Instruction Book
Sensor Washer Dryer
®
English
Optima Wash System
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Delivery information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Do’s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Don’ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Unpacking the Product . . . . . . . . . . . . . . . . . . . . . . . 4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choose a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Electricity supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Water supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting to the cold water supply . . . . . . . . . . . . . . . . . . . . 8
Connection of the machine to the drain . . . . . . . . . . . . . . . . . 9
Moving the machine into position . . . . . . . . . . . . . . . . . . . . . 10
Adjusting the feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Testing the installation . . . . . . . . . . . . . . . . . . . . . . 10
Washing and Drying advice . . . . . . . . . . . . . . . . . 11
Loading your washing machine . . . . . . . . . . . . . . . . . . . . . . . 11
Sorting the laundry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Drying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Detergent dosage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dispensing instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Inter@ct 3D for the first time . . . . . . . . 15
The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wash and Dry Options. . . . . . . . . . . . . . . . . . . . . . . 20
Drying Time Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Automatic Features . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Programme Selector . . . . . . . . . . . . . . . . . . . . . . . . . 26
Special Programmes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Daily Programmes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programme Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
A Typical Wash and Dry Cycle. . . . . . . . . . . . . . . 29
Selecting the programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting the cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cleaning and Routine Maintenance . . . . . . . . 31
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Your Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hoovercare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2
Contents
Introduction
Please read and follow these instructions carefully and
operate the machine accordingly. This booklet provides
important guidelines for safe use, installation, maintenance
and some useful advice for best results when using your
machine.
Keep all documentation in a safe place for future reference or
for any future owners.
Delivery information
Please check that the following items are delivered with the
appliance:
● Instruction manual
● Guarantee card
● Blanking plug
● Inlet hose & hooked end support
(see Unpacking and Installation Instructions)
● Base panel & x2 push clips
● Energy Label
Do’s
● All packaging materials used are environmentally-friendly
and recyclable. Please help dispose of the packaging via
environmentally-friendly means. Your local council will be
able to give you details of current means of disposal.
● To ensure safety when disposing of an old washing
machine disconnect the mains plug from the socket, cut
the mains power cable and destroy this together with the
plug. To prevent children shutting themselves in the
machine break the door hinges or the door lock.
● This machine is solely for domestic use, i.e. to wash, rinse
and spin dry household textiles and garments.
Don’ts
● Do not touch the appliance when hands or feet are damp
or wet.
● Do not lean on the door when loading the machine or
use the door to lift or move the machine.
● Do not use adapters, multiple connectors and/or
extensions.
● Do not allow children to play with the machine or its
controls.
● Do not try to open the door when water is visible in the
drum, when the wash programme is in progress or when
the DOOR LOCKED message appears on the display.
3
Check that no damage
has occurred to the
machine during transit.
If it has, call for service
by GIAS.
Call
08705 400 600
PLEASE NOTE
This machine only
requires a cold water
supply
If the appliance is not
running properly or
breaks down, switch it
off, disconnect the plug
from the socket, turn
off the water supply
and do not tamper with
the appliance.
Consult GIAS Service
for possible repair.
Call
08705 400 600
Failure to comply with
the above can
compromise the safety
of the appliance. You
may be charged for a
service call if a problem
with your machine is
caused by misuse.
Remove the machine from its packaging close to the final
location of the machine.
1. Cut carefully around the base of the packaging.
2. Lay the machine on its back and remove the base and the
two polystyrene spacers on each side of the machine. We
recommend that a second person assist in the lifting and
manoeuvring of the machine.
3. Return the machine to the upright position, remove the
remainder of the packaging and the central screw in the
transit bar.
4
Unpacking the product
Dispose of the packaging safely. Make sure
it is out of the reach of children, it is a
potential source of danger.
4. Remove the four retaining screws in the transit bar and
pull out the transit bracket.
5. Take the base panel provided and fit the two self
adhesive strips by removing the backing paper on one
side and locating the strips on each side of the base
panel.
6. Tilt the machine forward and locate the base panel under
the front of the machine. Remove the remaining backing
paper from the self-adhesive strips and offer up the base
panel to the bottom of the cabinet.
5
We recommend you keep the transit bracket
and screws to protect the machine for future
transit.
The manufacturers will not be responsible
for any damage to the machine caused by
not following the instructions relating to
releasing the transit protection. The user is
responsible for all installation costs.
7. Take the two plastic fixing clips and fix the base panel to
the base of the machine. Bring the machine back to the
upright position.
8. Cover the central hole in the rear of the machine with the
cap enclosed in the instruction bag.
European directive 2002/96/EC
This appliance is marked according to the European directive
2002/96/EC on Waste Electrical and Electronic Equipment
(WEEE).
By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment
and human health, which could otherwise be caused by
inappropriate waste handling of this product.
The symbol on the product indicates that this product may not
be treated as household waste. Instead it shall be handed over
to the applicable collection point for the recycling of electrical
and electronic equipment
Disposal must be carried out in accordance with local
environmental regulations for waste disposal.
For more detailed information about treatment, recovery and
recycling of this product, please contact your local city office,
your household waste disposal service or the shop where you
purchased the product.
Choose a location
● After the machine has been installed, ensure that the
mains plug and water supply valves are easily accessible.
● Make sure there is enough space for the machine. Select a
space at least 600mm wide and 850mm high. Also leave
enough space to open the door fully so you can load and
unload it easily.
● Keep the area underneath and around the machine free
of combustible materials such as lint, paper, rags,
chemicals etc.
6
Installation
Do not plug the
machine in and switch
it on at the mains until
the installation is
completed.
Electricity supply
Washing machines are supplied to operate at a voltage of
240V, 50 Hz single phase. Check that the supply circuit is rated
to at least 13A.
The plug is already equipped with a 13A fuse which is BS 1362
ASTA approved. Any replacement must be the same rating and
specification. If the fuse cover is lost, do not use the plug until
it is replaced.
Electricity can be extremely dangerous.
This washing machine must be earthed.
The socket outlet and the plug on the appliance must be of
the same type.
Do not use multiple adapters and/or extension leads.
The wires in the mains lead are coloured in accordance with
the following codes:
Blue NEUTRAL
Brown LIVE
Green and Yellow EARTH
CE Appliance complies with European Directive 89/336/EEC,
73/23/EEC and subsequent amendments.
Water supply
● The cold water pressure should be between 0.5 and 8 bar
(0.05-0.8 Mpa).
● Do not connect the machine to a single outlet
instantaneous water heater.
● The water supply tap should be accessible when the
machine is installed.
● Before connecting the fill hose, check that the water is
running from the water supply tap to be used.
7
You may be charged for
a service call if a
problem with your
machine is caused by
incorrect installation.
If the mains cord on
this appliance is
damaged, it must be
replaced by a special
cord which is ONLY
obtainable from the
GIAS spares service. It
must be installed by a
competent person.
Call GIAS
01204 556111
Connecting to the cold water
supply
Only one hose is required to install this machine to a cold
water supply.
Cold fill is an energy efficient system. Only the water required
to wash the laundry is heated. There is no loss of heat in the
pipeline from the hot water tank or the boiler.
If your previous machine installation was hot and cold fill
ensure that the hot tap is firmly closed to prevent leakage.
This machine has an inlet hose with a 19mm (3/4") threaded
ferrule fitted to the end, to attach between the threaded
connector on the appliance and the water supply.
Only use the new hose supplied to connect the machine and
ensure that the sealing washers are in place inside the hose
connectors.
Do not re-use old hoses which are attached to existing
installations.
Do not over-tighten the connections. Hand tight is sufficient.
Do not trap or kink the hose.
1. Connect the elbow end of the hose provided to the
threaded inlet on the back of the machine.
Grey pipe to the white threaded inlet on the machine.
2. Hand tighten the connector.
3. Connect the straight ends of the pipes to the water
supply; ensure that there are no kinks.
4. Turn on the water supply and check for leaks. If there is a
leak, turn off the water supply, disconnect the hose and
check the sealing washers are in place. Refit the hose and
turn on the water supply.
8
This Appliance
must be
connected to a
COLD WATER
supply only.
Connection of the machine to the drain
This machine must be connected in accordance with the water supply regulations. Water byelaws
prohibit connection to a surface water drain.
Decide which plumbing option suits you best then follow the instructions below.
Option 1
Waste pipe connection (waste trap)
Fit the hooked end support to the outlet pipe. Position at least 800mm off the floor.
After removing the blanking plug or cutting the membrane from the waste system securely fix the outlet
pipe to the drainage system, using a hose clip.
Secure the hooked end support up to at least 800mm to avoid water being drawn back into the machine.
Option 2
Into a standpipe
Ensure that the standpipe is not located near an electrical socket.
Fit the hooked end support to the outlet pipe. Install the hose into the standpipe ensuring that the pipe
is at least 500mm from the floor.
Insert the outlet pipe approximately 100mm into the standpipe.
9
All machines are tested with water prior to leaving the factory so a small
amount of water may remain in the drum and drain hose.
Flooding could occur if any part of the installation is not completed correctly.
800 mm
hose clip
hooked end support
sink
flexible
discharge hose
trap with hose
adaptor
100 mm
500 mm min
Moving the machine into
position
Your machine is heavy so care must be taken when
moving it. We recommend that two people move the
machine to avoid strain and possible injury.
● Take care not to damage flooring when moving the
machine.
● When moving the machine to its final position take
care not to kink or damage the hose at the back of
the machine.
Adjusting the feet
Once the machine is in place the feet should be
adjusted to ensure that the machine is level. If the
machine is not level it may become noisy or move.
Adjust the feet on the front corners of the machine
until the machine is firm and level.
When the machine is firm and level, tighten the
locking nuts on the two feet.
Refer to ‘Selecting the Wash Programme’ for details of how to select programmes.
1. Turn on the water supply and check for leaks from the fill hose.
2. Switch on the electricity supply.
3. Select the spin programme and then press the Start Pause button to start the machine. Allow
the programme to continue for one minute and then cancel the programme by returning the
selector to the OFF position. This will remove any water remaining in the machine from factory
testing.
4. To check for cold water filling to the machine:
Select the rinse programme and press the Start Pause button to start the machine.
Allow the tumble action to continue until the water has pumped out. Check that the drain outlet is
not leaking or overflowing.
5. Switch off the machine at the end of the cycle by turning the programme knob to the OFF position.
6. Select the spin programme and press the Start Pause button to start the machine. If the
machine takes longer than one minute to empty check the drain hose for kinks.
Installation testing is now complete.
Now you have successfully installed the machine we advise that you run the machine to ensure the drum
is thoroughly clean after testing and storage. Select Cottons 90°C programme and run the machine for a
complete cycle using only wash detergent and water.
This programme will take approximately 2 hours to complete.
10
Testing the installation
Do not drag or lift the
machine by its door.
The following tips are designed to assist in getting the best
results from your machine whilst using it in the most
environmentally-friendly and economical way. It is also important
to understand the items to avoid in your laundry, to ensure the
continued safe and reliable operation of your machine.
Loading your washing machine
To make further reductions of energy, water and detergent
consumption, we recommend that you put a full load into your
machine. Energy savings of up to 50% can be achieved by
washing one full load compared to two half loads.
Do not overload the machine as this will reduce the quality of the
wash and may cause damage to the machine and your laundry.
When is prewashing really needed?
Only with particularly dirty loads! Energy savings of 5 to 15%
are made by not selecting the prewash option for less dirty
laundry. Pre-treat awkward stains with a washable stain remover.
Which wash temperature should you choose?
Using stain removers before machine washing reduces the need
to wash at temperatures over 60°C.
Using a 40°C wash temperature can make energy savings of up
to 50%.
Heavily soiled laundry
To ensure the best performance when washing a particularly
dirty load, we recommend that you reduce the amount of items
to be put into the machine. Allowing more space in the drum
the items can circulate more freely and will wash better.
Sorting the laundry
Items to avoid
We recommend that you do not wash underwired bras in the
machine. Should the wires become detached they could cause
damage to your clothes and the machine. If the washcare label
states that the bra is machine washable then we advise placing
it in a wash bag.
Recommendations
Always follow the wash care labelling on the garments.
Fasten zips, tie strings and close press studs to prevent
tangling. Ensure that pockets are emptied of loose change and
other small items.
Check that there are no metal objects in the laundry as these
may damage the laundry and the machine.
Place small items in a wash bag.
11
Washing and Drying advice
Do not use the machine
to wash items that do
not have a wash label.
Do not wash items
previously treated with
solvents.
Drying
In addition to the above advice the guidelines below must be
followed when drying the clothes.
Sort the load for drying:
● By care symbols:
On the collar or inside seam:
Suitable for tumble drying.
Tumble drying at high temperature.
Tumble drying at low temperature only.
DO NOT tumble dry.
● By amount and thickness:
Whenever the load is bigger than the dryer capacity,
separate clothes according to thickness (e.g. towels from
thin underwear).
● By type of fabric:
Cottons/linen: Towels, cotton jersey, bed and table linen.
Synthetics: Blouses, shirts, overalls, etc. made of polyester
or polyamid, as well as for cotton/synthetic mixes.
Things to avoid
● Do not tumble dry woollens, silk, delicate fabrics, nylon
stockings, delicate embroidery, fabrics with metallic
decorations, garments with PVC or leather trimmings,
training shoes, bulky items such as sleeping bags, etc.
● Do not dry articles which have been treated with a dry
cleaning fluid or rubber clothes (danger of fire or
explosion).
● Foam rubber materials can, under certain circumstances,
when heated become ignited by spontaneous combustion.
Foam plastic, foam rubber and rubber-like material are
not suitable for tumble drying. Articles made from these
materials MUST NOT be placed in the dryer.
● Do not try to dry items that are dripping wet, this may
damage the appliance. Spin these items first.
12
13
Detergent dosage
Only use detergents which are suitable for use in a washing machine. You will obtain the best results
from your wash with the minimum use of chemical products, and the best care for your laundry if you
take into consideration the degree of soiling as well as the type of detergent to choose.
The amount of detergent to use depends on:
● Water hardness.
Depending on the hardness of the water and the type of detergent used, it is possible to reduce the
amount of detergent.
The softer the water supply, the less detergent is required.
● The degree of soiling.
It is possible to reduce the amount of detergent used depending on the degree of soiling.
Use less detergent for less soiled items.
● Amount of laundry.
It is possible to reduce the amount of detergent when washing only a small amount of laundry.
For smaller loads use less detergent.
The dosages shown on the packaging of detergents for washing delicates often already refer to a
reduced wash size. Always follow the dosage instructions on the detergent packaging.
The Dispenser
DO NOT exceed
the maximum
detergent
dosage
COMPARTMENT II
Mainwash detergent
Maximum dosage
200ml of powder
COMPARTMENT
Fabric Conditioner
Maximum dosage 100ml
COMPARTMENT I
Prewash detergent
Maximum dosage 100ml
of powder
14
Dispensing instructions
The detergent drawer is split into 3 compartments:
● the first, labelled "I", is for detergent utilised during Prewash.
● the second, labelled "II", is for detergent utilised during the main wash.
● the third, labelled is for special additives such as fabric softeners, fragrances, starch,
brighteners etc.
Dispensing in the drum
Liquid detergents and some tablets are dispensed via the machine drum using the recommended
dispensing device which is placed upright on top of the washload towards the back of the drum. Some
tablets are designed to be placed in the dispenser drawer, check the detergent pack for details.
Do not put any items into the drawer other than detergents that are designed
to be dispensed from the drawer as they may cause blockage or damage.
This machine will operate even if you do not programme the Inter@ct set-up. However, this machine has
Delay Start and Programme Set End Time functions and for these functions to work efficiently the
Inter@ct 3D must be programmed. This is a simple operation and special care has been taken during
manufacture to ensure that the user can operate this machine simply and effectively.
Programming the machine
Inter@ct needs to be programmed so that the correct clock setting and personal requirements are set.
When the machine is turned on and the programme dial is moved away from the OFF position to a
programme selection, a welcome message will appear:
This message is displayed for a short time while the machine recognises which programme has been
selected. When the machine is ready, the programme details will appear on the display and from here
you may now begin programming the machine.
Example
15
Using Inter@ct 3D for the first time
WELCOME!
0:00
00 00
COTTON WHITE
HEAVY SOIL
11 90
Spin Speed
x100
Programme
selected
Temperature
(°C)
Please note that when using the Inter@ct menu you have 30 seconds per
operation to make your selection. Should you run out of time, the display
will return to the start screen, and you simply have to re-enter the Inter@ct
menu and continue with the programming.
16
To enter the menu
Hold down the Sensitive Care and the Delay Start buttons together for 5 seconds or until the beep sounds.
The menu options can be changed by pressing the Sensitive Care button. To confirm and enter an option
press the Delay Start button.
Set New Time
This function needs to be set for two reasons, firstly to display the current time of day on the screen and
secondly for the Programme Set End Time/Delay Start settings to work correctly.
You will notice in the display window that the hours on the clock will be flashing. To set the hours you must
press the Sensitive Care button until the required figure is displayed. Then press the Delay Start button to
enter the chosen figure. Now the minutes on the clock will begin to flash. Again, press the Sensitive Care
button until the required minutes are displayed and press Delay Start to input the selection. When you have
set the time, the display will ask if you wish to Set the Time Mode.
Setting the Time Mode (default setting – ABSOLUTE)
The Set Time Mode allows you choose how you wish the Programme Set End Time and Delay Start functions
to be controlled.
You will be presented with two options. The first, called Absolute Time Mode (ABSOLUTE), allows you to set
the actual time you want the programme to begin or end, e.g. Programme to start/end at 08:00. The
second, called Relative Time Mode (RELATIVE), allows you to delay the start or end of your wash cycle by
adding hours to the current time displayed on the clock, e.g. Programme to start/end in 4 hours 30 minutes.
You can select which option you require by pressing the Sensitive Care button until your preferred option is
displayed, and then pressing the Delay Start button to accept the option you have chosen.
Both options are very useful, but Absolute Time Mode is easier to use since there is no need for you to
calculate how many hours to leave before you want the machine to end or start your chosen cycle.
When you have entered your preferred Time Mode the display will then ask for Enable Final Beeping to be
set.
Enable Final Beeping (default setting – YES)
Here you have the option to have a beeping alarm to let you know the wash cycle has finished. By pressing
the Sensitive Care button you can scroll through the YES and NO options.
To confirm your selection press the Delay Start button. The screen will then move to the next stage and ask
you if you wish to Enable Memory.
SET NEW TIME
0:08
17
Enable Memory
(default setting – NO)
This is a useful feature if you frequently wash laundry using
the same programme. Selecting Enable Memory will tell the
machine to remember the last programme/functions used and
set them in the memory. This feature works only on the
Cottons, Delicates, Synthetics and Woollens programmes. The
memory does not retain settings within the Special
Programmes group. Select YES or NO by using the Sensitive
Care button and confirm your selection by pressing the Delay
Start button.
Demo Mode
(default setting – NO)
The display will now show a message asking if you require the
demo mode to be set. Please set this option to NO if this has
not already been done. This function is for SERVICE use only. If
the demo mode option is set to YES, the wash programme
WILL NOT commence when you exit the Inter@ct 3D menu.
The Demo Mode must be set to NO for the wash cycle to
commence. Select NO using the Sensitive Care button and
confirm your choice with the Delay Start button. You will then
be asked if you wish to Exit the Menu.
Exit Menu
If you are happy with the settings you have selected, you can
now exit the menu by selecting YES via the Sensitive Care
button and confirm this selection using the Delay Start button.
However, if you are not happy with some of the settings
selected you must select NO and you can then start
programming again from the beginning. By pressing the Delay
Start button you can enter and bypass each option individually
until you reach the option you would like to change.
When you are completely satisfied with the menu options you
have selected, you may exit the menu. Testing of the
installation may now start. If you wish to change any of the
menu settings at a later date, you can enter the menu as
previously described, run through the menu options from the
beginning and change whichever options you wish. This may
be useful for changing Set New Time when Daylight Saving
starts or ends.
Once set, the menu options will remain in the memory of
the machine even if the machine is unplugged or there is a
power cut.
18
Turning the machine on
Turn the machine on by selecting a programme using the programme selector. The display will then
indicate the name of the programme, the spin speed and temperature of the wash and this display will
remain until you press the Start Pause button or return the programme selector to the OFF position.
The Control Panel
The programme selector must be return to the OFF position to reset the
controls between each wash cycle.
INTER@CT
Display
Drying Options
Spin
Speed
Time
Saver
Stain
Blaster
Wash
Temp
Sensitive
Care
Start
Pause
Delay Start/
Set End Time
Child Lock
Programme
Selector
COTTON WHITE
HEAVY SOIL
11 90
19
Start Pause
Start
After selecting the programme and the required options (see the Wash Options section of this manual),
press the Start Pause button once to start the wash cycle. The display will indicate that the door is locked
and the machine will begin to sense the wash load and ask you to wait.
After the appropriate parameters have been programmed by the machine the display will indicate the
approximate time until the end of the programme. This calculation is based on a full load and will be
adjusted to suit the size and composition of the load as the machine progresses through the wash cycle.
Pause
The programme may be paused at any time during the wash cycle by holding down the Start Pause button
for about three seconds. When the machine is in the paused mode the following display will appear:
PLEASE WAIT
SET PARAMETERS
11 90
END: 2H 45M
WASHING
11 90
PAUSED PROGRAM
DOOR LOCKED
11 90
20
After about two minutes the display will then change to the following, which means that the door can
now be opened:
To restart the programme, close the door and press the Start Pause button.
Cancelling and changing the programme
To cancel the programme the programme selector should be turned to the OFF position. In this mode the
display will go blank because the machine is now OFF. When a new programme is selected the display
will indicate that the programme has been cancelled as follows:
Spin Speed Selection
By pressing the Spin Speed option button it is possible to reduce the maximum spin speed of your
selected programme to suit your needs and to help reduce any creasing of fabrics. The maximum spin
speed will vary depending on the specification of the machine.
Wash and Dry Options
The following options should be selected BEFORE pressing the Start Pause button.
The light on each option button will come on if the option has been selected.
To start another wash cycle the programme selector must be returned to OFF
once again BEFORE the next programme being selected and started.
PAUSED PROGRAM
DOOR OPEN
11 90
CANCELLED PROG
11 90
21
The light on the option button will come on if a spin speed lower than that stated in the programme
guide has been selected.
Time Saver
This option can be used on the Cottons (Cottons, Colourfast, Non-fast) and Synthetics programmes. By
selecting the Time Saver option, the wash time can be reduced by up to 50 minutes, depending on the
selected programme, temperature and load, without affecting the quality of the wash.
Stain Blaster
By pressing this button, which can only be activated in the Cotton cycles, the sensors in the new Activa
system come into operation. They affect both the selected temperature, keeping it at a constant level
throughout the wash cycle, and the mechanical function of the drum. The drum is made to turn at two
different speeds at crucial moments. When the detergent enters the garments, the drum rotates in such
a way that the detergent is distributed in a uniform manner. However, during the wash and rinse
procedures, the speed increases in order to maximise the cleaning action. Thanks to this special system, the
efficiency of the wash procedure is improved WITHOUT ANY INCREASE IN THE LENGTH OF THE PROGRAM.
Sensitive Care
By pressing this button you can activate a special new wash cycle in the Cottons and Mixed Fabrics
programs, thanks to the new Optima wash system. This option treats with care the fibres of garments
and the delicate skin of those who wear them.
The load is washed in a much larger quantity of water and this, together with the new combined action
of the drum rotation cycles, where water is filled and emptied, will give you garments which have been
cleaned and rinsed to perfection. The amount of water in the wash is increased so that the detergent
dissolves perfectly, ensuring an efficient cleaning action. The amount of water is also increased during
the rinse procedure so as to remove all traces of detergent from the fibres. This function has been
specifically designed for people with delicate and sensitive skin, for whom even a very small amount of
detergent can cause irritation or allergy. You are advised to also use this function for children's clothing
and for delicate fabrics in general, or when washing garments made of towelling, where the fibres tend
to absorb a greater quantity of detergent.
To ensure the best performance for your wash, this function is always activated on the Delicates and
Woollens programs.
Temperature Selection (Wash Temp)
This washing machine is equipped with a variable temperature function. Each press of the Wash Temp
button reduces the temperature of the wash. Greater energy savings can be achieved by setting the
temperature between 15°C and 40°C. By setting the temperature to 15°C the wash temperature is
equivalent to the water inlet temperature, thus reducing energy consumption further.
We recommend that the temperature shown on wash care garments should never be exceeded. The
machine will not accept a temperature input that is higher than that stated in the programme guide.
COTTON WHITE
HEAVY SOIL
11 90
Spin Speed ÷ 100 rpm; so in this example 11 = 1100 rpm
22
The light on the option button will come on if a temperature lower than
that stated in the programme guide has been selected.
Drying Option
Selecting the Drying Programme
The Hoover Sensor Washer Dryer gives many options for drying the laundry to suit all circumstances.
Drying may be completed as a separate programme selected using the Programme Selector (High
Dry/Low Dry) and the Drying Option button. It may also be completed as part of an automatic Wash'n
Dry programme by selecting the desired wash programme using the programme selector and the drying
programme via the Drying Option button.
The table below lists the programmes and the function of each programme.
For tumble drying select the appropriate drying programme via the drying option button. For drying
cotton fabrics select the High Dry option and for synthetic fabrics select the Low Dry option via the
programme selector. For automatic drying following a wash programme the machine will automatically
select the correct drying temperature (see programme guide page 28).
To select the drying programme as part of a Wash'n Dry or as a separate programme press the Drying
Option button, the display will indicate the first Auto Dry programme 'EXTRA DRY'. Continue to press
the button to select other options (see table). After the automatic programmes the display will indicate a
fixed drying time. By continuing to press the button the time will be reduced by 10 minutes for each
press of the button.
Do not mix cottons and synthetics to avoid damage to the laundry.
Note: If the drying time is selected before the wash cycle is completed the machine will automatically
commence the drying programme. Refer to the Programme Guide to identify which drying programme
will be automatically selected after the wash programme. To protect your laundry certain programmes
(eg Silk) cannot be followed automatically by a drying programme. The drying time can be reduced at
any time during the cycle but cannot be increased.
COTTON WHITE
HEAVY SOIL
11 90
Temperature (°C)
Sensor
Drying
Programmes
Timed
Drying
Programmes
Programme
Extra Dry
Ready to Air
Ready to Iron
Drying Time in 10 minute steps
Description
Select the degree of dryness that you
require.
This ranges from Extra Dry for bath
towels and bathrobes, through Cupboard
Dry for items that will be put away
without ironing, to iron dry that leaves
the laundry suitable for ironing.
Dryer will operate for the time selected
including 10 minutes of cooldown.
23
Cancelling or Changing the Drying programme
To cancel the drying programme press the Drying Option button for more than 5 seconds, 0 will appear
on the display following this action.
Once the drying programme has started the timed setting can be reduced (not increased) by pressing the
Drying Option button.
An Auto Dry programme can be changed to the cooldown phase by holding the Drying Option button
for more than 2 seconds, the display will show 10M.
Starting the Drying Programme
Press the Start button. The machine will indicate
The machine will then give an approximate time to end for the drying cycle. This time will be adjusted
during the cycle as the programme nears the end.
Drying Time Guide
The times given below are indicative and will vary with the exact level of dryness required (eg for ironing
or ready to hang) and the size and composition of the load.
Delay Start
The Programme Set End Time/Delay Start options can be used if you want the washing to be ready at a
later time (but within 24 hours). The way these buttons function will depend on which Time Mode you
have selected in the Inter@ct menu.
1. Set Delay Start
Press the Delay Start button once and press the hours and minutes buttons (Fast Iron and Child Lock)
until the required time is set. The display returns to the programme option if you do not start to set the
time within 5 seconds. Once you have set the required Delay Start, press the Start Pause button.
PLEASE WAIT
SET PARAMETERS
END: 3H 35M
DRYING
Type of fabric
Cottons, linen
Synthetics and mixed fabrics
Load Size
5kg
2kg
2kg
1kg
1200/1300 rpm
210 minutes
80 minutes
70 minutes
50 minutes
1500/1600 rpm
190 minutes
70 minutes
60 minutes
40 minutes
Spin Speed
24
If the Absolute Time Mode has been selected at the menu set-up stage and you wish to delay the start of
the programme until 08.00, the display will appear as follows:
If the Relative Time Mode has been selected at the menu set-up stage and you wish to delay the start of
the programme by 4 hours 30 minutes, the display will appear as follows:
2. Programme Set End Time
Press the Delay Start button twice and press the hours and minutes buttons (Fast Iron and Child Lock)
until the required time is set. When you are entering the Set End Time option, the display will
automatically show the earlier time at which the programme can end. This time may only be extended as
you require.
If the Absolute Time Mode has been selected at the menu set-up stage and you wish to delay the end of
the programme until 08.00, the display will appear as follows:
If the Relative Time Mode has been selected at the menu set-up stage and you wish to delay the end of
the programme by 4 hours 30 minutes, the display will appear as follows:
These options can be cancelled at any stage after they have been set by pressing the Delay Start button
for five seconds. The indicator light will go out and the buzzer will sound.
PROGRAM START
AT 08:00
DELAY START
BY 4H 30M
DELAY END
BY
4H 30M
PROGRAM END
AT 08:00
25
Child Lock
This is a useful feature to prevent children playing with the option buttons and tampering with the
programme you have set. After you have set the programme and option buttons you require, press the
Start Pause button. Press the Child Lock button in order to lock the control panel.
You may cancel this function by pressing the Child Lock button briefly until you see the light above the
button flash. While this light is flashing, press the Spin Speed button – the display will inform you that
the options are no longer locked and further changes can now be made.
Automatic Features
Automatic Variable Capacity (Half Load)
The washing machine is fitted with a self adjusting water level system. This system enables the machine
to use the optimum amount of water needed to wash and rinse the laundry in relation to the particular
load. This results in a reduction of the water and electricity used without in any way compromising the
washing and rinsing performance. The amount of water and electricity used will always be appropriate
for the clothes load.
The washing machine automatically ensures excellent washing results at minimum cost whilst respecting
the environment.
Out of Balance protection
This model is fitted with an electronic sensor device that checks if the load is balanced correctly. If the
load is slightly unbalanced the machine will re-balance it automatically to then carry out the normal spin.
If, after several attempts, balance is not restored a reduced spin speed will be used.
If loads are seriously unbalanced the spin stage will be cancelled. This helps limit vibration, reduce noise
and improve the washing machine's reliability and life.
When using the Delay Start/Set End Time functions, detergents must only be
put in the dispenser drawer. Adding detergents etc. to the drum and then
leaving them to stand for a long period of time may damage your laundry.
PROGRAM LOCKED
NO CHANGES
PROGRAM UNLOCK
CHANGE ALLOWED
26
Programme Selector
For handling the various types of fabric and their level of
soiling in your laundry the washing machine has different
programme groups according to type of wash, temperature,
spin speeds and duration (see Programme Guide).
Cottons
The Cottons programmes are designed for maximum washing
and rinsing. With spin cycles in between, they guarantee the
laundry is rinsed perfectly. The final spin cycle ensures laundry
is spun dry as much as possible up to the maximum speed.
The 90°C programme includes a Prewash cycle. This option is
particularly useful for heavily soiled loads and can be used
independently of the main wash programme. Detergent for
this programme should be added to the first compartment of
the soap drawer labelled "I" (please refer to the section of
this manual entitled “The Dispenser”). We recommend you
use only 20% of the quantity used for the main wash programme.
AA 40
This special programme has been created to allow you to obtain the best washing performance with a
full load, as the 60°C Colourfast, but with the advantage of the cycle being at 40°C. This gives energy
savings by reducing the temperature from 60°C to 40°C. The final spin speed is 1000rpm.
Synthetics and mixed fabrics
Washing and rinsing performance is optimised through drum rotation speeds and water levels. The
delicate spin action minimises creasing. The 50°C programme includes a prewash cycle. The final spin
speed for the synthetics programme is 800rpm and for the Acrylics 400rpm.
Delicates
This is a new concept in washing, with a cycle that consists of alternate periods of activity and pauses,
particularly suitable for washing very delicate fabrics. Washing and rinsing are carried out using a high
water level to provide the best results.
Special Programmes
Drying
Note: Dispensers used for concentrated powders and liquid detergents must be removed from the drum
before commencing the tumble drying programmes.
The load is dried in thermostatically controlled warm air. The drum changes direction during the drying
cycle to prevent the laundry from tangling and hence produce even drying. Cool air is used during the
last ten minutes of the drying cycle to minimise creasing.
High Dry
High temperature drying programme for Cottons and linen items, always refer to the care label
Low Dry
Low temperature drying programme for synthetics and mixed fibres, always refer to the care label.
Spin, Drain and Rinse
Individual programmes are available for spinning, at the maximum spin speed or less if selected using the
Spin Speed Selector; Draining the water from the machine and Rinsing, (including the opportunity to add
fabric conditioner).
27
Woolmark
This is a programme dedicated to washing fabrics labelled with the woolmark symbol . The cycle
consists of alternate periods of activity and pauses. Washing and rinsing are carried out using a high
water level to provide the best results. The programme has a maximum temperature of 30°C and
concludes with 3 rinses, one for fabric conditioner, and a short spin at 800rpm.
Handwash/Delicate
This programme allows a complete washing cycle for delicate garments or those specified as ‘Hand Wash
only’. The programme has a maximum temperature of 30°C and concludes with 3 rinses, one for fabric
conditioner, and a short spin.
Silk
This washing machine also has a gentle Silk and Hand Wash programme. This programme allows a
complete washing cycle for garments specified as “Hand Wash only” and laundry items made from silk or
specified “Wash as silk” on the fabric label. The programme has a maximum temperature of 30°C and
concludes with 3 rinses, one for fabric conditioner, and no final spin.
Sports
This washing machine has a unique Sportswear programme. It is specially designed to wash mixed
sportswear fabrics that cannot be washed on hotter programmes and is designed to remove the soiling
and staining created by participation in sports activities.
This programme starts with a cold prewash that breaks down and loosens any excess dirt and then
washes at a cool 30°C, rinses twice (one is for fabric conditioner) and spins at 800rpm for the best care of
your heavily soiled, delicate garments.
Detergent for the prewash part of the programme should be added to compartment I and detergent for
the mainwash should be added to compartment II. Follow the instructions given in 'The Dispenser' section.
Time Saving Programmes
“A” wash 59'
This specially designed programme maintains the high quality wash performance identified with the “A”
rating whilst greatly reducing the wash time. The programme is designed for a maximum load of 3 kg
and is intended for cotton fabrics and items colourfast to 60°C. The programme concludes with 2 rinses
and a high speed spin sequence.
Daily Programmes
By maintaining exceptional washing performance, these programmes allow you to know in advance the
necessary time for your everyday laundry. In fact, this washing machine is equipped with two daily rapid
programmes at 40°C, that were designed for lightly soiled fabrics and medium or small loads. These daily
programmes finish with a final spin at 800rpm.
Daily 44'
A complete washing cycle (wash, rinse and spin), able to wash in approximately 44 minutes suitable for:
● a maximum load of 3 kgs
● lightly soiled fabrics (cotton and mixed fabrics)
With this programme we recommend that you reduce the detergent loading dose (compared to the
normal one), in order to avoid detergent waste.
Daily 29'
A complete washing cycle (wash, rinse and spin), able to wash in approximately 29 minutes suitable for:
● a maximum load of 2 kgs
● lightly soiled fabrics (cotton and mixed fabrics)
With this programme we recommend that you reduce the detergent loading dose (compared to the
normal one), in order to avoid detergent waste.
28
Programme Guide
CottonsSynthetics Mixed
Fabrics
AcrylicsDryingSpecial Programmes Rinses, Spins and Drain
Cottons
Colourfast
Non-fast
AA40
Synth’s
Mixed
Acrylics
High Dry
Low Dry
Spin
Spin
Drain
Rinse
Final Rinse
Woolmark
Delicates &
Handwash
Silk
Sports
“A” Wash
59'
Daily 44'
Daily 29'
Maximum
Load
Size (kg)
7.5
7.5
7.5
7.5
2
2
2
7.5
2
-
-
-
-
-
1
1.5
1.5
2.5
3
3
2
Fabric Type
Cottons, linen & Prewash
Cotton, colourfast
mixed fibres
Cottons, mixed fabrics,
Coloureds Non-fast
Cottons, mixed fabrics
and synthetics
Mixed fabrics and
synthetics & Prewash
Coloured mixed fabrics
and synthetics
Delicates and acrylics
Cottons, linens
Synthetics
Cottons, linens.
Maximum spin speed
Mixed Fabrics. Spin
speed of 800 rpm max.
Mixed Fabrics
Cottons, linen
Mixed Fabrics
Machine washable
wool
Delicates and 'Hand
Wash only' items
Silks
Mixed fabrics
Cottons, colourfast
mixed fabrics
Lightly soiled cottons
and mixed fabrics
Lightly soiled cottons
and mixed fabrics
Maximum
Water
Temp (°C)
90
60
40
40
50
40
40
-
-
-
-
-
-
-
40
30
30
30
60
40
40
Maximum
Drying
Load
5
5
5
2
2
2
-
5
2
5
2
-
5
2
-
-
-
2
3
2
2
High
Dry
✔
✔
✔
✔
✔
✔
✔
Low
Dry
✔
✔
✔
✔
✔
✔
✔
✔
✔
Not
available
✔
✔
✔
✔
✔
Programme
Automatic Drying Cycle
P
P
Energy label data based on Colourfast programme tested in accordance with CENELEC EN60456
This section summarises the main points when completing a
wash cycle. For detailed explanations of features, options and
details of the machine refer to the relevant section in the
instruction manual.
Preparing the laundry
Select and sort the laundry according to the wash care labels
found on each garment. Always check the care labels.
Loading the laundry
Open the door.
Put the laundry in the washing machine. Close the door by
pushing it until it clicks, ensuring that no items of laundry are
obstructing the lock or door seal.
Putting detergent in machine
Open the drawer, choose the detergent and put in the
recommended amount.
Do not exceed the dosage stated below
Close the drawer again.
Selecting the programme
Refer to the Programme Guide or the programme descriptions
on the front of the machine to select the most suitable
programme.
The programme is selected by turning the programme selector
and aligning the programme name with the indicator. The
programme will be displayed on the Inter@ct 3D screen, along
with the standard spin speed and the wash temperature for
the selected programme. Check that the tap is turned on and
that the discharge hose is positioned correctly.
Select the required wash options, including the spin speed and
wash temperature if you wish to change these from the
standard settings.
Select the appropriate Sensor Dry or Timed drying programme.
29
A Typical Wash and Dry Cycle
Maximum
quantity of
powder/liquid
100ml
200ml
100ml
Wash
Prewash (option)
Main Wash
(all programmes)
Fabric Conditioner
Compartment
I
II
Liquid detergents and
some concentrated
powders and tablets
that are to be placed
directly into the drum
should be placed in
the recommended
dispensing device.
Do not use such
powders and
dispensing devices if
you are completing a
continuous wash and
dry cycle.
Starting the Cycle
Press the Start Pause button. The Inter@ct 3D screen will
indicate that the machine is setting the wash parameters and
then after a few seconds the wash programme will begin. The
display will then indicate the time to the end of the cycle and
the current phase of the cycle (i.e. washing, rinsing or
spinning).
Do not try to open the door when the washing programme is
in progress. The screen will indicate when the door can be
opened.
Do not open the dispenser drawer during the wash
programme.
If you wish to pause the programme press the Start Pause
button; after two minutes you will be able to open the door.
To cancel the programme please refer to the ‘Cancelling and
changing the programme’ section of this manual.
When the programme has finished
Wait approximately two minutes for the door lock to be
released. When the Inter@ct display indicates DOOR OPEN it
will then be safe to open the door.
Switch off the machine by turning the programme selector to
the OFF position so that it will be ready the next time you use
the machine (this action resets the memory in the machine).
Open the door and remove the laundry.
Disconnect the plug from the mains power supply and turn off
the water supply every time you finish using it.
To test the laundry for dryness
When completing the drying phase it is possible to check the
load for dryness.
Press the Start Pause button, the machine will go into pause
mode. After 2 minutes the display will indicate DOOR OPEN.
Be very careful as the load and door glass may be very hot.
To continue close the door and press the Start Pause button.
The programme will restart and continue for the remaining
time.
30
The washing machine needs very little maintenance, but
regular attention to a few small details will ensure the
continued performance of your washing machine.
Do not use abrasive cleaners, scouring pads, solvent based
cleaners or polishes; wiping the outside of the machine with a
damp cloth will suffice.
Cleaning the soap dispenser
1. Clean the compartments occasionally to remove
detergents and additives.
2. To do this you just need to pull the drawer out firmly
from the machine, but without forcing it.
3. Clean the compartments and the syphon cap and cover
under warm running water.
4. Clean the the soap dispenser housing to remove any
residue of soap powder
5. Replace the drawer.
Cleaning the door glass
Regularly clean the door glass with a damp cloth. A build up
of soiling and residues from the water may result in water
leaking from the door.
Do not use abrasive cleaners as they can scratch the surface.
31
Cleaning and Routine Maintenance
Cleaning the filter
The washing machine is fitted with a special filter to prevent
items such as coins, buttons, etc. blocking the discharge hose.
These may be retrieved by:
1. Removing the kickplate by gently pulling it from the
bottom in an outwards and upwards direction.
2. Use the kickplate to collect the water still in the filter.
3. Use a screwdriver to loosen the screw holding the filter,
turn the filter anticlockwise until it stops, remove it and
clean it. After cleaning it, reassemble following the above
instructions in reverse order.
Replace the kickplate.
We recommend that the filter be cleaned frequently, at least
once a month.
Maintenance wash
Using small quantities of detergent and low temperature wash
programmes can cause the gradual build up of grease, dirt and
scale. Over time these deposits can damage your laundry and
your machine. They can also cause your machine to smell. We
recommend that you carry out a maintenance wash a couple
of times per year to keep your machine and pipe work clean
and free of these deposits. Simply run the Cottons 90°C
programme without a load and with the normal quantity of
detergent.
This wash will take approximately 2 hours
to complete.
32
33
What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the following checklist. A charge will
be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the
problem persists after completing the recommended checks, please call GIAS Service (tel: 08705 400 600),
they may be able to assist you over the telephone.
The machine will not start…
● Close the door. Check that there is power to the machine. Select a programme and press Start Pause.
Check if the DOOR LOCKED message is displayed.
If it is not, check the following:
1. Is the machine connected to the electrical supply?
2. Is the electrical supply OK, check another socket?
3. Has the fuse on the machine blown? If so, replace it.
● If the DOOR LOCKED message is displayed and the machine does not start this means that the
machine cannot fill with water, check the following:
1. Check the programme dial is correctly aligned with the programme.
2. Is the water supply to the machine switched on?
3. Are the pipes kinked or restricted in any way?
Water does not drain away…
● Ensure that there is not a blockage in the drain hose or the hose is not kinked.
● Is the drain hose installed correctly? If connected to the sink waste make sure you have cut the
membrane or removed the bung from the under sink drainage unit.
● Check for foreign bodies in the filter. If present, clean the filter.
If you have found any of the above problems correct them and run the machine through a spin cycle to
drain the water.
● Is the FAST IRON function selected? If so, deselect the option and the programme will complete (see
page 20 for complete explanation of the function).
Water on the floor around the washing machine….
● Is the fill hose tightened? If so, replace the rubber washers and re-tighten.
● Is the standpipe or the household drain blocked? If so, clear the blockage yourself or call a plumber.
● Is there clothing or dirt between the door gasket and the door glass? Ensure that the door glass and
gasket are kept clean and free of laundry when loading the machine.
The machine does not spin…
● Water has not drained from the machine? Check the points highlighted above.
● Have you selected an option that changes the spin profile (FAST IRON or change of spin speed using
the Spin Speed button)? Check the feature in the description of the controls.
● Is the load unbalanced? To reduce noise and vibration and improve the machine’s reliability and life,
the machine is fitted with an electronic sensor that detects if the load is unbalanced. To improve the
spin performance the load can be re-distributed by hand at the end of the cycle and then re-spun.
Troubleshooting
34
The machine is noisy or vibrates a lot during the cycle…
● Has the transit system been fully removed? Check that the bracket and the polystyrene packing have
been taken off the machine.
● Are there any loose items in the pockets of clothing that can rattle in the drum and cause damage?
● Is the load unbalanced? Stop the programme, re-distribute the load and restart.
The programme takes a long time…
● Some programmes do take a long time (over 2 hours). Low water pressure can increase the length
of the programme.
The door will not open…
● Has the programme finished?
Does the machine show 'PROGRAM ENDED DOOR OPEN'? If not the programme is not complete,
wait a further couple of minutes and the message 'PROGRAM ENDED DOOR OPEN' will appear and
you will be able to open the door.
● If water remains in the drum refer to 'Water does not drain away…' above.
Problem with the dispenser…
● Not all the detergent has been flushed away.
1. Check the water supply tap is fully turned on.
2. Check the inlet hose is not kinked.
● The dispenser drawer will not close properly.
1. Check the drawer is aligned properly
2. Check the drawer is not clogged with detergent (see Cleaning and Routine Maintenance)
● Steam is coming from the dispenser.
The machine is designed to vent through the drawer, this is nothing to worry about.
Remember, you may be charged for the service call if incorrect installation or misuse causes a problem
with your machine.
Note:
The use of environmentally-friendly, phosphate-free detergents (check detergent information on pack)
can have the following effects:
● Waste water from rinsing may be cloudier because of the presence of a white powder (zeolites) held
in suspension, without the rinse performance being adversely affected.
● Presence of white powder on laundry after washing, which is not absorbed by the fabric and does
not alter the colour of the fabric.
● The presence of foam in the final rinsing water is not necessarily an indication of poor rinsing.
Carrying out more rinse cycles does not serve any purpose in such cases.
35
Power Failure
If there is a power failure the wash cycle will be interrupted,
and the wash programme and functions will be suspended.
When the power is restored, the wash programme and
functions will re-start from the same point and complete the
programme.
During a power failure the water can be drained and the load
can be removed from the machine as follows:
1. Switch off the machine both via the programme knob and
the mains power supply. Remove the plug from the mains
power supply socket.
2. Carefully move the machine so the rear of the machine is
accessible. Please follow the safety precautions which we
recommend under the Safety Notes section of this
manual.
3. Unclip the drain hose from the rear panel of the machine
and lower the hose into a bowl on the floor. When the
bowl is full raise the end of the drain pipe to a height
higher than the top of the appliance to stop the flow of
water. Empty and replace the bowl and continue draining
the machine until empty.
4. Once the machine is fully drained of water, clip the hose
to the rear of the machine. Press the door button and
remove the load.
The door can be opened approximately 2 minutes after the
power failure.
Do not force open the door.
For a period of one year from the date of purchase the
appliance is covered by a guarantee which allows you to call
Hoover Service free of charge (except for the price of the call).
Remember to send off the guarantee certificate for validation
within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you
purchased the machine to show to the call out engineer,
should you need to consult one.
If your washing machine shows signs of a defect or is not
working properly, we recommend you carry out the checks
detailed within the Troubleshooting section before you contact
GIAS Service.
If the problem with the machine persists after completing all
the recommended checks, please dial the GIAS Service number.
You will be connected directly to GIAS. It is important you tell
the GIAS advisor your product's model number and serial
number, which you will find on the rating label (16 characters,
beginning with the number 3), found on the front of the
washing machine (door area). By doing this, your enquiry will
be responded to more efficiently.
36
Customer Service
Phone GIAS on
08705 400 600
Hoover guarantees all parts of this product for 5 years from
the date of purchase. During that time Hoover will replace or
repair all defective parts free of charge, except for parts
subject to fair wear and tear such as belts. The call out fee and
labour costs are chargeable after the first 12 months. To
qualify for benefits under the guarantee, you must be able to
provide proof of date of purchase and the appliance must
have been installed and used in accordance with the
instructions described in this manual. Consequential losses and
accidental damage to the machine is not covered by the
guarantee.
Hoover cannot be responsible for the results of using this
machine for any purposes other than those described in this
manual.
This guarantee does not effect your statutory or common law
rights.
For service and repairs please call our national number:
Always use genuine Hoover spares, available direct from GIAS
Service:
Hoovercare
To maintain your Hoover product in peak condition you may
wish to take out a Hoovercare policy, which for an annual
payment provides a comprehensive maintenance and repair
scheme. For more information please call 08705 400 600.
The Hoovercare scheme is not available in Eire.
The manufacturer declines all responsibility in the event of any
printing mistakes in this booklet. The manufacturer also
reserves the right to make appropriate modifications to its
products without changing the essential characteristics.
37
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