Honeywell RCH9310WF Lyric Thermostat Warranty Policy (English)

BUILDING MANAGEMENT SYSTEMS

WARRANTY POLICY

Honeywell warrants the products in this catalog (except those parts designated on Honeywell's price lists as not covered by this warranty) to be free from defects due to
workmanship or materials, under no rmal use and service, for the following warranty periods.

Sixty (60) months from date of installation or
purchase as noted

• MS, MN and fast acting 2-position Direct Coupled
actuators; MVN rotary valve actuators, from date of
installation

• Commercial Valves: VBN and VBF ball valves, and
VRN pressure independent control valves, from
date of installation

• JADE economizer when used with Honeywell
sensors and actuators, from date of installation

• VR Series Butterfly Valves (up to 12 inch) from date
of purchase

• VH Series Butterfly Valves (Up to 5 inch 2-way, up
to 4 inch 3-way) from date of purchase

• MB Series Actuators (up to 1400 lb-in torque) from
date of purchase

If a product is defective due to workmanship or materials, is removed within the applicable warranty period, and is returned to Honeywell in accordance with the procedure
described below, Honeywell will, at its option, either repair, replace or credit the customer for the purchase price of the product in accordance with the procedure described
below. This warranty extends only to persons or organizations who purchase products in this catalog for resale.

The expressed warranty above constitutes the entire warranty of Honeywell with respect to the products in this catalog and IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANT Y OF FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL
HONEYWELL BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.

Thirty-six (36) months from date of shipment

• Variable frequency drive devices (VFD) and
accessories

Thirty-six (36) months from date of installation

• LCBS Connect controllers, LCBS wall modules and
gateways

Twenty-four (24) months from date of installation or
purchase as noted

• TR4X Wall Modules from date of installation

• VR Series Butterfly Valves (14 inch and larger) from
date of purchase

• VH Series Butterfly Valves (6 inch and larger 2-way,
5 inch and larger 3-way) from date of purchase

• MB Series Actuators (3540 lb-in torque and above)
from date of purchase

Eighteen (18) months from date of shipment for
non-licensed products and from date of license for
licensed products

• All WEBs brand (including CIPer products) unless
specified otherwise (warranty replacement parts
will be warranted for 90 days or the balance of the
original warranty period, whichever is longer)

Twelve (12) months from date of shipment or
installation as noted

• Unitary controllers including Spyder, Stryker, and
Sylk I/O modules from date of installation

• Building automation security accessories from
date of shipment

The warranty period for all other products is twelve
(12) months from date of installation.

INSTRUCTIONS-INSTALLING OR
SERVICING CONTRACTOR OR DEALER

When replacing a Honeywell product under warranty,
including those products furnished on or iginal heating
and/or cooling equipment, you should rely on your
local Honeywell Wholesaler or Distributor for prompt
and efficient product replacement service.

No warranty claim for product replacement or credit
will be honored by Honeywell without a completed
Return Merchandise Authorization (RMA) form or a
manual return authorization form issued by Honeywell
Customer Care. (Reference Form # 31-00196)

INSTRUCTIONS—WHOLESALER OR
DISTRIBUTOR

The following will apply to the return of any product to
Honeywell under this warranty (Except Variable
Frequency Drives (VFD) and WEBs products which are
covered under separate policies as noted below :

(i) the products are identified with a Honeywell

Return Merchandise Authorization Form
(obtained from the website at
Customer.Honeywell.com).

(ii) the Return Merchandise Authorization Form

number and return address label is displayed
on the outside of the return carton. Make
sure a copy of the RMA form is enclosed in
the return carton.

(iii) the products are packed separately from

other returns and protected from shipping
damage.

SPECIAL MESSAGE TO INDUSTRIAL USERS
AND BUILDING OWNERS

Thank you for using Honeywell products.
As a user, when you purchase a Honeywell product

from this catalog you should expect performance from
the product and, if it fails, replacement of the product
by the installer.

Typically, you will have purchased a Honeywell product
under the following circumstances:

1. To modernize or refurbish your existing
commercial and/or process control system.

2. You have purchased new commercial and/or
process heating, cooling, air cleaning or

(iv) A certification by the installer o r servicing

dealer that the product was removed, due to
failure, within the applicable warranty period
is included.

(v) the products are received transpor tation pre-

paid at the facility listed on the shipping and/
or packing slip.

(vi) and the products are found by Honeywell's

inspection to be defective in workmanship or
materials under normal use and ser vice.

Returns will be handled in accordance with one of the
two following procedures, as specified by the customer
making the return.

1. CREDIT PROCEDURE. Honeywell will issue
credit, at Honeywell's lowest wholesaler net
price in effect at the time of the return (as set
forth on Honeywell's then current price sheet)
or at the actual invoice amount if a copy of that
invoice is attached to the packing list.
Honeywell reserves the right to disallow this
credit option in cases of warranty abuse.

2. REPLACEMENT PR OCEDURE. Honeywell's
Warranty replacement procedure must be
used for in-warranty emergency replacement
orders. Customer will not be credited for items
not meeting warranty criteria as outlined in this
policy. Please return the defective item to the
address listed on the return authorization form.
All new and unused VBN control ball valves
MUST be approved by your Ho neywell sales
representative before they may be returned.

humidification equipment that is furnished
with Honeywell controls or components (refer
to your owner's manual furnis hed with the
equipment ).

3. A control has failed on your existing
commercial and/or process heating and/or
cooling equipment and is replaced by a
Honeywell TR ADELINE product.

With few exceptions, you utilize the services of a
competent plumbing, heating and/or cooling dealer/
contractor for new or replaceme nt work performed.

Although our warranty does not extend to you,
Honeywell does extend a warranty to your supplier.

WEBs return products must be processed through
WEBs Customer Care. Defective hardware products
under warranty have to be returned to Tridium
Production & Distribution Center, 9898 Mayland Drive,
Henrico, VA 23233. Security Access products must
have prior authorization from Honeywell Customer
Care.

All VFD warranty return products must be coordinated
through the Commercial Components Hotline (1-888­516-9347 option 4) staff and VFD Warranty and Repair
Program Coordinator (VFD Coordinator). All VFD
warranty returns must have prior authorization from
Honeywell Customer Care and must be returned to the
specified Honeywell VFD Service Center.

The warranty will not be honored if:

(i) product is damaged or missing parts or

accessory items including batteries.

(ii) product exhibits evidence of field

misapplications.
Final disposition of any warranty claim will be
determined solely by Honeywell. If inspection by
Honeywell does not disclose any defect covered by the
warranty, the product will be returned or scrapped as
instructed by the customer and Honeywell's regular
service charges will apply. Products returned to the
customer may be sen t shipping charges collect.

If you have any questions relative to product returns to
Honeywell, co ntact your Customer Care
Representative:

Honeywell International Inc.
Customer Care Suite HBT
1985 Douglas Drive
Golden Valley, MN 55422
1-800-475-7515

Your supplier can rely on its local Honeywell
Wholesaler/Distributor or Honeywell for prompt
replacement.

If you have any questions, need additional information
or would like to comment on Honeywell's products or
services, please write or phone:

or check online at w ww.customer.honeywell.com for a
list of local Honeywell Distributors.

Honeywell International Inc.
Customer Care Suite HBT
1985 Douglas Drive North
Golden Valley, MN 55422-4386
1-800-475-7515

Rev. 09-19

70-0568