Hoover VHD 9 Instruction Book

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Page 1

Instruction

Book

Instructions for installation and use

9kg Washing Machine

Page 2

Introduction

Please read and follow these instructions carefully and operate the machine accordingly. This booklet provides important guidelines for safe use, installation, maintenance and some useful advice for best results when using your machine.

Please complete the information below referencing your products details found on the rating plate that is attached to the porthole of your machine:

Model Number:___________________

Serial Number (16 digits): _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Our customer service advisors will require this information whenever you contact Hoover. Please keep all documentation in a safe place for future reference or for any future owners.

Delivery information

Please check that the following items are delivered with the appliance:

● Instruction manual

● Guarantee card

● Blanking plugs

● Inlet hose

Check that no damage has occurred to the machine during transit.

Guarantee

Your new Hoover appliance comes with a 12-month call-out, parts and labour guarantee. Registering your appliance also gives you an additional 4-year parts guarantee absolutely free. To activate both your 12-month and 4 year guarantees, you must register your appliance within 30 days, quoting your model number, serial number, plus the date and price of you purchase.

08444 810 157

or register online

www.hoover.co.uk

If you would like to register for an additional 4 years labour protection, please ask our service advisor for cost details, or complete the enclosed form.

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08705 400 600

Caring for the environment

Together, we share the responsibility to safeguard our environment for future generations. At Hoover, that means continually developing new, intelligent technologies to produce electrical appliances that perform more efﬁciently and use less electricity and less water. This signiﬁcantly reduces the carbon footprint from your appliance.

Our ongoing commitment will ensure that we will continue to develop more intelligent, more efﬁcient appliances for future generations.

European Directive 2002/96/EC

This appliance is marked according to the European directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE).

By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.

The symbol on the product indicates that this product may not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment.

Disposal must be carried out in accordance with local environmental regulations for waste disposal.

For more detailed information about treatment, recovery and recycling of this product, please contact your local city ofﬁce, your household waste disposal service or the shop where you purchased the product.

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If the appliance is installed on a carpeted ﬂoor ensure that the ventilation holes on the base of the appliance are not obstructed.

If the appliance is not running properly or breaks down, switch off the power, turn off the tap and do not tamper with the appliance. Contact an authorised serviceman and ask them to use ofﬁcial Hoover spare parts.

Warning! The company denies all liability if and when these instructions are not respected.

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Step 1. Remove all outer packaging from the machine. Check there is no damage to the machine before continuing the installation process.

Step 2. Carefully cut through the hose-retaining clip at the rear of the machine, taking care not to cut the hose itself.

Step 3. Remove the 4 retaining screws at the rear of the machine, as indicated in the image on the left. Use the blanking plugs provided in the

instruction booklet pack to cover the holes once the

screws have been removed.

Step 4. Tilt the machine forward and apply the insulation base panel (corrugated plastic) to the base of the machine using the self-adhesive strips.

Installation

Before installing the machine, ensure that the mains plug and water supply valves are easily accessible from your chosen machine location.

Make sure there is enough space for the machine. Select a space at least 600mm wide and 850mm high. Also leave enough space to open the door fully so you can load and unload it easily.

Keep the area underneath and around the machine free of combustible materials such as lint, paper, rags, chemicals etc.

All machines are tested with water prior to leaving the factory, so a small amount of water may be present in the drum and the drain hose.

Flooding may occur if any part of the installation process is not completed correctly.

Electricity Supply

Washing machines are supplied to operate at a voltage of 230-240V, 50 Hz single phase. Please check that the supply circuit is rated to at least 13A.

The plug is already equipped with a 13A fuse, which is BS 1362 ASTA approved. Any replacement must be the same rating and speciﬁcation. If the fuse cover is lost, do not

use the plug until it is replaced.

Electricity can be extremely dangerous. Please take care when connecting your machine to the electricity supply.

This washing machine must be earthed.

The socket outlet and the plug on the appliance must be of the same type.

Do not use multiple adapters and/or extension leads.

The wires in the mains lead are coloured in accordance with the following codes:

Blue NEUTRAL Brown LIVE Green and Yellow EARTH

Appliance complies with European Directive 73/23/EEC, 89/336/EEC

replaced by 2006/95/EC and 2004/108/EC and subsequent amendments.

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Connecting the Cold Water Supply

Only one hose is required to install this machine to a cold water supply. Cold ﬁll is an energy efﬁcient system. Only the water required to wash the laundry is heated. There is no loss of heat in the pipeline from the hot water tank or the boiler.

If your previous machine installation was hot and cold ﬁll ensure that the hot tap is ﬁrmly closed to prevent leakage.

This machine has an inlet hose with a 19mm (3/4") threaded ferrule ﬁtted to the end, to attach between the threaded connector on the appliance and the water supply. Only use the new hose supplied to connect the machine and ensure that the sealing washers are in place inside the hose connectors.

Do not re-use old hoses that are attached to existing installations.

Do not over-tighten the connections. Hand tight is sufﬁcient.

Do not trap or kink the hose.

Step 1. Connect the elbow end of the hose

provided to the threaded inlet on the back of the machine.

The grey pipe needs to connect to the white threaded inlet on the machine.

Step 2. Hand tighten the connector.

Step 3. Connect the straight ends of the pipes to the water supply; ensure that there are no kinks.

Step 4. Turn on the water supply and check there are no leaks. If there is a leak, turn off the water

supply, disconnect the hose and check the sealing washers are in place. Reﬁt the hose and turn on the water supply.

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Levelling The Machine

Your machine is heavy so care must be taken when moving it. We recommend that two people move the machine to avoid strain and possible injury. Take care not to damage ﬂooring when moving the machine and do not drag or lift the machine by its door.

When moving the machine to its ﬁnal position, take care not to kink or damage the hose at the back of the machine.

Once the machine is in place the feet should be adjusted to ensure that the machine is level. If the machine is not level it may become very noisy or move during the spin cycle.

Step 1. Turn the locking nut clockwise to release the screw adjuster on the feet.

Step 2. Adjust the feet on the corners of the machine by rotating each foot to raise or

lower its position until it is ﬁrm and level on the ground.

Step 3. When the machine is ﬁrm and level, tighten the locking nuts on the feet in an anti-clockwise direction until they reach the base of the machine.

Testing the Installation

Refer to “Selecting the wash programme” for details of how to select programmes.

Step 1. Turn on the water supply and check for leaks from the ﬁll hose.

Step 2. Switch on the electricity supply.

Step 3. Select the spin programme and then press the Start Pause button to start the

machine. Allow the programme to continue for one minute and then cancel the programme by returning the selector to the OFF position. This will remove any water remaining in the machine from factory testing.

Step 4. To check for cold water ﬁlling to the machine:

Select the rinse programme and press the Start Pause button to start the machine.

Once the rinse has ﬁnished, allow the tumble action to continue until the water has pumped out. Check that the drain outlet is not leaking or overﬂowing.

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Description of the Machine

The Hoover VisionHD ZD 9 washing machine details are indicated below:

Detergent Dispenser

Control Panel

Door Handle

Porthole Door

Filter

Adjustable Feet

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Door Locked indicator

The Door Locked indicator light is illuminated when the door is fully closed and the machine is ON. When Start Pause is pressed on the machine with the door closed the indicator will ﬂash momentarily and then illuminate. If the door is not closed the indicator will continue to ﬂash. A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has ﬁnished and the door locked light has gone out before opening the door. As a safety measure, check that there is no water evident in the drum. At the end of the cycle turn the programme selector to OFF.

If the programme is paused, the door locked indicator will go out after 2 minutes and the door can be opened. Check there is no water evident in the drum before opening the door.

Digital Display

The easy-to-use Digital Display gives you total control of your wash cycle, whether it is adjusting the wash length using our Wash Time Selector, delaying the start of your wash, or adjusting the temperature and spin speed of your selected programme. The simplicity of the Digital Display understates the advanced technology, which clearly displays all the wash cycle information, putting you in control.

Wash Temperature

When a programme is selected the relevant indicator will light up to show the recommended wash temperature. You can select a different temperature by pressing the Temperature button. For example: The Cottons programme will default to 40°C.

With this control the temperature can be reduced to 30°C to reduce energy consumption or increased to 60°C for a more intensive wash.

Today, most detergents have been improved to wash efﬁciently at lower temperatures, therefore we have set the default temperature settings of each programme to a lower level, saving electricity and reducing the carbon footprint of your machine.

Please refer to the Programme Guide for the maximum temperature to which each programme can be set.

Programme

Selector

Start/Pause

Button

Spin Speed Selector

Digital

Display

Wash Time

Selector

Door Lock

Indicator

Stain

Blaster

Sensitive

Care

Delay

Start

Temperature

Selector

Fast Iron

Wash Cycle Time/

Delay Start Indicator

Kg Mode

Wash Temperature

Indicator

Spin Speed

Indicator

Wash Length

Indicator

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Sensitive Care

The Sensitive Care option washes your clothes in a deeper than normal water level to provide gentler washing for especially delicate fabrics, while detergent is removed thoroughly with ﬁve extra rinses. Perfect for people with delicate skin, this option can be selected on all Cotton and Synthetic cycles.

This option does not need to be selected on the Delicate, Woollen or Silk programmes, as it is already an integrated part of the wash cycles.

Delay Start

This option allows you to delay the start of your wash cycle by up to 24 hours. By pressing the Delay Start button, the time delay will be shown on the display (h00). This will increase in one-hour intervals each time the Delay Start button is pressed. Continue to press the button until the required time is reached, then press the Start Pause button to activate the machine. The machine will start its cycle once the required number of hours has passed.

To cancel the Delay Start option, press and hold the button for 5 seconds until the display shows the settings for the selected programme. To start this programme, press the Start Pause button. To cancel the process, turn the Programme Selector to the OFF position and then select another programme.

Temperature

When a programme is selected the relevant indicator will light up to show the recommended wash temperature. The Temperature button can be used to decrease or increase the temperature of your chosen wash cycle. Each time the button is pressed, the new temperature level is shown on the Wash Temperature Indicator.

Spin Speed

The spin cycle is used to remove as much water as possible from the laundry without damaging your clothes. The recommended spin speed for each programme is already set to the highest level for that chosen programme. By pressing the Spin Speed button you can reduce the spin speed in 100rpm intervals.

To cancel the spin cycle altogether, set the spin speed to 0.

It is not possible to select a spin speed higher than that suitable for the programme selected. This feature is designed to avoid damage to your clothes.

It is possible to modify the spin speed at any time without stopping or pausing the machine.

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Press the Fast Iron button and the machine will pump out the water to complete the cycle. The load will not be spun and will therefore be very wet.

Fast Iron Function

Action Required to Complete the Cycle

short spin of very low speed.

To select a full spin cycle please turn the dial to the required spin programme.

The machine stops in the ﬁnal rinse stage and the option indicators blink. The load is held in the water in the drum, thus reducing creasing and enabling easier ironing.

Press the Fast Iron button to continue with the programme. The machine will then pump out the water and the programme will conclude with a short spin. Finally, the programme carries out a brief tumbling action to loosen the items in the load.

The machine stops in the ﬁnal rinse stage and the option indicators blink. The load is held in the water in the drum, thus reducing creasing and enabling easier ironing.

Press the Fast Iron button and the machine will pump out the water and complete the cycle with a short spin cycle.

The machine stops in the ﬁnal rinse stage and the option indicators blink. The load is held in the water in the drum, thus reducing creasing and enabling easier ironing.

Wash Time Selector

Once the programme has been selected the indicator light will automatically show the minimum time required for that programme. Pressing the Wash Time button increases the duration of the wash cycle, and adjusts the wash settings accordingly. For example: Using this button on the Rapid Wash cycle will enable you to select either a 14, 30 or 44 minute wash cycle.

This selection is only available on the Cotton, Synthetic and Rapid programmes.

Automatic Features

KG Mode (Half Load)

Available on the Cottons and Synthetics cycles, the intelligent sensor adjusts the water level and programme length throughout each phase of the cycle according to how much laundry you load into the machine. The KG Mode indicator will light up when the intelligent sensor is weighing the laundry.

The washing machine is ﬁtted with a self-adjusting water level system. This system enables the machine to use the optimum amount of water needed to wash and rinse the laundry in relation to the particular load. This results in a reduction of the water and electricity used without in any way compromising the washing and rinsing performance. The amount of water and electricity used will always be appropriate for the clothes load size.

The washing machine automatically ensures excellent washing results at minimum cost whilst respecting the environment.

Out of Balance protection

This model is ﬁtted with an electronic sensor device that checks if the load is balanced correctly. If the load is slightly unbalanced the machine will re-balance it automatically and then carry out the normal spin. If, after several attempts, balance is not restored a reduced spin speed will be used. If loads are seriously unbalanced the spin stage will be cancelled. This helps limit vibration, reduce noise and improve the washing machine's reliability and life.

Pulse Technology

Thanks to the new generation of 3 phase motors controlled by a sophisticated electronic system, we have developed a new washing mode which simulates hand washing action during wash cycle. The new motor allows the drum to move with a pulse action, turning 3 movements clockwise followed by 3 movements anti-clockwise. This action of partial rotation with pauses in between creates a delicate wash only equalled to that of hand washing.

This delicate wash system applies to all programmes identiﬁed with this symbol

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Rinse

This programme carries out three rinses with an intermediate spin (which can be reduced or excluded by using the Spin Speed option). It can be used for rinsing any type of fabric e.g. use after hand washing.

Spin

The Spin programme completes the spin at the maximum spin speed, this can be reduced by using the Spin Speed option button.

Drain

This programme drains out the water from the machine.

Silk

This washing machine also has a gentle Silk and Hand Wash programme. This programme allows a complete washing cycle for garments speciﬁed as “Hand Wash Only” and laundry items made from silk or speciﬁed “Wash as Silk” on the fabric label.

The programme has a maximum temperature of 30°C and concludes with 3 rinses, one for fabric conditioner, and no ﬁnal spin.

Wool

This is a programme dedicated to washing fabrics labelled with the Woolmark symbol . The cycle consists of alternate periods of activity and pauses. Washing and rinsing are carried out using a high water level to provide the best results. The programme has a maximum temperature of 40°C and concludes with 3 rinses, one for fabric conditioner, and a short spin at 800rpm.

Sports

This washing machine has a unique Sportswear programme. It is specially designed to wash mixed sportswear fabrics that cannot be washed on

hotter programmes and is designed to remove the dirt and staining created by participation in sports activities.

This programme washes at a cool 30°C, rinses twice (one is for fabric conditioner) and spins at 800rpm for the best care of your really dirty, delicate garments.

Rapid

The Rapid programme allows a washing cycle to be completed in just 14 minutes! This programme is particularly suited to slightly dirty cottons and mixed fabrics.

Using the Wash Time button on the Rapid cycle will enable you to select either a 14, 30 or 44 minute wash cycle.

When selecting the rapid programme, please note that we recommend you use only 20% of the recommended quantities shown on the detergent pack.

For information about these programmes please refer to the programmes table.

5 2

3 6

5 2

3 6

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Fabric Type

Water

Temp

Recommended

(C°)

Water

Temp

MAX

(C°)

Spin

Speed

MAX

(RPM)

Max

Load

Size (kg)

Cottons,

Colourfast and

linen

Cottons, Non-

fast Coloureds,

mixed fabrics

Mixed fabrics and synthetics

Delicate fabrics

Silk and ‘Hand

Wash Only’

garments

Machine

washable wool

Mixed fabrics

Lightly dirty cottons and

synthetics

30 30 30

1600

800

400

800

800 800

800

30 40 40

4.5

2.5

1.5

2.5

3.5

Length of Programme Detergent

Short

1:36

1:10

1:06

0:24

0:12

0:04

0:59

2:24

0:14

Med.

2:04

1:56

1:25

0:30

Long

2:59

2:42

1:35

0:44

✓

✓ ✓ ✓

✓

✓ ✓ ✓

✓

2) Using the Wash Time button on the Rapid cycle will enable you to select either a 14, 30 or 44 minute wash cycle.

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Dispensing in the drum

Liquid detergents and some tablets are dispensed via the machine drum using the recommended dispensing device which is placed upright on top of the wash load towards the back of the drum. Some tablets are designed to be placed in the dispenser drawer, check the detergent pack for details.

Do not put any items into the drawer other than detergents that are designed to be dispensed from the drawer as they may cause blockage or damage.

Laundry

Items to avoid

We recommend that you do not wash underwired bras in the machine. Should the wires become detached they could cause damage to your clothes and the machine. If the wash care label states that the bra is machine washable then we advise placing it in a wash bag.

Recommendations

Always follow the wash care labelling on the garments.

Fasten zips, tie strings and close press-studs to prevent tangling. Ensure that pockets are emptied of loose change and other small items.

Unfold all items before placing them in the machine.

Check that there are no metal objects in the laundry as these may damage the laundry and the machine.

Place small items in a wash bag.

Divide the laundry according to the type of material (the symbol on the garment label) and colour, making sure that whites are separated from coloured garments

Do not exceed the values indicated in the “Programme Guide” which refers to the weight of the laundry items when they are dry.

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Running a Wash Cycle

This section summarises the main points when completing a wash cycle. For detailed explanations of features, options and details of the machine refer to the relevant section in the instruction manual.

Preparing the laundry

Select and sort the laundry according to the wash care labels found on each garment.

Loading the laundry

Open the door. Put the laundry in the washing machine. Close the door by pushing it until it clicks, ensuring that no items of laundry are obstructing the lock or door seal.

Putting detergent in machine

Open the drawer, choose the detergent and put in the recommended amount.

Do not exceed the dosage stated below:

Close the drawer again.

Note: Liquid detergents and some concentrated powders and tablets that are to be placed directly into the drum should be placed in the recommended dispensing device.

Selecting the wash programme

Refer to the Programme Guide or the programme descriptions on the front of the machine to select the most suitable programme. Turning the programme selector and aligning the programme name with the indicator selects the programme. Check that the tap is turned on and that the discharge hose is positioned correctly. Select the required wash options.

Starting the wash cycle

Press the Start Pause button. The Door Locked indicator and KG Mode lights will illuminate. After a few seconds the wash cycle will begin. During the ﬁrst 4 minutes of

Compartment

Wash

Maximum quantity of

powder/liquid

Prewash (option)

Main Wash

(all programmes)

Fabric Conditioner

100 ml

200 ml

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Care and Maintenance

The washing machine needs very little maintenance, but regular attention to a few small details will ensure the continued performance of your washing machine.

Do not use abrasive cleaners, scouring pads, solvent-based cleaners or polishes; wiping the outside of the machine with a damp cloth will sufﬁce.

Cleaning the soap dispenser

It is advisable to clean the compartments occasionally to remove detergents and additives. To do this you need to do the following:

Step 1. Pull the drawer out ﬁrmly from the machine, but without forcing it. Step 2. Clean the compartments and the siphon cover under warm running water. Step 3. Clean the outlet of the soap dispenser to remove any residue of soap powder. Step 4. Replace the drawer.

Cleaning the door glass

Regularly clean the door glass with a damp cloth. A build up of soiling and residues from the water may result in water leaking from the door.

Do not use abrasive cleaners as they can scratch the surface.

Cleaning the ﬁlter

The washing machine is ﬁtted with a special ﬁlter to prevent items such as coins, buttons, etc. blocking the discharge hose. These may be retrieved by:

Step 1. Opening the ﬁlter cover.

Step 2. Pull out the corrugated hose (only

available on certain models), remove the stopper and drain the water into a container.

Step 3. Before removing the ﬁlter, place an absorbent towel below the ﬁlter cap to collect the small amount of water that is likely to be inside the pump.

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Problem Solving Guide

Defects you can remedy yourself

Before calling Hoover Service for technical advice please run through the following checklist. A charge will be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the problem persists after completing the recommended checks, please call Hoover Service (tel: 08705 400 600); they may be able to assist you over the telephone.

The machine will not start…

● Close the door. Check that there is power to the machine. Select a programme

and press Start Pause. Check if the door locked light is illuminated.

If it is not, check the following:

1. Is the machine connected to the electrical supply?

2. Is the electrical supply OK? Check another socket.

3. Has the fuse on the machine blown? If so, replace it.

● If the door locked light is illuminated and the machine does not start this means

that the machine cannot ﬁll with water, check the following:

1. Check the programme dial is correctly aligned with the programme.

2. Is the water supply to the machine switched on?

3. Are the pipes kinked or restricted in any way?

Water does not drain away… (error 3 will be displayed)

● Ensure that there is not a blockage in the drain hose or the hose is not kinked.

● Is the drain hose installed correctly? If connected to the sink waste make sure you

have cut the membrane or removed the bung from the under sink drainage unit.

● Check for foreign bodies in the ﬁlter. If present, clean the ﬁlter.

● If you have found any of the above problems correct them and run the machine

through a spin cycle to drain the water.

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The door will not open…

● Has the programme ﬁnished? Is the END light illuminated? If not the programme

is not complete. Has the door locked light gone out? If not wait a further two minutes and the light will go out and you will be able to open the door.

● Has the programme ﬁnished but the door remains locked? The display reads

Error 2. Turn the machine to OFF to reset the machine and this will allow the door to open.

● If water remains in the drum refer to 'Water does not drain away…' above.

Problem with the dispenser…

● Not all the detergent has been ﬂushed away.

1. Check the water supply tap is fully turned on.

2. Check the inlet hose is not kinked.

● The dispenser drawer will not close properly.

1. Check the drawer is aligned properly

2. Check the drawer is not clogged with detergent (see Care and Maintenance)

● Steam is coming from the dispenser. The machine is designed to vent through the

drawer, this is nothing to worry about.

Error 9 is displayed…

●

Cancel the programme by returning the selector to the OFF position.

Select again the programme and press the START/PAUSE button to switch the machine on.

Remember, you may be charged for the service call if incorrect installation or misuse causes a problem with your machine.

If the following error codes are displayed, switch OFF the machine and contact Hoover Service: 0, 1, 4, 5, 7 and 8.

Note: The use of environmentally friendly, phosphate-free detergents (check detergent information on pack) can have the following effects:

● Waste water from rinsing may be cloudier because of the presence of a white

powder (zeolites) held in suspension, without the rinse performance being adversely affected.

● Presence of white powder on laundry after washing, which is not absorbed by

the fabric and does not alter the colour of the fabric.

● The presence of foam in the ﬁnal rinsing water is not necessarily an indication of

poor rinsing. Carrying out more rinse cycles does not serve any purpose in such cases.

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After Sales Service

Customer Service

At Hoover, we aim to make appliances that are reliable and long lasting. However, should your appliance need to be serviced during its working life, no one is more qualiﬁed to maintain your appliance than our own Hoover Service engineers. To book a service call or to ask our customer service advisors for help on using your appliance, please call:

08705 400 600

or contact us online

www.hoover.co.uk

Please have your model and serial numbers at hand when calling our service department, as they will require this information.

(Telephone lines open: Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm, Sunday 10am to 4pm). We may record your phone calls with our representatives to monitor and improve the quality of service we provide.

Guarantee

Your new Hoover appliance automatically comes with a 12-month call out, parts and labour guarantee.

08444 810 157

or register online

www.hoover.co.uk

Providing that you register your purchase, Hoover guarantees all parts of this product for 5 years from the date of purchase. During the ﬁrst year Hoover approved engineers will replace or repair all defective parts free of charge, except for parts subject to fair wear and tear, such as interior lamps.

In years 2-5 replacement parts will be supplied free only if ﬁtted in the UK or Republic of Ireland by Hoover and the appropriate labour charges paid. An extended warranty may be purchased to also cover the labour costs. Please ask our customer service advisors for cost details or complete the enclosed form.

To qualify for beneﬁts under the guarantee, you must be able to provide proof of date of purchase and the appliance must have been supplied, maintained and used in accordance with Hoover instructions.

Page 20

01204 556 111

or online

www.hoover.co.uk

01685 721222

or view our full range online

www.hoover.co.uk

Page 21

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