Install to install the software.
6. Click Finish after the installation is complete.
Remote System Installation
Remote System Installation allows you to start and set up the system using the software and
configuration information located on a network server by initiating the Preboot Execution Environment
(PXE). The Remote System Installation feature is usually used as a system setup and configuration
tool, and can be used for the following tasks:
Formatting a hard drive
●
Deploying a software image on one or more new PCs
●
Remotely updating the system BIOS in flash ROM (
●
Configuring the system BIOS settings
●
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message
appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the
instructions on the screen to continue the process. The default boot order is a BIOS configuration setting
that can be changed to always attempt to PXE boot.
Remote ROM Flash on page 32)
Remote System Installation 23
Software Updating and Management
HP provides several tools for managing and updating software on desktops, workstations, and
notebooks:
HP Client Management Interface
●
HP System Software Manager
●
HP Client Manager
●
HP ProtectTools Security Manager
●
HP Client Premium Suite
●
HP Client Foundation Suite
●
HP OpenView Client Configuration Manager (not currently available for Windows Vista)
●
HP OpenView PC Configuration Management Solution (not currently available for Windows Vista)
●
HP Client Catalog for SMS
●
HP Backup and Recovery Manager
●
Intel vPro-branded PCs with Active Management Technology
●
HP Proactive Change Notification
●
HP Subscriber's Choice
●
HP Client Management Interface
Regardless of the system management tools your IT department uses, managing both your hardware
and software assets is important to keeping your IT costs low and your business agile. The IT
administrator can access the HP Client Management Interface by writing simple scripts and integrating
those scripts to the management solution of their choice.
With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate
into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP
business computers with popular industry system management tools (including Microsoft Systems
Management Server, IBM Tivoli Software, and HP OpenView Operations) and custom inhouse
developed management applications. Using HP CMI, systems management tools and applications can
request in-depth client inventory, receive health status information, and manage system BIOS settings
by communicating directly with the client computer, reducing the need for agent or connector software
to achieve integration.
HP Client Management Interface is based on industry standards that include Microsoft Windows
Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management
BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation
technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing
how you manage your HP client computers.
24 Chapter 4 Desktop Management
HP Client Management Interface used in conjunction with system management software can:
Request in-depth client inventory information—Capture detailed information about the processors,
●
hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and
temperature).
Receive health status information—Subscribe for a wide range of client hardware alerts (such as
●
over-temperature, fan stall, and hardware configuration changes) to be sent to the system
management console, application, or to the local client computer. Alerts are sent real-time when
triggered by hardware events.
Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS
●
passwords and computer boot order remotely from your system management console on any or
all of your client systems without having to visit each machine.
For more information on HP Client Management Interface, refer to
HP System Software Manager
HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers
and BIOS updates for your networked HP business PCs. When SSM runs, it silently (without user
interaction) determines the revision levels of drivers and BIOS installed on each networked client system
and compares this inventory against system software SoftPaqs that have been tested and stored in a
central file store. SSM then automatically updates any down-revision system software on the networked
PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates
to the correct client system models, administrators can confidently and efficiently use SSM to keep
system software updated.
System Software Manager integrates with enterprise software distribution tools such as HP OpenView
PC Configuration Management Solution (not currently available for Windows Vista), Altiris HP Client
Manager, and Microsoft Systems Management Server (SMS). Using SSM, you can distribute customercreated or third-party updates that have been packaged in the SSM-format.
SSM may be downloaded at no charge by visiting
NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista
BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing
the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker
via Group Policy in order to flash the system BIOS.
You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the
BitLocker keys. HP recommends you keep a secure backup of the BitLocker credentials in case of
recovery emergencies.
http://www.hp.com/go/hpcmi/.
http://www.hp.com/go/ssm.
HP Client Manager
HP Client Manager, developed with Altiris, is available free for all supported HP business desktop,
notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central
tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager to:
Get valuable hardware information such as CPU, memory, video, and security settings
●
Monitor system health to fix problems before they occur
●
Automatically acquire and install drivers and BIOS updates without visiting each PC
●
Software Updating and Management 25
Remotely configure BIOS and security settings
●
Automate processes to quickly resolve hardware problems
●
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
●
System Health Scan—check for known hardware issues in your installed base of HP client systems
●
Active Chat—connect to HP customer support to resolve issues
●
HP Knowledgebase—link to expert information
●
Automated SoftPaq collection and delivery process for fast resolution of hardware problems
●
Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
●
Option for health alerts to display locally on the client system
●
Report basic inventory information for non-HP clients
●
Setup and configure TPM security chip
●
Centrally schedule client backup and recovery
●
Add on support for managing Intel AMT
●
For more information on HP Client Manager, visit
HP ProtectTools Security Manager
HP ProtectTools Security Manager software provides security features that help protect against
unauthorized access to the computer, networks, and critical data. Enhanced security functionality is
provided by the following modules:
Embedded Security for HP ProtectTools
●
BIOS Configuration for HP ProtectTools
●
Credential Manager for HP ProtectTools
●
Java Card for HP ProtectTools
●
Drive Encryption for HP ProtectTools
●
Device Access Manager for HP ProtectTools
●
The modules available for your computer may vary depending on your model. For example, Embedded
Security for HP ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip
(some models only) be installed on your computer, and Java Card for HP ProtectTools requires an
optional smart card keyboard.
All HP ProtectTools modules are included on every platform with the exception of Embedded Security
and Drive Encryption. Visit
http://www.hp.com/products/security for more information.
http://www.hp.com/go/clientmanager.
26 Chapter 4 Desktop Management
HP Client Premium Suite
HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and
software lifecycle management from a single, Web-based management console. It combines:
HP Client Manager
●
HP Systems Insight Manager Connector
●
HP OpenView Connector (not currently available for Windows Vista)
●
Altiris Client Manager Suite - Level 1
●
Altiris Connector Solution
●
Altiris Local Recovery Pro
●
Altiris AuditExpress
●
For more information on HP Client Premium Suite, visit
HP Client Foundation Suite
The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client
management functionality. It combines:
HP Client Manager
●
HP Systems Insight Manager Connector
●
Altiris Migration Suite
●
Altiris Local Recovery Pro
●
For more information about the HP Client Foundation Suite, visit
HP OpenView Client Configuration Manager
NOTE: HP OpenView Client Configuration Manager is not currently available for Windows Vista.
HP OpenView Client Configuration Manager is a hardware and software management solution for
Windows XP and HP Thin Client environments that is easy to use and quick to deploy, while providing
a strong foundation for future requirements. It is offered in two editions:
The Basic Edition is a free product for managing HP desktops, notebooks and workstations,
●
providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and
driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Basic
Edition also supports deployment and management of HP Thin Clients.
http://www.hp.com/go/easydeploy.
http://www.hp.com/go/easydeploy.
The Premium Edition, available for purchase, includes all functionality provided in Basic Edition
●
and adds Windows deployment and migration, patch management capabilities, software
distribution and software usage metering.
HP Client Configuration Manager provides a migration path to HP OpenView PC Configuration
Management Solution (based on Radia technology) for automated management of large,
heterogeneous and continuously changing IT environments.
For more information about the HP OpenView Client Configuration Manager, visit
http://www.managementsoftware.hp.com/products/ccm/index.html.
Software Updating and Management 27
HP OpenView PC Configuration Management Solution
NOTE: HP OpenView PC Configuration Management Solution is not currently available for Windows
Vista.
HP OpenView PC Configuration Management Solution is a policy-based solution that enables
administrators to inventory, deploy, patch, and continuously manage software and content across
heterogeneous client platforms. With the HP OpenView PC Configuration Management Solution, the IT
professional can:
Automate the entire lifecycle management process from discovery, deployment, and ongoing
●
management through migration and retirement
Automatically deploy and continuously manage an entire software stack (operating systems,
●
applications, patches, settings, and content) to a desired state
Manage software on virtually any device, including desktops, workstations, and notebooks, in a
●
heterogeneous or standalone infrastructure
Manage software on most operating systems
●
With continuous configuration management, HP customers report dramatic savings in IT costs,
accelerated time-to-market for software and content, and increased user productivity and satisfaction.
For more information on HP OpenView PC Configuration Management Solution, visit
http://h20229.www2.hp.com/solutions/ascm/index.html.
HP Client Catalog for SMS
Update management is an important function of maintaining any set of computers, from a single PC to
an enterprise datacenter. The ability to identify which updates exist—and selectively deploy those
updates in a timely and automated manner—can help maintain security and productivity for the managed
organization. HP now offers a mechanism to streamline updates for HP systems within a Microsoft
System Management Server management infrastructure. The HP Client Catalog for SMS contains
software driver and patch information for desktop, mobile and workstation platforms. With SMS 2003
R2 and Inventory Tool for Custom Updates, organizations can integrate and deploy HP software updates
quickly and easily, based on detailed platform characteristics that the HP Client Catalog for SMS
provides to target appropriate client systems within the managed enterprise.
For more information on HP Client Catalog for SMS, visit
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you
to:
create Recovery Points to back up the entire system incrementally
●
http://www/hp/com/go/easydeploy/.
back up the entire system in a single archive
●
back up individual files and folders
●
28 Chapter 4 Desktop Management
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of
files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when
you see the message “Press F11 for Emergency Recovery.”
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
Intel vPro-branded PCs with Active Management Technology
Intel Active Management Technology (AMT) allows better discovery, healing, and protection of
networked computing assets. With AMT, PCs can be managed whether the system is on, off, or the
operating system is hung.
Intel vPro features include:
Hardware inventory information
●
Alerting
●
Power management—power on/off, cycle power
●
Remote diagnosis and repair
●
Serial-over-LAN—allows console control of remote PC during its boot phase
◦
IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image
◦
Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is
●
detected
Software Updating and Management 29
NOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.
For HP-specific information on Intel vPro technology, see the white papers at
support. Select your country and language, select See support and troubleshooting information,
enter the model number of the computer, and press Enter. In the Resources category, click Manuals
(guides, supplements, addendums, etc.). Under Quick jump to manuals by category, click White
papers.
On Intel vPro-branded PCs, available management technologies include the following:
AMT
●
ASF
●
Virtualization Technology (VT)
●
ASF and AMT may not be configured at the same time, but both are supported.
To configure Intel vPro systems for AMT or ASF:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. As soon as the computer is turned on, press the hot key, Ctrl+P, when the monitor light turns green.
NOTE: If you do not press Ctrl+P at the appropriate time, you must restart the computer and
again press Ctrl+P when the monitor light turns green to access the utility.
This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows
the user to configure various aspects of the management technology. Configuration options include:
http://www.hp.com/
ME Platform Configuration
●
ME Platform State Control—enable/disable management engine
◦
ME Firmware Local Update—local enable/disable management of firmware updates
◦
LAN Controller—enable/disable integrated network controller
◦
ME Features Control—enable AMT, ASF, or none
◦
ME Power Control—configure management engine power policies
◦
Intel AMT Configuration
●
Change AMT Password—required in order to configure AMT (the default password is
◦
admin)
Host Name—allows administrator to assign a name to the client
◦
TCP/IP—allows administrator to assign an IP address or enable DHCP
◦
Provisioning Server—allows administrator to assign IP address of provisioning server
◦
Provision Model—allows administrator to configure either enterprise or SMB mode
◦
Set PID and PPS—allows administrator to provide pre-provisioning key (see HP’s white
◦
paper, Intel vPro Provisioning)
Un-Provision—allows administrator to reset AMT configuration to factory defaults
◦
30 Chapter 4 Desktop Management
VLAN—allows administrator to enable LAN virtualization support
◦
SOL/IDE-R—allows administrator to enable remote boot and control sessions
◦
Change MEBx Password (HP highly recommends that this password be changed. The default
●
password is admin.)
In order to remotely manage AMT systems, the administrator must use a remote console that supports
AMT. Enterprise management consoles are available from suppliers such as HP OpenView (not
currently available for Windows Vista), Altiris and Microsoft SMS. In SMB mode, the client provides a
Web browser interface. To access this feature, open a browser from any other system on the network
and enter http://host_name:16992 where host_name is the name assigned to the system.
Alternatively, the IP address may be used in place of the host name.
HP Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software
●
changes to most commercial computers and servers, up to 60 days in advance
Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
●
Bulletins, and Driver alerts for most commercial computers and servers
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom
profile, visit
http://h30046.www3.hp.com/subhub.php
Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP.
Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver
and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the
information you subscribed to in your profile is available for review and retrieval. To learn more about
Subscriber’s Choice and create a custom profile, visit
Retired Solutions
Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP
business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and
workstations released in 2006, all will ship with HP Backup and Recovery Manager.
ROM Flash
The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a
setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating integrity of the computer. Should you
need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and
support page,
http://www.hp.com/support/files.
http://h30046.www3.hp.com/subhub.php.
ROM Flash 31
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to
set the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely on multiple computers results in a consistent deployment of,
and greater control over, HP PC BIOS images over the network. It also results in greater productivity
and lower total cost of ownership.
NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista
BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing
the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker
via Group Policy in order to flash the system BIOS.
The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote
ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or System
Software Manager at
HPQFlash
http://www.hp.com/go/ssm/.
The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a
Windows operating system.
For more information on HPQFlash, visit
of the computer when prompted.
http://www.hp.com/support/files and enter the model number
Boot Block Emergency Recovery Mode
Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash
failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be
incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section
of the ROM that contains code that checks for a valid system BIOS image when the system is turned
on.
If the system BIOS image is valid, the system starts normally.
●
If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search
●
removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically
flashed into the ROM.
When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink
every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing
the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed
on the screen.
32 Chapter 4 Desktop Management
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following
steps:
1. Turn off the power.
2. Insert a CD or USB flash device containing the desired BIOS image file in the root directory.
NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.
3. Turn on the computer.
If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS
image file.
If the system successfully reprograms the ROM, the system will automatically power off.
4. Remove the removable media used to upgrade the BIOS.
5. Turn the power on to restart the computer.
NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is
in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista.
Replicating the Setup
The following procedures give an administrator the ability to easily copy one setup configuration to other
computers of the same model. This allows for faster, more consistent configuration of multiple
computers.
NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an
HP Drive Key.
Copying to Single Computer
CAUTION: A setup configuration is model-specific. File system corruption may result if source and
target computers are not the same model. For example, do not copy the setup configuration from a
dc7xxx PC to a dx7xxx PC.
1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start >
Shut Down > Shut Down.
2. If you are using a USB flash media device, insert it now.
3. Turn on the computer.
4. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
5. If you are using a diskette, insert it now.
6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen
to create the configuration diskette or USB flash media device.
7. Turn off the computer to be configured and insert the configuration diskette or USB flash media
device.
Replicating the Setup 33
8. Turn on the computer to be configured.
9. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
10. Click File > Replicated Setup > Restore from Removable Media, and follow the instructions on
the screen.
11. Restart the computer when the configuration is complete.
Copying to Multiple Computers
CAUTION: A setup configuration is model-specific. File system corruption may result if source and
target computers are not the same model. For example, do not copy the setup configuration from a
dx57xx PC to a dx7xxx PC.
This method takes a little longer to prepare the configuration diskette or USB flash media device, but
copying the configuration to target computers is significantly faster.
NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media
device. If Windows XP is not available to use to create a bootable diskette, use the method for copying
to a single computer instead (see
1. Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device
on page 35 or Unsupported USB Flash Media Device on page 36.
Copying to Single Computer on page 33).
CAUTION: Not all computers can be booted from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer
can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start >
Shut Down > Shut Down.
3. If you are using a USB flash media device, insert it now.
4. Turn on the computer.
5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
6. If you are using a diskette, insert it now.
7. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen
to create the configuration diskette or USB flash media device.
8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette
or USB flash media device. To obtain this utility, go to
support.html and enter the model number of the computer.
9. On the configuration diskette or USB flash media device, create an autoexec.bat file containing the
following command:
http://welcome.hp.com/country/us/en/
repset.exe
34 Chapter 4 Desktop Management
10. Turn off the computer to be configured. Insert the configuration diskette or USB flash media device
and turn the computer on. The configuration utility will run automatically.
11. Restart the computer when the configuration is complete.
Creating a Bootable Device
Supported USB Flash Media Device
Supported devices have a preinstalled image to simplify the process of making them bootable. All HP
or Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media
device being used does not have this image, use the procedure later in this section (see
USB Flash Media Device on page 36).
To create a bootable USB flash media device, you must have:
a supported USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
a PC that is bootable from a USB flash media device
●
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
Unsupported
1. Turn off the computer.
2. Insert the USB flash media device into one of the computer's USB ports and remove all other USB
storage devices except USB diskette drives.
3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
diskette drive and turn on the computer to boot to the DOS diskette.
4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes (Y) to
enable large disk support.
5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive
that closely matches the size of one of the drives listed. It will usually be the last drive in the list.
Note the letter of the drive.
USB flash media device drive: __________
CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can
occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot
the computer, and proceed from step 4. If none are found, either the system does not support the
USB flash media device or the USB flash media device is defective. DO NOT proceed in attempting
to make the USB flash media device bootable.
6. Exit FDISK by pressing the Esc key to return to the A:\ prompt.
7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
Replicating the Setup 35
After the system files have been transferred, SYS will return to the A:\ prompt. Go to step 13.
9. Copy any files you want to keep from your USB flash media device to a temporary directory on
another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more warnings and ask you each time whether you want to proceed.
Enter Y each time. FORMAT will format the USB flash media device, add the system files, and ask
for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Copy any files you saved in step 9 back to your USB flash media device.
13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media
device as drive C.
NOTE: The default boot order varies from computer to computer, and it can be changed in the
Computer Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to Multiple Computers on page 34.
Unsupported USB Flash Media Device
To create a bootable USB flash media device, you must have:
a USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
a PC that is bootable from a USB flash media device
●
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
1. If there are any PCI cards in the system that have SCSI, ATA RAID or SATA drives attached, turn
off the computer and unplug the power cord.
CAUTION: The power cord MUST be unplugged.
2. Open the computer and remove the PCI cards.
3. Insert the USB flash media device into one of the computer's USB ports and remove all other USB
storage devices except USB diskette drives. Close the computer cover.
4. Plug in the power cord and turn on the computer.
5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
36 Chapter 4 Desktop Management
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling
the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the
IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
NOTE: Only USDT models include a PATA controller.
7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
diskette drive and turn on the computer to boot to the DOS diskette.
8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition
and mark it active. Exit FDISK by pressing the Esc key.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the
DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media
device, add the system files, and ask for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Turn off the computer and unplug the power cord. Open the computer and reinstall any PCI cards
that were previously removed. Close the computer cover.
13. Plug in the power cord, remove the diskette, and turn on the computer.
14. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled
in step 6. Put the SATA controller on its original IRQ.
16. Save the changes and exit. The computer will boot to the USB flash media device as drive C.
NOTE: The default boot order varies from computer to computer, and it can be changed in the
Computer Setup (F10) Utility. Refer to the Computer Setup (F10) Utility Guide on the
Documentation and Diagnostics CD for instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to Multiple Computers on page 34.
Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either
as an on/off switch or as a standby button. The standby feature does not completely turn off power, but
instead causes the computer to enter a low-power standby state. This allows you to power down quickly
without closing applications and to return quickly to the same operational state without any data loss.
Dual-State Power Button 37
To change the power button’s configuration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Stand by.
After configuring the power button to function as a standby button, press the power button to put the
system in a very low power state (standby). Press the button again to quickly bring the system out of
standby to full power status. To completely turn off all power to the system, press and hold the power
button for four seconds.
CAUTION: Do not use the power button to turn off the computer unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
HP Web Site Support
HP engineers rigorously test and debug software developed by HP and third-party suppliers, and
develop operating system specific support software, to ensure performance, compatibility, and reliability
for HP computers.
When making the transition to new or revised operating systems, it is important to implement the support
software designed for that operating system. If you plan to run a version of Microsoft Windows that is
different from the version included with the computer, you must install corresponding device drivers and
utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.
You can download the software from
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the
latest Microsoft Windows operating system on the HP computer.
http://www.hp.com/support.
Industry Standards
HP management solutions integrate with other systems management applications, and are based on
industry standards, such as:
Web-Based Enterprise Management (WBEM)
●
Windows Management Interface (WMI)
●
Wake on LAN Technology
●
ACPI
●
SMBIOS
●
Pre-boot Execution (PXE) support
●
Asset Tracking and Security
Asset tracking features incorporated into the computer provide key asset tracking data that can be
managed using HP Systems Insight Manager, HP Client Manager, HP OpenView PC Configuration
Management, OpenView Client Configuration Manager, and Asset Management solutions (not currently
38 Chapter 4 Desktop Management
available for Windows Vista), or other system management applications. Seamless, automatic
integration between asset tracking features and these products enables you to choose the management
tool that is best suited to the environment and to leverage the investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information.
Embedded Security for HP ProtectTools, if installed, prevents unauthorized access to data and checks
system integrity and authenticates third-party users attempting system access. (For more information,
refer to the HP ProtectTools Security Manager Guide at
http://www.hp.com.) Security features such as
Embedded Security for HP ProtectTools, the Smart Cover Sensor and the Smart Cover Lock, available
on some models, help to prevent unauthorized access to the internal components of the personal
computer. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability,
you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be
automatically forwarded to system management applications to deliver proactive notification of
tampering with a computer’s internal components.
NOTE: Embedded Security for HP ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock
are available as options on some systems.
Use the following utilities to manage security settings on the HP computer:
Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the
●
Documentation and Diagnostics CD included with the computer for additional information and
instructions on using the Computer Setup Utilities. Some computers also have BIOS Configuration
for HP ProtectTools, which is a Windows-based component of HP ProtectTools Security Manager
that allows administrators to configure BIOS security settings from within the running OS.
Remotely, using HP Client Manager Software, OpenView Client Configuration Manager, or System
●
Software Manager. This software enables the secure, consistent deployment and control of security
settings.
The following table and sections refer to managing security features of the computer locally through the
Computer Setup (F10) Utilities.
Table 4-1 Security Features Overview
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup
options, flash the ROM, and make changes to certain plug and play settings
under Windows.
See the Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD for more information.
Power-On Password Allows you to set and enable power-on password.
See the Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD for more information.
Password Options
(This selection will appear only if a
power-on password is set.)
Allows you to specify whether the password is required for warm boot (Ctrl
+Alt+Del).
See the Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD for more information.
Asset Tracking and Security 39
Table 4-1 Security Features Overview (continued)
Option Description
Pre-Boot Authorization Allows you to enable/disable the Smart Card to be used in place of the Power-
On Password.
Smart Cover Allows you to:
Enable/disable the Cover Lock.
●
Enable/disable the Cover Removal Sensor.
●
NOTE: Notify User alerts the user that the sensor has detected that the
cover has been removed. Setup Password requires that the setup password
be entered to boot the computer if the sensor detects that the cover has been
removed.
This feature is supported on some models only. See the Computer Setup
(F10) Utility Guide on the Documentation and Diagnostics CD for more
information.
Embedded Security Allows you to:
Enable/disable the Embedded Security device.
●
Reset the device to Factory Settings.
●
This feature is supported on some models only. See the HP ProtectTools
Security Manager Guide at
http://www.hp.com
Device Security Enables/disables serial ports, parallel port, front USB ports, system audio,
network controllers (some models), and SCSI controllers (some models).
Network Service Boot Enables/disables the computer’s ability to boot from an operating system
installed on a network server. (The network controller must reside on the PCI
bus or be embedded on the system board.)
System IDs Allows you to set:
Asset tag (18-byte identifier) and ownership Tag (80-byte identifier
●
displayed during POST). See the Computer Setup (F10) Utility Guide
on the Documentation and Diagnostics CD for more information.
Chassis serial number or Universal Unique Identifier (UUID) number.
●
The UUID can only be updated if the current chassis serial number is
invalid. (These ID numbers are normally set in the factory and are used
to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID
entry.
DriveLock (some models) Allows you to assign or modify a master or user password for ATA hard drives.
When this feature is enabled, the user is prompted to provide one of the
DriveLock passwords during POST. If neither is successfully entered, the
hard drive will remain inaccessible until one of the passwords is successfully
provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one ATA drive that
supports the ATA Security command set is attached to the system.
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD.
Support for security features may vary depending on the specific computer configuration.
40 Chapter 4 Desktop Management
See the Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD for more information.
Password Security
The power-on password prevents unauthorized use of the computer by requiring entry of a password
to access applications or data each time the computer is turned on or restarted. The setup password
specifically prevents unauthorized access to Computer Setup, and can also be used as an override to
the power-on password. That is, when prompted for the power-on password, entering the setup
password instead will allow access to the computer.
A network-wide setup password can be established to enable the system administrator to log in to all
network systems to perform maintenance without having to know the power-on password, even if one
has been established.
Establishing a Setup Password Using Computer Setup
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
reconfiguration of the computer (use of the Computer Setup (F10) utility) until the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
http://www.hp.com. Establishing a setup password through Computer Setup prevents
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the computer when
power is turned on, unless the password is entered. When a power-on password is set, Computer Setup
presents Password Options under the Security menu. Password options include Password Prompt
on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be
entered each time the computer is rebooted.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. When the key icon appears on the monitor, type the current password, then press Enter.
Asset Tracking and Security 41
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you must turn off the computer, then turn it on again before you can continue.
Entering a Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
If a setup password has been established on the computer, you will be prompted to enter it each time
you run Computer Setup.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears on the monitor, type the setup password, then press Enter.
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you must turn off the computer, then turn it on again before you can continue.
http://www.hp.com.
Changing a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. To change the Power-On password, go to step 3.
To change the Setup password, as soon as the computer is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character,
the new password, another slash (/) or alternate delimiter character, and the new password again
as shown: current password/new password/new password
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
4. Press Enter.
The new password takes effect the next time you turn on the computer.
NOTE: Refer to the National Keyboard Delimiter Characters on page 43 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed using
the Security options in Computer Setup.
http://www.hp.com.
42 Chapter 4 Desktop Management
Deleting a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
http://www.hp.com.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the
Computer.
2. To delete the Power-On password, go to step 3.
To delete the Setup password, as soon as the computer is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. When the key icon appears, type the current password followed by a slash (/) or alternate delimiter
character as shown: current password/
4. Press Enter.
NOTE: Refer to National Keyboard Delimiter Characters on page 43 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed
using the Security options in Computer Setup.
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to
change or delete the password depend on the keyboard that came with the computer.
National Keyboard Delimiter Characters
/ Arabic - Greek / Russian
= Belgian . Hebrew - Slovakian
- BHCSY - Hungarian - Spanish
/ Brazilian - Italian / Swedish/Finnish
/ Chinese / Japanese - Swiss
- Czech / Korean / Taiwanese
- Danish - Latin American / Thai
! French - Norwegian . Turkish
é French Canadian - Polish / U.S. English
- German - Portuguese
For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide on
the Documentation and Diagnostics CD for instructions on clearing passwords.
Asset Tracking and Security 43
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security
Manager Guide at
DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA
hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available
when hard drives that support the ATA Security command set are detected. DriveLock is intended for
HP customers for whom data security is the paramount concern. For such customers, the cost of the
hard drive is inconsequential compared with the loss of the data stored on it and the damage that could
result. To balance this level of security with the practical need to accommodate a forgotten password,
the HP implementation of DriveLock employs a two-password security scheme. One password is
intended to be set and used by a system administrator while the other is typically set and used by the
end-user. There is no "back-door" that can be used to unlock the drive if both passwords are lost.
Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a
corporate information system or is regularly backed up. In the event that both DriveLock passwords are
lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile,
this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk
given the nature of the data stored on the hard drive.
Using DriveLock
When one or more hard drives that support the ATA Security command set are detected, the DriveLock
option appears under the Security menu in Computer Setup. The user is presented with options to set
the master password or to enable DriveLock. A user password must be provided in order to enable
DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator,
a master password should be set first. HP encourages system administrators to set a master password
whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to
modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system
administrator may enable DriveLock or choose to keep it disabled.
http://www.hp.com.
If a locked hard drive is present, POST will require a password to unlock the device. If a power-on
password is set and it matches the device’s user password, POST will not prompt the user to re-enter
the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot,
either the master or the user password may be used. On a warm boot, enter the same password used
to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct
password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain
inaccessible. On a warm boot or restart from Windows, if neither attempt succeeds, POST will halt and
the user will be instructed to cycle power.
DriveLock Applications
The most practical use of the DriveLock security feature is in a corporate environment. The system
administrator would be responsible for configuring the hard drive which would involve, among other
things, setting the DriveLock master password and a temporary user password. In the event that the
user forgets the user password or the equipment is passed on to another employee, the master
password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also establish
a corporate policy for setting and maintaining master passwords. This should be done to prevent a
situation where an employee intentionally or unintentionally sets both DriveLock passwords before
leaving the company. In such a scenario, the hard drive would be rendered unusable and require
replacement. Likewise, by not setting a master password, system administrators may find themselves
locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset
control functions, and support.
44 Chapter 4 Desktop Management
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users
in this category include personal users or users who do not maintain sensitive data on their hard drives
as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both
passwords is much greater than the value of the data DriveLock has been designed to protect. Access
to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup
password and not giving it to end users, system administrators are able to restrict users from enabling
DriveLock.
Smart Cover Sensor
CoverRemoval Sensor, available on some models, is a combination of hardware and software
technology that can alert you when the computer cover or side panel has been removed. There are
three levels of protection, as described in the following table.
Table 4-2 Smart Cover Sensor Protection Levels
Level Setting Description
Level 0 Disabled Smart Cover Sensor is disabled (default).
Level 1 Notify User When the computer is restarted, the screen displays a message
indicating that the computer cover or side panel has been removed.
Level 2 Setup Password When the computer is restarted, the screen displays a message
NOTE: These settings can be changed using Computer Setup. For more information about Computer Setup,
see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD.
indicating that the computer cover or side panel has been removed. You
must enter the setup password to continue.
Setting the Smart Cover Sensor Protection Level
To set the Smart Cover Sensor protection level, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security level.
4. Before exiting, click File > Save Changes and Exit.
Smart Cover Lock
The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock
prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock
in the unlocked position.
CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup
password prevents unauthorized access to the Computer Setup utility.
NOTE: The Smart Cover Lock is available as an option on some systems.
Asset Tracking and Security 45
Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Lock option.
4. Before exiting, click File > Save Changes and Exit.
Unlocking the Smart Cover Lock
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Unlock.
4. Before exiting, click File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter the password to disable the lock, you will need a
Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following
circumstances:
Power outage
●
Startup failure
●
PC component failure (such as processor or power supply)
●
Forgotten password
●
CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need oneat an authorized reseller or service provider.
To obtain the FailSafe Key, do any one of the following:
Contact an authorized HP reseller or service provider.
●
Call the appropriate number listed in the warranty.
●
For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference
Guide on the Documentation and Diagnostics CD.
46 Chapter 4 Desktop Management
Cable Lock Provision
The rear panel of the computer accommodates a cable lock so that the computer can be physically
secured to a work area.
For illustrated instructions, please see the Hardware Reference Guide on the Documentation and
Diagnostics CD.
Fingerprint Identification Technology
Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network
security, simplifies the login process, and reduces the costs associated with managing corporate
networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.
NOTE: Support for Fingerprint Identification Technology varies by model.
Fault Notification and Recovery
Fault Notification and Recovery features combine innovative hardware and software technology to
prevent the loss of critical data and minimize unplanned downtime.
If the computer is connected to a network managed by HP Client Manager, the computer sends a fault
notice to the network management application. With HP Client Manager Software, you can also remotely
schedule diagnostics to automatically run on all managed PCs and create a summary report of failed
tests.
Drive Protection System
The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP
computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive
replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent record
of key information is written onto the drive. Each time DPS is run, test results are written to the hard
drive. The service provider can use this information to help diagnose conditions that caused you to run
the DPS software. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for
instructions on using DPS.
Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an
unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts
without incurring any system downtime or data loss.
Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
computer. This feature displays a warning message when the normal range is exceeded, which gives
you time to take action before internal components are damaged or data is lost.
Asset Tracking and Security 47
5 Serial and Parallel ATA Drive Guidelines
and Features
NOTE: Serial ATA = SATA
Parallel ATA = PATA
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA connectors on the system board are color coded to make identification easier.
SATA Identification Color Port Attachment Sequence
Primary channel, device 0 Dark blue SATA 0 1
Primary channel, device 1 Light Blue SATA 4 4
Secondary channel, device 0 White SATA 1 2
Secondary channel, device 1 Orange SATA 5 3
NOTE: If there is an error on the application of the attach rules, a POST error message may be
displayed.
48 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5
Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown
in the table, each cable has 3 grounds, and 4 transmit/receive pins.
Pin Number Usage Device Plug Host Plug
P1 Ground Ground Ground
P2 A+ Transmit data Receive data
P3 A- Transmit data Receive data
P4 Ground Ground Ground
P5 B- Receive data Transmit data
P6 B+ Receive data Transmit data
P7 Ground Ground Ground
P2 and P3 differential signal pair
P5 and P6 differential signal pair
SATA Power Cable
Pin Usage Notes Pin Usage Notes
P1 V3.3 3.3 V power P9 V5 5 V power
P2 V3.3 3.3 V power P10 Ground
P3 V3.3 3.3 V power P11 Ground
P4 Ground P12 Ground
P5 Ground P13 V12 12 V power
P6 Ground P14 V12 12 V power
P7 V5 5 V power P15 V12 12 V power
P8 V5 5 V power
SATA Hard Drive Cables 49
PATA Device Information
The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported
on any other model.
ATA SMART Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be
properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating
system may differ from that marked on the hard drive or listed in the computer specification. Drive size
calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes
to the base 2.
Drive/Partition Capacity Limits
File System Controller Type Operating System Partition Drive
FAT 32 ATA Windows 2000/XP/Vista 32 GB 2 TB
NTFS ATA Windows 2000/XP/Vista 2 TB 2 TB
Maximum Size
50 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features
6 Identifying the Chassis, Routine Care,
and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
Chassis Designations
Convertible Minitower (CMT)
Chassis Designations 51
Small Form Factor (SFF)
Ultra-Slim Desktop (USDT)
52 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
●
Relative Humidity
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
55% 40% 10%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Electrostatic Discharge Information 53
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
●
foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
●
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
●
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both
feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
●
to the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
●
Handle them only at static-free work areas.
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
●
Styrofoam.
Voltage
1,500
7,500
15,000
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
●
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
54 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
●
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
●
sides of the computer and above the monitor to permit the required airflow.
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
●
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
●
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they are
●
subject to each other’s re-circulated or preheated air.
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must
●
be provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
●
sleep states.
Operating Guidelines 55
Routine Care
General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a
●
cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
●
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents
●
and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
Computer Case on page 56.
When cleaning debris from under the keys, review all rules in
on page 56 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Cleaning the
General Cleaning Safety Precautions
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used
●
as too much air pressure can dislodge lubricants applied under the wide keys.
56 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool
●
is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys
are improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
●
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
●
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
To clean the monitor body follow the procedures in
●
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
●
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in
●
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Cleaning the Computer Case on page 56.
Cleaning the Computer Case on page 56.
Tools and Software Requirements
To service the computer, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Service Considerations 57
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-
●
resistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care
to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or
twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
●
protective packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
●
while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
●
avoid touching the connector. For more information about preventing electrostatic damage, refer
to
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
●
such as monitors or speakers.
Electrostatic Discharge Information on page 53
58 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide
for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP, their authorized partners, or their agents.
Service Considerations 59
7 Removal and Replacement Procedures
Convertible Minitower (CMT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify
that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly
See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 51 for initial safety
procedures.
1. Remove/disengage any security devices that prohibit opening the computer (
Cover Lock on page 61 and External Security Devices on page 62).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any diskette, compact disc, or media card from the computer.
5. Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the computer.
7. Disconnect all peripheral device cables from the computer.
8. Lay the computer down on its side to achieve a safe working position.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
Unlocking the Smart
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
60 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Unlocking the Smart Cover Lock
If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop
Management Guide for more information about the Smart Cover Lock.
If you cannot access Computer Setup to unlock the cover you will need to remove the locking solenoid
by using the Smart Cover FailSafe Key (Spare part number 166527-001 for the wrench-style key or
166527-002 for the screwdriver bit key). Once the solenoid has been deactivated or removed the access
panel can be removed.
You need the Smart Cover FailSafe Key in any of the following circumstances:
Power outage
●
Startup failure
●
Processor or power supply failure
●
Lost password
●
To open the computer cover with the Smart Cover Lock engaged:
1. Prepare the computer for disassembly (
2. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart
Cover Lock to the chassis.
3. Remove the access panel (Computer Access Panel on page 64).
Preparation for Disassembly on page 60).
To reattach the Smart Cover Lock, secure the lock in place with the two tamper-proof screws.
Unlocking the Smart Cover Lock 61
External Security Devices
The following security devices are used to prevent unauthorized access to the internal components of
the computer and/or secure the computer to a fixed object.
Installing a Cable Lock
The cable lock may be used to secure the computer access panel to the chassis and, at the same time,
secure the computer to a fixed object.
Insert the cable lock in the location shown below.
Installing a Padlock
A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may
also be used with a security cable to secure the computer to a fixed object.
62 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Hood Sensor
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
2. Remove the access panel (
3. Disconnect the hood sensor cable from the system board.
4. Slide the hood sensor switch toward the front of the computer (1), and then pull it back through the
slot (2).
Computer Access Panel on page 64).
To install the hood sensor, reverse the removal procedure.
Hood Sensor 63
Computer Access Panel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
CAUTION: Before removing the computer access panel, ensure that the computer is turned off
and that the power cord is disconnected from the electrical outlet.
2. Lift up on the access panel handle (1), slide the access panel back about 1.25 cm (1/2 inch), and
then lift it up and off the unit (2).
To install the access panel, reverse the removal procedure.
64 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Front Bezel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
2. Remove the computer access panel (
3. Push up on the two release tabs (1), and then rotate the front bezel away from the chassis to release
it (2).
To reinstall the front bezel, reverse the removal procedure.
Computer Access Panel on page 64).
Front Bezel 65
Bezel Blanks
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
2. Remove the access panel (
3. Remove the front bezel (
4. Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then remove
the desired bezel blank.
CAUTION: Hold the subpanel straight when pulling it away from the front bezel. Pulling the
subpanel away at an angle could damage the pins that align it with the front bezel.
Computer Access Panel on page 64).
Front Bezel on page 65).
To install a bezel blank, reverse the removal procedure.
NOTE: When replacing the subpanel, ensure that the aligning pins and any remaining bezel blanks
are in their proper orientation. The logo in the subpanel should be located at the bottom of the subpanel
when properly oriented.
66 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Cable Management
Always follow good cable management practices when working inside the computer.
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
●
are not designed to take excessive pressure on them.
Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when
●
the parts are moved.
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
●
wires.
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Do not bend any cable sharply. A sharp bend can break the internal wires.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
●
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system board,
always follow these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2. Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
Cable Management 67
Cable Connections
System board connectors are color-coded to make it easier to find the proper connection.
System Board Connections
System Board Connector, Name, and Connector Color Description
P1, PWR, black Power supply, 24-pin
P3, PWRCPU, black Power supply, 4-pin
P10, FLOPPY, black Diskette drive
P70, CPU FAN, white Heatsink fan
P8, CHASSIS FAN, brown or red Chassis fan
P5, PB/LED, black Front power button/LED
P24, FRNT USB, Yellow Front I/O USB cable
P23, FRNT AUD, black Front I/O audio
P6, SPKR Internal speaker
P52, SERIAL B Serial port
P124, HLCK Hood lock solenoid
P125, HSENSE Hood sensor
P150, MEDIA CARD Media card reader
Power Supply Cable Connections
Power Supply Connector ID Description
P1 Main power
P3 CPU power
P4 1st Hard drive, SATA0
P5 2nd HDD
P6 PATA/Zip/Media card reader
P8 Diskette drive
P9 1st ODD or 2nd HDD if no ODD present, SATA1
P10 2nd ODD
P11 3rd ODD
68 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Memory
The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a
highperforming dual channel mode.
For proper system operation, the DDR2-SDRAM DIMMs must be:
●
●
●
The DDR2-SDRAM DIMMs must also:
●
●
In addition, the computer supports:
industry-standard 240-pin
unbuffered, PC2-5300 667 MHz-compliant or PC2-6400 800 MHz-compliant
1.8 volt DDR2-SDRAM DIMMs
support CAS latency 5 DDR2 667 Mhz (5-5-5 timing), CAS latency 5 DDR2 800 Mhz (5-5-5 timing),
and CAS latency 6 DDR2 800 Mhz (6-6-6 timing)
contain the mandatory JEDEC SPD information
512Mbit and 1Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
●
supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A.
Sockets XMM3 and XMM4 operate in memory channel B.
Memory 69
Item Description Socket Color
1 DIMM socket XMM1, Channel A Black
2 DIMM socket XMM2, Channel A White
3 DIMM socket XMM3, Channel B White
4 DIMM socket XMM4, Channel B White
NOTE: A DIMM must occupy the black DIMM1 socket. Otherwise, the system
will display a POST error message indicating that a memory module must be
installed in the black socket.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
The system will operate in single channel mode if the DIMM sockets are populated in one channel
●
only.
The system will operate in a higher-performing dual channel mode if the total memory capacity of
●
the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The
technology and device width can vary between the channels. For example, if Channel A is
populated with two 512-MB DIMMs and Channel B is populated with one 1GB DIMM, the system
will operate in dual channel mode.
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not
●
equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel
and the remainder is assigned to single channel. For optimal speed, the channels should be
balanced so that the largest amount of memory is spread between the two channels. If one channel
will have more memory than the other, the larger amount should be assigned to Channel A. For
example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs,
Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should
be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel
and 512-MB will run as single channel.
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
●
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it
is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to
Electrostatic Discharge Information on page 53 for more information.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
2. Remove the computer access panel (
Computer Access Panel on page 64).
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
70 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
3. Open both latches of the memory module socket (1), and insert the memory module into the socket
(2).
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket.
4. Push the module down into the socket, ensuring that the module is fully inserted and properly
seated. Make sure the latches are in the closed position (3).
5. Repeat steps 3 and 4 for any additional modules that you want to install.
NOTE: The computer automatically recognizes the additional memory when the computer is turned
on.
To reassemble the computer, reverse the removal procedure.
NOTE: If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable
the Smart Cover Sensor.
Memory 71
Expansion Cards
The computer has three standard full-height PCI expansion slots that can accommodate an expansion
card up to 34 cm (13.4 inches) in length. The computer also has two PCI Express x1 expansion slots
and one PCI Express x16 expansion slot.
Item Description
1 PCI Express x16 expansion slot
2 PCI Express x1 expansion slot
3 PCI Express x1 expansion slot
4 PCI expansion slot
5 PCI expansion slot
6 PCI expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
To remove, replace, or add an expansion card:
1. Prepare the computer for disassembly (
2. Remove the computer access panel (
Preparation for Disassembly on page 60).
Computer Access Panel on page 64).
3. Locate the correct vacant expansion socket on the system board and the corresponding expansion
slot on the back of the computer chassis.
72 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion
card retention latch up (2).
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion
slot cover on the back of the chassis. Lift the expansion slot cover from the expansion slot.
Expansion Cards 73
b. If you are removing a standard PCI card, hold the card at each end and carefully rock it back
and forth until the connectors pull free from the socket. Lift the card straight up to remove it.
Be sure not to scrape the card against other components.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion
socket away from the card and carefully rock the card back and forth until the connectors pull
free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card
against other components.
6. Store the removed card in anti-static packaging.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
74 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the
back of the chassis and press the card down firmly into the socket on the system board.
NOTE: When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
9. Close the expansion card retention latch, making sure that it snaps firmly into place.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
Expansion Cards 75
Drives
The computer supports up to five drives that may be installed in various configurations.
When installing additional drives, follow these guidelines:
●
●
●
●
●
●
●
●
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector
on the system board labeled SATA0.
Connect the first SATA optical drive to the white SATA connector on the system board labeled
SATA1.
Always populate the dark blue SATA0 and white SATA1 connectors before the light blue SATA4
and orange SATA5 connectors.
Connect a second SATA optical drive to the orange SATA5 connector.
Connect additional SATA hard drives to the next available (unpopulated) SATA connector on the
system board in the following order: SATA0, SATA1, SATA5, SATA4.
Connect a diskette drive to the connector labeled FLOPPY.
Connect a media card reader to the USB connector labeled MEDIA CARD.
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
You may install either a third-height or a half-height drive into a half-height bay.
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock
●
in place. HP has provided extra guide screws installed on the chassis. The hard drive uses 6-32
isolation mounting guide screws, four of which are installed on the hard drive bracket under the
access panel. All other drives use M3 metric screws, eight of which are installed on the diskette
drive bracket under the access panel. The HP-supplied metric guide screws are black. The HPsupplied 6-32 isolation mounting guide screws are silver and blue.
6-32 isolation mounting screws for the hard drive (shown below).
M3 metric screws for all drives other than hard drives (shown below).
76 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer,
and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. For more information about preventing electrostatic damage, see
Electrostatic
Discharge Information on page 53.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label
the package “Fragile: Handle With Care.”
Drives 77
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
No. System Board Connector System Board Label Color
1 SATA0 SATA0 dark blue
2 SATA1 SATA1 white
3 SATA4 SATA4 light blue
4 SATA5 SATA5 orange
5 Media Card Reader MEDIA CARD black
6 Diskette Drive FLOPPY black
78 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Drive Positions
1 Three 5.25-inch external drive bays for optional drives (optical drives and
media card reader shown)
2 One 3.5-inch external drive bay for optional drives (diskette drive shown)
3 Two 3.5-inch internal hard drive bays
1
An optional hard drive mounting bracket for these drive bays is available from HP. The bottom 5.25-inch drive bay has a shorter
depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7
inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to
the drive and the system board. The use of unnecessary force when installing any drive into the drive bay may result in damage
to the drive.
2
Depending on the computer configuration, you may have a bezel blank in this position. If you do not have a drive in this slot,
you may choose to install a 3.5-inch drive (such as a diskette drive, hard drive, or media card reader) later on.
1
2
To verify the type and size of the storage devices installed in the computer, run Computer Setup. Refer
to the Computer Setup (F10) Utility Guide for more information.
Drives 79
Installing a 3.5-inch Hard Drive into an Internal Drive Bay
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the
computer. Do not remove a hard drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. Refer to
about preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
Electrostatic Discharge Information on page 53 for more information
2. Remove the computer access panel (
3. Remove the front bezel (
4. Disconnect the power (1) and data (2) cables from the back of the drive.
NOTE: The right-angle data cable must be used for this chassis model when installing hard drives
in the 3.5-inch bays to prevent cable damage from overflexing.
Front Bezel on page 65).
Computer Access Panel on page 64).
5. Remove the hard drive SATA cable from the top of the fan shroud.
80 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
6. Pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the
drive bay (2).
7. Remove the four guide screws (two on each side) from the old drive and install them in the
replacement drive.
NOTE: Extra 6-32 isolation guide screws are provided on the hard drive bracket under the access
panel. Optical drives use M3 metric screws. The HP-supplied metric screws are black.
8. Store the removed drive in anti-static packaging.
9. Install the new drive by sliding it into the appropriate drive bay on the front of the chassis. The
drivelock automatically secures the drive in the bay.
Drives 81
Removing and Replacing a Removable 3.5-inch SATA Hard Drive
Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external
drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive
bay. To remove and replace a drive in the carrier:
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and
any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1. Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2).
82 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and
move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier.
Drives 83
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA
connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the
way into the connector on the carrier's circuit board.
84 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and
attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
Drives 85
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover
in place (2).
10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
NOTE: The carrier must be locked for power to be supplied to the hard drive.
86 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Installing a 5.25-inch or 3.5-inch Drive into an External Drive Bay
NOTE: A 3.5-inch drive may be a diskette drive or a media card reader. A 5.25-inch drive may be an
optical drive (DVD-ROM or SuperMulti LightScribe drive) or a media card reader with a 5.25-inch adapter
kit attached.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 60).
2. Remove the computer access panel (
3. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove
the bezel blank. See
4. Install two guide screws in the lower holes on each side of the drive (1).
NOTE: Optical drives, diskette drives, and media card readers use M3 metric guide screws. Eight
extra metric guide screws are provided on the diskette drive bracket under the access panel. The
HP-supplied metric screws are black.
If you are replacing a drive, transfer the guides screws from the old drive to the new one.
Front Bezel on page 65 for more information.
Computer Access Panel on page 64).
5. Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until
it locks (2). The drivelock automatically secures the drive in the bay.
CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The
bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches)
in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could
cause damage to the drive and the system board. The use of unnecessary force when installing
any drive into the drive bay may result in damage to the drive.
NOTE: If you are installing a third optional drive, you may need to remove the strap that bundles
the extra power connectors.
Drives 87
6. Connect the power cable (1) and data cable (2) to the rear of the optical drive or diskette drive.
7. If you are installing a new drive, connect the opposite end of the data cable to the appropriate
system board connector.
NOTE: If you are installing a SATA optical drive, connect the first optical drive to the white SATA
connector on the system board labeled SATA1. Connect a second optical drive to the orange SATA
connector labeled SATA5.
If you are installing a diskette drive, connect it to the connector on the system board labeled
FLOPPY.
If your are installing a media card reader, connect it to the USB system board connector labeled
MEDIA CARD.
88 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Loading...