Hotpoint EW11E User Manual

EW11E/L/C/P Cooker

Installation & User Instructions

Retention of this instruction leaflet:

This instruction leaflet must be kept handy for reference as it contains
important details on the safe and proper use of the appliance.
If you sell or pass the appliance to someone else,or move house and
leave it behind,make sure this leaflet is also provided so that the new
owner can become familiar with the appliance and safety warnings.

Before you operate your new Hotpoint
Cooker

Please read these instructions fully.

Ensure the cooker is installed by a qualified electrician following

When the cooker is first used an odour may be emitted, this will

When first using the cooker ensure that the room is well ventilated

(e.g.open a window or use an extractor fan) and that persons who

may be sensitive to the odour avoid any fumes.It is suggested that

any pets be removed from the room until the smell has ceased. This

odour is due to temporary finish on oven liners and elements and

also any moisture absorbed by the insulation.

Installation

Siting the Cooker

the instructions below.

cease after a period of use.

WARNING – THIS APPLIANCE MUST BE EARTHED.

Your cooker should have been checked to ensure
that the voltage corresponds with your supply
volt

age,
situated
connected by a competent person eg,NICEIC reg­istered contractor to suitable double-pole control
unit with a minimum rating of 32A and a mini­mum contact clearance of 3mm, which should be
fitted adjacent to the cooker, in accordance with
IEE regulations.
The power supply cable should conform to
B.S.6004 with a conductor size of 6mm
mum.

The control unit should be easily accessible in the
event of an emergency, but must be within 2
metres of and not directly above an appliance.
This appliance conforms to EN 55014 regarding
suppression of radio and television interference.
Access to the mains terminals is gained by remov­ing the rear access cover.
The mains cable must pass through the cable
clamp adjacent to the terminal block. Sufficient
cable should be used to allow the cooker to be
pulled out for servicing.
Ensure that the mains cable is routed away from
any brackets affixed to the rear panel and is not
trapped to the rear wall when pushing the cook­er into position between cabinets.

The cooker is designed to fit between kitchen
cabinets spaced 500mm apart. The space either
side need only be sufficient to allow withdrawal
of the cooker for servicing. It can be used with
cabinets one side or both as well as in an angled
corner setting. It can also be used free-standing.

This cooker is a type X appliance,as such adjacent
side walls which project above hob level, must
not be nearer to the cooker than 150mm and
should be
Any overhanging
not be nearer than 650mm.

The height of the cooker can be adjusted by
means of adjustable feet in the plinth (900mm ­915mm). Adjust the feet by tilting the cooker
from the side.
Then install the product into position.

this is stated on the rating plate, which is

on the rear panel. The cooker must be

2

mini-

protected by heat resistant material.

surface or cooker hood should

Safety Information

When used properly your appliance is completely safe but as
with any electrical product there are certain precautions that

PLEASE READ THE PRECAUTIONS BELOW BEFORE USING YOUR

must be observed.

APPLIANCE.

Always

● Remove all packing from the appliance before switching on for
the first time.

● Understand the controls prior to using the appliance.

● Keep children away from the appliance when cooking as the sur-

faces will get extremely hot during and after use.

● Turn controls off when not in use.

● Stand back when opening an oven door to allow any build up of

steam or heat to disperse.

●

Always use dry good quality oven gloves when removing items
from the oven/grill.

● Always place pans centrally over the hotplate making sure handles
are kept away from the edge of the hob and cannot become heat­ed by other hotplates or pans.

●

Always take care to avoid heat or steam burns when operating the
controls.

● Always turn off the electricity supply at the wall switch and allow
the appliance to cool before cleaning (or changing an oven lamp if
fitted).

●

Always make sure the shelves are in the correct position before
switching on the oven or grill.

● Always keep the oven/grill door closed when the appliance is not
use.

● Always keep the appliance clean as a build up of grease or fat from
cooking can cause a fire.
Always follow the basic principles of food handling and hygiene to

●

prevent the possibility of bacterial growth.

● Always keep ventilation slots clear of obstructions.

● Always refer servicing to a qualified appliance service engineer.

● Always take care when removing items from the grill compartment

when the lower oven is in use as the contents will be hot

● Always turn off the electricity supply to the appliance at the wall
switch should any glass panel (if fitted) crack or shatter and then
DO NOT USE THE APPLIANCE until repaired.

● During use, the oven becomes hot. Care should be taken to avoid
touching heating elements inside the oven.

Never

● Never stare at Halogen heating units

● Never leave children unsupervised where a cooking appliance is

installed as all surfaces will be hot during and after its use.

● Never allow anyone to sit or stand on any part of the appliance.

●

Never store items above the appliance that children may attempt to
reach.

● Never leave anything on the hob surface when unattended and not
in use.

● Never remove the oven shelves whilst the oven is hot.

● Never heat up unopened food containers as pressure can build up

causing the container to burst.

● Never store chemicals/food stuffs or pressurised containers in or on
the appliance, or in cabinets immediately above or next to the
appliance.

● Never place flammable or plastic items on or near the hob.

● Never fill a deep fat frying pan more than 1/3 full of oil, or use a lid.

DO NOT LEAVE DEEP FAT FRYING PANS UNATTENDED WHILE
COOKING.

● Never use the appliance as a room heater.

● Never use the grill to warm plates.

● Never dry any items on either the hob or oven doors.

● Never install the appliance next to curtains or other soft furnishings.

● Never operate the grill with the grill door closed as this will cause

the appliance to over heat.

● Never mount the cooker on a platform.

● Never use steam cleaners.

SAFETY ADVICE IN CASE OF A CHIP-PAN FIRE

In the event of a chip pan fire or any other pan fire.

1. TURN OFF THE COOKER APPLIANCE AT THE WALL SWITCH.

2. COVER THE PAN WITH A FIRE BLANKET OR DAMP CLOTH, this will
smother the flames and extinguish the fire.

3.

LEAVE THE PAN TO COOL FOR AT LEAST 60 MINUTES BEFORE
ING IT.Injuries are often caused by picking up a hot pan and rush­ing outside with it.

NEVER USE A FIRE EXTINGUISHER TO PUT OUT A PAN FIRE as the

force of the extinguisher is likely to tip the pan over.

Never use water to extinguish oil or fat fires.

MOV-

in

}

Moving the Cooker

Control Panel

Before moving your cooker,switch off at the cooker control unit,ensure
that it is cool.

Movement of your cooker is most easily achieved by lifting the front as
follows:
Open the oven/grill door sufficiently to allow a comfortable grip on the
underside front edge of the oven roof, avoiding any grill elements or
oven interior furniture.

Note:Take care in moving the cooker as it is heavy.

Take care to ensure that any floor covering is not damaged.

Features

Hob ventilation slots

1.0kW
Hotplate

2.0kW
red spot
Hotplate

Control
Panel

Door Switch

Oven Rod
Shelves

Oven
Door

Storage
Compartment
Door

Rating Plate

1.5kW
Hotplate

1.0kW
Hotplate

Meat/Grill
pan with
wire food
support and
removable
handle

Stayclean
Oven
Liners

Plinth
Ventilation
Slots

INDICATOR LIGHT

LEFT

FRONT

Control Knobs The controls for the hotplates can be turned in either
direction to provide variable heat control,the oven/grill knob can only
be rotated clockwise from the Off position.
Operating the control when the grill is in use. In common with all
cookers having controls sited above the grill compartment, care must
be taken when setting the controls, due to hot air being emitted from
the grill compartment.
Always ensure that all controls are in the OFF position,when
appliance is not in use.

LEFT

REAR

RIGHT

REAR

HOTPLATES

RIGHT

FRONT

OVEN/GRILL

CONTROL

Hotplates General Information Notes

Note:

Use
of Hotplate

Control
Settings
Guide

Knob Position

Under no circumstances should the hob be used with
aluminium foil in contact with the hob surface.

The controls set the hotplates at six pre-set power levels.
Each control can be used to select one of six temperature
settings from a minimum at position 1 to a maximum at
position 6. The Red Spot hotplate heats up more rapidly
to give faster boiling.

This table is provided only as a guide – settings also
depend on the type of pan used and the quality of food.

Type of food

1 To melt butter,chocolate,etc.

1 or 2 To heat food gently.

To keep small amounts of water simmering.
To heat sauces, containing egg yolks and butter,
To simmer:stews,meat, fish, vegetables,fruit.

3 To heat solid and liquid foods.

Keep water boiling.
Thaw frozen vegetables.
Make 2-3 egg omelettes.

Storage Compartment

To open the storage compartment door gently pull down from both
sides together,on closing the door ensure that the catch engages
correctly.
Take care as accessible surfaces inside the storage compartment will
become hot when the oven is in use.
The storage compartment is ideal for storing saucepans,meat pans,
etc. Do not use it for storing combustible materials, flammable liquids
or aerosols.

4 or 5 To cook foods, just above simmering.

To maintain 'rolling' boil for preserve making.

5 or 6 To seal meat and fry fish.

6 Frying potatoes.

Bringing water to the boil.
Deep fat frying.
Dissolve sugar for preserve making.

Safety requirements for deep fat frying :

1. Use a deep pan, large enough to completely cover the appropriate
heating area.

2. Never fill the pan more than one-third full of oil.

3. Never leave oil or fat unattended during the heating or cooking
period.

4. Never try to fry too much food at a time, especially frozen food.This
only lowers the temperature of the oil or fat too much,resulting in
greasy food.

5. Always dry food thoroughly before frying,and lower it slowly into the
hot oil or fat. Frozen foods,in particular,will cause frothing and
spitting, if added too quickly.

6. Never heat fat, or fry, with a lid on the pan.

7. Keep the outside of the pan clean and free from streaks of oil or fat.

Choice Of Utensils

Every Electric Hob deserves the right choice of utensils. We
recommend for optimum performance the use of good
quality utensils.

PANS SHOULD
NOT:

Be concave

(bowed in)

Be convex

(bowed out)

Be rimmed

Be deeply

ridged

But essentially

Flat

Grill

Always ✓

● Use good quality flat
based cookware on

all electric heat
sources.

● Ensure pans have

clean, dry bases
before use.

● Ensure pans match

size of heating area.

● Remember good

quality pans retain
heat well, so general­ly only a low or medi­um heat is necessary.

● Ensure pan handles

are positioned safely
and away from heat
sources.

● Lift pans, do not drag.

● Use pan lids except

when frying.

● Deal with spillage
immediately but with

care.

Always place pans

centrally on the

hotplate

CAUTION – ACCESSIBLE PARTS WILL BECOME
HOT WHEN THE GRILL IS IN USE. CHILDREN
SHOULD BE KEPT AWAY.
GRILLING CANNOT BE UNDERTAKEN WITH THE
OVEN/GRILL DOOR CLOSED.
Open the Oven door fully.
The oven/grill control is designed to operate

Door in
Grilling

either the oven or grill depending on the

position

position of the oven door. With the door fully
open, as shown, the door switch enables the
grill to operate.
With the oven door in the grilling position,
heating of the grill is achieved by turning the
control clockwise to the desired ‘grill setting’on
the control panel, as described under ‘setting
the Grill’.
Never: line the grill/meat pan with aluminium
foil.

Never ✗

● Use gauze, metal pan

diffusers, asbestos
mats and stands e.g.
Wok stands – they can
cause overheating.

● Use utensils with skirts
or rims e.g.buckets
and some kettles.

● Use badly dented or
distorted

pans.

● Leave an element
switched on when not
cooking.

● Cook food directly on
the hotplate.

● Drag or slide utensils
across the hob surface.

● Place large preserving
pans or fish kettles
across two hotplates.

● Place plastic vessels or
utensils on a hot hob.

● Use the hob as an area
for storage

Setting the grill

Note:

Note:

Guide to grilling successfully:

1. Position rod shelf as recommended in chart for food being cooked.

2. Preheat the grill for approximately 5 minutes.

3. Place the grill pan on the rod shelf, ensuring it is positioned
centrally under the grill element.

Food

Toasting
of Bread
Products

Small cuts of
meat,sausages,
bacon

Chops, etc.
Gammon
steaks

Fish: whole

fillets
fingers

Pre-cooked
potato
products

Pizzas

Browning of
food.
e.g.cauliflower
cheese

Always preheat the grill for 5 minutes,on setting required for cooking.

Preheat the grill at setting 5 for approximately five
minutes.
grill is switched on. The grill pan is placed on the
shelf and should be correctly positioned under
the grill element. Leave the control at 5 for toast,
sealing and fast cooking of foods.
For thicker foods requiring longer cooking, turn
the switch to a lower setting after the initial seal­ing on both sides at setting 5.The thicker the food
the lower the control should be set.

ALWAYS have the door open when grilling. If the
door is closed when the oven/grill control is
switched on then the oven will operate.

Remember to switch off the control at the end of
cooking.

Shelf Position

from Base of

Oven

4 or 5

4 or 5

4 or 5

The pilot light will illuminate to show the

Grill

Setting

5

4

4

4

5

4

3 - 5

3

3 - 5

3

5

Approx.Cooking

3-10mins depending
on type of food

15-20mins.

20-30mins depend­ing on thickness

10-20mins.
(in base of pan)

15-20mins.

10-12mins. depend­ing on size

5-7mins.

Time

Temperature Conversion Chart

Gas Mark

1

/

2

1

2

3

˚F

250 120

275

300

325

Main

Convection

Oven

140

150

160

To p

Convection

Oven

110

130

140

150

Main Fan

Oven

100

120

130

140

Grill Pan Handle

The grill pan handle is detachable so that the
pan may also be used in the oven as a meat
pan.To fit the handle to the pan:–

Tilt the handle over the recess adjacent to the
bracket.

Slide it towards the centre of the pan,up to the
‘stop’position.

4

5

6

7

8

9

350

375

400

425

450

475

180

190

200

220 200

-

-

170

180

190

210

220

-

160

170

180

210

220

Oven

Oven Control

Note:

Note:

The oven/grill control is designed to oper­ate either the oven or the grill, depending
on the position of the oven door. With the
door in the closed position, the door
switch enables the oven to operate.

With the oven door closed, heating of the
oven is achieved by turning the control clock­wise to the required ‘oven temperature’scale
on the control panel, as recommended in the
temperature charts.The pilot light will imme­diately come on and go off during cooking as
the thermostat maintains the correct temper­ature.

At the end of the cooking period there may
be a momentary puff of steam when the oven
door is opened.This will disperse in a few sec­onds and is perfectly normal characteristics of
an oven with a good door seal.

Remember to switch off the oven control
after cooking is finished. If the door of the
oven is left open for long periods of time with
the control switched On, then the grill ele­ment will become hot.
The correct positioning of food is indicated
on the temperature charts.

Oven Cookery Notes

The oven temperature charts’ are a guide only, giving approximate
cooking temperatures and times. To suit personal taste and require­ments, it may be necessary to increase or decrease temperatures by
10˚C.

To prepare meat for roasting in your electric oven.

Wipe the joint,dry well with a clean cloth,kitchen tissue,etc.,and weigh
it. Meat which has been stored in a refrigerator, should be allowed to
come to room temperature for approximately 30 minutes before cook­ing. Always completely thaw frozen meat before cooking. Beef, lamb
and mutton may be lightly floured, but pork should have the rind
scored, brushed over lightly with olive oil, and sprinkled with salt – for
crisp crackling.

Place joint in meat pan (small joints weighing less than 1.5kg (3lbs)
should be roasted in a smaller pan/meat tin, or they may be ‘pot roast­ed’ – a small joint in a large meat pan causes unnecessary oven splash­ing). Additional fat should not be used, except for veal,very lean meat,
poultry, which can either be ‘larded’ with fat bacon, or brushed over
very

sparingly with melted fat/cooking oil. When potatoes are roasted
round the joint,they only require to be coated in melted fat/cooking oil.
It is not necessary to baste, when roasting in an electric oven, and liq­uid/stock should not be added to the meat pan.

Temperature and Time

The secret of succulent, tender meat, is not to roast quickly at too high a
temperature.Best results are obtained when roasting is carried out at low
temperatures.When a lower temperature is used,joint loses less weight,is
more tender (too high a temperature causes meat to be tough and dry),
and the splashing of fat onto oven interior is reduced.When a complete
meal is being cooked in the oven,cooking time may need to be increased,
and temperature may need to be raised for approximately the last 30 min­utes of the cooking period (for instance when cooking Yorkshire pudding
to serve with roast beef). Never use meat pans larger than 390 x 300mm
(15”x12”) and baking trays no larger than 330x255mm (13”x10”), these
should be positioned centrally on the oven shelf. Food should not be
placed directly on the floor of the oven.To avoid unnecessary cleaning,rod
shelves which are not in use,should be removed from the oven.
The times and temperature suggested should be used as a guide but may
vary according to:–

1. Whether you prefer meat rare,medium or well done.

2. The size and shape of your joint.
a) A short thick joint requires a longer cooking period than a long

thin joint.

b) A small joint under 1.5kg (3lbs) takes longer per 450g (1lb) than a

large one, whereas a large joint over 3kg (6lbs) will cook in the
time given
added.

c) Boned/rolled and stuffed joints take longer to cook through than

those with a bone.(The weight of stuffing should be added to the
oven ready weight meat/poultry to calculate roasting times.)

for ‘minutes’ per 450g (1lb) without the ‘minutes’over

Temperature Chart Baking

Food

Scones

Small Cakes

Victoria

Sandwich

Sponge

Sandwich

(fatless)

Swiss Roll

Semi-rich

Cakes (large)

Christmas

Cake

Shortcrust

Pastry

Puff Pastry

Yorkshire

Pudding

Individual

Yorkshire

Puddings

Milk

Pudding

Baked Egg

Custard

Bread

-full oven

- single loaf

Meringues

Note: Always refer to cookery notes before using oven.If soft tub
margarine is used for cake making we would recommend using the
all in one method and to reduce the temperature by 10˚C.
Temperatures recommended in this chart refer to cakes made with
block margarine or butter only.

Pre-

Heat

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Temperature & Time

220/230˚C approx 10-15mins

190/200˚C approx 20-25mins

180/190˚C 61/2" - 7" tins 20mins

190/200˚C 7" tins 15-20mins

200/210˚C approx 10-15mins

160/170˚C 6

140/150˚C depending on size

and richness of mixture

200/210˚C depending on use

220˚C approx - depending on use

210/220˚C approx 20-25mins

150/160˚C approx 2 - 2

150/160˚C approx 45-55mins

230˚C 50-60mins reducing to
230˚C 45-50mins 210/230˚C

100/110˚C Large 31/2- 41/2hrs

8" - 81/2" tins 30mins

1

/2"-7"tins 11/4-11/2 hr

8" - 9" tins 2-21/2 hr

210/220˚C 45-50mins

1

after 10mins

Small 21/2 - 3hrs

/2hrs

Position in

oven

Runners 1 & 4

Runners 1 & 4

Runners 1 & 4

Runners 1 & 4

Runner 4

Runner 3

Runner 3

Runners 2 & 5

Runners 2 & 5

Runner 5

Runner 5

Runner 2

Runner 2

Runners 1 & 4

Runner 1

Temperature Chart Meat

Food

Beef

Lamb

Pork

Veal

Poultry
/Game

Tur key

Casseroles

/Stews

If using aluminium foil:-

1) Remember it is important to increase the cooking time by one
third.

2) Never allow foil to touch sides of ovens.

3) Never cover oven interior with foil.

4) Never cover oven shelves with foil.

Pre-

Heat

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Temperature & Time

190/200˚C approx 25-30mins
per 450g (1lb) + 25mins extra

190/200˚C approx 25-30mins
per 450g (1lb) + 25mins extra

190/200˚C approx 30-35mins
per 450g (1lb) + 30mins extra

190/200˚C approx 25-35mins
per 450g (1lb) + 30mins extra

190/200˚C approx 18-20mins
per 450g (1lb) + 20mins extra

up to 5.5kg (12lb) allow 22mins
per 450g (1lb) at 190˚C
e.g.5kg (11lb) = 242 mins

over 5.5kg (12lb) allow 16mins
per 450g (1lb) at 180˚C
e.g.10kg (22lb) = 352mins

140/160˚C according to

quantity

Position in

Oven

In Meat pan

on

runner 2

In a suitable

tin on

runner 1

runner 3

Care and Cleaning

TURN OFF THE MAIN COOKER WALL SWITCH BEFORE CLEANING.
BEFORE SWITCHING ON AGAIN, ENSURE THAT ALL CONTROLS ARE
IN THE OFF POSITION.
NEVER USE BIOLOGICAL WASHING POWDER, HARSH ABRASIVES,
SCOURING PADS, AEROSOL CLEANERS OR OVEN CHEMICAL CLEAN­ERS OF ANY KIND,UNLESS SPECIFIED BELOW.

Sealed
Hotplates

Cleaning
Materials
to avoid

How
Stayclean
Wor ks

Meat/Grill
Pan

Control
panel

Oven Door

Oven/Grill
compartment

Vitreous
Enamel Hob
Surround

Note:

The cleaning of sealed hotplates should be done when
they are cold, using a soap filled wire pad, following the
grain of the hotplate. This will ensure that any stubborn,
burnt on spillage’s are removed. Wipe over with a damp
clean cloth, making sure that all the cleaner has been
removed.Finally, turn on hotplate to warm for a few min­utes,then smear with a little cooking oil to provide a pro­tective coating,or restorative agent Homecare Four Hob.
The bezels will mellow with use to a burnished gold
colour, a soap filled wire pad will help to keep them
bright, care should be taken not to damage the vitreous
enamel hob surface.

1. Plastic or nylon pads / scourers,these may scratch

the surface.

2. Household abrasive powders.

3. Oven chemical cleaners, aerosols and oven pads.

4. Caustic cleaners, these will etch the surface and

attack the metal frame.

5. Bath and sink cleaners may mark the surface.

The surface of the ‘Stayclean’ oven liners are treated
the mottled face with a special vitreous enamel which
absorbs cooking soils. At temperatures of 220˚C (425˚F)
or above, the special surface enables these soils to be
slowly destroyed. The higher the temperature the more
effective it is. In most cases normal cooking operation at
this temperature will permit this cleaning operation to
proceed during cooking.However if higher cooking tem­peratures are not used regularly it may be necessary, to
prevent heavy soiling, to turn the oven control at maxi­mum setting for a couple of hours.This may be necessary
once a month or once every two or three months
depending on the type and amount of oven cooking.

Oven Liners – sides.
It should not normally be necessary to clean the
‘Stayclean’ panels in water. If desirable remove the rod
shelves and the side panels and wash them in warm
soapy water, followed by rinsing in clean water.

Remove the grill/meat pan and the wire grid food support,
it is best to wash these items immediately after use to
prevent stains from being burnt on when used again.

Wipe with a damp cloth and polish with a dry cloth.
Do not use cream cleaners.

Wipe over the door outer panel with a cloth wrung out
in warm soapy water, then after wiping with a cloth wrung
out in clear water,dry with a soft clean cloth.

Do not use scouring pads or abrasive powder which
may scratch the surface.

Take care during cleaning not to damage or distort door
seal. Do not lift the door seal from the oven front frame, if
necessary remove the seal by carefully unhooking the
corner clips. Be sure to replace the oven door seal before
using the appliance.

Remove the rod shelves and grill/meat pan.
Use a fine steel wool soap pad to remove stubborn stains
from the rod shelves, grill/meat pan and the floor of the
oven.

Clean with a cloth wrung out in soapy water. Stubborn
stains can be removed with a cream,paste or liquid clean­er, or by gently rubbing with liberally soaped, very fine
steel wool pads. Check that the cleaning agent used is
approved by the Vitreous Enamel Development Council.

We do not recommend the use of decorative covers over
the hot hotplates as these can hold condensation and
cause corrosion.Accidental operation with a cover in place
can cause intense heat. Never place saucepan lids on the
hotplates, as this may cause corrosion.

on

Cooking Results Not Satisfactory?

Problem Check

Grilling uneven cook­ing front to back.

Fat splattering.

Oven Baking
Uneven rising of
cakes.

Sinking of cakes.

Over/under cooking
Fast/Slow cooking

Ensure that the grill pan is positioned cen­trally below the grill element.

Ensure the grill is not set to too high a tem­perature.

Ensure that the oven shelves are level by
using a spirit level on the rod shelf and
adjusting, using suitable packing,
e.g.wood,under the feet of the appliance.
This should be checked on both left to right
and front to back.

The following may cause cakes to sink:

1. Cooking at too high a temperature.

2. Using normal creaming method with soft
margarine.

Refer to the cooking times and temperatures
given in the oven temperature charts,howev­er,it may be necessary to increase or
decrease by 10˚C to suit your taste.Do not
use utensils greater that 75mm 3" in height
for roasting.

Something Wrong?

Before contacting your Hotpoint Service Centre / Installer, check the
problem guide below:

Slight odour or small
amount of smoke
when using the cook­er for the first time.

Cooker does not work
at all

Oven temperature
seems too high or too
low

Oven does not cook
evenly.

Hotplates are slow
to boil and will not
simmer.

Grilling is uneven.

Marks appearing on
hotplates.
Can not clean hob /
hotplates.

Grill not working.

Condensation on the
wall at the rear of the
cooker.

Steam /
Condensation in the
oven after use.

If you have been through the above list and there is still a

problem.You should identify your Service Agent using the Key

Contacts list and contact your Local Service Office.

This is normal and should cease after a short
period.

Check that the switch on the control unit is in
the on position.

Check that the temperature has been set in
accordance with the temperature charts. It
may be necessary to increase or decrease the
recommended temperature by up to 10˚C to
suit your taste.

Check that the temperatures and shelf posi­tion are as recommended in the temperature
charts.
Check that the containers being used in the
oven allow sufficient air flow around them.
Check that the cooker is level.

Check that your pans conform to the recom­mendations in these instructions.

Check that the grill pan has been correctly
positioned.

The hob surround can be cleaned with warm
soapy water and a cream cleaner.
The sealed hotplates should be cleaned
regularly (Please refer to the Care and
Cleaning section for further information).
Please note that replacement hob cleaning
kits are available from our Parts department,
under part number: 6400001

Grill will not work unless the Grill door is in
the grill position (see Grilling section of this
book).

Steam and/or condensation may appear from
the vent at the rear of the appliance when
using an oven particularly for foods with a
high water content e.g.frozen chips, roast
chicken etc.This is normal and any excess
should be wiped off.

Steam is a by-product of cooking any food
with a high water content.To help minimise
always:
a) Try to avoid leaving food in the oven to
cool after being cooked.
b) Use a covered container, wherever possible

Hotpoint Service Cover

Satisfaction Guaranteed or Your Money Back

Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise – valid for 90 days after
you have purchased your Hotpoint product.If there is a technical problem with your
Hotpoint appliance, just call Hotpoint Service (see opposite). If necessary we will arrange
for an engineer to call. If the technical problem is not resolved under this Guarantee,
Hotpoint will replace your appliance or,if you prefer, give you your money back.Your
statutory rights are not affected, and the Guarantee is additional and subject to the terms
of Hotpoint’s Five Year Parts Guarantee.

Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered Hotpoint guarantees it for FIVE YEARS.

● In the Five Years all replacement parts are FREE provided that they are fitted by our

own Service Engineer.During the first year our Engineer’s time and labour is also free.

● Our guarantee covers loss of food in our refrigeration and freezer products up to £250
during the first year,subject to verification by one of our engineers.

● After the first year we will charge for our Engineer’s time and labour.
We do,however, operate a range of Service Plans (see below) which, for an annual pay
ment, enables you to cover any repair costs which may be necessary.

● All our service repairs are guaranteed for twelve months in respect of our labour and
any parts fitted.

● The appliance must be used in the United Kingdom,and must not be tampered with or
taken apart by anyone other than our own Service Engineers.

● You may,however,buy parts which can be safely fitted without specialist knowledge or
equipment.The correct fitting of such parts,provided they are genuine Hotpoint
spares, will not affect your Guarantee.Parts are available from our Hotpoint Spares
Centres.

● Our guarantee does not cover the cost of any repair, or loss of food in refrigeration
products, due to power failure, accidents or misuse.Nor does it cover the cost of any
visits to advise you on the use of your appliance.
Please read thoroughly the instruction book supplied with this appliance.

● If at any time during the Guarantee period we are unable to repair your appliance, we
will refund any repair costs paid to us in the previous twelve months.We will also offer
you a new appliance at a reduced charge instead of a repair.

● Our Guarantee is in addition to and does not affect your legal rights.

● Should you need independent advice on your consumer rights,help is available from

your Consumer Advice Centre,Law Centre, Trading Standards Department and Citizens
Advice Bureau.

● All Hotpoint servicing is carried out by our own Service Organisation located through
out the United Kingdom and Eire.
We will be happy to deal with any problems which you may have.

Hotpoint’s Extended Warranties

Whether you have just one or a number of Hotpoint appliances in your
kitchen, Hotpoint has a range of Service Plans to give you complete peace of mind.
They enable you to extend your one year labour guarantee so that you can have repairs
completed FREE during the membership period.

Service Cover

We offer a number of payment methods;cheque,credit card or you can spread the cost
and pay by direct debit (full details can be obtained on Free phone [phone]).
This covers you for all repairs during the period of cover, which can be from 1 to 4 years.
Service Cover also includes loss of food,up to the value of £250,in refrigeration appli­ances.There is also an option of Service Cover with Maintenance at an additional cost.
This includes an annual Electrical and Safety check and replacement of any parts as nec­essary.

Kitchen Cover

An annual payment covers you for all repairs for all your Hotpoint appliances which are
less than ten years old.It also covers the cost of loss of food up to £250 in our refrigera­tion and freezer products.There is also the option of Kitchen Cover with maintenance at
an additional cost. Any additional Hotpoint appliances purchased after you have joined
Hotpoint Kitchen Cover will automatically be included during the annual period of cover
without further charge.

Appliance Registration

To ensure that you have the opportunity to benefit from any of the above Service
Schemes and other offers you should complete and return immediately the Appliance
Registration Form/Questionnaire supplied with this appliance.Full details and costs of our
Service Schemes, together with an application form, will be sent to you at the end of the
first year of the guarantee.

Annual Safety/Maintenance Checks

Hotpoint strongly recommends that all its appliances are regularly checked for electrical
and mechanical safety,whether or not they are covered by a Service Plan.
Worn door gaskets or hoses may cause a leak on an appliance,which could become dan­gerous if neglected.

Proof of Purchase

For future reference please attach your purchase receipt to this booklet and keep it in a
safe place.

Spares and Accessories

Spares and accessories can be ordered from your local Hotpoint Spares Centre (see oppo­site), using the order form enclosed.

NOTE: Our Engineers will use every effort to avoid damage to floor coverings and adja­cent units when carrying out repairs/service work, but in locations where the Engineer
advises you that it will be impossible to move appliances without risk of damage,he will
only proceed with your approval
that no liability is accepted.

Spare Parts

Please remember your new appliance is a complex piece of equip­ment.
‘DIY’ repairs or unqualified and untrained service people may put you
in danger,could damage the appliance and might mean you lose
cover under Hotpoint’s Parts Guarantee.
If you do experience a problem with the appliance don’t take any
risks; call in Hotpoint’s own Service Engineer (see Key Contacts).
Our spare parts are designed exclusively to fit only Hotpoint appli­ances. Do not use them for any other purpose as you may create a
safety hazard.

Disposal of your Product

To minimise the risk of injury to children please dispose of your prod­uct carefully and safely. Remove all doors and lids. Remove the mains
cable (where fitted) by cutting off flush with the appliance and always
ensure that no plug is left in a condition where it could be connected
to the electricity supply.
To help the environment, Local Authority instructions should be fol­lowed for the disposal of you product.

Key Contacts

Service

Hotpoint has the largest appliance manufacturer’s service

team in Europe,trained specialists directly employed by

us to ensure your complete confidence.

Repair Service

UK: 08709 066 066

Republic of Ireland: 1850 302 200

You will be asked for the following information:-

Name, address and postcode.

Telephone number

Model / Serial number of the appliance

Clear and concise details of the query or fault

Place and Date of purchase

(Please keep the receipt as evidence will be required when the

engineer calls).

Extended Warranty

To join: UK 08709 088 088

Republic of Ireland: 1850 502 200

Genuine Parts & Accessories

Mail Order Hotline

UK: 08709 077 077

Republic of Ireland: [phone]

For further product information

All Hotpoint Services are offered as an extra benefit and do not affect your

statutory rights.

This appliance conforms to the following EEC
Directives:
Electromagnetic Compatibility Low Voltage
Equipment
89/336/EEC 73/23/EEC
92/31/EEC 93/68/EEC
93/68/EEC

08701 50 60 70

General Domestic Appliances Limited, Morley Way,

Peterborough,PE2 9JB

PRINTED BY SIMLEX .FOUR ASHES,WOLVERHAMPTON. September 2001 Part No.4966200031 - 01